I have owned like six Volkswagens anywhere from a Passat- Jetta. I started leasing a 2014 last January. I was told unlimited miles because I work outside sales. Not true. The tires didnt even last me 6 months. The car’s little over a year old. I just had to replace the battery at 175 and the alternator its $880. Sorry to say I will not buy another Volkswagen.

A really good vehicle, just right for me. I especially like that maintenance is only once a year. One drawback is the limited cargo space. But it is easy to get in and out. I often transport elderly people to various activities. They often comment about this feature.

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

I surrendered my Volkswagen Jetta for the diesel recall on 1/18/17 and Volkswagen has not paid off my lender as of todays date. I continue to make my payments to keep my account current and preserve my credit, even though I have signed power of attorney over to Volkswagen. I am not making any progress with Volkswagen. Its a different story every time I call them. I need assistance please. I have every phone call and correspondence written down for verification. I have received my final offer, and Volkswagen has admitted over the phone they made a mistake on the payoff amount, even though they are supposed to contact my lender (Santander) to verify the payoff amount.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

I purchased 2012 CC in March, no warranty. Mid-July the AC went out and its the compressor. An expensive expensive experience with this VW that Ive only had for 4 months. My 3rd VW and I vow I will never ever, but another VW again. 2 bad, 1 ok.

VW has a horrible service and warranty program. It is one of the main reasons that this is the last VW I will own. A local dealer owns the three local dealers so it could be them but since we have no other options it is really neither here nor there. Initially you could get results when calling VW corporate but even that has gone downhill. Besides should you really have to do that for the dealer to do the right thing? Ive bought Volkswagens for 20 years but it is over.

Hi, I bought my Polo GT from Bhopal on August 10, 2017. I was very happy with the car until I met an accident and gave it for repairs at the Bhopal service centre. I have owned Hondas and Suzukis, but I swear to God I’ve never had such a bad experience with service ever before. I left my car for repairs at the service centre and it took more than 35 days for them to just fix a door, which by the way wasn’t even fixed properly. When you close it, there is still a gap between the door and the body of the car. Every time they promised me to deliver my car on a certain date and every time they went back on it. They kept me waiting. There was also some issue with my insurance that Mr ** never clearly told me about.Now, when I sent my car for repairs again about 6 days ago, they told me that they would fix everything and give it back in 4 days, but they took 2 more days. I thought it was ok and 2 days was not such a big deal. But, when I got my car back last night, the number plate was broken and there is some issue with the coolant. Not a single repair was done instead, the car came back in a worse condition. When we went to give the car for repairs, one of their drivers even took a test drive and admitted that there was an alignment issue, but nothing was done to fix it. The problem still persists.I really don’t know what to do at this point and this has taken a lot of my time. I’m writing to you after going through a lot of trouble. Please help me out as soon as you can. I’d like to lodge a complaint against Mr ** and Mr Rk ** who have been of no help. They both have consistently been lying to me. Last night as soon as I got my car back with a broken number plate, I called ** to inquire but his phone was switched off and he hasn’t been answering my calls today. Extremely disappointed and hopeful for some help from your side!

I love this car. It is reliable, compact, concubine, it fits my lifestyle, it gets good gas mileage and I like its sleek aerodynamic shape. I dont like Aquarius looking cars and this car is rounded on all its exterior chassis. I also liked the features for what I was purchasing. It felt like a quality care with quality accouterments at an affordable price. A good value for the money, indeed. However, I would like to see the Volkswagen in general including mine get better gas mileage. It is a 4.0 engine and should be getting a lot better mileage than its currently being. Very disappointing.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

When I first bought my GTI in 2011. My clutch had issues from the beginning. 2 years later my moon-roof died. They wanted 1,000 to fix it. My driver side window wont roll up. I had to have my transmission rebuilt 3 months ago and then I had to replace my coils. My car has only 85,000 miles on it. Now Im replacing a tie rod and cannot find the inner tool anywhere. Im so over this car and so disappointed. My family told me to buy a Honda. I wish I wouldve listened. They all own Hondas. No maintenance cars. As soon as I can Im getting rid of it and VW for life. Ive read so many terrible reviews about VW products. Its terrible.

Created a claim for buyback a year ago, after submitting all paperworks claim was denied. Denied because the car was bought from junk yard. Car was registered and legal on streets of California, other salvaged cars got buy back but not ours... I submitted an appeal and... nothing, since March I have not heard anything. Claims processing cant tell me anything, appeal department doesnt answer. It looks like they are just dragging time so they dont have to pay.

TDI Settlement - The initial process of having VW review my documents took much longer than the stated/required time and I anticipated a delay due to the volume. I received my final offer letter 12/28/2016 and before I could send them back my car was totaled on 12/30/2016. I have since called the 1-844-98-CLAIM number listed on the VW claim site 4 times. I have gotten a different answer every time on how to switch the claim to restitution only. I was advised that I do qualify for restitution and I hope that is true. Ive been advised to fill out the 24-page paper claim and send it in. I was then told that my login would be restarted and I would then file for restitution only. To restart the website would take 3 days. Its been a week and nothing has changed on the website. Ive asked for a supervisor to call me which would take 24-72 business hours and Im beyond that and no call.I called back today and was advised a new option to start a new claim on the website with a different email address. I again asked for a supervisor to call, however I have NO faith that it will ever happen. Im not about to fill out a 24-page paper claim form or create a new email address just to start the claim process all over again online. VW has all my ownership information and it has been verified. I can understand submitting proof that the car was in an accident and rendered a total loss. I have no problem submitting additional required documentation, but to start all over after months of waiting is ridiculous to ask their customers.

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.

Wow, second low mile Volkswagen to have thousands of dollars in repairs. 2009 Volkswagen CC luxe with 60,000 miles needed a rear main seal replacement for $1500. 2009 Tiguan 44,000 miles needs a new steering rack and water pump for $3000. Car just lost power while my son was driving it, dangerous! Called Volkswagen for help with repairs, out of warranty no help provided!!! NEVER AGAIN!!!

I purchased a 2013 Volkswagen Passat in February 2013 which just turned three years old. I have had several recalls and none have become available. The warranty on this vehicle has just run out and I am having some of the same problems with the brakes while the car was under warranty. I am also having issues with the door locks. Whenever I stop at a traffic light or stop sign, the doors lock each time. I can hear the clicking. I took the vehicle into Napletons which is located in Champaign, and I was told that it would cost me $457.00. Of course I was upset. I then asked for the contact information for Volkswagens Customer Care and I ended up getting a number online.I began this call 1 hours 12 minutes and 30 seconds ago. No one has picked up the call yet. I am not sure why I am having these issues after the warranty ended. I plan on writing a letter. Lets see how that turns out. I would say to you, if you choose to purchase one of these vehicles to ensure that everything is covered by having the service department at your dealership check it and document it. I have no intentions of paying Napletons $457 to repair a problem that they should fix for free. If I have to pay, I will take it to another dealership to get it repaired. I will definitely think again before I purchase another VW.

We purchased a new VW Tiguan late last year from Flow VW. This has been a very disappointing experience. The car was delivered dirty and has had 2 recalls that took 6 months to fix. One was interior lights and the other was a washer fluid issue. Both are now fixed but while all of this is going on we find out at 19K miles we have to replace tires due to cupping. We only found this out after they rotated the tires. It was so bad that you could feel it in the brakes and it sounded like a wheel bearing was out. I was told by a manager to call VW as this was the only way to get attention to this problem. I was also told this was probably a issues from the factory. In my call to VW they stated that they don’t make the tires and therefore can’t warranty them. Pretty sad I was pretty sure the car has a VW emblem on it and not the tire brand. I’m a big Toyota / Lexus guy so this was a big risk I took buying a VW. If youre considering buying a VW do your homework in researching I sure wished I would have.

I have had 6 VWs since 1968, and they do not work well. Yes I am a chump. I get drawn in by VWs nice fit and handling. But, believe me they make a very unreliable car. But the worst part is the arrogance that imbues every VW. Of course the TDI cheating scandal just underscores decades of this arrogance. When the Passat I had got bad coils a few years back they would not admit it. They would only replace them one at time as they failed. When a brand new Jetta gas model had the oil seal break all over my garage after 4k miles it was just business as usual. I have had every sort of fan failure, electric issue under the sun. Both my Passat and daughters Jetta heater blowers sound like birds chirping when you take left turn. Bring it under warranty and VW says no problem found. How about blinker signals that do not work when it get below 25 degrees F? Friends, any car can have problems but with VW they just dont care and that attitude just cost them billions of dollars, so far, and millions of USA customers. The brand is permanently sullied. I bet they dont care since they can make up their lost sales in China, they think.

VWGoA settlement - This process is BEYOND ridiculous. I have been in process since October 2016. Every time I submit they want something different. Approved documents re-submitted are then not approved. Volkswagen lawyers are HORRIBLE. They stall at every point they can, as every moment they stall, means interest from the settlement money they SHOULD be paying that THEY promised, lining their pockets. As consumers, we are getting screwed. I will NEVER purchase another Volkswagen, they are liars and cheaters.

I purchased, new a 2013 beetle convertible with an extended warranty. The car has 52000 miles on it. The convertible top is wearing thin, to the point where its threads are spacing and separating. I call VW customer care and they said it’s out of warranty and they refused to even have their regional manager take a look at it to see if it could be repaired or if necessary replaced at their cost. This car is lightly used and regularly maintained at the dealership I purchased it from. They do not stand behind their car.

2011 Golf GTI with 110,000 miles. Entire intake replaced at 96,000 miles. Known issue with VW. Customer care refused to help. Now, at 110,000 miles, the hydraulic timing chain tensioner slipped causing the need to completely replace the engine for approx. $5,500. VW customer care, again did nothing. Just a heads-up to anyone interested in a Volkswagen group product, these engines are in many vehicles and have major issues.

Great experience! Volkswagen is my first car and favorite car. Its small and the perfect size for me. Parking is so easy. Love driving it, its a convertible as well, 2016 model red in color which is my favorite color. Interior is comfortable and I love German cars in general, they drive very well. Ive been wanting it since I was 16 and Im 24 now. I love how everything works with a push of a button like the trunk, gas. The lights on the inside made it look slick. The convertible, the stiffness of the wheel, driving it. Its fun to drive and I feel confidently driving it. But I dont like the middle of the backseat as its too hard. Also the switch to turn on the headlights that sometimes I forget and then the battery dies.

The windshield on my Beetle with 4700 miles spontaneously cracked overnight, with no previous stone chips, car crashes or pothole collisions. The break is an obvious stress fracture, coming from the side of the glass and extending into the windshield. Customer Care first said that all defects, including glass are covered. The dealership where I brought the car (who was not really interested in the problem and assumed it was a stone chip before I even brought the car in) sent in some cell phone pictures, and some local supervisor later denied the claim. VW Customer Care refused to tell me who he is or how he made the determination. They told me to go to my insurance company and that they couldnt do anything for me. This was my first VW and it will certainly be my last!

They refuse to help or admit a problem exists with the engine. They made a crappy engine that burns oil way too fast and they will not fix it. But they gave me a $1000.00 voucher to buy another Volkswagen.

I have a 2011 Volkswagen Golf TDI, which I bought new. Its one of the Diesel cars that VW was found to have lied about. About a year ago I signed up for the VW TDI settlement program and planned to turn in my TDI this fall. Now, to add insult to injury, the High Pressure Fuel Pump has failed, which I am told is catastrophic and will now cost $4500 to repair. Unless I repair the car I will not be eligible to turn the car back to VW or be able to have them retrofit it so that I may continue driving it. The car has 124,000 miles on it and the extended warranty, which I was not informed of, expired at 120000 miles, just a few months ago. I was never informed that there was an issue with VW fuel pumps. Apparently, the High Pressure Fuel Pump was the subject of a federal investigation which I never heard about. Further, Volkswagen has paid for this repair on vehicles outside the extended warranty period. A quick web search reveals thousands of these HPFP failures. Please consider looking into this, as VW has set a precedent by paying for these repairs past warranty and now they will not cover mine, leaving me with this huge burden. Thank you.

Our 2014 leased Volkswagen Jetta broke down in NH in March 2016. We live in Rhode Island. The car was suddenly billowing black smoke and all dash lights were on. We pulled off to the side of the highway, pulled out the auto roadside brochure and called the number on the cover. Their customer service rep took all our information. He took our phone # and said he would make the arrangements for the car to be towed and find a rental car agency that was open as it was Sat night and approaching 9 pm. I received a TEXT from him with the name of the tow company that would pick the car up and that had called the only car rental agency open in the area (Manchester Airport 91.7 miles from our home). He told them we would be there shortly as they were about to close. He provided us with a discount call that they honored. Our car was towed to the nearest Volkswagen dealership Autofair Manchester NH 87.8 miles from our home. The car was repaired the following Monday afternoon. We picked it up early Tues morning and returned the rental to the Manchester Airport. Per the instructions in brochure we submitted the charges for the tow 79.00 and 221.00 for the rental. We then received 2 denials of reimbursement. The tow was denied because they said we used a tow service that was not authorized. WE did not choose the tow service, the rep at the Volkswagen Roadside Service did. The text he sent me clearly stated that. They denied the rental car charge saying their parameters are 100 miles. We appealed the denials with Customer Service and they too denied both claims. Needless to say it never crossed our minds to ask the rep of Volkswagen Road Service to use an authorized Volkswagen tow service. We asked how they calculated the distance to our home from NH, they didnt know. We are both in our 70s and had a lease to ensure that we had dependable car backed by reliable customer service in the event of auto malfunction. Obviously this was an assumption on our part. The last agent we spoke with (Martin) at Volkswagen said he was sorry but thats the way it is. The experience of sitting along a busy highway for 2 hours was not pleasant one, but nothing compared to the deceitful business method of Volkswagen. Though we are well aware that Volkswagen could not care, but we will no longer give them our business nor will recommend them to anyone we come in contact with.

I am writing this initial email today as a very frustrated, angered and distressed customer. I purchased my Pre owned certified VW Jetta 2 years ago this month at the Tysons Stohlman VW, and Yaw ** is who initiated the sale. I have been taking my car to the Stohlman Service shop for my oil changes since I purchased my car. This past week, I brought my car in for an oil change, a bulb replacement and to replace a hubcap that had fallen off of my right front passenger side door. After leaving my vehicle, and going to work, I received a phone call from the manager of the service shop. He let me know that I had more issues than just replacing the hubcap. He stated that my left front tire was so worn I would not make it home and needed to purchase a tire immediately. He then said, he refused to sell me the hubcap until I left my car at the shop to replace the wheel, get a tire/wheel alignment and possibly have the bar replaced underneath the vehicle.I left work – went to the service center immediately and let him know there was nothing wrong with the wheel. All I wanted to do was purchase the hubcap and pay for the oil change and the bulb replacement. The manager let me know that all of the above service needed to be done that day – the latest the following day and again discouraged me from just purchasing the hubcap. Literally he was letting me know that my car was unsafe to operate. I let him know I would purchase a tire if I must (as he let me know it may bust leaving the dealership) but not at VW. That night, I did purchase a tire. However, with the advice of my fiancé, I took my vehicle to get a second opinion and estimate for the service your manager assured me I needed. Which by the way - when totaled was over $300 worth of extra repair on top of the $133 I paid for an oil change and a bulb replacement.I am writing this to let you know the following. I took my car the next day to get a second opinion and the details I found is enough to make me report this service center. The certified repair shop that I went to not only did a full inspection of my entire vehicle and parts – but let me know I did NOT need a new wheel, I did not need an alignment and that VW purposefully was trying to take advantage of me – a young woman, working professional, who does not know much about cars or service in order to make a profit or increase their sales for service that day at my expense.Let me explain something. I worked too hard, as a 24 year old, now 26, black female to have purchased this vehicle, pay $350 a month and attempt to keep up with the maintenance – just for your service center manager and employees to have their priority be to get over on customers like me, and who are too busy lying to even realize they replaced the WRONG bulb on my vehicle. Needless to say, I am disgusted with this service. Feel completely taken advantage of. Had I not gone for a second opinion and inspection, I would have potentially paid hundreds of dollars in unnecessary repairs. This is unacceptable and disgusting behavior for a company that I thought had its customers’ best interest from day one.

I leased a 2009 Audi on 4/11/09. Now that the lease is up, I am looking at other cars. I called to get a pay-off, and was quoted the residual of $23,518.00. When the dealer called for the pay-off, they were told it was $33,043.00, and that was the fair market value. This is for a 2009 car with 58,000 miles on it, and the book value is $24,000.00.

I had to trade in my Volkswagen Passat Diesel... They gave me a replacement Passat SE... I loved my Diesel but this Passat is just as good, not per mile but good.

I own a 2013 GTI and in November 2015 the water pump started leaking fluid. After taking the car to the VW dealership, I was informed there was a recall on the water pump and it was replaced. Fast forward to 2017; the water pump that was replaced in 2015 starting leaking (having found this out after taking the GTI back to VW). I informed the service department that water pump was replaced due to a recall. They preceded to locate when the water pump had been replaced. The service department contact Volkswagen checking to see they would pay for repairs since the water pump was replaced due to the recall...Volkswagen would only pay half of the bill. I contacted Volkswagen, stating that evidently the water pumps are faulty if only after 14 months after installation the water pump requires replacement again. The representative that was helping me, advised she contacted someone at Volkswagen and that is all they would do. I told her again... after only 14 months and the water pump is being replaced again, that tells me that Volkswagen water pumps are faulty!

I purchase a 2016 VW gli and I found the rear back up camera have a horrible visibility in a raining day or snowing day, you can imagine how can be at night on the same weather conditions. Even if is not a safety features, is no to safety to use, but the interesting part is that you pay for it. Please make sure to do the necessary test, maybe with a cup of water if is not raining in your area before to invest 30k USD. I hope my experience be helpful for everyone who planned to buy this particular vehicle.

Ive had my 2013 Tiguan for 3 years now (3 months out of warranty). I love the way it looks and drives. However, even though Ive kept up with VWs recommended service, I just paid $2500 for repairs that shouldnt be happening on a car with 45k miles (a new alternator, timing case cover gaskets, control arms replaced, carbon cleaning). Just two months ago, the fuel door wouldnt open. The dealer sanded it down, calling it a manufacturing flaw (which I still dont get since it worked for a bit over 3 years). What Im getting at is that this VW is needing way too many costly repairs for a 3 year old car. I was expecting to have this car for well over 100k miles in great condition but Im not sure its going to work out that way. They sold me on the idea of German engineering being so good, lol. Fool me once.

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

The GTI is one of the best all around cars on the market today as far as overall versatility. It may not be the best in any singular category (performance, mpg, comfort, etc.), but it’s cumulatively better than 90-95% of the cars that it competes against. The GTI’s changes over the model years have been subtle with VW finely tuning & refining a proven & successful platform. I’ve owned cars that were more luxurious, had more performance, were much more aesthetically pleasing design-wise...yet, the 5 GTIs that I own/have owned, have never failed to provide me with an exhilarating drive.

I was unemployed and needed help regarding my car payment. Volkswagen of America agreed to make one payment 15 days before my 30 day late notice which would affect my credit score. They did not make the payment in a timely manner and my credit was severely blemished. It took almost a month for the payment to be made and unbelievably they put a stop payment on the check and my credit was hit again. They then made an electronic payment. And they have allegedly let the credit bureaus know to remove the derogatory remarks. Not one person at Volkswagen of America has apologized. Awful. Will hopefully rid myself of my current VW soon. No more.

Last night, my husband and I went to Ford to trade in our leased VW CC for a new car. The lease was supposed to be up in May. I was quoted a payoff amount of $15,500 by VW. The deal with Ford was made late at night when VW Credit was already closed. Ford agreed to pay off the lease, and we made the deal with the new car. The purchase with Ford was very easy and smooth.Ford called VW this morning to confirm the payoff amount, and VW added an additional $2000! Apparently, the 6 payments that were supposed to be due until the end of the lease, which was supposed to be in May, were not included in the payoff amount. How can that make sense? Payoff means final amount to completely pay off a car. So we had to pay an additional $2000 because VW Credit gave us the wrong payoff amount. Then they changed their story and said its a termination fee. $2000 termination fee? Are they serious? Never again will we ever return to VW for any future cars. They just lost 2 loyal clients due to their cheapness and carelessness!

I own two VW vehicles, one is a VW Eurovan that recently have to replace 4 tires because they were splitting. According to my local VW dealer Dick ** they dont deal with tires. After I complain, they agree to check with their tire supplier and agree that the tires have some splitting due to some defects. Two weeks later I still waiting for the service manager to give me a resolution to this problem. After I contact him by email he respond, That is very typical waiting process. They forgot that when I purchase the tires at the dealer I paid in FULL. So far my tires went to the supplier on May 20th 2016, no answer yet.My next one is about my VW Jetta Wolfsburg Radio. Yesterday my radio stop working, no sound or power. I went online to check if there is a solution to this problem like a bad fuse and to my surprise I found out that this problem with the radio is very normal. Today I call VW of America and they say that unfortunately my car warranty expired and I have to fix this radio out of pocket. I exposing that to a VW customer that is been buying cars for more than 14 years is a shame to hear such a poor customer services. I was just thinking about buying a new VW Touareg. After this experience with VW of America and my local VW dealer I will change car brand after all competition is there to pick a better experience and representation.

BUYER BEWARE!!!! My wife and I have been leasing a VW Tiguan for the last 2 years and recently experienced a nightmare of an an issue. A recent monthly payment was not pulled from her bank accurately and instead of contacting me, the lessor, it became delinquent and they reported to the credit agencies. After several dispute letters explaining the issue, they just deny...deny...with no explanation!! I call VW customer service who explains that the Credit department does not have a phone #, so you cant even talk to the person that handles the issue. Thank you VW for ruining my excellent 15 year credit history! I will be sure to never do business with this organization again and make it my personal mission to tell others to do the same.

Bought a 2017 Passat SE with tech and after 9 months began to have safety sensor problems, blind spot, forward collision and parking. Took to the dealer several times to be told it was non existent or normal. Got VWoA INVOLVED AND THEY WERE HARDLY ANY HELP. Finally after I was given a loaner with the airbag hanging from the steering wheel I was offered a trade in assistance. Traded into a 2018 Tiguan SE and have had nothing but issues since day 1, car net never worked, blind spot was faulty, transmission issues, engine power failure. Now my new car had been taken apart and been out of service 32 days in total and only has 8k miles on it, not to mention damaged from the dealer. VWoA denied my claim for buyback and now I am having to deal with lawyers to get it resolved. They really need to get their crap together and vet their dealerships employees and their representatives. Being told error codes are normal, cylinder 3 misfires are caused by bad gas, transmission hesitation/engine power loss isnt a major concern and blind spot detection, which is a safety feature, malfunctioning is no concern that it should not be relied on is unacceptable, not to mention when they hooked a scan tool to my car it shows my car has 2k more miles on it than my odometer states. Will never purchase another VW. BUYER BEWARE.

The car looks great on the outside, the inside as well. Very comfortable car and spacious. The drive is smooth and affordable in gas. Its not a big SUV and not too small. Enough room to fit 5 people and a large trunk. Very happy with the design of the vehicle. As for the engine, I did have a few issues. Instead of a timing belt its a chain which needs to be changed and very costly. The pieces are ok in price but had to add some extra money on top of my payments. That was the downfall of this purchase.

I filled out claim. Was told 10 business days I would receive documentation notarized then I would be scheduled an appointment to bring my car into dealership for buyback program. Status of claim says received reviewed and processed. Called CS - getting runaround. They dont have any answers. Kid on phone, supervisors talking in background tell them non truth about results. Someone needs to look into this situation asap. This is fraudulent because the court settlement is over. Should be able to bring car in for buyback.

I purchased a brand new Tiguan r-line. After one day I drove it in the rain and the headlights misted up. Notified VW and took the vehicle back. I was told that it is normal in not too many words. Picked vehicle up today and it was raining again and lights misted up again. How can be sell vehicles knowing that the headlights have this problem. VW essentially refuses to replace headlights. Just want to let people know what they are potentially in for if they buy be.

Car shakes after I changed the turbo on VW passat 2006 2.0 TDI. Please HELP.

I worked with Ryan ** online and through text to get a deal set up due to the distance to the dealership. I was very clear that I was looking for a clean vehicle, and explained in detail about experiences at other dealerships that I did not want to happen again. Although really wouldnt budge on their internet price, we came to an agreement. I stressed my requirements of the car being clean, paint being in top condition. I was very clear that needed to know about any and all flaws before I made the drive, because it is a long drive and I would have a baby with me, and hoped to have paperwork and everything prepared as much as possible before I arrived. I was assured it was flawless, that everything would be ready. Upon arrival, the vehicle was not up to the expectation set by my conversations with the salesman. The rear bumper was not attached properly, visibly loose and not aligned. The paint was swirled badly and had many scuffs and scratches, all of which could be easily repaired with a simple buff and polish. Two of the tires had moderate sidewall damage. The drivers door handle was missing a plastic cover; the metal lock cylinder was exposed. The interior was barely clean; the tan leather seats were mildly dirty and wiped in the main visible areas only, any deeper investigation revealed dirt and grime. The driver’s seat had a poorly done tear repair that did not match the color, looking like a light coffee stain in about a 6 square area. I requested that these things be taken care of before purchase. They were only willing to attach the bumper properly and order the cover for the door handle. Moe ** was the sales manager throughout the process. He was somewhat passive aggressive and combative, as well as slightly condescending. There was a distinct feeling that my requests were ridiculous and that I was just trying to drive the price down. I was told multiple times that they could not go any lower or spend any money fixing the vehicle, even though I never once requested a price adjustment, simply asked that the expectation set during my communications with the salesman be upheld. In the end I purchased the vehicle because I like it, not because it was a good deal; I will still have to invest to have the paint mechanically corrected, the leather seat repaired and interior cleaned, and purchase two tires. The process took 4 hours, plus 3 hours of drive time. The dealership is very nice, Coffee, water and bagels are available. The parking area was not large enough for the volume of customers there. I was given my choice of nice VW keychains upon completing the paperwork.

I bought my Volkswagen eight years ago and have put about 100k miles on it. I admit that I love driving the car, but I am very dissatisfied with Volkswagens customer service. I recently brought my VW in to my local dealer for routine service and maintenance. I understand that VWs are expensive to service and fix, and I understand that my car is getting old. However, the dealer I brought my VW to ended up breaking a bolt while changing my brakes, thus requiring a bunch of parts to be replaced, and they want ME to pay $1200 to fix it!Ive been arguing with the dealer for days to no avail. I got in touch with Volkswagen customer care in hopes that they would help me. They do call themselves Advocates, but they are no help at all! The case manager, Jennifer, I spoke with basically said that Corporate VW cant do a thing to help me because each dealer is independently owned and operated. What they should have done is agree to reimburse me these costs if they couldnt get the dealer to fix my car for nothing, as they should! What good are these people if they cant do anything to help?? This whole situation has been ridiculous. I am never buying a VW again and dealing with this nonsense.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

I have an 06 GTI that I bought used. I also had ice build-up in the doors and from online research, this is a known problem. I have gone round and round with customer care but no help. They say its because of the age of my car and being 4 years out of warranty. I replied that warranty or no warranty this is a design flaw and should be covered by VW. Now, my trade-in value is decreased because of this issue. They dont stand behind their product and apparently, dont care about losing customers.

I own a 2018 VW Tiguan. The customer service of VW and VW Credit is terrible. And I will never recommend or buy another one because of that. I have been dealing with title issues for 4 years and it’s still not resolved. Every time I call, there is another reason or excuse for things not being taken care. Beware of financing through VW!

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

I bought a VW Tiguan 2009 from Koons Tyson Chrysler Dodge with 58K miles. The problems never stopped ever since the purchase. First, its engine hood release broke, then is truck lock broke that, then brake, then AC, then car check engine light start to come on, and the car is shaking when idle and low speed. After changed all spark plugs and coils problem remained. I went through 3 shops to find out that the engine timing chain tensioner have to be replaced. It will cost me close to $4K to do it. The mechanic told me it’s a common problem for that model year because VW changed turbo but I don’t understand why they didn’t do a recall. What kind of a car has common major engine issue at barely 60K and company continue to ignoring it. I bought the VW thinking good German engineering, well it turns out to be the exact opposite. VERY DISAPPOINTED!!!! Never VW again...

On March 16, 2012, my daughter purchased a 2009 VW Tigua from Herman Cook, VW, Inc., 1435 Encinitas Blvd., Encinitas, CA 92024. Since then, the vehicle has had numerous problems, and has cost her thousands of dollars in repairs at VW dealerships in Southern California. She has followed due diligence in having the car serviced, but has continued to have costly repairs. Listed below are the issues.June 27, 2012, only three months after purchasing vehicle, paid $290.95 at Volkswagen Santa Monica (Invoice **) for: front headlamp, engine oil service, balance 4 wheels, brake fluid replace and bleed. August 29, 2012, paid $237.30 at Volkswagen Santa Monica (Invoice **) for: removed and replaced driver side HID light bulb. June 7, 2013 paid $50 (deductible) at McKenna Volkswagen for: right headlight (Invoice **). April 22, 2014, paid $382.65 at McKenna Volkswagen (Invoice (**) for : bulb (N-103-201-02), perform campaign # **. Recall Fuse (Plug-in position F 16), 40,000 mile service (non-turbo). November 21, 2014, paid $241.71 at McKenna Volkswagen (Invoice **) for : 013 campaign/recall 4515 CV burned out turning light bulb N-103-201-02 bulb, and 50,000 mile service.September 5, 2015, paid $3,075.52 at McKenna Volkswagen (Invoice **) for Perform Intake valves De-Carb, 03511 optimizer 2 Pack, flush AC system and replace AC compressor, condenser and expansion valve, recharge AC system, replace wiper blades, replace rear brake pads, replace right brake lights, cornering lights, and bumper marker bulb (3 total bulbs replaced for this invoice). Invoice states EST: 1,069 31AUG15 13:34 SA: 1692). I believe there are major issues with design of engine that caused sludge to build up in engine at low mileage, and also poor AC design that caused compressor to come apart and cause tiny metal particles to infect the entire AC system that resulted in over $1,600 of AC repair.June 3, 2016, paid $2,465.90 at McKenna Volkswagen (Invoice **) for replaced left outside brake light, replace leaking water pump and coolant, perform complete coolant system flush exchange, replaced leaking valve cover, vacuum pump gasket, upper timing cover and CAM sensor seal, replaced front brake pads, replaced 2 tires and balance new tires, front end align, perform oil change and filter.Today, August 13, 2016, as I was preparing this communication, my daughter texted me to say that the cars message system is now telling her that now something is wrong with the parking brake, and that another light needs to be fixed. This never ends, and the car is a lemon that has numerous faulty issues. Therefore, in four years of purchasing this used previously owned vehicle from a Volkswagen dealer, the lemon car has cost an additional $6,744.03. My daughter has been very diligent about taking the car in for routine service, but the additional costs are totally unacceptable and she, as a part-time working single mother with a 3-year old child, cannot continue to afford what I consider design flaw costs for the 2009 Volkswagen Tigua.

My 2006 VW Passat died on me at 87,000 miles about a week ago. After receiving the countless letters about the parts of my car that theyd be happy to service over the years because, oops! They realized theyre faulty, my car left me stranded about a week ago. The service people stated itd be 4-5 thousand dollars to repair. According to Kelly Blue Book thats about how much the car was worth 2 weeks ago when it ran. Every time I took this car in to be serviced, the VW technicians would present me with a list of the issues with the car, ranked in order of severity. Whereas most car techs are trying to swindle the customer out of money (historically), I actually believe the VW technicians were being honest: my VW ACTUALLY was riddled with problems that were no fault of my own, simply because these cars suck! The technician informed me that one matter in need of attention was the crack somewhere in the structural frame of the front of my car that could get progressively worse OR may just continue to exist but never cause a problem. How does a car that hasnt ever been in an accident suddenly crack? I never realized the internal frame of my VW was made of eggshell...My advice? Steer clear of VWs. Even my friends CC tells him Service Now! every time he starts his car, and it has less than 10,000 miles on it. Youll know quickly youve made a mistake when you received the letter about the engine coils that are bound to malfunction or whatever other part of your recently purchased vehicle will screw you over next... On a separate note... Anyone wanna buy a project? If you like restoring dead cars, the VW dealership in Cary said theyd give me $150 for it... top that and its sold! :)

This is the worst bank in history. I always had perfect credit until I made the biggest mistake by leasing through them. Since 2011 I have been trying to dispute inaccurate information being reported by them on my credit file, every time I had disputed it they in return come back with worse information than before adding more 30 day lates. This can not be legal and they shouldnt get away with this. They are the most frustrating company in the world to deal with. Dont ever buy or lease through them. They will report incorrectly and when you try to dispute it they will report back with worse information than before.

2017 GTI Polo with known thermostat and water pump issues, The car has 35000klms on it. They will not replace it, fix it at my expense. There is no goodwill at all, I could understand if the car had over 100000 km - but it is still new and it is a known problem. VW never again!!

My Advice to all the folks who are even planning to buy a Volkswagen vehicle, Dont even think about it. Unless you have lots of money and use and throw car. Its a shame on you Volkswagen!! All the car manufacturers (Its shame for me to say your competitors) are building cars that last for 200K miles and your car is falling apart after 90K miles. I had this car which likes to go back to the workshop every 2 weeks once its marked 90K miles. Its shame on your assembly employees, quality control engineers. Are they sleeping? Or you are not paying them well? Please take all the money that you make from the repairs caused by these breaking parts and give them as bonus. Motivate them to at least build something so that at least you can call yourself as car company. I was always recommending friends about this company... Now I realized big mistake. Sorry VW. Not any more. I changed my advice. None of my friends/colleagues are no more going to buy VW if they get my feedback. To all the folks who are planning to buy - I would suggest instead of buying a vw, just drop $100 into the toilet daily and flush it. That will at least save time from going back and forth between the repairs.

For the first 3 years under warranty, my car had no problem at all. I bought my car in 2012 and its been 5 years now with 40,000 miles. The car is still smooth and its perfect. Nothing is leaking underneath the car. When I went today for my 40,000 service maintenance, they said theres a problem with my motor. Like the oil is leaking. I laughed inside and told myself, What the **? Hahaha.I remembered my friend who was a sale person in Volkswagen told me that, After your warranty dont go to Volkswagen. Theyre going to rip you off. I should of listened. But I told myself, Lets see. I asked the guy, Why is it leaking? The car is new... Its only 5 years. So is this mean Volkswagen is not GOOD at all? I mean, our Mazda, Honda are more than 10 years, and nothing ever leaked. The only repaired we had was the tires changed. I just think this is BS. The guy told me, not to wait longer because it will cost me more. The motor for motion is leaking and it will cost me $600. WTF?

I lightly rear-ended a vehicle with no damage during a freezing, foggy, weather cycle. The engine of my beloved 1998 VW Beetle began to smoke and then caught on fire with large flames. The fire department arrived and put the fire out before anyone was harmed, but my Beetle was totally destroyed. I have heard of other Beetle fires and am concerned for others.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

This process took way too long to solve. I had divorced and changed my name before the recall started. In filling out the many pages required by VW, a question was have you had a name change. Oh! I wish I hadnt said yes. I sent proof of name change with an ID. My drivers license. This set me back a month or more with getting my paperwork done. No one had enough common sense to know how to handle a name change. One CS said I needed a proof of a marriage certificate. What??? Marriage certificate, I said, I was divorced. People, I was on the phone for 2 hours and 15 minutes wanting to know how to resolve how to show another way to prove my name change. I sent a copy of the page in my divorce papers that proved my name change. This was not enough. I had to send my whole divorce decree. In my opinion Thats not their business but I sent it anyway thinking I would finally get my appt for the buyback. Two weeks later I was finally approved and then was sent a calendar to make appt. The first available day was another month wait. Ridiculous! Then I found out that the buyback check will be five business days after the appt before depositing. So I asked if a car would be provided for me the five to seven days that I would be without transportation. No! Was the answer. Who does this? I dont have a second car. This whole thing has been very stressful. I will never buy a VW again. Good riddance.

I re-titled my car from VA to IL in late 2019. After receiving my state transfer packet from VW, I called them before I went to the DMV and told them I thought I was missing a document in my packet. They assured me I had everything I needed. When I went to the DMV, they informed me I was missing a document that I told VW I needed earlier in the day. This caused a significant delay in re-titling. I had to pre-pay my taxes on the car for 2019. I submitted paperwork to VW showing that I had retitled the vehicle so I could receive a credit on the taxes I had already paid, and they told me I would have a resolution in 6-8 weeks. It has been almost 3 months and I have still not heard back on my status. Every time I call and talk to a customer service representative, they promise me they will get an answer by the end of the day and will call me back. I have yet to receive a call back. I have absolutely had it. Their agents do not care about making sure I receive the money I am due-I truly wonder if they are just holding on to the funds from the state of VA and not forwarding them on to me. It is ridiculous.

A disgrace!!!! This company has no loyalty to its customers and is not willing to help!!! As a customer of over 15 years, they collected money from an insurance payout and then refused to take it off my credit report even though the insurance company paid them within a week!!! I was in a terrible accident and am still paying the price!! I will never get a Volkswagen again! Go to another car company - its only a matter of time before you belly up.

If a car is out of warranty by less than 30 days, is there a channel to go through that promotes good will between the customer and VW? If a goodwill gesture is not possible, I have a question regarding the number of defects required for a recall? When a part failure occurs out of warranty, what recourse does your customer have? How does one go through the appropriate channels to ensure the customers complaint is followed up on? What documentation does the company have on the failure rate of the part in question?The reason I ask is, the driver side headlamp assembly (Produced by Hella) in my 2008 VW City Jetta stopped working. The part number for the head lamp assembly is 1JM-941-015-D. My best estimation is that there were approximately 4,400 - 4600 2008 VW City Jetta manufactured for the Canadian market. Note Sales volumes of City Jetta for the period 2007 - 2009 2007 City Jetta Sales Volume = 4449 2008 City Jetta Sales Volume = 4640 2009 all City models Sales Volume = 8421**Assumed 50/50 Split between City Jetta and City Golf in 2009Note that the 2008 City Jetta was only sold in Canada. Therefore the units that have required similar repairs to this point may not indicate that there is an issues and could theoretically could be viewed as statistically insignificant. A few things to consider, this is the only car that the headlamp assembly was manufactured for. It is not a common part that can be found on either the 2007 or the 2009 VW City Jetta, nor on the regular Jetta that was sold anywhere else around the world. Thus limiting the amount of data on the headlight assembly itself.The car in question has approximately 80,000 Kms on it. This indicates there was not an above average amount of use. Additionally, it has not been in a car accident and all parts are original equipment, including the bulb which was installed by VW of Windsor. The connecting wires between the head lamp and the socket melted, as stated by the VW of Windsor technician. I do not believe that this should occur under normal wear and tear on a car. The two VWs that I owned previously did not have this issue, nor was it encountered on any other vehicle that I have owned.Lastly, this part is not readily available to the public, because it was not used in any other vehicle. This makes the repair approximately $900. I have tried to find the part through other means and other repair facilities and was unsuccessful, because the part is so rare. If someone could please give me a call back to discuss my concerns it would be greatly appreciated.

I turned in my 2015 TDI diesel sportwagen on December 30, 2016 to Santa Monica Volkswagen. On a car which had real aftermarket depreciation, as it was an in-demand car recalled two months after I bought it, I was given $10k less than purchase price, and they did not factor in the ($1,500) upgrades I added on (custom light package, mats). I received my paltry settlement three days later - however, Volkswagen of America has NOT paid VW credit. I am not getting charged late fees for a car I no longer own. Both VW credit and the CSR at VW Claims recommend I make the car payment that was due on 12/31. When I met face to face with my ambassador who helped with the paperwork, he told me all fees would be settled immediately - so why would I not believe them??? Was considering an AllTrack - glad I passed, as I want nothing to do with VW ever again. I called VW corporate and they apologized. As if that matters.

Extremely disappointed with my 2016 VW golf sportswagon and their customer care. I have been a VW owner for 20 years and didn’t have any problems with the quality until I purchased this car. The car had transmission problems only after 6 months and the same issue happened numerous time during the 5 years. Not to mention that there were a few recalls as well. The turbocharger also failed just shortly after the warranty expired. I called VW customer care to see if they can help given that I had been a loyal customer.The experience with customer care had been terrible and disappointing. It took 6 weeks for them to complete an assessment for the car. I had to follow up numerous times and was always given the answer that they will look into it and call me back. But they never did. It’s not until that we went to the dealership to talk to the service manager that customer care put effort to complete an assessment of the repairs. It’s disappointing that given the quality history of the car they are only willing to cover about half of the repair cost. Their decision is final and doesn’t given a chance to discuss further with them. The quality of this car is not what I expected from VW.What is also extremely disappointing is that they don’t offer basic customer service. I asked to speak to a supervisor and was told that I will get a call within 48 hours. It never happened as always and it took numerous follow up calls and 8 days later before a supervisor called. This is totally unacceptable customer service. Their “don’t care” attitude will drive away loyal customers. I will never buy another VW product or recommend them to a friend or family.

Ive purchased 2 VWs, financed through VW credit. The first car was financed, the second car was a lease. At the end of the lease, after never being late with a payment for 5 years and 2 cars, I called them to refinance and purchase the leased car. They ran my credit and offered me the highest interest rate of 16 percent. My credit isn’t bad. It’s in the low 700s and I’ve never been late with a payment. I don’t get it. I went to Suntrust and purchased a new Chevy for 5.9 percent interest. VW, never again!

Had the same issue on my 2019 Tiguan. Contacted VW customer service and they not only stated that “oil consumption” is normal but it’s acceptable to “consume”a quart per 2k miles… I traded the tiguan for a Toyota before it devalues further. After 4 VWs and 3 Audis it was time for change due to VW and the dealer not giving a flying **.

When I purchased my 2012 VW Passat I was told by the salesperson at Taylor Volkswagen that it came with All Season radials, good for all weather conditions. After having a horrible time driving in the city through two winters I decided to check the specs on the Hankook tires that came with the car. Here they are only good for driving in a small amount of snow, not in heavier snow or cold climates like in Saskatchewan. I approached the dealer to have them explain why they would have a car shipped to Canada with tires that are not suitable for our climate. No response. I also wanted replacement or compensation for this gross error in judgment of tire selection. I was told, even by the sales manager, that the company policy is that there is no compensation or replacement on matters such as this. I feel that the dealership and VW are negligent in advising and selling cars with tires that are not suitable for our climatic conditions.

By far the worst dealer experience ever. Bought a 2015 Golf TDI last year. I purchased an alarm system and finally got tired of the remote not working so I had the dealer take the alarm out. I told the service manager that I wanted the alarm parts to take with me. I paid for them. She said no. After a quick talk with the latest of many upper management replacements who apparently quit or get canned weekly, they made her run across the street and retrieve the alarm. She returned with the main component but with no wires/plugs. Whatever. She then told me... Volkswagens dont work with alarms. This comment came straight from the service manager. I then spoke to the salesman who sold me the car and he told me, after a long conversation about how much he disliked working for VW, that I should of never bought a diesel as Vw, and this particular dealership, had no mechanics that even knew how to work on diesels. This dealership also sells Mazdas. My last 4 vehicles have been Mazda 3s. Over 500,000 miles on them with only one strut needing replacement. The salesperson told me that I should of purchased another mazda 3 as they are better cars and the mileage differences between the 2 brands are very close now.AVOID VW. I AM MAKING TRIPLE PAYMENTS ON THE GOLF TO HOPEFULLY SELL IT without too much of a loss AFTER 1 YEAR. (SAD) Volkswagen SHAME ON YOU FOR BEING LIARS, UNETHICAL, STUPID, AND BELIEVE ME; THEIR PROBLEMS START CLEAR AT THE TOP. I gave them so many chances to make things right. They completely abandon customers after the sale. Bad cars, bad company.

The deception/lie that Volkswagen did on the diesel cars will affect you as a regular fuel Volkswagen car owner when it comes to trading in your car for something other than the bad reputation VW now. Be prepared to be ** when you get your trade in value as the dealerships are going to give you “Auction” since no one trusts VW anymore. They are concerned that if they were deceitful with the diesel, what’s to stop VW from making false claims about the gas VW’s. I have a 2015 VW Passat Limited, in excellent condition, financed for 4 yrs at 0% financing and my trade is worth $7,500 at “Auction” per the other than VW dealerships (Dec 23, 2016), I have NEVER been upside down on trading in a vehicle before, and note, this isn’t upside down, this is **, over $7k upside down. And NO, I don’t want another VW!! One very upset VW owner that has a worthless vehicle now due to their false claims on the diesel.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

So I grew up fascinated with Volkswagens. I was obsessed with Herbie the love bug, and knew I always wanted a Beetle. I had a 1972 Standard Bug, I currently have a 1972 Volkswagen Bus and I have a 2013 Volkswagen Beetle Convertible 2.0T. As most people in the Volkswagen Scene, Ive decided to modify my car. I took it to a dealer who specializes in a tune which has excellent ratings. Meanwhile Volkswagen knows that the Timing Chain Tensioner on the 2012-2013 betters were an issue. They denied my warranty coverage saying that the tune did this (which is a lie and failed to prove this with testing). I feel like this is another scam like the diesel issue.

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

Rebuild motor at 55,000 miles, 4,500 dollars sunroof fixed 3 times - still getting wet, 1,200 without rug cleaned. They wanted 1,000 more for that. Why, when still getting wet? This 32,000 SUV has cost me 8,000 dollars without tune ups, brakes and tires. Worst SUV I have every owed. Cant fix sunroof, always smells like mold. VW should fix their vehicles if I cant get 80,000 miles out of it without some many problems.

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

When I purchased my VW GTI it rode very rough. I asked if the PDI had been performed when I was completing the purchase paperwork and I was told that it had. After a week of a very rough ride in the front I checked to see if the shipping pucks had been removed from the front struts. They had not (3 pucks in each strut) leading me to believe that no PDI had been performed. I emailed the dealer manager to notify them of this and see if I could have my struts checked for damage and got no reply.Now today I brought my GTI in to have the first service completed. After waiting 2 hours from my appt. time/drop off I asked if my car was ready. I was informed that there was a mistake with my paperwork and they hadnt started! 45 minutes later I was informed my service was completed. I lifted the hood in front of the service desk to inspect the service but before I could pull the dipstick I noticed there was oil on my right fender, on the engine cover and my front license plate was bent out from the bumper at a 90 degree angle (not how it had arrived 3 hrs. Earlier). They bent back the plate and told me I was good to go. I was beyond furious so I headed home. After I got home I checked the oil to find it overfilled by 1qt. Horrible service. Completely unacceptable.

I have a 2011 Jetta Sportwagen, which for the most part has performed well. However recently Ive had a problem with my rear seat-belts seizing up and no longer working. I took them to the dealer and was charged $120 for them to look at it, tell me it would need replacement and I would have to pay $1200 because my car was no longer under warranty. I informed them I purchased the Platinum extended warranty and they said it was not covered. I contacted VW of America. After about a week I finally received a phone call and was told by a Jenny ** that she would see what she could do. A few days later she called back and said I was out of warranty, but they would supply the parts free of charge, but I would have to pay for installation. I told them I appreciated the gesture, but felt that a 3 year old vehicle should not have this issue. I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to Sharonda. I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

I have a 2014 VW Tiguan with a panoramic roof skylight, when there is a light rain the roof skylight drains work well, when it pour down rains it rains in the car. Dealer will not fix it, they say it is a faulty part and they do not cover it!! $2,700.00 WOW. Great German engineering if you like a expensive pool on wheels. I must be crazy as I own four VW vehicles. I will really need to reconsider another VW vehicle purchase.

VW New Beetle are expensive cars to maintain, difficult to work on and have unreliable transmissions and weak front lower control arm bushings. I have replaced two transmissions in 110K miles, 11 headlight bulbs, 9 trunk pistons and two sets of lower control arm bushings with ball joints plus two vacuum pumps that leak oil.

I bought a used VW Toureg 3 1/2 years ago after I was told that they were the most reliable & safe SUV I could get for my family. I purchased the vehicle with 40,000 miles and knew I may have some repair bills down the line, but was reassured by the salesman that it would last until 250,000 easy with regular maintenance. Since that time, I have spent over $7000 in repairs which has included both headlights (at over $200 apiece), brakes, tires, valves, crank case ventilation, windshield wipers, expensive oil changes, etc. I cannot even remember all of the repairs I have had to do, but if I had only applied that $7000 to the purchase of the vehicle I could have gotten a new Ford with a warranty. First of all, the only place that can do the repairs is a VW dealership which adds about $75 to every service. Also, I have not taken it once where it hasnt been at least a $500 bill. We have had a Ford F-150 Truck for 15 years and have not had $500 in service in total! After taking my complaint to the service department at Northtowne VW, his response was, Yes, maam. I am now stuck with a vehicle I cant afford to trade in (I still owe) and cant afford not to fix. I hope you dont make the same mistake!

VW has the worst customer service on the planet. The usual hold time is about 45 minutes followed by incompetent reps that are incapable of taking notes down, following through or taking any action. Second and last VW, in fact I am so pissed off that I want to sell the car off. They should be out of business.

Bought a 2021 VW Atlas. Made in USA. Navigation issues. Accepts address but will not go there. Works on 80 % of address that are entered. Complained to VW, getting nowhere. They say it is a software issue. And is not their problem. They say I should deal with software company. I bought this car from VW not the software company. Customer service sucks. They are purchasing inferior products - to save money and not supporting their customers. Will never buy another VW.

I spoke with someone at VW customer service on the phone July 1st, 2016 who assured me that I could make a payment through the automated system via telephone on July 4th at 8:00am. I was hung up on all day yesterday and now it is July 5th 10:20 EST and I cannot make a payment via online or through the automated system. The customer service rep told me my credit will not be affected. This is UNACCEPTABLE. Now going on 1 full hour on hold with customer service 800 number. Still have not spoke with a live person while I am calling the automated number as well. Normally, my car payment is due on the 4th of each month so I tried to make my payment through the automated system on July 1st. They have been performing system maintenance for 5 days now. I am giving 1 star but if I could give 0 I would. Never buying a VW again and its a shame Ive had 3 and like the cars but this is not worth the stress and horrendous customer service or lack thereof.

The axel on our 2018 7 passenger Volkswagen Atlas broke 19 days after driving it off of the lot. Took the car back to the dealer and they deemed the Atlas unsafe to drive. This is extremely alarming considering had we been on the road with our 3 small children, this situation could have been very bad. The service department at Stone Mountain Volkswagen was very understanding and set an expectation of 2-3 weeks to repair. They put us in a loaner vehicle a Volkswagen CC. Which was all they had at the time. We could barely fit into the car and the car had no trunk space. The whole reason for wanting the Atlas was for the space and we thought it was a safe vehicle for our family. We dealt with the length of time it would take to fix because we actually thought our car was getting repaired.At exactly 3 weeks after taking the vehicle back my husband and I called to find out what was going on as we heard nothing in regards to the Atlas being repaired. We were told at that time that the dealership was still looking to get the part. At that time they said that it would be another 3-4 weeks. Which at this point we were pretty frustrated and disappointed. We are paying for a vehicle that we cannot even drive, and the dealer has had it longer than we have. We also found out, at the 30 day mark, from the dealership that the company that makes the part had no ETA on when the part would be ready. At this point we were upset. Felt like Volkswagen did not care about a client who is paying for a SUV while driving a car that can barely fit your family. Also upset because during this time nobody proactively reached out to inform us of the situation.We also called Volkswagen Customer Care several times in regards to this and got the same answer, Im sorry but no resolution until one rep named Ryan (thanks Ryan) decided to escalate it to a Region Manager. The manager made calls to my husband while he was at work, when he was able to call back the manager did not answer. He left voicemails for her to call back. She never did. She then called to notify us that the case would be transferred to Retention Resolution Team. We havent heard from them yet. We also called Volkswagen Group of America Corporate Department and we were transferred to the TDI Escalation Department, in which we had to leave another message.After the 30 days passed we overnighted the Vehicle Repurchase or Replacement Request to an address that we received from another Volkswagen Customer Care representative to have the car replaced, which is within our right under Georgia Lemon Laws. Yesterday the Dealership called and said the part would be ready next week. They called back today and said the vehicle was fixed and that we should come get it. This is very suspicious as we do not want a rush job because we do not want to be right back in this situation and if it was this easy of a fix then why was it not done in a reasonable timeframe. It is also suspicious that now something is being done because it seems like they do not want to give us a complete new car, which to my understanding is required by law. This has been a very unpleasant experience, and we never had this problem with our Volkswagen Jetta.

I have replaced 12 ignition coils on my 2002 VW Passat.The first coils went out at 85,000 miles.Two were replaced today,1-24-11. VW should be forced to justly compensate all owners who have had this problem.

Brian from Cardinal Way offered me $33K for an GTI Autobahn in black. I took a day off from work, hauled both my parents and myself and Uber to our destination. Once there it quickly turned into a circus. They dont have the car. Brian had car trouble of his own and was a no show. (He must own a VW.) Both the manager and another guy tried to get me to buy another trim which I declined. While they were tossing nonsense in the air, another dealer 10 miles away texted me for a better deal. I declined. Bridges burned. So we had to take Uber back home without the GTI. Not sure how these car dealers live with themselves but I do believe Karma is a **. Never owned a VW and Im happy to join the Boycott group.

My son was parked with the engine running, listening to the radio. The engine burst into flames and exploded three times. He was parked up against a building across the street from our apartment. It was determined it was due to a malfunction in the engine, and we were reimbursed for the car by our insurance company. Our son could have been killed, but Volkswagen, which is doing a big ad campaign about safety, refuses to pay the building owner for the damage or to reimburse us for our $1000 deductible. There was a recall, but even though we bought the 2-year-old Bug from a dealership and had it serviced at a dealership, we were not advised of this major problem with the car. Forget safety in a VW. Forget responsible compensation from VW.

I purchased my brand new VW TDI in May of 2015. The TDI scandal was announced only a few months after my purchase. The following Nov I received a letter about the Goodwill package Volkswagen was offering as long as you register your vehicle... Information they clearly had!!! I immediately went to the site to register my VIN. Their site continued to freeze after the input of the VIN #. I continued to try several times a month with no luck. In Jan 2016 I emailed VW with my concerns AND my vehicle information. It took over a month for them to get back to me and inform me that there was a high volume on their site and to keep trying or try another browser. REALLY? I kept trying every month several times different computers, iPads and phones... no luck. I finally got through on June 30, 2016. The response I got was Congratulations! Your vehicle qualifies for the Goodwill Package. Unfortunately, this registration is closed. I called VW customer care, and after being on hold for over 30 minutes, the agent informed me that there was nothing he or VW could do because I had ample time to register my vehicle. I was told I should have called their customer care department at an earlier date (they are only open from 9am to 5pm Monday-Friday) and they could have walked me through registering my vehicle. I work during those hours and dont have time to sit on hold for 30 minutes!! I know how to use a computer!! They are still offering the package, just not on MY vehicle!!!I was not allowed to speak to a supervisor and was told that VW was very firm on not extending the program past the cut-off date. I want to know how many others had this problem? Was this just a ploy to lure us into not bad mouthing a company who purposely defrauded their customers? Are they still pulling scams on us? Should I file a suit for this $1000 package?

Took my 2016 Golf R (with only 56,000 kms on it) in for servicing as it simply shut down. VW Service Tech told me it needed a new engine control module (ECM), turbocharger and thermostat housing - something they rarely see. Its one owner car, serviced exclusively at VW dealer, low kms, and babied. Final bill was $7,000 on a car that cost $46,000 new. I asked VW Canada to look into it and share (50/50) the cost of the repairs. While it was out of warranty, they offered me $1,500 credit on future VW sales and service - which is of little use to me as I sold the car to the VW dealer, and dont plan to ever buy a VW again. Guess theyre simply not interested in my future business (VW, Audi, Porsche) or my word of mouth. Unfortunate as Ive purchased 10+ Audis in the past and this was my first foray into VWs performance cars. Wiser for the experience and disappointed.

I live in Oregon and its Nov 2014 and my Beetle has been leaking inside the cabin behind the drivers seat for over a month. I took it to the Herzog-Meier VW dealer shop and paid $581 for the repair. They said it was the seal of the 3rd break light that was broken. After the repair I paid for inside car detail to get rid of the mildew. Now 3 weeks later I have a pond behind the seat again. Have I been tricked? I Googled for VW beetle water leak and I find all sort of engineering problems with sunroof and windshield drains related to this vehicle and I recall. Who owns informing consumers? Isnt the dealer supposed to know? The mildew is getting me sick and I rely on this vehicle.

I buy a Volkswagen vanto car and Renault duster same time and in first 1000 km I got problem in vento car staring rack. After 27000 km the problem created in vanto clutch plate pressure plate. I ask them how this happen since I took same time duster also and vanto - the duster I drive 65000 km but no problem. And vento give me very bad experience - I ask them how is it possible they give me answer quality is not same. That means Volkswagen is cheating and Renault is giving best quality. Now they are not giving me warranty - first they told me 3 years warranty but now they created 50000 bill. Now you people tell me what to do. My car is in workshop. Only now I think I have to take help from court first.

I contacted VW Roadside Service for assistance and spoke with a customer service representative (CSR) named Tammy. She was very abrupt and discourteous as I tried to communicate why I needed Roadside Service. My front left tire blew out. I contacted the VW Roadside Service. The CRS asked if I had vehicle warranty and after she checked she said I did not have the warranty. At that point she became nasty and abrupt in taking my vehicle information. She told me that Roadside Service did not change tires. She did not listened to the information that I gave her and she kept telling me this does not work speaking about my credit card when that was incorrect. There was nothing wrong with my credit card. If she had listened to me she would have gotten it right the first time.My husband and I have purchased several vehicles from VW over the years and I am very disappointed and angry at the treatment I received when I was in need of HELP. I did not think VW Roadside Service is only for consumers with warranties on their vehicle. I will not use or recommend this service to anyone else. There are other Roadside Services that are much nicer than this one!

2018 VW Tiguan SEL Premium. What’s not to love? Well if you have 2 days to listen I would tell you. Today the EPC warning light came on and what followed is too much to add here but many VW owners have the same problem. I guess here comes another recall. Never VW again!!!!

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

I have had to replace my engine twice in the last 10 months. My 2012 VW CC with 89k miles has cost $11,000 in repairs in the last 10 months with nothing covered by warranty. I understand that mistakes happen in business, but the way you judge a company is how they respond to a mistake. Needless to say I can never recommend buying a VW to anyone.

My engine light came on although car was running fine. Engine code 2181 said that thermostat and coolant pump need replaced. $915 later ($610 in labor), my car is running the same as it did. Loyal owner of 3 Volkswagens rethinking his loyalty.

I bought my 2008 Jetta in 2007. At first I was very pleased with the style and performance of my new car. Unfortunately, in 2013 my Jetta started falling apart from the inside out. I have had a car that fell apart from the inside out before - not even my used Ford Falcon. Inside material has pulled from every seam, which is now attached by thumb tacks. I have since found out that other Jetta owners have had this same problem. I have owned two Acura Integras for 10 years each and never had a speck of trouble with either one. What is up with the Jetta? I will never own another Volkswagen ever, ever, ever.