On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt. We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black. An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and its on backorder with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with. Dont buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I cannot believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.

The coil went out so I purchased another coil. However, it went dead after two months.

I leased a vehicle through VW Credit and they advertised that they would pay the first payment. The lease was on 12/4/2012. The first payment was due on 12/4/12 according to the contract. In my opinion, that is very misleading.

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.

I own a Tiguan. Its my 5th VW. This time I bought the trailer hitch addition to the MSRP for $550 new to pull a trailer. I knew I would be pulling a small trailer & ATV under 1500 lbs very infrequently. This package came with the 7 pin wiring harness so one would expect it to actual work trailer lights. I go to hook up the trailer, see the wiring harness but cant figure out how to hook it up. They had me bring it in and tried to hook it up. I then found out I had to spend an additional $400 to reprogram the entire vehicle, add a control module, & mounting hardware. I worked for VW for years & loved the product. I have referred many friends and family to VW. That has now changed. I gave them a chance to help out with the extra cost and they flat out denied to help even in a small amount. This put a very sour taste in my mouth and I will never refer another person to them. Emich is a great dealership but go to their Chevy store not VW. Volkswagen is a greedy, cheating, company that nickel and dimes their clients for any little thing they can. Never again will buy their product & will do everything to advise others against it as well. I dont think it is crazy to expect a 7 pin wiring harness to actually work the one purpose it is designed to work.

I, Flying Officer Malay **, am a combatant member of Indian Air force. I am serving the country as a fighter pilot. On 29th May 2014 I was going to my squadron at Air Force Station Lohegaon on duty in my car Volkswagen polo (**) manufactured in Jan 2013 - insured under United India Insurance policy number **. While on my way to the place of duty, my car went off road and fell into a ditch due to brake failure (speed 35 KMPH). Resulting which I suffered serious injuries in my skull bone (fracture base of skull), nose (2 fractures) and back bone (fracture SV1 and slip disc L5-S1) and since then I am on bed rest and my future career and life is at stake. My car is in a total loss condition.This condition can be directly attributed to the manufacturing/servicing defect by Volkswagen and I hereby demand Volkswagen to give me a written explanation on why such incidence occurred and compensate for my losses in total. Failing to do so will be a direct indication of total disregard towards an officer of the armed forces and armed forces in such.

Having a look at the reviews, I feel a little bit better as the company is just terrible in general, I thought it was just my luck and I was dealing with wrong service managers but seems like everyone is having the SAME! issue. What a mistake I made trusting Volkswagen, my car has been with them over a week coming to two weeks to diagnose an issue which they did after a week. Repairs were then done, I was then advised it could actually be something else and now another cost is adding, then they said I might even need a new Engine, my oh my.My other frustration is that the service manager who I called after being told they will call when they didnt had no clue of the situation and advised she was handed the case a day ago when the complaint was sent few days ago via web chat. I REGRET using them. I could of taken my car to a local garage who will be cheaper and diagnose the actual issue without trying to rob your money, I WILL NEVER EVER USE YOU AGAIN NOR RECOMMEND YOU TO ANYONE! WORST EXPERIENCE I HAVE FACED!

2011 Jetta radio just quit working out of nowhere. Took it in to be told it would cost me nearly $1000. So basically I have no radio because its so expensive to fix. I called Volkswagen and was told Im out of luck. Never purchase a Volkswagen. If their radio cant even last 3 years what makes you think the car will.

Car door sustained damage when water was trapped in the door frame and froze. VW would repair the damage if car was 4 years old or newer as it would be within warranty parameters. They are aware that the structure was at fault as they have fixed cars within the parameters. Our complaint is that they never contacted us to inform us that this could be a problem or offered a way to fix the structure before the ice peeled back the door skin. Now they offer no compensation as it is outside the warranty parameters. How does a structure of design have a warranty?

I come from a family of people that buy and purchase VWs. So naturally I bought one. However, I have had issues with my 2009 VW GTI (purchased brand new) since the start. When I first purchased my VW, there was a fuel issue, and they replaced it. Then there was a filter that stunk like mold, they replaced it. Then there was a recall on part of my transmission, they replaced it. My car started hesitating on the freeway when I accelerated, right after the recall replacement. I should have known by this time that the car needed to be traded, but I was stupid. I thought its a VW, they are great cars and so much fun to drive! Everything at this point got even worse.My battery died, or so I thought. I took it to VW and they told me that I needed a new computer. Somehow, insurance covered this and I ONLY had to pay my $500 deductible. I informed them that my car kept hesitating on the freeway. They said to drive it a certain amount of miles and it should reset. I did, and it didnt reset. After a few weeks, I took it back to the dealership. They said I need a new valve that was several hundred dollars. I called VW of America and they offered to pay for half, since it was a defect. Several weeks went by and the car started doing the same thing again. I took it back to the dealership they said its a valve that needs to be replaced. They covered the cost of the valve because it was part of the original issue. I picked it up. The next day, the engine light went off again, and the car was still hesitating. After several days, I called the dealership. They told me it was bad gas and to refuel it and drive around. I did this. After several days, I again took the car back to the dealership. This time, they said it was another valve, and they replaced it. They also told me that if the engine code came on again that they would have to replace the turbo. So now they are telling me that I need a new turbo and have to pay $2200.00. Everything else they were willing to cover because it was part of the covered recall issue, but now that its $2200.00 I have to pay for it. I called VW of America to see if they could help. The woman said that they arent going to pay for it and that its not their responsibility. I said, Thats funny because you knew it was your responsibility up until it was $2200.00. She told me that is her final decision, there was no one above her and thats it. I now have a car that needs new turbo... I am beyond upset and will never buy or drive a VW again! I am trying to sell my piece of crap because I cant even look at it with getting pissed off. The woman by the way did offer me a $750 credit towards a new VW. I have to admit I was speechless. She was willing to give me $750 towards a new car, but not towards my problem that I called about???? Thats ridiculous.

2008 VW Passat 2.0T burns lots of oil.I purchased my 2008 VW Passat 2.0T on 5/2/11. I had oil change on 7/15/11 and was over 2 quarts low. I contacted my dealership since this car had less than 50,000 miles, why is its 100% synthetic oil breaking down like this since I obviously have a leak. The dealership said to check oil every 1000 and call back at next oil change; burnt/slipped around rings 2 quarts of oil. The dealership doesnt want to do oil consumption test because its within manufacturer acceptable limitations. Any oil consumption that requires I carry oil with me in my vehicle represents a real problem. This takes my $100 regular oil changes to $130. And nobody thinks this should be disclosed to the consumer prior to making a purchase decision? I did the research before I purchased and I didnt even dream of looking up this subject. I researched electrical malfunctions, engine life, performance, etc. This was never mentioned by the dealership, and now isnt their issue.

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

Volkswagen is not doing nothing about the problem and Google has a lot of the same complaints that are telling me that it into covered anymore. I have three other vehicles as of as a 1998 Trans Am and I have no problem with the headliner. So much for buying a second Volkswagen, not happening. Headliner is sagging with only 70,000 miles and only five years.

I leased 2 vehicles from Volkswagen and then was forced to buy one as the first two sales agents let me get $9000 “upside down” in equity without telling me. The last car on the lot was a demo and the only one they said I could have. It has had electronic problems since day 1. Windshield wipers turn on by themselves. Bluetooth and radio audio are sporadic at best. It’s a lemon that was left on the lot as a demo and they saw a way to dump it on a Customer who had been screwed on their lease agreement.

I had to trade in my Volkswagen Passat Diesel... They gave me a replacement Passat SE... I loved my Diesel but this Passat is just as good, not per mile but good.

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

I have a 2013 VW Jetta TDI which I love. Recently, back in July, the fuel pump went. I had my car towed to VW Service in a town near me to get the problem diagnosed (even though I knew what it was) and to get warranty work performed. This process took 30 days! My car was in the service department for a MONTH! This is unacceptable. They first had to order a fuel kit, then extract fuel, send the fuel to a 3rd party, wait to get the fuel back. Decide if it was covered by VW under powertrain warranty, then order the parts for the fuel pump. First of all, this car has less than 40,000 miles. I was so irritated. I wrote to the dealer & corporate and they both said this is the process so thats that. Thats insane! I dont care about my loaner car, I spent more in gasoline in a month than I normally would. What a joke. Thinking about trading this car in before more things go wrong and they have to keep it for another month.

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

I went in because my car stopped in the middle of the road 5 times on a Friday. Volkswagen provided me a car for the weekend and then told me on that Monday which was October 9th that there was a recall on the fuel pump and module and that is why my car is stopping in the middle of the road. I called Tom Bush Volkswagen in Jacksonville on that Friday when my car stopped because I was in the middle of traffic and almost got hit. I was in tears and that is why the guy got me a car to drive for the weekend. They want me to pay $850.00 for parts that is not my fault. I dont have money for that and just recovering from Hurricane Irma. I do not have it. I am not mad at Tom Bush they tried everything to get my car fixed for the recall. I am more than frustrated with the Volkswagen company because I was told I have to pay for the parts and they know it’s a recall and then they will reimburse me. I feel in danger to drive my car and have not driven my car since then because it stops more than three times in traffic. I feel like Volkswagen should fix my car because they know it’s a recall. This is not my fault so why am I catching rides to and from work because I cant drive my car. This rating really deserves a zero. Volkswagen does not care about my safety or my familys safety when I have to try and drive a car that stops because of their faulty equipment. Something needs to be done and fast. Its now a month and I have no car to drive.

A really good vehicle, just right for me. I especially like that maintenance is only once a year. One drawback is the limited cargo space. But it is easy to get in and out. I often transport elderly people to various activities. They often comment about this feature.

I have 2021 Atlas Cross Sport, I love the vehicle but the remotes are extremely frustrating. Fob will not work unless youre very close to the vehicle. I took it in to the VW dealer and the service rep said, Youre not the only one complaining about issue and unfortunately there is no no fix for this problem. Why can’t VW come up with a fix?

So I get a postcard in the mail for a recall in my ABS system in my car (2009 VW Jetta). I make an appt at VW in Clarksburg WV for 0900 on June 19th. After sitting for an hour and a half I check the status of my car. The service manager says it should only take 30 minutes for my car and I told him is already been waiting an hour and a half. He goes, checks on my car. States that they have to order a new ABS SYSTEM for my car which 9 out 10 times a car doesnt need it. But mine does. He then says they dont recommend me driving it until its fixed. So I ask if they are going to give me a temporary or loaner vehicle to which he says I cant. We dont have any. So I ask if they will provide a rental. He says VW doesnt do that.So what do I do? The manager says, If you want your car you have to sign a waiver and pushes my car keys into his pocket. So I was told I could have my car if I signed a waiver releasing them of liability if I get in an accident but they wont provide me with any type of vehicle to drive temporarily. So with great hesitation I sign and voice my opinion on how bad their service is and always has been but this was topping it. Told theyd call me when the replacement came in.11 days later, I just called them and asked why they havent called me about it. The manager again (how hes the service manager is beyond me bc he does a very poor job at retaining customers or helping them) says to me I havent called bc I havent had any available appts open to get you in! I said dont you think you should call me so that I can make an appt at least?!?!? After all I am driving around with a disabled ABS system!!!Without any regard to my well being or my kids who ride in my vehicle or others on the road, he says I guess I can get you in July 10th. You guess??? I am so appalled and so extremely angry at how incompetent and irresponsible this man is!! He lacks any concern for others and hes fat lazy **. Cannot and does not even attempt to help me in this situation. I highly suggest that VW replace him with someone who knows what theyre are doing. I will never, ever buy another vehicle from VW!!! They have done nothing but give me a run around from day 1.

I am so unhappy with the service and the cars Ive been driving. It is one problem after the other. My problem is you guys keep on fixing how many times must a new car be fixed. I changed my previous Polo for the new Polo because of the problems it gave me and the constant fixing. The new Polo is a bigger piece of rubbish with endless issues. Can you just take your car please. Im not interested in any more fixing. I had enough. This is what Ive been experiencing: wind sound problem, the brakes noise, the 2 seat belt campaigns, the handbrake campaign, an Issue with the handbrake, I had an issue with the tyre alert thing as well. It said that the left rear was low but the right rear had a puncture, And now to top it all off its raining in at the sun visor. I was soaking wet yesterday by the time I got home from work. Please understand I do not need these kind of problems from something I pay EVERY month. I bought the car from VW at Edenvale.

I leased a new Jetta on November 25th, 2014, from strong VW in Salt Lake City Utah, but the very next day realized I would not be able to financially afford it. I made a big mistake. SO I went back to take the car back the next day on the 26th (I know there would be some fees to pay). The gm basically told me that leasing from them is buying the car, and there is nothing he can do and I have to learn the hard way and take the car. He also stated that the money has already been issued out and they were already paid. Also that taking the car back would be like me working for a day and then telling me that I would not be paid. He kept stating that it wasnt like Walmart, and when I asked him about the early termination statement in the lease he asked for it, and said that he doesnt have one because everything is on the computer and so they dont have a copy of it. BS! Everyone I have shown the contract said that I should be able to return it. The GMs tone of voice was very degrading, I felt very bullied. Also my sister-in-law was there with me and can testify to this. Please help!

I was leaving to work today, 24 August 2019. To my surprise when I am going to rip off my car completely off. I will not start. I call immediately asking for help to road assistance from VW se. I was told that by text I would be informed at what time I would be in service. Ive never arrived, never arrived, solved by a neighbour. A car thats only 1 year old with 9800 miles.

2017 Alltrack. Had we known how dreadful our selling dealer and VWoA customer care related to a new vehicle purchase would be, we would have immediately turned around and never looked back. Upon delivery of our new Volkswagen, we found several issues that we addressed and were told that theres nothing we can do. VWoA is basically useless when customers have legitimate complaints, so much for VWoA s concerns about the customer purchase experience. Without going in to detail, lets just say our experience left a very unpleasant taste in our mouths. There was no delivery inspection record or documentation, the literature and accessories were unpackaged scattered around the cargo area, one of the remote keys was defective, the fluid levels were below minimum requirements, the Navigation SD Card was found under the front seat, but the dealers 4 metal logo was prominently affixed to the rear hatch with some type of super glue. This is our last Volkswagen purchase. We feel that all we are to the dealer is a number in their quota. Pathetic!

I gave a 2016 VW CC. Clock spring failed. Paid $187 for the diagnostic. They didn’t have the part. Have been waiting for days for courtesy of help regarding whether my car, which was not in the recall nor part of this extended warranty could be looked into as I’m not believing it’s a coincidence. Their final answer is no. They won’t pay. Ironically, as I was waiting the 10 days it took for the service appointment and I found out my car IS part of the Takata airbag. VW doesn’t have the part. Refuses to offer a loaner. When I kept asking the supervisor who finally had the courtesy of a call back from that I was able to take (they won’t t schedule calls and they wont allow you to hold, so ridiculous) anyway, when I asked if VW recommends I drive the car with the Takata airbag, as you may guess the automaton refused to answer. So VW us unwilling to say, Sure drive the car, they are unwilling to say don’t drive the car. When confronted with the fact that other carmakers (Ford for example) are offering loaners -- they note this is true and have no further comment. When asked if they even acknowledge that these other companies care more about their consumer -- you guessed it. They also don’t value your intelligence and continue to smugly we’ve you a ** sandwich and absolve themselves of any need to act with human decency. Anyway sorry for the ramble here is my question on clock spring: Can anyone confirm the maker on the clock spring? I have obtained the info for the one that prompted the recall, but because the extended warranty is voluntary (and a way to skirt a larger recall, but this issue is still under investigation by the NHTSA), they refuse to give me the manufacturer. The VINs involved are not sequential, so I asked for the volume of cars involved in the extended warranty, they refuse to tell me. The supervisor actually waxed on about how important it is for VW to protect its component manufacturers. Glad they have their priorities in place. Anyone who can help me with information which will bolster the case have both with the NHTSA, I would appreciate. Regarding the Takata I’ve taken my complaint to my local congressperson, because I have a huge issue with the weird, unprecedented say. The NHTSA rolled the Takata recall out despite having the information that millions of cars should have been recalled instead they held off on the recall seemingly at the behest of auto manufacturers who were overwhelmed with the volume of recalls. Perhaps the automakers should fund the NHTSA who is supposed to be a public servant entity to protect the safety of Americans who they are (supposed to be) beholden to — not the financial interest of automakers. I’m actually surprised more people aren’t outraged but possibly they don’t know that the NHTSA chose to hold this information back even though they knew all of these recalls would happen eventually. There are still cars out there now that haven’t been recalled that will be recalled and that the NHTSA is withholding the information and it’s ridiculous.

Our 2018 Atlas went in for 8 software updates around Thanksgiving, 2018. We still had a COLD heater, meaning blowing cold air like middle of the summer. Our Atlas December 5th with scheduled pickup of Dec 7th. We were given a loaner (a tiny Jetta, not 3 seat Atlas we are used to). But we thought, ok, we were told the fix would be done by Wednesday. Then, the next Wednesday, then more excuses. Let me tell you, after 2 months! We went to the dealer to get OUR payment after 1 month, to pay on our vehicle we DID not have. To find the entire inside dash and more completely torn out! The excuse was, it was always the wrong part, going to take another week. Finally, we opened a case with the regional so called manager, Chris. What did he and VW do for us? NOTHING. They delayed, and delayed and finally gave us (after calling and begging repeatedly), a drop dead date of February 1st, claiming their Lawyer process takes 10 working days, we still got a sorry, were very sorry, but it will be Monday or Tuesday before I can give you an answer. In the meantime, leading us to believe they were going to replace the vehicle at full cost, or more, and give us our two month payment back. GUESS WHAT! NOT!!! Chris and Volkswagen KEPT leading us on giving excuses as the dealer didnt send us the forms, blah blah BS. Chris, the so called regional manger and VW lead us on and kept delaying, until, guess what, they say, Come get your vehicle. Its fixed. Thats the response!!! No joke. It is Feb 8th!! We have been BURIED in snow. Our family has ridden in a NOT EVEN comparable vehicle for over 2 months. We have lost work time and more dealing with the issues, and, oh yeah, made two full payments on a vehicle we did not have. Did VW or the dealership compensate us for any of this??? NO NO NO. Come get your so called fixed LEMON vehicle. DO NOT EVER, EVER...I repeat, EVER buy VW...PERIOD. Im also forwarding this story on to DATELINE, and CBS for 60 minutes. This is more than a problem of VW in America, and hard working people. This has been just wrong.

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

In March 2016 I experienced my first issue with not being able to open my trunk, took it into a VW Dealership for service and found the root cause to be the trunk wire harness, lucky I had an extended warranty, my out of pocket expense was $300. Now, its January 2018 the same problem just happened again right after I spent $1300 for maintenance.My comment and concern is that I would not expect to have an ongoing issue with my trunk and backup lights not working because a trunk wire harness keeps breaking. In particularly because I dont use my trunk on a daily basis. Wondering if this is a design flaw? I love my 2011 VW CC, it performs well and so far hasnt given me any major problems (have had it for 3 years). Of course, I have to make an appointment and get it fixed. I wish there was something that could be done with the trunk harness to prevent it from breaking. If anyone has any ideas, I would appreciate it if you would share it.

I have a 2013 VW Hybrid which now needs it THIRD transmission. (1st 2 transmission @ 60+K) I contacted the Regional Manager, Jake ** who stated that all they “VW” can do for me is lower the price from 7100. to 6400. As per Jake ** his supervisor Sharon ** stands behind that decision. VW put a BAD product on the market and refuse to be an Honorable Co. and take responsibility for fixing the transmission. The CEO Hinrich J. Woebcken needs to be made aware that this is unethical. VW was a huge disappointment, totally ruined by perception of the company and the product.

I returned my leased Volkswagen early to lease another Volkswagen. Old Lease: 36 months for 36,000 miles. At the time of return: 24 months - 34,000 miles - Payments were made for 36 months (fully paid off). 24 months by me and the 12 months by the dealer (technically me since I’m paying extra than I have to on the new lease). I am getting screwed by both the dealer and VW credit. VW credit is charging me for loss on sale - $1600. Selling and storage fees - $600.Ok, so I returned the car early - I get that. But all the payments were made. Car was under the allowed mileage. I leased ANOTHER VW from you. You want to charge me for storage fees? Fine. Fair enough since the car is returned early. But you are making me pay for the loss on sale as if this was a typical early termination??? I leased another VW that cost even more than the one I had!!!! I still have two VW Passats under lease. Love the cars. But will NEVER EVER buy one again. Never in my life. And its too bad because I’m 26 and I wouldve leased their cars for rest of my life.

For the first 3 years under warranty, my car had no problem at all. I bought my car in 2012 and its been 5 years now with 40,000 miles. The car is still smooth and its perfect. Nothing is leaking underneath the car. When I went today for my 40,000 service maintenance, they said theres a problem with my motor. Like the oil is leaking. I laughed inside and told myself, What the **? Hahaha.I remembered my friend who was a sale person in Volkswagen told me that, After your warranty dont go to Volkswagen. Theyre going to rip you off. I should of listened. But I told myself, Lets see. I asked the guy, Why is it leaking? The car is new... Its only 5 years. So is this mean Volkswagen is not GOOD at all? I mean, our Mazda, Honda are more than 10 years, and nothing ever leaked. The only repaired we had was the tires changed. I just think this is BS. The guy told me, not to wait longer because it will cost me more. The motor for motion is leaking and it will cost me $600. WTF?

We returned our leased Volkswagen early as encouraged by their website saying you could return up to 90 days early on lease. The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.We also paid a drop off charge as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY cant require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.

I have had the worst customer service experience with VW. I bought a brand new 2013 Passat in March 2013. Since the first day I have had an issue with my car pulling heavily to the right. My car has been in for service 10 times over the last 3 years to try and resolve the issue. VW has done sub-frame shifts, replaced the control arm and tried numerous things but cannot fix it. They are refusing to help me resolve this issue. They do not truly stand for a Great Driving Experience - they really have zero interest in helping.

My car had so many electrical problems from the very 1st day I got it. The dealer refused to take it back unless I take a $15000 hit! After repair try #11 VW Care wouldnt return my calls. I had to actually contact the head office. After they had my car for 2 months (which in fact was repair attempt #12) they returned the car to me with the very same problems. I returned the car to the dealer and started a claim with the court system.

I purchased a 2009 Volkswagen Tiguan from Power Jeep in Phoenix, AZ approximately 2011 with 30th miles. There has been a known issue and class action lawsuit pending since 2007 for my same issue. No prior issues with my car. Regular mainty. Less than 80k miles. Now I have a car not running. 6800 for repairs. And warranty is out. Volkswagen is not taking any responsibility.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and have spent 1000s of dollars in repair.But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW.This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundreds 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty.This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it before an innocent family dies!!! Help!!!! In the meantime I will tell my story in the social media to people in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can!! etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! Other people with the same problem have had the problem reoccurring after being fixed. VW has lost a loyal customer forever!!

I am glad to be a proud owner of a brand new Golf recently. However my new car was recalled recently for an oil leak for camshaft oil seal. It took the agent 3 days to repair it and the service feedback was bad. I am greatly disappointed.

I have had to replace my engine twice in the last 10 months. My 2012 VW CC with 89k miles has cost $11,000 in repairs in the last 10 months with nothing covered by warranty. I understand that mistakes happen in business, but the way you judge a company is how they respond to a mistake. Needless to say I can never recommend buying a VW to anyone.

Transmission jerks and could cause major accident. Engine stalls. Dealer says all OK but car is not OK. Transmission dangerous. Will never buy another. This 1.8T Wagon from Germany is my third VW.

I called VW Roadside Assistance to tow my car that had 4 slashed tires. They said they were almost to my place and after waiting an hour they said they were stuck in traffic. So they sent another one that would be here in a few minutes. After another hour and a half, they said they would send another one. This one came an hour later, but they sent the WRONG typed! I told them many times I needed a flatbed because I had 4 slashed tires!!! Dont ever use VW Roadside Assistance. They are doing false advertising when they sell cars and say you will get free convenient roadside assistance in their package. They finally sent another one out, and after waiting all day, they finally got my car to VW but after hours!!! They SUCK!!! Dont ever use Volkswagens Roadside Assistance!

I bought this Wolfsburg edition with 50k on it as a CPO. It now has 69k on it and its been back and forth to the dealer for repairs twice. Car just dies when running. Theyve replaced all 4 valves, now the car wont turn over and I was told it needs an engine replacement. I would love to back out of this vehicle and warranty. Is this feasible? Ive owned it for 10 months. Please advise.

I recently experienced something with Volkswagen Corporate that I have never encountered with any other normal company. Because of Volkswagen, I am unable to buy my home. They preach about using their website to make payments or do all transactions online because its the quickest and easiest way, yet the online profile is the last source that gets updated by their internal department so that is the least reliable source. I always made my payments through their website, vwcredit.com. I always received confirmations from the website stating payment has been received. In April 2014, I decided to upgrade my car with Volkswagen so I leased a new Tiguan. In May, I signed on to my account and made a payment and received a confirmation. 10 days later, I received a statement from Volkswagen saying payment has been made, Thank You. Several days after that, Volkswagen started calling stating they have not received a payment. They tried calling twice. By the third phone call I received, they have already reported me to the credit bureau. 10 days before my house closing, my loan officer called and stated that because of Volkswagen, my credit score dropped 100 points! This made me ineligible to get approved for a house loan.Frustrated, as anyone would be, I called Volkswagen. Of course, they made this out to be my mistake. They are not responsible for the payment confirmations that are sent out and they have very strict rules about reporting to the credit companies. According to them, they were unable to reach my bank to receive a payment and even though I received a confirmation from them, its not a guaranteed payment. My payment, according to them, was 35 days late, even though they sent statements stating I have paid! They refused to call the credit bureau and explain the situation. I checked my account information online and there was nothing on there about late payments. They even posted the statement they mailed to my house saying May payments has been received. So because I relied on their online communication, I was burned by this company. Their communication is very unclear and frustrating as are their employees. I will never do business with this company again! The cars are great, but their internal way of running the business is very unorganized. This company cannot be trusted!

Customer Care at Volkswagen is an oxymoron. We bought 2 new Jettas TDIs in 2011. We bought a new Passat in 2012. I called customer care today 3/20/2015 about a problem. They never looked up our record of being an excellent customer, never bothered to look up our vin numbers to realize how much money we spent buying their cars, never asked our names. ** (the rep at customer care) did however say, apologize for that. So as we go out this weekend to look at cars to purchase do you think we will drop by a VW dealer?

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

The Customer service at this location is the worst Ive ever experience at any dealership. Ive own the car I purchased from them for 7 years now and every time I take it in for servicing I have to wait hours before they complete the simplest thing, i.e. oil change, state inspection. I will never purchase another vehicle from this place or any Volkswagen dealerships based on the service Ive have received.

I own two VW vehicles, one is a VW Eurovan that recently have to replace 4 tires because they were splitting. According to my local VW dealer Dick ** they dont deal with tires. After I complain, they agree to check with their tire supplier and agree that the tires have some splitting due to some defects. Two weeks later I still waiting for the service manager to give me a resolution to this problem. After I contact him by email he respond, That is very typical waiting process. They forgot that when I purchase the tires at the dealer I paid in FULL. So far my tires went to the supplier on May 20th 2016, no answer yet.My next one is about my VW Jetta Wolfsburg Radio. Yesterday my radio stop working, no sound or power. I went online to check if there is a solution to this problem like a bad fuse and to my surprise I found out that this problem with the radio is very normal. Today I call VW of America and they say that unfortunately my car warranty expired and I have to fix this radio out of pocket. I exposing that to a VW customer that is been buying cars for more than 14 years is a shame to hear such a poor customer services. I was just thinking about buying a new VW Touareg. After this experience with VW of America and my local VW dealer I will change car brand after all competition is there to pick a better experience and representation.

TDI Settlement - The initial process of having VW review my documents took much longer than the stated/required time and I anticipated a delay due to the volume. I received my final offer letter 12/28/2016 and before I could send them back my car was totaled on 12/30/2016. I have since called the 1-844-98-CLAIM number listed on the VW claim site 4 times. I have gotten a different answer every time on how to switch the claim to restitution only. I was advised that I do qualify for restitution and I hope that is true. Ive been advised to fill out the 24-page paper claim and send it in. I was then told that my login would be restarted and I would then file for restitution only. To restart the website would take 3 days. Its been a week and nothing has changed on the website. Ive asked for a supervisor to call me which would take 24-72 business hours and Im beyond that and no call.I called back today and was advised a new option to start a new claim on the website with a different email address. I again asked for a supervisor to call, however I have NO faith that it will ever happen. Im not about to fill out a 24-page paper claim form or create a new email address just to start the claim process all over again online. VW has all my ownership information and it has been verified. I can understand submitting proof that the car was in an accident and rendered a total loss. I have no problem submitting additional required documentation, but to start all over after months of waiting is ridiculous to ask their customers.

All CC models are affected by this tire/alignment issue. Dealers and VW are not forthcoming about the actual problem. There is nothing wrong with the continental tires the vehicle comes with, they are wonderful tires and do not have any record of defects or recalls. The issue is the CC chassis. It is a front heavy car built on a completely different and unique chassis than the regular Passat. They obviously had issues getting the car to track correctly through corners using a standard stance and camber. So they widened the suspension stance and added negative camber in the front to achieve better grip with the heavy front end. (Even with the factory set up you can feel the front end wanting to float off in the opposite direction of the corner at higher speeds.) They did not make the camber adjustable in the front, only the rear is adjustable. This means that you can put any brand tires on, rotate and align as often as you want and you will still ruin your tires every 10,000 miles. So add another $1,000.00 per year for cost of ownership of this car. I am absolutely appalled that VW has made this their dirty little secret and just assume that their customers wont figure this out. Shame on you, VW.

The engine in the 2013 VW GTI we leased burned up at 25,000 miles. Nine days before this happened, the dealership where we leased it from refused to honor the service agreement and misled us as to whether or not it was due for service. As a result at the BBB arbitration between us and the manufacturer, we were held responsible for 1/2 of the cost of replacing the engine on a 2013 vehicle with only 25,000 miles on it. We have had to sue the dealership for the balance we had to pay due to the breach of the service contract. As a result, we have been paying $260/mo five months, the court date is not for another 3 months and we STILL dont have the car back. VW sucks, the warranty sucks, and the service contract sucks. The Customer Care guy (Douglas **) was nice enough though -- Im sure hes just following orders -- not his fault VW corporation cheats its customers on the warranty and the service contract (while still taking our lease payments at $260/mo).

In addition to feeling robbed every time we took the car in for service, we have now been waiting since early last November for our settlement from the diesel gate thing. We were initially told that Volkswagen had 20 business days to review our paperwork. That took 3 months. Then we were told once we received our final offer it would only take a couple of days to get an appointment to do the buyback thing. The earliest appointment we can get is the end of March. Meanwhile, we get penalized for the mileage we put on the car (my wife is in sales so its considerably more than the 12,500 per year limit). I have many other complaints about the car, the company, and the dealership, but they echo so many other reviews here I wont bother. Before you purchase a Volkswagen please consider how ethically bankrupt the company is and ask yourself if you really want to do business with them.

I buy a Volkswagen vanto car and Renault duster same time and in first 1000 km I got problem in vento car staring rack. After 27000 km the problem created in vanto clutch plate pressure plate. I ask them how this happen since I took same time duster also and vanto - the duster I drive 65000 km but no problem. And vento give me very bad experience - I ask them how is it possible they give me answer quality is not same. That means Volkswagen is cheating and Renault is giving best quality. Now they are not giving me warranty - first they told me 3 years warranty but now they created 50000 bill. Now you people tell me what to do. My car is in workshop. Only now I think I have to take help from court first.

I have a 2007 VW Jetta with 200,000 km. It has corrosion, to the point of holes in the metal, on all 4 wheel fenders, the rocker panel, and on the bottom of the drivers side door. When shopping for a vehicle I bought this car new and choose it over the Honda Civic. My fiances cousin currently has a 2004 Honda Civic with 300,000 km and absolutely no corrosion.VW Canada is not honoring the Corrosion Warranty because I cannot prove the corrosion was caused internally. They are claiming it is due to external factors, which is impossible to prove considering the location of the corrosion. When I called to request the claim be reassessed they refused to do so and VW Customer Care refused to let me speak with anyone that had the power to make the decision to have the corrosion claim reassessed.I definitely will not purchase another VW based on this experience and I would recommend to everyone I know as well that they consider other brands instead. Had VW honored the warranty I would feel differently, but they used an excuse to not honor it and apparently there is no way for me to speak to anyone involved in the decision. The VW Customer Care department is the only group you can speak to and they claim they have no power with these decisions and they are all final. Please note as well that this vehicle was bought and used in Alberta which is a very dry province where vehicle dont normally rust let alone corrode.

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

The fit and finish on my VW is on another level compared to domestics in the segment. The car has held up quite nicely. Service at the dealership is a bit pricey so Ive found a good independent mechanic. Overall my Eos delivers a great experience on summer days and feels comfortable enough for long haul road trips up and down the I-5.

Purchased as certified preowned in 2015, after the first year of ownership multiple, MAJOR repairs have been completed. The ignition lock broke and would not allow me to turn my vehicle on or off at random times. The headlights had to be replaced three times in one year. For some reason the dealer could not explain, yet miraculously fixed. At the end of 2018 North Park Volkswagen had my vehicle for a month to diagnose problems they could not find the first time around. Turned out to be the timing chain and tension pulley (which never failed on a different car I owned that was 20 yrs old). Coincidentally, the battery died at the same time and I was made to pay for it. Add that the fuel pump failed (again, at the same time) and when they returned my car to me, was leaking gasoline in puddles. Just about the only thing left to fail is the transmission! Thank goodness for the extended warranty! I was very disappointed with the quality of the car, overall, and with the lack of concern and poor service. The dealer and service department used to impress me, but the more problems the car THEY sold me had, the less responsibility they took and poorer their customer service became. Even VW of Americas corporate office failed to follow up with me until almost a month later.

I like my diesel Volkswagen Jetta but the biggest problem I have with it is it shakes like crazy when stopping at lights or any other time I stop especially in the summer. Volkswagen has no answer for this and doesnt seem to care. Spent lots of money trying to fix something unfixable. Also radiator fluid sometimes leaks. No reason why. Volkswagen should have done a recall. It seems lots of people have the same problem with this car. I am not happy with the Volkswagen people. Very disappointed as German engineering is usually excellent.

Sometime in March, 2019 I decided to bring my car in for evaluation - there was some strange rattling noise coming from the front left area around the wheel. I called the numbers listed on Island VW website and I couldnt get a hold of anyone because the line would either ring and then disconnect or go to straight to a busy line. I tried the chat on their website, but no one responded because I am guessing I was doing this at 830am. Then I called the sales number a few times and by some chance someone answered in sales and that person was the one who scheduled my appt, not the service dept. I brought my car in, I left it over the weekend for inspection, and on Sat I was called (Jimmy) and told the left axel (?) was worn off and that it needed to be replaced.I picked up my car a few days later and the next day I heard the same noise. I thought I was imagining things so I waited until my partner drove the car and said that the issue is indeed still there. I drove for another three days just to make sure we are not going to call and complain for no reason. Once established that the issue is there, I called the dealership. Same problem again. The line rings and disconnects. OR it goes to a busy signal right away. I waited another day or so and attempted again. Same issue again. I tried the chat and demanded that someone calls me. Jimmy called and I explained my problem. I said I would like to bring my car in again because the issue hasnt been resolved.I asked that they provide me with a loaner this time as my work demands me to travel from one clinic in the morning to another in the middle of the day. He said they didnt have any loaners. Then I asked them to cover for a rental that I would rent in order to get to work. He said that wouldnt work either. So I had to accommodate my schedule, wait until a weekend that I dont work to bring the car in. He agreed. At this point, while speaking with him, the phone disconnected twice!! So when he told me, Call us next week when you know when youll be able to bring the car I explained that calling their dealership is close to impossible, as evidenced by the dropped calls.He gave me his cell phone number and said to contact him there. And I did. Left a vm, waited several days and when no one called me, I decided to call Volkswagen America Customer Service, on 4/30 or 5/1. I spoke with a lady Renee who tried contacting the dealer herself. She ran into the same issue, the lines werent working. So she said she would continue to call and get back to me. On 5/1 she left a vm on my cellphone, stating that she was still not able to get a hold of them but that she would be able to schedule me an appt on the website. However, at this point I had missed the weekend I was off and I needed them to provide me with a car to get to work. She said she wouldnt be able to do that online.The next day, she called me and said her manager was able to get a hold of someone in the dealership who explained that they dont have loaner cars at that time and when one becomes available they would call me. Guess what? That call never came. At this point, I decided to call my bank and file a dispute. I have three VW at home and I will never, EVER, buy another one. I am selling them all and will be buying something else. Which is a bummer because I never had an issue with any of my cars. I bought them in Seattle, Carter VW, had the best experience with them. Everyone else related to VW was a disastrous experience.

I have a 2017 Touareg and the power steering went out almost two weeks ago (30k miles). I took it to the dealer immediately and they seemed to have issues figuring out how to fix it. They told me they were working with VW corporate to resolve it. After two days of nothing happening, I reached out to corp VW myself and got assigned to Colin **. His scripted emails were fluff and he wouldnt return my calls. The local dealer is telling me they cant figure it out and corp is telling me to take it 100 miles to another dealer to have it looked at. They love you when they are trying to sell you a car but they show no interest in providing good warranty service. If I could turn back the clock, I would not buy a VW.. Too many problems, a corporate CARELESS team that is checked out.

Serious emissions related recall, and a number of indicator lights related to the diesel system blinking (check engine, glow plug, particulate filter). According TO online VW information, these indicators direct owner to service immediately, its dangerous to drive the car. Scheduled an appointment 12 Nov 18. When they appeared and couldnt get a service date before 4 Dec 18! Get call today (20 Nov 18) that Freedom VW, Morgantown, WV, has been bought and will not honor service scheduled after change of ownership date, 30 Nov 18. GO TO THE END OF THE LINE! Call back 1 Dec and reschedule. THIS IS POOR CUSTOMER SERVICE BY VOLKSWAGEN!

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

I bought my wife her second Golf. It was a brand new 2010 model made in Mexico. Her first Golf was made in Germany but it did have some problems with the A/C compressor clutch at 10K miles, instrument cluster light flickers, inoperable stereo and consistent brake issues. Now onto the Mexican made Golf nightmare. During the first 6K miles my wife has been stranded three times. Transmissions electrical and mechanical component failure. A/C compressor failure at 7K miles, window regulator driver side at 9K miles, another one on passenger side at 11K miles, rear windows completely inoperable at 14K miles, rear defroster inoperable, driver door failed to unlock, exterior window rubber seals distorted resulting in leaks, stereo digital display failure, and of course, numerous engine light ups. The craftsmanship was horrible. Loose, shakes, rattles and mysterious noises. Service techs blame VWs Mexico plant for being in production start-up mode. Thats an unacceptable excuse. I dont recall Honda, Toyota or Nissan selling junk because of production transfer. Regardless of all the cheap and stupid excuses VW created, the Golf is long gone; thanks to a lease we broke early. I feel terribly bad for the next owner. Based on numerous reviews and data from reliable agencies, VW seems to continue in producing hit-or-miss cars. Two Golfs were enough to deter my wife in ever touching another VW product. Too bad for her because she loved Golfs. She has since bought a new Rav4, against my recommendation, and loves it. She has put 45,000 miles with absolutely NO ISSUES. Not a single problem.

Purchased a used 2010 Volkswagen cc about a year ago with 70,000 miles. Clean carfax, no accidents. I did have the understanding Volkswagens are expensive to have worked on, but also thought they are supposed to be well built and reliable. The car has been a nightmare from day 1. Just the last 2 months alone the has been in and out of the dealership 5 times. The intake manifold, all the fuel injectors, the fuel pump, fuel pump control module, carbon build up... on and on and just as horrible as the car is the dealership. Ship is just as bad (maybe worse). Volkswagen doesnt stand by their product. They know about all the problems people have with them and they dont care.Just with the fuel system alone I truly dont believe all those parts I mentioned above failed. I think the techs just kept throwing parts at it until it ran at my expense of course. I could keep going and going... Long story short do yourself a favor and buy another brand. I hope the emissions scandal puts them out of business. Every time I drive the car I now wonder am I going to arrive at my destination? Totally disgusted!!!

At 62k miles, my VWs coil pack ignition just failed, which is costing me about over $600. I cant believe my VW make and model wasnt part of the recall. I would appreciate VW of America to reimburse me for my disbursement because this is not fair and no other makers of cars run through such headache of mechanical failures. My car stopped in the middle of the roads and would not budged, where I could easily get killed. I also maintained all the regular maintenance required by VW. Now I have to lose a day of paid work and over $600 in repairs due to VW faulty parts.

There are many reviews about the 2008 Volkswagen Touareg smelling like gas due to a faulty part from their manufacturers. Volkswagen is aware of this fire hazard but refuse to repair if your vehicle does not fall into a certain VIN number category. Fire Hazard!

VW CC owner - VW customer care is by far the worst customer service I have ever received. I have 3 recalls on my car. The horn and steering controls don’t work because of the clock spring recall. The dealer only fixes the air bar but not the rest. So after the “work” was done my horn still doesn’t work and VW somehow doesn’t see how not being able to honk a horn in traffic is a safety issue especially if someone is about to hit me. I was also told that I would get a refund for a tow I had due to the fuel pump module recall. VW doesn’t offer refunds on that unless my mileage qualifies me. So 100$ gone due to their ** ups. I am selling the car after driving it for just one week after I bought it, or course I have to fix the transmission first. I will never buy a VW again.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

Leased a Golf... Had a couple repairs made at a shop and looked like new. Car had a broken bearing near turn in which would have cost $800! Turned the car in early then got the shocking fees! They claimed my cosmetic repairs were subpar and billed me to re-fix the repairs! Dealership never told me to get an inspection to make sure things were right, just bring the car back and we send it out and you will get a bill... Customer service did nothing to help... Never again! Paid a fortune for the lease of this ** car and they are gouging me for an exorbitant amount!

The axel on our 2018 7 passenger Volkswagen Atlas broke 19 days after driving it off of the lot. Took the car back to the dealer and they deemed the Atlas unsafe to drive. This is extremely alarming considering had we been on the road with our 3 small children, this situation could have been very bad. The service department at Stone Mountain Volkswagen was very understanding and set an expectation of 2-3 weeks to repair. They put us in a loaner vehicle a Volkswagen CC. Which was all they had at the time. We could barely fit into the car and the car had no trunk space. The whole reason for wanting the Atlas was for the space and we thought it was a safe vehicle for our family. We dealt with the length of time it would take to fix because we actually thought our car was getting repaired.At exactly 3 weeks after taking the vehicle back my husband and I called to find out what was going on as we heard nothing in regards to the Atlas being repaired. We were told at that time that the dealership was still looking to get the part. At that time they said that it would be another 3-4 weeks. Which at this point we were pretty frustrated and disappointed. We are paying for a vehicle that we cannot even drive, and the dealer has had it longer than we have. We also found out, at the 30 day mark, from the dealership that the company that makes the part had no ETA on when the part would be ready. At this point we were upset. Felt like Volkswagen did not care about a client who is paying for a SUV while driving a car that can barely fit your family. Also upset because during this time nobody proactively reached out to inform us of the situation.We also called Volkswagen Customer Care several times in regards to this and got the same answer, Im sorry but no resolution until one rep named Ryan (thanks Ryan) decided to escalate it to a Region Manager. The manager made calls to my husband while he was at work, when he was able to call back the manager did not answer. He left voicemails for her to call back. She never did. She then called to notify us that the case would be transferred to Retention Resolution Team. We havent heard from them yet. We also called Volkswagen Group of America Corporate Department and we were transferred to the TDI Escalation Department, in which we had to leave another message.After the 30 days passed we overnighted the Vehicle Repurchase or Replacement Request to an address that we received from another Volkswagen Customer Care representative to have the car replaced, which is within our right under Georgia Lemon Laws. Yesterday the Dealership called and said the part would be ready next week. They called back today and said the vehicle was fixed and that we should come get it. This is very suspicious as we do not want a rush job because we do not want to be right back in this situation and if it was this easy of a fix then why was it not done in a reasonable timeframe. It is also suspicious that now something is being done because it seems like they do not want to give us a complete new car, which to my understanding is required by law. This has been a very unpleasant experience, and we never had this problem with our Volkswagen Jetta.

We purchased the new 2021 Tiguan comfortline in September and just after a month or so the infotainment screen would not turn on instantly. The issue has not been resolved after making three visits to the service dealer. We also contacted the VW Canada customer care but they were of no help and simply suggested that we visit the service dealer, though issue was to do with manufacturing. Our car is still with service dealer and they dont know what is the problem. Sent another email to VW Canada customer care rep but havent received a response yet. Really frustrating and disappointing experience buying VW.

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

I drive a GTI and have had the intake manifold fail three times in a row. Despite servicing the car according to plan, using official Volkswagen parts and mechanics, the customer care refuses to assist with a part that is obviously flawed. I have had to replace this intake manifold, a part that costs more than $1000, repeatedly, and have had no solution offered, and no offer to repair that vehicle. This part has failed after 20,000 miles each time. Obviously an issue with the engine and substandard parts used, still no help from customer service. I will not buy Volkswagen again and certainly not recommend them to others.

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

I received letter from Volkswagen saying my new GTI needed a radio update. I took the letter and car to my local Volkswagen dealership. First day I waiting 4 hours and they said to bring it back tomorrow; that the update to the sd card was only loaded to 44 percent. I brought it back the next day and waited again 4 more hours. Now the dealership is saying they need to keep the car because the sd card is not communicating with the car. They also said they called Volkswagen and they said they couldnt help. What a joke. I should have stayed away from Volkswagen. The radio quits working every couple hours. Dont waste your money in a manufacturer that wont help.

I had a MAP sensor replaced after the engine light came on. It came back on again after a month. Today driving and less than a 1/2 mile from home a warning came on and read low oil pressure engine off, but it never did go off. I pulled up a few recalls Friday before I left work, one being the MAP sensor and creaking of the suspension (I heard it a few times but thought maybe it was just cold) and worn, cracked CV boots. I contacted the dealer and currently waiting for a appointment to address the recalls. You can find most recalls on the Chiltons Library.

Local dealer did a diagnosis of an 06 GTI with broken cam chain, claimed warranty extension doesnt apply with a part on the warranty on the parts list. Contacted VWOA and after talking to a case worker, found the dealer never checked one of the things listed on the warranty I asked them to check. Gross incompetence at the least, already filed a complaint via NHTSA, may do so with state attorney general. These failing engine parts will result in death eventually and several people have already had close calls. The parts in question arent listed as serviceable parts, so since Im not a psychic I dont know to check them. Will probably not buy another VW unless my car is magically fixed and not at my cost.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

My 1st car was a mark 1 Golf, purchased November of 1984. In 7 years, I racked up 300,000 km and it served me very well. Since then, I have owned a Golf TDI, 2 Eurovans, Passatt TDI wagon, a V6 Touareg, a Jetta TDI wagon, 2 Beetles, a Golf R & a Tiguan in addition to an Audi A4 & Q5. Sure there was maintenance required, a few repairs and issues that required warranty claims, some that were not covered, but the value of ownership outweighed the costs.By enlarge, my VWs have been reliable, practical and most of all fun to drive and own. I appreciate the thoughtful design and top quality engineering that goes into all VW products. They are worth every penny of their asking price!

Altogether infuriating experience. Because I live more than an hours drive away, I made a morning appointment to take my Passat in and find out why it was leaking coolant. I expected to be able to take it home that afternoon at the very latest. I showed up a few minutes before my 11:00am appointment, and was immediately told my car could not even be looked at until 2:30pm. And that they would call me when they had news. Seriously? Why do they set appointments at all if it is meaningless? Fortunately, my husband was also in town with his car, so he picked me up and we ran a few errands. By around 4:30, I still had not heard a word from VW, so I called the service department. THEN I was told that they still had not figured it out.... probably it still had not even been looked at. So we went back up the road to home, an hour and 20 minutes north.Late the next afternoon they finally called to tell me that my car needed a new heater core that would cost almost $1,700. That, in addition to the nearly $150 they charge just to diagnose the problem. I told them Id pick it up the following day, which I did. Another trip into Springfield, more miles on my husbands car and 2 1/2 hours out of an already busy day, just to go get it. So I wrote them out an invoice of my own, charging for the extra cost on my end as a result of them not honoring my appointment time. Im sure they laughed at that... and of course they did not discount my diagnostic bill to compensate, not one penny. In the meantime, I was in touch with a local trusted mechanic that I should have gone to in the first place, who said he could install a new heater core for about $750, less than half what the VW quote was. I wont be giving Napleton VW of Springfield any more of my business, and advise anyone else to steer clear as well.

Receiving my final invoice from VW credit for 4,888. This was a lease return that I thought was factored into the deal. Guess what, it was not. I am writing this as I just received my final invoice coming off a lease. Well guess what, I owe 4,888 dollars. This was back from May of 2018. At the time I gave Lakeland VW 5 stars. Matter of fact went and purchased 2 more VW as I was so happy. Well stupid me I should have asked more questions before signing any paperwork. Of course they took my trade/lease and gave me 1,000 dollars to make up for the remaining 6 lease payments. At the time this seemed weird but they told me not to worry about it, You will get your final invoice showing the remaining lease payments, take the money we send you and pay your final invoice from VW credit. What they didnt tell me is that you will also have to pay for high mileage, dents, dings and any excessive wear and tear. Well this just cost me an additional 3,888 dollars. Stupid me (because I have never leased). All they did was take and send it back to VW credit. I thought this was being treated as a normal trade in and any excessive wear and tear was factored into the deal. NOPE just the opposite. One would think they would have fully disclosed this prior to me signing the deal. Had I would have known I would have just kept the car until the lease ran out and just purchased it out right, which I had planned to do anyways. I have spoke to VW Corp and VW credit and of course there is nothing that can do, this lies with the dealership. I am warning you, if your coming off a lease be very careful and ask 1,000 of questions before signing your name. 7 months later you will get the same invoice as I did. Cost me an additional 3,888 bucks. Stupid me, go somewhere else that will have full disclosure since this is not your day job and youre trusting others with your money or at least trusting others to fully disclose your huge purchase. I would like the dealership to honor paying the additional 3,600 dollars that should have been factored into the deal.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

Volkswagen Credit OVERCHARGED me, its employees LIED to me and now wont remove a wrongly-made derogatory mark on my credit report despite earlier promises that it would. I have a lease through Volkswagen Credit, which was until recently on automatic payment. A few months ago I noticed Volkswagen charged nearly $150 more than my typical payment. Volkswagen never communicated it would charge this additional amount, so this was a complete surprise.I contacted VW credit and did not hear back for several days. So, I disputed the portion that was above and beyond my usual payment with my bank. I again contacted VW in writing and did not hear back. My bank confirmed with me that they tried multiple times to contact VW credit to work things out, which is typical for a dispute case, but were unable to get a hold of anyone and eventually the dispute was authorized by default.The next month I receive a bill stating I was past due in the amount of the typical payment plus the mystery charge. VW credit had still not contacted me about this transaction despite repeated followup. Finally I get someone on the phone who explained what the extra charge was for (a tax on leased vehicles specific to my city, which gets passed on to the consumer once per year; she couldnt tell me why I hadnt received this extra charge in the 2 previous years of leasing the vehicle).I tell her I will go ahead and pay the past due lease amount, since I did not dispute the charge to begin with, and I will read the law regarding taxation on leased vehicles (This is not typical in my state but unbeknownst to me at the time a handful of cities tax leased cars). During this conversation the representative assured me that since I paid the past due amount it would not show up on my credit report, and I have until the lease ends to pay the additional charge for the tax.After researching the surprise tax charge, I pay it within 30 days of the conversation and several months before the lease is set to end. A couple of months pass and I find out that despite paying the past due amount and the additional surprise charge, there is a derogatory mark on my credit report. I send a message to VW credit explaining the situation and letting them know that I was told very specifically that my credit would not be damaged by what happened. They reply, in so many words, that they do not plan to revoke the derogatory mark and they dont care what their employee said. First the diesel scandal and now a confirmation that Volkswagen doesnt care about their customers or doing what they say theyll do. Stay away from this company.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

They have covered many repairs and updates on my Jetta. Whether tail lights, oil changes, tires and headlights. The dealership we use is Campbell Nelson Volkswagen and they are pleasant and courteous. They keep us informed of any mechanical issues that need addressing.

VW Touareg in for a continuing seatbelt issue. EJ at #1 Cochran suggested I contact VW of America over this issue. He said to call them. Ashlee ** was my representative and connecting with her was a constant issue to start. She never answered her phone. It was always phone tag until we connected. She called several times to tell me she was waiting to talk with the service manager at #1 Conchran and the district manager. They both said there were no issues with the seatbelt so I have to pay ~$600. I asked what kind of warranty would come with this, 12 months. The last time the seatbelt broke was on 2012, so 12 months means nothing.I asked what is causing this... neither Ashlee or #1 Cochran could give me an answer. But Ashlee did tell me I needed to go back to my dealership to learn how to properly lower and raise the back seat. Really! That is their answer. No financial help at all but they will tell me how to use a car I have driven since 2011. Ridiculous and since we know how honest VW has been, I have no confidence in this company.

I introduce myself to you as a long-time and loyal VW customer. I have owned seven VWs in my life. Currently, I own a 2017 Touareg and a 2016 Jetta (son). Obviously, I enjoy the VW brand. It goes without saying that the events surrounding the TDI matter have been disappointing to me as such a loyal customer. Having said that, I accepted your apologies on behalf of VW and the terms of the TDI settlement as they related to my 2014 Passat TDI. Not only did I agree to the settlement terms as outlined by the US Courts, I went on to purchase the 2017 Touareg after turning in my Passat in late November.To be brief, the settlement process has been an unmitigated disaster by all accounts. I entered into a signed agreement with Volkswagen on or around December 22, 2016. I was told my funds and the funds promised via the settlement agreement owed to Fidelity Bank would be distributed within three business days. Indeed, I received my portion of the settlement funds timely. Unfortunately, as of todays date, some 60 plus days later, the bank has yet to receive their funds. Although, the representatives from Fidelity Bank have done what they can to assist me, in order to keep from being sent to collections and adversely impacting my 820 credit rating, I have been forced to make multiple additional car payments on a vehicle that I have not possessed since November 2016. Not to make light of the tangible financial losses in terms of interest and principle, I have spent conservatively 40 hours in phone calls and e-mails back and forth with the claims center, the bank and now the plaintiffs general counsel. Despite my efforts, NOT one single person has taken the leadership to step-in to rectify this matter.Let me say this, the service rendered by the VW claims department is deplorable! I have been a risk manager and claims/litigation manager in the insurance industry for the past 27 years. I have worked for and with some of the best. Simply said, the claims department handling the TDI settlements is THE WORST. They have been unprofessional, dishonest and in my opinion, they have continued to commit fraud on behalf of VW. The plaintiffs general counsel is doing what they can to assist me. However, to date, they have not been able to rectify this matter. Without continuing on, which believe me I could, I will leave you with this. I fully expect this matter to be resolved at the end of business today. That includes the payoff to my bank as promised to me when I signed the settlement documents in December 2016. In addition, I expect compensation for the accrued interest, principle payments and my extensive time that I have had to dedicate to this matter to protect my personal and financial interest.I have engaged individual counsel to pursue additional counts of fraud and material misrepresentation against VW. Additionally, I have reached out to local law enforcement to file criminal theft charges against VW and their corporate representatives for the unlawful taking of my 2014 VW Passat TDI. I will post this letter on every social media site possible by the end of the business day today should I not receive an immediate and satisfactory response. The actions by VW as outlined above constitute continued criminal and fraudulent behavior!

On Monday, April 16, 2018, I had the unfortunate mishap of my car stalling out while I was on my way to lunch. We had to have the car towed to a mechanic where it was determined that my 2012 VW CC with roughly 86,000 miles suffered from what is being called a ‘Catastrophic Engine Failure’. I was told by the mechanic this was not our fault and the car shows no signs of neglect. My mechanic has given me a quote to replace the engine, with a used engine that has approximately 70,000 miles on it, at a cost of $9,849.57. If I was to replace the engine who’s to say that this problem wouldn’t happen again.After hearing this news I started to do some research. I have come across several articles and claims that there are issues with the Timing Chain Tensioner on various vehicles; which, include the year, make, and model of mine. It seems Volkswagen is aware of this issue but refuses to do anything about it. I have contacted Volkswagen twice already and have not gotten any help.I now have a car that I am still paying for (car note and insurance) that I cannot drive. I really hope that Volkswagen will take this issue seriously as this could have happened to me the day before as I was traveling home on a busy highway from out of town. I have always like the Volkswagen name and their vehicles but the way things are being handled by them I am beyond frustrated!

I have taken my 2008 VW Jetta 2.0T to the dealer 4 or 5 times due to a hard-starting issue when the engine is cold. I spoke with a VW tech and told him what was happening and he said, Yes, that’s a bad fuel pump. I asked if he can please repair it now and he replied, Unless the computer on the car tells us what’s wrong, we cant do anything. A few weeks later, a service advisor called me from David Maus VW and told me that they had another VW Jetta with a 2.0T engine that had the same issues and they replaced the fuel pump and that fixed the problem. I asked why VW won’t replace the fuel pump in my car. He said, If we cant reproduce it, we cant fix it. I still have warranty and VW is giving me issues. To top this all off, VW says the seal around my headlight is bad and is allowing moisture in the headlight. They said that would cost me $589.15 to do that repair for the headlight. I asked why it would cost me anything when the car is still under warranty. His reply, VW doesn’t cover seals under warranty.

I had my VW Jetta for three years, the problem began when I wanted to purchase the vehicle I leased. It took 3 months of calling to get the payoff in writing. I would call VW Credit and sit on hold for at least 30 minutes, before someone would answer. If I could stay on hold that long, I work full-time, and my Mother had heart surgery, so time was not something I had a lot of. If and or when someone would answer, one of two things would happen. They would disconnect me or tell me they could not help me. Call the dealership. I call the dealership and they tell me to call VW Credit. Finally, I got the payoff, then the check engine light comes on. Guess what happened when I took it to the dealership, the same all over again. Ive been there three times with nothing in writing as to whats wrong with it. Plus an open recall that was not even addressed. I am saddened by the complete disconnect from VW. I have an appointment at a local Ford dealership, that has a former VW technician on staff to diagnose the problem. I really thought VW was a quality product, I never had this problem with a Ford.

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

They lied to me about putting my extra money that I sent in to go to the principal. I had to call them several times and was told every month I pay I have to call them and tell them to put the overpayment to the principal. I have never been late on my payment and I feel like they are charging me more than what Im to repay. I hope and pray that the company has hardships because Im sure Im not the only person they are doing this to.

I lease the Rabbit, because the salesman stated I could buy the car after 48 months with purchase option around $8,500.00. The value was written on the contract. In the last month of my lease, I called VW to confirm the payoff - $8,500.00. So, Im going to refinance the car for purchase or trade the car. I found a Nissan. He agreed to give me $10,000.00 on trade. Its a fair deal; the VW was listed for $12-14 thousand. The Nissan dealer signed a power of attorney to procure the lease title of the VW. VW told him his payoff was $11,930.00. Now, Ive driven the Nissan off the lot. I called VW again, asking what difference it does make if the payoff check comes from me or a car dealer. They said, Dont send a check with the dealerships name on it. To make a long story short, though I could have paid off the VW myself, Nissan didnt want to wait for the title. I lost about $1,500.00 through re-negotiations plus emotional trauma. The payoff should be the payoff. Monopolizing and false advertising are illegal. Nowhere on the lease contract did it state the payoff would be different if you were trading in the car at Nissan. I found a form faxed to Nissan from Bill **. VW apparently could purchase the car for $8,500.00. If you want to trade, buy your car first. The leasing company pays all sales tax on the total price of the vehicle when you sign the lease. So if you purchase the leased car, maybe you pay tax on the $8500.00 figure. Nevertheless, look up the Illinois law definition of false advertisement. The omission or concealment of material facts on which a person relies upon when purchasing a product is hereby illegal (paraphrase). There is no way I could have known this was going to happen to me. It was not stated on the lease agreement.VW lied; they told me that at the end of the lease, I could trade the car at any dealership--Dodge, Toyota, etc.--and that VW of America would honor the purchase option price. What a crock. But how do we know when its not written in the least contract. The payoff should be the payoff. You buy a house, the payoff is the payoff. You refinance, the payoff is the payoff. I called for my payoff before I went looking for another vehicle. What VW is doing needs to be outlawed under truth in lending laws.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

Kateryna of Northfield, IL on Nov. 19, 2014. In reference to a review about Tiguan VW. I had the exact same chain of events including the sudden stopping of the engine, false lights, the computer fixing by the dealership. But my Tiguan 09 @52,000k stopped completely (engine) in a very cold/snow winter morning with our then 6-month old baby in the car. The car had to be towed!! The car was still under warranty 52,000 & less than 5 yrs. yet the dealer and VW refused to fix the car. We made payment To VW the car isnt working for 18 months. So we lost around $30k and we have no car! We have a second car its a Jetta 2011. We are experiencing similar issues and we feel absolutely frustrated dealing with VW. We are wasting too much time, energy and most of all money on VW. The worst experience ever twice!!

So here is the deal. My husband and I, we purchased 2013 VW Tiguan. During the first year I had to bring the car to the dealer 4 times, due to an engine problems. First time, the engine light went on (at that point the car was about 4 months old!! ), we brought it to the dealer and after they checked it, they told us that it is just a glitch in electronics...Two months later, the light comes again, we bring it to the dealer and hear the same story...yet this time they told us that they switched something off (!!!!), so that the false engine light alert wont come on again! Couple of months go by (just FYI - I commute on highways every day to and from work), and when Im in the middle of my way home, the engine light goes on again... 20 minutes later, after the light had came on, the car just stalls/the engine shuts off!! Luckily the traffic was heavy and I was going about 10-15 miles/hour...I had to come to a complete stop in the middle of the highway and restart the car. I cant even imagine what wouldve happened if I was going the full speed...We brought the car to the dealer, and were informed a day later, that there is a sensor problem, and that they will be replacing it. When we took back the car we asked the dealer multiple times whether this problem will be happening again - they assured us that it will not!Yet, a couple of days ago (the car is one year and 2 months old at this point) I start my regular commute from work to home, and...here we go, the engine light comes back on!!! And, as in the old scenario 20 minutes later (luckily I was still downtown - so the speed was about 5 miles/hour. I was giving a way for another car to go on the stop sign) the car engine just suddenly shuts off! I then decided to go to the dealer right away, and on my way to the dealer the car stalled (engine shut down) for the second time!!! LUCKILY AGAIN I was going on low speed due bad weather condition (first snow) and bad traffic!!! It just terrifies me to think about what wouldve happened if I was going 55-60 miles?? This time the dealer told us that there is a wiring problem (the wires that lead to the sensor are all messed up). I understand that they would fix this, but I am now extremely skeptical about the quality of this vehicle. I cant trust to use it anymore...I am now wondering if I should give up the idea of being a VW owner at all...Given that there was a recent recall on Tiguan models (some manufacturers mistake with the engine programming - which we supposedly took care of!! ), I was wondering if some of you have faced the same problem with the engine suddenly shutting off (Remember the GM manufacturers mistake and engines shutting off, when people died due to this?). If so, I urge everyone who experienced this to please respond, we need to take action - as it might be some manufacturer mistake, which might have terrible consequences in the future!!

2014 Volkswagen CC Sport - Volkswagens are NOT Hyundais, Toyotas, Hondas or any Ford or GM product. They have a level of technology (as with most German engineered vehicles) that is beyond most other manufacturers. The DSG transmission, the direct injection fuel system, and the ram air turbocharger, allow the 2.0T to produce 200 hp while delivering 30+ MPH. The fit and finish of the interiors are superior to most price comparable vehicles. The handling, suspension and gearing, allow them to cruise at autobahn speed (if necessary) while still providing a quiet, comfortable ride, with good control.Amazing right? Now the not so amazing part. They require strict adherence to Volkswagens maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that aint cheap). I have not had issues with the DSG transmissions in my last 2 VWs. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs aint cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, drivers car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If youre on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what Ive read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.