My car has replaced fuel pump last summer. And its factory warranty ended on 12/16/2016. However, my car still had problems from engine since last summer. So I dropped my car at the dealership and got loaner car about 5 times between last summer and this January. They had never found what the problem is. Finally, my car stopped on 3/4/2017. My car is towed to the dealership. And I heard that my cars engine is broken and it needs to replace to the new engine. It is totally unfair to pay for replace the new engine. My previous car was Acura. The reason why I switched to Lexus is the Lexus engine is very strong and they always goes to million mileage. Now, I totally regret to switch to the Lexus.I heard that something was exploded inside of the engine. And something broke the engine and it popped out from the engine. The engine is half broken (on 62000 miles, but out of warranty). Do you believe this? NOT CRACKED. Dealership pushed me to pay $8000 to replace my engine. How many people can pay $8000 right away? DO YOU UNDERSTAND WHAT I AM SAYING?

Ive been trying to resolve this issue for about 2 years now. My car dashboard has become very sticky and when its very sunny outside, it is hard to see through the window because of the reflection from the dashboard. When I was living in South Florida, I mention this to Lexus of North Miami. They were no help and stated to me that I should be getting a letter in the mail, which never came. When I move down to Maryland, I also brought this matter to the attention of Lexus of Silver Spring and again, the individual helping me stated that I was not on the list which didnt make sense to me. I call the Lexus Customer Satisfaction number but the rep stated that I wasnt eligible. I dont understand why I wouldnt be eligible since I did purchase the car from a Certified Lexus dealership.

I was driving my 2007 Lexus RX 400h when I turned into the parking lot (from a stopped position) and proceeded at very slow speed when I inadvertently bumped the curb, upon entering the parking lot the Power Steering Light came on and no longer able to steer the car. I had to get towed all the way back to home. There wasnt even a scratch on the car and yet the entire safe steering ability was rendered inoperable. I have been looking online and I see that there are many other victims of what seems to me to be a major design flaw and a terribly unsafe condition. I brought it to the attention of Lexus and they decline to fix it or help address this problem in anyway and I am stuck with an $1100.00. It seems to me you would have a reasonable expectation of a solid construction in an SUV and not something that is so precariously frail.

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

Lexus needs a few more models as to distinguish itself from other luxury brands. Right now, Lexus has a staple of sedans and coupes for a sporty type of brand. I am not impressed with their SUV and perhaps they need a different type of crossover. I found too that Lexus did not offer as many upgrades as I had hoped to find from a luxury car company. I felt limited by the options available. Otherwise, Lexus has a very Alex and modern look which is supported by modern in-car features. Lexus does a good job of incorporate a more modern feel into a luxury car. The car also fits about 4 comfortably which is more than enough for me. I think it very average in that respect.

All of this is well-documented and all Im doing here is piling on. I have a 2012 RX-350 which is a wonderful car for the most part, but it has a useless nav/phone system that really never works. The phone dumps, saved numbers and it generally sucks. Lexus wont even listen to me when I explain at the dealership (Fresno Lexus), because they either dont care, or know the problem cant be fixed and merely follows the corporate talking points.

For two generations, our family has been very loyal by purchasing Toyota cars to drive. For the last 40 years, our family has purchased and driven at least 25 Toyota cars. But we were disappointed with our brand new 2007 Lexus ES350. On December 27th, 2012, I read the article on Yahoo news about the Toyota Motors agreement for settlement of Unintended Acceleration. Well, I owned this 2007 Lexus ES350 and experienced that sudden acceleration problem when the car was set on cruise control driving on the freeway. Therefore, I submitted a written letter by email to Toyota Motors explaining my findings.The reasons for selling this car are because (1) I never heard any reply back from Toyota Motors after submitting a letter to customer service. (2) my wife and family members in Asia was afraid of us driving it in the United States with an accident. Furthermore, they live very far away to come to our immediate attention if we were involved in an accident. (3) Lastly, there were sad news happening here and there because of this sudden acceleration issue. Finally, I sold the car to CarMax dealership in Monrovia, California in March of 2011 with less than 7,000 miles on the odometer.At first, I even went to Longo Lexus/ Toyota (which is the largest Toyota dealership in the United States) to sell the car back, but they explained that there is no recall on my car. The Longo Lexus service foreman even went on a test drive with me in my car and on the street. Also, Longo Lexus/ Toyota refused to give me a reasonable offer to buy my car back. I paid $40,000 brand new and sold the car at a big loss for only $24,000 to CarMax with less than 7,000 miles on the odometer because we were afraid to drive the car.Continuously, our friends and family comfort me that life is more valuable than losing money on a known trouble car. How come Toyota never bothered to help when we have an issue? What happened to good old Toyota reputation? Kindly help me in this matter!

I have been a Lexus faithful since 1995. Bough about 8 of them. I am driving a 2013 Lexus LS 460 AWD and ES 350 (2010). Fantastic cars but now if I have an iPhone, which I always had does no fully compatible with the car. I cannot reply by send canned text messages.. According to the dealership it is APPLEs problem and I should switch to an Android phone. My solution is to look at other luxury cars.

When I bought my 2006 Lexus Hybrid at Vista Lexus in Woodland Hills, I purchased 100% money back extended service contract. In 6 years if there are no repairs, they said I would get back 2,025 dollars. I called Lexus and they said it was the dealership’s responsibility. I found out that Vista Lexus was sold and it is now called Woodland Hills Lexus and they dont keep records. It is funny because they have records that tell them to call me for service every 6 months and records that say my service contract is expired. I called the new owner of Lexus, Dede Anderson at **, and her attorney, Ms.Talara ** at **, called me. She said the insurance company that offered this contract is out of business but I could send my information anyway. But because it was past the 60 days for me to file for reimbursement, it is too late anyway. I was told by Lexus dealership when I purchased the contract that this was no brainer and I would get refund automatically, that Lexus was honest. I just want customers to be aware of fraud at all levels. Thank you.

This year I purchased my 3rd Lexus at McDermott in East Haven. I must admit that my purchasing experiences have all been fine but there was something unique and special about Charlie ** as the Client Advisor. Immediately, I found Charlie to be welcoming and eager to help me find the perfect car with the correct color that fits into my small 1929 garage. He was totally accommodating to my weekend requests for appointments and was a man who listened and remembered my requests. He could do a dissertation on Lexus history which I found fascinating plus there is no match for his wonderful sense of humor. In addition, it’s not over with the signing of the contract. Charlie has said that I can call him anytime I have a question about the car! This has been validated and is such a great pleasure to have this option. In addition to Charlie, there is an excellent Service Dept with Tanya and co-workers. And, there is Ryan M., A certified Lexus Technology Specialist to navigate buyers thru the technology maze and Crystal, Business Manager to help clients thru the paper maze!! Thank you Mr. McDermott for have such an exemplary team!!

I recently bought a 2006 Lexus IS350, For some odd reason it was difficult for me to drive the vehicle due to visibility, turns out the vehicle has a worldwide issue with melting dashboards! Making it hard to drive as it reflects your visibility. The first thing I did was contact my nearest Lexus dealer and ask if they can fix this issue! GUESS WHAT! THEY CANT AND WONT! Turns out theyve extended the warranty already for 10 years, so for customers and drivers who have bought the car after the 10 year mark ARE OUT OF LUCK. THIS IS SHOULD BE A SAFETY RECALL AS IT DIMINISHES YOUR VISIBILITY! Other than this car I also own a 2008 Lexus RX350 WITH NO ISSUES, but Lexus has completely let me down on this. This shows they dont care about their product and customers, sadly this will be my last Lexus.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because Ive had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didnt get much better with my new Lexus. Keep in mind Lexus doesnt have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. Ive been in 7 times in 3 months. Ive owned it and theyve fixed nothing. Theyve identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.Anyways on top of the dealer not caring for your car if you contact Lexus directly, they dont call you back or they tell you they cant do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just dont know what to do. I regret buying a Lexus and Ive only had it a few months. I feel Ive put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.When I brought it in for the scraping noise the dealer said we hear it but we cant find it so youll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. Ill just have to wait, or I can go to another dealer. Im hesitant to go in about the oil burning smell because I want it fixed. I dont want to have a car that I have to wait till it runs out of oil before theyll fix it.Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.

At just over 130,000 miles, my 2002 Lexus ES300 Sedan, which I bought used in 2009, quit running. I had it towed to my mechanic of 14 years. The engine is totally locked up due to oil sludge. The oil had just been changed. There was plenty in the car and it was the color of caramel. The oil my mechanic pulled out of the bottom of the engine is the color of road tar and just about as thick. I serviced my car regularly. He called Lexus and they told him this had been a problem. I’m asking Lexus for a new engine but know it will be a battle regardless of the validity of my claim. Anyone have any advice/recommendation on how to ensure this has a positive outcome for me?

I am the original owner of a 2008 GS350. I bought a Lexus because they had a reputation for high reliability. My car certainly has not lived up to that reputation. I have had tons of little problems but with only 62,000 miles on my car the engine blew up while on the freeway and 12 miles from any service. I had a headlight that wasnt working and it cost me $2200 to repair it because my ballast was faulty and they require you to replace the whole light assembly (lenses, plastic parts, etc.). What an insane expense and an environmental disaster. Lexus Customer Satisfaction (lack of satisfaction?) basically did nothing to compensate me or fix the problem. I will NEVER buy another Lexus. I highly recommend that you also stay away from any Lexus. They are certainly not the company they used to be.

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

They have various sized sedans, SUVs that come in both all-wheel and front wheel drive. They are built well and last for a long time. They are fun to drive and come with many option packages. Features can include but are not limited to air-conditioned/heated seats, heated steering wheel, multi-disc CD player, radar controlled cruise control, heads up display, different sound systems, etc. Numerous options to choose from. Different dealerships offer different options, so you will have to check with your local dealership to see what they offer. Some options include gold plated badging, pin stripes, rubber floor mats, hood/front end stone chip protectant, etc. Their SUVs offer plenty of room for passengers with ample leg and head space. Their larger sedans also offer plenty of room for passengers. Their smaller sedans and sport cars dont have as much room but are still comfortable.

I have a 2007 IS250. I bought the vehicle brand new. Ive had several issues with this vehicle, for starters the vehicle inside interior is POORLY crafted. The dash is melting, as well as the door panels. Ive had to replace both headlights. I also had minor engine problems which was covered under warranty. Lexus is rated as one of the top vehicles in the country. I would NEVER EXPECT a TOP RATED vehicle as Lexus to have this sort of issue (interior). I find this to be VERY UNFAIR to myself and other consumers who have purchased this vehicle and also experiencing this problem (interior). Lexus REFUSE to order a RECALL on this issue. If I had known the interior on this vehicle was SO POOR I would have never purchased it. If you are thinking on purchasing this model, the model itself is NICE, OTHERWISE, DO NOT PURCHASE. I just would think a company of the sort (Lexus) would do a MUCH BETTER JOB at listening and HANDLING consumers complaints and protecting LEXUS name. I am sure this complaint is not the only complaint on this particular model (IS250). All the other models Im certain DO NOT HAVE this issue so why not place a RECALL ON THIS PARTICULAR MODEL, AT LEAST THE DASH? Unhappy Consumer. I rate this vehicle???

I have a 2004 Lexus RX 330 in Bamboo color. While under warranty, all the door handles and outside mirrors faded. Lexus repainted/replaced all of them under warranty. Now, February 2012, the same oddity reoccurred and Lexus claims they are exempted from repairing them since it is out of the warranty period. No one from Lexus or the dealer can explain why this anomaly occurred in the first place or reoccurred. The vehicle is garaged and even receives a so-called protective coating from the dealer every six months.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

Great selection of cars. Beautiful car with a very nice silver color interior. Great clear stereo sound. Didnt upgrade much because too much extra cost but what I have is great. My kids love it so I would pick it again if I could. Hope to tell friends about this car because it fits a lot.

Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!

My wife and I have a Lexus 430. The trunk lid has an electric power latch which automatically operates to pull the lid down tight when the lid is closed. On 9/30/13, I pulled the switch that opens the trunk in order to allow my wife to take out groceries that were inside the trunk. As my wife was in the course of lifting the trunk lid with her fingers, the latch unexpectedly and without warning activated to close the lid on her fingers with such crushing force that her finger bone was fractured, and her fingernail was pulled out. My wife has been suffering excruciating pain since the mishap! The Lexus owners manual does not give any warning or advice about how to open or close the trunk lid. If Lexus had warned of the danger of the power latch coming down while one was attempting to raise the lid, my wife would never have opened the trunk lid with her fingers!

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

We have an 07 LS460 that was purchased as a certified car in July 2010 with 29,000 miles. I was called around November 2012 when car was in for service about extended warranty. The guy said that he would get with us before certified ran out. We had car in for service in June 2013. They replaced a few items and were told of a knocking noise when braking. Neither myself or the Lexus folks think about the warranty. Now 2 weeks out of warranty and only 52,000 miles on the car, it needs a brake actuator at a quoted cost of 3,000 dollars. They have offered a 50 percent off to fix it. When I look online I see that the knocking noise was this part. This is our 3rd LS and also 1 RX for my daughter. Very disappointed with Lexus. Could be a safety issue and seems to be a problem on the newer LS. After 16 years of having a Lexus, there will be no more. I was told that they would work with me if I traded the car on a newer one, that they could absorb the $1500 in the trade. What a bunch of trash.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

Driving a Lexus hybrid (RX 450h) I dont need an office. I can park the vehicle, fire up my internet hotspot on my phone, pull out my computer, and conduct business. The hybrid battery keeps me warm in winter and cool in summer. I average 30 miles/gallon and it has enough storage space for almost anything I need to haul.

I called Lexus customer service over a disagreement I had with the local dealership where I purchased an RCF. After a week, a junior level employee called me back, explained to me that my original customer service contact was off for the day and then parroted the same story I got from the dealership. When I asked some follow up questions he said he was only reading from notes and couldnt answer specific questions. Very unprofessional in my opinion. I suspect that the CS rep that was working my case had the flunkie call me back so she didnt have to deal with me, but of course that is only speculation. I let it go at that although I should have told the junior guy to have the original contact call when she was back in the office.

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

I had a worst case scenario of a safety recall: defective valves broke and I had total engine failure. Lexus did honor the repair, though I was under 100k mileage, I was over 3 yrs. They kept car 3 wks, replace one engine block and the valves. I paid for brakes, flushing system, and a new starter (car suddenly didnt start when I went to pick up car after 3 wks. Strange! Starter was another $1300. Car has 67,000 miles. This car is terrible... The brakes I can feel under foot and they sound like they need new brakes, not like they just had a brake job. The engine runs rough and loud. Makes some noises. The car also has a roar. The driver door even squeaks now and the whole car makes a noise and is rough. Its embarrassing! Has anyone had any problems? They had to take it apart and put it back together... Im thinking they didnt do a good job. Its not the same car. Any help or advise? I dont even know what to tell them.

If I could rate 0 stars I would. I lease a Lexus IS300Fsport, I have had it for about 1 1/2 years now and I have had several issues with my car and Lexus does not care about trying to fix my problems. Ill start with when taking it in for oil change and regular service I advised them that my rear passenger tire had a problem because it was losing air and I was having to fill the tire every two weeks. I was told on 3 separate occasions there was nothing wrong with the tire. In December on my way to a meeting 2 hours away from home on the Turnpike I had a blow out on that tire. As of today I am still waiting for the service manager of the Fort Pierce location to call me back. When taking the car to a tire place I was informed that all 4 tires needed to be replaced as they were all cracked/dry rotted. This car is only 1 1/2 years old and has 25,000 miles. I was then shown that I needed brakes in the front. I spent $1,700.00 for tires and brakes on a new car. I have had many cars in my time and have never had to replace tires and brakes that soon and that low mileage. When I called the corporate office their response was that it was not uncommon. How is that even possible. They had no interest in helping me. On December 25, 2019 I got in the car to find a very nasty wet odor, I proceeded to feel the carpets and found that the passenger back carpet and under the seat was very wet, I dropped it off to the Kendal dealership as I was down there and going out of town. They had my car for 17 days. Never called to update me about the car nor called at any time to tell me what they were trying to do. I called every two days and got no information. After 17 days they called to tell me that they could not find anything and that I needed to pay them because they took the passenger seat out (without calling me to let me know this). By the way the car is under warranty. After 17 days I picked up my car with the same wet smell and wet carpet with them telling me I must have left a window open which I did not! They would not even dry it out for me which I asked them to do so that I could see if it happened again. I left the dealership and noticed that the cover plate underneath the car was not attached and was dragging, I went right back for them to tell me that it was not a big deal. It just needed to be clipped on, well why would the service person not do that before taking the car down off the lift. I then get home and it was dark at this point, but the next morning I woke to see that my driver side rim is destroyed!! I called the dealer immediately to advise them of this for them to tell me the manager was on a business trip and would return Saturday 1/18. I am at this point still waiting for him/her to call me back to discuss this matter. This is a lease and I can not turn the car in with a destroyed rim nor do I want to drive a $50,000 car that is only 1 1/2 years old with a destroyed rim. I am so disappointed in Lexus product but even more so with their staff/managers at more than one location. I would advise anyone thinking of getting a Lexus to spend your money elsewhere. I have been the owner of very expensive sports cars and have never had problems like this. The worst part is that Lexus does not even care! I guess that is what you can do when you are such a big cooperation. My daughter in law was either buying my lease out when it came time or getting a Lexus. I have advised her not to do either.... Very unhappy customer!

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

I have a Lexus 350 bought in 2013. I love it!!! However, I think there is a potential danger in one of the features of placement of knobs!!! The ignition round button to the right of the steering wheel and the knob for the radio are too close together and I have twice now pushed the radio button thinking I had turned the ignition off!!!!!!! There was extraneous noises from a lawn mower and I just went inside and left the car running. I was shocked when I came out an hour later and found the car running. I believe the two buttons, probably the ignition button should be placed in another area higher, lower or someplace away from the radio button. Now I realize if I had locked the car it might have sounded an alarm, but not sure. Sometimes it is not necessary for me to lock my car and I just push the button and go inside. I am now very nervous and feel stressed about pushing the wrong button and always going out to re check. Would appreciate your feedback on this for what I think is a design problem and could cause a dangerous situation. Thank you so much. This note.

Lexus had a major recall on the dash and replaced it. I just wish they would have done that from the start instead of giving us the runaround.

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

As a LEXUS owner we received an offer of a $75 VISA Gift card if we test drove a new Lexus. I submitted my Lexus Offer on Dec 6, 2016. Confirmed online on 1/21. I contacted Lexus that my card was not yet received. [email protected]. CustomerLINK replied on 1/22 and said they would mail out a new card (5-7 Business days for receipt). Received a card on 1/27/2017. CARD HAD ZERO BALANCE! Contacted them three times (and I contacted Lexus Corporate who told me they couldnt help me) and still do not have a VISA card with $75 on it. THE LEXUS MARKETING DEPT IS USELESS WHEN IT COMES TO CUSTOMER SATISFACTION. Today I got another Marketing offer and told them to keep it! (I wouldnt ever receive it anyway)

I want to complain to my Lexus 570 (2011). I bought it from Al Futaim Motors Company LLC which is in UAE. I had issues with the noise from the car when I change the gear (transmission) from R to D. I asked the workshop (sales manager) at the first service (1,000 Km). They tried to repair it but the sound came back again.Also, the car is now in the workshop for the service (40,000 Km) with the same issue. They are still telling me they will find out the problem to fix it. Today, I took the history report of my car to complain about it in the ministry of economy because I feel as I wasted my money when I bought this car. I am looking forward to hear from you.

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in todays market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, thats what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.

I have a 2007 GX470 around 55000 thousand miles and park inside garage most of the time. I notice lil small crack around my cluster/meter for months now and I figure oh its just a small crack and then one day I notice a long crack running from left to right about 2 ft long. I call Lexus and they told me bring it in and they take pictures and turn out my extended warranty not cover. WTH and they had the nerve to charge me around $1200 and they ask can I afford to paid $500+. I told them I cant afford to paid anything. It suppose to be cover and they even said that they have customer with same problem. They will contact me 3-4 weeks and let me know how much it cost. Makes me dont want to buy any kind of Lexus car ever. Im disgusted.

Ive read many of the reviews here and so sorry to hear of so many horror stories when dealing with Lexus. My wife and I own two, both 2015s: A GS350 and an RX350. The ironic part.... we bought them from a terrific local Carmax, not the local Lexus dealer. Both extremely low miles and in pristine condition; both bought in 2018. We LOVE the cars. Now.... the Lexus dealer here in Raleigh, NC is Johnson Lexus and, even though we didnt purchase the vehicles from them, they have been nothing short of fantastic in their dealings with us. They literally bend over backward to make their customers happy; prompt, fair, efficient, and GOOD service on our vehicles. Friendly, helpful staff. Do things for free very often. Just aces. So the moral of the story, IMHO, is it really comes down to the quality of the dealership you have in your area. If youre lucky enough to get a dealer like we have in Raleigh at Johnson Lexus.... youre good to go. If not? Potential nightmares. Guess the warning to potential Lexus buyers is this: Spend a LOT of time researching both the car AND the dealership before you act.

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

On December 2011 I took all my savings to buy the best luxury car to drive and enjoy my Golden years. After receiving various recommendations and reading the reviews I decided to buy a Lexus RX 350. I went to Lexus of Wilmington and purchased Lexus RX 350. The dealership assured me this car would easily last for more than two to three hundred thousand miles if I changed the oil in a timely fashion. On September 21, 2019 the temperature gauge showed my car was overheating, I immediately took it to Newark ToyotaWorld. They found no leaks and there was no warning code or indication on the display panel of any malfunction. I have religiously done maintenance as recommended based on the professional advisement of Lexus from the date of purchase. All maintenance records can be obtained through Newark ToyotaWorld.After taking the RX350 to Toyota on September 21st, I was told by the Newark Toyota dealer that my car needs a new water pump and engine replacement. The cost to replace it with a used engine and no warranty is $8,049.49 and the cost to replace for a new engine is $14,985. I was told to remove my car from their parking lot within a few days. I talked to Lexus customer rep Cindy and Lis ** complaint #**, she told me to get my car towed or transported to Lexus of Wilmington to further analyze the engine malfunctions (I have already spent $120 diagnosis fee, and $100 in towing charges). Why I need to further waste more money for towing to Lexus of Wilmington, plus their diagnosis fee, when it has already been determined by a professional Engineer that there is no compression in the engine, Radiator is leaking, water pump and battery is discharged.Since I no longer have any reliable transportation, I have turned to public transport to go to doctors appointments, and receiving rides from my neighbors to run daily errands like food. I have depleted my savings funneling money into this so-called world class Lexus, now I have no money left to buy any new vehicles. My dream of enjoying my golden years driving a dependable luxury car has become a nightmare. I wish I had gone with a competitor’s product in hindsight. I feel I was cheated out of my money, knowingly I was sold a Lemon by Lexus of Wilmington. Company/dealership has defrauded and I can do nothing.Zubair

I purchased a 2007 470LX in excellent condition. When it was delivered, the rear view mirror was hanging down and the car smelled as if it had been in a flood (car supposedly one-car, Lexus certified pre-owned). The seat belts are water-stained. There is rust on the chrome or metal of the seat belts.Upon delivery, I expressed my dissatisfaction and concern about it being water damaged, but got no satisfactory explanation. I might add that I paid a premium because it was a limited edition with only 32,000 miles. The dealership is not accepting or acknowledging that anything is not as advertised or described to me. My dealership in Dallas (Sewell) had been great, and I have already paid $250 additional to try to get the smell out of the car. Do I have any legal rights, or how can I make Scanlon Lexus respond?

I recently purchased my 2019 GX 460 Lexus from Lexus of Pembroke Pines. I have returned it twice, with complaints that the Navigation is not working correctly. Each time I take it back they insist that It is functioning like the other vehicles that they have in stock. Which is unacceptable. The Navigation system gives the wrong directions. For example, If I am traveling and the expressway, it doesnt recognize that I am on the expressway and tells me that the expressway is approaching on the left, then 1 mile later, it will say the expressway is approaching in the right; when in fact, I am traveling on the expressway.Yesterday, it gave me the wrong directions and I ended up under a bridge, completely lost. This is very frustrating and is a safety concern. I have been advised by an attorney to take the vehicle back once more, and if the problem is not resolved, I will be forced to take legal action. I am certain that there are numerous consumers there with the same complaint.

Put in gas, change oil, just drive and enjoy. This is my fourth Lexus and I found no fault with any of them. I would not consider any other brand for my personal use. The only other cars I own are also Toyota products.

I’ve owned this car for 8 years, and, although it has almost 150,000 miles, it looks and runs as good as it did when I bought it. Regular oil changes and minimal repairs are all I’ve ever had to do. I will always own a Lexus.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

I just leased my sixth Lexus and I regret it! I dont care how great it drives because the music sound system is the WORSE. The rear speaker has NO SOUND coming from it at all. When you drive the only speaker that sound comes from is the front speaker. God forbid you increase the volume, the sound blasts at you so loud that it is torture to drive in the car. There is nothing Lexus service can do. Its their new sound system. It is torture! Not only that, my business only uses Blackberry phones and the new 2019 Lexus only works with iPhones. My last 2016 Lexus allowed text message to appear on the screen. Now the new 2019 Lexus models. So it is MANDATORY that you have an iPhone if you want to drive the luxurious 2019 Lexus without using your stereo system.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

I love Lexus line of models, mainly the cars but would really like to see a sportier van or SUV option for us moms on the go, maybe have some options for electronic device storage for all the passengers. I would love to see a wine bottle storage compartment added in as an option when us adults want to go on a night camping trip too. Keep the luxury, keep the excellent quality but amp up the capacity and horsepower. The sleek lines on the exterior set it apart, but what I love most is how the inside fits so well. The features are very high end and the designers and developers obviously put a lot of work into how convenient everything would be to reach. The auto locking of the doors that can be customized by the driver is an amazing feature too, it keeps my children from trying to unlock or open the doors. I can set how long the interior lights stay on, change my exterior signal flash, the brightness of my dash lights, among many other amazing features. The passenger capacity is huge, luxurious and keeps the kids from annoying each other.

I have never used the upgrade or personalization options because I have purchased an older used car of that brand and that wasnt an option. But the features and appearance of the car is excellent and I like the way it looks and drives. Its one of the best looking cars Ive owned. Its still a luxury car that I feel comfortable and cool driving. Also, its a very spacious car that fits many and and still have lots of room for everyone to enjoy the ride. I would choose the same car over again.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

When you mention the name Lexus you typically think quality. After all, this is not an inexpensive car! Well, the dashboards in several of their models crack (sometimes, all the way across). Their answers: your car has been left out in the sun too often for too long. Well, I would imagine that most people who own Lexus typically keep them garaged. So, why is it that other brand cars (years old, and left out in the sun) do not crack?? The other issue on some of the newer and more expensive models is that the panels (which are made of a synthetic, plastic-like material) get very sticky to the touch. Lexus answer: they were not made for our hot and humid weather that we have here in the South. Youd think they dont have engineers that test their products?? Or, do they just sell their product in cooler climates?

I purchased a 2014 Lexus IS 250 in February. Since buying the car I have noticed the gray spots popping up everywhere in the paint, so I took the car to Lexus of South Atlanta to have them look at it. They told me it was from bird poop, which I knew was not the case since my car stays clean. I had three other people look at the car after that to tell me it was not bird poop causing the paint to do that, that it was a defect with the paint they used to paint the car. Since the car is still under all warranties I call the Corporate office of Lexus and opened a case. Once I was contacted by the case worker I explained the issue to her and she then told me to take it to the closest Lexus dealer and have them do a work order and inspect the car she would then follow up with me. So I called the dealer and set up a time to bring it in. When I got to the dealer the service manager at Lexus of South Atlanta was so rude to me and told me he could not look at my car due to the rain which made no sense seeing how the car was in the shop not outside. The following day my case worker called and then told me I had to bring it back and try and have them look at it again so that being the 3rd time taking it to that dealership. They took pictures of my car and told me that they would be sent off to cooperate then they would let me know when I needed to bring my car in yet again for the 4th time to have a man from Corporate look at the car. The following week my case worker calls to tell me Lexus of South Atlanta had contacted her and said nothing was wrong with the car and they would not be fixing it. I asked her who she spoke with. It was the service manager there which he had no part in speaking to me or writing the work order to know what was going on with the car. She was going to close my case since he had called. I complained and she said we can go to the next step and have a man from Corporate look at it. Finally the man from Corporate was able to look at the car. When we first met and I was showing him the spots he says oh yeah something is going on here, then ask if we can have a body shop look at it since he was not aware that the whole car had spots. He thought it was just the door and a finder. So we took it to a body shop near the dealership which is one Lexus uses quite often. A few different men that work at the body shop look over the car and say they think its from a chemical and that it would be $10k to repaint. The man from Corporate then tells me if it was just the one panel and door he would fix it no problem but it being the whole car they dont feel that its a paint defect and that they wont fix it. The service manager was trying his hardest to talk us out of wanting the car fixed. Told me my rims would come back scratched, that the value of my car will drop so much that if I traded it in I wouldnt get anything for, but if I was to trade it in how it sits with spots all over Im sure I would get way less than what I would if the paint was fixed. I picked Lexus as a car because they are suppose to be nice cars that wont give you problems as long as you maintain them like you should and only owning my since February and seeing how I get treated at their dealerships makes me want to never own one again and to make sure everyone I know, knows how terrible their customer service is. Their cars are not cheap and there is no reason my car should have messed up paint. I truly think Lexus doesnt want to fix my car because of the price it will cost them. And dealing with their Corporate office is just as bad as dealing with Lexus of South Atlanta. If you miss the call and call back like the case workers ask you to do in the voice message they leave you, can never get in touch with them, and they wont call back for another day or two. I highly recommend if youre considering a Lexus car to look up reviews and do your research because my experience with Lexus in the short months of owning my car have been terrible!

2014 Lexus 300H, PCS, almost kill me. I bought this car in 2014, and the car started using the brake system by itself. I was driving and the PCS would start flashing and all of the sudden the car came to full stop without reason. It happened 4 times, I took it each time to Lexus of Bellevue, they said they couldnt find the problem. The fourth time I was going 50 miles per hour and the car used the brakes by itself; I span and went into a ditch. Someone called the police and I called the Lexus road assistant. They towed the car, I thank God nothing happen to me or my friend. They looked at the car again and one more time the Lexus service said there is nothing wrong with the PCS. I hired an attorney and we are dealing with them right now. The car has been parked for 3 months now, and I am still paying for something I cant enjoy due that I dont feel safe driving it. Please if you own a Lexus that has PCS and you have experienced similar problem please come forward. Please comment. This system is called PCS, PRE COLLISION SYSTEM, the worst!!

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.Very sad to see they will not stand by their product. I will be seeking legal remedy but in the meanwhile, if you must buy a Lexus, stay away from the cars with the glass moonroofs. You could be driving and not only have a sudden shock that can scare the life out of you but if your interior moonroof shade is also open at the same time, you could get badly injured by the falling broken glass shards. Very dangerous.

Ive received a Warranty Enhancement Notification ZLD over a year ago and the Lexus dealership that I take my 2006 RX330 for service tells each time I contact them about fixing my dashboard that the parts are not available. Im writing this to find out when the parts to fix my RX330 dashboard will be available at the dealerships. This issue has lowered the resale value of my RX330.

Things keep falling apart. The window is making a noise, the armrests have no leather on them... Its all flaked off. And now the TRANSMISSION. I was told by multiple people that it would easily go to over 200K miles... Its falling apart at 150,0000. LEXUS is only a luxury model because of its PRICE!!! Resell value sucks too!

I was sitting in traffic and heard a pop. The next morning the interior lining in between the glass had a long separation in it. Took lexus IS 350 to lexus dealer and was told that a rock caused the break. Well, there is no chip in the glass but there was a chip on the top of the roof that had taken a large chip out of the paint. The hit was in alignment with the latch where the top fits into the windshield area...of course being a female, it was clear that the repair manager was right and I was wrong... we are treated different even in 2015. There is no hit on the windshield and due to my experience as an insurance agent for 30 years and having taken glass repair classes, I strongly feel the cause is a stress break caused by the roof structure and the design where the convertible top meets the windshield. The corporate office is to check with the service manager...hear what he says. Now really do you think he will change his story??? I ask that but got the standard answer...he is the service manager. I expect nothing but a run around even after being a loyal Lexus buyer of 5 Lexus....will never buy another Lexus unless they admit that stress cracks do happen and this is one. Beware of Lexus cars...run.

Lexus GS 300 1998 issues with turbine speed sensor and Solenoid C Electrical. How many of these type malfunctions happened with these models in the year 93-98 vehicles?

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

Very happy with car in general. I have had specific problems with the occupant window motors. The front occupant window stopped working shortly after the warranty expired. I was upset but paid the bill. Now, Im at over 140,000 and both back windows and you guessed it the occupant right front window are all no longer working. I went to Lexus to check on recalls but nothing there. They say there are no problems, no recalls. Sounds like a safety issue to me. If I was ever in an accident I dont think the occupants could get out of the car. Ive owned a number of new cars over the last 40 years and have never owned, seen or heard of a car with so many window issues. Not good for Lexus or Toyota.

My Lexus doesnt have all of the Bells and Whistles, but Im still paying a hefty price for both car and insurance. It does have plenty of power for take off though,(and even on the Audubon if you want.) Its too powerful for my taste, as it will be be going what feels like 55 or 60 but will actually be going around 85 or 90. It doesnt handle curves very well at high speeds either.

Lexus has very wide range of multi purpose vehicles, there is a lot of different everyday car models as well. They also have several supercar models. They are very sleek and stylish, very high quality looks and designs. You definitely can tell what the quality is like by looking at it. I just have the base model and its very well equipped with CD, air conditioning and great sound quality from the speakers. You can also very easily fit 4 passengers in it, one in the front and three in the back, its surprisingly roomy in the back. The passengers can be seated comfortably.

Lexus cars are comfortable. I like the features and the easy accessibility of the car. The leather seats are easy to clean which makes my job a lot easier. The butt warmers are nice and help to keep us all warm during the winter months of the years. Our model specifically can only hold up to five people. However I believe that Lexus makes other models that can hold more people than that. This car suits my family well as there are five of us and we are all able to fit comfortably in the car. The car has a small built and our model is black and sleek. The paint has stayed nice and sharp throughout the course of many years and I believe that it will continue to do so over the next couple until we decide to go to either donate the car or purchase a new one. We are interested in a car with seats that are not leather as the smell bothers my family and the seats always seem to be super hot or cold.

Of 4 Lexus autos Ive owned this is my first nightmare. Ive talked with dealership in Torrance, CA for over 5 hours and 9 people later; Lexus just no longer cares about their customers. They have lost being #1 in true service. We ordered this nice new RX 350 (build online) and after 60 days kept asking the dealer if he could locate sooner than a 6 month wait. Finally our salesman at Henessey reached out and said he had one but no factory tow package (jet skis). He said one could be added by them after the purchase. Many, many, many conversations later - IT CANNOT be added! Lexus changed the wiring harness in the 2016 RX 350. My dealer should have known this!!! We are really pissed off in the dealership as well as Torrance but apologize and neither will work a trade since we have titled it, without us coming $4500 out of pocket!! This will be the last Lexus for me, we have learned (burned) our lesson. People are now whispering aftermarket but Lexus has the wiring fix, just wont step up and assign it a part number and make it available for consumers to purchase. Instead anyone wanting their tow package in their desired color and interior trim package better be prepared to wait because LEXUS NO LONGER CARES!! The worse 50K purchase Ive ever made!

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

The staff went out of their way to be certain all my concerns were addressed, scheduled a loaner auto and completed the work as promised and on time. They followed up to assure I there were no outlying problems. I will continue to bring my auto here for service.

I have a 2009 Lexus ES350 which has been recalled because of the passenger Air Bag. Yesterday, I tried to get some updated information as what to expect with this recall. I contacted both Lexus and my local dealer in Orlando. No one was able to provide any information -- how long before being fixed, etc. I asked for a supervisor at Lexus and they said that it would be 48 hours before I would receive a call.At my local dealership, I was able to talk to a lady in charge of customer (un)relations and she was no help. I asked to speak to the General Manager and was denied. She said that she was as high as I could go. I do not know about you, but when companies deny you the opportunity to voice your concerns to higher management, I am extremely concerned about a business who operates in this manner. I like my car, but the service and lack of information from a supposedly Luxury car company is appalling. My last Lexus. This type of customer service is very short sighted and will cost Lexus millions of dollars -- not the way to keep repeat customers!!

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

I have a 2006 Lexus RX 400h with 49,000 miles. The dashboard leather (may be Rexine) is ripped off in couple of places. I called Lexus and talked to the customer service people, but they are not helpful. I think they dont want to help me. I think this is a serious negligence from Lexus.

I have a Lexus GS 300 2006 with less than 100k miles. I took my car to Westminster Lexus about 6 months ago because of stalling and poor acceleration. The service dept stated that they would put my car on a machine to see what was wrong with it. They called me back and said the machine didnt indicate any problems. But they changed a few filters and said that should correct the problem. Needless to say, that did not correct the problem and the car is still doing the same thing. When I took the car in, they charged me $75 to run the test plus the cost of the filters. Now, I called them back and told them that I am having the same problem and I need to bring it back and wanted to know if I would be charged again. The gentlemen on the phone said I would be charged again and there was nothing they could do about it at all. So now, I need to take the car back, pay again and there is no guarantee they are going to fix it. I’m very angry about this.

I had a GS 400 and loved it. Best car ever. Even beat my Jetta. Its about the suspension when it comes to a Lexus. I love 4 door Lexus ES. Luxury and sweetest cars ever. You can tell what year each one is from the back lights. Same style made for so many years. It sold cause it is very nice. It has different sensors and buttons for your passenger. You can have the AC while they have theirs on whatever they want. Amazing cars. All around.

My bad experience of purchasing Lexus ES350 and RX 350 2017 at the Keys Lexus dealership, first car ES350 given trouble after two days not picking up speed, car was shaking, engine light on, then following return to dealership switch to RX 350 2017. After over a month it has same problem. Car not picking up speed, engine light on.

Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

I bought a Lexus IS 250 then being Active Duty Military I got notice I had to deploy just a couple short months after I bought it. My manufacturer’s warranty expired while I was Deployed. There was a bulletin put out about a known problem to fix under warranty vehicles for condensation in the driver’s side headlight. I get back and come up due for an annual state inspection and the car fails due to the condensation. Lexus refuses to Good Will fix the headlight even though the warranty expired during my deployment.I have low mileage only 37,000 miles on the car and they still wouldn’t consider that. I pleaded that they be sensitive to the fact I can control if I’m deployed and the warranty expired while I was gone. Now I’m expected to pay full price over 2 grand for a known condensation issue with a headlight. I expected better from this company. They care nothing for Military. Most businesses are far more accommodating. I’ll gladly trade in my Lexus at Honda.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

I have been a customer of Lexus for 12 years, this is my last car with them. They are rude, non-accommodating, and flat out lie. Seems there is no point in having a recorded line because clearly if its not to their benefit it is non consequential. They call about important matters, from random ** phone numbers and NEVER leave a voicemail, and months later state we tried contacting you!!! I am a professional, I dont have time for mediocrity. I will never purchase another Lexus, nor will I ever again recommend them to my colleagues.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

Lexus had huge issues with their dashboard, glove boxes and side arms in some models. My model was a LS460. The material used would literally melt, turn sticky and rub off in the sun or heat. They developed a program to fix their short-comings and I was told it would be fixed a couple yrs ago. I dropped off car, they said they would fix issue and did nothing. After several calls, with zero returns I went to dealer. Was told we will get you in and take care of it, nothing again. Went back and was told the offer had ended and I need to call corporate. Corporate said they would not fix and I could pay for it myself.So, in summary, Lexus dropped the ball for over a yr and half thru a pandemic then would not make it right with a customer that has had about 10 of their cars in family over the years. Lexus only cares about selling their cars and obviously not keeping customers happy or doing what is right after their production failure with this certain issue. My advice is look elsewhere for your expensive vehicle purchase!

UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace. So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular brand. Lexus has really let us down in this matter.ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the drivers side of the dashboard and then it spread to the passengers side. I later read that its being called melting dashboard, due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre, all the information, and was told a case manager would call me in 2 business days. When I didnt hear from them by the 4th day, I called and was told none of the information given to Andre was in the system and I had to provide the information again.The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didnt bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I dont know initial location that it came from, but damage didnt appear with the original owner. Im in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!

My wife IS 250 2007 has melting and cracked dashboard and panels which Lexus sent me a letter to get them replaced. I took the car to the dealership. They told me to come back in the summer cause my Lexus does not meet the repair criteria. Even now the dashboard it feels like butter you can take chunks out of it. Now I have no idea if they would replace it or not cause I guess whats happening to my car is normal. I didnt know Lexus meant to make dashboards like that and is normal.

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

The garage door opener on my new RX350 opens the door from inside the garage, and closes the door when sitting directly in front of the garage. But with the door closed it wont open the door. I have a $12 mobile opener clipped to my visor. Service department sent out a tech to verify that I had the opener programmed correctly. IT worked for him one time, but then wouldnt work for me. He came back and couldnt get it to work. I think the signal is just weak, or the antenna is not hooked up. But I dont like not being able to open the garage door with my $53k car. Im sure this is not a common problem for Lexus but Id like to see some resolution to this problem.

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.