2007 Lexus RX350 - I had to replace rack and pinion steering column due to a leak at 74k miles. I had to replace 2 coils in 2 of the cylinders, one at 62K and 77K miles. In a year, I have had to put over $2,200 in this supposedly reliable car. The car has lots of road noise. I was thinking it was the tires, but recently drove a 2013 loaner with new tires and the road noise is as bad as in my 2007. Im questioning whether or not it is really the tires at all. I looked at 3 Toyota SUVs and they all had awful road noise and thought that stepping up would be different. I cant wait to get rid of this car and will never get a Toyota or Lexus again. I do not know how this car gets the number 1 luxury mid-SUV ratings.

Condensation in the headlamp, frequently blown bulbs, vibration with speed of 70mph and slight jerk with the change of gears on a manual transmission.

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

I purchased brand new RX 350 in April 2012. I thought its time for a new car and I deserved a nice car for working so hard. Ive driven my 02 Civic ever since and had no problems. I noticed my rear driver side mirror looked melted and side panel/spoiler(back wing) had rippled lines. Dealer Modesto and Lexus Corp both deny its under warranty due to possible low effiency windows reflections to my car. Which I baloney. So you are telling me the quality of your car is crap and cannot handle sun/heat? I went to Lexus in another city and the manager said he would replace it under warranty but due to Lexus Corp denying my case he could not order the parts for me. So how can Lexus Corp not help me when another dealership can? If anyone had any similar issues, please let me know/suggestions/opinions on this. Would greatly appreciated. I feel that this is brand new car and should not have any paint/body issues. So paying more doesnt always mean you get good quality or service.

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

I just recently purchased a Certified Pre-Owned 2012 Lexus RX350 with only 13,000 miles on it from Lexus of Monterey, California. As soon as I took it on the highway at over 60 miles per hour, there is a loud wind noise. It sounds like the passenger window is open, even though it is not. I have taken it back to the dealership 2 times, and they just tell me there is nothing wrong with the windows or the seal. They say the RX 350 is an SUV and just louder than a sedan, and to just get used to it. This is such an illogical argument. I have owned 3 different SUVs in over 30 years, and have never heard wind noise like this. I went online and there are hundreds of the exact same complaint about the wind noise in the Lexus RX350. Yes, I agree, as others have said on this site, there needs to be class action suits brought against Lexus. This is ridiculous to pay this kind of money for a supposedly luxury car and have a loud wind noise issue. And from what I have read on this Consumer Affairs site, there are many more serious negative issues with the RX as well. I am trying to get my money back and will not buy another Lexus.

As a LEXUS owner we received an offer of a $75 VISA Gift card if we test drove a new Lexus. I submitted my Lexus Offer on Dec 6, 2016. Confirmed online on 1/21. I contacted Lexus that my card was not yet received. [email protected]. CustomerLINK replied on 1/22 and said they would mail out a new card (5-7 Business days for receipt). Received a card on 1/27/2017. CARD HAD ZERO BALANCE! Contacted them three times (and I contacted Lexus Corporate who told me they couldnt help me) and still do not have a VISA card with $75 on it. THE LEXUS MARKETING DEPT IS USELESS WHEN IT COMES TO CUSTOMER SATISFACTION. Today I got another Marketing offer and told them to keep it! (I wouldnt ever receive it anyway)

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

I have a 2006 Lexus RX 400h with 49,000 miles. The dashboard leather (may be Rexine) is ripped off in couple of places. I called Lexus and talked to the customer service people, but they are not helpful. I think they dont want to help me. I think this is a serious negligence from Lexus.

My bad experience of purchasing Lexus ES350 and RX 350 2017 at the Keys Lexus dealership, first car ES350 given trouble after two days not picking up speed, car was shaking, engine light on, then following return to dealership switch to RX 350 2017. After over a month it has same problem. Car not picking up speed, engine light on.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

Lexus has sedans, SUVs and also little sportsters. I bought a sedan specifically the Lexus ES. Its the perfect size sedan and its the cheapest of their sedans, but it was not cheap at all. Tax tags and out the door at $45,000. I love it though. Everything in the dash is touch or talk controlled. There were a lot of expensive packages I could have added to my car such as rims, speakers, stereo, leather, etc. but I kept it modest because I wanted to get out under $50,000. The back can fit 3 people, the front can fit 2, so five people total. Even 3 adults can fit comfortably across the back seat and probably can fit 2 car seats.

This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and theres not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I dont need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. Its a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.

There were a lot of choices, same car different packages. Theres a type of car for every type of person, however, its more of a luxury brand. Its a mid-size level sedan and it has good dependability. It is also roomy and fits the standard sedan passenger size. Three in the back and one passenger up front. Theres also good leg room for all passengers. The car looks nice on the outside, my hybrid came with wood trim and dark brown on the inside. This did not match too well with blue exterior color. There are very few packages available for my hybrid selection and only one available for what I was purchasing. It had to be shipped from another dealer and took a week.

When you mention the name Lexus you typically think quality. After all, this is not an inexpensive car! Well, the dashboards in several of their models crack (sometimes, all the way across). Their answers: your car has been left out in the sun too often for too long. Well, I would imagine that most people who own Lexus typically keep them garaged. So, why is it that other brand cars (years old, and left out in the sun) do not crack?? The other issue on some of the newer and more expensive models is that the panels (which are made of a synthetic, plastic-like material) get very sticky to the touch. Lexus answer: they were not made for our hot and humid weather that we have here in the South. Youd think they dont have engineers that test their products?? Or, do they just sell their product in cooler climates?

My Lexus service was always terrific.

Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because thats what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but its worth every penny because you get what you want. It is the best riding car around.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

It is comfortable, nice handling, easy to park and a good looking SUV. We looked at all of the luxury 5 passenger SUVs and the RX-350 stood out above all the rest. Good performer and satisfactory fuel mileage for an AWD.

We currently have a Lexus RX350 F-Sport and just had to use roadside assistance yesterday. Not only did my husbands vehicle just die and leaving him stranded on the side of the road, but when the roadside assistance came to help. They ended up towing his vehicle to a dealership and the closest one to us is 2 hours away. So it is not fixed and we are having issue with them getting it back to us. Mind you we have no loaner car or anything, so how is he suppose to get his car that is 2 hours away?? We called Lexus customer service multiple times today and can’t get anywhere. They should have told us if it was towed to the dealership that they wouldn’t bring it back, you would think after you pay all this money on a new vehicle that we have had for 1 year and is under warranty that there would be something in place for this situation instead everyone is clueless.I have a Cadillac and was looking to get a new car next month and thought about getting a Lexus, but let me tell you I will hands down stay with Cadillac just because of the outstanding customer service I get. I tried telling my husband to go with Cadillac, but he thought surely Lexus IS suppose to be a luxury vehicle so will have their crap together and he was wrong. We are turning this car in as soon as we can and going with a car company that cares about their customers!

No customer service at all. I would like to express my disappointment about the recent experience I had at Lexus of Rockville on December 21, 2016. Initially, the Service Manager, Andy and Supervisor, Jose were courteous & respectful. They provided me with a loaner vehicle while waiting for my insurance rep to come and look at my car. This took about five days. The dealership completed a diagnostic on my car as well. After approximately a week and half I received a call from the service Supervisor (Jose) and he instructed me to return the loaner back, which I did, that same day. Upon returning the loaner, I was notified by the Service Manager (Andy) that he and his staff were instructed by Peter ** (GM) not to service my car. When I asked why, they could not provide me a reason, refused to provide service to my car, treated me with extreme disrespect and escorted me off the property like a criminal. I did nothing to merit this type of treatment.Throughout the incident I remained calm and courteous despite their mistreatment I received. My vehicle has been serviced at this location many times in the past without any issues. As an ** man, the interaction was humiliating beyond words and not worthy of the Lexus (YES WE CAN) brand. In this day and age where respect for individuals and cultures has become lost, I expected more from Lexus.This unsatisfactory Customer Service experience was further exacerbated by the lack of service I received after reporting the incident. When reaching out to your corporate office, I was assured by the front desk person at that time someone would get back to me on this matter and discuss the issue, I have yet to receive the simple courtesy of a call or email from Sonic Automotive. I hoped to hear from Sonic Automotive or Lexus Corporation soon to bring a resolution to this extremely disheartening situation.

I am quite satisfied with the variety of models as well as the choice of colors offered. The features offered were top of the line. There were tech advanced and we were happy with what was offered. Given the need and or opportunity we would return to the same place in the future and see about buying an auto from the same place once again. We were also quite happy with the upgrade and personalized options that were offered. We like to get the maximum upgrades that are available because we like our car to reflect our personality and shed a light on our unique and affluent lifestyle. Also, we are happy with the passenger capacity. We are a family of four and it accommodates us very nicely. There is also adequate room to accommodate two other passengers, although, we rarely need the additional space.

Radio panel where you see radio stations and the camera for backing up just continuously flickers and strobes. Sometimes it stays clear of 5 minutes then for no reason starts flicker again. Very distracting and dangerous when driving especially at night. No response from Lexus and dealers claim no knowledge but happy to sell me a new car. Issue is well tracked on the internet. Not the brand it used to be. Never again.

Lexus has all types of vehicles from SUV to sedans. They also have every color and all the vehicles are beautiful. Most of the vehicles come fully equipped with power steering, air condition, power brakes and everything you could every want in a vehicle. All of their vehicles come with a five star rating and all of the vehicles come with airbags that are strategically placed in the vehicle for your protection and your passengers protection. The appearance of the vehicle is beautiful. It looks very sporty and fashionable and very expensive. You have the option to put in a roof rack and a towing device into the rear of the vehicle. You can upgrade from a four cylinder engine to a six cylinder or even an eight cylinder. Also, the vehicle has enough room for 4 passengers. The passenger each will have a lot of leg room and space to move around. It even has enough space to put your grocery and packages after shopping.

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

I am an owner of Lexus RX 400h. The manufacturing year of my Lexus is to be seen in the attached figure: September 2007. It is extremely interesting that the curtain and side did not open airbags when my car crashed over. However, the commercial materials and specifications issued after September 2007 wrote about a protection system of 360, according to which curtain and side airbags open automatically in case of car crash over. After years of research it was confirmed and the representative of the manufacturer recognized, as well that no RX 350, 400h manufactured and approved in Europe contains such a system. This way Lexus Europe misled its customers in the issued commercial materials. Lexus Europe is silent disposing, no recall as it is hard to find a remedy for this problem. As a lonely fighter I brought an action against Lexus Europe for its default. If you have such a car, or you are interested in this issue, you are free to join me here.

I leased an ES 350 2016, I could not believe in three years or less how a car could be modified. 2016 Lexus was roomy, elegant, comfortable, quiet. 2019 Lexus, tight, seats not as comfortable, noise, and more of a sports feel instead of luxury and comfort. DO NOT DO IT. I have only had vehicle for less than a month and regretting it. Showed and mentioned to siblings who also drive Lexus and they are now looking at other options, first time in years.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

Dash pad, door panel and (air bag front passenger) must be replace. Since I bought my 2008 IS 250 I notice that the black door panel pad turning soft and sticky issue. The black part of the inner door panels acts like it is sweating something and gets hazy and wet looking. When my nail hits it, it leaves a deep mark. Unbelievably bad issue with an otherwise good car. I would appreciate any help or constructive comments how this can be replace. Lexus have a long waiting list. Last year around April I was #696 and a month ago I was #466. What I see is going to be a few years for this parts be replace it. Which made me think about not to buy another Lexus. Feel disappointed.

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

Oil Sludge in RX300 2001. Currently just getting estimates of up to $5000 to repair the problem. When I call up dealers no one knows about this problem, but I see there have been settlements regarding this situation. It mentions Toyota has received 3400 complaints about this problem.

Called in yesterday to a Brisbane Lexus dealer to get a value on my 2017 Lexus ES350. The vehicle is 27 months old, in pristine condition, has just had its 2 year service and has under 18,000 klms on the clock. I was offered in the low $30k should I want to sell it. WOW! How can a vehicle be devalued by over 50% in just over 2 years? No wonder buyers are looking more to buying demo or second-hand vehicles. Maybe it would make good financial sense to check the resale value of BMW, Audi or Mercedes before looking at a Lexus. I am still in a state of shock!

You can always spot a Lexus. Theyre sleek, stylish, fully luxurious and theyre desired. It has modern features, has a streamlined body and its very beautiful. There are so many options, too. Sedans, SUVs, convertibles, they literally have everything you could want. You can get leather seats, custom colors and custom paint jobs if you desire. You can also get fuel economy features, and some awesome entertainment options if youre into that. Bluetooth equipped so you can connect your mobile device for hands-free operation. In addition, you can have as many as five or six passengers depending on the model. If you need more capacity, there are SUV options to suit your needs. A full sized sedan also has ample seating and youre never going to feel claustrophobic. If youre looking for affordable luxury, Lexus is the right choice.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

I have a Lexus GS 300 2006 with less than 100k miles. I took my car to Westminster Lexus about 6 months ago because of stalling and poor acceleration. The service dept stated that they would put my car on a machine to see what was wrong with it. They called me back and said the machine didnt indicate any problems. But they changed a few filters and said that should correct the problem. Needless to say, that did not correct the problem and the car is still doing the same thing. When I took the car in, they charged me $75 to run the test plus the cost of the filters. Now, I called them back and told them that I am having the same problem and I need to bring it back and wanted to know if I would be charged again. The gentlemen on the phone said I would be charged again and there was nothing they could do about it at all. So now, I need to take the car back, pay again and there is no guarantee they are going to fix it. I’m very angry about this.

I purchased my first Lexus in the Spring of 2017. Everything was fine until the temperature started to drop & I would hear a loud screeching sound when coming to any stop sign. At first I thought that the brakes were bad... But after getting several opinions from the Lexus Dealership and a few others. I was told that this is a common issue and theres nothing that can be done until Lexus upgrades their brake pads/brakes & that I will be put on the list. Not only is this disappointing because I thought highly of Lexus before but this is extremely EMBARRASSING. I feel as if Im driving a 89 Pinto. Whenever I make a stop you can hear the loud screeching. Never will I buy a Lexus again!!! Also the Lexus Enform Remote start never works. I like in the Midwest with extreme temperatures below 0. Disappointed that I had to pay extra for something that never works!

I have a very critical problem! Im on oxygen 24 hours a day. I rent the Invacare Solar II portable oxygen machine because I can re-charge it in the car by plugging into the car cigarette lighter. I had a life threatening experience while on a trip to Connecticut. I had the Invacare plugged into the cigarette lighter and the end melted and couldnt be used at all. I was stuck on the highway with no oxygen. I have taken the car to the dealership several times and they keep changing the fuse but were not able to fix the problem. The Invacare Solar II is designed to be re-charged from the cigarette lighter.

WORST SERVICE EVER. I called to cancel my Lexus Enform service in July, after I sold the vehicle. I was reassured the service was canceled and there would be no future charges. They charged my credit card in October again. I called and was repeatedly disconnected by various associates trying to transfer me to someone who could help. Calling back the 5th time I was told that there was no charge to my account because they did not have a record. I was on hold for over 30 mins. They demanded documentation of proof of sale of vehicle to cancel the service. Do not sign up for this service or provide them with a credit card!!! You will be charged even after your service is canceled, your car sold etc.

Lovely company. They really did help me out with all the bills and paper work. I bought all in cash so that I wont have to pay more in the future. The sales man were pretty cool. I thought theyd be a lil too much or too forceful. Also, interior was clean, looked brand new, no miles in the car. Oh man the outside was clean, no scratches nor dents. Badass car. This time they really did over the limit. Im one happy customer with my Lexus. Couldnt ask for more. I love the car. Best choose Ive ever done.

Lexus ES330, 2004: I purchased one in 2005 with 13,XXX miles. From day one the slow shift has been a problem. The car constantly bucks when the gears change. I have taken it to service and theyve reset the computer many times. My biggest problem is the delay when accelerating; sometimes 3 to 5 seconds (if at higher speed and need to change lanes, etc. ) the delay has created near misses. I cannot get Lexus to admit this is a problem, or prove it. They say they re-designed the transmission (I think) in 2009. Meanwhile, Im stuck. I hate this car. There has been no change from Lexus service. They do not admit it is a problem.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

ES-350 - I have till this past year been a loyal Lexus customer. Every three years I would replace my lease with an equivalent vehicle (recently the ES-350). Turning in the car this time was brutal. They treated me so poorly, they lied to me, they overstated the wear and tear and they overtly took advantage of me. When I asked why they were doing so, the answer was because we can. Ultimately, they wore me down and I said - Forget it. I wont turn my vehicle in to you and Ill buy it out. I did so knowing that I would never buy a Lexus again. Recently a friend of mine asked me about cars - knowing that I had been a loyal Lexus customer. I convinced them not to buy a Lexus and when they agreed to defer to my advice, I knew that I was finally getting back at the folks at Lexus. I will continue to do so - why? Because I can!

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

I have never used the upgrade or personalization options because I have purchased an older used car of that brand and that wasnt an option. But the features and appearance of the car is excellent and I like the way it looks and drives. Its one of the best looking cars Ive owned. Its still a luxury car that I feel comfortable and cool driving. Also, its a very spacious car that fits many and and still have lots of room for everyone to enjoy the ride. I would choose the same car over again.

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I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

Lexus RX350 is comfortable and roomy. Gives a very quiet ride. It was purchased used but being a quality vehicle we expect to get many years of service. It has a powerful engine so can be used for towing. It feels heavy on the road so feels safe. Good anti-theft system. The tinted windows cut down on sun glare. It has two power front seats. Like the all leather interior, the heated front seats and duel climate controls. Power lift rear door. Has several indictor lights to show if there is a problem with things like the oil level or the tires. But the indicator light for low tire pressure is hard to reset. It does not have a backup camera. It is kind of hard to get to the spare tire and I would have preferred a regular spare to the donut spare.

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

I just leased my sixth Lexus and I regret it! I dont care how great it drives because the music sound system is the WORSE. The rear speaker has NO SOUND coming from it at all. When you drive the only speaker that sound comes from is the front speaker. God forbid you increase the volume, the sound blasts at you so loud that it is torture to drive in the car. There is nothing Lexus service can do. Its their new sound system. It is torture! Not only that, my business only uses Blackberry phones and the new 2019 Lexus only works with iPhones. My last 2016 Lexus allowed text message to appear on the screen. Now the new 2019 Lexus models. So it is MANDATORY that you have an iPhone if you want to drive the luxurious 2019 Lexus without using your stereo system.

I had a Lexus ES300, drives awesome, good on gas. Handles with extreme precision on freeways at high speeds and gas is reasonable. Looks beautiful and classy. Unfortunately had an auto accident. Hit by a truck. Would you believe after that the truck needed roadside assistance flatbed to tow the truck. My Lexus started right up and drove away with minor dents. The car was built durable and reliable. I highly recommend Lexus to any who want excellence as also quality. Loved owning this vehicle. Wood grain is an option as well as extra modified stereo system high end quality, leather heated seats, extended warranties depends on how much youre willing to spend. Has a big part to do with all you want in a fancy luxury automobile. Also, I have had up to seven passengers at one time. I also had a speaker system in the trunk and back seat. So room is of no concern when speaking about the LEXUS ES300. Again a vehicle that is suitable for all dynamics of all types of encounters it may come across. Simply amazing and classy. Find yourself driving away in your new Lexus to understand how ones perspective will have you convinced as I have been. I see it as you only live once so what I can tell you if youre a hard worker and help other people then you most certainly deserve it. Put it like this, treat yourself dont cheat yourself.

Rain sensor for wipers does not work properly... Wipers are always wiping in dry conditions. The sensor is bad. The dealership cant change out as they say Lexus wont pay for part. I have a 2014 rX350 which Ive complained about this since the car was 6 weeks old (purchased end of Oct 2013). Now the car is 8 mos old and Ive brought in at least 3 times with this problem. Whats up with Lexus? Quality Performance of this feature is not satisfactory. Reliability of this feature is nil.

Six months ago, I bought my 2007 Lexus ES350 from the Lexus of Naperville. This is a Certified Lexus Car. When I bought the car, I was told that nothing goes wrong on a Lexus. But everything has been going wrong in this car. I have had to take it to the dealership three times with various problems. One of the times, the transmission on the car had failed and had to be replaced. This is the most ridiculous thing to happen on a Lexus at 35000 miles. I have always been a Nissan customer and have 3 Nissan vehicles, at home with one of them at 185000 miles; nothing has ever gone wrong in them.This time, I thought I would give Lexus/Toyota a chance and it has failed from all my expectations. Being afraid, if when this car would break down next, is a very stressful at this time.Please let me know how you guys can help with this purchase of mine, so I can have more stress free nights. If you need more info on the vehicle, please email me and I will be happy to send it out. I will also be writing to the consumer board, on how I have been cheated to buy a certified vehicle that breaks down every few months.Below is some of Art ** from Lexuss responses to my complaint: Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process. Thank you for providing us with your comments and concerns with your 2007 ES 350. We apologize this vehicle has not met your expectations. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. We appreciate the time you have taken to share your thoughts and to provide us with your view. Please be assured that your feedback has been documented at our National Headquarters.

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

I bought Lexus RX 2017 with dent protection and Internal material protection $600 for each. Total $1200 for 7 years. But when it came to a problem. They always find a reasons to deny their service. First claim is the leather wrinkle. They asked for picture of the wrinkle. They claimed it is bubble which is not covered in the policy. Second claim is minor scratch on bumper happened when we move stuff in and out of the trunk, they claimed this is not a dent on metal. So they refused the service again. When we bought the car at Lexus dealer of Cerritos, CA, the salesman said most of internal and external damages are covered.

The staff went out of their way to be certain all my concerns were addressed, scheduled a loaner auto and completed the work as promised and on time. They followed up to assure I there were no outlying problems. I will continue to bring my auto here for service.

First... Let me say that my Lexus dealership is fantastic. They were available and worked hard to solve my problem. That being said... My problem was with Lexus Roadside Assistance Program. At 6 pm I hit a rather large pothole with my CT200 which resulted in a flat tire. I got myself to a place out of traffic and called my dealership who told me I could call Lexus Roadside Assistance and gave me the # and transferred me. The call rang and rang... Finally someone picked up... Asked me if I was in a safe location (I responded yes) and said ok... She was going to place me back on hold, they just wanted to initially make sure I was not in an accident and was in a safe location. (My impression was high... Its a good process).I was then on hold for 20 minutes! I hung up and called back... Went through the same process... Another 15 minutes later I repeated my process and when the safety person answered the phone I asked him to please not put me on hold that I had been waiting for a while to speak to someone. He arrogantly told me that my situation was not priority and they were getting slammed with accidents and put me on hold.I called my dealership for advice... They were baffled and suggested I call AAA... I also ask them if the service manager who has ALWAYS been helpful, could give me a call when he got a chance. I hung up and called AAA and placed the request. In the meantime the service manager got hold of someone at Roadside Assistance and conferenced them in to me. At first the client service rep was seemingly irritated, but then calmed down and took my information and told me hed call AAA. I told him I had already done that. I must say that the ticket placed by Lexus was answered prior to my personal call to AAA, which is another matter, but I waited and AAA showed up and took care of my problem.While this is not as big an issue as others have had and I was not in danger... Merely irritated... I do have to speak to their customer service representatives and the process they have in place. They do have a system to find out the urgency of each callers situation, however, from a provider of high end luxury cars, the service seemed to stop there. Perhaps those who were having a true emergency received stellar service, but I should have too. Once it was determined that I was safe I shouldnt have had extended wait time to speak with someone... I was a woman, alone in a disabled car, in a not perfect location at dark. I should not have had to wait for over an hour to finally get in touch with someone for assistance.I would have preferred that Lexus process took into account that everyone calling them needed to be attended to in a timely fashion. It seems they have attempted to create a process, it just doesnt work well for non-emergency consumers.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

2007 Lexus RX 400h - So there is something wrong with the brake actuator in these models which will DEACTIVATE YOUR BRAKES AT ANYTIME SO BEWARE!!! I called Lexus in July 2016 to tell them that while driving on the freeway, my ABS VSC light went on, I heard a high pitched sound that went on continuously and I lost my brakes. I was with my 8 year old daughter. She was very frightened and thought we were gonna die. I called Lexus Jim Falk Beverly Hills service department and they said this was normal. They said to just turn off the engine and wait a few minutes because the ABS needs to reset. So after this incident, it happened to me 3 more times and I just did the normal procedure of turning the engine off and waiting 5 minutes. But just last week, I was driving my pregnant wife to the doctor and this thing happened again and we almost hit the car in front of us. So I brought it to Longo Lexus service department immediately and they told me that my brake actuator needed to be replaced and that would cost me $4,000 to fix!!! They also told me that this is a known issue with the Lexus RX 400h and that they had a campaign that replaced these for free in 2016 and this campaign had expired December 31, 2017. It is March 2018 already so obviously I cant avail of that free replacement. So I called Lexus corporate office and told them my story about losing my brakes, not knowing about the campaign, and Lexus telling me this was normal (They actually verified that phone call in their records). They said they would escalate this to the national manager which is the highest in Lexus. So now, they just got back to me saying that even with the record of that phone call to Lexus, there is NO PROOF that the car did lose its brakes because no one inspected it at that time it happened. Let me get this straight LEXUS, YOU WANT ME TO DRIVE A CAR WITH NO BRAKES TO A LEXUS DEALER WHICH IS 10 MILES AWAY??? All I could do at that time was call. And to tell me that this is a normal thing, I believed you, because YOU ARE LEXUS! So now you want me to spend $4,000 for your own mistake?? Gosh, I would never recommend a LEXUS because THEY DONT SEEM TO CARE ABOUT SAFETY AT ALL!

I took my 2010 Lexus IS250 to the Wilkie Lexus in Ardmore Pa. for the 60,000 mile service. They called after looking over my car to let me know that I needed a front driver side tire due to a bubble in that particular tire. I gave them the ok to replace the tire and to do some other things that they said had to get done which drove the cost up considerably. Well, a few weeks went by and I decided to wash my car. I noticed a bubble in my tire and realized my tire was never replaced! I called the dealership and left a message in the voicemail of the service advisor that wrote up the invoice as his name is on the invoice. Since its Sunday, I dont expect to hear anything from Lexus until tomorrow (Monday). At which point I hope they will do the right thing and replace the tire that I paid to have replaced, that was obviously not replaced!

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

My car was dead in the driveway. I called Lexus Roadside 800 448-1505 and asked them to send a repair truck WITH a new battery. A AAA tow truck arrived. He said he could not sell me a battery; he can only tow or jump the old battery. I want to make this very clear, I was very willing to pay for the new battery. And although he had a battery on the truck he could not sell it to me. After speaking with corporate, Lexus admits that the contract specifically states that service is tow or jump only.

I bought a brand new Lexus GS 350 in December from Lexus dealer in Raleigh NC. I paid $3000 for Navigation system in car. Car itself sticker price over $50,000.Navigation system had older road map, and 3-year old roads does not exist in this system. I asked Lexus dealer in Raleigh NC to update system, which most $100, navigation system offers free. Lexus want additional $250 for changing this software after paying all the prices for the car and very expensive price for a GPS Navigation system. SO for any one buying a new car, ask the dealer to install a new software before you pay for the old system.

Lexus has a lot of nice cars to offer. It was either the 350 or a LFA. I also like their SUVs and their hatchbacks. The people at the dealership were very nice in helping me find my dream car and they have a lot of packages that you can put on your car. There is the race package, the performance package, and the street package. You can also choose what radio you have. Their car looks very nice and also looks really expensive. The rims look really cool and the nice dark silver I got on my car looks really nice. You can fit a lot of your friends in the back of this car wherein I had to make 7 people fit in it. Thanks to all of the wonderful room in the car.

1. I was late in servicing the car because it was involved in an accident. 2. I called to make an appoint and left message to call. 3. Someone named Joanne from Service Department called, and I made appointment to service the automobile. 4. Joanne informed me that it will take one hour to service at a cost of $79.99. I do not have to wait more than one hour because its oil change and can be done in one hour. I was assured that I do not need to take a shuttle home for the appointment. 5. I received email from Joanne confirming the appointment with cost. 6. When I took the car on 21st November 2019, I was informed by Service Advisor as follows: • The car will be serviced and ready within one hour.• Car wash is not working but he agreed that he will personally vacuum car inside.7. Within one-hour car was ready. The girl announced my name and I went to see her. I was only informed by her that they installed Cabin Filter Free and she took me to Cashier. 8. Cashier told me to pay $300.00 and I was surprised but she never gave me opportunity to ask the question and put my Visa and asked me to insert my pin number in front of all employees.

We just leased RX 350. We spoke to the dealer for a long time and agreed on payment $336.00. Then we waited for 3 1/2 hours. I was getting many phone calls from work while waiting for the paperwork to be completed. Finally, I signed the deal but did not have the chance to see the car (in spite of waiting for 3 1/2 hours.) My wife spent additional hour signing. When we came home and starting reading the fine print the payment was $385.00. Also, I did not like to color of the seats. We tried to return the car but the manager refused and told us to find a lawyer. Great!

I bought a 2013 Lexus Rex 250 on August 24, 2012. The front right door does not close solidly; it makes a whoosh. I have pointed this at least 5 times. They say noted and claim it should be that way. I have closed one other prison door and it sounds solid.

UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace. So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular brand. Lexus has really let us down in this matter.ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the drivers side of the dashboard and then it spread to the passengers side. I later read that its being called melting dashboard, due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre, all the information, and was told a case manager would call me in 2 business days. When I didnt hear from them by the 4th day, I called and was told none of the information given to Andre was in the system and I had to provide the information again.The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didnt bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I dont know initial location that it came from, but damage didnt appear with the original owner. Im in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!

Be careful with this problem, I had it happen to me and the dealer said it will likely be a 2500 dollar repair. I went on the net and researched the problem and found it required a software update so I thought 2500 is a bit much so from my computer experiences. I thought a reboot might work so I disconnected the battery cable and left it off for about 10 minutes while I cleaned the cables and posts. Once reconnected, rebooting started and problem fixed proving to me once again that all car dealers are crooks and now Lexus is at the top of all the crooks. It took me about 15 minutes total to do this repair saving me 2500 dollars which equates to 10 thousand dollars an hour at the dealership. They should be arrested for fraud.

My car holds 4 people so thats enough for any of my friends or family. Its the perfect amount for any type of travel to wherever we wanna go. This car gets me happy and is ready to drive whenever and wherever. Its so beautiful and the upgrades help it to its fullest. If she was beautiful before then shes gorgeous now. If I was a car, I would date my car. That pretty much describes how beautiful she is. Im really enthusiastic about my car and I get happy with the varied models. I would buy 50 of them.

Lexus is generous enough to defer lease payments up to two months. This means of course that those payments will be due at the end of the lease. However if your lease ends 3 months from now that makes no sense. In this uncertain times where people are getting laid off or businesses have been closed it would be nice if Lexus would understand that. How hypocritical is it that they have a promo with no payments for 90 days on new lease or purchases only. So you have to commit to get in debt in order to get that benefit.

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

I have a 2009 Lexus ES350 which has been recalled because of the passenger Air Bag. Yesterday, I tried to get some updated information as what to expect with this recall. I contacted both Lexus and my local dealer in Orlando. No one was able to provide any information -- how long before being fixed, etc. I asked for a supervisor at Lexus and they said that it would be 48 hours before I would receive a call.At my local dealership, I was able to talk to a lady in charge of customer (un)relations and she was no help. I asked to speak to the General Manager and was denied. She said that she was as high as I could go. I do not know about you, but when companies deny you the opportunity to voice your concerns to higher management, I am extremely concerned about a business who operates in this manner. I like my car, but the service and lack of information from a supposedly Luxury car company is appalling. My last Lexus. This type of customer service is very short sighted and will cost Lexus millions of dollars -- not the way to keep repeat customers!!

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

In todays [August 9, 2013] Wallstreet Journal [delivered in Minnesota] Lexus advertised they would do a 0.00 money down, $299.00 per month lease for 36 months on their CT200H. The Ad is clear but Lexus of Maplewood of Minnesota would not honor the ad. I like the car, but they are saying it should be $370 per month for 36 months.

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

Purchased new 2017 Lexus (our 3rd) and canceled the balance of our Enform for our old Lexus. However, after multiple calls, emails and over 10 weeks, still no refund. Lexus customer service failed to provide satisfaction, just stating they are behind in payments. Furthermore, when I purchased the 2017 Lexus I had asked twice for a customer survey (for dealership/sales), still, no survey and I bought the car in early May 2017.

First off, I LOVE my 2006 RX 330! I have no complaints about the performance of my car. I have been having issues with the paint. Several years ago, I had the paint redone on one of my outside mirrors. Now the clear coat is coming off of both mirrors and all of the handles. Its also beginning to peel from the hood of the car. I have also noticed rust under a couple of the handles. Being that my car is only 8 years old, I feel that there was a faulty paint job from the Lexus company and I would hope that you would offer to pay for this atypical issue.

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore! I was back in forth with Lexus via emails, I went to the dealer to show what is happening to the car, they said that I have to pay if I don’t like the way it looks! I called to have at least the dash board replace since is melting, but two customer service from Lexus Corporate said that the offer expired on March 31 this year and they won’t extend it, although they never told me about it when I went to the dealer or on our exchanged emails! Think twice if you planning to get a Lexus at this time: it is not the same quality or customer service as they started! A shame!

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

At 80,000 miles my car just all of a sudden went into safety mode also known as limp mode. Three lights flashed on my dash and I could not go over 35 mph. My Lexus dealer is 3 hours away. I called them they told me to drive to my local Toyota dealer which I did. They told me that my secondary fuel was broken and the cost was $2300. They see this all the time I was told. The Tundra truck has the same issue and Toyota extended the warranty from 50,000 miles to 150,000 miles. Lexus has not extended their warranty. (I was told because it was a LUXURY vehicle and the owners normally dont keep the cars long unlike Tundra owners whom keep the vehicle for a long time.) I submitted a claim to Lexus and I was called and told my claim was rejected. I was told they are still using these same engines in both models as of today! When I pulled out of my neighborhood going into the median cutting thru 55 mile an hour traffic, I expected my vehicle to have the pick up it normally had. When I went to pull it, I had NO power. I could have been T-boned very easy and not here to tell why I had no pick up. Lucky for me the traffic was very thin that day. I feel this issue is a MAJOR safety issue and needs to be addressed. This is my first and last LEXUS vehicle. I will never buy another!!!

I have had rust problems with my last two RX350 in the tailgate before the first year was finished. The first one occurred in the first 6 months. I replaced the first vehicle after 2.5 years into a 4 year lease at my expense. I contacted Toyota Canada President and CEO, who is also responsible for Lexus Canada. His representative took my information and contacted me back within a couple of days to tell me that Lexus was not prepared to do anything beyond the standard requirements under their warranty. As it stands today, I am stuck with this rust bug for another 33 months. I will not be replacing this vehicle before its lease expires at my expense again. They tell me it is not a problem with the RX350. Two rust bugs in a row and not even an apology from Lexus Canada. Give me a break.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

I purchased new my 2008 IS 250, it now has 48,895 miles including an extended four year warranty that is about to expire. I noticed chunks of the dash and door panels literally start falling out, as well as the material turn to a melty, gooey mess. I reported this each and every time I was at the dealership, who graciously agreed to send the car in for detailing (at their expense) - then later tried to tell me that the car was out of warranty, and that this problem was caused by chemicals I used when I washed my car! It wasnt until I became enraged that they sent my issue on to Lexus-in-the-sky, who came back with what they called a fair, good will gesture..... They would pay for half of the replacement, to the tune of $2800.00, since the damage was not considered a material defect. I have two other cars, neither of which are LUXURY cars, both older, one with +125k miles, and the interior looks like the day the car was purchased. I live in Florida, and granted it is hot - but similarly, other makes, models and brands of cars are not plagued by this problematic inferior, interior dash/door panel material.Lexus is branded as a luxury line of cars, and when I purchased this car, I paid for the REPUTATION that comes with the LEXUS brand - including vehicle design, performance, workmanship, and customer service. What I have gotten is five recalls, one including a new rebuilt engine, one for gas pedal issues, air conditioning problems, and now this continual runaround about a problem that is, continues to be recognized as a wide-spread concern.LEXUS needs to bone up and admit there is a problem and its more wide spread than they let on. They also need to stop calling me about their stupid sign-and-drive promotions. I will not invest a dime into any Lexus vehicle until they make this right.... Or not!

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

Never thought I would be writing a negative post about Lexus! I purchased a 2015 GS350 F Sport that was certified back in November 2018. It had 24,000 miles. It is still under the Manufacturer Warranty as well as the Certified Warranty. Last month I noticed the finish on the rims was peeling. I took it to the dealer and they took photos to send to the district Manager. I was told I would hear back in about a week of a resolution. Two weeks later, I still had not heard anything. I called the service rep. He told me he would get back with me. Later that day he called and said that the District Manager said that it did not appear to be a Manufacturer issue. Dissatisfied, I called Lexus Corporate and after many phone calls back and forth was told that they will not do anything about it! This is completely unacceptable. I will be sure to tell everyone know how Lexus does not stand behind their warranty!!

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

This car offers at least 7 different models. They are very dependable & affordable. You get excellent gas mileage. The color & body shapes are awesome. Also, this car is beautiful in appearances. I like to pull up on my family and friends especially after I wash my car by hand so its nice & shiny. Plus the cars are very powerful and stylish. You can go for long drives and be very comfortable. They have lots of space inside the car and in the trunk. You can fit at least 8 people. You can also buy the SUV style if you are going on a long journey. I would recommend this car to everyone I know.

I was driving my 2007 Lexus RX 400h when I turned into the parking lot (from a stopped position) and proceeded at very slow speed when I inadvertently bumped the curb, upon entering the parking lot the Power Steering Light came on and no longer able to steer the car. I had to get towed all the way back to home. There wasnt even a scratch on the car and yet the entire safe steering ability was rendered inoperable. I have been looking online and I see that there are many other victims of what seems to me to be a major design flaw and a terribly unsafe condition. I brought it to the attention of Lexus and they decline to fix it or help address this problem in anyway and I am stuck with an $1100.00. It seems to me you would have a reasonable expectation of a solid construction in an SUV and not something that is so precariously frail.