Kia Automobile Model 2020  K900
Kia Automobile Model 2020  K900

Kia Automobile Model 2020 K900

2020 K900

The 2020 Kia K900 is a luxury sedan that offers a range of features aimed at providing a comfortable and sophisticated driving experience. Here are some key features of the 2020 Kia K900:

Powertrain:

3.3-liter twin-turbocharged V6 engine.

8-speed automatic transmission.

All-wheel-drive (AWD) system.

Luxury and Comfort:

Spacious and well-appointed interior with high-quality materials.

Power-adjustable and heated/ventilated front seats.

Heated rear seats.

Nappa leather upholstery.

Infotainment and Connectivity:

12.3-inch touchscreen infotainment system.

Navigation system.

Apple CarPlay and Android Auto compatibility.

Bluetooth connectivity.

Lexicon premium audio system.

Advanced Safety Features:

Forward Collision Warning (FCW) with Autonomous Emergency Braking (AEB).

Blind Spot Detection (BSD) with Rear Cross-Traffic Alert (RCTA).

Lane Departure Warning (LDW) with Lane Keeping Assist (LKA).

Driver Assistance Technology:

Smart Cruise Control with Stop & Go.

360-degree Surround View Monitor.

Parking Distance Warning.

Adaptive Lighting:

LED headlights with dynamic bending light and High Beam Assist.

Panoramic Sunroof:

Power-operated panoramic sunroof for an open and airy feel.

Ambient Lighting:

Interior ambient lighting to enhance the cabin atmosphere.

Adjustable Air Suspension:

Air suspension with electronically controlled dampers for a smooth ride.

Wireless Charging:

Wireless smartphone charging pad.

Driver Information System:

7-inch TFT LCD instrument cluster for customizable driver information.

Power Trunk Lid:

Hands-free Smart Power Trunk Lid for convenience.

It's important to note that specific features can vary based on trim levels and optional packages. Additionally, technology and feature availability can vary by market and region. For the most accurate and up-to-date information, it's recommended to check with a Kia dealership or refer to the official Kia documentation.

Manufacturer: Kia

MODEL: 2020 K900

MSRP: $0.00 USD


Related Error Code Pages:
Kia Automobile Error Codes,

Related Troubleshooting Pages:
Kia Automobile Troubleshooting,

Related Repair Pages:
Kia Automobile Repairs,

Related Parts Pages:
Kia Automobile Parts,


Kia Automobile Model 2020 K900


Product Reviews:

This is my second Kia Soul! I love the cars performance and the 10 year, 10
This is my second Kia Soul! I love the cars performance and the 10 year, 100,000 mile warranty (The best in the business)! That being said, several weeks ago, while driving northbound on the Interstate 5 freeway in densely automobile populated rush hour traffic, I got a flat tire. No big deal. That happens! What doesnt happen is calling Triple A and NOT FINDING A SPARE TIRE in the trunk upon the servicemans arrival! The serviceman was very accommodating. He explained that several years ago, spare tires were omitted as standard equipment (especially in small cars) to improve gas mileage (less weight equals increases fuel efficiency). My last Kia Soul was year 2011 so I didnt know there was no spare in the new models. Oh, by the way, I bought my Kia Soul from Alhambra Kia, Kia of Alhambra! NEVER BUY A CAR FROM THAT DEALERSHIP! Their customer service is absolutely horrible! In my hour of need, I called the dealership to ask why I had not been informed that there was no spare tire in my trunk and I was transferred to an answering machine! I left a message, but NO ONE EVER CALLED BACK!Anyway, I then called the national Kia Roadside Assistance Center where I spoke to an excellent receptionist whose goal was to serve my needs! She referred me to Downtown LA Kia. THIS IS ANOTHER KIA DEALERSHIP YOU SHOULD NEVER EXPECT PROPER SERVICE FROM! The national receptionist said changing the new tire I had bought elsewhere would be free! According to Downtown LA Kia, the service charge was $25. No big deal! EXCEPT FOR THE PRINCIPAL INVOLVED! I had already experienced a potentially traumatic event due to the companys negligence and now, I was just looking for someone, anyone from Kia to offer some form, any form of customer satisfaction! NO ONE SATISFIED MY NEEDS! The next day, I visited KIA OF ALHAMBRA and the manager apologized but HE DIDNT MAKE ME HAPPY! As result, I will never buy another Kia automobile! And I will never ever, never ever never buy a car from Kia of Alhambra!
Published: December 16, 2017
Thaddeus of Beverly Hills, CA
Source: consumeraffairs.com

We purchased a 2013 Kia Soul because we have many friends and family who ha
We purchased a 2013 Kia Soul because we have many friends and family who had recently done so and were happy. I have followed all of the warranty rules, I have had my maintenance done timely and have proof. My Kia out of nowhere sputtered twice with no dash warning lights on and died in the middle of the road. It was towed to Cardinal Kia where I was told by Ryan in service that my engine was blown, within 15 minutes he called me again and explained that he found a bulletin in the computer regarding this issue and told me changing the oil would fix the problem, I was skeptical. We picked the car up and less than half way home the car died and there was oil spewing out the motor all over. Now we have been left with no car not even a courtesy car and told we have to pay first for them to tear down the motor? Ive done all they have asked to ensure my warranty is in good standing and then this, my Kia has 50,000 kms on it. Im never going to buy another Kia and their customer service sucks, I have been hung up on and told my vehicle will sit in their parking lot untouched unless I pay for it.
Published: November 27, 2014
Kimberly of Ridgeway, ON
Source: consumeraffairs.com

My 2012 SX was a problem from the start. I brought it in a couple of months
My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!
Published: April 30, 2013
Alan of Farmington Hills, MI
Source: consumeraffairs.com

Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT coverin
Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT covering it (even with an extended warranty). They want to charge us between $7000 and $8000 to fix it! After doing lots of research we find out this is the exact same defect that exists in the 2014, 2013 and 2012 which were all recalled by the way! What will it take to recall this?
Published: June 26, 2017
Julie of Bowmanville, ON
Source: consumeraffairs.com

Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. T
Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. This is a 2012 Kia Sorento. Ive argued with Kia dealership and Kia itself that I find it ridiculous that a car so new that the engine died all of a sudden. I was driving on a very busy road and it just stopped. No lights came on or anything. I was accused several times that it was my fault that there was sludge in the engine. I have corrected them each time that I have receipts of oil changes and not by their company. They wanted to charge me money for a diagnostic test that they never did until I disputed that and they waived the fee. I was forced to either pay over 5 grand for a new engine or I was almost convinced a few times to voluntarily repo my car and start new again with them by purchasing a new car. I still have 4 years left to pay off my car and in good faith I still going to try my best. I received a loan from my job and paid the rest. I have investigated before the fix and disputed that there is many other Kia engines failing and that Kia placed blame on the owners for not maintaining their cars for sludge being in the engines. I then read that there was an engine recall for the same issues but my VIN is not listed. Ive tried to bring this up to Kia that I find it a coincidence that my car has failed the same exact way as all of these other Kia engines. I believe that Kia is nothing but crooks and I will never deal with them again. They should pay for all of these faulty engines. 3 weeks after I replaced my engine I started leaking antifreeze. My Kia said theyd help me with coupons since I just did a huge service with them... 25$ coupon. Yeah thanks but no thanks for the help. I had to pay another 309$. I dont feel safe in my car. Oh and I forgot to mention that Kia neglected to tell me that the warranty on the used Kia engine is only for 90 days. I am disgusted the way that whole company treats their customers when it is us who gives them their paying jobs. As I said a bunch of crooks. My junker cars have lasted longer than this car. What is sad is I loved my car. At first it was great. Everything was working great. Then the engine went. Kia never told me about their common engine issues. I found this out myself and when I confronted them about it. They were all hush hush about it. After this car dies I will never again give my money to Kia.
Published: March 25, 2018
Jackie of Philadelphia, PA
Source: consumeraffairs.com

Rattle from under dashboard from new, told at 1500 service plastic settling
Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.
Published: June 23, 2015
Duncan of Ipswich, Other
Source: consumeraffairs.com

Never buy a Kia!! And if you do expect no help from them on recall parts, I
Never buy a Kia!! And if you do expect no help from them on recall parts, Ive spoken to at least 10 people!! Half say one thing. Half say another!! Especially their specialist Jamie, he was horrible, mean in Jan almost!!! Ive been walking for three weeks and cant reach anyone at the dealer. Thats three hours away from me!!!! He acted as if he is the one whos been.
Published: May 12, 2021
Elizabeth of Manchester, TN
Source: consumeraffairs.com

I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease &
I leased a Kia Optima from Kia of West Nyack NY. I had paid for lease & wear coverage ($449) because it was my first Kia. I wasn’t sure if I would lease again from them. Didn’t want to get hit with a high bill at the end of lease. So 3 years go by I return my lease. Get my cost $750 end of lease fees. Which would have been fine if the dealership didn’t pocket the $449. They never purchased the coverage. When I called the company to file my claim. The paperwork & brochures were from. They said they never worked with Kia of West Nyack. WOW bunch of crooks! They were selling the dealership & knew I wouldn’t know until 3 years later. This company didn’t make it right. Which tells me a lot about How they care about their customers. All I asked was for $250 of additional cost. The other monies I would have had to pay regardless. Don’t buy Kia!!!!
Published: April 3, 2019
Alexandra of Valley Cottage, NY
Source: consumeraffairs.com

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only
Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.
Published: July 28, 2014
Louise of Salt Springs, FL
Source: consumeraffairs.com

Powertrain warranty: I have 2006 Kia Spectra 5 with over 80,000 miles. I st
Powertrain warranty: I have 2006 Kia Spectra 5 with over 80,000 miles. I started to experience slippage and loss of power in the transmission. The car downshifts on its own while driving. And when trying to accelerate the car after stopping the accelerator pedal to the floor, the car does not respond. I took the car to two separate repair shops after calling the warranty company to file a report. The warranty company proceeds to send out an adjuster to inspect the car and proceeds to tell me he did not experience any issue in his test drive. I proceeded to call the warranty company and I am told that they will not fix anything unless it occurs when the adjuster is driving the car. I proceeded to tell them I am starting to think that they do not want to make the repair since the warranty will be ending at 100,000 miles. Is there anything I can do?
Published: August 17, 2012
Paul of Scranton, PA
Source: consumeraffairs.com

This car has been nothing but a headache! For starters, the mileage stated
This car has been nothing but a headache! For starters, the mileage stated in my sales agreement is about 6,000 less than what was actually on the vehicle at the time of purchase. I didnt catch this discrepancy until about a month later when I brought it in for an oil change. I tried contacting a regional manager, who promised to look into the matter, but continuous staff turnover lead me nowhere and I was very pleased with the vehicle at the time, so I just gave up, which I clearly regret.After about a years time, I needed to replace the battery, which I paid for out of pocket because I was told it was only good for 30,000 miles. I just discovered this is not true and it should be covered for 2 years?! Soon after, my car broke down on Christmas Eve and I was told it was something to do with my fuel injectors. Once that was fixed, it broke down AGAIN a few months later and Kia kept it for weeks trying to figure out the problem. They put in a new computer, and when that didnt work, they replaced the whole transmission. This was covered under warranty.Just last week I was pulling out of a parking lot, and another car was speeding around a corner so I accelerated hard in order to avoid being hit. Then my car just stalled, so I pulled over and tried to restart it. All my warning lights came on and it wouldnt turn over. Also, a bit of smoke was coming from the engine. I had it towed to the dealership, and now they tell me the engine is seized because there was NO oil in the car. I had my oil changed less than 3 months ago, but I am just now due for one based on mileage. No oil lights came on prior to stalling, no signs of oil leaks anywhere, and no noises at all.The repairs are not covered under warranty because I am missing 2 service records, and there are times where I have gone about 1,000 miles over the recommended miles between oil changes (I was told about every 7,500 miles at time of purchase). There are 83,000 miles on the vehicle now, and I am so upside-down in my loan its not even funny.. not to mention I am 8 months pregnant! This car is the biggest regret of my life!
Published: June 10, 2015
Carrissa of Preston, CT
Source: consumeraffairs.com

I own a 2008 KIA Rondo, the bearing in the crank went. I am 15,000 over the
I own a 2008 KIA Rondo, the bearing in the crank went. I am 15,000 over the warranty limit, and 8 months past warranty. Bought it brand new. KIA Canada says simply too bad your warranty is up. They also said that it was an engine fail but does not consider this to be a safety issue so will not do a courtesy warranty to help me either. Which KIA says they have done in the past, I say **. I have driven KIAs for 10 years, exchanged last one before 5-year warranty, but was assured that engine would have failed as well. Taking peoples money on a product you dont stand behind is unfair. Now you offer 10-yr warranty. That tells me you may have known your engines were crap and now they may have improved. What about taking care of your old customers who bought your garbage first. I still owe money on a car that is useless. There are many of other people out there like me and I will find them and get the word out.
Published: December 7, 2013
Roger of Paris, ON
Source: consumeraffairs.com

Less than impressed with this company and severely aggravated and disgusted
Less than impressed with this company and severely aggravated and disgusted. The Kia experience in general has really gone downhill in the past 10 years, but after my last purchase, it will be my last and I wish I could go back in time. From sales to service to Kias consumer affairs, everyone dropped the ball and rate a huge FAIL.Kia Consumer Affairs used to be a last line of sanity and a place to go where you could get help; now theyre just people who act like they are doing something, but ultimately just ignore you and never follow up or follow through. As others have said, watch the numbers closely in Finance because they will try to add things without asking. My last experience turned me so sour Ill probably get rid of this brand new 2021 car that is riddled with computer bugs and subpar paint before its even six months old. The car will start falling apart after the first year anyway. Terrible company with a terrible internal culture in how they deal with customers and they are turning out cheap vehicles.
Published: December 18, 2020
D of Orlando, FL
Source: consumeraffairs.com

To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole she
To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole shebang through Kia Finance. 1st invoice came and showed the payoff amount. Sent them a check. Within a couple of weeks, got the pink slip in the mail. Then a week or so later, a check came in the mail as the payoff amount was over what was on the invoice. Very happy with their honesty. Had a Hyundai before and their manufacturer was great standing behind their product beyond 5 years... Never had a repair bill, just basic maintenance.
Published: April 13, 2014
Florie of Walnut Creek, CA
Source: consumeraffairs.com

2011 KIA Optima - After only 75,000 miles the steering wheel is getting loo
2011 KIA Optima - After only 75,000 miles the steering wheel is getting loose. I brought the vehicle to the dealership and said it was a known issue, but refused to pay for it. They said I could put my name on the list to have the part ordered (50 currently on back order), but said I wanted to contact the manufacturer to place a complaint. KIAs 100,000 mile DRIVE TRAIN warranty does not cover the steering. I will never purchase from KIA ever again. They are cheaply built cars!
Published: September 10, 2015
Phillip of Wesley Chapel, FL
Source: consumeraffairs.com

I am writing for my roommate **. She is not in the best health. One year ag
I am writing for my roommate **. She is not in the best health. One year ago she bought a 2008 Kia Rondo after her 2006 Kia blew up a few days after the warranty ended. This Kia was a certified used car which means to us it is just a regular car. The first day the rear door was stuck. The dealer had to cut the door off to open it and replace the door. They paid for it. Since then she went to get it inspected and the front coil spring had broken, the brakes all the way around are completely shot and an exhaust pipe is leaking before the cat converter. They refused as well as Kia to repair anything since it is out of warranty. She bought an extended warranty which is useless, since in my experience, they never pay for anything. But since the car was coming from one of the largest dealers in the area we thought they would stand behind it... What a joke!!! One other thing that slipped my mind but it is not something they would fix anyway. I was driving on the interstate last summer with cruise on at 65 mph, got pulled over and got a 200.00 ticket for speeding at 95 mph. I paid the ticket and got the charges reduced so as not to get my license suspended. I guess we will have to pay for the repairs, but both Kia and the dealer will lose our business and everyone we know as well!!
Published: May 6, 2015
Carmine of Pittsburgh, PA
Source: consumeraffairs.com

Just wanted to vent in regards to the poor quality of my Rio. I bought it u
Just wanted to vent in regards to the poor quality of my Rio. I bought it used from my local KIA dealership in February, 2012, and financed on a three year contract. On June 18, 2013, I was driving it in town and it just died on me with no warning. A policeman happened to be going by, and he helped me guide it to the side of the road and stayed with me to direct traffic until a tow truck could arrive. This was a dangerous situation and I am grateful that the policeman was there. I had my car towed to a mechanic my family has used locally for 30 years. The tow truck driver and policeman guessed that it was either a started problem or an alternator; I was shocked when the mechanic called me to report that my engine was gone and I would need to purchase a new one. Specifically, on the mechanics report, it stated that the car has suffered a catastrophic engine failure...cylinder has dropped a valve and there is damage to another cylinder. There was no possible way I could afford to buy a new engine, but a used one was located, which would have cost me $2700 for parts and installation. Being I still owed payments on the car until February, 2015, I knew I could not pay for the car plus the engine replacement. The mechanic volunteered that he hated to see me invest the money into replacing the engine because the car was just not worth it. He recommended I sell it for scrap, perhaps getting $400-$500. Unfortunately, being I was still owing payments on the car, the option of selling it was not an option. At this time, my KIA Rio had 97,000 miles on it. My next step was to contact my local KIA dealership and explain what had happened. I thought it was incredible that the engine had completely failed ~ I had kept up on oil changes and normal maintenance, even paying KIAs service department to replace a disintegrated gear shift four months after purchasing the car! Not once had I been notified that the engine had issues. The dealership did not address the engine dying problem, but rather tried to talk me into trading in the dead car and buying a new(er) one. This would have meant I would have had to add the remaining balance due on my dead car into the amount of my payments on a new(er) car, something I could not possibly afford. KIA did offer to replace my engine with a used one for $2200, $500 less than my mechanic quoted, but by this time I had spoken with friends in the car repair business who agreed that my Rio was not worth fixing. By searching online, I was shocked to read about the same problem other Rio owners had posted. Is this a KIA manufacturing problem? My family have owned many cars, various makes and models, running into high mileage, and have never had an engine completely fail like this. I cannot help but think this is a poorly made car and I do not understand why a recall was never initiated once it became obvious that many customers were losing engines. It makes me sick when I realize I am still responsible for payments on a car sitting dead in my garage. I honestly feel the engine failed through no fault of mine and I am furious that KIA is allowed to continue ignoring such a major concern of Rio owners.
Published: August 3, 2013
Sarah of Bend, OR
Source: consumeraffairs.com

I love the Kia Spectra because of how it saves gas, its a very comfortable
I love the Kia Spectra because of how it saves gas, its a very comfortable car. Its compact, enough room inside to fit five people with plenty of leg space.
Published: November 6, 2017
Sandra of Hesperia, CA
Source: consumeraffairs.com

I leased a 2019 Stinger GT after turning in my Optima a year early. I lease
I leased a 2019 Stinger GT after turning in my Optima a year early. I leased the car on 12/18/18. Within the first 30 days my rear defroster made a popping noise and shorted out. I took it back to the dealership and they supposedly fixed the issue. On May 14th on my way into work the car made the same noise. I called the dealership to have it looked at again. I got into my car after work, within a few minutes I could smell smoke and pulled over on the side of the highway. I opened the hatchback to see the rear defroster compartment melted away and then flames shot out of the hole. Within 4 minutes the car burned down to the frame. A formal investigation was completed with my insurance company, Kia, and the NHTSA.Kia accepted responsibility for the fire. They bought the car back from the insurance to hide a fatal flaw in the car. After weeks of failing to return numerous calls and emails to Kia attempting to understand what the next steps are, we finally received a call stating that they were willing to reimburse us for the contents in the car- WHICH THEY HAVE to do. After several more phone calls and emails, a supposed manager named Jeff **. contacted us (of course they have no email address, last name or phone number). After going back and forth he offered to refund us the $2000 we put down on the car only 5 months earlier stating it was the cost of ownership! After asking we found out that if we accepted, we would have signed off our rights to any future actions. The fire department told me the only thing that saved my life was that I can a full tank of gas so it did not blow cause of the lack of fumes. I was minutes away from picking my 6 year old daughter from school. The fire started right under where her booster seat was. Do not buy this car as it can easily kill you.
Published: August 2, 2019
Robert of Delaware, OH
Source: consumeraffairs.com

Brand new 2017 Kia Sorento top of the line. MSRP 51k I leased this junk, th
Brand new 2017 Kia Sorento top of the line. MSRP 51k I leased this junk, thank god too! I woke up today ready for work and when I went to start this junk, it wouldnt start. I had to call Kia roadside asst. Here is the number 800 333 4542. They came and towed it to the nearest dealership. Im now waiting at home missing work, waiting for the dealership to call me. Do not buy or lease a Kia. I would be better off with a bicycle.
Published: November 29, 2016
Kia of Roselle, IL
Source: consumeraffairs.com

On eight separate occasions, I was charged $139.49 for a total of $1,115.92
On eight separate occasions, I was charged $139.49 for a total of $1,115.92 AFTER my loan for a KIA Soul had been completely paid off. I have never experienced overcharges to this degree — house, other cars, etc. I contacted KIA Finance on four occasions over three months to no avail. I was promised everything from the “check’s in the mail” to “no record that no check was ever issued” to “a refund in 30 days or sooner” to a “customer complaint has been opened.” Neither CSRs or supervisors were able to make anything positive happen. My bank said it couldn’t get involved so late after the fact. Disappointed and will probably never buy a KIA again.
Published: September 26, 2020
Sheila of Danville, KY
Source: consumeraffairs.com

I signed up for the program. I received my credit in the amount of $ 241.07
I signed up for the program. I received my credit in the amount of $ 241.07. I misfiled the card and forgot about it until I got a notice from KIA to update my current mileage, I contacted kiampginfo.com and was told the card had expired and there were no funds available. I told them the card was never used and was told that was not their problem. I was assured by KIA that a new card would be issued but the company managing the program are completely indifferent and told me that they will check but from August 18, 2014 to today September 15, 2014 not one word or any help of any kind. I called again and was told they had no record of any claim and will start a claim. It will take about 10 days. If any of you have had a similar experience, I wish you well. Thanks for your time.
Published: September 15, 2014
douglas of Cathedral City, CA
Source: consumeraffairs.com

I have a 2013 Kia Soul I purchased new. Since I purchased it I have had an
I have a 2013 Kia Soul I purchased new. Since I purchased it I have had an issue with the car hanging up when I shift it into reverse. It is an automatic. Ive taken it to the useless dealership I purchased it from and of course they cant fix it because the computer isnt throwing a trouble code. Its really frustrating when you purchase a new car and from day one the transmission hangs up and the idiots at the dealership cant fix it for you. I have stopped going to Folger and will go to another dealer for the next service and see if they can repair it. Anyone have a similar issue?
Published: November 13, 2014
Joe of Charlotte, NC
Source: consumeraffairs.com

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I
I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.
Published: March 16, 2019
Samira of Other, Other
Source: consumeraffairs.com

Nov. to next Jan. is a good time for car buying, since automakers will put
Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.
Published: December 27, 2017
Wenjun of Rockford, IL
Source: consumeraffairs.com

2010 kia forte - door locks open automatically when stopped. I have had thi
2010 kia forte - door locks open automatically when stopped. I have had this issue for about a month now. The first time I took it to my kia dealership they said they couldnt re-enact the locks opening on their own and to bring it back when it was doing this. The issue is when I stop, the car is in drive, or reverse, the automatic door locks open...You cant manually or by pushing the button, get them to relock. I feel this is a real safety issue. We took the car back on a morning when the locks had just opened on their own and went straight to the dealerships and spoke again to the service manager, who sat in the car with my husband on dealership property and drove no more than 10 feet, locks opened... They drove a few more feet and they opened again. So the service manager had witnessed the problem himself which he said they needed to have happen to verify what I was telling them. He was supposed to at that time reach out to kia corporate to see if there were any other issues of this type on file or if there were any modules about the locks. We were told on the day the service mgr. witnessed the problem they didnt have time to fix it that day and to bring it back in a couple of weeks and leave it overnight so they could check it first thing in the am. This brings us to today. They have had my car all day and the tech is saying he cant recreate the problem. I dont know why he has to when the service manager has told him the problem. They hadnt done any checks for shorts or faults. I called kia corporate and spoke to customer care there who did call the dealership to see what they had done as there was no record of the dealership logging a record with corporate as they were supposed to do two weeks ago. The service manager wasnt in today. They called him at home and he told them what he witnessed. At that point they said they were going to check for shorts. They had my car all day and are still saying they cant recreate the problem. Apparently tomorrow the service manager will be in and he will try to recreate the problem and were told I want this resolved by end of day tomorrow. I told them I want them to reimburse me for the gas they are using up driving around in my car to diagnose a problem their service manager had already seen. I dont see why, upon the service managers word that there is a problem with the locks, that they dont just replace the door locks. So they have my car for another day, for which I am inconvenience. If they dont fix the problem tomorrow, I will be contacting the COO of Kia Canada and registering my extreme displeasure with this experience. This was my first kia and now it will be my last. The customer service is awful and it appears they just dont want to fix the problem because its still under warranty.
Published: December 23, 2013
Joanne of Georgetown, ON
Source: consumeraffairs.com

Are you thinking of buying a 2011 or 2012 Kia Sorento? Forget it! My wife a
Are you thinking of buying a 2011 or 2012 Kia Sorento? Forget it! My wife and I are both professionals who depend on our cars to get to work every day without fail. My wife is a pharmacist and I am an attorney. We are both in our 50s. In early 2010, we bought a 2011 Kia Sorento primarily because of the push-button ignition feature. My wife has advanced arthritis and the Honda Element she had been driving was hard for her to change gears with its dash-mounted shifter with the button on the thumb-side of the stick.We bought a brand new 2011 Kia Sorento from Lee Kia in Fort Walton Beach, Florida for under $26,000 financed through our credit union. The car performed well until 2 months ago, when we took it to the same dealer for a service recall we had gotten in the mail. When the car came back from the dealer, my wife said it was slow starting when she depressed the brake and pressed the push button ignition. On Monday, 7/18/11, the car would not start at all. It was completely dead. It then had 25,000 miles on it. I called Kia Roadside Assistance and they came and towed it to the same dealership that had done the recall work.It has been in the shop ever since then (18 days). I would repeatedly call the Service Department and speak with their manager Joe, who acted like he was annoyed at having to tell us anything! We were given a rental in the meantime at Kias expense, but this week they said they need a part that they cannot get and they have no idea when we will get the part back! I called the local General Manager at the beginning of this week. He was asked to call me back during the noon hour on my cell, but instead called me at 9:10 AM when I was in court and unavailable.I called and left messages for him the same day, but he did not return my call for 2 days. He then said that even though the car is built in Georgia – 6 hours from where we live here in Florida – his parts receiving facility in Atlanta was where he got his parts from and they did not have the part, a brake light component. In the meantime someone at the dealership told my wife that the problem with the push button ignition is endemic to Kia Sorentos, and they are trying to fix the Sorentos rolling off the line in Georgia with this problem now before they hit the public!So much for the security of buying a Korean car made in the USA. I told this to the local General Manager and his comment was that sounds like a story from the trenches, Ill check into it(!). The rental car we were given was a Ford fusion, low to the ground, which my wife cannot drive because she has a hip replacement. I told the General Manager this and he said he would have someone call the rental car agency to switch us out to something that rode higher. This was 2 days ago. That afternoon, the Service Manager Joe called and said he was trying to get us into another rental.I got tired of waiting for anyone to help us and 24 hours ago went to the rental car place and got put into another rental within 15 minutes of stopping by their office. I called the Service Manager after I left in the new rental and his sad story was he was still working on trying to find me another rental. I told him it would be nice if he would just call me daily with an update on the repair and the needed part. He said he would (this was at 3:30 PM yesterday). As of today at 1:30PM he has not called or left a message. Oh yeah, and when I called him earlier over 2 weeks ago, I was told I just got in. I have no idea what the status of your car is! This was at 7:35 AM (they open at 7:30AM) after no calls had been made to us the entire preceding day. Gee, sorry to distract you from chomping into that creme-filled doughnut buddy! As soon as we get this car back, if we ever do, I am running to replace it with a reliable Honda.If not repairable after 30 days I will be seeking an attorney to sue the company and the dealership for breach of warranties and fraud, under the Florida Lemon Law Act and any other cause of action that fits. Stay tuned.
Published: August 5, 2011
Frederick of Panama City Beach, FL
Source: consumeraffairs.com

I bought my in July 2018. Have taken the car to the Kia dealerships 6 times
I bought my in July 2018. Have taken the car to the Kia dealerships 6 times and to no avail. They will not fix the car because they say on the computer that they hook it up to cannot find anything wrong. The weekend that I bought it I immediately called them to let them know what was happening. When you put the car on ECO after 10 miles it starts to move to the 3/4 mark on the gauge, there is a ton of white smoke out of the exhaust and smells of gas, also the sticker on the car says 24/28/36. I get 13 miles to the gallon in town and Lexington, Ky is not that big which I get at the highest is 322 miles per tank, also they come with an 18.5 gallon tank but on empty with the light on I get 13.5 gallons per fill up. They have told me, There is 5 gallons in reserve and also youre not going to see a big difference until the 10,000 mile mark, which we all know is pure crap. Do not ever buy a Kia. It would not let me give it zero stars.
Published: January 19, 2019
Dawn of Lexington, KY
Source: consumeraffairs.com

The gas tank leaks. Kia had a recall but they will only fix it if the leak
The gas tank leaks. Kia had a recall but they will only fix it if the leak is on the very bottom. I was told mine is leaking at the side seam. The tank is rusted bad, it shouldnt matter where it is leaking. It is dangerous and should be fixed.
Published: October 13, 2011
Barbara of Berlin, PA
Source: consumeraffairs.com

I love my Kia Rio. It gets great gas mileage. I bought it used, but I will
I love my Kia Rio. It gets great gas mileage. I bought it used, but I will be getting a 2014 Kia Rio 5 door this fall.
Published: October 5, 2013
Steven of Evansville, IN
Source: consumeraffairs.com

This is my third lease. I had a Jetta and a Prius. Both companies had excel
This is my third lease. I had a Jetta and a Prius. Both companies had excellent customer service. They both put the customer first. Made everything clear. My payment are always on time. Never had a single issue till I decided to lease with Kia. Advice - DO NOT LEASE WITH KIA. First: Pay your lease via the phone. Although they will charge you 7 dollars to make an over the phone payment. Which is ridiculous, this is the only to make sure your payment actually goes through. Their website is horrible, and the turnaround is 7 days. Second: Getting a live customer service person on the phone: It is a challenge to be able to talk to a live person. Once you get a customer service rep they either do not speak English and do not care to help you with any issue you may have. I will never lease again from Kia. I am not a happy customer. Third: Their website is out of date. Do not make any payments on their website.
Published: November 20, 2018
Galit of Santa Monica, CA
Source: consumeraffairs.com

While driving my 7 month old Kia Soul (2014) home from dropping off my chil
While driving my 7 month old Kia Soul (2014) home from dropping off my children at school it suddenly caught fire. It happened so quickly and spread so fast that by the time I realized what was going on and went to get out of the car, I couldnt because the flames were coming in on the drivers side. I got out on the passenger side, but my disabled daughter was in the back and the locks kept engaging and if it would not have been for a passerby who helped me to get her out, I shudder to think what would have happened. I had absolutely no problems with this vehicle prior to this and had it into the dealership for route oil changes. Kia says they are looking into it, but it has been 6 weeks now and I still have not heard back from them. We could have been killed in this fire and Kia should take responsibility for their vehicles. They said they had never heard of such a thing happening, but I have found several cases like mine on the internet. DO NOT BUY A KIA!
Published: March 9, 2015
sharon of Glenford, OH
Source: consumeraffairs.com

The Kia Sorento is my SUV and I just love it. Its roomy and drives well. Be
The Kia Sorento is my SUV and I just love it. Its roomy and drives well. Being older I like the fact that the car is high not one of those low cars. And being so high I have a better view of the road. I also like that the back seats can be put down to make more room for storage and there is a rack on top of the car for extra luggage or storage as well. What I dont particularly like about this car is the fact that the tires on this car are quite large and expensive. And if you need repairs its quite expensive due to the fact all the parts are under a protective cover that requires taking off the cover. So if you need to brake fluid this cover needs to be removed by a mechanic. But other than that, the Sorento handles quite smoothly when driving.
Published: June 22, 2018
Carmen of Fort Lauderdale, FL
Source: consumeraffairs.com

Absolutely great job done by Kia on Stinger GT/AWD. Unbelievable. I am prof
Absolutely great job done by Kia on Stinger GT/AWD. Unbelievable. I am professional driver, my friend just bought this car. And I drive a lot with him. Amazing car! For the money. I cant believe its Kia. I drove a lot of different cars and trucks in 30 years... Porsche level.
Published: October 21, 2019
Andrew of Brooklyn, NY
Source: consumeraffairs.com

I bought a new car from Kia in November at 9 pm. After spending about 3 hrs
I bought a new car from Kia in November at 9 pm. After spending about 3 hrs there because the salesmen who promised to give me a better deal went home without calling me they then tried to charge me about a 100.00 more than the other dealer. The next day I noticed a small ding in door but was going to let it go until I noticed part of the rear bumper area had waves or indentations throughout it. I finally got it fixed after being laughed at originally. Three months ago I noticed the paint on my car starting to pop. There are no dents on the car and it is garage kept yet they are trying to avoid fixing it and blaming it on something contaminating the paint. This is garage kept in a personal parking spot at work with no trees around it. I partially blame the dealer. But for Kia corporate not to take action is inexcusable. I have missed work because of the stress this has put on me and I now may have to take legal action to get it fixed
Published: June 17, 2016
anthony of Woodlyn, PA
Source: consumeraffairs.com

Dont buy a KIA!! They have the WORST customer service and when you have a p
Dont buy a KIA!! They have the WORST customer service and when you have a problem and want to speak to a supervisor or manager they will not transfer the call. I will never buy another KIA and I would not recommend KIA to anyone.
Published: August 14, 2018
Beth of Tequesta, FL
Source: consumeraffairs.com

I cant believe all these people have had the same issue regarding their mot
I cant believe all these people have had the same issue regarding their motor blown. I have a Kia Soul (2010) at 50,000 miles. Motor burnt up right in front of my eyes! No engine light, no oil light just pop... done! And as I read on and on, I see this is a very common issue. Dealerships are refusing to admit Kia has an issue with this and manufacturer refusing to pay under warranty. This is a class action lawsuit if I ever saw one! I am copying all of these complaints and if someone has already started one let me know. If not, Im on my way to do so. Enough is enough, email me with your story and we will need evidence so make sure you have all paperwork.
Published: December 31, 2013
Michelle of Knoxville, TN
Source: consumeraffairs.com

I think Kia has a problem with their rear end 2008 Kia Sorento. My car make
I think Kia has a problem with their rear end 2008 Kia Sorento. My car makes a lot of noise when driving, I had the rear end fluid change. Keep in mind that the Power Train Warranty is for 100,000 miles. I just have 43,000 miles on my vehicle. They said because I can not find the proof of having it changed, its my fault and I would have to pay out of pocket to get it fixed. I read online that a lot of customers have the same problems with Kia Motors.
Published: September 24, 2011
Keith of New Orleans , LA
Source: consumeraffairs.com

2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and h
2006.5 Kia Optima EX - This is the worst car ever. I purchased it new and have had trouble ever since. First, the headlamps bulb on low burned out. The dealer rep said it was the alternator. A new one was put on and still the same problem. New headlamps were installed and still had the same problem. Lighting for nothing - I cant see driving after night on low beam. The starter went out. The factory alignment was bad and the dealer could not fix it; I had to pay to get an aftermarket cam for it and a front end alignment. The switch went bad on the 6-way power seat; the brakes wore out too soon for normal driving. Two sets of tires worn out due to not being in line when the dealer said there was nothing wrong with it. And the straw that broke the camel’s back: it is not worth anything, not even to a dealer. So having said all this, I would tell everyone to stay away from Kia. It’s a good looking car but a pile of junk.
Published: May 6, 2013
Paul of Petersburg, WV
Source: consumeraffairs.com

Think twice before get a Kia. “Did you have a gun pointed to your head wh
Think twice before get a Kia. “Did you have a gun pointed to your head when you signed the lease?” This is what the General Manager a Kia Internationals in Orland told me after some argument about the whole process with this dealer and how dishonest was the process. I agreed with sales people about buying a car advertised by a price. All good until go to finance and they say, I can’t give you that deal unless you do a lease which was never the agreement. I did sign the lease with certain “assumptions” that they said yes so I would buy the car after 3 months lease and later find out that it was not like that at all. Trying to resolve the situation somehow he tells me something like that above and “I am not just gonna sit here hearing you complaining”.Guess no matter how reason you are, a place that treats you like that doesn’t deserve to get your business. As soon they make the deal they don’t give you proper customer service including Kia Usa that I tried to address and they say they can’t do anything because they are not the owners of the dealer. Never had a Kia before and will be last time after this horrible experience.Joao **
Published: November 7, 2019
Joao of Lemont, IL
Source: consumeraffairs.com

After reading all the problems and issues everyone has faced with the Engin
After reading all the problems and issues everyone has faced with the Engines seizing in their Kia Sorentos, I was terrified that I would have the same issues. On April 20th, I was driving my 2012 Kia Sorento when without any warning my engine shut off, lost power steering, braking and everything. It was a pretty intense few seconds while I was sure I was going to get into a major head on collision. I managed to get to the side of the road. I tried restarting the engine - nothing, the dashboard lit up like a Christmas tree and then the inside of the car started filling up with smoke and the smoke started rolling out from under the hood. I got out of the car, grabbed the fire extinguisher I have in the back, lifted the hood and was prepared to see flames. Nothing but lots of smoke. The care was towed to the dealer and was told the engine had suffered a catastrophic failure and seized. Thats when I started reading about all the issues everyone has been having.Kia instructed the dealer for me to show proof of maintenance, I went to the mechanic that has done all my service and he gave me a printout of the services performed. Kia still was on the fence and had the dealer pull the cover and check for sludge. The engine was clean - no sludge whatsoever. I did some research and found out that there is a lawsuit in progress against Kia for this very issue, plus a recall notice. Long story short, document everything, keep your records, do some research and having everything with you when this happens to you. Kia is replacing my engine with a remanufactured long block and providing a rental car at their cost, all covered under the warranty. I had 85K on the car when the engine seized.
Published: April 28, 2017
Tim of Chula Vista, CA
Source: consumeraffairs.com

The vehicle started knocking at 9345 miles and when it drives slow.
The vehicle started knocking at 9345 miles and when it drives slow.
Published: April 3, 2015
Juan of West Palm Beach, FL
Source: consumeraffairs.com

Worse car (Kia Rio) ever to buy. Anyone thinking of buying a Kia... DONT. W
Worse car (Kia Rio) ever to buy. Anyone thinking of buying a Kia... DONT. Worse customer service, cheap cars. Bought mine in 2003 after 120,000 kms needs a new Transmission. Door locks are faulty and should be recalled. I have had problems yearly with brakes. I wish there would be a lawyer doing a class action lawsuit against Kia for ripping off so many people.
Published: March 28, 2017
Glen of Innisfil, ON
Source: consumeraffairs.com

Worst company ever! I will never buy a Kia again!! Car was losing oil so I
Worst company ever! I will never buy a Kia again!! Car was losing oil so I took it to the dealership twice. The second time the determination was that it needed a new engine because there was sludge in the engine. Kias corporate office refused to cover this repair because I couldnt produce enough receipts (they have 5 and wanted 7). The last offer was for them to cover half of the expenses for engine replacement, about $3500 for my half. We declined the offer and are seeking legal counsel. This has to be the worst example of customer service I have ever experienced. There has been a lot of finger-pointing and no one wants to take any responsibility. After reviewing other peoples complaints I noticed that that seems to be a common denominator in all of the complaints, that Kia refuses to stand behind their product and guarantee their warranty. What a horrible experience and a terrible company. I think its about time for a class-action lawsuit. It certainly seems like there are a lot of other people affected like this.
Published: October 14, 2013
Melissa of Port Orange, FL
Source: consumeraffairs.com

We bought the car in 2006, since that time we have taken the car in many ti
We bought the car in 2006, since that time we have taken the car in many times for mostly bad electrical problems. Each time they so call fixed temporary, then next time more charges and waiting for parts that never came in, and/or new workers didnt know what was going on. This Friday taking car in for oil and burning smell in dash board, guess what, $89.00 just to look at, oh maybe even more. We are done with Kia.
Published: January 15, 2014
James & Katherine of Fort Walton Beach, FL
Source: consumeraffairs.com

My 2016 Kia Sorento seized on 8/16/19... stopped in the middle of the highw
My 2016 Kia Sorento seized on 8/16/19... stopped in the middle of the highway. No lights, no sounds, nothing. Did some investigating and it was out of oil. Just had it changed on 6/7/19. Dealership is refusing to honor the lifetime warranty. Again, no lights, no warning, no nothing. 5.5 quarts of oil went somewhere in two months. Or at least thats what was SUPPOSED to be in there. There are several class action lawsuits pending as well regarding this issue & similar things. Dont be fooled.
Published: August 26, 2019
Sue of Medford, WI
Source: consumeraffairs.com

I have been getting my car repaired here for over a year and I never had a
I have been getting my car repaired here for over a year and I never had a bad experience until today. I had a flat tire, called roadside assistance and when they attempted to take the tire off one of the lug nuts were put on crooked from when I got my tires changed months before. Once I got to the dealership Artie **., the service employee was extremely rude and dismissive. I told him that all I needed them to do was take the lug nut off and put it back on properly until I can get a new tire. He told me to write down my number and they would be in contact but it may be a few days. This was not fair to me because I just wanted them to fix what they did wrong and instead of being helpful, they were rude and inconsiderate.
Published: October 1, 2018
Candace of Boca Raton, FL
Source: consumeraffairs.com

They are the best car warranty. Where else could you get a warranty like th
They are the best car warranty. Where else could you get a warranty like they give. When I first bought my car, they explained everything about my car and what I had to do to keep my warranty in force.
Published: April 29, 2021
Jimmy of Zellwood, FL
Source: consumeraffairs.com

I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last w
I purchased the Kia about 1 1/2 years ago. I have 48000 miles on it. Last week it started blowing white smoke out of the tailpipe. I checked the oil, which was fine, and then called and made an appointment at the dealership since it is under warranty. I took it in yesterday only to be told that the engine was ready to blow. I thought my day couldnt get any worse until the Kia rep told me that I needed to gather up all of my receipts and that of all maintenance reports on my vehicle. It would then be submitted to Kia to see if it met their approval for their warranty. This would have been fine except for the fact that the service person told me that if I ever went over 3500 miles in between changes they would decline the warranty. I have completed oil changes at home and the service person said that would be fine except that I have to prove that it was for the Kia. Now, there was no indicator light that ever came on in this vehicle. I have faithfully changed or had changed my oil and again NO INDICATOR light came on that anything was wrong. Basically I was told good luck in getting it fixed. I have read the other complaints and it seems like I am not the only one. I owe 26000.00 on this vehicle and they said that if (when) Kia declines the work then they will be happy to replace my engine for the price of $5000.00-$6000.00. Even if I didnt complete the oil changes that I did a BRAND NEW car should not have a blown engine in 48000 miles.After speaking with their rep it was made very clear to me that they are going to decline anything that I give them. When I asked about it being a Kia issue that the indicator lights werent on I was told Well I dont know why they didnt come on and Slug in the tank means oil leak I stated to the rep that if the seals leaked because of a problem with their motor that would also cause slug in tank too right? The guy told me You would have to prove that. I will never buy another Kia. Their warranty sounds good but is full of loopholes to make a customer believe that they are getting amazing coverage when what it really is is a way to screw people out their money, their car, and their wellbeing.
Published: August 26, 2016
Eric of Lancaster, OH
Source: consumeraffairs.com

Kia Mohave 2013 - I love my car so much. It have all what I need and more..
Kia Mohave 2013 - I love my car so much. It have all what I need and more... I dont have any complain until I did the service of 30000 km. After that I found a small problem, but it’s bothering me. The outside temperature is very low - more than the real temperature. I told them that at the service and they change the sensor, but the problem didnt solve. Today it was very hot outside 47C, but its appear in the car outside 29. How come? After about 30 min its appear 33. Please help me... Whats wrong?
Published: April 23, 2015
Mohamed of Manamma, Other
Source: consumeraffairs.com

I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and
I purchased a 2014 Kia Soul Base from Halleen Kia in North Olmsted Ohio and recently received a recall notice from Kia concerning a Pinion Gear issue that could result in a crash because the plug that was adhered at manufacturing was done incorrectly. I promptly called halleen to set an appointment because I happened to have the day off and received a recall notice. I called to set an appointment and was told that they could not get me into service until next week. I was then told that this is only a problem as the car ages (which is very concerning since I recently switched from Toyota to Kia and I was a loyal Toyota owner for many many many years and this is a concern because I tend to keep cars for 8-9 years and over 100K miles)... I hope I have not made a bad purchase in purchasing a Kia and making the switch... In the past the Halleen Kia departments have been A-1. I hope this is an isolated issue and I hope that service will continue to be 5 Star.
Published: August 1, 2014
S of Cleveland , OH
Source: consumeraffairs.com

Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an
Kia Optima Hybrid Started on Its Own due to faulty push start. - Kia has an uncanny way of stating the same corporate line that the vehicle operates as designed when you tell them there is something wrong with the car. All one has to do is You Tube a woman who had a child in her Kia truck that took control of her and raced the car on a highway at speeds in excess of 100 miles per hour. This happened for over 30 miles and they settled with her only because it was on the police cam.In my case, my Kia literally started on its own and rolled down a hill into the woods. When I called Kia to tell them what had happened, they said the same line to me as they did to that woman with the truck. When I told Kia that the same situation was shown on You Tube where a lady had a Hybrid that she recorded to start on its own. Yet Kia is holding firm that the car does not want do that.The bottom line is Kia is a terrible car company. Of all of these complaints on here, we need real satisfaction. I think we should post everyday that Kia should not be the car company you want to deal with. I would like to hear from many of you. Perhaps in numbers, they will listen to us. Lets join up and be the David against Goliath. We will prevail. Please respond and lets get going. Thank you.
Published: May 26, 2014
Larry of Bridgewater, NJ
Source: consumeraffairs.com

Kia Optima Hybrid Engine - We were driving home from something on Mothers D
Kia Optima Hybrid Engine - We were driving home from something on Mothers Day and the car made a loud sound and the engine stopped running. It threw a rod and ruined the engine. Kia now is saying that this is not covered under warranty because the car had the wrong oil filter and was not getting adequate oil in the engine. Havoline says that this is not the case and that it is the proper filter. In addition, even if there were an issue with the filter clogging, it would bypass the filter and oil would still flow. I have done nothing wrong but now I am in a fight. It looks like Kia is trying to just make an excuse instead of actually honoring their warranty responsibility.
Published: May 21, 2014
Curt of Roswell, GA
Source: consumeraffairs.com

2013 Kia Sportage - I was driving on a parkway when the check engine, check
2013 Kia Sportage - I was driving on a parkway when the check engine, check oil and battery light came on and the engine completely seized. Thankfully I was able to pull over and not get into a possibly fatal accident with my wife in the car. I opened a case with Kia customer service. I have gotten nothing but the run around, explained that I am fully aware of the massive recall on thousands of thousands of Kias. This is exactly the issue that this recall is for and numerous reviews that Kia refuses to repair it and that they give the run around. I have filed a Better Business Bureau complaint and if need be fully plan to contact a lawyer. Repairs for a seized engine range from 3500-7000 for a new engine and I see countless reviews with the same issue with their cars and dealing with customer service.
Published: October 31, 2017
Jeremy of Rensselaer, NY
Source: consumeraffairs.com

They gave me power of attorney to someone elses car!!! Im financing two veh
They gave me power of attorney to someone elses car!!! Im financing two vehicles. I got married & changed my last name. Dmv wont do a name change because I dont have the vehicle titles. Which is obvious. AAA & DMV both said financing company needs to do it. Kia refuses to do so. They sent me limited power of attorney for both cars for me to take to DMV to do by myself. Aside that DMV cant accept it. It actually turns out they sent me a power of attorney for someone elses car? Wth!!On top of that they tell me I need to wait another 10-14 business days to wait for it to be corrected. Plus I need to call back Monday, because its Friday evening & the department who issues this forms is closed. I have to call a 5th time to request a new & corrected power of attorney with my correct vehicle information. Plus send a written request for them to send the title to DMV. Which takes 10-14 days for the request. Horrible service & customer service. Worst finance company ever! Who sends out a power attorney to a strangers car. Scary that such information would be released like nothing and take no responsibility for such mistake. Violation of privacy and confidential information.
Published: August 20, 2016
Johanna of Lennox, CA
Source: consumeraffairs.com

We have called and dealt with the car dealer about the front end thumping s
We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.
Published: December 27, 2012
Michele of Cape May, NJ
Source: consumeraffairs.com

Worst customer service I’ve ever experienced. Got this car for my daughte
Worst customer service I’ve ever experienced. Got this car for my daughter who’s paid this note since 2015- car almost paid off only owes $2900. Contacted them in December 2020 for a two month extension being my daughter lost her job due to COVID. January told by Kia rep that everything was good to go- no payment due till February. Today she’s notified her payment is over 30 days past due. When my daughter called Kia the reps said there was a glitch and refused to put a supervisor on. So I called and I was told the extension didn’t go through because the system tapped out (whatever that means)! Meanwhile not one person corrected this so called tapped out error on their part or contacted either one of us to let us know anything new needs done! This doesn’t make any sense what’s so ever! So then they said the $675 that’s now past due needs paid so my daughter paid it- I requested a supervisor or manager and then was told they don’t have one In the building! Again- WHAT! I have never heard of such insanity!I tried to see how to file a corporate complaint but of course that’s no use because when I tried to ask I’m told to log onto KIA- I log onto KIA and now the account is locked! So now all though my account going past 30 days isn’t anyone’s fault but Kia’s they will probably have the audacity to send this to my credit bureaus against me when it’s clearly their own error! Just awful! I will NEVER get another Kia vehicle again in my life and neither will my daughter- damn sure won’t ever Finance anything through them again! None of them know what they are doing and I suppose it’s because as stated by the rep no supervisor or manager is ever present in the building!
Published: February 4, 2021
Heather of South Park, PA
Source: consumeraffairs.com

This has been the worst experience with a vehicle. My high pressure fuel pu
This has been the worst experience with a vehicle. My high pressure fuel pump went at 82000 miles and they will not replace it. Cost of 833.00. I had the car for less than a year. I have 3 kids and take care of my car. I will never buy another Kia.
Published: December 22, 2015
Elie of Barnstable , MA
Source: consumeraffairs.com

Kia was sued over their faulty harmonic balancer bolt yet will not stand be
Kia was sued over their faulty harmonic balancer bolt yet will not stand behind the Sorento defect. Not a dependable company! I have been basically told too bad that the bolt broke on a car with 100,00 miles and still like new, they want me to pay to put a new motor in it, and pay for the towing of 475$. They told me they would fix it and pay towing. Now they backed out...again not a dependable company. Buy CHEVY OR DODGE!!!
Published: October 25, 2018
Joy of Aitkin, MN
Source: consumeraffairs.com

I purchased a KIA Seltos from Orange Park, Florida. Persons listed below we
I purchased a KIA Seltos from Orange Park, Florida. Persons listed below were OUTSTANDING and PROFESSIONAL!!! Kelton ** - General Manager, Chris Tim ** - sales, Jim ** - finance. Thank you ALL for your Great Service and Help.
Published: August 23, 2021
Richard of Ponte Vedra, FL
Source: consumeraffairs.com

I give 5 starts for the sales lady and 1 star for the financing department.
I give 5 starts for the sales lady and 1 star for the financing department. We made a deal with the sales lady Josslyn and she went to her manager Eric everything was set 60 months at $320 per month we get to the financing dept he goes no way that cant happen. I told him, No Eric said 60months @320 its a deal. We bought the KIA. Well, in financing it ended up 72 months at 328? My husband said not to make a scene so I said well when I come pick up the tags I will talk to the manager Eric and Josslyn. That happens yesterday 10-29-11.The financing guy said you should have told me .I informed him I did more than once he kept telling me that wasnt going to happen. So yesterday, he goes the paper work has been file so what do you want me to do. I informed him I wasnt happy the manager and sales person gives you a price and when you get back to his office whatever the manager say doesnt mean anything I dont feel that is right .This isnt the first vehicle we have gotten. He was wrong charging us one more yr I know we could have said no to the car but my husband said go ahead but if he has done it once how many other times has he done it to other customer. He had no excuse but it cant be done yet the manager gave us a discount because it was a 2011 and the finance guy didnt and wouldnt sale it to us at what the manager and sales person quoted us.
Published: October 28, 2011
Teresa of Magnolia, TX
Source: consumeraffairs.com

The car drives good. It has been a pleasure to drive the Kia. I love how sp
The car drives good. It has been a pleasure to drive the Kia. I love how spacious it is, it gets good gas mileage on the road. My car is gold. I bought the car used. It was a good price for it. Its a Kia Sorento LX 2008. It only had 79 thousand miles on it when I bought it.
Published: December 1, 2019
Mary of Alexander City, Alabama
Source: consumeraffairs.com

Kia has advised me recently that they had overstated the fuel economy ratin
Kia has advised me recently that they had overstated the fuel economy ratings for the 2012 Kia Sorento that I purchased for my wife Barbara earlier this year. This is very disappointing to us as we bought this vehicle primarily based on the EPA mileage estimate on the window sticker. It is now obvious that we were deliberately misled by KIA. We feel like fools! Kia has proposed lowering the mileage estimate on our 2012 Sorento, only 1-2 mpg from 22/32mpg to 21/30mpg. Based on my experience, this is not enough. We are getting only about 25-27mpg highway and have done a lot of that type of driving since we bought the vehicle last spring. Reimbursing us for a 1-2mpg difference is woefully inadequate. If we knew that 26mpg highway was all we were going to get, we would never have purchased this vehicle in the first place.Every time we complained about the mileage disappointment, we were told by many different KIA personnel that we hadnt driven enough miles. Need to break in the engine and drive about 5,000 miles to realize the higher numbers, they said. Then when we passed 5,000 miles and didnt get the promised mileage numbers, they moved the bar and told us to drive 10,000 miles. Now we are at 13,000+ miles and still getting only about 26mpg hwy. This suggests a systemic issue where the entire Kia organization was involved in the cover up. The projected reimbursement of 1-2mpg for the difference between the EPA estimate and new EPA estimate does not come anywhere near making up for the difference between the promised 32mpg highway versus the 26mpg that we are getting. We are only experiencing 18mpg city and 26mpg highway, which is significantly less than the revised estimates of 21/30mpg. The proposed compensation for the additional fuel costs incurred based on 1-2mpg is insufficient and should be 3-4mpg higher. If Kia is truly committed to compensating affected owners fairly, for the unexpected fuel costs resulting from this lower fuel economy experience, they need to do more than this. As someone who spent over 30 years in the customer relations activities, I believe Kia will have 900,000 unhappy former customers who will do long lasting damage to the Kia/Hyundai brands. If Kia truly values its owners, they need to do more to make this right with them. This was the first Kia that we have ever purchased. Based on the way we feel, we will never consider buying another Kia or Hyundai product again.A car owner should have a special relationship with his vehicle. Being pleased at how it looks when he approaches the vehicle and fully satiated with how it performs when he is behind the wheel. However, every day when I drive our Sorento and watch the mpg readout on my dashboard consistently running 3-4mpg less than the revised estimates, I am overcome with feelings of buyers remorse and I feel deceived all over again. In addition, the proposed remedy does not address the negative impact on the value of our Sorento. Right now we feel duped, would never buy another Kia or Hyundai vehicle again and will tell everyone we know that they should not ever trust what Kia or Hyundai says.If Kia really wanted to build long term, trust-based relationships where customer satisfaction is central to their business, they would increase the proposed compensation. Apologies and regret wont cut it. I have significant regret at purchasing my first Kia product. If Kia is fully committed to doing everything to resolve this problem and want to make things right for those affected, increase our compensation.
Published: November 15, 2012
Peter of Savannah, GA
Source: consumeraffairs.com

I was introduced to the Kia brand from a friend of mine. She had owned seve
I was introduced to the Kia brand from a friend of mine. She had owned several Kia’s and absolutely loved them. I was very pleased with my Kia Sedona and used it to haul my children around for quite some time. In 2019 my husband wanted to get me something a little smaller because the kids were getting older and we didn’t necessarily need all the room the Sedona offered all the time. He found a 2017 Kia Sorento at Kia Southside. It was in great shape, had slightly less than 30K miles on it, and it had a third-row seat. It was a beautiful car, but I didn’t really “need” it. I was perfectly content with my Sedona and they couldn’t get the payment down to where I was comfortable. BUT, they had my keys. It was late, I was tired and I wanted to go home. I tried to get my keys back twice. The second time, they were laying on the counter and they stopped me from grabbing them and suddenly all the numbers worked out. That should have been my first red flag! My husband bought the car and we were happy. Until we weren’t…It is now December 2021 and my car is in the shop. I got an error light and took it to my trusted mechanic. He told me that something in my engine has broken loose and blown a hole in the valve cover. He advised me to have it towed to Kia because “Kia owes you something” and that he’s “never seen anything like it” with less than 60K miles on an engine. My car wasn’t due for service again for another 900 miles.I had the car towed to Kia Southside. My service manager advised me that I did have an extended service package/warranty for 100K miles/10 years. He said that they would diagnose it and then have a Fidelity inspector come out to see if it would be covered. He later told me that I had a 50/50 chance because my engine had sludge in it and “they don’t like sludge”. He told me to prepare to show them my service records. Fidelity did deny my claim so my service rep gave me the phone number to call them.I spoke with Fidelity and they said I was denied due to sludge. They were not interested in my records or situation at all. To clarify the situation, I said to the Fidelity rep, “So what you’re saying is service records, or no service records, it doesn’t matter. If there is sludge in the engine, you don’t cover it”. He said that my statement was correct. I asked him how they would know how the sludge got there, as I am the second owner. He said that there is no way to tell if there is sludge unless someone was to take the engine apart. He agreed that the sludge could have been in the engine before I even owned the car. It appears to me that “sludge in the engine” is a convenient catch all to not honor warranties. The Fidelity rep advised me to contact Kia Consumer Affairs.I called Kia Consumer Affairs, explained my situation, and basically the representative told me to call Fidelity. I told him that Fidelity told me to call Kia. He advised me that my 5 year/60K Kia warranty was up and I should pay for the repairs myself. He seemed thoroughly annoyed by my request to speak to a supervisor, but finally said, “They’re just going to tell you the same thing!” and put me on hold. I waited for a bit and then found myself dumped into a supervisor’s voicemail. I did receive a call back from Kia Consumer Affairs. He left me a 32 second voicemail stating that his associate was correct and my warranty was up.So here I sit, with a 2017 Kia Sorento with less than 60K miles on it, with a blown engine and a car payment. I’ve basically used it to tote children back and forth. I don’t drive it hard and I really haven’t put that many miles on it. I don’t hate Kia cars. Simply put, I think I have a defect. I’m asking that Fidelity and Kia do the right thing, fix my car or give me a comparable one at no cost.
Published: December 30, 2021
Allison of Jacksonville, FL
Source: consumeraffairs.com

I bought a 2021 KIA Stinger and they have an Important Safety Recall. I hav
I bought a 2021 KIA Stinger and they have an Important Safety Recall. I have been on the phone with the Service Manager at KIA in Frederick, Maryland a few times today and I have been on the phone with the KIA business office most of the day, trying to get a loaner car till they can fix my car which is not till Monday. They are REFUSING to give me loaner car. I have a fulltime job and a 3 year old and they are just flat out saying we will not get or give you a loaner car. I am so upset that they are holding me to get a rent a car for a RECALL they have. The service manager at the KIA in Frederick, MD is so rude and nasty she has no right being in the customer service field. I have never been spoken to as I have been spoken to today by both the service manager and the recall department at the business office. I have reached out to the BBB and I am now speaking an attorney just in case my car breaks out in flames. The paperwork clearly states the following Park your vehicle outdoors and away from other vehicles or stretchers until you have the recall performed. And they still will not give me a loaner. This is unacceptable. I hope anyone that is looking to buy a car stays clear from KIA automobiles.
Published: March 11, 2021
Lynn of Frederick, MD
Source: consumeraffairs.com

Kia Sorento - My family and I have almost died numerous times due to gas fl
Kia Sorento - My family and I have almost died numerous times due to gas flow being shut off to engine... nothing like switching lanes on interstate and all power just gone in three lanes of heavy traffic. Had problem fixed $2600 for a sensor. Less than a year later starts cutting power again. Dealership tells us there is nothing wrong and now here we are, thank God, the semis missed us. Back at dealership for same part... Thanks, Kia.
Published: March 28, 2014
Mary of Monon, IN
Source: consumeraffairs.com

Wires burned out without triggering the fuses, following a jump start by AA
Wires burned out without triggering the fuses, following a jump start by AAA on my 2008 Kia Rondo. The Sansone dealership and Kia headquarters are denying warranty coverage despite faulty original wiring and/or fuse box. The wires should not burn out before the fuses are tripped. Without warranty coverage, which the car has for 100,000 miles or 10 years, it would be precarious to order another jump start when the wiring and/or fuse box are faulty.
Published: August 18, 2011
Morris of Shrewsbury, NJ
Source: consumeraffairs.com

My current wife and I purchased a 2011 Kia Optima. We only purchased the ca
My current wife and I purchased a 2011 Kia Optima. We only purchased the car in my wifes name because we were just dating at the time. We would become engaged about 7 months later. We get married, we moved to Texas, I go to the DMV to get the tags changed over. We take great care of our cars. We reach 98K miles. We finally have a true problem with our car. The engine is gone. We need to replace the engine. Kia tells me that we dont have a valid warranty on the car because weve sold the car. I explain to them that we havent sold the car we just moved to a different state. And I registered the car under my name but the title still has my wife on it. Granted when the lady told me that we didnt have a warranty on the car, was very upset and cursed a bit over the phone. After a week of fighting over the phone with Kia and the dealership they decide to honor the warranty. The follow up with the Kia and the dealership has to be some of the worst customer service Ive ever seen in my life. No one called to let me know they received documents from when I sent them. No one called to give me status of on the car. I will NEVER buy another Kia in my life. This is the worst company to ever buy a car from. They will try to give you every excuse of why they cant honor the warranty on your car. STAY AWAY FROM KIA. Its a waste of your time and money.
Published: February 1, 2016
Christopher of Dallas, TX
Source: consumeraffairs.com

As a summary - last year, my 3 year young Kia Soul, with less than 30,000 m
As a summary - last year, my 3 year young Kia Soul, with less than 30,000 miles had a check engine issue. The check engine light would go on, and the car would not go more than 5 mph. It was brought to multiple dealerships, and engineers from Kia were brought in to assess the car - with no resolution. I was without a car, and not offered a rental car, for a total of one month. For one month, I had to find rides to and from my job, because of Kias incompetency and clearly defective product. It was the most unprofessional experience I have ever had with such a young, low mileage car. It was a few days/few miles shy of falling under the NY State Lemon Law, so perhaps this horrific series of events will warn others against doing business this awful company.Heres the Order of Absurd Events from Last Year: Sunday, May 17: I left my house and got about 1 block away. I stopped at a stop sign, and the “check engine” light came on. I then proceeded through the stop sign in order to pull over and realized that my car would not go more than 5 MPH. I turned around and (very slowly) made my way back home.Monday, May 18: I called Kia to have my car towed to the dealership. The closest dealership to my house is Generation Kia located in Bohemia, N.Y. At about 10 a.m. the tow truck showed up and my husband and I drove to the dealership in order to fill out any necessary paperwork. We were told that we would receive a phone call with an update as soon as they looked at the car.Wednesday, May 20: I received a phone call that the car was ready to be picked up. They had supposedly changed the “throttle body and gasket” and performed a “multipoint walk around inspection on vehicle.” I drove the car home with no problems. When I got home, my father opened the hood to see that the engine was shaking and looked very old and dusty, and not how the engine of a three year old car should look after being brought in for service.Friday, May 22: I went to leave my house at 8:30 a.m. to go to work and when I started my car, the “check engine” light was back on. The car was brought back to Generation Kia in Bohemia, N.Y. I was told I would receive a phone call once they figured out what was wrong with it. On Saturday morning, my husband called the dealership asking for an update – at which point the dealership confused him with a different customer. Once they figured out who he was, he was told that they had “no idea what was wrong with the car.” He was also promised a rental car if they still couldn’t figure it out by the next week. Monday, May 25 was a holiday and the dealership was closed.Tuesday, May 26: After numerous phone calls to the dealership, we were finally told that they changed the electrical connectors and the check engine light was now off. They also told me that their mechanic was going to “take the car home tonight and drive it around to see if the check engine light comes back on.” I found this to be extremely unprofessional and did not want a stranger taking my car home with them. I went and picked up the car after work. I received a survey from Kia regarding my experience with the Generation Kia dealership, and expressed how unsatisfactory their service was. I had to constantly call them for updates, after being promised that they would call me.I was promised a rental car one day, and then a few days later was told that they “didn’t have any loaner cars” and that they never promised one to me. In addition, the woman answering the phones at the dealership was rude, constantly sent our phone calls back to herself instead of to the mechanics, and told my husband that it was, “not her job” to see if the mechanic was available to take his call.Monday, June 15: I drove my car to work without any issues. At 5:00 p.m. I went into the car, started it up, and the “check engine” light immediately came on. I drove the car around the parking lot and found that it, again, would not go more than 5 mph. My husband picked me up and I called Kia Consumer Affairs to see where I should go from here. I expressed the fact that I did not want to return to Generation Kia in Bohemia, N.Y. due to their unprofessional antics – and after learning that the Dealership was being sued for fraud. I asked if I could have the car towed to a different dealership. I spoke with a gentleman who said that he completely understood, and mentioned that I could have the car towed to Smithtown Kia – which is where I actually purchased the car – even though it was a slightly further distance than the other dealership. He told me to, “get the car towed there as soon as possible,” and that “Kia will probably have one of their engineers go look at the car since this is the third time it’s being taken to the dealership.” He confirmed – explicitly – that this was the third occurrence, and I confirmed that it was the third time in about 5 weeks that the same issue surfaced and was not resolved.Tuesday, June 16: I had the car towed to Smithtown Kia. Wednesday, June 17: I called Kia Consumer Affairs to find out whether Smithtown Kia should be working on the vehicle, or if they should wait for Kia’s “engineer” to visit and look at the vehicle. I spoke with a different gentleman who explained that he “could not tell me either way what to do.” He mentioned that my case had been “escalated,” and that I needed to speak with my “case analyst.” He then asked if I received a call from the analyst, and I told him I had not. He told me that her name was Bernice **, and offered me her phone number.I called Bernice at 11:51 a.m. and left a message on her voicemail. A few hours later, I called Bernice again and she answered the phone. She said she was waiting to receive the “vehicle repair history” that she requested from the dealership. I asked her when I can expect to hear back from her. She said “if she gets the repair history today, and speaks to the district representative, hopefully within the next two days, they will be able to look at the vehicle.” Bernice called me at 4:12 p.m. and left a voicemail stating that she had contacted Generation Kia in Bohemia, N.Y., and they informed her that the vehicle was not there. I immediately e-mailed Bernice at the address that she left on my voicemail and told her that my Kia Soul was at Smithtown Kia in Saint James, N.Y.Thursday, June 18: I called Bernice and left a message to let her know, again, that my Kia Soul was at Smithtown Kia in Saint James, N.Y. I mentioned in the e-mail that “My car has been sitting at Smithtown Kia for 3 days waiting for an Engineer from Kia Corporation to take a look at it.” Bernice called me back at 11:37 a.m. and left a voicemail. She stated that she received my messages that the car was located at Smithtown Kia. She contacted them and spoke with Bill. She told them to do a “full diagnosis of the vehicle” and to open up a “tech hotline case” with their techs out in California for assistance if needed. She said, “at that point, once we do have a full diagnosis and been assisted by ‘tech line,’ if your concerns are not resolved at that point, we will then dispatch a field technical rep to the dealership.” She goes on to say that once a diagnosis is made and if the field technical rep is required, they can look into providing me with alternative transportation from their “district parts and services manager.”At 12:30 p.m. I contacted Smithtown Kia and spoke with Tom. He asked if Bill could call me back. At 1:15 p.m., Eric with Smithtown Kia called and said that Bernice did call them to tell them that they could begin working on the vehicle. He said as soon as his master mechanic can get to it, he will look at it. I asked him to please let me know once he looks at it. He said he absolutely will, and that he would be personally overseeing everything.Friday, June 19: I spoke with Eric from Smithtown Kia. He said the vehicle is performing perfectly, but they realize there is still a problem. He said they were working with “tech line,” as Bernice mentioned in her voicemail on June 18, and that they had been going back and forth with tech line all day long. He said they were taking the vehicle for a test drive to see if the “check engine” light would come on for them. After receiving no return phone calls or e-mails from Bernice, I e-mailed a summary of the situation to Amy **, Shamit **, Scott **, Karla ** and copied Bernice **, hoping that some of the people at Kia headquarters would be better able to assist. I received no response from anyone.Saturday, June 20: I received a call from Eric with Smithtown Kia. He said that unfortunately he did not have an update for me. The car was still performing perfectly, he was working with tech line, but the issue was not yet resolved. Eric and Smithtown Kia were extremely patient and polite and were the only people that actually called me back throughout this month-long ordeal.Tuesday, June 23: Bernice called me at 5:00 p.m. She said she spoke to the Smithtown Dealership and requested a field tech. He will “hopefully” be there in 2 days, on Thursday. She was unable to schedule the tech previously because their process is to have the dealership look at vehicle, work with tech, and then schedule a field tech rep. She did not ask dealership for rental car and put me on hold to find out if I was approved for one. She came back and said that I was FINALLY approved for a rental up to $40/day. I could get a car at any rental facility. Once repairs were completed, I would be reimbursed with a check from Kia. It would take 3 weeks to get reimbursed. I asked her when I can expect to hear back. She said if the field tech goes on Thursday, she will call and let me know. If he has to go later than Thursday she will call and let me know that as well.Thursday, June 25: I received a phone call from Paul ** who said he was with Kia Motors American Corporation Headquarters located in Irvine, CA. He apologized that it took so long for them to approve me for a rental car. I mentioned that I was told I would be reimbursed for up to $40 per day, but that unfortunately, in New York, I could only find rental cars for about $55 per day after taxes and fees. He said $55 per day was reasonable and I could go ahead and get a rental car for that amount and still be reimbursed. He mentioned that the field technical representative was working on the car – that their field technicians are highly experienced and that my car was in good hands. He said to contact him with any questions or issues.Friday, June 26: The Smithtown Kia Dealership called and said that the highly experienced field technical representative had been working on my car all day Thursday. Unfortunately, these highly experienced folks still could not find the problem, so they wanted to put a “flight recorder” into the vehicle, so that the next time my car breaks down (how reassuring), I would have to push a button and it would record the data so that they can HOPEFULLY see what’s going wrong, and POSSIBLY fix it. Because, doesnt everyone want to drive an unreliable car that at any point will break down and leave you stranded?THE END. Im sorry to say that this issue was never resolved. I got rid of the clearly defective Kia Soul and purchased another vehicle - from another company. I will never purchase another product from Kia. They are unprofessional, they dont stand behind their products, and clearly do not care about their customers safety or well-being.
Published: May 24, 2017
Kelley of Selden, NY
Source: consumeraffairs.com

I am writing in reference to the safety of my children. I am a single mothe
I am writing in reference to the safety of my children. I am a single mother of two (one having a disability). I have purchased my second Kia in the past three years. I love my Kia Soul. I have only had this car a year and five months. I am very saddened to know that my motor is causing my car to burn oil so frequent that I am having to add up to a quart a week to make sure that my engine does not lock up on me. I am so upset knowing that as a single mother, I just cannot afford to buy an engine, a motor, nor can I afford to get one fixed. I use my car on a daily basis to transport my children, and for my job. I am planning a move across the country in June and I just do not know what I am going to do. Is there anyway someone from Consumer Affairs can help me get this fixed. My warranty is out because I am over 100,000 miles. I bought an extended warranty upon purchasing the used vehicle. I am aware there are recalls happening with Kia and would like to know if my car qualifies. I am taking a risk everyday on putting my children in that car. I was so upset when I spoke with someone in Consumer Affairs and the only response they gave me was that I better try and hire a lawyer! Please I am begging for someone to help me. After my family and I have been valued customers for years and have purchased a total of seven cars out of the East Tennessee lot, I know that there is something that you all can do. Please help!!!!
Published: April 25, 2017
Tameka of Murfreesboro, TN
Source: consumeraffairs.com

The KIA Optima commercials are offensive. They are sexist, exhibitionist an
The KIA Optima commercials are offensive. They are sexist, exhibitionist and not appropriate.
Published: March 20, 2012
Cecil of North Little Rock, AR
Source: consumeraffairs.com

Water Spots on a 2012 kia sportage - If anyone out there has an issue like
Water Spots on a 2012 kia sportage - If anyone out there has an issue like this, please contact me. I would certainly like to know what to do about this.
Published: January 15, 2014
Steven of Marion, SC
Source: consumeraffairs.com

I purchased a 2015 Kia Rio specifically for gas mileage and the GREAT WARRA
I purchased a 2015 Kia Rio specifically for gas mileage and the GREAT WARRANTY. The finance manager at the time of purchase promised the world in regards to the warranty... As a result, I paid for the additional warranty so I didnt have to worry about repairs, etc. Well, not even a month later and 2 days before my first payment is due, the AC went out. Not to worry right!! I have Kias great warranty!! WRONG!! According to the Service rep a rock must have hit the AC compressor and created a hole in the compressor, therefore its not covered in the warranty. They are currently refusing to cover the repair. What a joke this company is. These companies can get away with anything... Unbelievable.
Published: January 6, 2015
Alex of Miami, FL
Source: consumeraffairs.com

I have a 2008 Kia this is the 2nd Time this happened. When you fill up the
I have a 2008 Kia this is the 2nd Time this happened. When you fill up the car, it brakes down and cuts off. It is about $700 bill . Please help.
Published: November 27, 2011
Jennifer of Concord, NC
Source: consumeraffairs.com

Changed engine oil regularly. Last time even put in synthetic to improve lo
Changed engine oil regularly. Last time even put in synthetic to improve longevity on a 5w 20 as recommended for a Sorento 2013. Last weekend the engine oil starts when traveling to the beach with my family. Immediately drive back to get into an Auto Zone near the area, never get there....after several noises coming from the engine, it stops and never started again. Next day went to the Kia dealer and care center. After 4 days and no call, my wife calls and surprise, they said that the engine was damaged beyond repair and the guaranty does not cover due to the services were not provided by them...saying that the reason for the damage was slug on the engine due to low maintenance. Strange, since do the same maintenance schedule to my Toyota Sienna from 2001 and it has 196,000 miles already and no issues with the motor. So, I believe that they can argue the same to anyone with problems, IF YOU DO NOT SERVICE AT THEIR SHOP, COULD BE REASON ENOUGH TO DENY THE WARRANTY? For sure will never purchase another KIA, good looking vehicle, as soon as you get some issues, it hits you....be lucky trying to obtain the warranty from them....
Published: February 24, 2014
Ramon of Lajas, Other
Source: consumeraffairs.com

I bought a Kia Sorento 2021 in March. In June we had to take because of a m
I bought a Kia Sorento 2021 in March. In June we had to take because of a manufacture error code, they kept for a few days and now again I had to take it back another manufacture error code with the engine. They have it since Thursday November 18, 2021. No car replacement and when I call Kia consumer they give an attitude when you are expressing my frustration.
Published: November 22, 2021
Xiomara of New York, NY
Source: consumeraffairs.com

2013 Kia Optima Recall: My car was checked and determined to have the issue
2013 Kia Optima Recall: My car was checked and determined to have the issue with metal shavings in the engine. They have arranged for an immediate loaner - even though they do not know when they will have an engine for me. I asked them what the new warranty will be for this new engine and I cant get a clear answer. Will it be the full 100,000 miles which only seems fair? They said they had heard that it might be and extra 20,000 to 50,000 on top of the original warranty. I would have thought that they would have had that detail worked out by now.
Published: July 3, 2017
E.A. of Endicott, NY
Source: consumeraffairs.com

After just a few months of driving my KIA I noticed spots in my paint. I to
After just a few months of driving my KIA I noticed spots in my paint. I took it to the dealer. They said it was from tree sap and that the warranty didnt cover it. There was a couple employees of the dealership that told me not to give up as management knows there is a problem with the paint, but they dont know how they are going to handle it. Everyone that I have shown the paint to outside of Kia has said it is poor paint because whatever caused the spots went right through the clear coat. I am sixty one years old and this is the first car that I have ever had that had this problem. I dont park under trees, even though with previous cars I did and had no problem. I always keep my car washed.
Published: September 30, 2013
Frances of Partlow, VA
Source: consumeraffairs.com

I have a brand new Kia Sorento 2012. About one month ago, my car suddenly s
I have a brand new Kia Sorento 2012. About one month ago, my car suddenly stopped when I stopped at a stop sign. Fortunately, I could restart the engine again. I went to a Kia dealer service center to report it. They could not find any cause. Yesterday, it happened again. My car suddenly stopped when I slowed down and pushed the brake at a stop sign. I am getting scarred about this sudden stop. Anybody knows what causes this problem?
Published: May 1, 2012
Kevin of Pasadena, CA
Source: consumeraffairs.com

I have been driving a 2009 Kia Spectra for about two years now. The carpet
I have been driving a 2009 Kia Spectra for about two years now. The carpet gets wet every time it rains & there are puddles under the doors. I also noticed a sloshing sound when I drive coming from under the car. I took it to Castruccis Kia dealership in Miamisburg Ohio to have the leak checked out. They said they tried to get water into the car by putting it in the car wash but it did not leak. They replaced the seals anyway but they obviously replaced the wrong ones because water is still getting into the car soaking the carpet causing mold to grow. I also noticed that the car is lunging forward and racing when I come to a stop sometimes. Castruccis refuses to fix the problem with my car & will not return my calls. Does anyone else have problems like this with their Kia? I did see on another website that a few others were having similar problems & it was not just with Spectras.
Published: August 22, 2014
Sherri of Beavercreek, OH
Source: consumeraffairs.com

I have owned 3 Kias in the last 10 years (2 Optimas and a Forte) and I will
I have owned 3 Kias in the last 10 years (2 Optimas and a Forte) and I will never purchase again. Each one is worst than the last. Very cheaply made, and the warranty is a joke. Roadside assistance use to be better, but in the last 3 years has rapidly declined (again, if these cars were better made you wouldnt really need roadside assistance on a new vehicle.) The last time I called, I needed a battery jump (this car is only 2 years old by the way) and they told me they were unable to find anyone to come out. But I could pay $245 and possibly be reimbursed. What?! I live in a major city in Florida and they couldnt find one person to jump my battery??? Thank God I was at home, otherwise I could have been stranded on a highway somewhere. Believe me they couldnt care less. Save yourself the frustration, buy another brand -ANY other brand, and if you are stuck with a Kia, get AAA. For $106/year its worth not dealing with these people.
Published: February 10, 2022
Krista of Boynton Beach, FL
Source: consumeraffairs.com

KIA makes a good car, but your experience with them as a company will be TE
KIA makes a good car, but your experience with them as a company will be TERRIBLE. KIA delayed (by several months) applying the payoff amount to my old Sorento I sold to them, after I purchased a new one. This ruined my credit because KIA falsely claimed I did not turn in the car and never paid the last payment. This was all lies that they sent to the credit reporting agency. Customer service only transferred me to collections -on a car KIA purchased from me months ago. No one cared to listen or help. I resorted to a consumer lawyer and will hopefully get this resolved. After I involved a lawyer, I started getting letters from KIA in the mail stating I owed money from leased KIAs I had years and years ago. I will never buy from KIA ever again. They will take your money and keep taking, and when they do not apply it to your account, they turn you in to collections.
Published: March 3, 2022
KYLE of Frisco, TX
Source: consumeraffairs.com

Bought a used Kia Sorento 2014 from the dealership back on January 2016. So
Bought a used Kia Sorento 2014 from the dealership back on January 2016. Sometime in December 2016 started having problems with the doors not locking. Did not have chance to bring it to the dealer to check until February. Apparently, something is wrong with one of the Fuse and they need to replace the entire Junction box. I thought this would be a manufacturing problem and it will be covered by Kia. Unfortunately, it is not and the cost would be $875.00. Warranty is over 1 year so it will not be covered. On top of that, the dealer charged me an additional $120 because I also mentioned to check the rear view camera because it stopped working.A word of advice, Kia will charge you an extra diagnostic fee for every problem you want them to check. Tell me if this is not a rip off. Unable to do the repairs because the cost is too high so my doors do not lock and my rear camera is not working. I would never purchase another Kia and would not recommend it to anyone.
Published: April 12, 2017
Jacqueline of Budd Lake, NJ
Source: consumeraffairs.com

I purchased a 2015 KIA Sorento in July of 2014 at Brockville KIA. It was al
I purchased a 2015 KIA Sorento in July of 2014 at Brockville KIA. It was all I wanted it to be. On November 28/2014 I had an accident. I slid through a T-intersection and into a steep but not deep ditch. I expect I was going 10kph as it was in town and the streets were slippery. The Sorento sustained damage to the front lower bumper and front rim/wheel, however the air bags deployed (curtain bags-ceiling and both front seat air bags).The Sorento was taken to Carstar Brockville, which shares a lot with the Brockville KIA dealer where I had purchased. On Nov. 29th the estimate came in at approx. $23000 to repair. I was expecting to have truck ready in a couple weeks. It is now Jan. 26th 2015 and I still have no Sorento. Kia Canadas service has been frustrating and extremely disappointing, as they have made many promises about delivery, but to no avail. I have spoken to customer reps at KIA (claim#**) on too many occasions to mention. More frustrations....As far as Economical Mutual Insurance I believe, if they had done their job in November or early Dec. the Sorento would have been replaced. The parts (air bags/seats were and are still not available). Economical did provide me with a check for $1000 for non-use on rental for the month of Dec. (still in my pocket-not cashed), however it was the end of the benefit at 30 days. Kia Brockville, and Brister Insurance brokers are covering the charges for the vehicle I am using in month 2.Approaching the end of Jan. and still no delivery dates for missing parts. I have pressured for answers from all involved but have just encountered more frustrations and more false promises. As a first time Kia buyer it has tested my patience and understanding of the system. Economical has done a poor job, only doing what they had to and no more. They even suggested on several occasions that, It is not our fault and even suggested that the repair shop put the old seats in and let me drive until new seats arrive (no air bags). The shop refused... I am hoping that you can help.
Published: January 27, 2015
Bill of Iroquois, ON
Source: consumeraffairs.com

I bought a new 2011 Kia Sorento. I have always had a problem with the acce
I bought a new 2011 Kia Sorento. I have always had a problem with the acceleration. It does not happen all the time, but now it is more frequent. I have tried to cross the highway, and when I accelerate, it is as if the car has gone dead. It will not accelerate. It will eventually get gas, and move. This is very scary, since I never know when it is going to happen. I only have 20,000 miles on it. I really wish I had not purchased a Kia. Kia mechanics cannot find the problem. I have changed type of gas, with no help. I feel like I am driving a car waiting for an accident to happen!
Published: March 4, 2012
Frances of Cordova, AL
Source: consumeraffairs.com

Bought our first brand new 2011 Kia Sorrento because we wanted a warranty t
Bought our first brand new 2011 Kia Sorrento because we wanted a warranty to cover any problems. In October, we noticed the paint was starting to bubble and chip off all over the top of the car and the hood. We took it to the service dept. At the dealership where we purchased it (dont ever do business with Keffer Kia in Mooresville, NC) and they told us it wont be covered under our bumper to bumper five-year warranty because we must have either driven through something or parked it under a tree. Are you friggin kidding me?We now have a lawyer. Im saddened by the fact that there is no honor or loyalty anymore when you purchase something today. I am also offended that they have the nerve to actually accuse a customer of something so ridiculous just to get out of fixing something that is clearly a defect. Anyway, just in case someone else is having the same problem, no, you are not going crazy and should complain about as well because I believe in the power of the pen and the power of all people united. If enough people come forward with these problems, the companies will have no choice but to start taking responsibilities for their merchandise.
Published: December 10, 2011
Caroline of Troutman, nc
Source: consumeraffairs.com

The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214.
The Car is Kia cerato 2011 with identification number of KNAFW411BB5369214. The purchase date was15-7-2011 and the number of kilometers is 9000. The car has been received on 15-7-2011 from the main branch (Abu rRwash, Cairo /Alex. Desert road) and after one month from using the car, it was noted when two persons ride on the back seat that a crack sound in the suspension system is heard. I went to Kias agent Elgendy 3S Elmahalla Elkobra branch to solve this problem and accordingly, after the maintenance, the sound disappeared. After five days only from the maintenance, the sound comes back again. As of now, I went six times to Kias agents and every time sound disappears and comes back after 4-5 days from maintenance. I have sent more than one complaint to the Egyptian International Trading & Agencies Co. and until now the problem is not yet solved. Upon this, I have advised all of my friends and relatives not to buy any Kia cars as bad after sales services increase customer dissatisfaction and negatively affect Kias sales and reputation. Finally, I need my problem to be solved; otherwise my car needs to be replaced. Thanks and kind regards.
Published: December 31, 2011
Mostafa of Tanta, OTHER
Source: consumeraffairs.com

On 3/21/2014, I purchased a new kia cadenza. Two weeks after purchasing my
On 3/21/2014, I purchased a new kia cadenza. Two weeks after purchasing my 2014 kia cadenza, I noticed defect in the paint. I contacted Gossett Motor Cars, where I purchased my new kia. They contacted the corporate office. They buffed my new kia twice, and that was not successful. They then decided to want to paint only half of the car. With purchasing my 2014 kia brand new, I didnt think it was necessary to only paint half the car because this will affect my resale value, and Im totally dissatisfied!
Published: June 25, 2014
Byron of Kennett, MO
Source: consumeraffairs.com

I rear ended a woman, of course on accident but the impact was so hard that
I rear ended a woman, of course on accident but the impact was so hard that I couldnt find my glasses and my chest was hurting. At first not so bad but as this day wears on, it gets worse. I was wondering why the bags did not go off. Had I not been wearing seat belts I know for a fact that my head would have gone through the windshield. Other than that, I really loved that car. It had about close to 100,000 miles on it. I should have taken pictures. It was totaled after all the money I put into it. Very disappointed.
Published: October 28, 2013
Stacey of Tampa, FL
Source: consumeraffairs.com

Since we bought the 2003 Kia Rio, we experienced electrical shorts in the H
Since we bought the 2003 Kia Rio, we experienced electrical shorts in the HVAC controls, especially in the motor fan control – it burned out. I was told the electrical harness was not on recall and not covered after 12,000 miles.Since they wanted more than $600 for the switch, I fixed it myself. The motor switch has burned up three times. This last time, the harness melted at the switch. It should have a motor resistor but this model does not have one or offer one according to the dealer.Many other Kia owners claim they have had the same problem. Many, fearing for their lives (the car catching on fire) and getting the runaround from Kia, have gotten rid of the car and have sworn never to buy another KIA. I firmly believe a recall on this model is in order, it could save lives. A class action law suit is way overdue.
Published: August 15, 2011
Joe of Bertram, TX
Source: consumeraffairs.com

I brought my car in for 15,000 miles maintenance. Alignment way off; told m
I brought my car in for 15,000 miles maintenance. Alignment way off; told me they couldnt fix it 100%. I asked why and they said something must be bent. I asked them what? They replied they didnt know. Told me I had recall for front right axle. They had to order the part and would recheck wear on tires to see if their incomplete alignment caused any issues. So about a month later I brought it back in and they said wear was fine, replaced right front axle and I had hope that was the reason the alignment couldnt be fixed 100%. They knew I was going on over 2,000 mile trip for sons wedding. I have no shimmy, although alignment isnt 100%, it still seems to be okay. About 100-150 miles from destination, have EMTs pull up on right side of my car and roll down their window. We roll down ours and they point to my passenger rear tire and then angle their arm. We pull off immediately and sure as heck my passenger rear tire is bent inward at top, around 11 oclock. I drive 50 mph rest of way, check alignment and Im not pulling any worse than before. I call Kia Roadside assistance and they come tow my car to local dealership. They didnt look at my car immediately, but had only had it 2 hours and call me and let me know that my front passenger strut is bent (Why didnt the dealership notice this when they replaced the axle on that side, or when they couldnt correct the alignment 100%). If it took this dealership less than 2 hours to find the bent right strut, why didnt they find it? Why didnt they look. Supposedly going to cost me $680 plus tax to fix (Not under warranty... WHY??). I hit nothing, I ran over nothing. Is this possibly a recall issue, or should be a recall issue and due to strut being bent, it bent my back right tire inward. Supposedly once strut is replaced and car is realigned, my passenger rear tire will straighten out. Im not stupid. Maybe because Im female they think I am, but Ive worked on cars for over 25 years. Im betting that my rear passenger tie rod is bent. I even mentioned it at the dealership, in the service department, but they are adamant that itll be fixed once the strut is replaced and the car is realigned. They have already said that they could tell I didnt run over or hit anything, so why am I paying out of pocket anyway? Isnt it supposed to be under warranty? If the tie rod is bent, isnt that the fault of the dealership that did my original alignment and told me that they thought something might be bent, but didnt look for it? Then again when they replaced the passenger front axle (recall) and didnt notice it and still couldnt get it aligned? Shouldnt they pay for this? Im frustrated and angry, first for them treating me like Im stupid because Im a girl and girls dont know anything about cars... BS, and then when Im suggesting itll be more than just the strut, telling me that Im not qualified (another way to say that Im a girl and girls dont know anything about cars) to think that..... And they are the experts, yet they didnt even look for what they thought was bent. I mean they literally said we think something is bent and then didnt look for it. Whats wrong with that picture? Annoyed, from California and Stuck in Illinois until my car is fixed!!!
Published: April 1, 2014
Christin of Riverside, CA
Source: consumeraffairs.com

I have a 2011 Kia Sorento which Ive taken very good care of. About 18 month
I have a 2011 Kia Sorento which Ive taken very good care of. About 18 months ago I noticed a paint chip on the leading edge of the roof. I thought it might of been caused by a stone on the highway so I didnt think too much of it. About 6 months ago I found four more pieces of paint missing on the roof. A month ago the paint on my hood began to peel away down to the primer in several places. I went to Lokey Kia in Clearwater and spoke to the service manager, he told me to file a consumer complaint as Kia is notorious for not working with customers to make them happy. Theres no reason that an eight year old car should have paint peeling from the roof and hood. Was looking for a little good will from Kia and its not happening... Btw, the manager told me that I wasnt the first person hes spoken to about peeling paint. Sounds like a factory defect, but Kia doesnt want to hear that. Im also on my fourth right rear wheel speed sensor... Thats also an issue. There was a recall but it seems that they didnt fix the issue. Can someone get Kias attention please?
Published: August 13, 2019
perry of Palm Harbor, FL
Source: consumeraffairs.com

We had to change our battery 3 times in one year. I asked the Kia dealershi
We had to change our battery 3 times in one year. I asked the Kia dealership at one of their regularly scheduled overpriced maintenance to check why the battery is not staying charged and they told me nothing. A 19-year-old at the local AutoZone listened for five seconds and told me my alternator had a bad bearing. Now, it’s time for inspection and the check engine light wont go off, so my mechanic tells me I have to take it to Kia to have them re-flash the software because it doesnt recognize the VIN. They charged $95, told me it was fixed, but the light was still on, so I go back inside and then they tell me, oh yeah, the computer is shot and its $2,000 to fix it. My mechanic is putting a rebuilt computer in for $200. I must still take it to the dealership to be re-flashed with Kia software, so thats another $95. I feel that Kia is a cheap piece of crap, I wont buy another one, and I wont pay for their outrageously expensive maintenance.
Published: April 10, 2012
Janet of Cherryville, NC
Source: consumeraffairs.com

I find it hard to believe that every dealer I visited to buy this particula
I find it hard to believe that every dealer I visited to buy this particular model car are increasing the MSRP price of this car by thousands of dollars using a dubious practice call addendum sticker, I initiated a complain directly on the KIA website but all I received was an email indicating that someone will be in contact with me, that was back in late October 2019. As of today nobody has call me or email to address this serious problem.I understand that this is nice vehicle and people might want to pay a few hundred dollars more for it but thousands more is ludicrous and not acceptable. If KIA is allowing dealers to ripoff unsuspecting buyers all they doing is destroying their own brand as once the word gets out many buyers will simply stay away from buying this brand. I saw this happening in the early 1980s with Honda. I was a young father with 2 kids and needed an economical car, I ordered a 1980 Civic and when I went to pickup the car 6 weeks later the dealer increase the agreed price by 25% and I was told take it or leave it. Having waiting for so long for the car I end up paying gouge price. To this day I never bought another Honda.
Published: January 9, 2020
Carlos of Greenwood Lake, NY
Source: consumeraffairs.com

2012 Kia Sorento - My parents bought the Kia brand new. The drivers side se
2012 Kia Sorento - My parents bought the Kia brand new. The drivers side seat adjustment contraption has broken twice now! They did replace it the first time for free, but Im not so sure about this time. There needs to be something other than a piece of plastic holding that contraption in place.
Published: July 11, 2015
Cathy of Edgewater, FL
Source: consumeraffairs.com

Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel co
Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel consumption is enormous, I cant go under 14,8 l/100km in the city! There is a problem here. Does anyone has the same problem as I do? I think Kia is cheating on us, as they say the average consumption in the city should be around 10.5l/100km. Im definitely very angry. Kia has been condemned before for false information about the fuel consumption on other models. So can anyone with a Kia Rondo 2014 and the same problem contact me? By the way, this ridiculously high consumption is also true in the summer.
Published: December 21, 2015
Charles of Montreal (Qc), SK
Source: consumeraffairs.com

I was on the freeway when my Sorrento steering wheel and brakes locked on m
I was on the freeway when my Sorrento steering wheel and brakes locked on me. I couldnt stop the car. It started malfunctioning and when I proceeded to stop the car from veering off the road, I had to place my hand on the gear and force it into park in order for it to stop. I was stuck out waiting 3 hrs for my husband to rescue me... on the side of the road. And when I restarted it to drive it back home I had to drive under 50 miles with the hazards on the whole way there. Once I got to my exit the car malfunction again and proceeded not to stop but kept going and I was forced again to put it in park in order for it to stop. Im still very much upset about it when I got home I cried because I couldve ran into a innocent person along with my life and really caused a lot of damage. Im thanking God that everyone is safe. But I dont know how Im gonna get into that car again. Im literally terrified of my Sorrento now.
Published: October 26, 2015
Shawnequa & Gabriel of Sun City , CO
Source: consumeraffairs.com

I purchased a Kia Optima in 2016. It constantly had issues. The main one be
I purchased a Kia Optima in 2016. It constantly had issues. The main one being that the air conditioner did not work although I took it to the dealer four times! I purchased the car on a cool October day. Unfortunately, I did not realize that the air was not cooling. It would only blow the temperature outside. Late March rolls around and I discover the issue. The first time I took it to the dealer, they added freon and sent it right back out. Thirty minutes later, the A/C was not working again. I called and was told that it must have been the transmission temperature sensor. I took it to another dealer and they said theres no way it would be that. The second dealer got it to work for maybe two days and then it was out again. Took it back to them, then it worked for like a week. When I took it back the third time they said It must be the whole AC control on the dashboard. The representative told me the KIA dealership in GA had to call KIA in California, and they told them to try that, but they were stumped on what the issue was. That was going to be another $500 on top of the other repairs I had already paid for. I took it to a private mechanic who specializes in wiring/computers of cars. He got the A/C working for about two months - lasted through the end of summer. Spring rolls around the following year... same AC issue. With all of the money Ive pumped into getting the air fixed... I essentially went without air conditioning in THE SOUTH... ATLANTA, GA from the time I purchased the car in 2016 to 2021. Also, the engine light was always on because of a faulty wire or sensor. In GA you have to get an emissions test to renew your tag. For some reason every time my tag was up for renewal... the engine light would come on shortly before. I will never buy a KIA again.
Published: August 15, 2021
Courtney of Atlanta, GA
Source: consumeraffairs.com

I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty
I bought a used 2010 Kia Soul on August 16, 2012; with 60,000-mile warranty. I thought I would be covered for equipment-related vehicle breakdowns. Two days later, on August 18, 2012, which was a Saturday, the car would not start. It was in the afternoon outside a store in the rain. After calling the local Kia dealership, it was expeditiously towed to that dealership. I rented a car and went about my business, hoping that everything would be covered under the excellent warranty. It turned out to be the battery. It was replaced for this dealer, but as a maintenance issue, I had to pay for it. During this process, I was told that the Arizona heat is hard on batteries. This being the case, I believe that Kia policies be changed, and customer not be sent out with an unwarranted battery. To me, it reflects badly on Tempe Kia and Kia as a whole. Another issue is covered in another complaint.
Published: September 12, 2012
James of Makawao, HI
Source: consumeraffairs.com

Im being forced into getting a car loan. First off I was okay with the deal
Im being forced into getting a car loan. First off I was okay with the deal and signed the contract you know traditional deal I drove home. I got a letter in the mail stating I had to return it at their expense. I was all up for it since I felt they lied on the terms of the contract to me verbally. So they instead told me to come in to sign a 2nd contract, I refused to and they pushed to get the first contract financed. This was after I left the car there and had told them I did not want this deal and their business anymore. I went back and forth between the dealership Rally Kia in Palmdale, Kia consumer affairs, and Kia financial trying to get this straightened out but they were persistent on making me take all the blame.
Published: May 26, 2016
Nik of Palmdale, CA
Source: consumeraffairs.com

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