I introduce myself to you as a long-time and loyal VW customer. I have owned seven VWs in my life. Currently, I own a 2017 Touareg and a 2016 Jetta (son). Obviously, I enjoy the VW brand. It goes without saying that the events surrounding the TDI matter have been disappointing to me as such a loyal customer. Having said that, I accepted your apologies on behalf of VW and the terms of the TDI settlement as they related to my 2014 Passat TDI. Not only did I agree to the settlement terms as outlined by the US Courts, I went on to purchase the 2017 Touareg after turning in my Passat in late November.To be brief, the settlement process has been an unmitigated disaster by all accounts. I entered into a signed agreement with Volkswagen on or around December 22, 2016. I was told my funds and the funds promised via the settlement agreement owed to Fidelity Bank would be distributed within three business days. Indeed, I received my portion of the settlement funds timely. Unfortunately, as of todays date, some 60 plus days later, the bank has yet to receive their funds. Although, the representatives from Fidelity Bank have done what they can to assist me, in order to keep from being sent to collections and adversely impacting my 820 credit rating, I have been forced to make multiple additional car payments on a vehicle that I have not possessed since November 2016. Not to make light of the tangible financial losses in terms of interest and principle, I have spent conservatively 40 hours in phone calls and e-mails back and forth with the claims center, the bank and now the plaintiffs general counsel. Despite my efforts, NOT one single person has taken the leadership to step-in to rectify this matter.Let me say this, the service rendered by the VW claims department is deplorable! I have been a risk manager and claims/litigation manager in the insurance industry for the past 27 years. I have worked for and with some of the best. Simply said, the claims department handling the TDI settlements is THE WORST. They have been unprofessional, dishonest and in my opinion, they have continued to commit fraud on behalf of VW. The plaintiffs general counsel is doing what they can to assist me. However, to date, they have not been able to rectify this matter. Without continuing on, which believe me I could, I will leave you with this. I fully expect this matter to be resolved at the end of business today. That includes the payoff to my bank as promised to me when I signed the settlement documents in December 2016. In addition, I expect compensation for the accrued interest, principle payments and my extensive time that I have had to dedicate to this matter to protect my personal and financial interest.I have engaged individual counsel to pursue additional counts of fraud and material misrepresentation against VW. Additionally, I have reached out to local law enforcement to file criminal theft charges against VW and their corporate representatives for the unlawful taking of my 2014 VW Passat TDI. I will post this letter on every social media site possible by the end of the business day today should I not receive an immediate and satisfactory response. The actions by VW as outlined above constitute continued criminal and fraudulent behavior!

They have covered many repairs and updates on my Jetta. Whether tail lights, oil changes, tires and headlights. The dealership we use is Campbell Nelson Volkswagen and they are pleasant and courteous. They keep us informed of any mechanical issues that need addressing.

I bought a 2018 VW Atlas SE Tech, terrible vehicle. DO NOT buy this vehicle! The safety system does not work. The start and stop system makes you accelerate rapidly when its on and you start moving your car (so, you may hit a car in front of you if its too close). The ICRS system does not work. The car will not brake for you. I have tested it many times COUNTLESS times and the system does not engage. Short of hitting another car or a pedestrian I cannot get closer to the real incident to prove it works. Lastly, if you are in an area that uses prime (water mixed with salt) do not buy this car. It will cause an accident. The car has driven me onto incoming traffic headed the other way, I had to drive off the road to avoid a collision. I took it to the dealership and they said it works, but did not prove it. I had to take their word. I tried crashing the car again to see if it works. IT DOESNT!! So, do not spend your money in that vehicle.

UNFAIR! I was an outstanding VW client and yet, VW was UNFAIR and DISCRIMINATORY to me! I leased a VW Jetta three years ago. I made all of my payments and have paid my vehicle down to its residual. I called VW credit and got a payoff and the payoff is my residual plus a $350 purchase option charge as my contract states. Upon wanting to trade my car in the facility, I called VW to verify the written payoff amount and to my great surprise, the payoff was $1,300 higher, therefore, reducing MY trade-in value by $1,300! I contracted for 45,000 miles but drove the car only 28,000 miles. Reminder... I paid for those miles with a lower residual and higher payments! My daughter bought a similar Jetta about the same time and sold it to the same dealership I was attempting to. VW credit honored her written payoff that was her residual value plus remaining payments not yet due, less unearned finance charges plus purchase option. No GREEDY increase! I am only asking VW credit to allow me to trade my lease in for what I have paid it down to. I feel I earned at least that by being an outstanding customer and making every payment perfectly on time. But VW HAS DISCRIMINATED AGAINST ME and not treated me fair like they did in my daughters case. Did VW treat her fair because she is an attorney? I plan on never doing business with VW in the future! Plus, Im sure if theyre doing this to me, theyve done it to others. So I am seriously considering starting a class action suit!

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

We bought a 2020 Tiguan six months ago. This car likes to stop itself in the middle of the street for no apparent reason. If you read more reviews online, you will find it’s a common problem. VW reviewed the case for 2 months only to let us know they weren’t going to do anything about it. Terrible customer service and seems to have no concern about driver safety. Would give 0 stars if I could.

My daughters 1999 VW Beetle was parked in her college dorm parking lot (outside, thank goodness) when a friend walked by and noticed flames shooting out of it. Car is totaled. Not covered by insurance or VW who does not care nor do they assume any responsibility for it.

I had to trade in my Volkswagen Passat Diesel... They gave me a replacement Passat SE... I loved my Diesel but this Passat is just as good, not per mile but good.

Volkswagen Canada has offered a goodwill gesture and I have accepted. I am satisified with the actions of Volkswagen Canada. Thanks.

I bought a VW Tiguan 2009 from Koons Tyson Chrysler Dodge with 58K miles. The problems never stopped ever since the purchase. First, its engine hood release broke, then is truck lock broke that, then brake, then AC, then car check engine light start to come on, and the car is shaking when idle and low speed. After changed all spark plugs and coils problem remained. I went through 3 shops to find out that the engine timing chain tensioner have to be replaced. It will cost me close to $4K to do it. The mechanic told me it’s a common problem for that model year because VW changed turbo but I don’t understand why they didn’t do a recall. What kind of a car has common major engine issue at barely 60K and company continue to ignoring it. I bought the VW thinking good German engineering, well it turns out to be the exact opposite. VERY DISAPPOINTED!!!! Never VW again...

Hi Volkswagen! Thank you again for another infuriating, impotent service which left me stranded without a car because of the faulty information I was given. Your customer service reps have repeatedly offered services they are unable to follow through on. I’ve already guided my girlfriend and my brother away from your incompetent company and I’ll be sure to continue telling each and every person I meet to avoid Volkswagen. Remember, your product isn’t cars; it’s customer satisfaction. Good luck selling your ** brand of that to an increasingly better informed public for much longer.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.

The axel on our 2018 7 passenger Volkswagen Atlas broke 19 days after driving it off of the lot. Took the car back to the dealer and they deemed the Atlas unsafe to drive. This is extremely alarming considering had we been on the road with our 3 small children, this situation could have been very bad. The service department at Stone Mountain Volkswagen was very understanding and set an expectation of 2-3 weeks to repair. They put us in a loaner vehicle a Volkswagen CC. Which was all they had at the time. We could barely fit into the car and the car had no trunk space. The whole reason for wanting the Atlas was for the space and we thought it was a safe vehicle for our family. We dealt with the length of time it would take to fix because we actually thought our car was getting repaired.At exactly 3 weeks after taking the vehicle back my husband and I called to find out what was going on as we heard nothing in regards to the Atlas being repaired. We were told at that time that the dealership was still looking to get the part. At that time they said that it would be another 3-4 weeks. Which at this point we were pretty frustrated and disappointed. We are paying for a vehicle that we cannot even drive, and the dealer has had it longer than we have. We also found out, at the 30 day mark, from the dealership that the company that makes the part had no ETA on when the part would be ready. At this point we were upset. Felt like Volkswagen did not care about a client who is paying for a SUV while driving a car that can barely fit your family. Also upset because during this time nobody proactively reached out to inform us of the situation.We also called Volkswagen Customer Care several times in regards to this and got the same answer, Im sorry but no resolution until one rep named Ryan (thanks Ryan) decided to escalate it to a Region Manager. The manager made calls to my husband while he was at work, when he was able to call back the manager did not answer. He left voicemails for her to call back. She never did. She then called to notify us that the case would be transferred to Retention Resolution Team. We havent heard from them yet. We also called Volkswagen Group of America Corporate Department and we were transferred to the TDI Escalation Department, in which we had to leave another message.After the 30 days passed we overnighted the Vehicle Repurchase or Replacement Request to an address that we received from another Volkswagen Customer Care representative to have the car replaced, which is within our right under Georgia Lemon Laws. Yesterday the Dealership called and said the part would be ready next week. They called back today and said the vehicle was fixed and that we should come get it. This is very suspicious as we do not want a rush job because we do not want to be right back in this situation and if it was this easy of a fix then why was it not done in a reasonable timeframe. It is also suspicious that now something is being done because it seems like they do not want to give us a complete new car, which to my understanding is required by law. This has been a very unpleasant experience, and we never had this problem with our Volkswagen Jetta.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

My name is Joe ** and I purchased a 2017 Passat model S. I am already having issues that VW USA has refused to address. My iPhone automatically syncs and auto plays my music from my iPhone causing my battery to drain. On my particular vehicles model (S), I am being told there is no option to chose for the music from my iPhone to stop auto playing. The only Option built in to the software of my radio is to completely shut off the BT Audio tab. By doing so, I am unable to use the hands free Bluetooth function of my incoming and out going calls.I am also unable to use the Bluetooth audio feature to play navigation through my car speakers. I have been in close contact with Apple Engineering and have confirmed this is not an issue with my iPhone. I do not this issue my with BMW or my Honda CRV because there is a tab programmed in to the radios software to prevent my music from auto playing. The even more aggravating thing is that this auto play (stop) button is built in to the radio software on the VW Passat SE model (the more expensive model). Is this a ploy by VW to get me to spend an extra $5,000?I feel that VW is placing the lives of myself and my family to be at risk of death or serious injury by forcing me to actually place my hands on my phone while driving. Anyone else experiencing this issue? I have Googled dozens of VW forums with other VW owners with the same exact problem! Is VW deliberately placing their customers lives at risk just because we have chosen a base model? I find this to be disgusting and a total lack of customer service. Can you help escalate a resolution for this serious life safety problem? If not a simple software patch then how about replacing my radio? I am very concerned with the safety of my family and I.

They refuse to help or admit a problem exists with the engine. They made a crappy engine that burns oil way too fast and they will not fix it. But they gave me a $1000.00 voucher to buy another Volkswagen.

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

2018 VW Tiguan SEL Premium. What’s not to love? Well if you have 2 days to listen I would tell you. Today the EPC warning light came on and what followed is too much to add here but many VW owners have the same problem. I guess here comes another recall. Never VW again!!!!

I purchased a 2012 VW cc from Michaels in Fresno, CA. Some companies were wanting to pack your furniture or your belongings and then store it overnight and then deliver it the next day. Almost immediately the car started breaking down. We have almost completely rebuilt the car by replacing the battery several times, the computer system, fuel injection system, transmission and now tire sensors. The car was not only prone to breaking down but was extremely dangerous as it would turn off or stall on the freeway at high speeds. Despite numerous attempts to get assistance from both the dealer and corporate I was turned away. I will never buy another VW product again or purchase from Michaels. They make and sell a product that they know is highly defective and subpar. Im going back to Honda.

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

I have a 2011 Volkswagen Golf TDI, which I bought new. Its one of the Diesel cars that VW was found to have lied about. About a year ago I signed up for the VW TDI settlement program and planned to turn in my TDI this fall. Now, to add insult to injury, the High Pressure Fuel Pump has failed, which I am told is catastrophic and will now cost $4500 to repair. Unless I repair the car I will not be eligible to turn the car back to VW or be able to have them retrofit it so that I may continue driving it. The car has 124,000 miles on it and the extended warranty, which I was not informed of, expired at 120000 miles, just a few months ago. I was never informed that there was an issue with VW fuel pumps. Apparently, the High Pressure Fuel Pump was the subject of a federal investigation which I never heard about. Further, Volkswagen has paid for this repair on vehicles outside the extended warranty period. A quick web search reveals thousands of these HPFP failures. Please consider looking into this, as VW has set a precedent by paying for these repairs past warranty and now they will not cover mine, leaving me with this huge burden. Thank you.

If I had only known what an awesome car the 2013 Volkswagen Tiguan was I would have bought another like it. This car is reliable, safe, comfortable, looks great, handles great and good on gas. I wish I had known sooner. What great car!

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

As we were traveling down the road one day, our Volkswagen TDI started to make this awful noise and started to sound like it was going to cut out on us. We were about 16 miles out of town and turned back and went home. We had to drive slow, as the car kept making this awful sound and acted like it was going to quit running.When we got home, my husband pulled it into the garage and started to look things over. He took the panel that was on the underside of the car off and found all kinds of metal shavings and oil. It looked horrible.We called Broadway and explained what happened and then had the car towed to their garage (35 miles one way). After they looked at it, it was discovered that there was a 2-piece flywheel that flew apart. What is a 2-piece flywheel doing in a diesel car? It is my understanding that because of the torque that is produced by a diesel engine, it should have been a 1-piece flywheel.As the result of the flywheel coming apart, the pieces of metal shot through and into the transmission wall and wrecked the transmission. Broadway contacted Volkswagen and explained what happened. They agreed to replace the flywheel, but would not cover any of the transmission because the car was out of warranty.We had 85,000 miles on the car and warranty was up at 60,000 miles. There were 2 other cars that were brought into this dealer for the same issue and Volkswagen wouldnt touch one of them because that car had 112,000 miles on it. The other vehicle had the extended warranty so therefore that car was fixed.This was a problem in another country (I cant remember which one it was) and Volkswagen recalled these cars.The car did get fixed with a 1-piece flywheel and $5,400. This cost did not include the cost of the flywheel, which would have been an additional $750 had Volkswagen not covered that cost.I will not own another Volkswagen vehicle (this vehicle was our second TDI). Had Volkswagen paid for at least, if not all, of the cost of the transmission replacement, it would have made them a better looking company. What they did was wrong and the consumer paid for it.

VW has a horrible service and warranty program. It is one of the main reasons that this is the last VW I will own. A local dealer owns the three local dealers so it could be them but since we have no other options it is really neither here nor there. Initially you could get results when calling VW corporate but even that has gone downhill. Besides should you really have to do that for the dealer to do the right thing? Ive bought Volkswagens for 20 years but it is over.

I have had a rattle since June in my 2018 Atlas. It has been in 5 times for this problem. Now they say I need a new seat frame and they have no clue when it will be in. It could take a month or 5 months. You cannot even listen to the radio because the noise is so loud. I have taken with customer care service and they are useless. They refuse to replace the seat from another VW Atlas that is on the lot. I am sure they can do a temp repair of putting foam in the seat frame but they wont even do that. I would strongly recommend not buying a VW product due to their very poor customer service and the futility of getting repair parts.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

VW Touareg in for a continuing seatbelt issue. EJ at #1 Cochran suggested I contact VW of America over this issue. He said to call them. Ashlee ** was my representative and connecting with her was a constant issue to start. She never answered her phone. It was always phone tag until we connected. She called several times to tell me she was waiting to talk with the service manager at #1 Conchran and the district manager. They both said there were no issues with the seatbelt so I have to pay ~$600. I asked what kind of warranty would come with this, 12 months. The last time the seatbelt broke was on 2012, so 12 months means nothing.I asked what is causing this... neither Ashlee or #1 Cochran could give me an answer. But Ashlee did tell me I needed to go back to my dealership to learn how to properly lower and raise the back seat. Really! That is their answer. No financial help at all but they will tell me how to use a car I have driven since 2011. Ridiculous and since we know how honest VW has been, I have no confidence in this company.

I consider the official VW parts website to be a reliable source of information. After all you can enter your exact VIN to look up the parts for your specific car. The entire purpose of a VIN # is make sure you get the exact part for your vehicle. However the website it not entirely accurate. I looked up a part for my vehicle (specifically) rear rotor and it gave me the size I needed. It didnt give me an option for more than one size, so that had to be the correct one. The problem was that the part size was completely incorrect. I only noticed the error after I went to install the part of course. I called customer care to state my issue twice and they just said that the information on their website are correct and that is the size I need. So I called my local dealer and they confirmed that the website was inaccurate. I called customer care back week later and this time they acknowledge that after speaking with the dealerships that the website was in fact incorrect.I had to order the part from an independent supplier because the website was giving me false information. They said that since I did not order from them they can not be liable for the information. I tried getting some type of compensation because I just wasted $120 on incorrect parts based on the info they gave me. They said that the website has a data contract on every page that states that the information on their website can be incorrect and subject to change. Keep in mind this is a 2011 vehicle so the information is no longer changing. Basically never use the parts VW website as a source or order parts from the website because the information can be incorrect and they will do nothing about it.

I feel we were treated unfairly by the VW Claims process. Our dealer was Moffitt Volkswagen in Bossier City, Louisiana, they were super. I dont think the 72000 (we bought the owners car with around 5400 miles on it) on our 2014 Passat TDI vehicle was in excess, after all we purchased it to drive not sit in the driveway. The 66000 plus miles we put on should have been a testament to the reliability of the vehicle. Diesel engines are made to roll not sit. I think we should have been awarded the amount $1115.56 instead of $651.00. We will NEVER EVER purchase another Volkswagen because of the shoddy way we were treated. VW Claims Service should have contacted us when submitted our claim. Instead it stayed on someones desk collecting dust when a simple email would have taken care of the missing paperwork. The communications with the Claims Service is deplorable. Customer Services obviously does not exist in your company.

First off let me start by saying that I do love my 2013 Turbo Diesel Beetle Convertible, its the prettiest car on the road...and everyone asks me how I like it...I love it, love to drive it...love to look at it...and I take really good care of it. There are two design flaws, one is the keyless start...the other is the unfortunate placement of the hard wired iPhone charger INSIDE the glove compartment, so that if you need to charge your phone while driving you have to keep the glove compartment open. One wonders about German engineering. That said, the car gets rock star mileage and its fast. But I had to have the 10,000 mile service in Brooklyn NY because I was visiting family and could not do it in Maine. So the VW dealership in Bay Ridge Brooklyn houses a bundle of other car companies. ITs old, cramped, dirty, crowded and unpleasant. I brought in my almost brand spanking new car. I said, Im here for a 10,000 mile service, please take good care of my car. A loaner was provided and off I went. Later that day I came back to get my car. I asked for only one thing, to have the rear headrests taken off while they were servicing the car. When I got the car there were the headrests. I was told the headrests dont come off...I thought, well Ive had a few cars, Im no expert but every headrest Ive seen comes off. The service person told me, I was completely wrong that the service people pulled and pulled and they would not come out. I took out the manual, respectfully trying to show him that I not only know they come out but because there is limited rear visibility with the car, they suggest that they should come out when not needed. He said I was wrong again, I tried to show him in the manual how clearly defined the instructions for removal and how simple it was. He finally acquiesced and took the car back into the service area. Now let me ask the obvious question, IF the service guys didnt know that they could remove headrests do you think I would feel confident that my tires were correctly rotated or my oil was property changed? I think not. The car came back to me, headrests out, but soiled where the work was done. Gladly my service guy cleaned the grease...and I got into my car to leave and looked up and there on the right side of my windshield was a giant crack. Seriously. I couldnt even make this up. Now the service manager comes out. He tells me that it was a stone, how does he know this, because of the way the crack looks. Now this is coming from a person who manages people who dont know about headrests...and hes abrupt, no apologies...just aggressive...I say, but I brought in a car with no crack at 9:30 this morning and its 4:30 and theres a crack. Now can a car be serviced and not one person notices this crack...and you say it was a stone and when the car tires were rotated then it caused the crack to spread. Oh my GOD! He said hed take care of it on Monday, it was Friday. I drove my car home as the crack spread. I called him many times but he did not call me back. Finally Monday I got in touch with him and brought my car in. Guess what!!! No windshield on Monday, No windshield on Tuesday and No windshield on Weds (until Weds eve) why? Because they told me that it was not in stock at the auto glass people, then Tuesday the one they got in had a crack, and they had decided not to install a cracked glass (really?), and then today Weds I could get my car...but guess what - now they were not honoring the agreement that there would be no deductible, because they did not realize that my insurance was out of State...MY PLATES ARE FROM MAINE. Not one person really looked at my car. I hesitate with this statement but as soon as I leave NY and head back to Maine, Im going to have another dealer check and see if the tires were indeed rotated and the oil was changed, and if so if its all proper. Id be terrified to bring my car there again. They are so hard on the cars, they dont listen, they over talk you and they are obviously not knowledgeable about VWs. Its very sad to see this. I am surprised VW allows this kind of service representation. I have no recourse, the dealer is going to split the deductible with me. How can I fight this, I just want to return the loaner and have my car back and get out of there. I could have brought my car to any auto glass company ... but brought it back there because - well I must be crazy to have thought that it would go smoothly. Anyway, beware this dealership if you have a VW.

I am so unhappy with the service and the cars Ive been driving. It is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous Polo for the new Polo because of the problems it gave me and the constant fixing. The new Polo is a bigger piece of rubbish with endless issues. Can you just take your car please. Im not interested in any more fixing. I had enough. This is what Ive been experiencing: wind sound problem, the brakes noise, the 2 seat belt campaigns, the handbrake campaign, an Issue with the handbrake, I had an issue with the tyre alert thing as well. It said that the left rear was low but the right rear had a puncture, And now to top it all off its raining in at the sun visor. I was soaking wet yesterday by the time I got home from work. Please understand I do not need these kind of problems from something I pay EVERY month. I bought the car from VW at Edenvale.

Expensive repairs after 60,000 miles. Most of the VW 2.0 liter TBI engines are known for water pump failures. IN December 2019, VW added an extended warranty to your car you probably do not know about. If you take your car to the dealer for the warranty extension repair, they will probably tell that oil leaks, another VW problem, caused the pump to fail, and they wont honor the warranty. Now if you already paid to have your water pump replaced, you need to join the class-action lawsuit for compensation. It is ridiculous that a vehicle with 68,000 should need $4,000 worth of oil leaks and water pump repairs. This is another known problem that VW does not want to address so I would recommend selling that vehicle before the warranty expires.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

I bought my used 2009 Tiguan with 30,000 miles on it. At 46,000 miles the engine light came on. At the same time, my gas cap, stopped clicking when I tightened it. The local VW dealer says it is a water pump problem which they quoted as an $1100 repair. I replaced the gas cap, the engine light comes on and goes off for weeks at a time. Do I believe the dealership mechanics or go elsewhere?

We returned our leased Volkswagen early as encouraged by their website saying you could return up to 90 days early on lease. The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.We also paid a drop off charge as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY cant require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

I buy a Volkswagen vanto car and Renault duster same time and in first 1000 km I got problem in vento car staring rack. After 27000 km the problem created in vanto clutch plate pressure plate. I ask them how this happen since I took same time duster also and vanto - the duster I drive 65000 km but no problem. And vento give me very bad experience - I ask them how is it possible they give me answer quality is not same. That means Volkswagen is cheating and Renault is giving best quality. Now they are not giving me warranty - first they told me 3 years warranty but now they created 50000 bill. Now you people tell me what to do. My car is in workshop. Only now I think I have to take help from court first.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

I have taken my 2008 VW Jetta 2.0T to the dealer 4 or 5 times due to a hard-starting issue when the engine is cold. I spoke with a VW tech and told him what was happening and he said, Yes, that’s a bad fuel pump. I asked if he can please repair it now and he replied, Unless the computer on the car tells us what’s wrong, we cant do anything. A few weeks later, a service advisor called me from David Maus VW and told me that they had another VW Jetta with a 2.0T engine that had the same issues and they replaced the fuel pump and that fixed the problem. I asked why VW won’t replace the fuel pump in my car. He said, If we cant reproduce it, we cant fix it. I still have warranty and VW is giving me issues. To top this all off, VW says the seal around my headlight is bad and is allowing moisture in the headlight. They said that would cost me $589.15 to do that repair for the headlight. I asked why it would cost me anything when the car is still under warranty. His reply, VW doesn’t cover seals under warranty.

I would rate my experience minus stars if you had such a thing. From the day I bought the car I was no longer important to the Tracy Volkswagen Dealership. They didnt have enough time to go over all the details of this new car and said we could have more time on the coming Sat. They never called. When I called them with problems of charging it, they told me they were on vacation, but if you come in I can give you a little time. When I asked about problems with Barnstable free chargers around Hyannis they didnt know why I couldnt charge on them. Said they would check it out. They never did.After a month of trying to figure it out myself I gave up and took it back. They wanted me to go the lemon law route. I told them I thought it was damaged and that they knew about it. That would be fraud to do the lemon law. I ended up paying them a total of over $5,000.00 to get out of the lease. The Corporate VW was no better. They had nothing to say to me, even though they had me fill out a survey for their company. I sent them letters, all the information and copies of everything and nothing. Im warning you, do not buy from Tracy Volkswagen in Hyannis Ma.

On September 16; 2017; I purchased a Golf GTI from Jim Wynn Volkswagen. The car was only 17 miles when I drove out of the dealership. I have a work vehicle that I use on a daily basis so this car is for my personal use. On February 17, 2018, I was at a red light on Philadelphia US 1 with clutch in and in first gear, I tried to move when the light turned green but the car wont drive. The clutch was depressed. I turned the ignition off, put the gear in neutral, the hand brake up, and put on my four-way pointer. I was able to pull up the clutch with my feet. With the clutch in, I started the car and tried to shift to first gear but couldnt shift gear. I had the car towed initially to my parents house and on February 19, I eventually towed to Jim Wynn dealership.At this point, my car only has 318 Miles on it. It is practically a new vehicle and my expectation is that my warranty will cover any related issues. On 2/20/18, I was informed by the Jim Wynn dealership that they need my authorization before they can look at the car and I will be responsible for $2,600. I was in shocked because this is obviously a manufacturable defect. The service manager, Michael ** said to take it up with Volkswagen Customer Care. I called Volkswagen Customer Care to report the issue and I was told that an agent will contact me. On 02/21/2018 @ 1301, I received a call from Volkswagen Customer Care. I stated my position on the issue. I told them I shouldnt have to pay for a warranty issue on a new car with only about 300 miles on it. The agent was very disrespectful and he told me that Im welcome to take my car somewhere else if I dont like Volkswagen position on my warranty issue. I asked for another agent perhaps his supervisor and have stated that he is the only one that would be able to help me. I asked that he send me an email regarding Volkswagen position on my warranty issue, he stated that hell get to it whenever he can. As a customer, I am frustrated, speechless, and appalled by the customer service I received from both Jim Wynn Volkswagen and Volkswagen Customer Service.

I leased 2 vehicles from Volkswagen and then was forced to buy one as the first two sales agents let me get $9000 “upside down” in equity without telling me. The last car on the lot was a demo and the only one they said I could have. It has had electronic problems since day 1. Windshield wipers turn on by themselves. Bluetooth and radio audio are sporadic at best. It’s a lemon that was left on the lot as a demo and they saw a way to dump it on a Customer who had been screwed on their lease agreement.

I just took delivery of my 2014 Jetta Hybrid on Saturday. No easy way to put it but the claimed MPG for this Hybrid is BS. I have been driving it just highway miles and on cruise and only 2 mph over the speed limit 67 and I have been averaging 30 mpg. Which ** stinks. My reasoning for trading in my 2012 Audi was to get better gas mileage, which is not what is advertised on the sticker of 42 city and 48 highway. I am absolutely furious to say the least since I am well into a half a tank and only 200 miles. This is completely false advertising in the side of the manufacturer.I am so upset you have no idea. Just in the last 6 years, I have had 4 VWs and have been extremely loyal to the brand. I had an 2012 Audi and traded that since I was getting 28-30 mpg and driving much more. Since the Jetta is advertised at 42 city and 48 highway, I knew this was going to be a significant gain. This car is nowhere near what is claimed and I am completely upset about this. I will also be reach out to others on this matter.

Lost my only remote and key for my Volkswagen 2010 Golf. Recently purchase this car and the Remote/key worked perfect. I lost the remote and Remote/key a couple of days ago. Went to the Bozzani Volkswagen in Covina California, and order a new Remote/key for $300 plus. The key was ready in 2 business days and my car was towed to the dealer so Remote/key can be programmed. The Remote/key was program by the dealer. The remote didnt worked, but the key was able to start the car. The dealer told me that most likely was a wiring problem and they need to run a diagnostics on the car. How can that be? If the original Remote/key worked just fine. Im getting ready to contact the dealer again and tell them that I cant pay for the diagnostics since seems that the problem is the way the programmed the key. They really need to take care of this issue. They are responsible since they programmed the Remote/key. I will update this review once I contact the dealer again and see what they are planning to do about this issue. If they take care of the issue I definitely will give them a good review.

I had kept VW for 6 years. When you trade or lease another vehicle VW is happy. When you are done business with them, they will eat your money. I returned my Passat recently and charged me $2000 to replace their loss of vehicle value. A previous dealership didnt explain what steps I need to follow in order to return. I went to a different dealership and returned it. I asked that I have to fix anything before returning. They told me nothing I can do at this time. I was waiting for their final answer and they called an inspector to return. Of course, they didnt call me, instead, I called them what is going on.The dealership finished its process and transported to the auction. Therefore, they charged me $2000. I looked at the list what I charged for. I understood some parts of vehicle needed to be fixed. I didnt understand how much VW charged me for tires. I replaced Michelin tires and got charged $190 each which they were not original parts. I called VW credit and they kept saying cant readjust my money. I am really disappointed with VW how they treat a customer. I guess I am not going to deal with VW anymore. I will pay money and you will lose a customer. Thank you.

My 2008 VW Jetta auxiliary input stopped functioning after a routine maintenance required that the battery be disconnected. The CD changed and AM/FM work normally, but the auxiliary input jack stopped! Poor design requiring me to go to the dealer to reinstate functionality (for a price) which I have already paid for.This amongst other things (ehem...transmission noise and metal in the transmission oil) have left me with a distaste for my 1st and last VW.

I agree with Libby from Birmingham MI. I have a 2014 Executive CC with 25,000 miles that I purchased new in 2015. I just had Takata airbag done today and am waiting like Libby on the fuel pump which can cause serious consequences if malfunctions and stalls out. I was told today Volkswagen service dept. still does not have the necessary parts to correct and fix this problem. I also have no maintenance or warranty on this car that at time of purchase I was told it had a 3 year maintenance program as well as warranty. I found out today when I took it in for my 3rd year maintenance that it had expired and that it was only 2 years on the maintenance. I never got notification of this until today. My husband purchased a pre-owned 2013 Passat and got 3 years on maintenance yet my car cost 10,000 more and was purchased new. I will never, ever buy another Volkswagen again. Probably should never have listened to the car dealer at time of purchase without verifying myself. I was sold a resist all protection and passkey yet never offered extended warranty option. I will go to another manufacturer with better warranty and maintenance programs next time.

Extremely disappointed with my 2016 VW golf sportswagon and their customer care. I have been a VW owner for 20 years and didn’t have any problems with the quality until I purchased this car. The car had transmission problems only after 6 months and the same issue happened numerous time during the 5 years. Not to mention that there were a few recalls as well. The turbocharger also failed just shortly after the warranty expired. I called VW customer care to see if they can help given that I had been a loyal customer.The experience with customer care had been terrible and disappointing. It took 6 weeks for them to complete an assessment for the car. I had to follow up numerous times and was always given the answer that they will look into it and call me back. But they never did. It’s not until that we went to the dealership to talk to the service manager that customer care put effort to complete an assessment of the repairs. It’s disappointing that given the quality history of the car they are only willing to cover about half of the repair cost. Their decision is final and doesn’t given a chance to discuss further with them. The quality of this car is not what I expected from VW.What is also extremely disappointing is that they don’t offer basic customer service. I asked to speak to a supervisor and was told that I will get a call within 48 hours. It never happened as always and it took numerous follow up calls and 8 days later before a supervisor called. This is totally unacceptable customer service. Their “don’t care” attitude will drive away loyal customers. I will never buy another VW product or recommend them to a friend or family.

My car computer said the Convertible Top needed to be serviced. I hadnt used the top for about 6 months prior to the light coming on. I took it in to the local dealership and was told that one of the latches that hold the hard top on was not working well. They ordered the part and finally got them in 4 weeks later. They replaced the latches then called and told me that it still was not working and that there was a bent left hinge to the roof that was the problem. VW would only be able to fix this problem by replacing the entire roof for $9500. I created a case with VW USA and when they said that my car was 9000 miles out of the manufacturers warranty, but the car was still only 2.5 years old, and there was nothing they could do for me, I escalated an email to the CEO of VW USA. A department Assistant called me back, said they would send their field service manager for the region out to look at the car and get back to me. They would not give me any names of anyone that was looking at my car besides the dealership mechanics. They called back and would not help me with fixing the car. Essentially I was leasing a $20,000 car that had $10,000 of damage that I didnt cause and VW said, Oh well, cant help you. This was 4 months ago. Ive talked to several current and former VW mechanics and they all said that VW is the only shop that can fix the car. They did however share with me a tech-tip that shows a manufacturers issue with a grommet in the left side of the convertible top that can pop loose, causing the exact damage that Im experiencing with my convertible top. That was posted in April of 2013, and the dealership did not mention this or to my knowledge investigate it. I loved this car. Ive barely driven it over the last 8 months. Im so disappointed in VW for not only NOT rectifying such a strange mechanical problem, but expecting anyone to fix a car for the ridiculous amount of $10,000. The dealership was great and very helpful but I cant help but wonder if the hinge wasnt damaged by the dealership after the fact. The top still doesnt work and I have no resolution. BAD REPUTATION for VW. Every mechanic I spoke with said that VW are the toughest and most expensive cars to work on and they recommend to everyone not to be them. This is my first negative rating of anything, ever! I am so angry and truly disappointed that VW has chosen to not deal with this. Not that VW cares but I will never buy another VW and I will advise anyone I know to stay away from them as well.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

VW 09 Jetta TDI. Purchase price new $32k, has had several recalls & replaced more car light bulbs! Had odd parts brake shifter piece $1600, engine fan $850. Now with emission recall & no fix. @ 124k mi. got low oil pressure light. Checked oil was fine. Called dealer & informed, was told to drive in. Complete failure in 2 mi. On FWY & towed it there. 2 dealerships w/ estimates of $25k & $20k to replace engine & turbo & BTW an emissions filter change of $8k. Many mechanics agree emissions likely choked car to death!

Leased a new 2018 Passat thru VW of The Woodlands. Dealership is now closed and VW will not honor the service agreement or the extended warranties that I purchased because the dealership is no longer in business. Obviously I chose the wrong brand. VW told me they have no desire to make things right. I will now have to pay for all services (oil changes and maintenance) and all other extras I purchased and paid for are now null and void.

We purchased a brand new 2010 Volkswagen Tiguan. It looks like this vehicle is only built to last till 60,000 miles. Check engine light is common thing meaning a frequent visit to the auto shop. Even we always use premium gas so engine still builds the carbon which was a very costly fix. We arent the only ones we have had issues with VW, our friends and people we know who own previously VW had the same experiences. Even my sister who owned a Audi Q5 she had the same issues once she hit the 60,000 miles mark. My advice think twice before you make the purchase for an Audi or VW vehicles. For our personal experiences we will never ever buy Audi/VW.

I have had 6 VWs since 1968, and they do not work well. Yes I am a chump. I get drawn in by VWs nice fit and handling. But, believe me they make a very unreliable car. But the worst part is the arrogance that imbues every VW. Of course the TDI cheating scandal just underscores decades of this arrogance. When the Passat I had got bad coils a few years back they would not admit it. They would only replace them one at time as they failed. When a brand new Jetta gas model had the oil seal break all over my garage after 4k miles it was just business as usual. I have had every sort of fan failure, electric issue under the sun. Both my Passat and daughters Jetta heater blowers sound like birds chirping when you take left turn. Bring it under warranty and VW says no problem found. How about blinker signals that do not work when it get below 25 degrees F? Friends, any car can have problems but with VW they just dont care and that attitude just cost them billions of dollars, so far, and millions of USA customers. The brand is permanently sullied. I bet they dont care since they can make up their lost sales in China, they think.

Sometime in March, 2019 I decided to bring my car in for evaluation - there was some strange rattling noise coming from the front left area around the wheel. I called the numbers listed on Island VW website and I couldnt get a hold of anyone because the line would either ring and then disconnect or go to straight to a busy line. I tried the chat on their website, but no one responded because I am guessing I was doing this at 830am. Then I called the sales number a few times and by some chance someone answered in sales and that person was the one who scheduled my appt, not the service dept. I brought my car in, I left it over the weekend for inspection, and on Sat I was called (Jimmy) and told the left axel (?) was worn off and that it needed to be replaced.I picked up my car a few days later and the next day I heard the same noise. I thought I was imagining things so I waited until my partner drove the car and said that the issue is indeed still there. I drove for another three days just to make sure we are not going to call and complain for no reason. Once established that the issue is there, I called the dealership. Same problem again. The line rings and disconnects. OR it goes to a busy signal right away. I waited another day or so and attempted again. Same issue again. I tried the chat and demanded that someone calls me. Jimmy called and I explained my problem. I said I would like to bring my car in again because the issue hasnt been resolved.I asked that they provide me with a loaner this time as my work demands me to travel from one clinic in the morning to another in the middle of the day. He said they didnt have any loaners. Then I asked them to cover for a rental that I would rent in order to get to work. He said that wouldnt work either. So I had to accommodate my schedule, wait until a weekend that I dont work to bring the car in. He agreed. At this point, while speaking with him, the phone disconnected twice!! So when he told me, Call us next week when you know when youll be able to bring the car I explained that calling their dealership is close to impossible, as evidenced by the dropped calls.He gave me his cell phone number and said to contact him there. And I did. Left a vm, waited several days and when no one called me, I decided to call Volkswagen America Customer Service, on 4/30 or 5/1. I spoke with a lady Renee who tried contacting the dealer herself. She ran into the same issue, the lines werent working. So she said she would continue to call and get back to me. On 5/1 she left a vm on my cellphone, stating that she was still not able to get a hold of them but that she would be able to schedule me an appt on the website. However, at this point I had missed the weekend I was off and I needed them to provide me with a car to get to work. She said she wouldnt be able to do that online.The next day, she called me and said her manager was able to get a hold of someone in the dealership who explained that they dont have loaner cars at that time and when one becomes available they would call me. Guess what? That call never came. At this point, I decided to call my bank and file a dispute. I have three VW at home and I will never, EVER, buy another one. I am selling them all and will be buying something else. Which is a bummer because I never had an issue with any of my cars. I bought them in Seattle, Carter VW, had the best experience with them. Everyone else related to VW was a disastrous experience.

Dont ever buy or lease a vehicle from Lewisville VW. The only good thing about this dealership is the service department. I leased a VW beetle and loved the car itself but slick willie and the car dealership owner talked me into a bad deal. My husband was dying of cancer and I feel like I really wasnt thinking straight so I went back to the dealership and ended up with a 4 door Jetta SE. I felt like I was so taken advantage of, it was ridiculous. I will never ever buy another VW from this dealership again!!! Now, I have a car that costs too much money along with tons of medical bills and husband eventually passed away! So dissatisfied.

I bought a brand new 2007 VW Beetle six years ago in Huntsville, AL and I hate it. What do you hate about your Beetle? Heres a long list of why I hate this car: I bought the plastic seats. The sales man said the new, modern plastic fabric doesnt burn your buns and soak your pants with sweat in the summer. He said neither does the new, modern plastic fabric give your buns a bad case of frostbite in the winter. He told a bunch of big, fat lies about the new, modern plastic fabric. I have to sit on a towel as do my passengers. So embarrassing.Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldnt see a thing. Scary.The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when its raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasnt an option for this car.Water collects in the spare tire well. I stored the owners manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. Ive tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesnt get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

TRUE EXPERIENCE - If you are making a decision on what to purchase as your next reliable car, do yourself a big favor and DO NOT PURCHASE A VOLKSWAGEN TIGUAN!!! I had been a loyal VW customer for 15 years and I owned a 2011 VW Tiguan brand new. I had heard that the Tiguan was a reliable, well-made car. I couldn’t be more wrong!!!My major repairs started with the replacing of the rear differential (few gears broke off from a sealed unit), to then replacing the turbocharger which I was told was defective. Then I had the timing-chain break while driving the vehicle, so a replacement was needed, along with a now damaged head cam. To top it all off, the entire engine seizes while on a highway and had to be replaced. The price tag to replace the damaged engine was $11,000 from the VW dealership. All of these major repairs happening at under 80K miles!!!While the sales staff at that particular dealership was very helpful in getting me into a new NON-VW car, corporate VW was the exact opposite. Their reply to me was that they didn’t have a program in place to compensate me for my troubles, despite the obvious flaws in their car models design. The fact that I had a low-mileage car with high out-of-pocket expenses was of no concern to them. So take my advice, and I have nothing to gain from this. If you do not want to pay high exorbitant repair bills, AVOID VOLKSWAGEN AND DO NOT PURCHASE THE TIGUAN!!! This car is unreliable with obvious design flaws throughout. Trust me, I experienced it.

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesnt reset after starting the car, so once youve reached an overall total of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. AutoNation said it is Volkswagens problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that cant be fixed?

My seven year old Polo has its tapestry hanging from its ceiling. All the fabric seems to fall down, even if we keep the car protected from the sun. Unacceptable, for a car of its price and fame. The local customer service seems unwilling to do anything about it.

Each month I have to call VW Credit so they remove the tax as it was already paid to my state as they note every month yet it magically reappears and they fix it for the month I call but never for the entire period. I love the vehicles but this will be the last one I have after spending a significant amount of time each month getting this corrected, only to have it reappear on the following billing cycle. Incompetent and probably illegal. They probably wont even pay attention to this. Next stop is to seek legal counsel. Cant wait until I am no longer upside down on the vehicle to get another vehicle and separate all ties with VW Credit.

I bought my Volkswagen eight years ago and have put about 100k miles on it. I admit that I love driving the car, but I am very dissatisfied with Volkswagens customer service. I recently brought my VW in to my local dealer for routine service and maintenance. I understand that VWs are expensive to service and fix, and I understand that my car is getting old. However, the dealer I brought my VW to ended up breaking a bolt while changing my brakes, thus requiring a bunch of parts to be replaced, and they want ME to pay $1200 to fix it!Ive been arguing with the dealer for days to no avail. I got in touch with Volkswagen customer care in hopes that they would help me. They do call themselves Advocates, but they are no help at all! The case manager, Jennifer, I spoke with basically said that Corporate VW cant do a thing to help me because each dealer is independently owned and operated. What they should have done is agree to reimburse me these costs if they couldnt get the dealer to fix my car for nothing, as they should! What good are these people if they cant do anything to help?? This whole situation has been ridiculous. I am never buying a VW again and dealing with this nonsense.

Ive owned 5-6 new VW TDI Golf/Jettas; and thoroughly enjoyed them. The most recent purchase was a 2015 Golf TDI. The dealership has been more than helpful and accommodating through the approved update process and 2 stages have been completed. The final stage of the repairs was scheduled days ago; and when I dropped off the vehicle service needed a claim number. Please excuse my filing system, but I did not have the claim number. The dealership, which I love, and has always treated me like a king, could not do the repairs, or, provide me with the claim number. In conversation I learned VW does not trust their dealers, (yes, the people that support their employment). I talked with VW corporate for the TDI issue (VW Lying), and am getting nowhere. I Seriously hate to admit it, but I guess Ill become a Ford person. What an unbelievable, and very sad story. BUT... IT IS THE TRUTH.

I have owned over my lifetime no fewer than five Volkswagen/Audi automobiles: my first, a 1960 VW Beetle; a 1999 Cabrio; a 2003 Jetta; a 2003 Audi A3; and most recently, my last, a 2008 convertible bug I bought in the aftermarket as a first vehicle for my youngest child. Routinely, but most unfortunately, a headlight went out on the car. My daughter dutifully and naively went to an automotive parts store and purchased a replacement bulb, at my instruction. With replacement bulb in hand, my husband examined the cars headlight assembly and swiftly threw his hands up in the air, as did two local service mechanics. Thus, I was forced to send her to our local dealership in West Nyack, NY - Palisades Volkswagen, where I was charged for Volkswagens inane engineering the staggering sum of... wait for it... drum roll please... ONE HUNDRED AND SIXTY FOUR DOLLARS AND SIXTY EIGHT CENTS ($164.68)!!! You heard right. How on earth can Volkswagen expect its loyal consumer to happily absorb the cost of what is obviously a serious design flaw and expect that customer to ever purchase one of their poorly designed cars ever again? Frankly, Im insulted and angry. The loyal VW consumer should not be penalized for the companys flawed design. Shame on you.

I want to put it out there that Volkswagen is the WORST car ever made. I bought my 2010 Volkswagen CC in 2013. From the first year I bought it, I have had nothing but problems. In July of 2015, I was in the line at Taco Bell, and my car just died. It would die EVERY TIME I stopped the car (at a red light, parked, etc.). I had to have the Fuel Pump control module replaced. In December 2015, I had to have sensors replaced. In June 2016, I have had my engine replaced when I took it in for the Steering Column Defective message. In July 2016, my Steering Column Defective message popped up yet again, so I took it in again. They replaced the Steering Control Module. A week later, the Steering Column Lock Defective message popped up again. I took the car back in and they replaced the Immobilizer. Its been about a week since I picked it up and today, the check engine light is on YET AGAIN. Let me just say, I dont miss oil changes, I do not rag my car out. I am a responsible adult who drives 16 minutes to work everyday and 16 minutes home. I do not take it across the country. I take care of my car, but this has been nothing but problems. Problems that are not maintenance. There have been recalls on the engine and the parts for the steering column lock defective issues. My VIN wasnt on that list, but yet Ive had the problems. My warranty company has put $10,000 into this car in the last 2 months. I have spent $800+ in repairs out of my pocket. My car isnt even at 100,000 miles yet. This company has done NOTHING to help me with these issues. I have contacted corporate on MULTIPLE occasions about this and they wont do a thing. This car also has the airbag recall. I tried to trade it in (AT VOLKSWAGEN) and they said because it has the recall, they cant give me but $6,000 for it. $6,000 for my car that I paid $16,000 for and that has MULTIPLE BRAND NEW MAJOR ITEMS!!! So not only is this car unsafe because of how it was put together and the parts that keep going bad, if I get in a wreck, my airbag may have metal come through and stab me in the face and kill me! But they dont seem to care about that. Trust me, buy a Toyota or an American car. My fiance has a 2010 Toyota FJ Cruiser and has had to replace the battery once. Thats it. He bought it a year and a half before I bought mine. Volkswagen, Im meeting with my attorney next week to get this fixed. It isnt right and the fact my car is constantly unsafe and you do not care, proves that you have no conscience as a company!

I called for an itemization report because although I was making payments well above what I owed, it was not reflected in my account. It took three calls to get an itemization report. When I finally got the report, which reflected that my loan had already been paid, but an account balance was being shown as owed. I asked to speak to someone else, which was a manager with an IQ well below 30 and who was obviously really poorly educated. She kept asking me where I was getting my numbers, and I kept telling her from the information you just sent me. She kept telling me that her information was accurate and I owed about a grand, when really they owed me. I told her to add what she gave me, and she told me she did not have time to add 33 payments. I asked to speak to someone else who was going to be proactive and helpful. She told me there was no one else. I have to file a complaint with the BBB and call in a favor from a lawyer to get this issue resolved. These people are thieves and are genuinely cavalier to the fact that they do not know basic math.

Love my 3 year old Tiguan. Just the right size and handles beautifully. No issues so far. Great on the highway or city driving. But gas mileage could be better. All wheel drive is great for Nebraska winter. No issues getting around.

I spoke with someone at VW customer service on the phone July 1st, 2016 who assured me that I could make a payment through the automated system via telephone on July 4th at 8:00am. I was hung up on all day yesterday and now it is July 5th 10:20 EST and I cannot make a payment via online or through the automated system. The customer service rep told me my credit will not be affected. This is UNACCEPTABLE. Now going on 1 full hour on hold with customer service 800 number. Still have not spoke with a live person while I am calling the automated number as well. Normally, my car payment is due on the 4th of each month so I tried to make my payment through the automated system on July 1st. They have been performing system maintenance for 5 days now. I am giving 1 star but if I could give 0 I would. Never buying a VW again and its a shame Ive had 3 and like the cars but this is not worth the stress and horrendous customer service or lack thereof.

The car itself is fine, the company is terrible. VW Credit continually screws up. It takes numerous contacts to get them to fix anything. Then they will ruin your credit rating when they mess up. Their automated system suddenly got screwed up and did not take 2 lease payments out after months with no problem. I was never notified and found out from Credit Karma when they reported it as 60 days of missed payments to the credit bureaus. Ive spent literally hours over the last 6 months on the phone, copying documents, faxing, mailing and following up trying to get them to fix their mistake.It tanked my credit rating causing me to be unable to refinance my home and lower my mortgage payment. This is just the worst of it as they have repeatedly messed up this account. VW Credit has been an absolute nightmare to deal with and Ive lost hours of my life trying to get them to fix their mistakes. Never, never, never again would I have a car loan or lease with VW Credit.

I purchased a 2012 VW CC, that I wanted since they came out. I must say they look very nice and stylish, but I been at the repair shop it seems like every 3 mos since Ive had it, thank God I had a extended warranty or I would be screwed of out of pocket repair cost. In 2014 I had to get my transmission replace, my headlights goes out every 3 mos, my coils constantly has been replace, I tried trading my car but no one wants to give me a good trade-in value so thats upside down, Im now dealing with a lemon law lawyer and hope I can get a full buyback. VW CC are crappy car!!!! A angry customer.

On November 18, 2018, I’ve purchased a new 2018 VW Golf R. This car is equipped with an Electronic Parking Brake System (EPB) and an Auto Hold system which self engages the EPB when you torn off the engine. On January 23, 2019, I’ve parked the car on the driveway in front of my house. The EPB has self engaged as usual. The yellow indicator light on the EPB lever went on, as well as the red PARK indicator on the instrument cluster display. I’ve got out of the car but didn’t lock it since I was planning to return in two minutes. While I was walking up the stairs towards my house, my wife just left the house and was walking towards me. Suddenly she yelled: the car! I turned around and saw my brand-new VW moving forward, and crashing into the fence.As a loyal customer of VW (this is my third one!) I thought that they will take responsibility and cover the cost of the repair which is almost $1,000, but apparently, VW doesn’t care about their customers at all. After many phone calls and email correspondence with the dealership and VW of America, I was told that since they couldn’t find any evidence for a manufacture shortcoming then this is on me. I don’t know what kind of evidence exactly they were looking for, I just know for a fact that the car was on Park and then it rolled over and crashed into the fence. So now I’m stuck with a slightly damaged car which has a serious safety issue, and VW isn’t willing to take responsibility. Needless to say that this is the last time I buy this brand. For shame VW, for shame. A quick google search brought up that this isn’t the first time that VW vehicles have such a problem with the EPB. Please take a look at the following links: **. One guy even broke his ribs because of an EPB failure. Does a terrible accident with casualties must occur for VW to take responsibility and do something about this?

Gunther Coconut Creek - the worst dealership ever!! Dishonest with their customers. I took my vehicle in last July due to water leaking into the vehicle from the windows. The floor got flooded and the vehicle smelled like mildew. They kept the car for more than a week and said they had fixed the problems and replaced the carpet. Only to find out, the carpet was NEVER replaced. The car still smelled like mildew. I took the car back to the service department and they refuse to replace the carpet. They also state there are no mildew smell at all. Beware of GUNTHER COCONUT CREDIT... They are sleazeballs!!

I bought Tiguan model 2012 from the dealer in Abu Dhabi. I am the only driver, and exactly after the 3 years warranty expired, I started experiencing major problem with the car. For example: leaking coolant pump, boot cracked, noisy bush cracked, stuck defect, and more. I have just replaced the roof cetane (damaged with no obvious reason) and cost me almost 1000$. And last year there was oil leakage which required costly replacement. I would like to know why this is happening to a new car. Never happened to me before with other make. Please do respond to my concern.

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

Fred Beans VW service-department of Devon PA - Dont trust the hype when VW advertise coupons or the Hundred plus checks they are suppose to perform while the car in service. It can work against your favor because they are looking for issues to charge you extra. In May 2013 I bought a SE-Passat V6 included with the price of the car a 54000/4yr service contract. The vehicle was purchase as an CPO, which means it had a few miles, I think roughly 5000. Being I am more prevalent to conventional, I am growing with synthetics. In saying I am use to changing oils every 3000 miles not 10,000. I am a meticulous car owner.This car in 5 yrs had roughly 33,500 miles in December 2017(with a VW OIL SPECIAL COUPON) which covered up to 5qts of oil, during a unconventional oil change prior to, I look under the hood and notice oil film on top of the engine. I address the issue and ask why this was not brought to my attention or address by the service department while the extended service warranty was in effect? To create oil film which was visible means it took time for the matter and the amount of times and in the increment the car has been in for service over a short period it should of been address while the car was under warranty. At that time they agreed to disagree and told me it doesnt mean its leaking oil. I took heed what was being said however they didnt understand or know in my youth I was a mechanic and built cars.My free oil change just cost me a deductible plus. After the oil change the car virtually was parked (except for a few runs to the market) until May 2018, State-inspection Time. When I purchase the car I immediately changed the tires and since 1979 I have bought mostly all and into agreement with NTB. They have a the best Alignment plan bar none to others retailers. I have owned many cars since my Military years. I was told the car pass inspection May 2018 although a few concerns should be address. One tires was showing signs of dry-rot (not an issue). I have coverage. And the serpentine belt (34,800) was showing signs of wear, my reaction was, Oh really. (Again I reintegrated it should of been replaced when the car was under warranty) The service rep claim it was not covered under the service contract I disputed his claim.Folks the Manufacture warranty is 3/36000. This is why I dont prefer buying vehicles with short warranties because the manufacture takes into account their product isnt reliable. And I cover extensively at the time of purchase what is and whats not covered and the plan I had covered everything except, Tires and brakes and I will admit I forgot the $50.00 deductible associated with a service plan. I recall asking Belts for ex: Timing belt and serpentine belt those items were included with the purchase in May, 2013 the car came with platinum plan.In conclusion, when a man is talking over my merchandise (car) I listen with both ears. After discussing my concerns with the rep he spoke with his Manager. As he walks down the corridor he tells me straight to my face I would pay the ($50.00) fifty dollar deductible. I replied, OK. In my mind I am counting the cost of the State-Inspection and the additional $50.00 deductible. The Bill presented was $289.00. I am about to blow a gasket and lose my religion. I ask for the manager (hes in a meeting) like I give a rats **. After 15 min he approaches with an caveat attitude,.. whats the problem. I was told I would be charged the deductible (in my mind Im saying wtf is this). The rep intervenes and says, I told you I would charge you less $50.00 of the actual cost. I replied, No you did not. Well folks I was caught in-between a web. I had a important meeting to attend and they had my car. I paid the bill,... and sold the car within two weeks. I will never purchase another VW. I forgot to mention I was (as the car was being service) negotiating on a 2018 Atlas I drive currently and own a Mazda 2018 CX9 Signature. I suggest use those smartphones during a conversation and record.

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

I bought this Wolfsburg edition with 50k on it as a CPO. It now has 69k on it and its been back and forth to the dealer for repairs twice. Car just dies when running. Theyve replaced all 4 valves, now the car wont turn over and I was told it needs an engine replacement. I would love to back out of this vehicle and warranty. Is this feasible? Ive owned it for 10 months. Please advise.

Car shakes after I changed the turbo on VW passat 2006 2.0 TDI. Please HELP.

Occasionally when I take off from a stop and have to suddenly stop or back off the gas and then try to go, the car seems to lag or is suspended between gears (1st & 2nd). Its a lag of about 3 to 4 seconds. The car wont do anything, like its trying to decide what gear to be in. Can be a problem if in the middle of an intersection with traffic coming at you and the car just sits. Have reported to a couple of VW dealers and one said yes he can duplicate the problem but cant do anything to fix it. I have also talk with other Touareg owners with the same issue.

On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt. We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black. An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and its on backorder with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with. Dont buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I cannot believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.

2014 Jetta (4000 miles) had to be towed to dealer because no clutch. Dealer has blamed abuse to clutch when found out primary driver was 17. Son only have driven manual vehicle and he is a homebody kid. Just not in his personality to abuse his new car. Also tires are not showing signs of burn outs. On this site, I found another 2014 Jetta consumer had same issue w/ less mileage. DPATRICK VW ** is unsure if VW will cover repairs ($1700) nor cover a rental. It is a NEW 2014 JETTA. IF the clutch was abused, proved not to be durable. BUT ANOTHER CONSUMER HAD SAME ISSUE WITH CLUTCH GOING OUT ON THEIR NEW 2014 JETTA. LOOK FOR UPDATE. I WILL BE POSTING THE OUTCOME OF HOW VW AND DPATRICK DEALT W/ NEW 2014 JETTA CLUTCH GOING OUT.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

Wow, second low mile Volkswagen to have thousands of dollars in repairs. 2009 Volkswagen CC luxe with 60,000 miles needed a rear main seal replacement for $1500. 2009 Tiguan 44,000 miles needs a new steering rack and water pump for $3000. Car just lost power while my son was driving it, dangerous! Called Volkswagen for help with repairs, out of warranty no help provided!!! NEVER AGAIN!!!

Until now I have always had good luck with the VW corrosion warranty. I recently submitted a claim that they have refused to cover. They are telling me that the damage is due to a factory installed molding and not covered by warranty. It is corroding from under the paint, causing it to bubble. They say that it should be covered under the 4 year paint warranty and not the 12 year corrosion warranty since there is no visible corrosion. I requested information, and they replied We would have to rely on the diagnosis determined by our dealerships. The dealership said they send the pictures in and do not make the decision. They will give me very little information about the denial and to the best of my knowledge the determination is being made by someone who has only seen cellphone pictures. It seems that VW has added plastic trim pieces in areas prone to rusting as an excuse to void their own warranty. I love the car, but it is very disappointing they will not stand behind their warranty. It is still one of the best warranties out there, but a warranty is only good if they are willing to stand behind it.

Let me first say that I love my 2013 Beetle turbo. It is great in all the aspects except one, in my mind, MAJOR design flaw. I have addressed this issue several times at the dealership, but no help was available. It relates to the keyless start. In general I dont see the benefit of this feature. Is it really that hard to use the key to start your car? I didnt think so. Anyway, if you turn on your Beetle, say to cool it off in the summer time before driving to the beach and wait for the A/C to cool down indoors, there is a chance that you may have the key in your hand. And while the car is cooling down, you just may unknowingly hang the key on the hook in your house. You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

TDI Settlement - The initial process of having VW review my documents took much longer than the stated/required time and I anticipated a delay due to the volume. I received my final offer letter 12/28/2016 and before I could send them back my car was totaled on 12/30/2016. I have since called the 1-844-98-CLAIM number listed on the VW claim site 4 times. I have gotten a different answer every time on how to switch the claim to restitution only. I was advised that I do qualify for restitution and I hope that is true. Ive been advised to fill out the 24-page paper claim and send it in. I was then told that my login would be restarted and I would then file for restitution only. To restart the website would take 3 days. Its been a week and nothing has changed on the website. Ive asked for a supervisor to call me which would take 24-72 business hours and Im beyond that and no call.I called back today and was advised a new option to start a new claim on the website with a different email address. I again asked for a supervisor to call, however I have NO faith that it will ever happen. Im not about to fill out a 24-page paper claim form or create a new email address just to start the claim process all over again online. VW has all my ownership information and it has been verified. I can understand submitting proof that the car was in an accident and rendered a total loss. I have no problem submitting additional required documentation, but to start all over after months of waiting is ridiculous to ask their customers.

Created a claim for buyback a year ago, after submitting all paperworks claim was denied. Denied because the car was bought from junk yard. Car was registered and legal on streets of California, other salvaged cars got buy back but not ours... I submitted an appeal and... nothing, since March I have not heard anything. Claims processing cant tell me anything, appeal department doesnt answer. It looks like they are just dragging time so they dont have to pay.

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.