Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

There were three different models to choose from for this particular make. We decided to go with the second best model because it included the options that we wanted. The exterior is sleek with sharp lines and soft contours. The interior is also sleek. I like the sound system and the navigation system. With our particular model, we decided that we wanted to upgrade a couple of options, particularly the sound and navigation systems. We also decided on the premier leather seats. In addition, we are able to comfortably seat five adults. The capacity was one of our major concerns when purchasing a new car. This model definitely fits our needs.

We feel that we have been distorted in buying my wifes first new car, We drove 3 hours to buy our Lexus at Lexus of Lansing and they sold us the ceramic coat/scotch guard. They did not complete/do the ceramic coat and over sprayed the scotch guard which left dot marks all over the inside. They were done in 20 minutes with the ceramic and when we noticed what happened tried to call. Manager refused to talk to us. We talked to sales manager. They said they were all wrong and sent us to dealer near our house Lexus of Orland who then was told by the Lexus of Lansing dealer again to try to deceive us to do a butler.We believe we again were being decepted. Lexus of Orland agreed to do the ceramic for Lexus of Lansing and when we picked up our new car had scratches and swirls all over the car. Lexus of Orland refused to do anything. The manager said, You did not buy it here. We can not help you. We had to take it somewhere else and pay thousands.

I brought my wife’s 2002 in for regular service to Palm Beach Lexus. It needed tires and some maintenance, which I authorized. After doing the initial work that I had authorized for around $2,500 they sent me an estimate for approximately $8,500 for items they said also needed repair. One of the items they claimed was faulty, was the engine mounts. Since the car only had 66,000 miles on it, I found that hard to believe since they had replaced the engine mounts previously when the car had about 38,000 miles. My wife and I have been Palm Beach Lexus customers for around 20 years and we have purchased 4 Lexus SUVs from them. We have had good service up until 2-3 years ago when they changed service managers, since then the service has gone downhill. We then took the vehicle to an independent repair shop to see what additional service was actually needed. They came to the conclusion that 50% of the estimate that Palm Beach Lexus gave us, was not at all necessary. They claimed the engine mounts were in like new condition and many of the other items on the estimate were absolutely not necessary. I obviously was upset and called Lexus Guest Experience Center and spoke to Eric ** a case manager. He said that since the vehicle was out of warranty they couldnt and wouldn’t do anything to help and he did not seem at all concerned that the Lexus dealership was inflating estimates. He said since we were good Lexus customers he would give us a $1,500 three month Good Will Offer to purchase or lease another Lexus. I received and filed the Good Will email offer because I was planning on turning in my 2016 RX450H for a new vehicle. Two months later I started shopping for a new Lexus at a different dealership because I was not about to use Palm Beach Lexus. When I looked at the Good Will Offer the expiration date was dated the same date I spoke to the case manager (Eric **). I again called Lexus Guest Experience and ended up speaking with someone else. I told that person I was very disappointed that no one ever followed up on my original claim regarding the false estimate I was give from Palm Beach Lexus. And to make matters worse I was also given a Good Will Offer that expired in one day. That person told me I had to speak with Eric ** the original case manager and he would call me back. Eric ** called me back a few days later and seemed to have a bad attitude. I told him I was in the process of leasing or buying a new Lexus and would appreciate it if they could extend the offer. He said the Good Will Offer was only good for 3 months and he would not extend the offer. He said when the offer expires they would review it. Obviously, I was not very happy with his response. A few weeks later, I found a new 2019 Lexus RX450H at J M Lexus that I was planning to get, so I called Eric ** to get the Good Will Offer authorized. It took him a few days to get back to me and when he did he said he wouldn’t authorize the Good Will Offer until after I purchase the new vehicle. I told him that was unacceptable and I wanted to speak with someone else. He said he is the only one that makes that decision. I told him I was going to write a letter to Lexus Headquarters and he said go ahead, but it’s just going to come back to me. After all this I have no intention of ever purchasing another Lexus.

I love my 2006 Lexus RX h400. I had no problems and had great service from my local dealership (Meade Lexus of Troy, MI) but I was surprised and disappointed when I was told my entire steering column needed replacement (cost $1350). My SUV has never been in an accident and I was told that perhaps a pot hole had caused the problem. I can understand things go wrong with even great cars like my Lexus, but I didnt expect to foot the entire bill of $1350 when the failure of the steering column was not caused by me.

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

I am the owner of my third Lexus ES 350. I anticipated buying my fourth in the next couple of years. I have purchased a Lexus almost exclusively because of its reputation for quality. As I am often in my car alone, the idea of having a car that will not leave me stranded by the side of the road is paramount. I noticed initially, however, with my most recent car purchased new, the 2014 model, that it was not as quiet as my first Lexus.I let that past not attributing it to a decline in overall quality. However, I was wholly unprepared for the wholesale failure without warning of my transmission after only 74,000 miles leaving me stranded on the side of the road. I was lucky to make it to a surface street as the failure occurred on the highway. This was a car, as was the case with each of my prior purchases, that had each and every service recommended, all done by a Lexus dealer. However, I could have saved myself a tremendous amount of money, both in terms of initial outlay and maintenance cost, with a much cheaper car and received the same result. This is my LAST Lexus and last Toyota made car.

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

I bought a brand new Lexus rx350. As soon as I took it home I noticed several things wrong with the car. I complained dozens of times on 1 same issue, and several times on other issues. They kept telling me to bring in the car. I live 2 hrs away from dealer I bought from. However each time I brought in car something else always goes wrong after they tell me everything is ok. I have been dealing with this lemon for a yr and several months now and still help in getting my entire money back that I paid for. I also got a list of all the repairs that was done prior to buying. They should not have sold this vehicle or put it on sale. They were taking parts from other cars and putting it on mine to check what was wrong. I also paid almost $2200 on warranties and other things which they claimed I will not get back. All I wanted was a car without any problems and did not mind paying for the extra warranties.If the car was sold as a lemon and they knew there were problems with the car, then you should refund everything including the warranties bought. I am going through Kealanda customer care who agreed to refund the purchase price but refused to refund the $2200 in extra things I bought. Trip charges I understand also, but all the trips were made to the dealership, over and over again. I was given the runaround since day one and lied to. This was my first luxury car and we did not feel safe in this car. It has stayed in 1 spot for the entire time since we noticed all these serious issues. We went on 1 small trip which we had problems with the head lights not working so we came back. Windshield wipers not coming on automatically when raining, Lexus Enform, etc... I could go on and on.I want the owners and Lexus to take care of this. I should not have had to go through so much trouble especially on a high end car. Dealerships and Lexus should be accountable for misleading and selling us a car they knew was defective. I want justice and a full refund including all the extras I bought with the financing department.

There are many Lexus fun luxury models. I looked at Extreme Luxury XJ3, XJ1 -- all good models for me, priced different. Very hard to choose the one I wanted and took three months to pick. Waited to test drive till I was sure. Went online to check different models colors, prices to be sure. Had many things I wanted -- leather seats, CD player, GPS tracking, GPS navigation, and any add-on I could think of for me, heated seats, etc. Love two colors, white and black, and went with black. Overall love the two-door model. Just wanted four people capacity. Thats all I would need being childless. Four doors and more room wasnt needed for me. Like the more compact cars anyway. Easier to drive and love it better. Great color and model, and its the best for me.

In June of 2014, I leased a new 2014 Lexus GS350 F-Sport. Well starting around 1700 miles the car started having issues such as warped rotors and the rear power sunshade decided when to retract and deploy on its own. Then a couple of months later, the real issues started with the car. I would go to get into the car but it wouldnt start. The engine would act like it would turn over and start but it wouldnt. Sometimes it took up to 10 tries to get the car started. Sometimes it just would go to accessory mode without even attempting to start. So needless to say, the car has been back and forth to the dealer for multiple electrical problems. Here are the biggest examples: Obviously, the non-starting issue. The power retractable steering wheel and power seat took me on a wild ride while driving down the road. The power rear sunshade still has a mind of its own. The Lexus Parking Assist senses things are there when nothing is actually there and then sometimes they decide not to work at all. My Navigation System crashing and rebooting while driving. Horrible squealing with the brakes, etc. The car has been in and out of the service department for all the electrical issues and they cant find the reason for the car not starting or any of the other electrical issues. The car only has about 7600 miles on it and its currently in the shop since May 11, 2015. Im getting quite annoyed and concerned that Lexus would produce a $60,000 vehicle with these types of problems. They are known for their reliability, craftsmanship, safety, and state of the art cars -- I beg to differ. I am just waiting to hear back from the dealership to get the next excuse of why they couldnt fix the car. Needless to say, this is my first and last Lexus. I just want Lexus or the Lexus dealership to buy back this horrific lemon of a car and give me my down payment back. There are better options out there.

I wanted a certain blue color but there were not many choices. I wouldve gotten a different car that came in the color I wanted but my husband insisted on getting a Lexus. When I got it, it was shiny and looked as new as any car Ive ever seen. On the inside I had no problems as it was clean and well kept. My husband says there werent many options for customization or upgrades. He also said that we wouldnt need it anyways because the car is perfect as it is. I only needed 3 seats but there is more room than that so we can put other things in the seats when we arent using them and if we do need the extra seating for whatever reason, we can put the other stuff in the trunk.

I took my Lexus to Wilmington Delaware Koons. They say that my SUV was in good condition. Meaning no problems. I took my SUV to New York and noticed that I need an oil change. None of my filter was ever changed. The oil was dirty. I mean really look like mud. New York stated to me that I may get oil flushed and you cant let your oil get this dirty. I was really, really upset. I showed him the papers from Koons where my oil was done less than a month ago. My filters was changed. Lexus Koons took my money and never changed my oil. Lexus Koons stated that my car need a harness wire. That would cost $2900.00 plus labor. It had problems starting. My brother cleaned my battery cables. My car has been running fine.

The dashboard of our 2007 Lexus 350 RX is cracking. Now chunks of the dashboard are following out. We contacted Lexus and were denied any help in fixing the dash even though they know that the materials used were defective. We are extremely disappointed.

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesnt quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they havent fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!

I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???

Ive heard this same story from at least half of the IS owners I know or have asked if they had the same issue. This is unacceptable. I see older Lexi with 200k+ miles with perfectly function Nav screens. Not sure what Lexus is thinking...

The Lexus NX-300 we bought has worked out well for us. The vehicle has exceeded our expectations. We like the fact that this is a SUV. The part time AWD is really helpful here in the Chicago area. Also, the GPS in the car is really helpful and has traffic and construction updates. We like the heated seats too and the satellite radio. Bredemann Lexus where we bought the vehicle has our exceeded our expectations too. But the motion detector to get the rear liftgate to go up needs improvement. The motion detector isnt very sensitive and is sometimes quicker to use the keys. Otherwise, the vehicle works just great.A:

Lexus CT200 is 2015-16 the last year this hybrid was made. So glad we found one. We love it. Used car that is running with no issues. If you can find a used one, we are happier with the Lexus hybrid than their Toyota version.

2010 GX460 - This vehicle is 7 years old cost over $65,000. Lexus refuses to warrant the paint, they say the warranty is 4 years or 50,000 miles. This car has 39,000 miles on it hand washed since new. I had a paint company examine the paint and they determined that the factory E-coat failed causing the paint to split and peel, any stone chips and the peeling starts sooner. I contacted Lexus several times and now have been told they will NOT do anything, even after I informed them that I have another Lexus & Toyota in my garage, along with a list of previous Toyota vehicles I had owned previously. THEY JUST DONT CARE.

I have owned about 7 cars in my lifetime...3 of them were Lexus. They drive so well. They make you have a great day as you are driving it even when things are not going so well that day. It is my car of choice. I think everyone should have the experience to own a Lexus. If I could give my family one gift during my lifetime, they all would get a Lexus because I think it is a great car. There is no car like it.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

I just move from the mainland to Oahu. Did not think to call Lexus prior to moving in regards to my navigation system. When my car arrived I did call Lexus to find out how I could upgrade my system since it did not work here and the person I spoke with not only was just concerned about my issue, but probably told me there wasnt anything that Lexus could do about it. So now a blank box in the middle of my console and no help from Lexus to guide me to how I can fix my problem. I am so very very disappointed - not only that GPS does not work, but the lack of concern regarding my issue was absolutely appalling. Boo on Lexus customer service.

Am trying to assist a friend who owns an RX300 and was appalled by what she told me about her trans. problems. I own a 2005 Toyota Matrix (same co., same Ivory Tower board of directors). HELLO!!!!! And Ive been beyond appalled by what Ive read on the internet about inexcusable DEFECTS of Lexus products. I also am beginning to have trans. issues, so now I am doubly concerned! I am a CAR GUY and give quite a few people advice on WHAT TO BUY. From what Ive read in just the last few days on the internet, Ive just put Lexus on my DO NOT BUY LIST!! It is time for CLASS ACTION LAWSUITS; as was mentioned by the complaint I last read 5 min. ago. N.B. after several days of reading complaint after complaint, finally someone mentioned CLASS ACTION! PLEASE someone out there respond to this plea for help so we can get the ball rolling.

The engine needed replacement in my 2002 Lexus ES300 at 100,000 miles. Lexus replaced it. At 121,000 miles, the engine needed replacement again and Lexus refused to replace it even though I showed them evidence that the oil was changed every 5,000 miles. I got $1500 for the car as is.

I bought a 2015 Lexus and found out afterwards that I had to pay extra each and every year for this feature. As if that wasnt bad enough it has only worked about 3 times in 2 years. This year is no different. I have called customer service and been to the dealership and still isnt working. I have spent literally hours trying to get this resolved and was just told again that I would have to call again on Tuesday. I am so fed up. I wish I could give back my car and start over. Never again will I buy a Lexus!

I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

We recently took our 2008 GS 350 in for a routine oil change at a Lexus dealer in Sharon - what a great and impressive building with nice people. But imagine my shock when they told us that we would need brake calipers again! This car has about 60,000 miles. The brakes, including calipers, and all the tires have already been replaced once. The brake job, including calipers, was replaced by them just a year ago. We were told that there was no warranty. As I am sure you know, this is not an inexpensive repair. We have been religious about having all service done by this same dealer. I am now wondering if this is a defect. This car is not subjected to overt or extreme temperatures. It is housed in a heated garage so what could cause new calipers to go so quickly? I would like some answers. I appreciate your time.

Rain sensor for wipers does not work properly... Wipers are always wiping in dry conditions. The sensor is bad. The dealership cant change out as they say Lexus wont pay for part. I have a 2014 rX350 which Ive complained about this since the car was 6 weeks old (purchased end of Oct 2013). Now the car is 8 mos old and Ive brought in at least 3 times with this problem. Whats up with Lexus? Quality Performance of this feature is not satisfactory. Reliability of this feature is nil.

Great selection of cars. Beautiful car with a very nice silver color interior. Great clear stereo sound. Didnt upgrade much because too much extra cost but what I have is great. My kids love it so I would pick it again if I could. Hope to tell friends about this car because it fits a lot.

I have 66,000 on my 2008 Lexus GS 350. I have really only had one problem with my car, and that being the rear calipers froze. I have a certified pre-owned warranty that would cover this problem had I not taken my car to a personal mechanic for brake pads. He is the one who realized the calipers froze. It was towed to Lexus and it took me 3 weeks of fighting and speaking with the owner of the Lexus dealership to get it covered. Now 6 months later the headlight went out, When I looked and noticed there was condensation in the housing of the light. Again I still have a bumper to bumper warranty but again, this is not covered. The seal is broke and they state this is normal wear and tear. $1791.00 to replace, ARE YOU KIDDING ME. WHAT does the certified pre-owned warranty cover because at this point I have had two issues and neither of them are covered under this warranty. So with that said, and the fact that it took me 1 year and 2 months to get mats for my vehicle that were promised as part of the purchase deal from my salesman, and then they were not LEXUS mats. They were WALMART cheap mats... I AM ALL SET WITH BUYING ANOTHER LEXUS. SO NOT WHAT THEY PORTRAY THEMSELVES TO BE...

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

I bought a new 2013 Lexus ES350 last year, and was very excited. It was my first luxury car indulgence. Im 63 years old, and recently retired. Mechanically, the car ran and drove great. But, the lack of common sense creature comforts in the front cabin became such an irritation that I ended up trading it in - even though I took a depreciation hit of over $15K. Here are the specifics:1) It is very difficult to exit the car. The low ground clearance was difficult for me, especially since I have some hip issues. The other factor is that the door does not have an intermediate stop position. So, when you open it, it will tend to start closing on you. Many times I had to kick the door to keep it open, just so I could get out. You learn to do this after it shuts on your leg, which is quite painful. This was an issue for the passengers as well. In addition to just being annoying, the bottom door panel became filthy from all of the foot prints.2) There is ZERO convenient storage in the front cabin. I do a lot of detail work in the car, and just need a flat surface to put stuff down. If you look at the console closely, you will see that there is no flat area at all to put anything. The main console storage area crowns in the middle, and is back too far to be useful as a surface. The navigation joystick occupies the right hand side of the console. The shift lever occupies the left hand side. The beverage holder at the front has a sloped cover. The drivers side beverage holder is typically open, because thats the only place you can put your fob/phone/etc. There are no pockets or storage holes in the side of the center console. The end result is that a lot of stuff ends up dropping down between the console and the seat.3) If something does drop down between the console and the seat, there is no convenient way to retrieve it. The only way is to get out of the car, move the seat all the way forward (very slowly because it is a power seat), then open the rear door, get on your knees and reach under the seat from behind. Because of the power seat mechanism, you cant reach under from the front. Try this outside in 100+ degree heat, and it gets very old very fast. Especially when what you dropped is your key fob.4) This leads to my main complaint: The railings under the seats have not been machined, and have very sharp edges. After suffering my third very serious gash on my hand trying to retrieve what fell between the seat and the console, I just lost it. I traded it in not three days later.5) There is no place to put your phone - or even a sunglasses compartment above the rear view mirror. The only place to put stuff is in the drivers beverage compartment. Its like they went out of their way to remove any convenient storage and/or work area.I know to many, these complaints will seem petty. I guess if you drive a luxury car you shouldnt be concerned with these types of issues. But, after a year of putting up with kicking the door open, dropping stuff between the seat and the console, and getting blood all over my shirt and pants, I just couldnt take it anymore.

I purchased a new 2015 RX450h from a Lexus Dealership in MO in mid-December. I had the opportunity last month to observe my vehicle with the headlamps on. To my surprise, the headlamp covers are badly distorted. I took my vehicle back to the dealership only to discover that all the Lexus on the showroom floor had the same problem. I contacted Lexus and received 2 emails and 1 phone call explaining that its the way they are made and they are not looking for a fix. This is a real problem and maybe even a safety issue as the vehicle ages. Im extremely disappointed in the quality of the headlamp covers and that Lexus does not care about the product they put on the market. If you have a 2015 or 2016, take a look at your headlamps when on!

At the end of 2015 I started receiving offers from Lexus to turn in my current Lexus leased vehicle and lease a new one. The offer included waiving the disposition fee and the remaining lease payments. Since my lease was up in April 2016 and I was happy with my current CT200h I decided to go ahead and exercise the offer. I called and verified that I was eligible and I checked with the dealership when I made the trade-in. Both Lexus Financial and the Lexus dealership confirmed I was eligible.Two months later and I am still paying for the car I turned-in early in January, Lexus Financial cant find the money automatically withdrawn from my checking account, and has sent me to collections! Im supposed to pay double for a car I turned in under their offer? And the collections agent flat-out lied about the status of my account. Her response when I told her the money had been withdrawn? No, your bank took it back. So, here I am stuck with a car I now hate, a bill for six months of lease payments on a car that only had three more payments to go.

2007 Touch Screen on my IS 250 Lexus - On Feb 17, I had my Map Quest updated while my car was in for the 140,000 miles service. I noticed the Map Quest remained on the touch screen at all times where before it did not. The week of the 10 of March, the Touch Screen stopped working. I returned the car to the dealership on March 20 and received a call that it would take $3,100 to repair the touch screen. Also it was going to take 2 days to get the screen in to replace the old one. I have also contacted Lexus Headquarters in CA to see what they can do. I purchased this car New from Lexus In VA (what a Nightmare of a dealership); therefore, I begin going to one in Maryland which I was hoped would not be just after money/buy a new car. Well they are turning out to be the SAME. UNACCEPTABLE, I am not giving them this amount of money because I have given Lexus too much money. So one please let me know what backyard or shade-tree dealer who can fix the touch screen.

This car offers at least 7 different models. They are very dependable & affordable. You get excellent gas mileage. The color & body shapes are awesome. Also, this car is beautiful in appearances. I like to pull up on my family and friends especially after I wash my car by hand so its nice & shiny. Plus the cars are very powerful and stylish. You can go for long drives and be very comfortable. They have lots of space inside the car and in the trunk. You can fit at least 8 people. You can also buy the SUV style if you are going on a long journey. I would recommend this car to everyone I know.

Lexus offers luxury, stability and performance. They have over 3 different versions of each model to choose from and theyre all quality. The distinct appearance and standard features of this car brand include its body shape, how it handles on the road, and the amazing quality of the interior let you know you bought a luxury vehicle. The various upgrade and personalization options include very, very expensive parts. Buying upgrades for these brands put you out of pocket quite a bit of money so its best to just buy the one youre comfortable with and not upgrade parts. This brands passenger capacity is that its the same as every other car brand. If its a four seater, its a four seater. Maybe you can fit one more uncomfortably. But its the same. No special space for more.

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. Weve asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didnt get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said theres not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasnt Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.

I loved my Lex. It never let me down. There are lots of options with this brand of car from family cars to SUVs. Its very reliable and trustworthy. I know when I put my grandkids in my car, they are safe. Lexus offers sleek aerodynamic designs. A spacious comfortable interior is important to me, and Ive always had the passenger and trunk space I need when traveling. I bought my car used, so Im not sure about the upgrade and personalization options available through Lexus. I do have friends whove purchased new however, and they never had any complaints. My Lexus has a very spacious interior. I never have any problem taking my grandkids and all of their necessities in my car. Everything fits perfectly with room to spare.

There is a minor low level rattle inside the dash of my Lexus GS350 that can be heard only when the outside temp is under 70 F. And it could not be duplicated by the dealership.

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

You know I am a person who never misses a payment. Leased a vehicle and PAID the 2,000 to protect the car from flying stones. I didnt have to do that but rumor was if you lease they will ding you in the end for anything upon turning in vehicle. Paid for the extra mileage and then turned in early in West Palm Beach by 30 days under mileage because I was moving to Michigan. Sent my my 395.00 fee (what-ever in lease contract) BUT THEN SAW A FEE ADDED OF $150.00.Can you guess why they added $150.00 - never guess in a million years. REMOVAL OF A BUMPER STICKER. YEP, $150.00 because they didnt say hey you might want to remove that sticker - the finance guy who looks over the vehicle is a real **. Nope just turned over keys - thank you very much and then one month later sent me a bill that I called on to figure out $150.00 for what? Did you have a 26.2 sticker on your car? Yes. Well thats what the charge is for - removal ARE YOU GUYS SERIOUS!Wrote to the higher ups - called the people who I leased the vehicle from and no one cared and no one returned phone calls. Then had the balls to send to a collection agency. Protection plan $2,000 - one month early - under mileage that I paid for upfront! Perfect condition. So you know what screw you Lexus. I paid the $150.00 and I will tell my friends and then they will tell theirs and so on and so on about how unfair you guys were to a client. So maybe you wont post on your precious Lexus Facebook page without your people reviewing but I can post here and I can tell the world! Maybe thats my satisfaction and of course never ever lease/buy a Lexus.

Incredibly my Lexus GX 470 has the paint peeling off the roof (Already peeled off the hood, which they agreed to fix) and now Lexus Corporate refuses to pay to have the roof repainted. This is not a CHEAP VEHICLE and one that you would expect this from. I am driving around with grey headliner exposed in 2 big areas of the roof and top of windshield- what an advertisement for Lexus to show everyone how bad Lexus Vehicle paint jobs are. So incredibly dissatisfied with Lexus Corporate refusing to make good on a problem that never should happen with a SUV they make. Will NEVER PURCHASE ANOTHER LEXUS!!!

My first experience with Lexus dealerships here in WI put a sour taste in my face. In 2011 (I have an 05 rx 330) I took my vehicle in for the brake recall. Of course they said my brakes were fine but sent me home with an estimate for 5,000 in repairs needed. I was in tears but the car ran fine. Later found out none of it was true. My front headlamps have seized from moisture inside and they are so cloudy and dull I am afraid to drive at night. Lexus did NOT HONOR THE HEADLAMP WARRANTY. Later I went for an estimate for a clock spring repair, I was charged 180.00 for diagnoses of what I had already had diagnosed. No support from Corporate Office. Never again.

Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus theres plenty of room for four people. Ive never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.

My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.Her luxury car has become the running joke within her office. She has just been transferred to Houston and isnt taking the car with her as she would have to go the Local Houston dealer and start the waiting process all over again re-registering for the replacement dashboard. She just sold her car back to CarMax for 60% less than she paid for it ($15,000 loss) as they were the only buyer for the car with the volcanic dash.Lexus customer service has been unresponsive responding that the dashes have been slow to ship from Japan and that their hands are tied. Are we really supposed to believe that it takes more than ten months for a dash to ship from Japan? I believe that Lexus isnt taking this recall seriously as they know that the longer they put off replacing the dashboards the less the recall will cost them as cars will be totaled or sold and some owners will simply give up. I have owned 14 Toyota cars and 7 Lexus cars as I am in sales and trade cars at least every two years. I pointed this out to Lexus but they did not care. They point a finger at the dealers and the dealers point a finger at Lexus. The reality is that they are both giving owners the middle finger.

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

Condensation in the headlamp, frequently blown bulbs, vibration with speed of 70mph and slight jerk with the change of gears on a manual transmission.

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

I own a 2002 Lexus RX300 - and in 2012 - qt 10 years I had to buy a new transmission - Lexus new of the issue and would not do anything for its purchasers - Will never buy another Lexus and will tell anyone that will listen - Have neighbors that bought same car and experienced same thing - If you know there is an issue - LEXUS - Step up to the plate.

Lexus is not a very popular car brand because it is expensive and very innovative, but this is why this type of car will last a long time. Since it is a luxurious car, it looks very nice outside and inside. It has leather seats inside and the outside is painted black, making it seem more powerful and beautiful. Upgrading this type of car can usually be expensive, as the car itself is expensive. However, if you have the money to buy the car in the first place, then you should not have any problems upgrading it if needed. Since my car is not large, the passenger capacity is limited. However, all of the passengers that have ridden in my car were quite satisfied, so I would recommend the car when it comes to passenger capacity.

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

I am currently leasing a car from Lexus, and I am moving from one state to another. I tried to contact Lexus customer service for the instructions I should follow to complete the registration. Based on their misleading instructions, I have been to the DMV 3 times, wasted three days, and so far, I got nothing done. The customer service gave me different instructions every time and was always 100% sure about the incorrect instructions they gave me. They also insisted that the DMV told me the wrong instructions, but it is the DMV that will get the title registered. I called them the 4th time today, and they finally got some instructions kind of consistent with the DMV. But they kept telling me to provide them some documents via Fax and no emails... I have to say, this car will be my last Lexus.

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

I have a 2005 RX330 with 87640 miles on it. I have taken it to Lexus for almost everything because I wanted it to last a while. I went to get it inspected yesterday and was told that it failed inspection because I have to replace the PS rack and hose that are leaking - estimated at 1750 +350. So far this year I have paid almost $4,000 for repairs including new tires, new struts and tire alignment (twice - first time alignment did not work). When I looked this up and read some of the reviews, it appears I have company for this issue and others like the dashboard cracking, headlights, etc. I dont know what to do now - fix it and hope the problems stop or cut my losses and trade it in. In any case, I think that Lexus should pay attention to this and cover at least part of the cost as this is not due to wear and tear. I had a Mercedes with almost 350,000 miles on it and did not have all of these problems.

They offer a wide variety from sports cars to SUVs... Id recommend any car Lexus has to offer. Ive owned a few!! They are also priced affordably!! And offer a variety of concept cars!! Lexus uses the best materials and supplies to construct their vehicles. They use the latest technology and are usually the first to use a lot of options and most options come standard!! Even though stock Lexus cars have more options than your usual car they also offer additional options that most cars do not even offer yet!!! This makes Lexus the best car out there!! Most Lexus cars can equip at least 5 passengers... Besides the 2 door sports cars every car rides at least five!! The bigger SUV rides 7 with extra room for luggage and whatnot!!

I am not employed by Lexus or trying to help them in any way. I am a business owner that has been in the market for a luxury car. I love this website and feel it has prevented me from making a huge financial mistake! I have always wanted an Audi and was close to purchasing their flagship A8. After reading the nightmares of Audi ownership, I started investigating Mercedes and BMW on Consumer Affairs.To make this short, the complaints on Lexus (other than an apparent common problem with their dash cracking) are NOTHING compared to the three German manufacturers! Im seeing complaints on Lexus for using a quart of oil at 120k miles? Transmission complains at 60k? Just saying, read the problems other luxury owners are having, you will feel much better! I still dont know what I will end up dropping $70-$90k on, Lexus seems kind of boring to me, but based on the complaints I am reading about them, I feel it would be a much more reliable option than most..

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

This review is not about a dealership experience or tires. This is a decision that Lexus and Enform made consciously and won’t rectify. In certain model years of the GX 460 Lexus requires you to have a couple of paid subscriptions to use remote start. Now I get and fully understand the need for on-going service with the app that uses cellular signals to remote start, unlock, lock all that jazz via the app. However, to disable the key fob from working direct from fob to truck and have it require a subscription is bs! This vehicle already lacks in so many ways (i.e. terrible infotainment, worst navigation, etc.). This is just a pathetic choice on their behalf.You can experience a painfully slow touchscreen before you buy it and decide if you want to live with that on a $60k truck or not. When you buy you get a year of Enform service so you can’t experience the issue I’ve stated until after the subscription runs out and you then learn about this poor software choice made. Apparently it has caused enough attention that they stopped doing it for 2019+ but have no plans to retrofit a few years (maybe 2016-2018). I don’t know all years impacted as even Enform reps know jack about this. Shame on whatever genius department has their grubby hands in this.

I spoke to Appointment agent to set up appt for my car to be seen both for brakes repair and review of rusting on all 4 door handles. Firstly, the agent suggested that he had never heard of such an issue (odd since he has so many 2009 Lexus models on his lot!). Not only was my rusting concern misdirected to an alternative department, my request for vehicle repair suggested I would have to wait in the dealership for hours rather than shuttled home to work and return to pick my car up (because I was out of shuttle territory)! This dealership is the closest one to me in Whitby. This experience and the lack of genuine service from the Lexus Dealership confirms, I love the car but will never buy or promote the brand based on my poor experience. Thank you, Don Valley Lexus - Customer Service is definitely lacking. The vehicle was not purchased from you - but you cost the brand a very valuable client for servicing and future vehicle purchases!

A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

Complained of rubber trim falling apart around windshield housing, service quoted 800.00 to fix normal in Texas, car 3 years old in Warranty and extended, not covered. Dash was getting sticky and soft, dealer stated normal in Texas. Told them my 1996 Ford F250 has never seen the inside of garage. Dash is excellent. Car has been very reliable, had several recalls (valve springs etc). Alternator and fuse block both broke as the car was out of warranty 3 weeks 1600.00 to repair, tough luck.

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

Lexus offers a wide range of cars. These include sedans, SUVs, and sports cars. There are sub categories within each type of vehicle that generally relate to the size of the car - for example in the SUV category the smallest is the NX, the middle is RX and the largest is GX. Each of these categories also may have sub categories that usually relate to trim level. The Lexus car brand has always stood for a high quality luxury vehicle. Typically each model will include almost all of the features that one would think are associated with a luxury car within the standard price. There are additional packages of specialized features that are grouped logically at more cost - for example a cold weather package would include heated seats, 4 wheel drive, etc. The Lexus RX is a 5 passenger vehicle - two bucket seats in the front and a bench seat with seating for three in the back. There is no third row in this car. Each model has upgrade options that are presented as packages so that you can personalize the options to your needs to a degree. You are forced to go with a package even if you do not want or need everything in that package. That is a drawback to me.

My Ls has been in Lexus dealer since Dec 5 2016. Today is January 13th 2017 and I have yet to receive my car back. The vehicle needs a new navigation hard drive. I have third party warranty which covered the repair ($1400 part + labor). Prior to getting the warranty I bought new front end suspension parts for the vehicle. ($5,000+ air struts, upper and lower control arms and hardware, sway links etc all Lexus parts all out of pocket expense) I have all receipts for the repairs done and parts bought. My Vehicle had no issue or problems beside the navi when I brought it in for service. My vehicle was dropped off at Lexus on Dec 5 for the hard drive issue and still have yet to be fixed. I received the car back on Dec 27th only because I needed the vehicle for the new year as my loaner was way too small to fit my family in. Is300. (My car was 3 weeks sitting in the dealer parking lot doing nothing but waiting for parts).When I picked it up on the 27th driving back home from the dealer, CHECK HYBRID illuminated. I panicked. I pulled over and called the dealer. No answer. They were closed already. I didnt have this issue before bringing it to the dealer. I didnt worry too much because repairs still wasnt completed and maybe thats what caused the issue so continued on my way home. No problem. My Vehicle was returned on Monday (January 2nd) first thing to complete repair and the battery was diagnosed. Trouble code PA080 hybrid battery failure. Lexus wants $7,800+ to replace battery and my third party warranty covers all hybrid components except hybrid battery. My advisor informed me that I just missed the hybrid warranty period. 8 years/100k. I was informed that the vehicle will not drive for long and will leave me stranded somewhere down the road eventually if I continue to drive it.I travel from Massachusetts to New York often and cannot take that big of a risk. So I Filed a complaint about the battery as well as poor service. Manager Diane ** contacted me 24 hrs later saying she will make the contact with my dealer to see what can be done and speak with her manager. Communication was absolutely horrible. I had to call corporate multiple times just to get a reply. Diane never called me when she said she would. So I called again and they said Oh she left a message for you saying that your dealer will contact you today with a resolution. (One week later) She says Lexus corporate offers me a $300 credit for the inconvenience. I said What? Thats horrible. I drive a Ls600hL. Theres nothing I can get done or buy with that. I took the offer. Only because they wouldnt offer any further assistance. Something was better than nothing.As far as the hybrid battery, I asked her again what can Lexus do about this? She pretended as if this was a new story I was giving her. As if I didnt discuss it before with her. When The initial complaint was filed, it was regarding the hybrid battery. She says she will get back to me. Today Jan 13 2017. Corporate calls me and says they denied my claim for the hybrid battery and wont assist me on it. I have owned a Ls430, Ls460, and now a Ls600hL. Lexus top flagship. Never thought I would get service like this with Lexus. And its sad to say but this will be my Last and FINALE LEXUS.I will not support a company that cannot support the customers. I stood behind you for a number of years and never asked for a thing. Now when I need assistance you send me to hell. I will continue to share this wherever I can so all long term Lexus customers will know that Lexus isnt Lexus no more. So be prepared for anything. I no longer see reliability with Lexus. Thanks for showing me real customer service Lexus!

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

Lexus has a very good variety and I like the vehicles a lot. They are really cool and good looking. They have a lot of upgrades available and I buy them all usually. Also, the passenger room is good. It is very roomy and I will always like it. I am very happy with it and all of my passengers are too. I would love to own a Lexus for the rest of my life.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

I have a five-year-old Lexus with 50,000 miles. The vehicle is well-maintained yet the paint is wearing off. It is a dark color however, the paint job should last at least 5 years. The hood and the bumpers are worn so thin that they have changed colors.

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

I bought a 2013 Lexus Rex 250 on August 24, 2012. The front right door does not close solidly; it makes a whoosh. I have pointed this at least 5 times. They say noted and claim it should be that way. I have closed one other prison door and it sounds solid.

I love taking my car. The customer services is out of the chart. The management is attentive and I love taking my car there for service.. My person or agent is attentive and do the most to make the person.

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

I was looking for a nice sedan, and all the options available really blew me away. Very glad that I had decided to go with Acura over other options that were out there. A major selling point for me was the quality and sturdiness of the power windows. I was looking for something that will last me and not cost an arm and a leg when they break down so frequently. Ive had motors for windows go bad in several of my previous cars, so it was a must to find a brand with quality power windows. The windows work really well. The car is mainly for myself so I could really care less about the space, but if I do ever have passengers, Im pretty certain they will be very comfortable and that is awesome. I believe I will be staying with Acura the next time I am shopping for a vehicle.

They have quite a few models to choose from. Only a few were in my price range though. They could use some less expensive models in my opinion because not everyone can afford 50k+. The car is very stylish and sleek, and very roomy both for passengers and storage. It has leather interior, wi-fi, GPS, driving assist, and is great on gas mileage. There is a ton of features and you can upgrade almost everything. It all adds up quick though and gets rather pricey. The passenger capacity is great. I can fit 5 people in my car comfortably with plenty of room to move. Im rather short, but my boyfriend is over 6 feet and he sits comfortably in my car.

Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

I own a Lexus IS 250 SE manual. What happened is that my touchscreen GPS has a factory fault and stopped working. As now I am out of my warranties, Lexus told me that I have to pay for it to be replaced and it will cost me R 25,000.00. After telling them that it is a factory problem, they said to me that they can only help me pay 50% of it and they will come out with the other 50% for it to be repair. I think that it is unfair for the customer when Lexus knows that their car has a factory defect and still made the customers liable of paying that. Can I have any help on this issue, please?

If I could rate 0 stars I would. I lease a Lexus IS300Fsport, I have had it for about 1 1/2 years now and I have had several issues with my car and Lexus does not care about trying to fix my problems. Ill start with when taking it in for oil change and regular service I advised them that my rear passenger tire had a problem because it was losing air and I was having to fill the tire every two weeks. I was told on 3 separate occasions there was nothing wrong with the tire. In December on my way to a meeting 2 hours away from home on the Turnpike I had a blow out on that tire. As of today I am still waiting for the service manager of the Fort Pierce location to call me back. When taking the car to a tire place I was informed that all 4 tires needed to be replaced as they were all cracked/dry rotted. This car is only 1 1/2 years old and has 25,000 miles. I was then shown that I needed brakes in the front. I spent $1,700.00 for tires and brakes on a new car. I have had many cars in my time and have never had to replace tires and brakes that soon and that low mileage. When I called the corporate office their response was that it was not uncommon. How is that even possible. They had no interest in helping me. On December 25, 2019 I got in the car to find a very nasty wet odor, I proceeded to feel the carpets and found that the passenger back carpet and under the seat was very wet, I dropped it off to the Kendal dealership as I was down there and going out of town. They had my car for 17 days. Never called to update me about the car nor called at any time to tell me what they were trying to do. I called every two days and got no information. After 17 days they called to tell me that they could not find anything and that I needed to pay them because they took the passenger seat out (without calling me to let me know this). By the way the car is under warranty. After 17 days I picked up my car with the same wet smell and wet carpet with them telling me I must have left a window open which I did not! They would not even dry it out for me which I asked them to do so that I could see if it happened again. I left the dealership and noticed that the cover plate underneath the car was not attached and was dragging, I went right back for them to tell me that it was not a big deal. It just needed to be clipped on, well why would the service person not do that before taking the car down off the lift. I then get home and it was dark at this point, but the next morning I woke to see that my driver side rim is destroyed!! I called the dealer immediately to advise them of this for them to tell me the manager was on a business trip and would return Saturday 1/18. I am at this point still waiting for him/her to call me back to discuss this matter. This is a lease and I can not turn the car in with a destroyed rim nor do I want to drive a $50,000 car that is only 1 1/2 years old with a destroyed rim. I am so disappointed in Lexus product but even more so with their staff/managers at more than one location. I would advise anyone thinking of getting a Lexus to spend your money elsewhere. I have been the owner of very expensive sports cars and have never had problems like this. The worst part is that Lexus does not even care! I guess that is what you can do when you are such a big cooperation. My daughter in law was either buying my lease out when it came time or getting a Lexus. I have advised her not to do either.... Very unhappy customer!

Ive upgraded the rating because the dealership decided to replace the water pump with a new one. It was not honored under the powertrain warranty; however, done as a good will gesture. The whole ordeal was terribly stressful but Im thankful I have a new water pump. I still think Lexus needs to work on Customer Service.

I own my 4th Lexus car which is a 2020 new 250h UX Lexus model. Ever since the car was delivered to me I am complaining about a strange noise coming from the Runflex tires the car has. The dealer would not accept the complaints nor change the tires and my general very good experience with the previous Lexus cars I owned is now completely different and the ride is just not enjoyable to say the least!!

I had a GS 400 and loved it. Best car ever. Even beat my Jetta. Its about the suspension when it comes to a Lexus. I love 4 door Lexus ES. Luxury and sweetest cars ever. You can tell what year each one is from the back lights. Same style made for so many years. It sold cause it is very nice. It has different sensors and buttons for your passenger. You can have the AC while they have theirs on whatever they want. Amazing cars. All around.

My complaint is with Lexus, not so much with the dealer. I started having resetting of the navigation system in my 2006 RX330 about six weeks ago with the issue occurring about every 1.5 hours. Now, it happens every 1.5 minutes. The issue does not interfere with the operation of the vehicle, but it is most annoying. Each time the system resets, the audio system is momentarily interrupted but the hands-free (Bluetooth) connection is killed, rendering it useless.I went to the Lexus dealer for a fix, assuming the problem would be minor--perhaps just a loose connection somewhere behind the dashboard. Surprise! They concluded that the five-year-old factory-installed navigation system needs complete replacement at a cost of $1740. Unbelievable.Will I look to Lexus when time comes to buy something new? Unlikely.