We recently took our 2008 GS 350 in for a routine oil change at a Lexus dealer in Sharon - what a great and impressive building with nice people. But imagine my shock when they told us that we would need brake calipers again! This car has about 60,000 miles. The brakes, including calipers, and all the tires have already been replaced once. The brake job, including calipers, was replaced by them just a year ago. We were told that there was no warranty. As I am sure you know, this is not an inexpensive repair. We have been religious about having all service done by this same dealer. I am now wondering if this is a defect. This car is not subjected to overt or extreme temperatures. It is housed in a heated garage so what could cause new calipers to go so quickly? I would like some answers. I appreciate your time.

I have never had any problems with my Lexus. Aside from changing the tires, it has been a very reliable car. I have ALWAYS kept my car in my garage. About 2 years ago, the dash starting showing strange signs of razor-like slashes running throughout the dashboard. I had been going through many changes at that time, and did not bring it to the dealership when it first started occurring. Now, I have moved and the razor-like slashes have turned into the dash literally crumbling off!!!!! I brought my car to the dealership in Metairie, Louisiana and was told there that this was not considered a defect and it would cost me $2000 to repair. I called Lexus Corporate and spoke to a man named Ed on extension ** and he basically told me the same thing. Out of warranty, car too old, not a defect, sorry cant help you. I am so upset about this because I have always bragged about the fact that Lexus was the best car I have ever owned. I know people who have cars older than mine and dont have this problem. Has this happened to anyone out there? Were you able to get it fixed by Lexus? Help!!

When you mention the name Lexus you typically think quality. After all, this is not an inexpensive car! Well, the dashboards in several of their models crack (sometimes, all the way across). Their answers: your car has been left out in the sun too often for too long. Well, I would imagine that most people who own Lexus typically keep them garaged. So, why is it that other brand cars (years old, and left out in the sun) do not crack?? The other issue on some of the newer and more expensive models is that the panels (which are made of a synthetic, plastic-like material) get very sticky to the touch. Lexus answer: they were not made for our hot and humid weather that we have here in the South. Youd think they dont have engineers that test their products?? Or, do they just sell their product in cooler climates?

In 2008, we purchased a new 2008 RX-350 from a Portland area Lexus. Prior to purchasing the vehicle we spent months researching the Lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest Lexus dealer. Having heard and read mostly good reviews, we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local Lexus family Toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the NOC sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local Toyota service representative said this should not happen with this car.I have contacted the Lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of Lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing Lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the Lexus quality of service and loyalty and recommend that you buy a car from Honda/Acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

2014 Lexus 300H, PCS, almost kill me. I bought this car in 2014, and the car started using the brake system by itself. I was driving and the PCS would start flashing and all of the sudden the car came to full stop without reason. It happened 4 times, I took it each time to Lexus of Bellevue, they said they couldnt find the problem. The fourth time I was going 50 miles per hour and the car used the brakes by itself; I span and went into a ditch. Someone called the police and I called the Lexus road assistant. They towed the car, I thank God nothing happen to me or my friend. They looked at the car again and one more time the Lexus service said there is nothing wrong with the PCS. I hired an attorney and we are dealing with them right now. The car has been parked for 3 months now, and I am still paying for something I cant enjoy due that I dont feel safe driving it. Please if you own a Lexus that has PCS and you have experienced similar problem please come forward. Please comment. This system is called PCS, PRE COLLISION SYSTEM, the worst!!

I purchase a 2010 RX350 in October 2009. When the year came around, I needed to have my navigation system updated. I was told that I have to purchase a disk for $199. This is a luxury vehicle and you want the buyer to pay that kind of money for an update. Cars of lesser luxury like Lexus are giving their customers free update for at least 3 years. I would like to have at least a free update before you ask me to pay for one. I am paying enough for the car as it is, and this is the treatment you give me?

The Lexus NX-300 we bought has worked out well for us. The vehicle has exceeded our expectations. We like the fact that this is a SUV. The part time AWD is really helpful here in the Chicago area. Also, the GPS in the car is really helpful and has traffic and construction updates. We like the heated seats too and the satellite radio. Bredemann Lexus where we bought the vehicle has our exceeded our expectations too. But the motion detector to get the rear liftgate to go up needs improvement. The motion detector isnt very sensitive and is sometimes quicker to use the keys. Otherwise, the vehicle works just great.A:

The touch screen on my 2008 IS 250 stopped working. The dealer wanted to charge $3200 for the repair and we were tipped off that this is actually a very common problem with Lexus. I called the corporate office and they would only cover 50% of the cost even though the paperwork literally says malfunction. Since it is out of warranty and there isnt a recall on the navigation system, I was basically told oh well. I have a problem with paying for something that wasnt just normal wear on a vehicle that has had so many recalls already.

Katherine of Tucson wrote about her experience with Lexus which is identical to my experience. ISX50 cars - 2006-2007 have a faulty airbag wiring harness which deactivate all SRS systems. Only answer is to complain to NHSTA.

There are a wide number of cars that you can purchase. Whether its a luxury sedan or a rugged SUV... Lexus has any number of cars for you and at a widespread range of pricing as well for whatever you want to spend. I purchased my car basically stock from the dealership. Love the look of my Lexus. Very sleek and modern looking. It definitely gets noticed by other drivers on the road. Its distinctive appearance makes for a nice overall look. It has very much leg room even in my smaller sedan. A lot of legroom for those in the backseats as well makes for a nice ride. Have plenty of room in the ES to sit 5 without much problem. Im sure a car of this quality can be personalized almost any way that you would want.

Things keep falling apart. The window is making a noise, the armrests have no leather on them... Its all flaked off. And now the TRANSMISSION. I was told by multiple people that it would easily go to over 200K miles... Its falling apart at 150,0000. LEXUS is only a luxury model because of its PRICE!!! Resell value sucks too!

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

I have been a Lexus owner for over 20 years. I have purchased x4 Lexus vehicles. One sedan and x3 GX460. I started hearing rumors that the service was not that great anymore and that calling the corporate office was a waste of time. I can attest that all of the above is true. My radiator burst while driving. This caused my engine to overheat and blow the head gasket. I did not know the engine had a problem because my emission system had the engine light on.I had an appointment to fix the recalled emissions on 10.13.19. My engine blew on 10.6.19. The engine was supposed to shut down when overheated. It did not. I did not know because the engine light was on from the emission system recall. I called Corporate for assistance. $10,000 repair minimum. They were COLD AND IMPERSONAL. Basically they told me it was my problem. They dont stand behind their brand anymore and I cant be loyal to a brand that is not loyal to me. NO MORE LEXUS FOR ME.

First off, I LOVE my 2006 RX 330! I have no complaints about the performance of my car. I have been having issues with the paint. Several years ago, I had the paint redone on one of my outside mirrors. Now the clear coat is coming off of both mirrors and all of the handles. Its also beginning to peel from the hood of the car. I have also noticed rust under a couple of the handles. Being that my car is only 8 years old, I feel that there was a faulty paint job from the Lexus company and I would hope that you would offer to pay for this atypical issue.

The car I bought is very up to date with technology. Its a very good running car. Best decision I have ever made. Has satellite radio, GPS, charger outlets, lots of space and comfy seats, TV hookups, lots of lights inside, plenty of trunk space, good interior, all electric. They give you the option to personalize the car how ever you want in whatever way you choose. We didnt personalize though and just got it the way it came. The passenger capacity is really good for smaller families with only a couple of kids. I wouldnt recommend this car for big families, everybody needs to be comfortable.

The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. Theres the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. Im also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.

Wonderful car 4 door sedan, 2006 year, normal maintenance, few repairs runs very well with 150,000 miles, 25-26 mpg runs on regular gas. Very comfortable. Back seat a bit tight for tall people. Has backup camera and syncs with phone.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

I replaced a cracked windshield. In replacing it, repairman stated he could not put plastic. Left and right side moldings were broken and needed to be replaced- a Advised that we have parts replaced before driving. Out. Will always be available to help you out. Sales rep will not call us to tell us whats going on. We have been dealing with this since Thursday - $175 part.. Would I buy another car from them, what do you think???? 12/9/19

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

Lexus had a major recall on the dash and replaced it. I just wish they would have done that from the start instead of giving us the runaround.

I purchase new cars about every 3 yrs, This Lexus is the best value I have ever gotten for my money, I find no need to ever go back to any other manufacture, the quality, features, handling is by far better than any of my other experiences... I do not usually spend money on upgrades, but I like this car so much I just had ceramic coating applied last week. The technician had told me the Lexus has the thickest and best paint of most cars...It turned out amazing!

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.

My bad experience of purchasing Lexus ES350 and RX 350 2017 at the Keys Lexus dealership, first car ES350 given trouble after two days not picking up speed, car was shaking, engine light on, then following return to dealership switch to RX 350 2017. After over a month it has same problem. Car not picking up speed, engine light on.

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

I just recently purchased a Certified Pre-Owned 2012 Lexus RX350 with only 13,000 miles on it from Lexus of Monterey, California. As soon as I took it on the highway at over 60 miles per hour, there is a loud wind noise. It sounds like the passenger window is open, even though it is not. I have taken it back to the dealership 2 times, and they just tell me there is nothing wrong with the windows or the seal. They say the RX 350 is an SUV and just louder than a sedan, and to just get used to it. This is such an illogical argument. I have owned 3 different SUVs in over 30 years, and have never heard wind noise like this. I went online and there are hundreds of the exact same complaint about the wind noise in the Lexus RX350. Yes, I agree, as others have said on this site, there needs to be class action suits brought against Lexus. This is ridiculous to pay this kind of money for a supposedly luxury car and have a loud wind noise issue. And from what I have read on this Consumer Affairs site, there are many more serious negative issues with the RX as well. I am trying to get my money back and will not buy another Lexus.

I have a 2008 ES 350 with 111,000 miles. (Mostly highway.) I left my house and drove about 8 miles on the highway. Suddenly every warning light came on all at once. I quickly got to an exit ramp when the engine just stopped. It was towed to the dealer where they told me the water pump had failed and the engine burned up. Again, there were no warning lights until right before the engine seized. Repairs were estimated at 7500 dollars for a used engine that was not even a Lexus engine. Dealer offered me $3000 for the car or $3700 if I traded it in for another Lexus. Needless to say, I do not want another Lexus.

This is my first time leasing with Lexus. I have leased with Honda for 16 years, ever since I got my license at sixteen. I decided to switch to Lexus, but I must say I’m disappointed. I specifically asked the car saleswoman Danielle C at Tri County Lexus in Little Falls NJ if the LEXUS RX 350 FSPORT had panoramic roof and she said, “no they don’t come with that”. After making the deal I find out that they do. I basically have a Lexus with the same features as my 2018 Honda Accord, paying more than double the price. I’m very disappointed. I also wasn’t told that the 12inch screen was available on the Fsport as well. First and last time leasing with Lexus for sure. I could have leased a 2022 Acura MDX technology package with many more features and same price! Aside from the disappointment of service I encountered, Lexus is lacking on their technology features.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

Lexus has a LX, a LS, RX, GS, NX, RC, ES, GX and CT. There are many more but these are the main ones that offer the most value and luxury than most others seem to do. The car has many things like a great trunk, engine and seats. It has great lights and it had wifi and it is really fast to drive all the time. There are many upgrades like the seats and then theres the tire rims. They have custom stereos too and have custom features inside like a touchscreen. Also, the passenger capacity has a lot of room to fit a good amount of people in it so that they all can be comfortable and that they can have lots of room to do lots of things without feeling crowded.

I have a 2008 Lexus is250, Im original owner - 36,000 miles on car & Navigation System stopped working? I have not been to the dealership yet because I wanted to do my research before talking with them. This has been talked about & an issue since 2010! Why has there been no recall? I found out that all dealerships can do a certain amount of free repairs at their discretion! With the low miles, the fact that its a known problem & I cant control my heater or air conditioner without it, making it hazardous if I need immediate window defrosting & that I will take all my info in front of a judge, hopefully they do us both a favor & just fix it for free! Has anyone else taken Lexus to small claims court? I guess I may be the first??? I can print out at least 500 complaints about issues with the Navigation System failing!!! Why hasnt Lexus done anything about this??? Theres a FB page dedicated to Why hasnt Lexus recalled their Nav System yet!!! Ill update as I move along in this process.

I never thought of owning a premium vehicle. The track record of this company (Toyota) indicates a real commitment to quality that is built in. I might have bought the Highlander but I didnt. No remorse here. For a luxury vehicle the ride is a little bit harsh, but I like that, it handles well for a big vehicle. It is fast, much faster than the 4.0l ford ranger it replaced. Fuel economy? Meh, not great at 20mpg on average. The 3.5l V-6 is already a legend being in production a very long time. The six speed automatic is very nice and inspires confidant driving. Comfortable? Oh yeah, the heated (or cooled) leather seats more than make up for any road harshness.In a word this RX350 is fabulous. I have the base model and it sure is well equipped BUT, to tell the truth I do not find the infotainment system all that user friendly and as such, about the only part I use is the radio, not the Sirius radio. Lexus demands some big money to keep updates fresh, so they can keep it. I would rather use my Android phone. The market seems to favor SUVs. If youre in that market, be sure to test drive a new or used (pre owned) RX350. While youre at it check the resale prices on a ten year old model of your choice.

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

Lexus is not a very popular car brand because it is expensive and very innovative, but this is why this type of car will last a long time. Since it is a luxurious car, it looks very nice outside and inside. It has leather seats inside and the outside is painted black, making it seem more powerful and beautiful. Upgrading this type of car can usually be expensive, as the car itself is expensive. However, if you have the money to buy the car in the first place, then you should not have any problems upgrading it if needed. Since my car is not large, the passenger capacity is limited. However, all of the passengers that have ridden in my car were quite satisfied, so I would recommend the car when it comes to passenger capacity.

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

I bought a new RX on Saturday and it was probably the easiest and fastest experience I have ever had buying a new car. I waited about 5 minutes for the receptionist to get me a salesman (Josias) who was really nice and helped me out with everything. I give him lots of props because I am such a hard person to deal with. Anyway I am so happy to for my new RX. Cant wait for family trips on this baby.

My car had a sunroof, full-leather interior, a 6-cd disc changer, v6 engine, power windows and automatic locks. I also enjoyed the ability to adjust my sunroof as I pleased or use the tilt option for a slight breeze. I greatly appreciated the cd changer given that I traveled between cities a lot. It gave me comfort to know I truly would enjoy my time on road. I didnt have the chance to upgrade my car much due to financial limitations. However, Lexus did offer many different upgrade and personalization options. There were upgrades for the seating as far as different colors of leather, and initial embroidery that add a personal touch. Even though the car seemed small, it could really hold its weight in passengers and seat them comfortably. At one point, I had eight people in a 4-door Lexus--6 kids and 2 adults! I hauled off my whole apartment with just this one car! I liked the size because it wasnt too big or too small and it was very easy to handle and control the vehicle. Overall Lexus truly holds up to their brand by creating reliable, luxurious and efficient cars. As a college student, I constantly traveled between cities and in just five years I put on over 200,000 miles. Im thankful to have had my Lexus by my side while pursuing my future!

Im just really disappointed the Lexus ES 350 - 2007 vehicle I purchased brand new, has only lasted 7 years. At the 5 year point, I had to have major repairs on it to include the water pump, thermostatic?/head gasket, battery, etc... and then, not even two years later, Im being told I need the head gasket and engine replaced. And this still happened after having consistent, routine maintenance on the vehicle, as prescribed by Lexus! When I spoke with the dealership, the service consultant relayed she wouldnt talk to me over the phone and I would need to bring the car in. Ok, I just had the car towed to a local Lexus-certified dealership (Toyota), why would I then have it towed another 26 miles just for Lindsay Lexus to tell me the same thing, and add a hefty charge for doing so! Needless to say, I will never purchase another Lexus... Im just so disappointed at this time.

At the time Lexus only made three models. Would have loved to have taken home the top model but it was out of my price range. Ended up buying the cheapest model which was the 300 EX. Its a nice car and I enjoyed it a lot until I traded it in for a BMW M3. It had lots of room. I owned it when my second child was born and it had room for both child car seats and for grandma to sit in the back. The front had lots of leg room. It was very comfortable, powerful V6 engine, with a nice quiet ride. It was a nice two-toned color, white over silver and gold plated accents. Got a great deal from the salesman who had a side business of upgrading the chrome accents to gold. Would have cost about $1,000 from the dealer but I got it for half that price.

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

Lexus is aware of frequent occurrences with RX 330 back door 1/4 window molding falling off. It happens for no other reason other than poor design. I had many vehicles in my life, but regardless of age of those vehicles, did not had a case of loosing not damaged body parts. When this happened to my Lexus RX 330, I vent to my Lexus dealership (where I purchased new this vehicle) and learned that Lexus will cover the window but not the labor for replacement as the vehicle is not under warranty. The tiny shiny molding which was not attached in proper way is not made as a spare part- the whole window has to be replaced???I did call the Lexus satisfaction line and a Case manager called me the next day to tell me the same thing - my vehicles body part falling off is not covered under warranty. I asked her what is the next that I will loose while driving. And I thought the LEXUS makes high quality vehicles and will be doing right thing to maintain its reputation. I have two Lexus vehicles, which I purchased new, but after this I dont think I will continue to be their customer.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

They have quite a few models to choose from. Only a few were in my price range though. They could use some less expensive models in my opinion because not everyone can afford 50k+. The car is very stylish and sleek, and very roomy both for passengers and storage. It has leather interior, wi-fi, GPS, driving assist, and is great on gas mileage. There is a ton of features and you can upgrade almost everything. It all adds up quick though and gets rather pricey. The passenger capacity is great. I can fit 5 people in my car comfortably with plenty of room to move. Im rather short, but my boyfriend is over 6 feet and he sits comfortably in my car.

Put in gas, change oil, just drive and enjoy. This is my fourth Lexus and I found no fault with any of them. I would not consider any other brand for my personal use. The only other cars I own are also Toyota products.

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

LX 570 windshield stress fracture - Had numerous witnesses in vehicle when I drove over a speed bump. It was then that the windshield cracked. No rock chip evidence. No impact evidence. Lexus is trying to tell me that it was a rock. Of course they will not admit to having any problems with these large windshields but any search will get you a lot of relevant hits. Surface of glass is smooth and there is no indentation.

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus theres plenty of room for four people. Ive never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

Purchased RX 350 used. I was headed to a local eatery when my oil light started flashing. Stopped car and checked oil dipstick which showed dry. I blamed oil change store and added oil and drove the short distance to get there. They went out of their way to show me it was not their fault and show me the problem. Towed vehicle to my mechanic and he changed out broken oil line. Told me that I was lucky that my engine was not destroyed and that the oil line was a defective part waiting to fail. Confirmed by checking complaints on internet. Called Lexus Customer Satisfaction Department and jumped through hoops to send them information to recoup money for my repair. Was sent a reply today saying my vehicle did not meet the criteria for reimbursement under the warranty enhancement. Called Lexus and asked what was the criteria needed for my reimbursement, and was told I was not a loyal Lexus Owner. Was also told I did not take my RX to a Lexus Dealer for the repair, and I was past the 10 year limit for the repair. I purchased the vehicle 2 1/2 years ago with 67,000 miles on it, so it was low mileage and the problem had not shown up yet. I have my own personal mechanic that I have used for the last 10 years, so I did not take my RX to Lexus. How many Lexus vehicles do I have to own to be a loyal Lexus owner, and what does that have to do with a defective part anyway? I will never own a Toyota product again. I bought this Lexus reading the high satisfaction report from Consumer Reports. Please be careful if you buy a Lexus, They may represent themselves as a high-end car company, but a design such as the oil line doesnt represent a luxury car line or the customer support you should expect.

I have a Lexus IS250 2008. Always park my car in my driveway, lived in the same place for 3 years and had my car for 3 years too. One night, came home, locked my car like every time. Next day woke up, getting ready to go to work, open my car and for my surprise my airbag was stolen - my whole entire system. They took the most expensive items from the car. They did not cut alarm wires or broke into the car. Made a police report, gave them evidence of what we found. We found what they call is a ghost key. This type of keys open any coded car without getting the alarm to go on. I contacted the dealer customer service and I ask how safe and secured is their car and they told me that it was the best car in security system. When I told them what had happened to my car they didnt know what to say and didnt want to help. My insurance told me that my car was a total loss. I was mad and disappointed with the Lexus company. I had a BMW before and it is a better secured car than the Lexus.

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

1. I was late in servicing the car because it was involved in an accident. 2. I called to make an appoint and left message to call. 3. Someone named Joanne from Service Department called, and I made appointment to service the automobile. 4. Joanne informed me that it will take one hour to service at a cost of $79.99. I do not have to wait more than one hour because its oil change and can be done in one hour. I was assured that I do not need to take a shuttle home for the appointment. 5. I received email from Joanne confirming the appointment with cost. 6. When I took the car on 21st November 2019, I was informed by Service Advisor as follows: • The car will be serviced and ready within one hour.• Car wash is not working but he agreed that he will personally vacuum car inside.7. Within one-hour car was ready. The girl announced my name and I went to see her. I was only informed by her that they installed Cabin Filter Free and she took me to Cashier. 8. Cashier told me to pay $300.00 and I was surprised but she never gave me opportunity to ask the question and put my Visa and asked me to insert my pin number in front of all employees.

In Honolulu Hawaii - Driving one weekend, my Lexus RC350 just dies on the street. Nothing works and finally I give up and tow my car to Lexus. On Monday I call Lexus and talk to the service manager Bryan. He informs me that when the car got towed they couldnt start but as of this morning, car starts fine and they cant identify what the problem was. He informs me that the technician will run tests to find out what happened and get back to me. I wait a week and nobody calls me. I call Lexus back and was told Bryan was out for lunch and that he will call me back. No call back that day. Meanwhile, I am not even offered a loaner and taking Taxi to and from work on my own expense. I call back Lexus and ask for loaner and told theres none available. I end up complaining and miraculously they get a test model that I can use. Basic IS model which is not the same level as what Im paying for but I didnt complain as I thought it was for a short time. However, if theres a test model car they can offer as a loaner, shouldnt I have been offered this from Day 1 instead of after few calls? Anyway, I get my loaner and feel better that at least now I have a way of transportation. Another Week goes by while I wait patiently and dont hear back so AGAIN call Lexus. At this point Im told that they still cant identify the problem and running more tests. I told the manager that I understand the situation but would appreciate some type of communication back as they make progress. Of course on phone Im given the yes absolutely. I had a business trip so end up not being bothered for 10 days and get back to Hawaii. Meanwhile I had my phone but never did get a call back. Another several days go by without a call which now my car has been in the shop for a month. Cant get in touch with Bryan and the receptionist tells me she will take message so I explain to her the situation and tell her that I just need someone to keep me updated. Nobody calls me back. By now, its nearly 6 weeks and I am just astonished at the bad customer service. I end up calling Lexus and explaining the entire situation to the receptionist and asking for the GM. I didnt get a call back from GM but the Asst GM calls me and finally some light at the end of the tunnel. He tells me that he wants to help and was apologetic. He tells me that technician needs to run more tests. I end up telling him that I want to get out of the lease so I can be done with and move on. Once I mention terminating my lease, GM ends up calling me few days later and tells me that I only have several months left so he wont release me from my lease. He offers me one month lease waiver as compensation. Finally after 2 months, I get a callback and told my car is fixed. I go to Lexus excited to finally put this long 2 month battle to an end and the cashier tells me I owe almost $900. I tell him that its covered in the lease/warranty and theres no way Im paying for it. With attitude, he tells me well you can talk to the service manager. Bryan who never returned my calls comes and tells me that its their mistake. At this point, I am just disgusted with their communication process and tell him to ask the GM to call me back. No return call for several days so I call back and speak to another manager and he tells me that the GM had family emergency and is not in the office. Finally after another several days, GM calls me back. I explain the situation again with being told to pay and the cashier attitude and now demanded that I dont pay for 2 months which he tells me he cant do because I was given a loaner. Im only asking for 2 months to be waived as I didnt get the car Im paying for and to be compensated for all the time I wasted plus the frustration I had to put up with. I have 2 Lexus at the moment and there will be no more Lexus for me the way its going.

The engine needed replacement in my 2002 Lexus ES300 at 100,000 miles. Lexus replaced it. At 121,000 miles, the engine needed replacement again and Lexus refused to replace it even though I showed them evidence that the oil was changed every 5,000 miles. I got $1500 for the car as is.

2013 Lexus RX350 nice ride, good in snow, reliable, and adequate storage. However, could be better visibility and need more room for passengers. Also navigation is poor. Electronic features are not intuitive. I end up just using my phone. I wish it had a phone integration feature.

Lovely company. They really did help me out with all the bills and paper work. I bought all in cash so that I wont have to pay more in the future. The sales man were pretty cool. I thought theyd be a lil too much or too forceful. Also, interior was clean, looked brand new, no miles in the car. Oh man the outside was clean, no scratches nor dents. Badass car. This time they really did over the limit. Im one happy customer with my Lexus. Couldnt ask for more. I love the car. Best choose Ive ever done.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

Please review this article before considering the purchase of a Lexus as there are fees once a one year. Grace period expires for both the remote start feature and navigation. https://www.thedrive.com/news/18313/lexus-charges-a-subscription-fee-for-remote-start

I love the brand. It has smooth sleek lines, beautiful heavy tires, chrome features, lavish detail, rich and beautiful colors. They are like riding on clouds and make every driver feel like theyre royalty. I feel like a world renowned superstar and the world and roads are my stages. Though it is a luxury car, it seats a full family very savvy and comfortably. Leather seats and plush detailing makes for very smooth sailing. Plus, the cars are very easy to optionalize and upgrade. Every driver can personally make their luxury liner their own. Truly the envy of everyone else on the road.

Lexus offer sedans for families, sports sedans for the young at heart and SUVs for families and or winter driving. You can choose the model that best suits your needs. These cars are total luxury. Everything from how it drives to its attention to detail. The numerous upgrades make the Lexus the only choice for someone who wants luxury paired with driving excellence. Even if choosing the base model, you will be surrounded in excellent craftsmanship. The interiors are beautiful, that paired with how they drive make it the perfect vehicle. Love it. Wouldnt own anything else.

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore! I was back in forth with Lexus via emails, I went to the dealer to show what is happening to the car, they said that I have to pay if I don’t like the way it looks! I called to have at least the dash board replace since is melting, but two customer service from Lexus Corporate said that the offer expired on March 31 this year and they won’t extend it, although they never told me about it when I went to the dealer or on our exchanged emails! Think twice if you planning to get a Lexus at this time: it is not the same quality or customer service as they started! A shame!

The 2016 350 was sitting in our shaded driveway for two hours. We came out to drive and noticed the smell of something burning and saw the plastic faceplate had some melting streaks running diagonally across the GPS screen, etc. We took it to our local dealer who immediately began accusing us of 1. leaving it in the sun; 2. using finger nail polish remover to clean the screen and finally, 3. burning a candle in the cup holder. All three are not only false, but condescending in tone. They said it is impossible to melt the screen with the low voltage components inside the dash. They took a picture of the screen sent to Lexus, who denied the claim.They never even checked behind the panel to see if there was electrical damage. So I sent my insurance adjuster to inspect the car at the dealer. He found that catastrophic failure of the in-dash electronics had occurred. I again contacted Sewell Lexus in Dallas, and they told me there was no evidence of any electronic damage. I asked them to check the GPS, switches, etc. as the service manager had not. They didnt call me, but then sent me an estimate for repair exceeding $12,000. I sent my adjuster over a second time and again Sewell claimed it had to be external damage. Funny, there are no tool marks, scratched, or anything that would suggest anything external had caused the problem. Once more Sewell made the assumption that their former customer was at fault doing ridiculous things to our automobile. How can anyone assert a claim when the car that was at the dealership for over two months hadnt even been checked to see if the circuits worked! I havent a clue if this is a one and only situation with Lexus, as this is our third or simply a dealer thats lost sight of his customers. My insurance adjuster insists that the failure caused the melting of the screen and fried all the circuits.

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

Rx350 Years behind in electronics and user interface. Inconsistent at best. From maps, to rear hatch to phone interface, to trip data it all is terrible. I turned in a Ram 1500 that was two years older but years advanced on all those features. The ride of the Ram was also much better. My previous four Genesis were also much more friendly.

The Lexus GS350 has been the most reliable car I have ever owned. The comfort level is excellent. Mechanically it is great. Lexus has been very frugal in changing the style of the car over the years, which helps keeping the value up.

I recently purchased my 2019 GX 460 Lexus from Lexus of Pembroke Pines. I have returned it twice, with complaints that the Navigation is not working correctly. Each time I take it back they insist that It is functioning like the other vehicles that they have in stock. Which is unacceptable. The Navigation system gives the wrong directions. For example, If I am traveling and the expressway, it doesnt recognize that I am on the expressway and tells me that the expressway is approaching on the left, then 1 mile later, it will say the expressway is approaching in the right; when in fact, I am traveling on the expressway.Yesterday, it gave me the wrong directions and I ended up under a bridge, completely lost. This is very frustrating and is a safety concern. I have been advised by an attorney to take the vehicle back once more, and if the problem is not resolved, I will be forced to take legal action. I am certain that there are numerous consumers there with the same complaint.

I will never buy another Lexus vehicle. After receiving a recall notice, I waited to take it to the dealer because I was unsure if I was keeping this car. When it was decided to pass it down to my 3rd year medical student, daughter, because of the supposed reliability, I took the vehicle in for the repair. When I left there with a diagnosed timing cover leak, engine oil leak, that occurs in about 100% of these due to a manufacturing problem, and was notified of a $2,800 cost, my trust in this vehicle is over. Not only was that uncovered, but my daughter has complained of the navigation/electrical system shutting off/rebooting approx. 8 times in a 2 hour drive. Jim Hudson Lexus service advisor said I needed an update for $186. Upon further review, I do not believe an update will help. I reached out to Lexus Corporate and after the case manager, finally, reached someone at Jim Hudson, this has been ongoing for about 3 weeks, she called to tell me that Jim Hudson could not create the navigation problem so they did not have a suggestion other than to leave the car with them for further diagnostics. Since the driver is a medical student, 2 hours away, this additional diagnosis time may not be a possibility. Also, she wanted to notify me that Lexus will not be able to help with the repair of the oil leak. After discovering the continued problems with these vehicles, not just the 7 year old ones but the 1 week old ones, I will remove Lexus from my possible cars to buy in the future. Please beware of any Lexus vehicle you are thinking of buying. I do not know how they receive such high ratings.

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

17 years and no problems. 145,00 miles and only regular services, still going to drive it for another couple of years, at least until the house is paid off. 1999 rx300 and it still in style, and it still drives like new.

I have a 2013 350 Lexus with 43477 miles on my car. Sensor went out on the car, brought it to the dealership to get repair and what they told me I just could not believe what they said and the amount the dealership want me to pay. My car is still under factory warranty. Have anybody else had this problem with their factory warranty?

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

I took my 2010 Lexus IS250 to the Wilkie Lexus in Ardmore Pa. for the 60,000 mile service. They called after looking over my car to let me know that I needed a front driver side tire due to a bubble in that particular tire. I gave them the ok to replace the tire and to do some other things that they said had to get done which drove the cost up considerably. Well, a few weeks went by and I decided to wash my car. I noticed a bubble in my tire and realized my tire was never replaced! I called the dealership and left a message in the voicemail of the service advisor that wrote up the invoice as his name is on the invoice. Since its Sunday, I dont expect to hear anything from Lexus until tomorrow (Monday). At which point I hope they will do the right thing and replace the tire that I paid to have replaced, that was obviously not replaced!

I own a 2002 Lexus RX300 - and in 2012 - qt 10 years I had to buy a new transmission - Lexus new of the issue and would not do anything for its purchasers - Will never buy another Lexus and will tell anyone that will listen - Have neighbors that bought same car and experienced same thing - If you know there is an issue - LEXUS - Step up to the plate.

They offer a wide variety from sports cars to SUVs... Id recommend any car Lexus has to offer. Ive owned a few!! They are also priced affordably!! And offer a variety of concept cars!! Lexus uses the best materials and supplies to construct their vehicles. They use the latest technology and are usually the first to use a lot of options and most options come standard!! Even though stock Lexus cars have more options than your usual car they also offer additional options that most cars do not even offer yet!!! This makes Lexus the best car out there!! Most Lexus cars can equip at least 5 passengers... Besides the 2 door sports cars every car rides at least five!! The bigger SUV rides 7 with extra room for luggage and whatnot!!

Lexus RX300 - At 99,000 miles the transmission had to be replace. Now the new one which I was told the only remanufactured part was the casing, has failed at 24,000 miles. They are making customers pay for repairs because of warranty running out. Does this make them unaccountable when with all these complaints they knowingly put in bad parts? Why isnt this being investigated? Do you know how dangerous it is to have a transmission fail when driving on a highway? Do people have to die before this issue is taken care of in a professional manner without lying or corrupted intentions? I am not paying for their corrupted actions. Everyone who has a problem needs to file with National Highway Traffic Safety for recalls &/or reimbursement!

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

I bought a brand new Lexus rx350. As soon as I took it home I noticed several things wrong with the car. I complained dozens of times on 1 same issue, and several times on other issues. They kept telling me to bring in the car. I live 2 hrs away from dealer I bought from. However each time I brought in car something else always goes wrong after they tell me everything is ok. I have been dealing with this lemon for a yr and several months now and still help in getting my entire money back that I paid for. I also got a list of all the repairs that was done prior to buying. They should not have sold this vehicle or put it on sale. They were taking parts from other cars and putting it on mine to check what was wrong. I also paid almost $2200 on warranties and other things which they claimed I will not get back. All I wanted was a car without any problems and did not mind paying for the extra warranties.If the car was sold as a lemon and they knew there were problems with the car, then you should refund everything including the warranties bought. I am going through Kealanda customer care who agreed to refund the purchase price but refused to refund the $2200 in extra things I bought. Trip charges I understand also, but all the trips were made to the dealership, over and over again. I was given the runaround since day one and lied to. This was my first luxury car and we did not feel safe in this car. It has stayed in 1 spot for the entire time since we noticed all these serious issues. We went on 1 small trip which we had problems with the head lights not working so we came back. Windshield wipers not coming on automatically when raining, Lexus Enform, etc... I could go on and on.I want the owners and Lexus to take care of this. I should not have had to go through so much trouble especially on a high end car. Dealerships and Lexus should be accountable for misleading and selling us a car they knew was defective. I want justice and a full refund including all the extras I bought with the financing department.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

Lexus 2008 - Sticky dashboard??? Dealer Lexus asking for replace $500.00 why??? Lexus need to RECALL and NEED to REPLACE them. I was bought brand NEW from Dealer Lexus in Clearwater. They should not asked for $500.00 to replace.They need to Replace it.

I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

From what I gather, Lexus makes great quality luxury vehicles and you cant go wrong with a single model made by the brand. Its very comfortable, which makes long trips so much easier on my back! It comes with lots of unique features & models to choose from when adjusting temperature, seating position & even a variety of lighting within the car. But the most used extra feature would be the seat warmers for sure. The care and maintenance bought in advance when purchasing your vehicle is the smartest way to handle yearly cost. Their seats are extremely roomy and comfortable. The backseat comes with a fold down armrest & cup holder for additional backseat passengers. Driver isnt the only one with a seat warmer. The front passenger also has warming setting. Both seats have their own dial so temperatures can vary per seat.

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. Its spacious inside the car and everything is easily accessible. Their buttons are not too complex. Theres not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. Its hard leather and it is not cushioned much.

Lexus requires you to pay a yearly fee to use remote app or key fob for remote start. They should not be doing this. Other manufacturers do not require this fee. I will think twice before purchasing another Lexus vehicle because of this.

I purchased my 2012 ES350 in May 2012, and it is the finest automobile I have ever owned. It has been to the shop one time for an oil change and a 5km check. I purchased my wife a 2012 IS250 with the same response. We are Lexus customers for life. I was a long time Lincoln customer until I purchased my first Toyota product in 1992 for my son to drive to college. Keep up the exemplary work.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

Turned in my leased 2014 GS350 three months early to a dealer in Idaho on 10 June 2016. I leased the vehicle in California. I paid my three months of payments and was told by the dealer that the car was in excellent shape. Two months later, I receive a bill from Lexus Financial requiring that I pay over $230 for excess wear and use. When I called them about it, they claim that the front bumper was cracked and they have posted a picture of it on an internet website. The picture was taken 5 days after I turned the car in to the dealer. I told three different customer service reps that there was no crack when I left the car at the dealership. They dont care. Lexus Financial is requiring full payment, as the last customer service rep told me that my contract states that I am responsible for damage occurring to the vehicle AFTER I turn it in.I called customer service at Lexus Corporate and complained. That representative took my information and placed it in my file, which she said she would do nothing with... which left me appalled. She asked me what I expected her to do with the complaint so I told her that I would expect that Lexus would care enough about a customer who, prior to this issue, was ecstatic about their Lexus experience to reach out and remedy the situation to the customers complete satisfaction. Apparently, they dont do that. It is sad, because the experience I had with Newport Lexus and Riverside Lexus is now being spoiled forever by Lexus Financial over $230. If they do nothing about it, they are surely a stupid company.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.