es350 2015 - The brake malfunction while in church parking and hit the wall and my car was totaled. Not happy with the car.

We purchased a 2011 Lexus RX 350 in April of 2013. Shortly after we noticed rat droppings inside the car. Every day there was more. We put a mouse trap inside the back hatch and we caught one. In a few days we noticed more droppings and set the trap again. We caught another one. Then, we caught 2 more. Called Lexus in California, they told us to contact the local dealer in Birmingham, AL. We did and he told us they had the Lexus coming in all the time with mice. He said there was no way to keep them out, they were coming in from the bottom. We carried it to a friends tire service and put it up on the rack. There was no place for them to get in under there. With further searching, we found that the rats were building a nest in the fresh air filter. This past week, more droppings, set traps again, caught 2 more mice. We have had 4 Ford Explorers, 3 Chevrolet SUV, numerous other vehicles, trucks galore. We had 5 sons that had vehicles and none of the above or childrens had mice. That is a total of 6 mice caught in this car since May. This seems petty compared to what the previous comments were. It would really be terrible if the mice chewed the leather seats or some of the wiring. It would really be bad if one ran up our leg.

I purchase a 2010 RX350 in October 2009. When the year came around, I needed to have my navigation system updated. I was told that I have to purchase a disk for $199. This is a luxury vehicle and you want the buyer to pay that kind of money for an update. Cars of lesser luxury like Lexus are giving their customers free update for at least 3 years. I would like to have at least a free update before you ask me to pay for one. I am paying enough for the car as it is, and this is the treatment you give me?

I bought a brand new Lexus rx350. As soon as I took it home I noticed several things wrong with the car. I complained dozens of times on 1 same issue, and several times on other issues. They kept telling me to bring in the car. I live 2 hrs away from dealer I bought from. However each time I brought in car something else always goes wrong after they tell me everything is ok. I have been dealing with this lemon for a yr and several months now and still help in getting my entire money back that I paid for. I also got a list of all the repairs that was done prior to buying. They should not have sold this vehicle or put it on sale. They were taking parts from other cars and putting it on mine to check what was wrong. I also paid almost $2200 on warranties and other things which they claimed I will not get back. All I wanted was a car without any problems and did not mind paying for the extra warranties.If the car was sold as a lemon and they knew there were problems with the car, then you should refund everything including the warranties bought. I am going through Kealanda customer care who agreed to refund the purchase price but refused to refund the $2200 in extra things I bought. Trip charges I understand also, but all the trips were made to the dealership, over and over again. I was given the runaround since day one and lied to. This was my first luxury car and we did not feel safe in this car. It has stayed in 1 spot for the entire time since we noticed all these serious issues. We went on 1 small trip which we had problems with the head lights not working so we came back. Windshield wipers not coming on automatically when raining, Lexus Enform, etc... I could go on and on.I want the owners and Lexus to take care of this. I should not have had to go through so much trouble especially on a high end car. Dealerships and Lexus should be accountable for misleading and selling us a car they knew was defective. I want justice and a full refund including all the extras I bought with the financing department.

My ES 350 dashboard is melting, has a fume coming from the car because of the melting dashboard. Contacted Lexus - we were told, What do you expected, you have got a old car. I would never buy a Lexus in my life again. Lexus is not what it used to be.

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

The Lexus hybrid is really no-brid. It rarely uses electric power but is constantly charging. The first 100 feet under 10 mph will be EV power. That’s all folks! It saves NO gas, and the engine is extremely underpowered.

2014 Lexus 300H, PCS, almost kill me. I bought this car in 2014, and the car started using the brake system by itself. I was driving and the PCS would start flashing and all of the sudden the car came to full stop without reason. It happened 4 times, I took it each time to Lexus of Bellevue, they said they couldnt find the problem. The fourth time I was going 50 miles per hour and the car used the brakes by itself; I span and went into a ditch. Someone called the police and I called the Lexus road assistant. They towed the car, I thank God nothing happen to me or my friend. They looked at the car again and one more time the Lexus service said there is nothing wrong with the PCS. I hired an attorney and we are dealing with them right now. The car has been parked for 3 months now, and I am still paying for something I cant enjoy due that I dont feel safe driving it. Please if you own a Lexus that has PCS and you have experienced similar problem please come forward. Please comment. This system is called PCS, PRE COLLISION SYSTEM, the worst!!

At just over 130,000 miles, my 2002 Lexus ES300 Sedan, which I bought used in 2009, quit running. I had it towed to my mechanic of 14 years. The engine is totally locked up due to oil sludge. The oil had just been changed. There was plenty in the car and it was the color of caramel. The oil my mechanic pulled out of the bottom of the engine is the color of road tar and just about as thick. I serviced my car regularly. He called Lexus and they told him this had been a problem. I’m asking Lexus for a new engine but know it will be a battle regardless of the validity of my claim. Anyone have any advice/recommendation on how to ensure this has a positive outcome for me?

Lexus was a recommendation from someone I know and from third-party reviews (e.g., Consumer Reports, Edmunds). My experience/relationship with salesperson and customer service was good. I prefer this brand/model for connectivity technology (e.g., smartphone, tablet, media), good acceleration/engine performance, seating capacity, residual/resale value, hybrid, diesel-fueled and electric powertrain options, interior roominess and minivan options. Also, quality / workmanship / AWD (All Wheel Drive) / off road capability / handling / warranty options / value for the money / price / maintenance / operating expenses / SUV / crossover options / durability / reputation of the brand / model.

Things keep falling apart. The window is making a noise, the armrests have no leather on them... Its all flaked off. And now the TRANSMISSION. I was told by multiple people that it would easily go to over 200K miles... Its falling apart at 150,0000. LEXUS is only a luxury model because of its PRICE!!! Resell value sucks too!

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

I own a 2005 Lexus RX300 SUV with 109,000 miles. In early 2013 I began to notice a crack on the passenger side front dashboard. I took it to the dealer and their solution was for me to replace the front dashboard. Total estimated cost - $1,800. The crack follows the line of the passenger side airbag. When you buy a luxury car you expect the interior to last longer than 8 years. The car is parked in a garage. I think the defect is associated with the way the airbag was installed and I further believe Toyota knows this. Beyond the appearance issue I wonder if the airbag is defective?

I’ve owned this car for 8 years, and, although it has almost 150,000 miles, it looks and runs as good as it did when I bought it. Regular oil changes and minimal repairs are all I’ve ever had to do. I will always own a Lexus.

The Lexus RX350 is the best vehicle I have ever owned. Very exciting body style and comfortable, looks fantastic, and drives excellent. Lexus is a luxury vehicle and I enjoy it tremendously.

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

Offered several mid-sized SUVs which is what I was looking for. I was able to test drive three different models in a variety of colors. All models had DVD players, cruise control, automatic windows and were easy for car seat installation. There were some with heated seats and upgrades to Sirius player. Some had special headlights. You can also choose your warranty options. Its easy to fit at least five or eight people and to convert to capacity for more people if needed. Easy to remove third row.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because thats what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but its worth every penny because you get what you want. It is the best riding car around.

Turned in my leased 2014 GS350 three months early to a dealer in Idaho on 10 June 2016. I leased the vehicle in California. I paid my three months of payments and was told by the dealer that the car was in excellent shape. Two months later, I receive a bill from Lexus Financial requiring that I pay over $230 for excess wear and use. When I called them about it, they claim that the front bumper was cracked and they have posted a picture of it on an internet website. The picture was taken 5 days after I turned the car in to the dealer. I told three different customer service reps that there was no crack when I left the car at the dealership. They dont care. Lexus Financial is requiring full payment, as the last customer service rep told me that my contract states that I am responsible for damage occurring to the vehicle AFTER I turn it in.I called customer service at Lexus Corporate and complained. That representative took my information and placed it in my file, which she said she would do nothing with... which left me appalled. She asked me what I expected her to do with the complaint so I told her that I would expect that Lexus would care enough about a customer who, prior to this issue, was ecstatic about their Lexus experience to reach out and remedy the situation to the customers complete satisfaction. Apparently, they dont do that. It is sad, because the experience I had with Newport Lexus and Riverside Lexus is now being spoiled forever by Lexus Financial over $230. If they do nothing about it, they are surely a stupid company.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

I bought 2006 RX 330. The car has 49K miles. The dashboard cracked at several areas. Contact Lexus. They told me the warranty is done and there is nothing they can do.

I have owned 6 Lexus, previously RX350. This is my first NX and it wont be my last. Its not quite as luxurious as the RX but the price is considerably cheaper. After a few months of driving it I do not miss the RX. Its just a little bit smaller, small enough to make parking easier but big enough to still haul all the things I used to. It drives wonderful, firm yet comfortable. While Ive only had the car a few months, if its anything like my past Lexus, it will be very reliable and maintenance free.

I have a 2008 RX350 with 54K miles. I had a couple of problems within its 4 -year warranty. One was to replace the oxygen sensor. Another one was to add more Freon (AC not cool enough). Now I have two other problems. Last month I had a flat tire and tried to use the lift jack provided to lift the car. The jack cant stand straight and will crush. This is very dangerous if you just remove the flat tire and your car will crush to the ground. I never saw such issues with Honda accord and Ford Taurus previously. I am considering to buy a floor jack. The rubber boot on rear strut was broken after just three and half years, it was still in warranty but I forgot to bring it to dealer for repair, due to some hardship of my personal life at that time. Now I worry about the replacement of that strut. Why do Lexus use such cheap part? It is hard to say Lexus is building a quality car. I dont know if I will buy another Lexus car in the future.

I have a Lexus 350 bought in 2013. I love it!!! However, I think there is a potential danger in one of the features of placement of knobs!!! The ignition round button to the right of the steering wheel and the knob for the radio are too close together and I have twice now pushed the radio button thinking I had turned the ignition off!!!!!!! There was extraneous noises from a lawn mower and I just went inside and left the car running. I was shocked when I came out an hour later and found the car running. I believe the two buttons, probably the ignition button should be placed in another area higher, lower or someplace away from the radio button. Now I realize if I had locked the car it might have sounded an alarm, but not sure. Sometimes it is not necessary for me to lock my car and I just push the button and go inside. I am now very nervous and feel stressed about pushing the wrong button and always going out to re check. Would appreciate your feedback on this for what I think is a design problem and could cause a dangerous situation. Thank you so much. This note.

I have a Lexus IS250 2008. Always park my car in my driveway, lived in the same place for 3 years and had my car for 3 years too. One night, came home, locked my car like every time. Next day woke up, getting ready to go to work, open my car and for my surprise my airbag was stolen - my whole entire system. They took the most expensive items from the car. They did not cut alarm wires or broke into the car. Made a police report, gave them evidence of what we found. We found what they call is a ghost key. This type of keys open any coded car without getting the alarm to go on. I contacted the dealer customer service and I ask how safe and secured is their car and they told me that it was the best car in security system. When I told them what had happened to my car they didnt know what to say and didnt want to help. My insurance told me that my car was a total loss. I was mad and disappointed with the Lexus company. I had a BMW before and it is a better secured car than the Lexus.

They have various sized sedans, SUVs that come in both all-wheel and front wheel drive. They are built well and last for a long time. They are fun to drive and come with many option packages. Features can include but are not limited to air-conditioned/heated seats, heated steering wheel, multi-disc CD player, radar controlled cruise control, heads up display, different sound systems, etc. Numerous options to choose from. Different dealerships offer different options, so you will have to check with your local dealership to see what they offer. Some options include gold plated badging, pin stripes, rubber floor mats, hood/front end stone chip protectant, etc. Their SUVs offer plenty of room for passengers with ample leg and head space. Their larger sedans also offer plenty of room for passengers. Their smaller sedans and sport cars dont have as much room but are still comfortable.

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

I am just finishing my last lease of a Lexus NXT200, the quality has been going down drastically, I had many issues in the past three years but the most annoying one is that the AC will take over 5 minutes to start cooling, really UNACCEPTABLE. I spoke to the service team and escalated this to different levels within the organization and the response was that this model and other SUVs do have this delayed feature? BAD THING!

Lexus RS and Gs models have the most smooth on road experience, up to 31 MPG in city and very efficient in fuel economy. It has more safety features and a GPS app that integrates a smartphones navigation system into the RX and has a turbo 2 liter engine that can get you fast in no time. It also has a new Powertrain function for better use of cars new features, and much improved hardware upgrades from previous models. Plus, it has 3 row passenger capacity and much more leg room, comfortable seats and temp controls, music and TV experience all like being at home and in a comfortable environment.

The touch screen on my 2008 IS 250 stopped working. The dealer wanted to charge $3200 for the repair and we were tipped off that this is actually a very common problem with Lexus. I called the corporate office and they would only cover 50% of the cost even though the paperwork literally says malfunction. Since it is out of warranty and there isnt a recall on the navigation system, I was basically told oh well. I have a problem with paying for something that wasnt just normal wear on a vehicle that has had so many recalls already.

In March 2016 I had a blowout on my way to Florida with my 2010 Lexus. A near tragedy since I had to pull off onto a very narrow shoulder of the road with semis passing at 70 miles per hours. Two months later my tire dealer told me two my tires Bridgestone Turanza with less than 20,000 were in need of replacement. When I purchased this certified pre-owned Lexus from Lexus of Englewood NJ, I was informed that all 5 tires were new. In 35 years I have not had tires that have worn out in less than 35-40,000 miles.As a result I contacted the manager of pre-owned sales at Lexus of Englewood and told him I did not believe the tires had been replaced at the time of my purchase of the vehicle. He promised to look into the matter and get back to me. That was in May 2016. I have heard nothing. I next wrote to Lexus Customer Service with the same complaint in June 2016 but have heard nothing from them. Finally, I wrote to Jeff Bracken, Group Vice President and General Manager of the Lexus Division, with the same complaint and requested the courtesy of a reply. That was in late June and I have received no response.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

I bought a new brand Lexus IS 350 one month ago. Now with only 600 miles driven, the car brake pads are not working. Lexus warranty also does not cover brake pads because they know that their brake pads quality is more than **. If I have to change its brake pads in every 600 miles then I have to change my brake pads 100 times until mileage of 6000 miles. Every time I will spend $300 to buy new pads so only pads will cost me $30,000. United States should consider businessing with Japan who sell Chinese products.

I bought my Lexus at Butler South Atlanta. On the very first day, July 3rd 2017, that I received my new Lexus, there a major problem by the time it was driven 152 miles (very first day of having my car). The car went into limp mode, not being able to exceed 25MPH. This was alarming to me since this was suppose to be a new car. I was shocked to know a check engine light came on and the car would not go past 25 MPH. When it was taken into the dealership, the mechanic cleared the codes and said it was suppose to be fine. A few days later, I noticed a very loud knocking sound (Clack, Clack, Clack) coming from the engine. It sounded terrible, much like an old truck that has several hundred thousand miles on it. The sound even began growing in intensity. When I took it to the dealership (2nd visit in less than 15 days), I was told by the service advisor that this was normal. I was shocked to hear this diagnostic. I left but each day the sound kept growing louder. Eventually, I took it back. 2 weeks later (3rd visit in about 30 days), this time I requested that someone else looked at the car so a supervisor came out. He immediately said that the car needed to be taken in. I was very frustrated since I had not been able to enjoy my new car which is suppose to be a reliable brand. At the dealership, the engine of the car was stripped to get to the problem. After 9 days of having my car at Lexus, I was told that the work was completed. I was informed that there was damage to the cylinders and a block assembly was replaced. The cost of this repair was more than $10,000. Here was a new car with less than 700 miles with damage to it costing more than $10,000. This repair, however, was covered under the existing warranty.When I contacted Lexus customer satisfaction about the issue, I was told that there was nothing they could do since they already honored the warranty by repairing the car. The case manager, Amie, was hostile to me, and further offered no solution or attempt to please a dissatisfied customer. I requested to speak to her supervisor who called me two days later and demonstrated a poor ability to listen, always demanding that he be listened to. I am shocked that Lexus employs people for customer satisfaction who treat customers in such a pejorative manner. These people are giving Lexus and Peggy Turner a poor brand image. The supervisor, Mike, told me all they could do is offer me a two-time credit for services. Really? A new car with problems from the very first day of ownership and which has caused me much distress and frustration. From the moment I saw the $10,000 cost of repair for this new car, I was immediately troubled and wanted a mutually agreeable solution. To date, Lexus has refused to offer me a reasonable solution for a Lemon car that I bought. On July 3 when I got my car, I was planning an out of town trip with my family for July 4th but the trip was cancelled because of problem with the lemon RX350. This experience especially having to deal with a non-customer satisfaction office, has left me with nothing but a nightmare and a car that I dont know what is the next problem that will occur. Ill post pics of the car and the $10,000 plus bill to social media to sensitize people so they can make a determination whether they really want to purchase a car from a brand that is insensitive to customer needs. PS. Two weeks ago I sent an email to the GM at the dealership from where I bought the Lexus and he refused to display the common courtesy of giving me a response.

The solid construction, attention to detail and tactile quality is phenomenal. The level of refinement is impressive and durability is exceptional. Details matter and the Lexus does not disappoint. Reliability and confidence of driving is ever present.

UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace. So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular brand. Lexus has really let us down in this matter.ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the drivers side of the dashboard and then it spread to the passengers side. I later read that its being called melting dashboard, due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre, all the information, and was told a case manager would call me in 2 business days. When I didnt hear from them by the 4th day, I called and was told none of the information given to Andre was in the system and I had to provide the information again.The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didnt bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I dont know initial location that it came from, but damage didnt appear with the original owner. Im in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!

My 2006 IS 250s dashboard and door panels seem to be melting - they began to shed a couple of years ago and now look awful. Also, the check engine and Check VSC light are on. I took it to Lexus of North Miami where they changed a sensor for $ 500 - that did not fix the problem. Brought it back thinking there was a warranty in their work, and they told me I needed a whole new Catalyst System, a $ 2,000.00 job. Took it down to a friends shop and he told me that they should have known that was the problem to begin with. First degree fraud is what I call that. Cant trust these Lexus dealers. One says one thing, the other says another thing, and in the end, the customer gets punished. I wont be buying a Lexus ever again (Pity because the car looks nice).

Purchased a used RX350 16 months ago. 2016 year model. Love the looks of this car. I drove a 2014 Ford Escape Titanium for over 6 years and that car was way above this car in every way. So disappointed.

Very easy and enjoyable experience. Lexus is a brand name that you can trust. They always have the newest safety features and all models that youve seen on TV or while driving your previous vehicle. And the cars are durable! These cars are beautiful. The bodies are sleek, yet built to stand any kind of unexpected damage. These vehicles always seat as comfortably as you would assume. If you have children, rest assured they will be safe and have enough room to stretch out in the back seat area. You can also count on this company to offer as many upgrades as they have readily available. If not, theyll add them to the model of your choice. Theyre the newest and most needed upgrades.

I looked through all the models Lexus offered and they have a model for everyone. Soccer mom, cowboy, surfer, or banker. That tells you that Lexus pays attention. I get enjoyment out of my driving experience. The Lexus brand allows you to personalize your car to a great degree. I was able to get all of the features I desired and it was still reasonably priced. People ask me constantly about the features and I tell them you can get it how you like it. When you see my Lexus you know that its a Lexus. From its beautiful exterior lines to its supple leather interior its just a beautiful machine. It has a powerful reliable engine, and wonderful safety features. My Lexus IS very roomy as Im six foot one inches tall and I sit comfortably with three other passengers with plenty of room for more people. I also have plenty of trunk space.

After buying a car with 76k$, I still need to pay 250$ annually to get the remote starter feature working!!! Thats ridiculous!!! It comes with one year free subscription and then payment start 170-450$/yr!!!å

My LS460 has best radio Lexus offers (Levinson) and at 67000 miles the radio amp failed and I have had no radio since. My car is always been maintained and in fact looks like a new car. I went to the dealership in Manchester who looked at the amp and said he saw no reason for the failure, the area was clean and dry. He suggested I call Lexus Consumer Relations. I did as they suggested and spoke with a Colleen. She said I needed to return to the dealership for a formal inspection to be put in writing. I said, If I do return and the report reflects the same thing my first visit did will you fix my radio amp? She said she could not make any promises… I said, Then why am I jumping through these hoops? She said it was required by Lexus. I returned as Colleen asked and received the same results: there was no reason, obvious reason for the failure. The information was relayed to Colleen and weeks later she called me and said Lexus was unable to offer any help... offer assistance. SO BASICALLY SHE WASTED MY TIME! To own an $80,000.00 car with only 67000 mile and no radio is crazy. Ive been driving around with a boom box on the passenger seat. I AM VERY UNHAPPY AND WOULD NEVER BUY ANOTHER LEXUS IF THIS IS HOW THEY ARE MAKING THEM TODAY.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

My 2004 RX 330 has a cracked dashboard in multiple places. I was informed that Lexus recognized this problem on my year/make/model and was offering to replace the dashboard. The dealership said my VIN # was not in the system for a replacement. They agreed it did need replaced and they took pictures and sent them to Lexus. Lexus just called to deny my dash getting replaced. How do they get to pick and choose whose dashboards get replaced if this is a recognized problem? I have had my car for 11 years and have spent thousands of dollars to Lexus paying for and keeping my car under extended warranty. They should at least pay for that.

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

Lexus needs a few more models as to distinguish itself from other luxury brands. Right now, Lexus has a staple of sedans and coupes for a sporty type of brand. I am not impressed with their SUV and perhaps they need a different type of crossover. I found too that Lexus did not offer as many upgrades as I had hoped to find from a luxury car company. I felt limited by the options available. Otherwise, Lexus has a very Alex and modern look which is supported by modern in-car features. Lexus does a good job of incorporate a more modern feel into a luxury car. The car also fits about 4 comfortably which is more than enough for me. I think it very average in that respect.

I purchased a 2008 IS 250 Lexus in San Diego, California. Since purchasing it, I have had all my service done at the Kearny Mesa, San Diego location. This car has been riddled with problems and recalls including engine, brakes, seat belt, navigation and more. The problems just are never ending, and it does not seem Lexus is interested in taking any responsibility. When my touch screen system stopped responding to touch (350 miles outside of warranty), they quoted nearly $2,800 for replacement. They built a cheap car, charged a premium for the car and are collected from each of us to have their poor workmanship items repaired. I will never buy another Lexus and would never refer anyone to them either.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

IS250 Lexus door panels - You cant touch the doors or lean on them, or they become dented. Lexus will not replace it, says I have to pay 3000 to fix it. I really like the car, but my doors look all cut up because I cant touch them without scratching them up.

Lexus has a lot of nice cars to offer. It was either the 350 or a LFA. I also like their SUVs and their hatchbacks. The people at the dealership were very nice in helping me find my dream car and they have a lot of packages that you can put on your car. There is the race package, the performance package, and the street package. You can also choose what radio you have. Their car looks very nice and also looks really expensive. The rims look really cool and the nice dark silver I got on my car looks really nice. You can fit a lot of your friends in the back of this car wherein I had to make 7 people fit in it. Thanks to all of the wonderful room in the car.

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

You can always spot a Lexus. Theyre sleek, stylish, fully luxurious and theyre desired. It has modern features, has a streamlined body and its very beautiful. There are so many options, too. Sedans, SUVs, convertibles, they literally have everything you could want. You can get leather seats, custom colors and custom paint jobs if you desire. You can also get fuel economy features, and some awesome entertainment options if youre into that. Bluetooth equipped so you can connect your mobile device for hands-free operation. In addition, you can have as many as five or six passengers depending on the model. If you need more capacity, there are SUV options to suit your needs. A full sized sedan also has ample seating and youre never going to feel claustrophobic. If youre looking for affordable luxury, Lexus is the right choice.

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

I have a 2008 IS 250. Randomly while making a right turn from a complete stop or an almost complete stop, my car feels like it is stalling. Its only a second or two but it is a scary feeling when turning into traffic and the car wont respond. Ive found no rhyme or reason to when it happens. Ive reported it many times to Lexus. The first time, my service advisor told me the car couldnt stall because it has a fuel injector. Theyve taken it for rides but couldnt duplicate it. It happens randomly and always not when you want it to. I now want to sell my car and I know that I must disclose this issue. I dont know how to get this issue resolved.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

I am very disappointed with this so called luxury brand. I have received 3 different recall letters for parts in my IS250. I had to wait over a year for a dashboard and the Lexus reps seem not to have any idea when I be able to replace my door panels. NOW I have to wait for a new a year for an airbag on top of that, thanks Lexus for keeping me safe. I contacted the corporate office and was told that I shouldnt allow people to ride in the front seat of my car, and in the same sentence was told that I may not receive any other notification until the end of the year first on 2017!!! How can such a well known luxury brand be so careless with customers. On top of the that the 3rd rep I spoke to tried to sell me a new model!! First rep hung up on me, 2nd rep stayed silent on the phone like we were high school teenagers, and the 3rd rep tried to sell me a car. I will never purchase or recommend this shady brand to anyone! Having this car has been nothing but a nightmare. Ive also had the same error message come on and the service people have NO CLUE whats causing it, but continue to take my money for diagnoses! When I go in for scheduled service there are never loaner cars, and there have been times where I have been misquoted for services and had to pay more. I am not sure what to do at this point, Lexus has the same problem. Not a Lexus fan any longer. I guess I should start driving Uber since I can only have people in the back seat.

I have a Lexus GS and noticed the roof molding peeling. I Google and discover it was a common problem. My windows and door locks stopped working. For a luxury car I expected much better reliability. I have 3 Toyota cars and only my older ones were OK. I have switched to Honda now and been very happy. They repaired the paint and windshield visor on my 2008 Civic which is 7 years old under warranty. At least Honda takes pride and responsibility for their cars. I now only buy Honda.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

I have a Lexus is250 2008 and my dashboard and my door panel are crack. When I went to the Lexus dealer, they told me that I dont have warranty in my vehicle and that happens because of the sun. I live in Florida, always hot. What kind of bad material you use that its going to break because the weather like they said. I dont have an old car and thats happening already. They told me that theres nothing they can do, when I know that should be change because its a bad quality factory material.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

Lexus is sporty, luxury and is also stylish. Its got it all. My car is the car that people I work with say OH hell yeah when I pull into work. The Lexus is the most sexy beast of car on the road. Its like mature looking yet its sporty so its young looking. Honestly, I could care less about all the gizmos on the dash and all. Its just a waste of time and money. A car is for driving and music on the radio. Overall, its awesome. Its sturdy and it holds up well.

ES-350 - I have till this past year been a loyal Lexus customer. Every three years I would replace my lease with an equivalent vehicle (recently the ES-350). Turning in the car this time was brutal. They treated me so poorly, they lied to me, they overstated the wear and tear and they overtly took advantage of me. When I asked why they were doing so, the answer was because we can. Ultimately, they wore me down and I said - Forget it. I wont turn my vehicle in to you and Ill buy it out. I did so knowing that I would never buy a Lexus again. Recently a friend of mine asked me about cars - knowing that I had been a loyal Lexus customer. I convinced them not to buy a Lexus and when they agreed to defer to my advice, I knew that I was finally getting back at the folks at Lexus. I will continue to do so - why? Because I can!

2007 Touch Screen on my IS 250 Lexus - On Feb 17, I had my Map Quest updated while my car was in for the 140,000 miles service. I noticed the Map Quest remained on the touch screen at all times where before it did not. The week of the 10 of March, the Touch Screen stopped working. I returned the car to the dealership on March 20 and received a call that it would take $3,100 to repair the touch screen. Also it was going to take 2 days to get the screen in to replace the old one. I have also contacted Lexus Headquarters in CA to see what they can do. I purchased this car New from Lexus In VA (what a Nightmare of a dealership); therefore, I begin going to one in Maryland which I was hoped would not be just after money/buy a new car. Well they are turning out to be the SAME. UNACCEPTABLE, I am not giving them this amount of money because I have given Lexus too much money. So one please let me know what backyard or shade-tree dealer who can fix the touch screen.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

Lexus offers a lot of advanced technology and great interior as well as safety for the whole family. The appearance is very up to date and very flashy. It would fit anyones style and it can also be customized to fit the drivers style. There are also many options available to pick from. More great affordable options than other vehicles would have or offer. Plus passenger capacity is great and outstanding. Also very trustworthy and stands behind their words and promises to their customers and company. I would highly recommend this vehicle to anyone looking for a great car.

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

I spoke to Appointment agent to set up appt for my car to be seen both for brakes repair and review of rusting on all 4 door handles. Firstly, the agent suggested that he had never heard of such an issue (odd since he has so many 2009 Lexus models on his lot!). Not only was my rusting concern misdirected to an alternative department, my request for vehicle repair suggested I would have to wait in the dealership for hours rather than shuttled home to work and return to pick my car up (because I was out of shuttle territory)! This dealership is the closest one to me in Whitby. This experience and the lack of genuine service from the Lexus Dealership confirms, I love the car but will never buy or promote the brand based on my poor experience. Thank you, Don Valley Lexus - Customer Service is definitely lacking. The vehicle was not purchased from you - but you cost the brand a very valuable client for servicing and future vehicle purchases!

Six months ago, I bought my 2007 Lexus ES350 from the Lexus of Naperville. This is a Certified Lexus Car. When I bought the car, I was told that nothing goes wrong on a Lexus. But everything has been going wrong in this car. I have had to take it to the dealership three times with various problems. One of the times, the transmission on the car had failed and had to be replaced. This is the most ridiculous thing to happen on a Lexus at 35000 miles. I have always been a Nissan customer and have 3 Nissan vehicles, at home with one of them at 185000 miles; nothing has ever gone wrong in them.This time, I thought I would give Lexus/Toyota a chance and it has failed from all my expectations. Being afraid, if when this car would break down next, is a very stressful at this time.Please let me know how you guys can help with this purchase of mine, so I can have more stress free nights. If you need more info on the vehicle, please email me and I will be happy to send it out. I will also be writing to the consumer board, on how I have been cheated to buy a certified vehicle that breaks down every few months.Below is some of Art ** from Lexuss responses to my complaint: Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process. Thank you for providing us with your comments and concerns with your 2007 ES 350. We apologize this vehicle has not met your expectations. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. We appreciate the time you have taken to share your thoughts and to provide us with your view. Please be assured that your feedback has been documented at our National Headquarters.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

I leased ES 300 from Pohanka Lexus. After 28000 miles the Bridgestone tires are bald. I reached out to Bridgestone, they told me that the ES300 is a high performance tire and go bald in 30000 miles. I told them that I drive Hybrid for more mileage and I dont race. The service department told me that the Bridgestone tires are bad tires and I need to replace it with Michelin tires as they will last for 60000 miles. When I approached Lexus Warranty, they took over a week and got back to me. The Warranty department told me that the ES 300 Bridgestone tires are bad and I need to buy new set of tire as it is not covered in the Warranty. When I checked with them about bumper to bumper warranty, they told me that tire is not covered. I told him that I have a Ford Fusion hybrid and I changed the tire after 75000 miles. Lexus ES 300 uses bad and cheap quality Bridgestone tire.

Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus theres plenty of room for four people. Ive never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.

Of 4 Lexus autos Ive owned this is my first nightmare. Ive talked with dealership in Torrance, CA for over 5 hours and 9 people later; Lexus just no longer cares about their customers. They have lost being #1 in true service. We ordered this nice new RX 350 (build online) and after 60 days kept asking the dealer if he could locate sooner than a 6 month wait. Finally our salesman at Henessey reached out and said he had one but no factory tow package (jet skis). He said one could be added by them after the purchase. Many, many, many conversations later - IT CANNOT be added! Lexus changed the wiring harness in the 2016 RX 350. My dealer should have known this!!! We are really pissed off in the dealership as well as Torrance but apologize and neither will work a trade since we have titled it, without us coming $4500 out of pocket!! This will be the last Lexus for me, we have learned (burned) our lesson. People are now whispering aftermarket but Lexus has the wiring fix, just wont step up and assign it a part number and make it available for consumers to purchase. Instead anyone wanting their tow package in their desired color and interior trim package better be prepared to wait because LEXUS NO LONGER CARES!! The worse 50K purchase Ive ever made!

After owning several BMWs, I purchased a 2013 Lexus IS250 Sport. I have been so disappointed with the GPS that I have resorted to using Mapquest on my iPhone. Lexus has been totally unresponsive to my complaints and suggested I upgrade the software. After years of complaints you would think they would invest in their GPS or partner with someone reliable.

Very safe and easy to drive! The gear was smooth! It always gives alerts in case any glitch has occurred like if theres a bad headlight, if the tire is flat, if its running low on fuel or battery! Air bags are situated properly. My car has very practical appearance! Not very old school! More of a modern day look! Color variety is also good! Its very suitable for people of young age! Aged in the twenties to the flurries as it gives a very young vibe! Especially for people who care about what the car looks like. Also, my Lexus car can fit a family size.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

I wanted a car with all leather seats and the Lexus salesperson and the Lexus V Spec sheet and the Lexus window sticker all said that it had leather seats. This was in error as the seats are trimmed leather with leather only on a smaller part of the seats. I didnt notice this until 2 days later and I immediately contacted the dealer. They didnt offer a solution and so I went to Lexus USA. The Window Sticker/Monroney sticker is a Federally mandated contract for what is on the car, therefore the data was wrong on this and after 3 weeks, after they tried to tell me it was all leather only to succumb later that it isnt, told me that they will not buy back the car and closed the case. This is my first experience with Lexus and I am very disappointed in them. They know that they made an error on my window sticker and sold me something other than what they told me I was getting so I am very disappointed in the lack of integrity with this company.

They had a wide variety of colors and supercharged. Some were all power anti-lock brakes and leather seating, and a lot of the cars were low miles. The one that I chose had classic black interior with power windows and the stereo screen was a big screen that came up and out. I had the lights changed to the blue lights that were of higher definition. The seats were so nice because they were leather heated seats and the body type was just what I was looking for. It had really low miles for the year that it was. I was very happy with the capacity since there was a lot of room for the tall people in my family and there was enough room to fit my children in comfortably with their car seats.

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

My mother bought a 2008 Lexus RX 350. At 88k miles, she began experiencing issues with her car while driving and brought it to the dealership for an inspection. They told her that there were massive problems with her engine which would cost over $5k to fix. This car isnt even at 100k miles yet so it was incredible that there would be any engine problems.For what its worth, my mother is a very safe, responsible driver and she has never skipped any maintenance on her car. We asked what our options were and they told us that we were past the warranty, so our only option would be to pay the $5k out of pocket. Obviously, we were upset so we called the consumer hotline that they provided us to voice our concerns, and we spoke with a representative named Carlos. He admitted that there were known engine issues with the RX models and said that he would call us back with a solution.A few days later, he called us and said that he would cover only 50% of the parts. He would absolutely not budge even though we told him that Lexus should cover 100% of the parts and labor as this was a known issue. I feel that Lexus sold us a car with a faulty engine and is now refusing any responsibility. At this point, I am seriously considering suing the company and will never buy a Lexus again.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

Im the original owner of a 2005 Lexus RX 330 and its garaged daily and serviced only at the dealer. A few weeks back, the dash started showing little hairline cracks in areas above the glove compartment/airbag location and they are getting bigger by the week. I contacted Lexus’ headquarters and they will not do anything about it. The dealers tell me it was due to a faulty material used in the dash that separates and corporate is aware. But since they dont get enough complaints, they will not replace because its very costly! Thanks, Lexus, for your piece of crap car that you wont take any responsibility for. Trust me, I wont be buying your product ever again. I remained loyal to you and your dealerships for years and now you cant even stand behind your product!

Lexus offers something such as a map and it also offers a useful something that makes sure you dont bump into anything. Its also helpful when youre lost and has many stuff. Im satisfied because it looks great to me with painted red and with the map and controls, with a safety system for getting in and out of a parking spot. There is enough capacity to seat 5 people so Im happy with that and also has an opening in the middle back seat to store something.

I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and theres nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the list. Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if Im driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!

Experienced similar dashboard cracking experience. Dealer has submitted photos to the Corporate office 3 weeks ago. Still waiting. What happened to... in pursuit of perfection?

I own my 4th Lexus car which is a 2020 new 250h UX Lexus model. Ever since the car was delivered to me I am complaining about a strange noise coming from the Runflex tires the car has. The dealer would not accept the complaints nor change the tires and my general very good experience with the previous Lexus cars I owned is now completely different and the ride is just not enjoyable to say the least!!

I have a 2006 Lexus RX 400h with 49,000 miles. The dashboard leather (may be Rexine) is ripped off in couple of places. I called Lexus and talked to the customer service people, but they are not helpful. I think they dont want to help me. I think this is a serious negligence from Lexus.

I was driving my 2007 Lexus RX 400h when I turned into the parking lot (from a stopped position) and proceeded at very slow speed when I inadvertently bumped the curb, upon entering the parking lot the Power Steering Light came on and no longer able to steer the car. I had to get towed all the way back to home. There wasnt even a scratch on the car and yet the entire safe steering ability was rendered inoperable. I have been looking online and I see that there are many other victims of what seems to me to be a major design flaw and a terribly unsafe condition. I brought it to the attention of Lexus and they decline to fix it or help address this problem in anyway and I am stuck with an $1100.00. It seems to me you would have a reasonable expectation of a solid construction in an SUV and not something that is so precariously frail.

Lexus has a LX, a LS, RX, GS, NX, RC, ES, GX and CT. There are many more but these are the main ones that offer the most value and luxury than most others seem to do. The car has many things like a great trunk, engine and seats. It has great lights and it had wifi and it is really fast to drive all the time. There are many upgrades like the seats and then theres the tire rims. They have custom stereos too and have custom features inside like a touchscreen. Also, the passenger capacity has a lot of room to fit a good amount of people in it so that they all can be comfortable and that they can have lots of room to do lots of things without feeling crowded.

I have had the wheels balanced several times, changed tires twice and had front and rear suspension checked several times. I talked with 3 Lexus dealerships, tried to file a complaint with Lexus of North America with no resolution of vibration problem. If you go on the internet and put in steering vibration on G2 Lexus GS300, hundreds of Lexus GS, LS and ES from 1998 t0 2005 are experiencing the same vibration problem. Help!!!

We currently have a Lexus RX350 F-Sport and just had to use roadside assistance yesterday. Not only did my husbands vehicle just die and leaving him stranded on the side of the road, but when the roadside assistance came to help. They ended up towing his vehicle to a dealership and the closest one to us is 2 hours away. So it is not fixed and we are having issue with them getting it back to us. Mind you we have no loaner car or anything, so how is he suppose to get his car that is 2 hours away?? We called Lexus customer service multiple times today and can’t get anywhere. They should have told us if it was towed to the dealership that they wouldn’t bring it back, you would think after you pay all this money on a new vehicle that we have had for 1 year and is under warranty that there would be something in place for this situation instead everyone is clueless.I have a Cadillac and was looking to get a new car next month and thought about getting a Lexus, but let me tell you I will hands down stay with Cadillac just because of the outstanding customer service I get. I tried telling my husband to go with Cadillac, but he thought surely Lexus IS suppose to be a luxury vehicle so will have their crap together and he was wrong. We are turning this car in as soon as we can and going with a car company that cares about their customers!