I had the same problem and after many attempts to find the problem, they changed my rear hub because that was activating the ABS system. After they changed it, problem was fixed.

Where do I start. 1) They dont have a person responsible or accountable for overall consumer affairs. 2) They dont have a email add where you can reach out to the Consumer Affairs team. 3) They only talk over phone, but will refuse to write down what they say over the phone in an email. What are they trying to hide. If you are communicating with a customer, what difference does it make if you write instead of talk. Is it because they cannot be held against what they say since no one will have any records of it. Absolute joke. Good luck to those who own a Nissan and need help from the Consumer Affairs. Other stay away. And to those who own a Nissan with a CVT. My prayers are with you!!!

Nissan has the worst customer service. I have been a valuable customer since 2011 and have never missed one payment. I was informed that the company did not receive one of my payments and instead of notifying me, they sent me to creditors. I am convinced someone from the company took that payment and pocketed it. Because of their carelessness, I have been put as delinquent after only missing one payment; and instead of helping to resolve the issue, they said theres nothing they can do! Horrible customer service and bad manager! Nissan needs better employees who know how to interact well with customers, try to find solutions and dont catch attitudes with customers who spend their money in this company. I will never recommend anyone to ever purchase a vehicle with Nissan!

The dash in my 2008 Altima is melting. The melted dash causes a glare when I drive and may have resulted in my recent accident.

My name is Tommy ** with Pro Parts Center. We have be purchasing fleet of NV2500 vans from Central Houston Nissan past couple of years. We have about 12 NV2500 in our fleet. Every single one of the van have had warranty issues with catalytic converter and fuel pumps. I am amazed how Nissan has not issued a recall on this yet. For the most part Central Nissan has taken care of my warranty issues until today. This NV van had 60K miles and I was told by service adviser Anthony that its out of warranty since the catalytic converter has a 50K mile warranty. I explained to him all my other van had the same issues. He advised me the cost will be around $3500 for repairs. Knowing this is an ongoing issue with these vans I wondered why wouldnt NISSAN warranty this one on good faith.Anthony suggested that if I had done their recommended fuel service then this wouldnt have happened. (This angered me more than the $3500 bill.) I told him I even had brought the same vehicle in around 30K miles and had service adviser David ** check on the same issues. He assured me nothing was wrong with this one and noted on my account if the issue arise after warranty that he would take care of it. After I complained and told them the situation was documented in my account prior to the expiration of my warranty, they offered to pay 80% of the cost to repair. I dont understand that if they admit guilt and will pay 80%, why dont they pay the entire balance. This is obviously a defect and should be a nationwide recall. But instead of taking ownership of the problem, Nissan tries to pass the cost to consumers. THIS SHOULD NOT BE TOLERATED. I will continue to send this message to anyone in Nissan that will take my concern seriously. This will be posted to all Nissan social media account until I get a response. This is terrible service especially to a customer that has a fleet of Nissan vehicles. I WILL NEVER BUY ANOTHER NISSAN AGAIN!

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

I purchased a vehicle because I thought it was a sound economical choice and a practical car comparable in functionality to a Toyota or Honda. I was absolutely wrong. Not only do things begin to break and fall apart pre-maturely, but basic maintenance is almost impossible due to the poor construction and parts used on the vehicle. No one, including dealerships carry the parts for this 2012 Nissan Versa. Theres no such thing as being able to buy a new battery from AAA because they wont have it, I cant get the transmission fluid changed because Jiffy Lube cant get to it, I cant get my brakes changed at Firestone because they dont have the random, cheap parts the Versa requires. I didnt buy a car in this price point to be forced to take it to a Nissan dealership for maintenance and have them take a full day or longer to fiddle around with no better information or resources than the next auto mechanics shop.Of course Nissan Corporate heard from me and took no interest in my problems with their product. I just wished they cared more. I put my toddler in that car knowing its not the safest but forced to continue using it until Im presented with an opportunity to be rid of it. I feel like I got duped by Nissans misleading marketing and branding campaign that they are reliable vehicles. It would be nice if Nissan had more integrity. Will never purchase another Nissan or refer them to someone shopping for a car.

Buyers beware! I am so extremely disappointed and frustrated with this company who refuses to help their customers in order to make some extra money in their pocket. They have unethical billing practices. I not only leased two vehicles from them but have only been a customer for less than 2 months and regret ever going into business with them. I have been on the phone with so many of their reps and supervisors, people feeding me different ** and after more time, stress and headache, never getting to an actual solution, but rather the way they would have it, money for them and an unhappy customer. This company is known for their terrible billing practices. Even the Mass Turnpike knew I had a Nissan without me giving any personal account information because this is what Nissan does. Thats a good reputation you’ve built for yourself Nissan. I hope I can help the next potential buyer so that when they read this, they go get a Honda instead. Trust me, you will regret getting into business with this company. I am seriously looking into getting a lawyer about this because this is just wrong. I made it so easy for them to resolve the issue, but they keep coming back with ridiculous reasons for why they cannot do that. If I was with another dealer, this would not even be an issue I would have to be resolving.

First, Nissan Finance has no email address to send improvement suggestions to so they really dont care what type of service a customer gets on their website. Im an IT person and have designed customer service websites. The Nissan site is the WORST one I have ever dealt with. One would think changing your bank information would be simple. I am a MAC user and Safari is not supported. There a certain time frames related to payment due dates to contend with meaning you can change information when you want and the help desk cant explain the complicated process you need to go through. After 2 weeks of trying website and help desk I was finally able to accomplish this change.

I bought my 2011 Rogue in 2014. Loved it for a couple years. Once it hit 100,000 miles it was one problem after another. One of the rear locks didnt work anymore, my air conditioner went out but the most expensive and frustrating thing was the CVT transmission went out at 112,000!!! WTF?? And they cant be rebuilt, you have to buy a new one directly from Nissan... $4,100 later my air conditioner goes out the next week. Luckily, someone ran into us and totaled the vehicle before I had to spend the $300 to fix this. Stay away from any vehicle that has a CVT!!!

Driver airbag out on my Vehicle at approximately 75K + Miles - I called Nissan Consumer affairs after shelling out 1500.00 almost for a defective airbag on this car and they would not help us with the issue. I had to seriously take a loan to pay for this. Not to mention that this should not be happening at this mileage. I should also mention that we have had to take this car in for the Seat to be fixed and the seat belts on more than one occasion. Looks like this will be our last experience with EVER owning a NISSAN! I am very unhappy at this point and wanted to warn others if you buy a NISSAN make sure you buy extended warranties because you will be out a lot of money.

Aug of 2012, I returned a used Nissan Altima that was running terribly to Planet Nissan located in Las Vegas, NV, after having purchased it under 1 year prior. The sales ** thought it would be best to do a trade, the Altima for the Maxima. During the transaction Planet Nissans employee (**) added the best warranty that Nissan sales to my contract. He was slick, he had me sign my original contract that had a smaller warranty but claimed there were errors and printed a second contract with the added hidden PLUS Warranty.Unknowing I signed the contract, but when I noticed, I made several complaints to Planet Nissan, Nissan Financial and Consumer Affairs. I was at a local 24 Hour Fitness jacuzzi venting to a stranger about the treatment I had been receiving. Turns out he was Planet Nissans General Manager. Who also refused to touch this matter. I had no luck resolving this matter therefore I decided to shut up about it. After all it is the best warranty a person could have right? No! Recently, my engine crashed in this 2012 Nissan Maxima at 56k miles. I immediately took the vehicle back to Planet Nissan and within a week I was told that the my Manufacturer Warranty and the Extended Plus Warranty would NOT cover the damaged engine.Why? They claimed there was sludge in the engine which Voids the Warranty Agreement immediately. I was asked by the Service Manager ** and the Sales Manager ** to provide proof of oil changed for 2014. I successfully retrieved the documentation from my credit card company to prove that I have kept up with the maintenance on the vehicle. Response: DENIED. This is the easiest Scam you can pull on a working woman like myself as my only fault here was purchasing a Nissan to begin with.I contacted consumer affairs, a representative called me to discuss this matter however, his entire conversation was No, No, No, we cannot help you. Leaving me without any options and refusing to accept my proof of maintenance on the vehicle. So, I asked him to please investigate this case and consider allowing me the opportunity to have a second opinion as I felt that Planet Nissan was jumping the gun here. Apparently they logged it in Nissans system prohibiting me from EVER having the engine fixed under either the manufacturer warranty or the extended plus warranty.The consumer affairs agent made it real clear to me that no matter where I go in America. The engine will Not Ever be covered, therefore there was nothing Nissan could do nor did he care to take a look at any evidence I had to support the previous maintenance on the vehicle. He made it real clear that he was supportive of Planet Nissans decision without any proof therefore, I was on my own. I took the vehicle to United Nissan in Las Vegas for a second opinion as the Check Engine light is generating these codes: CYL 4 Misfire, CYL 6 Misfire, TW Catalyst System B1, and TW Catalyst System B2. Within 24 hours I received a call back from the service agent ** who explained that the claim was DENIED. He explained that although the technician saw no sludge in the engine that Planet Nissan had reported such and therefore the claim was DENIED. I explained that I needed a second opinion as my car received maintenance regularly and I had proof. He explained that he could not help me and asked me to return the rental car as soon as possible.A day after returning the rental car I realized that I had left my duffel bag full of personal belongings in the trunk and a handicap placard in the rental car provided to me while the Maxima was in Service. Immediately I contacted United Nissan and was told to come and pick up my belongings that they had retrieved it from the rental vehicle. Today March 19, 2015 I went to United Nissan to retrieve my belongings, it was explained to me by ** that it will cost me a total of 12K to replace the engine in the Maxima, My handicapped placard was stolen and my duffel bag of belongings was ramshacked. Im so disappointed in my treatment at Nissan, overall Im disgusted. I dont even expect a resolution from here. Im stuck with a 2012 Nissan Maxima with a bad engine and a $700 car payment. This is pitiful.

I leased a Nissan Altima in 2006 and made all lease payments until the lease expired. The dealer that originally took the lease went out of business. I was told to continue payments and complied. In 2012 I was told that the payoff was $3,000. I continued to make the payments until that amount and more was reached. I have now been told that I still have to make the payments even though the total payoff has been made. All I want is my title so that the vehicle can be sold. Tonight I find myself online drafting a lawsuit against Nissan because they are still trying to charge me for the vehicle even though I have held up my end of the deal. Somehow they feel that because the dealer went out of business, I am obligated to pay indefinitely for this vehicle. Consumer Affairs at Nissan has been of no use. There is obviously no oversight at this company.

Nissan Rouge - Steering wheel vibration that started 7 months after purchase. The steering wheel vibration has gone from mild to moderate/heavy in the last month. Changing to sport mode or turning off the overdrive helps a lot, and even sometimes stops the vibration for a while even after returning to the default driving mode. The vibration can be felt most of the time while accelerating but is worse at and above 35 mph while maintaining a steady speed. However I have noted the vibration to be moderate/heavy at all speeds. At times when driving a distance, the vibration will actually make your hands go numb and can also be felt in the gas pedal. My other concern is on two separate occasions while accelerating to enter the interstate while in sport mode, the vehicle hung in a lower gear until the RPM was extremely high and when I let off the gas it was almost like putting the brakes on as the vehicle slowed to the speed of the gear its stuck in, creating a very dangerous situation in traffic. Nissan refuses to acknowledge the problem and service people say They all do that.

I currently have a 2015 Altima for the last 5 years. Its great on gas, very dependable regarding routine maintenance, and spacious. I enjoy the leg room and seat adjustments. Im 59 so comfort matters. I love my car. It has been a great investment.

I am trying to obtain the service history for my 2005 Nissan Pathfinder and I am not getting any clear answers as to why I cannot obtain the service history for my truck. Nissan consumer affairs staff is not helpful at all and they dont care about the customer. Instead they are telling me to go on the web and pull a carfax report to get my service history. That makes no sense. Will someone with sense from consumer affairs contact me with the right information in regards to my service history.

DONT BUY NISSAN SENTRA - I say sentra because thats what I own. Purchased a 2013 sentra and the car haven been back to the dealer more than I have been to the doctor during the same period. Too many problems. As of Aug 16th 2016 less than 34,000K miles: Oil leak steering rack, CVT slips and poor acceleration, Brake noise, Shock replaced below 20k miles, Air bag light - countless, Dead battery - replaced 3 times in 3 years - I tired of telling dealer its not the battery. Stupid! Smelly AC - Like dead animal, Rear bumper color changed... parked in garage all the time... sun isnt a factor. Work from home. DONT BUY.On the issue of dead battery... well I went to two funerals out of the country in July and Sept 2014. Gone for 3-4 days each time. Arrive well guess what? Car didnt start.. In October of the same year went on a cruise Friday got back Monday... wont start. August 12th 2016 went to get an oil change. Got out of the car at the dealer, give the key to the guy at the desk. Ten minutes later he walks inside... Sir do you have a set of keys on you? NO...I just give it to you I repiled. Rep. replied.. The car wont start.Okay... they jumped it... which it started. Did battery test etc... said all is good. Saturday morning it started... just wanted to check. Wife and I decided to go for dinner selected a place... one hour drive away from home. Not just for the food okay - for the drive and spend time together. Well after we got dressed around 6pm ready to go... car wont start. Ok I got a jump and off we go. After 11pm we decide to head home, got to the parking lot car wont start. Finally close to midnight someone give us a jump.. it started and we left for home. Got home without any issues.Next morning 9am sunday... well not even a jump could help it... it was DEAD but I must say it was trying to turn over but it couldnt get there. Lights started flashing, beeping etc... like Christmas. Finally after trying well there wasnt any juice left. I GIVE UP... THERE GOES MY SUNDAY. Called Nissan Monday morning. Customer service said they wont get it towed. I had to pay out of my pocket... that did it. I let loose on the rep. but after apologized to her not her fault... but I was pissed. I told her let a manger called me. They said 24hrs. So 2 days wait... now I used my AAA and towed the vehicle. Battery changed again. Car is running for now. Today I missed the mgr call. I returned the call and left a message....

Dropped off my 2013 Nissan Versa for the CVT recall. After I left and got onto the 101 freeway my car went from 60 MPH to about 10 right in front of a Big Rig truck. We crawled toward the nearest exit and went back to the dealer. They said it needed a new transmission and would be 4000 dollars. At 51,000 my warranty was up since it had been a few months over 5 years. They said it was still driveable since I didnt have the cash to fork over so we left and almost got hit as the car stopped on La Brea and Fountain. As I was in extreme distress and by the grace of God we were able to pull into an urgent care lot and the ladies said we could park the car there until we got a tow truck. This was the scariest thing that has ever happened to me and now I am unable to go anywhere as I have no car. Nissan... SHAME ON YOU!!!

Paint is flaking off the front quarter panels, hood, area around the windshield, and the roof. Paint bubbles up and then flakes off. I have called Nissan Consumer affairs and was told to take it to a dealer for a diagnosis and then call them back. They said that they hadnt had a lot of calls for this problem on a Pathfinder. I have seen several complaints on the internet about this same problem in the exact same places on the vehicle. I am taking it to the dealer for their diagnosis and will call consumer affairs to see what can be done.

Never lease a car from Nissan!!! I leased a car from Nissan, made all my payments, had inspection done (car was in excellent condition), I was 10,000 miles under my allowance, and they send me a bill for $420 just because I turned the car in at the end of the lease and didnt get another Nissan!!!! They say there is no way around this fee unless you get another Nissan!!! GREAT way to do business!??? I will NEVER buy or lease a Nissan again! None of this was told to me when I leased the car. I am at a loss for words.... Just wanted to pass this information along so that it doesnt happen to anyone else. TOTALLY RIDICULOUS!!!!

In Feb 2013, I leased a brand new Nissan Pathfinder. I had an 2010 Altima prior but with my family size increasing, I decided to upgrade to something larger. The worst purchase of my life. On the SAME DAY I brought the vehicle home, it would not go into PARK. I had to return it to the dealer. After picking it up that evening on the drive home it started shaking violently to the point that my toddler was terrified in his car seat. I drove right back to the dealer who kept the car for 7 days and then called and said it was ALMOST repaired. But it is safe to drive and as soon as Nissan has the recall part ready I can bring it in and they would have it repaired. I contacted Nissan Consumer Affairs after numerous fights with the dealer who washed their hands of the issue because they already had my money. Well the only thing worse than a Nissan vehicle is the people that work at their corporate offices. They were of no help and said they were not going to buy back the vehicle as I would have to wait for it to be fixed. I picked up the truck and the VERY NEXT DAY, it completely stalled in a parking lot. It had to be towed into the dealer. 48 hours later I was told that it would be there for another 7 days or so because it needed a NEW TRANSMISSION!!! Please keep in mind all this in only 15 days and I havent even put 50 miles on the car! Well after numerous talks with Nissan and the dealer I got screw over because I am to this day stuck with a vehicle that still never works right. The parking sensor light comes on when its 37 degrees, the heated seats malfunction, the car is always jittery and the tires were terrible! Had to be replaced after 20K miles!To add insult to the injury the Nissan dealer did not submit my payment that was made to them to their finance company in a timely manner and they reported that late payment on my credit report! Even though I have recurring payments set up with them. And it gets worse. I just relocated to PA from NY and they increased my payment by 60 dollars stating that the taxes are different! All with no explanation! Their customer reps are downright rude and nasty! This is the WORST COMPANY ever! I tell everyone I know how horrific they are and how horrible their vehicles are! I have met many people who have had the same issues with this type of car and who feel so ripped off and violated by this company.

Prior to receiving a Recall Notice from Nissan, my daughter was unable to move her foot from the accelerator to the brake to avoid a collision. The car was a total loss and my daughter suffered extreme neck pain. The recall notice states Your Model Year 2014 Nissan Versa Note is involved in a safety recall because delayed braking may occur if your foot contacts the center console trim panel when transitioning from the accelerator to the brake pedal. Nissan refuses to stand behind the product and their recall by saying it is the owners responsibility to make sure the car operates safely.

I have always wanted a truck and I really like purchasing my Nissan truck. It was reliable and it drives very good. I like the power it had to maintain a steady speed. It was good on gas to carry me far distances. My truck also had a stereo system in it which played very good. But I would add a DVD player to watch movies when Im on the road with my grand kids. I like the way it sits up high were I can see everything but I would also like to buy it with the windows tinted to keep the sun out in the summer time because I live in Florida. I would of also like more cup holders.

I am a Federal employee being reassigned overseas for a 3-year assignment that involves the security and safety of the USA. I currently have a leased vehicle with Nissan Motor Acceptance Corporation (NMAC), which I cannot take out of the country. NMAC will not allow me to terminate the contract early without paying them a penalty of $13,186.30. Only if I was active duty military would they make the exception. Even after providing a copy of my orders and explaining that I am a USMC veteran that is continuing to serve the USA in a civilian capacity to help protect the lives of our citizens and prevent another 9/11, they still will not make the exception. I am not trying to get out of the contract for financial reasons or circumvent the system in any way; I just cannot take the vehicle with me. I find NMACs business ethics insensitive and unacceptable. So much for Never forget.

Received our 2015 Murano platinum this week. My spouse and I rate it above our Cadillac SRX. I was looking for a best in class product. Thank you Canton MS assembly team. Also a shout out to Crown Nissan in Greenville, SC. Frank and team are among the best in my 30 years of autos.

A brand new Nissan Rogue 2015, purchased two months ago, only being driven 1200 miles, suddenly broke down on the road. The power got shut down and unable to restart the car. My husband waited outside hoping someone would stop and help us jump start our car. Waited long time. Finally got help and successful recharge the car. After we drove 10 mins it broke down again. We had to ask someone to jump start our car again and pulled it off the street. The car shutdown itself after 5 mins.We called Nissan road service and they said they will come within a hour but we waited 5 hours for them. We were so anger because we cant leave the car there, its blocking someone elses car. 5 hours we waited, whole day was ruined. They kept lying to us saying they would come soon. We paid $1600 more on Nissan car dealership for the additional car service. I am still so angry. We couldnt go to work. So regret that we chose Nissan. The car is bad quality and the service is terrible.

I recently purchased a 2013 Nissan Rogue with 133,000 miles. Seemed to be just what I needed. However, just a few days after I purchased I noticed the engine would power down when taking off. I had it checked out and it was the transmission. I verified with the Nissan dealer and they confirmed it was the transmission. When calling to make the appointment and telling the problem that was experienced the service guy expected it to be the transmission. Seems that it is a common problem with the 2013 model. However, I have since found out that is a problem for 2010. Nissan needs to extend their warranty repair for this problem.

I am really disappointed with AV Nissan. I purchased a Brand New Vehicle. It was a, too good to be true offer when purchasing my car. The problem started when my passenger side door wouldnt fully close unless you slammed the door close. I took it in for service, 3 days after purchasing the vehicle. The service Rep came out and told me just slam the door. Its not a big issue. Me being me I thought small issue. What the heck, I let that slide. A year after having the car, I took it in for service because the car was giving me problems. Service inspected my car and said it was the transmission. Okay... Luckily it was still under warranty so they repaired the problem. What Im concerned is, how does a brand new vehicle, need a new transmission after a year. Anyway, my vehicle has been a headache! I mean problem after problem and here I am again with my vehicle that only has 67,000 miles needing a new transmission.I found it a little skeptical, so I took it to universal city Nissan. They couldnt find nothing wrong with my vehicle. The codes that AV Nissan claimed were due to a bad transmission were not coming up. They called AV Nissan to make sure the paper work that was given to me was correct. They said they do not want to change the transmission and charge me because if the problem is not the transmission, well there goes my money. I am very upset. I contacted Nissan Consumer Affairs. I have a case open with them. Nissan consumer affairs agent state they have been trying to reach AV Nissan service manager and there has been no answer since March 07, 2019.Kiana the Nissan consumer affairs agent called me back. She was rude, pretty much told me there was nothing they can do! Kiana did state she’s no mechanic specialist but that universal city Nissan found nothing wrong with the car so to take it back to AV Nissan. Why would I want to take it back to the place I bought the messed up car. I would suggest everyone to take your business with another dealership. Save yourselves the headache! Please read all reviews before making a decision on buying a Car through Nissan.

I received a notification of a recall of my Nissan Versa and told to rent a car from Enterprise. I only carry liability on my Versa, its not in great shape. Was told by Nissan I would have to cover comprehensive insurance on rental. The date for replacing airbag is May 2018. I live on disability and cannot add this into my budget. I chose to rescind the service and take my chances. I adore Nissan products and am disappointed by this.

Purchased a used Nissan GTR from Atlanta, classic cars within two months the radio and transmission failed. Took the car to Nissan to see if they could repair the transmission they said no but went on to say they would replace it at a cost of $18000. Said it wasnt covered under warranty. Had to have the car trucked across town to have it fixed since Nissan didnt know how to repair it. The car was driven into the Nissan repair shop but when they took the transmission oil pan off the car to check it the car was no longer able to be driven and I had to have it trucked to my home and then to the repair shop across town for the repair.The shop across town had the transmission repaired in under a week. The car drove better than when I first purchased it. Cost me over 5000 dollars for the repair for which Nissan didnt pay a dime. Nissan also charged me $1034.00 to check the transmission that they could not repair which rendered the car undrivable. Lesson learned - dont ever buy a Nissan. Never again in my lifetime. Big rip off. Nissan left parts out of the tranny that they knew would cause it to fail and then didnt want to foot the bill to repair it. Nissan sucks.

I bought this 2009 Nissan Rogue in 2012. One year later nothing but problem. I pay 17k for this lousy car. I will never buy a Nissan car again. Every time I go for a oil change, they find a problem. Now I need a front lower arm bushing splitting??? Couple of month after I bought the car I needing brakes, check engine light was on. It was a problem with the gas cap. Say I need to change my transmission fluid. I spend close to 2k more on this car. I will never buy a Nissan car from a Nissan dealership. Beware of used car from Nissan dealership. I believe they didnt do a good inspection on their used car which was certified car..... sign (got taken).

I have done business with Nissan Motors for the past 6 years. I recently turned in my Lease for a 2010 Nissan Maxima. After near 45 days, I received a bill for $1600 for excessive wear and tear. I have never seen such a high bill and even when I turned my car to dealership, they mentioned this was one of the cleanest cars they ever got back. When I called Nissan Acceptance, they started saying you should review the contract and should have done a 3rd party inspection before giving the car back. They claim they sent me a letter too... but I never got anything. All I got was phone calls asking me to release another Nissan. I have leased vehicles before and this is the shadiest process. Good luck to Nissan as I will ensure none of my friends will get a Nissan anymore... Awesome customer service... Way to go Nissan...

I have been trying for six months to remove my ex-husbands name from the title of my car, on which I still owe a small sum of money. I have literally spoken to a dozen Nissan reps who have strung me along this entire time - with no solution in sight. They are clearly lying to me at every turn, and I get the strong impression that they are urged to lie when you call about this. I have heard everything from, Your paperwork fell through the cracks and well have this resolved within a week (that was in January), to You need to resubmit your notarized forms (that was in April) - never mind that I already sent it certified mail. I have even asked the motor vehicle commission in my state to call them. Even they cant get a straight answer. My lawyer warned me that they would give me the runaround, since they do not want to remove a second party from a title, in case I default on the loan.I have literally shed tears with some of these people - after trying for months to resolve this. I am battling Stage IV cancer and am begging them to remove his name from the title so that he doesnt end up with the car. Theyve promised to call me back immediately (hasnt happened), transfer me to a supervisor (hasnt happened), process my request immediately (hasnt happened). Im now entering my sixth month with no resolution. Ive told them repeatedly that I could be dead before they get their head out of their behinds and resolve this.While I love the two Nissans I own, I will never finance with them again, and I will let everyone know that they shouldnt either! Shame on NMAC!

Customer service stated that my payment for March 2011 would not be reported late because of the inclement weather which caused a hold-up in receiving mail. My payment for April 2011 was reported as being late as well, but my check was received on time according to customer service. I am seeking for these errors and my credit report to be corrected ASAP.

I brought vehicle (90SX 240) in for service because there was a lifetime warranty on the seatbelt components, which I read included the motor. The motor pulls the chest restraint back when you close the doors of the vehicle. That was my number 1 concern. It wouldnt move! I was haggling with Nissan North Americas consumer affairs about its warranties and what it covered. My case# **, contact person, Richy **. They attempted to sell me a used motor for $600 and when I told them about a new motor for $98. After 15 days they gave me the vehicle back with the seatbelt repaired and a tampered frontend, which I didnt have when I trusted them with my vehicle.

I purchased a 2008 Nissan Pathfinder in October of 2008, with about 20,000 miles from Stockton Nissan. About 3 years ago the VDC Off light came on. I took the car to Stockton Nissan to have the transmission flushed and asked them about the light (The car had less than 60,000 miles at the time). Was given an estimate of $1500 for the ABS Actuator Sensor/Pump and $600 to install for a whopping total of $2100.00. I declined because other than the Idiot lights the car runs good and the mechanical gauges all check out. Then the BRAKE light and ABS light. Then the check engine lights started coming on and off and the speedometer and odometer would go on and off with them. However, my car registration is due in December of this year so I need to smog it. I took it to a shop and they charged me $400 to replace the speed sensor on the right front tire. It smogged, but 400 dollars later I still have all of the Idiot Lights off and no speedometer or odometer. I have contacted the Nissan Consumer 800 number 3 different times. Nothing was done. This should be a RECALL since other Nissan owners are having the same issues. I guess since it is not a SAFETY ISSUE, Nissan can get away with ignoring this issue. This is my 4th Nissan AND WILL BE MY LAST NISSAN, unless this issue is addressed by Nissan. By the way, this is first review/complaint I have ever written.

I own three Nissan, two rouge and a Moreno 2011and 2012 and three Infiniti. I recently trade in my other two Nissan rouge and Moreno for two Honda civic because I dont trust Nissan that is last year. I still have one rouge that is payoff. My son love the car, he dont let me sell this one so I keep it. Last week the car wont shift. I take to Nissan dealer, they told me need to replace a piece of part and cost me $618 - of course Im not OK. I told the guy my car 2011 and only have 24,586 miles on it, why happen so fast? Well after he explain everything to me, I paid and got it fix. My three Infiniti is a lease but I do not plan to lease another Inifniti or buy another Nissan.

Buyer beware! If you have purchased a vehicle through Nissan please review your paperwork/contract. Several dealerships have been adjusting the cost of the vehicles with dealer add-ons and making it seem as though these are items you have to sign off on and not options that can be declined. These include (VIN Etch, Paint Protection, Fabric Protection. Portfolio Protection Package, GAP Insurance) and can add thousands (mine was over $5,000.00) to the overall cost to the vehicle and if you are financing you will pay interest on all these add-ons as well. This is an unfair and deceptive trade practice and has fallen under scrutiny of the State Attorney Generals Office as well as the Federal Trade Commission. If this has happened to you please report the dealership to both your States Attorney General and the FTC.You can also file a record of complaint to the DMV as I am having to do because of the above listed as well as now finding out that the salesperson committed fraud by falsifying the loan application. Currently Nissan Corporate is not taking any accountability for the dealerships unscrupulous practices and so by filing a complaint, the more people that do will show that there needs to be repercussions and Nissan Corporate needs to be held responsible as well. We the consumers have the power to say NO MORE! Please be cautious and do research online before your next vehicle purchase and if you are a Nissan owner, take a look at your documents to make sure you werent duped. After looking, you may just find out you were. :(

I purchased a 2011 Nissan Rogue on mid August. I received the statement that my payment would be due on August 30th. On August 26th, I wanted to pay $6,000 online as my first payment. I had to call the finance company and they told me that they couldnt process the amount of $6,000 and that it could only be $2,000 at a time. Well, I had no choice so I split up the amount into three separate amounts online and to top it off, I was charged a $5 convenience fee for each transaction. Well on August 31st, I checked my bank account and to my surprise I had a charge of $12,000 plus six convenience charges. I called the finance company and advised them that I only wanted to make a payment of $6,000 not $12,000. I asked to speak with a manager several times and I held on the line forever. I was finally transferred to a manager, Rosey, and explained my situation. I asked for the convenience to be waived and they denied my request. This has been such an inconvenience at this point and very disappointing. Rosey explained that this same issue had happened to someone else earlier as well and they couldnt do anything for me. They advised me that they would reverse the additional $6,000 charge which they mistakenly charged me but that it would take seven to ten days to process. Now, this situation has made me to have to borrow money from someone else as I didnt have this amount in my bank account in the first place. I will never purchase a car from Nissan ever! Their finance company is irresponsible and the management are imbeciles.

2014 Nissan Rogue SV - 2014 has few design is not useful and use some cheap material for inside. Like monitor is very easy scratch and crack. In my car I was use very carefully. I was do nothing about it, no hit it...still get crack. Maybe my area are too cold and get hot...make plastic crack. And front windshield wiper cant hood up because by the engine cover. Very difficult clean up at snow time.

Transmission problems. They know about problems with their vehicles but don’t care. DO NOT make the same mistake I did. I have talked to several people that bought them and mechanics they agree, don’t BUY. I talked to their corporate office and they don’t care and won’t talk about the issue.

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

Since November I have been to the dealership 8 times. The last time, they kept my car for almost a month. My vehicle is still bucking and sliding all over the road. I have a 2012 rogue. My folder is 2 inches thick listing the repairs they supposedly did on my vehicle including a new transmission. I do not feel safe. I dont know what to do. I picked it up Friday, January 2 after dropping it off to them on December 2nd and today it started doing it again on my way to work. Someone please help me. I am a single mother and dont want to hit ice or snow when my car does this because I lose all control of my vehicle and would be involved in an accident. Someone please point me in the right direction or the right Nissan garage. It has primarily been at Lia Nissan of Saratoga and was once looked at Destination Nissan. Thank you.

I actually want to give you guys no stars! I went into Stadium Nissan in the city of Orange, California to buy my first car. I am a hardworking teenager who works 13-14 hours a day, lives on a month to month rent by myself because I have no parents. I also had to forfeit my scholarship to college because I had to make ends meet by myself. So as you can see, my daily hours are very important. I took off of work and was scheduled for my appointment for a consultation four days ago. My sales representative had me waiting in the sales office for nine hours. This did not bother me at first because I did get my car at the end of the day. One of the floor managers, Remi, also helped me that day. He said that the bank approved my loan and that I was good to go on a $1,300 downpayment and a $345 monthly on a 2010 used Hyundai Elantra. I paid an insurance fee of $300! So I signed all the papers and I now currently own the car. That same day I drove off with the car, the tire pressure light was on! They didnt even service the car right! My sales rep told me to come back the next day to get that taken care of. So I went the next day and they had me waiting for another four hours just to check one tire! I was late to work again because of this! Then two days later (today), I got a call from Remi and he told me that the bank simply changed their mind and that I needed to bring the car back. I dont have time for these games! Technically, I own this car since that day.

I purchased my 2014 Nissan Pathfinder brand new in June 2014. By October 2014 at around 8,000 miles my transmission began to fail as I was driving down the highway. The car would jolt down the road. I took my vehicle in to be checked. They did a software update and sent me on my way. I didnt have my vehicle out of the parking lot before it started happening again. I turned around and took it back. They kept my vehicle for several days and determined a new transmission was in order. The transmission was replaced. I was able to get about 35,000 miles on my vehicle and then the fuel sensor went out. Nissan dealership replaced it but I had to pay for it as it was not included in the warranty. The dealer did pay for the labor but Nissan REFUSED to cover the part and I had to pay for that. In August 2016, my transmission began to lag. As I would drive in low gears it would jolt and skip. It had a hard time making it up slight inclines, such as a parking garage. They did the software update again and sent me on my way. At first, the vehicle seemed to run ok but as more time passed the problems begin to rear up again. In October 2016 I brought my vehicle back. It was determined that my transmission had to be replaced at 49,000 miles (This would only be 41,000 on the new transmission). This car is unsafe and jolts down the highway and has even staled out in intersections. I have asked for Nissan to buy back my car and refund my down payment but they refused based on my history it does not qualify for a buyback. I do NOT recommend anyone to purchase a Nissan. The dealership has been great but Nissan has not. They do not care about their customers. They refuse to work with me. They dont want to ensure the safety of their drivers. They just want your money. Period. The end.

I bought a 2012 Nissan Murano 7 month ago and the last 5 month its been sitting in the driveway. The cvt transmission has went bye bye at 120 thousands km so I call Nissan Canada. Gave my vin number only to find out that there was an extended warranty bought and paid for already for that Vin/. My 2012 Nissan Murano. But heres the thing. They got the money already for the warranty but was up to them to let the dealership who I bought it from that there was an extended warranty on this vin and was to be transferred to the new owner within 30 days of purchase which they had failed to do so you went on to have camvac do an arbitration and Nissan sent a legal representation and at the end of it all Nissan could care less about their consumers at all and come good and honor the warranty that they already made the money on and fix my vehicle for me. So now Im stuck with a truck that dont run and a loan that I have to pay for 18 thousand and have nowhere to turn. Im a single father thats been raising my 2 girls for the past 7 years alone. I work my butt off to afford to drive and pay for the car and raised my girls and Nissan has all the money in the world and cant do anything or dont even care. So what Im saying is if anyone reads this think twice before you buy any Nissan car or truck. They really dont care about the consumer at all and the transmission on these vehicle are garbage and if you research them you will see all the problems on them cvt transmission. I just dont want anyone else to have to suffer the way I have and for through this. Thank you.

I bought my Nissan Titan in 2017 with 100,000 bumper to warranty. Took it to Universal Nissan for my regular service 35,000 miles, and let them know we have moisture inside the headlight. They said they contact Nissan and the headlight was on order on 1/13/22. Called the Dealer and they said the headlight came in early March. Vehicle check in 3/16/22, called 4hrs later to check on the status, service advisor stated it should be ready in an one hour. In 30 minutes he called back stated that the headlight replacement was denied Nissan. They could not provide any paperwork why it is declined. They gave a case number that did not exist when I called Nissan Consumer Affairs. They finally called back 4/1/2022 stating the dealer denied the coverage not Nissan. The rep from Consumer Affairs stated that they will send a letter stating why it was denied. I bought 3 Nissans, never again.

NMAC is tacking on a $15.00 late fee even though we have never been late with a payment. On four occasions they have charged the fee because we made the payment on a Friday and they do not post until Monday. Our contract clearly states that we have up to 10 days past the due date to make the payment and we have always paid online within the 10 day grace period. Their explanation is that they contract the online service and the contractor does not always post the payment immediately. This is Nissans problem since I never entered into an agreement with the third party.

I recently traded in my leased Nissan Altima for a used Juke at Vaden Nissan in Bluffton SC. I gave them the payoff on my Altima (through Nissan Motor Acceptance), which they confirmed. The dealership also performed an inspection on my Altima. We discussed a new deal for a used Nissan Juke. They agreed to pay off my Nissan balance, and I financed the price that we agreed to. Four months later I get a bill saying that I owe Nissan Motor Acceptance $1273. I called Nissan Motor Acceptance, and they claimed there was excessive wear and tear on the vehicle, along with an early termination fee. This Altima was in very good shape when Vaden looked at it. It was my understanding when I drove my Juke out their dealership, that we agreed to a deal which had a commitment from both sides. Now they are telling me the charges are non-negotiable. I told both Nissan Motor Acceptance and Vaden Nissan that if I would have known that I owed another $1273, there is no way I would have completed this deal. Who does business like that??? I have NEVER had a problem with Subaru or Toyota coming back to me for charges after a lease. As far as I am concerned, when we agreed to certain numbers, then I shook hands with the salesman, and then drove off the lot, the deal should be over!!! Thanks for reading!

Purchased date:06/12/2015; Model: 2015 Versa S Plus; Dealer: Imperio Nissan of Irvine, CA; Service Rep: Scott; On November 1, 2016, around 9:50 am, our car was traveling in a very slow speed on an interchange on-ramp from freeway 110 north bound to 105 west bound in Los Angeles County. The traffic was moving in a slow fashion on an uphill on-ramp. As the traffic was getting slower, I gently stepped on the brake to slow down the car. While I was holding down the brake pedal, suddenly I heard a clunk noise and felt a vibration. At this point, the car started moving on its own without a sign of slowing down. I immediately tried to step on the brake with full force but felt the brake pedal having no pressure at all. Although a safe distance was kept from the front car prior to the accident, as the brake pedal traveled down to the floor, the car continued to move closer to the front car with uncontrollable speed.At that time, the only thing I could do was to veer the car towards the right edge to avoid direct impact with the front car. Based on the owners manual, I believed the anti-lock braking system function was being erroneously activated at the time of the incident since the dry and non-slippery road condition did not warrant such activation. And what made things even worse was, for whatever the reason, the car was moving on its own with uncontrollable speed while the brake pedal pressure was completely lost due to a faulty ABS activation, which directly caused the car crash. This vehicle was purchased brand new on June 12, 2016 and a subsequent recall serviced was done on August 13, 2016 from the same dealer following a recall notice with regard to sudden acceleration safety concern. The liability insurance claim was filed for the accident. The mileage was 8740 at the time of accident. The dealer was contacted on 11/7/2016 and the service rep named Scott was refused to take the car for inspection. I called Nissan consumer affair in TN and a on-site investigation and inspection is yet to be confirmed.

No responsibility for a defected paint job because it was contracted out according to the Nissan North America rep that just called me back. This is sad and I will make sure I put this in as many places possible to be visible to your other consumers. In short, I bought a Black 2015 Nissan Altima less than 5 months ago. I have THOUSANDS of light scratches all over the car. It seems just looking at it scratches it. Its clearly a defect in the clear coat and or paint. The service manager at Nissan agreed it does not seem normal and the rep from Nissan North America would not clearly admit the same but did say I was an advocate for you to help but the decision was made not to do anything because its not a warranty coverage and its contracted out. So what. Nissan needs to take some responsibility. I owned a 2010 Black Chevy Cobalt for over 4 years and had way less paint damage when I traded it in 5 months ago. Obviously something is wrong with the paint or clear coat. I have tried taking better care of the Altima than I did my Cobalt. Rightfully so because its about twice the price. Nissan you made a great car and I love it.

With MUCH regret, my husband and I purchased a 2018 Nissan Pathfinder from Pinnacle Nissan in Scottsdale, AZ. I went to that dealership November 2018 thinking I was going to get a Black Friday special, but instead got ripped off. The salesperson stated the pearl color would be an extra charge and we agreed to pay the extra. When I came back to pick the vehicle up because they had to order that color they said, a pure white Nissan Pathfinder was waiting for me. I argued back and forth with the sales manager at that time, and he stated the vehicle I was receiving does not come in Pearl white. I mean they got their sale, so who cares about the color right? I wish to God, I would have just walked away, but I drove off in the white Nissan Pathfinder. In addition, we thought we were purchasing an extended warranty up to 100K miles the reason our payment was outrageous. We were ok with that knowing we would have coverage for a while. The finance guy also talked us into some paint package. I returned to Pinnacle about a year or so later (it should be in the records) to get the paint touch up coverage (not sure of the exact name). We were not given any instructions other than we have that coverage and weve never purchased it with any other vehicles. So, I pull up to the service dept at Pinnacle and was met by the rudest person Ive encountered in a while. He said your car is dirty! Theres a car wash down the street! Go and come back! Well, I was under the impression they would wash it at the dealership, and I was in a hurry on a Saturday with a lineup of errands. I did as he barked out for me to do and returned the vehicle. Pinnacle, please work on your customer service! Its important! I then visit ABC Nissan in Phoenix, AZ in 2021. The second row would not collapse, and we were told it was not covered by the warranty. What? A 2018 with coverage up to 100K miles? Well, guess what, we are NOT covered up to 100K miles. Not sure how we got swindled into paying an outrageous car payment with little to no warranty coverage? So, I call my nice “go to” service advisor Tyler at Coulter Nissan in Surprise, AZ immediately tried to help me and said he could do a one time goodwill coverage. I didn’t go to him in the first place because I was close to ABC Nissan at the time and somehow thought I would receive good service at any Nissan dealership! Tyler is SO awesome and is the ONLY one who represents Nissan well. Tyler said that ABC Nissan could also use the good will coverage so I wouldnt have to move my car from ABC to Coulter. The salesperson at ABC was horrible and kept quoting different pick-up times for when the vehicle would be ready. This was very important as I was traveling from Phoenix back home to California on tight time restrictions for work. The manager at ABC Nissan, Anthony **, finally intervened and tried to hurry the techs along as the salesperson shouldnt have called and said the vehicle was ready if it wasnt! I was in tears and extremely frustrated at this point as I was given 3 different times the vehicle would be ready. Anthony gave me money to go get lunch and to stall for the technicians to hurry and finish the job that was promised hours before my arrival. After several months, my daughter noticed a bolt sticking up in the seat and the seat belt would not work! We were not surprised there were more problems with this Nissan vehicle! I took the vehicle to Pedder Nissan in Hemet, CA. The technician/manager there stated the bolt was never put back properly by ABC Nissan! Whhaatt?? How dangerous?? ABC Nissan must have rushed to get the car out and carelessly did not put the bolt back properly. I should have taken pictures, but Im sure Pedder Nissan has some. The tech at Pedder was kind enough to fix the bolt at no charge. They provided good customer service as I showed up with no appointment and he got me in quickly.More problems with this new Nissan Pathfinder! Apparently, there is some known CVT issue with the Nissan Pathfinder. This issue/dash/radio would go in and out in my vehicle and was random when the dash/radio would work. I took the vehicle to Temecula Nissan where Alex Campagna assisted me. Apparently, Alex was not aware of the CVT issue? He told me they could not help me unless the dash/radio was actually not functioning at the time the vehicle was in their possession. Of course, when I took it to Temecula Nissan, the dash worked fine. I drove away from Temecula Nissan with no resolution! I go to visit in Phoenix again and I can ALWAYS rely on Tyler at Coulter Nissan. He knew exactly what I was talking about before I could even get it out good! He immediately helped me and was able to charge a minimum fee to fix it. Whenever Im at Coulter and dealing with Tyler, I always feel safe and do not worry about getting taken advantage of! Tyler is just a good person and a good representation of Nissan. I shouldn’t have to go to another state to hope for good customer service from a Nissan dealership! I wish I had purchased our recent vehicle from Coulter, but thought we were getting some special deal at Pinnacle. Worst mistake of our lives! Maybe some internal training is needed throughout Nissan for consistent customer service, complete/accurate work, and knowledge of recalls! I would love to have the Pearl Nissan Pathfinder I originally hoped for, but in the meantime, Tyler has helped make my regrets of dealing with Pinnacle Nissan, ABC Nissan, and Temecula Nissan a little better.

Impossible to make a payment over phone without automated system asking you a Thousand questions. They call you 10 times a week to verify a payment coming. Nissan Corporation keeps you on hold for 10-20 minutes. Some get cocky when you are being polite and asking questions. They hang up on you or route you to the wrong people.

As a person who purchased six (6) high end Nissans, I was treated like crap when I lost my job. The payment extension that was supposedly mailed out didnt show up. After 2 weeks and at least 2 calls, Im getting really frustrated. It took nearly 3 weeks to receive the one (1) sheet form. A few days after not receiving the paperwork, I called to request extension form be faxed to me. A few days and three calls later, I finally received the fax. I signed and returned immediately using priority mail (2 day). I confirmed with USPS that the package had been delivered in specified time. I had verification of receipt, and verbal confirmation after calling. Nissan did not process the paperwork for over a week after receipt. The form is one sheet of paper, and I returned it before specified return date, despite Nissans 2-week delay in sending.Lo and behold, I see my credit report and it has a 30-day late mark. I call Nissan. The representative stated, The return date doesnt mean we wont mark you late if we dont process your paperwork immediately. I tried disputing and writing a letter of dispute. However, Nissan just changed the date of the mark on the credit report. In fact, the date was changed 3 times, changing the 30-day late from from Jan. - Feb., Feb - Mar., Mar - Apr. Finally, I contacted the Better Business Bureau. After an inquest, the late was changed to January again; I just became tired of trying to fix the lie. Im not going to even get into the nightmare with Nissan sequel a year or so later, when the car was stolen. I really hope there is a class action lawsuit soon...Im in!! Nissan no more!!! If anyone knows of a class action lawsuit in the midst, contact me, please!

I recently discovered that my 2015 Nissan Altima payment is somehow behind on payments starting in March of 2016. The reason this is a problem is I was never notified that I was behind and have been paying my monthly payments on time only to find out that it has not been on time in 5 months. This is also surprising due to the facts that I tried to make a double payment at one time only to receive a recorded phone call from a Nissan rep stating that they see that I was trying to stay ahead and pay on time but you cannot pay a month in advance. That a payment must be made every thirty (30) days at which time I should have been notified that I was a month behind which was definitely not the case. I also never received a phone call nor a letter in the mail stating any indication that I was behind on payments.We are now in August of 2016 and I am now have 5 months of late payments on my record that will no doubt kill my credit score. I recently set up a direct deposit at Pyramid Federal Credit Union to have the payments pulled straight from my account. So I have been back and forth with customer service which is more like we dont care about you at all service as the rep admitted that you dont have to be smart to do customer service which is funny because that is exactly what he is and definitely was not talented nor good at his job.Anyway after writing several letters and tons of phone calls where they hang up on you I have got nowhere. They have not even asked one time if they could look into the matter and get back, let me see what I can do, nothing. I simply want to know why I was never notified, a letter sent, an email or a phone call and now that I am aware that I am getting burned every month I have pleaded with them for some kind of reconciliation. I have offered to make multiple payments in a row along with the direct deposit payment along with the payment history that shows every payment on time. But in the end I guess it really does not matter to them as I am nobody of importance and apparently they dont make mistakes despite the hundreds of bad reviews. My next step is the BBB and on and on as this is unbelievable and can imagine I am not the first this has happen to and definitely not the last. Keep up the good work Nissan!!!

Been taking my Nissan 07 Pathfinder with 47,000 miles to the dealership for maintenance since I leased then bought it. Over two to three years Ive been reporting a sound coming from the car as I accelerated up to 25 then again at 40 mph. This problem was never resolved because it came and went and it almost never surfaced when I would bring the car in for maintenance. They would tell me its the heat shields and tighten them but the noise would return. I had scheduled a 45,000 mile maintenance and on the way to the dealership my engine began to rumble then the service engine light came on where. I was told by the adviser that a coil and a platinum spark plug needed to be replaced to fix the engine misfire. I was given a loaner and they worked on my car for two days. I got my car back and everything seemed fine, the engine light was off, car was smooth. A little more than a week later after I dropped off my wife at work, the engine started to act up and rumble and engine light came on again. I was not far from the dealership so I decided take it in. All of a sudden, halfway to the dealership, I cannot drive past 25 mph and the car starts to make the noise its been making when I accelerated to 25 and 40 mph, the same noise Ive been complaining about for about 3 yrs and now its amplified. I told the service adviser about the incident and told it could possibly be the catalytic converter which is covered under warranty until 2015 by federal emissions law so it would be no cost to me to be replaced. I needed to go to work so again I was given a loaner and the job took two days. I received a call from Nissan and was told that the catalytic was very clogged and parts broke off damaging the engine and it was going to cost $6,600 or more to rebuild or replace the engine. My warranty inconveniently expired three months ago. How can this happen to a car with low miles and with an excellent maintenance record? Shouldnt Nissan be responsible?

Timing chain tensioner guide premature failure. This is a known problem Nissan has with their engines. Timing chain tensioner premature failure. Nissan has a timing chain that requires no maintenance, yet they use a tensioner guide that is not up to par. There is already on lawsuit for similar Nissan cars maybe there should be two. Fontana Nissan quoted me $800-$1900 to replace this $30 part that was made with a poor quality plastic. If it wasnt a quality problem the OEM guide would still be sold instead its a new part and new part number. Ive owned one Nissan Altima before this and currently own a Murano, Cube and Altima in question. $800 - $1900 to replace a $30 part that is poorly designed and no mentions of any maintenance on the part is insane.Does it seriously make sense to have a customers engine removed from the car, have the customer pay $800 - $1900 and not have a car for a week, or take a chance of the guide failing completely, the chain slipping and would destroy the INTERFERENCE engine possibly on the highway for a $30 part that is poorly designed?

I bought a Certified Used 2010 Nissan Murano SL with 31,339 miles on 01/31/2013 from Crowley Chrysler Plymouth, Inc. I also opted for the Nissan Security Plus Extended Protection Plan when I bought the car. I am very happy with the car and all of the car’s features. It is exactly what my wife and I needed. I do, however, have one issue since buying the car.On 03/11/2013, I took the car in to my local dealer for routine servicing. The car had 34,099 miles at the time. The dealer asked if the car had its 30,000 mile servicing. I did not know, but I assumed the answer was yes since the car was certified. I had attempted to get the service records on the car from Crowley, but they declined to give them to me saying that there were privacy concerns giving me another client’s maintenance records (I thought this was odd at the time, but did not challenge it). My current dealer offered to check with Crowley service to see if the car did in fact receive its 30,000 mile servicing. The answer he got was no. So I requested that this servicing be done and also asked for the car to be inspected.Upon receiving my bill, I was a little shocked. The bill was $1,393.01! Here is what was done: 30,000 mile required maintenance per Nissan manual; the car needs 4 new tires to pass inspection. The rear two tires tread was below standard, and the front two were very close to being below standard. Since this is an all-wheel drive car, the dealers recommended that all four tires be replaced. I agreed; and the alignment was out on all four tires, therefore an alignment was required. Since I was buying a certified used car, I did not expect any of these issues to be present. Question: shouldnt these issues have been taken care of by the dealer that sold me the car? Resolution: after several conversations with Nissan, I was told that there was nothing that Nissan could do, and that I should try to work something out with the two dealerships.Nissan Certified Vehicles Program is a scam. It allows the dealership to ask more for a certified vehicle, but gives the client no assurance that they are getting something in the deal. Unless you are willing to check all of the 150+ items on the certified checklist prior to purchase, you will be holding the bag if something is wrong later. In my case, the rear tires were just in spec. (5/32) at the dealership where I bought the car and not able to be inspected (2/32) on my first visit to my local dealership a little over 2,000 miles later. Nissan did not stand behind their process and left me in the middle between two dealerships - a losing proposition for anyone finding themselves in this position.

I purchased a 2008 Nissan Rogue in March 2009 with only 9700 miles on it. Within 45 days of purchase, the vehicle needed a CVT replacement. Over the years I continued to experience various issues with the vehicle and found myself visiting the dealership every three months or less. The CVT failed again in April 2014. I was covered by the extended warranty (120,000 mile/10 year) with only 118K on the vehicle. Unfortunately, two years and 15K miles later, the CVT installed in 2014 has also failed and the vehicle needs a third replacement. Nissan said the CVT is covered by a one year/12K mile warranty. Despite knowing the part is defective, Nissan is not stepping up to assist with this most recent failure, not even offering a discount on the service or part to help offset the cost of their faulty part. On top of the poor quality of these CVTs, Nissans customer service is a huge failure. Their consumer affairs representatives do not communicate and then completely blow you off once they have decided to deny your request for assistance or coverage on the faulty part (clearly they do not understand part of their jobs as customer service representatives is providing results and sometimes bad news to customer, not just ignoring them). Nissan closed my case without ever speaking to me regarding the final results of the investigation. I have approached the local dealership directly in an effort to receive a quote for this repair and have been waiting two days for a service rep to call me back with the estimate despite follow calls to inquire on the situation. Nissan has failed on both quality and service.

The CVT Transmission is junk. Disintegrated at 76K miles. It is well documented the CVT transmission has a history of problems. Nissan only extended warranty of a very small subset of vehicles that have the CVT. I spoke to Nissan Corporate and they were unwilling to help. If you buy a Nissan, put away another $3k to $4k to rebuild the transmission.

I live in VA and was driving to Alabama on March 2, 2016. First distance drive with car (2016 Nissan 370Z with 5,000 miles) and the clutch went out in Atlanta on I-85. I was able to drive it to a safe spot but it scared the crap out of me. I-85 in traffic not a good place for the clutch to stick and only able to go in 2nd gear. I had to stay at a hotel in Atlanta. Got up early to take car to dealer and the car would not engage in any gear. Had to have it towed to dealer. The Nissan Dealer in Atlanta did provide a rental car so I was able to continue my journey to Alabama. Was informed that my car would be repaired on my return, Sunday March 4th. Received a call and was told the clutch part was not available in all of North America and would be expedited from Japan. I continued my trip back home to VA in the rental car. I have spoken to the local car dealer in Staunton VA where I purchase the car and they stated a new replacement car could not happen. As I no longer feel safe driving the manual transmission I asked if I could replace the car with a new or fairly new automatic 370Z. I purchased the car in November 2015 with only 25 miles. In reading and researching I have found that other 370Z owners are having the same problem with the clutch. This is a serious safety concern. One in which I could have gotten into an accident. It seems car manufacturers wait until serious accidents occur or death before recalls are issued. I hope and pray the car is completely repaired but hesitate to drive it once it arrives from Atlanta back to VA. Nissan is scheduled to have it delivered from Atlanta to the dealer in Staunton VA some time before the end of March 2016. Ive never purchased a brand new car in which the clutch gave out with less than 5,000 miles. I feel like Im stuck with a car that I no longer want to drive much less pay for. It has crossed my mind to allow a serious hit to my credit score and voluntary repossess the car so that I have peace of mind and feel safe.

In May 2014 I purchased a used 2010 Nissan Frontier pickup truck from Lynnes Nissan west in Stanhope N.J. They talked me into purchasing a bumper to bumper warranty. In May 2015 the airbag light came on, and I took to them for repair, they wanted $125 to diagnose the problem. It was told to me then that there is no such warranty and airbags arent covered. I called corporate headquarters in Tennessee and expressed a safety concern about it and was told by them upon reviewing my case there is nothing they would do for me. I took the vehicle to another Nissan dealer and had to pay $1242 for a new air bag due to a short. I tried to explain to Nissan that this is a safety issue and a defect in the vehicle and should be repaired at no cost to me, but they don t care about their customers safety or any defects after sale is made. This was the first and last Nissan I will ever buy. This company should be held liable for all safety defects without question.

Nissan is, by far, one of the worst companies in terms of customer satisfaction. You can clearly see it from all negative reviews. Nissan is pretty much done with you once they were able to secure your money. Please stay away from Nissan with a clear margin. Ive bought my car 4 years ago and I take my car to the certified dealer (Royal Moore Nissan Hillsboro) couple of times a year for regular maintenance and any major work needed. I was hoping that my car would last, as long as a certified technician touches it. Obviously, I was too naive. I took my car to another dealer (CARR Nissan). They told me that my car has not been touched for years. This is only 1 month after my visit to the Royal Moore with full service.Ive complained to the Nissan consumer department. Their answer was that they cannot do anything about it and that I need to close with the dealer. The dealer is certified by Nissan but Nissan cannot guarantee the best service. The dealer obviously does not care about the customer satisfaction. That is why I sought help from corporate Nissan. For me, this is not how you treat a customer if he/she is willing to spend ~20K on your car.

BUYER BEWARE. We set our payments up on auto draft, but it didnt work. We had no idea the payment wasnt being made until it was too late, and now its tanking our credit. We could have paid outright for the car, but financed it for the sole purpose of increasing our credit score. We began getting calls from Nissan shortly prior to the payment being 30 days late, which sounds like they were doing their due diligence, correct? Wrong.Their calling system is antiquated and set up exactly like someone committing identity theft, like the spam calls everyone gets numerous times per day. We had no way of knowing it was a legitimate call because sometimes wed answer and it would automatically disconnect. Wed call back. Sometimes it would answer and automatically disconnect, sometimes an automated system would ask for our FULL social security number (not just the last four of our SSN) before agreeing to connect us to a representative. Considering we thought we were set up on auto draft, therefore thought our payments were being made, and were getting calls from an automated system claiming to be Nissan, at times disconnecting when we answered, at times disconnecting when we called back, and asking us to enter our full social security number when we got through, it all seemed sketchy. It would not be difficult for anyone attempting identity theft to figure out we are making payments to Nissan, call us under the guise of Nissan, and ask for our personal information. Considering the circumstances, we legitimately thought these were spam calls. Furthermore, we received no written communication from Nissan letting us know payments werent being made, and no phone calls from a live representative. Just sketchy automated phone calls, like the numerous ones we get each day that are spam.My husband finally decided to figure out what was going on and called the dealership where we purchased the car. We had an incredible experience with them when we bought the car, which is the reason we bought a Nissan in the first place. The finance manager called the number with my husband to verify whether or not it was spam. Thats when we realized these calls were legitimate, our payments werent set up on auto draft, like we thought, and we had a payment over 30 days late. We explained our situation, brought our payments up to date immediately, even paying extra, and they submitted our account to the legal and credit department for review, to hopefully reverse the negative mark on our credit. Not only did they not reverse it, the customer service supervisor I spoke with when I called to find out the status of the account was incredibly rude and disrespectful. In all my years of talking to customer service representatives, some are fantastic, but she was among the worst. Degrading words, degrading tone of voice. It still astounds me that she spoke to me the way she did.I wish I would have read all of the negative reviews regarding Nissan Finance before we financed our vehicle. Like I stated before, we could have paid cash for it, but decided to finance it for the sole purpose increasing our credit score. At the very least we would have financed it through our own bank, it was just easier the day we purchased the car to go ahead and finance through Nissan. BIG MISTAKE! We aren’t done fighting this. If there is a resolution other than our current situation I will update this review. I’m not looking forward to the hours we are going to have to put in to correct a situation that wouldn’t exist if Nissan Finance operated like a company that legitimately cared about its customers, like Honda, Toyota, etc. etc. Again, BUYER BEWARE! If you finance through Nissan, get ready for a rough ride. Keep track of your auto drafts – DO NOT trust that the system will do what it’s supposed to do. And if you happen to have an issue to work out be prepared to be talked to very disrespectfully.

I have a 2008 Pathfinder. A few weeks ago the check engine light came on and the fuel gauge stopped working. I checked the web and found a recall from Nissan for 2008 pathfinder that had an issue where the check engine light came on and the fuel gauge stopped working. Perfect I thought so I took it to the dealership. They informed me that even though it was the exact same part for the same make, model and year, my VIN was not covered. So they will not cover the cost to fix. I have owned 3 Nissans and was planning on purchasing another next year. Now that I see that Nissan cares more about $400 than it does about this safety of their owners. I will never purchase a Nissan again. I think they are cheap and dishonest.

Bought car brand new. Nissan knew these transmissions were bad and never notified customers. I am now 128,000 miles (8,000 over warranty) and they will not help me pay for a $3,000 transmission. They sold a bad product and will not make it good. Will never darken the door of another Nissan Dealership.

I purchased a car from Nissan for my son so that he could get to school safely. We test drove the car together (fully loaded with GPS sirius XM). After we completed the details of the car purchase, my son got the car and drove off. I made the fatal mistake of trusting the salesman. I did not realize the mistake until I asked to borrow my sons car. BLUF, I contacted, Nissan the internet manager called, recorded our conversation and she kept pausing in 5 min intervals as if she were thinking of how to find words to tell me I had the right car. She asked if I came in on the 16K special, I said no, I thought I was getting the car that had sirius XM and GPS. So then she tells me my salesman was out of the country and then she said another far fetch explanation. I contacted Nissan Corp and was assigned a case # so Heidi calls me every 3 days while I am at work or when she is about to leave for the day to check the block to ask if the manager of Bowie Nissan has contacted me. I returned her call and left a message asking to receive an email and she said she is unable to write an email. I was very specific in a detail letter and she leaves a message to say to call her if I have concerns. I will never refer my friends to Bowie Nissan and yes I have many friends who are in need a car including my daughter. I will refer then to Acura, Acura does not rip off its customers. The financial advisor lied initially to me about qualifying for a higher loan and I have excellent credit. The bank gave me a much better loan than Nissan tried to offer for less years. I have seen cars that are clearly marked Altima 2.5S. The paperwork noting what is attached to the vehicle also coincides to read Altima 2.5S. My sons car says ALTIMA S and his paperwork says ALTIMA 2.5S. The fair thing for Nissan to do would be to add the features that we paid for. We have paperwork that clearly says 2.5S

Have been ripped off and treated so poorly! I paid for a brand new Nissan Ultima. Before it had 30,000 miles on it the thing over heated three times shutting down on the side of the road! A fire started under the hood. They would not even come and get me or tow the car! I had to pay for it even though I got roadside service! When I called for help they said I wasnt eligible then the next day they said they wouldnt refund the tow! Then the heater broke! They said they found the problem and fixed it but when it broke again in two weeks they refused to even look at it saying nothing was wrong with it to begin with and they couldnt spend money to keep trying to fix it. They never fixed it. They kept saying it was fine. LOL so patronizing and unhelpful. I wear coats in the car now. I applied to Nissan corp for help. They stalled me two months then said no. Dealer only said the repeated overheating and fire was a bad alternator that we should have caught but they wouldnt replace the car or engine. On a NEW car??? Other shops now tell me the heater malfunction is due to the critical overheating and that many other systems will be significantly damaged. I asked what are the specs on the heater: they said, Ohh we dont have any. Lemon laws are useless if they can get the thing to drive off the lot. Shame on them. I was ripped off. Karma will get you boys.

Murano SL model 2017.5 purchased 5/8/17. Failed Forward Emergency Braking. Returned to selling dealership which insisted the computer showed no error. The dealer refused to road test the vehicle. I called Nissan Consumer Affairs. They informed me they could NOT do anything to caused the dealership to honor the warranty. They would not help me find another dealership to help me. I located another dealership who found a computer error and debris on the camera repairing the problem. The car now operates properly. Nissan claims they have no control over their dealers so if the dealer wont honor the warranty the problem falls on the purchaser. The car had less than 6000 miles when this occurred.

I traded in a Nissan Rogue and purchased a 2013 Nissan Sentra on February 15, 2013. Since a week after I purchased the car, the brakes have been making an unpleasant sound as soon as you push the brakes. It feels like air in the brakes. I have been at the Nissan dealership 3 times already, contacted Nissan Consumer Affairs, opened a claim, and an engineer finally went to the dealership to test the car. Final response, it is a characteristic of the car and it’s normal. It is not normal that the brakes are making a strange sound that to me is a great safety issue as I drive a lot and I also have a baby. It is unbelievable the service I have received from Nissan and even worse that they just clean their hands after selling you a car. They dont know how to fix the car and they wont take my car in because to them it is a normal issue. I have not had a response from Consumer Affairs and I cannot believe that a 2-month-old car is giving me so many problems. I need help in regards to this situation. As a customer and user, I should not be forced to retain a car that is not functioning properly, and it has safety concerns for me and my family. The dealership has been unresponsive and they even said that because it was a characteristic of the car, the lemon law does not apply. The law should not allow dealerships just to sell cars and then dont take care of their customers. It is not normal for a two-month-old car to be having issues with brakes and a person does not buy new car to be having issues with brakes just two months after and the dealership, just because they dont know what it is, cleans their hands.

The rudest people. Don’t get even a little behind. They hound you daily starting at 8 am, and continue several times a day. I literally just made a payment to get caught up, but because it didn’t cover 100% (not even 30 days past yet), I get an ignorant, barely understandable rep berating me at 8 in the morning. A daily occurrence. Greedy, condescending and arrogant people.

In March of 2008, we purchased a 2008 Nissan Armada from a Nissan dealer in Georgia. We were told by the finance man that we would be able to refinance when we made 6 months of on-time payments. Well, 6 months passed and when we called to refinance, we found out that the company doesnt refinance. We decided to just chalk it up and continue paying. Since the economy fell and a serious health issue in our family, we have been making payments but have been struggling. We receive several harassing calls every hour about a payment. We have explained the situation with the reps (as useless as they are) but they dont want to listen or are willing to help. Im on the verge of telling them to come get the car and shove it where the sun doesnt shine!

I purchased a 2015 Nissan Rogue in January. This summer when I traveled a period of time (about 45 mins.) the a/c would stop cooling. After having it checked by my dealer/service I was told thats normal since it is how the car gets better mpg. The only way I can keep cool on long drives is to turn off the a/c when it stops cooling, wait a period of time and let the a/c reset then turn the a/c back on. This in my opinion is a very poor design and should be redesigned.

Contacted NISSAN about a bad CAT. Car is slightly over the 80,000 warranty, but vehicle was bought as a dealers demo and was told the 8,000 miles already on the car will not count against me so a full warranty will go with the car. NISSAN dealer refuses to do repair. NISSAN USA will not accept responsibility and inform dealer to perform under warranty. Go to dealer and let him diagnose, then call us and we will decide. They are refusing to talk to dealer or get involved in any shape, form, or manner.

I have dealt with this company for 4 years from not receiving my payment statements, to payments sent on time, to them posting them several day after receiving them at their post office box, to filing written complaints with a response justifying their negligent actions. If you ever purchase a vehicle from Nissan try to go to another financial institution. This one is horrible, they hang up on you if they dont want to hear your complaint, misrepresent themselves. 1 car 2 lemon, never received statements, pay on time, post payments close to grace period ending date, no reason why? I contacted them several times over first few months, could not pay online, because someone opened account and put a password on it that I could not access, they could not delete - bottom line I could not use. 2nd car total brand new lemon send payments on time, they post close to end grace period, same problem, now I pay through bill pay. Will be filing a complaint with the BBB and attorney general, other complaints too long to list. I was referred to my bank to refinance through them so I no longer have to deal with Nissan. I am considering this.

We bought a 2013 Nissan Pathfinder on January 1st, 2014. It was brand new and had been driven, but you could see that the sunroof had something wrong with it because there were water stains on the inside and since it was the panoramic sunroof that does not open, there was definitely an issue with it. The dealership assured us that they would fix it before we drove it off the lot. We trusted that when we finally were able to take it home that it was fixed right and would last. Fast forward 5 years and now it is rusting all around the sunroof and we have been told that the entire roof needs to be replaced. This is a 5 year old vehicle that has no rust anywhere else and has been garage kept for the majority of the time we have owned it. I spoke to Nissan consumer affairs and after going through all their hoops for a diagnostic, they informed me today that they would not be financially assisting me in fixing an issue that is clearly their fault. It may have taken five years to surface but I should not have to pay almost half of what the vehicle is worth to fix a rust issue that was caused by their repair job. Its a disgrace and although this is my fourth Nissan and I have been happy with this Pathfinder I will never buy another Nissan. I cannot believe how they treat their customers when there is a problem. They are awful. Stay away!

I came in to speak with someone about the paint peeling off my car. My car is a 2003 Nissan Sentra. I was told my complaint was denied due to it being 7 years old. Roof and trunk are peeling off. Car is well maintained, waxed 2 times a year. I feel that Nissan should at least fix this problem. This is my first new car, and I am disgusted with the way it know looks. I have been told by several body shops that this is a manufacture defect. Please think about this, Im ready to call turn to ten, Susan **. I dont come down to this, but I will. Thank You.

I own a 2012 Nissan Versa with only 38000.00 miles. The car broke down last week on me while I was driving. I had it towed to the dealership where it is still. There they say they cannot find out what is wrong with it but they too cannot get it to start. When I called them today they are now saying they believe it may be something wrong with the transmission. Thank god I bought an extended warranty on it. I cannot be upset with the service department as so far they have been very nice and I do have a rental car compliments of Nissan. But with this car having less than 40000.00 miles and the transmission going out already that is not a good sign. I love my car but if this is an indication of what is to come I am going to get rid of this car and will not go back to Nissan.

I was involved in a serious accident which totaled my 2017 Murano (not my fault). I was injured, however, I notified the insurance company and GAP immediately. The insurance company totaled the Murano (which I knew they would). I notified Nissan financial within a few days and shut off auto pay. Within a few weeks I had to replace my car (went with Subaru this time, its much safer). Nissan received the check from the insurance company for $21000 about 3 weeks after the accident, Nissan is filing the GAP claim. However, Since they have not received the GAP payment within 30 days after I stopped payments on the Murano, Nissan finance hit my credit for late payment (even though they received $21000 from my insurance company before the 30 days late).Since I needed to replace Murano and I knew insurance and GAP would pay it off. Nissan does not care about circumstances (injured, needed a new car, etc...). They will not wait for the GAP payment. I made every payment on time until the accident happened. Nissan ruined my credit. Im still under Drs care and have not been cleared to go back to work, but Nissan does not care. All they have to do is put the late payment on the back end of the loan, but they wont do that. Shame on you Nissan, ethics are not your strong point.

It hit 75 degrees today in California and I’m again reminded why I will never buy another Nissan. My AC doesn’t work in my 2014 Nissan Rogue bought new in March 2014 at Dublin Nissan. It hasn’t fully worked since July 2015 when it inexplicably went out in the middle of a road trip in 101 degree weather. My two passengers and I tried to bear it for an hour, but ended up having to pull over for 3 hours to wait til dark to drive home the remaining 2.5 hours. I took the car to Nissan Capitol Expressway two days later where they spent an entire day (and tank of gas) trying to figure out the issue only to come away with no solution. It only seemed to be replicable in 80 degree or above weather and after driving for more than 30 minutes on highways.I knuckled down and made it through the summer, the car had about 18,000 miles at that point and was still in warranty. December 2015 I took the car back to Capitol Nissan for 25k maintenance and had them examine the AC unit again. Another full day of “work” and no solution. The AC continued to work intermittently, I kept up with routine maintenance and always mentioned the AC issues when I was in for service and still under warranty, always at Capitol Nissan. By late spring 2017 the AC had stopped working altogether, no cool air came out at all and the weather was only heating up. In June 2017 I took it to Nissan with 37k miles on it (Nissan warranty stops at 36,000 miles) and had Capitol Nissan spend another whole day working on it.They immediately agreed it wasn’t a functioning unit and spent the whole day with it, by end of day finding a “solution.” This solution was to drain the freon from the system and re-fill, this seemed to solve the problem. I asked the associate why that hadn’t been done before to solve the issue and he said he didn’t know. I then asked how he knew it was fixed and he said he couldn’t guarantee it and re-read me the description of work done like I was a kindergartener who just didn’t understand. He then only charged me for the new AC fluids and “helped” me with the labor cost by charging me $200. I drove away angry and rightfully so as the AC unit stopped working two days later. I called the associate at Capitol Nissan to let them know and never heard back.I then opened a case with Nissan Corporate to have the car declared a lemon as the AC unit will clearly never work. In that call I told them I truly thought this was a one-off case and that until then I had actually liked everything else about my Rogue. I told the representative that if Nissan awarded me the new car I was actually planning on upgrading to the Nissan Murano and would finance that upgrade through them.Nissan Corporate kept my case open for approximately 18 hours only to dismiss it because the car was out of warranty, they offered me one monthly payment ($350) for my troubles. I did not accept this money as it didn’t even begin to cover the amount of time I had spent away from work and the money I had spent fixing this issue. The way Nissan has treated me has made it abundantly clear I will never buy another Nissan and as soon as I am financially able I will be getting rid of this junk Rogue and buying a Toyota.

Called Nissan customer affairs talked to a Trey. No help... Asked to talked to his supervisor then talked to a Alica (not sure on name). Voiced my disconcern with my customer service at a dealership. Asked for Alica for a email with her name and my case number. Said she would. Well she had Trey call me back then he said he would. Keep in mind they dont have employee ID numbers and cant use last names. They work in your Tennessee office. Neither one of Nissan customer affair case workers could send me a simple email. All they wanted to do was close the case which I had to call and have re-opened 1st time. Basically its waste of time to complain to them. Almost sure nothing was done or will be done. Best they could with all their experience suggest a I get a second opinion... I felt like the dealership was being shady.

My airbag light came on and my passenger air bag indicator showed off. I took to my local mechanic who told me there was a voluntary recall P8242 and therefore I needed to go to a dealership since this was covered under warranty. I took my vehicle to Haldeman Nissan in Hamilton NJ and was told it was not covered due to the wrong vin #. I should call Nissan consumer affairs. I was told someone would be back to me by end of day next day. That morning after supplying all information including quote of 4911.52 from dealership to repair (lined up exactly to recall repair) told nothing they could do since wrong vin #. I consider this not standing behind their product. A known issue and they will not fix a vehicle with approximately 60k miles. Last Nissan I will purchase. Also told by mechanic transfer case leaking and due to rust on my rotors they should be replaced. A small amount of rust accumulated since I had been on vacation and car was not used. Felt like they were trying to pull a fast one. Back to Ford/Mazda for me.

A Service Advisor left me in the waiting area 8 hours and still didnt do the work. Within that time frame only the oil and tires were changed. Rushing to get my car to me, a technician or other help misplaced a lug nut, then entered a charge on the invoice as it were missing when I got there. I filed a complaint about my experience to Nissan of North America Consumer Affairs who informed management of the complaint. And management didnt reply. After the unpleasant and unethical experience I had my vehicle service elsewhere.

I sign for my daughter to have a new car for college. My daughter had a flat. I told her to take it to Kia, we bought the Gap Ins. The service dept told her that it was not covered so I told them just to put the spare on. Come to find out there was no spare or kit in the new vehicle. Well I was very upset about that. I should have been told that. Anyway, I call Consumer Affairs to report it, I talk to Bruce and he told me to email him my receipt and he would refund me for a new tire or kit. I emailed Bruce on July 29, 2014 and I have been getting the runaround ever since. Well they just lost a customer for a $106.00 dollars and now Bruce, I will be too busy telling everyone about how Great your customer Service Skills are.

I had to go through the Philippines Call Center for about 3 weeks - back and forth - over 15 calls. This was only to find out that it had to be handled through the United States. At that point getting in contact with my Nissan representative was extremely difficult. I still have an open issue and will keep posting on social media until this is resolved. Such a poor system. I really believe we are doomed as a society after this experience. It started when the dealership in CT (Crowley Nissan) failed to provide me with a rental car after communicating to me twice that I could receive a rental car.I am a small business owner that works with the disabled and it nearly knocked my business out. I am very dissatisfied (obviously). They have already wasted my time that I wont get back - but I am still trying to get them to compensate for the rental car. I could take this into litigation - which I have made them aware of - but I am trying to mediate and be fair here. If anyone has any email addresses for upper to senior management for Nissan North America - or even beyond - please let me know.

I purchased a new Titan Pro 4X and recently noticed a trim piece around the interior door handle is missing. After a month taking it into the dealership, I contacted the dealer and found out they failed ordering the part. Now I have tried twice to contact Nissan directly, but I cannot get an answer back from them. Send me the part and I will put it on!!!

At 113,000 needed new transmission. After 18,000 heard same high whining noise after driving for 30 minutes. Said was transmission - gave me a new one. Its been 5,000 miles - same thing - and now say I need a transmission cooler kit which isnt covered under my transmission warranty. Will cost $1800. My question is how come when I got 2 new transmissions, the noise went away. If this was the original noise, how come it goes away after new transmission? The dealer and corp cant answer that. I believe wrong diagnosis and it is the transmission. I wont add $1800 to a used car without knowing thats the problem for sure. It may be the problem. Like I said every time I got a new transmission, it never made any noise. Only later after certain miles put on it. I will never buy a Nissan again and my family who owns will not either.

Nissan Rogue CVT transmission was diagnosed but not covered under warranty. Nissan knows there is an issue but refuses to resolve issues. Dont buy Nissan.

I recently filed a claim for my 2008 Nissan Rogue. On 1/6/14, my driver side door would not open from the outside. On 1/8/14, my passenger door would not open from the outside. On 1/17/14, my driver door now does not open from the inside. I was contacted by the Regional office after my initial complaint and was completely offended by the implication that I was reaching out for financial assistance as if I was not financially capable of paying for the repairs to my doors. My complaint is not for financial assistance but for Nissan to take responsibility for using cheap and unreliable door actuators on the 2008 Nissan Rogue. The parts used are not capable of withstanding cold temperatures and stop working as a result of the weather. That is not my fault nor should it be my responsibility. Nissan needs to own up for this mistake and pay for the repairs on my vehicle. This has been a huge inconvenience to climb over the middle console from the passenger side just to drive my car. I am totally dissatisfied and at this point I would never purchase or recommend another Nissan vehicle as long as I live. This is not a request for financial assistance. Nissan is totally aware of this ongoing issue and needs to own up to it and provide more reliable parts for its cars. I wasted $128 at Lynnes Nissan to confirm that my doors would not open. They told me the repairs would cost $800-$1000 which is ridiculous for a part that only costs $26. I am not a happy customer and demand answers now.

ATTENTION NISSAN ROGUE OWNERS PLEASE READ: I am extremely disappointed in the results of my visit. My 2008 Nissan Rogue of South Brunswick Acme Nissan went in because of a problem the Rogues had with their passenger airbag lights and problem with the sensor in the seat. Ive never had an accident nor problem with the seat. Now Nissan tells me, Sorry, the seat needs to be replaced to the tune of OVER $1400.00. They claim it was covered for 5 years or 50,000 miles. Oh yes and by the way, it was a recalled item at one time! Well gentlemen, I will not have this seat replaced and I will rely on the primary safety seat belt. I have 4 cars in my family, 2 of which are Nissans, and just for your info, I will NEVER and I mean NEVER buy another Nissan as long as I live or take it for service to Nissan. One last thing if I may. Why was I charged over $50.00 just to find out whose problem it was? Oh wait if it was Nissans problem you would absorb the cost but because it was not your problem you passed it on to me. Thank you for making my choice of vehicles in the future easier the next time because it WONT be a Nissan. A letter will follow up to Corporate of Nissan, BBB of NJ, and the Home News Tribune and their sister paper, the Asbury Park Press, Star Ledger, YouTube and anyone else I can inform via electronic media.

I have three case numbers for the same issue with Nissan USA (**). All of my correspondence should be included with each case number. The attached comment below was my last comment back to Nissan USA. I have offered to take part of the responsibility of the repair and pay the labor. I paid to have parts replaced that were in good working order. (Both catalyst) due to a known defect in the manifold upper tubing 2004/2007. The vehicle was passing DEQ every time I had tags renewed, which, I had done in November of 2014. I have no way of knowing when the manifolds cracked. If a notice had been sent out I would have taken my Armada in to be checked. The cracks were very small and in the same place on both of the old manifolds. The dealer was obviously aware of the issue. The service manager told me when he showed me the old manifolds, Nissan corrected the issue by adding a weld to the manifold to prevent it from cracking. I hope this can be taken to another level of review.This is my 4th Nissan and will probably be my last. If Nissan was truly interested in keeping customers for life they would at least cover the parts due to the nature of the issue. Had a notification been sent out in regard to the issue I would have taken the vehicle in to be repaired. Nissan basically covered their butt by extending the warranty and not notifying their customers of the issue --- WRONG --- this issue needs to go to a level above whoever is reviewing my case. I will pursue my case with the Consumer Protection Agency.

I discovered a good-sized hole on the passengers front seat floorboard. I was told it was rotted out by rust. My car is 7 years old and only 66,000 miles. Nissan told me that they will not pay to have it fixed. From my mechanic and the website, there have been many complaints regarding this same matter.

In October of 2012 I bought a brand new 2013 Nissan Versa. Great little car with excellent gas mileage. Within a month I heard a very loud rattling noise coming from underneath. I called the Nissan Service Dept and was told Oh yeah, thats the heat shield. There is a defect in it, just bring it in and we will fix it. I took it in and Nissan replaced it - no problem. 3 months later the same thing happened so I took it in again. About 8 months later it happened again. Now I purchased a new car because I drive 82 miles a day to work and back. And now, it happened again. 4 times within a 2 year period.Now because of the mileage, if I want it fixed, I have to pay for it. So how much is it?? Well they dont know because in order to give me a price, they have to look at the vehicle. They are unable to determine the price of the part needed and add it to their labor charges to give me a ball park idea of it will cost. So I send an email to the management team who calls me to let me know they cant replace the part for me for free, even though they know it is defective, but they are willing to let me trade it in and put me in a newer model Nissan that doesnt have any defects. Now if this is how they treat their loyal customers when something goes wrong, why on earth would I buy another car from them???

I have a 2009 Nissan Altima. The car will not go. I almost got hit twice. I took the car to Nissan and had a diagnostic test done for 120.00 dollars for them to tell me there is nothing wrong with my car but when I took it to Kia they did one... They came up with the step motor (778) code. I took it back to Nissan and they said they never heard of that code. They reset my car and drove it, and they said it was fine, but when I drove my car home, check engine light came back on and once again got stuck on a hill. The car would not go and almost got hit again.Nissan does not want to fix this problem or recall this vehicle that they said cant fix if they cant find the problem. Im writing this review to inform others of this problem and to put on record Im getting an attorney to file a class action lawsuit, and to let Nissan know when I end up in a accident and hurt or dead they will have a big lawsuit on their hands. Its going to take for someone to die for Nissan to recall these vehicles and that is sad. I will never buy another Nissan vehicle. I will keep everyone informed on what an attorney has to say so you can get in on this lawsuit. Nissan dont want to take care of this problem. I will.

Last month (September) I was driving and my car would not accelerate. I took my car to Auto Zone so they could run a test on it to see what was wrong. The code they could not read. He told me to try getting my oil changed (I just got my oil changed July but I did it anyway). My car worked fine for a while. I got to a stoplight and again the car started not to accelerate again. So the next day I had it towed to my friends auto shop. He told me that my transmission had went out. The main issue is that I just had my transmission replaced by Nissan last July. I have a 2015 Nissan Versa.Nissan states they will not replace my transmission because Im out of the warranty. I think this is ridiculous. They can obviously see that there are issues with their transmissions because they have several other complaints about it. I am very upset because I have taken care of my car like I should but it still messed up on me and now I am without a car. I am currently appealing Nissan about not covering my transmission replacement. I should not have to go through this at all.

My husband and I leased a Nissan Rogue as a second car for him to drive back and forth to dialysis. We choose Nissan because of a very good lease program available to us. This was our first experience with a Nissan vehicle but not a lease program. 14 months in the lease, my husband passed. I called Nissan numerous time to work out a deal to get released from the Nissan and lease program. The penalty to get out of the lease is full payment of the lease minus one payment. Much to my surprise there is no death penalty in the lease agreement and basically I am stuck with the car and lease. I explained my hardship on not needing 2 vehicles with no longer having my husbands income, no longer having a need for a second car, no longer needing to make vehicle insurance payments or license payments. Needless to say, how disappointed I am with Nissan to not honor a death of a spouse or hardship. I have been very vocal on my disappointment of Nissans treatment and their lack of sympathy of my husbands passing. This was my first and last time I will ever purchase a Nissan vehicle.

My credit is good so I financed my new 2016 Nissan Rogue at my credit union with no trouble. A couple of weeks later, I mistakenly pumped diesel fuel in my new car. It happened at Sheetz. They say it cant be done and the nozzle wouldnt fit. They finally said it is Nissans fault. Nissan passed me around from one customer service person to another. It appears to be a game with them. They seem to have a lot of customer service people who will call you and ask you a few questions just to have someone else call you. It definitely is a way of looking like they are paying attention to you but the result is they wont do anything to help you. Besides that problem that same day, I tried to use Nissan roadside assistance which I had been told I should have, when it happened. My tow charges were more because they said I didnt have it when I tried to use it and I was forced to call 911. I understand I made a mistake but that nozzle fit right into my car and the only way I saw what had happened was when my car stalled and I read my receipt. Anyway, both Nissan and Sheetz first said they would help but then wouldnt. Dont buy a Nissan. There is no customer service. They will just waste your time. Reference telephone for Nissan **. I think it is time to run these foreign vendors out of the US since they wont take any responsibility for the faulty design of their cars.

Having owned Lexuses for years, I recently purchased a New 2013 Nissan Altima S, with 18 miles on it for my daughter to take to college. She drove the car home when the MIL light went on. I notified Carriage Nissan in Gainesville Georgia and was told it must be a loose gas cap. I was told to continue to drive the car. After 1 week and 700 miles, I took the car in for service and was told I need a new transmission.I contacted Nissan Consumer affairs and stated my displeasure and asked specifically that the car be replaced. After about 15 days, I was notified by Nissan that they would extend the car warranty to 8 years/120k miles with a gold preferred package and Oil/ Gas/Tire rotation service package for 2 years. It was more or less a take it or leave it proposition. I took the package and will pay $50 to transfer it to a new owner since I will be putting the car up for sale.I will never recommend or purchase another Nissan product again

My transmission just went at 142,000 miles. I just replaced the mounts exactly a year ago. The engine was replaced at 100,000 miles.I own three Nissans and you would think the newest one would be the best, but this 2005 Maxima has turned out to be total crap. Nissan should totally do a recall.

Ownership of a Nissan is synonymous with dissatisfaction. On March 25, 2019, I purchased a new Nissan Frontier from Jenkins Nissan, Leesburg, FL. After 30 months of ownership and only 14,058 miles, it had an obvious manufacturing defect. Namely, the paint started peeling off at nearly every weld spots on the fenders and the bed rail of the vehicle. They did determine that this is a “warranty issue.” On August 11, 2021, Jenkins Nissan Leesburg, Florida service personnel told me the peeling was indeed caused by the weld spots, but they did nothing except tell me to take the Nissan Frontier to Reed Nissan Clermont, Florida because they (Jenkins Nissan) didnt have a body shop. I contacted Nissan Customer Services on August 15, 2021 to determine where I should take the vehicle to fix the manufacturing defect.On August 24, 2021, I was finally contacted by *** from Nissan Customer Services and she told me to take it to any Nissan Dealer to file the report to the Warranty Department for this region. On August 31, 2021, I had an appointment with Reed Nissan Clermont, Florida. Reed Nissan Clermont sent me to Reed Nissan Orlando because they didnt have a body shop either. On September 7, 2021, I had an appointment with Reed Nissan Orlando, Florida. They inspected my car, took pictures and told me that they were filing a report and that I would hear something that day, fact is their words were, you should hear something within an hour. That hear something within an hour comment has now turned into several weeks.Finally on their advice on October 7, 2021, I took my Nissan Frontier to Reed Nissan Orlando to get it repaired. Only, that didn’t happen because Reed Nissan failed to file the claim. After much pressure from me, Reed Nissan filed the report. Finally, on October 29, 2021 the Nissan Frontier was repaired. It took 79 (seventy nine) days from the time of my complaint to get the vehicle fixed., I believe the Nissan Frontier is a very competitive vehicle but the three Nissan dealer’s LACK knowledge of filing a warranty issue claim is unacceptable. Had this been an engine failure or a transmission failure, I would have been without the vehicle for 79 days or 11 days shy of three months.