Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

I purchased a 2014 VW Jetta last year from the dealer. My first time in for service was recently. I was not impressed. I had some minor complaints about parts not working up to standard. Without getting long winded, the gist of the story is, everything seemed to be an issue and not under warranty for whatever reason, blah blah blah. I had owned a Mazda for years prior, and never had ANY issues with warranty work being done. Even the smallest complaint and they fixed it right up, no questions asked. I dont care how good they think their vehicles are. This resistance at the service counter will not deter me from a future purchase of a Volkswagen product.

Purchased a used 2010 Volkswagen cc about a year ago with 70,000 miles. Clean carfax, no accidents. I did have the understanding Volkswagens are expensive to have worked on, but also thought they are supposed to be well built and reliable. The car has been a nightmare from day 1. Just the last 2 months alone the has been in and out of the dealership 5 times. The intake manifold, all the fuel injectors, the fuel pump, fuel pump control module, carbon build up... on and on and just as horrible as the car is the dealership. Ship is just as bad (maybe worse). Volkswagen doesnt stand by their product. They know about all the problems people have with them and they dont care.Just with the fuel system alone I truly dont believe all those parts I mentioned above failed. I think the techs just kept throwing parts at it until it ran at my expense of course. I could keep going and going... Long story short do yourself a favor and buy another brand. I hope the emissions scandal puts them out of business. Every time I drive the car I now wonder am I going to arrive at my destination? Totally disgusted!!!

I have taken my 2008 VW Jetta 2.0T to the dealer 4 or 5 times due to a hard-starting issue when the engine is cold. I spoke with a VW tech and told him what was happening and he said, Yes, that’s a bad fuel pump. I asked if he can please repair it now and he replied, Unless the computer on the car tells us what’s wrong, we cant do anything. A few weeks later, a service advisor called me from David Maus VW and told me that they had another VW Jetta with a 2.0T engine that had the same issues and they replaced the fuel pump and that fixed the problem. I asked why VW won’t replace the fuel pump in my car. He said, If we cant reproduce it, we cant fix it. I still have warranty and VW is giving me issues. To top this all off, VW says the seal around my headlight is bad and is allowing moisture in the headlight. They said that would cost me $589.15 to do that repair for the headlight. I asked why it would cost me anything when the car is still under warranty. His reply, VW doesn’t cover seals under warranty.

The windshield on my Beetle with 4700 miles spontaneously cracked overnight, with no previous stone chips, car crashes or pothole collisions. The break is an obvious stress fracture, coming from the side of the glass and extending into the windshield. Customer Care first said that all defects, including glass are covered. The dealership where I brought the car (who was not really interested in the problem and assumed it was a stone chip before I even brought the car in) sent in some cell phone pictures, and some local supervisor later denied the claim. VW Customer Care refused to tell me who he is or how he made the determination. They told me to go to my insurance company and that they couldnt do anything for me. This was my first VW and it will certainly be my last!

My Jetta just had its engine blow up essentially. There is a manufacturer defect and these should have been recalled. I was driving when the engine decided to just stop working. I could have killed someone. There is a class action lawsuit for this exact issue. When trying to get this issue resolved and get a portion covered to replace the motor, we were given the run around. We have been told that it would be 10k for a new motor. The consumer “advocate” says there is nothing they can do about it and refuses to escalate this to another individual above her pay grade. VW has poor customer service, questionable business model and just overall poor business practices. I will NEVER purchase another VW and I caution others in the purchasing of one. VW should be ashamed of how they treat the people paying their bills and feeding their families. This is NOT a company I will support or stand behind.

My 1st car was a mark 1 Golf, purchased November of 1984. In 7 years, I racked up 300,000 km and it served me very well. Since then, I have owned a Golf TDI, 2 Eurovans, Passatt TDI wagon, a V6 Touareg, a Jetta TDI wagon, 2 Beetles, a Golf R & a Tiguan in addition to an Audi A4 & Q5. Sure there was maintenance required, a few repairs and issues that required warranty claims, some that were not covered, but the value of ownership outweighed the costs.By enlarge, my VWs have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

So I get a postcard in the mail for a recall in my ABS system in my car (2009 VW Jetta). I make an appt at VW in Clarksburg WV for 0900 on June 19th. After sitting for an hour and a half I check the status of my car. The service manager says it should only take 30 minutes for my car and I told him is already been waiting an hour and a half. He goes, checks on my car. States that they have to order a new ABS SYSTEM for my car which 9 out 10 times a car doesnt need it. But mine does. He then says they dont recommend me driving it until its fixed. So I ask if they are going to give me a temporary or loaner vehicle to which he says I cant. We dont have any. So I ask if they will provide a rental. He says VW doesnt do that.So what do I do? The manager says, If you want your car you have to sign a waiver and pushes my car keys into his pocket. So I was told I could have my car if I signed a waiver releasing them of liability if I get in an accident but they wont provide me with any type of vehicle to drive temporarily. So with great hesitation I sign and voice my opinion on how bad their service is and always has been but this was topping it. Told theyd call me when the replacement came in.11 days later, I just called them and asked why they havent called me about it. The manager again (how hes the service manager is beyond me bc he does a very poor job at retaining customers or helping them) says to me I havent called bc I havent had any available appts open to get you in! I said dont you think you should call me so that I can make an appt at least?!?!? After all I am driving around with a disabled ABS system!!!Without any regard to my well being or my kids who ride in my vehicle or others on the road, he says I guess I can get you in July 10th. You guess??? I am so appalled and so extremely angry at how incompetent and irresponsible this man is!! He lacks any concern for others and hes fat lazy **. Cannot and does not even attempt to help me in this situation. I highly suggest that VW replace him with someone who knows what theyre are doing. I will never, ever buy another vehicle from VW!!! They have done nothing but give me a run around from day 1.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

Hi Volkswagen! Thank you again for another infuriating, impotent service which left me stranded without a car because of the faulty information I was given. Your customer service reps have repeatedly offered services they are unable to follow through on. I’ve already guided my girlfriend and my brother away from your incompetent company and I’ll be sure to continue telling each and every person I meet to avoid Volkswagen. Remember, your product isn’t cars; it’s customer satisfaction. Good luck selling your ** brand of that to an increasingly better informed public for much longer.

I bought a brand new 2015 VW Tiguan 8 months ago. Earlier this week, while I was driving on the freeway, my panoramic sunroof exploded and shattered glass rained down on me. I took it to the dealership knowing the car is still under warranty to get the part replaced... Thank goodness (aside from a few scrapes) I was not badly hurt. After obtaining a rental car (they wouldnt give me a loaner) and 24 hours later, they called to tell me they would not be covering this under warranty. Nothing had fallen through the roof and the glass bowed up, indicating it exploded from the inside... Clearly a defective part. The manager of the dealership called me to bear the bad news and simply brushed me off. He asked if I wanted to pay the out of pocket cost for the part and when I shared my belief that this should absolutely be covered, he said we will cancel the order of the part and you can come get your car anytime. FAR less than helpful. This experience makes me never want to drive a VW again... What is the point of a warranty if it doesnt cover defective parts?! I would NEVER recommend Volkswagen of Santa Barbara.

On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt. We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black. An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and its on backorder with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with. Dont buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I cannot believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.

I have owned VW Passat cars most of my driving life and had very little trouble with them, but their latest models have a gear box fault and clutch. My car is only four years old and have full service every year. The clutch snapped and went through the gear box costing thousands. Im a pensioner and disabled. I have found out, since that this is becoming more and more of a problem, why has VW not recalled these cars in to solve the problem out?

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

I love these cars, but I am not understanding how the AC system went out twice in my ownership of this car. 2017 at 75k and 2019 at 136k. What is wrong, you should recall. It was out of pocket expense for me. No extended coverage expired at 65k.

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

I turned in my paperwork in April, 2017 for the TDI buyback. I call weekly and get the run around from VW. I get a different story which keeps things interesting, but the frustration level is past the boiling point. Every month it is, We will have a resolution next month. I feel like they are scamming everyone. They CERTAINLY are not living up to their side of the agreement.

Leased a vw cc for 36 months. Great price, good car. Tried to return it, vw leasing contracted independent evaluator to inspect the car. Tried for 10 days to get them on phone. Tried to go on their website. Malfunctioning. Frustrated, called the dealer where I bought it, they said bring it to them. I was penalized 400.00 for not buying another vw, even though they raised the price 8k on the same car no improvements, ridiculous!!! Then assessed another 400 for excessive wear. I refused to pay vw credit. They threatened to turn me into a collection agency which would ruin my credit. Funny thing is I had a body shop touch up the entire car before returning, I inspected it. Had Michelins on it in good shape. Read their lease before you sign, I will never buy a VW again.

I have owned 3 new VWs financed all 3 by VW credit, you never change the paperwork to reflect a paid loan, still 10 years later it says VW credit is a lien holder, not true. Many recalls on my former car that I continue to receive notices on even though I traded it into VW when I purchased my last VW. Just gave my final VW to a junkyard after service from a dealer here in Chicago that took a week to give me my car back and then the problem (coolant leak, replacement of tower) continued to leak and they tried to overcharge me but I had it in writing, very shady people, bad service, dont know anyone that has that kind of time. Just want to buy a car that I enjoy driving and be treated fairly, not too much to ask but VW has failed miserably, no more VWs for me sadly.

VW CC was purchased three years ago as a Dealer Certified car with 42,000 miles. Performed the 45,000 mile and 60,000 mile major services at the dealer costing over $3,500 for regular maintenance. One day after performing the 70,000 mile service with the dealer the check engine light comes on and the engine starts running roughly and stalling. VW Dealer tells me the intake manifold is a free warranty repair but demands payment of $400 to clean carbon build-up in the pistons/injectors. DO NOT BUY VW. YOU WILL REGRET THE EXPERIENCE OF OWNING IT.

Expensive repairs after 60,000 miles. Most of the VW 2.0 liter TBI engines are known for water pump failures. IN December 2019, VW added an extended warranty to your car you probably do not know about. If you take your car to the dealer for the warranty extension repair, they will probably tell that oil leaks, another VW problem, caused the pump to fail, and they wont honor the warranty. Now if you already paid to have your water pump replaced, you need to join the class-action lawsuit for compensation. It is ridiculous that a vehicle with 68,000 should need $4,000 worth of oil leaks and water pump repairs. This is another known problem that VW does not want to address so I would recommend selling that vehicle before the warranty expires.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

Let me first say that I love my 2013 Beetle turbo. It is great in all the aspects except one, in my mind, MAJOR design flaw. I have addressed this issue several times at the dealership, but no help was available. It relates to the keyless start. In general I dont see the benefit of this feature. Is it really that hard to use the key to start your car? I didnt think so. Anyway, if you turn on your Beetle, say to cool it off in the summer time before driving to the beach and wait for the A/C to cool down indoors, there is a chance that you may have the key in your hand. And while the car is cooling down, you just may unknowingly hang the key on the hook in your house. You then take the beach towels and a cooler, lock your house and sit in your comfortably cooled beetle and head for the beach. You drive 80 miles and you figure out that you need to buy gas. You shut off your Beetle, pump the gas, pay for it, sit back at the wheel, press the start button. KEY NOT IN RANGE!!!!!!! This is a true story, and I know other people that this has happened to (maybe they were not 80 miles away from the key hanging on the hook at home, but you get the picture). I will never understand how they made such an oversight. And why are they not recalling the cars to fix them? If you have a Beetle with the start button, beware of this. It can be dangerous.

Our Sales Agent Pete ** and the Sales Manager Paul ** of Durham Volkswagen went above and beyond to make sure that we were happy with our purchase of the VW Atlas. Very pleasant personality and very patient, everyone we met there were all very accommodating. I highly recommend Durham VW and we are very happy with our purchase.

In addition to feeling robbed every time we took the car in for service, we have now been waiting since early last November for our settlement from the diesel gate thing. We were initially told that Volkswagen had 20 business days to review our paperwork. That took 3 months. Then we were told once we received our final offer it would only take a couple of days to get an appointment to do the buyback thing. The earliest appointment we can get is the end of March. Meanwhile, we get penalized for the mileage we put on the car (my wife is in sales so its considerably more than the 12,500 per year limit). I have many other complaints about the car, the company, and the dealership, but they echo so many other reviews here I wont bother. Before you purchase a Volkswagen please consider how ethically bankrupt the company is and ask yourself if you really want to do business with them.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

I have a 2013 VW Jetta TDI which I love. Recently, back in July, the fuel pump went. I had my car towed to VW Service in a town near me to get the problem diagnosed (even though I knew what it was) and to get warranty work performed. This process took 30 days! My car was in the service department for a MONTH! This is unacceptable. They first had to order a fuel kit, then extract fuel, send the fuel to a 3rd party, wait to get the fuel back. Decide if it was covered by VW under powertrain warranty, then order the parts for the fuel pump. First of all, this car has less than 40,000 miles. I was so irritated. I wrote to the dealer & corporate and they both said this is the process so thats that. Thats insane! I dont care about my loaner car, I spent more in gasoline in a month than I normally would. What a joke. Thinking about trading this car in before more things go wrong and they have to keep it for another month.

I purchased a 2012 VW CC, that I wanted since they came out. I must say they look very nice and stylish, but I been at the repair shop it seems like every 3 mos since Ive had it, thank God I had a extended warranty or I would be screwed of out of pocket repair cost. In 2014 I had to get my transmission replace, my headlights goes out every 3 mos, my coils constantly has been replace, I tried trading my car but no one wants to give me a good trade-in value so thats upside down, Im now dealing with a lemon law lawyer and hope I can get a full buyback. VW CC are crappy car!!!! A angry customer.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

I lightly rear-ended a vehicle with no damage during a freezing, foggy, weather cycle. The engine of my beloved 1998 VW Beetle began to smoke and then caught on fire with large flames. The fire department arrived and put the fire out before anyone was harmed, but my Beetle was totally destroyed. I have heard of other Beetle fires and am concerned for others.

I buy a Volkswagen vanto car and Renault duster same time and in first 1000 km I got problem in vento car staring rack. After 27000 km the problem created in vanto clutch plate pressure plate. I ask them how this happen since I took same time duster also and vanto - the duster I drive 65000 km but no problem. And vento give me very bad experience - I ask them how is it possible they give me answer quality is not same. That means Volkswagen is cheating and Renault is giving best quality. Now they are not giving me warranty - first they told me 3 years warranty but now they created 50000 bill. Now you people tell me what to do. My car is in workshop. Only now I think I have to take help from court first.

Each month I have to call VW Credit so they remove the tax as it was already paid to my state as they note every month yet it magically reappears and they fix it for the month I call but never for the entire period. I love the vehicles but this will be the last one I have after spending a significant amount of time each month getting this corrected, only to have it reappear on the following billing cycle. Incompetent and probably illegal. They probably wont even pay attention to this. Next stop is to seek legal counsel. Cant wait until I am no longer upside down on the vehicle to get another vehicle and separate all ties with VW Credit.

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

I received codes P0087 & P2293 and traced them down to a known, high-pressure fuel pump/improperly hardened camshaft problem (VW Technical Bulletin **). As a result of the failures I now have catastrophic foreign object damage (metal shavings) throughout my oil system caused by lathing to the camshaft and irreparable damage to cylinder head due to unbalanced camshaft rotation (known problem excessive wear of intake camshaft lobe Ref: VW Technical Bulletin **).Prestige Imports of Pleasantville, NY opened the engine and immediately called to tell me I needed a new engine. All I had to do was show oil change receipts for the life of the car and Id receive a new engine free of charge. However, living in the real world and being a member of the US Marines, Ive lived all over the US and had my oil serviced by the lowest bidder (often times myself). I was not going to be able to prove my oil changes (they were current though). At this point I called VW USA to open the lines of communication. I was told by VW USA not to worry, they’d look into the problem and get a better answer to the extent of the damage. After they talk to the dealer they will call back and explain the extent of the damage.A few days later the dealership called to say the car is finished. Finished? Please define finished because the last word I received was that I needed a new engine. VW USA was supposed to call you (the dealer), get a better idea of the problem & call me back so I can choose a course of action. The dealer informed me they replaced the timing belt, timing belt tensioner, and water pump. Im responsible for those repairs for about 1100 dollars. The repairs they did under warranty were a camshaft, cam follower, and high-pressure fuel pump. Ignore for minute that they have to remove the timing belt anyway to replace the camshaft. There should have been almost zero labor involved in that repair.Heres the issue. 1. I involved VW USA early and clarify the exact extent of the damage. They did not. They failed to add clarity and in fact, made matters more confusing. 2. Repairing an engine with metal shaving in the oil is a waste of money at a minimum. To be blunt it is closer to unethical and fraudulent. 3. Repairing a timing belt on an interference engine with cylinder head damage is unethical and fraudulent. 4. Calling a customer to say you need a new engine and then reversing course and completing 1100 dollars after I advise I cannot provide oil records is unethical and fraudulent. 5. VW USA taking a month to try to untangle and investigate the problem only to finally state that they are not helping is fraudulent and unethical.This issue could have not been handled worse. 1100 dollars of repairs were administered to a vehicle that is damaged. VW knows the 2.0-liter engine is an interference engine and timing is critical. VW acknowledged camshaft issues in Technical Bulletin ** but somehow wants to blame cam collateral wear on oil changes. There are metal particles in the engine oil system from acknowledged cam problems, which act like sandpaper when they circulate. Finally, there was zero productive communication with VW USA. The only communication was nightly calls from customer service agents who know nothing of automobiles or engines stating theyre still working on it or so and so wasnt there because of the holidays etc. Horrible, horrible experience. Criminal, negligent, fraudulent and to boot, to a service member and veteran.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

My daughter bought this 2014 Tiguan and paid as much as a small house for it. 2.0 turbo engine. With 88,000 Kms (53,000 miles) on it now it will hardly haul itself in cold temperatures, jerking and misfiring with a PO300 code RANDOM MISFIRE. Have replaced camshaft sensor, all 4 coils, spark plugs, mass airflow sensor TWICE, sprayed carbon cleaner into intake head to try to clean carbon from valves that is a HUGE problem with these Volkswagens. Spent hundreds of dollars trying to find the problem....VW dont know....NO ONE knows. Going in next week for yet ANOTHER sensor try...I bought a new 2006 Honda Civic that was just nicely broke in at 50,000 miles. At 150, 000 miles not KMs I had to do the brakes, that was the FIRST TIME I done ANY repairs on that car....VERY FIRST THING DONE. STAY AWAY FROM ANYTHING WITH VW ON IT...STAY AWAY...STAY AWAY!! Just do a little reading about these lemons online...STAY AWAY....YOU HAVE BEEN WARNED and you had better heed it, I cant type stay away enough times!

I gave a 2016 VW CC. Clock spring failed. Paid $187 for the diagnostic. They didn’t have the part. Have been waiting for days for courtesy of help regarding whether my car, which was not in the recall nor part of this extended warranty could be looked into as I’m not believing it’s a coincidence. Their final answer is no. They won’t pay. Ironically, as I was waiting the 10 days it took for the service appointment and I found out my car IS part of the Takata airbag. VW doesn’t have the part. Refuses to offer a loaner. When I kept asking the supervisor who finally had the courtesy of a call back from that I was able to take (they won’t t schedule calls and they wont allow you to hold, so ridiculous) anyway, when I asked if VW recommends I drive the car with the Takata airbag, as you may guess the automaton refused to answer. So VW us unwilling to say, Sure drive the car, they are unwilling to say don’t drive the car. When confronted with the fact that other carmakers (Ford for example) are offering loaners -- they note this is true and have no further comment. When asked if they even acknowledge that these other companies care more about their consumer -- you guessed it. They also don’t value your intelligence and continue to smugly we’ve you a ** sandwich and absolve themselves of any need to act with human decency. Anyway sorry for the ramble here is my question on clock spring: Can anyone confirm the maker on the clock spring? I have obtained the info for the one that prompted the recall, but because the extended warranty is voluntary (and a way to skirt a larger recall, but this issue is still under investigation by the NHTSA), they refuse to give me the manufacturer. The VINs involved are not sequential, so I asked for the volume of cars involved in the extended warranty, they refuse to tell me. The supervisor actually waxed on about how important it is for VW to protect its component manufacturers. Glad they have their priorities in place. Anyone who can help me with information which will bolster the case have both with the NHTSA, I would appreciate. Regarding the Takata I’ve taken my complaint to my local congressperson, because I have a huge issue with the weird, unprecedented say. The NHTSA rolled the Takata recall out despite having the information that millions of cars should have been recalled instead they held off on the recall seemingly at the behest of auto manufacturers who were overwhelmed with the volume of recalls. Perhaps the automakers should fund the NHTSA who is supposed to be a public servant entity to protect the safety of Americans who they are (supposed to be) beholden to — not the financial interest of automakers. I’m actually surprised more people aren’t outraged but possibly they don’t know that the NHTSA chose to hold this information back even though they knew all of these recalls would happen eventually. There are still cars out there now that haven’t been recalled that will be recalled and that the NHTSA is withholding the information and it’s ridiculous.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

I called VW Roadside Assistance to tow my car that had 4 slashed tires. They said they were almost to my place and after waiting an hour they said they were stuck in traffic. So they sent another one that would be here in a few minutes. After another hour and a half, they said they would send another one. This one came an hour later, but they sent the WRONG typed! I told them many times I needed a flatbed because I had 4 slashed tires!!! Dont ever use VW Roadside Assistance. They are doing false advertising when they sell cars and say you will get free convenient roadside assistance in their package. They finally sent another one out, and after waiting all day, they finally got my car to VW but after hours!!! They SUCK!!! Dont ever use Volkswagens Roadside Assistance!

I am in disgust that the VW buyback has not been handled properly or expeditiously for overseas military personnel. As a veteran and an overseas teacher for the Military, we deserve better treatment than you have given us and as like many infectious diseases and viruses, word spreads at the same rate! I hope that word of your treatment spreads like wildfire regarding your service and lack of support for the U.S. Military. I will surely do my part in this matter.Form after form appears to be a stall tactic! The public information on the VW website stated that VW would take care of military personnel and shipping costs would be taken care of by VW. Ha! I have just paid approximately $3700 for shipping costs from S. Korea to Texas and hope that I receive a refund! At the rate of your response for email and other documents, I will probably be in my grave before I realize any reimbursements!

On May 29, 2015 my car had a crash that I was told made my 2013 unsafe, too expensive to fix not covered under the Bumper to Bumper factory 3 year/36,000 mile warranty. Per the eye witness to my crash, obtained on the Police Report, here is a summary of what happened: The car was in the right lane of a 4 lane road. The speed limit on that part of the road is 40 mph (I had just turned onto the road at the intersection and was not going over 25 mph). The road was wet, smooth pavement and free from any holes, rocks etc. The right front tire canted out of from the car. The car then veered to the left, across a lane of traffic, and hit the concrete divider and steel sign. The witness took pictures immediately showing the right front tire still at an angle to the car, the right front bumper was not touching the curb due to the angle of the impact with the concrete divider. There was no visible sign of damage to the right front portion of the car, other than the obvious tire that remained tilted outward from the car. All damage to the car resulting from the impact with the concrete divider was on the left side of the car.On Wednesday June 15, 2015 the VW Product Engineer came to Missouri to evaluate the probable cause of the crash of my 2013 Passat. Since I believed that I was not getting all of the truth about why my car crashed I also went to where my car was available for inspection and arrived 10 minutes after he was finished with my car. The car was on a rack and I asked the mechanic to identify the right tie rod for me. The right tie rod looked intact as was the left side. I asked him to identify the piece that appeared broken. He said it was the ball joint. This piece was sheared off and each side was in the holder. The ball joint on the left side was in one piece with a top and bottom piece covering it. I asked about the brakes. The right front steel drum was loose and I could wiggle it from side to side. The left side would not move at all.I was called the next day by a person filling in for the representative that had discussed the possible warranty problem with me. I was told that I could not get a copy of the report, could not speak with the Engineer and that his conclusion was NO warranty defects! When I asked how determined how pieces were broken I was told that I must have hit a rock or other object and the parts were broken at impact with the divider. When I asked how the tire fell out while going straight on the road, there was no answer. When I asked how the ball joint was sheared off and I was told that a force from outside the car caused the rod to snap. Not a reasonable answer. I was then told my case would be closed and that I could not discuss this any further. I asked if that meant I should sue them in court to get the answers I was told YES.I do not think you have to be an Engineer to know that the conclusions were made with total disregard to the order of event and the photos of the crash site. If the ball joints are made of metal, steel perhaps?, then it would be impossible to create enough force from the outer side of the tire to cause the ball joint to shear off. There was no damage to the outside of the tire until AFTER the car was drag off off the scene by a tow truck. I suspect that the Engineer decided what caused the wreck before he got to my car and used the scenario of me crashing the car and causing the mechanics to fail. Since the tire chanting out from car happened right before the car veered left and then crashed I do not believe the Product Engineer has this clearly figured out.

I have two vehicles through Volkswagen Credit. Both were brand new (Jetta and Passat). I loved the dealership and my experience buying my vehicles. My experience with Volkswagen Credit has been unsatisfactory to say the least. They have horrible customer care and have treated me like just another loan and not a person. They caused a huge amount of turmoil through my finances by double charging me on a payment due. They caused an NSF fee on my bank account due to double charging me. It took them 2 weeks to mail a check back to me for the double payment and were unapologetic. While speaking with multiple customer care staff members and mostly the supervisors, they were not helpful in resolving any problems. This is just one account of a few I have had with them. An addition to this, they mailed out my first payment AFTER it was due and was of little help when I called to explain the issues to them. After this new car is paid off, I WILL NEVER go through VW Credit again! They have made my car buying experience uneventful and unpleasant. I highly recommend a trusted bank/credit union. I will never be talked into going through them again.

I am responding to a post from Dec 2014 about failure to start in the TDI Golf. This has been one of several problems I too have had with this vehicle. My problem started last year with similar instances of the vehicle not starting, having it towed and then having it start at the dealership with no detectable problems. A former VW technician mentioned to me that this has been a known problem with this model and that it was likely the intercooler causing the issue. The next time it happened, they checked the hoses to the intercooler and they were full of water and ice. I had to fight with VW service headquarters (and they denied there is a known problem with the intercoolers), but eventually (after several phone calls) they agreed to fix the problem at no cost to me. The car worked great for the rest of that winter season, but unfortunately the same problem is occurring again this winter. I have to say I am very disappointed with VW because I like the cars design. However, I cannot say that I would ever purchase another VW due to this reliability problem.

By far the worst dealer experience ever. Bought a 2015 Golf TDI last year. I purchased an alarm system and finally got tired of the remote not working so I had the dealer take the alarm out. I told the service manager that I wanted the alarm parts to take with me. I paid for them. She said no. After a quick talk with the latest of many upper management replacements who apparently quit or get canned weekly, they made her run across the street and retrieve the alarm. She returned with the main component but with no wires/plugs. Whatever. She then told me... Volkswagens dont work with alarms. This comment came straight from the service manager. I then spoke to the salesman who sold me the car and he told me, after a long conversation about how much he disliked working for VW, that I should of never bought a diesel as Vw, and this particular dealership, had no mechanics that even knew how to work on diesels. This dealership also sells Mazdas. My last 4 vehicles have been Mazda 3s. Over 500,000 miles on them with only one strut needing replacement. The salesperson told me that I should of purchased another mazda 3 as they are better cars and the mileage differences between the 2 brands are very close now.AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

I feel we were treated unfairly by the VW Claims process. Our dealer was Moffitt Volkswagen in Bossier City, Louisiana, they were super. I dont think the 72000 (we bought the owners car with around 5400 miles on it) on our 2014 Passat TDI vehicle was in excess, after all we purchased it to drive not sit in the driveway. The 66000 plus miles we put on should have been a testament to the reliability of the vehicle. Diesel engines are made to roll not sit. I think we should have been awarded the amount $1115.56 instead of $651.00. We will NEVER EVER purchase another Volkswagen because of the shoddy way we were treated. VW Claims Service should have contacted us when submitted our claim. Instead it stayed on someones desk collecting dust when a simple email would have taken care of the missing paperwork. The communications with the Claims Service is deplorable. Customer Services obviously does not exist in your company.

On Monday, April 16, 2018, I had the unfortunate mishap of my car stalling out while I was on my way to lunch. We had to have the car towed to a mechanic where it was determined that my 2012 VW CC with roughly 86,000 miles suffered from what is being called a ‘Catastrophic Engine Failure’. I was told by the mechanic this was not our fault and the car shows no signs of neglect. My mechanic has given me a quote to replace the engine, with a used engine that has approximately 70,000 miles on it, at a cost of $9,849.57. If I was to replace the engine who’s to say that this problem wouldn’t happen again.After hearing this news I started to do some research. I have come across several articles and claims that there are issues with the Timing Chain Tensioner on various vehicles; which, include the year, make, and model of mine. It seems Volkswagen is aware of this issue but refuses to do anything about it. I have contacted Volkswagen twice already and have not gotten any help.I now have a car that I am still paying for (car note and insurance) that I cannot drive. I really hope that Volkswagen will take this issue seriously as this could have happened to me the day before as I was traveling home on a busy highway from out of town. I have always like the Volkswagen name and their vehicles but the way things are being handled by them I am beyond frustrated!

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

BUYER BEWARE!!!! My wife and I have been leasing a VW Tiguan for the last 2 years and recently experienced a nightmare of an an issue. A recent monthly payment was not pulled from her bank accurately and instead of contacting me, the lessor, it became delinquent and they reported to the credit agencies. After several dispute letters explaining the issue, they just deny...deny...with no explanation!! I call VW customer service who explains that the Credit department does not have a phone #, so you cant even talk to the person that handles the issue. Thank you VW for ruining my excellent 15 year credit history! I will be sure to never do business with this organization again and make it my personal mission to tell others to do the same.

VW 09 Jetta TDI. Purchase price new $32k, has had several recalls & replaced more car light bulbs! Had odd parts brake shifter piece $1600, engine fan $850. Now with emission recall & no fix. @ 124k mi. got low oil pressure light. Checked oil was fine. Called dealer & informed, was told to drive in. Complete failure in 2 mi. On FWY & towed it there. 2 dealerships w/ estimates of $25k & $20k to replace engine & turbo & BTW an emissions filter change of $8k. Many mechanics agree emissions likely choked car to death!

I have a 2011 Jetta Sportwagen, which for the most part has performed well. However recently Ive had a problem with my rear seat-belts seizing up and no longer working. I took them to the dealer and was charged $120 for them to look at it, tell me it would need replacement and I would have to pay $1200 because my car was no longer under warranty. I informed them I purchased the Platinum extended warranty and they said it was not covered. I contacted VW of America. After about a week I finally received a phone call and was told by a Jenny ** that she would see what she could do. A few days later she called back and said I was out of warranty, but they would supply the parts free of charge, but I would have to pay for installation. I told them I appreciated the gesture, but felt that a 3 year old vehicle should not have this issue. I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to Sharonda. I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.

2011 Jetta radio just quit working out of nowhere. Took it in to be told it would cost me nearly $1000. So basically I have no radio because its so expensive to fix. I called Volkswagen and was told Im out of luck. Never purchase a Volkswagen. If their radio cant even last 3 years what makes you think the car will.

I was recently involved in an accident where I was rear ended on a major highway. I was shocked at how little damage was down to my vehicle and how well it absorbed the impact. My initial thinking was that my vehicle was destroyed but it wasnt and I was able to drive my wagon into the town where there was a collision center. The total damage and cost was far less than I expected. I am so glad I took a chance and bought this vehicle. Kudos to Volkswagen and their team that designed the safety features and overall look and feel of this vehicle.

At 62k miles, my VWs coil pack ignition just failed, which is costing me about over $600. I cant believe my VW make and model wasnt part of the recall. I would appreciate VW of America to reimburse me for my disbursement because this is not fair and no other makers of cars run through such headache of mechanical failures. My car stopped in the middle of the roads and would not budged, where I could easily get killed. I also maintained all the regular maintenance required by VW. Now I have to lose a day of paid work and over $600 in repairs due to VW faulty parts.

When I purchased my 2012 VW Passat I was told by the salesperson at Taylor Volkswagen that it came with All Season radials, good for all weather conditions. After having a horrible time driving in the city through two winters I decided to check the specs on the Hankook tires that came with the car. Here they are only good for driving in a small amount of snow, not in heavier snow or cold climates like in Saskatchewan. I approached the dealer to have them explain why they would have a car shipped to Canada with tires that are not suitable for our climate. No response. I also wanted replacement or compensation for this gross error in judgment of tire selection. I was told, even by the sales manager, that the company policy is that there is no compensation or replacement on matters such as this. I feel that the dealership and VW are negligent in advising and selling cars with tires that are not suitable for our climatic conditions.

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

When we signed up to be part of the VW buyback in the diesel scandal, we were told to keep making payments until our buyback and they would adjust our refund at the time of buy-back. At our appointment, we were told this was false and we would have to contact VW Credit for the rest of our refund. Then instead of giving us our paperwork, they walked us to the VW store manager and handed him our paperwork, and made us talk to him so he could try to sell us another VW, promising that if we did they would take good care of us. REALLY!! After VW had already lied to us on multiple accounts. Sadly, it didnt end there. We had more hoops to jump through to get the buy-back money credited to our account, even though they had requested all that information on the front end. However, we got the bulk in two or three days.We contacted VW Credit for the balance of our money but were told they couldnt give us the rest of our money until they received the payoff from VW. We kept calling for the status on our refund. We learned that VW sent a check (not electronic transfer) to Chase apparently through the mail who then mailed a check to VW Credit (technically two different companies). VW Credit said they had to wait TWO WEEKS to be sure the check from Chase cleared before they could mail us the rest of our refund! It was over a month after the buy-back before we got our money -- less the interest accrued while they used our money.

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

I have had by far the WORST experience with VW. I thought it was only the 1 dealership I went to but I have went to multiple and they are all the same. They will scam you out of every single penny you own. They have terrible customer service, you have to wait hours to get anything fixed. Don’t EVER lease a car with them or you will end up basically paying for the entire car and then having to give it back. They are a scam. They have recalls all the time. I will NEVER EVER EVER buy another VW again.

I consider the official VW parts website to be a reliable source of information. After all you can enter your exact VIN to look up the parts for your specific car. The entire purpose of a VIN # is make sure you get the exact part for your vehicle. However the website it not entirely accurate. I looked up a part for my vehicle (specifically) rear rotor and it gave me the size I needed. It didnt give me an option for more than one size, so that had to be the correct one. The problem was that the part size was completely incorrect. I only noticed the error after I went to install the part of course. I called customer care to state my issue twice and they just said that the information on their website are correct and that is the size I need. So I called my local dealer and they confirmed that the website was inaccurate. I called customer care back week later and this time they acknowledge that after speaking with the dealerships that the website was in fact incorrect.I had to order the part from an independent supplier because the website was giving me false information. They said that since I did not order from them they can not be liable for the information. I tried getting some type of compensation because I just wasted $120 on incorrect parts based on the info they gave me. They said that the website has a data contract on every page that states that the information on their website can be incorrect and subject to change. Keep in mind this is a 2011 vehicle so the information is no longer changing. Basically never use the parts VW website as a source or order parts from the website because the information can be incorrect and they will do nothing about it.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

At the end of the Lease, the inspector charged me for damages that do not exist. I called VW, I talked to a supervisor. I explained to her that the inspector (who was rude) charged me for a previous repair without any visible damage, charged me for a dent in the door (there was no dent) and charged me for a dent BELOW the car (need to lay in the floor to see it). She said the only way they will take off those charges was with an invoice from a body shop that states that were repaired. I requested her to do another inspection and she said no, they dont do more inspections, so because I insisted her then at the end she accepted to credit me $200 on the final bill. I went to a body shop, I explained to him what was going on and he was in shock. He told me there was nothing he could do because there was nothing to repair, I should hire an attorney. The day of the car return I explained to the person that received the car all this. He start looking at the car and he didnt understand why I was being charged. I got the final bill a month later and I have been charged in full without any credit.

I bought a brand new 2007 VW Beetle six years ago in Huntsville, AL and I hate it. What do you hate about your Beetle? Heres a long list of why I hate this car: I bought the plastic seats. The sales man said the new, modern plastic fabric doesnt burn your buns and soak your pants with sweat in the summer. He said neither does the new, modern plastic fabric give your buns a bad case of frostbite in the winter. He told a bunch of big, fat lies about the new, modern plastic fabric. I have to sit on a towel as do my passengers. So embarrassing.Buttons started breaking within 2 months of purchase: lock buttons, window buttons, radio buttons. Within 3 months of purchase, water or something like it mysteriously appeared on the floor board on the driver side on two occasions during dry weather: once on the driver side in front of the front seat and once on the driver side in front of the rear seat. A towel got wet and my book bag got wet and caused my textbooks to mold. At least one headlight burns out every six months. The cost to have it replaced ranges from $60 to $80. The whole headlight assembly has to be removed to replace the light. Recently, both headlights burned out within two weeks. I realized it when I drove onto the interstate at night and couldnt see a thing. Scary.The lower front ball joints busted and had to be replaced. The overhead lining eventually came completely unglued. Have you ever come completely unglued? When it dropped down in the back, I had to pull off the road and cut it off with a pair of scissors so that I could see out the rear window. Now, the interior looks really ugly. Water started pouring out from under the front dash onto the passenger side floorboard whenever it rained. I had to take it in twice to get it fixed. If I open the back hatch when its raining or shortly after a rain, water that has collected around the rim of the hatch pours onto the back passenger seat. This may explain why cloth fabric wasnt an option for this car.Water collects in the spare tire well. I stored the owners manual there and it got soaked and covered with mold. The windshield wiper on the driver side skips and makes a loud, distracting noise. Ive tried expensive wipers, cheap wipers, VW wipers. They all skip and make an awful noise on the driver side on this windshield. Accelerating from a stop is choppy. The air conditioner doesnt get cold above 85 degrees and barely gets cold below 85 degrees. The matte coating on the door handles is peeling off as well as on the gearshift assembly. After all the water issues, the interior now smells moldy.So far, there has been one recall: to reposition a fuel supply line to prevent a fire. All the items that I listed above that required parts and labor, cost TIME or MONEY or LOST WAGES or all three to get fixed. Before you buy a VW Beetle, consider the consequences very, very, very carefully... If you bought a VW Beetle, do you hate it? If yes, why? If no, why not?

The coil went out so I purchased another coil. However, it went dead after two months.

I have a 2017 Touareg and the power steering went out almost two weeks ago (30k miles). I took it to the dealer immediately and they seemed to have issues figuring out how to fix it. They told me they were working with VW corporate to resolve it. After two days of nothing happening, I reached out to corp VW myself and got assigned to Colin **. His scripted emails were fluff and he wouldnt return my calls. The local dealer is telling me they cant figure it out and corp is telling me to take it 100 miles to another dealer to have it looked at. They love you when they are trying to sell you a car but they show no interest in providing good warranty service. If I could turn back the clock, I would not buy a VW.. Too many problems, a corporate CARELESS team that is checked out.

We leased a 2015 Tiguan R for three years and drove it across the US three times, with no issues. Once the lease ended, we purchased the car from Camelback VW in Scottsdale, AZ. Because we purchased it from them, they had to do a pre owned certified test, which was last July. Since then, we have had to back to them over 18 times because it keeps dying on us. For some reason they can’t figure it out. They have now fired us as a customer because we are a nuisance. Without fixing our car mind you! We love the car but wish someone would help us.

On September 16; 2017; I purchased a Golf GTI from Jim Wynn Volkswagen. The car was only 17 miles when I drove out of the dealership. I have a work vehicle that I use on a daily basis so this car is for my personal use. On February 17, 2018, I was at a red light on Philadelphia US 1 with clutch in and in first gear, I tried to move when the light turned green but the car wont drive. The clutch was depressed. I turned the ignition off, put the gear in neutral, the hand brake up, and put on my four-way pointer. I was able to pull up the clutch with my feet. With the clutch in, I started the car and tried to shift to first gear but couldnt shift gear. I had the car towed initially to my parents house and on February 19, I eventually towed to Jim Wynn dealership.At this point, my car only has 318 Miles on it. It is practically a new vehicle and my expectation is that my warranty will cover any related issues. On 2/20/18, I was informed by the Jim Wynn dealership that they need my authorization before they can look at the car and I will be responsible for $2,600. I was in shocked because this is obviously a manufacturable defect. The service manager, Michael ** said to take it up with Volkswagen Customer Care. I called Volkswagen Customer Care to report the issue and I was told that an agent will contact me. On 02/21/2018 @ 1301, I received a call from Volkswagen Customer Care. I stated my position on the issue. I told them I shouldnt have to pay for a warranty issue on a new car with only about 300 miles on it. The agent was very disrespectful and he told me that Im welcome to take my car somewhere else if I dont like Volkswagen position on my warranty issue. I asked for another agent perhaps his supervisor and have stated that he is the only one that would be able to help me. I asked that he send me an email regarding Volkswagen position on my warranty issue, he stated that hell get to it whenever he can. As a customer, I am frustrated, speechless, and appalled by the customer service I received from both Jim Wynn Volkswagen and Volkswagen Customer Service.

UNFAIR! I was an outstanding VW client and yet, VW was UNFAIR and DISCRIMINATORY to me! I leased a VW Jetta three years ago. I made all of my payments and have paid my vehicle down to its residual. I called VW credit and got a payoff and the payoff is my residual plus a $350 purchase option charge as my contract states. Upon wanting to trade my car in the facility, I called VW to verify the written payoff amount and to my great surprise, the payoff was $1,300 higher, therefore, reducing MY trade-in value by $1,300! I contracted for 45,000 miles but drove the car only 28,000 miles. Reminder... I paid for those miles with a lower residual and higher payments! My daughter bought a similar Jetta about the same time and sold it to the same dealership I was attempting to. VW credit honored her written payoff that was her residual value plus remaining payments not yet due, less unearned finance charges plus purchase option. No GREEDY increase! I am only asking VW credit to allow me to trade my lease in for what I have paid it down to. I feel I earned at least that by being an outstanding customer and making every payment perfectly on time. But VW HAS DISCRIMINATED AGAINST ME and not treated me fair like they did in my daughters case. Did VW treat her fair because she is an attorney? I plan on never doing business with VW in the future! Plus, Im sure if theyre doing this to me, theyve done it to others. So I am seriously considering starting a class action suit!

After an oil change a few years ago, my 2000 VW Passats stop engine light came on. I immediately pulled over and turned off the car. We had the car towed to the dealer, where they diagnosed it as needing a new oil pump due to the sludge problem. There was no class action lawsuit at that time. When we were later notified of the lawsuit, we submitted the paperwork with all of the maintenance records. VW still did not pay. They took all of the info and said that they needed more because the VW dealer did not indicate on the repair bill that the problem was due to sludge. I wrote and also verbally told the people handling the class action suit that the dealer had told me that it was due to sludge, but that did not seem to matter. This is all bogus. Although I really love the car, I will not ever buy another VW seeing as this is how they do business. I am disgusted by this experience.

We have owned a Volkswagen Beetle, a Jetta, and now a Tiguan… We love Volkswagen! We love the quality workmanship!! Well made and few repairs. Our Tiguan has over 150,000 miles on it and she’s still going strong with basic maintenance! Quality vehicles!!

I own a 2014 Passat and purchased the car with 500 miles and after owning for 2 and a half years and 64000 miles, I need a new engine! Never buy Volkswagen again! Corporate customer service hold times are very long, escalated manager’s mailboxes are full. Poor quality and I will never purchase a VW again and will continue to share with others to never buy the brand!

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

I have had 6 VWs since 1968, and they do not work well. Yes I am a chump. I get drawn in by VWs nice fit and handling. But, believe me they make a very unreliable car. But the worst part is the arrogance that imbues every VW. Of course the TDI cheating scandal just underscores decades of this arrogance. When the Passat I had got bad coils a few years back they would not admit it. They would only replace them one at time as they failed. When a brand new Jetta gas model had the oil seal break all over my garage after 4k miles it was just business as usual. I have had every sort of fan failure, electric issue under the sun. Both my Passat and daughters Jetta heater blowers sound like birds chirping when you take left turn. Bring it under warranty and VW says no problem found. How about blinker signals that do not work when it get below 25 degrees F? Friends, any car can have problems but with VW they just dont care and that attitude just cost them billions of dollars, so far, and millions of USA customers. The brand is permanently sullied. I bet they dont care since they can make up their lost sales in China, they think.

I purchased the vehicle almost a year ago. After month with the car, I started to hear door noises on my car - squeaky and cracking sounds. I’ve been going to the dealership for about 10 times and they haven’t fixed the problem. Dealerships are not Helpful. I told him I didn’t, the car has a defect but they keep saying they can fix the problem. I’ve been having this problem for a year now. This is the last time I’m gonna be getting a Volkswagen Product. Not satisfied with his vehicle at all.

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

I have been an on/off VW owner for almost 15 years. I recently became one again just a few months ago and now I know why I was on/off, rather than always on! After this current experience, I cannot recommend Volkswagen products any longer and no matter what changes they make, I will never return. My recent vehicle was purchased brand new and the quality of workmanship on it is so poor that I would not let my worst enemy get one. Mine came with a defective dashboard straight out of the factory! The dash had a golf ball sized imperfection and a few hollow spots near the passenger airbag.The front window trims also had gashes in them and were also colored differently. One of my interior lights has a bug and some floating debris inside of the housing. There is a s black paint mark on one side of my trunk door (my vehicle is red). I dont care how much the vehicle retails for, this workmanship is pure junk and 100% unacceptable. This vehicle and all of VW is a total embarrassment to the entire car world. Even FORD is putting out top-notch vehicles in 2020. SHAME ON YOU VOLKSWAGEN.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

My residual value at the end of lease was $21,218.60. I extended my lease six more months... and made 6 more automatic payments of $476. This reduced my residual value to $18,374.28 + tax. After I requested a payoff amount and mail the payment check... VW posted a lease rebate charge of $467.12 to my account. Now they have issued a letter reading that there is a short amount that needs to be paid to satisfy the contract.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

The car itself is fine, the company is terrible. VW Credit continually screws up. It takes numerous contacts to get them to fix anything. Then they will ruin your credit rating when they mess up. Their automated system suddenly got screwed up and did not take 2 lease payments out after months with no problem. I was never notified and found out from Credit Karma when they reported it as 60 days of missed payments to the credit bureaus. Ive spent literally hours over the last 6 months on the phone, copying documents, faxing, mailing and following up trying to get them to fix their mistake.It tanked my credit rating causing me to be unable to refinance my home and lower my mortgage payment. This is just the worst of it as they have repeatedly messed up this account. VW Credit has been an absolute nightmare to deal with and Ive lost hours of my life trying to get them to fix their mistakes. Never, never, never again would I have a car loan or lease with VW Credit.

Leased a new 2018 Passat thru VW of The Woodlands. Dealership is now closed and VW will not honor the service agreement or the extended warranties that I purchased because the dealership is no longer in business. Obviously I chose the wrong brand. VW told me they have no desire to make things right. I will now have to pay for all services (oil changes and maintenance) and all other extras I purchased and paid for are now null and void.

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

I had to trade in my Volkswagen Passat Diesel... They gave me a replacement Passat SE... I loved my Diesel but this Passat is just as good, not per mile but good.

I have a 2011 Volkswagen Golf TDI, which I bought new. Its one of the Diesel cars that VW was found to have lied about. About a year ago I signed up for the VW TDI settlement program and planned to turn in my TDI this fall. Now, to add insult to injury, the High Pressure Fuel Pump has failed, which I am told is catastrophic and will now cost $4500 to repair. Unless I repair the car I will not be eligible to turn the car back to VW or be able to have them retrofit it so that I may continue driving it. The car has 124,000 miles on it and the extended warranty, which I was not informed of, expired at 120000 miles, just a few months ago. I was never informed that there was an issue with VW fuel pumps. Apparently, the High Pressure Fuel Pump was the subject of a federal investigation which I never heard about. Further, Volkswagen has paid for this repair on vehicles outside the extended warranty period. A quick web search reveals thousands of these HPFP failures. Please consider looking into this, as VW has set a precedent by paying for these repairs past warranty and now they will not cover mine, leaving me with this huge burden. Thank you.

Runs forever with little maintenance. Gets good gas mileage. I love my bug. Its easy to drive, fits in small parking spaces. I was worried about cargo space but you would be totally surprised the room and what I can fit in there!

We lease new Volkswagen November 2018. During a family road trip to Newfoundland one morning, there was a mosquito flying around on near the windshield inside the car. In an effort to swat the pest, the windshield was lightly hit and consequently left a crack on the windshield. Although, the night before was rainy and cold, leaving the windshield more vulnerable to cracking. It does not make it okay for the windshield to crack for such a tiny impact. This is most definitely a quality issue with the glass material that composes the windshield. Driving 18 hours home to Toronto from Newfoundland was very unpleasant and scary from the thought of the windshield completely shattering at any moment. After coming back to Toronto, Volkswagen told us that it was our problem that we broke the windshield and that we hit it too hard. But realistically, how hard could someone possibly swat a mosquito. Customer service was very unpleasant during the process and left us very unsatisfied. I hope they can realize that their windshield quality was at fault and that they can replace the windshield with a more durable windshield to ensure my familys safety.