I have a 10-year-old 2002 RX 300. The 3-button key casing broke and I need a replacement. I called the Englewood, NJ Lexus dealer and the Parts Dept. said I must come down with proof of ID and ownership (which is perfectly acceptable) and the Master Key, plus it takes 2 days to get the key and costs $260. If I dont have the Master Key, then there is no replacement! This is utterly wrong on several levels, but the main complaint is that, $260 for a key with a simple electronic code seems over-the-top for people who desperately need a key for their car. Half that cost would be considered high, but $260!?

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

I own a 2002 Lexus RX300 - and in 2012 - qt 10 years I had to buy a new transmission - Lexus new of the issue and would not do anything for its purchasers - Will never buy another Lexus and will tell anyone that will listen - Have neighbors that bought same car and experienced same thing - If you know there is an issue - LEXUS - Step up to the plate.

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

2013 Lexus RX350 nice ride, good in snow, reliable, and adequate storage. However, could be better visibility and need more room for passengers. Also navigation is poor. Electronic features are not intuitive. I end up just using my phone. I wish it had a phone integration feature.

I purchased a 2008 IS 250 Lexus in San Diego, California. Since purchasing it, I have had all my service done at the Kearny Mesa, San Diego location. This car has been riddled with problems and recalls including engine, brakes, seat belt, navigation and more. The problems just are never ending, and it does not seem Lexus is interested in taking any responsibility. When my touch screen system stopped responding to touch (350 miles outside of warranty), they quoted nearly $2,800 for replacement. They built a cheap car, charged a premium for the car and are collected from each of us to have their poor workmanship items repaired. I will never buy another Lexus and would never refer anyone to them either.

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

My teenage son was driving home late after work and the streets were empty. However there was one car that enticed my son to race. Little by little the cars exceeded the speed limit. The police told us the cars were going 85mph. My sons car hit a bump in the road, went airborne and when he came down, he didnt want to hit the other car that was racing him, so he overcorrected the other way, hit a curb and rolled the 2007 Lexus 350 6 times. The car was mangled. But my son was able to walk away from the accident with a small bruise on his shoulder where the seat belt was and a scratch on his shin. The police who saw the accident could not believe that my son crawled out of the lexus with out any injuries. A higher power is responsible along with the excellent frame of the lexus. The front drivers side and passenger side overheard and side frame was intact. The rest of the car looked like it went thru the blender. I wish I could post pictures. The lexus 350 has always been a smooth riding car. Even though it was a 2007 with 130,000 miles on it, it rode beautifully. Needless to say my sister who owned the 2007 lexus 350 decided to buy another lexus. With its safety features, there was no question as to what kind of car she would get. However since she had a choice my sister purchased an RX 350 SUV.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

I leased ES 300 from Pohanka Lexus. After 28000 miles the Bridgestone tires are bald. I reached out to Bridgestone, they told me that the ES300 is a high performance tire and go bald in 30000 miles. I told them that I drive Hybrid for more mileage and I dont race. The service department told me that the Bridgestone tires are bad tires and I need to replace it with Michelin tires as they will last for 60000 miles. When I approached Lexus Warranty, they took over a week and got back to me. The Warranty department told me that the ES 300 Bridgestone tires are bad and I need to buy new set of tire as it is not covered in the Warranty. When I checked with them about bumper to bumper warranty, they told me that tire is not covered. I told him that I have a Ford Fusion hybrid and I changed the tire after 75000 miles. Lexus ES 300 uses bad and cheap quality Bridgestone tire.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

I own my 4th Lexus car which is a 2020 new 250h UX Lexus model. Ever since the car was delivered to me I am complaining about a strange noise coming from the Runflex tires the car has. The dealer would not accept the complaints nor change the tires and my general very good experience with the previous Lexus cars I owned is now completely different and the ride is just not enjoyable to say the least!!

There is a wide variety available from Lexus, with each vehicle maintaining its dependable characteristics. There are sedan, SUV, mid-size, compact, and other models, so there is a wide selection with almost a guarantee to have at least a couple options that fit an individuals needs and wants in purchasing a car. The Lexus aesthetic features are that of a sleek body and exterior and distinct interior features like leather stitching. The vehicles have a smart key entry system, and many models have touchscreen controls and a navigation screen interface.There are tons of options available for upgrades and personalizations with Lexus. Upgrade options include performance-related ones like engine components and fuel systems, as well as aesthetic/personal interests like suspension systems and racing equipment. Passenger capacity for larger size sedans and SUV models are great. All models are comfortable for their individual capacities, and Lexus has a lot of models that can accommodate larger numbers of passengers while still allowing for cargo and extra things to haul in the vehicles.

I have never used the upgrade or personalization options because I have purchased an older used car of that brand and that wasnt an option. But the features and appearance of the car is excellent and I like the way it looks and drives. Its one of the best looking cars Ive owned. Its still a luxury car that I feel comfortable and cool driving. Also, its a very spacious car that fits many and and still have lots of room for everyone to enjoy the ride. I would choose the same car over again.

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

Lexus has a very good variety and I like the vehicles a lot. They are really cool and good looking. They have a lot of upgrades available and I buy them all usually. Also, the passenger room is good. It is very roomy and I will always like it. I am very happy with it and all of my passengers are too. I would love to own a Lexus for the rest of my life.

My 2013 Lexus RX350 has only 5000 miles on it and its muffler shows signs of rust stains. The car has been parked in garage from day 1. Its very disappointing.

This brand of car has been one of the most reliable vehicles Ive ever purchased. The car has all the Bells and whistles. Fully loaded and electronic features way ahead of time. This car has been the most reliable car in the maintenance has been the most. Also, this car can cover receivers with all the ladies. Passenger airbag, heated seats, black luxury reclining chairs and DVD players in the back for the comfort of the kids as well as adults. I would highly recommend this car (Lexus ls400) to anyone and I would purchased this car again.

I looked through all the models Lexus offered and they have a model for everyone. Soccer mom, cowboy, surfer, or banker. That tells you that Lexus pays attention. I get enjoyment out of my driving experience. The Lexus brand allows you to personalize your car to a great degree. I was able to get all of the features I desired and it was still reasonably priced. People ask me constantly about the features and I tell them you can get it how you like it. When you see my Lexus you know that its a Lexus. From its beautiful exterior lines to its supple leather interior its just a beautiful machine. It has a powerful reliable engine, and wonderful safety features. My Lexus IS very roomy as Im six foot one inches tall and I sit comfortably with three other passengers with plenty of room for more people. I also have plenty of trunk space.

Ive received a Warranty Enhancement Notification ZLD over a year ago and the Lexus dealership that I take my 2006 RX330 for service tells each time I contact them about fixing my dashboard that the parts are not available. Im writing this to find out when the parts to fix my RX330 dashboard will be available at the dealerships. This issue has lowered the resale value of my RX330.

I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

I have owned two LEXUS ES since 2001 and have had excellent experience with each. My first was a 1998 and was finally totaled by a hit and run driver in 2016 but had 275000 miles on it without a single repair to the engine or transmission. I serviced as recommended but nothing broke on that car. We have a 2007 now with all options and love this car too. So far at just over 100k miles, we have had mice eat some wires under the hood and the VSC, traction and check engine lights have remained on since repaired and we are not sure why. Also the new car has been hacked and cant figure out how to solve. To those who complain about paying annual to use features, I say dont buy luxury if you cannot afford it and every car has additional features to pay for! OnStar Satellite radio, etc. Overall Lexus is an affordable car at new, used prices so no complaints here! Also one thing about Lexus of the so many things I love is that there is NO road noise!

Lexus had a major recall on the dash and replaced it. I just wish they would have done that from the start instead of giving us the runaround.

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

The Lexus RX350 is the best vehicle I have ever owned. Very exciting body style and comfortable, looks fantastic, and drives excellent. Lexus is a luxury vehicle and I enjoy it tremendously.

I wanted a certain blue color but there were not many choices. I wouldve gotten a different car that came in the color I wanted but my husband insisted on getting a Lexus. When I got it, it was shiny and looked as new as any car Ive ever seen. On the inside I had no problems as it was clean and well kept. My husband says there werent many options for customization or upgrades. He also said that we wouldnt need it anyways because the car is perfect as it is. I only needed 3 seats but there is more room than that so we can put other things in the seats when we arent using them and if we do need the extra seating for whatever reason, we can put the other stuff in the trunk.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.

Lexus 2011 RX 450H Limited -faulty wipers -faulty Nav system -faulty seat cooling -loud engine noise -loud road noise -lots of wind noise -hard ride-higher than quoted fuel consumptionLexus Quality has deteriorated to the quality of a much cheaper vehicle.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

I have a 2007 Lexus IS 350, purchased it from a local dealer in May 2010, with 43567 miles on it and still under factory warranty and bought an extended 4-year warranty from local dealer. In the end of April 2011, with about 57800 miles, I did an oil change (4th one) with an STP, after market filter from Auto Zone.In May 2011, I received a letter about the recall problems, and weeks later, I brought the car to the local Lexus dealer (Inskip of Warwick) and they replaced the valve springs, fuel pressure pump and gas pedal. About 2 weeks later, my motor was making this ticking noise from my engine. I drove the car for about 50 miles and the noise went away. In October 2011, 5000 miles later, the noise came back but louder and I called them back and brought the car back in to be checked. The next day, I received a call that the engine was knocking and spun a bearing and its not covered through them or Lexus, because they did an oil change and they stated whoever did the oil change last, put the wrong oil filter (Auto Zone only makes one filter for this model) in it causing the engine problem.I have done about two dozen of oil changes in my life and never had this problem. I called the Lexus main headquarters in CA and 3 weeks later, they told me that it was my fault and they were not paying for anything. I requested to see the oil filter that was in my car when they did this oil change and was given a different kind of filter that was dirty and very old-looking. I told them this is not the filter that I put in because it was a different color (white) and was bigger, mine was yellow and smaller. They did not want to hear it. So now I have to pay my mechanic to tear down the engine to see if I need a new one.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

Full line of sedans, sporty coupes, hybrids and performance vehicles including the IS, GS, LS which are reliable. They look great whether youre going out of the town or to a business meeting and want to make a positive impression. For instance, the IS Turbo has a very aggressive engine that is responsive and sounds great. The seats hug you through the curves. Also, the vehicle comes with the basic amenities that you want in a sports car. You do not buy this vehicle for passenger occupancy but for its high performance and overall driving ability. With that said, I am a good sized man and I fit in the drivers seat comfortably. Overall, I do not have any issues with the vehicle and its been an awesome experience.

2013 Lexus RX350, zero accident, South County Maintained at 62K miles it already had Cylinder head gasket leak. Failed to meet my expectations of 100k miles... Failed to meet the Reliability Pedestal.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

My engine was strangely replaced by Lexus for an unknown reason. When I called and asked why they would not give me an answer, its only warranty from nine years to the day the car was made. When I brought the car broke down from a misfire. They told me it was carbon buildup on the engine. Three years after, I had a letter in the mail stating if my car misfired they would replace the engine up to nine years from the day the car was made by the factory so I got a new engine. I called Lexus, the corporation and they would not tell me why these cars needed a new engine. The engine warranty on it was only one year on the new engine...I would have like to known why such a major engine problem and the car was never recalled. Also another problem was the power steering locked up while driving. If I had been on a highway doing 70 that would have been quite scary I would think. Sounds like another recall should have been made there. I have read many complaints for that problem.... And lastly my melting door panels, what a mess! Started pretty much early on looks terrible ... I had dashboard fixed cause Lexus ruined it when installing a new radio. Good thing cause if it were like the door panels it would be a disaster.

I love my 2006 Lexus RX h400. I had no problems and had great service from my local dealership (Meade Lexus of Troy, MI) but I was surprised and disappointed when I was told my entire steering column needed replacement (cost $1350). My SUV has never been in an accident and I was told that perhaps a pot hole had caused the problem. I can understand things go wrong with even great cars like my Lexus, but I didnt expect to foot the entire bill of $1350 when the failure of the steering column was not caused by me.

Dashboard recalls - Horrible customer service. Unorganized. Facts not lining up. Whatever you do, do NOT BUY LEXUS OR TOYOTA. Japanese automotive industry is going downhill and service is horrendous. Car no functioning properly.

My car failed due to the battery compartment taking on water. I went to the dealership and they advised me to put in a claim with my insurance company. My insurance company denied the claim as there was a service bulletin from 2009 about how to repair the issue. Needless to say my car is out of warranty and has over 130,000 miles on it. Regardless I was never aware of the bulletin. Had I been made aware of this I would have had the car fixed at my expense to avoid this issue. Why would they relay to the insurance company and not notify the customer and keep this a secret. Was it to avoid a recall of the cars? There is a blog site where the issue has come up on these cars. Where there not enough complaints? On a positive note corporate was advised of my issue and has agreed to offer a warranty price which came out to approximately 4300 to 4900 hundred dollars. Needless to say, this is much more than my 500 dollar deductible that the insurance company would have received if this bulletin had not come up. I love my Lexus RX 400 and recommend the cars there are the best of the best. Its this issue that keeps me up at night. I am still trying to resolve and feel that I should not have had to pay anything.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

I purchased new my 2008 IS 250, it now has 48,895 miles including an extended four year warranty that is about to expire. I noticed chunks of the dash and door panels literally start falling out, as well as the material turn to a melty, gooey mess. I reported this each and every time I was at the dealership, who graciously agreed to send the car in for detailing (at their expense) - then later tried to tell me that the car was out of warranty, and that this problem was caused by chemicals I used when I washed my car! It wasnt until I became enraged that they sent my issue on to Lexus-in-the-sky, who came back with what they called a fair, good will gesture..... They would pay for half of the replacement, to the tune of $2800.00, since the damage was not considered a material defect. I have two other cars, neither of which are LUXURY cars, both older, one with +125k miles, and the interior looks like the day the car was purchased. I live in Florida, and granted it is hot - but similarly, other makes, models and brands of cars are not plagued by this problematic inferior, interior dash/door panel material.Lexus is branded as a luxury line of cars, and when I purchased this car, I paid for the REPUTATION that comes with the LEXUS brand - including vehicle design, performance, workmanship, and customer service. What I have gotten is five recalls, one including a new rebuilt engine, one for gas pedal issues, air conditioning problems, and now this continual runaround about a problem that is, continues to be recognized as a wide-spread concern.LEXUS needs to bone up and admit there is a problem and its more wide spread than they let on. They also need to stop calling me about their stupid sign-and-drive promotions. I will not invest a dime into any Lexus vehicle until they make this right.... Or not!

While driving my 12 year old daughter yesterday in my 2007 Lexus IS250 with a 105,000 miles my vehicles interior dash gauges and navigation starts flickering all crazy like it was possessed. Then the car looses power steering in a curve... As I try to slow down the power brake light comes on my daughter begins to cry.... This was not a good experience to be dealing with while driving your child. Thankfully I got the car pulled out of traffic and safely to a parking space... Thank God I wasnt on the interstate or the highway.....

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. Weve asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didnt get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said theres not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasnt Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesnt quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they havent fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!

The 2016 350 was sitting in our shaded driveway for two hours. We came out to drive and noticed the smell of something burning and saw the plastic faceplate had some melting streaks running diagonally across the GPS screen, etc. We took it to our local dealer who immediately began accusing us of 1. leaving it in the sun; 2. using finger nail polish remover to clean the screen and finally, 3. burning a candle in the cup holder. All three are not only false, but condescending in tone. They said it is impossible to melt the screen with the low voltage components inside the dash. They took a picture of the screen sent to Lexus, who denied the claim.They never even checked behind the panel to see if there was electrical damage. So I sent my insurance adjuster to inspect the car at the dealer. He found that catastrophic failure of the in-dash electronics had occurred. I again contacted Sewell Lexus in Dallas, and they told me there was no evidence of any electronic damage. I asked them to check the GPS, switches, etc. as the service manager had not. They didnt call me, but then sent me an estimate for repair exceeding $12,000. I sent my adjuster over a second time and again Sewell claimed it had to be external damage. Funny, there are no tool marks, scratched, or anything that would suggest anything external had caused the problem. Once more Sewell made the assumption that their former customer was at fault doing ridiculous things to our automobile. How can anyone assert a claim when the car that was at the dealership for over two months hadnt even been checked to see if the circuits worked! I havent a clue if this is a one and only situation with Lexus, as this is our third or simply a dealer thats lost sight of his customers. My insurance adjuster insists that the failure caused the melting of the screen and fried all the circuits.

We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didnt realize that we didnt have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.

For two generations, our family has been very loyal by purchasing Toyota cars to drive. For the last 40 years, our family has purchased and driven at least 25 Toyota cars. But we were disappointed with our brand new 2007 Lexus ES350. On December 27th, 2012, I read the article on Yahoo news about the Toyota Motors agreement for settlement of Unintended Acceleration. Well, I owned this 2007 Lexus ES350 and experienced that sudden acceleration problem when the car was set on cruise control driving on the freeway. Therefore, I submitted a written letter by email to Toyota Motors explaining my findings.The reasons for selling this car are because (1) I never heard any reply back from Toyota Motors after submitting a letter to customer service. (2) my wife and family members in Asia was afraid of us driving it in the United States with an accident. Furthermore, they live very far away to come to our immediate attention if we were involved in an accident. (3) Lastly, there were sad news happening here and there because of this sudden acceleration issue. Finally, I sold the car to CarMax dealership in Monrovia, California in March of 2011 with less than 7,000 miles on the odometer.At first, I even went to Longo Lexus/ Toyota (which is the largest Toyota dealership in the United States) to sell the car back, but they explained that there is no recall on my car. The Longo Lexus service foreman even went on a test drive with me in my car and on the street. Also, Longo Lexus/ Toyota refused to give me a reasonable offer to buy my car back. I paid $40,000 brand new and sold the car at a big loss for only $24,000 to CarMax with less than 7,000 miles on the odometer because we were afraid to drive the car.Continuously, our friends and family comfort me that life is more valuable than losing money on a known trouble car. How come Toyota never bothered to help when we have an issue? What happened to good old Toyota reputation? Kindly help me in this matter!

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

The issue is that I was told that the $1,000.00 for es350 2012 incentive ended on 12/22/2011. After leaving Hoffman Lexus, 750 Connecticut Blvd, East Hartford CT on 12/23/2011 with a signed lease, I searched google for Lexus incentives. It is noted on several web sites that all Lexus dealers are giving $1,000.00 until 1/2/2012. Other sites indicate this $1,000.00 incentive is good to 1/3/13. I emailed Al ** and visited him today after no response from email. He and his manager stated that I had not seen it first; then it did not apply to all Lexus dealers. Please clarify for future reference. I have been a Lexus customer since the late 90s and would like to remain with the Lexus family.

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

Needed a car that could fit myself and a family, as well as that familys belongings. Lexus was good enough for that. We can go on road trips no problem. The car was good for my usage since I drive kids around and needed a roomier car for store trips and baby seats. The car itself drives with decent mileage too. It isnt the best looker on the market but its decent enough that it wont get you strange looks or people calling you names at least. There were a few customization options when I bought it, such as extra cup holders and auto locking. It was before you could install built in GPSes or other fancy things.

As old as my Lexus is, its still one of the best vehicles Ive ever driven. Paint is still good (I do polish it annually), no rust, everything works beautifully. It runs smoothly. It looks good, despite its age. Sleek outside and super comfortable inside. I love my Lexus.

I have a very critical problem! Im on oxygen 24 hours a day. I rent the Invacare Solar II portable oxygen machine because I can re-charge it in the car by plugging into the car cigarette lighter. I had a life threatening experience while on a trip to Connecticut. I had the Invacare plugged into the cigarette lighter and the end melted and couldnt be used at all. I was stuck on the highway with no oxygen. I have taken the car to the dealership several times and they keep changing the fuse but were not able to fix the problem. The Invacare Solar II is designed to be re-charged from the cigarette lighter.

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

My 2004 RX330 was purchased new. It has 26,000 miles and been garaged, never wrecked. My dashboard has a large crack above the glove compartment. My Lexus dealer in Melbourne, Florida acknowledged that the dashboard cracking problem is widespread due to material defect. We have been a two car Lexus family for 10 years. Unfortunately, Lexus will not pay for repairs even though they admitted the fault is not mine. This is the end of our family ever owning another Lexus.

I was sitting in traffic and heard a pop. The next morning the interior lining in between the glass had a long separation in it. Took lexus IS 350 to lexus dealer and was told that a rock caused the break. Well, there is no chip in the glass but there was a chip on the top of the roof that had taken a large chip out of the paint. The hit was in alignment with the latch where the top fits into the windshield area...of course being a female, it was clear that the repair manager was right and I was wrong... we are treated different even in 2015. There is no hit on the windshield and due to my experience as an insurance agent for 30 years and having taken glass repair classes, I strongly feel the cause is a stress break caused by the roof structure and the design where the convertible top meets the windshield. The corporate office is to check with the service manager...hear what he says. Now really do you think he will change his story??? I ask that but got the standard answer...he is the service manager. I expect nothing but a run around even after being a loyal Lexus buyer of 5 Lexus....will never buy another Lexus unless they admit that stress cracks do happen and this is one. Beware of Lexus cars...run.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

This review is not about a dealership experience or tires. This is a decision that Lexus and Enform made consciously and won’t rectify. In certain model years of the GX 460 Lexus requires you to have a couple of paid subscriptions to use remote start. Now I get and fully understand the need for on-going service with the app that uses cellular signals to remote start, unlock, lock all that jazz via the app. However, to disable the key fob from working direct from fob to truck and have it require a subscription is bs! This vehicle already lacks in so many ways (i.e. terrible infotainment, worst navigation, etc.). This is just a pathetic choice on their behalf.You can experience a painfully slow touchscreen before you buy it and decide if you want to live with that on a $60k truck or not. When you buy you get a year of Enform service so you can’t experience the issue I’ve stated until after the subscription runs out and you then learn about this poor software choice made. Apparently it has caused enough attention that they stopped doing it for 2019+ but have no plans to retrofit a few years (maybe 2016-2018). I don’t know all years impacted as even Enform reps know jack about this. Shame on whatever genius department has their grubby hands in this.

After nearly 20 years of Brand Loyalty for family of 3 Adult Drivers, my current 2019 RX 350 was in the shop for 6 unrelated repairs beginning at 9 months (9000 miles) of ownership in a nine month period and dealership refused to make any kind of fair buyback/trade-in offer for a non-problematic 2020 Rx350. At 1 year old with 9000 miles in Showroom condition their best offer was for me to pay $13,000 to replace my problematic vehicle with exact same model 1 year newer. Never again.

I really like the Lexus GS. Its a looker and has a sporting style, security and a cool 12.3 inch multimedia display. Also, full screen navigation. Love the surround sound. Sport look for anyone that like race car. Very stylish and enough room to enjoy. You can fit 4 comfortable. Your passengers will ride In luxury and in style. Trim in leather. Car has anything. Not much more you can upgrade, but I would like a sunroof.

Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.

2007 Lexus RX350 - I had to replace rack and pinion steering column due to a leak at 74k miles. I had to replace 2 coils in 2 of the cylinders, one at 62K and 77K miles. In a year, I have had to put over $2,200 in this supposedly reliable car. The car has lots of road noise. I was thinking it was the tires, but recently drove a 2013 loaner with new tires and the road noise is as bad as in my 2007. Im questioning whether or not it is really the tires at all. I looked at 3 Toyota SUVs and they all had awful road noise and thought that stepping up would be different. I cant wait to get rid of this car and will never get a Toyota or Lexus again. I do not know how this car gets the number 1 luxury mid-SUV ratings.

False advertising gas mpg, New car Lexus RX 450h 2013 - Numerous complaints to Lexus Co. and Bergstrom Lexus Appletom have not resolved gross disparity of advertised 30 mpg compared to actual 22.3 .

My 2013 Lexus ES 350 started leaking not long after we bought it new in August 2013. We have an automatic car wash by our house that we have used for years with no problems. My 13 Lexus always leaks and it has been to the dealership five times to figure out why. I even called them one morning on my way to work because rain was leaking in the roof. I was informed yesterday that the dealership got Lexus involved and that their response was that their car is not designed to go through a high pressure car wash and that it could not be fixed. I was shocked and terribly disappointed by their response. None of my previous cars, nor any of our friends or family who have cars with sunroofs have had a problem at this car wash, but Lexus cant design their car to go through leak free!? If they fixed it or told me they were still going to try and figure it out, it would be a little easier to accept, but to tell the consumer that essentially their car is not built well enough to withstand the same conditions as every other make and model out there indicates to me that it is not fit for operation and not worthy of its price tag!

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

My headlight has condensation in it which is a very common problem for Lexus headlights. I called. They want 400 to look at it and over 2,000 for a headlight. How come this issue is not a recall is beyond me. You expect to have a safe and reliable car. But the lights just turn off out of nowhere. I have been pulled over 2 times. Not only do I endanger myself and my kids but other peoples lives too. And you think they would try to help you but no. I was so much happier with my Honda Accord - way better car and way cheap. Never again will I buy a Lexus again. Never!!! Worst customer service ever. And thats just the beginning, so no they do not keep their customers happy at all. I called the corporate and the woman I spoke with was just rude. I should have gotten her name, but I was just so mad. This is just ridiculous.

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

ES-350 - I have till this past year been a loyal Lexus customer. Every three years I would replace my lease with an equivalent vehicle (recently the ES-350). Turning in the car this time was brutal. They treated me so poorly, they lied to me, they overstated the wear and tear and they overtly took advantage of me. When I asked why they were doing so, the answer was because we can. Ultimately, they wore me down and I said - Forget it. I wont turn my vehicle in to you and Ill buy it out. I did so knowing that I would never buy a Lexus again. Recently a friend of mine asked me about cars - knowing that I had been a loyal Lexus customer. I convinced them not to buy a Lexus and when they agreed to defer to my advice, I knew that I was finally getting back at the folks at Lexus. I will continue to do so - why? Because I can!

I purchased a used 2008 LS460L from a Lexus dealer in Westminister, CA on 1/19/2015 - it had 90,067 miles. I have driven a 1999 LS400 with 82,000 mi that now has 225,000 mi. It has been the best car I have ever owned and never had a major expense. In fact all I have done since 2001 is put a starter in it at 151,000 mi. A broken trans. mount ($275), a rack and pinion, a cereal cable I broke, and an interior brake light bulb, 2 timing belts and two sets of iridium spark plugs - and the usual brakes, rotors and Mobil1, etc. I have never taken it to a Lexus dealer to get Charbucks and Bagels! I expected the same or better from an LS460L 15 yrs. newer ! Boy was I ever wrong.Now I have to replace both upper and lower front control arms or bushings The dealer wants $585 for ea. control arms or you can order after mkt. on EBAY, (i.e: two control arms for $189, which I did and they were put in at a shop for $180). The dealer quoted on 2/1/2013 - was $1875.81 parts plus $585 labor = $1460.81 + tax. It cost me with overnight postage from NY to Apple Valley, CA - UPS $115, parts $189, labor $180 = $393 TOTAL. The labor took two hrs. and $89 for another alignment. I still need the rear control arms put in as it is not in specs. Still!I just took the car on a road trip 3000 miles and had no problems. However the rear control arms still need to be replaced and the bushings are available on eBay for $49 for both sides, or you can pay the Lexus dealer $123.85 x 2 for control arms for both sides rear = $247.70 and $541.57 x 2 control arms - both sides 4 total $1330.84 + LABOR (?) + tax.

I recently emailed Lexus Brand Experience about the horrible service I have received with my new Lexus ES350 FSport. This was on 12/29 and I have yet to hear back. Just another testament to why I will never buy a Lexus again. It all started from the salesperson telling us that we had 2 free oil changes that come to find out is not true. Then after bringing my car home, noticing it has a very small chip on the gas cap & the salesperson telling us Oh well, you took it home, nothing we can do. Each time Ive taken my car in for service it has not gone smoothly. The 2nd time taking it in they rotated my tires & since then my car has not driven the same. Took it in for the 3rd time and when I bring this up, the service writer proceeds to tell me that they could balance them for $90 & had I brought it in immediately after that they would have fixed it. Im trading in my car and will never recommend Lexus to anyone!

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

Condensation in the headlamp, frequently blown bulbs, vibration with speed of 70mph and slight jerk with the change of gears on a manual transmission.

I bought a 2014 Lexus 350. About a year after I had the car I noticed the leather on the driver seat was getting creases in it. I very seldom have passengers in my car so I only noticed it on my seat. Each time I took it in to be serviced, I pointed it out to the service tech and asked what could be causing it. This is my first luxury car and the first experience with leather upholstery. No one could give me an answer. At any rate it has gotten worse over the past year. I have written 2 letters to Lexus with no response. Finally, the last time I took the car in the service tech said the dealer could not do anything and gave me phone # of Lexus. I have called 3 times to explain the issue, was given a case number and was told a case manager would call me in 1-2 days to discuss. No call.After I called the 3rd time to say I still hadnt received a call from the CM the person I spoke with suggested I send the photos I took of the seats to Lexus along with my case number. Still no response except to say they received it. I spoke with a friend last night who has a 2016 Lexus with the same problem and he has had no luck at the dealer either. Has anyone else had this issue with the leather seats?? I keep a towel on my seat now because it looks so bad. I told Lexus I am very disappointed in their lack of response to this issue as I was always told what a GREAT car the LEXUS and that TOYOTA stands behind their product. Well as far as I am concerned they are way behind in their customer service. Shame on you! I have contacted my attorney to see what he suggests I do. All I WANT IS FOR THEM TO REPLACE THE SEAT.

This year I purchased my 3rd Lexus at McDermott in East Haven. I must admit that my purchasing experiences have all been fine but there was something unique and special about Charlie ** as the Client Advisor. Immediately, I found Charlie to be welcoming and eager to help me find the perfect car with the correct color that fits into my small 1929 garage. He was totally accommodating to my weekend requests for appointments and was a man who listened and remembered my requests. He could do a dissertation on Lexus history which I found fascinating plus there is no match for his wonderful sense of humor. In addition, it’s not over with the signing of the contract. Charlie has said that I can call him anytime I have a question about the car! This has been validated and is such a great pleasure to have this option. In addition to Charlie, there is an excellent Service Dept with Tanya and co-workers. And, there is Ryan M., A certified Lexus Technology Specialist to navigate buyers thru the technology maze and Crystal, Business Manager to help clients thru the paper maze!! Thank you Mr. McDermott for have such an exemplary team!!

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

Lexus requires you to pay a yearly fee to use remote app or key fob for remote start. They should not be doing this. Other manufacturers do not require this fee. I will think twice before purchasing another Lexus vehicle because of this.

This car offers at least 7 different models. They are very dependable & affordable. You get excellent gas mileage. The color & body shapes are awesome. Also, this car is beautiful in appearances. I like to pull up on my family and friends especially after I wash my car by hand so its nice & shiny. Plus the cars are very powerful and stylish. You can go for long drives and be very comfortable. They have lots of space inside the car and in the trunk. You can fit at least 8 people. You can also buy the SUV style if you are going on a long journey. I would recommend this car to everyone I know.

I purchase new cars about every 3 yrs, This Lexus is the best value I have ever gotten for my money, I find no need to ever go back to any other manufacture, the quality, features, handling is by far better than any of my other experiences... I do not usually spend money on upgrades, but I like this car so much I just had ceramic coating applied last week. The technician had told me the Lexus has the thickest and best paint of most cars...It turned out amazing!

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

Six months ago, I bought my 2007 Lexus ES350 from the Lexus of Naperville. This is a Certified Lexus Car. When I bought the car, I was told that nothing goes wrong on a Lexus. But everything has been going wrong in this car. I have had to take it to the dealership three times with various problems. One of the times, the transmission on the car had failed and had to be replaced. This is the most ridiculous thing to happen on a Lexus at 35000 miles. I have always been a Nissan customer and have 3 Nissan vehicles, at home with one of them at 185000 miles; nothing has ever gone wrong in them.This time, I thought I would give Lexus/Toyota a chance and it has failed from all my expectations. Being afraid, if when this car would break down next, is a very stressful at this time.Please let me know how you guys can help with this purchase of mine, so I can have more stress free nights. If you need more info on the vehicle, please email me and I will be happy to send it out. I will also be writing to the consumer board, on how I have been cheated to buy a certified vehicle that breaks down every few months.Below is some of Art ** from Lexuss responses to my complaint: Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process. Thank you for providing us with your comments and concerns with your 2007 ES 350. We apologize this vehicle has not met your expectations. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. We appreciate the time you have taken to share your thoughts and to provide us with your view. Please be assured that your feedback has been documented at our National Headquarters.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

The Lexus 350 is beautiful, dependable, comfortable and classy. Although, it may be a little more pricey than many competitors, it is well worth it. I will choose another Lexus when I decide to trade.