I have a 2010 Nissan Armada that began running poorly 2 months. I took it to the dealership and a secondary mechanic. Both said the engine needed to be replaced costing over $10,000. Likely cause is flex fuel. Warranty was for 5 years. Nissan will not offset the cost. No vehicle should need a new engine after 5 years unless its garbage.Upon contacting the Nissan corporate office regarding my 2010 Nissan Armada that needs its engine replaced - I was shuttled around to various representatives. None could answer my questions competently. Worse off - they would never give their true names. The area code was for Tennessee, but the reality is that its an answering service in the Philippines claiming to be a regional office. Dont trust Nissan.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

2014 Nissan Rogue SV - 2014 has few design is not useful and use some cheap material for inside. Like monitor is very easy scratch and crack. In my car I was use very carefully. I was do nothing about it, no hit it...still get crack. Maybe my area are too cold and get hot...make plastic crack. And front windshield wiper cant hood up because by the engine cover. Very difficult clean up at snow time.

My daughter decided to replace her Ford Fiesta 2010 which she had many problems with the dual clutch. She bought a new Nissan Juke 2017 at 417 Nissan (Ottawa, Ontario) thinking there wont be issues, its new right? The car had maybe 25 km on it when she left the dealer, drove for 10 km and service engine came up (just left the dealer). She went back to the dealer, it took 1 week for them to figure out that it was a manufactured pin that was not pushed completely down. She picked up her car, approx. 1.5 months after, she broke down again, got towed. Now they said it was the wiring harness that needed to be replaced, it took forever to get the part (4 wks). It got replaced and fixed, drove it again for not even 1 month. This time it was worse. She thought the car was going to explode, RPM going crazy and could hardly go forward, service engine everything was lighting up in the dash, she got towed the 3rd time. My daughter is only 18 years old, making her bi-weekly payments and working 4 jobs. Now Nissan Finance have no problem digging in her account to withdrawal the payment when she has been asking since the 2nd break down to replace it with another Juke. Nissan (head office) wont even return our calls, they are not professional at all. Now the car is in the garage, lord knows what is the issue but service is terrible, not keeping us up to date and Nissan (head office) senior person is supposed to call us back within 24 hrs, still nothing. This is not acceptable.

I just got a used Nissan Xterra. I had it about two or a year. My transmission was slipping. I found out that Nissan had trouble with the radiator, leaking antifreeze into the transmission fluid making the transmission to go out. This showed a bin. A recall on them if it was a ford. They would fix it for free. If your company does not want to pay for a radiator and the transmission, I will not buy a Nissan again.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

Paint is flaking off the front quarter panels, hood, area around the windshield, and the roof. Paint bubbles up and then flakes off. I have called Nissan Consumer affairs and was told to take it to a dealer for a diagnosis and then call them back. They said that they hadnt had a lot of calls for this problem on a Pathfinder. I have seen several complaints on the internet about this same problem in the exact same places on the vehicle. I am taking it to the dealer for their diagnosis and will call consumer affairs to see what can be done.

I highly discourage anyone from purchasing the maintenance plan with Nissan. You are better off setting aside a few dollars in savings toward maintenance. I wanted peace of mind but have found it difficult to get anything covered. I have had two tire issues with a 1-year-old car. First time I had to jump through hoops to get a new tire. The second time I had a complete blowout that shredded my tire and damaged my wheel. I have never experienced this and they refused to cover it by saying I hit a curb when there was a large nail clearly embedded in the sidewall. I acknowledge I probably did hit the curb... after the fact. A complete blowout of a tire is very scary. Bottom line... not worth it!!!

I was not given proof of a chip in the hood of my 2009 Nissan. I was not allowed to be present during the inspection and was billed $1,800 for excess wear and tear after paying $1,400 for repairs and new tires. I was asked to send a receipt for proof and that my bill would be adjusted. Today I called to let them know Im still waiting on a copy of the repair bill and the representative was outright rude; telling me that there will not be adjustments I was promised by the manager I spoke to - Antonio **.

I am the owner of a 2013 Nissan Rogue S AWD Special Edition. Prior to this vehicle I have bought Two and Leased Two, and believe me there is No Loyalty from this company. My complaint with Nissan is - on Sept. 2014 I brought my car to the Dealer MLG #34,387 Newburgh Nissan NY for CVT transmission problems. Whining and over heating causing loss of power while driving on the highway, very dangerous. They found an ABS code C1106. Had no problem until April 2015 and it happened again, whining and over heating causing loss of power while driving on the highway. So I brought it back to the Dealer MLG #45,452 Newburgh Nissan NY and they could not duplicate the problem and NO codes. OK so now I called Consumer Affairs of Nissan and I received a return call from ** (615) 725-7592 who gave my a REF. # **. Told her what was going on and she insisted that I take to a different Dealer for a Second Opinion. So thats what I did, I brought the car over to another Dealer MLG #45,963 April 2015 Middletown Nissan NY and they couldnt duplicate the problem as well and NO codes. And now to top it off, this problem its costing me money to a Rent A Car. OK So I picked up the car and on May 2, 2015 it happened again. On May 4, 2015 I had my friend hook up the scanner to check the system and found a stored code. Transmission Fault code P0744 Torque Converter ECU part # 31036-JM62A. So I brought the car back to the first Dealer Newburgh Nissan NY and thats where car is now, and they wouldnt give me a rent a car so I am stuck home. I left several messages with ** and have not received a call back. Shows you how concerned she is about this problem. I also filed 3 Vehicle Safety Complaints with Safercar, gov...

Shame on Nissan! I am extremely disappointed by the way I was treated. My steering lock control unit went out and even though there was a petition to get this part recalled I had to pay for the part. It was past the warranty, but I was told that if I took my car to a dealership, I would get a fair review of my case by Megan, the regional consumer affairs specialist, in hopes of warranty assistance. She denied my claim in part because my 2009 Altima had not been to a dealership since 2011, implying that I was not a loyal customer. Why would I take my car to a dealership if there isnt any repairs that need to be done on it? I have owned FIVE , Nissans and bought 1 brand new car and 1 used car from Suntrup, not to mention personal recommendations. I have paid Nissan upwards of $40,000. If that isnt customer loyalty I dont know what is. Complaints have filed with the BBB, FTC, and NHTSA.

At first I loved my Nissan Rogue. Bought it brand new. Once winter hit and I attempted to use the AWD but my car was all over the road. My Altima and Cavalier I had prior were much better.

Hey guys. This review is to let the world know out there of how unfair Nissan company is. I have been a loyal customer of Nissan for more than 6 years now. I own a Nissan Rogue 2012 with no more than 30k miles on it. My transmission happened to fail 2 weeks ago and the Nissan dealership wants to charge me $4400 to replace the transmission. They WILL NOT COVERED this knowing that I still have my original warranty on transmission work. DEALER says transmission got hit by something and that is why is not cover. We did not hit anything at car broke that while driving in highway. Really unfair, unacceptable. Ill not recommend NISSAN to anyone. They are thieves..

I purchased my car about 6 months ago, a Nissan Versa 4-door sedan. My car ran fine up until I went in for scheduled maintenance and the dealer did a CVT reprogram. Now it is vibrating most of the time when idle. It was shaking so bad at one point that I can feel the vibration in my leg when my foot is on the break. Also on my hand when it is on the steering wheel. I only have around 38 k miles on this car. Prior to this update, I was really impressed at how my car performed almost like it was new. Now I am scared and very disappointed to say the least.

The fan blade assembly on my 2013 Pathfinder started making a terrible noise. I took it to the Nissan dealer and they confirmed I needed a new assembly. They also stated this was a known issue and they were seeing a lot of these. Part was back-ordered. This cost me a total of $800. The day I was picking up my car, another Nissan was in for the same repair! I requested that Nissan Consumer Affairs look into this and consider covering the cost since it was a known issue. The rep, Rod stated that although it was something Nissan was aware of, they would not cover it because my car was out of warranty by 16,000 miles on the extended warranty. How poor to not cover your defective part and a known issue and hide behind the mileage. Do not purchase a Nissan - they dont stand behind their vehicles!

The 2008 Nissan Rogue is only 2 years old and the battery went bad leaving me stranded. I was told that the battery is only warrantied for 1 year. Really only 1 year? I had to pay $132.00 at a Sears store to have a new battery installed, but this battery is warrantied for 6 years. I bought a brand new car so I wouldnt have these problems. If Nissan is going to use such below average parts, I should have bought a different car brand, especially since the warranty is so limited. I should have stayed with a Chevy!

I purchased my 2017 Nissan Murano on 2/27/17 from Frank Fletcher Nissan, Joplin MO. Prior to 5/8/18 (I do not have this date or who I spoke with at Fletchers) but I stated to them when my husband drove the car and placed his arm leaning on the center console the drivers seat would rub against the console causing this annoying squeaking that was continuous until he changed positions. I was asked if my husband was a bigger man and I said yes 63 230 lbs but what does that have to do with it? He stated they have had several complaints about this and all the men were larger. I said that is no reason for the seat to squeak! We had other vehicles & not ever had this issue. So on 5/8/18 I took my car in and the service dept said they could and I agreed to let them install washers to tilt seat slightly and prevent rubbing.This seemed to work briefly but then it started again. Nothing like before but still it should not be happening. So I went back again to report it. This is my 1st brand new car and this should not be the way it is & I have never had a car that had this issue and I am sure I could have bought any other car & not had this issue. So I said if you cant fix it who should I speak with that might be able to assist me and at that time he gave me the 1-800-nissan-1 #. On 6/6/18 I contacted the 800 Nissan consumer affairs and the person I spoke with said they will send case to regional consumer affairs specialist to get in contact with dealer and investigate giving me a case # ** from agent #**. on 6/8/18 I spoke with regional affairs rep and he had authorized technical resource to talk with Fletchers and that my car was under warranty so call and make an appointment to take my car in. 6/8/18 I called Fletcher for an appt. They said they will need my car 1/2 day but he will get ahold of Regional consumer affairs and find out how to get set up with tech. 6/11/18 Fletchers called. Will get tech line assistance with them to get help on resolving problem. Appt set for Wed, 6/20/18, 10 a.m. 6/20/18 took car to Fletcher Nissan Joplin, MO. Service manager said will contact tech line and see what they can do. He came back to get me in just a short amount of time and said I could take car and he would call me to bring it back in once tech line calls them back to let him know how to resolve. On 6/29/18 I receive a call from Fletchers customer service dept asking if my problem was resolved to my satisfaction and I said no and explained I was still waiting to hear back from service dept at which time she transferred me over to the head of the service dept.The man said he had spoke with tech line and they were not to modify seat or replace it. He was told it is a characteristic of this vehicle. ARE YOU KIDDING ME!! At which time I told him I would NEVER purchase another Nissan again and it is a shame because my sister bought one just like mine because I liked mine so much until this and now they will never buy another Nissan either. I called 800 Nissan back and spoke with agent #** and asked for a supervisor. He said he will have a supervisor call me back no later than tomorrow. He did have me explain to him my issue so it could be noted prior to supervisor calling me back. 7/12/18 a supervisor called, left a message on my phone and said the dealership provided me with correct information. The vehicle is operating as designed and it is a normal characteristic. They will follow up with me tomorrow to make sure I received this message.7/16/18 Sammie called and I was not where I could talk so told her I would call her back Tuesday at 10 a.m. She gave me her direct #. 7/17/18 Sammie called me back at 9:40 a.m. Said all she could do was restate what I had been told which was it is a characteristic of this vehicle. I said I knew of other people per Fletcher dealership in Joplin that are having this same problem but I also know it is not every car since my sister bought the same vehicle due to my recommendation and hers does not do this so how can you consider this a characteristic. She once again said it is a characteristic of this vehicle. Call was ended! Case # ** 7/17/18 I called Sammie back. Left message to call me back - no return call. 7/18/18 called her again leaving another message with my # to please return my call and to this day still have not received a return call.

We purchased our family dream car and recently noticed an issue. Online I read the likeliness of the CVT transmission being the issue that many customers are experiencing so we took it to our local dealer expecting the recall. The recall covers several years worth of Nissan car makes and models, but did not include ours. At 88,000 miles we were told the entire transmission needed to be replaced, with a cooler for the transmission too. The grand total quote of nearly $5500. We only owe $4000 on the car. A hard working family of 4 now has a family dream car that they cannot afford to fix. I read online calling consumer affairs would be a joke, it was. I called and waited the 24 hours for Nissan Consumer Affairs to tell me that there was nothing they could do.What this customer heard, my family hears, what everyone I know will hear is that Nissan does not stand by their cars. Nissan does not care about my family. Only 88,000 miles and we have a dead car, along with a sorry theres nothing we can do. Obviously there is a problem with the CVT transmission that needs to extend to the 2011 models too, Nissan. Very disappointed.

I bought this 2009 Nissan Rogue in 2012. One year later nothing but problem. I pay 17k for this lousy car. I will never buy a Nissan car again. Every time I go for a oil change, they find a problem. Now I need a front lower arm bushing splitting??? Couple of month after I bought the car I needing brakes, check engine light was on. It was a problem with the gas cap. Say I need to change my transmission fluid. I spend close to 2k more on this car. I will never buy a Nissan car from a Nissan dealership. Beware of used car from Nissan dealership. I believe they didnt do a good inspection on their used car which was certified car..... sign (got taken).

I leased a Nissan Leaf. I am very happy with the car; but after several attempts to initiate auto debits, NMAC began withdrawing payments from my bank account. But they never let me know that they considered my payments late. They never wrote to me to explain the situation. I only found out when I tried to refinance my mortgage that I had three late payments on my credit report. They respond to my letters with form letters that have nothing to do with my situation.

I am very disappointed to come on here and do this. I bought a 2012 Nissan Versa in 2014. I loved that car. At the time the dealership seemed nice. It was all handshakes and how can we help you. Fast forward till today and they are the single worst entity I have ever had to deal with. Background: I unfortunately was in a car accident (no one was hurt) but my car was totaled. I wasnt an idiot, I had all the insurance I needed including GAP. I put in all my paperwork, work with the loan company and my insurance and the GAP company. Everything was going fine. Then, the woman from the GAP company emailed me saying that Nissan was insisting that I received the Security Plus extended service contract for free (which it clearly states on my Finance contact I was charged $935 for). I think to myself, not a big deal, I have my copy of the finance contract. I had already sent it to her, so I didnt see a problem. But there was a huge problem.The Gap company gets a cancellation quote for these services. But since Nissan was insisting I got it for free she couldnt get a quote. So, she calls Nissan, Nissan tells her I have to call. I call them. They say I have to speak to the dealership (which I am not at all in close proximity to at this point), but they are more than happy to contact the dealership and have them reach out to me. They said it would take probably a day before I heard back. Well, I never heard back from Edison Nissan. I called the woman back, but she stopped answering her phone weeks ago. She also will not return any of my messages. Her name is Janeesha, run the other way if you have to talk to her.This is a unique thing I have run into with this. I called the dealership myself trying to speak to someone in Finance a few times. Well, what they always do is transfer me to someone with a full mailbox. I cant leave message (not that I think they would call me back if they did get my message), the phone doesnt even ring. I call back and when the sales person answers (there is not published number for Finance because why would anyone need that), I ask for a direct line. They cant give it to me.So, I have upped the game on them, so now its their turn to up the game (I guess, that is what it feels like, like they are playing games with me and my finances). They say, well, I can transfer you to reception and they should have numbers they can give you. Great I say, Put me through. I thank the guy on the other end of phone, he transfers me to a voicemail, that says for me to leave a message, then promptly hangs up the phone so I cant leave a message.Its a shame. Their cars are awesome in my opinion. But I would never ever buy another car from Nissan because I would have to deal with a horrible dealership or a terrible phone support team. These people are only interested in you when you are ready to give them money. I get that, I do. Im not trying to vilify them, I know theyre profit driven like any company. But I find the fact that I cant get 5 minutes of a single persons time when I actually need them to do something for me! I knew what I wanted to buy when I went in, I made the sale very easy on them. I test drove, I was satisfied, I bought. Now I need something from them and they dont give a damn. Never again, Nissan, never again. I love how at the bottom of my Finance Contract it reads: Customer/Lending in Truth Contract. Except for when its provided as proof and no one cares what it says.

Bought my 2013 Nissan Sentra Sr used with over 60k car in Dec 2015, long story short my car is suffering from transmission failure, the rpms will shoot up high and drop down low, my car will then start to stall and not want to go any fast than 10 mph!!! No matter how hard you hit the accelerator it will not speed up! I had to pull over before a car could have hit me and once I stopped it would not move at all, not in reverse not in drive nothing! I had to get a tow truck to tow my car back to my house and even then the driver told me that I’m better off buying a new car. I’m so upset, as to I owe 10k on it still and am looking at a 5k bill fixing it! I tried trading in the car to find out my cars value is only 3k!!! I contacted Nissan Consumer Affairs office and was told there was nothing that could be done about my transmission problem, they did let me know there was a recall about the seatbelts yet I can’t even use my seatbelt due to my car being a death trap! BEWARE OF NISSAN AND THEIR TRASH CARS!!!

They never offered to help during the pandemic, I had to call out of desperation to see if there was anything they could do because I lost my job due to covid-19 and have no source of income. They extended my loan as I stayed out of a job for the past 3 months and now, according to them, the pandemic is over and I should have a source of income by now and make my payments. TRILLION DOLLAR COMPANY really penny pinching and can’t do anything to help their customers during this time of need. Real classy.

I recently purchased a brand new 2015 Nissan Armada Platinum in mid-April. This is my 5th Nissan vehicle (2 Xterras and 3 Armadas). I have always joked when looking at other cars that I am a Nissan girl. The joke is over and I will NEVER, EVER purchase a Nissan vehicle again... EVER!!! We purchased the vehicle from our local dealership. They found the vehicle I wanted at nearby dealership (it was being driven/demod by the GM of that dealership), so they did a dealer trade. When I went in to sign papers and take possession of the vehicle (on a Wednesday), I noticed that the headphones, remote control, and owner manuals had not been put back in the vehicle by the GM. The next day, I noticed that the front end was out of alignment and called the service dept. to set up a time for them to fix it. I also noticed that the back of the 2nd row headrests were beat up (pieces of the hard plastic were dug out like something had been hauled in the back and dug into the headrests). The power lift gate would open, but when you pushed the button to close it - it would go down and just before it shut, it would pop back up like something was in the way. We noticed that when the lift gate was closed - on the left side, the space between the lift gate and the body was normal, but on the right side there was a big gap. It was a noticeable gap and big enough that my husband could easily put his fingers into the space. When we took the vehicle to the dealership we showed them the gap. The service manager made calls to Nissan, but was told the gap was within their specs of being ok, and since it wasnt leaking then basically we were told to deal with it. A few days later, we had a pretty lengthy thunderstorm. A day or so later, I opened the lift gate to my vehicle and inside the gap - I cleaned out a handful of wet leaves and debris. In less than ONE month of owning the vehicle, the issues we have discovered are: Lift gate gap, shotty body work on the roof where it meets the lift gate, beat up 2nd row headrests, GPS outdated - but Nissan will sell me the update for an additional $130, driver side seat belt will not release - has to be pushed repeatedly to unlatch, the front and rear air do not work independently from each other as they are suppose to, and the power window control panel on the driver door is sticking up out of the door, instead of being flush with the door (the passenger side is fine). I contacted (800)-Nissan1 and they opened a case. I told them that this particular vehicle was janky and had too many little issues for a $50,000 brand new, top of the line (according to them) vehicle. I told them I did not want my money back, I just wanted the same car without all the problems. I received a call today, from Justin with Nissan, to notify me that my vehicle was not eligible for a buy back. Basically - the lift gate gap was within their specs of acceptable. I was told the car was still under warranty, put it in the shop, and let them fix it. So... my brand new, top of the line vehicle has to go into the shop a month after purchasing it for multiple issues. This is what Nissan considers a quality product and great customer service!

2 problems I am having with this car....1.) I will be driving down a freeway for about 20 minutes.... Go to get off freeway and stop at a light.... Wait for light to change and car will not go over 2-3 mph for about 30-45 seconds then all of a sudden jumps up to 15 mph from my foot being on the gas pedal which has almost caused a few car accidents. 2.) I recently moved to California from Arizona and on my trips back and forth, the car after an hour of driving will all of a sudden slow down from 80 mph to 35-45 mph in a 75 mph speed zone. Happens going up hills even the slightest incline in the road and once you go down hill it will slowly start to speed up.I drive around with 2 children in the car ages 4 and 5.... This is so beyond dangerous and blows my mind that Nissan will not do ** about it. I have taken it to Nissan dealerships, mechanics and everyone says... I dont know what it is. I even took my iPad in showing a YouTube video of a gentleman that was driving having the same problem!!! And they still said, I dont know. I am beyond pissed and want a class action lawsuit against Nissan for having defaulted vehicles out there and not doing anything about it. Go online and its page after page of people having the same issue. Nissan get off your lazy ass and fix this problem!!

Long story short, CVT recall, had judder issues since 50,000 miles. Took car in several times, Dealership states nothing wrong. Check engine light came on around 99,000 miles. Diagnostic test came back with CVT problem. Code wasnt enough evidence so hundreds of dollars later, needed an extensive diagnostic test. Still wasnt enough for Nissan. I had to record my dashboard of the tachometer jumping with the judder. Sent it in and dealership said more proof was needed because I could have been doing it with the gas pedal. While driving I had to now record both my tachometer and speedometer at the same time. Sent it in and woman at dealership never called me for the status so when I called her a week and a half later (of course one of the Reps relays her message as usual because I can never reach her. She never takes my phone calls or calls me back, she tells her reps that shes busy and gives them a message for me). She stated I needed to call Consumer Affairs to open a case so she could send the video in which I already had a case opened which was how she was able to submit the first set of videos in the first place. Apparently many people have this issue and Nissan should not be in business if this is how they treat their customers. I plan to contact NY State Attorney General and the FTC. I paid a lot of money for this used car and had nothing but problems.

I bought my Nissan Juke in August 2012 and have had no problems with it until June. I set up a recurring payment with Nissan Finance so that I wouldnt fall behind. When we fell behind 2 months, I found that the account never saved, although it said it did. My mom even went in and set up an account, which again, never saved. So we called customer service and a lady there set it up for us, so we thought we were fine. WRONG. Our car got repossessed last night because we were behind on payments. How? I dont know. The only to get it back now is if we pay the off the car in full. The card that was supposedly supposed to be on that account is still active, so whatever happened, is beyond me. This wouldnt be the first time Ive gotten such bad service from Nissan.

The history my wife and I have with this van is as follows. We purchased the Nissan Quest new in May of 2011 trading in our 2008 Nissan Quest. We had no problems with (2011 Quest) it throughout the summer and into early fall. Then late October early November, it started to stall on us as we would drive down our driveway. We took it to the dealership Nov. 18, 2011 and they had replaced the fuel tank because the pick-up line to the front of the tank was poorly designed. We got it back Dec. 16, 2011 being told all is fine. It stalled out again New Years Eve as we drove down the same hill. Our gas tank showed we had 3/8 of a tank of gas. It would do this every time we were going down the hill with under a half tank of gas. Unable to start again until leveled out. Coasting with limited brakes and steering abilities with children in the car down a very steep and windy hill. We took it back to the shop on Jan. 6, 2012 and it has been there since. Nissan had an engineer out to look at the van to make sure they (Nissan mechanics) had installed the new one properly. Engineers discovered a whole new design would be necessary, but that we could drive it as long as we had over a half tank of gas. We refused as it was a safety concern with our large family. They agreed and paid for our rental car and a month payment to accommodate us. After they had it for over a month with still no fix, we decided to file lemon law on it.

Please don’t do business with Town Center Nissan. I have been a buyer twice and was told each time that if I referred someone I would receive a referral fee. I have referred 7 buyers in the last year and a half to the same salesman his name is Aziz. I have spoken to him many times and each time I am told the checks will be coming. They have not, not one. I can’t speak for other Town Center Nissan business practices but if they fail in this area so terribly I would suspect other poor business practices.

I leased a BRAND NEW 2013 Nissan Altima from Newburgh Nissan in NY. It had 48 miles on it. Ive had the car almost 3 months and brought it in for an oil change today, and asked if they could check out the transmission since it has been sputtering while making left-hand turns. Not only did they try to first CHARGE me just to CHECK the transmission problem, but they came back and said, the transmission is totally shot. This is a known problem. I called NMAC (the leasing company) and they said someone would call to mediate by 5PM. NO ONE CALLED. I agree with the last review. I was suckered into a HIGH monthly payment from DAY ONE. I understand the transmission is under warranty, but for the week or more that they will have my car in the shop, are they going to reimburse me for that portion of my car payment? NO. And I have to pay for a rental??? UNACCEPTABLE. And how many times is this car going to be back in the shop with a new transmission??? I guess I have to wait until they install 3 different transmissions in order to seek relief citing the NYS Lemon Law.

I purchased a 2008 Nissan Altima with 17K miles in 2009. The car has been outstanding with the exception of the transmission. It was replaced without cost and with an extended warranty by my Nissan dealer at about 21K miles. Other than that, I have had zero problems with the vehicle and it now has 82K miles. Great mileage and very comfortable. I am thinking about purchasing a new 2015 but keeping my 2008 for my daughter. Also cant give enough praises to the service department at Nissan of Murfreesboro, TN.

I like it. Very roomy, large trunk area, sits high up off the road, good gas mileage, fashionable interior, lots of leg room, lots of cup holders and places to charge cell phones. I also like the in-car garage opener, Bluetooth, hands-free phone, back up camera, navigation, keyless start, heated seats, front camera, and air in the back seat. However, I would change the rear door feature to include a foot response, alarm when seatbelt is not fastened, wide area for camera to cover, and a smaller window visor for my Hum to be attached to.

Highly recommend you reconsider ever doing business with this company because they 100% do not care about customer satisfaction, customer loyalty, customer problems with their vehicles... Wont work with you to find a solution when they sell you a faulty product. Do NOT abide by their customer warranties. Its been 9 months of absolute hell with a brand new 2020 Altima. Completely appalled at the atrocities this company allows. Had so many repetitive issues they failed to fix and their only solution was that I trade it in so they could get MORE money from me! Completely disgusted with the dealership, consumer affairs and arbitrations.

I recently signed financing papers for a 2011 Nissan Cube at Girard Nissan. 425 Gold Star Hwy. Groton CT USA. Monday 6/22/15 I just happened to be driving by the dealership when I decided to see what they had in stock. I checked online to see what the reviews were. Whilst in the parking lot, they seemed ok. So I decided to check the items they had in stock. I noticed an older gentleman walking out the door to approach me. He introduced himself as **. He brought me in to the showroom before I even had a chance to look at any vehicles on the lot. He asked what kind of payment I was looking for. I explained what payment I could do. I also told him I would prefer to put $0 down. But could put $500 down if absolutely necessary. Three hours after I gave them the down payment, 3 hours of sitting and waiting in the waiting room, chasing my children around, they stated that they needed $200 more. Flash forward to today 6/26/15 when I went to the dealership to give them back the vehicle because I was refusing to keep it on the terms that they did not follow through with implied warranty and implied quality of the vehicle. When I asked the sales manager ** why did you have me sit around for 4 hours the first day was here? The manager told me that the credit union was not open so they had to wait until the following day. My initial thought was if the credit union wasnt open, how would they have known that they needed another $200 to secure the financing? Seems a bit shady, but whats even more shady ** showed me my credit score, to assert the point that he had to work to get the financing, only to see the real credit score on the financing application was 40 points higher than the one he showed me just minutes earlier to convince me that I was not going to be able to secure financing elsewhere. I kept both reports to confirm this.Before I ever signed to purchase the vehicle on 6/23/15 the dealership had me take the car home, stating that they were going to work on getting a better financing rate. But to get to the point where I was sent home with the car, I waited 4 hours for them to work on the financing whilst my 2 children were running a muck through out the dealership. This seemed to be a tactic to stress me out to the point where I would just sign the papers without reading them just to get out of there. Luckily my husband was here to help with the children, but it was undoubtedly a very stressful time indeed.I took the car home 6/22/15 and drove it down the highway and notices something very strange about how the transmission was shifting. When going down a steep hill, the engine would rev at 3000. When going approximate 55 mph the car would not shift and would start to redline so I decided to bring it to be checked out. My friend who is a mechanic explained to me that the transmission was slipping. It wouldnt shift into a higher gear when driving down the highway and would rev at six grand until the accelerator pedal was released and furthermore the car would also raise the idol on declining ground. He explained that these are the first symptoms of a transmission issue.When I went back to the dealership the next day 6/23/15 my spouse was unable to go with me because he was working, which was disheartening for me because he is the one who deals with all of the finances in the household. But the men at the dealership insisted that I come back at this time, on this day, as soon as I got out of work, knowing I would be alone to sign the papers. I explained to the people at the dealership that I was not satisfied with the vehicle at all. I told them explicitly that I didnt want the vehicle. I cited the following reasons as to why I didnt want the vehicle. First there was a severe smoke smell in the car. I told them that the smell made me sick. I am currently fighting a sinus issue due to this. I explained that I wanted a vehicle history report and they wouldnt give me one. I also explained that my mechanic told me that the transmission isnt working properly. ** the manager stated that they could do an extended warranty on it. He didnt introduce himself but he did offer a warranty to me. I explained that I still didnt want the vehicle. Another salesman stated that he would take the vehicle out for a ride to check it out. This man was in his early 30s had a small build. So when he returned from the test drive he confirmed that the idle was odd whilst going down a hill. This man stated that this was normal for a cvt transmission. He didnt check it on a highway to witness the lack of shifting, but he was only a sales person. I cant see how a sales person would have known more than a mechanic but anyhow. The sales manager ** explained that he worked really hard to get me the loan, and that I wouldnt have gotten a loan if he didnt do that work, and also explained if I didnt get a car from them I wouldnt get financing. I asked him what kind of interest rate he got and he said, what does it matter!? And refused to tell me, I kept it within the price range you asked for. He made it seem like I owed him for doing that work. I felt backed into a corner at this point. This is where he hands me the modified credit score, which was 40 points lower than the one on the financing application. I told the staff that there were vehicles posted for sale online through other dealerships with far lower miles, at the same price. No one seemed to care, but it is posted on their website that they guarantee competitive prices. This is false advertisement.The sales manager ** explained that he could sell me a different vehicle, but explained that it would cost me more, and I would have to wait another day to see if the financing would come through. He was rushing me along and explained that because of my credit I wouldnt be able to get financing anywhere else. He stated that he could offer me a 2012 leaf at 13000. I explained that if I was going to purchase a different vehicle I wanted to do some research. He wasnt having that he continued rushing me. The dealership was about to close. I later looked the leaf up on their website and noticed that it was listed for 11000, after the fact this really made me worry about the integrity of the men I was dealing with.I didnt want to purchase the cube with the mileage on the vehicle. I felt forced to sign the papers. The men at the dealership knew I didnt have a ride home otherwise. Since my husband wasnt there, the staff at Girard Nissan knew this, and took advantage of me. While I was in doing the paperwork, ** explained that I couldnt not have the all inclusive warranty but could only get the one that covered certain parts. Not only that but he informed me that they would not throw it in as the manager had originally mentioned, but I would have to pay $1599 for it. They told me to come back Friday for the registration and plates for the vehicle. I called Girard Nissan Wednesday. No one returned my call. I called Thursday multiple times finally the sales manager ** called me back around 6pm. He fought with me over the phone about the car, and explained that I should just come in Friday to go over the situation.On 6/26/15 I went to the dealership explained my extreme dissatisfaction to the sales manager **, but he explained to me that the vehicle was mine now, so I would have to take it up with the bank. I explained that I would speak to a lawyer to see what my rights were. He boastingly said go again you better get two of them, and explained that I would not accept the vehicle and left the keys on the counter. Is there anything that can be done about this? I signed the papers on Wednesday evening, and the sales manager tells me the vehicle is my problem now.

Any Nissan dealership that has been in business since 2013 knowingly participated in consumer fraud with corporate guidance. They knowingly sold defective vehicles that put the consumers safety in jeopardy and our court system gave them a slap on the wrist. The class action lawsuit attorneys make bank and the consumers were stuck with the aftermath.At first Nissan claimed that a computer program upgrade would fix the issue and they knew it would not. They string you along stating that they are working on a fix, but it never came while I was under their warranty. They say they have a fix now but they want me to pay for half of it because I am just out of warranty. They never told me about the fix while I was in warranty. The fix is only as good as their word and their word has no value. What are they hiding currently? You will not know until it is too late. The whole lot of them are fraudsters that can not be trusted. Buy a Nissan of any make at your own peril. As Americans we should unite and stand outside of every Nissan dealer in America on as often as possible but especially on Saturdays until they go out of business in America. That is about the only recourse we have for these lawbreakers that our Government is allowing to stay in business in this country. Now you cannot say that you have not been warned.

I purchased a 2017 Nissan Rogue on February 19. On February 28th, while stopped in traffic, I was rear-ended by a distracted driver who was also speeding. The crash threw me into the car in front of me, who was stopped as well. Over $10,000 in damage. My vehicle has been held up since March 3rd due to two parts on National back order at Nissan. As of today, there is no release date and none is even expected until the end of April (was previously told April 4th). Calls to Nissan have yielded no results, Ive only been told that they cannot give me a release date. In the meantime, I will have made 2 car payments (or more) on a brand new car that I cannot drive. I actually should have known. It took almost a year to the get the parts for the recall on my 2014 Nissan Sentra when the recall was happening. It is very frustrating and the lack of assistance upon calling Nissan directly is frustrating.

I am the unlucky customer of Nissan; my 2013 Nissan Sentra has a transmission problem without any previous symptom. My wife was driving to California when happen and need to bring the car to the dealership located at Tracy CA. The only dealer in town! They took several weeks to have my car ready and as a familiar person to the automotive industry. I know that there are design issues and manufacturing errors. I am an open minded person and understand that errors happen. I patiently wait for the repair of the car and pay for the additional travel to pickup my car. I am located at AZ. After that I let my son attending Tulsa University to take the car with him. He noticed a noise under the car and with the months the noise go worse. I instructed my son to take the car to the dealer at Tulsa; they completed the diagnostic and determine an error made during the replacement of the transmission where a bolt was left loose or too tight ended to stripping or damaging the bolt threads. They also recognized an extended warranty for additional 12K miles and the whole repair will cost nothing to me. Well too good to be true! After two weeks waiting for the parts; the dealer at Tulsa notified me that the dealer at CA didnt accepted the claim! They said that there is nothing they can do and I should contact and deal with the dealer at CA directly. The dealership at Tulsa denied to honor the warranty! Well, I contacted Nissan directly and they reported the receipt of my complaint; within the following two day they completed their investigation. It is an issue that needs to be solved at the dealership and it is nothing that they can do! I got a copy of the procedures created by NISSAN to replace the transmission and the additional procedure to remove the parts where the bolt in question is located. It is more than clear that the last person to touch that bolt was the Nissan technician during the transmission requirement. Well after all the evidence still Nissan denied any support or ruled to make their representatives responsible for their mistakes. I am writing this review to help some other potential customers to became victims of their poor quality of products and services. I asked for a writing report from their investigation and it was denied; they do not want to provide anything in writing. Too much to ask? Nope! It is a normal covering for a crooked organization! Do not repeat my mistake; do not buy any Nissan products! I am not complaining for the poor quality. It is for the silly expectation of Nissan that the dealership are independent of their organization. That I cannot have a service across the whole USA but I need to deal with independent dealers, that they are trying to push me to go to CA and fight with an independent organization whom by the way hold a big SIGN OUTSIDE SAYING AUTHORIZED NISSAN DEALERSHIP with their big logo there! NEVER NISSAN AGAIN!

I have a Service Contract with Nissan and is a joke. At 15,000 miles I was told that Regular routine issues like replacing an air filter was not covered. I was at Nissan for an oil change and after they were finished the Service Department presented me with a $300 bill. Air Filter, Brake Fluid; minor items. Then the Tires which is really the reason why I am writing. NISSAN ROTATED MY TIRES AND NEVER PERFORMED AN ALIGNMENT!!! I have spoken to at least 3 experts that informed me the tires were worn from the inside out. How CRAZY is this!!! I had to replace my tires for $700 just recently and have the bill now to submit the highest person that runs NISSAN. I want to be compensated for a pro-rate on my tires. I will pursue this matter with Nissan until I cant talk anymore. Literally! The sad part is that I am disabled and putting 2 sons through College so they get a decent chance in life to chase their dreams. I cannot afford these tires. Another sad issue is my Parents always owned American made Cars and I talked them into buying a Nissan Rogue and then a Sentra. How Sad! I want help with compensation on my tires. I have all the documentation.

I have a 39month lease on a Rogue - 4 months before lease end, I had to replace all 4 tires. So I did, at a cost of over $600 from the dealer. And whoever drove the car in/out of the service area put a big scratch on the back corner bumper. I had the lease inspection a few weeks prior to turn-in date and it was noted that the tires were mismatched (they put on H speed rated tires instead of S speed rated) and that I would be charged $628 for new ones plus another $100 to fix the scratch. I called the dealer since they were the ones who put the new tires on (and the scratch). They replaced the four tires with the right speed rating and fixed the scratch. I was assured that everything was taken care of and all I would owe was the disposition fee at that time. And when I turned it in, I was assured again that everything was taken care of. I always serviced the vehicle on time, kept it super clean and even turned it in 7,000 miles under the allotted amount. I got a bill today from NMAC for $1,198.80 for new tires and the scratch, plus the disposition fee. Of course, there is no contact phone number or email on the bill (I did find a number to call via searching the internet). I have contacted my dealer first and can only hope they will help resolve this for me. I am physically sick to my stomach and will never, never, ever lease again (especially from Nissan)!

I have a 2012 Versa with numerous paint chips all over the vehicle. Consumer Affairs told me to have the dealer document it, which I did. They then said it was environmental and unless the manufacturer deemed the paint is defective, they cannot help. I have never had a new car chip so easily and I am convinced its due to poor paint and/or clear coat.

I leased a 2016 Nissan Maxima the day after I came back from my deployment training. I had great experience with Nissan of Omaha and had Altima before. Had some issues but they were taken care of before. Based on that, I leased a Maxima. Soon after driving the car, I had issue with the front collision sensor that keeps on showing up on dash. The error read as sensor blocked. Took it to the dealer and was told to take vehicle on side of street and clean the sensor and keep driving. One month later, on a road trip to Kansas had the same issue. Pulled on side of road and front bumper scraped a rock. So took it to dealer and was told that sensor is damaged will be replaced however, I need to take car to body shop and replace the bumper myself before I can ever proceed. Brand new car, 2 months old and has a broken sensor. Since I am on a lease, I cant get out but I will not recommend Nissan to anyone.

In March of 2008, we purchased a 2008 Nissan Armada from a Nissan dealer in Georgia. We were told by the finance man that we would be able to refinance when we made 6 months of on-time payments. Well, 6 months passed and when we called to refinance, we found out that the company doesnt refinance. We decided to just chalk it up and continue paying. Since the economy fell and a serious health issue in our family, we have been making payments but have been struggling. We receive several harassing calls every hour about a payment. We have explained the situation with the reps (as useless as they are) but they dont want to listen or are willing to help. Im on the verge of telling them to come get the car and shove it where the sun doesnt shine!

This is the best car brand for me and my family and I really like the radio system that came with it. The heat works great and the sound system is amazing also. The car drives good enough and any vehicle that runs works for me.

I had a horrible experience in every aspect of my purchase. I had a truck moved from my dealerships lot a few miles away. I asked to wait to view the truck in person BEFORE signing any documents. I was assured that the documents I was signing were related to the loan and extended warranty and I would be able to see the vehicle before signing. I was offered $2000 off by another dealer but it was too late, unknown to me I already signed. I had to purchase bed extender and was supposed to receive 15% off for my VIP package, negative, paid full price. I took my truck in for service and spent over 2 hours watching soap operas for an OIL CHANGE!!! Last straw was my drivers door. The door is not aligned properly. When opening the door falls and causes and overlap with the rear door. It closes with some force. I took to the dealership for repair under warranty. I was leaving town for a few days and had to take a cab to the airport to get a rental. I was called and told my truck was ready. I returned and took another cab ride to pick up my truck. SAME PROBLEM. The dealer did offer me a loaner which was nice BUT upon returning to get my truck a second time... SAME PROBLEM!!! I will likely never buy another Nissan EVER!!! The only reason I purchased this one is that there were limited options. I was driving a 2014 RAM 1500 Crew cab which I loved but I live in the city/suburbs and needed something smaller for daily driving. The only options were Tacoma, Frontier or Colorado. The Frontier won based on size and price. Im now wishing I had paid extra for a better product and service. Ive had nothing but problems from the purchase to service.

BUYER BEWARE!!! DEALER IS SELLING BAD WARRANTIES! Loopholes in warranty fine print allows warranty company to deny claims on covered parts and Nissan to further profit off of mechanical failures. I took my Pathfinder in for warranty work on my covered transmission. They claim the warranty was denied and said it would be $5000 to repair. Little did I know that their warranties are through a shady warranty company that no legitimate business would partner with. In addition the 2000-2012 Nissan Pathfinder is known for radiator failure that contaminates transmissions, causing transmission failure. There have been numerous class action lawsuits against Nissan, but no recalls were ever issued. #NEVERNISSAN

First, to make a payment over the phone for a Nissan account, the consumer is charged a $12.00 service fee. That is outrageous! Second, BillMatrixs automated system is a headache to deal with. Compound that with having to talk to customer service reps in India just compounds the frustration of going through their customer service communication channels. All this adds up to make it a real headache to try and communicate with Nissan. Just the thought of having to pay $12.00 in order to pay your bill seems like a racket.

Three months after we bought our Nissan Versa, we got a call from a very snotty representative informing us that they had given us the incorrect title for our car and wanting us to bring it back (an hour and a half drive one way) so they could straighten it out. The fuel mileage was grossly misrepresented on the vehicle. The sticker said it was supposed to get 38 mpg, and I only get 30 at most - all highway driving by the way.The warranty is worthless - a piece of trim flew off the car roughly 5 months after we bought the car, and shortly thereafter, the plastic fog lens replacement piece fell off. The local dealership gave the run-around, canceling two appointments because they didnt want to have to waste their time with us. Just recently (33,000 miles), we realized that the tires needed to be replaced. We called the dealership where we had originally bought the car and were told that unless we had detailed records showing we had done the rotations exactly per their schedule, we were out of luck. The warranty was supposed to be 3 years/36,000 miles bumper to bumper. What a crock!We were told at the Nationally Recognized Chain store we took it to, that Nissan purposely toes-in the tires on their small cars to make the car seem to handle better than it really does. They had badly over-toed the tires on this car, hence the exxagerrated baldness on the tires.

Im starting to wonder if theyre even located in America. All of the agents who answer the phone are foreign and act like zombies. Theyve been giving me the runaround and double talk for weeks, just to issue me a simple compliance letter. They dont even know their own rules or whats on their own website. They try to get you off the phone by referring you to DOT. Frustrating! My problem is still not resolved. Im going to file a formal complaint.

Purchased my first new vehicle, Nissan Frontier SV 4x4 Crew Cab. So far I have had 3 problems, Nissan has only covered one. I feel like instead of driving around in a new truck, I am driving a big, junk box now. Thanks so much for that feeling! No hole drilled for air conditioner drain. Water leaked all over the interior and blew out of every vent. Nissan fixed this. The paint on the rear wheel wells is literally falling off after 5,000 miles. After several frustrating attempts Nissan refuses to fix this, claiming it is environmental. The dealer even told me this is a design flaw that Nissan is not owning up to. The rear sonar now no longer works @ 8,000 miles. Nissan has basically told me No several times to the paint, claiming its environmental. I live on a normal street, happened at 5000 miles, none of the other cars on my street have this issue! I am at the end of my wits. I feel like not only do I not have a new car, but that Nissan stole $28,000.00 for me. If money were not an issue, Id dump this vehicle for a Chevy ASAP.

I leased a car in July of 2006. I received a property tax bill to pay in January. I got a signed and notarized affidavit stating that this vehicle was used for personal use only and that I did not live in the county where the property tax was being applied. In addition, the county where I purchased the vehicle and also reside does not charge property taxes. The first year was fine. I received another bill the second year and I submitted the same paperwork. NMAC claimed they never received it and that I owed them for taxes. I did not pay for it. The following year, I received another bill. When I submitted the forms again, I was told they could not accept them because I had not paid the previous years taxes. I just recently tried to refinance my home and my credit report is damaged because of this. I have tried calling to clear this mess up and was told rudely that this will not go away until it is paid. I submitted everything the company told me to do exactly and yet, this is still on my credit report. They have been extremely rude and have even hung up on me. I will never lease a vehicle again and I will never deal with Nissan again.

I traded in a car at Nissan in July 2011 and purchased a new one. In December 2011, I received two warrants for unpaid parking tickets on the car I traded in July. The tickets were issued in November of this year. Every time I call Melloy Nissan, they will tell me they will take care of it and call me back. No one has returned my calls after numerous messages. The old car is still registered to me and in my name. The license plate was never changed.I have to go to Metro Court, set up a court date with a judge, go back on my court date, show that I dont own the car and hopefully get the tickets dismissed. Until I find the time to go to the courthouse, I could possibly be arrested for unpaid parking warrants. Also, what if someone commits a crime in that car that is still registered to me? I am very concerned.

I bought a 2018 Altima with 40000 mi on it. Just rolled 87000mi and the CVT (transmission) failed. Spoke with Nissan consumer affairs and after they acknowledged issues with the CVT in specified models including Altimas they refused to even partially offset the cost 4000.00 to replace the CVT due to it exceeding the 60000mi warranty.. BUY AMERICAN. At least then you have the protection of a 100000mi warranty...

Excellent service, polite and efficient. I took my car in, a 2009 Nissan, and I was concerned about a weird noise. The service manager checked out the car then and there and found a stone lodged in the wheel plate. Fixed in 5 minutes, no charge.

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-laws name to a Nevada title and have NMAC put right back on as the lien holder. All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too. This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what youre paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person helping me at her extension no less, and then, I was told that it was my fault that its taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed. You can bet your bottom dollar that if it were them being faced with losing their job due to something I didnt do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. Thats all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

My Terrano 11s alternator went down and so I contacted my local garage who after ringing round said that the part would cost a massive £130-00 inc VAT. The part would take a couple of days as this was a Friday. I thought that I would also try to see if I could speed things up a little by contacting my local Nissan dealer, Nissan Bradford (Bristol St Motors), they also said that it would take a few days and the cost would be ONLY £1300-00, yes £1300-00. When I complained all I got was that Nissan set the cost and thats all there was to it. Is it that the warranty was different? NO. Both had 1 years warranty. Is the Nissan part made of Gold? No. It is in my opinion that They are BOTH profiteering.

I have always been very proud to say that I have purchased all of my cars from Nissan. I’ve been loyal customer to Nissan for 20 + years, buying all five of my cars and referred many of my family and friends who were looking for a car. My financing company for my Nissan Altima is Nissan as well. I travel many times a year and rent my cars through Nissan. Corona Nissan and Downey Nissan have been my dealerships. Tim ** is my loyal dealership representative who always took care of my car buying experience. Because of him he had proven to me what great customer care and loyalty Nissan has toward their customers.On 1/20/16 I got off work and attempted to head home. The indicator or key was lit up on my dashboard. I figured it was the battery in my remote and I could replace it. I stopped at the store on the way home. My car didn’t start leaving me stranded. After being towed to Carson Nissan, I was informed that the reason it didn’t start was because the Intelligent key malfunctioned and it would cost $1018.23 to fix. I had to borrow money to get this fixed. Looking in the owner’s manual, it clearly states that it is a Malfunction which to me is an issue that needs to be handled by Nissan.I contacted Nissan Consumer Affairs in hopes that I could get some kind of financial support with this situation. The agent that contacted me within 24 hours left a message and said they would be making a decision on the matter within 7 business days. I tried to call her back to discuss the situation but receive a callback. I received a call denying my claim. I was told that this decision was based on the year of my car, mileage and my warranty expired back in July. Of course, for me, I was VERY disappointed.As a customer of Nissan I should have had the opportunity to be able to talk to someone that listened. Every time I called Nissan ConsumerAffairs I received an answering machine. The agent I spoke to I felt didnt listen. I believe that this decision was completely unfair. Not one person asked what kind of customer I am to Nissan. I always believed that Nissan took care of their customers but now that isn’t the case. Through the years, I have never contacted Nissan ConsumerAffairs for any kind of assistance. I understand that I am responsible for my car’s wear and tear. I would never take advantage of the company that I have always thought so highly of. However, in this matter, I feel that because my owner’s manual says malfunction this is an issue that Nissan should be responsible for. Due to this decision and how it was handled, I will NEVER buy a Nissan nor will I ever refer my friends and family members again.

In the short time since I leased my 2018 Nissan Murano, I have visited the dealer multiple times and called consumer affairs regarding front collision and ABS warnings. Consumer affairs DOES NOT HELP!!! They are worthless and the representatives are a joke. I will NEVER NEVER NEVER lease or purchase a Nissan again!!!!

Just because I didnt have Hackensack Nissan Dealer write down the deal they were offering when I went to the dealer, a debt collector is after me now. When I leased the Sentra back in March 2012 from Hackensack Nissan dealer in New Jersey, I had a lot of months left for the previous Altima. When I told a sales associate about it, two people at the dealer said, Okay. Well take care of it, and no other explanation. And of course, they didnt write it down and they let me switch to Sentra with some benefits. The benefits were a lower monthly payment and free maintenance for the life of the lease. The dealer said I was set. And this was the first day for the particular sales associate. A month later, he quit. So there was nobody other than me who knows what exactly happened. Also, this sales associate held on to my personal belongings from the old Altima. He quit without returning them to me.When I called Lou **, general sales manager, for the quitters contact info, he gave me a cell phone number that belonged to somebody else. So the employer didnt even have his employees contact information correct. A few weeks later, I started getting calls from the debt collector. I thought it was the early lease termination fee and I thought it should be taken care of by the Hackensack Nissan dealer. So I went to the dealer many times to see what was going on. There was absolutely no explanation of the situation by them. Instead, they told me to watch out for some mails which I need to bring to them. Of course, the alleged mail never arrived. This happened twice. And when I went to the dealer for the last time, Chris **, the general manager (he also quit a month later) and Freddie **, a sales associate, told me that they sent a partial payment for the Altima to Nissan but there was still a remaining balance.Both of them told me that the Altima was being auctioned now. So when they receive the money for Altima, they can pay everything off. And Freddie ** clearly told me that he didnt want to help me because I was rude. Also, he denied signing on the paper with the series of events I wrote down to record what happened at the dealer. When I called the dealer a month later to see if the payment was made, an accounting person, not the general manager or the sales associate, told me that the sales associate requested Nissan to waive the remaining amount and he was waiting for a reply from Nissan. After this, there is no correspondence with the Hackensack dealer. So they just left me with more than $3,000 debt to Nissan with no explanation by the dealer. In October, it was a rude woman from the Nissan Motor Acceptance Corporation that told me the collector was requesting the remaining balance of Altima, and not the early lease termination fee.And as long as I dont have a paper to prove that the dealer is responsible for the amount, I should be responsible. If the dealer had told me originally that I would still be responsible for the Altima, I wouldnt have changed the car in the first place. Why would I have to switch a 2011 brand new Altima to a Sentra? But the dealer didnt explain to me. They never even mentioned that I had to pay for the Altima. And there are only verbal correspondence between me and the dealer. Oh, and after talking to Mr. ** at the Department of loss and recovery, I found out the $3,000 is the early lease termination fee and not the remaining balance of the Altima. Honestly, I lost count of all the lies they made to me. In the past 8 months, I was ridiculed and lied to numerous times.Mr. ** at the Department of Loss and Recovery told me that I didnt understand whats going on because of the language barrier I have. Mr. ** also at the Department of Loss and Recovery clearly said it was my fault to trust Nissan. And he was chuckling on the phone. Its sad how I end up like this after being a loyal customer for over 18 years. But I guess Nissan doesnt care about the old customers. I cant wait to return the Sentra and leave this company for good. To all the people here, my thoughts are with you. We just crossed our paths with deceitful people and company. Dont be fooled or preyed on by them ever again in your life.

I will never again own a Nissan, especially if they continue putting CVT transmissions in them. I wont recommend a Nissan to anyone as well. If you are lucky, transmission may get you 100,000 miles. My first one went out at 89,000 and now, my second one is out. My first one was covered under the warranty, but the second was only good for 30 days on labor and 12 months for parts at a Nissan dealership. Both not even getting 100,000. I have also spent money on quite a few other repairs along the way. I take care of my vehicles and service them properly. Stay away from Nissan and CVT transmissions. If I could give zero stars, I would.

I actually want to give you guys no stars! I went into Stadium Nissan in the city of Orange, California to buy my first car. I am a hardworking teenager who works 13-14 hours a day, lives on a month to month rent by myself because I have no parents. I also had to forfeit my scholarship to college because I had to make ends meet by myself. So as you can see, my daily hours are very important. I took off of work and was scheduled for my appointment for a consultation four days ago. My sales representative had me waiting in the sales office for nine hours. This did not bother me at first because I did get my car at the end of the day. One of the floor managers, Remi, also helped me that day. He said that the bank approved my loan and that I was good to go on a $1,300 downpayment and a $345 monthly on a 2010 used Hyundai Elantra. I paid an insurance fee of $300! So I signed all the papers and I now currently own the car. That same day I drove off with the car, the tire pressure light was on! They didnt even service the car right! My sales rep told me to come back the next day to get that taken care of. So I went the next day and they had me waiting for another four hours just to check one tire! I was late to work again because of this! Then two days later (today), I got a call from Remi and he told me that the bank simply changed their mind and that I needed to bring the car back. I dont have time for these games! Technically, I own this car since that day.

Keep calling the Consumer Affair for 2 weeks, each time they said a specialist will call you. Again they said they called but I was not available. Left a voicemail. If someone calls it will show on my phone. One more time they put me on hold and connected me to the specialist but this time it asked me to leave a phone number, and case number etc. What I am dealing with?

Timing chain tensioner guide premature failure. This is a known problem Nissan has with their engines. Timing chain tensioner premature failure. Nissan has a timing chain that requires no maintenance, yet they use a tensioner guide that is not up to par. There is already on lawsuit for similar Nissan cars maybe there should be two. Fontana Nissan quoted me $800-$1900 to replace this $30 part that was made with a poor quality plastic. If it wasnt a quality problem the OEM guide would still be sold instead its a new part and new part number. Ive owned one Nissan Altima before this and currently own a Murano, Cube and Altima in question. $800 - $1900 to replace a $30 part that is poorly designed and no mentions of any maintenance on the part is insane.Does it seriously make sense to have a customers engine removed from the car, have the customer pay $800 - $1900 and not have a car for a week, or take a chance of the guide failing completely, the chain slipping and would destroy the INTERFERENCE engine possibly on the highway for a $30 part that is poorly designed?

My credit is good so I financed my new 2016 Nissan Rogue at my credit union with no trouble. A couple of weeks later, I mistakenly pumped diesel fuel in my new car. It happened at Sheetz. They say it cant be done and the nozzle wouldnt fit. They finally said it is Nissans fault. Nissan passed me around from one customer service person to another. It appears to be a game with them. They seem to have a lot of customer service people who will call you and ask you a few questions just to have someone else call you. It definitely is a way of looking like they are paying attention to you but the result is they wont do anything to help you. Besides that problem that same day, I tried to use Nissan roadside assistance which I had been told I should have, when it happened. My tow charges were more because they said I didnt have it when I tried to use it and I was forced to call 911. I understand I made a mistake but that nozzle fit right into my car and the only way I saw what had happened was when my car stalled and I read my receipt. Anyway, both Nissan and Sheetz first said they would help but then wouldnt. Dont buy a Nissan. There is no customer service. They will just waste your time. Reference telephone for Nissan **. I think it is time to run these foreign vendors out of the US since they wont take any responsibility for the faulty design of their cars.

Purchased a 2013 Nissan Altima two months ago and had 85,000 miles on it when the CVT transmission went out. In hindsight if we had read more reviews we would not have purchased this vehicle due to the number of complaints about the transmission in this model! Only advanced warning we had was that the car seemed to shake and vibrate at lower RPMs and engine would race causing the tachometer to rev at higher speeds. This started about 75 to 100 miles prior to the car losing acceleration. Went from driving with the traffic on the interstate down to a limping top speed of about 25 miles an hour. Managed to get to a parking lot and ended up hauling it the last 70 miles home on a car carrier.Contacted the Nissans National Customer Support Center which was of little help. Hauled the car to a local transmission shop where the owner found the pan full of metal shavings and the transmission shot. Called 2 other transmission shops which both offered the salient advice of you should not buy a Nissan with a CVT transmission. We are now facing a $3,200 bill to replace the transmission. Unfortunately we also have to haul the car to a Nissan dealer to have the transmission programmed or flashed after it is installed. Nissan extended the warranty to 120,000 miles on earlier models but the 2013 only has the 60,000 mile warranty because of the new transmission. May be new but certainly not better!!

It has got a worst service centers. They never take care of the car at all... The cost is soo much. They never work for that.. Nissan has got good cars but a worst service centers.. They dont have any responsibility at all... They are worst.

Ive been a customer of Nissan since August 2018. Ive purchased my first brand new car on July of 2018 through Fairfax Browns Nissan. Since then, Ive had multiple incidents with my car having mechanical issues. First, I had issues with my radio/audio not working, more specifically, my car not connecting to my phone. This has been going on since 2018 and Ive reported it multiple times to the Nissan dealership but they failed to fix the issues. Initially, I was told that I needed to replace some parts with the USB but even after, it never got fixed. Second, my car stopped working (it would not turn on with the start/push engine starter).When I called Nissan, they instructed me to put the key close to the push/start starter and try to start the car. Initially, it did not work so I ended up getting my car towed from my employers parking garage which I ended up paying out of my own pocket. This initial problem happened late at night so I could not get in contact with Nissan. I called the Nissan during business hours, and was told it had something to do with the battery and they stated they would change the battery of the keys. After taking the time off work to go to Nissan to fix the problem, they finally changed the battery of my keys.Few days after, my car kept having the same issues. After talking to multiple mechanics and doing some research, I was told about some recalls on my car. The next day, I ended up calling Nissan again, and notified them about the recalls and the issues. I was told that they would look into it. During this whole time, I had to use a rental lended by Nissan. After about a week, Nissan told me that there was no issue and they asked me to pick up my car which I did.While I was at the shop, trying to start my car, my car stopped working again and would not start. I was furious at this point because I had to take off work AGAIN to get my car fixed. I drove the rental car again and went back home. I called Nissan the next day to check on the status of my car and asked what the issue was and why they didnt fix the issue. Nissan responded by saying we didnt fix the issue because the problem didnt occur while the car was in the shop. (After I told them about the recalls that needed to be fixed).After another week of not having my car, I finally got a call asking to pick up my vehicle from Nissan. I was told they fixed all the problems and my car should be working fine. On my way back home after picking up my car, it started having another issue. My car started making a loud beeping noise and had a big warning light on the screen. I immediately called Nissan again and told them about the issue and was told to turn around and bring the car back... Being frustrated and angry, I asked what was the issue and they said, the mechanic has to look at the issue and try to figure out what was wrong with it. After, I was told it had something to do with the sensor (I found this really weird because I never had this problem.). They ended up giving me another rental car and told me it would take about another week because they would have to order the parts and replace the problem.After reaching out to multiple Nissan customers, I was told that I could have possibly been sold a Lemon Car with multiple issues. With my warranty almost running out and not getting help from the service department and the sales department, I was told to contact the Nissans corporate office to file a complaint. Initially, I decided to change from Honda to Nissan because I really liked the looks of Nissan vehicles and was told by some people about their great experiences with customer service.Unfortunately, for me, I had a terrible and awful experience with Nissan customer service and felt like I was getting taken advantage of because the sales department kept calling me to come in for better deals (which never happened). They continuously kept convincing me to lease a brand new car with higher monthly payments to avoid future issues after Ive already made around $6000 of payments on my new car which already depreciated a lot in value. After talking to the corporate office, they basically told me according to the “Lemon Law”, they can’t do anything for me so now I’m stuck with a messed up brand new car. DONT EVER BUY A NISSAN! THEY WILL RIP YOU OFF!

I purchased a pre-owned certified 2013 Nissan Pathfinder about 1.5 years ago and it was a terrible purchase. I have spent a few thousands of dollars on this car on top of having purchased an extended warranty. There were at least two recalls on this car that were addressed after I purchased the car, two window motor failures within the first year, the compressor from the AC is in the process of being replaced. I will say that these repairs were covered; however, I have had to pay a few thousands for items that were considered normal wear and tear which some items I didnt expect to have to cover so soon after purchasing the car and considering it was a certified car. Overall, I am so disappointed in my purchase and I do not plan on owning another Nissan car again.

I dropped off my car Monday, 8/1 Nissan Service Dept. for replacements & repairs that I waited for one month due to my front end collision car accident. I spoke Carrie Service Advisor, Tuesday, 8/2 and she was so nice saying everything is going to be done as we went over the repair list and I told her that I would like to speak to Mark the Tech when I come to pick up my car on Thursday, 8/4. She agreed. I went to the front service desk and asked to speak to Mark. Carrie comes instead with an attitude like what is it. She says he’s helping someone. I told her I would wait for him (My insurance company Hartford paid them to do the repairs and the extension repairs).I had to ask for alignment after they said everything was repaired. So only then did they notice the R/F camber and FRT Cross Camber was damage. Mark told me that he took it out for a ride and he thought it was ok instead of performing an alignment. Back to Carrie, she walked me out to my car and I asked her about the replacement on the driver seat belt which has too much slack and not enough tension. She said they replaced it but it turns out to have the very same problem as when I took it in to be exchanged. Carrie and I both sat in the driver seat and it wouldn’t lock. So Carrie gets a Tech and he sits in the seat and it doesnt work for him either. It wouldnt lock with even a rapid pull, and the new repair order said “new belt works fine” (I don’t think it was replaced – same problem).So the Tech says to me that the original manufacturer belt should never have locked, only the passenger side does for Child Seats (I couldn’t believe he said that to me. No one puts young toddler in passenger seat). Then the Tech says to me, “Believe me if you ever get in another accident the belt will work”. This statement to me is NOT ACCEPTABLE nor does it make me feel any BETTER. Why is it that the passenger seat locks and that was replaced the same time as the drivers seatbelt. So end result is that my seatbelt is no different than when I dropped the car off on Monday, 8/1 to be replaced as promised. I believe Nissan is putting my life in danger. I do not feel protected. The tech said to me that I need to get over the fear from my car accident.I explained to Carrie and the Tech that I don’t feel secure or safe without the seat locking. So Carrie says to me to call 1-800- Nissan. And Carrie and the Tech walked away from my car. As I began to drive off the parking lot with amazement, the Tech ran out with a flyer explaining Seat Belt Function Stationary Check. It reads: Grasp the shoulder webbing and pull forward quickly. The retractor should LOCK and prevent the belt from extending further. And this action new happened.I went home and I called another car dealership and they said it should lock at least when I bend forward. Can you please HELP me - is this a faulty seatbelt and I would just like to talk to the tech Mark who did the work on my car accident. I have some questions & concerns about my alignment. I was to get a 4 wheel full alignment and they did a Thrust Angle Alignment, is that partial or full alignment. I would like a print out of the alignment before and after to see the results. I need to know if my car frame is ok. I asked for copies of the paperwork that I signed and the person at the service desk wouldnt do it me. They gave me the GUEST COPY. I would like copies for my Insurance Records.

I bought a Nissan Cube new in July 2009. Three and a half months later, the car stalled on us while we were driving on the freeway during peak traffic in the pouring rain and almost got my daughter & I killed. I learned the car needed a new transmission. Nissan dealership called Japan and replaced the transmission. They said they sent the black box back to Japan and the defective transmission, said this has never happened. Well, 2 weeks ago, the same thing happened. The car stalled then kicked in and went on its own, slowed down on its own. Its very dangerous and it can kill someone. I took it back in and another new transmission is needed. I havent owned the car 3 years and now it will have its 3rd transmission. I am afraid of getting back in the car since. We were assured it would be okay the 1st time and Im afraid the next time, we could be in an accident or be killed. There are no warning signs, lights or anything that comes on when it happens, so its unsafe. Nissan mechanics cannot assure us that there is not anything else causing this car to keep having transmission problems or why the car acts the way it does when it starts to happen. We are a military family and do not want our life to be cut short because Nissan will not recall this car or compensate us to get into a new safe car.

I purchased a 2007 Altima almost 8 years ago from the dealer in our town. Loved the car, and continue to drive it. Our daughter was driving it less than a month ago, and it stalled and quit on her. She called for a tow, and had it towed to a shop who services all of our cars, and have done so for 4-5 years. They called and said it was the transmission. Not aware of the extended 10 year and 120K miles CVT, I told the shop to replace the transmission, for a cost of $3800.00. Received the car a week later. I called Nissan consumer affairs, and ** told me at the time, nothing could be done, as the 5 year and 48 K mile warranty was up. As I was filing the receipts, I noticed a letter from Nissan, addressed to me at a former location, about five years ago, explaining about the CVT extension on the warranty. The clincher was it had to be an authorized Nissan Repair shop. I called Nissan consumer affairs again, and brought up about the letter. Still no results. I spoke with his supervisor, and he also disallowed it. I spoke with the shop, as they bought the engine from the dealer in town. I spoke with the dealership, and the service manager, who would try to intervene on my behalf.I just found out late yesterday, the service manager was not able to negotiate on my behalf. I will not stop, and continue to talk to more supervisors within Nissan. To take no just because the dealership did not replace the transmission is not satisfactory. They should at least pay for the transmission, or give me credit through the dealership, since the transmission was bought from them.

The salesman troy said my credit wasnt good, only qualified for the Nissan Rogue, I could get refinanced in 3 months to lower my payment. The finance guy ran my credit 15 times without my permission and he wont remove the it by calling the credit bureaus. He had me sign the papers for a lender only to call me a week later and say the deal fell thru. Come back in and resign. When I refused and said I wanted to cancel the deal, he became loud and disgruntled. He said, You cant change your mind and we already sold your vehicle. I tried to refinance 3 months later and was told by the lender they dont do refinance on their loans. Now I am stuck with a high payment.

Updated on 04/05/2019: I bought my Nissan Juke Shoro in the UK 2012 brand new. I live in Spain and had it shipped out to me. it never was a fast car but that was ok with me as I cruel around town anyway. A friend drove my car in 2016, it was the first time I had allowed anyone to drive her. He said it didnt seem to have any power and as there was a slight noise from the engine, took it to Nissan Dealers. I was told the gearbox had broken and it needed to be replaced, €10,000!!! I was out of warranty by age but was within milage. I had to fight with Nissan Spain for 5 weeks. They agreed to replace the CVT and I was to pay €1,000 to have it fitted, I was pretty annoyed but paid. Less than 2 years later the same thing, CVT gearbox had gone again. That was in Oct 2018, Nissan refuse to admitted that the car as a fault and now want me to pay €4,000 for a recondition CVT. Its now April 2019 and I have heard nothing. I ended up buying a little Opel for €5,000 with very little mileage. Nissan can keep the car, I wouldnt want it back now anyway. The service I had with Nissan every year was a waste of money. I am very very disappointed with Nissan and would never buy a car from then again.Original Review: I bought my new Nissan Juke Shiro Limited in 2012 and had it shipped to Spain. In 2016 after a friend had driven it, they brought to my attention that it had no power! Nada! To be honest I had always felt a bit un-at-ease when driving my Juke and felt I didn’t have much control on the speed but never through much if it. Especially as I had always serviced my car at a Nissan dealership approved garage and always got conned into paying premium instead of a standard service. So took my Juke to Nissan dealership and I am told the gearbox had broken, a new one would cost €10,000 including fitting! I was just 3 months out of my 3 year warranty but luckily within the mileage. So after 5 weeks of talk and waiting for decisions, Nissan Europe decided to replace the gearbox and I agreed to the €1,000 cost to fit it. It only had 1 year warranty but surely I wouldn’t need another new gearbox. 2 years later, 3 months after the premium service at Nissan... A friend drove my car and said the same as my last friend who had driven it in 2016!! No power! I took it back to Nissan garage, only to be told the gearbox was broken, again. Metal getting into the oil because 2 disks are grinding together in the gearbox... 2 months later, several phone calls, emails and messages. Nissan will only offer a 35% discount on a recondition gearbox €3,998! I can’t see how a faulty car manufactured and badly made by Nissan can be my fault. It cost me over £18,000 new.I am now out of pocket by €1,500 on rental cars and Nissan just don’t give a damn. I was never offered a courtesy car this time or back in 2016. This whole situation has had me sick with worry and not even having €3,998 to pay for the reconditioned gearbox that Nissan have offered! So I can having to pay another month of car hire cost, I am totally lost as to what to do. The head office in Barcelona that have also dealt with my case have been totally unprofessional and unresponsive to my phone calls and my emails. Needless to say, I would never buy another Nissan again???

Prior to receiving a Recall Notice from Nissan, my daughter was unable to move her foot from the accelerator to the brake to avoid a collision. The car was a total loss and my daughter suffered extreme neck pain. The recall notice states Your Model Year 2014 Nissan Versa Note is involved in a safety recall because delayed braking may occur if your foot contacts the center console trim panel when transitioning from the accelerator to the brake pedal. Nissan refuses to stand behind the product and their recall by saying it is the owners responsibility to make sure the car operates safely.

We purchased a luxury vehicle through NMAC for the past year and they are terrible. I have been paying the same price for 2 years with no drop in payment. When I asked about it they fixed it. The next month I was late with a payment and it went back to the previous price with no explanation. I spoke with a so called supervisor, to which I was told it went back to that price because I miss a payment. That makes no sense. They have held my payment and also lost my payments and also applied my payment to someone elses account. We recently moved and needed them to send the title to the new state so we could register our car. Problem this was after calling her every few days to see where it was. This left us with an unregistered vehicle for 10 days. I called back and then I was told that they will not send the copy of the title until the payment is made. They should have said this from the start when I contacted them, 10 days ago. Was told that all the fax machine in the company were down after I wanted to speak to a manager about the rep lying about the fax. But I had my friend at the dealer send a fax and they received it. In summary--THEY HAVE LOST EVERYTHING I HAVE SENT THEM, and it is apparently not their problem.After changing my address with them 4 times over the phone it was never updated, until 2 months later. Now Im still waiting after another 6 weeks and speaking with 13 different people for the title to be sent. Will never ever deal with this company again!!

Purchased a Nissan Sentra new in 2011. The CVT Transmission has went out at 79000 miles. Nissan extended the warranty on these same transmissions through 2010. Because they were having major issues. Called Nissan and they informed me today that they would not help with the repair of the transmission because so far no one has had issues other than myself. So now I will have to spend $3800.00 to be repaired. But there is an issue concerning the CVT Transmission that has not been fixed for several years. If I had done my homework I would have not purchased any car with this transmission. Read the reviews please dont get stuck like I have.

I purchased a 2008 Nissan Rogue in March 2009 with only 9700 miles on it. Within 45 days of purchase, the vehicle needed a CVT replacement. Over the years I continued to experience various issues with the vehicle and found myself visiting the dealership every three months or less. The CVT failed again in April 2014. I was covered by the extended warranty (120,000 mile/10 year) with only 118K on the vehicle. Unfortunately, two years and 15K miles later, the CVT installed in 2014 has also failed and the vehicle needs a third replacement. Nissan said the CVT is covered by a one year/12K mile warranty. Despite knowing the part is defective, Nissan is not stepping up to assist with this most recent failure, not even offering a discount on the service or part to help offset the cost of their faulty part. On top of the poor quality of these CVTs, Nissans customer service is a huge failure. Their consumer affairs representatives do not communicate and then completely blow you off once they have decided to deny your request for assistance or coverage on the faulty part (clearly they do not understand part of their jobs as customer service representatives is providing results and sometimes bad news to customer, not just ignoring them). Nissan closed my case without ever speaking to me regarding the final results of the investigation. I have approached the local dealership directly in an effort to receive a quote for this repair and have been waiting two days for a service rep to call me back with the estimate despite follow calls to inquire on the situation. Nissan has failed on both quality and service.

First time purchase of a loan/lease. Signed a lease with loan prices ($337 month). Total purchase price 2015 Rogue $34,000. Error was noticed by purchaser same day at dealership. When brought to attention of dealer, more or less too bad. All they had to do was tear up the lease form and attach correct monthly price to a lease $134 month. $14,000 to purchase at end of lease or the proper monthly payment, $337 month with the last payment, vehicle is mine... maybe 10 mins of their time on paperwork. Instead of 23 months trying (by me) to get the thing correct. Notified every agency of the error including THE WHITE HOUSE with no luck. Money hungry (Nissan) outfit. Matter went to court March 2017. It is still undecided.

I recently purchased a 2013 Nissan Rogue with 133,000 miles. Seemed to be just what I needed. However, just a few days after I purchased I noticed the engine would power down when taking off. I had it checked out and it was the transmission. I verified with the Nissan dealer and they confirmed it was the transmission. When calling to make the appointment and telling the problem that was experienced the service guy expected it to be the transmission. Seems that it is a common problem with the 2013 model. However, I have since found out that is a problem for 2010. Nissan needs to extend their warranty repair for this problem.

I made 32 phone calls (documented), 2 faxes to car dealer, certified letter – NO RESPONSES. All I wanted was to make my first payment before it was late! I HAD a credit score of over 750 and in 2 months NMAC (Nissan finance) RUINED my credit – now its 620! I spent over 5 weeks just trying to get the mailing address to make my payment. I called 3 different published phone numbers for NMAC and they didnt have my account registered! I didnt exist – no account number to put my $$$ towards! Next thing I know – REPO! Even before repo I had my atty involved and they even ignored her calls!Finally, after the Repo, the repo company was obligated by law to give me the phone number to contact. I had a 3-way phone call with Nissan and my lawyer on the line. I explained everything and said I would be willing to pay the entire amount, even plus 1 month in exchange for them faxing my attorney, admitting that NMAC made an error and I was never late on my payments. Thats all I asked for! I was willing to let them get away with doing this to me, but they refused to admit fault. I told them Id see them in court then. My atty was even surprised at how they treated me and said she never had a company REFUSE $$$.

Losing power in the middle of traffic. Now they are saying I need to replace the transmission which is gonna cost $4600.00 dollar which only have 6800 miles on it. I pulled over. Let it cool down. Its a 2012 Nissan Rogue that Ive only had one year. Ive read so many reviews on this same problem. There should be some sort of recall on this. Please I need help on correcting this matter. I have breast cancer and I need my car to get to my treatments and it is so dangerous for my car to be lagging in traffic. Please help me.

I own an Altima and the drivers and passenger sides floor boards are rusting through, as well as my flex pipe that connects to the catalytic converter. Last but not least, oil pan is also rusting through. This seems to be a defect with Nissan, yet they will not take ownership of the issue. After much research, I found that I am not the only consumer who has this issue. No one can tell me that after only 7 years that this is normal for a car to rust like this. I also own a 2000 Chevy that has not rusted like my Nissan. On top of my car being a rust bucket, it also has an issue where if you move my car a few feet and turn it off, it will not start. I have brought it to a local Nissan dealer for this issue and was told nothing was wrong with my car. Again, after researching this issue, it also seems to be a problem with the 06 Altima that Nissan will not take ownership of. I will never buy another Nissan again!

I acquired my 2015 Rouge SL (premium package) this Spring. It has now has 3,000 miles on it and it has been in the Nissan shop for a new computer system and a new transmission thus far. It was in the dealership shop from May 27th -June 18th. I was told my new transmission was on back order until mid July. When I requested that they then needed to take back my new car and exchange it for a new one because they have had it for over 30 days, Nissan mysteriously bumped up my car in line and it was completed on the 18th of June making it only 22 days. I requested that they replace my car as it is obviously compromised and defective. It is not running at 3,000 miles. How am I to expect it to run at 70,000 miles? They said no. I then requested a 150,000 mile bumper to bumper extended warranty to ensure it would continue to run. They again said no but offered a 100,000 mile warranty that only covered the transmission, not the defective computer system, etc.. Again I say how can I count on my car to run at 70,000 or even 50,000 miles when it doesnt run at 3,000? There are multiple things wrong with this car, including the extremely expensive computer system that they are not addressing. The Nissan Corp has been extremely difficult to work with and they refuse to take back their defective product or stand behind the product.

Nissan vehicles have extensive issues that require multiple services and repairs. I have spent over $6,000 in service and repairs from the last 12 months alone and Nissan keeps giving an excuses as to why this and that is not covered. Nissan Consumer Affairs said I should have an unlimited service repair but may or may not cover anymore engine issues. Im still within the ten year/100,000 miles engine warranty and yet providing more excuses to cover cost. Im trying to get Nissan to actually repair something in the engine that prevents the vehicle from being driven, but they are getting behind to complete any repairs with a thousand dollars or more. All of this has been a battle to get anything covered or paid for. All I want is for Nissan to actually cover their faulting vehicle.

My transmission just went at 142,000 miles. I just replaced the mounts exactly a year ago. The engine was replaced at 100,000 miles.I own three Nissans and you would think the newest one would be the best, but this 2005 Maxima has turned out to be total crap. Nissan should totally do a recall.

I purchased the Versa from a Toyota dealer; May 5, 2015. After having it for a little over six months the battery went dead. I had to purchase a new battery. On August 7, was heading home from Las Vegas. It was bumper to bumper traffic then there was a brake. I tried to accelerate there was a resistant. It picked up speed and just cut off. I had no brakes. It was if the interlock system shut off everything. At that time traffic slowed down. I turned on my hazard lights and barely get over to shoulder without an accident. It was coasting with no brakes then there was this downhill slope. The speed picked up. I was praying that no other car got in front of me. A car did get in front of me but it quickly got back over. I thought I was going to have to drive the car into the dessert in order to stop it if the shoulder ran out. I came upon an exit and got off. It was an overpass with a steep hill, that stopped it. Then at that time I was able to pull up the emergency brake. I was stopped in the middle of two lane traffic; one lane coming and one going. I was still in danger of being hit by another vehicle. I was terrified as well as my family. Stuck in the desert in an unsafe spot. Others stopped after an hour and moved the car to a safer spot. I called the tow truck, to be towed 194 miles home. It took the tow truck over two and a half hours. I was afraid it was getting dark. We had no water. My mother is 81 years old. I saw three other Nissan Versas stranded besides my. Once the tow truck got there and hooked my car up, got in, and had a conversation with him. He said last week he picked up three Versas. They said the same thing I said. Their car just shut off. Took my car to Nissan car dealer in Alhambra, California on Main St. to find out it shut down because of the CVT. There was a recall on August 2015. On 2013 thru 2015 Versas, I also had another recall on some part that went under the brake. I didnt get a letter informing me of the recall. When asked why not, they told me I was not in their system as owning a Nissan. I said I am a registered owner with the DMV. Dont the two share database? I dont believe it. There has to be a law. So just wait until I have a close encounter or die to find out about the recall. Nissan has no remorse. They told me my transmission need service. After all that Ive been through, you would think they would take care of that? Nissan has this slogan, Ride in a Nissan with confidence. My first car at seventeen was a Datsun 510 brand new off the lot. Come to think of it, I had it long enough to just pay for it. No wonder they dont make them anymore. Nissan need to be put out of business. They are putting out bad cars that are going to cost many people their lives. They have poor customer service. After all that Nissan called me to upgrade a purchase on a new car, I said, Are you serious? I dont even like Nissan anymore. I will accelerate this complaint to social media. Im going to sue. I will try everything. Even a class action, because I know this is happening to thousands. We cant just sit still and allow any and everything to happen to us. If we dont stand for something, we will fall for anything. I will never buy another Nissan.

I bought a brand new car on 2020. After 1-2 weeks there was problem on aircon of car the dealers still couldnt fix that, after that there was a problem on the seat of car still couldnt fix. Now the paint started to fade on the car. Its just been 1 year and went to fix the car for about 10-12 times but still same. Doesnt feels like a brand new car. Worst car I ever had. Never ever gonna buy Nissan cars again.

I just replaced a transmission on a 2008 Nissan Rogue with only 133,608 miles on it. This car had a grinding noise in the transmission initially. It was a widely known problem (Check the NICO Club Rogue Forum). Nissan released a software patch in 2009 which resolved the issue. I got the update shortly after it was released on 11/30/09.On 10/20/14 my transmission failed, without warning, in four lanes of highway traffic. The car lost forward momentum and it was a miracle my wife and I were not killed getting the car off the freeway. We were towed to a dealership nearby and they informed me the transmission was dead and would have to be replaced. I paid $1000.00 out of pocket for replacement. The dealership said they got me help from Nissan who covered $3000.00. I requested reimbursement from Nissan of my $1000.00 and was denied. They basically said they had done enough. When I asked if they had actually paid the dealership $3000.00 the rep said that was proprietary information. Sound shady? Yep! I will never - EVER - buy a Nissan product again and I will never own a CVT again. Buyer beware!!

Nissan Titan 06 Mechanicals Problems - I recently got several letters regarding recalls on my truck. Let me say this first. Before all this repairs the truck was running just fine. I brought the truck to the Nissan dealer where we always been doing business. To get this manufactures problems done one of the recall was #10V517000 and ECU relay. And the second one #10V074000 fuel sender card. This service recall were performed by Auto Nation Nissan in Kingsland Blvd, Katy, after a few weeks driving in the Bellway 8 about 65 mph. And the truck start jerking and losing power with the motor on pressing the gas didnt work. After this I pull over to see what will be the problem and turn the truck off. After a few min. tried turning on and start normal I press the gas and I got more than 3000 rpm.When I start driving the truck for about 10 min. the truck start doing it again but at this moment the truck stall and was hard to drive until I could pull over again on a gas station I barely make it and I look for gas tank and shows 3/4 of gas. I fill up the tank and tried to go back on the road. But the same thing after a few min. truck was worse. I call the dealer for an appointment and brought the truck on Saturday September 30th. For an inspection. I explain the service person all the details and also at the same time the truck was having another issue, leaking water on the passenger side carpet. The service person told me that, they will check everything but I have to pay for this 3 diagnostic. I told them that, I have brought my truck for problems related at the work you have done in the truck.But if they find any problem that is not related with the issues the truck is having I have to pay for all the diagnostics. After three day in the dealer they call me and told me that the leaking under the carpet was the whole problem and the heater core is leaking coolant and that is why the truck was losing power and stalling. It will cost more the $1000 to get if fix.In my head something told me that this doesnt may sense, since the heater core only works if you put the thermostat to heat. So the heater core wasnt the problem in my understanding. I told them that I will take out the truck for a second word. They told me that I have to pay for three diagnostic according that the problems werent the malfunction on what they did. I told them I wont pay for three diagnostic. I knew they didnt inspect the truck. So the service person got in to argument and at the end he only charge me one diagnostic. At that point I just knew they are a bunch of liars and they wont fix what they cause. I told that I need an writing statement saying everything they say. About this diagnostic.After argument for more the three minutes he when inside the shop and talk to the person who did the diagnostic and put all the false statement. I look online and found a Nissan bulletin according that there is a leaking on the AC drain that is making the passenger floor wet, so I start inspecting where the pics show and that was the problem. It took me 5 min. to find the problem and $10.00 for parts to fixed, I drive around the neighbor and the truck still having the same issues. Except leaking water.Now I have a truck seating in my driveway unworking and I totally upset on Nissan service department for been useless and liar on customers like me. Just for no speak perfect English they think they will liar at me. I record and took pictures on everything I did. When I was fixing the leaking issues. So they have to at least fix at this time the truck. The right way.

I just paid my van off when I started having engine issues. At 120,000 codes read p1701 tcm wiring, p0746 pressure control solenoid, p1778 step motor, p0868 pressure control module. Is it the transmission? The mechanic doesnt want to touch it. Just wants to change the tranny. I can not afford this. I am single mom. Is there not someone that can rebuild them properly??? I bought a Nissan (2011 Quest) because I thought it would last longer. I have not driven the van in 6 months. Its a total loss if I spend the money and it happens again then I am putting good money after bad. Its not worth anything as a down payment if I have to tow it in. Has anyone got to the bottom of this???

This vehicle has been the best model that we have ever purchased. It is a 2003 model, but we have never had to have any major work done. The dealership had a reputation of honesty. The vehicle had a good look and when we test drove it, it drove so smoothly. We took it on back roads to try how it handled on curves and small potholes. The only thing I dislike is that the passenger side seatbelt locks as soon as the vehicle starts, with much discomfort until I release it and put it back on.

I purchased a new 2015 Nissan PathFinder in October 2015 and the car currently only has 2300 miles. I took my vehicle to Nissan Montclair for inspection because the airbag light was flashing on the dashboard. Upon inspection, they informed me that the 2 front passenger sensors underneath the seat were broken. They stated that they would not fix the issue unless I pay for repairs since they insist that I caused the damage which is absolutely absurd. The comments on the report state Right front seat damaged due to objects underneath the seat. Attached is an image of the broken sensors and my toddlers plastic snack container which they claimed caused the damage.

For the last two years 2014 and 2015 and now into 2016, Nissan has changed - but did they make the change as a user friendly for customers - Hell No times 2. The upper management of Nissan must be a bunch of Bone heads or knuckle heads - your choice but - its one of these two for sure. I have called their CS number multiply times at different times of the day and week to talk to a live person and stay on the phone for up to 2 hrs and no one has ever answer the call. I know I am the bone head for waiting this time endurance but I wanted to find out if anyone would answer. They have made changes to their website over the last two years and it has got worst as whoever they hired to do this changes. It does not work. I should have been discussing the problems to a red brick wall and would have gotten more response from the bone heads at Nissan.

There are 76,000 miles on my Nissan Xterra. While attempting to pull out onto a roadway my vehicle lost power and would not accelerate to a normal speed. So thankful I was not in heavy traffic. After having two different local repair shops assess the vehicle, I found that Nissan used faulty radiators on certain year models that allowed fluid to leak into the transmission and destroy it. I contacted Nissan and ConsumerAffairs didnt think I had wasted enough of my time and money and told me to take it to a certified Nissan shop for a diagnosis before they would even consider helping... so I did. After waiting another week or two, they finally called me back to say they could not help because the vehicle was out of warranty. I pointed out that my vehicle only has 76,000 miles and the transmission issue was caused by an issue Nissan was well aware of (but had not recalled the vehicles to fix the issue). That didnt seem to matter. THE VERY LEAST THAT NISSAN SHOULD DO IS OFFER A DISCOUNTED PRICE ON A NEW TRANSMISSION. I will NEVER buy another Nissan.

I had my 2011 Nissan Versa towed into the Service Department. They quoted me $1000 to replace the fuel tank. Do they not realize that next month is Christmas??? I said No thank you. I will come by and get my vehicle and take it home and replace the fuel tank on my own. When I arrived Darryl ** and Eric informed me I owed them $55. I asked for what? They said because they had to drive the vehicle in and out of the shop twice. So they are just charging me because they drove my vehicle around. Are they serious??? Really? They did nothing to my car. They only inspected it and looked at it. They did no work whatsoever to it. But they want to charge me $55.I mentioned Ive been in the Air Force for 18 years. Is there any way to waive this. They said no. Wow. They apparently must rip off everyone with what all the comments below say! Everyone seems to have the same complaint and mention being ripped off. I see a pattern here. Hmmm!!! It is also apparent to me that Nissan of Melbourne does not support the military. Seriously if they did would they not have waived the fee??? I plan to mention to every military member I know, and ask them to mention to every military member they know not to go to this place, and not to go to any Nissan at all because they consistently rip people off and do not support the military in my eyes. Would anybody else agree with me?

I had to have my 2009 370Z towed to the dealership twice. The dealership did not know the cause and the car just started after some testing. They released the car not knowing if it would do it again. 1-2 weeks later, on a Monday morning, the car did not start after my appointment with a client. The dealership, after weeks of review, could not test out or get the car started. In the meantime, I am working with a gal at consumer affairs. I told her what happened, and a week she called back stating they are not accepting the claim as if it were an owner maintenance issue and 3 months out of warranty. As we found, it was an electrical something in the steering column locking the car down as if it were being stolen. This is certainly not an owner maintenance issue and the car was only at about 32,000 miles. This little bit of time did not affect the outcome and certainly not the mileage. The problem is Nissan did not want to stand behind a known problem in other vehicles with the similar theft deterrent systems, but also because of the cost of replacing the whole steering columns - $1,200 plus. Welcome to my first Nissan experience. I will not buy another.

I had my payment deferred on June 28, 2017. The women told me that the payment was deferred. They have charged me a 30 late fee for the last 5 months, but most of all they destroyed my credit! Called them today, and the guy told that they cant do anything to repair the error in my credit, but took off the 30 dollar payment for this month.

I purchased a new van from Nissan. Immediately after it was purchased, the fan fell off and the car stalled. Unbelievable but very true. Now, Nissan will NOT answer my calls. I tried contacting the dealership in Colorado Springs, multiple times and to no avail, they did not return my calls. I am from Miami and cannot travel to Colorado just to get in touch with Nissan. I dont know what else to do. A representative was supposed to call me back and NEVER did. Its been over 2 weeks now. I expect a representative from Nissan to contact me immediately to resolve this matter. Otherwise, I will continue to leave reviews on every possible site until someone from corporate contacts me to resolve this. This is the MOST unprofessional experience from any company in the world. This is a BRAND NEW car and it stalled before we can get it to our house. Contact me at: **.

I purchased the vehicle in 2010. I asked for a CARFAX report and received a CARFAX for another vehicle stating there is no accident or issue with the car. The vehicle was bought used with 36,000 miles. At 65,000 miles, my transmission started to give me problems and needed to be replaced. I got the transmission replaced. At about 75,000 miles, the transmission required replacement again and was fixed. Recently, at 84,000 miles, the transmission needed replacement again. My vehicle is covered under warranty till 120,000 miles. But this constant problem is a huge hindrance in my work and life. Ive contacted Nissan North America to have them only say they’re sorry for the issues and to try nothing. What am I supposed to do when the warranty is up and I can’t afford a $3,000 transmission repair? Im extremely upset by this and need actions to be taken to remedy the problem.

I would like to thank you for the most demeaning experience of my life. After approximately (3) weeks of being told to come pick up my car (3) different times, paying for insurance on a car I was unable to drive off the lot, producing every piece of information/documentation requested via e-mail and/or in person, never receiving one correspondence to e-mails sent to Ms. ** in the finance department; sitting in the lobby waiting to meet with the finance department for over (2) hours on (3) separate occasions, only to be told by the car salesmen I needed one more thing and come back tomorrow since it was now after 8:00pm; on one occasion I told the salesman I didnt have much time because I had to pick up my kids from practice by 8:30 I walked out at 9 because he was taking too long. I still sat there for over two hours when he assured me it would only take (15) minutes.On a different occasion I left to get something to eat and brought back dinner for the salesmen since we both had a long day; then being accused of falsifying documents by Ms. ** in the finance department because I misunderstood when she asked me for my PG&E bill I thought she needed Proof of Residency. I had no idea she needed to see the balance owed. When the salesmen explained this to me I apologized for the confusion and asked if they had a computer/printer and I replaced the document within two minutes; next, the salesmen informed me that I needed to lower the balance owed on my PG&E, which I did by making a $200.00 payment and making arrangements for the balance thing next morning; the manager called me and apologized since he had no idea I was still going through this he assured me this would be taken care of once he spoke to the owner tomorrow!All I could do at that point was cry after having to explain what I had been through and was STILL going through; 3 weeks later, I finally met with Keith in Finance 2/14/16 to sign the documents (they removed Ms. ** from the deal since she was so rude and cold to me the ONE time I actually did speak to her and the accusation/lie she told when they had to speak to her about how I was treated. I guess that was her justification; I left with the car. Happy, not so much humiliated and stressed, most definitely! I asked Keith if they could repair damage (a small crack) on the car, he replied yes. Justin (my salesmen) scheduled an appointment for me.When I showed up at the service department to drop off the car during my lunch hour, I was told I had no appointment and they dont make these types of repairs there so Id would have to wait until the salesmen came in at 2. I called the office to inform them that I would be late coming back to work. As I waited an hour for Justin, I was once again embarrassed when approached by a different salesmen. I said I was waiting to find out about having a crack on the car repaired, he asked, Why? Its not like you bought a $30,000 car. Then! After having the car for just over (2) weeks I was contacted by Keith in the finance department on a Sunday afternoon, letting me know the financing had fallen through and they needed the car back by Monday (the next day). I was in Los Angeles for my daughter. I stepped out of our hotel room so my kids wouldnt see me crying again. I contacted the finance company directly. SHE INFORMED ME THAT I NEEDED TO BRING DOWN THE BALANCE ON PG&E BILL BY $600.00, which I did just to keep my car for me and my children.Mind you when I first arrived after being convinced by a DJ who promotes events held on the lot to come there because everyone is so wonderful. The very first thing I said to the salesmen is, I have been through so much financially. I have horrible credit, a $1,500.00 down payment, and a job that I have been at for almost 16 years. If you cant help me I totally understand. He assured me that he would do the best he could. He ran my credit, laid out different terms so I said, Thank you, I cant meet those terms and left. They called me back saying THEY COULD HELP ME. Had I known I would go through so much humiliation, stress, tears and two migraines I would NEVER have gone back! I am a single mother. Paid once a month. I had to give all I had at that moment to keep the car (which included the first months payment I had set aside and money to get us through the month. I will be late on my first payment.

Bought my 2012 Nissan Juke brand new and have had top notch maintenance (ie required oil changes, transmission fluid change, filter changes, etc.) at the same and only licensed Nissan dealer. The recall in 2014 of the Nissan Juke timing chain prompted me to take it in and get it fixed (although I was having no problems) -- I had approximately 36,000 miles on it then. Now, 56,000 miles later, I am at 92,000 miles and have been hearing a noise coming from under the hood. Took it to the same dealer and lo and behold... Its the timing chain. Nissan consumer affairs feels like theyre doing me a favor by covering ONLY the parts for this ($485.00) and Im suppose to fork over the remaining $1200.00 for labor. Really Nissan?They say my car is out of warranty. This has absolutely nothing to do with warranty. First, my car has had top notch maintenance with documented proof at the dealership. Second, the elephant in the room is the fact that Nissan refuses to take responsibility that this is a premature failure of the timing chain they put in 56,000 miles ago. This will be the first and last Nissan I ever purchase. How sad, a multi-million dollar company cant afford to please a customer and do the right thing by standing behind their parts. Goodbye Nissan, youve lost me as a future buyer. Shame on you.