I purchased a brand new Tiguan r-line. After one day I drove it in the rain and the headlights misted up. Notified VW and took the vehicle back. I was told that it is normal in not too many words. Picked vehicle up today and it was raining again and lights misted up again. How can be sell vehicles knowing that the headlights have this problem. VW essentially refuses to replace headlights. Just want to let people know what they are potentially in for if they buy be.

The first day I drove my new 2019 Tiguan SEL home, I opened the passenger driver-side door and the handle got stuck and would not go back in...Made an appointment for 2-days later to get this fixed. During the 2-day waiting period, I was stopped in a turning lane on a four-lane, lighted road to make a u-turn. When I hit the gas pedal to go the car jerked forward, and went to a standstill for about 5-seconds while my foot was firmly pressing the gas pedal. This caused the two oncoming vehicles to have to screech to a stop; and the vehicle in the middle lane had to swerve to avoid hitting me and spin out. When the Tiguan started moving forward, I had to pull over because I was shaking. The same issue happened again the next day, but no oncoming cars were in sight.Went in for the door appointment, I told the service rep about engine and asked to speak to a manager. An assistant manager came out, I told him about the engine, and he respond thats a VW and gave me a hug and two free t-shirts. New door handle had to be ordered due to corrosion, had to come back 3-days later to have it fixed. During those 3-days, the passenger seat seat belt warning sound started randomly going off, along with the airbag light flashing above the hazard light when my handbag was on the seat. Reported that and the engine issue again at next appointment. Had to leave the car for two days...At pick-up was told everything was tested fine, but VW did not bother to test the seat sensor. Was instructed to not put anything on the passenger seat, as stated in the cars manual.I was in tears telling VW of Naples dealership that I felt totally unsafe but they would not help me get another vehicle and told me to get back into this vehicle. So I contacted Volkswagen corporate to request a new vehicle, or to let me out of my lease...Denied. Both VW corporate and Naples, FL dealership did not care about my safety at all, nor that I was obviously an unhappy customer. Money should never come before safety, so I paid to get out of my lease. This is a deadly safety issue.

Faulty seat recliner - I have owned a new Gold Cabriolette for nearly a year now. I love it, except for one repetitive and irritating fault - the seat release to swing the seat forward to move so you can access the rear seats is made of a plastic material attached to a metal shaft that releases the seat mechanism. The connection between the plastic handle and the metal shaft is continually breaking. When this occurs, you cannot access the rear seats as the seats will not move. You must return again and again to have VW dealer reattach the handle to shaft. What an absurd mechanism. Why cant they have one metal handle shaft that does not break every time you touch it?

My timing chain needed to be replaced on a 2017 Tiguan (or so they said). Only 70,000 miles. I changed the oil with synthetic per VWs maintenance schedule. Even though they had a massive recall on this same issue and claimed it was resolved, it hasnt been. VW reviewed the case and determined no action was necessary on their part. Basically, sorry, too bad. Then 3 days at the dealer with no loaner. VW Customer Care is a hardly that. Customer- Dont Care should be the name of the department. Over 1 hour on hold, or wait for a call back- you wont lose you place in line...get the call back later, only to be on hold another 20 minutes....seriously? They wont give direct numbers, so every time you call you have to go through this drill.

If I had only known what an awesome car the 2013 Volkswagen Tiguan was I would have bought another like it. This car is reliable, safe, comfortable, looks great, handles great and good on gas. I wish I had known sooner. What great car!

I just returned the vehicle last week and I received a bill for $567 for wear and tear. I just called them and tried to find a better way to pay because thats too much for me to pay but the person I talked to was super rude with me and did nothing about that. I recommend never deal with VW. They have shifty customer service. Im really pissed off cause all VW dealers working hard to get new customers after big lawsuit they had but the people working in VW credit financial are so rude and unorganized and losing customers easy for their behavior.

Volkswagen Credit OVERCHARGED me, its employees LIED to me and now wont remove a wrongly-made derogatory mark on my credit report despite earlier promises that it would. I have a lease through Volkswagen Credit, which was until recently on automatic payment. A few months ago I noticed Volkswagen charged nearly $150 more than my typical payment. Volkswagen never communicated it would charge this additional amount, so this was a complete surprise.I contacted VW credit and did not hear back for several days. So, I disputed the portion that was above and beyond my usual payment with my bank. I again contacted VW in writing and did not hear back. My bank confirmed with me that they tried multiple times to contact VW credit to work things out, which is typical for a dispute case, but were unable to get a hold of anyone and eventually the dispute was authorized by default.The next month I receive a bill stating I was past due in the amount of the typical payment plus the mystery charge. VW credit had still not contacted me about this transaction despite repeated followup. Finally I get someone on the phone who explained what the extra charge was for (a tax on leased vehicles specific to my city, which gets passed on to the consumer once per year; she couldnt tell me why I hadnt received this extra charge in the 2 previous years of leasing the vehicle).I tell her I will go ahead and pay the past due lease amount, since I did not dispute the charge to begin with, and I will read the law regarding taxation on leased vehicles (This is not typical in my state but unbeknownst to me at the time a handful of cities tax leased cars). During this conversation the representative assured me that since I paid the past due amount it would not show up on my credit report, and I have until the lease ends to pay the additional charge for the tax.After researching the surprise tax charge, I pay it within 30 days of the conversation and several months before the lease is set to end. A couple of months pass and I find out that despite paying the past due amount and the additional surprise charge, there is a derogatory mark on my credit report. I send a message to VW credit explaining the situation and letting them know that I was told very specifically that my credit would not be damaged by what happened. They reply, in so many words, that they do not plan to revoke the derogatory mark and they dont care what their employee said. First the diesel scandal and now a confirmation that Volkswagen doesnt care about their customers or doing what they say theyll do. Stay away from this company.

2014 TIGUAN: OMG this car turned into a nightmare - went whacky on a mountain pass - gas pedal and steering went glitchy, then ESC light went in apparently indicating ABO was bizarrely shutting down, then ABO failed. Dealing with VW a bigger nightmare. I will never get a VW again!

I have a 2011 Jetta Sportwagen, which for the most part has performed well. However recently Ive had a problem with my rear seat-belts seizing up and no longer working. I took them to the dealer and was charged $120 for them to look at it, tell me it would need replacement and I would have to pay $1200 because my car was no longer under warranty. I informed them I purchased the Platinum extended warranty and they said it was not covered. I contacted VW of America. After about a week I finally received a phone call and was told by a Jenny ** that she would see what she could do. A few days later she called back and said I was out of warranty, but they would supply the parts free of charge, but I would have to pay for installation. I told them I appreciated the gesture, but felt that a 3 year old vehicle should not have this issue. I wanted them to stand behind their product and replace the seat belts. I asked to speak to a supervisor and got the runaround, until she finally agreed to talk to her supervisor. Instead of a supervisor coming on the line after I sat waiting to dead air for 5 minutes or so, Jenny came back on and said SHE spoke to the supervisor and the supervisor agreed with her position. I told her I wanted to speak to the supervisor and I wanted the name of the person she spoke to. She kept trying to avoid the issue and then finally said she spoke to Sharonda. I asked to speak to her and was told she could only put my request in the system and someone else would contact me by Monday.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

My Touran GT 1.4 was inspected and serviced by VW HK @ less than 12000km. Then the gearbox has vibration issue and needs to be taken out for repair. I complained to VW HK. Its tech crew member insulted me openly on a local VW owner Facebook forum, saying that I am a defective human driver that needs fixing, and that I should drive my car directly from Hong Kong to Germany for better inspection by the VW HQ.

This complaint is in reference to the Driver Side Takata Airbag being recalled as unsafe and potentially deadly. I am leasing a Volkswagen CC. This is the second VW Ive owned. I was notified almost a year ago that my car has been affected by the Takata airbag recall (Driver side airbag) and I have been driving an unsafe vehicle this whole time! There is obviously no fix for this yet and who knows when/if they will ever repair the problem. I have tried working with the VW Dealership that I leased it from as well as VW Credit and also, Ive been trying to sell this vehicle however, as you can imagine no one will buy this VW because of the recall! Who in their right mind would want to?!?! Yet, Im expected to drive an unsafe car and continue paying for it as well! This seems fraudulent and illegal to me yet I have no recourse. This is totally insane!!! Shame on Takata and Volkswagen for getting away with this!!! I requested that VW buy back the leased car from me. They want an exorbitant amount of money and to my surprise they said they couldnt help me!! They said it is an issue for Volkswagen America to fix... So now Im stuck with a vehicle that no one will buy including VW!! Im truly disgusted by the whole experience and the company. Although I cant even put into words what I truly think about this company! This isnt my first VW but it will definitely be my last one!!!

I brought in my Mother-in-laws 2004 VW Touareg into the Kitchener dealership (Crosby VW) due to major rust concerns. VWs preferred auto body shop Mitek then saw it and drafted a quote which eventually VW Canada denied saying it was surface rust even though it clearly started beneath and was solidly through. I disagreed and while I was largely ignored by VW Canada my persistence eventually ended up getting me a written response but no real explanation, process or coverage and I had to take care of the $6000 repair myself. I drive a 2012 VW Golf R and I am a long term VW fan who feels very slighted. I am experienced with most forms of legal action largely due to my employment and I seriously considered legal action as I could easily take this to small claims court, but in the end I didnt feel it was worth the bother or the issues VW Canada would create. Anyway the same VW Touareg now has rust coming from beneath again on the right rear door in the same place as it occurred in the left rear door. Im guessing VW Canada will pull the same nonsense and fail to honor the warranty. I have filed a BBB complaint to which VW Canada has denied all liability. I responded with this.I do not accept the premise of this response on the grounds that: a) VW Canada cannot upon my many requests provide any supporting documentation or scientific evidence as to how this is as they call it corrosion perforation resulting from outside influences, failure to promptly repair paint damage, damaged undercoating, or surface corrosion; b) A third body panel (passenger rear door) is currently showing signs of rust from beneath the surface, but it takes many months to even get a check up to see if it is covered due to a backlog at VW. I believe that this is a deliberate attempt to present the damage as failure to promptly repair and circumnavigate VW Canada’s responsibility to honor their warranty.c) VW Canada’s response to the BBB complaint does not make effort to address the rear driver’s side door that was replaced due to rust from beneath and provided no explanation as to how it rusted nor any coverage; d) The license plate was not in contact with the tailgate until the day before inspection when I removed the plate and cover to better see the damage. I did not put the cover back on to take in into the dealership because it broke upon removal. VW Canada has made no effort to provide any evidence that this was a long-term situation. In summary I believe based on online posting investigations, that VW Canada is following a mandate issued by management to cut costs by lowering the amount of rust corrosion claims paid out.

After four years of dealing with Volkswagen customer service I have made my mind up to never buy another! I like my 2010 Jetta TDI Sportswagen - its a nice car to drive and get decent fuel mileage. I have dealt with two different dealerships on various issues, and feel their service representatives are very poorly trained. Can you imagine one of them telling me that my spark plugs needed replacement - on a diesel, there are no spark plugs! Or a labor charge of $90.00 to replace the rear window wiper. The wiper itself cost $16.00 as a separate charge. This car has never been touched by anyone but VW dealers, and they stripped the oil pans drain plug out?? Then blamed it on me because I have the cars oil changed too frequently??The latest issue was an engine trouble light. They charged me $99.99 just to read the problem, then tell me the problem is your glow plug is bad. Diesel engine will not start without an active glow plug. I feel I am being ripped off. And when I total all the charges, I realize I would have been better off financially driving another vehicle with half the fuel economy. Today I got an answer back from corporate that they took my complaint and passed it on to the dealer -- whats wrong with this picture??? Before you invest in any Volkswagen product, consider their poor, and very expensive service work, and no help from the manufacturer. Customer Service Counts!!!

I purchased a VW Jetta TDI in early 2010. By mid-2011, the Air Conditioner was not working properly and I needed a new Compressor that cost me $1200. Approximately 3 years later, I am told that I need another compressor because the A/C is not working. I have had this vehicle for approximately 4 years and literally it has had 3 compressors. I am about to spend $1400 on this 3rd compressor and Volkswagen Customer Care Unit people state that there is no assistance they can provide. The car has too many years on it (a total of four) and I will have to pay for the 3rd compressor (I paid for the second one too). The only comment I have is that I WILL NEVER PURCHASE ANOTHER VW VEHICLE; IT IS CRIMINAL AND PATHETIC THAT A COMPANY STATES 3 COMPRESSORS IN 4 YEARS IS NORMAL WEAR AND TEAR. What a hypocritical Care Unit. I have received no satisfaction and I would never recommend purchasing a Volkswagen vehicle.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

I own a 2018 VW Tiguan. The customer service of VW and VW Credit is terrible. And I will never recommend or buy another one because of that. I have been dealing with title issues for 4 years and it’s still not resolved. Every time I call, there is another reason or excuse for things not being taken care. Beware of financing through VW!

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

The Customer service at this location is the worst Ive ever experience at any dealership. Ive own the car I purchased from them for 7 years now and every time I take it in for servicing I have to wait hours before they complete the simplest thing, i.e. oil change, state inspection. I will never purchase another vehicle from this place or any Volkswagen dealerships based on the service Ive have received.

08/10/2019 Volkswagen and Audi Poor REVIEWS, 2 Volkswagen products experiences at early miles, 57,000 to 62.494 2012 Audi A4 and 2014 Volkswagen GTI, known problems by Volkswagen. I had a 2012 Audi A4 with engine light that would come on after 56,000 miles. I brought it in to 3 dealerships in Louisiana. They would tell me they didn’t understand because diagnostics says car is running smoothly. I told them, That’s fine if it’s running smoothly, but selling a car with an engine light is a loss for me, because who wants to buy a car with an engine light. They all said, It must be something intermittent. Lafayette, LA, Baton Rouge, LA, New Orleans, LA. I finally brought it to a dealership in Orlando Florida. I told them to impress me. Audi was good for a next car by fixing my issue. They said, Give us a few days to work on. I did. They charged $989. It was good for 2 months and light back on. Sold that vehicle. The problem was an intermittent overproduction of fuel that no one could fix for good.2014 Volkswagen GTI, guess what, light came on on this one at same mileage, 57,000 to 62,494. I read up on the engine light regarding P2015 code, which is an intake manifold problem, that Volkswagen recognized as a problem, but instead of recalling, they decided to extend warranty to 120,000 miles, but only as a lottery picking of VIN numbers, so if your VIN wasn’t on list, and you had the same problem, you had to pay for this poor quality intake manifold problem. They would clean if only cleaning, $1200. If it involved the worse case, it took changing manifold, of which that would be, needless to say, much more, mind you at 60,000 miles this expensive cost. So yeah, look forward to this much expenses at this early in the life of the vehicle.So one thing is knowing Volkswagen recognized the problem, but treated fix as only some would qualify for extended warranty, and if you experience problem and your VIN wasn’t on list you have to pay. You call Volkswagen Headquarters or customer care, because if there is a problem, and manufacturer is willing to work with you and understand extenuating circumstances, explaining you had two of their products, and they make things good and go the distance, then that’s good, because all you want is a fix/corrective action; however, when you speak to dealership and report to headquarters, and all they want to quote to you is that it’s out of their hands, that your car’s VIN # is not lucky enough to be on the list (lottery/pot luck), ... so you’re stuck with a young car with enormous expenses, after the expensive purchase was not long ago.Yes, bad vehicles of Volkswagen, 2012 Audi A4, and 2014 Volkswagen GTI, both at range of 56,000 to 62,494 miles, you are left up the creek without a paddle and large loss of money. One never was fixed and had to sell at lesser amount because of engine light no one could do anything about. The other is just extreme expense for cleaning or replacement of intake manifold that company recognizes problems, but handles whether warranty is extended or not based on whether your car’s VIN was included, like on a lottery. Thank you. Dwayne **.

I purchased Polo Vivo 2015 brand new and it went in for repairs 5 times after the last time we rolled the vehicle that almost cost my families lifes. Volkswagen done a assessment on the vehicle and sent me a report. If you look at the report they contradict themselves with all the proof that I have all the repairs that was done. I need people to stand with me so that the story can come out to public.

I bought this Wolfsburg edition with 50k on it as a CPO. It now has 69k on it and its been back and forth to the dealer for repairs twice. Car just dies when running. Theyve replaced all 4 valves, now the car wont turn over and I was told it needs an engine replacement. I would love to back out of this vehicle and warranty. Is this feasible? Ive owned it for 10 months. Please advise.

I introduce myself to you as a long-time and loyal VW customer. I have owned seven VWs in my life. Currently, I own a 2017 Touareg and a 2016 Jetta (son). Obviously, I enjoy the VW brand. It goes without saying that the events surrounding the TDI matter have been disappointing to me as such a loyal customer. Having said that, I accepted your apologies on behalf of VW and the terms of the TDI settlement as they related to my 2014 Passat TDI. Not only did I agree to the settlement terms as outlined by the US Courts, I went on to purchase the 2017 Touareg after turning in my Passat in late November.To be brief, the settlement process has been an unmitigated disaster by all accounts. I entered into a signed agreement with Volkswagen on or around December 22, 2016. I was told my funds and the funds promised via the settlement agreement owed to Fidelity Bank would be distributed within three business days. Indeed, I received my portion of the settlement funds timely. Unfortunately, as of todays date, some 60 plus days later, the bank has yet to receive their funds. Although, the representatives from Fidelity Bank have done what they can to assist me, in order to keep from being sent to collections and adversely impacting my 820 credit rating, I have been forced to make multiple additional car payments on a vehicle that I have not possessed since November 2016. Not to make light of the tangible financial losses in terms of interest and principle, I have spent conservatively 40 hours in phone calls and e-mails back and forth with the claims center, the bank and now the plaintiffs general counsel. Despite my efforts, NOT one single person has taken the leadership to step-in to rectify this matter.Let me say this, the service rendered by the VW claims department is deplorable! I have been a risk manager and claims/litigation manager in the insurance industry for the past 27 years. I have worked for and with some of the best. Simply said, the claims department handling the TDI settlements is THE WORST. They have been unprofessional, dishonest and in my opinion, they have continued to commit fraud on behalf of VW. The plaintiffs general counsel is doing what they can to assist me. However, to date, they have not been able to rectify this matter. Without continuing on, which believe me I could, I will leave you with this. I fully expect this matter to be resolved at the end of business today. That includes the payoff to my bank as promised to me when I signed the settlement documents in December 2016. In addition, I expect compensation for the accrued interest, principle payments and my extensive time that I have had to dedicate to this matter to protect my personal and financial interest.I have engaged individual counsel to pursue additional counts of fraud and material misrepresentation against VW. Additionally, I have reached out to local law enforcement to file criminal theft charges against VW and their corporate representatives for the unlawful taking of my 2014 VW Passat TDI. I will post this letter on every social media site possible by the end of the business day today should I not receive an immediate and satisfactory response. The actions by VW as outlined above constitute continued criminal and fraudulent behavior!

My VW Tiguan has been having some issues related to carbon build up, all cylinders misfired when cold and rough idle. Talking to one of the reps, told me that this issue was covered under my warranty and was a lie. Took the car this morning and now they want to charge me $900+ for an issue many people have complained about and no recalls have been made yet. I have found VW reputation to be a total **, don’t care about their customer at all, but money is all they want. I want to thank VW to open my eyes and look elsewhere and spend my money on products that back up their customers.

I bought my 2010 VW CC sport a few months ago. I was pretty happy with it at first. I rolled 60K and took it down to Hallmark (Henderson TN) dealership. I asked for the 60k service that my manual stated it needed which includes the following: oil change, spark plugs and coils change, tire rotation, brake inspection. I paid 300 for all this to be completed. After leaving the dealership my car starts misfiring after only 20 min. I drive it home and called the dealership only to be told CARBON build up in the motor needed to be cleaned. (There is no carbon build up.) I asked for more details and they hung up. So I decided to look into my car and see what they actually did. Lo and behold the spark plugs were still in the car from 2014. They charged me $90 for the tune up that they did not even do. I looked at the coils and it was the same thing. Except the coils were the original 2010 ones. Now my car wont even stay running because of something that they did during their SERVICE. They want to charge me another 1300 for them to re-diagnose the issue and clean the non existent carbon. (The carbon was previously cleaned before taking it to them.) MY advice, do the basic maintenance yourself and dont ever visit this dealership. If I could afford to swap this VW off it would be gone like yesterday.

Recently, I bought a used 2008 VW Rabbit from a private party. 2013-14 was my first winter with the Rabbit. Until my ownership the Rabbit had been garage kept. Turns out there is a VW design flaw. VW acknowledges how to repair the issue, however does not acknowledge there is a problem. Therefore, offers no recourse to accommodate VW Rabbit owners. How is this possible? How is this denial helpful? Snow and ice build up in the door jambs, over long winter months. The simple action of opening a door is meet with resistance when snow and ice accumulate due to poor drainage. The lower front corners of the doors bend out. In addition, the paint cracks and peels. Thus, rendering a well maintained VW Rabbit blemished and susceptible to rust.As the dealership nearest to my home, I had every intention of having the vehicle serviced at New Motors Volkswagen. So, I brought The VW Rabbit in for advice. I found them all too willing to shrug off the issues I am having by averting the lack of accountability and blame off on corporate, with the customary response, This is out of our hands. Indeed, it is a corporate matter - all the same it is a product they sell, they service and subsequently endorse. It would have gone a long way with me and my overall perception of Volkswagen had they shown genuine concern and support. Local dealerships are the corporate cornerstone in each community. The lack of aid, comfort and cooperation exhibited by this Volkswagen dealership is indicative of the exact type of behavior we can expect from Volkswagen Corporate themselves. Ultimately, the dealership apple doesnt fall far from the corporate tree. Clearly, Volkswagen has no consideration for the consumers of their products - why wouldnt their dealerships embrace the same cold policies?Understanding I am not the original owner, understanding the so-called warranty has expired and understanding the vehicle has been introduced to weather conditions and storage conditions it has not faced in its previous years, should I, the consumer who entrusted my savings, my earnings and my faith in the Volkswagen product, be left out in the cold? It appears that is exactly what Volkswagen Corporate and its fledgling dealerships are doing. Taking advantage of hardworking people such as myself, who are too small to contest the mighty corporate injustices of Volkswagen. Volkswagen is treating myself and every one of its consumers as simple-minded prey by selling inferior products without certitude and without aegis. Volkswagen will NOT take responsibility or offer any assistance.Unlike Volkswagen, I can admit when I have made a mistake. By purchasing my 2008 Volkswagen Rabbit, I have certainly displayed an egregious lapse in judgement. Without a doubt, Volkswagen is not a company driven by consumer satisfaction, or superior products, but rather a company driven by bottom line profit margins. Thank you Volkswagen for correcting me.

Absolutely the worst Customer Care I have ever seen or heard of, with every question I ask or point I make Corey with CC replies with the same textbook answer of Sir I understand your frustration and I stand behind my dealership (right or wrong). The turbo went out of my Passat TDI as it has in 1,000s of others and they are blaming an outside source, therefore voiding my warranty.

I bought a 2018 VW Atlas SE Tech, terrible vehicle. DO NOT buy this vehicle! The safety system does not work. The start and stop system makes you accelerate rapidly when its on and you start moving your car (so, you may hit a car in front of you if its too close). The ICRS system does not work. The car will not brake for you. I have tested it many times COUNTLESS times and the system does not engage. Short of hitting another car or a pedestrian I cannot get closer to the real incident to prove it works. Lastly, if you are in an area that uses prime (water mixed with salt) do not buy this car. It will cause an accident. The car has driven me onto incoming traffic headed the other way, I had to drive off the road to avoid a collision. I took it to the dealership and they said it works, but did not prove it. I had to take their word. I tried crashing the car again to see if it works. IT DOESNT!! So, do not spend your money in that vehicle.

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

2017 Alltrack. Had we known how dreadful our selling dealer and VWoA customer care related to a new vehicle purchase would be, we would have immediately turned around and never looked back. Upon delivery of our new Volkswagen, we found several issues that we addressed and were told that theres nothing we can do. VWoA is basically useless when customers have legitimate complaints, so much for VWoA s concerns about the customer purchase experience. Without going in to detail, lets just say our experience left a very unpleasant taste in our mouths. There was no delivery inspection record or documentation, the literature and accessories were unpackaged scattered around the cargo area, one of the remote keys was defective, the fluid levels were below minimum requirements, the Navigation SD Card was found under the front seat, but the dealers 4 metal logo was prominently affixed to the rear hatch with some type of super glue. This is our last Volkswagen purchase. We feel that all we are to the dealer is a number in their quota. Pathetic!

I dont usually do this because I believe in the good of others. But I am so disappointed with this company because of the length of time it has taken for you to report to the credit agencies that I no longer have a VW. It has been 3 plus years (March 2016) since I paid off the car in question and ever since I have tried to get a house the past few months have been hell because I have had to verify it every time someone checks my credit because your company didnt do what they were supposed to do when I turned in the car. Needless to say I will never be buying a car from you ever again.

Until now I have always had good luck with the VW corrosion warranty. I recently submitted a claim that they have refused to cover. They are telling me that the damage is due to a factory installed molding and not covered by warranty. It is corroding from under the paint, causing it to bubble. They say that it should be covered under the 4 year paint warranty and not the 12 year corrosion warranty since there is no visible corrosion. I requested information, and they replied We would have to rely on the diagnosis determined by our dealerships. The dealership said they send the pictures in and do not make the decision. They will give me very little information about the denial and to the best of my knowledge the determination is being made by someone who has only seen cellphone pictures. It seems that VW has added plastic trim pieces in areas prone to rusting as an excuse to void their own warranty. I love the car, but it is very disappointing they will not stand behind their warranty. It is still one of the best warranties out there, but a warranty is only good if they are willing to stand behind it.

I own two VW vehicles, one is a VW Eurovan that recently have to replace 4 tires because they were splitting. According to my local VW dealer Dick ** they dont deal with tires. After I complain, they agree to check with their tire supplier and agree that the tires have some splitting due to some defects. Two weeks later I still waiting for the service manager to give me a resolution to this problem. After I contact him by email he respond, That is very typical waiting process. They forgot that when I purchase the tires at the dealer I paid in FULL. So far my tires went to the supplier on May 20th 2016, no answer yet.My next one is about my VW Jetta Wolfsburg Radio. Yesterday my radio stop working, no sound or power. I went online to check if there is a solution to this problem like a bad fuse and to my surprise I found out that this problem with the radio is very normal. Today I call VW of America and they say that unfortunately my car warranty expired and I have to fix this radio out of pocket. I exposing that to a VW customer that is been buying cars for more than 14 years is a shame to hear such a poor customer services. I was just thinking about buying a new VW Touareg. After this experience with VW of America and my local VW dealer I will change car brand after all competition is there to pick a better experience and representation.

We purchased a 2012 VW CC in May of 2012. The car was used and had approx. 18,000 miles at time of purchase, currently the car has 72,000. We had routine oil changes done (more than required by VW) and service to our vehicle. In 2014 at 51,000 miles our 2012 VW CC needed a new engine. We took it to a VW dealer and had the engine replaced. At the time of engine replacement, it was RECOMMENDED not included in our engine replacement that a transmission oil change may be needed. This information was not pressing in its delivery as other additional services were provided and included at time of engine replacement this was not. At the time of engine replacement the mileage was 12,000 miles over the recommended oil transmission change which was at 40,000 miles. Our car is currently at a VW dealer who is stating negligence on our part after ONE missed oil transmission change. We were quoted $5,500 to replace transmission on a car that will be three years old to us May 27, 2015. What options exist? Smells like a lemon.

We purchased a brand new 2018 Tiguan and have had an horrible experience. The family almost died in a car accident because of the EPC faulty code. It happened 3 times and Volkswagen could not fix the issue. All of a sudden your car loses power and can’t go over 30mph, it shakes horribly and continues to lose power. The last time it happened (3rd time) we were merging onto a highway, the car shook and then lost power, with your foot to the floor the car will not go over 30mph. An 18wheeler truck almost slammed into the back of us, we had to swerve off the highway. Took it back to Volkswagen and they stated it was a faulty read and NOTHING Else was done! We are so shaken and have no trust in the car.I went directly to head office of Volkswagen and after 6 weeks of discussion they offered me a 10% discount off a new car! Are you kidding me??? 10% when it almost killed my family. I bought a new car so I would have no issue, but instead have had deadly issues. Looking online I see I am not alone. I guess Volkswagen does Nothing to keep their customers safe unless you die and then a class action lawsuit happens. Guess I should head up a class action lawsuit. DO NOT BUY THIS CAR. You will regret it. Stay away from a company who knows there are deadly issues yet does nothing about it!

Our Sales Agent Pete ** and the Sales Manager Paul ** of Durham Volkswagen went above and beyond to make sure that we were happy with our purchase of the VW Atlas. Very pleasant personality and very patient, everyone we met there were all very accommodating. I highly recommend Durham VW and we are very happy with our purchase.

Let me start by saying that this is the second VW Ive own. I just found out that my car has been affected by the Takata airbag recall for over a year and I was not notified about the problem and has been driving an unsafe vehicle this whole time. There is obviously no fix for yet and who knows when/if they will ever repair the problem. Ive been trying to sell this vehicle as I purchased a new car a few months ago and as you can imagine no one will buy this VW because of the recall. As a single mother I simply cant afford making 2 car payments, insurances etc. so I requested that VW buys the car from me. To my surprise they said they couldnt help me!! So now Im stuck with a vehicle that I cant afford and no one will buy including VW!! Im truly disgusted by the whole experience and the company. This isnt my first VW but will sure be my last one.

Volkswagen shouldnt be sold in the US. The customer service is awful and the warranty means nothing. I traveled to Michigan for a quick vacation. The car broke down hours away from my destination. Get a towing truck through road assistance was almost impossible. My car was sent to a dealership 2 hours away from where I was staying. 12 hours later I received a call to let me know they got my car and they were going to inspect it in 1 week, I was staying there for only 2 days. After spending 7 hours on the phone, I decided to take a taxi to get a rental car (the closest rental was 1 hour and a half away). Volkswagen couldnt provide me a loaner/rental. I had to paid for everything. Everybody I talked to over the phone told me to contact the trip interruption department. After spending 200 dollars in a taxi, I get a call that the car was ready. According to them, the car was not fixed correctly at the dealership in Chicago (Volkswagen Irving Park Chicago). Took another taxi the other way, another $200. Once I got there, the Muskegon Volkswagen rep told me the following: We reconnected a hose that they forgot to connect when they replace the crankshaft sensor in Chicago... Please note the car has only 25K miles and broke a few weeks before this. They charged me because a different Volkswagen made a mistake but trip interruption was going to take care of this. Long story short, I made it back to Chicago, mailed all the receipts as they told me to do and today I got a call to let me know the case was declined. This is not money related, I dont care about the money but I can tell that Volkswagen customer service is awful... In Muskegon, in Chicago... Everywhere... even the customer CARE. I dont understand how they do business with this poor customer care. Definitely, not buying a Volkswagen again. On top of that I bought the extended warranty!!! STAY AWAY FROM VW CHICAGO IRVING PARK... STAY AWAY FROM VW MUSKEGON... STAY AWAY FROM VOLKSWAGEN...

All CC models are affected by this tire/alignment issue. Dealers and VW are not forthcoming about the actual problem. There is nothing wrong with the continental tires the vehicle comes with, they are wonderful tires and do not have any record of defects or recalls. The issue is the CC chassis. It is a front heavy car built on a completely different and unique chassis than the regular Passat. They obviously had issues getting the car to track correctly through corners using a standard stance and camber. So they widened the suspension stance and added negative camber in the front to achieve better grip with the heavy front end. (Even with the factory set up you can feel the front end wanting to float off in the opposite direction of the corner at higher speeds.) They did not make the camber adjustable in the front, only the rear is adjustable. This means that you can put any brand tires on, rotate and align as often as you want and you will still ruin your tires every 10,000 miles. So add another $1,000.00 per year for cost of ownership of this car. I am absolutely appalled that VW has made this their dirty little secret and just assume that their customers wont figure this out. Shame on you, VW.

Purchased a new 2007 VW Passat. After about a year noticed the dash and plastic were blistering and starting to peel and crack. Googled the problem - most buyers having the same problem. VW doing nothing - was going to buy a new VW Passat for my granddaughter - decided to buy another brand. Also headlights are terrible, can hardly see at night. Do not recommend buying a VW.

First off, I love my car. From the first day of delivery though there have been problems. I do not have a lot of free time to spend going to the dealer so I gave the car a break-in period for some of the problems to settle and when my 10k mile service came up, I went into the dealer with a list of things I needed to be corrected. The most important is the grinding noise I get from the transmission. This is a problem that a large percentage of other owners are complaining about and VWoA is not handling. When the automatic transmission upshifts at about 25-40 mph, there is a grinding noise that occurs and the car pulls back or exhibits a minor loss of power. It is more noticeable in ECO mode, but happens in other modes. I am concerned that it is slowly damaging the transmission, will cause a breakdown, will be costly (after warranty) or will affect resale value. VWoA says this is normal, but no mechanic who has been presented with this will admit that it is normal. Next, my car has a trunk lid that hits me hard because it doesnt stay in the up position when open. I understand from VW blogs posts that this was corrected in cars made after a certain date, but apparently VWoA doesnt regard the safety of people who are being struck and hurt. I was told there was a fix for the problem, but the dealer did nothing.

Dont ever buy or lease a vehicle from Lewisville VW. The only good thing about this dealership is the service department. I leased a VW beetle and loved the car itself but slick willie and the car dealership owner talked me into a bad deal. My husband was dying of cancer and I feel like I really wasnt thinking straight so I went back to the dealership and ended up with a 4 door Jetta SE. I felt like I was so taken advantage of, it was ridiculous. I will never ever buy another VW from this dealership again!!! Now, I have a car that costs too much money along with tons of medical bills and husband eventually passed away! So dissatisfied.

I have had to replace my engine twice in the last 10 months. My 2012 VW CC with 89k miles has cost $11,000 in repairs in the last 10 months with nothing covered by warranty. I understand that mistakes happen in business, but the way you judge a company is how they respond to a mistake. Needless to say I can never recommend buying a VW to anyone.

Ive owned over 20 cars in my lifetime - most were financed. IVE NEVER HAD A WORSE EXPERIENCE THAN VW CREDIT. As a 6 time VW owner...Ive been trying to get a payoff (so I can purchase the car for my son)...and they WONT GIVE ME A PAYOFF unless I visit a dealer. What a scam! Never again!

My vehicle broke down in Florida on a vacation there. I was given roadside assistance as part of their goodwill to the owners that were lied to about the diesel vehicles. The actual dealership that caused the problem covered the cost of the repair but I was told I would be able to go thru roadside assistance trip interruption to get back cost of hotel, gas, food etc. that was incurred because of this. Now after submitting all my receipts that I was told to do I am now denied that because its not a repair that is covered under the new vehicle warranty - that it was the fault of a dealership so they are saying Im out of luck. Ive owned 2 Volkswagens and if they dont make good on this, this one will be my last. None of this was my fault - its the fault of Volkswagen. I did the right thing. I got a tune up and got screwed once again by Volkswagen.

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

Beware of leasing through VW Credit! I have leased for 20+ years and I have never gone through the issues Im going through with VW Credit after turning in my 2009 Jetta 3,000 miles under mileage! They will rake you for every little ding, scratch, burn, tires, normal wear and tear, anything they can get from you. I will never lease from them again! I am starting a website for other people Ive had contact with to share similar stories. So when the site is complete, I will make sure everyone knows how they do business.Ive never had to pay for tires (they were exactly where they should have been when turning it in). You can turn in a Honda, Toyota, Lexus, etc. with bald tires and they wont bother you! It’s normal wear and tear after 36 months. Ive only ever had to pay for over mileage! VW Credit is ridiculous and I, nor my friends, family, neighbors or co-workers will ever do business with them again!

2011 Jetta radio just quit working out of nowhere. Took it in to be told it would cost me nearly $1000. So basically I have no radio because its so expensive to fix. I called Volkswagen and was told Im out of luck. Never purchase a Volkswagen. If their radio cant even last 3 years what makes you think the car will.

2018 Volkswagen Tiguan bad experience. The Volkswagen Tiguan is the worst experience in my life. Since I bought the car after 3 months nothing but problems. The dealership gave me the customer service for Volkswagen to complaint but they did not do anything about it. I am going to trade this car. Never in my life I would never purchase another Volkswagen. The worst experience. Stay away from Volkswagen.

My little red VW is so dependable and fast. It has great pick up and gets great gas mileage. It has great lines and I get lots of complements on it. It is expensive to fix being a foreign car, but I do love it.

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

VW CC owner - VW customer care is by far the worst customer service I have ever received. I have 3 recalls on my car. The horn and steering controls don’t work because of the clock spring recall. The dealer only fixes the air bar but not the rest. So after the “work” was done my horn still doesn’t work and VW somehow doesn’t see how not being able to honk a horn in traffic is a safety issue especially if someone is about to hit me. I was also told that I would get a refund for a tow I had due to the fuel pump module recall. VW doesn’t offer refunds on that unless my mileage qualifies me. So 100$ gone due to their ** ups. I am selling the car after driving it for just one week after I bought it, or course I have to fix the transmission first. I will never buy a VW again.

Only had my car 4 months before the clutch stop functioning properly. I had my 2015 GTI flat bedded to VW of Palm Springs. Service had informed me by smelling the air that the clutch was burned?!? And why didnt get any warning on this car?? No warning lights came up that engine needs to be checked?!?

The first time, I had problems with my spark plug coils is at about 60k miles. I replaced all four then. At 100k miles, it went out again. Im currently at 150k and my car is getting symptoms of the same problem. I dont think the coils are the main problem. Twice Ive used dealership parts and failed. Last time I bought aftermarket parts and its leading to the same problem. What gives VW! Spark plug coils again!?

Gunther Coconut Creek - the worst dealership ever!! Dishonest with their customers. I took my vehicle in last July due to water leaking into the vehicle from the windows. The floor got flooded and the vehicle smelled like mildew. They kept the car for more than a week and said they had fixed the problems and replaced the carpet. Only to find out, the carpet was NEVER replaced. The car still smelled like mildew. I took the car back to the service department and they refuse to replace the carpet. They also state there are no mildew smell at all. Beware of GUNTHER COCONUT CREDIT... They are sleazeballs!!

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

2015 Golf TDI Wagon. So disappointed in this car. 1300 miles and six weeks old: The phone system does not sync with my i-phone. The gas gauge malfunctions. The upgraded Fender speakers are less good than my Tiguan speakers were. Cant hear the radio when the substandard AC is on. The radio goes in and out and takes about 3 minutes to even turn on. The sun shade is getting dirty when it retracts. How do I get rid of this car? It is costing too much and I do not like it. Gas mileage is less than expected.

So far I am happy with my VW GTI lease. The lease ends in 60 days. If it werent for the underhanded tactic of removing the payoff quote just three months before the lease is due, then I would seriously consider buying this vehicle. This tactic shows me they cannot be trusted. I am now forced to call and listen to a salesperson use even more underhanded tactics to try and sell me the car for more than its worth. BTW, I had leased a Honda prior to this and they used no such tactics. I should have stayed with them. I just hope now I dont run into any issues with returning my vehicle.

My 2008 VW Jetta auxiliary input stopped functioning after a routine maintenance required that the battery be disconnected. The CD changed and AM/FM work normally, but the auxiliary input jack stopped! Poor design requiring me to go to the dealer to reinstate functionality (for a price) which I have already paid for.This amongst other things (ehem...transmission noise and metal in the transmission oil) have left me with a distaste for my 1st and last VW.

I was in the market to buy, cash, a 2016 beetle SEL but after reading the hundreds of reviews against a few good reviews I have decided not to purchase. With each review read, it was like reliving the days when I too owned a 1972 beetle. The same problems then are the same problems now - the window, door paneling, door handle falling off. When I read the factory warranty was 3 years 36 months that was a BIG turn off. Who does that anymore? Its a HOAX! RUN! I am 64, a widow and ready to have some fun. That fun will not be with VOLKSWAGEN! Thanks to all beetle owner reviews.

2014 Volkswagen CC Sport - Volkswagens are NOT Hyundais, Toyotas, Hondas or any Ford or GM product. They have a level of technology (as with most German engineered vehicles) that is beyond most other manufacturers. The DSG transmission, the direct injection fuel system, and the ram air turbocharger, allow the 2.0T to produce 200 hp while delivering 30+ MPH. The fit and finish of the interiors are superior to most price comparable vehicles. The handling, suspension and gearing, allow them to cruise at autobahn speed (if necessary) while still providing a quiet, comfortable ride, with good control.Amazing right? Now the not so amazing part. They require strict adherence to Volkswagens maintenance schedule. Volkswagen tends to use a lot of proprietary parts and special tools, $$ to do even routine maintenance. ANY direct injection engine with eventually build up carbon. You can prolong this by using only top tier fuel, only premium octane and throw in a can of Techron now and then. But they will need cleaning eventually (and that aint cheap). I have not had issues with the DSG transmissions in my last 2 VWs. I find it shifts very smoothly, very quickly and in manual shift mode, fun to drive. BUT, they need to be serviced every 30K and that can range from $300 to $500, depending on where you have it done.I love the super bright xenon lights, especially in the CC, which track the motion of the car and follow the road. BUT, those bulbs aint cheap, they run hot, and they do wear out quicker than regular halogen bulbs. So, if you choose to buy a Volkswagen, you are getting a superior, drivers car. A vehicle that is sophisticated, very well built and will perform the job as daily driver with no complaint. Also understand this car needs regular maintenance, quality parts and needs to be looked after. If youre on this site researching a particular car, understand that Volkswagen sells hundreds of thousands of cars that work just fine. Also, from what Ive read, a lot of these issues could have been avoided by good solid maintenance. Yeah, pay the dealership or VW specialist, these cars are NOT for backyard mechanics.

The Volkswagen EOS was a little pricey, but I haven’t enjoyed owning and driving a car as much as this one! It has supreme performance instantly even in freezing temperatures. After driving it for six years it still looks and feels like new. It’s very responsive, making me feel very safe in tricky traffic conditions.

This is the second brand new VW GTI I have purchased. The first one I bought in 2012 had its fair share of issues but everything was covered under warranty and getting the car repaired was mildly painless (could not get rental/loaner car while repairs were made). Despite my better judgment on the reliability issues concerning the first VW I purchased I went ahead and purchased the more expensive (automatic DSG) version of the GTI for 2015. I have had numerous issues with the car including mechanical failures, cosmetic failures, and water leaking into my vehicle right through both of the rear doors. I cannot be relieved of my issues and the manufacturer (Volkswagen) will do nothing to help me (The consumer). It is surprising to me especially after the whole VW Diesel thing that VW will not even try to reach out to help the existing customer base they have left here. Needless to say I will be trading my car in (doors still leak after four or five attempts to repair to no avail). I will never be buying a Volkswagen again or recommending one to anyone I know. The second dealer I had attempt to repair my doors actually damaged both of my rear doors in the process and scratched my vehicle. If youre considering buying a VW then DONT. I honestly would recommend them despite the problems I had IF the customer service wasnt so poor. I am truly disappointed with my purchase and will think about this mistake I have made for years to come. The image I have included is the water leaking into my rear door. (This cannot be corrected despite the numerous attempts from two different authorized VW dealerships) Mind you this is nearly a brand new car with less than 16000 miles.

I just bought my car (used) five months ago with +_ 52,000 miles on it. Great carfax, nothing wrong with the car. A little over a week ago, the timing chain slipped and destroyed the engine, causing thousands of dollars in repairs. I have contacted everyone I can think of for assistance with this issue; considering the car only has a little over 61,000 miles on it now. Volkswagen has offered no help with the problem whatsoever. Considering this is a defect in the manufacturing of the vehicle, I would think they would offer some assistance considering the amount of trouble they are in now with the TDI trouble they are in. I have owned three cars previously and never had such a horrible experience with them. I went with Volkswagen because I was under the impression they were a reliable and dependable car. They are far from that. Because of this issue, I now have a car loan for the next 5 years and no car to show for it. I have researched this issue and its not just me with the problem. Many other people have had the same issue before 100,000 miles on their VW as well. If you are considering this brand, DONT! They are of no help and have so many loopholes in their warranty so when something catastrophic happens, you wont be covered. There are so many other car brands out there. Go with someone else. VW is a HUGE disappointment in customer service and reliability. Hopefully, with the current lawsuit they have against them, they will go out of business so no one else has this problem.

I own a 2014 VW Golf TDI that I purchased brand new. Since Ive owned the vehicle I have had all the services done on time and at a VW dealership. The car currently has 40558 miles on it. I had an O2 sensor go bad on me roughly 100 miles ago. I am by no means an expert mechanic but I have been working on cars for a little over 20 years and I couldnt believe how quickly the sensor went out. Even the people at the dealership were completely shocked by how quickly it went out. When I call VW of America they basically told me yeah thats horrible but its your problem. I really thought VW was a better company than that and manufactured better products than that.

I surrendered my Volkswagen Jetta for the diesel recall on 1/18/17 and Volkswagen has not paid off my lender as of todays date. I continue to make my payments to keep my account current and preserve my credit, even though I have signed power of attorney over to Volkswagen. I am not making any progress with Volkswagen. Its a different story every time I call them. I need assistance please. I have every phone call and correspondence written down for verification. I have received my final offer, and Volkswagen has admitted over the phone they made a mistake on the payoff amount, even though they are supposed to contact my lender (Santander) to verify the payoff amount.

I had a lot of on-going issues with 2009 Touareg TDI, and got very frustrated. I will never buy anything from VW. This is a very arrogant but cheating company.

I live in Oregon and its Nov 2014 and my Beetle has been leaking inside the cabin behind the drivers seat for over a month. I took it to the Herzog-Meier VW dealer shop and paid $581 for the repair. They said it was the seal of the 3rd break light that was broken. After the repair I paid for inside car detail to get rid of the mildew. Now 3 weeks later I have a pond behind the seat again. Have I been tricked? I Googled for VW beetle water leak and I find all sort of engineering problems with sunroof and windshield drains related to this vehicle and I recall. Who owns informing consumers? Isnt the dealer supposed to know? The mildew is getting me sick and I rely on this vehicle.

Dear Rick **, I wanted to contact you regarding my experience with VW Boardwalk over the last month. I am sad to say that I have been very disappointed in the services provided. VW is viewed with a top of the line customer service and standard of care, and unfortunately I no longer can see this. I have been disappointed enough that I have decided not to continue servicing my vehicle with your branch. I was charged 1000 dollars at the beginning of the month for a service that included flushing my coolant and replacing the timing belt cover, which I was told was most necessary. Afterwards my car stopped working all together and I had to tow it to the closest VW dealership where my battery was replaced. In the midst of this my vehicle also had been broken into, shattering my windows and stealing my purse, which I understand is my misfortune, but this also led to delays in getting my vehicle to the shop.Following the battery replacement it was noted in the system by VW SF that the coolant was leaking as well as oil. This was never told to me, this was later pointed out in the notes during my last and most recent service. VW SF just replaced the battery and said I was good to go. The next day I noticed a puddle under my car, determined it was coolant and since your technicians had just worked on that system in which I spent a large amount of money I went straight to you. My car remained with the shop for two days before I got an answer that the water pump needed replacing. This was very curious to me as I had replaced it exactly one year ago with another VW dealer in SF and that your technicians had just finished working on that system, and said everything was taken care of. My understanding is that when a car is serviced these kinds of things are tested and addressed, please let me know if that is not the standard. I would hope that during this testing they would discover a leak in the very two systems they just worked on.I would like to note that at the first service on 9/10/2018 I was advised to replace the timing belt cover, this was necessary to prevent an oil leak, which again was noted to remain. In that service is also when I had my coolant system flushed, which then again was noted on 9/19/2018 to be leaking, all less than two weeks after the initial service. This information again was not shared with me verbally but noted in the invoice. Also noteworthy my warranty for the water seal expired on 9/20/2018. Due to the inconvenience of timing when the diagnosis was finally made, my one year warranty had expired four days before, leaving me with another very large bill.With all my concerns your representative heard me out, and said he would try to help as this was very much not fair. I waited his return call, left VM after VM, and never heard back for another two days. At this point I am without my vehicle and a little desperate to get it back. The representative said he would help me out and give me a good deal. I had other quotes at this time for much less, and considering VW wouldnt honor the very recently expired warranty, which is one of the reason I always have my vehicle serviced with them second to the standard of excellence I have always expected, I was considering cheaper options. The representative seemed sincere in his attempt to help so I gave your team a second chance. When I picked the vehicle up I was given a bill of 1300 dollars. 900 of that for labor charges.To me I feel I have not received the high standard care and excellence that I expect from VW. I leave my car in the hands of your employees and expect them to work efficiently and honestly. I expect them to report to me what is wrong with the vehicle as well as what needs to be fixed in order to keep my car functioning at its best level. And lastly I feel that I have been taken advantage of costing me not only money but stress and unease and a lot of my time. I am very disappointed as I am sure you can understand through this email. I honestly cant even trust that the work that was just finished is done properly or that the work I have had done needed to be done at all. I feel that the standard of performance, liability and honesty has been very much compromised. I also feel that guarantee of labor and parts doesnt actually exist. I really am disappointed that I no longer feel I can trust my car in the hands of VW representatives. If not them, then who?

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.

I dont recommend this dealership especially since it is one of only a couple of major dealerships inside of DCs borders. There is likely to be racial and gender discrimination. I think most people wouldnt want to be associated with this dealership in such a multi-cultural area.

VW are liars. They shortchanged me on the diesel buyback. They are giving me 1/2 of the original offer even though I have put zero miles on the car since the original letter. They have customers at their mercy because no one can afford to risk they damage the car before the buyback. I thought I was smart and bought a new car and stored my car at the VW Dealer. I called to complain and got the runaround and transferred from one person to another until I was so annoyed I gave up. They have lost me as a customer.

ANYONE EVEN HEARD ABOUT ENGINE OIL MIXED WITH COOLANT IN ANY OF THE VEHICLES WITHIN 50000 KM. But happened in the great Volkswagen - Vento. I had suffered a lot in the night time during my drive due to that. Even I paid to change the parts again I have faced the same problem. Now my vehicle is in their service station and said me to take the vehicle since the fault is rectified in which I asked the assurance letter that if the same fault happens in future, you have to take back the car and return back my purchased invoice value because I have twice faced and affected very lot in the night time travel. If they give the assurance I can take and drive without fear. But they denied to give. That means they have doubts, so that hesitate to give. In this situation how I get my vehicle AND drive without fear as affected twice. If I take my car without assurance I can put it my showcase rather than drive. For which I spent and bought the great VOLKSWAGEN. The WhatsApp group has been created for those are/were/have been, all affected by VOLKSWAGEN. If who are all wants to unite with us to fight to get our rights legally. We have already started legal battles, so join the group at the earliest to get the benefits.

My five years old 2011 VW Tiguan had two major mechanical problems. One problem with the fuel injection was fixed for free because of the recall. Another problem was the antifreeze leak that would cost me more than $3K to fix. That made me decide to trade it in for the reliable Volvo. One week after giving away Tiguan, the second car made by VW Jetta Sport Wagon 2013 didnt start. The dealership diagnosed sensor problem that can be fixed for only $300. After few hours they call us back (probably thought they didnt ripped us off enough) and told us that the computer is broken and need to be replaced. It will be another $1600 + $300 for the sensor that might be broken or not. We are very scared to hear from those VW people tomorrow. The car is very expensive and in the hands of people we dont trust who keep finding wrong things with very costly parts. I already told my sad story everyone I know. At this point we used to have two new cars and ended up with nothing just because we shopped at VW. I hope people learn from our mistake and that VW manufacturing stop producing these very expensive but so below lowest quality cars.

I purchased a 2012 VW cc from Michaels in Fresno, CA. Some companies were wanting to pack your furniture or your belongings and then store it overnight and then deliver it the next day. Almost immediately the car started breaking down. We have almost completely rebuilt the car by replacing the battery several times, the computer system, fuel injection system, transmission and now tire sensors. The car was not only prone to breaking down but was extremely dangerous as it would turn off or stall on the freeway at high speeds. Despite numerous attempts to get assistance from both the dealer and corporate I was turned away. I will never buy another VW product again or purchase from Michaels. They make and sell a product that they know is highly defective and subpar. Im going back to Honda.

This is a 2015 GTI. It is the second GTI I have owned. It is spirited, economical, and well made. I have had no problems with it. Its practical, yet fun to drive.

Owners of VW Tiguan are needed for an action Volkswagen Corporation US and Volkswagen Corporation Germany of Tiguan 2009 and other years for faulty roof drain hose. Faulty roof drain caused a flood in the vehicle floor that caused an engine failure, a failure of the computer system, and as a result a total loss of the car in my case.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

My engine died on my car with only 73000 miles on it. I was told the balance shaft seized up with no reason why while I was driving it. Luckily I was not in an accident as my car just died in the middle of the intersection. When I called the VW headquarters, they said since it was out of warranty they would not financially assist in any way, despite the low miles and regular maintenance. The 2009 VW Tiguan has multiple issues and would not encourage anyone to ever buy this car, and at this point I am not sure I will ever buy another VW ever. Its unfortunate that they dont stand by their known vehicles that have obvious issues.

VW TDI buy back - We turned in our car on Jan. 19, 2017. Today is Feb. 22, 2017 and they still have not paid us. Not only that, the car was a 2009 and was on track to be crushed but we were not told this when it broke down and they made us pay 4300 to repair it as supposedly VW would not take back a car if it wasnt running. Now I am wondering if it was the dealer - Ken Garff in Orem Utah.

I purchased my 2009 Volkswagen cc at 72000 miles on November 2014. The same day I drove home I had a CEL turn on and off, I took it back, and the dealer changed 1 coil wire that was about to go bad. Thanks. Soon after (month later), my fuel pump and fuel pump module went out. I called and they said, No warranty. I went and purchased, 650 dollars with installation at brother in laws shop. Cheaper than dealer by $500. Then at 112000 miles my transmission went out. No warranty of course. That was 5k to replace and install. This was in March 2016. In April my fuel injector was misfiring. Replaced all injectors. Then in March 2017 my throttle body went out. No help all this time from VW group of America. Worthless to be honest. Now in October 2017 my fan went unbalanced. No more VW for me EVER!!!

I went in because my car stopped in the middle of the road 5 times on a Friday. Volkswagen provided me a car for the weekend and then told me on that Monday which was October 9th that there was a recall on the fuel pump and module and that is why my car is stopping in the middle of the road. I called Tom Bush Volkswagen in Jacksonville on that Friday when my car stopped because I was in the middle of traffic and almost got hit. I was in tears and that is why the guy got me a car to drive for the weekend. They want me to pay $850.00 for parts that is not my fault. I dont have money for that and just recovering from Hurricane Irma. I do not have it. I am not mad at Tom Bush they tried everything to get my car fixed for the recall. I am more than frustrated with the Volkswagen company because I was told I have to pay for the parts and they know it’s a recall and then they will reimburse me. I feel in danger to drive my car and have not driven my car since then because it stops more than three times in traffic. I feel like Volkswagen should fix my car because they know it’s a recall. This is not my fault so why am I catching rides to and from work because I cant drive my car. This rating really deserves a zero. Volkswagen does not care about my safety or my familys safety when I have to try and drive a car that stops because of their faulty equipment. Something needs to be done and fast. Its now a month and I have no car to drive.

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesnt reset after starting the car, so once youve reached an overall total of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. AutoNation said it is Volkswagens problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that cant be fixed?

I hit a small deer one month ago (drivers side light, hood, quarter panel). The insurance paid for the body work, but not for a spastic, drivers side door. The car (VW 2002 Golf TDI) thinks the door is open all the time and alerts me. When I turn on the lights at night, the alert screams at me. The dealership, which Allstate Insurance made me tow the car to, says this happens to the door all the time even if you hit a pothole and jar the car. The dealership is a 3-hr round trip from where I live and there is a certified VW mechanic in the next town from me, but Allstate wouldnt let me take it there. I told the adjuster and dealership that nothing was wrong before the accident, but they say it is something that happens on VWs a lot. Why isnt there a recall on this if it is so prevalent. And if hitting a pothole could cause this problem, why wouldnt an accident do so also? I will never buy another VW. I have put a lot of money into this car (VW maintenance costs a lot!). Its a 2002 model, but I had a Honda that I drove for 20 years before any major money had to put into it. This has been a nightmare not having a car for a month and living in a rural area.

So I bought a 09 golf in the UK 2 years ago with HID headlights in it (plug & play). I then realised they are bad for the car. I then had an issue with my indicator it would not turn off so was advised the body control module needed to be replaced. Volkswagen quoted me about €180 for diagnostic and whatever extra to get fixed (about €300) for new BCM. Had to get the keys recoded €75 and paid the 180 for the diagnostic and only coded one key. On top of this the diagnostic didnt work because the BCM was not correct. They told me to come back with a bcm from the same year and mark golf for it to work correctly. Asked could I book in a couple months later and keep it on site overnight to avoid taking time off work. We dont do that. After arranging work around the date I booked I Got Another BCM. This time the correct one with same part number. Back in today and could not pair either key and said I have to buy one direct for about €300 plus fitting but before that need to charge me €185 just to make sure this is the issue (again, as if its magically going to work the second time around). Collected it today and I was told neither key had been coded and I still have to pay the €45 because they wasted their time. This garage has disgraceful customer service and robbery for nothing. I will never in my life again buy Volkswagen and make sure none of my friends or family do. Each time I came into the showroom I spend 10 minutes before someone helps me and seems to think its acceptable to speak down to me. You dont take money off someone for a 5 minute key coding job you could not complete. Also not to Advise an alternative option of replacing a bcm that might not be the issue but in the end will charge me just to be sure. Back to square one but -€305. I also questioned why I paid more the last time to code the keys and I got no reply.

My husband and I owned a 2012 VW Passat and ironically totaled the car on 11/3/2016, the same day the buyback was offered. It was inoperable, so we could not drive it to our car dealer. It was sold to our insurance company. We were told to complete a paper claim form in order to receive our restitution payment and send it by mail, which was done 12/2/2016. Numerous calls have been made to check the status of our claim... we are getting apologies, told that it is being escalated, being transferred to supervisors, etc. It has been six months since the paper claim form was submitted. I am angry about this whole process and feel like we are getting the runaround. VW COULD DO BETTER!!!

My 2014 suv cost me $7,251.00 during the warranty period. My 2014 VW Tiguan will be 5 yrs old on 6/22/19 w/ 74,000 miles. The engines in this suv is not reliable & the rear panels are plastic. The suv is made in Mexico. No new vehicle should cost more than its blue book value of $12,000.00 w/n a 4 yr period. The Napleton Orlando location wants me to spend another $3K to fix their mistake. The dealerships in Orlando (4) rip off their customers using repair & maintenance bills.

After 6 years of being a loyal customer to Volkswagen, this is the thanks I get. I have a lease that is up Feb. 2016. November 2015 I was called into my dealer to trade out my car for a new lease. I explained I had fallen back on some payments, because I was out of work for a few months due to medical issues. I was making slow payments but doing my best. I had returned to work full-time and was ready to get the deal done with the new lease. They said Volkswagen, would not approve another lease because of slow payments. I was on-time every month for 51/2 years, and as you know real life happens sometimes. In any event the dealer said he was able to work out a deal and I should come in and sign papers. I arrived to the dealership at our scheduled time... waited 2 1/2 hrs. only to be told that there was an error. It was not approved and in fact Volkswagen credit wanted the dealer to confiscate my vehicle right there. They allowed me to leave yeah right gimmicks. I stepped outside and immediately called VW Credit to rectify the situation. They told me to make two payments and I would be up to date, or a least put back in the 30 mark. I agreed, I would go to Moneygram in the morning and get things squared away. Needless to say a few hours later my car was repossessed, from a friends private enclosed garage already suing which means I was followed to location lawsuit in effect. I only owed them $1,000. I had to pay $3200 to get my car back. Explain. Devils. My credit is now ruined, the vehicle is still due back in Feb. and I am assed out!! This is the second time they have screwed me over. I have bought them so much business I got 6 other family members to get a Volkswagen. So glad all leases are coming to an end. We will never support Volkswagen again. I will shout from the Mountain top!! Hate them all. Trust me lease or buy elsewhere!! Please believe me I have so many horror stories dealing with them!!

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

Has anybody else had problems with VW Inchcape dealers in Chester, Cheshire dealership? I purchased a brand new diesel Volkswagen Golf TDI just under 3 years ago (and have full service history). The cars mileage was 72,000 - reasonable for a diesel engine so the car was out of its warranty, which I am not questioning. However, the crankshaft snapped whilst the car was less than three years old, resulting in major engine failure. It took a repair bill of over £2000 for this to be fixed. The garage that it was taken to had never experienced this problem before and an independent report states it was due to metal fatigue and not misuse or wear and tear.To be fair, Volkswagen had reduced the cost of the replacement crankshaft, however Inchcape have refused to refund the high repair bill. In my opinion they are responsible for the purchase of the faulty crankshaft and hence should take responsibility for this. I am very disappointed that a reliable brand has let me down in this way. I have loved my VW Golf but have lost confidence in it. I invested in a reliable name and feel disappointed in the quality of the engine that I have been supplied with. Any comments or similar experiences would be appreciated. Thank you.

I would have thought that Volkswagen would have learned from their mistakes and lies that caused them humiliation and tarnished their repute and customer loyalty. I thought VW is sincere to fix this emission issue and work with impacted consumers. I suffered twice by this VW fraud, first after knowing that I had been polluting the air and destroying our environment by driving my 2012 Passat TDI, and then not been able to use the car for months as it failed SMOG test. I was hoping to get rid of it after the court settlement, but I got into an accident and car got totaled. But unfortunately, due to the diesel emission fraud the car resale value went so low and I literally got 1/3 of the original price I paid, which was not enough to even buy a decent used car.I was hoping that upon VW fraud case settlement, I should be compensated for the balance, but after such a long wait, I found out that the registration for the fraud claim I did in October/November 2015 was not sufficient and I had to submit another claim for which the deadline was September 2016!!! When I didnt hear from VW on the claim and what are the next steps for me, I was told that I was supposed to sign a different claim (not the goodwill claim, that I signed up). As I had not submitted another claim, I am not eligible for the VW settlement Claim anymore!!! This is really sad and BAD customer service. I called their customer service team, who was not able to assist me with this and Im not going to get anything for this fraud that they committed. They asked me to call their legal team to address the issue. After leaving multiple messages, I received call from Casey **, who told me the same that I missed the deadline to apply to be eligible for claim and theres nothing that can be done now. Im very disappointed and disgusted by this whole ordeal by such a reputable organization (at one point), they lied, and screwed up big time, and now cutting corners to avoid paying consumers. In this entire ordeal, I learned my lesson and for sure will never buy another car from VW, Audi or whoever theyre affiliated with. Volkswagen still cheating with consumers on emission. VW management shame on you!!!

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

I have had my leg cut open by the change compartment that sits very close to the door on the dashboard, it ripped open my leg on two occasions within a year. This is caused a dramatic amount of blood loss, a very deep laceration and several rides in the ambulance to the local medical facility. The edges on this compartment are seriously sharp. VW needs to make some changes. My husband is literally going to permanently secure this compartment that it is not accessible. I have owned this car since 2016 with 9k miles when I bought it and now I have 27k. I do not drive it a lot. This is most definitely a hazard and health issue! Please correct. Please call me if need be.

2015 VW Golf - After receiving the safely recall in the mail, I spoke (after many times trying) with service at the dealer I bought the car from. I have not even reached 10,000, my first oil change. They told me to wait until then, and I was fine. Two days ago, a light came on saying that my gas cap wasnt on.....okay. That message went off, but today my engine light is on. I bought this car in September of this year, brand new, and already this is happening. Things do happen, but when I called with the concern that I might die in a car fire (leak could cause this according to the recall) they couldnt get me in until next Monday. Annoyed, I called back and suggested I drop off my car and take a loaner. Nope.... Customer service is terrible so far, at least at my dealership. On top of this, a car wash knocked off the drivers side back of my side view mirror, and a plastic runner on the seat already broke off. Im completely disappointed, despite the quick handling and nice interior. I just needed to vent.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

2010 VW CC 70k miles, in 10 months, has gone through 2 water pumps, an intake manifold, fuel pump control module (failed driving down the road, started to overheat and it sits on top of the fuel tank... fire waiting to happen?), coolant line cracked open and leaked, 3 oil leaks, new spark plugs at 40000 miles because one failed, new ignition coils as one started misfiring, windshield washer fluid pump has stopped working, the driver side window now goes down by itself (Ive had to unplug the buttons to keep my window closed), and now Im experiencing random power loss... Total cost so far in 10 months? $6,000!!!Oh and with VW direct injection, my valves were caked in carbon at 50,000 miles. Thats a 1500 dollar fix but my engine was already in pieces to fix everything else. Total absolute junk. Not even useful as a paperweight because it will spill its fluids over your paper. I would reckon the 2.0 tsi is one if the worst engines made. Too bad its not diesel or Id have VW buy my car back and never touch a German product again. I would sue VW but Texas has terrible lemon laws so Im stuck with VW customer service doing something about it or notifying anyone who can fog a mirror to never touch a VW product.

We purchased a new Volkswagen CC R-line in 2012. We followed the recommended service for it, which said 10,000 miles, or once a year. Each year they have rotated the tires and recommended alignment, at extra cost, which we did. Several weeks ago we took the car in for its third service with just over 30,000 miles, and they told us we needed new tires due to excessive cupping of the tires. We never expected to have to replace tires at 30,000 miles and asked the service manager, and technician why this occurred. They said it was obviously out of alignment and thats why it happened. Now, after reading numerous complaints about this issue online about this very same car and people being quoted as being told by some VW service people that the car actually needs alignment every 3,000 miles and more frequent tire rotation, maybe every 3,000 to 5,00 miles, we are wondering why VW is not getting this message out to consumers of this product. It could be a safety issue, when they are not telling us that the cupping occurs, and the tires are worn, especially as you are riding on a low profile tire to begin with. We replaced the tires with Continentals after they presented us with 3 tire options. They specifically told us All 3 choices are good tires. One week after the tire replacements, we were riding down a street near home and the tire light came on for the front passenger side tire, and the pressure began steadily going down. Luckily we were very close to home, and after pulling in the driveway, we could hear the air escaping the tire, flattening it completely within an hour. So we are calling VW tomorrow. No damage occurred to this tire, its brand new, and we wonder whats going on.It cost us over $1000 for these new tires. The car only had 30,000 miles on it!!! After looking at all the brand new tires, we are noticing they have all started turning a dark gray color in large areas of the rubber, in the week that we have had them. We plan on getting the car back to Volkswagen as soon as possible, but were unable to put the spare on, since apparently they forgot to replace the tools in our trunk which are necessary to change the tire to the spare, when they recently replaced the tires. We know no damage occurred to this car. Now we are reading about problems with Continental tires online as well. So why did they recommend the continental tires to us? So WV has not been forthcoming with info on this car to us or many other consumers, relating to cupped tire issues which may be avoided with a different maintenance protocol for the original tires (more frequent rotations, and alignment twice a year??) and then they recommend replacing them with perhaps a suspect tire? AND, after recommending replacing, they didnt tell us that the issue could have been avoided, because they want to stick to the illusion they have created to customers that these cars are good to go, once a year service, and you are done!! They totally acted like we were the only customer who had had this problem. Well, consumer sites on the internet tell the story, and its not a new one. VW needs to step up and start telling people the defect that exists with the RR C-line, and that it affects EVERYONE!

@VW So here we go again with Volkswagen and their shifty business practices. I have been dealing with this problem since February. Volkswagen Drive Easy is my warranty company. I purchased their most expensive bumper to bumper extended warranty. It is the top tier level policy that they have. I paid over $4000 for it when I purchased my 2013 cc 2 years ago. It’s is a platinum bumper to bumper 36k/36 month warranty but they refuse to honor the “bumper to bumper” end of the deal. Volkswagen of Union City has been telling them for months that I need a new engine & they keep turning that down and fixing different parts of the engine instead of fixing the underlying problem. Shame on them...AGAIN!!! What is it going to take to get them to honor their contract?? After numerous band aid fixes, they finally agree with Union City that I do indeed need a new engine. However, they are not paying for all of the labor & parts that it took, and which they demanded, to get us to this point. They expect me to pay for it. WHATTTT? Volkswagen Drive Easy needs to pay for and honor all that they asked for and agreed to. My next stop is Volkswagen Drive Easy CEO, the media and legal action. In that order. I’m sick of these slimy business practices that Volkswagen has gotten accustomed to. It needs to stop. And it needs to stop now. My car has been in the shop since Aug 5, 2019, this time around and they are only reimbursing my for 10 days or $350, if they even honor that. I’ve paid almost $3000 in rental fees waiting for my car to be fixed.