Has anybody else had problems with VW Inchcape dealers in Chester, Cheshire dealership? I purchased a brand new diesel Volkswagen Golf TDI just under 3 years ago (and have full service history). The cars mileage was 72,000 - reasonable for a diesel engine so the car was out of its warranty, which I am not questioning. However, the crankshaft snapped whilst the car was less than three years old, resulting in major engine failure. It took a repair bill of over £2000 for this to be fixed. The garage that it was taken to had never experienced this problem before and an independent report states it was due to metal fatigue and not misuse or wear and tear.To be fair, Volkswagen had reduced the cost of the replacement crankshaft, however Inchcape have refused to refund the high repair bill. In my opinion they are responsible for the purchase of the faulty crankshaft and hence should take responsibility for this. I am very disappointed that a reliable brand has let me down in this way. I have loved my VW Golf but have lost confidence in it. I invested in a reliable name and feel disappointed in the quality of the engine that I have been supplied with. Any comments or similar experiences would be appreciated. Thank you.

Their sales brochure advertises Trailer Hitch Preparation is included. I was stunned to get a price for installation of $1,000 - five times the $200 amount I have spent installing hitches on other cars. Installation by non-dealers is not less expensive as special parts are needed and labor costs are high because of the difficulty.

I have a 2013 VW Hybrid which now needs it THIRD transmission. (1st 2 transmission @ 60+K) I contacted the Regional Manager, Jake ** who stated that all they “VW” can do for me is lower the price from 7100. to 6400. As per Jake ** his supervisor Sharon ** stands behind that decision. VW put a BAD product on the market and refuse to be an Honorable Co. and take responsibility for fixing the transmission. The CEO Hinrich J. Woebcken needs to be made aware that this is unethical. VW was a huge disappointment, totally ruined by perception of the company and the product.

The axel on our 2018 7 passenger Volkswagen Atlas broke 19 days after driving it off of the lot. Took the car back to the dealer and they deemed the Atlas unsafe to drive. This is extremely alarming considering had we been on the road with our 3 small children, this situation could have been very bad. The service department at Stone Mountain Volkswagen was very understanding and set an expectation of 2-3 weeks to repair. They put us in a loaner vehicle a Volkswagen CC. Which was all they had at the time. We could barely fit into the car and the car had no trunk space. The whole reason for wanting the Atlas was for the space and we thought it was a safe vehicle for our family. We dealt with the length of time it would take to fix because we actually thought our car was getting repaired.At exactly 3 weeks after taking the vehicle back my husband and I called to find out what was going on as we heard nothing in regards to the Atlas being repaired. We were told at that time that the dealership was still looking to get the part. At that time they said that it would be another 3-4 weeks. Which at this point we were pretty frustrated and disappointed. We are paying for a vehicle that we cannot even drive, and the dealer has had it longer than we have. We also found out, at the 30 day mark, from the dealership that the company that makes the part had no ETA on when the part would be ready. At this point we were upset. Felt like Volkswagen did not care about a client who is paying for a SUV while driving a car that can barely fit your family. Also upset because during this time nobody proactively reached out to inform us of the situation.We also called Volkswagen Customer Care several times in regards to this and got the same answer, Im sorry but no resolution until one rep named Ryan (thanks Ryan) decided to escalate it to a Region Manager. The manager made calls to my husband while he was at work, when he was able to call back the manager did not answer. He left voicemails for her to call back. She never did. She then called to notify us that the case would be transferred to Retention Resolution Team. We havent heard from them yet. We also called Volkswagen Group of America Corporate Department and we were transferred to the TDI Escalation Department, in which we had to leave another message.After the 30 days passed we overnighted the Vehicle Repurchase or Replacement Request to an address that we received from another Volkswagen Customer Care representative to have the car replaced, which is within our right under Georgia Lemon Laws. Yesterday the Dealership called and said the part would be ready next week. They called back today and said the vehicle was fixed and that we should come get it. This is very suspicious as we do not want a rush job because we do not want to be right back in this situation and if it was this easy of a fix then why was it not done in a reasonable timeframe. It is also suspicious that now something is being done because it seems like they do not want to give us a complete new car, which to my understanding is required by law. This has been a very unpleasant experience, and we never had this problem with our Volkswagen Jetta.

I noticed my 2009 Volkswagen Tiguan Headliner was coming apart from the sunglass compartment. The next morning it had separated from the light. I drove my car to the Lundes dealer in Peoria. The serviceman gave me the number to Volkswagen customer service. I spoke to Dylan, who told me they only warranty the item for 3 years/36 thousand miles. I was so upset. I asked to talk to his supervisor, who on a Friday was not around. I received a call from Stephanie this morning, restating my concerns of the failing headliner. I asked if she wanted pictures to help VW figure out why they have failing glue. She just repeated what the script reader had to say. I then asked to talk to her manager. I havent heard from them. I cannot believe a car this age has a headliner falling down. I would be ashamed if I was Volkswagen. This is not a wear and tear item. This should not be happening. Thanks Volkswagen for the disappointment.

I was recently involved in an accident where I was rear ended on a major highway. I was shocked at how little damage was down to my vehicle and how well it absorbed the impact. My initial thinking was that my vehicle was destroyed but it wasnt and I was able to drive my wagon into the town where there was a collision center. The total damage and cost was far less than I expected. I am so glad I took a chance and bought this vehicle. Kudos to Volkswagen and their team that designed the safety features and overall look and feel of this vehicle.

My father, the son of a German immigrant, bought only Volkswagen starting back in 59, always had trouble with them. I started buying them in my youth and always had trouble with them. Then started buying American cars, far less trouble. Then started buying Toyotas and lo and behold, no trouble.

I have owned VW Passat cars most of my driving life and had very little trouble with them, but their latest models have a gear box fault and clutch. My car is only four years old and have full service every year. The clutch snapped and went through the gear box costing thousands. Im a pensioner and disabled. I have found out, since that this is becoming more and more of a problem, why has VW not recalled these cars in to solve the problem out?

We returned our leased Volkswagen early as encouraged by their website saying you could return up to 90 days early on lease. The car had no damage except a missing key which we paid the dealer for. The mileage was half of that required by the lease term. A detail which we had not thought about as we had never leased a car before.We also paid a drop off charge as we were told would be required by 2 dealers we brought the car to--DEEL motors in Miami and Esserman Volkswagen in Doral. It was a substantial amount which we paid Esserman but thought that charge should have been revealed as part of the agreement when we leased the car. Now the charge collected by the dealer appears as unpaid on our credit report. We called Volkswagen who is telling us that they did not receive this money from the dealer and a year later WE need to go to the dealer and tell them they need to pay Volkswagen credit. The reason Volkswagen tells us is that the dealer is independent so THEY cant require the dealer to pay. When Esserman pays Volkswagen the charge will be removed from our credit report. We feel that we already paid the fee and since Volkswagen requires it, it is up to them to collect it.

I purchased a used (one owner) 2012 VW Eos less than a year ago and have put 12K miles on it. At my first oil change 4 months ago (apparently you can go 10K between changes) my husband noticed an oil leak. I took it to a VW dealer since it has a 60K powertrain warranty still in effect, who proceeds to tell me that my timing chain cover gasket is leaking and warranty does not cover it. I called corporate in Michigan who tells me that all gaskets are covered but I need a certified VW tech to diagnose my car. I proceed to tell him that it is at the dealer as we speak and they say it is not covered. The corporate office informs me that their techs are their eyes and ears and they have to believe them. So now my car, which has less than 44K miles with an oil leak is not covered and I need to pay the diagnosis fee plus parts and labor. They offer no loaner car and only provide transportation up to 10 miles (I live 20 miles away). I researched this car for 3 1/2 years before I purchased it and shopped at a VW dealer for this car but was turned away because the salesman thought I couldnt afford their precious base model EOS which is not what I wanted (I wanted the LUX model). I work very hard and I made $88K last year and have a credit score of 894 - dont tell me what I can and cannot afford! I wound up purchasing my car the same day from a Hyundai dealer less than a mile away and their service has been extraordinary! Because of VWs service and the way they talk to individuals is deplorable and because of this I will trade my car (that I love) for something I do not care for just to get the outstanding service that consumers truly deserve.

Bought a 2013 2.5 SE as a left over in 2014. Since then I have had the window master switch replaced, the front passenger window switch, the Bluetooth module, shifter and ignition replaced all due to failures and malfunctions. The one item was the AC where during summer temps the vent temperature fluctuated from 40 to 70 degrees, the AC would shut off humid air blow out for 10 minutes and then it would kick back on. I have brought my vehicle in many times for this issue at every 10k factory service and many times in between. The incompetent techs look for malfunction codes, check the charge level and run the car in the SHOP and say, Oh its cold...At the 40k mark outside of the B2B warranty they found the issue and told me a simple exact and recharge would fix it. Now if the charge level was fine at every AC service why would it be found now? That wasnt the case, the issue still remains. I got VWOA involved. They said nothing can be done other than having them look at it again (likely same results) where I may be liable for loaner expenses. I am never buying a VW for myself or recommending a VW to anyone again.

I have a Volkswagon Passat for official/domestic use since 2016. No doubt it drives great with all the inbuilt features of safety as well as ergonomics. It has got a powerful engine with smooth drive. To sum up I must say that the company has put in all its efforts to make it a success but unfortunately the only thing which is pulling it down is the customer support at its service center. It has such an overwhelming effect that all the good features of this car get multiplied by zero rather I would say it takes it in the negative side of the scale. I had been getting its maintenance services from the VW for the last so many years until this month when I finally decided to quit and I will even restrain myself to small pit shop.I happened to be at VW service center at Templehoff for scheduled inspection of my car in August 2020 but was highly disappointed with the attitude of service center staff who not only charged me heavily but also failed to standby their commitment of completing the job on time again and again. These people dont have any sense of customer care and dont bother even if some customer getting bogged down because of their failings. To my utter surprise no appropriate action was taken despite this matter was brought in the notice of management which brings me to the conclusion that this entire company is unknown to the word Customer Care rather they Dont Care. Anyways I formally said goodbye to this place and will never recommend any friend for even visiting this place for petty tasks.

UNFAIR! I was an outstanding VW client and yet, VW was UNFAIR and DISCRIMINATORY to me! I leased a VW Jetta three years ago. I made all of my payments and have paid my vehicle down to its residual. I called VW credit and got a payoff and the payoff is my residual plus a $350 purchase option charge as my contract states. Upon wanting to trade my car in the facility, I called VW to verify the written payoff amount and to my great surprise, the payoff was $1,300 higher, therefore, reducing MY trade-in value by $1,300! I contracted for 45,000 miles but drove the car only 28,000 miles. Reminder... I paid for those miles with a lower residual and higher payments! My daughter bought a similar Jetta about the same time and sold it to the same dealership I was attempting to. VW credit honored her written payoff that was her residual value plus remaining payments not yet due, less unearned finance charges plus purchase option. No GREEDY increase! I am only asking VW credit to allow me to trade my lease in for what I have paid it down to. I feel I earned at least that by being an outstanding customer and making every payment perfectly on time. But VW HAS DISCRIMINATED AGAINST ME and not treated me fair like they did in my daughters case. Did VW treat her fair because she is an attorney? I plan on never doing business with VW in the future! Plus, Im sure if theyre doing this to me, theyve done it to others. So I am seriously considering starting a class action suit!

VW has made serious roadblocks to processing my claim for the VW buyback. I started the process in October 2016 and have sent documents to them at least eleven times now and they are requesting again. I feel this is deliberate stalling on the part of VW to process my claim.

I thought I loved VW. Heck, I use to live in a town just outside of Wolfburg, GE. (Erkerode) It was a happy day when I purchased my 1st VW Jetta TDI. Drove like a champ and great on gas. Main reason I got it was because my daily commute was 2hrs 15min 1 way (all highway). Everything was good. Getting oil changes and services IAW VW. Then the emissions scandal happened. And I wont drone on about that. But, shortly thereafter I had a Diesel Particulate Filter (DPF) problem. No worries, I thought, Im still covered by Warranty, just barely. Bring her in to my local Dealership, they take a look and say that they need to do a manual regeneration. Next day, I pick her up, warning lights are off, and everything is good to go.The following day, I make my trek to and from work. And wouldnt you know it, the DPF light is back on. I call up the Dealership and drop her back off at the next available appointment. The kind folks at the Dealership even put me up in a Courtesy Vehicle. The next day I pick my car up after they explained to me that they had to do a deeper cleaning. Hey, no worries, this is all covered by Warranty. I happily drive home thinking that this issue has been resolved. Weekend goes by, Monday is here and I make my way to and from work. I get home and lo and behold, the DPF light is back on. Now Im getting frustrated and its apparent that something else must be wrong. I call the Dealership and they tell me that the only other thing they can do is replace the DPF altogether. It doesnt seem right, but they are the experts and it is under Warranty, so I drop her off. I get my car back, drive back and forth to work a few times, problem solved...Or so I thought. 20,000 miles later, I get a new set of lights on my instrument panel. This time its a flashing Glow Plug light, the Check Engine light, and a text display of a flashing wrench followed by the words Inspect. Wow, thats A LOT of stuff. But hey, at least its not the DPF light. I take a glance at my Owners Manual (OM) to see what these things mean. According to the OM, both the flashing Glow Plug light and Check Engine light means Engine Control Malfunction, and the flashing wrench had to do with the Transmission. GREAT... I just put a new transmission in my other car, but thats neither here nor there. I call up the Dealership and schedule an appointment. They have it for a day and then the Technician gives me a call to inform me that the codes came up for the DPF. So what they needed to do was run a regen and it would cost 300 something dollars.At this point, Im out of Warranty. If money is coming out of my pocket, Im going to make my questions and concerns known. I proceed to ask the Technician that if its a DPF problem, why is it that the DPF light didnt come on AND how is this possible, VW JUST replaced the DPF. Needless to say, he did not have an answer for either of those questions and said that hed give me a call back in 10 minutes or so. About 10 min go by and I get a call from a Service Rep that is familiar with my car and the whole DPF dilemma. She proceeds to tell me that they are going to investigate the matter and contact the main VW Tech something or another. The following morning, she gives me a call to tell me that VW Tech said it is a Failed Temp Sensor and that it will cost $2,625.14 to get it fixed and that I should call VW Customer Care about this to see if they can help the situation.ROFLMAO, they must have lost their minds. You mean to tell me that had I not questioned their original findings, I would have dropped $300 only to have the same issue keep popping up. So I did a little research. Apparently, when the Glow Plug light and Check Engine light pops up, it does that because the DPF is at 75% loading or is saturated with 40 grams of soot because the regen process isnt kicking in. And you dont have to be a genius to come to the assumption/conclusion that if the regen process (which cleans the filter), isnt activating because the Temp Sensor is bad, that driving approximately 20,000 miles without a proper regeneration occurring could lead to a DPF with 75% loading.Meaning, the Temp Sensor was most likely faulty the 1st time I was having the recurring DPF problems, only money wasnt coming out of my pocket at the time so I didnt question it, therefore the Dealership Technicians didnt further investigate it and come to the realization that that was the underlying issue. Quite convenient for VW. So, I take the Service Reps advice and call the VW Customer Care number that same day (today). The representative on the line was polite, and after a lengthy discussion she informs me that there is nothing they can do to help because my vehicle is no longer under warranty. She ALSO tells me that this $2,625.14 operation is just a suggestion from VW Tech on a possible resolution to my issue. That the VW Tech is not saying that the Temp Sensor is bad, but that it COULD fix the problem.WHAT... Youre telling me that I cough up $2,625.14 for something that VW most likely missed the first go around AND it may or may not resolve the issue... Thats unacceptable. On multiple levels that is unacceptable. 1st, that I have to pay for something that the Dealership missed/misdiagnosed the first time around and 2nd that they expect me to pay this sum of money when it might solve the issue, but they are not sure. So, I asked the kind lady if there was another number that I could contact to voice my displeasure/concern and was told, Im sorry, this is it. The sad thing is that this was a great car until the DPF issue. It was so good that my wife was wanting a VW as her next car, despite the Emission Scandal. LoL, needless to say, while typing this up, she sent me the following text, Well no more VWs for us.

My husband and I have had a 2015 Volkswagen Passat that we leased in Sept of 2015 from AutoFair Volkswagen of Nashua. When we did this we were not given a choice of color, make, model etc., nor did they work within our budget of what we could afford for a car payment. They told us not to worry about mileage as we are now over our mileage that we were allotted for the 4 year lease. We have tried several times to trade it in for something smaller and they won’t work with us, they have called us multiple times wanting to buy the car back and we go up there and they tell us there is nothing that they can do for us. I have made several attempts to reach out to the sales manager and she will not return my phone call. She finally returned my call to tell me she had no recollection of the CEO of Volkswagen calling and speaking with her that she had no notes, but yet he called me to tell me he spoke with her and she would be calling me to see what they could do to rectify the situation. I again have put in another call to the CEO awaiting his return phone call to discuss this matter. If this doesn’t get resolved I will have no choice but to hire an attorney and deal with this Legally as we are not happy with the car and it has some mechanical issues that need to be fixed.

I am an owner of two VW Rabbits on which I invested substantial money to adapt them with hand controls. I do love VW cars and I was planning to buy another one but shortly. After 60,000 miles the 2007 started jerking and clunking down to the next lowest gear. It shudders and jolts the whole car especially from 3 to 2 and/or 2 to 1. I took the car to Volkswagen Kearny Mesa (8040 Balboa Ave San Diego, CA (858) 300-8160) and they confirmed my suspicion: I am facing the dreadful VALVE BODY issue!After talking to previous VW service managers, copious reading in the vortex forums and research in NHTSA I realized this is a well-known issue by VW that affects AWTF60SN (09G) transmissions. Unfortunately the 2009 Rabbit just recently exhibited the same symptoms which now leaves me with two soon to be undrivable cars. One is the backup of the other so I dont have to rent hand controlled cars when I service one.I would like to give VW the opportunity to do the right thing and fix my two vehicles ASAP and at VW cost. I am sure that the reviews I found in Consumer Affairs are not an accurate representation of how VW treats its customers. Let me use this opportunity to also bring to your attention that your website shows no recalls for any of my vehicles while clearly there is one and that I was never informed despite VW having my information. I will wait week to hear from VW and I am confident of a happy resolution.

I bought Tiguan model 2012 from the dealer in Abu Dhabi. I am the only driver, and exactly after the 3 years warranty expired, I started experiencing major problem with the car. For example: leaking coolant pump, boot cracked, noisy bush cracked, stuck defect, and more. I have just replaced the roof cetane (damaged with no obvious reason) and cost me almost 1000$. And last year there was oil leakage which required costly replacement. I would like to know why this is happening to a new car. Never happened to me before with other make. Please do respond to my concern.

My 2012 VW Tiguan (30,000 miles) has to have the engine replaced. I take it to Bethesda Oarsman dealer. Thankfully I had the extended warranty but they had my car for over 2 months. When I got it back this new engine was making clunking noise every time I turned right. Took it back and they said they fixed it but still had the noise with a new noise happening every time I started to accelerate. Took back it again. Then my sunroof starting leaking and mats were soaked. Took it in again and they said they fixed it.3 weeks later after I was away for 2 weeks and not using the car I got in and the entire car was damp with Mildew everywhere. Took it in again and they had it for 2.5 months and told me it was fixed so I came and picked it up. Drove it that night but the car still stank of mildew and it rained and water was dripping from all the windows. Defroster just made it worse and was dangerous driving. Took it back in again the next day and told them they didn’t fix anything. Left it there for another 2 weeks. Got a call telling me it was ready again so went to pick it up and car still stinks like mildew and mold is still on seatbelts. Left it there and this is where I am now. NEVER BUY A VW!!

Being a foreigner for over 4 years in the US, I had a hard time building credit, trying to get credit cards but banks never wanting to give them due to being on a US visa. So after I got denied several times years before I finally got financing on a Passat with $6000 down payment and a 14% interest rate and of course the salespeople at VW Santa Monica scamming me by making the price higher when we did the contract, from $17399 to suddenly $18956 or something including all the fees, so that I pay interest ON the fees as well (did not know better) paying $26.000 something on the car when paid off! So almost $9000 more than this crappy car is worth. Anyway, after paying on time for more than 1 year, I lost my job and fell behind with payments. I called a few times asking to refinance or lower the payments to no avail. Then fell behind 5 month and of course when I call they tell me car is in repo but they take the repo off if I pay at least 4 payments asap. I tell them I am overseas and need to have my US checks cleared through my bank which took 3-4 weeks over the Christmas holidays. So as soon as it cleared I send a money order via FedEx with 5 month worth of payments to get current. So I call 2 weeks later and they tell me I have to return the car as my account was closed. I am like, WHAT??? They told me on the phone if I pay 5 payments they will take off the repo and I can pay monthly via bank transfer from then on, and I call and they just canceled everything they said before and say Pay $14.000 - right now or bring the car back. I cannot believe it. They say, Contract says bla bla cancelled when in default, even after I agreed on the phone to pay them 5 payments and get current and DID pay them, they say, It was TOO LATE and now they want the total outstanding on the car within days or need the car back. What a ** company, the WORST liars and scammers out there! I paid up, she confirmed my payment but supposedly it was days too late. So now I dont know what to do, lose $26000, and the car, cannot drive to work without a car, still have to pay off the rest. Instead of working with us these scammers rather take your car and still have you pay off the rest because they is how they make money. NEVER VOLKSWAGEN AGAIN. Worst car company ever. I am going back to Honda or anything that is better than this ** pile of a company. Will tell all my friends to never buy a VW!

They sold a faulty truck. Wow. Where do I begin? Ok let me start by saying my husband and I bought from a Volkswagen dealer because of the Volkswagen good representation of being honest and of quality. Well in our situation that wasnt the case. The dealer we bought from sold us a 25k used truck with a faulty engine. Unfortunately we bought from Texas so there is no lemon law. I will never deal or recommend Volkswagen ever again. It seems like they dont care about the products they sell just the money they make.

Purchased the 2019 Passat R-Line edition on 3/2/19 and really like the styling, but that is where it ends. Three days after purchasing the vehicle, the remote start stopped working. There is a software flaw where the remote timer doesnt reset after starting the car, so once youve reached an overall total of twenty minutes the remote start never works again, as it is awaiting on an “input signal” that the car has been started non-remotely. AutoNation said it is Volkswagens problem and VW Customer Care said they know about the problem but they do not have a fix for it and that its basically my problem because it does not meet the guidelines for lemon law or VW’s policy to take the vehicle back. They said they are not pulling these vehicles from the lots because it is not a safety or mechanical issue but the dealerships are not disclosing this information either. VW Customer Care offered me $100 gift card and said they do not know when a fix will be released. Buy something else, and steer clear of VW. What good is a 7 year warranty, if they are selling cars that cant be fixed?

I purchased a new 2010 Golf TDI a few years ago. My first VW ever after owning everything from Mercedes to Scion. Ive been impressed by the comfort, performance, and fuel mileage. My problem started about six months ago when, without warning, the car failed to start. Checked all typical causes with no success. After the cost and inconvenience of a tow to the dealership it sat there for several days. They were unable to find the cause of the problem as it started for them. They charged me $105 for the privilege of doing nothing.Fast forward to a few days ago, exactly the same symptoms as before, no start. Towed to the dealership an entire day wasted waiting. The car gets to the dealership and the mechanic goes to look at it and it starts.... Car is at dealership for several days again and the service manager eventually tells me they cant duplicate the problem and cant do anything more.By this point Im furious and call VW USA Customer Care, several phone calls later they essentially tell me the same thing, sorry cant help. So I have a car in the garage Im afraid to drive because of the likelihood of being stranded yet again. I will NEVER buy another VW product; Audi, Volkswagen, Porsche, Ducati, etc.Heres the totally unacceptable response I received after posting to VW USA Facebook page: Were very sorry to hear about your experience, and we apologize that we were unable to meet your expectations. Should you experience any further concerns with your Golf and visit your local VW dealer for inspection, please dont hesitate to reach out to us again.

Why VW Corp is surprised to see US sales going down? It is the bad quality that eroded the trust and market share. I have bought a VW CC 2014 R line in September 2013 and it had issues after issues from Wastegate rattle, clock springs, sway bar etc. Even after taking it 5 times and 4 clock springs later, the car makes loud rattling noise on regular Highways in Texas. I just cant imagine a 35K USD car could make such rattling noise from the steering column area.The VW Tech came out with an excuse normal characteristics where as cheaper Jetta & Passat do not make that sound on the same road surfaces. How could you fix quality control issue when this pervasive nature exists from the front line VW technicians? How could they flag issues to rectify parts design flaws if they play this game? VW CEO can dream on to be one but he cant rattle his way up to number 1!

2019 Passat R-Line Remote Start Doesn’t Work. Upgraded in February to a 2019 simply because of some special features especially the remote start. Well the remote start quit working the next day after I brought the car home. I reported it to the Dealership & Service Department & VW Customer Care & to no avail... No one has done absolutely nothing!! They say there’s an update or they’re working on to fix the issue. It’s going on 6 months after purchase & I have not heard anything from anyone. This is the first time after several Volkswagen vehicles that I ever had to return a car because something doesn’t work & have gotten nothing but the runaround. Very disappointed in VW & will probably will not be a returning customer.

On Monday, April 16, 2018, I had the unfortunate mishap of my car stalling out while I was on my way to lunch. We had to have the car towed to a mechanic where it was determined that my 2012 VW CC with roughly 86,000 miles suffered from what is being called a ‘Catastrophic Engine Failure’. I was told by the mechanic this was not our fault and the car shows no signs of neglect. My mechanic has given me a quote to replace the engine, with a used engine that has approximately 70,000 miles on it, at a cost of $9,849.57. If I was to replace the engine who’s to say that this problem wouldn’t happen again.After hearing this news I started to do some research. I have come across several articles and claims that there are issues with the Timing Chain Tensioner on various vehicles; which, include the year, make, and model of mine. It seems Volkswagen is aware of this issue but refuses to do anything about it. I have contacted Volkswagen twice already and have not gotten any help.I now have a car that I am still paying for (car note and insurance) that I cannot drive. I really hope that Volkswagen will take this issue seriously as this could have happened to me the day before as I was traveling home on a busy highway from out of town. I have always like the Volkswagen name and their vehicles but the way things are being handled by them I am beyond frustrated!

I bought a 2012 Volkswagen CC 60k miles on it. Not long after I had to change a few sensors, which was ok. When it hit 100k my head gasket broke. $3.6k to fix, a few months after one of the cylinders broke and the engine needed to be replaced. Save your time and money because, VW doesnt care about their customers.

Occasionally when I take off from a stop and have to suddenly stop or back off the gas and then try to go, the car seems to lag or is suspended between gears (1st & 2nd). Its a lag of about 3 to 4 seconds. The car wont do anything, like its trying to decide what gear to be in. Can be a problem if in the middle of an intersection with traffic coming at you and the car just sits. Have reported to a couple of VW dealers and one said yes he can duplicate the problem but cant do anything to fix it. I have also talk with other Touareg owners with the same issue.

So Frustrated my car just got repaired last week and now I’m back with the light on again and they are charging me again for the Diagnosis when it should already be fixed and I shouldn’t be here again and nor should I be charged again when it should of been fixed right the 1st time I was here and were in a middle of a pandemic and you are charging again not right at all!!!!

I have the same issue as many other R-Line buyers. The car lots are very rude when I ask questions about it and Im continually told that I will be contacted, however this has been over 6 months since my purchase. There needs to be some type of communication on Volkswagens part. I am a huge fan of VW, I have had issues out of my brand new VWs in the past but they were taken care of, this is the first problem that makes me want to not ever purchase from this dealer again... Volkswagen; we just want answers. Please.

They have covered many repairs and updates on my Jetta. Whether tail lights, oil changes, tires and headlights. The dealership we use is Campbell Nelson Volkswagen and they are pleasant and courteous. They keep us informed of any mechanical issues that need addressing.

In October 2016 I registered my 2013 VW Jetta TDI with VW as a buyback. As soon as requested I submitted copies of registration, drivers licenses and lien holder info. About a month later (definitely not within the qp days VW was supposed to respond). I got a final offer letter. I signed the correct places, had it notarized and faxed it on as directed. Two weeks and two phone calls later to customer support the status remained as waiting for fax. So I faxed the documents again. Another wasted phone call to CS to find out why they dont/cant acknowledge receiving my fax... Then I get an email stating I didnt send all pages of my offer. So back to another fax ($8) every time. Twenty four hours later status is waiting for fax... I have transmission receipt showing all 7 pages were successfully sent. Another call to CS and again they give me a non answer... I have no way of knowing. VW is stalling. What is our next recourse?

At the end of the Hybrid Supplement, it notes that if the gas tank does not accept fuel please advise to bring it to an authorized dealership. I brought in the car the first time: Never resolved the issue. Second time the issue was never resolved again. During the second time they recommend that I have to fix the fuel door actuator and that would cause a check engine light. I replaced the fuel door actuator and that never resolved any issue. During this transition the car had a vac pump issue and the e-motor system fails. I complain that my car still doesnt accept gas and other issues had arisen, and reading their warranties it says non-warrantied parts that are damaged due to the warrantied parts will be replaced free of charge. I brought in the car for the third time. They denied any warranties that will cover the fuel door as well as the vacuum pump.I argued for quite sometime because one of the service member called me saying it would be the engine control module. They went back and forth to figure out what was the issue and most likely didnt want to express the real issue on this car because the ECM is in fact on the parts list. They fixed the fuel door actuator and it was a circuit issue. There is a very extensive list for PZEV warrantied parts which also includes a vacuum amplifier 2567. I called numerous dealerships and all the service technicians do not know anything about a vacuum amplifier, VW Care says that the dealerships are their best technical advisers and we do not know what a vacuum amplifier is. I would expect that a vacuum amplifier is a vacuum pump synonymously. 2567 service code is for the engine, the vacuum pump questioned is mounted behind the engine from what a service technician told me.Also in their warranty booklet it notes that if the dealership denies a claim, that it would send a written explanation why they would deny the claims within 30 days. If they fail to send a written response then, by law they would warrant those claims. So the supervisor Mary ** denies the claim over the phone after Volkswagen DTLA wont let me keep the car there until the claim is resolved. She never written a response letter or any explanation what a vacuum amplifier 2567 is as well as reason why the vacuum pump doesnt have anything to do with the emissions. I asked numerous technicians if the vacuum pump is related to emissions and was told numerous times that in fact it is. I wanted to escalate my claim and asked again to please re-look into my case.Bill, a regional VW Customer care agent tells me lets bring it to another dealership and look at the issues and lets get everything resolved so we can get a fresh non-biased report. I do bring it into another dealership and that dealership mistakenly calls me and asked to speak with DTLA Volkswagen. The new dealership says its just a gas cap. Also the fuel door actuator fails again.VW Care deny claims once again and of course VW Care rudely uses scare tactics and employees like Bill ** and Preston are very good at intimidating me rather than listen to the case carefully as they insist that they will now write a written response for the denial of my claim more than 60 days past the original claim for the vacuum pump and fuel door actuator. I am very curious what else will lead to these numerous PZEV issues. I would highly stay away from Volkswagen, if they lied and cheated under their diesel engines; most likely there are issues with their emissions as well.

I want to put it out there that Volkswagen is the WORST car ever made. I bought my 2010 Volkswagen CC in 2013. From the first year I bought it, I have had nothing but problems. In July of 2015, I was in the line at Taco Bell, and my car just died. It would die EVERY TIME I stopped the car (at a red light, parked, etc.). I had to have the Fuel Pump control module replaced. In December 2015, I had to have sensors replaced. In June 2016, I have had my engine replaced when I took it in for the Steering Column Defective message. In July 2016, my Steering Column Defective message popped up yet again, so I took it in again. They replaced the Steering Control Module. A week later, the Steering Column Lock Defective message popped up again. I took the car back in and they replaced the Immobilizer. Its been about a week since I picked it up and today, the check engine light is on YET AGAIN. Let me just say, I dont miss oil changes, I do not rag my car out. I am a responsible adult who drives 16 minutes to work everyday and 16 minutes home. I do not take it across the country. I take care of my car, but this has been nothing but problems. Problems that are not maintenance. There have been recalls on the engine and the parts for the steering column lock defective issues. My VIN wasnt on that list, but yet Ive had the problems. My warranty company has put $10,000 into this car in the last 2 months. I have spent $800+ in repairs out of my pocket. My car isnt even at 100,000 miles yet. This company has done NOTHING to help me with these issues. I have contacted corporate on MULTIPLE occasions about this and they wont do a thing. This car also has the airbag recall. I tried to trade it in (AT VOLKSWAGEN) and they said because it has the recall, they cant give me but $6,000 for it. $6,000 for my car that I paid $16,000 for and that has MULTIPLE BRAND NEW MAJOR ITEMS!!! So not only is this car unsafe because of how it was put together and the parts that keep going bad, if I get in a wreck, my airbag may have metal come through and stab me in the face and kill me! But they dont seem to care about that. Trust me, buy a Toyota or an American car. My fiance has a 2010 Toyota FJ Cruiser and has had to replace the battery once. Thats it. He bought it a year and a half before I bought mine. Volkswagen, Im meeting with my attorney next week to get this fixed. It isnt right and the fact my car is constantly unsafe and you do not care, proves that you have no conscience as a company!

Volkswagen Atlas w/ Lane Assist & Adaptive Cruise Control - Cell phone jammed the locks from opening. Cell phone jammed the keyless start on many occasions. SUV can be driven remotely and was when a hacker (twice) took over steering and the gas pedal via the Adaptive Cruise Control. The vehicle sped hard up to 85mph. Eventually VW bought back the vehicle in its entirety but all the vehicles with this type of semi-autonomous or autonomous technology should be recalled and pulled from the roads. It’s too easy to hack them. Vehicles can get viruses via the cell phone and through the Bluetooth. An architect / engineer at GM shared this conversation with me whilst trying to help me diagnose my problem with my vehicle/s.After the VW hacks the vehicle was never the same and couldn’t stay in the middle of the road. It would ride the center line or pull approx 18” over center before the sensors realized a problem. You’re supposed to be able to take your hands off the steering wheel for up to 8-9 seconds. There is no way to do this because you’d be in a ditch or under a semi truck. It’s a product defect and foundations of the technology is not stable.Sadly, I’ve reached out to the attorneys to help but most say they need about 50 deaths first. I say how much is your life worth to you? I have videos and photos to support the other people who are interested in their own business opportunities for a meeting with the customer and likewise for the insurance liability company. It’s the insurance liability companies that fall on the sword and they are responsible for the damages.Now that they understand how the game works for me and my family and friends and family I hope the insurance companies have more sense to get this mess cleaned up here and with the other automotive companies looking forward to deploying more autonomous vehicles on the road. When was it ever a good idea to put P.C. technology under the hood of a car? The spying and espionage the result of certain always on connected devices to a vehicles connected and networked system is connected to the internet and to the point it is broke globally due to technology corruption issues related to issues with the other people who are responsible for the other things they are doing with the other people.It’s not cool and a global technology problem for the future of the automotive industry will help fix it all over again and the repair man denied that he saw any issues. Total waste of time and money. Completely unnecessary to work with me for the next meeting with the customer but a forced payment for the work to share with my insurance company helped insurance companies and the can increase the charges for insurance liability for the high-risk deathbed. Whistleblower for me and for whichever attorney I will need help with the insurance liability company and the money back to me for the problems that I experienced as a result of those issues related to the problems that they were not able to help fix. Thank you very much for your help and change the insurance liability company to be more of a voice or and stop the production of these the liabilities. These vehicles need to die on the line. If you’re interested in that it may actually help you to save money and you can help fix the problems with that and your companies will be responsible for the insurance liability and only to get the money back to the customer with damages due to the problems with the known product defects. Hopefully I get a chance to see you soon and I work with you on these issues. I’ve got more of a handle of these problems and more than anybody else in this area.

On July 16th, 2015 I purchased a motor vehicle from David Maus VW South in Orlando, a Volkswagen Tiguan 2015 and unfortunately, the vehicle has been unsatisfactory, due to the fact it was supposed to be new and without problems. I have had several problems with the vehicle, as well as finding out that the vehicle purchased was not new. The vehicle has had damage and has been repaired. The Driver front door was painted and I was uninformed of this. A new vehicle should not have any prior repairs. I already spoke with the dealership and VW itself and they said the paint is not enough reason to the change the car for a new one.When purchased, the vehicles came with a problem, but with this Tiguan I have several problems. The fuel gauge displayed when I purchase the car was broke (when the tank was full that it was full). I went twice (September 15 and September 22) and I lost both days in your dealership. Two weeks ago I left the car lights on for a few hours; upon attempting to start the vehicle the battery was dead. I cannot believe that a new battery of a new car would die after being left on for such a short amount of time and that there is no automatic system that turns off the lights after several hours.I purchased a new vehicle, and I expected to not have car problems for several years. However this car has been the worst car I have ever had as if I had purchased a used car with several issues. In addition this car has minimum space in back seat and for cargo. I am really unhappy with the car especially because I feel the car was repair previous my ownership. I price for this car was really high I did not receive a product according with price.

VW did not make good on a recall. The clock spring recall cost me $847.00 to fix on my 2012 GTI and VW will not honor the recall. Now they say my VIN number was not on the list like the ones before and after my car. VW cannot be trusted with owner safety. Please dont buy VW for your own safety.

This is the second brand new VW GTI I have purchased. The first one I bought in 2012 had its fair share of issues but everything was covered under warranty and getting the car repaired was mildly painless (could not get rental/loaner car while repairs were made). Despite my better judgment on the reliability issues concerning the first VW I purchased I went ahead and purchased the more expensive (automatic DSG) version of the GTI for 2015. I have had numerous issues with the car including mechanical failures, cosmetic failures, and water leaking into my vehicle right through both of the rear doors. I cannot be relieved of my issues and the manufacturer (Volkswagen) will do nothing to help me (The consumer). It is surprising to me especially after the whole VW Diesel thing that VW will not even try to reach out to help the existing customer base they have left here. Needless to say I will be trading my car in (doors still leak after four or five attempts to repair to no avail). I will never be buying a Volkswagen again or recommending one to anyone I know. The second dealer I had attempt to repair my doors actually damaged both of my rear doors in the process and scratched my vehicle. If youre considering buying a VW then DONT. I honestly would recommend them despite the problems I had IF the customer service wasnt so poor. I am truly disappointed with my purchase and will think about this mistake I have made for years to come. The image I have included is the water leaking into my rear door. (This cannot be corrected despite the numerous attempts from two different authorized VW dealerships) Mind you this is nearly a brand new car with less than 16000 miles.

The battery died in my 2005 Toureg. I had the car towed on Thursday, Nov. 10th, to Southtown Volkswagen. I called to verify that the car was received and it was. I was also told that it would not be looked at until the following day. So on Friday, I called and they still hadnt looked at it. Then later in the afternoon, they determined that some compass something or other in the roof was staying on and draining the battery. I was told I would need to replace the battery at $350 plus $99 labor charge. I said okay. Then, they said they would check to see if the malfunction compass something or other was covered under my warranty. Of course, it wasnt. I was quoted around $500 for the repair on this. They claimed they ordered the part. However, today Nov 14, 2011, they still havent got the part. Now I am out probably close to $1200 (parts and labor and other ** I am certain they are trying to claim), not to mention the extra money I paid to purchase a warranty. What a waste of money that is. I like the car. It’s too bad the company cares so little for their customers. It’s a good way to go out of business I think.

I bought a 2008 Volkswagen GTI less than 30 days ago. I noticed on the 2nd day the A/C and the 3rd gear was grinding. I notified the dealership. They said to bring the car in. On the 11th day of owning the vehicle, the car broke down. I notified the dealership that the car was not able to move and that it will need to be towed. They told me they would not pay for the tow and that if it had anything to do for the clutch, they wouldnt pay for that also. So I called my Roadside Assistance and towed the car to the nearest repair shop. They said there that the problem is in the transmission. The dealership still refuses to pay for the tow to their shop. I was also told by the service clerk that she spoke to the owner and he said that they would tow if it had to do with transmission or engine. But they have not done so. I have called and talked to the bank, and they have contacted the dealer. But still, nothing has happened. I call everyday, trying to talk to the owner or manager. And no phone calls have been returned. Theyre not honoring the warranty.

I buy 2 vehicles from VW. A Jetta and Tiguan. Since we get them every year engine light on. Make us pay more and still pay monthly for them. So he takes us 3 years before we change it because of our credits. Now we free of them but to owners VW its really bad car!!!

2012 Volkswagen EOS - I purchased this car used in Daytona Beach near the end of April 2017. Around September 9, the automatic transmission started slipping and clunking into gear. I brought it into the Volkswagen dealership. They looked at the transmission and told me that the transmission fluid had metal shavings. Of course they didnt know why. And because it has 64,000 miles (warranty is 60,000) I would have to pay for a new transmission. For parts and labor, $7,100! I bought it for $12,000 and it only books for $11,000. I called Volkswagen headquarters and one question they asked was, “Is this your first Volkswagen?” Anyway they got back to me and said nothing we can do for you. Only 4,000 over warranty and nothing they can do? Im still fighting with them. This was my first and LAST Volkswagen.

My Clock Spring 2011 Tiguan broke about 6 months ago, I put the repair on hold, my mileage was about 109K, I have receipt from my mechanic for the 120$ I paid him to figure out what was wrong. VW has issued an extended warranty on this to 120K (IMO should be a recall), I moved so I did not receive the notice until 120,300 miles. Even with proof that it broke before and so close to the warranty date they will not honor... Seriously its the 5th VW I have owned, with all of their issues you would think they would be trying to build customer base, not alienating. This is just not right.

My seven year old Polo has its tapestry hanging from its ceiling. All the fabric seems to fall down, even if we keep the car protected from the sun. Unacceptable, for a car of its price and fame. The local customer service seems unwilling to do anything about it.

I bought a brand new 2019 Beetle and noticed it had a bunch of things wrong right off the bat. One of the speaker lights didnt work, the manual seat sinks after a few hours, and the A/C button doesnt work properly. I am 3.5 hours away from a Volkswagen dealership so it takes me 7 hours round trip to service it. I have to do 2 seven hour trips per service because they never fix it in one day. So far I have had to make that round trip 4 times and they still have not fixed the issues other than the speaker light. I dont have time or patience anymore to take many days off for nothing. The product is poorly put together and the service is HORRIBLE, at least at South Motors in Miami, FL.

Buyer beware! My Tiguans timing chain skipped and bent the valves. $7000 to repair... At 60,000 miles, I still owe $9600. It is in pieces in my garage. A mechanic friend of mine is working on it part-time. At every turn, I have to buy a special tool to remove a special bolt or special part. $71 for a crankshaft pulley tool.

I have owned 3 new VWs financed all 3 by VW credit, you never change the paperwork to reflect a paid loan, still 10 years later it says VW credit is a lien holder, not true. Many recalls on my former car that I continue to receive notices on even though I traded it into VW when I purchased my last VW. Just gave my final VW to a junkyard after service from a dealer here in Chicago that took a week to give me my car back and then the problem (coolant leak, replacement of tower) continued to leak and they tried to overcharge me but I had it in writing, very shady people, bad service, dont know anyone that has that kind of time. Just want to buy a car that I enjoy driving and be treated fairly, not too much to ask but VW has failed miserably, no more VWs for me sadly.

My 2008 VW Jetta auxiliary input stopped functioning after a routine maintenance required that the battery be disconnected. The CD changed and AM/FM work normally, but the auxiliary input jack stopped! Poor design requiring me to go to the dealer to reinstate functionality (for a price) which I have already paid for.This amongst other things (ehem...transmission noise and metal in the transmission oil) have left me with a distaste for my 1st and last VW.

I had my VW Jetta for three years, the problem began when I wanted to purchase the vehicle I leased. It took 3 months of calling to get the payoff in writing. I would call VW Credit and sit on hold for at least 30 minutes, before someone would answer. If I could stay on hold that long, I work full-time, and my Mother had heart surgery, so time was not something I had a lot of. If and or when someone would answer, one of two things would happen. They would disconnect me or tell me they could not help me. Call the dealership. I call the dealership and they tell me to call VW Credit. Finally, I got the payoff, then the check engine light comes on. Guess what happened when I took it to the dealership, the same all over again. Ive been there three times with nothing in writing as to whats wrong with it. Plus an open recall that was not even addressed. I am saddened by the complete disconnect from VW. I have an appointment at a local Ford dealership, that has a former VW technician on staff to diagnose the problem. I really thought VW was a quality product, I never had this problem with a Ford.

I ordered an ignition switch from this dealer on August 25, 2015. The salespeople were friendly and helpful, letting me know that the part would be available in two weeks. When I called, the salesperson told me it would be another week. When I called again, he told me that they would let me know when the part came in so there was no need to call. I called again at the four-week mark and was put on hold for several minutes. When the salesman finally got back on the line, he explained to me that there had been a glitch in the system on the day I ordered and that it would be at least two more weeks. When I got upset and said that it sounded like he was covering for someone who had messed up, the response was, Yes, maam. Im not sure what he was acknowledging. Needless to say, it is two weeks later and I still dont have the part. So my cute, little Beetle that I am still paying for is sitting in my garage and I cannot get the dealer to come through. Oh, and by the way, the part was prepaid because it is VIN specific and they wont order without payment.

On June 26, 2015 I contacted VW customer care because the third window in my 2009 VW beetle convertible had a window regulator go out. My complaint number was **. My car had 30,427 miles on it at the time. I complained to them about my window regulators failing on the front and back drivers side and now the back passenger window. I had already fixed the front drivers side and was quoted around $1100 to fix the back window (which I could not afford), now the passenger window went out. On 7/1/15 they replied back that there was nothing they could do because my vehicle was outside the original 3-yr/36,000 mile warranty but they thanked me for contacting them. Well yesterday my front passenger window went out. Help Me!!!

Spent a lot of money at the Parkville VW Dealer on a AC Compressor, timing belt case, and new serpentine belt. Labor rates went up because it was considered a large job, which I find ridiculous. After putting everything back together, they went for a test drive. Found the AC was still not working. Called me and stated both refrigerant lines had a leak on them and they would have to be replaced. Wanted an additional $1,500 for the labor and parts. Fortunately, I said no and denied it. Had them put the car back together and I would drive without A/C. Took the car to a mechanic with 20 yrs. After some research, he found that there were no leaks in either of the refrigerant lines. But, what he did find was that the VW Qualified Tech (@$145/hr labor rate) overcharged the A/C system by almost 250 grams. I went from almost paying $1,500 to paying $80. Drastic difference. Absolutely ridiculous. More like unqualified tech.Not only was I upset about them overcharging the system, but when I called VW and told them what they did, I asked to speak with a manager. Service guy told me he was not available and that he would return my call. Still to this day after numerous calls, I have not heard from him. I lodged a complaint directly with VW America via their website. Still have not heard from them either. Not hearing back from anyone and taking ownership on their poor service is actually make me more upset than anything out of this whole experience. This will be my last VW I will ever own because of this horrible experience with this car and lack of taking responsibility by VW. Buyer beware. Do not buy VW. Tons of other better, great vehicles to buy out there.

They refuse to help or admit a problem exists with the engine. They made a crappy engine that burns oil way too fast and they will not fix it. But they gave me a $1000.00 voucher to buy another Volkswagen.

Dont buy a Volkswagen. I made the mistake. And Im here to prevent you from doing the same thing. Heres the deal. Volkswagen is a dishonest company. Dieselgate proved that. Some of the companys former executives are now in prison. Theyre literally convicted criminals. But the issue is beyond Dieselgate. Volkswagens tend to feature some really nice German engineering with some fatal flaws that make the cost of ownership rise astronomically. Volkswagen Group of America takes no responsibility for any of this and instead only responds when it faces a class action lawsuit. I purchased a Volkswagen CC in 2010. It was an amazing, graceful vehicle for the first four years. And then became -- and remains -- like a star athlete who got injured early in his career, turning into a shell of what he once was. My Volkswagen CC is the Penny Hardaway of cars.First there was the carbon buildup issue with the intake manifold. Long story short, the intake manifold has a design flaw. It results in the buildup of carbon deposits. This is a common issue with VW and Audi direct injection engines. VW will lie to you about why it happens, blaming the type of gas you use. Cleanup costs $500-$800 to clean. Two VW dealerships lied to me about aspects of the issue, telling me two different stories. VW Group of America refused to pay for the cleaning. Ultimately, I had to get it cleaned by a non-dealer specialist. And now my turbo is failing, putting the longevity of the engine at risk. VW Group of America refuses to cover the replacement of the turbo, though the dealer technician said hes seen a lot of turbos fail.Ive had a host of other problems with this car. Leaks, replacements of shocks and struts, multiple battery failures, and frequent flat tires. Theres a class action lawsuit alleging that the suspension of the car has a design flaw, causing premature tire wear. Thats happened with me. Ive had to buy a total of 12 additional new tires for this car. Ive had to replace the battery three times. Ive had to get the intake manifold cleaned. Now I have to get the turbo replaced.I have a spreadsheet detailing my maintenance and repair costs, toiling in roughly $10,000 over eight years. There are other repairs various dealers have recommended that I did not get done or chose cheaper alternatives. Altogether, they would have totaled more than $6000 more. Every dealer comes with their own set of $2000 recommended repairs.Anyway, theres a clear pattern: these problems Ive experienced are mainly based on VW design flaws. The fuel pump issue (for which theres a recall) causes the battery to drain. The suspension design flaw (for which theres a class action lawsuit) causes the tires to wear quickly. The direct injection engine causes carbon buildup on the intake manifold. And my guess is theres some fatal flaw with the turbos. VW is a company that only responds to these issues when facing legal action. Thats why their execs are in jail. Dont make the mistake I made. Dont buy a Volkswagen. They continue to deceive after Dieselgate and should be out of business. Unethical people.

For a second time now the push open door to the gas tank would not open. I was 40 miles from home and there was ZERO way to fill up my car with gas. I was on fumes, there was no-one or a service company around to help me. There is a manufacturing problem with the gas push open door and after a while there is a part that goes bad according to the Volkswagen reps and it seals shut. There are no indicator lights or warnings that this is going to happen. So, you get STRANDED with zero warning!! I was able to force pull the door open but the door did break and the silver rectangle cosmetic piece covering the door fell off and the black door cannot close or it will not open again--Both pieces now need repair. It is a malfunction in the companies car design and should be considered for recall. I called to try to resolve the matter today with the 1-800 Volkswagen Customer Care line and the lady on the phone was ZERO help and would NOT let me speak to the Volkswagen supervisor and said she spoke to him/her for me and they stand firm on their decision. I was extremely disappointed. THIS is TERRIBLE customer service and this is a SAFETY issue -- not being able to put gas in your car is not too much to ask when you buy a car. They said they will NOT cover the repair on my car because it is old, 2014 with 79,000 miles on it that I have taken GREAT care of and is in good condition. There is always the ROAD TO YES and I believe Volkswagen should take better care of their customers and help FIX the NOW problem. The Volkswagen dealership service people reported to me that they have seen this problem MULTIPLE times but there is no recall for it. To say I am disappointed is an understatement and I do not think I will be back as a purchasing customer--again EVER.

I have a 2012 Volkswagen CC. In November of 2013 my car loss power and had to be towed to dealership. They replaced the fuel injector and stated all 4 spark plugs were burnt and fouled. November of 2014, my car lose power again. Went to Autozone for a read. Cylinder misfire #2 code P0302. Take back to dealership and was told it was a misfire but they state its a random misfire as to not suggest that the last year problem was not resolved. I am charged $744.88 for a Sea foam Cleaning. $20 parts 4 new spark plugs $17 (spark plugs were replaced last year) and a carbon clean. The bill listed a total of $90 in parts, $598.00 in LABOR!! Plus tax and $10 miscellaneous charge. Sea foam cleaning can be found on YouTube and all it does is you put it in your engine and run your car until the exhaust system runs clear!! 2 year old car with engine problems! Last year breakdown details were very detailed probably due to being under warranty. This year they didnt even explain the reason for needing to replace 1 year old spark plugs.

Unfortunately, in only about a month after a complete failure and replacement of the Turbocharger unit, an even more dramatic failure occurred. After an erratic idle, the vehicle EPC light came on, followed by a loud metallic noise coming from the engine. We immediately stopped the vehicle and arranged towing. According to the authorized Volkswagen service technician, the timing chain tensioner has completely failed and has caused a damage to the cylinder head. Total cost to replace cylinder head, timing chain, tensioner, parts, labor = more than $5,500.00.It is worth noting that we have been more than diligent in making sure that the vehicle has always been serviced according to the maintenance schedule. When we bought the vehicle new, we had purchased the extended 7-year premium warranty extension from Fidelity (which just expired earlier this year). After spending close to $2,000 out-of-pocket to repair the turbo unit, we are now faced with another $5,500+ bill. A quick search on the internet reveals that there are numerous early failures of the timing chain tensioner on the 2.0T engine, including lawsuits and a pending class-action investigation.It is almost not an overstatement to say that we have experienced nothing but grief with this vehicle. Everything from complete engine failure, turbocharger failure, all-wheel drive differential failure, fuel pump failure, air intake failure, throttle body failure, sunshade failure to a check engine light coming on every 6 months like clockwork, requiring random wild goose chase fixes such as clean up the air intake gum...VW has definitely a huge amount of responsibility here. It is obvious that all these failures are way above the average normal expectations that a car owner should have from a 2009 vehicle that has been serviced according to the schedule. Faulty parts, skipped due-diligence in design and test or whatever other reason, it is clear that VW has ONCE AGAIN proven to U.S. consumers that their products are of inferior quality and therefore their advertising is deceiving and misleading and their products overpriced. The case of the timing chain tensioner is a great example of how severe a failure can be. This goes beyond the scope of unnecessary burden or inconvenience. This a dangerous failure as when it happens it can result in complete immobilization of the vehicle causing a great threat to the safety of the driver, passengers and other vehicles on the road.

All CC models are affected by this tire/alignment issue. Dealers and VW are not forthcoming about the actual problem. There is nothing wrong with the continental tires the vehicle comes with, they are wonderful tires and do not have any record of defects or recalls. The issue is the CC chassis. It is a front heavy car built on a completely different and unique chassis than the regular Passat. They obviously had issues getting the car to track correctly through corners using a standard stance and camber. So they widened the suspension stance and added negative camber in the front to achieve better grip with the heavy front end. (Even with the factory set up you can feel the front end wanting to float off in the opposite direction of the corner at higher speeds.) They did not make the camber adjustable in the front, only the rear is adjustable. This means that you can put any brand tires on, rotate and align as often as you want and you will still ruin your tires every 10,000 miles. So add another $1,000.00 per year for cost of ownership of this car. I am absolutely appalled that VW has made this their dirty little secret and just assume that their customers wont figure this out. Shame on you, VW.

I bought a 2008 Volkswagen EOS in 2008. My car leaks when it rains. I have brought it in to the dealership multiple times. They said they replaced the seals but it is still leaking. My car has been leaking for two years. Every time I bring it in, I have to find another ride to work and back to the dealership.I am concerned about health problems if there is mold growing under the seats. I am also concerned that the leaking water may be causing rusting in spots that I cant see. My door panel has the vinyl peeling off in one spot and they are fixing it tomorrow.I really hate my Volkswagen EOS, that I paid $38,000 for 3 years ago. It has been nothing but trouble and stress. I bought this car thinking it would be a nice vehicle that would last me for many years to come. It is not made of good quality like I would expect from a company such as Volkswagen.

2010 VW CC 70k miles, in 10 months, has gone through 2 water pumps, an intake manifold, fuel pump control module (failed driving down the road, started to overheat and it sits on top of the fuel tank... fire waiting to happen?), coolant line cracked open and leaked, 3 oil leaks, new spark plugs at 40000 miles because one failed, new ignition coils as one started misfiring, windshield washer fluid pump has stopped working, the driver side window now goes down by itself (Ive had to unplug the buttons to keep my window closed), and now Im experiencing random power loss... Total cost so far in 10 months? $6,000!!!Oh and with VW direct injection, my valves were caked in carbon at 50,000 miles. Thats a 1500 dollar fix but my engine was already in pieces to fix everything else. Total absolute junk. Not even useful as a paperweight because it will spill its fluids over your paper. I would reckon the 2.0 tsi is one if the worst engines made. Too bad its not diesel or Id have VW buy my car back and never touch a German product again. I would sue VW but Texas has terrible lemon laws so Im stuck with VW customer service doing something about it or notifying anyone who can fog a mirror to never touch a VW product.

Faulty cord causing airbag light sensor. I have a 2003 volkswagen beetle. I had an airbag sensor light go off on my dashboard recently. I got it checked out by a local mechanic and he finally came to the conclusion that it had something to do with a cord under my passenger seat. I have researched this issue and found that it is a very common problem with volkswagen. I had never even seen this light on before. I contacted volkswagen of america and was told in a response email that I would be contacted within 2 business days. Over a week passed, and I had to call them to check on the status of my request. I was then told that they responded, which I never received. Also, they even admitted in the notes that the customer service advocate read back to me, that they conducted research and are simply not willing to cover the cost to correct the problem due to the age of my car. It is a 2003 not a 1980. At what point does a timeline for correcting a defect expire and who decides this? This is a major safety hazard for me and very inconvenient. With the sensor going off, the airbag is currently disabled. I cannot allow any passengers to ride with me. I do not feel that I should have to cover the cost of a faulty part out of my control, especially when there are many many other cases with the same issue. I am very disappointed in the way my request was handled.

Bought my VW CC in 2011. Everything was fine up until 2016. Started having issues with it. Just got it back 3 weeks ago. Had to have the timing chain fixed. That bill was $3200. Had to take it back 2xs after that to have the intake runner fixed along with the rear main seal because of oil leaking. Those two jobs cost me an additional $1000. Fast forward to today. Started having issues with the car not going into gear. Went back to the shop. Theres a problem with the driveshaft. Cost to fix... $3200-$5000. This is so unfair. Now I am either forced to fix it or purchase another car. Either way Im spending more money I truly dont have.

2004 Touareg V8 - At 48,000 engine blew. VW of Springfield said we had not changed oil frequently enough. (We changed it more often than required/necessary but I could not find one receipt!) VW America and Germany were a joke as others here will attest. VW sales are in the bag still in 2015... A big reason is THEY DO NOT CARE!!!

I have a 2013 VW Tiguan in mint condition except for the paint, its fading or discoloring. See my photos attached. I am absolutely totally upset about this and paying $500 a month car payment to look at this everyday. I talked to the dealer in Orlando FL and no help whatsoever. They referred me to VW USA and I spoke to them and put a claim in only to tell me that I dont have any issues with my paint. As you can see in the photos attached there is a clear picture of the discoloration. I feel VW is being unfair as this is their branding and being negligent with their warranty not the paint.

Volkswagen Credit OVERCHARGED me, its employees LIED to me and now wont remove a wrongly-made derogatory mark on my credit report despite earlier promises that it would. I have a lease through Volkswagen Credit, which was until recently on automatic payment. A few months ago I noticed Volkswagen charged nearly $150 more than my typical payment. Volkswagen never communicated it would charge this additional amount, so this was a complete surprise.I contacted VW credit and did not hear back for several days. So, I disputed the portion that was above and beyond my usual payment with my bank. I again contacted VW in writing and did not hear back. My bank confirmed with me that they tried multiple times to contact VW credit to work things out, which is typical for a dispute case, but were unable to get a hold of anyone and eventually the dispute was authorized by default.The next month I receive a bill stating I was past due in the amount of the typical payment plus the mystery charge. VW credit had still not contacted me about this transaction despite repeated followup. Finally I get someone on the phone who explained what the extra charge was for (a tax on leased vehicles specific to my city, which gets passed on to the consumer once per year; she couldnt tell me why I hadnt received this extra charge in the 2 previous years of leasing the vehicle).I tell her I will go ahead and pay the past due lease amount, since I did not dispute the charge to begin with, and I will read the law regarding taxation on leased vehicles (This is not typical in my state but unbeknownst to me at the time a handful of cities tax leased cars). During this conversation the representative assured me that since I paid the past due amount it would not show up on my credit report, and I have until the lease ends to pay the additional charge for the tax.After researching the surprise tax charge, I pay it within 30 days of the conversation and several months before the lease is set to end. A couple of months pass and I find out that despite paying the past due amount and the additional surprise charge, there is a derogatory mark on my credit report. I send a message to VW credit explaining the situation and letting them know that I was told very specifically that my credit would not be damaged by what happened. They reply, in so many words, that they do not plan to revoke the derogatory mark and they dont care what their employee said. First the diesel scandal and now a confirmation that Volkswagen doesnt care about their customers or doing what they say theyll do. Stay away from this company.

I have a 2009 EOS - never again. While I like the car, especially the convertible top and driving experience, it has been multiple mechanical failures, some covered under recalls, others out of my pocket. I have had the injectors and ABS module replaced under recalls, and paid $2200 for a rear main seal (part $25 - the rest labor) caused by the engine oil pump malfunctioning and blowing the seal. When I got the car back after the ABS recall, it went into limp mode (stuck in second gear) and I returned to the dealership. Code on transmission says it has faulted 36 times - no dates - but this was the first indication it had a problem - no check engine light ever.Volkswagen says Sorry - out of warranty with no recognition of 36 previous faults, nor that problem appeared after testing for the recall on ABS module. Coincidence? They claim no. Right. Dealer tells me replacement is $5k-$6k, which is KBB value on sale to private party. Done with VW - working my way out of the two I have now. Know this: If the company hasnt been forced to do a recall on a problem, they will expect owner to pay. Doesnt seem like much has changed ever since US buyers have been lied to about the diesel fiasco.

Rebuild motor at 55,000 miles, 4,500 dollars sunroof fixed 3 times - still getting wet, 1,200 without rug cleaned. They wanted 1,000 more for that. Why, when still getting wet? This 32,000 SUV has cost me 8,000 dollars without tune ups, brakes and tires. Worst SUV I have every owed. Cant fix sunroof, always smells like mold. VW should fix their vehicles if I cant get 80,000 miles out of it without some many problems.

I am fairly new to the VW family, but have been a loyal member up until now. I have a 2014 Passat SE TSi with only 57K miles on it. It is in pristine condition (my son has a 2008 Jetta SE as his first car). I am extremely unhappy about a design flaw that has occurred; something that VW knows exists and has existed for some time. The fuel door stopped opening (and there is no manual override or cable in the trunk to open it). The actuator had gotten out of sync with the cars locking system. Running on fumes, I took that car to Kotters VW in Escondido, CA. Kotters is a certified VW specialist that has been in the same location for more than 35 years. They are first rate and highly respected. After looking at my car and doing so research, including speaking to VW, the master mechanic informed me of the design flaw to which there is no real fix (just temporary ones). So that I could get gas and use the fuel door without fear of it happening again, he disabled the lock to the door. Now I can open and close manually, but cannot lock it.This is not the ideal solution and is not how the car was designed, but I do not want to get stranded. The fuel door is part of the fuel system as a vital component of the car. It should not fail at 57K miles and should be covered until at least 60K. Unfortunately, this is very common, and if you look online, many others have battled it.He was able to re-sync the fuel door lock with the cars door locks, but after testing it, the fuel door locked up again after about 10 times. I contacted VW and was told they could likely assist with the repair but that I would need to pay a dealer to diagnose first. This is not acceptable. I paid a reputable mechanic $100 to diagnose and provide temporary resolution. I am not going to pay a dealer again to learn the same thing. I want it fixed right. My point to the customer service person was that it does not matter what the diagnosis says; the fuel system needs to be accessible! Regardless of what it is, whether it is the actuator itself or something in the cars locking system, it needs to be resolved as soon as possible.I would like an appointment set up at Kearny Mesa VW in San Diego, John ** is the service manager. Please assist me in getting this fixed so I can again be a confident VW owner. If it is the actuator, the part is about $35-50, and the labor is likely an hour (open up truck liner and swap out). I have never had something like this happen with our Honda or Toyota vehicles, and never in a car so new. I would rather have to get a different brand than get stuck without the ability to refuel. Thank you very much for your timely assistance.

I purchased a brand-new model of 2016 VW Golf GTI last year. I havent driven it much, which only has less than 4000 miles on it now. Recently, I had a flat tire due to the poor quality of Hankook tire (made in Korea) used by VW manufacturer. My flat tire happened when I was driving on a freeway (in very good condition) when the passenger side front tire suddenly burst a hole in its sidewall with no road hazard present. I called VW local dealership but was told to contact Hankook (the tire maker) directly by myself.Hankook did not follow the companys established procedure for handling tire warranty, but rushed to an arbitrary judgement on tire damage in its own favor, insisting on saying it was caused by road hazard. It never allowed the local VW dealership to fill out a tire warranty coverage claim form on my behalf. I paid $200+ out of my own pocket for tire replacement. I deeply regret that VW chose Hankook over other better tire brands. Hankook tires poor quality makes VW vehicles prone to road accidents. It also makes VW look cheap. For these reasons, I would strongly advise fellow motorists not to consider VW Golf GTI among their purchasing options.

I’ve never bought a brand new car and wasn’t able to get a loaner vehicle when there’s a warranty issue. I’ve never had this experience with BMW or Mercedes or any other new car that I’ve owned in my entire life. If the car breaks be prepared to not have a car, for however long it takes him to fix it. Worst warranty program ever. I will never buy another VW EVER AGAIN. I’m receiving safety recall notices in the mail but can’t get them fixed. The dealerships will only drive you 10 miles from the dealer and I live more than 10 miles away from a dealer. This is the worst experience I’ve ever had with the new car.

Extremely disappointed with my 2016 VW golf sportswagon and their customer care. I have been a VW owner for 20 years and didn’t have any problems with the quality until I purchased this car. The car had transmission problems only after 6 months and the same issue happened numerous time during the 5 years. Not to mention that there were a few recalls as well. The turbocharger also failed just shortly after the warranty expired. I called VW customer care to see if they can help given that I had been a loyal customer.The experience with customer care had been terrible and disappointing. It took 6 weeks for them to complete an assessment for the car. I had to follow up numerous times and was always given the answer that they will look into it and call me back. But they never did. It’s not until that we went to the dealership to talk to the service manager that customer care put effort to complete an assessment of the repairs. It’s disappointing that given the quality history of the car they are only willing to cover about half of the repair cost. Their decision is final and doesn’t given a chance to discuss further with them. The quality of this car is not what I expected from VW.What is also extremely disappointing is that they don’t offer basic customer service. I asked to speak to a supervisor and was told that I will get a call within 48 hours. It never happened as always and it took numerous follow up calls and 8 days later before a supervisor called. This is totally unacceptable customer service. Their “don’t care” attitude will drive away loyal customers. I will never buy another VW product or recommend them to a friend or family.

We have an EOS 2.0L VW that has under $60,000 miles on it. The car suddenly stopped running at a traffic light in Dec 2014 and has been in and out of the dealer for repairs every two months. We have spent almost $2000 on a massive failure of both fuel pumps (how do they both break?). We have replaced multiple fuel injectors. This car is barely broken in. It is a $35K car and the entire fuel injection system has failed. There were some warranties that reduced the price of repairs, but less than 60,000 miles, are you kidding? VW PR gave us a two week song and dance (** so sweet and has your back) and ** the decision maker who wont even provide his full name for some accountability. They stroked us really well telling us that they were covering every base and they understood how unjustified these types of repairs are at this early age of a car. Two weeks later... after we supposedly cooled down from spending a couple of grand on the inside of the engine repair they told us they would not take the car back. They would not offer any financial assistance. We were left with nothing. At least I can warn others. Do not believe that VW can produce a fuel injection car. Their design is faulty and their parts break easily and one problem creates others. The EOS looks great, but that is only skin deep.

Have a 2009 VW CC VR6, in 2011 had to replace the steering rack and now in 2014 needs another one? This is very uncommon and not normal. VW should pay for the repair. There are comments all over the Web on similar issues. How could this be the consumers fault?

I called to set up a payment on a Monday for the following Friday. The CSR even repeated the dates to me. The payment was put in for the next day instead of that Friday resulting in an overdraft with a fee. I called back on that Friday and explained what they had done and asked the CSR again if she was sure that they werent going to try to take the first payment out again before I set up a new one. She assured me that they would not so I went ahead and set up the payment again. Again, she was clueless because they did indeed try to now take out 2 payments! This caused another overdraft fee and a stop payment for the second payment. I called again and they stated that they needed a copy of my bank statement proving the $88.00 in fees so I faxed them the statement and called back 3 days later. The payment had not been processed and the CSR had to place me on hold for 10 minutes to go find the fax! He assured me that a check would go out to me that day. Well, that was 5 days ago so I called back today and another CSR manager apologized and stated that somehow it didnt get send to the correct department for approval so she would take care of it today. Very poor customer service to say the least and I wont be recommending them to others.

I have never been so dissatisfied with help from customer service. I called 3-29-17 about my stereo system. Ive had the car 7 years and this is the third time Im replacing the stereo system. I bought the extended warranty and the first time I replaced the radio it was covered only by the extended warranty. 3 years later, the radio stopped working and I was told Volkswagen customer service would not replace it. Volkswagen claims to stand by their product; I have not yet to experience that with Volkswagen. This is my second Volkswagen and will definitely be my last.

We bought a new car VW Touran from April 2017 and unfortunately car dealer delivered a worse car that I ever received in my life as the following issues: - Adblue tanker was leaking in 2 months delivery. - A problem was warned and technician of VW could not detect the problem. We left our car to check the problems in few days at VW repaired center - Chaussee Ninove with nearly 100 km of our own gasoline fee. The problem was found by ourselves in a foreign country - our car was flooded due to a problem of the joint while we were in the car under heavy rain in Prague. - The light was out of order. After leaving our car for reparation, we got our car back with a new joint replaced, but horrible odor was occurred due to humidity. We came back to request a solution for odor treatment and repair the light as well. No accessory was available. It needs to be ordered and we will be contacted once accessory arrived shortly. One month later, we passed by to check if the light can be fixed and was told the accessory was not arrived because they forgot to order.- We face a new problem today with the battery. I had to call VW assistance to restart the engine with a ref under number **. The technician passed by to fix the problem and advised to replace a new battery as it happened twice recently. We feel disappointed to sell our ancient Audi to them and bought a new car with full options from VW. Honestly saying, service after sale was not good. Agent was not happy to request to fix the problems and unfriendly attitude at Robert Carrosserie - Chaussee Ninove 1070, Anderlecht. It could be the last time and ever to buy such a bad quality.

I purchased the VW Passat R-Line 2019 the end of June 2019/4 months ago. The remote start does not work and the dealership said that VW is aware of the problem, and there is no fix for it at this time, and they made sure to tell me that they did not know of the problem at the time I purchase this car new (it only has 3,500 miles on it. They said that they sold a lot of these cars and only my car and one other had this issue, this is a lie, from the research and from speaking with a Customer Care Manager, all the R Lines experience this problem. These people should be ashamed of themselves, for being so dishonest. I would not buy another VW if someone paid me to, and for anyone considering this brand run for the hills. You enter the remote start sequence and the engine runs for 1 second and then turns off. How could they not be aware of this issue before they put this car on the market.

2011 Golf GTI with 110,000 miles. Entire intake replaced at 96,000 miles. Known issue with VW. Customer care refused to help. Now, at 110,000 miles, the hydraulic timing chain tensioner slipped causing the need to completely replace the engine for approx. $5,500. VW customer care, again did nothing. Just a heads-up to anyone interested in a Volkswagen group product, these engines are in many vehicles and have major issues.

My Jetta just had its engine blow up essentially. There is a manufacturer defect and these should have been recalled. I was driving when the engine decided to just stop working. I could have killed someone. There is a class action lawsuit for this exact issue. When trying to get this issue resolved and get a portion covered to replace the motor, we were given the run around. We have been told that it would be 10k for a new motor. The consumer “advocate” says there is nothing they can do about it and refuses to escalate this to another individual above her pay grade. VW has poor customer service, questionable business model and just overall poor business practices. I will NEVER purchase another VW and I caution others in the purchasing of one. VW should be ashamed of how they treat the people paying their bills and feeding their families. This is NOT a company I will support or stand behind.

After purchasing a brand new 2019 Atlas, it has been nothing but a nightmare. From cylinders not firing, bad spark plugs, blaming us for putting bad gas in... Now on 3 visits, then a faulty battery which a corporate mechanic had to find. It has been nothing but a disaster! To top it all off, we want to get rid of this LEMON and that has become an even harder process. Not only does this car violate CA law for having multiple issues on a specific part of the car, my 3-year-old has been in the car with me on two separate occasions when it has decided to randomly shut off. VW corporate was not phased by this at all.When purchasing this vehicle, my husband and I turned in a perfectly good, special edition BMW and received this piece of crap! Instead of actually taking care of my family, VW corporate insists that they will only pay us for the difference of the BMW and car payments. Myself, my husband, and my sons life was in jeopardy while driving this car, but clearly empathizing with hard-working decent people is not in this business interest. My family has purchased from VW for over a decade, but that will not happen again. Not only are they not taking care of our needs while trying to split ties with their company, they sent a completely incompetent email to us with false options and that demand we send items to send to them? I am in the business sector and business is not conducted in such a fashion as this.I also want to point out that because the email was so poorly composed, I could press legal matters around the areas addressed. This is a very stern warning that if you are looking to purchase a family vehicle this is a horrific option. I am extremely disappointed with this company and cannot believe they claim to service everyone and will not accommodate those who have been experiencing issue after issue, two being highly dangerous, and do not know the meaning of taking care of loyal customers. Such a shame!!

My car was in an accident and my insurance company wrote it off as a total loss. During the process, at least with my insurance, they usually do a three way phone call involving the insurance agent, a representative from the financing company, and myself. The insurance company called four days in a row and waited on hold for over an hour each time. They suggested that, in addition to their attempts, that I could try and call VW credit also. I waited on hold for 45 minutes before talking to someone.The person I was connected to at VW credit was extremely rude right off the bat. After I explained why I was calling she immediately accused my insurance company of failing to make the calls and thats why this wasnt resolved. My insurance company is a massive, nationwide company. My claim is hardly a big deal to them. I asked her if she could call the insurance so we could get this resolved immediately and she informed me that they could not place outbound calls. Thirty seconds later she made the call to them. She then informed me, with a very snotty voice, that their hold times were similar to their own and it would be a minute.About three minutes later she returned to my call informing me that she had spoken with the insurance agent and had everything resolved for the most part. This person was extremely rude and I am completely outraged that a company allows their employees to speak to customers this way. I am nothing but respectful on the phone and I was trying to get the car paid off!! I am going to a VW dealer tomorrow and if they are unable to find me financing with anyone but VW credit it looks like I wont be driving another VW anytime soon.

Beware of the scam Half off the oil change. It looks like they might be putting half the oil!!! From day one always service my vehicle with Volkswagen. No one besides Volkswagen dealerships shop serviced my vehicle. A few days ago the car stopped on the freeway while driving. Lucky no one was hurt. When insurance inspector got back to me they stated that the cause of the accident was Engine fail due to zero oil in Engine. The engine had turned black inside and there was no sign of an oil change done for months. Which is not true. Also no sign of any leakage. None of the service light ever came on indicating that there was something wrong with the vehicle! The vehicle even states that Im not due for an oil change yet!When I called VW they gave me the runaround basically telling me that even though the car is not due for an oil change for another 2000 mile or months their hands are tied. Because The vehicle has too many mileage (94000) and to old (2011). But they would be happy to forward my complaint to the dealer that did my oil change. They didnt even offer to have my car inspected by one of their shop. Thought I was saving when I got that offer in the mail half off my oil change. Which now is going to cost me a new engine!

I bought an Amarok and only had the privilege of a weeks drive when my clutch broke. I have been phoning and trying to get action for 3 weeks without any results. My husband and I have a contractors business so we drive a lot between sites. There were very long and meaningless explanations as to why they couldnt help us with another vehicle. The worst of all is the lack of communication. Not a single person in the dealership knows when their vehicle part will arrive and nobody is letting us know whats going on. If you ask for a date and time, the person will react by saying they dont want to pin on a direct date because they dont want to be held responsible. Come on, this is Volkswagen, a big firm not a one-man roadshow. There is a total lack of professionalism.

My VW Jetta has some trouble starting today. So I took it to VW of Coconut Creek, FL to have it checked out. They said they would charge me $138.50 for diagnosis and if I get the device done after that, they would apply this charge against the service. They found the problem with my battery and replaced it, however they didn’t deduct the diagnosis charge from final invoice. They charged me ~$300 ($147 for new battery, $138.50 for diagnosis and test shop supplies, misc and tax). When I asked, they said the$138.50 was for installing the battery and setting it up. That is just bizarre. They just made up something to charge me more. I am reporting this so people are aware of this practice and avoid using this dealer as much as possible.

VW 09 Jetta TDI. Purchase price new $32k, has had several recalls & replaced more car light bulbs! Had odd parts brake shifter piece $1600, engine fan $850. Now with emission recall & no fix. @ 124k mi. got low oil pressure light. Checked oil was fine. Called dealer & informed, was told to drive in. Complete failure in 2 mi. On FWY & towed it there. 2 dealerships w/ estimates of $25k & $20k to replace engine & turbo & BTW an emissions filter change of $8k. Many mechanics agree emissions likely choked car to death!

Although the car is almost nine years old it runs like a gem and continues to handle well. The body has no rust and still shines well when cleaned.

I purchased, new a 2013 beetle convertible with an extended warranty. The car has 52000 miles on it. The convertible top is wearing thin, to the point where its threads are spacing and separating. I call VW customer care and they said it’s out of warranty and they refused to even have their regional manager take a look at it to see if it could be repaired or if necessary replaced at their cost. This car is lightly used and regularly maintained at the dealership I purchased it from. They do not stand behind their car.

The deception/lie that Volkswagen did on the diesel cars will affect you as a regular fuel Volkswagen car owner when it comes to trading in your car for something other than the bad reputation VW now. Be prepared to be ** when you get your trade in value as the dealerships are going to give you “Auction” since no one trusts VW anymore. They are concerned that if they were deceitful with the diesel, what’s to stop VW from making false claims about the gas VW’s. I have a 2015 VW Passat Limited, in excellent condition, financed for 4 yrs at 0% financing and my trade is worth $7,500 at “Auction” per the other than VW dealerships (Dec 23, 2016), I have NEVER been upside down on trading in a vehicle before, and note, this isn’t upside down, this is **, over $7k upside down. And NO, I don’t want another VW!! One very upset VW owner that has a worthless vehicle now due to their false claims on the diesel.

Brake control on the passenger side of my new VW Golf (2016) - Travelling along the M6 just overtaking when wheels locked up - managed to gain control and continue also causing myself to be slightly injured to the hand. Reason passenger pressed a lever/switch on the passengers side thinking it would open a lid. It was the parking brake which locked the wheels and nearly caused a serious accident as the controls are on the passenger side. This could happen again easily and our biggest problem: we have four children so one often sits in the front seat. This has made the wife dreading taking the car out, maybe would, could blank it off with tape or a cover while the problem is rectified? Strange that VW spend so much on research and make a fundamental design problem. It could be that a wrong console has been fitted and one from a left hand drive installed. This could be checked out by looking at a left hand drive car? Check out the showroom that all Golfs have the controls on the passenger side, I have now found out that the design fault is only on right hand cars. I think it was a money saving idea not to fit the switches on the drivers side which I pointed out to the VW person contacting me which he was not aware of. He also informed me if I do anything to try to make it safer it would void the guarantee of the car. Said there was no plans for this to be correct in the future and no more correspondence would be entered into.The incident has made my wife paranoid about having a child on the front passenger seat. I could tape up the switches or try to build a box around them but it really is a dangerous design fault. We tell passengers not to touch them when they get into the passenger seat. The incident happened on a motorway at about 70 miles per hour just as I was about to overtake. Fortunately, as I was doing an overtaking maneuver, there was no one behind me. I injured my hand on the steering wheel and twisted my neck - the pain which only lasted the rest of the day. I did contact the dealer in January who sold me the new car and reported the fault - they have contacted me and it seems that they only offer me understanding of what I experienced but said I saw what I buying in the showroom and all the VW Golfs are build like this. I did point out that was not correct and it is just the Right Hand drive models that have this arrangement. Would like to know if I am the only person that has complained or experience about this fault?

Extended Warranty. I purchased a 2010 Volkswagen Passat with an in-service date of 10-18-10 (warranty coverage begins). After being a loyal customer for 10 years, the company refuses to cover an P2015 Intake Manifold Runner Sensor Engine issue covered by an extended warranty if the vehicle is 120K miles or less and within the 10-year warranty. My engine light alerted me on 10-23-20. So, over the weekend I had the codes ran at AutoZone which identified the problem. On Monday 10-26-20 I called my local dealer and they informed me of the extended warranty stating I was merely 6 business days outside of the 10 year requirement but well under mileage at 92K. They suggested I call VW corporate to get this approved. I spoke with a very nice lady and then her boss and despite their professionalism, they refuse to work with me to help get this fixed. They said they simply cannot go beyond the 10 years even if it is a few days and mileage is well under. This is a VW part issue, not something user caused. Needless to say, this leaves a very bad taste in my mouth that rigidity and greed come before flexibility & doing what is right, especially during these times. This organization seems to lack compassion and the know-how of retaining long term loyal customers relationships & viewing each situation and customer as valuable.

I own a Volkswagen Touareg and during a rainstorm, water drained into the fuse box and destroyed the system circuit. VW is claiming it is not a recall therefore, they will not repair the damage. The service dept told me there had been another VW in their shop two months prior with the same problem and it cost that owner $7,000. My cost is $15,000+. Why is it auto manufacturers do not have to stand by their products? If I sold a product that was defective, I would have to fix it or replace it. As a consumer, I am very dissatisfied and angry that I should have to pay for a manufacturing defect they know exists and refuses to fix it.

Great experience! Volkswagen is my first car and favorite car. Its small and the perfect size for me. Parking is so easy. Love driving it, its a convertible as well, 2016 model red in color which is my favorite color. Interior is comfortable and I love German cars in general, they drive very well. Ive been wanting it since I was 16 and Im 24 now. I love how everything works with a push of a button like the trunk, gas. The lights on the inside made it look slick. The convertible, the stiffness of the wheel, driving it. Its fun to drive and I feel confidently driving it. But I dont like the middle of the backseat as its too hard. Also the switch to turn on the headlights that sometimes I forget and then the battery dies.

In late 2008 my wife bought a 2004 Passat with a 1.8 turbo. All was good until about 70,000 miles then it all started to go bad. She had purchased the extended warranty so at first I was not worried and was under a false impression that the top end warranty package we paid dearly for will cover any issues we have with the masterpiece of German engineering. It started with the axles making a clicking noise when you were making a turn which being somewhat mechanically inclined I realized it would be the CV joints failing.I had my wife drop the car off at the dealer, well two and a half days later they call and let her know that due to the fact that the axle boots were torn and they where a wearable part that were not serviced regularly and it would not be covered under warranty. (So apparently you are supposed to pull axles every so often to change boots?) She inquired on the cost of replacement to be told it would cost $1100.00. I told her to call and tell them to do nothing and we will pick up the car. I was able to purchase the axles for $52.00 each and replace them in about 1 1/2 hours. So I ask, Where is $1100.00 justified?And how many people have been screwed by their VW service center? Problem 2 we had was the power windows, The driver side front and rear. Not at the same time but both had issues, The rear had a pin fall out which attached the window to the frame of the power mechanism. The front had plastic clips that broke which caused the window to fall into the door and at a later date the window motor failed. During this trip to the shop I inquired about the ignition coil recall, To my surprise they covered it all under warranty. Problem 3 was a temp sensor which caused the engine light to come on which once again to my surprise they covered under the warranty.Problem 4 was the engine oil pressure warning light and as you have read or will read in other complaints on this page due to the fact it is a used car with no paper work on servicing prior to my owning it I to am out of luck. Not to mention it took 3 days for them to get back to us. I myself use nothing but synthetic oil in all my vehicles and maintain them regularly. I was told by the dealer that the car has engine sludge and it would cost between $1500 and $7000 to make repairs. So once again I told my wife to not let them do anything to the car and have it towed to my in-laws house where he has a car lift in his shop.We pulled the suspension loose and back to access the oil pan and then pulled the pan. The pan and lower half of the motor was spotless except for what appeared to be a mixture of gasket and sealant particles built up around the oil pick up tube. That leads me to believe that the story of oil sludge is a crock of crap they came up with to cover their own ** due to faulty workmanship. We cleaned the pan and pulled the valve cover to check the top end and the results where the same, SPOTLESS, Imagine that. So anyone who is told they have sludge you should question the truth of that statement.Problem 5 was the instrument panel information center fading out on hot days to the point where you could not see any information displayed. At that time the driver side mirror glass had also fell out while driving on the freeway. I was so furious with the VW dealer that I did not want take it to them to see if they would deny repairs. My wife took it in and to my surprise once again they actually covered it. Oh, not the mirror it was not covered. Problem 6 as the mileage limit of 80,000 approached the check engine light came on again so I had my wife take it in. From this trip we received no explanation to why the light came on and where told it would be reset.However we did receive a list of items from their million point inspection or whatever they call it which totaled over $4000.00 and that the warranty would cover about a $1000.00 of it if we decided to have the work done. I requested an email of work to be done which was sent to me about a day after I requested it. Now for the problem with the quote, I apparently needed a new battery which would be ok but I had replaced it no more than 2 weeks prior to taking it in. The report stated I needed to have 2 of the coils replaced even though they had supposedly replaced them during a previous trip.What am I supposed to think about the rest of the list after reading about things that were recently replaced, Anyways the list went on and on more than I would like to explain. As of now the car is sitting in the driveway with a serious misfire and the code I pulled out of it was PO300. This is a random misfire code which does not give a fix for the problem it just gives a list of possible necessary repairs. If I will have to make all repairs on this list it could cost $1300,00 to $1800.00 which I will have to do, Due to the mileage expiration of the warranty. PLEASE DO NOT BUY A VW OF ANY KIND POST 1970. YOU WILL BE VERY SORRY!!!

Im very frustrated at the fact that Im driving a car that has a potential safety issue and I usually have my 5 yr and 13 month old children with me. I bought the VW Tiguan because it was rated #1 for safety when my older child was 1 yr old. My car has had many problems and has spent 1000s of dollars in repair. But what has got me furious is the fact that on the morning of Friday July 25 2014. As I was leaving my parents house from dropping my kids and getting ready to go to work I started my car but the Power steering was gone completely. The Tiguan started and I could drive forward and back but the steering wheel did not move at all, as if it was locked but it was not and the power steering failure light came on in the dashboard. The Tiguan is almost 4 yrs old and about 73 thousand miles on it. But I do not think age is the issue with this problem, its just a design flaw from VW. This problem has me very concern because what if I was driving on the freeway and the power steering failed then? I could only imagine what could have happen. What if my children were with me? This problem is unacceptable, inexcusable and life threatening. This is a very serious safety issue with the Tiguan.My Tiguan was towed to a VW dealerships car shop and they told me there that they never heard of such problem with the Tiguan models. I search on the web and it turns out there are several hundredth 2009-2011 VW Tiguans owners that have had that same problem, and to fix the Tiguan it would be $2,045 dollars. The service rep suggested I call VW customer service. I did call and they were very nice and told me that they were going to see if they could help me with the repair. Next day I get a call from them and told me that they were not going to do anything about it because my Tiguan had more than 70,000 miles and was way out of warranty. This power steering problem has nothing to do with the Tiguans age. Other people that have had this exact same experience and only had their Tiguan for 2 months with 1,800 miles on and the problem keeps reoccurring! Warranty or no warranty this is a design flaw and should be covered by VW. Also in my opinion this is an issue worth a major recall but so far VW seems to be waiting for the first deaths to occur before they will react. There is always possibility that in traffic, the power steering really could go any moment.Something should be done about it!!! Before an innocent family dies!!! Help!!! In the meantime I will tell my story in the social media, to people, in the news if I can, in the radio if I can, report it to BBB, and make consumer reports anywhere I can etc., etc. I am now very scared to be driving the Tiguan. Its not safe and I dont feel safe! In other peoples Tiguan that have had the same problem it just keeps reoccurring after being fixed. VW has lost a loyal customer forever!

I come from a family of people that buy and purchase VWs. So naturally I bought one. However, I have had issues with my 2009 VW GTI (purchased brand new) since the start. When I first purchased my VW, there was a fuel issue, and they replaced it. Then there was a filter that stunk like mold, they replaced it. Then there was a recall on part of my transmission, they replaced it. My car started hesitating on the freeway when I accelerated, right after the recall replacement. I should have known by this time that the car needed to be traded, but I was stupid. I thought its a VW, they are great cars and so much fun to drive! Everything at this point got even worse.My battery died, or so I thought. I took it to VW and they told me that I needed a new computer. Somehow, insurance covered this and I ONLY had to pay my $500 deductible. I informed them that my car kept hesitating on the freeway. They said to drive it a certain amount of miles and it should reset. I did, and it didnt reset. After a few weeks, I took it back to the dealership. They said I need a new valve that was several hundred dollars. I called VW of America and they offered to pay for half, since it was a defect. Several weeks went by and the car started doing the same thing again. I took it back to the dealership they said its a valve that needs to be replaced. They covered the cost of the valve because it was part of the original issue. I picked it up. The next day, the engine light went off again, and the car was still hesitating. After several days, I called the dealership. They told me it was bad gas and to refuel it and drive around. I did this. After several days, I again took the car back to the dealership. This time, they said it was another valve, and they replaced it. They also told me that if the engine code came on again that they would have to replace the turbo. So now they are telling me that I need a new turbo and have to pay $2200.00. Everything else they were willing to cover because it was part of the covered recall issue, but now that its $2200.00 I have to pay for it. I called VW of America to see if they could help. The woman said that they arent going to pay for it and that its not their responsibility. I said, Thats funny because you knew it was your responsibility up until it was $2200.00. She told me that is her final decision, there was no one above her and thats it. I now have a car that needs new turbo... I am beyond upset and will never buy or drive a VW again! I am trying to sell my piece of crap because I cant even look at it with getting pissed off. The woman by the way did offer me a $750 credit towards a new VW. I have to admit I was speechless. She was willing to give me $750 towards a new car, but not towards my problem that I called about???? Thats ridiculous.

I have had all kinds of things to go wrong. My VR6 CC runs great but the engine light will come on and I take it to the Volkswagen dealership. Every time they tell me that a sensor has gone bad it cost me around $400 dollars every time. I have had 2 fuel sensor replaced. Now I find out that I have been over filling my tank making the service light to come on. Now I stop putting extra fuel in and the service light went off. Now my brake light is on. I called the service department and they told me that it is probably a sensor. I also have a turning light on. I replaced the light but it still does not work. I was told I would have to hook it up to the computer to find out why it is not working.When I first purchased the car I had 2 front wheel bearings to go out under 36k miles. The dealership told me that it was not the wheel bearings. At 40k they check it out and told me that it was bad wheel bearing. This was after the warranty ran out. The wheel bearings were $250 each and labor was $250 each. I finally got them to cover the parts but I was responsible for the labor. If they would have fixed the problem when I told them it would have all been covered. It seems every time I get a call or get the oil changed a light comes on. I have always wondered if they have a way to turn lights on. I also had to change out the wiring harness for the trunk at 50k and it was over $500.

On March 21st, my daughter was driving her friend to the airport when they smelled something burning. She has a 2007 Volkswagen Jetta Wolfsburg Edition (100K) that she bought when she turned 16 with a majority of her own money. The seat heater malfunctioned and burned a huge hole through her seat and right through her sweatshirt and t-shirt. We have read tons of complaints about the seat heaters. Since the black leather in her car is no longer being manufactured, they want to replace it with a light gray leather. The bottom seat will remain black and they will replace the portion your back rests on with light gray. This is a horrible remedy. She will have one light gray seat and the others will be black. An entire month has gone by and the parts are still not here. The first order was supposedly lost so they placed another order and its on backorder with no ETA. Volkswagen in NO WAY cares about their customers. This is the worst customer service we have ever dealt with. Dont buy a VOLKSWAGEN if you expect to be taken care of! All they do is string you along. I cannot believe that they can continue to get away with this. CUSTOMER Care is a total JOKE! You should honestly be ashamed of yourself for the way you handle serious issues. She was not part of their recall.

On the 19th October 2017 my Polo Gti which is still under warranty broke down at approximately 6 pm. This vehicle is currently doing 41000km and is still under warranty. My biggest concern or disappointment is that this car gave no warning and just breaks on a busy street with my family in the car. What if this car had broken down in the middle of nowhere or worst in a dangerous area putting mines and my familys life at risk?I then had to wait two hours for roadside assist to tow the vehicle away. I was told the next day by VW Umhlanga that they busy and my car will be only looked at on Monday. After phoning whoever I could I managed to get hold of service manager of VW Umhlanga who said that he will try have a look at the vehicle that afternoon.Saturday morning I got a call saying they did a software upgrade and the car is fine. 1. Why did roadside assist send a tow truck from Mount Edgecombe to tow the breakdown in Tongaat, is that the nearest breakdown services, because I know its not, I personally know a towing company in the area that is VW accredited. 2. Secondly why was the vehicle towed to Umhlanga who was clearly not willing to have a look at the car till Monday. Had I not made a fight about it, and to my knowledge VW Ballito is much closer.I am now worried as this vehicle has a warranty that ends at 45000km or next year 2018. There was no warning of it breaking and no explanations as to why it did. What if it has similar problems as soon as this warranty expires and the headache and costs of this vehicle now becomes mines. I spent 32000 rand on this vehicle and breaking down in the middle of a busy street was the last thing I expected.I am hoping VW comes up with a solution as to maybe extending this vehicles warranty and guarantee this problem never arises at all. If I do not get a reasonable solution from VW I will make sure I complain on every platform be it the ombudsmen or Hellopeter. I just think that breaking down in a vehicle that costs over 300000R without no warning and just be told by the agents its a software problem and we dont know why it has happened is unacceptable. I am hoping to get feedback from you soon.

I am extremely disappointed in my recent experience with Volkswagon Roadside Assistance. On Friday, April 15, 2016 we accidentally put 1.5 gallons of gas in our nearly empty 2012 Jetta TDI. I called Roadside Assistance for support and they advised me to have the car delivered to the dealership. A master mechanic suggested that we could fill the tank the rest of the way with diesel and have no problem. Trying to make a decision, I asked the Roadside representative what they would do at the dealership. He explained that they would lift it up, drain the tank and flush out the fuel lines, and said that Roadside would pay for the service. I said Roadside will cover it? and he confirmed. Based on the fact that Roadside said they would cover the cost of the service, I chose to go ahead with the tow rather than dealing with the situation on my own.On Saturday, April 16 I called Harmony Motors, our local dealership in Asheville, NC to check the status of my car. I was directed to the voicemail of someone who would be out of town for a week. His message warned that no voicemails would be received until his return. I called Harmony Motors again on Monday, April 18. They were surprised to hear from me and said they had no record of my car being there and could not recall seeing it come in. The mechanic said he would search the lot and get back to me. After two hours of panicking that my car was stolen and several calls to the dealership, Roadside and tow service, I finally heard back that they had found my car. Roadside Assistance gave the dealership NO information about my vehicle. The tow service they hired left my keys in the car without notifying anyone in the service department. My car sat in the lot for three nights and two whole days before anyone knew it was there.Now its Tuesday, April 19. The mechanic finally called me back to tell me what service needs to be done, and that it will cost over $500. I told him Roadside said they would pay for it. He followed up with Roadside, then called me back to inform me that Roadside is not going to pay. So, obviously I followed up with Roadside. I explained the situation to the representative and she said the manager would listen to the recording of the call and get back to me. I was hopeful because the representative was very clear.The manager was Felicia ** from the St. Petersburg, FL office. She said she listened to the call and that Roadside Assistance does not cover repairs and that I misunderstood the representative. I urged her to have someone listen to the conversation for another opinion. I explained that I am confident it was not a misunderstanding, and that perhaps the representative was misinformed about the companys policy. Even so, they should adhere to any promises made by their company reps. She said that it states clearly in the manual that Roadside does not cover the cost of repairs and that this written policy overrides anything that is said in person. She would not let me speak to her supervisor and would not give me her full name (I retrieved that later from VW Customer Care). She was rude, impolite, insensitive, and crass.I then followed up with VW Customer Care. I waited on the line for 40 minutes before my call was answered. I filed a complaint about my experience and the representative I spoke with here was very nice and understanding. I received a follow-up phone call from the VW Roadside Customer Care manager who further confirmed that Roadside will not pay for the service even if the representative claimed that they would. The written policy overrides anything else. I explained that this is an unethical way to operate a business and its not how I operate my own. If a representative makes a claim to a customer, the company should honor that promise and then take it up with the representative.I have gone four days without my car, hours of stress and time away from work, and am now facing a $500 bill that I could have avoided if I had the correct information from VW. It is clear that this company is well rooted in dishonesty, misinformation, extremely poor customer relations and no understanding of ethics. I hope this story shares more on the truth of how VW operates and that their words cannot be trusted. So what have we learned from this? If you want an accurate representation of Volkswagens services, I guess you need to consult written documents. Unless you happen to be inquiring about clean diesel. Then, unfortunately, youre ** out of luck.

So after dealing with the Strongs VW dealership, they are refusing to do a service that says right in the manual they are required to do. Now they are making excuses like their machine was down for a month and now their worker is gone for a month... I am now trying to call VW of America to report this and cant get a hold of anyone. It has been 2 hours... sitting on the phone and it says they are open. This is ridiculous. If this is how they treat customers over a simple issue like a radio code, I can only imagine if I encounter a bigger issue.