Just noticed on my 2004 RX330 2 cracks where airbag will deploy. This car has always been garaged with very little sun exposure. Cracks are in line with passenger head if deployed. Any advice?

Lexus come in various styles; Hybrids, sports, and sedan, and SUV models. The best thing is that it has safety issues, which is the state of the arts. Moreover, its reliable with lots of comfort and at affordable prices. I really like this brand. The comfort features are really nice and makes you truly enjoy all the comforts of sitting in your favorite chair in your home, which also comes in any of your favorite colors to fit even the most variety imaginable. The upgrade from the previous models are truly noteworthy. The GPS, along with rearview cameras and signaling when theres on coming traffic on either of your blind spots. The warning features are really good news. Theres also a lot of room available in both the front and back sits. You can comfortably fit five people in the sedan, and 11 individual the SUV model vehicle. The sports car however can only fit two passengers in that model.

Lexus requires you to pay a yearly fee to use remote app or key fob for remote start. They should not be doing this. Other manufacturers do not require this fee. I will think twice before purchasing another Lexus vehicle because of this.

Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

My car was purchased June of 2006. In 2012 I was on my home my low oil light came on. When I got home I had my husband check my oil and he said there was no oil on the dipstick. He asked if I had just had my oil change told him no. Said thought maybe they forgot to put the cap back on. He looked under the car and there was no sign of oil leaking. I call Lexus and explained what happened and was advised to bring it in. I brought car in and was told there was no sign of a leak. Told them I know its not leaking but it is burning somewhere. Said they checked everything and it looks good.My car continued to have this oil problem and I was putting oil before it was time for an oil change. For the past 4 years I have been putting at least 5 quarts of oil every other month. This has really been a burden to pay so much for a luxury car thats been giving me problems within 6 year old. I contact Lexus Corp which was a lost cause they are no help and do not want to do anything to help me. This couldve very well been part of a recall that consumers may have a complaint but was never recorded. If anyone has had or still having this same problem with this year model please respond.

I bought a new 2013 Lexus ES350 last year, and was very excited. It was my first luxury car indulgence. Im 63 years old, and recently retired. Mechanically, the car ran and drove great. But, the lack of common sense creature comforts in the front cabin became such an irritation that I ended up trading it in - even though I took a depreciation hit of over $15K. Here are the specifics:1) It is very difficult to exit the car. The low ground clearance was difficult for me, especially since I have some hip issues. The other factor is that the door does not have an intermediate stop position. So, when you open it, it will tend to start closing on you. Many times I had to kick the door to keep it open, just so I could get out. You learn to do this after it shuts on your leg, which is quite painful. This was an issue for the passengers as well. In addition to just being annoying, the bottom door panel became filthy from all of the foot prints.2) There is ZERO convenient storage in the front cabin. I do a lot of detail work in the car, and just need a flat surface to put stuff down. If you look at the console closely, you will see that there is no flat area at all to put anything. The main console storage area crowns in the middle, and is back too far to be useful as a surface. The navigation joystick occupies the right hand side of the console. The shift lever occupies the left hand side. The beverage holder at the front has a sloped cover. The drivers side beverage holder is typically open, because thats the only place you can put your fob/phone/etc. There are no pockets or storage holes in the side of the center console. The end result is that a lot of stuff ends up dropping down between the console and the seat.3) If something does drop down between the console and the seat, there is no convenient way to retrieve it. The only way is to get out of the car, move the seat all the way forward (very slowly because it is a power seat), then open the rear door, get on your knees and reach under the seat from behind. Because of the power seat mechanism, you cant reach under from the front. Try this outside in 100+ degree heat, and it gets very old very fast. Especially when what you dropped is your key fob.4) This leads to my main complaint: The railings under the seats have not been machined, and have very sharp edges. After suffering my third very serious gash on my hand trying to retrieve what fell between the seat and the console, I just lost it. I traded it in not three days later.5) There is no place to put your phone - or even a sunglasses compartment above the rear view mirror. The only place to put stuff is in the drivers beverage compartment. Its like they went out of their way to remove any convenient storage and/or work area.I know to many, these complaints will seem petty. I guess if you drive a luxury car you shouldnt be concerned with these types of issues. But, after a year of putting up with kicking the door open, dropping stuff between the seat and the console, and getting blood all over my shirt and pants, I just couldnt take it anymore.

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

Very plain and same year after year. Also they all look alike but what concerned me is the cars looked highly unsafe so I wouldnt buy another one. Too expensive to upgrade as if it was a Cadillac which it wasnt. Also didnt have many cool upgrades or up to date upgrades. Has an ok amount of room but could use more leg room and comfortable seats. Theyre very hard and lumpy and can never go to sleep in them. Didnt see many brands or choices with them is why I was highly dissatisfied. Would not recommend them to anyone in the future or first time car buyers as well!

Lexus RX300 - At 99,000 miles the transmission had to be replace. Now the new one which I was told the only remanufactured part was the casing, has failed at 24,000 miles. They are making customers pay for repairs because of warranty running out. Does this make them unaccountable when with all these complaints they knowingly put in bad parts? Why isnt this being investigated? Do you know how dangerous it is to have a transmission fail when driving on a highway? Do people have to die before this issue is taken care of in a professional manner without lying or corrupted intentions? I am not paying for their corrupted actions. Everyone who has a problem needs to file with National Highway Traffic Safety for recalls &/or reimbursement!

I have been going back and forth with Crown Lexus, Lexus corporate, and Lexus executive office for months now. Seems like all they were doing was handing me off wasting my time. My issue is my transmission in my 2007 IS 250 that started while under warranty and I took it to Crown Lexus multiple times. Each time I was either told it was an issue already identified and they would fix under a recall or they could not duplicate the problem and refused to fix it. Every attempt they made with a recall was not the issue. It was and has always been a faulty transmission and I have been saying. The recalls were only a cover up to buy time until the vehicle was out of warranty to avoid a costly repair under warranty. As soon as my vehicle fell out of warranty now they identify and admit that transmission is going out. My vehicle only has 125,000 miles. A Lexus has a reputation and is expected to last well over 200,000 miles. I have researched and found multiple IS 200 owners with the exact same problem. A Lexus tech himself said the transmission will fail early. LEXUS needs to do the right thing and fix these faulty transmissions. I am considering legal action if Lexus continues to ignore this issue. My main reason feeling something should be done is because I brought it to their attention while under warranty and it was never fixed.

There are a wide number of cars that you can purchase. Whether its a luxury sedan or a rugged SUV... Lexus has any number of cars for you and at a widespread range of pricing as well for whatever you want to spend. I purchased my car basically stock from the dealership. Love the look of my Lexus. Very sleek and modern looking. It definitely gets noticed by other drivers on the road. Its distinctive appearance makes for a nice overall look. It has very much leg room even in my smaller sedan. A lot of legroom for those in the backseats as well makes for a nice ride. Have plenty of room in the ES to sit 5 without much problem. Im sure a car of this quality can be personalized almost any way that you would want.

When I bought my 2006 Lexus Hybrid at Vista Lexus in Woodland Hills, I purchased 100% money back extended service contract. In 6 years if there are no repairs, they said I would get back 2,025 dollars. I called Lexus and they said it was the dealership’s responsibility. I found out that Vista Lexus was sold and it is now called Woodland Hills Lexus and they dont keep records. It is funny because they have records that tell them to call me for service every 6 months and records that say my service contract is expired. I called the new owner of Lexus, Dede Anderson at **, and her attorney, Ms.Talara ** at **, called me. She said the insurance company that offered this contract is out of business but I could send my information anyway. But because it was past the 60 days for me to file for reimbursement, it is too late anyway. I was told by Lexus dealership when I purchased the contract that this was no brainer and I would get refund automatically, that Lexus was honest. I just want customers to be aware of fraud at all levels. Thank you.

Lexus ES is a luxury car that offers leather seating, heated seats and a variety of custom trim and interior options. It is a high-class style. It has a very shiny, distinct appearance that lets you know it is of high quality and it has features that sets it apart from the rest. Tinted windows, stereo sound system and special interior coverings are available. Leather, cloth and wood trim are just some of the available options. It has a space big enough for enough people if you are trying to travel in a group to carpool or to just take family on a trip with you. There is a good amount of storage also.

Its funny how Lexus is marketing this brand as a luxury car but forgets to stand behind the cheap quality product when a problem arises. At 10,000 miles Ive ended up paying for an alignment as the car was pulling badly to the side. Bear in mind the car was never involved in any collision. The alignment didnt solve the problem and the car is still pulling. At 20,000 miles Im ending up with the breaks at 0!!! How is that even possible for a quality car? No consideration for customers concerns or complaint. Now I know why Lexus is not willing to cover anything under their warranty which proves that Lexus is fully aware of the poor quality, cheap parts used for their cars! SHAME ON YOU LEXUS! YOU ARE DEFINITELY NOT A LUXURY BRAND!

I purchase new cars about every 3 yrs, This Lexus is the best value I have ever gotten for my money, I find no need to ever go back to any other manufacture, the quality, features, handling is by far better than any of my other experiences... I do not usually spend money on upgrades, but I like this car so much I just had ceramic coating applied last week. The technician had told me the Lexus has the thickest and best paint of most cars...It turned out amazing!

Lexus RX330 2004 with less than 100,000 miles has only been serviced at Lexus dealership. It appears to be a common problem and Lexus is well aware that the sunroof drain holes can get clogged. It caused the soaking of the cars carpet which needed to be replaced. It is a thousand of dollars repair. Lexus told us to turn it into our insurance company. It is not part of their maintenance schedule and they know it is a problem.

The touch screen on my 2008 IS 250 stopped working. The dealer wanted to charge $3200 for the repair and we were tipped off that this is actually a very common problem with Lexus. I called the corporate office and they would only cover 50% of the cost even though the paperwork literally says malfunction. Since it is out of warranty and there isnt a recall on the navigation system, I was basically told oh well. I have a problem with paying for something that wasnt just normal wear on a vehicle that has had so many recalls already.

Rain sensor for wipers does not work properly... Wipers are always wiping in dry conditions. The sensor is bad. The dealership cant change out as they say Lexus wont pay for part. I have a 2014 rX350 which Ive complained about this since the car was 6 weeks old (purchased end of Oct 2013). Now the car is 8 mos old and Ive brought in at least 3 times with this problem. Whats up with Lexus? Quality Performance of this feature is not satisfactory. Reliability of this feature is nil.

Am trying to assist a friend who owns an RX300 and was appalled by what she told me about her trans. problems. I own a 2005 Toyota Matrix (same co., same Ivory Tower board of directors). HELLO!!!!! And Ive been beyond appalled by what Ive read on the internet about inexcusable DEFECTS of Lexus products. I also am beginning to have trans. issues, so now I am doubly concerned! I am a CAR GUY and give quite a few people advice on WHAT TO BUY. From what Ive read in just the last few days on the internet, Ive just put Lexus on my DO NOT BUY LIST!! It is time for CLASS ACTION LAWSUITS; as was mentioned by the complaint I last read 5 min. ago. N.B. after several days of reading complaint after complaint, finally someone mentioned CLASS ACTION! PLEASE someone out there respond to this plea for help so we can get the ball rolling.

Lexus 2010 RX450 - The front seats have been cracking/splitting for some period of time. Upon discovering that this wearing was not normal, I took the car to the Scanlon/Lexus Ft. Myers, FL. I cant tell with accuracy when this cracking started, but I am 100% certain that it started well within the warranty period. Even though the car was only 4 months out of the warranty. This is my third and LAST Lexus. They refused to do anything about it. They did call in the regional Lexus rep who basically would not give me any satisfaction in trying to get the seats repaired. I reported this problem to the Lexus corporate office in May 2015, incident #**. Their attitude was what have you done for us lately in terms of taking the car in for service to a Lexus dealer. I have spent over $128,000 in the past 10 years on Lexus cars, but I will not spend another penny on repairing a problem that is the result of poor materials or workmanship. I will be submitting a complaint with the local BBB, ASAP.

I have been leasing a 2015 Lexus CT200h. Within 6 months into my lease radio started turning off and resetting back to factory settings. Meaning all my channels, bass, treble settings all of that got deleted. Bluetooth would have to be reconnected each time. I reached out to Lexus of Seattle immediately to resolve the issue. The dealer told me theres nothing they can do about it.. Shocker.. I then reached out to customer satisfaction who then arranged for the car to be looked at, at Lexus of Bellevue. They began telling me its my phone, or my bluetooth connection. After going through 3 different phones and the issue persisting they finally had a technician who was able to have the same issue happen to him while he was connected on HIS personal cell phone. So finally they agreed to replace the radio with a NEW radio. Well after installment of the new radio turns out it wasnt so new, and more than like refurbished because someone else was already listed on the bluetooth connectivity. I had pointed this out to the dealer who simply told me to deal with it and there is nothing else they can do. Fast forward 2.5 years later I am driving a LEXUS with a radio that goes out every other time I drive it. I AGAIN reached out to customer satisfaction which at this point, mind you, this is 3 brand new phones later, 2 stereos later, customer satisfaction is telling me I need to go to the dealer AGAIN, have them mimic the problem AGAIN, (mimicking the problem could take several tries and several trips) and go through the whole procedure which I already had gone through, AGAIN! I kept on explaining to them that there is not justifying this kind of nonsense. If this vehicle clearly has a flaw, either take the vehicle back and call it a lemon or stop wasting my time! This vehicle is a lemon! I have told them this so many times and all they say is that because it is not a safety issue they will not consider it as a lemon. Well, it is a safety issue! When I am driving on the freeway and the radio goes out on a 2015 Lexus am I to pull over every time and quickly try to reset all my channels just so I can have the luxury of listening to music?? Or perhaps I should drive in silence and just reminisce on the good old days when a 1999 Ford would have a working stereo with no issues? This is a safety issue. It distracts me from my drive. It interrupts my drive! I will never consider buying a Lexus again! There has been ZERO customer satisfaction in my whole experience since driving off the lot on this godawful car and the run around that I have been put on to resolve an issue on THEIR car! Its a lease. Its not even my car and Lexus has done nothing to ensure that I am satisfied. Lexus should be embarrassed that a 2015 Lexus doesnt have an operable stereo. So much for Pursuit of perfection. What a joke. I am sure there are by far better manufacturers that appreciate their consumers and go above and beyond to ensure that the consumer is happy. At this point Lexus Customer Satisfaction is telling me to either keep wasting my time, gas, money to go to a dealer to diagnose the faulty stereo (which as stated above has ALREADY BEEN DONE) or there is nothing else they can do... Boy Lexus you really have screwed your reputation. Never did I think I would be saying this about Lexus. Thanks to the lovely Lexus dealers that were least bit helpful, and thank you to Customer satisfaction, the irony in that, I will never been buying, looking, considering or recommending a Lexus to anyone.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

The calipers on the Lexus are really low end. They corrode and seize onto the rotor. Very much a safety issue and there should be a recall. I am having to eat the cost to change both seized rear calipers. They were so badly seized that I had to undo them from the brake line and try to work the slide pins out and even used a torch to heat them to no avail. I ordered 2 new aftermarket calipers and will put them on this week. Also, A/C drain gets clogged from inferior packing and leaks water all over the carpet which can produce harmful mold. Lexus wants $2,000 to unclog the drain and add new improved packing. Requires unbolting tranny and manifold. I am going to try and get my arm up on there where the firewall meets the bell housing and pull the grommet out. This car has had fuel rail recalls, valve recall, piston ring recall and several visits for squeaky brakes. All these problems are really unacceptable for what is supposed to be a well built car.

I have a 2008 RX350 with 54K miles. I had a couple of problems within its 4 -year warranty. One was to replace the oxygen sensor. Another one was to add more Freon (AC not cool enough). Now I have two other problems. Last month I had a flat tire and tried to use the lift jack provided to lift the car. The jack cant stand straight and will crush. This is very dangerous if you just remove the flat tire and your car will crush to the ground. I never saw such issues with Honda accord and Ford Taurus previously. I am considering to buy a floor jack. The rubber boot on rear strut was broken after just three and half years, it was still in warranty but I forgot to bring it to dealer for repair, due to some hardship of my personal life at that time. Now I worry about the replacement of that strut. Why do Lexus use such cheap part? It is hard to say Lexus is building a quality car. I dont know if I will buy another Lexus car in the future.

A few days after purchasing my 2018 ES 350 Lexus I noticed a fumey smell in the car after driving it for a few miles. The car was a certified used car so I thought maybe there were lingering scent from the previous owner, so I gave the interior of the car a thorough cleaning, but I couldnt get rid of the scent. I used all different types of air freshener but the fumes scent kept coming back, especially when I was driving on the highway. What really scared me was when I was transporting my daughter and she stated that, Mom the smell inside your car makes me feel nauseated. I called the car dealership Lexus of Palm Beach immediately, I stated the problem and was told to bring the car in.To my surprise Lexus has been aware of the problem since 2006. I was given a HVAC odor maintenance bulletin dated February 6th 2020, which stated that some 2006 to 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these orders, follow the general procedure in this bulletin to minimize the order experience. I was told to purchase a charcoal AC filter with an AC refresher for $265 plus tax that may or may not minimize the order experienced.The most shameful part of this experience with Lexus was that they were trying to convince me that other motor vehicle manufacturers had the same problem, The problem I see here is Lexus chose not to fix this problem. They have been aware of this problem since 2006 and they continue to manufacture vehicles with the same odor problem as of 2020. I have driven other cars that were not fume coffins, like this ES 350. Other automotive vehicle manufacturers choose to fix this problem. I bought this car because it was a Lexus and the name Lexus was associated with prestige and luxury. I now have a car, I still owe thousands of dollars that I cannot transport my children in. I have to drive the car because its my only means of transportation but I feel unsafe in it every day I drive it.I am so tired of corporations and people who work for these corporations that dont care about their customers and their safety. I bought a Lexus, I expected the best in luxury, before buying this car I drove a Kia. It did not have an odor issue so Kia found a way to fix the problem, why Lexus refuses to fix this fume odor issues. Shame on you Lexus Manufacturer.

I have owned two LEXUS ES since 2001 and have had excellent experience with each. My first was a 1998 and was finally totaled by a hit and run driver in 2016 but had 275000 miles on it without a single repair to the engine or transmission. I serviced as recommended but nothing broke on that car. We have a 2007 now with all options and love this car too. So far at just over 100k miles, we have had mice eat some wires under the hood and the VSC, traction and check engine lights have remained on since repaired and we are not sure why. Also the new car has been hacked and cant figure out how to solve. To those who complain about paying annual to use features, I say dont buy luxury if you cannot afford it and every car has additional features to pay for! OnStar Satellite radio, etc. Overall Lexus is an affordable car at new, used prices so no complaints here! Also one thing about Lexus of the so many things I love is that there is NO road noise!

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

I was looking for a nice sedan, and all the options available really blew me away. Very glad that I had decided to go with Acura over other options that were out there. A major selling point for me was the quality and sturdiness of the power windows. I was looking for something that will last me and not cost an arm and a leg when they break down so frequently. Ive had motors for windows go bad in several of my previous cars, so it was a must to find a brand with quality power windows. The windows work really well. The car is mainly for myself so I could really care less about the space, but if I do ever have passengers, Im pretty certain they will be very comfortable and that is awesome. I believe I will be staying with Acura the next time I am shopping for a vehicle.

Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

When the Vehicle Finder function on the Enform Remote app failed to locate my 2018 RX350L, the returned map pointed to location of the key at home instead of actual location of the car which has been left in another city. We called Enform customer service and spoke with Kadijah at 1-800-255-3987 for help with the issues. After approx. half an hour of troubleshooting with the app being re-installed and re-loaded, Vehicle Finder still pointed to location of the key instead of actual location of the car.Customer service Kadijah then created case # ** and advised to us contact dealership for further assistance. Next we called Enform secondary number 1-800-817-8742 and was answered by customer service Emmanuel. This customer service insisted that the car first has to be reported as lost or stolen before it can be located by the app. However, this customer service did not sound like he understand the concept of the remote app and gave answers that are not related to the issues.We were not really happy with his answers and asked to speak with either another Tech Support person or his superior. His response is no such person is Tech support or Supervisor. What an unacceptable behavior for a customer service personnel from Lexus Drivers Enform! Well definitely file a complaint towards Emmanuel and wish both his superiors and management team from Lexus Drivers Enform [email protected] have read this review. Weve also informed Fremont Lexus at 1-510-657-6600 and requested the dealership to escalate the issues.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

I called Lexus customer rep, no help. They will not fix. So why pay the high price for Lexus when it is cheap product. Please look at all your Lexus gx460 2013 model. All metal folding seat have rust my.

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

Looks like this services is completely broken. Sadly enough this feature was one of major reasons why I decide to buy this specific car (as opposed to 3 other choices). I leased NX 200t 2 weeks ago. Since then I must have spent 3-4 hours on the phone with Lexus support. Still no resolution. I received no call backs nor a response of any kind. While on call I felt I was simply being placated by Lexus reps. Apparently I am not the only one who experience this issue. This is a systematic problem which impacts many new owners of Lexus who are trying to use their Enform services. I dont know about others but Lexus is going have to work very hard to convince to buy another car from them.

You can get the Lexus SUV with or with out a sunroof, leather seats, heated seats as well as a heated steering wheel. There are various other changeable features to choose from. My Lexus SUV had four doors and sun roof. The interior is leather at a great price! I love the sleek design that it has. It also offers a variety of colors. The passenger seating in the Lexus SUV can hold up to 7 people. The SUV is very roomy so all the passengers can sit comfortably and that is very important to my family. The appearance is beautiful and sleek. They have rear camera feature to make backing up easy as it would beep if you came too close to an object.

I own a Lexus 2006 and a year ago I started noticing hairline cracks on the dashboard. I spoke with a Lexus representative and he said that Lexus is aware that it is a manufacture defect and I should take it to the dealer and they should replace it. I took it in to North Miami Lexus dealer. The guy took pictures and said that he submitted the claim. I followed up with him since he never called me back to follow up. After 5 weeks he said that Lexus will replace it but I will have to pay $1000. He also said that I can call Lexus customer service if I am not happy. I did call them and followed up with Customer Service manager, Michael, was told that since the car is outside of warranty (however, very low mileage and they recognize that, could have been covered under that) they can only extend the dealers offer and that is very fair. They never looked at the pictures since the dealer didnt upload them and apparently someone in the other department declined for Lexus to take full responsibility for the defect. After searching the issue online, I realize that I am not the only one with the same issue and that different Lexus owners were offered different deals. My belief is that they never even looked into the issue and I was given the generic answer by the customer service management. This is very disappointing and would love to join a class action suit. Lexus is aware of this defect and just getting away with it. The luxury car dealer is washing their hands off. I am not angry but very dissatisfied to look at the car everyday and see the cracks while it is suppose to be a luxury car.

The issue is that I was told that the $1,000.00 for es350 2012 incentive ended on 12/22/2011. After leaving Hoffman Lexus, 750 Connecticut Blvd, East Hartford CT on 12/23/2011 with a signed lease, I searched google for Lexus incentives. It is noted on several web sites that all Lexus dealers are giving $1,000.00 until 1/2/2012. Other sites indicate this $1,000.00 incentive is good to 1/3/13. I emailed Al ** and visited him today after no response from email. He and his manager stated that I had not seen it first; then it did not apply to all Lexus dealers. Please clarify for future reference. I have been a Lexus customer since the late 90s and would like to remain with the Lexus family.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan thats safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because its roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.

Lexus is sporty, luxury and is also stylish. Its got it all. My car is the car that people I work with say OH hell yeah when I pull into work. The Lexus is the most sexy beast of car on the road. Its like mature looking yet its sporty so its young looking. Honestly, I could care less about all the gizmos on the dash and all. Its just a waste of time and money. A car is for driving and music on the radio. Overall, its awesome. Its sturdy and it holds up well.

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

2007 Lexus RX350 - I had to replace rack and pinion steering column due to a leak at 74k miles. I had to replace 2 coils in 2 of the cylinders, one at 62K and 77K miles. In a year, I have had to put over $2,200 in this supposedly reliable car. The car has lots of road noise. I was thinking it was the tires, but recently drove a 2013 loaner with new tires and the road noise is as bad as in my 2007. Im questioning whether or not it is really the tires at all. I looked at 3 Toyota SUVs and they all had awful road noise and thought that stepping up would be different. I cant wait to get rid of this car and will never get a Toyota or Lexus again. I do not know how this car gets the number 1 luxury mid-SUV ratings.

I currently own a 2013 GS. Initially, customer service was great until I had an issue with what should have been a routine fix. The problem is consistent throughout the lineup with the speaker performance. The door speakers are outperformed by the center channel and satellite speakers. The problem wasnt necessarily the manufacturer defect, but the treatment by the service staff. Im surprised a class action lawsuit hasnt taken place against Lexus for refusing to honor items covered under warranty or acknowledgement of the problem. To sum it up, the ten speaker layout in the 2013 Lexus GS 350 has a defect in the system. The voice coil in the door speakers malfunctions causing feedback to the channel. Today, I make my stand and refuse to be insulted by Lexus any more. Pursuit of perfection? Please adopt a new slogan. This is a brand I will never affiliate myself with, and yes never really means never.

I have a 2010 ultra premium Lexus 350 that has been causing me and my wife stress! Dont buy this vehicle. It is a lemon. There were winding noises in the steering column in the first year that were occurring intermittently. Lexus wont service you until they hear the noise or ** hits the fan. So, telling me that Im imagining things, a few days later at a stop sign, I hear a loud winding sound growing louder and louder under the car, like the car was going to explode and then crack! No noise, but what the hell happened. I told Lexus about what happened and they said that they fixed the problem with a new drive shaft and some other repairs. So I believed problem solved. No Way! Since that repair I have been to two Lexus dealerships and servicing that winding noise so much that I have lost count. Just the other day, my wife and her friends were going to the movies, when they all heard a grinding noise from the steering column than a cracking sound. The noise went away and back to the dealership again. But before going back to the dealership, I called Lexus Canada to file an official complaint because I have had enough and the fact that my 5-year-old son who rides in the vehicle is also recovering from cancer and his safety is at stake. When you drive a vehicle that the steering column makes winding, grinding and cracking noises, enough is enough! The car is at 57000 kilometers right now and enduring this for almost 40000 is the most stressful driving experience since my 2000 Jaguar S-type.They just told me that their is no official similar complaint in North America, but before that, the people working there shared with me that the company knows but has not made anything official because they need some more time. Now that I made the official complaint, they know nothing and say there is nothing wrong with the car? Are they ** crazy! Im ready to stand in front of the dealership with a lemon the size of the car and ** it. Not only are they lying to my face but they dont mind putting my family in harms way until the marketing department and engineers find a cost effective way out. Its sad how the dealers service people. All suffered memory loss at the same time I wanted a solution or the problem fixed. They say everything is okay in USA/CANADA. I guess just like the Fukushima nuclear power plant in Japan. Great job, Lexus! You have unbeatable customer care with a ** product.

Lexus offers a lot of advanced technology and great interior as well as safety for the whole family. The appearance is very up to date and very flashy. It would fit anyones style and it can also be customized to fit the drivers style. There are also many options available to pick from. More great affordable options than other vehicles would have or offer. Plus passenger capacity is great and outstanding. Also very trustworthy and stands behind their words and promises to their customers and company. I would highly recommend this vehicle to anyone looking for a great car.

Please relay my message to the senior management. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK??? 1) Engine oil leak at 15,000 miles only on May 8, 2013 (after merely 2 years old). 2) ANOTHER 3 LEAKS IN YEAR 2015 ALONE. a) Engine oil leak again on March 27, 2015 (33,802 miles only). b) Less than 2 months, engine oil leak again on May 7, 2015 (35,284 miles only). c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only). Per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is major engine oil leaks problem!!!Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a nightmare to me... In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!).Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!! I am extremely, extremely... disappointed, dissatisfied of this ownership. What will be your recommendation of my current awkward situation?!

UPDATE ON 11/17/2018: I wrote about our dashboard last year, and just wanted to provide a follow-up. Lexus still has not contacted us to replace our dashboard. That substance, which looks like an excessive amount of Armorall has worsened, and now gives off a hazardous reflection. Also, it now has an unpleasant smell. I was reading the reviews on Consumer Affairs today, and one of the complainants stated, they had the same issue and had their dashboard replaced this year. I called Lexus in Plano, TX, and was told the program to replace the dashboards is over, and it would cost us over $1300 to replace. So, is the program still going on in some areas, but not in others? When I told Lexus how the situation has gotten worse, I was told they understood, but there was nothing they could do. Their vehicle, they made a bad decision on the material used for the dashboards, and still, nothing they can do! I guess we will have to come out of pocket if we want to keep the vehicle. You just have certain expectations from a particular brand. Lexus has really let us down in this matter.ORIGINAL REVIEW: We purchased a used ES350 series in August 2017. In September, we noticed a sticky substance forming on the drivers side of the dashboard and then it spread to the passengers side. I later read that its being called melting dashboard, due to heat, and this is an issue with the ES350. I called Lexus Park Place and was told to bring the vehicle in. The service guy told me, Lexus had a program that was correcting this problem, but for my vehicle, based on VIN #, it was no longer available; for my vehicle, the program expired January 2017. The manager there, advised me to call Lexus Customer Service, which I did. I gave the first person, Andre, all the information, and was told a case manager would call me in 2 business days. When I didnt hear from them by the 4th day, I called and was told none of the information given to Andre was in the system and I had to provide the information again.The case manager, Joy, did call me and I was told there was no recourse. She asked me why did I buy it with the stickiness there? I told her, per the notes given, the damage occurred about a month after purchase. Why would I buy a vehicle with obvious damage!!! She said the previous owner was contacted, but since he didnt bring it in, there was nothing they could do. I asked to speak to her manager and was given the name Jennifer. I called Jennifer on 3 separate days, and each time was told she was not available and I was on her schedule to call that day. I have yet to speak to Jennifer.I phoned today and was told the same thing. I told the rep, no reflection on him, but I know she is not going to call because I had been given that line for the last couple of days. Total avoidance. I am very surprised of the way that Lexus is handling this issue. They called the previous owner because there was this melting dashboard issue and they wanted to correct it. Again, this is a used vehicle, I dont know initial location that it came from, but damage didnt appear with the original owner. Im in Texas and the damage has definitely appeared. It was in the plan to replace with original owner and we feel they should still do so. We are very disappointed with Lexus!

I brought my wife’s 2002 in for regular service to Palm Beach Lexus. It needed tires and some maintenance, which I authorized. After doing the initial work that I had authorized for around $2,500 they sent me an estimate for approximately $8,500 for items they said also needed repair. One of the items they claimed was faulty, was the engine mounts. Since the car only had 66,000 miles on it, I found that hard to believe since they had replaced the engine mounts previously when the car had about 38,000 miles. My wife and I have been Palm Beach Lexus customers for around 20 years and we have purchased 4 Lexus SUVs from them. We have had good service up until 2-3 years ago when they changed service managers, since then the service has gone downhill. We then took the vehicle to an independent repair shop to see what additional service was actually needed. They came to the conclusion that 50% of the estimate that Palm Beach Lexus gave us, was not at all necessary. They claimed the engine mounts were in like new condition and many of the other items on the estimate were absolutely not necessary. I obviously was upset and called Lexus Guest Experience Center and spoke to Eric ** a case manager. He said that since the vehicle was out of warranty they couldnt and wouldn’t do anything to help and he did not seem at all concerned that the Lexus dealership was inflating estimates. He said since we were good Lexus customers he would give us a $1,500 three month Good Will Offer to purchase or lease another Lexus. I received and filed the Good Will email offer because I was planning on turning in my 2016 RX450H for a new vehicle. Two months later I started shopping for a new Lexus at a different dealership because I was not about to use Palm Beach Lexus. When I looked at the Good Will Offer the expiration date was dated the same date I spoke to the case manager (Eric **). I again called Lexus Guest Experience and ended up speaking with someone else. I told that person I was very disappointed that no one ever followed up on my original claim regarding the false estimate I was give from Palm Beach Lexus. And to make matters worse I was also given a Good Will Offer that expired in one day. That person told me I had to speak with Eric ** the original case manager and he would call me back. Eric ** called me back a few days later and seemed to have a bad attitude. I told him I was in the process of leasing or buying a new Lexus and would appreciate it if they could extend the offer. He said the Good Will Offer was only good for 3 months and he would not extend the offer. He said when the offer expires they would review it. Obviously, I was not very happy with his response. A few weeks later, I found a new 2019 Lexus RX450H at J M Lexus that I was planning to get, so I called Eric ** to get the Good Will Offer authorized. It took him a few days to get back to me and when he did he said he wouldn’t authorize the Good Will Offer until after I purchase the new vehicle. I told him that was unacceptable and I wanted to speak with someone else. He said he is the only one that makes that decision. I told him I was going to write a letter to Lexus Headquarters and he said go ahead, but it’s just going to come back to me. After all this I have no intention of ever purchasing another Lexus.

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

Lexus GS 300 1998 issues with turbine speed sensor and Solenoid C Electrical. How many of these type malfunctions happened with these models in the year 93-98 vehicles?

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

Put in gas, change oil, just drive and enjoy. This is my fourth Lexus and I found no fault with any of them. I would not consider any other brand for my personal use. The only other cars I own are also Toyota products.

I just recently purchased a Certified Pre-Owned 2012 Lexus RX350 with only 13,000 miles on it from Lexus of Monterey, California. As soon as I took it on the highway at over 60 miles per hour, there is a loud wind noise. It sounds like the passenger window is open, even though it is not. I have taken it back to the dealership 2 times, and they just tell me there is nothing wrong with the windows or the seal. They say the RX 350 is an SUV and just louder than a sedan, and to just get used to it. This is such an illogical argument. I have owned 3 different SUVs in over 30 years, and have never heard wind noise like this. I went online and there are hundreds of the exact same complaint about the wind noise in the Lexus RX350. Yes, I agree, as others have said on this site, there needs to be class action suits brought against Lexus. This is ridiculous to pay this kind of money for a supposedly luxury car and have a loud wind noise issue. And from what I have read on this Consumer Affairs site, there are many more serious negative issues with the RX as well. I am trying to get my money back and will not buy another Lexus.

Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.Very sad to see they will not stand by their product. I will be seeking legal remedy but in the meanwhile, if you must buy a Lexus, stay away from the cars with the glass moonroofs. You could be driving and not only have a sudden shock that can scare the life out of you but if your interior moonroof shade is also open at the same time, you could get badly injured by the falling broken glass shards. Very dangerous.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

I recently purchased a 2019 Lexus ES 350. I have owned the car for 4 months now. When I originally purchased the car I advised my sales person that the rear speakers were not working. Of course she said yes they are and did some minor adjustments. Then my husband and I were joyriding and he realized there was no output from the rear speakers. So I called Lexus, made an appointment and took the car in for service. Later that day I received a call from the service advisor, advising me there was a problem with the woofer and the speakers but there was nothing they could do about. He stated, We are aware there is an issue but we are waiting on lexus. So I responded, You guys are aware there is an issue with the car but you are not notifying the consumer before purchasing a car? He replied, It looks that way; but as soon as we get a resolution we will inform you.So next I called corporate and spoke with a call center representative and then a supervisor who stated the same thing. We are aware of the problem and will notify you when we have a resolution. Now the problem I have with that is that Lexus has yet to inform or notify the consumer publicly that there is an issue the 2019 Lexus ES350. Instead they are continuing to take our money and we are left to deal with problem. That is so unfair.I have done my research and there have been numerous complaints with no resolution. I would love to expose LEXUS for not addressing this issue nor notifying the public. I am so frustrated and hurt. I just want my car fixed in a timely fashion and not to have other consumers ripped off or taken advantage of. Please call me (**)or respond to me via email to investigate Lexus.

Im the original owner of a 2005 Lexus RX 330 and its garaged daily and serviced only at the dealer. A few weeks back, the dash started showing little hairline cracks in areas above the glove compartment/airbag location and they are getting bigger by the week. I contacted Lexus’ headquarters and they will not do anything about it. The dealers tell me it was due to a faulty material used in the dash that separates and corporate is aware. But since they dont get enough complaints, they will not replace because its very costly! Thanks, Lexus, for your piece of crap car that you wont take any responsibility for. Trust me, I wont be buying your product ever again. I remained loyal to you and your dealerships for years and now you cant even stand behind your product!

These comments are to reinforce other postings about the inflated reputation of Lexus vehicles for reliability. We currently own a RX 330 and IS 350. The RX had a transmission seal fail at 70,000 miles and the water pump on the IS 350 failed after 34,000 miles. Both vehicles were out of warranty when these failures occurred, but given the low mileage, I contacted Lexus Service to request help covering the cost of repairs. They politely declined. I am writing this to warn any prospective luxury car buyers that in my experience the Lexus reputation for reliability is not justified. The additional premium we pay for their vehicles compared to other regular brands is not warranted. I will never buy another Lexus again.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

This car (Lexus ES 330) is very good now and has served me well. I have had it new since 2004 and still running like a champ. I have liked this car from the beginning and still do. Its design is not too over the top and theres not a lot of extra bells and whistles. Just enough of a design to keep it simple yet it works. I dont need all the extras, I just need basic transportation and most of all safety is the biggest plus in any car. I believe in safety first and foremost. This car being 12 years old still has some of the goodies. It has the sun/moonroof, lots of airbags and antenna in the window vs. actual antenna that you see on cars. Its a 5 passenger car and has great sound from the stereo and many speakers too. It also has leather seats heated for your comfort, dual thermostat for the heater or air conditioner and lots of trunk space you can open from the inside of the car.

My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I dont see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I dont like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

I love taking my car. The customer services is out of the chart. The management is attentive and I love taking my car there for service.. My person or agent is attentive and do the most to make the person.

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

The dashboard on my Lexus IS 250 model 2006 is literally melting. You put your hand on top and you can actually see your full hand print on the dashboard. During hot sunny day, the melting dashboard gives a shinning glare on the windscreen which actually shines in your eyes, blinding you while driving.During hot Florida summer days while driving with the windows up, the melting dashboard plastic is probably releasing toxins, who knows? The car has only 31,000 miles and the car is already in workshop to replace the GPS screen. Luckily, I had extended warranty which will cover the GPS, but not the dashboard. I talked to the company about the dashboard and they will only supply the parts but not cover the labor cost which is over $700. Its not the cost of labor that angers me but the fact that they agree that the product they used was faulty and still, not do the right thing to take full responsibility and cover the total cost.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

This car brand is very sure to leave you pleased. From the amazing air condition to the heated seats, making it perfect for any kind of weather condition. It travels well and is very available in price range. However, only the most special people deserve this car. So go out and get it now! Also, the appearance is impeccable, seriously a real stunner and ranking number one on looks. Lexus should be known for just the fact that the car itself is one of the best. Some may not like the design. But it is actually the classiest and sexiest car there is. Although you will need a contract, Lexus is very open to upgrades and letting you the buyer choose the looks and features they want what they travel in to be. I love driving a Lexus, but being in passenger seat? Also a great choice. With all the cool features the driver get, passenger can sit back and relax, preferably with a heated bosom.

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

Living in the Northeast and having purchased my third Lexus SUV I was quite angry to find out that the only way for the remote start on this brand new vehicle is to download their app and pay $265 a year for this service and other crap I dont need. All I wanted to do was auto start off the key fob but nooo. Starting in 2015 up to 2017 so far they have you hostage. Besides that ripoff I have a droid mini that does not support that app. So besides buying an almost 60k vehicle I need to buy a new phone. Screw that!!! There is no getting around that extra purchase so going forward I have to go outside and sit in the car to start it. Beware any future buyers!!! $265 a year for something that busts to just work off my key.

2013 Lexus RX350 nice ride, good in snow, reliable, and adequate storage. However, could be better visibility and need more room for passengers. Also navigation is poor. Electronic features are not intuitive. I end up just using my phone. I wish it had a phone integration feature.

Lexus has very premium and great interior with modern technology embedded with it. It has good engine system and reliable system with cut edge technology which is good for everyone. It also has nice sleek model with iron mesh and grand beautiful color with hand crafted Italian leather finish with good interior as well as exterior. Its easy to upgrade to any other premium line and its not much of the expensive or add upon any other features inside or out. Its big enough for as much as 6 people with huge capacity for people as well as the cargo and its useful for all the passengers in future also. So far, Ive never encountered any problems.

I purchased a 2013 ES 350 new... was very satisfied until Sept. 24 2016. The vehicle had a little more than 19000 miles when someone failed to yield the right of way and collided with my wife near the front and left driver door while she was driving the vehicle. The damage was extensive and the insurance declared the vehicle a total loss. My concern is that neither of the airbags deployed during the collision. The other vehicle involved airbag(s) did deploy.I contacted Lexus and gave them permission to inspect the data image on the vehicle to let me know why the airbags did not deploy. As of October 21 2016 I have not heard anything from them. I have contacted Customer service several times but did not get any information. The vehicle has been towed to a totaled lot. Not sure how long the vehicle will be available for their inspection. I have owned four Lexus vehicles and have not had any problems. I am now concerned if I replace the vehicle with another Lexus will there be a safety issue. Damage images are available if requested.

I leased a new 2014 Lexus IS 250 in July of this year. On December 2, I was driving in a Walgreens parking lot at less than 5 mph, when I turned the wheel to enter a parking space. The car accelerated, the brake didnt work and the car jumped into a planted median full of bushes, trees, and narrowly missed a phone pole by less than 1/2 foot. Only the mud in the median stopped the car. Naturally, I called Lexus and a tow truck was sent. Since that time, the Lexus dealership, JM Lexus, has had that car, inspecting it until December 10, when they called stating that there is nothing wrong with the car and that I should come and pick it up. Absolutely no information was given to me about test results, incorrect information was given to me about anticipated contact dates by Lexus corporate, and even management at the dealership appears to want to avoid any further discussions. In my conversations with Lexus corporate, they have provided minimal information and said the issue has been turned over to legal. In the meantime, I am driving a car that I am petrified to drive. It appears that it will take a product liability lawyer to intervene on my behalf.

I bought a brand new Lexus rx350. As soon as I took it home I noticed several things wrong with the car. I complained dozens of times on 1 same issue, and several times on other issues. They kept telling me to bring in the car. I live 2 hrs away from dealer I bought from. However each time I brought in car something else always goes wrong after they tell me everything is ok. I have been dealing with this lemon for a yr and several months now and still help in getting my entire money back that I paid for. I also got a list of all the repairs that was done prior to buying. They should not have sold this vehicle or put it on sale. They were taking parts from other cars and putting it on mine to check what was wrong. I also paid almost $2200 on warranties and other things which they claimed I will not get back. All I wanted was a car without any problems and did not mind paying for the extra warranties.If the car was sold as a lemon and they knew there were problems with the car, then you should refund everything including the warranties bought. I am going through Kealanda customer care who agreed to refund the purchase price but refused to refund the $2200 in extra things I bought. Trip charges I understand also, but all the trips were made to the dealership, over and over again. I was given the runaround since day one and lied to. This was my first luxury car and we did not feel safe in this car. It has stayed in 1 spot for the entire time since we noticed all these serious issues. We went on 1 small trip which we had problems with the head lights not working so we came back. Windshield wipers not coming on automatically when raining, Lexus Enform, etc... I could go on and on.I want the owners and Lexus to take care of this. I should not have had to go through so much trouble especially on a high end car. Dealerships and Lexus should be accountable for misleading and selling us a car they knew was defective. I want justice and a full refund including all the extras I bought with the financing department.

I want to complain to my Lexus 570 (2011). I bought it from Al Futaim Motors Company LLC which is in UAE. I had issues with the noise from the car when I change the gear (transmission) from R to D. I asked the workshop (sales manager) at the first service (1,000 Km). They tried to repair it but the sound came back again.Also, the car is now in the workshop for the service (40,000 Km) with the same issue. They are still telling me they will find out the problem to fix it. Today, I took the history report of my car to complain about it in the ministry of economy because I feel as I wasted my money when I bought this car. I am looking forward to hear from you.

Lexus needs a few more models as to distinguish itself from other luxury brands. Right now, Lexus has a staple of sedans and coupes for a sporty type of brand. I am not impressed with their SUV and perhaps they need a different type of crossover. I found too that Lexus did not offer as many upgrades as I had hoped to find from a luxury car company. I felt limited by the options available. Otherwise, Lexus has a very Alex and modern look which is supported by modern in-car features. Lexus does a good job of incorporate a more modern feel into a luxury car. The car also fits about 4 comfortably which is more than enough for me. I think it very average in that respect.

Mr. David **, of Bell Lexus Service, Phoenix, AZ told me that this has been a known problem. I think this is a defective material issue that should have been disclosed before I purchased the Lexus, as I would not have purchased a car that I use for business that absorbed fabric dye from dark pants, skirts, etc. I expected better quality; especially from Lexus!My local detail shop cannot get the dye stains out of the sides of the seats and door panel. Bell Lexus did get it out and they put a sealer on the seats and door and within two days the stains were back. David told me that I could bring the car back for seat cleaning but not every week. David also suggested that I not wear expensive jeans or other dark fabrics in the car? Do I tell my clients the same thing? What if I purchased a leather sofa and this happened? Shouldnt the same principles apply?As a Real Estate professional, I use my Lexus in my business to transport clients. Appearance is an important part of my job. A stained interior will very likely cost me lost sales, lost listings, and fewer referrals. My car is a business investment. Even the non-professional Lexus owner would not like this happening to their supposedly high quality car.Since David was acting as an agent for the Lexus admits the problem; I want this issue addressed and corrected. It is obviously, an undisclosed defect, in that it is inferior quality material, especially with a tan interior. For certain, the sides of the seats and door panels are made from defective materials. Please correct this problem as soon as possible, for I do not want to suffer any further losses.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

As a LEXUS owner we received an offer of a $75 VISA Gift card if we test drove a new Lexus. I submitted my Lexus Offer on Dec 6, 2016. Confirmed online on 1/21. I contacted Lexus that my card was not yet received. [email protected]. CustomerLINK replied on 1/22 and said they would mail out a new card (5-7 Business days for receipt). Received a card on 1/27/2017. CARD HAD ZERO BALANCE! Contacted them three times (and I contacted Lexus Corporate who told me they couldnt help me) and still do not have a VISA card with $75 on it. THE LEXUS MARKETING DEPT IS USELESS WHEN IT COMES TO CUSTOMER SATISFACTION. Today I got another Marketing offer and told them to keep it! (I wouldnt ever receive it anyway)

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

Took my RX330 into Pohanka Lexus in Chantilly, VA for a state inspection on 9/14/13. My car was rejected due to the passenger side mirror. In order to not drive around with a rejection sticker, I inquired about how much the mirror itself would cost. John informed me that the mirror would be about $450 plus $65 for labor plus a replacement bulb was needed above the license plate giving me a grand total for a side mirror and inspection $600.44.A front mirror doesnt even cost that much. When I asked why was it so much, the reply was because its motorized. I had visited another Lexus dealership 3 months prior for tires and nothing about the side mirror was mentioned. I feel like I was taken advantage of and that Pohanka Lexus overcharged to replace only the mirror for my car to pass inspection.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.

In trying to use destination assist, I find the wait time to speak to an agent is very unacceptable. I have waited on more than one occasion in excess of 5 minutes. It never use to be this way, and the problem seems to be getting worse. It seems as though there arent enough people, and what can be more appalling than that. Spend the money and get us the service.

My 2009 GS350 has developed condensation in the drivers side headlights. Of course, this is not on a bulletin or recall. After reading this forum, I find that Im not the only one with this problem. The dealership quoted me $1500 to replace the headlight - I declined! Lexus should investigate this problem! Not good advertising for a luxury automobile!

Different varieties of models and features that are actually nice and I would recommended that. Each model is unique in its own, but I prefer Lexus Los cause it offers hybrid and gasoline vehicles and they give you the ability to choose which one that you want. Lexus has many upgrades and personalization options that can be added onto the vehicle and that isnt added to the final bill of sale, which is excellent to me and I actually love that about them. Lexus is such a luxury vehicle and so affordable that anyone can afford them.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

A multitude of vehicles ranging from small to large and includes sports models. They are high quality and a must have. Many features which include navigational systems, satellite radio, high definition radio, USB and SD card ports. There is Bluetooth connectivity, easy steering, emergency braking assist and more. Upgradeable tire and rim package and specialized paint job and custom colors. Can also upgrade to moon and sun roof. Also, there is enough head and leg room to comfortably fit 5 large adults and plenty of trunk space to store items and groceries.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

I own a Lexus IS250, 2007. I just moved, and my car is no longer stored in a garage. My dashboard has become soft and sticky; I never seen anything like this before.

I own a 2002 Lexus RX300 - and in 2012 - qt 10 years I had to buy a new transmission - Lexus new of the issue and would not do anything for its purchasers - Will never buy another Lexus and will tell anyone that will listen - Have neighbors that bought same car and experienced same thing - If you know there is an issue - LEXUS - Step up to the plate.

Ive heard this same story from at least half of the IS owners I know or have asked if they had the same issue. This is unacceptable. I see older Lexi with 200k+ miles with perfectly function Nav screens. Not sure what Lexus is thinking...