I purchased a 2017 Nissan Rogue on February 19. On February 28th, while stopped in traffic, I was rear-ended by a distracted driver who was also speeding. The crash threw me into the car in front of me, who was stopped as well. Over $10,000 in damage. My vehicle has been held up since March 3rd due to two parts on National back order at Nissan. As of today, there is no release date and none is even expected until the end of April (was previously told April 4th). Calls to Nissan have yielded no results, Ive only been told that they cannot give me a release date. In the meantime, I will have made 2 car payments (or more) on a brand new car that I cannot drive. I actually should have known. It took almost a year to the get the parts for the recall on my 2014 Nissan Sentra when the recall was happening. It is very frustrating and the lack of assistance upon calling Nissan directly is frustrating.

Bear with me this a long story, but I took a chance with a Nissan Dealer and am now regretting ever buying a Nissan. I’ve owned my car for a little over 3 months, and 1/3 of those months I have had it in the shop- untouched. Unfortunately, I live in Michigan- where the road conditions are unpredictable. I hit something, and immediately had it towed to a Nissan dealership near me - Fox Nissan of Lansing. This is where they held my car for 2 weeks, telling me they could repair it. At the end of these 2 week they informed my insurance that they DO NOT have a collision center and cannot fix my car. Look, I know I should have asked the right questions, but I work a 9-5 job and every time I tried to call to talk to someone they were busy, which I understand, but I never received any callbacks, and I received no EMPATHY from the sales desk. When talking to what was said to be the manager there, he offered me nothing for my wait.After towing my car to a collision center nearby, they inform me one part for my car will take 4-6 weeks to get there. Then at which I will have to wait for them to fix my car. Now, I am in a position where I must loan a family friend’s car for 2 months. I then reached out to Nissan’s customer service to see if there is anything they can do for me. I wait another week to find out there is not ONE single thing they can do for me, NOTHING. Now, I have worked in the customer service industry for YEARS. For me to buy a car and have something misfortunate happen soon after, and must wait 2 months for me to see my car, be offered no rental/ loaner, no free future services, no free car payments, nothing? Now that makes for a very unhappy customer. I will no longer be buying a Nissan after this car. For any new car buyers? I wouldn’t buy a Nissan either.

Nissan has known their transmissions were faulty and yet did not make the consumers aware. When our transmission had to be replaced, their response was for us to join the class action lawsuit. We paid $3500 for the replacement to Nissan and they couldnt offer to pay at least half. Only offered us lip service. We are very good car owners and usually keep our cars a long time without major repairs. Never Nissan again. We are not unique, hence the reason of the class action suit.

My 2007 Altima hybrid died now several times without warning, had to tow it to this dealer because they are the only one who can apparently do the diagnostic. So they charge hundreds of $$ to find out that there is a blown fuse, which they replaced, but it blows again. Solution? Change all four engine coils, because this is what causes it. Why? Do not know, but they can try to find out if I agree to pay $160 an hour to investigate some more. Yes, this happens second time on a VERY low mileage vehicle, and yes it is a common problem with Altima Hybrids, but there is not much they can do. And no, they will not call Nissan on your behalf but I definitely should - they even give me a number. So I pay (again) a $1000 dollars for a trivial and premature repair, which should have never happened, and not knowing what causes it.I called Nissan, and after several days of phone calls and interviews, I was they do not see any problem because the car is not under warranty. Really? Privately, all mechanics know that there is a problem, and clearly there is something wrong with the vehicle. And yet not only Nissan refuses to stand behind their product, but they penalize the customers over and over again by making to pay them excessive and unreasonable cost to diagnose a known problem? I guess no more Nissans in my future and I will have to switch cars asap, because I simply cannot afford such an unreliable and unpredictable vehicle. I was lucky it happened when I was only 5 miles away from a dealership. What if you are on a trip? Stay away from Nissans. Oh, they are very very polite.

I am the unproud owner of a 2013 Nissan Juke. This is my 4th vehicle and I have never experienced such issues out of a vehicle previously. First, I will say the vehicle doesnt even have 150,000 miles and but all issues (except the newest one) were all before hitting 100,000 miles. To start, I have gone through three cylinder replacements and thought the transmission was going to have to be replaced (luckily that bullet has been dodged so far). I believe all replacements were for misfires. These were all out of pocket and hundreds of dollars each time.Now my vehicle is sitting in a repair shop because the parts of the undercarriage are starting to rust. The best part is I went to get an inspection sticker and as the man turned my steering wheel, the ball bearing snapped in half so it cannot be driven. Obviously, I didnt pass the inspection. The mechanic said Im lucky that I didnt make a sharp turn getting my vehicle there or it couldve resulted in myself or someone else being badly hurt. This was the result of the rusting undercarriage. Do yourself a favor and run as far away from these vehicles as you can. Otherwise, keep thousands of dollars aside for unexpected and ongoing repairs.

I bought a Nissan Cube new in July 2009. Three and a half months later, the car stalled on us while we were driving on the freeway during peak traffic in the pouring rain and almost got my daughter & I killed. I learned the car needed a new transmission. Nissan dealership called Japan and replaced the transmission. They said they sent the black box back to Japan and the defective transmission, said this has never happened. Well, 2 weeks ago, the same thing happened. The car stalled then kicked in and went on its own, slowed down on its own. Its very dangerous and it can kill someone. I took it back in and another new transmission is needed. I havent owned the car 3 years and now it will have its 3rd transmission. I am afraid of getting back in the car since. We were assured it would be okay the 1st time and Im afraid the next time, we could be in an accident or be killed. There are no warning signs, lights or anything that comes on when it happens, so its unsafe. Nissan mechanics cannot assure us that there is not anything else causing this car to keep having transmission problems or why the car acts the way it does when it starts to happen. We are a military family and do not want our life to be cut short because Nissan will not recall this car or compensate us to get into a new safe car.

I bought a new 2018 Versa S plus in July. It gets good gas mileage and looks good. That’s where the good ends... The bad, The CVT transmission has an intermittent issue where it vibrates or shudders when coming to a stop. Dealer cannot find an issue. The main seal where engine meets transmission is seeping oil. The dealer refused to acknowledge it was oil (called it a liquid) and said Nissan will not cover repair unless it is dripping on the ground! Really???I’ve had my oil changed twice, both times at two different Nissan dealerships. Both times they overfilled oil. First time they pumped 5 qts into a car in which the owners manual states 3.75 qts and had to drain some out. The 2nd time they put in 4 qts and had to drain some out. The incompetence in these authorized Nissan dealerships is bewildering!I’ve had three 27 point inspection and not one mention of the oil that is leaking from main seal. The green box is checked for leaks underneath car! I will be changing my own oil going forward and saving receipts. At least I know it will be done right... I will not purchase another Nissan product based off of my experience with the brand and incompetent service centers. I will definitely be selling this car before warranty is expired.

I have a 2007 Nissan Altima 2.5s whose safety/emissions failed because of a faulty catalytic converter. W/o knowing that all vehicles in US have a warranty on catalytic converter for 8 years or 80,000 miles (whichever comes first), I got it replaced at a local shop after ordering the part myself from Auto Zone. Part + labor cost close to $500. I came across some info about the warranty coverage on the internet and argued with my local shop how they kept me in the dark about the warranty especially when its the same terms for every make and model. So anyway, I called Nissans consumer affairs up and notified them of what happened and that I was rerouted to them by our local Nissan dealer. After a billion phone calls, I could finally get to someone who was willing to help and asked me to fax all the documents - bills, labor charges, safety/emission inspection reports etc. I did and they never replied. After another million calls to them, they returned with one call and said they cant do any reimbursement since it was done at a local shop and not a Nissan dealer. I told them beforehand the whole situation even before I faxed the documents. They couldve just saved me time and money by telling the same upfront. On the last call (Glenda, who handled my case) just kept yapping away, that theyre sorry they cant make any reimbursement. It was just a waste of time with these people. Ive always been a loyal customer of Honda and Toyota and swayed a bit 4 years ago by purchasing this piece of junk. Never a Nissan again - not just because of their crappy products which most of them have shuddering issues, but their awful customer service! If only they went out of business before Carlos Ghosn took over...

I purchase a 2015 last yr 2014. March of 2015 I was driving on the highway going about 60/70 when my car dropped on its own all the way down to 10/15. Me and my kids were in the car. Took it to Sheridan Nissan where I bought the car from, they couldnt find anything. Well it happen again, this time my husband recorded on his phone showed the service department. They replace the transmission. Now 10/2015 the transmission seal broke.

About 2 months ago, when leaving work one morning, my dash lit up - ABS failed, slip, TCS and service engine. I shut the car off and restarted (it was 2AM, no one to call), same lights, but I had to drive home for about 18 miles. The brakes work. I called service the next morning and took the car in to be checked. The ABS module had failed. The dealer has been unable to get the ABS module to repair my car, the way this system was designed. The failed module was drawing power from the battery all the time so I had to disconnect and reconnect the battery every time to drive and park, to avoid having a dead battery (I work for a 5-star resort in transportation. Meaning, we provide service 24/7 to our members and guest). The solution was to disconnect the module from the battery. Now, not only do I not have ABS, no speedometer or cruise control, this is now a matter of safety and not just the convenience of having the vehicle I purchased. The dealer was unable to get the delivery info for replacement.

Need a rebuilt engine on a 6-year-old car. Lost all oil in engine.

My 2017 Nissan Rogue on a dozen frightening occasions while I was accelerating uphill on a dry flat road dropped into lower gear and flashed the red alert triangle. Very scary. I have to take my foot off the gas pedal in order to be able to continue accelerating. Very terrifying especially with cars behind me. Nissan service manager and mechanics refuse to acknowledge the problem and treat me badly and tell me to come back with the incident recorded. I think that Nissan is very aware of the problem and is hiding it until there is a major fatality and they have to have recalls. I dont feel safe in my brand new car and I am treated terribly by the dealership management because they are sexist. Does anyone else have this problem? Please post if you do. This is very serious and I am terrified to drive my car.

We purchased a certified pre-owned Nissan Pathfinder 8/2010 from the local Nissan dealer, Central Valley Nissan. The vehicle had 76,000 miles on it at the time of purchase, and now has 89,000 miles on it. We recently noticed an issue with the cars transmission. When we are driving, the car will knock when shifting gears and it also makes this rumbling or shaking vibration feeling. We researched the issue and found that Nissan had defective radiators installed in the 2005/2006 models that caused fluid from the radiator to leak into the transmission, causing transmission failure and necessary transmission replacement. We took our car to the transmission shop to confirm that this was the issue, and it was. The owner of that shop called the dealer we purchased the car from, where it was confirmed the defective radiators were installed on this model and several others. Nissan didnt issue a recall, but instead extended their warranty to 80,000 miles. Since our vehicle was at 89,000 miles, the dealer instructed us to call the Nissan Consumer Affairs dept. to explain the problem and try to get them to cover the cost of the repair. I contacted them, reported the issue, got a file number (#**) and was told I need to take the vehicle to a certified Nissan repair shop and get a diagnostic report sent over to them. We took the car to Central Valley Nissan. They were aware of the defective radiator problem and agreed that we should have been informed of this problem at the time of purchase, especially since it was so close to the warranty cut off. They put us in a rental telling us we cannot drive this car in its current condition and said they will deal with corporate. We were just notified after 2 days that corporate has denied our claim, stating that our mileage is past the warranty cut off. They instructed me to call Nissan Consumer Affairs again and talk to a supervisor about my case. I tried to speak with a supervisor but was told by Layla (Customer Support Rep) that there were no supervisors available and I would need to wait for a call back for 4-6 hours. She refused to transfer me, or even give me the name of the person who would be calling me. I am so extremely disappointed in the way this is being handled. Nissan installed defective parts in thousands and thousands of vehicles but instead of recalling the parts they just extended a warranty but then didnt notify any of the customers. In every single report I have read from other customers with this same issue, they only found out about the defective radiator after it caused a problem with their transmission. Nissan had a responsibility to their consumers to notify them of this defect and to provide them with information on how to get it repaired/replaced. This is 100% Nissans fault, and I cannot believe the run-around I am getting. What I find equally amazing, is that in most reports the radiator didnt start causing problems until after 80,000 miles, and that is where Nissan stopped the coverage. This is a pathetic move by this company. I was happy with my Nissan, very happy, but because of this issue now I will never purchase another Nissan vehicle again. This defect is going to cost us thousands of dollars in repairs, and I have no choice but to repair the vehicle because we still have 3 years left on our loan. I am truly saddened, and extremely angry with the way Nissan handled this.

Auto body shop cannot complete a repair due to the dashboard not available. They (Nissan) have given me dates several times and still no part for over 6 weeks... I call them and it’s the usual smoke and mirrors...they just run their mouths and get nothing done... Car is unusable without the dash... They have basically done nothing to help get this car back on the road.

Impossible to make a payment over phone without automated system asking you a Thousand questions. They call you 10 times a week to verify a payment coming. Nissan Corporation keeps you on hold for 10-20 minutes. Some get cocky when you are being polite and asking questions. They hang up on you or route you to the wrong people.

The Nissan was a smooth ride and engine was quiet but there were other problems that made the car very weak although the price was very good. Had so many problems that I traded in car for another and service was not that great with replacement parts needed often and the same problem kept occurring which made me question whether car make was viable. There were many problems with fuel pump that had to be replaced several times and gas tank was very small so had to fill up frequently and originally car just stalled in the middle of the road when driving due to malfunctioned fuel pump which was very dangerous.

Purchased a used Nissan GTR from Atlanta, classic cars within two months the radio and transmission failed. Took the car to Nissan to see if they could repair the transmission they said no but went on to say they would replace it at a cost of $18000. Said it wasnt covered under warranty. Had to have the car trucked across town to have it fixed since Nissan didnt know how to repair it. The car was driven into the Nissan repair shop but when they took the transmission oil pan off the car to check it the car was no longer able to be driven and I had to have it trucked to my home and then to the repair shop across town for the repair.The shop across town had the transmission repaired in under a week. The car drove better than when I first purchased it. Cost me over 5000 dollars for the repair for which Nissan didnt pay a dime. Nissan also charged me $1034.00 to check the transmission that they could not repair which rendered the car undrivable. Lesson learned - dont ever buy a Nissan. Never again in my lifetime. Big rip off. Nissan left parts out of the tranny that they knew would cause it to fail and then didnt want to foot the bill to repair it. Nissan sucks.

Nissan Finance has been difficult and cumbersome from the very beginning. Currently, I am dealing with paying off my loan. I paid through their bill matrix system. I never received confirmation of my payment. When I phoned them, they informed me that it will take 60 days for them to process my pick slip. The customer service department did nothing to resolve my concern and seemed rather aloof. Thus, I will not be able to sell my car for another 2 months.

I am so shocked as suddenly at the end of my term of financing with Nissan financing when I called them as a payment of 375.00 had not been taken from my account at christmas. I have had the lease/financing with them for over four years now. Then they suddenly mentioned in passing that I had maybe 7 or 8 NSF FEES on a past due account!! I said that I had never heard of this before and if so why had someone not/never contacted me by phone, email or letter to inform me of this. I have had no knowledge of this. Why did they not contact me prior. This is not reflected in my bank statements or monthly online statements. If it is a bank error I still require some proof or a letter or statement from them they will not give it. I have always received my mail from them before!! Now all I get is calls and threats form them BUT as I have asked repeatedly for a statement of bill or something on paper regards this.They say they sent it. I have received nothing and how can I pay fees. I have never been informed of fees, not missed payments. I have no missed payment except for the one they did not take out at christmas. I have written them and sent an express mail to them requesting the letter and Proof. I mean they could make up anything they want. I am really feeling pressured to pay as they mentioned they can come after my vehicle but I am not sure how to proceed. Can you please please advise me on this matter.

This is the beginning of my campaign against Nissan. They build crap cars and dont stand by their product. Do not buy a Nissan. You will regret it. There are ridiculous problems that you would not expect from a car built in the 21st century. They are common across the board. The door handles come off simply by opening the door. Water pools in the driver side floorboard. The airbags will go off for no reason. The airbags are the only thing theyll fix because they know its a liability.

When I went to lease the 2017 Nissan Leaf the salesman made it sound like it was great. You would get 100 mi per charge and they would give you a card that for one year you could use at any EZ GO charging stations to get your 30 minute charge which should bring the charge to approx 100 miles. They neglect to tell you a few choice things like if you are freezing or too hot and turn on the air conditioning and/or heat you immediately loose approx 17 mi. Also, if you drive on the highway you are not regenerating energy and eating it at a fast pace. Other tidbits they left out are that contrary to what I was told the charging stations are everywhere and easy to find. NOT TRUE. THERE IS ONLY ONE, in all of Stockton. Many times I go to charge and there are waiting lines... Even from people who are not Nissan purchasers, but BMW or Chevy. So you have to wait for them to finish and then charge your car which takes approx 30 min...My latest distress happened today when I drove across town to charge. I repeatedly put charge in and followed instructions... But it did not work. I called EZ GO and was told that they had known about it for two days... That there were issues involving higher up approval and they could do nothing. Again this is the ONLY one in Stockton. Finally I went to the manager of Nissan Lithia... Raymond ** who was rude and acted like he did not want to help. I explained my problem and he said that the Nissan Chasers were actually owned and service by Nissan Corp. I asked him what I was supposed to do and he said google it and left. Very unhelpful man. I called Corporate and found out that the dealerships are indeed the owners of these and that I had been given misinformation... Oh imagine that-- and that they did have full responsibility over the chargers. I had also asked what I was supposed to do as I needed to travel and was afraid of running out of electricity. He said he didnt know and that I should google same. When I spoke to corporate they said that they would have recommended the roadside assistance program who will come out and tow you to the nearest working dealership and there would be NO charge. Any manager in his right mind would or should know this. Would I buy or lease a leaf again... Absolutely not and especially form Nissan Lithia. I have called Nissan Corp and reported same but have not received an answer. I am starting a class action lawsuit so if anyone wants to join me contact me at **. My attorney thinks we have a good case So if you were basically lied to to purchase this please contact the me at **.

The material from inside damaged pre-catalyst entered engine causing engine failure. Is Nissan going to repair my engine? There have been thousands of Nissans with this problem. Should I hire an attorney to help me?

Horrible service and no accurate response to sudden failing brakes and light coming on. My car has been in government storage for over four years. My front driver and passenger side window rolls down but not up, the brake light comes on, and a grinding metal to metal sound is made, and sounds and feels like a spring is loose with no breaking control. Almost ran into a car the other day. I am in the military, this would not be good and this does not appear right. Next time it happens, will be taking it on base to see what the issue is. What I noticed is if you put the car in park, turn it off and restart it, it resets itself as if nothing ever happened. So, my plan is the next time it happens, to not reset it, record it, and drive all the way to the base to have them look at it, this could possibly if not, be a legal issue since the dealerships seem to think there is no issue and dont see a problem. Standby...for my next comments.

My wife just had an accident today, 31 Jan 2012. It was a front end collision with her 2003 Nissan Sentra. She rear ended someone when she was driving 50 mph in a 55 mph zone. The braked car moved 75ft before colliding the driver side front end into the truck in front of her. The truck received little damage; however, her Nissan was crushed in the entire drivers side front half. The airbag did not deploy, and she stated the wheels would not turn to avoid the truck in front when she was braking. I took pictures and a video of the car and the entire scene. The police officer stated it was strange the air bag did not deploy, it should have. We just had her car serviced at the local Nissan dealership a couple months prior. I am wondering why the wheels locked when braking and why the airbag did not deploy. The car is totaled.

I was leasing Nissan/Leaf 3 years. When I called to return instructions at end of the 3 year lease, they offered to extension on one year (with first 3 payments waiver) but they reported to all three credit bureaus 60 days payment late, and when I found it they credited payments as per agreement but my credit profile shows 60 days late not removed from credit bureaus Experian, Equifax and TransUnion. No response from Nissan. My credit score went down so bad I am not able to get pass any credit check. The incorrect 60 days late payment impacting my consumer finance and credit profile.

Shame on Nissan! I am extremely disappointed by the way I was treated. My steering lock control unit went out and even though there was a petition to get this part recalled I had to pay for the part. It was past the warranty, but I was told that if I took my car to a dealership, I would get a fair review of my case by Megan, the regional consumer affairs specialist, in hopes of warranty assistance. She denied my claim in part because my 2009 Altima had not been to a dealership since 2011, implying that I was not a loyal customer. Why would I take my car to a dealership if there isnt any repairs that need to be done on it? I have owned FIVE , Nissans and bought 1 brand new car and 1 used car from Suntrup, not to mention personal recommendations. I have paid Nissan upwards of $40,000. If that isnt customer loyalty I dont know what is. Complaints have filed with the BBB, FTC, and NHTSA.

It had a good review online with websites I had checked. It was also in our price range, it was nice looking, there was no damage, it was a good size, had a large trunk and a roomy back seat. But the glove box has a weird design and you have to make sure you dont have anything near the sides or it wont close. Also the back seat doesnt have good back support. Nevertheless, Ive had a good experience with this car. I havent needed to take it in to be fixed for anything in the year and a half we have had it. We couldnt have asked for a better car for the money it cost.

****AVOID NISSAN.**** AVOID NISSAN.**** I hate writing about this, but I told them I would so I will. I bought a Nissan Versa about 5 years ago. I wish I had used Google and listened to my wife. If Id simply done a search I wouldve discovered a design flaw in the transmission from that period of vehicles. I thought, Hey, an import. Good on gas and reliable, right? ... Not this one.What I needed was a vehicle that will be good on gas, relatively comfortable and reliable. The car I had previously was a Toyota Echo. I drove it for 350,000 miles and sold it for $300. I never had any engine or transmission trouble at all. Being a design flaw problem, I asked Nissan for help twice. I got nothing. They said no for any help. I wouldve even gone for a 50/50 on their $3800 transmission. $1900 each? Cmon you multi-billion dollar automotive manufacturer!! The car has 164,000 miles on it and is now, an expensive paperweight.Knowing that I put about 2500 miles/month on my vehicles, you know that it is a good testing ground. No abuse, just many highway miles. It is in my professional opinion that Nissan ... sucks. I encourage everyone to avoid Nissan, not because I think all of their vehicles are crap, I dont, but because they DO NOT stand behind a product they KNOW is flawed from the beginning. Im off to listen to Deftones and look for another car now. (whispers) ... Nissan sucks.

We bought the Nissan Micra in April 2013, in Oct it met with an accident wherein the front was completely damaged and pressure was high. When it banged the other vehicle however AIRBAGS for the driver seat did not open. It should have opened that is the reason we bought this airbag feature to save the life for thatperson whose driving however it did not met with the expectation and it could have been caused a LIFE. Therefore I want this incident to bring to your notice so that it can be resolved with the compensation. Also on 3rd of Oct 2013 we have given the car to fix at HIND NISSAN at Chandighar and till date it is standing in the same condition without even start repairing of it and the excuses they are giving that brand like NISSAN does not have needful parts available at the showroom. After more than 60 days got to know the exciting news that repair will start on 1st week of December not before and that too if the parts will be available. This is really annoying so please look into the matter and do the needful as your assistance will be appreciated.

I never thought I would dislike Nissan, after having purchase two cars from them in the past. But the preown side have a car salesman (Jose **) that is very unprofessional, and arrogant. The issue did not just end with me buying a car and in less than a month had to bring it back two times but the service I receive from Jose have ruined my chances of giving them another try. And when asked his manager to call he never did. Humberto **. Be careful buying from there. The cars have issue, they charge. They may want to charge you for their inspection they did before selling car, ask for that money back because the cars are taken not to Nissan if it is not a Nissan car, some to Jiffy Lube for oil change etc. The cars are not checked out properly and the only good person that helped was ERiC, the sales manager Humberto ** will not follow through. Be very careful. Buy at your own risk and ask questions on the wear and tear, get the car facts beforehand. It is not always driven by one driver. They use cars on lot as loaner cars.

Murano SL model 2017.5 purchased 5/8/17. Failed Forward Emergency Braking. Returned to selling dealership which insisted the computer showed no error. The dealer refused to road test the vehicle. I called Nissan Consumer Affairs. They informed me they could NOT do anything to caused the dealership to honor the warranty. They would not help me find another dealership to help me. I located another dealership who found a computer error and debris on the camera repairing the problem. The car now operates properly. Nissan claims they have no control over their dealers so if the dealer wont honor the warranty the problem falls on the purchaser. The car had less than 6000 miles when this occurred.

I own a 2006 Nissan Pathfinder LE& a 2009 Sentra FE both with transmission issues, the Pathfinder was not a part of a recall with the radiator that did the transmission cooling as well as engine cooling. Radiator developed a crack between the coolant and ATF CHAMBER AND THE FLUIDS MIXED, my car was running perfectly until this happened, then the transmission started to slip. When I went to Nissan they said my vehicle vin was not apart of the recall so I would not receive a warranty extension/replacement or reimbursement to the tune of $6,000 + if I repaired it myself. I spent over $36,000 on the purchase of the SUV brand new 0 miles except for the few I put on it in a test drive. Needless to say this is not an isolated issue, the web is full of complaints like this with Nissans faulty radiator. Now my poor car just sits, I still maintain her, changing the oil, air in tires starting her, wash her, I paid off the car so its just a waste. Then comes 2009. I still have confidence in Nissan even though they screwed me and 4 of my other extended family members with the same issue with their Frontier, Xterra, Armada, and Quests. We have always been a Datsun, Nissan loyalist but after my current issue with a 2009 Sentra with a CVT transmission issue. Im over Nissan and so are my family members. We have as a family given Nissan close to half a million dollars in vehicles that cant even last 10 years. We are all switching to Honda/ Toyota/Subaru, from now on, shame, I was looking at the gtr too. Nissan can take their failed business and product and shove it. Im tired of Japanese companies adopting failed American business practices, no loyalty to the customer/consumer anymore after they have our money. Everytime I see a Nissan I warn the driver of the radiator issue. I have found with one random person I was able to see the oil mixing already when he checked his radiator reservoir with me there because he was confident I was crazy, when he saw his radiator reservoir had oil he thanked me and said he was going to the dealership to get the radiator replaced before its too late. I felt accomplished but pissed because had I known I would have had the radiator replaced, recall or not, if your radiator does your atf cooling I recommend getting an external separate ATF cooler regardless if its an issue or not. I have recently purchased a Subaru and looking to purchase a Honda this weekend, Subaru understood my issue and offered to put in a separate atf cooler with the purchase. I will be asking Honda to do the same. Per Subaru, most manufactures are going that route by having a combined radiator. But I will no longer go this route with any other future purchases, Ill have them separate the cooling or not purchase.

I had my payment deferred on June 28, 2017. The women told me that the payment was deferred. They have charged me a 30 late fee for the last 5 months, but most of all they destroyed my credit! Called them today, and the guy told that they cant do anything to repair the error in my credit, but took off the 30 dollar payment for this month.

I purchased a lemon vehicle. The Nissan dealer is not admitting they are at fault. The vehicle purchased is a 2008 Nissan Versa 4dr Hatchback. Since the odometer read 11000k miles, the vehicle started acting up with the fuel system. There are records to back this information regarding reoccurring service with the same problems in the system. A few times they have replaced the fuel pressure regulator along with the pressure pump, sometimes stalling out in the middle of the intersections causing a hazard on the road. I have asked the dealership to exchange the vehicle due to its fleet defects. Again, no response or solution.

2007 Nissan Titan, 4 months out of warranty, mileage is within warranty by 10K miles. Customer service advocate decided to deny assistance without ever learning the merits of our request. We are a family of Nissan owners. We currently own 3 Nissans and have had as many as 5 within the last ten years. Federal emissions warranty is for 8 years/80,000 miles. We purchased 02/27/2007, thus time element of warranty is out by four months. Cost of repair is over $2200 for the catalytic converter exhaust repair. Customer advocate advised that they were unwilling to assist because we hadnt visited the dealership for service. If they had bothered to call and discuss anything with us, they would realize we live over an hour away from the dealership and service visits by a retired individual that far away dont make economic sense. We ask for assistance and without any conversation with us, a decision was made. I cannot understand how this would ever be considered a customer service department when they chose not to communicate with their customer.

I have two problems with this vehicle (2013 Nissan Rogue). It is only three years old and the transmission is failed twice. I replaced the transmission at 80,000 miles and with a little over 150,000 miles. It is failing again. Second, the car has pearl white paint on it, and it is peeling off across the car. Every area of the car has paint peeling off. I submitting a claim and took the car to the dealer several times. Nissan Consumer Affairs refuses to help defray the cost of these repairs, $4800 for a new transmission and $1500 for the paint job. I have filed complaints with the BBB, Nissan USA and the NHTSA. No one is helping.

I found the recall and the campaign on the highway safety commissions website for the 2005 Nissan Armada fuel sending units. On 11/7/2014 my husband was driving my 2005 Nissan Armada at 3 AM on the busy 5 Lane Highway in Washington state at 65 mph. My SUV came to a abrupt stop in the middle of the highway. It would not turn over to start. The hazard lights would not come on. The state police put out 15 road flares and still they were both almost hit by three trucks and two cars. My Armada showed I had a quarter of a tank of gas. I had to have my sub towed to Campbell Nelson Nissan dealership in Edmonds Washington. Robert, the service manager called and advised me that the fuel sending unit was bad. It shows I have a quarter of a tank but I was really out of gas. John, the manager told me thats what he suspected was wrong with my SUV. John also advised me that there was a warranty on the fuel sending unit but it was only for 72,000 miles but at the least I feel that I should not get stuck with the bill because I bought the car used and had no clue that they had this issue or that it would almost cause the life of my husband or an innocent state trooper. I feel Nissan should open the recall and extend the warranty for the 2005 Nissan Armada fuel sending units. I know only certain 2005 models were in the campaign and recalled but this is what was wrong with my Armada the same thing Nissan campaign for. I want Nissan to cover the bill. Its an unsafe issue and if you guys do not reopen this recall Nissan is going to get somebody killed. If I have to take it to my Lawyer then so be it.

I bought a used Nissan Rogue in May 2015. I had it for 2 months when, leaving my subdivision, it began to roll backward for no reason, and I had no control over it. It nearly went into a watery ditch. I tried to dismiss it when I was able to get it started again, but I was very concerned. It had just barely not missed that ditch! Then, last night I was returning from Charleston, SC and in Columbia, SC and as there was work being done on I-26, a major highway, cars were being led in every lane VERY SLOWLY by highway patrolmen, one per lane. This meant that all cars were continuously putting on brakes every few seconds. After a few attempts to put on my brakes, I began to feel that the brakes were no longer under my control, as they werent holding properly. The car then began to go backwards again, this in the middle of hundreds of cars and 18-wheeler trucks crawling at a snails pace. I was terrified as I could not control the car, and I still dont know how I avoided hitting those behind me. I suppose they were just fortunate somehow to get around me. I put my foot on the brake, but that did nothing. I then pushed the emergency brake down and had to hold down that as well. I was in the center lane in all that traffic. I had lost my cell phone, so I didnt have that. I was beginning to get hysterical. I opened the drivers door (the window wouldnt roll down at that point), flailing my hands and blowing the horn. Id already put on the emergency lights. No one helped until about 15 minutes of this, with people screaming at me. Finally a young man (God bless him!) stopped in front of me and told me he would get a highway patrolman to help. The patrolman soon arrived and told me I had to get the car removed from all the bottled traffic I was in! He then told me to put the car in neutral and then turn on the switch. In tears I told him I was afraid to take my feet off the two brakes. However, I did as he said, and the car then started forward. He told me he would hold back the mass of cars so that I could get into the slow lane. He said I would have to get back to Greenville, about 90 miles away, the best way I could.This caused me to get off onto a road in downtown Columbia, with which I wasnt at all familiar. After driving around, I stopped at a McDonalds where a worker told me how to get back on I-26. I had to drive slowly and carefully back home. This happened last night, January 13, 2016. I had previously made an appointment for January 21 to have Greer Nissan check out the car after the previous problem in my subdivision as someone there told me it may be the drive train. I had to get it to a dealership before 60, 000 miles as my extended warranty declared. When I got back home, this morning I called AAA to tow the car to the dealership as I was just 20 miles short of 60,000 miles. Well, the dealership has had it today and can find nothing wrong with it. Theyve driven it several times, and checked it out but have come up with nothing. (REALLY?) I told them SOMETHING is terribly wrong, so they agreed to keep it until tomorrow. After reading all the previous complaints about Nissan automobiles, I know I have a lemon, and I now call it the Death Car. I am afraid to drive it. I am a widow on a very limited income, so theres no extra money to put into that car. God, please help me!

I recently purchased a brand new 2015 Nissan Armada Platinum in mid-April. This is my 5th Nissan vehicle (2 Xterras and 3 Armadas). I have always joked when looking at other cars that I am a Nissan girl. The joke is over and I will NEVER, EVER purchase a Nissan vehicle again... EVER!!! We purchased the vehicle from our local dealership. They found the vehicle I wanted at nearby dealership (it was being driven/demod by the GM of that dealership), so they did a dealer trade. When I went in to sign papers and take possession of the vehicle (on a Wednesday), I noticed that the headphones, remote control, and owner manuals had not been put back in the vehicle by the GM. The next day, I noticed that the front end was out of alignment and called the service dept. to set up a time for them to fix it. I also noticed that the back of the 2nd row headrests were beat up (pieces of the hard plastic were dug out like something had been hauled in the back and dug into the headrests). The power lift gate would open, but when you pushed the button to close it - it would go down and just before it shut, it would pop back up like something was in the way. We noticed that when the lift gate was closed - on the left side, the space between the lift gate and the body was normal, but on the right side there was a big gap. It was a noticeable gap and big enough that my husband could easily put his fingers into the space. When we took the vehicle to the dealership we showed them the gap. The service manager made calls to Nissan, but was told the gap was within their specs of being ok, and since it wasnt leaking then basically we were told to deal with it. A few days later, we had a pretty lengthy thunderstorm. A day or so later, I opened the lift gate to my vehicle and inside the gap - I cleaned out a handful of wet leaves and debris. In less than ONE month of owning the vehicle, the issues we have discovered are: Lift gate gap, shotty body work on the roof where it meets the lift gate, beat up 2nd row headrests, GPS outdated - but Nissan will sell me the update for an additional $130, driver side seat belt will not release - has to be pushed repeatedly to unlatch, the front and rear air do not work independently from each other as they are suppose to, and the power window control panel on the driver door is sticking up out of the door, instead of being flush with the door (the passenger side is fine). I contacted (800)-Nissan1 and they opened a case. I told them that this particular vehicle was janky and had too many little issues for a $50,000 brand new, top of the line (according to them) vehicle. I told them I did not want my money back, I just wanted the same car without all the problems. I received a call today, from Justin with Nissan, to notify me that my vehicle was not eligible for a buy back. Basically - the lift gate gap was within their specs of acceptable. I was told the car was still under warranty, put it in the shop, and let them fix it. So... my brand new, top of the line vehicle has to go into the shop a month after purchasing it for multiple issues. This is what Nissan considers a quality product and great customer service!

While driving down the highway, a tire started to deflate. I called the dealership and let them know it was deflating for unknown reasons and they said even though I hadnt purchased the tire warranty that they would patch it and I would have no issues. So I brought it in and with one look they said they wouldnt patch it and I had to buy a replacement because it showed wear on the sidewall. Which it didnt have wear, the dirt was just not as noticeable after being almost flat for an eighth of a mile until I could pull off the highway to put the donut on. It cost me $290, as the rest of the vehicle is under warranty I didnt want to risk any interference of that by having 3rd party work done on it. But even under manufacturers standards it is covered since the tread wear is 1/32 off of brand new and there was only 8000 miles on the car. Their consumer affairs dept. called me back and basically said since I didnt pay extra for a warranty on the tires of the brand new vehicle that there was nothing they would do. But yet the tire they put on to replace automatically had a warranty. Am I the only one baffled by this logic? I will never buy another Nissan ever. They are rude and condescending and awful at listening and helping the people paying for their salary.

I have owned a significant number of Nissan vehicles - 2 Maximas, 2 Pathfinders, 2 Infinitis - and after my recent experience, I will never purchase again. I have a 2017 Maxima in which I knew had a mechanical issue. At the time I made the appointment with local dealership to inspect, mileage was under 60,000 miles. After waiting 10 days for appointment, their assessment was that I need a new front left bearing hub - the challenge, after waiting for the appointment, the mileage was now 60,265 miles and the warranty ends at 60,000. Their suggestion was to discuss with Nissan Consumer Affairs. Nissan position after more than a week of conversations - We dont care that you are a life long customer and that we will lose your future business. We refuse to help you because you are 0.4% out of warranty, even though you had to wait 10 days for your appointment with one of our dealers. So charged close to $200 for the assessment on a part that should be covered under warranty and dealership looking for additional $300 for a repair in which I can purchase an official Nissan part online for $60. No help. No consideration. No further purchases from me on a brand that shows no appreciation for their customers.

The rudest people. Don’t get even a little behind. They hound you daily starting at 8 am, and continue several times a day. I literally just made a payment to get caught up, but because it didn’t cover 100% (not even 30 days past yet), I get an ignorant, barely understandable rep berating me at 8 in the morning. A daily occurrence. Greedy, condescending and arrogant people.

I received a notification of a recall of my Nissan Versa and told to rent a car from Enterprise. I only carry liability on my Versa, its not in great shape. Was told by Nissan I would have to cover comprehensive insurance on rental. The date for replacing airbag is May 2018. I live on disability and cannot add this into my budget. I chose to rescind the service and take my chances. I adore Nissan products and am disappointed by this.

Highly recommend you reconsider ever doing business with this company because they 100% do not care about customer satisfaction, customer loyalty, customer problems with their vehicles... Wont work with you to find a solution when they sell you a faulty product. Do NOT abide by their customer warranties. Its been 9 months of absolute hell with a brand new 2020 Altima. Completely appalled at the atrocities this company allows. Had so many repetitive issues they failed to fix and their only solution was that I trade it in so they could get MORE money from me! Completely disgusted with the dealership, consumer affairs and arbitrations.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

Planning to travel to Illinois, planning to buy a new Pathfinder in Chicago then drive the Pathfinder to New York State then drive back to my home in Utah. I looked online, found the vehicle and price, called the Chicago dealer to buy. SHOCK SHOCK SHOCK. They told me the online sales price is not for Utah residents, and I have to pay the sale price for Utah residents (we are not talking about taxes and registration), we are talking about the cost of the car. He said; Nissan assigns individual prices to each State, each State has its own price for the SAME vehicle. Same vehicle, different costs for each State.Inquiring, Is it the costs associated in shipping?, he said no. Is the individual charges from that State?, no. What is it? He said, It is the Nissan Marketing. He then said Utah residents pay $2800 more for the same vehicle so he would charge (overcharge) me $2800 more. I called 2 other dealers in Illinois to verify that Nissan charges Utah residents a higher cost for the same vehicle. I am now looking at other brands of vehicles, saddened by Nissan marketing. After several new Nissan vehicles over the past 20 years, I am leaving Nissan, due to Nissan Marketing. Utah Nissan dealers lost (future sales), so did the Illinois dealers (today). Online buying of vehicles opened my eyes. [To Nissans credit, he said it protects dealers in the State you reside in and takes that competition out between States]. Bye Bye Nissan. That is called price fixing.

The CVT Transmission is junk. Disintegrated at 76K miles. It is well documented the CVT transmission has a history of problems. Nissan only extended warranty of a very small subset of vehicles that have the CVT. I spoke to Nissan Corporate and they were unwilling to help. If you buy a Nissan, put away another $3k to $4k to rebuild the transmission.

2013 370z - The airbag sensor is always disabled when my wife sits in the passenger seat. She weighs 120lbs. We also have a 2012 Rogue and the airbag sensor works properly. We also checked a 2013 Infiniti and the airbag sensor works properly. Nissan says it is working properly. Nissan now ignores me.

I have dealt with this company for 4 years from not receiving my payment statements, to payments sent on time, to them posting them several day after receiving them at their post office box, to filing written complaints with a response justifying their negligent actions. If you ever purchase a vehicle from Nissan try to go to another financial institution. This one is horrible, they hang up on you if they dont want to hear your complaint, misrepresent themselves. 1 car 2 lemon, never received statements, pay on time, post payments close to grace period ending date, no reason why? I contacted them several times over first few months, could not pay online, because someone opened account and put a password on it that I could not access, they could not delete - bottom line I could not use. 2nd car total brand new lemon send payments on time, they post close to end grace period, same problem, now I pay through bill pay. Will be filing a complaint with the BBB and attorney general, other complaints too long to list. I was referred to my bank to refinance through them so I no longer have to deal with Nissan. I am considering this.

We leased this vehicle and it was nothing but trouble. We would go on business trips and returning to car, it wouldnt start. The battery was ok but we couldnt figure out what to do. This happened many many times and was told by the dealer they couldnt figure out what was wrong. At one point the radio would come on blasting and there was nothing we could do to turn it down or off. Nissan did replace the radio but it ended up not being the trouble with the car stalling. This was not reliable and we ended up having to return it early from our lease agreement because it was a LEMON!!!

I believe the problem starts with Nissan in the first place. I honestly think that they feel they are too big for their britches. It is my opinion that the local Nissan trained dealership really doesnt care about the customer and refused to address issues that popped up in my particular case. To ignore the problem from my impression is to get rid of the customer. After dealing with them for 9 solid years they display a total lack of Customer Care. I think they only want the rich customers and if you are at the Altima level... Dont bother us!!! My immediate solution is to go directly... and test drive a KIA where the dealership treats you like a valued client and provides a Superior, Efficient and Reliable mode of transport.

I bought my new car at Macarthur dealer and the boss and salesperson are arrogant and not welcoming. The customer service replied to me in all BLOCK CAPITALS in 2nd email! What a big brand professional service! Not Recommended!

I have 2012 Sentra that just failed transmission. The cost of repair - $4K. When buying this car I had no idea 8 years is its lifespan. They KNOW about this problem and extended warranty for 2003-2010 models but not later models. Nissan said they fixed the problem. THEY LIED. Now the only way to me to do it is a lawsuit. There was a lawsuit filed and settled. PLEASE READ about it before buying Nissan. I wish I had. You can find a lot of good reviews online - dont believe it, it is from people who just bought it or from dealers. Mine is a real story how reliable Nissans are after 8 years. You need to spend not $500 or $600 on minor repair of older car, youll need $4K. We have 2 Nissans. Guess where I am going for my new car? Anywhere but Nissan.

I cant tell you how disappointed I am with Nissan Consumer Affairs regarding a problem we have experienced with our 2005 Nissan Murano. Im referring to Case ** in which they told us that our car needed a transfer case replacement. Although the Murano is 9 years old it only has 24,900 miles on it. Nissan has quoted me $3,200 to fix this problem. I contacted Nissan Consumer Affairs (a gentleman named Will) because I did not feel a transfer case should go out after only 24,900 miles on it, even though it may be 9 years old. He claims they looked into this issue and offered to pay a token $500 towards the $3,200 repair bill. This seems extremely low, and that Nissan feels no responsibility for the mechanical failure of their cars. When I asked what would cause a transfer case to go out, Will told me he did not know and maybe we did not drive it enough, which seemed ridiculous. He then told me I had 30 days to either use the $500 or lose it. I told him I really did not see any option here since the car can not be driven. He however said I did, we could just walk away from it and that some people with 180,000 to 200,000 mile choose to walk away versus pay for an expensive repair bill. I told him our car with 24,500 miles versus 200,000 was a big difference. He said it was his job to relay this statement.We have had several Nissan vehicles and until now I have been very happy with them, however after this experience, we will be hard pressed to say a good word about Nissan and any responsibility towards the reliability towards their cars. This is a faulty mechanical equipment problem, not a time issue. Its obvious No one at Nissan Consumer Affairs cares but after this experience, I will never purchase another Nissan vehicle, nor will I probably ever use their Service Dept again. Extremely disappointed in Nissan!!!

I purchased a 2013 Nissan Rogue. Brand new. Have no problems until this week. The car wouldnt crank. Replaced battery works fine. Now the radio wont work. Speakers just went out. All the sudden a burst of smoke came from the vents that smelled like burning wiring. Called Nissan my warranty is out. Seen on edmunds.com that a recall is in place as of Jan 28th 2015 but hasnt been mentioned yet. The wiring harness is shorting out and can cause the car to catch fire. And nothing can be done unless I pocket out the 2,000 + grand to get it fixed. You pay 25,000 for a brand new safe car to drive your children around in and this is the repayment. I will never do business with Nissan again.

I went to Nissan on the 13th of July 2016. I didnt get to check out other cars. The salesman ask, What are you looking for? A car thats not a gas hog. He ask, Do you like silver or black/ I answer, Silver. He went and got the Nissan versa 2014. I put 3500 down. I got home later that day. I called Nissan said I wasnt happy, Could I bring it back? He said, 750 more, you can. Im on fixed income. I couldnt afford 750. I feel I wasnt treated right. Also I know there is something wrong with the car transmission. 232

My credit is good so I financed my new 2016 Nissan Rogue at my credit union with no trouble. A couple of weeks later, I mistakenly pumped diesel fuel in my new car. It happened at Sheetz. They say it cant be done and the nozzle wouldnt fit. They finally said it is Nissans fault. Nissan passed me around from one customer service person to another. It appears to be a game with them. They seem to have a lot of customer service people who will call you and ask you a few questions just to have someone else call you. It definitely is a way of looking like they are paying attention to you but the result is they wont do anything to help you. Besides that problem that same day, I tried to use Nissan roadside assistance which I had been told I should have, when it happened. My tow charges were more because they said I didnt have it when I tried to use it and I was forced to call 911. I understand I made a mistake but that nozzle fit right into my car and the only way I saw what had happened was when my car stalled and I read my receipt. Anyway, both Nissan and Sheetz first said they would help but then wouldnt. Dont buy a Nissan. There is no customer service. They will just waste your time. Reference telephone for Nissan **. I think it is time to run these foreign vendors out of the US since they wont take any responsibility for the faulty design of their cars.

It is difficult to believe that an international company like Nissan would allow NMAC to be such a screwed up company. It is impossible to get in contact with them. They have no live chat on their website (when I tried to use it it said there was a 7 hour wait). I have emailed them 3 times (no response). I have spent more than 90 minutes on hold trying to reach them by phone. I have reached them 3 times to request a monthly statement. And they have NEVER sent one. I have had the car 5 months.

My 2010 370Z started making a clunk sound from the rear of the vehicle. Dealer worked on it for nearly 3 weeks and eventually told me that the noise is just a characteristic of the vehicle. I asked other 2010 370Z owners if they had the same noise and every response was no. This noise is not normal. I called Nissan Consumer Affairs and they reviewed my case and eventually told me that there is nothing they can do other than extend a portion of the warranty. What good is the warranty if they refuse to fix the problem?

I just bought a Nissan on April 13th and wanted to inquire about the payoff amount. NMAC informed me that my contract (i.e., purchase date of the vehicle) was March 29th. NMAC then informed me that I have been accruing interest on a vehicle I did not own for two weeks racking up nearly $200 in interest for this timeframe. I was told to contact the dealer to adjust this. Dealer told me to go ** myself speaking with the financing manager. I tried contacting the general manager only to be blown off. Sales manager has been negligent as well. Nissans objective is to sell a vehicle then screw the customer. If I had known this, I would have never bought a Nissan. Now, I am told I am SOL by both the dealer and NMAC. This is flat out fraud. In this economy, customer service is more important than ever. I wonder why Hyundai, a once inferior product, is gaining traction where Nissan is losing traction and value. Nissan and NMAC are prime contributors. We were looking at replacement for the wifes old Mazda and was thinking an Altima. There was no way in ** Id buy another Nissan now.

On May 1st 2015, my car would not start. I had to have it towed to a Nissan dealer. I found out it was a faulty steering column mechanism. This faulty part was recognized by Nissan and they extended the warranty. I filed a claim for reimbursement online and later received a call stating my claim would not be covered because it was out of the warranty time.....by 1 week!! This is Nissans problem because they knew the part was faulty. Online, I found a lot of unhappy people about this issue. That doesnt even include the people who wouldnt complain online.. I was hoping they would stand by their product, especially when they knew it was faulty.

This is the best car brand for me and my family and I really like the radio system that came with it. The heat works great and the sound system is amazing also. The car drives good enough and any vehicle that runs works for me.

About a month ago I noticed the A/C on my Nissan Livina was having issues cooling the cabin and that the temp was not as cold as it used to. I know this because I rarely use the number 3 setting and never use the number 4 fan level of the blower. I had to Despite how high the setting was the air was not as cold as its supposed to be. My wife even noticed that the air was somewhat humid instead of crisp and cool. I figured it just needed cleaning. I was planning to have that done on its next scheduled check up which was only a couple of more weeks.About a week later, I noticed a dark stain on the front passenger carpet. I thought someone must have stepped on an oil stain and accidentally smeared it on the carpet. When I tried to check and see what it was, it was cold to the touch. I immediately removed the carpeting and noticed there was a small pool of water collecting on the floor. I tried to crank up the air conditioner and noticed that water was dripping from under the passenger side dashboard. I tried to look for the leak and had difficulty finding it. Thats when I decided to bring my car to a local A/C shop to have it checked.When I got to shop, I explained what was going on and the repairman assured me that the drainage just needed some cleaning. He said that the procedure was required pumping compressed air through the drainage to clear the blockage. As the repairman was going about the process, he had a difficult time locating the drainage as he was not really familiar with the make of my car. When he finally found where it was, he said that he cant clean it without taking the dash apart. At that point, I became iffy and decided not to push through with the repair, instead, take it to the dealership to get a better assessment of the problem.The following day, I went to Nissan to have it checked. By noon time, I realized my worst fear and they said that the evaporator is leaking and needed to be replaced. They estimated that the repair would entail replacing the evaporator and some other valves. The total damage was about $1,000. The service attendant was kind enough to get me a discount for the parts and labor and got about $100 off. I got my car back the following day and the air conditioner was good as new - it even had a new car smell to it. I love Nissans service and I will not consider looking at any third party repair outfit again. Im going with the professionals, even if the price point is a little bit higher than the rest. Thanks Nissan.

I know these complaints are mostly about Nissan Muranos. I presently own a 08 Nissan Rogue in which my transmission went out on me while on road trip from North Carolina. I purchased it from Nissan dealership in 2011 with approximately 50k. I presently have 121k miles. When I found it was the transmission I did some research because as long I have been driving I know transmission dont go out on cars at 121k. I called Nissan consumer care and found out that an extended warranty is on Rogue transmissions. Being that I had 121k I ask about the mileage on warranty at 120k. I was told mileage didnt matter and take to Nissan dealership. The dealership diagnosed as needing a new transmission. I found a letter on Nissan website stating that the warranty on CVT transmission had been extended to 120k /10 yrs from 60k 5 yrs. The letter also states that even past warranty mileage that decrease in repair cost would occur by Nissan. After speaking with Nissan Ive been told that no previous problem with transmission and being out of warranty they couldnt assist me with my transmission. Doing further research there are many people having/had issues with the CVT transmissions in Rogue/Muranos. I spoke with a few mechanics who said that transmissions dont fail @121k and Nissan had issues with CVT transmission. Right now I feel Im caught in rock and hard place. I have to spend $3500-$4000 for a major repair for a car that Im still paying for. I have purchased 3 prior Nissans and always thought highly for their cars. I believe that Nissan is trying to deflect responsibility for having a defective part. I just want Nissan to own up and replace it in good faith. I like the car, but after this Ill seriously consider and likely purchasing other brands and models of auto other than Nissans

I purchased a 2008 Nissan Pathfinder in October of 2008, with about 20,000 miles from Stockton Nissan. About 3 years ago the VDC Off light came on. I took the car to Stockton Nissan to have the transmission flushed and asked them about the light (The car had less than 60,000 miles at the time). Was given an estimate of $1500 for the ABS Actuator Sensor/Pump and $600 to install for a whopping total of $2100.00. I declined because other than the Idiot lights the car runs good and the mechanical gauges all check out. Then the BRAKE light and ABS light. Then the check engine lights started coming on and off and the speedometer and odometer would go on and off with them. However, my car registration is due in December of this year so I need to smog it. I took it to a shop and they charged me $400 to replace the speed sensor on the right front tire. It smogged, but 400 dollars later I still have all of the Idiot Lights off and no speedometer or odometer. I have contacted the Nissan Consumer 800 number 3 different times. Nothing was done. This should be a RECALL since other Nissan owners are having the same issues. I guess since it is not a SAFETY ISSUE, Nissan can get away with ignoring this issue. This is my 4th Nissan AND WILL BE MY LAST NISSAN, unless this issue is addressed by Nissan. By the way, this is first review/complaint I have ever written.

Nissan tried to say that I was late on payment after I never received a bill. I made an immediate payment and the next one all within a week. Firstly, they didnt post payment properly and then when I complained about location of paper bills I require, they said that by law they do not have to provide paper bills? I never agreed to go paperless as I need these bills for personal reasons. They were very rude to me on the phone and basically provided they didnt care and attacked my credit.

I am a returning customer of Nissan and I leased a 2015 Nissan Versa Note and while I have owned the car I find the car is very hard to stop. Many times I found myself in the middle of the intersection finally stopped. I also had my foot get caught by the carpet and molding below the dash which Nissan had a recall for this and they corrected it but now my foot still gets caught so they didnt fix anything there.I also found six months in with the car that there was a humming sound coming from the rear wheels and I had the tires checked many times and nothing. Finally I found out the wheel bearings were going out. I took the car to the dealer and they said the car is unsafe to drive so they gave me a loaner car and replaced both wheel bearings. Now about 2 months later the humming in the rear wheels is humming again. The humming is not consistent yet. I called Nissan to tell them I am returning the car early because I feel its unsafe to drive and they advised me that I need to talk to Nissan consumer affairs so they sent a claim over to them.I then got a call from a lady who said she was with consumer affairs and she was gathering information on my case for her co-worker and that he would contact me in a week and they would advise me if Nissan could repurchase the vehicle from me. I got a call a week later from a guy telling me, You talked to my co-worker and we have everything we need so I will call you this Friday. Well Friday came and went, I was contacted by a woman the next week explaining the guy is no longer with the company and she would be handling the situation and she would call me in a week. A week goes by and I didnt receive a call so I called myself and they said they were sorry the woman helping me was no longer with the company, so now here I am 2 people who were helping me are no longer with the company. I think this is sign that maybe Nissan isnt the company I was led to believe.The end result was Nissan offered to give me a warranty to cover the breaks and the wheels but didnt offer to purchase the vehicle, so they want me to drive an unsafe vehicle and if it breaks and causes and accident I may be dead but the car will get repaired because of the generous nature of Nissan providing me the extended warranty. So in the end I might be dead but my family could get the car fixed and be able to drive it around.So I just got an inspection done and I am now going to turn the car into the dealer and deal with Nissan coming after me, trying to get me to pay for a death trap. So thank you Nissan for absolutely nothing and I will be sure everyone in the USA is aware of my situation and the quality of your products and your desire to not help your customers.

Bought a new 2005 Nissan Sentra from Nissan in 2005. In 2015, only have 74,000 miles. Catalytic Converter and Engine still under warranty. Catalytic Converter went out and caused damage to the Engine. Let Nissan look at my car one day. Engine light was on. Could not find problem. Took car out and air conditioner not working! Only blew hot air! Had to pay over $500! Left car at Nissan. Kept given different dates to pick up car. Nissan claim they were waiting on parts, and kept my car for 6 weeks! Was given a free rental car under the warranty. Cannot drive rental car for my job! Lost six weeks of wages.

Evolving Technology Poor Quality Systems - Purchased a 2017 Nissan Rogue S, the 5th Nissan in our family in the past decade. While Nissan has stepped up their game in designing overall more luxurious interiors, they are now using lackluster and lower end equipment for some important features. The 2017 Rogue S back up camera lacks clarity, is murky and grainy in even moderate light settings. And in some parking lot situations, all you get is a large ball of light reflection. Nissan sent a technician out from their Plant in TN, but to our avail, all the 2017 models not use the same poor quality cameras. As the owner of model years 2011 to current I have to say this my first negative review of Nissan. I have 4 other Nissans with beautiful backup cameras in any lighting condition.If Nissan is happy with this quality reduction, we will no longer support Nissan. Time to change . While no one should rely on a backup camera, it should be as functional as one found on a 2011 or older. Technology should improve not decline with age. If they do not care about this one feature, what else might be lacking on these cars. I dont think this is a company that deserves consideration, lackluster response, and lackluster technology.

Our 2007 Xterra with a little over 80,000 miles shut down. I had it taken to my local Nissan dealership and looks like 6,000 plus will fix it. I looked up the issue and was so surprised with how many other people have had this same issue. We have had the vehicle since it was new and have taken to the dealership for all maintenance, I wish someone would have said something there if they knew it could be an issue. Oh well, I guess I learned an expensive lesson.

I brought a New Leaf on 2nd May 2014. This car is supposed to go 170 Km on a full Battery Charge. My new car will only do 90 to 100 Kms. on a full charge. It has been back to the dealer 3 times for repair. The Head Office of Nissan will not honor the Warranty, as they say there is nothing wrong with the batteries. Their Sales Booklet and internet says should get 170 kms on a full charge. I paid $39,000 cash and would like my money refunded. Head Office in Melbourne WILL NOT CHANGE THE BATTERIES.This car does not perform to what is printed in the Booklet. This car was made in April 2012. Held in storage at Brisbane until sold. The Batteries are 2 Years old when it was delivered to me 4th June 2014. Compliance Plate was Dated May 2014, but the car was over 2 years old then. I expected to buy a 2014 produced Car not a 2 year old one. If then it is sold next year it will say it is 3 year old. I consider that it is false sales to me [not a 2014 model car]. I think Nissan Australia should take the back and Refund me my money.

We regret dealing with and purchasing from this particular dealership. Our sales guy (AM) was fantastic. Knowledgeable, genuine, got us a deal. 5 stars for him. We do also like the Nissan brand. But the second you hand over the money, customer service stops abruptly and completely. Total breakdown. Something is always wrong or forgotten, every single time. Received a vehicle with no spare tire, broken windshield and peeled off window tint (and some other minor stuff). Now you may think ok, nbd, theyll fix it. Thats what we thought when we accepted the vehicle with deficiencies. And we thought that because thats what they said they would do. But they wont. We have been trying since May 10th....yes, almost 3 months. 3 months of ignored phone calls, not returning messages, having to go in numerous times to see them in person and we are no closer to having any of our concerns addressed.Id advise caution against Mark **, the finance manager. He is dishonest, disorganized and has given us false assurities many times. Him we regret dealing with the most. Id avoid dealing with Austin **, one of the managers. Same thing. Speaking with him can best be described as a complete waste of time. We have decided that we will no longer chase after them. Cant keep wasting time calling and driving over constantly. Weve lodged a complaint with Nissan Canada and BBB so hopefully something comes of that. We will fix the deficiencies elsewhere and pay for it, even though it was threatened that doing that will void our warranty. They love to hold you hostage. Long read, but hopefully it will save somebody from making the same mistakes we did. *If you refer to them, they dont actually pay a referral fee as advertised. That is a false advertisement.

When I purchased a 2011 Nissan Frontier, I was asked, How would you like your payments to be made? Through automatic withdrawal or through mail? I clearly stated that I would like an online account that would draft my payments automatically on the 17th day of every month. When I first discovered that payments were being taken from my online account and through mail, I contacted my bank to stop the payment. I then contacted Nissan to inform them I did not want my account being drafted twice a month. Fast forward to a year later: the same thing, but only this time Nissan Finance writes an email to me apologizing for mistakenly drafting twice out of my account. I took the initiative to cancel one of the two payments that they were taking. Once I did, Nissan did the same thing; therefore, no payment was received for the month of July. Harassing phone calls everyday all day began approximately 4 days after. I spoke with a lot of callers (all of which I cant understand due to language barriers). I explained my grievance and they said, Sorry, but you now must make a payment for last month.” I find this company to be poorly run, disorganized and filled with negligence across the board. I can promise that this Nissan 2011 Frontier will be the last Nissan I buy and I will gladly share this story with anyone interested in buying a Nissan.

I had to have my 2009 370Z towed to the dealership twice. The dealership did not know the cause and the car just started after some testing. They released the car not knowing if it would do it again. 1-2 weeks later, on a Monday morning, the car did not start after my appointment with a client. The dealership, after weeks of review, could not test out or get the car started. In the meantime, I am working with a gal at consumer affairs. I told her what happened, and a week she called back stating they are not accepting the claim as if it were an owner maintenance issue and 3 months out of warranty. As we found, it was an electrical something in the steering column locking the car down as if it were being stolen. This is certainly not an owner maintenance issue and the car was only at about 32,000 miles. This little bit of time did not affect the outcome and certainly not the mileage. The problem is Nissan did not want to stand behind a known problem in other vehicles with the similar theft deterrent systems, but also because of the cost of replacing the whole steering columns - $1,200 plus. Welcome to my first Nissan experience. I will not buy another.

I got a 2017 TITAN I pay 441 a month for. I have embarrassingly made 2 of the payments in a loaner vehicle, had to cancel 2 family trips, and continue to be inconvenienced by Nissan both at corporate level and at dealership level. What ever happened to customer satisfaction? What ever happened to making the bad situation or experience right? NISSAN USA doesnt understand these concepts. Seeing everything that I have gone through with my truck has turned off two neighbors of mine from buying Nissan product.

My Nissan runs good and its been good to me because its easy to drive and wastes less gas. But the headlights look weird and I think different lights might make it look better. I also think thats a small car but with so much space use. It still great and I love it so much!!!

Back on April 25th 2020 I traded in my Nissan Rogue sport at rt 46 nissan in Totowa nj. I leased an Altima. I find out at the end of October that the paperwork was not done and they say I am delinquent on my rogue. I have been going back and forth with the dealership and nissan corp for 2 months. They have destroyed mine and my wifes credit and it is December 29th and the problem is still going on. I will never buy a nissan again and I wish I could get rid of the one that I have now. If anybody needs a new vehicle I would not suggest 46 nissan or nissan corp at all.

Had my car a year (Altima 2016 used) and it’s out of warranty. When purchasing the car I asked for an extended warranty and the finance manager declined me stating that I was not in a position to receive the extended warranty that I was lucky that I was even approved for the car. I had to beg for GAP and he made me pay for my GAP cash upfront $500. Also when I called my finance company to see if they had additional options they stated that those instruction about extended warranty was not true that they would have went through another company not them. At that point I did not understand why the finance manager had me lie to the finance company about the type of car I was receiving if I would not be covered. Basically I was taken advantage of and it worked on their end because now I am screwed out of a car unless I come up with the funds to fix the issue. Nissan said it’s nothing they can do, You have to buy a $3500 transmission. I do not know much about repair to cars but my car is calling for a sensor and Im not sure why my sensors cannot be replaced vs the entire transmission!Call Consumer Affairs and they had an attitude. Told me there was nothing they could do and hung up on me. I will be taking this to the next level. My voice will be heard and something will be done. I would have never spent my money with them knowing I would have to deal with such poor service and attitude! Please do not put yourself in my situation stay away from Nissans (CVT) they are NO GOOD! Terrible customer service and they will do NOTHING to help you.

Do NOT buy a Nissan. They made good on a car with faulty brakes that almost killed my daughter and gave me a Platinum Service plan. Then after 18 months the plan stopped being honored and when I call Nissan Consumer Affairs to correct the situation, they tell me the plan does not exist. Buy a Toyota or a Honda and hope they are more honest with you.

Im in the process of purchasing a used 2004 Nissan Maxima. I have not had the vehicle for thirty days. It needed a wheel alignment in which the dealer said he did. The car jerks when changing gears from reverse to drive. It slips backward a little. The check engine soon light came on for three (3) days, then went off. Right now, the only money, I spent at this time is the down payment. What is my legal recourse regarding State lemon laws and/or the Uniform Commercial Code? I have not registered the vehicle in my name as of yet. However, it is due by October 26, 2013. I thought Nissan was a reliable and dependable vehicle, with my experiences and the numerous complaints, I see it is not. Consumer Affairs: This is a dangerous situation and why are you asking us to file a complaint if you are not going to force Nissan to do a recall or fix these consumers vehicles? The complaints are so similar in nature and what are you doing! Does someone have to be killed or badly injured before you force Nissan to do what is legally the right thing to do? Right now, my confidence level is not high at all for Nissan or Consumer Affairs. We are hard working individuals and cannot afford these repairs and car payments. The consumers are counting on you to force Nissan to be liable for these defects.

When Speaking to Kaysha today, I could have sworn I speaking to a robot but human like. She kept repeating the same Nissan will not cover the repairs you need because your vehicle is out of warranty. In January of 2018, I replaced the turbocharger costing $5200 which included parts and labor. Nissan is really proud of their prices! At the time I was told it was determined that lack of maintenance was the problem. I was not aware that a Turbo Charger needed maintenance and furthermore, They have all the records of my oil changes since I bought the car in 2014 so that could not be the problem. Now, my timing belt broke, damaging the timing belt housing and causing other damage to more parts of the engine. I called Nissan Consumer Affairs to ask them to review the problem once again. They called me back today to let me know that they will not cover the repairs. Once again, I am left holding the bag. I still owe $12K on the car and the repairs will be upwards of $8K. I have been shysted once again. I will never buy another Nissan again. Two is all it takes for me to learn my lesson. I feel stupid for not recognizing their robotic crap before. I am disgusted with Nissan and they will never see me set foot in one of their dealerships again and oh by the way, now with social media running rampant, they should listen more carefully to the squeaky wheel! I wish nothing but the worst for this company!!! They lie and steal from their loyal customers!! And on top of everything, they still have the gall to ask for a rating! Unbelievable! Well, I RATE YOU (ZERO stars!!!). They make you rate at least one star but know this you idiots at Nissan Consumer Affairs, You dont deserve that Star! You are a ZERO star company!!!

I lease a Nissan rouge on February 2015. From very first month I had different issues. Nissan Canada and my dealership know about it. My concerns are: 1. Electronic problem with Nissan Rouge, My previous Nissan ride off for electrical issue. 2. My 2015 Nissan Rouge: Feb 23-15: Not enough hot air flow from floor vent. (Alta Nissan). Mar 13-15: replace: TC10AA heater and AC control. (Avenue Nissan). May 19-15: tail gate open by itself while city driving -- navigation froze. (Police close the road and let me to collect my clothes from the road). Jun 27-15: tail gate bar not close. Sep17-15: tailing door opens while driving -- invalid key -- navi screen freeze. October13-15: Invalid Key Id -- navi screen freeze. (Pictures and Video sent to Alta Nissan and Nissan Canada). October 31-15: Tail gate opened while driving and cause damages. I was told they can find the issue so I have to pay for damage! I even didnt received a copy of report.3. Terrible customer service. You lease the car you need to have it no matter what. Car has a safety issue? Too bad.

I bought a 2012 Nissan Murano 7 month ago and the last 5 month its been sitting in the driveway. The cvt transmission has went bye bye at 120 thousands km so I call Nissan Canada. Gave my vin number only to find out that there was an extended warranty bought and paid for already for that Vin/. My 2012 Nissan Murano. But heres the thing. They got the money already for the warranty but was up to them to let the dealership who I bought it from that there was an extended warranty on this vin and was to be transferred to the new owner within 30 days of purchase which they had failed to do so you went on to have camvac do an arbitration and Nissan sent a legal representation and at the end of it all Nissan could care less about their consumers at all and come good and honor the warranty that they already made the money on and fix my vehicle for me. So now Im stuck with a truck that dont run and a loan that I have to pay for 18 thousand and have nowhere to turn. Im a single father thats been raising my 2 girls for the past 7 years alone. I work my butt off to afford to drive and pay for the car and raised my girls and Nissan has all the money in the world and cant do anything or dont even care. So what Im saying is if anyone reads this think twice before you buy any Nissan car or truck. They really dont care about the consumer at all and the transmission on these vehicle are garbage and if you research them you will see all the problems on them cvt transmission. I just dont want anyone else to have to suffer the way I have and for through this. Thank you.

First and last Nissan that we will own. In short, the Nissan consumer affairs division exists to read a bulletin back to you regarding any warranty, claim, or recall regardless of the situation. If you have recurring issues with your vehicle, prepare to be disappointed and spend a lot of money. On a positive note, the local dealership has always maintained a friendly demeanor when explaining the astronomical repair bills.

I recently brought my vehicle in to be serviced due to some noise coming from the rear of the vehicle. After looking at the vehicle I am told that the rear end pinion bearings have gone bad, and that the pinion seal is also leaking and is described as a nonreplaceable part - as such, the rear end assembly needs to be replaced for a cost of close to $4000. Note, I do not have a trailer hitch, and do not tow anything. This seems like a very extreme repair for a truck with mileage in the 80k range - and would seem to be a reflection of the poor quality and craftsmanship when it was built. Ive regularly taken this vehicle to the same dealer service department for previous repairs, oil changes, etc.- there were no previous signs or indications that this would be an issue.

I experienced lie upon lie when I purchased my 2020 Nissan Altima at Thruway Nissan in Newburgh NY. Now, a year later, I’ve noticed my FM reception is on occasions full of static. Initially, upon a service appointment, I was advised all was fixed with a computer update. Not so! The problem continues as my car made a repeat trip to the dealer only to be told that there is no problem with the antenna or connections. They refuse to replace the radio even though it’s under warranty with less than 10k miles! Buyer beware! Buy elsewhere.

In May 2014 I purchased a used 2010 Nissan Frontier pickup truck from Lynnes Nissan west in Stanhope N.J. They talked me into purchasing a bumper to bumper warranty. In May 2015 the airbag light came on, and I took to them for repair, they wanted $125 to diagnose the problem. It was told to me then that there is no such warranty and airbags arent covered. I called corporate headquarters in Tennessee and expressed a safety concern about it and was told by them upon reviewing my case there is nothing they would do for me. I took the vehicle to another Nissan dealer and had to pay $1242 for a new air bag due to a short. I tried to explain to Nissan that this is a safety issue and a defect in the vehicle and should be repaired at no cost to me, but they don t care about their customers safety or any defects after sale is made. This was the first and last Nissan I will ever buy. This company should be held liable for all safety defects without question.

I recently filed a claim for my 2008 Nissan Rogue. On 1/6/14, my driver side door would not open from the outside. On 1/8/14, my passenger door would not open from the outside. On 1/17/14, my driver door now does not open from the inside. I was contacted by the Regional office after my initial complaint and was completely offended by the implication that I was reaching out for financial assistance as if I was not financially capable of paying for the repairs to my doors. My complaint is not for financial assistance but for Nissan to take responsibility for using cheap and unreliable door actuators on the 2008 Nissan Rogue. The parts used are not capable of withstanding cold temperatures and stop working as a result of the weather. That is not my fault nor should it be my responsibility. Nissan needs to own up for this mistake and pay for the repairs on my vehicle. This has been a huge inconvenience to climb over the middle console from the passenger side just to drive my car. I am totally dissatisfied and at this point I would never purchase or recommend another Nissan vehicle as long as I live. This is not a request for financial assistance. Nissan is totally aware of this ongoing issue and needs to own up to it and provide more reliable parts for its cars. I wasted $128 at Lynnes Nissan to confirm that my doors would not open. They told me the repairs would cost $800-$1000 which is ridiculous for a part that only costs $26. I am not a happy customer and demand answers now.

I bought my 2012 Verse from Nissan of Edison in February. I start experiencing the engine light coming on after having the car only two (2) months. I read the manual and checked the gas cap, after a week the light went away. December 2013 the engine light came back on and the light have been on more than off since then. The car have put me down on more than three (3) times in the last month going to work. The Nissan service department is the worst. They over talk you. I was told that I should use BP gas only which I thought was outrageous. I have family members and friends with BMWs, Audios, etc. and they use different gas. Im not certain if they think I am stupid or what. I refuse to pay to have the car check or to pay for a gas filter that now the service department say I need. I will tell everyone I know not to buy any brand of Nissan car and most of all their service department stinks and is horrible.

I am trying to obtain the necessary form to transfer my lease. My original request was placed on July 19. I was told the form would be faxed and/or mailed to me. Several phone calls inquiring about the whereabouts of the document have produced only excuses and no results. My last three vehicles have been Nissan products but I can assure you, based on this experience, it will be my last. May I have the courtesy of a solution to this problem.

I purchased a 2018 Nissan Murano with 14k miles on it in Feb 2019 with full warranty. It was the first time I had bought a used/program car and it will be my last. In mid-July the sunroof started experiencing an issue when closing it. Id press the button to close the sunroof and it worked fine until it got to the front and instead of closing it would kick back open. I took it to the local dealer and they thought it would be a simple fix to change out the motor. Fast forward to now and 3 motors later and still NO RESOLUTION. Im now at DAY 50 of not having my vehicle back or fixed.The dealership tells me they are not getting support needed from Nissan Tech Engineers, have tried 3 different motors and nothing is working. Last Friday I reached out to Nissan Consumer Affairs because the dealership is getting nowhere and they inform me there will be ANOTHER 10-day wait until while they act as liaison between myself and dealership. The communication on both ends has been horrible and its completely unacceptable for them to have my car for almost 2 months with no resolution in sight. The service experience between the dealership and corporate has been a nightmare and I will never buy a Nissan again. The rep at Nissan Consumer Affairs sounds like shes reading off a script and also made it sound like it was my fault for not reaching out sooner. Up to this point Ive always trusted my local dealership and I believed they were working diligently on my issue. It appears Nissan just doesnt want to replace the entire track for the sunroof under warranty... Maybe they are fighting about who is going to pay for it. All I want them to do at this point is to buy this car back so I can move on. Im so done. It shouldnt take 2 months to fix a sunroof.

I have a 2008 Pathfinder. A few weeks ago the check engine light came on and the fuel gauge stopped working. I checked the web and found a recall from Nissan for 2008 pathfinder that had an issue where the check engine light came on and the fuel gauge stopped working. Perfect I thought so I took it to the dealership. They informed me that even though it was the exact same part for the same make, model and year, my VIN was not covered. So they will not cover the cost to fix. I have owned 3 Nissans and was planning on purchasing another next year. Now that I see that Nissan cares more about $400 than it does about this safety of their owners. I will never purchase a Nissan again. I think they are cheap and dishonest.

Great car to look at but dangerous in city driving due to transmission. Nissans transmission would have to be the worst on the market. It does not work well in city where it has to change a lot. Very dangerous at take off, motor revs a lot and you go nowhere (does not change up), seems to just slip.

I had to go through the Philippines Call Center for about 3 weeks - back and forth - over 15 calls. This was only to find out that it had to be handled through the United States. At that point getting in contact with my Nissan representative was extremely difficult. I still have an open issue and will keep posting on social media until this is resolved. Such a poor system. I really believe we are doomed as a society after this experience. It started when the dealership in CT (Crowley Nissan) failed to provide me with a rental car after communicating to me twice that I could receive a rental car.I am a small business owner that works with the disabled and it nearly knocked my business out. I am very dissatisfied (obviously). They have already wasted my time that I wont get back - but I am still trying to get them to compensate for the rental car. I could take this into litigation - which I have made them aware of - but I am trying to mediate and be fair here. If anyone has any email addresses for upper to senior management for Nissan North America - or even beyond - please let me know.

I have videos of my son seating in the seat and the air bag light stays on. I had Nissan look it over twice and they say there is no problem. My son weighs 120 lbs. and Nissan says he is not heavy enough. So Im trying to be proactive to get this fixed but with no answers. I want to know if there are other problems out there that Nissan maybe covering up.

I bought a new vehicle to replace my old one which was destroyed in an accident. Bought a Nissan since the last 4 cars between my wife & myself have been Nissans & they were all pretty good. Bought the car May 31 14 & by November it was completely dead. Long story short, it is presently at the dealership for the 6th time & still not fixed. It has been there for 3 weeks & they dont even return my phone calls to update the status. I had an oil change on 9/24 & they phoned me the next day, & followed it up with 2 e-mails asking about my experience, but they wont fix my car or keep me in the loop! I got on the dealerships chat line this afternoon & Donna promised to have them get back to me & also promised to e-mail me a transcript of our conversation for my records. She did neither! If this company had a spread of decency they would be ashamed!

I purchased my 2017 Nissan Titan with high hopes and excitement but all the hype did not last. The driver seat broke not shortly after I purchased the truck and has been replaced 3 times and is process of getting repaired for the fourth time. It developed an oil leak after around 5,000 miles which was a valve cover and was repaired but now has another oil leak and the truck only has 14,450 miles. When it snow or ices the parking sensors go haywire. The computer had to be reprogrammed for shifting issues. The rear end has popping sound when the brakes are applied and the list of issues continue to grow. I have gotten to the point that I scared to drive the truck let alone have family ride with me in it. I have been in constant contact with the dealership and consumer affairs. I and just extremely disappointed about this $48000 golden covered **. I just hope people think twice and have better luck when it come to this truck.

I bought a 2012 Nissan Versa CVT in November 2011. In the summer of 2013, it started hesitating and squealing when I lightly touched the accelerator to adjust my speed at freeway speeds. The winter of 2013, it started hesitate-surge behavior, like it was searching for the right gear, at freeway speed limits or when accelerating to freeway or city speed limits. Sometimes it was so strong I was afraid I was going to lose control of the vehicle. A couple of months later, I was driving 75 mph (the speed limit) on a flat stretch of TX190 when the vehicle suddenly lost power. I was only able to keep it at 60 mph by pressing the accelerator to the floor. I was only able to resume normal driving speed by taking my foot off the accelerator and then pressing it to the floor again.From what Ive read online, Nissan has had problems with its CVT for years, yet I was unable to get 3 Nissan dealers in 3 different towns to service this problem. One said they couldnt reproduce the problem. The other two wouldnt even give me an appointment. They basically said this is just how this transmission works - live with it. It got worse. I live in Central TX, and my parents live in Phoenix. The morning of March 21, 2014, my dad died. I found out at about noon, went home to make plane reservations and pack, then drove to the nearest airport, about an hour and a half away, mostly interstate.Less than an hour in, I started having trouble, so I stopped to eat lunch and let the CVT cool. Shortly after I started out again, one exit before the airport exit, the car suddenly dropped to 40 mph -- in a 70 mph zone -- and kept losing power. I had barely enough power to get off the freeway and coast into a gas station. I had it towed to a Nissan dealer, rented a car, rescheduled my flight for the next day, and booked a room in a hotel. I was gone for over a week. It took a whole week for the dealer just to get permission to replace the CVT after the mechanic pulled CVT oil pan and found excessive metal shavings in pan and inside transmission, so I had to rent another car to get home and to work the next few days.The invoice only said All Nissan genuine parts carry a 12 month/12,000 mile warranty, so I asked if that was the case for the CVT as well. The response was so outrageous - I asked for it in writing. I was told that, if I had bought an SUV, the CVT would be warrantied for 120,000 miles, but as I owned a Versa, it was only warrantied for 20.5 months or 60,000 miles, whichever came first. I had only had the car for about 1.5 years before the original CVT started to go. It died at 2 years 4 months and 34,167 miles, which means this CVT is warrantied to last less time and mileage than the original. Nissan should be ashamed of itself, and my government representatives should be ashamed to allow such a company to continue to do business in this country.

Five Star Nissan Albany, Georgia - I cancelled my Gap ($700) and Service Agreement ($4300), purchased a Nissan Murano for $37000 and ended up paying $53000. I was hit with all kinds of hidden charges and got a $3000 rebate. I got a check for $2300 after all of this. My finance person told me the money would probably be deducted from my finance, but it never was. I would like to know where the rest of the money is. I could have purchased a 750 BMW for this price. I am very disappointed and I dont think I will do business with Nissan again.

I am a Federal employee being reassigned overseas for a 3-year assignment that involves the security and safety of the USA. I currently have a leased vehicle with Nissan Motor Acceptance Corporation (NMAC), which I cannot take out of the country. NMAC will not allow me to terminate the contract early without paying them a penalty of $13,186.30. Only if I was active duty military would they make the exception. Even after providing a copy of my orders and explaining that I am a USMC veteran that is continuing to serve the USA in a civilian capacity to help protect the lives of our citizens and prevent another 9/11, they still will not make the exception. I am not trying to get out of the contract for financial reasons or circumvent the system in any way; I just cannot take the vehicle with me. I find NMACs business ethics insensitive and unacceptable. So much for Never forget.