Was my Jeep painted at 4:45pm on a Friday? And the BBB is useless - First said, I love my Jeep and want no other car. This complaint is solely on shoddy workmanship and inspection practices. At purchase, I did notice bumpy paint on the door hinges and on one hood hinge, I was not concerned at time; I was excited to get my Jeep. My boyfriend made the comment that I need to get it looked at because he thought these were air bubbles and would eventually begin to flake. Well, one of them finally flaked; I took it to the dealer. I had seen a Jeep just like mine the week before with the same paint flaws. It happened to be the same color as my Jeep so I thought it was a defect in that particular paint color. Well, the dealer said it was rust and they have seen several vehicles in multiple colors with this same issue. They said the factory painted over rust, rust?! The dealer took photos and submitted them to corporate with estimates and was shot down each time. At one time I asked my contact, “Since I brought my Jeep in at just fewer than 50K miles, you think they (corporate) may be stalling for me to hit the 50K?” He said it does make it harder to get things done “after the 36,000” is up, but we will see. Well, I guess since it is my fault that the paint finally flaked after 36,000 miles, the Chrysler Corporation does not feel they are in need of fixing something that should not have left their factory floor in the first place. I even shelled out $3K+ for the lifetime service and power train warranties, still nothing. No wonder people hate buying American goods. Our eyes for detail stink especially if you get an inspector at 4:50pm on a Friday reviewing what is about to be shipped to a sales floor. I will be submitting this complaint to the BBB, and various consumer watchdogs. Thanks for your time in reading this. The above letter is what I e-mailed to Chrysler yesterday and it was probably scoffed at because as I contacted the BBB today, via my phone, I got this automated message that told me that Jeep was one of the dealers that did not participate in the BBB’s Auto Line Program and that I should consult my owner’s manual or press 1 for the directory of the auto service manufactures, **? Companies can choose if they want to receive BBB complaints or not? I thought the BBB was there to help resolve the issues and instead it is directing me back to the corporation that does not want to resolve the product defect in the first place? Attorneys, possible class action suit as I have seen and heard of other Jeeps with this issue?

The trim around the windshield of my Patriot does not lay flat. It looks like it should be tucked into the groove at the tops of the windshield on both sides. It sticks up and causes a whistling sound. I have had the service department look at it and was told that theyre all like that. I have contacted Chrysler Customer Service and also was told that there is nothing they can do because it is not a design flaw because they are all like that. Also the trim along the roof on the passenger side was warped. When they tried to replace it, they discovered that the body under the trim was all jagged so I had to take it to a bodyshop to have that repaired. My salesman admitted that the trim is wrong and offered to glue it down.

I have had my Jeep Wrangler Sport Unlimited 4-door since September 7, 2012. The first heavy rain we had here in San Antonio, Texas left the driver side floor with a small puddle of water. The next screwed up thing that happened was the zipper broke on the rear window on the drivers side. I took in the Jeep to get the leak fixed; it still leaks. I contacted the dealership (Ancira Chrysler Jeep Dodge Ram in San Antonio, Texas) and found out that the service department has to find someone to re-sew the zipper. They have to find someone who will do this within the price Chrysler gave them. I paid a lot of money for this Jeep and the last I want is to have my zipper sewn back on! Thats **! I want my window fixed correctly! And if the whole top has to be replaced, then replace it! Its your screw up and you need to fix your screw up and if its going to cost you, too bad! Dont forget Chrysler - we bailed your ** out of trouble and you owe us! Get your ** together and fix your problems!

After the hitch recall was conducted I have lost capabilities of my vehicle due to the manufacturer (JEEP). I bought a 2006 Jeep Liberty CRD delivered by Jeep with a trailer hitch and wiring. The tow rating of 5000lbs was the only reason the jeep was purchased with the benefit of a diesel engine for better mpg. I was informed by mail a recall was necessary to prevent damage to the fuel tank and fire in case of an accident. When I asked the service manager at Ourisman Jeep in Clarksville, MD, I was told the N46 recall consisted of an inspection of the installed hitch and a possible replacement hitch if the original failed inspection. I was told there should be no other issues. When I got the Jeep back, I was told the hitch was replaced and I was good to go. While waiting on the Jeep, I read the paperwork which stated my vehicle did not come equipped for towing (it did come equipped for towing) and that I could not tow with the hitch that was now installed. I asked about this and was told by the service manager at Ourisman it was just legalese to cover their butt and not to worry, tow as before. I became concerned as I use the Jeep regularly to tow and have not used it since as I am concerned if the tow hitch Ourisman installed fails I will be held liable as Jeep says I cannot tow in the paperwork. I emailed jeep and received the following: Thank you for contacting the Jeep Customer Assistance Center. We regret to learn of your concerns regarding the ability to tow with this new hitch. We regret to inform you that we are unable to diagnose or advise if your vehicle is safe regarding if you can tow with this new trailer hitch that was installed. There are too many variables involved and a detailed inspection of your vehicle is required for proper diagnosis. If you choose to use the new hitch for towing, you are responsible for any damage it may or may not cause.Based on that I wrote back asking why I went from a vehicle that could tow to one that couldnt and why it wasnt mentioned previously. The response was: We reviewed your concerns further in regards to obtain further clarification on if you are able to tow with this new hitch. FCA US LLC and the National Highway Traffic Safety Administration have agreed on this repair action. The repair procedure set out by FCA US LLC meets these requirements that were set out by the National Highway Traffic Safety Administration. The trailer-hitch assemblies installed as part of this campaign are intended only to provide rear structural reinforcement. Hitch-balls were not to be installed and customers are not advised to operate their vehicles with exposed hitch-balls. We apologize this information does not assist you with your concerns; however, we must stand behind our decision to advise you not to tow with this hitch.I am unsure who else to actually contact as the manufacturer and the dealer have now basically stolen from me the only reason I own the vehicle. I also dont understand how they would replace a hitch when I told them I use it for towing and later say it wasnt their call. I did email the BBB, they should respond in 30 days. I contacted NHTSA and received this in response: Thank you for contacting the U.S. Department of Transportations Vehicle Safety Hotline Information Center. For recall inquiries on your specific vehicle, safety seat, or other equipment please contact the manufacturer. We hope that you find this information helpful. However, if you need additional information on our services please feel free to contact us at 1-888-327-4236.I started out just wanting the jeep back to where I can tow. But since Jeep refuses and is saying that it was approved by NHTSA to get lost or at least thats what the last email from Jeep seems to say, I dont want it anymore as I cant use it. Now I think based on the paperwork I likely cant even sell the jeep to anyone planning to tow as even though it was rated to tow it now has paperwork saying not to. And even had Jeep offered to buy it back and give credit toward buying another Jeep/Chrysler/Dodge I wont. I wont buy another Chrysler product after this. This has completely turned me off the Company, even though I have been a lifelong Mopar Enthusiast, having owned a 68 Roadrunner, 87 Ram and a 2002 Quad Cab Dakota that was one of my previous tow vehicles. So now I have to begin a search for another vehicle that meets the need the Liberty was filling so I can have a vehicle to tow with; the ideal being a small 4x4 with a tow capacity of at least 5000lbs. And find a way to sell or trade the Jeep as I cannot justify continuing making payments on a vehicle I cannot use due to the fast one pulled by Jeep.

My 2019 Jeep Cherokee Trailhawk with 19,000 miles on was great right up until the Power Transfer Unit failed which in turn cause the transmission to catastrophically fail. Jeep is refusing to cover the $13,000 repair bill under warranty. As I was coming to a stop at a rural intersection, I got hung up on a small snow drift. After about 30 minutes of getting in and out of the car while trying all the different 4x4 modes and shoveling, everything exploded. By exploded, I mean I was picking up shrapnel off the ground and transmission fluid was pouring out. This happened while the transmission temp gauge was no higher than 180f. When a person is stuck in the snow, it usually requires spinning the tires a bit, trying to go both forward & reverse, etc. I wont say I was babying the Cherokee, because I wasnt, but I was not revving it up to redline or being overly hard on it. Jeep of course is trying to say its all my fault but as of this moment, they have not released any specific details to me on exactly how it was my fault or what the criteria is for it being my fault. I do know that after buying a brand new $40,000 Jeep vehicle, I wont ever buy an FCA product again. Dont believe the all weather capable hype, the photos I have prove that it isnt!

The Jeep Compass has proved to be good. I have not had any issues with the make or model of the car. The crossover style is good for my current lifestyle and needs. The seats fold in to create extra space for moving or transporting large items. It also allows me to have space and to feel safer on the road because of the size. I dislike the radio that it came with initially. However a new one could be installed easily enough with the proper tools. I also dislike the handles on the backseat doors as they are a little hard to open.

Jeep Compass is good on gas. I am glad I picked this type of car. It is reasonably priced for an SUV. It has great stereo and the speakers work well. I like the Bluetooth that came with it. Its nice to be hands free. Moreover, the air conditioning works great. The Compass is great, but I wish it had more leg room and reverse camera. It would be a great safety feature. Also, Id like it if the front window and side front windows had a bit more tint.

My Jeeps window regulators keep breaking. I have installed four now and another just broke. I have replaced each window now at least once. The plastic nylon clips break and the cable winds inside the housing. Chrysler has not recalled the regulators. There is no recourse except to pay another $90 off the Internet and buy another one. I dont know how they can get by with this. There is enough complaints filed. What is your organization doing to help?

I really enjoy driving the 2017 Jeep Patriot. Its very comfortable, gets good gas mileage, and it handles well in snow. I dont know if I could drive anything but a Jeep now.

After a 60,000 mile service, I drove from New England to Florida, 1560 miles. Gas mileage dropped from the usual 20-21 mpg to 16 mpg. I had the local dealer diagnose the cause. No problem they say. Updated the computer, otherwise all is gut. Now getting 13 mpg around town, 15 at steady speed (65) over 150 mi trips. Checked the computer read against manual mileage calculation. They agree. No smoke, steady, smooth idle, good engine response as usual. What the heck happened?

My 2006 Jeep Commander is nice and big with 3rd row seat. Great for my big family. Has enough room for everyone to have drinks. I like that my daughter can charge her phone in the 3rd row seat. Leg space for everyone is also good. Overall a very good buy and I am very pleased with it. It has everything I was looking for. If I ever have to buy another car I will be sure to get another Jeep Commander.

I bought a Jeep Commander three years ago at this dealership. While it had a current inspection, the tires needed to be replaced immediately. The airbag light has been on since I bought the car. The heating system (and cooling) does not shut off. I was told when I bought it that the heating system was fine.There are no lights on the dash for the heating/cooling system. Now the transmission is acting up. The tack will go very high as it gets stuck in low gear. When I stop the car, turn it off and back on, it somehow must reset itself. My window controls on the driver side door no longer work in the front of the car. The seats are all badly stained. I have had this to a dealer in Warren, PA for repairs, but they have been unable to find the problems. Now, of course, my extended warranty is up and I do not have the funds to purchase another one. This car is a money pit. I love how it drives, but now Im stuck with an unreliable vehicle that I still owe $14,000 on.

As another review said, no matter which way you turn its a dead end. My Jeep had (transmission) issues due to design flaw since day 1 and they snowball you and snowball you as you rack up mileage and it gets out of warranty. Still with quality issues slipping gears - they DO NOT stand behind their products and mechanic said outright that they are designed terribly. Still awaiting responses from Jeep / Chrysler credit. Again just falls on dead ears. BUYER BEWARE!!!

I purchased a 2006 Jeep Liberty for my daughter going to college in May 2007. Within a week of ownership the drivers side window just dropped. We brought the jeep back for repair and were told that the regulators were faulty. To make a long story short three subsequent windows have had the same problem multiple times. This has been an ongoing and constant problem. Since our daughter was at college far away we had to make the decision to have 3 of the windows permanently shut because even when Jeep did fix the windows they just broke again shortly after. We have kept the Jeep in mint condition however now the 4th window has fallen...Chrysler/Jeep support basically told me that this is not a safety issue so there is no recall. They told me I SHOULD HAVE PURCHASED EXTENDED WARRANTY. OK FOR A PROBLEM THEY CREATED. Never will I buy a Jeep or Chrysler car again. As a matter of fact I will no longer buy an American made car again.

JEEP PATRIOT 2008 many suspension problem control arm tie rod, turn signal blinking fast and return to normal. It does this in wet or very damp periods, just received a notes for from FCA front and rear crossmember for certain 2008 -2012 Dodge Caliber Jeep Compass and Patriot for severely corroded P.S Be very vigilant with having your windshield change. Make sure that they dont damage the paint like they did to me and I have a rust problem.

Great car, love the interior design. Sound system is awesome. Had some trouble with rear something on car, better now. Jeep fixed it for almost nothing. Service has been excellent. Anytime I have a problem they take care of it and I always get really fast service.

I bought my 2017 Jeep Renegade Limited in January 2018. Less than 2 years old.. My problem started around 16k miles. (Im now at about 23k). Friday I go in for my 3rd consumption test. Im burning oil. Getting to the dangerous part of the dipstick after 1000 miles, I didnt buy a new car so I have to babysit the oil level in it.. Its not the 1970s! Why should I burn 1 quart of oil per 1000 miles? Other newer cars can go 10k miles between oil changes, I feel duped and cheated. I also think theres something wrong with the low oil sensor, it only comes on when I take extreme turns and doesnt stay on. Im busy with my eyes on the road taking the turn, not watching my dash.. I had to have a passenger point it out to me!

I purchased a 2008 Jeep Compass from Massey on Friday, October 26, 2012. On the way to work the following day, something happened inside the transmission that caused major damage. After the sun was up, I looked at what I could and called Eric, my salesman. He told me to bring it back to be checked over. I drove the vehicle back into the dealership and dropped it off on Saturday, October 27 (less than 24 hours after purchase). After numerous phone calls, I was informed that they would not warrant the vehicle, stating I was doing burnouts or something and ruined the transmission (Matt). Trying to use the chain of command at the dealership, I was informed by the owner Faith Massey that they indeed would not stand behind their warranty and to get that vehicle off the lot.

I have a 2006 Jeep Liberty and about a year and a half ago my window came crashing down suddenly. After taking it to the dealer I found out that the motor was broken and the window regulator was cracked which I was told holds the window in place. Just last month the same window I had replaced came crashing down again. I had the regulator replaced again. Now today the other rear window has come crashing down. I have filed a complaint on the safety of the windows and I believe a recall should be made. These parts are $300 each and every time they need to be replaced. I believe everyone who is having the same issue should be making a claim.

Took my jeep into get fixed. I got it back with a 10 inch crack in it. The service guy told me it was a stress crack. He took pictures of it, my mileage and vin number. It took 4 days for approval after I made a ton of calls to the Chrysler company. The service guy told me that this happened to another jeep last week. Obviously there is a defect with the windshield.

I own a 2006 Jeep Liberty that I purchased new. I had several problems with the window regulators breaking and the windows falling down or failing to roll back up. The first few times these were replaced under warranty. After my warranty expired, my back two windows broke and fell down. I called to find out what this would cost and was told about $400 per window. I did not have nearly $900 to shell out to have this fixed when there is an obvious problem with these windows in this model year. Last year, I found out Jeep decided to extend the warranty on these windows for model years 2006-2007 for 7 years. I called my dealer to find out about this warranty and was asked for my Vin number, they ran the number and told me my car did not qualify as it was past the cut off month - mine built in March 06 and they said it was for anything after May 06 and later. The letter says nothing about this! They said I could have them fixed and pay for it and then try to get my money back from Chrysler Jeep. I am a single mother and dont have that kind of money to get these fixed for a problem that Jeep is very aware of! This is very unsafe as your car can easily be broken into if the window starts to fall. All someone has to do is push down, reach in and open the car. I currently have wedges stuck in between the glass and door to try and keep these up. It is ridiculous. I cant use my windows and I will never be able to sell this car or trade it in with this problem not fixed. The cost is too expensive that no one else will want to pay to have it done. I am stuck with this car that was poorly designed that Jeep is very aware of and now will do nothing about it.

I purchase this 2009 Jeep a year and half ago. I have had nothing but problems with it. I had to replace the brakes when the dealer claims they were just replaced and cant forget the rotors, struts in the front, alternator. I went to Virginia on vacation and 50 miles outside of Richmond, I had no power in the Jeep. The Jeep was still running but when you push on the gas, nothing happens. We stood on the side of the road for an hour to let the Jeep cool down and the Jeep started up with no problem. I was going to the Cape and the Jeep stalled again. No lights came on. When we turn on the A/C, the Jeep stopped moving and we had no power at all. I took the Jeep back to Harr Ford and they claim that they couldnt find anything wrong and there wasnt anything wrong with the Jeep. I ask them,then, Why does this Jeep keep losing power? No one had an answer.To Be Continued... going to another garage.

Bought a Jeep patriot in 2012. All of the plastic on interior was just hanging due to plastic clips breaking. Took to dealership because of skipping and poor acceleration from stop in automatic. It whined and smelled like something burning while going uphills and even in lower gears struggled. Occasionally, when I would start car, it would sound like it was going to throw motor through the hood. Their tech told me that they just have crappy transmission and it would get worse with time and mileage but said they couldnt do anything about it because technically theres nothing wrong with it. Traded Jeep in and couldnt be happier! Will never own another Jeep or Chrysler product again.

Bought a 2021 Jeep Wrangler Rubicon in July of 2021 for $63,000. Within a few months rust started to form on top of the rear bumper around the mounting bolts and streaming a rust stain around the rear steel bumper. The dealer declined repairs so I contacted Jeep customer service and opened a case and claim. They also denied the claim stating the rust was from outside influence whatever that means. I am furious that they would let a simple repair like this leave a customer furious and hating the car because of this. There are several others online with similar issues and a class action suit has been launched. My theory is it shouldnt have to come to this when paying a TON of $ for this car. I am still willing to speak to Jeep about coming to an amicable outcome.

I found out today I bought a 2010 Jeep liberty in 2013 had 19000 miles on it. Never was told it had a recall for leaking water pump. Well I have had it for 7 years. I have 35500 miles on it. Now the water pump is shot again. 2 water pumps in less than 8 years. Seems Jeep has a problem that needs to be addressed. I have no problem fixing what goes wrong but I do have a problem with the same thing having to be fixed in a short period of time. And under 50000 miles pretty pathetic. I would never buy another Jeep of any kind. It should still be under some kind of manufacture warranty under 50000 miles. And if there is a problem in this part then Jeep should be responsible in replacing it. Faulty and cheap.

The transmission on my 2015 has been recalled. It takes attention to shifting and does not have a positive feel for which gear it goes into. I have driven a new Jeep every 2 yrs. and have been happy in the past. I hate the new electronic controlled 9 gear shift mechanism. Before Fiat got involved the Jeeps were great.

I love my 2018 Jeep Compass but I am having issues with the back up camera. I have had the camera replaced once. This didnt resolve the issue so the radio was replaced. It started having a black screen again. Finally the dealership was able to see this issue and they are ordering yet another radio Another issue I am having is the drivers side seat panel keeps popping out. No Im not morbidly obese. This has been fixed 4 times. I just picked my truck up the Friday after Thanksgiving and it is now back broken. Was told by the dealership these issues are known issues and that I am going to keep having them.

The back driver side window fell down and wouldnt roll back up. Dealership charged $240 for labor and repairs. Yesterday, the same thing happened to the back passenger window which cost another $240. When will they issue a recall on 2006 Libertys?

I have a 2015 Jeep SRT bought in the dealer Flagship in Bayamon, Puerto Rico in April 2015. The Brembo calipers clear coat started to peel off around 9,500 miles and one year from purchase. I went to the dealer and after waiting several weeks for a response with no success, I had to contact them and they informed me this is an aesthetic issue that warranty would not cover! I tried to appeal that response but have never been able to get above the dealer level. I have tried every means possible, avoiding to go to the Puerto Rico Consumer Affairs Department, but the experience with Jeep-Chryslers customer service has been the worst I have had in my life.Upon research in the web I found that this is a very common problem to SRT owners and the feeling is the same; Jeep-Chrysler does not want to be responsible about this manufacturing issue and they avoid covering it under warranty. This is an SUV which base price is $65,000 and here in Puerto Rico, taxes included, is almost $80,000! It is incredible that a vehicle of such a high price has such a poor quality material and manufacturing in a part that is one of its main visual attributes. Anyone knows that this part is exposed to high temperatures and Jeep-Chrysler engineers should know better. I wish there is something that Consumer Affairs can do to help us Jeep SRT owners with this issue. I will be exploring the possibility of a class action against Jeep-Chrysler, among other causes of action for this abusive and elusive warranty scam.

2015 Jeep Patriot Sport 11,600 Miles - I purchased a Jeep Patriot brand new in 7/2015. Today I take it for a oil change and the transmission is leaking where it connects to the engine. I was told the tranny has to be replaced but they cannot tell me when it will be fixed. Chrysler and the dealership refuse to provide a loaner. All their customer service people say is I understand your frustration and then say I just have to wait. I was supposed to go on a family prepaid, non-refundable vacation tomorrow. GREAT customer service Jeep. Im sure glad I bought such a reliable, brand new vehicle that you back so well!! What a joke!!!

Purchased a 2008 Jeep Patriot. Ive had it for about, oh 3 years now. After reading everyones stories, I am not sure if I want to eve go with a new vehicle, lol, only because since I have had my jeep. I have put 4 tie rod ends on this puppy as well as 4 ball joint in the last three yeas. And just yesterday, I went to pump my back tire up and I have another busted tire sensor making it the 3rd one have to replace. And now my brake drums needs replaced and check engine light has now came on. So thinking KIA is a great car, found out that will be the last car I will buy, and Ford no way Pontiacs ignition problem and Jeep Cherokee. I mean wow, at this point I think a horse would be more liable than Americas crappy cars and customer service is something else.

My 2004 Jeep Liberty keeps stalling. While driving, the jeep stalled and would not become idle. This was right in the middle of a busy intersection, with our kids in the jeep. We were told by a Jeep dealership that the engine computer has shorted out, and needs to be replaced. The cost is $1,100.00. They do not offer a new computer, only a rebuilt one that is available through the dealer.

Great vehicle, has had very few maintenance issues. I have owned three Jeeps and have had terrific experiences with each. The cars have been reliable, durable and gotten me through plenty of varied weather and terrain with no issues. I would definitely recommend Jeeps to anyone looking for a reasonably priced trustworthy SUV.

I love my little Jeep Liberty. I live in an area where there is a lot of snow in winter and the hills are very steep. It is such a trooper, making it up and down those roads!

I purchase my vehicle with 33k on it 3 weeks ago. It is in for service for the 3rd time (I havent even made a payment yet). 4 times now the transmission drags when leaving a stop and then clunks into gear. Before the 2nd service visit, I was driving down the highway and a loud alarm went off (not a ding or a chime) and there was something red on the display but it was gone before I could read it. My heart was jumping out of my chest as I was in rush hour interstate traffic and I thought it was going to stop. No codes the 1st and 2nd time so nothing was done. This time there was a body something code and waiting to hear on that today. At close to 36K I am concerned that I am entering the time when I start to have to pay for these services. I feel like I am being pacified at this point with no resolution to the issue. I mentioned all of the similar concerns reported on the internet and was told you cant always believe everything you read. My response was I am not lying about what is happening and I find it pretty interesting that others would report the same exact issues if they werent having them. I have filed a case with a LEMON LAW lawyer and just opened a case with JEEP/CHRYSLER directly. I love how it drives and looks but not sure how to rank the value. At this point it is going to cost me tons to repair down the road.

My hitch was inspected by a jeep dealer in peebles, ohio... it was very rusty. Later in day, I tried to hitch a small boat to the hitch, and it folded to the ground. When I told the inspecting dealer, he said the only criteria was measured how far from gas tank, hitch protects it, no strength. Called Jeep, no help.

Wrote a yr ago and its worst. Transmission from 1st to 2nd gear skips and when it catches gear, rear end wants to fall off truck. Still having steering problem. It vibrates for 61 mph to 68 mph. So bad. The dealer and Chrysler have locked me out for any further attempts to have issue resolved. They will do that for you cant pursue lemon LAW. Navigation is always resetting on its own while driving. And at acceleration it wont move. It has about a 4 sec delay on take off. Almost got killed by trucks on highway when I try to shift lanes on take off. Please people do not buy Chrysler. I am saving you money and stress. Worst SUV I have ever experienced. Rather take the bus.

This vehicle we have had been great for us for the last 5 yrs. The only issue is the motor. We had the lifters and rockers replaced under warranty just under the 100 000 miles but they went bad again and we dont have the money to repair it again. The only problem with the 2014 Jeep is the motors have issues that we believe Jeep knows about but have not said anything. I have heard the 3.6 is not a good motor.

At 41,000 my service light came on. Took to the dealership and was charged $803 to replace the $71 thermostat. Talked to customer service and they told me to submit my receipt and they would file a claim. We know of 2 other people who own the same vehicle and both had to have their thermostats replaced at similar mileage, so INDEFINITELY A KNOWN PROBLEM. After a 45 day wait they call and tell me that my claim is denied because I am out of warranty. Obviously I told them that from the get go, so why have me file a claim? Also, back door handle fell off. What a piece of junk! We bought this vehicle new. Weve always bought Hondas and other than oil changes, brakes and new tires weve never spent a penny on repairs. Live and learn. STAY AWAY FROM JEEP.

I have had my 2013 Jeep Patriot for almost 5 years now. I like this car because it gets good gas mileage, it has a satellite radio, heated seats, heated mirrors and radio controls on the steering wheel. Also it has a sunroof that I enjoy a lot. I like almost everything about my Jeep Patriot. The only thing I dislike a little is that it is a bit hard to tell how close you are getting to objects. But other than that, it has been a very reliable vehicle and all I have had to do is have it serviced.

I purchased my jeep in February of 2015 from Mancaris Chrysler in Oak Lawn, IL. My experience with the purchase was horrific, as they sold me a 2 wheel drive for the price of an 4X4. Tried to tell me I had an 4X4, but my insurance company stated that according to the VIN it was a 2x4. They argued with me back and forth before they finally said the insurance company was right. You would think they would give me a 4x4, no, they did not without me having to put an additional 2 thousand dollars down on it. Okay, I did that. Got my 4x4 and moved on. Then I get the recall notice for R01. Took it in of course and afterwards, the Jeep did not drive the same. A lot of jerking/coughing going on. When I stop at a light, and when the light turns green, I go forward, the Jeep stalls before it would go. Same thing occurs when I make a turn. It could cause someone to run into me from the back because the Jeep stalls. Okay, took it back in, but then I got the recall for a R05. So while getting the second recall done, they were going to look at the issues I explained as well. When I left they said they looked at it and all was fine. Well everything was not fine, it continued to do the same thing. Took it back. They tells me that my 9.V engine is causing the Jeep to do that, and that is the way it is and nothing is wrong with it. On the way home, my entire dashboard goes dark and the ceiling light keeps popping on and off. The next day the check engine lights comes on. Took it back in, but to a different Jeep service department. They had it all day, only to tell me nothing was wrong. That was two days ago. Today while driving to the train station, my check engine light comes on again. WTF!!! Jeep is a piece of JUNK. Please DO NOT PURCHASE A JEEP!!!

In 2008, I purchased a New Jeep Patriot. In 2011 with only 28,915 miles on the vehicle, I had to replace both ball joints, and since the ball joint on this vehicle can only be replaced with the attached control arm, they also had to be replaced. I also had to replace two front tires because from rubbing on the defective parts, the tires were worn down to the steel belts. There is no way that this should have occurred with the low mileage on the vehicle. Jeep tells me that they have no recall on this model.

I travel a lot and had my oil changed out of state. Come to find out the dealership didn’t seal my oil filter properly and has been dripping oil. I contact the dealership in Albany Ny to only find out they want me to drive 3 hours to have my oil changed there again. First off why would I go back when they did it wrong the first time. Secondly it’s a 3-hour drive with dripping oil. So I contact Jeep directly only to find out there is absolutely nothing they can do for me. Seriously, I have had owned other cars and dealerships have always been great offering any help in anyway. All I’m looking for is 1 free oil change so I don’t have to pay $150 in a month for 2 oil changes. I’m really starting to rethink buying a Jeep. Especially knowing how they cant help me at all. They couldn’t even get a hold of the dealership to even speak to them. That right there should tell you how great they are. If I could have given it a zero or even lower I would have.

Well, it started when I bought my 2007 Jeep Compass in 2006. Over the years, I have spent over $7k on ball joints (3 times), wheel hubs (2 times), struts, shocks and now transmission is going after 127,000. I have taken care of this vehicle (oil changes every 3k miles) and now its going to cost me $3100 to replace an entire tranny. Jeep cannot help nor respond with any answers. There should be a serious recall on all 2007 Jeep Compass.

I own a 2006 Jeep Commander, that I bought new. I have all of my receipts for everything, my truck has been well maintained, except for the fact that it has leaked since the beginning. I have had it serviced 7 times for the leak, and yet, I have a huge puddle in my passenger area, yet again. I dont know if there is mold in it, but they assure me that there isnt. I cant be sure. The car has also stalled for no reason several times. They cant explain that either. I dont know what to do with this truck. I have spent a small fortune getting it fixed over and over again, for the same problems.

I bought my 2011 Jeep Liberty from CarMax in White Marsh MD. The night I took the vehicle above 50 mph the roof had a very noisy air leak. I have had the gasket replaced within the first 30 days and there was no noise until two weeks later when it came back even louder. I complained to CarMax who then told me it was a manufacturers design flaw and everyone (except me and my salesman) are aware of the sky roofs problematic history. I was told by CarMax to take it to a Jeep dealership to have them fix it because they could do no more for me. Really? I have read horror stories online since and some are paying $5,000 to repair/replace the sky roof and it still leaks. Please let me know what options are available to me. Thank you.

THE ACCURATE PART - Purchased in November 2015 2005 Jeep Liberty Renegade. 1/22/16 in the evening, my 16 year old son had JUST gotten off the highway and was coming into town (at 25 mph thankfully), felt a jerk and heard a noise. Pulled over immediately. Bottom line, the control arms were rusted the whole way through... recall issue. I called them and they said they would pay for tow. I have tried relentlessly (sometimes nicely and sometimes not so nicely) to get them to pay for the 2 day rental that I had to pay for while the truck was in the shop. They said they wouldnt because it was outside their parameters. THE FAIR PART - Buyer beware, check recalls etc BEFORE purchasing. LESSON LEARNED (for both me, my friends and my 16 year old son and anyone that will listen to me) - NEVER buy Jeep Chrysler. They may or may not (typically not from what I am reading) provide you with acceptable customer service. The inconvenience is typical, thats life. But for me to have to pay out of pocket for their subpar equipment... not acceptable. The local dealership was friendly and as helpful as they could be considering all they really needed to do was fix the recall item (I did have them repair another separate issue at my cost). They were quick to get it repaired. I dealt with Aaron and thought he was professional and friendly.

We were stopped at a red light when my 1999 Jeep took off by itself. Even with both feet trying to hold the breaks we still ended up going thru the intersection. Very scary. Then about 20 minutes later on interstate the Jeep slowed itself down to 30 mph when we were originally traveling at 75 mph.

I am 65 years old, and purchased a 2007 Jeep Liberty on June 12, 2014. I had no idea of the fuel tank installed behind the rear axle. Prior to purchase, I had done a CarFax report that revealed no recalls. Shortly thereafter I received a notice of recall on the trailer hitch and waited 9 months for the replacement hitch to be available and had it replaced at the Chrysler dealership. No one ever told me about the gas tank mounting behind the rear axle and that 75 people had been burnt to death in rear collisions. Now I am stuck with a vehicle I still owe $8000 on and no one wants to buy. It is sad that our National Highway Traffic Safety Administration and Chrysler dont care about our safety and that a band aid of a trailer hitch could protect lives from a fuel tank explosion in a rear end collision over 40 mph.

Ive always owned cars and I love SUVs. This Jeep Liberty has good gas mileage but had horrible suspension. Engine had to be replaced ball joints twice and locks keep malfunctioning. It does go good in the winter and four wheel drive is tricky but when you get it it works good. Price and the body style was also nice. It is roomy, convenient and I like the color, too. But a CD player, better engines and a better suspension would be nice. And fix the four wheel drive as well.

In 2012 my air condition went out on my 2007 Jeep Liberty. I paid $1,100 for the dealership to replace it. In 2013, one month after my warranty on the compressor, it went out again. I took it back to the dealership who replaced the dryer, but the mechanic said I needed another compressor. They said this time it would cost another $1300. The compressor lasted the rest of the summer, but this year it has stopped functioning again. I cannot afford to replace the compressor each year! I am now driving my Jeep Liberty without air conditioning. I feel the company and dealership has taking advantage of me because I am a woman and my lack of mechanical knowledge.

I have a 2008 Jeep Commander, most recently while at the stop light the engine shut off.... This is a scary situation to be in especially when young children are in the vehicle. I have experience many, if not all of the problems other consumers have complained about; however, by far this is the worst. How Do I fixed it? Since the service people have no clue?

Windshield broke on our 2013 Jeep JK from the cold. Went to the dealer and they told me Jeep will not cover because we have 15000 miles on the vehicle. Is there a problem on these windshields? I read a lot of people having this happen. Not happy!

I recently purchased a used 2007 Jeep Commander with a 5.7L HEMI engine. Before I bought the Jeep, I took it to a Jeep dealership and paid $150 to have a full inspection done. They passed the Jeep so I bought it two weeks ago. In the last two weeks, the Jeep has stalled three times whilst in motion! Last night, it stalled going 75mph on the freeway with kids in the car! This is just not safe! I called the NHTSA and they opened a case for me, but thats all they did for me. I called Jeep Customer Care, and they just told me I need to take it to a dealer and pay to have them diagnose it. I said, I just paid $150 for that. But no, they want me to pay a new fee for a new test. If you look online, this is obviously a very dangerous and very common problem with Jeep Commanders. (I wish I knew before I bought it.) How can Jeep get away with not recalling all of them? How can only certain years be eligible for recall? This is very unsafe. What will it take before Jeep takes action? A death? Im at a loss. I dont know what to do.

When I purchased my commander I started having problems with it the next day and it was one thing after another. When I was driving down the highway all the lights on the dashboard were flashing on and off and stalling. Took it to dealer. They replaced the wiring harness, didnt fix it. Took it there again for the same problem. This time I had 10 top Jeep techs take the whole inside of my Jeep out to expose the wires. They went wire by wire and there is a control module in the drivers side door and once they replaced that it never happened again. Now I have only had this Jeep for 2 years and I have had the transmission replaced, wiring harness, front control module, power steering pump, ignition switch, front differential, and I cant keep brakes or rotors on it to save the life of me. The problem with all of the Jeeps is everything is computerized and the computers they put in them are CRAP. I will never ever buy another Jeep again.

My 2006 Jeep Liberty (standard) has had all four windows changed. It needed a new steering column because of a part built into the column to recognize the key (wouldnt start). Also, it needed a new transfer case, and the back window leaks into the vehicle. The shifting lever kept coming out when operating the vehicle. The jack for changing tires doesnt lift the car up high enough to change the tire.Jeep dealer said that there was nothing wrong with the windows until they finally recalled them. I had to duct tape them up so they wouldnt fall into the frame. There was no point in locking the vehicle when all we had to do was push the window down! My windows are beginning to sound just like they did when I had to have them all replaced the last time because the glass would fall into the door frame.I had to get a steering column from eBay because we were told by the dealer that they were on triple back order throughout the whole United States! I also had to replace the transfer case when it blew apart in my driveway trying to move it after a heavy snow to get the driveway plowed. I havent even tried to fix the leak in the back window yet. I had to get stack wood under the jack until it could lift the car up enough to change the tire. Whats next? A five years old without off road driving and it is falling apart. Not cool.

I currently own two Jeep vehicles. One I purchased new is a 2013 Grand Cherokee. It has been the most dependable, reliable, stylish vehicle that I’ve owned. Jeep has stood behind any issues I’ve had, which have been few. My second Jeep is a 2018 Wrangler Sport that I purchased used with 8,000 miles and under warranty. It’s also a great vehicle, easy to tow behind my motorhome, and fun to drive on adventures. I’ve had no issues at all with it.

2003 Jeep Liberty Freedom Edition (original owner). I have replaced the motor on my left rear window on three separate occasions. The first time was covered under warranty, but it was out of pocket the second and third time. Its expensive and apparently a consistent problem with other Jeep Liberty owners. According to the dealership in Davis, this part has not been recalled.With the first use of my car for the day, a metal grinding sound occurs when I brake (lasts for about 3-4 brake uses and then goes away). Its very loud and embarrassing, though I was assured that my life is not in danger. I was told that this is due to debris from the elements (air, dirt, etc.). I am the original owner of this Jeep Liberty and this has never happened in 8 years, until now.From a standstill and then pressing the gas pedal to drive my automatic Jeep, my car jerks (I can feel it and hear it) as if I were driving a stick shift car in the wrong gear. Dealer does not know why.My car has turned off three times when I stop at a red light (stop light, etc.) and I have to restart the Jeep. Sometime it turns on. Other times, I wait and then try again and it turned on. I just took it to the dealer where I was charged a hefty diagnostic fee. However, they could not tell me what the problem was. I am paying a fee, yet they cant determine the problem for my car turning off while I am in moving traffic.Does anyone know if it is legal to charge a diagnostic fee when the dealership cant determine the problem? I would accept the fee if they were addressing the problem; however, they are not.

I am writing because I purchased a pre owned certified car and 2 days later a/c had terrible musty chemical smell every time it was turned on. Brought back to dealership 48 hours after purchased, they lied and never told us they had policy where they take car back if within 5 days, instead they jerked our around for over a month and the car was in service 3 times and yet no service, invoices documented. Contacted GM since day of purchase and still no word from him. I have also left numerous messages for serv. mgr. Mike who stated We want you happy. Call me anytime and once again, no callback. NOW, FILED COMPLAINTS WITH JEEP CORP., DCH CORP. because this could be detrimental to my health and wifes or any other passenger.

2007 Jeep Patriot - The engine will not go over 2,000 rpm. Ive tried everything. This vehicle sucks!

I had rented a Jeep compass 12/09/16 and that day I had a roll over accident. I drive professionally and that day I drove at a safe speed for the road conditions. Speed at about fifteen to twenty mph before applying the brake. It had snowed and there was ice conditions. I attempted to stop at a stop sign on a paved road base when the car began to shut down (clicking noises) but the car seemed to pick up momentum. As the car ran through the stop area. The road changed from paved base to a dirt road base. I continued to apply the brake. As the car came upon the dirt road I was hoping the dirt road would provide grab but the momentum continued. The car slid from about twenty feet when applying the brake before the stop sign plus across about a twenty-foot dirt road base slipping for a total of about forty feet. As I viewed the ditch (luckily no water in it) I was headed for, with a ten foot drop, I thought I did all that I could and prepared for the hurt that I and the car will have. And now, two days later, I use the term terminator. I felt the car had its on will. Applying the brake did nothing. I hope this vehicle is recalled because I could of easily not have been viable now.

I have a 2007 pre-owned certified Jeep Liberty under 80,000 miles. My car wouldnt start so I had it towed to the dealership. I was informed that there was a rod in the steering column that attached to the ignition that shirred off. The part is backordered on 398 vehicles and there are none being made. How is this acceptable? Chrysler needs to support their vehicles! I am without a car. My car is my office on wheels. My car is now sitting at a dealership and I am paying about $80 a day for a rental! This for a 2007 car! Chrysler needs to do something about this!

How about a class action suit against Jeep for the POS CVT transmission that overheats and leaves us all stranded on the side of the road or on the shoulder of a highway where people are traveling 70-75 mph?

2004 Grand Jeep Limited Edition, left signal is iffy. Suddenly it with no problem, found my left brake light blown. Replaced it. Signal worked for an hour. Days later working. Found my right brake light out. It was not blown. Whats going on with this?

I have had to replace three of the four window regulators and the fourth also needs replacing at my own cost.

At 68 miles, the check engine light came on. I returned to the dealer and was told the oxy sensor was bad, but it was okay to drive. At 300 miles, that did not work, and I ordered a computer and was told the car was okay to drive. At 1000 miles that also did not correct problem, so I left the car at the dealer. Two weeks, the car is still not fixed and Chrysler is not sure what will fix it. Customer Service keeps putting off the option to buy the car back. It is now 24 hours since I was last contacted by Jeep. They keep coming up with one more thing to put off resolving the problem. We bought a new Jeep Compass with 2 miles on it and have not had car for two of the 4 weeks we owned it. Even the dealer agrees that the car should be bought back.

Its a 2007 Jeep Compass with 42,000 miles. This has been the worst car ever! This will make the second time the clutch is failing, both times within less than 12k miles and a little over a year. First time it happened I knew it could have not been my driving ( I never had issues with clutches before and I bought it brand new). The dealer replaced the t/o bearing and clutch plate. The dealer was in shock because they had no clue what caused the clutch and bearing to shatter.Now I am at a second time, out of 3/36 warranty and I am ** because the dealer did not know what the root cause of my problem was. The sad part is that this is not the only problem with the car. It has had multiple issues that the dealer can never catch it doing. I mean it is awesome when it decides not to start. No battery click, no starter engaging, no cranking, nothing. Then 10 mins later, oh it starts fine.

I liked this car (Jeep Liberty 2012) more the first year than I do now. I bought it in 2013 for 17,000. I have it serviced every year and this year it cost me over 700 because the brakes were worn. I dont like the steering. But I have arthritis, so that may be the reason why its hard for me. I plan on trading it in this spring.

I just bought a 2006 Jeep Commander, love it except for during the recent rain water leaked through my Sunroof and flooded my car with about 1 inch of water on the passenger side. After doing research online I guess this is a normal occurrence with the Jeep sunroof. I think this is ridiculous that due to a design flaw I now have to find someone to clear the blue tube within the sunroof and pay someone to get the water out of my car that Im sure has now damaged the carpet and foam underneath. Ive called Cerritos Jeep, I did not purchase car there, however it is a dealer and no help. How is this my fault??

This is about the 2006 Jeep Liberty recall of heater/AC blower motor. The recall was performed and the motor was replaced. After replacement, the # 1 and # 2 speed fans/blowers were no longer operable. I contacted the dealer who replaced blower motor. I was told this often happens after blower motor is replaced as resistor blows. It is not covered under warranty or recall, even though the direct cause was due to recall replacement of blower motor. The estimated cost will be $150-$200 to repair.

Overall a great car, especially for New England weather. Great handling and control in snow! Very comfortable interior with plenty of space. Holds more than expected when I moved, which was a great surprise. Only issue is once they hit about 9 years old, the repair bills start and come often and at an up there price tag. If you dont have a trusted mechanic, youll want to find one once that 9 year mark hits.

I bought 2009 Jeep Liberty. 2 years the heat just blows cold air. Because I didnt buy extended warranty I’m screwed. I have a blood disease, antiphospholipid antibody Syndrome. I can’t go out all winter because frozen temps both in and out. No heat, no defrosting, freezing windows inside. Estimate could be as much as 5000. I do not have the money. I am on ss and disability. I was told that they would have to remove the entire dash. You would think they know their heaters failed, they should creating an opening, bad design. Really angry but still no heat. Help!

I wanted to write and ask if anyone else has had a problem with their Jeep Liberty suddenly catching fire. I had this happen to me for no apparent reason. No warning lights, no strange sounds, nothing. I was driving along and LUCKILY a driver behind me honked his horn and flashed his lights to get my attention. I came to a stop at a stoplight and thats when smoke and flames started to come out of the vents and fill the interior of the Jeep. I pulled off the road into a convenience store parking lot, jumped out and ran inside. The fire department arrived in less than 5 minutes but my Jeep was a complete loss. I have attached the pictures to show the aftermath. THANK GOD that I escaped but sadly I was left with a pile of ash that my insurance company would only pay a depreciated value for the remains...

My Grand Cherokee is one of the best vehicles Ive had. The seats could be a lot better far as comfort and the replacement parts are expensive. But I like the design of the whole car in general. My Jeep has been great. Just keep up the maintenance on your vehicle.

I took my 04 jeep in for oil leaks from front and rear oil seals. They removed the transmission. Now, the transmission shifts wrong and hard. Also, transmission has a hard time engaging and disengaging. Also, my windows and door locks don’t work again. I put the Jeep up on a rack and found the transmission vent tube hanging torn ground wires that were not disconnected when transmission was removed along with missing tarns oil pan bolts. All this so-called work was done by the Jeep dealer in Hilo, Hawaii.

I have a 2006 Liberty Limited which I factory ordered fully loaded and have had continual problems with the power windows. In the first 2 months my drivers door window would not go up straight. I went to the dealership and had it repaired. Within a month it happened again. I had it repaired again. The entire mechanism was replaced and again it did the same thing. In the first 13 months I only put on 4700 kms so as you can see I never drove it much.At this time we moved from Ontario to Alberta and a wonderful dealership in Alberta repaired it but I found out at this time that Chrysler came up with some new mechanism system to run the window. The old systems never quit or had these problems but Chrysler had to reinvent the wheel. Over time I have had to get the driver side window repaired 5 times. Then all of a sudden one day the passenger side window just fell down. Had to have it repaired. Then I received a letter from Chrysler that they were extending the warranty on all window repairs to 7 years. Should tell you that there is a real problem if they have to extend the warranty. I also paid for extended warranty and that was a waste of money.Then all of a sudden one New Years Eve the passenger side rear window fell down. Again went to a dealership and they did get warranty on it. Now the extended warranty was up on June 15, 2013. On July 1st 2013 the driver side rear window fell down and would not operate. This was the only window that hadnt been repaired yet. I went to a Chrysler dealership that I had never been to and they were refused warranty by Chrysler Canada. Now this dealership (Southtown Chrysler - Edmonton) who I never bought the vehicle from or ever been there before was so nice to me that they offered to not charge me labor if I paid for the part. This was fantastic service from the dealership and Chrysler doesnt deserve to have this quality of dealership. The dealership cared but Chrysler didnt.Now why should the dealership be out for Chryslers poor design. I have since at least done other repair business with them but I will never give Chrysler business again. I contacted Chrysler 2 times about this issue. The first time they responded by telling me tough luck as the warranty was up. I could see if it was a year after but this happened 2 weeks after the warranty was up. I hardly use this vehicle and if had have happened 15 days earlier they would have repaired it. I sent them another email in response to their answer and in 4 months they havent even had the courtesy to respond. I have decided to file this complaint so other people will know about their poor customer care.I hope other people listen and dont waste your money on their products or any of their extended warranty products as they also have a pile of loopholes and arent worth the money.

I bought my 2010 Jeep Liberty the later part of October 2013. I was extremely happy. It drove great. I loved the looks. It was very roomy, and comfortable. The beginning of December 2013 the alarm system will go off for no reason. The dome lights will come on for no reason, then go out. And a couple of days ago the engine started acting like its going to die, then its reeves back up. Today December 13, 2013, I was taking my daughter to school. I approached a traffic light that was red and cars were stopped. I began breaking, slowing down. When I was about 50 feet from the stopped car in front of me the engine reeved up like I had stomped the gas. It lunged forward causing me to rear end the car in front of me. My daughter will be 16, and was sitting in the passenger seat. Upon impact she lunged forwards striking her forehead on the dash board. My lower back is killing me. The woman I hit was not injured. Was wondering if this has happened to other owners? And if there was a defect in the jeep?

Bought new 2014 Jeep Patriot. This vehicle was operated according to break in options in Jeep manual. The check engine light came on at 800 mi. Jeep was taken to dealer and light turned off. Mechanic stated that there was a BULLETIN? I left with the Jeep. Again at approx. 1500 mi. check engine light came on. Jeep was taken to dealer and light was turned off. The explanation was they had no idea what was causing the problem. A Chrysler REP he said? was at the dealer and told me the engineers were working on the problem? I told them I bought the new car for peace of mind not for worse problems than I had. The REP told me to drive it and dont worry. I am 66 YOA, have had heart surgery and need a vehicle that wont strand me or cause me undue stress. I decided to purchase a different 2014 Patriot. I asked the Jeep customer service for help and was blown off after several contacts. I was told that We fix problems, not help people buy new cars. The personnel at Jeep lied to me several times and played games with my complaint. I was referred to three different case mgrs. All I asked was for help with Tax and registration fees that I had paid twice in less than a month. I intend to somehow find a contact for someone in management. These people are on a pedestal and are hard to contact. This attempt at peace of mind has cost me thousands. I need HELP.

2005 Jeep Liberty Diesel I need a water pump, water pump gasket and a timing belt. Three weeks and still waiting. IIwas told the parts would be in December 17, 2011! Unacceptable! If I were on a business trip, I would have to leave the vehicle for 2 to 3 months? It isnt 10 years old!

I purchased 3 new 2005 Liberty from 2 different dealers at the same time. As the single owners and used in our business, they are on the road 24/7 and are now at 200,000-250,000 miles. From day one, we have complained to the local dealer to no avail, who blew it off and never made any reports. When filling the tanks with gas on each Liberty, they spill over every time before the gas hose nozzle shuts off. It does not matter what gas station you go to. They all do the same spill over down the side of the car and onto the rear left wheels.The issue is none of our other cars do that. Fire is a real danger each time. We have to guess at about how much to fill the tank so it does not come up the next so fast before the pump can shut off. We operate several other cars at the time and have no problems with the auto shut off. We perceive the gas tank neck is too short or fills too fast trigger the shut off at the pump. There must be a design defect that spills gas over the fender about a pint each time you try to fill the tank at the full level. All 3 Jeeps do the same scenario. Its a 2005 design defect. A real safety hazard exists.

I have a 2007 Jeep Commander. I went to drive it today, and again, it would not start. The car has had its battery replaced already, and this has happened a couple of times since Ive owned it. I have had many electrical quirks such as lights blinking and going off. It also has completely turned off on the turnpike on a hill. There was no power in the vehicle, and the left lane traffic is extremely dangerous. The jeep does frequently lurch forward when at a stop, when the engine is still running. I keep looking for recalls, and found none, but others I know with Commanders have had the same issues. How many complaints, before they are made to fix the problems at their cost, not mine?

The vehicle (2014 Jeep Latitude) is not worth the money. I drove it off the lot and immediately had issues with the transmission shifting hard. Took it back. They said it was because it was new. 16,000 miles later had to put a new transmission in. Today took it in because its still shifting hard and was told All the motor mounts are bad and need replacing. We are still working on trying to do the updates to the computer for the transmission. We will let you know. Never again will I buy a Jeep!! Nothing but issues with the transmission and other stuff. Oh yea I have taken it in many times on the AC not working. You will be driving and all of a sudden it will start heating. They still havent fixed that issue. Nothing but junk and oh yea the power train doesnt cover the motor mounts. Thats 1300.00 that I have to pay outta pocket. This should be on their dime for all the trouble I have had with this piece of crap!!! Dont buy one. You will regret it in the long run!!

I purchased a 2019 brand new Jeep Compass in October 2019. The car radio which has all my controls on it went out on 1/14/2020. They are unable to fix it until the second week in February. Jeeps are junk and the service turn around sucks. I would never buy another Jeep again. If you are wondering if Jeep is the way to go I will gladly remind you, they are terrible on gas as well. DO NOT GET A JEEP!!

I purchased a new Jeep Patriot in June of 2010. I used the car to commute to work for about 10 months before changing jobs to work from home. For four years, the car was driven very little and at the time of this review it has less than 33k miles on it. I noticed a loud noise anytime the clutch was not engaged so I took it to the dealership. It turns out vehicle, at 33k miles, needs a new transmission, and of course, the powertrain warranty expired 4 months ago. Linda from Jeep customer services fully appreciates my concern particularly regarding the expense ($4800+). She appreciates the opportunity to review your request, but... you know how the rest goes. My recommendation is not to fall in love with these cars, and definitely dont purchase from a company that doesnt stand by their product.

I bought my first jeep February 2014, since had one recall. Been to the dealership for same issues several times. And driving off the dealership, same problem is there. The vehicle changes from auxiliary, to the xm radio, to regular FM radio. The car also while is parked and gears are changed, it makes a sound. Right now, Im sitting at the dealership where services are given. Spoke to the person dealing with my case, explained my concerns, told her needed a case number, said I needed the manager whom is not in. Im extremely frustrated, freaking out. My job doesnt allow me to take time off for this type of issues. To make matters worse, I been having this issue one month in after getting the car and just now manage to have a day off to schedule yet another appointment. A year later!! Someone please help. 50,000 plus down the drain. Im very disappointed. My first jeep.

I bought my 2013 Jeep Patriot about 5 months ago. I loved it up until about 10K miles when I first started having problems. It has the CVT style transmission in it, and has now overheated and left me on the side of the road 4 times now. This latest time I sat on the side of the road for 21/2 hours in a remote area where I had no cell service. I have determined that it happens just about every time the temp is over 90 degrees outside - happens frequently in southern Louisiana and I have sustained between 70-75 miles an hour for more than 1 hour - I commute 1-1/2 hours each way as I live in Mississippi, and the majority of the highway speeds between here and there are 70 mph. I have been fighting with Chrysler for almost 2 months now. I was ecstatic when I got a call from corporate last Friday telling me they would be happy to buy back OR trade-in my vehicle. Now the corporate guy here is telling me they absolutely will not buy-back my vehicle, they will only trade. I have been unable to find another Chrysler vehicle in my price range that suits my needs since it must be MSRP to MSRP. I am still actively fighting, and considering getting a lawyer at this point.

Ive now owned five Jeeps. Two Grand Cherokees and three Wranglers (two JK models and one JL model). While Ive had a hiccup or two, Jeep has been great about making things right and the vehicles have been reliable. The reliability and versatility have kept me a loyal Jeep customer. Recently, and unfortunately, we were the victims of an F-250 Super Duty red light running hit-and-run driver that hit us and ran totaling the vehicle with only 4980 miles. Me, my wife, daughter, and son, all walked away the kids with zero injuries and my wife and I with minimal airbag related injuries. To say I am thankful is an understatement. Im so bummed that I lost so much of what I invested in my Jeep and am having trouble finding a replacement, but at the end of the day, we all walked away from a collision that had we been in a smaller vehicle, there would have likely been severe injuries or even death. Thank you Jeep!

I have a 2006 Jeep Liberty that I bought used in August of 2009 with only 16,000 miles on it. One month after I purchased my Jeep, the front passenger window regulator went out. I got online to see about the cost of repair and found out about this widespread problem. I couldnt afford to pay for the repair so I had to tape the window up. In April of 2010, the rear drivers side window went out, so I taped it up. Yesterday, the rear passengers side window went out and now I am fed up. I called Chrysler Corporate (800-xxx-xxxx) today and complained that I now have three windows that do not work and do not have the money to fix them and Im driving around with taped up windows. I told them that I know for a fact that this is a widespread problem and I know that the regulators are made of cheap plastic that will not hold up to the repetitive motion of windows being rolled up and down. The customer service lady then asked, What is it that you are asking Chrysler to do? and I said, You are going to fix my windows. This is a serious security problem as someone could easily break into my car. After she asked me a bunch of questions and put me on hold several times, she then came back and said they were going to expedite the problem and give me a case number and have someone call me. I hope they follow through and actually make the repairs. I will throw a fit if they try and make me pay one penny. I will not do it!

I have purchased a brand new 2016 Jeep Latitude. 900 miles in, I notice a high pitch noise coming from undercarriage. When I shift into neutral the sound goes away. I took in to the dealer in fulton missouri for service on the issue. They clearly could hear the noise but the diagnostic machine shows no issues. They called Chrysler corp. Chrysler told them that they were aware of the problem but do not know what it is, they are working on it. They said there is no fix as of now and the dealer has just sent me home with this defective vehicle. Im reporting this because I want others to be aware of this problem before they run down to purchase this vehicle. Basically they want me to just drive it until whatever is wrong breaks all the way down. This is my first new vehicle, Im not sure really what to do. The fulton dealer is willing to take it as a trade in but they are trying to talk me out of that and finally took me to a 2015 with close to 30,000 miles on it as I wonder why someone traded that back in, hmm, maybe it had transmission problem too. They also offered an extended warranty on the problem. My thing is I have bought a brand new vehicle with a problem that more than likely is going to have more problems! Im wondering if anyone has one of these vehicles with the same issue, or perhaps Ive purchased what will become a lemon for sure. Ive seen the transmission problems here on the 2014 and 2015 models. It looks to me like Chrysler has had this problem for a couple of years and I dont understand how they dont know what is wrong with their product. I paid 28000.00 for this vehicle and I will lose a couple thousand dollars if I trade it back in as it now has 1041 miles on it. I wish I would have seen these complaints before I went with a jeep product. The problem is I do like the vehicle, I took a long time to decide on this thing and went with what I liked best. Again does anyone have this vehicle who has not had any problems at all with it. Im willing to trade for exact same one if there is a chance Ive just picked a bad one in the bunch. I do think these corporations should not be able to stick you with a defective product right out the gate. I do understand there is a lemon law, but it has to be in many times for the same thing and as of now there is no record of a repair because they dont know what to repair! Very upset about my first new car experience.UPDATED ON 04/29/2016: My 2016 jeep Latitude is a 4x4. Like I said the high pitch noise goes away if the vehicle is shifted into park or neutral. With the vehicle in park, when I turn the 4x4 knob from auto to snow etc. I hear the high pitch ring shortly as it is switch into diff 4x4 options. Vehicle is still in the Park position. This leads me to believe this problem is in this 4x4 switch. I returned to the dealer to let them know what I had found. They said they would make a note. I also told them I had never in my life taken a vehicle into a mechanic who came out and told me yes there is something wrong with your vehicle but we dont know what it is and still could not believe Chrysler Corp mechanics dont have a clue.Perhaps they should hire me, as I have given them more info on the problem than they have given me. I also told them I have gone to the Ford Dealer here in Fulton and found they have a Chrysler lot in Illinois and are willing to take this vehicle in as a trade on a new vehicle with 3 miles that has no 4 wheel drive options on it. That was my request - get rid of the 4x4 and get rid of problem. Again I would like to know if anyone is having this issue with a 2016 Jeep latitude. I left the Fulton Chrysler dealer and within 20 min or so I was being called by a salesman.Now mind you the salesman calling me is not even the one who sold me the vehicle in the first place. He ducks me when I go in. So salesman calls me and says we dont want to lose your business and to give them a chance before I trade in to ford. I tell them I want a new vehicle with the same low miles. That was 20 miles when I purchased it the first time. I understood I had 1041 miles on this one but I was removing the add on of the 4x4 to a fwd instead. I still wanted the v6 option and they could even drop the 8.0 u connect. These 2 add ons equal a little over 2000 dollars. I was interested in a even trade out. Or they could just purchase this vehicle back from me.Well that statement got a stutter from the salesman. They call me back maybe 45 min later. They tell me they have good news and bad news. The good news is they can even trade for a model that has no v6, no power seat, no 8.0 uconnect. No 4x4. Or they can give me exactly what I want - no 4x4, no 8.0 uconnect, Ill have power seats and v6 engine but it will cost me 2995.00. Oh and they will give me 25000.00 for my trade in. Which I paid 28000.00 for. So Ive lost 3000.00 on the price, Ive dropped over 2000.00 in options and they want another 2995.00 to do the deal. Does not sound like a deal to me. I still have my vehicle and am waiting on Ford Dealer to call with their deal. Still dont know what will happen.

Its hard to explain it all but in a nutshell -- Jeep doesnt stand behind their product and their customer service is a disservice. In June 2018, my Liberty roof got stuck open. The local dealer was helpful in getting the roof closed but said the part to repair it was back ordered 48 weeks. When the roof started to leak a bit more, I called Jeep/Chrysler to find a solution. OMG. Useless people and baloney answers. The part is in manufacturing. I said, Good. How many are you shipping next week? IDK. How many Jeeps did you produce with a sky slider roof? IDK. A case manager will call you back. Oh that is not my dealership.They should be ashamed of themselves to not support a car that is only 8 yrs old and allow the interior to ruined by the rain and not offer a viable solution to protect your investment. I WILL NEVER RECOMMEND A JEEP PRODUCT AGAIN and I have had several. Buy a TOYOTA!!! or Hyundai --my second car is GREAT!

I own a 2005 Jeep Liberty which I bought brand new in Dec 2005. This past weekend it broke down - luckily I wasnt driving on the freeway. I heard a clunk and a police officer was behind me and when I stopped to see what it was he said I heard the loud noise. And he then told me that I wouldnt be able to continue driving and it would have to be towed. So I had to wait for a tow for over 45 minutes and the tow person told me that it was a broken rear suspension control arm and he said that there was a recall on this for 2004 and 2005 Jeep Liberties.So I called Woodhouse in Blair and was informed that because my vehicle wasnt put together in the right state that my Vin# wasnt on the recall list. This is a bunch of B.S. I have purchased Three Jeeps. But I will never again purchase a Chrysler product. They have lost my business forever. If the part is defective it should go for all Jeep Libertys. Just because you dont live in the right state they wont cover it. Chrysler Corporation SUCKS!!! I Hope your corporation goes Bankrupt it will serve you right. And lets hope no one gets killed in an accident that is the cause of your company not wanting to fix something that has been recalled, but they wont fix it because the car wasnt put together in the correct State.

I used to own a 2010 Jeep Patriot. I have driven Jeep for 21 years until today, 12/8/14. The vehicle in question was not paid off and not even five years old. Both ball joints went bad in the vehicle and had to be replaced. This is unacceptable for a vehicle this young. The first ball joint was fixed under warranty. The second ball joint went bad not even a full year later. I contacted Jeep about the issue and faxed them all of my paperwork from my mechanic. I was then strung along for over two months and finally got an answer that they would not reimburse me the part and labor for putting in the other ball joint. The customer service representative that handled my case I found to be condescending and aloof. So for Jeep to save a couple of hundred dollars they are willing to let a customer go who was willing to stick with Jeep for life. I figure within my lifetime I would have bought at least five more vehicles from Jeep. Well no more. I have formally broken my relationship with the brand and went with a Japanese competitor. To anyone who reads this stay away from Jeep because they do not take care of loyal customers! I do not want to see any other families spend hard earned money on a product that breaks and is unreliable as the Jeep Patriot.

We purchased our 2007 Jeep Commander with less than 30,000 miles and the car only had one owner. Several months after purchasing the car, we had several instances where the car would just shut off. We took it to a local Jeep dealership a couple of times and they said they could not find anything wrong. Six months after we bought the car, it left me stranded in December at 10 pm on a major highway. I had to have it towed. The water pump went out. I was able to pull over as soon as the engine light came on. We had the repair done, but the car always had a slight vibration and just did not seem to have the power it once had.We took it to the dealer three times after that. The first time, they said they could not find anything wrong. The second time they adjusted something and the engine light, that had come on, went off. They said everything was okay. After two days, the engine light came on again. We took it back and they said one of the coils was bad, so we replaced it. Two weeks later, I left work and the car was vibrating so hard when I started it. I thought the engine was going to blow right there. I turned the car off and had it towed to the dealership on 2/17/12 and as of 5/22/12, it is still there. They replaced the engine and the new engine overheated due to a defective part. We were advised a new part was ordered, but we are still waiting.We went to get the VIN off of the car about a week ago to turn off our satellite radio since we were not getting to use it and a rat had built a nest in the dashboard and chewed our owners manual. They have had our car for almost 3 and 1/2 months. We have been dealing with Chryslers customer care along with the dealership, but that has been a disappointment at best. They give us dates of when the part will arrive after we call, but they dont follow up on anything. If we dont call, we get no information. I have owned a Ford Escort that I bought new and drove it for 13 years until someone hit it and it could not be repaired. I have a 2000 Honda CRV that I bought new and after all these years, I am just now having to repair the air conditioner and some other minor things due to wear and tear over the years (the Honda now has 180,000 miles).I have bought several other used cars which I paid only a few thousand for and have never really had any problems with them. This is my first experience with a Chrysler product and I will never purchase another Chrysler again. After doing some research, I now see the issue with the car shutting off was a known issue with a module and they knew it all along and lied to us about it rather than trying to fix it. They might look good from the outside, but the craftsmanship and the service were terrible.

Two 2007 Jeep Liberty Limited had trouble with windows malfunctioning, and is still ongoing.I replaced the AC compressor a year ago. The Jeep does not cool effectively after less than a year. The dealership stated it will not cover AC compressor because it was under warranty.I’m not sure if they put a rebuilt compressor or a new one or if it is another problem. The dealership rode with me and stated the system is working but maybe it is an electrical problem that warrants investigation. I have 50,000 miles on it.

I bought a 2012 Jeep Liberty Latitude on 8/13/12. My sales experience was great, I must admit; however, I have had this vehicle 3 weeks and have had it in the shop 3 times for the same issue! They did nothing the first time, cleared the codes, told me to bring it back if it happened again and they would fix the problem. This is after being there for 4 hours. 2 days later I have the same issue. I took it back to the shop and 6 hours later I am told they still are not sure why it is happening after they put 25-plus miles on it test driving it and said they rotated the tires and need to see if I am having a control module issue or a TPMS issue. They said to bring it back if it happens again. Two days later, it happened again and so today I dropped it off at about 9 am. At around 4 pm, I get a phone call that they need to keep it overnight and they will set me up with a rental. They cannot find the control module they are looking for. It’s not where the book says it is. Now, I am really aggravated. I bought a brand new vehicle so I would not have these problems and yet in 3 weeks they have had the vehicle 3 different times and now overnight! I’m calling to complain to Jeep. I’m not sure it will do me any good; however, I believe this will fall under the Virginia lemon law.

After having a tiny fender bender, or flair bender in this case my car needed to have some minor work done. After waiting a month for parts I decided I was tired of waiting. I was going to be proactive and go above the body shop to see if I could get any help. After contacting several dealers who could not answer the simplest questions about the parts, I decided to call Jeep on my own. I used both the listed contact email and phone number from their website. After being put on intergalactic hold on 1st call, hung up on when I asked to speak to a mgr on the 2nd call, the third call and 3 hours of time actually let me start a case claim. I was told their “excellent “ customer service dept would get back to me within 48 hrs. That’s not excellent when you are having issues that have already taken a month to be addressed. I have to be honest when I say I couldn’t wait the 48 hrs and called back after 24. Again given a scripted runaround statement or “FACTS” as they called it and told that I could keep waiting for my case person to contact me but they were not going to tell me anything different than what she did. Her name was SHAY and she supposedly is the end all be all of customer service at Jeep. She has no boss, no training personnel, or any other contact information to give you. No way to even report the fact that she was extremely belittling. So that’s it! Final answer! Do not pass go do not collect 200 bucks. So in short I have been left in a perpetual waiting period, for some parts out there in the universe. They may come in they may not. And as for as Jeep is concerned I don’t think they care one bit if you were happy with your purchase, happy with their customer service or about you at all. They will NOT stand behind their brand, or give you any assistance once you drive that car off the lot. I’d be happy to speak with anyone at Jeep other than the call center people who I feel were not only unhelpful but downright rude... But I’m not holding my breath.

Handles well and is solid. I have a liberty limited, get great mileage for the size engine. The company just needs to do a better job for fixing the back passenger window and the drivers seat belt that dont always stay clipped.

2014 Jeep Compass in the service department constantly for stall starting and engine ticking noise when turning it off. Chrysler states that they are unable to detect the stall starting. I have 3 videos to prove it and theyre stressing me out. My Jeep has gone to the dealer over 4 times for the same issue and the only thing that was replaced was a solenoid for the ticking noise when shutting off that is still there. All Im hearing is if it happens again. I live nearly 100 miles from the dealership one way. The dealership and Chrysler representative lied like they put a black box on my Jeep to detect the issue and asked me to bring my Jeep back to the dealership by a certain date to have it removed. I get to the dealership just to find out no box was ever placed on it. Im fed up and stressed to the max with the run-arounds and in the midst of all this from the beginning, dealing with a dying mother that passed January 25 and still mourning her, and dealing with Chrysler is too much.

I bought my jeep in August 2014. I first had problems with it September 26, 2014 with the transmission. The dealer fixed the issue and said things were fine. On November 8th, the lights came on and it wouldnt drive. Had to have it towed again. I stated I did not want this car. The dealership stated they talked to Chrysler and they would not do anything. On December 29, 2014, I was driving the engine and another light came on and the car hardly moved and would not go into reverse. The car is at the dealership and I am waiting to hear if Chrysler will now admit it is a lemon. The car appears to have problems every 2,000 to 2,500 each time. I am extremely disappointed and upset with Chrysler. I owned a Jeep Compass from 2011 to 2014 and had no problems.

My wife was driving our 2010 Jeep Liberty and pulled out from a red light. The Jeep would not stop accelerating and she was going 60mph in a 25mph. She was pushing the brake with one foot and holding the gas pedal up with the other foot to try to get it to stop. It wouldnt stop until she put it in neutral. The brake should override the gas pedal but didnt. This Jeep had the APP sensor replaced due to defect 11 months ago and after being towed to dealership, I was told it was the floor mat that came with the vehicle from the dealership. It was towed back to our home where it still sits undriven. I cant believe after two incidents they act as if we are making this up. There seems to be issues with Jeeps drive by wire system and the APP sensor is an issue. Why not leave the old cable system alone? It worked fine for 50+ years.