The garage door opener on my new RX350 opens the door from inside the garage, and closes the door when sitting directly in front of the garage. But with the door closed it wont open the door. I have a $12 mobile opener clipped to my visor. Service department sent out a tech to verify that I had the opener programmed correctly. IT worked for him one time, but then wouldnt work for me. He came back and couldnt get it to work. I think the signal is just weak, or the antenna is not hooked up. But I dont like not being able to open the garage door with my $53k car. Im sure this is not a common problem for Lexus but Id like to see some resolution to this problem.

There is a wide variety available from Lexus, with each vehicle maintaining its dependable characteristics. There are sedan, SUV, mid-size, compact, and other models, so there is a wide selection with almost a guarantee to have at least a couple options that fit an individuals needs and wants in purchasing a car. The Lexus aesthetic features are that of a sleek body and exterior and distinct interior features like leather stitching. The vehicles have a smart key entry system, and many models have touchscreen controls and a navigation screen interface.There are tons of options available for upgrades and personalizations with Lexus. Upgrade options include performance-related ones like engine components and fuel systems, as well as aesthetic/personal interests like suspension systems and racing equipment. Passenger capacity for larger size sedans and SUV models are great. All models are comfortable for their individual capacities, and Lexus has a lot of models that can accommodate larger numbers of passengers while still allowing for cargo and extra things to haul in the vehicles.

Lexus has a wide variety of models. I picked the IS 250 mainly because it is one of the more affordable models. However the es350 is super crazy ridiculous nice. I do recommend this vehicle because the features are very nice and very high-quality. The passenger seats five, the backseat is extremely small in the 250 and that sucks because thats what I got. But they are very credible and customizable depending on your budget. Naturally it does cost but its worth every penny because you get what you want. It is the best riding car around.

The same thing happened to me once - I narrowly escaped having my fingers crushed while opening the trunk. I think it re-locks after a certain amount of time, (or maybe my husband re-pulled the opener from the front) but I was about to open the trunk and the latch pulled down again to automatically close. I was grateful I pulled my fingers out just in time and now Im very careful to check that I open the trunk right away. Im also having other issues with my 2003 LS430, like a burning oil smell coming from the engine. I am under 100,000 miles so Im disappointed that I may be looking at something big (and surely costly). I had extended warranties up until last year and each time I brought it in I paid average $2000 AFTER the warranty work. Very disappointed.

I bought 2006 RX 330. The car has 49K miles. The dashboard cracked at several areas. Contact Lexus. They told me the warranty is done and there is nothing they can do.

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

2010 GX460 - This vehicle is 7 years old cost over $65,000. Lexus refuses to warrant the paint, they say the warranty is 4 years or 50,000 miles. This car has 39,000 miles on it hand washed since new. I had a paint company examine the paint and they determined that the factory E-coat failed causing the paint to split and peel, any stone chips and the peeling starts sooner. I contacted Lexus several times and now have been told they will NOT do anything, even after I informed them that I have another Lexus & Toyota in my garage, along with a list of previous Toyota vehicles I had owned previously. THEY JUST DONT CARE.

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

I own a 2009 Lexus RX350 with a cracked dashboard. Lexus sent a letter that extended the warranty on the vehicle for 10 years however the crack occurred shortly after that time (within a few months). I spoke to the corporate office and they indicated that since we didnt bring the vehicle into the Lexus dealership for service there was no ability to honor the warranty extension. Clearly their dashboards were defective and the cracks in my case happened after the 10 years were up (which is logical as the dashboard ages). I wasnt expecting Lexus to be strong armed and quibble over a few months in the interest of good customer service. No help from the Lexus corporate office. Im looking at buying a new car and will be bringing my business elsewhere, i.e. Audi / Infinity.

I have a 10-year-old 2002 RX 300. The 3-button key casing broke and I need a replacement. I called the Englewood, NJ Lexus dealer and the Parts Dept. said I must come down with proof of ID and ownership (which is perfectly acceptable) and the Master Key, plus it takes 2 days to get the key and costs $260. If I dont have the Master Key, then there is no replacement! This is utterly wrong on several levels, but the main complaint is that, $260 for a key with a simple electronic code seems over-the-top for people who desperately need a key for their car. Half that cost would be considered high, but $260!?

Im the original owner of a 2005 Lexus RX 330 and its garaged daily and serviced only at the dealer. A few weeks back, the dash started showing little hairline cracks in areas above the glove compartment/airbag location and they are getting bigger by the week. I contacted Lexus’ headquarters and they will not do anything about it. The dealers tell me it was due to a faulty material used in the dash that separates and corporate is aware. But since they dont get enough complaints, they will not replace because its very costly! Thanks, Lexus, for your piece of crap car that you wont take any responsibility for. Trust me, I wont be buying your product ever again. I remained loyal to you and your dealerships for years and now you cant even stand behind your product!

Lexus has a smaller selection of models than many other luxury brands, but what they do have, how can you go wrong. I would recommend this brand over others, I find it safer, easier to drive, and worth every penny. Depending on the size you buy will determine the amount of people you can comfortably sit within the vehicle. Most models are at least four adults comfortably. I love the heated leather seats, makes winters much more bearable. And the sleek lines of the car make it look good and help with gas mileage, which is great by the way. State of art sound system and navigational system. I want an alarm and a LoJack, no problem, the dealer added it on. I wanted certain floor mats, back seat heaters, tinted windows on the sides along with window visors, I got everything I wanted.

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

Lexus has sedans, SUVs and also little sportsters. I bought a sedan specifically the Lexus ES. Its the perfect size sedan and its the cheapest of their sedans, but it was not cheap at all. Tax tags and out the door at $45,000. I love it though. Everything in the dash is touch or talk controlled. There were a lot of expensive packages I could have added to my car such as rims, speakers, stereo, leather, etc. but I kept it modest because I wanted to get out under $50,000. The back can fit 3 people, the front can fit 2, so five people total. Even 3 adults can fit comfortably across the back seat and probably can fit 2 car seats.

I will never buy another Lexus vehicle. After receiving a recall notice, I waited to take it to the dealer because I was unsure if I was keeping this car. When it was decided to pass it down to my 3rd year medical student, daughter, because of the supposed reliability, I took the vehicle in for the repair. When I left there with a diagnosed timing cover leak, engine oil leak, that occurs in about 100% of these due to a manufacturing problem, and was notified of a $2,800 cost, my trust in this vehicle is over. Not only was that uncovered, but my daughter has complained of the navigation/electrical system shutting off/rebooting approx. 8 times in a 2 hour drive. Jim Hudson Lexus service advisor said I needed an update for $186. Upon further review, I do not believe an update will help. I reached out to Lexus Corporate and after the case manager, finally, reached someone at Jim Hudson, this has been ongoing for about 3 weeks, she called to tell me that Jim Hudson could not create the navigation problem so they did not have a suggestion other than to leave the car with them for further diagnostics. Since the driver is a medical student, 2 hours away, this additional diagnosis time may not be a possibility. Also, she wanted to notify me that Lexus will not be able to help with the repair of the oil leak. After discovering the continued problems with these vehicles, not just the 7 year old ones but the 1 week old ones, I will remove Lexus from my possible cars to buy in the future. Please beware of any Lexus vehicle you are thinking of buying. I do not know how they receive such high ratings.

Because I could not afford a new or near new RX400H, I was treated as if I was a low life and the pretty words from an executive at Lexus headquarters who claimed to represent Mark Templin, the VP of Lexus. I have not even made my first payment on the vehicle I purchased and Lexus wants $2,400 for defective headlight switch and both left and right rear wheel bearings. I have had vehicles well over 200K miles that were SUVs and used off road; this vehicle I purchased never was and these parts have failed. I suggest you never contact Lexus.com because they will never assist you. This was my first and last Lexus product. I was treated as an uneducated fool who is wasting this executives time. I guess he had a golf game or had an appointment for a massage.

My first experience with Lexus of Wilmington was about 3 and a half years ago. I had just purchased my GX470 which had a few months of the manufacturers warranty remaining. I had the car inspected by my mechanic. He said he noticed a little coolant residue near one of the inlet/outlet pipes and suggested I take it to a dealer to replace the seals at this location. I called Lexus of Wilmington and explained the issue to a service manager. The service manager told me that such an issue was not covered under the 3 year warranty. I then called the service department at Lexus of Atlantic City and spoke with Chuck **. He told me the repair I needed was in fact covered by the warranty. He told me to bring my vehicle in and theyd fix it free of charge. FIXED, done, no charge, free loaner, and my car was clean as a whistle when I picked it up.A few months ago I filled the tank at the usual gas station. This gas station was closed for a week while they replaced their pumps. I waited until they reopened and then filled up. The fuel I got had a load of metal particles in it. My vehicle began running poorly. I tried to leave it with Lexus of Atlantic City but they had just closed. I had no choice but to take it to the nearest Lexus dealer I could find. I reluctantly left the vehicle with Lexus of Wilmington. They had to drain the gas tank and replace filters and all the fuel injectors. That repair cost $3007.00. I picked the vehicle up and within 50 miles of driving my gas gauge went dead. I took the vehicle back to Lexus of Wilmington.Their diagnosis was that a part they replaced had, as said to me, (fried) and now my gas gauge too was (fried). I was told that it had nothing to do with the previous repair work. I asked if the previous repair had never happened would the gas gauge have been (fried) anyway. I was told this recent damage would have happened anyway. When I picked up my vehicle I was told the good news that the part they previously replaced in the gas level sending process was under warranty (one of the fried parts). I tried to suggest that perhaps a mechanic made a mistake or a faulty replacement part had shorted out my gas gauge. The service manager reluctantly wrote on a parts sheet (No explanation, poss. power surge from previous repair). The gas gauge remediation required a new dash panel (the whole thing, tach, speedo, etc.) which cost me $1310.20.Im not a Lexus mechanic but I believe the facts speak for themselves. Either a mistake or faulty part led to this $1300 repair. Lexus of Wilmington would not entertain the notion that they or Lexus parts should take responsibility for the subsequent repair expense I incurred. The loaners I was provided made me think of trading my vehicle in for a new one.Although Im aware that service and sales are not related I cannot bring myself to engage in the purchase of a vehicle from this dealership. I think the ability to explain good experiences or problems with a dealership in a venue like this are invaluable to the consumer. I suggest to anyone reading this that they should keep service and sales separate when evaluating a dealership. Lexus of Wilmington does a good job in their sales (I sent my nephew there and they gave him a great deal) but if you read the service comments only you will see that the quality of their service departments customer satisfaction has deteriorated.

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

We bought a new 2013 RX350. We had a 2010 RX350; both cars had ventilated front seats. The 2010 seats worked great (they were black leather); the 2013 seats do not work. We were told by the dealer that they just dont work too well. The new car has saddle tan leather seats, so they should actually work better than the 2010. It is hot in Texas and we paid quite a bit extra for these seats and are disappointed that they do not work and that there is no solution to the problem. We have had six (6) Lexus and will not have another until we are satisfied.

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

2014 ES300H - Will NEVER buy another Lexus nor recommend one to family/friends. They DONT stand by their product. Car was only 3 years old & the front passenger door lock malfunctioned. It needed a new door lock actuator. Because I was out of warranty (over 50K miles), they said it wouldnt be covered & the cost was significant. The dealership convinced them since the car was still new, they should cover the cost. Eventually they did. Approximately 9 mos after that lock malfunctioned, the driver side one did the SAME thing. Obviously theres some defective parts in this car given it just turned 4 years old. This time Lexus said theyre not paying for it - they already gave me a courtesy service last year. Can you believe this? Didnt want to hear anything about it even when I tried to call. Wow - so much for customer service! Car wasnt even 4 years old and BOTH door locks stopped working. Think there may be a serious problem here? This is not only an inconvenience but also a SAFETY issue! The dealership was even shocked Lexus wouldnt pick up the tab. Given the car sticker was $48K and bought brand new in 2014, you would think they would backup their product, especially a Lexus. Dont count on it... reconsider before you buy a Lexus!! Truly not the same car it used to be.

I have a 2008 RX350 with 54K miles. I had a couple of problems within its 4 -year warranty. One was to replace the oxygen sensor. Another one was to add more Freon (AC not cool enough). Now I have two other problems. Last month I had a flat tire and tried to use the lift jack provided to lift the car. The jack cant stand straight and will crush. This is very dangerous if you just remove the flat tire and your car will crush to the ground. I never saw such issues with Honda accord and Ford Taurus previously. I am considering to buy a floor jack. The rubber boot on rear strut was broken after just three and half years, it was still in warranty but I forgot to bring it to dealer for repair, due to some hardship of my personal life at that time. Now I worry about the replacement of that strut. Why do Lexus use such cheap part? It is hard to say Lexus is building a quality car. I dont know if I will buy another Lexus car in the future.

VIOLENT SHUDDER/SHAKING OF THE ENGINE. When the CT200H is stationary or in motion the engine periodically shakes violently sometimes up to 30 seconds then it goes away. It happened on cold or hot starts. The EGR has been cleaned from carbon build up, has new spark plugs and coils are good. I have lately been noticing coolant loss. NUMEROUS PRIUS AND LEXUS OWNERS HAVING THIS SAME ISSUE. Check engine light. Finally came on with code P0301 cylinder 1 misfire.Called corporate and I was assigned a case manager. Well they were no help. They basically said you dont have warranty on the vehicle so we cant help! Dealer quoted approximately 4500.00 for a blown head gasket (not sure how that happened), a bad intake manifold, and ECU needs to be reflashed. Take into consideration that this vehicle has never been abused, I use it as my commuter vehicle. Also there are many people that have had the same issue with the CT200H and the Prius (both basically have the same engine/components). Anyway Im on the same boat with others on here, I will never buy another Toyota/Lexus. Will move into better vehicles. I highly suggest doing research before investing in a glorified shiny **. Happy holidays. ;)

Its funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles Ive ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didnt solve the problem and the car is still pulling. At 20,000 miles Im ending up with the breaks at 0!!! How is that even possible for a quality car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan thats safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because its roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.

17 years and no problems. 145,00 miles and only regular services, still going to drive it for another couple of years, at least until the house is paid off. 1999 rx300 and it still in style, and it still drives like new.

Bought a used 2004 Lexus RX 330 and 3 months later dashboard began cracking. I was told warranty does not cover the dashboard, and cost to replace it will cost $4000. Please advise!

In 2008, we purchased a new 2008 RX-350 from a Portland area Lexus. Prior to purchasing the vehicle we spent months researching the Lexus brand, reliability and customer satisfaction. We are over 3 hours away from the closest Lexus dealer. Having heard and read mostly good reviews, we opted to purchase the vehicle described. We have taken excellent care of the vehicle and all of our maintenance has been maintained current by our only local Lexus family Toyota dealership in our area. The vehicle has never been in an accident. Seven years later we have had several unexpected repairs required to keep the vehicle running. First was the NOC sensor (slightly under $1000). Second was the rack and pinion (slightly over $1000). And the latest was a transmission replacement. The vehicle is just outside the powertrain warranty. The total costs of these repairs has been over $7200. Even the local Toyota service representative said this should not happen with this car.I have contacted the Lexus goodwill assistance number and they agreed to pay for the parts for the latest repair. While that is good of them, it is my opinion that the loyalty of Lexus belongs to their company rather than their customers and they certainly choose not to stand behind their luxury product. It is disappointing Lexus does not show the same loyalty to its customers when excessive repairs are required to what should have been a more reliable vehicle. I would like others to be aware of the Lexus quality of service and loyalty and recommend that you buy a car from Honda/Acura whom we have had excellent service from and been shown truly good loyalty and certainly stand behind their product.

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

After experiencing what I thought was a leak in the sun roof, I found out from the dealership that the SUV had four blocked sunroof drains due to dust, dirt and leaves and a blocked A/C drain caused by a spider making a web. I am in the dealership for all of my regular service checkups and these items are not on the check list of things to look at for each of the required service appointments. I have been told this will cost $9000.00 (this is not in my budget). My insurance company will not pay for this, so I am currently waiting for Lexus Corporate to get back to me. The interesting thing is that in addition to the 3 year warranty, I purchased an additional 3 years for continuity of service. A lot of good that did me.

I spoke to Appointment agent to set up appt for my car to be seen both for brakes repair and review of rusting on all 4 door handles. Firstly, the agent suggested that he had never heard of such an issue (odd since he has so many 2009 Lexus models on his lot!). Not only was my rusting concern misdirected to an alternative department, my request for vehicle repair suggested I would have to wait in the dealership for hours rather than shuttled home to work and return to pick my car up (because I was out of shuttle territory)! This dealership is the closest one to me in Whitby. This experience and the lack of genuine service from the Lexus Dealership confirms, I love the car but will never buy or promote the brand based on my poor experience. Thank you, Don Valley Lexus - Customer Service is definitely lacking. The vehicle was not purchased from you - but you cost the brand a very valuable client for servicing and future vehicle purchases!

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

I purchased a brand new 2015 Lexus IS 250 in the South Atlanta Dealership. I cant complain about Bryan, the person who sold it to me. He was great. Now I had to bring it in for my first free 5000 miles service. I drove 1 1/2 to Atlanta thinking they were going to do the first oil change. When I get there they tell me it is not for an oil change. That my vehicle because it is the F Sport doesnt require an oil change until it reaches 10,000 miles so all they did was check the fluids and the minimum service supposedly required. Now I just took it in for my 10,000 mile service and they do the first oil change. I ask Colby what oil they use, the blend or the full synthetic and he tells me he used the full synthetic. The full synthetic would not require me to change the oil until the following 10,000 miles but when I leave the dealership and I look at the sticker they place on the windshield I notice it requires me to change the oil in the next 5,000 miles. I do not understand. So I am guessing they used the blend and not the full synthetic. Not only that, when they give me the paper stating the car was complete and I go out to get my car I see a young gentleman jump in my car and drive off on it. I ask one of the person at the service desk why did they take my car again and she starts trying to contact and find out who had it. A couple of seconds passed and here they bring it back to me. As the young gentleman comes out of my vehicle he states he had left something inside my vehicle and had to get it, but why just not open the vehicle and take whatever item he had left inside instead of driving off on it? Now 10 days later my maintenance light comes on stating my car is due for an oil and filter change. I called the Lexus service department and they tell me they forgot to do the reset and that is why the light was coming on so they guide me on how to do it through the phone. I am really disappointed about the service provided here. Dont know if they just didnt care because it was the first 2 free services provided to me. Honestly I love my Lexus but I am not sure if I will drive another 1 1/2 to just get a poor service done on my vehicle. Will probably just use a Toyota dealership here in my area.

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

I purchased a Lexus GX 470. Bought the SUV off a lease. Not even after a yr one of my running boards cracked in a bended area at a stress point. Went to Lexus. They said we cant help you. We dont know why it happened. Then my dash cracked. There was a recall on that so they did replace but a couple of years before that my rims started bubbling. I was told at the Lexus dealer that my style vehicle that all the rims are doing that. They had a few on their lot for service. They went and looked at their rims and they were bubbling also.I do know why and Lexus corporate wont stand behind these defects. I dont know about you. If you spend that kind of money for a car you consider top of the line, well I feel that they are the bottom of the line. I have been a business owner in Farragut, Tenn over 23 yrs and I will make sure ALL my client know how they stand up for their product which they dont. So customer BEWARE ONCE ITS YOURS. LEXUS WONT HELP WITH THIS THAT GO WRONG WITH A CAR that should have happened. Poor craftsmanship. I have had 3 Nissan Pathfinders. 2 of them have had over 250000, never a running board problem or cracked dash and NO BUBBLING RIMS.

I want to complain to my Lexus 570 (2011). I bought it from Al Futaim Motors Company LLC which is in UAE. I had issues with the noise from the car when I change the gear (transmission) from R to D. I asked the workshop (sales manager) at the first service (1,000 Km). They tried to repair it but the sound came back again.Also, the car is now in the workshop for the service (40,000 Km) with the same issue. They are still telling me they will find out the problem to fix it. Today, I took the history report of my car to complain about it in the ministry of economy because I feel as I wasted my money when I bought this car. I am looking forward to hear from you.

I am the owner of two Lexus vehicles. I am investing my time to inform you of my feelings towards Lexus; as the respect, integrity and trust, which I have so highly esteemed about Lexus, has been compromised. This time the 2007 Lexus ES 350 with just 34,000 miles encountered a problem with the passenger window as it would no longer function properly. What I learned is that the window mechanism is so cheaply made that the plastic parts just broke apart. This design flaw resulted in a five hundred dollar plus repair bill that stole hard-earned dollars from other priorities my family has at this time. When I needed to truly rely upon Lexus reliability during challenging economic times, you let me and my family down. What is concerning is the fact the other three windows will certainly face the same catastrophic failure. (And surprisingly, considering the fact that the windows are hardly ever used as the Florida heat makes the AC priority one). The bottom line is this: Why would I ever buy another Lexus product when price and value are so far apart? Please let me know how you may be able to help given the aforementioned situation that my family and I currently find ourselves in.Lexus Service Specialists phone reply: As you did not visit our service department and took your car to a private repair facility, you voided your warranty. My car was well out of warranty, but they said that the CPO (certified pre-owned) Warranty would have covered this had I gone to the dealer. Well actually, the CPO would not cover a window repair; but the Service Specialists... they would have helped if I would have asked. Wow, with my other Lexus which had several service issues, the dealership was very specific that the warranty did not cover my problem and all costs would be borne by me. It is so sad to be witnessing the demise of the famed Lexus brand name. My friends and neighbors, who also own Lexus products, have also commented never again when asked if they would purchase another Lexus, as their own experiences have been much worse than mine… so sad.

I own a RX 330 which I take pride in servicing and has always relied on Lexus to do all my services even though they are twice as expensive. December 2013, I spent over $3000.00 in service charge of which included four new tires. I had a flat on the road that was not repairable. I called Lexus dealership in east Hartford, Connecticut. I was told that the new tires I had bought has no warranty. I asked why wasnt I told that at the time of purchase so I could at least make an informed decision to purchase or not. I got the runaround from customer service after holding on the phone for at least twenty five minutes. I was desperate so I asked about giving me a discount on another tire. They denied me that also. I ended up buying another tire from another vender in desperation. I pursued the matter and filed a complaint with Lexus headquarters who did not help the situation any but told me they are not in the tire business and there is nothing they can do for me. Mind you, this is only less than three months after purchasing four new tires. My plan was to purchase my next car from Lexus but with this experience, Infiniti or Acura is looking like a better choice. They so refuse to take responsibility for numerous customer complaints about headlights fogging up.

I am going to share a response from Lexus as it pertains to the quality of their vehicle and how they are not taking responsibility. We conclude it is not appropriate for Lexus to provide assistance on the trim repair around the navigation unit. This is a defect from manufacturing. I explained this is a safety issue as the metallic has peeled and now there are shards of this metal pieces throughout the console and the response above was what I received. I am going to escalate and go to all social media on this. BEWARE They are not standing behind there brand anymore.

I purchased 2011 Lexus ISF used with 18K miles. From day 1 I heard rear noise at the right side. They told me they will take care of it by replacing the struts but they need the extended warranty approval. Finally they did after waiting for 1 week, but the noise still remain. Then I have to bring it again for another check with their great master technicians. Then they said need to replace the struts again in case it is DOA, then they changed it again after waiting for another approval, but the noise still there.Then I asked them to bring their expert FTS from somewhere to look at the car. Maybe he can figure it out. Then after he looked at it, he said this is within operating spec - normal noise, and handed me car keys. I then asked them what is the spec? Is all the cars have this noise. They will not talk to me anymore. They were very rude and not respectful to customers. I will escalate to the corporate and to Lexus japan as well to maybe someone care about their car repetition name and business. I will try to reach out to the owner of Lexus of austin that she may need to know about her bad customer service and the poor service she got in her store.

2017 Lexus GPS - Queuing up the GPS the radio volume works properly and quiets down so you are able to hear the request. However when giving you instructions the radio remains playing and doesnt quiet down. As such you cannot hear the instructions because the radio continues playing. This causes mass confusion & almost caused an accident several times. Piece of junk. Contacted Lexus. They offered to buy me a Garmin!! They know about the problem however they havent fixed it. Bottom line this is the last Lexus I will ever buy. Beautiful automobile but terrible company to deal with. Product is defective and extremely dangerous!

A few days after purchasing my 2018 ES 350 Lexus I noticed a fumey smell in the car after driving it for a few miles. The car was a certified used car so I thought maybe there were lingering scent from the previous owner, so I gave the interior of the car a thorough cleaning, but I couldnt get rid of the scent. I used all different types of air freshener but the fumes scent kept coming back, especially when I was driving on the highway. What really scared me was when I was transporting my daughter and she stated that, Mom the smell inside your car makes me feel nauseated. I called the car dealership Lexus of Palm Beach immediately, I stated the problem and was told to bring the car in.To my surprise Lexus has been aware of the problem since 2006. I was given a HVAC odor maintenance bulletin dated February 6th 2020, which stated that some 2006 to 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these orders, follow the general procedure in this bulletin to minimize the order experience. I was told to purchase a charcoal AC filter with an AC refresher for $265 plus tax that may or may not minimize the order experienced.The most shameful part of this experience with Lexus was that they were trying to convince me that other motor vehicle manufacturers had the same problem, The problem I see here is Lexus chose not to fix this problem. They have been aware of this problem since 2006 and they continue to manufacture vehicles with the same odor problem as of 2020. I have driven other cars that were not fume coffins, like this ES 350. Other automotive vehicle manufacturers choose to fix this problem. I bought this car because it was a Lexus and the name Lexus was associated with prestige and luxury. I now have a car, I still owe thousands of dollars that I cannot transport my children in. I have to drive the car because its my only means of transportation but I feel unsafe in it every day I drive it.I am so tired of corporations and people who work for these corporations that dont care about their customers and their safety. I bought a Lexus, I expected the best in luxury, before buying this car I drove a Kia. It did not have an odor issue so Kia found a way to fix the problem, why Lexus refuses to fix this fume odor issues. Shame on you Lexus Manufacturer.

I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

We leased a new 2018 NX300 at the beginning of April 2018 in Kingston Ontario Canada this year and in August while driving to town my wife hit a deer taking out the grill and camera, etc. It is now November and its still not fixed. The reason: parts on backorder. How can a brand new vehicle have parts on backorder? First a fog light, then an electronic component for the lane departure. The list goes on. Four months to repair a vehicle due to parts on backorder.The local dealer wont answer my emails, wont answer my phone calls all because Im getting upset with how this is handled and the length of time it takes. Not to mention Im paying a lease on a vehicle we cant access. We made the mistake of leasing two Lexus vehicles but I promise this will be rectified when the lease concludes. ILL NEVER LEASE ANOTHER LEXUS ANYTHING.

I purchased my car new in 2007. Its a white Lexus GS350. I cant justify buying a NEW car because Ive never had any trouble with my car and it purrs like a kitten, very quiet outside and inside. I do bring my car in for its regular maintenance check ups and oil change services. On top of the superior maintenance; each trip includes customer care services when I bring my car in for services. And, provides condiments, beverages, magazine/newspapers, TV and wifi services extraordinaire! The car itself has great pick up energy. I need to have this capability if Im heading onto a steady stream of traffic. Push the pedal to the metal and you will be impressed. Also, I receive lots of compliments about how smooth the car ride is. People are very complimentary providing positive comments about my car; ride, comfort, Looks like new comments. Even though my car is a pure white, I have on a few (almost unnoticeable) pinpoint chips from roadway sand, rocks, etc. You probably wouldnt notice it but I would. To me, this means the car has an excellent original paint job. LOVE MY LEXUS! Okay, my only complaint and its a big one for me, the front wheel hub caps ALWAYS turn a nasty dirty look 2 days after its been washed and dried. Drives me crazy!!! Am told that its normal and nothing can be done. Hmmm? Seems like with technology, there would be such a fairly easy solution. Lexus... need to work on this!!!

Condensation in the headlamp, frequently blown bulbs, vibration with speed of 70mph and slight jerk with the change of gears on a manual transmission.

I bought a car from someone which still has extended warranty until 180,000 km. I brought my car to Lexus Dealership to fix the noise. They asked me to call Lexus Canada to transfer the ownership & warranty and I did that on the phone. They told me alls done. Afterward I was been able to fix my car at Lexus Dealership with no charge. And today I am going back to fix the VSC light engine turn ON. They told me that my extended warranty is expired. I called Lexus Canada and they told me that I did not transfer the ECP warranty when transferring the ownership and my extended warranty is no longer valid.The person that I talked on the phone said that he could not let me talk to his supervisor, and he could not give me his last name. His first name is Christ and his Employee No is ** or **. He talked to me very rude and impolite. I just came back from the States. I have been driving Lexus for the last 12 yrs (2002 LS430, 2005 SC430 and 2009 ES350). My family & I are very pleased when we have to go to a Lexus Dealer fixing our car, because they treat us so nice and with respect. I am very disappointed with Lexus Dealer in Montreal.

My wife’s 2016 Lexus ES350 was brought in for an oil change. They told her the car needed new tires. It only has 17k miles on it, while the tires are rated for 50k. Lexus will not cover it under warranty. I’ve owned Mercedes, Cadillac, Infinity, BMW and Porsche and have never had this experience ever. This will be the last Lexus I ever purchase/lease!

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

I have owned two LEXUS ES since 2001 and have had excellent experience with each. My first was a 1998 and was finally totaled by a hit and run driver in 2016 but had 275000 miles on it without a single repair to the engine or transmission. I serviced as recommended but nothing broke on that car. We have a 2007 now with all options and love this car too. So far at just over 100k miles, we have had mice eat some wires under the hood and the VSC, traction and check engine lights have remained on since repaired and we are not sure why. Also the new car has been hacked and cant figure out how to solve. To those who complain about paying annual to use features, I say dont buy luxury if you cannot afford it and every car has additional features to pay for! OnStar Satellite radio, etc. Overall Lexus is an affordable car at new, used prices so no complaints here! Also one thing about Lexus of the so many things I love is that there is NO road noise!

We have owned three Lexus products over the years they have been in the US. The cars are great but the corporate culture has deteriorated greatly. The present CEO and the person in charge of Customer service are not at all qualified for their jobs and they have given Lexus a bad name for customer service. The corporate offices have literally no control over the dealers if there are issues, selling cars is all that matters, not customer service. If you have an issue that the dealer refuses to take care of, the infrastructure Lexus created at corporate is so pathetic you will only be frustrated trying to get any closure.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

I have a 2007 Lexus IS 350, purchased it from a local dealer in May 2010, with 43567 miles on it and still under factory warranty and bought an extended 4-year warranty from local dealer. In the end of April 2011, with about 57800 miles, I did an oil change (4th one) with an STP, after market filter from Auto Zone.In May 2011, I received a letter about the recall problems, and weeks later, I brought the car to the local Lexus dealer (Inskip of Warwick) and they replaced the valve springs, fuel pressure pump and gas pedal. About 2 weeks later, my motor was making this ticking noise from my engine. I drove the car for about 50 miles and the noise went away. In October 2011, 5000 miles later, the noise came back but louder and I called them back and brought the car back in to be checked. The next day, I received a call that the engine was knocking and spun a bearing and its not covered through them or Lexus, because they did an oil change and they stated whoever did the oil change last, put the wrong oil filter (Auto Zone only makes one filter for this model) in it causing the engine problem.I have done about two dozen of oil changes in my life and never had this problem. I called the Lexus main headquarters in CA and 3 weeks later, they told me that it was my fault and they were not paying for anything. I requested to see the oil filter that was in my car when they did this oil change and was given a different kind of filter that was dirty and very old-looking. I told them this is not the filter that I put in because it was a different color (white) and was bigger, mine was yellow and smaller. They did not want to hear it. So now I have to pay my mechanic to tear down the engine to see if I need a new one.

Ive been a Lexus owner for many years but recently got a shock on the service charge.. Very high compared to previous services. On examination, most things listed were checked and the supposed listing of balanced all wheels Im told by insider staff did not take place, as did a number of other things. Its likely less than 2 hours was spent on the service but they charged the full service fee. On top of that there is an unexplained miscellaneous charge. I doubt many of the things listed took more than a min or 2 and the labour charge is inflated. I suspect these costs are deliberately inflated motivated by greed, personal bonuses etc and it seems to me that Lexus has changed its approach from providing clear and reasonable service to customers to one of ripping them off and not caring at all.Owners should be told in advance of the basic cost of a service and not be surprised by large charges, and clearer explanations should be given. This is the norm for any service e.g. visiting the Dr or any other professional or trade services. There seems to be an attitude at Lexus that its a prestige car, therefore customers should pay more. Some friends and colleagues also with Lexus cars have found the same.. ie increase in charges without notice and the lack of pre service consultation. Lexus used to have my loyalty and trust.. No more..

After being involved in a very bad wreck in Jan 2018 in my 2014 Lexus ES 350 with 19,000 miles, I contacted Lexus Customer Service due to the driver seat not staying in sitting position on impact. I was lying down due to seat not holding up, It broke. I talked to Jessie asking for someone to look at the car. Asked for him to do this right away because the car was totaled.

I purchased a 2007 IS250 new...I recently sold it seven years new with only 90,000 miles on it. I was very faithful in the maintenance of my car. I received a notice from Lexus saying if my cars idol changed or seemed different, to bring it in and they would check to see if car stored any codes and if it had they would fix it. Although they never did say what may be causing the misfiring!? My car never stored any codes although it did at times feel as though it was going to die, and after speaking to others about situation, I found out that they too had a Lexus with same issue that never stored any codes. The two people that I know personally and on a regular basis have had their pistons replaced by Lexus at no charge and this is the same thing that was wrong with my car. I did not wait to see when Lexus headquarters would ok my local Lexus dealership to repair pistons in my car. I got rid of car that I should have owned for another seven years and another 90,000 miles!! It is unfortunate that Lexus is sweeping under the rug that these cars have piston issues and that the piston issue can create other issues with the cars. I can write forever about all the other issues that it caused me and two other people I know. If I ever find that there is a class action suit I will be including myself in that suit. I now have a new car and a new payment. My Lexus was paid off when I bought it new. And, of course I shouldnt have a new car or a new payment as again I shouldve owned my Lexus for seven more years and 90,000 more miles!! I did not buy a Lexus and I will never buy a Toyota product again );

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

I bought a Lexus RX350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a Lexus - a Hyundai, a Hyundai Elantra (2008), to be precise. Heres what happened since: Date Lexus ($50,000 +) Hyundai ($15,000); Oct 12th 2012, Battery failed (32830 mi); Nov 12th 2012, Idler pulley for drive belt failed (36362 mi); March 11th 2014, Ignition coil #5 failed (42891 mi), replaced drive belts (on highway nearly hit by truck); March 30th 2016, Rear Caliper blown (61498 mi - $654.40); April 20th 2016, Ignition coil #6 failed (62562 mi - $ 293.47); April 20th 2016, Dealer diagnosed leaking steering fluid, recommends steering replacement ($1600 estimate - not done yet).Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at Haldeman Lexus of Princeton, 2630 Brunswick Pike, Business Route 1 North, Lawrenceville, NJ 08648-1000. The vehicle has been run for pleasure, under normal operating conditions.The failures are premature, and entirely unexpected, at these mileages. The vehicle is a Lexus! In contrast, the Hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50,000 mi and drive belt replacement at about 85,000 miles. I provided the above comparison to Lexus - have yet to hear from them. No doubt, its difficult to accept that a Hyundai can beat a Lexus hands down, in terms of what Lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when we go for a luxury SUV next time!

My Lexus doesnt have all of the Bells and Whistles, but Im still paying a hefty price for both car and insurance. It does have plenty of power for take off though,(and even on the Audubon if you want.) Its too powerful for my taste, as it will be be going what feels like 55 or 60 but will actually be going around 85 or 90. It doesnt handle curves very well at high speeds either.

The Lexus LE is a great car and handles great on the road and in all weather. I would highly recommend this car. The radio and sound is great. The outside of the car looks great with sharp lines while the inside is great with leather interior, CD player, air conditioning, and bucket seats. It also has good headlights, heated seats, interior lighting, and new tires. The passenger capacity is great. It can fit 2 in front and 3 in back with a lot of leg room.

Please review this article before considering the purchase of a Lexus as there are fees once a one year. Grace period expires for both the remote start feature and navigation. https://www.thedrive.com/news/18313/lexus-charges-a-subscription-fee-for-remote-start

Great vehicle with a ton of features. Few issues, but dealership was quick to repair. A bit on the pricey side, but we got almost all the features available, exceptions are block heater and roof racks.

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

The issue is that I was told that the $1,000.00 for es350 2012 incentive ended on 12/22/2011. After leaving Hoffman Lexus, 750 Connecticut Blvd, East Hartford CT on 12/23/2011 with a signed lease, I searched google for Lexus incentives. It is noted on several web sites that all Lexus dealers are giving $1,000.00 until 1/2/2012. Other sites indicate this $1,000.00 incentive is good to 1/3/13. I emailed Al ** and visited him today after no response from email. He and his manager stated that I had not seen it first; then it did not apply to all Lexus dealers. Please clarify for future reference. I have been a Lexus customer since the late 90s and would like to remain with the Lexus family.

I wanted a certain blue color but there were not many choices. I wouldve gotten a different car that came in the color I wanted but my husband insisted on getting a Lexus. When I got it, it was shiny and looked as new as any car Ive ever seen. On the inside I had no problems as it was clean and well kept. My husband says there werent many options for customization or upgrades. He also said that we wouldnt need it anyways because the car is perfect as it is. I only needed 3 seats but there is more room than that so we can put other things in the seats when we arent using them and if we do need the extra seating for whatever reason, we can put the other stuff in the trunk.

I got the basic model that cost me 35 grand which was under my budget so I was happy about it. And it runs very well with minimal repairs. Color is gray so it does not get dirty easily. It looks very cool and all my friends wish they had the same one and they all love to take a ride with me. Capacity is great since it meets my needs. I usually travel with 3 other people but sometimes 4 so it fits 5 and enough room for luggage and food. No need to upgrade or personalization. I am perfectly happy.

I purchase a new 2018 Lexus 350RX three weeks ago. I am extremely disappointed in the Navigation System. First, it seems to take several minutes before the car connects to the service. I asked for direction to a well known business, and was told they could not find it. Please hang up and try again. I tried again, this time they could not find the business, but worse they could not locate my car. Asked if I was near the airport! No it was not. What if this was an emergency and they can’t find me!Yesterday, asked for directions to a Civic Arts Theater, they had the correct address but the nav. system took me to a residential, dead end street. I could see the theater but could not get to it. It wasn’t even the correct street. Again, asked for a restaurant by name - it took me to a location on a freeway. I could see the restaurant from the freeway, and eventually found it. Now, I use Waze. This system doesn’t come close to OnStar.

I recently emailed Lexus Brand Experience about the horrible service I have received with my new Lexus ES350 FSport. This was on 12/29 and I have yet to hear back. Just another testament to why I will never buy a Lexus again. It all started from the salesperson telling us that we had 2 free oil changes that come to find out is not true. Then after bringing my car home, noticing it has a very small chip on the gas cap & the salesperson telling us Oh well, you took it home, nothing we can do. Each time Ive taken my car in for service it has not gone smoothly. The 2nd time taking it in they rotated my tires & since then my car has not driven the same. Took it in for the 3rd time and when I bring this up, the service writer proceeds to tell me that they could balance them for $90 & had I brought it in immediately after that they would have fixed it. Im trading in my car and will never recommend Lexus to anyone!

Lexus has sedans to SUVs. It looks expensive but you can definitely feel the quality and difference when compared to the less expensive brands. It has customizable comfort and top safety. My suv is my mom car but I feel nice in it. I need the space and amenities of an suv because of my children but I am just as happy taking this car out solo. Lots of quality comes standard but additions are easily added at the dealership. My suv fits 7 very comfortably. I have 3 car seats in the back and space to move around and maneuver as needed. I can also easily load groceries and whatever else I need. I am very happy with my purchase and will buy a Lexus again.

Lexus offers a lot of advanced technology and great interior as well as safety for the whole family. The appearance is very up to date and very flashy. It would fit anyones style and it can also be customized to fit the drivers style. There are also many options available to pick from. More great affordable options than other vehicles would have or offer. Plus passenger capacity is great and outstanding. Also very trustworthy and stands behind their words and promises to their customers and company. I would highly recommend this vehicle to anyone looking for a great car.

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

There were a lot of choices, same car different packages. Theres a type of car for every type of person, however, its more of a luxury brand. Its a mid-size level sedan and it has good dependability. It is also roomy and fits the standard sedan passenger size. Three in the back and one passenger up front. Theres also good leg room for all passengers. The car looks nice on the outside, my hybrid came with wood trim and dark brown on the inside. This did not match too well with blue exterior color. There are very few packages available for my hybrid selection and only one available for what I was purchasing. It had to be shipped from another dealer and took a week.

I bought a Lexus IS 250 then being Active Duty Military I got notice I had to deploy just a couple short months after I bought it. My manufacturer’s warranty expired while I was Deployed. There was a bulletin put out about a known problem to fix under warranty vehicles for condensation in the driver’s side headlight. I get back and come up due for an annual state inspection and the car fails due to the condensation. Lexus refuses to Good Will fix the headlight even though the warranty expired during my deployment.I have low mileage only 37,000 miles on the car and they still wouldn’t consider that. I pleaded that they be sensitive to the fact I can control if I’m deployed and the warranty expired while I was gone. Now I’m expected to pay full price over 2 grand for a known condensation issue with a headlight. I expected better from this company. They care nothing for Military. Most businesses are far more accommodating. I’ll gladly trade in my Lexus at Honda.

2013 Lexus RX350 nice ride, good in snow, reliable, and adequate storage. However, could be better visibility and need more room for passengers. Also navigation is poor. Electronic features are not intuitive. I end up just using my phone. I wish it had a phone integration feature.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

Bought a RX350 (2008) Certified Preowned Lexus in 2009 from PARK PLACE LEXUS OF PLANO, TX. In 2013, I noticed a crack in the dashboard by the driver’s side vent. Called PARK PLACE LEXUS OF PLANO, TX and was told cracks in the dashboard are not under warranty and it may have been caused by what I was using to clean the dashboard. After arguing with the service guy he went to the service manager and they agreed to repair it and they did.Now in 2018, I have two cracks in the dashboard by the passenger air vent. Researched on the internet to see if other Lexus owners had similar issues. To my surprise many owners have this issue and Lexus had offered to replace the entire dashboard if you have cracks or melting of the dashboard. The dealership told me I needed to call corporate to obtain approval for the dashboard replacement. I called corporate office and they did not show the cracked dashboard had been previously repaired and the offer to replace the defective dashboard had expired in October 2017. I asked if they could repair just the cracks like last time and was told that decision is up to the dealership.I called PARK PLACE LEXUS OF PLANO, TX to see if I could still get the dashboard replaced or repaired. Their system showed the crack in the dashboard was repaired in October 2009. The dealership did not correspond to corporate of my previous repair which I have documentation and receipt. After speaking to the service representative and service manager they will not replace the dashboard since it is up to corporate to approve and will not repair the cracks because one of the cracks is in front of the airbag.Bottom line to replace the defective dashboard I will have to pay approximately ~$2,000. I bought a Lexus based on the reputation of a quality vehicle. Had I known it was so cheap that the dashboard would need to be totally replaced in less than 10 years my decision would have been different. I understand vehicle parts wear out and need to be replaced but not a dashboard. This car is always garaged at home and at work and only has 76k miles. A dashboard should not have cracks on a vehicle this soon and definitely not on any quality luxury car. Based on this experience I would strongly recommend others to stay away of a LEXUS and PARK PLACE LEXUS OF PLANO.

There was a recall on my Lexus SUV. I was in the hospital when it came out and missed it. Shortly after expiration date I called Lexus and they told me to bring car to the dealer. The dealer found the problem and was happy to fix it. When they reached out for approval at corporate the dealer was told that Lexus would not approve. I wrote the CEO of Lexus USA explaining the problem and challenge due to medical issues. The CEO nor anyone ever had the courtesy to respond to my letter. The problem with the Lexus is only getting worse. This is not a company that cares about the customer.

I purchase a 2010 RX350 in October 2009. When the year came around, I needed to have my navigation system updated. I was told that I have to purchase a disk for $199. This is a luxury vehicle and you want the buyer to pay that kind of money for an update. Cars of lesser luxury like Lexus are giving their customers free update for at least 3 years. I would like to have at least a free update before you ask me to pay for one. I am paying enough for the car as it is, and this is the treatment you give me?

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

I was driving my 2007 Lexus RX 400h when I turned into the parking lot (from a stopped position) and proceeded at very slow speed when I inadvertently bumped the curb, upon entering the parking lot the Power Steering Light came on and no longer able to steer the car. I had to get towed all the way back to home. There wasnt even a scratch on the car and yet the entire safe steering ability was rendered inoperable. I have been looking online and I see that there are many other victims of what seems to me to be a major design flaw and a terribly unsafe condition. I brought it to the attention of Lexus and they decline to fix it or help address this problem in anyway and I am stuck with an $1100.00. It seems to me you would have a reasonable expectation of a solid construction in an SUV and not something that is so precariously frail.

Even though my 2007 RX 350 Lexus was parked in the shade, the dashboard cracked and spread all over. I was so disappointed. I have no idea how to fix the cracks and it looks like I have to reinstall a new dashboard.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

Horrible customer service. Their sales are not competent enough to know their products. They finalized a deal with us and changed their minds because they found out they didnt have the car. They penalized us because they made a mistake. We even shook hand on this deal.

I recently bought a 2006 Lexus IS350, For some odd reason it was difficult for me to drive the vehicle due to visibility, turns out the vehicle has a worldwide issue with melting dashboards! Making it hard to drive as it reflects your visibility. The first thing I did was contact my nearest Lexus dealer and ask if they can fix this issue! GUESS WHAT! THEY CANT AND WONT! Turns out theyve extended the warranty already for 10 years, so for customers and drivers who have bought the car after the 10 year mark ARE OUT OF LUCK. THIS IS SHOULD BE A SAFETY RECALL AS IT DIMINISHES YOUR VISIBILITY! Other than this car I also own a 2008 Lexus RX350 WITH NO ISSUES, but Lexus has completely let me down on this. This shows they dont care about their product and customers, sadly this will be my last Lexus.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

Lexus RX330 2004 with less than 100,000 miles has only been serviced at Lexus dealership. It appears to be a common problem and Lexus is well aware that the sunroof drain holes can get clogged. It caused the soaking of the cars carpet which needed to be replaced. It is a thousand of dollars repair. Lexus told us to turn it into our insurance company. It is not part of their maintenance schedule and they know it is a problem.

I have a 2009 Lexus ES350 which has been recalled because of the passenger Air Bag. Yesterday, I tried to get some updated information as what to expect with this recall. I contacted both Lexus and my local dealer in Orlando. No one was able to provide any information -- how long before being fixed, etc. I asked for a supervisor at Lexus and they said that it would be 48 hours before I would receive a call.At my local dealership, I was able to talk to a lady in charge of customer (un)relations and she was no help. I asked to speak to the General Manager and was denied. She said that she was as high as I could go. I do not know about you, but when companies deny you the opportunity to voice your concerns to higher management, I am extremely concerned about a business who operates in this manner. I like my car, but the service and lack of information from a supposedly Luxury car company is appalling. My last Lexus. This type of customer service is very short sighted and will cost Lexus millions of dollars -- not the way to keep repeat customers!!

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

We HAD (with emphasis) a 2018 Lexus GX 460 with only 27,000 miles on it when the alternator decided to completely fail. We live in a very remote area in the summer that is not close to a Lexus dealership so we had a local mechanic replace the alternator. When we returned to our main residence in Florida we took the vehicle to the dealership we purchased it from for a checkup and presented them the bill for replacing the alternator. The service representative said they would submit it to Lexus for reimbursement and we should get a check within a few weeks. Weeks passed and finally, we received a call from our rep saying we would have to deal directly with Lexus Corporation. The corporate office made us jump from hoop to hoop while knowing full well they had no intentions of reimbursing us because we didn’t use a “certified Lexus mechanic”. Lexus has always touted themselves as a “customer comes first” company. Clearly, these core values have gone by the wayside. Additionally, their quality control that they have always prided themselves in has totally gone down the tubes. After reading all these negative reviews I can see I’m not the only one who has issues with this company. We will not be buying any more Lexus vehicles in our lifetime and many of our friends who own a Lexus will hear our story. Sadly Lexus will be keeping OUR $921.97. They apparently will need it to keep their head above water from all of their problems.