2008 RX 350 with 104,000 miles. I purchased extended warranty that was up 3 months ago. Took car in and was told I need a new water pump. Bearings in water pump went back causing leaking and affecting the heating and cooling system. Also need a new steering rack costing $1,700 by itself. It is also leaking. As I read through the comments Im seeing that these are consistent problems with Lexus. I usually keep cars at least 10 years. I have never owned a car that needed these type of repairs so soon. I am extremely disappointed because Lexus vehicles are supposed to be down for quality and reliability. If I had wanted a car just for appearance, I could have paid a lot less, knowing I may have to put in large repair sums. The water pump is supposed to cost over $1,000.00. Will not recommend vehicle. I purchased extended warranty knowing I was getting a reliable vehicle and probably wouldnt have to use it. But to be on the safe side because I had planned on keeping for well over 10 years. As soon as extended warranty expired, Im have costly problems.

Tried to get remote starting hooked up to car. Worst service possible. Remote starting wont work. Money wont be refunded and getting run around and disconnected for two days. Really. This is a Lexus.

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

Lexus is not a very popular car brand because it is expensive and very innovative, but this is why this type of car will last a long time. Since it is a luxurious car, it looks very nice outside and inside. It has leather seats inside and the outside is painted black, making it seem more powerful and beautiful. Upgrading this type of car can usually be expensive, as the car itself is expensive. However, if you have the money to buy the car in the first place, then you should not have any problems upgrading it if needed. Since my car is not large, the passenger capacity is limited. However, all of the passengers that have ridden in my car were quite satisfied, so I would recommend the car when it comes to passenger capacity.

We leased a brand new Lexus LS460 and when the lease term had ended, we had a lot of credit balance left over and finally we just decided to purchase the vehicle since we hadnt driven it that much. We noticed that our Lexus LS460 also has a chrome rim and because of it, its losing air for unknown reasons. We replaced the tires several times and finally found out that the chrome rim has tendencies to lose air due to it being chip or being rotten with time especially from Texas heat. We went numerous time to the dealer but never got a proper answer. We were not sure if there was a nail or if it was because of the chrome wheel that caused the tire pressure to be that low. The service and parts are so expensive that it will be too difficult to maintain it. Secondly, we never received any kind of recall notices from the company although we lived same place for years.

My car has replaced fuel pump last summer. And its factory warranty ended on 12/16/2016. However, my car still had problems from engine since last summer. So I dropped my car at the dealership and got loaner car about 5 times between last summer and this January. They had never found what the problem is. Finally, my car stopped on 3/4/2017. My car is towed to the dealership. And I heard that my cars engine is broken and it needs to replace to the new engine. It is totally unfair to pay for replace the new engine. My previous car was Acura. The reason why I switched to Lexus is the Lexus engine is very strong and they always goes to million mileage. Now, I totally regret to switch to the Lexus.I heard that something was exploded inside of the engine. And something broke the engine and it popped out from the engine. The engine is half broken (on 62000 miles, but out of warranty). Do you believe this? NOT CRACKED. Dealership pushed me to pay $8000 to replace my engine. How many people can pay $8000 right away? DO YOU UNDERSTAND WHAT I AM SAYING?

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.

So comfortable, premium material, fast, looks, just beautiful. Would recommend this car to anyone. Next car next year will be Toyota, baby brother of Lexus, can’t wait. Just wish I purchased a Lexus sooner, such a great choice.

Lexus es350 2010 model. I bought it from dec 2013 at the dealer with certified pre ownership. I have regular maintenance with the Lexus requirement, but this morning I cannot start it and need for jump. When I bring to the dealer for check it they tell me, need to change the battery with the full cost, but my car battery have 84 month warranty on it with the Lexus logo but the dealer told me they just cover for 2 year warranty. I ask them what is 84 month warranty on that battery mean, they tell me if I don’t want change it, they put it back for the old one then they charge me $54 with do nothing and they said Lexus not make that battery. Now I need who can take place to give me the answer - do my battery still warrant or not, and who put the 84 month on it.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

Lovely company. They really did help me out with all the bills and paper work. I bought all in cash so that I wont have to pay more in the future. The sales man were pretty cool. I thought theyd be a lil too much or too forceful. Also, interior was clean, looked brand new, no miles in the car. Oh man the outside was clean, no scratches nor dents. Badass car. This time they really did over the limit. Im one happy customer with my Lexus. Couldnt ask for more. I love the car. Best choose Ive ever done.

I felt like I was taken advantage of the second I drove off the lot. My negative review is based on visiting Longo Lexus May 2014, after work on a weeknight, to look at the new IS250. I went in to see if I would be able to finance the car, how much I could get for my Lexus ES 350 trade-in, and how much the monthly payment would be, and my goal was to receive a lower monthly car payment. I wouldve never went in the evening if I knew I wouldnt be given an honest/fair contract due to a rushed salesman.I was referred to the lease fleet manager Sergio ** (who was interested in me leasing not buying) and he was very nice and helpful, or so I thought. While we were working on making sure my new payment was lower than my previous payment, Sergio started changing numbers that I was not aware of until two years later when I was ready to turn in my lease. My issues with my first leasing experience. While speaking with Sergio I asked for a two year lease; he wrote the contract for 27 months. I requested and paid upfront for any overage miles based on a two year lease; not a 27 month lease, so now I am way over my estimated mileage. I never agreed on a residual value for the car with Sergio.There was very poor communication on what was being discussed versus what was being written on the contract. Unfortunately timing, feeling rushed by a salesman wanting to head home (I was taking awhile to make a decision), and having no previous knowledge of how to lease a car, I asked my questions and trusted Sergios answers and signed the contract. Assuming everything we discussed was reflected on the contract.Two years later April 2016, I knew my lease was coming to an end so I read up on returning a leased car. And started shopping for a new car. I went into Longo Lexus to look at cars and discuss my lease end options only to be told I have four months left on my lease. I said this has to be wrong because I signed a two year lease and made sure to buy enough mileage for two years. The salesman at Lexus said no its 27 months. I asked him to request for a manager to call me, and no one called. Now the lease is costing an additional $1600 in unplanned monthly payments.Around that time I was being contacted/harassed by 3 separate salespeople, calling and emailing me about my end lease options. Each one I spoke with, I explained what happened to me, I asked what they could do for me, and what I should do to correct the issue, and if they could escalate this issue to management, and make sure someone contacts me. They all claimed they would try, but I never received any contact from Longo regarding what they are going to do to help me with my lease contract. No one appears to want to help me, I would love to consider an option of returning it and paying the lease end fee and 10 cents a mile (which is what I paid upfront). I would even consider a buy option if I was given a fair residual price.I know I should not be responsible for paying 25 cents a mile, just because a salesman wanted to give the illusion of creating a great deal/price. I think it is unfortunate that salesmen and managers do not share with consumers how the leasing process works, and all the fees associated with leasing, especially when theyre talking them out of buying a car. They do not talk about how much of a pain it is to give the car back/purchase the vehicle/lease a new car. A salesman asks for trust and they want enough information to help you. The consumer gives the salesman too much information, and then the salesman uses it against them. Instead of being helpful, theyre friendly so you feel like youve been given a good deal, but they of course make sure they receive the better deal.In the past few months, I have read a lot about the leasing process, and Ive asked better questions, and I understand what was done, and where everything went wrong. I wouldve liked Sergio to be upfront about what he was doing to get the cost down, versus doing it and thinking Id be ok with it, just to receive a minuscule lower monthly payment. If he wouldve been honest with me, I wouldve known I was given more months in my lease and I wouldve purchased more miles upfront, or I wouldve walked. Also if I knew the buy out option was depending on how much the residual value of the car was, I wouldve tried to negotiate a much better price, and if the numbers didnt work, I wouldve said never mind, and left. Also, if they wouldve said to give the car back it would cost $400+, I wouldve also walked. But of course Sergio knew that, and made sure not to miss out on getting a car off the lot, and made sure his time wasnt wasted, he appeased me, adjusted some numbers like magic, and the rest is history/an awful nightmare. I shouldve never been honest with him about what my goal was, because then I wouldve been given an honest price, and I wouldve left, because I know my finances and what I can and cannot afford.Ive been stressed out for months, trying to figure out how to pay for all of these additional screw the consumer charges, while trying to come up with more money for a down payment for a new car, so I can get to and from work. No one seems to care, they just want to screw me more, by talking buy-out, or new lease options. No one has yet to reach out to me to address my situation, as if what happened to me is just normal sales practice for all your leases. This makes me very sad, because I thought I liked Longo Lexus, and Lexus in general. I had such a great experience with my ES 350, I thought I would try out a new body style. Worst mistake I couldve made. Instead of this being a great positive, referral experience, its a stressed out, depressing, seek a therapist, experience. If someone, who is willing and able to assist me, could finally reach out to me, and discuss what I can do, I would greatly appreciate it.

Very safe and easy to drive! The gear was smooth! It always gives alerts in case any glitch has occurred like if theres a bad headlight, if the tire is flat, if its running low on fuel or battery! Air bags are situated properly. My car has very practical appearance! Not very old school! More of a modern day look! Color variety is also good! Its very suitable for people of young age! Aged in the twenties to the flurries as it gives a very young vibe! Especially for people who care about what the car looks like. Also, my Lexus car can fit a family size.

My first experience with Lexus of Wilmington was about 3 and a half years ago. I had just purchased my GX470 which had a few months of the manufacturers warranty remaining. I had the car inspected by my mechanic. He said he noticed a little coolant residue near one of the inlet/outlet pipes and suggested I take it to a dealer to replace the seals at this location. I called Lexus of Wilmington and explained the issue to a service manager. The service manager told me that such an issue was not covered under the 3 year warranty. I then called the service department at Lexus of Atlantic City and spoke with Chuck **. He told me the repair I needed was in fact covered by the warranty. He told me to bring my vehicle in and theyd fix it free of charge. FIXED, done, no charge, free loaner, and my car was clean as a whistle when I picked it up.A few months ago I filled the tank at the usual gas station. This gas station was closed for a week while they replaced their pumps. I waited until they reopened and then filled up. The fuel I got had a load of metal particles in it. My vehicle began running poorly. I tried to leave it with Lexus of Atlantic City but they had just closed. I had no choice but to take it to the nearest Lexus dealer I could find. I reluctantly left the vehicle with Lexus of Wilmington. They had to drain the gas tank and replace filters and all the fuel injectors. That repair cost $3007.00. I picked the vehicle up and within 50 miles of driving my gas gauge went dead. I took the vehicle back to Lexus of Wilmington.Their diagnosis was that a part they replaced had, as said to me, (fried) and now my gas gauge too was (fried). I was told that it had nothing to do with the previous repair work. I asked if the previous repair had never happened would the gas gauge have been (fried) anyway. I was told this recent damage would have happened anyway. When I picked up my vehicle I was told the good news that the part they previously replaced in the gas level sending process was under warranty (one of the fried parts). I tried to suggest that perhaps a mechanic made a mistake or a faulty replacement part had shorted out my gas gauge. The service manager reluctantly wrote on a parts sheet (No explanation, poss. power surge from previous repair). The gas gauge remediation required a new dash panel (the whole thing, tach, speedo, etc.) which cost me $1310.20.Im not a Lexus mechanic but I believe the facts speak for themselves. Either a mistake or faulty part led to this $1300 repair. Lexus of Wilmington would not entertain the notion that they or Lexus parts should take responsibility for the subsequent repair expense I incurred. The loaners I was provided made me think of trading my vehicle in for a new one.Although Im aware that service and sales are not related I cannot bring myself to engage in the purchase of a vehicle from this dealership. I think the ability to explain good experiences or problems with a dealership in a venue like this are invaluable to the consumer. I suggest to anyone reading this that they should keep service and sales separate when evaluating a dealership. Lexus of Wilmington does a good job in their sales (I sent my nephew there and they gave him a great deal) but if you read the service comments only you will see that the quality of their service departments customer satisfaction has deteriorated.

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

The engine needed replacement in my 2002 Lexus ES300 at 100,000 miles. Lexus replaced it. At 121,000 miles, the engine needed replacement again and Lexus refused to replace it even though I showed them evidence that the oil was changed every 5,000 miles. I got $1500 for the car as is.

My GPS system totally went out on me. I spoke with a co-worker of mine who owns a 2006, and the exact same thing happened to her. She told me to go on Consumer Reports and look up this is a well known issue and Lexus is doing nothing about it to fix the issue. I called Lexus to inquire about the issue. The woman over the phone told me out her mouth there have been some cars my brand with GPS issues, but my car is no longer covered under warranty and it could cost me up to $2000 to fix the issue. I bought this car brand new, and this is supposed to be the best of the best. I was told when I purchased the car Lexus honors their mistakes, but it doesnt seem like they are doing it now. This isnt fair to the customer at all. They charge over $5000 for the GPS and in a few years while you’re still paying for the car the GPS breaks down, and they wont cover the cost to fix it. I am very disappointed in Lexus. I thought they had a customer first approach. I am also letting headquarters know how disappointed I am.

This year I purchased my 3rd Lexus at McDermott in East Haven. I must admit that my purchasing experiences have all been fine but there was something unique and special about Charlie ** as the Client Advisor. Immediately, I found Charlie to be welcoming and eager to help me find the perfect car with the correct color that fits into my small 1929 garage. He was totally accommodating to my weekend requests for appointments and was a man who listened and remembered my requests. He could do a dissertation on Lexus history which I found fascinating plus there is no match for his wonderful sense of humor. In addition, it’s not over with the signing of the contract. Charlie has said that I can call him anytime I have a question about the car! This has been validated and is such a great pleasure to have this option. In addition to Charlie, there is an excellent Service Dept with Tanya and co-workers. And, there is Ryan M., A certified Lexus Technology Specialist to navigate buyers thru the technology maze and Crystal, Business Manager to help clients thru the paper maze!! Thank you Mr. McDermott for have such an exemplary team!!

When I signed contract for the model CT200H FSport and they give a good deals for flood stock. Cant choose own color then they wait until out of the cooling time. Then they call you say have to wait 3 week for the order then that means no stock why can choose color. I go back and they tell me car will be there on Wednesday so i still can have my car yet (order on end of October). So can I get back my money and cancel my order?

In February of 2012, my Lexus 2006 es330 accelerated with me from 25 miles to approx 75 miles. My car ended up in a ditch that was when it stopped. It was as if the car took a life of its own. It was towed to JM Lexus and I explained to them what happened. They kept the car for about 10 days including work at the body shop which my insurance paid for. I specifically asked on several occasions if they checked the car out for its unintentional acceleration and they told me yes and nothing was found. In June of 2012, the same thing happened. The car went from 25 to 80 miles and even when brake was applied, the car would not stop. At this time, the car was in shambles. The car finally stopped when it hit a light post. The car was written off by my insurance company. I called Lexus Corporation and they wrote me back a letter which insulted my intelligence. This has left me with post traumatic syndrome shoulder pain, knee pain and fear of driving. It affected my livelihood as Im a home health medicare nurse. It bothers me that a big corporation as that doesnt want to take responsibility for their product.

We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paperwork to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a lawyer. Great!

I have a 2007 Lexus IS 350, purchased it from a local dealer in May 2010, with 43567 miles on it and still under factory warranty and bought an extended 4-year warranty from local dealer. In the end of April 2011, with about 57800 miles, I did an oil change (4th one) with an STP, after market filter from Auto Zone.In May 2011, I received a letter about the recall problems, and weeks later, I brought the car to the local Lexus dealer (Inskip of Warwick) and they replaced the valve springs, fuel pressure pump and gas pedal. About 2 weeks later, my motor was making this ticking noise from my engine. I drove the car for about 50 miles and the noise went away. In October 2011, 5000 miles later, the noise came back but louder and I called them back and brought the car back in to be checked. The next day, I received a call that the engine was knocking and spun a bearing and its not covered through them or Lexus, because they did an oil change and they stated whoever did the oil change last, put the wrong oil filter (Auto Zone only makes one filter for this model) in it causing the engine problem.I have done about two dozen of oil changes in my life and never had this problem. I called the Lexus main headquarters in CA and 3 weeks later, they told me that it was my fault and they were not paying for anything. I requested to see the oil filter that was in my car when they did this oil change and was given a different kind of filter that was dirty and very old-looking. I told them this is not the filter that I put in because it was a different color (white) and was bigger, mine was yellow and smaller. They did not want to hear it. So now I have to pay my mechanic to tear down the engine to see if I need a new one.

Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

We bought a new 2013 RX350. We had a 2010 RX350; both cars had ventilated front seats. The 2010 seats worked great (they were black leather); the 2013 seats do not work. We were told by the dealer that they just dont work too well. The new car has saddle tan leather seats, so they should actually work better than the 2010. It is hot in Texas and we paid quite a bit extra for these seats and are disappointed that they do not work and that there is no solution to the problem. We have had six (6) Lexus and will not have another until we are satisfied.

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

Lexus has a broad range of varieties to choose from. Personally I like the 430. Its very roomy, gets around to notice and stop it and its a beautiful vehicle. The interior is leather, has Bluetooth that Parks itself and the maintenance minimum XM Satellite Radio, heated seats, adjustable steering column and also GPS. And it also has a wonderful moon roof. The upgrades has hands-free parking, heated seats which are very important in the wintertime and cooled seats are very important in the summertime. Remote mirrors which are heated is very important in the winter time to keep the snow off. Passenger capacity is very good. It seats 5 comfortably, two in the front and 3 in the back with another leg room in the front to compensate. A 6-foot person can probably sit back there pretty much constantly in the back of the car.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

I have odor coming from my vents on my 2013 RX350. The dealer says Lexus is aware of this problem but offers no remedy. What can I do? Can they replace my car??? This is my third RX350. Is my loyalty worth anything?!!! I hope so.

I have a 2004 Lexus RX 330 in Bamboo color. While under warranty, all the door handles and outside mirrors faded. Lexus repainted/replaced all of them under warranty. Now, February 2012, the same oddity reoccurred and Lexus claims they are exempted from repairing them since it is out of the warranty period. No one from Lexus or the dealer can explain why this anomaly occurred in the first place or reoccurred. The vehicle is garaged and even receives a so-called protective coating from the dealer every six months.

We currently have a Lexus RX350 F-Sport and just had to use roadside assistance yesterday. Not only did my husbands vehicle just die and leaving him stranded on the side of the road, but when the roadside assistance came to help. They ended up towing his vehicle to a dealership and the closest one to us is 2 hours away. So it is not fixed and we are having issue with them getting it back to us. Mind you we have no loaner car or anything, so how is he suppose to get his car that is 2 hours away?? We called Lexus customer service multiple times today and can’t get anywhere. They should have told us if it was towed to the dealership that they wouldn’t bring it back, you would think after you pay all this money on a new vehicle that we have had for 1 year and is under warranty that there would be something in place for this situation instead everyone is clueless.I have a Cadillac and was looking to get a new car next month and thought about getting a Lexus, but let me tell you I will hands down stay with Cadillac just because of the outstanding customer service I get. I tried telling my husband to go with Cadillac, but he thought surely Lexus IS suppose to be a luxury vehicle so will have their crap together and he was wrong. We are turning this car in as soon as we can and going with a car company that cares about their customers!

The Lexus cars until now, have been classic and elegant looking. I dont like the new Lexus cars or SUVs. They ruined the styling. First they put a silly Bow tie in front?? Then the sides look dented in, more or less caved in. My old 2000 Lexus SUV has been admired for years. I get many compliments and today it looks brand new. My dealer and at gas stations, malls everywhere, I drive it, I have had many offers to sell my car. But it rides well, very comfortable and from the drivers seat I can see the road immediately in front of me, there is no huge hood to try and look over and beyond to see the road. The Bose radio/Multidisc CD player sound fabulous and I do not have to reload my CDs each time I want to hear a new artist, I can chose from 5 disks within the dash. Wish they would listen to drivers as to styling and comfort and convenience. Myself, as a retired designer, they went overboard and tried to jazz the car up too much. No need just give the new owners less gadgets (to go wrong) to keep the total car price more reasonable. If they fix it and go back to a classic look, I would buy a new Lexus in a heartbeat. And dealer (in RI) is very reputable and helpful anytime I needed anything, even my oil changes. They are always there to help whatever my needs since 2000 to today 2018. That is a bonus...

The staff went out of their way to be certain all my concerns were addressed, scheduled a loaner auto and completed the work as promised and on time. They followed up to assure I there were no outlying problems. I will continue to bring my auto here for service.

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

Purchase replacement brakes From Crown Lexus. I have 70K miles on my ES 350 and I had the front brake replaced last year. These were replaced with genuine Lexus parts and wore out in less than 17K miles. So much for Lexus to tout they have reliable products.

We HAD (with emphasis) a 2018 Lexus GX 460 with only 27,000 miles on it when the alternator decided to completely fail. We live in a very remote area in the summer that is not close to a Lexus dealership so we had a local mechanic replace the alternator. When we returned to our main residence in Florida we took the vehicle to the dealership we purchased it from for a checkup and presented them the bill for replacing the alternator. The service representative said they would submit it to Lexus for reimbursement and we should get a check within a few weeks. Weeks passed and finally, we received a call from our rep saying we would have to deal directly with Lexus Corporation. The corporate office made us jump from hoop to hoop while knowing full well they had no intentions of reimbursing us because we didn’t use a “certified Lexus mechanic”. Lexus has always touted themselves as a “customer comes first” company. Clearly, these core values have gone by the wayside. Additionally, their quality control that they have always prided themselves in has totally gone down the tubes. After reading all these negative reviews I can see I’m not the only one who has issues with this company. We will not be buying any more Lexus vehicles in our lifetime and many of our friends who own a Lexus will hear our story. Sadly Lexus will be keeping OUR $921.97. They apparently will need it to keep their head above water from all of their problems.

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

I leased a 2013 Lexus ES350 from Sewell Lexus in Fort Worth on Oct. 18, 2013. This is the 4th or 5th Lexus ES350 that I have leased and have been very satisfied until this car. We are both retired and have less than 9000 miles on it. We had driven this car without any problems up until Dec. 2014. In Dec. 2014 we went to start the car and the battery was dead. Sewell sent roadside service and replaced the battery. All was good until April 2015. Same problem, dead battery. They checked it out and said everything was good. In April 2015 same problem. They have checked it out. Cannot find problem. Said we dont drive it enough. If so, how did we drive it for over one year with no problems. Anyone else have same problem?

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

Offered several mid-sized SUVs which is what I was looking for. I was able to test drive three different models in a variety of colors. All models had DVD players, cruise control, automatic windows and were easy for car seat installation. There were some with heated seats and upgrades to Sirius player. Some had special headlights. You can also choose your warranty options. Its easy to fit at least five or eight people and to convert to capacity for more people if needed. Easy to remove third row.

Purchased a NEW GX460 from a local dealership. Purchased the vehicle based on the companys perceived quality and willingness to stand behind their product. After 2-3 months of purchasing the truck the leather seats were bulging and buckling significantly. Dealership acknowledged the problem and replaced the leather on the rear seats. One month later, the front seats are now worse than the back seats. Both the dealership and Lexus Company will not stand behind product. In fact, the dealership suggested that this is a common issue and sent me pictures of other new trucks with the same problem. Wish I would have known that before purchasing the $50K+ vehicle. This is the third and last Lexus that I will ever purchase or recommend.

This is my first time leasing with Lexus. I have leased with Honda for 16 years, ever since I got my license at sixteen. I decided to switch to Lexus, but I must say I’m disappointed. I specifically asked the car saleswoman Danielle C at Tri County Lexus in Little Falls NJ if the LEXUS RX 350 FSPORT had panoramic roof and she said, “no they don’t come with that”. After making the deal I find out that they do. I basically have a Lexus with the same features as my 2018 Honda Accord, paying more than double the price. I’m very disappointed. I also wasn’t told that the 12inch screen was available on the Fsport as well. First and last time leasing with Lexus for sure. I could have leased a 2022 Acura MDX technology package with many more features and same price! Aside from the disappointment of service I encountered, Lexus is lacking on their technology features.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

I have a 2005 RX330, Garage kept. I am the 2nd owner and the 1st owner took immaculate care of this vehicle. Sometime last year the dashboard started cracking and flaking off in chunks. HELP ME! It looks disgusting and not what you would expect for a Lexus. This is an outrage!!!

Driving a Lexus hybrid (RX 450h) I dont need an office. I can park the vehicle, fire up my internet hotspot on my phone, pull out my computer, and conduct business. The hybrid battery keeps me warm in winter and cool in summer. I average 30 miles/gallon and it has enough storage space for almost anything I need to haul.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didnt realize that we didnt have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.

Of 4 Lexus autos Ive owned this is my first nightmare. Ive talked with dealership in Torrance, CA for over 5 hours and 9 people later; Lexus just no longer cares about their customers. They have lost being #1 in true service. We ordered this nice new RX 350 (build online) and after 60 days kept asking the dealer if he could locate sooner than a 6 month wait. Finally our salesman at Henessey reached out and said he had one but no factory tow package (jet skis). He said one could be added by them after the purchase. Many, many, many conversations later - IT CANNOT be added! Lexus changed the wiring harness in the 2016 RX 350. My dealer should have known this!!! We are really pissed off in the dealership as well as Torrance but apologize and neither will work a trade since we have titled it, without us coming $4500 out of pocket!! This will be the last Lexus for me, we have learned (burned) our lesson. People are now whispering aftermarket but Lexus has the wiring fix, just wont step up and assign it a part number and make it available for consumers to purchase. Instead anyone wanting their tow package in their desired color and interior trim package better be prepared to wait because LEXUS NO LONGER CARES!! The worse 50K purchase Ive ever made!

A little over a year ago we purchased a 1995 Lexus RX330. We purchased the vehicle as our first luxury vehicle with the hopes that the money would be well spent on luxury and quality of the vehicle. But after having the vehicle for almost 1 year we noticed that the dash started cracking along the front edge and then after picking my wife up from work one day a large chunk of the dash right above the radio broke off and fell to the floor. We immediately called Lexus and asked about having the dash repaired they informed us that there was a recall on the dash and to call Lexus about having the dash repaired. We called Lexus and notified them of the cracked Dash and they informed us that there is indeed a recall for the cracked Dash but they told us the date for the recall expired the day before we called. But that they would look into it and see if there was something they could do.We took the time to take the vehicle to the local Lexus dealer to have pictures taken. Have it inspected and sent to Lexus so that they can review it only for them to call us and tell us they were denying the repairs on the vehicle. So now we are stuck with a vehicle in which the resale value has plummeted due to the crack Dash. Im very disappointed with Lexus that they do not stand behind their vehicle or even offered to pay a portion of the dash to be repaired. If this is how Lexus treats their customers I no longer want this vehicle and will be trading it in as soon as possible. My wife and I were also considering buying another new Lexus because we did like the vehicle until we see that Lexus does not stand behind their vehicle quality at all!!!

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

I have a 2007 GX470 around 55000 thousand miles and park inside garage most of the time. I notice lil small crack around my cluster/meter for months now and I figure oh its just a small crack and then one day I notice a long crack running from left to right about 2 ft long. I call Lexus and they told me bring it in and they take pictures and turn out my extended warranty not cover. WTH and they had the nerve to charge me around $1200 and they ask can I afford to paid $500+. I told them I cant afford to paid anything. It suppose to be cover and they even said that they have customer with same problem. They will contact me 3-4 weeks and let me know how much it cost. Makes me dont want to buy any kind of Lexus car ever. Im disgusted.

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

Be careful with this problem, I had it happen to me and the dealer said it will likely be a 2500 dollar repair. I went on the net and researched the problem and found it required a software update so I thought 2500 is a bit much so from my computer experiences. I thought a reboot might work so I disconnected the battery cable and left it off for about 10 minutes while I cleaned the cables and posts. Once reconnected, rebooting started and problem fixed proving to me once again that all car dealers are crooks and now Lexus is at the top of all the crooks. It took me about 15 minutes total to do this repair saving me 2500 dollars which equates to 10 thousand dollars an hour at the dealership. They should be arrested for fraud.

I have a 2013 350 Lexus with 43477 miles on my car. Sensor went out on the car, brought it to the dealership to get repair and what they told me I just could not believe what they said and the amount the dealership want me to pay. My car is still under factory warranty. Have anybody else had this problem with their factory warranty?

My LS460 has best radio Lexus offers (Levinson) and at 67000 miles the radio amp failed and I have had no radio since. My car is always been maintained and in fact looks like a new car. I went to the dealership in Manchester who looked at the amp and said he saw no reason for the failure, the area was clean and dry. He suggested I call Lexus Consumer Relations. I did as they suggested and spoke with a Colleen. She said I needed to return to the dealership for a formal inspection to be put in writing. I said, If I do return and the report reflects the same thing my first visit did will you fix my radio amp? She said she could not make any promises… I said, Then why am I jumping through these hoops? She said it was required by Lexus. I returned as Colleen asked and received the same results: there was no reason, obvious reason for the failure. The information was relayed to Colleen and weeks later she called me and said Lexus was unable to offer any help... offer assistance. SO BASICALLY SHE WASTED MY TIME! To own an $80,000.00 car with only 67000 mile and no radio is crazy. Ive been driving around with a boom box on the passenger seat. I AM VERY UNHAPPY AND WOULD NEVER BUY ANOTHER LEXUS IF THIS IS HOW THEY ARE MAKING THEM TODAY.

Brand new car today (2019 ES 350 with luxury package). Beautiful ride and handling. Sound system is HORRIBLE. I dare you to try and get adequate sound from rear speakers! With the fader its all or nothing. If you toggle to get more volume from the rear, the front speakers cut out completely. The sound was just as good in cars I owned during the 70s. I bought the car in Brossard (South Shore, Montreal). First thing I noticed is that there were 188 kilometers on the new car (about 140 miles). Thats like driving half-way from Montreal to NYC! Then, I had trouble loading a CD to listen to the sound. Turns out there was already a CD in it... Rap Music, to boot! I can only imagine where this new car has been before I got in it. Dealer (Gabriel Lexus) didnt give a damn... I was told simply to enjoy the car... My first stop was the car wash, where I got the guys to clean the windshield of film and streaks. Previously, I owned 16 Nissans and Infinitis in a row (sixteen vastly better experiences!). I hope I feel better about LEXUS tomorrow, after a good night sleep.

The entertainment module must have more shorts than Bermuda. It changes music modules, freezes on volume settings, freezes on XM channels, etc. Changing fan speeds will often lead to music module changes as well as other unexpected changes to controls in the entertainment module. This has been a continuing problem since purchase. We were told that the radio was replaced but that was either a lie or the replacement radio was an equal piece of junk and driving under high-power lines is not a consistent cause of the changes. Chasing the corporate dollar has led to the demise of another higher priced vehicle!

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

I have never used the upgrade or personalization options because I have purchased an older used car of that brand and that wasnt an option. But the features and appearance of the car is excellent and I like the way it looks and drives. Its one of the best looking cars Ive owned. Its still a luxury car that I feel comfortable and cool driving. Also, its a very spacious car that fits many and and still have lots of room for everyone to enjoy the ride. I would choose the same car over again.

I bought a 2014 Lexus 350. About a year after I had the car I noticed the leather on the driver seat was getting creases in it. I very seldom have passengers in my car so I only noticed it on my seat. Each time I took it in to be serviced, I pointed it out to the service tech and asked what could be causing it. This is my first luxury car and the first experience with leather upholstery. No one could give me an answer. At any rate it has gotten worse over the past year. I have written 2 letters to Lexus with no response. Finally, the last time I took the car in the service tech said the dealer could not do anything and gave me phone # of Lexus. I have called 3 times to explain the issue, was given a case number and was told a case manager would call me in 1-2 days to discuss. No call.After I called the 3rd time to say I still hadnt received a call from the CM the person I spoke with suggested I send the photos I took of the seats to Lexus along with my case number. Still no response except to say they received it. I spoke with a friend last night who has a 2016 Lexus with the same problem and he has had no luck at the dealer either. Has anyone else had this issue with the leather seats?? I keep a towel on my seat now because it looks so bad. I told Lexus I am very disappointed in their lack of response to this issue as I was always told what a GREAT car the LEXUS and that TOYOTA stands behind their product. Well as far as I am concerned they are way behind in their customer service. Shame on you! I have contacted my attorney to see what he suggests I do. All I WANT IS FOR THEM TO REPLACE THE SEAT.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

Lexus had issues with brake actuators so the warranty was extended and letters were sent. If you didnt have a problem during the warranty period no action was required and no action would be taken on the vehicle. The warning came up on the dash after the extended warranty was over. We were told by the Dealership Service Manager that Lexus Corporate had always helped in the past on this issue so We had the work done at the Lexus dealership, about $3,500. When Lexus Corporate was contacted the Lexus case manager said they would have to look into it. They called back my cell but left no message at all. I called back but the case manager was unavailable, and I was told they would call back. This same process repeated several times. Finally, I was able to speak with the case manager and was told the policy is strict and nothing is done on extended warranty after the warranty period is over.Why were we not told of the unbending policy from the beginning? To the contrary we were told that Lexus had always covered this issue out of warranty in the past. We could have taken the car for the repairs somewhere else and saved money but were led to believe Lexus would probably provide full relief. Why is Lexus charging full price and making a profit from a known issue?

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

I brought my wife’s 2002 in for regular service to Palm Beach Lexus. It needed tires and some maintenance, which I authorized. After doing the initial work that I had authorized for around $2,500 they sent me an estimate for approximately $8,500 for items they said also needed repair. One of the items they claimed was faulty, was the engine mounts. Since the car only had 66,000 miles on it, I found that hard to believe since they had replaced the engine mounts previously when the car had about 38,000 miles. My wife and I have been Palm Beach Lexus customers for around 20 years and we have purchased 4 Lexus SUVs from them. We have had good service up until 2-3 years ago when they changed service managers, since then the service has gone downhill. We then took the vehicle to an independent repair shop to see what additional service was actually needed. They came to the conclusion that 50% of the estimate that Palm Beach Lexus gave us, was not at all necessary. They claimed the engine mounts were in like new condition and many of the other items on the estimate were absolutely not necessary. I obviously was upset and called Lexus Guest Experience Center and spoke to Eric ** a case manager. He said that since the vehicle was out of warranty they couldnt and wouldn’t do anything to help and he did not seem at all concerned that the Lexus dealership was inflating estimates. He said since we were good Lexus customers he would give us a $1,500 three month Good Will Offer to purchase or lease another Lexus. I received and filed the Good Will email offer because I was planning on turning in my 2016 RX450H for a new vehicle. Two months later I started shopping for a new Lexus at a different dealership because I was not about to use Palm Beach Lexus. When I looked at the Good Will Offer the expiration date was dated the same date I spoke to the case manager (Eric **). I again called Lexus Guest Experience and ended up speaking with someone else. I told that person I was very disappointed that no one ever followed up on my original claim regarding the false estimate I was give from Palm Beach Lexus. And to make matters worse I was also given a Good Will Offer that expired in one day. That person told me I had to speak with Eric ** the original case manager and he would call me back. Eric ** called me back a few days later and seemed to have a bad attitude. I told him I was in the process of leasing or buying a new Lexus and would appreciate it if they could extend the offer. He said the Good Will Offer was only good for 3 months and he would not extend the offer. He said when the offer expires they would review it. Obviously, I was not very happy with his response. A few weeks later, I found a new 2019 Lexus RX450H at J M Lexus that I was planning to get, so I called Eric ** to get the Good Will Offer authorized. It took him a few days to get back to me and when he did he said he wouldn’t authorize the Good Will Offer until after I purchase the new vehicle. I told him that was unacceptable and I wanted to speak with someone else. He said he is the only one that makes that decision. I told him I was going to write a letter to Lexus Headquarters and he said go ahead, but it’s just going to come back to me. After all this I have no intention of ever purchasing another Lexus.

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

This vehicle is so beautiful. There are so many options and features on it. I love all the new technology to make it so convenient for me in my daily life. There are also so many choices and which one I am so grateful for the opportunity to take care of my needs and get the right one and be able to make choices for my needs. Compared to older versions I can get so many people in my new vehicle and still hold a lot of cargo. I dont have to worry about it and it makes life so much more easier.

Airbag light is on in the dash - error code b1111 & b1611. In history bad passenger airbag. Lexus knows this but I will have to replace myself - 800 dollar airbag. That is not right. Lexus knows the sensors are bad in these bags. Why dont they fix their error? Lexus should stand by their product. If airbag deploys, looks like I will have a lawsuit to deal with.

2nd and very LAST Lexus from Lexus San Diego! I never thought that service really made a difference if you had a great product. I have since learned that lesson. This dealership is absolutely the worst. They will never call you back. Their sales people wont even call you back! Dumbfounded... I have moved on to Mercedes. If you were to compare the two based on service, Lexus SD would be the equivalent to a 16 yr old waiter at your local burger joint, while Mercedes service would be similar to a maître d’ at one on New Yorks finest restaurants. Thanks for nothing Lexus SD.

After buying a car with 76k$, I still need to pay 250$ annually to get the remote starter feature working!!! Thats ridiculous!!! It comes with one year free subscription and then payment start 170-450$/yr!!!å

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

Lexus RX300 - At 99,000 miles the transmission had to be replace. Now the new one which I was told the only remanufactured part was the casing, has failed at 24,000 miles. They are making customers pay for repairs because of warranty running out. Does this make them unaccountable when with all these complaints they knowingly put in bad parts? Why isnt this being investigated? Do you know how dangerous it is to have a transmission fail when driving on a highway? Do people have to die before this issue is taken care of in a professional manner without lying or corrupted intentions? I am not paying for their corrupted actions. Everyone who has a problem needs to file with National Highway Traffic Safety for recalls &/or reimbursement!

Lexus ES is a luxury car that offers leather seating, heated seats and a variety of custom trim and interior options. It is a high-class style. It has a very shiny, distinct appearance that lets you know it is of high quality and it has features that sets it apart from the rest. Tinted windows, stereo sound system and special interior coverings are available. Leather, cloth and wood trim are just some of the available options. It has a space big enough for enough people if you are trying to travel in a group to carpool or to just take family on a trip with you. There is a good amount of storage also.

I bought a Lexus GS 350, new in 2008. I previously owned (2) Lexus GS 300 and had not major problems with either. I bought the 2008 because I knew I was retiring, would be traveling (out of town parents/relatives) and there were such great reviews as it is now about the car: reliability, safety, craftsmanship. I maintained my car well, especially the oil changes, every 4,000 to 5000 miles. I had an oil change in Feb 2014, 86290 miles. On April 7, 2014, Low Engine Oil Level light came on (89676 miles), a total of 3,386 miles. I was told that the car was getting older and to check it and add oil if needed. May 21, 2014 the light came on again (92,847 miles) a total of 3,171 miles. And the list goes on! Of course the consumption tests says within consumption levels. I now have 121,817 miles on the car as of today. Im adding a quart of oil about every 2 weeks. I had the oil changed today 11/3/15 (**), and they wrote on the ticket oil level low prior to service. Lets see how long it will be before the light comes on again!Im sure Lexus knows theres a problem, no car just burns oil for no reason. I wonder are they telling those buying their cars that theres a Consumption problem after so many miles??? Probably not!! I have two friends, one with a GS 300 and the other a RX 300 that are having the same problem. I have a 1989 Mercury Marquis, within excess of 225000 miles, and Ive never had to add oil between oil changes. Nor has my husband who has a 2006 Ford Expedition with 148000 miles!! Something needs to be done and Lexus should take responsibility for this problem. Lets try to get it out to as many people as possible. If someone has a lawsuit in progress contact me, **. Id like to join the suit!!! Im 68 years old and shouldnt have to purchase another car; it wouldnt be a Lexus if I did!!!

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

Lexus CT200 is 2015-16 the last year this hybrid was made. So glad we found one. We love it. Used car that is running with no issues. If you can find a used one, we are happier with the Lexus hybrid than their Toyota version.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

Nice, dependable, smooth. Most of the cars are somewhat large 4 door cars which is good for families especially if you have car seats to deal with. Wasnt bad for a 1st car and if you like full sized Sedan body cars Lexus is a good brand to go with. Lexus cars tend to be large kind of luxury looking cars even if you get one of the cheaper costing ones. They can feel like youre driving a tank that has electric windows you can roll down. The Sedan body Lexus cars can legally fit 5 people usually, but it is possible to squeeze more people in.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

Toyota hits a home run every year with the flagship Lexus LS460. The car is put together flawlessly. The mechanical parts roar and purr and make reassuring sounds as the interior parts cuddle you in refined comfort. I have well over 200,000 miles on my 2007 model and no intention of trading it in the near future. In most ways this classic machine is just getting broken in about now. I have followed all recommended service calls, both in and now long out of warranty, and been rewarded with a vehicle that still rules the road. It shines almost as brilliantly after a good wash now as it did right off the showroom floor. I could not be happier with how it just continues to amaze me with its durability and reliability. Yeah, the sticker shock is difficult, but 12 years later it is barely but a memory of a tremendous decision. Thank you, Lexus.

Luxury cars at their finest - Beautiful cars and so sleek with factory wheels and chrome everything. Some even have heated steering wheels so hands dont get cold. Even though they may be expensive, you get what you pay for. The deluxe editions have cd players, moonroofs, sunroofs, tinted windows, leather interior, and chrome rims. Definitely spacious enough to have plenty of people ride along. Back seats are roomy enough for four people to sit comfortably. Lexus LS 400 models are the ones that I have owned and I was in love with both of them. They have everything on them from heated seats to moonroofs. The first one I ever owned had a six-disk cd changer built into the trunk.

We recently took our 2008 GS 350 in for a routine oil change at a Lexus dealer in Sharon - what a great and impressive building with nice people. But imagine my shock when they told us that we would need brake calipers again! This car has about 60,000 miles. The brakes, including calipers, and all the tires have already been replaced once. The brake job, including calipers, was replaced by them just a year ago. We were told that there was no warranty. As I am sure you know, this is not an inexpensive repair. We have been religious about having all service done by this same dealer. I am now wondering if this is a defect. This car is not subjected to overt or extreme temperatures. It is housed in a heated garage so what could cause new calipers to go so quickly? I would like some answers. I appreciate your time.

Lexus offers cars that are very fast and comfortable to drive. I am a fast driver so I would recommend a car from this brand. The appearance of the cars would be defined as beautiful and makes you fall in love. They all have their own unique look. The car is very nice, they have a wonderful shade of color. Because of this they look more beautiful than they really are. It has love and adventure written all over it. If I had a family we would go everywhere in that car.Thanks for the car. The girls go crazy for these cars.