I leased a 2013 Lexus ES350 from Sewell Lexus in Fort Worth on Oct. 18, 2013. This is the 4th or 5th Lexus ES350 that I have leased and have been very satisfied until this car. We are both retired and have less than 9000 miles on it. We had driven this car without any problems up until Dec. 2014. In Dec. 2014 we went to start the car and the battery was dead. Sewell sent roadside service and replaced the battery. All was good until April 2015. Same problem, dead battery. They checked it out and said everything was good. In April 2015 same problem. They have checked it out. Cannot find problem. Said we dont drive it enough. If so, how did we drive it for over one year with no problems. Anyone else have same problem?

I purchased my 2012 Lexus in 2013 with a little over 6,000 miles. I paid extra for the additional warranty and the Auto Butler which is supposed to protect your car from scratches, etc. This is a car that retails over $50,000.00. There is only one driver (which is shouldnt matter) and the front and back seats which are leather is cracking. There has been minimal use in this vehicle. I took it to Freeman Lexus and they admitted that other customers have the same complaint but its not covered under the warranty and Corporate would have to cover it. I contacted Corporate and they said they wouldnt do anything about it.This car is too new to have this issue and is a factory defect or inferior product of leather if you ask me. I do NOT recommend anyone purchasing a Lexus especially if you expect to have a luxury car and put out 50k+. I owned a 2006 Lexus and never had problems. Apparently, Lexus pricing has increased substantially and their quality has declined along with their service. Shame on Lexus for using poor products and costing consumers.

I bought a 2013 Lexus Rex 250 on August 24, 2012. The front right door does not close solidly; it makes a whoosh. I have pointed this at least 5 times. They say noted and claim it should be that way. I have closed one other prison door and it sounds solid.

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

Lexus IS 250 and ES 300 - Sewell Lexus in Dallas, TX is top notch! Ive quality service and experienced nothing but professionalism. After driving my Lexus for several years and loving the service Sewell has provided we decided to buy our teenage daughter an older year model Lexus. Sadly I sold my Lexus when the odometer rolled to 120K miles. I decided to go with Toyota to save money, and since they are essentially the same car... what a disappointing mistake. The service I have received at Toyota of Dallas has been disappointing. I dont have horror stories (luckily) but I became spoiled by Sewell. Im on a car hunt again and will only buy Lexus. The Lexus purchased for our daughter has 215K miles and is still going strong! Lexus is the only way to go!

They had a wide variety of colors and supercharged. Some were all power anti-lock brakes and leather seating, and a lot of the cars were low miles. The one that I chose had classic black interior with power windows and the stereo screen was a big screen that came up and out. I had the lights changed to the blue lights that were of higher definition. The seats were so nice because they were leather heated seats and the body type was just what I was looking for. It had really low miles for the year that it was. I was very happy with the capacity since there was a lot of room for the tall people in my family and there was enough room to fit my children in comfortably with their car seats.

I have driven Lexus autos for years and have loved every one of them. This year I purchased a 2016 RX 350. I like everything about the car except: It wasnt until I owned the vehicle that I noticed what feels like a vibration under foot when accelerating from a standing start. There is also a strange noise, which I identify as a groan, when accelerating after slowing down due to traffic or turning a corner. All of this occurs when driving normal not under hard acceleration. Sport mode helps but I dont want to drive around in sport mode. Also, driving the new eight (8) speed transmission is not a pleasant experience. At city speeds it always feels that the transmission is in a higher gear than it should be, causing the engine to lug. I would have thought Lexus would have caught this in testing but, now that the car is released, I cannot believe they are not addressing the issue. This is VERY un-Lexus-like!

Starting in 2008 when I received a notification from Lexus stating that my dash had issues that they knew about (Hazing, dull, tacky and cracking) and maybe recalled in the future. They would notify me of such. My dash was dull, hazy and tacky at the time. I waited and got no such notification. 2012- I called McGrath with was one of the dealerships (they have 3 locations) I purchased it from, and asked if they had a recall on my 2004 GX470 for dash issues that were mentioned to me before. They said no and nothing more, even though at the time there was a customer support for it that I had no knowledge of. So I figured I was on my own, not knowing if I knew about the customer support and brought it in they would have replaced my dash.2021- I get in my Lexus and the dash is cracked from left to right all the way across. I am not happy, as my car has been garage kept all this time and well kept. I call McGrath and after lengthy discussions and repeated calls am told they sent 2 notifications for the dash issues and 2 notifications for an airbag module recall, none of which I ever received. They said there was a customer support for the dash from 2010-2017, but that it was over and there was nothing they could do for me. I said that would be ok, had I been notified, but since I was not that they should replace my dash on them. Once I found out about the airbag recall, I had it taken care of by them in 3 days from being told over the phone. I think if they had sent me a notification that they would replace my dull, hazy, tacky, cracked dash at a cost of $1,705.00 I would have jumped on that, dont you?I continued up the corporate management chain, only to spend a lot of time to get the same answer. They did, however, change the statement that they sent 2 notifications for the recall and 2 for the customer support for the dash to 1 for each. I went up as high as the V.P. for customer support and called 3 different times, left messages and never got a response back. I then went to the states attorneys office and filed a complaint there.After several emails they sent to Lexus and months of waiting, I was told they said the same thing. So now Im writing this complaint review to let everyone know how they treat their customers. Still not happy. Dont think its fair to be treated like this from a Big Corporation, just because they are big and powerful and think they can get away with it. I would like a new dash, Lexus. I have all the documentation on paper, but you can just look in your customer complaint fees and youll find it there. I hope this helps someone out there.

Leased 2017 GX 460 white SUV. Paint discoloration, and the called “leather” seats are crap. They are stained and the dealer cleaned the seats and now I got pieces missing. I’ve never been so disappointed and upset. So besides the above mentioned. They installed two TV’s on each seat and there’s a huge color difference between the top headrest where the TV are installed and the actual seat. I always owed the TVs that come installed from the manufacturer not aftermarket by Lexus. So when we take the car for the scheduled maintenance now if you need a loaner it takes 3-4 weeks for the Lexus dealership to give an appointment date. To top it out they don’t wash nor vacuum the car.Basically, you are better off going to the Hyundai, Honda or Kia dealership. Pay way less and get excellent customer service and no stress. Trust me Lexus IS way overpriced for the quality. Example. My friends wanted a Lexus just like ours but they started noticing all the defects and they got an BMW SUV. You should see the difference. First in the customer service was excellent and the luxury and technology of the car. Lexus are all outdated and with many issues on quality. There’s something serious going on with the quality control department. Reported all and they promised me back in November, then in December to order me a black on black Lexus. The pigeon died on the way! It’s August and nothing. And we have been dumb enough to recommend family and friends to the torture and they have done business but consideration for us. Watch when my lease is over that I’ve driven that nasty looking car how the black on black will magically appear but to their surprise they lost another customer. Last Lexus that I purchase or lease.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

Im just really disappointed the Lexus ES 350 - 2007 vehicle I purchased brand new, has only lasted 7 years. At the 5 year point, I had to have major repairs on it to include the water pump, thermostatic?/head gasket, battery, etc... and then, not even two years later, Im being told I need the head gasket and engine replaced. And this still happened after having consistent, routine maintenance on the vehicle, as prescribed by Lexus! When I spoke with the dealership, the service consultant relayed she wouldnt talk to me over the phone and I would need to bring the car in. Ok, I just had the car towed to a local Lexus-certified dealership (Toyota), why would I then have it towed another 26 miles just for Lindsay Lexus to tell me the same thing, and add a hefty charge for doing so! Needless to say, I will never purchase another Lexus... Im just so disappointed at this time.

Have owned several Lexus models very reliable All models. Only problem on 2013 Rx 350 has been front parking sensor will not go off. Otherwise just brakes and tires have been replaced. Sorry but the above is all I can say about Lexus SUV.

After experiencing what I thought was a leak in the sun roof, I found out from the dealership that the SUV had four blocked sunroof drains due to dust, dirt and leaves and a blocked A/C drain caused by a spider making a web. I am in the dealership for all of my regular service checkups and these items are not on the check list of things to look at for each of the required service appointments. I have been told this will cost $9000.00 (this is not in my budget). My insurance company will not pay for this, so I am currently waiting for Lexus Corporate to get back to me. The interesting thing is that in addition to the 3 year warranty, I purchased an additional 3 years for continuity of service. A lot of good that did me.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

Ive received a Warranty Enhancement Notification ZLD over a year ago and the Lexus dealership that I take my 2006 RX330 for service tells each time I contact them about fixing my dashboard that the parts are not available. Im writing this to find out when the parts to fix my RX330 dashboard will be available at the dealerships. This issue has lowered the resale value of my RX330.

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

Dashboard recalls - Horrible customer service. Unorganized. Facts not lining up. Whatever you do, do NOT BUY LEXUS OR TOYOTA. Japanese automotive industry is going downhill and service is horrendous. Car no functioning properly.

My 2008 Lexus RX350 was towed to the dealer. Battery was dead. I am now told the fuses were burned out probably because the tow driver tried to start the battery. This makes no sense as the driver did the procedure correctly and no sparks came out of battery. They have my car since Wednesday 3/14. Today is Friday and no word when the car will be ready. Currently, the cost is approx $460.00. All I want to know is is this a common problem with all fuses blowing? My car has about 50,000 miles and less than 1 month ago. I had routine service at $300.00 at the same dealer (it was the 50,000 check up which was done at 47,000 miles).I dont want to make trouble but I want to be sure I am not being taken advantage of. I never heard of a car having burn out of fuses due to a bad battery. I repeat, I dont want to make trouble but I would like to know if I am being taken advantage of. Thank you.

Lexus CT200 is 2015-16 the last year this hybrid was made. So glad we found one. We love it. Used car that is running with no issues. If you can find a used one, we are happier with the Lexus hybrid than their Toyota version.

I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???

Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus theres plenty of room for four people. Ive never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.

Showed the service writer Jaime at Pembroke Pines Lexus the center console covering that was cracking and degrading. He wrote up a service order and told me he would contact me in a few days regarding a warranty claim. I called him a week later and he told me that the person that handles warranty claims went on vacation and would be back in a week. I went away and after I returned I called him on February 5th or so. He said he had not heard anything but he would contact the appropriate people and have an answer for me by days end. I told him if I did not hear from him I would be calling Lexus. He assured me he would call that day. I never heard from him.I called Lexus USA and spoke to Ed. He said he would check into it and get back to me by Friday. I missed his call on Friday. He called Tuesday and informed me that as the dealer had told me, the damage as normal wear and tear. I just told him that my family had 4 Lexus automobiles and they would be our last. When you sell a car for $75,000, the interior should last more than 3 years. My previous car was a 2003 Cadillac, cost 1/2 as much and when I bought the Lexus the center console was in better shape after eight years of use than the Lexus is after 3 years. By the way, Ed from Lexus offered to pay for 1/2 the repair. As far as I am concerned the Lexus warranty is only a 1/2 warranty shown by this situation.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

The Lexus hybrid is really no-brid. It rarely uses electric power but is constantly charging. The first 100 feet under 10 mph will be EV power. That’s all folks! It saves NO gas, and the engine is extremely underpowered.

I have a 2013 350 Lexus with 43477 miles on my car. Sensor went out on the car, brought it to the dealership to get repair and what they told me I just could not believe what they said and the amount the dealership want me to pay. My car is still under factory warranty. Have anybody else had this problem with their factory warranty?

Lexus had a major recall on the dash and replaced it. I just wish they would have done that from the start instead of giving us the runaround.

I recently purchased a 2019 Lexus ES 350. I have owned the car for 4 months now. When I originally purchased the car I advised my sales person that the rear speakers were not working. Of course she said yes they are and did some minor adjustments. Then my husband and I were joyriding and he realized there was no output from the rear speakers. So I called Lexus, made an appointment and took the car in for service. Later that day I received a call from the service advisor, advising me there was a problem with the woofer and the speakers but there was nothing they could do about. He stated, We are aware there is an issue but we are waiting on lexus. So I responded, You guys are aware there is an issue with the car but you are not notifying the consumer before purchasing a car? He replied, It looks that way; but as soon as we get a resolution we will inform you.So next I called corporate and spoke with a call center representative and then a supervisor who stated the same thing. We are aware of the problem and will notify you when we have a resolution. Now the problem I have with that is that Lexus has yet to inform or notify the consumer publicly that there is an issue the 2019 Lexus ES350. Instead they are continuing to take our money and we are left to deal with problem. That is so unfair.I have done my research and there have been numerous complaints with no resolution. I would love to expose LEXUS for not addressing this issue nor notifying the public. I am so frustrated and hurt. I just want my car fixed in a timely fashion and not to have other consumers ripped off or taken advantage of. Please call me (**)or respond to me via email to investigate Lexus.

The dashboard on my 2007 Lexus ES 350 is so sticky and melting. I contacted the corporate office and they referred me to Lexus of Pembroke Pines service department to take a picture of the dash and they would forward the photos to them. After they received the photo, I was told that they had to look at my maintenance history with Lexus to decide what they would do to resolve my problem since my car was out of warranty. I stopped having my car maintenance done at Lexus last year because of the issues I always would run in to with the service department at the North Miami Beach dealership. They always wanted to push off extra things that I didnt come there for. And when I would refuse they would have an attitude. So I decided, why spend your money at a business where there is bad customer service skills.I faithfully had my car serviced the entire time that I had my car. When I asked to speak with someone else at the Corporate office they decided that they will pay for the labor and I can pay for the parts. I feel that when you buy a Lexus, you should never have to worry about a issue like a melting sticky dashboard. I have purchased Hondas, Mercedes Benz, and Jaguar and never had an issue like this. I will be in the market again for a new car and I will not take a change and buy another Lexus and have to worry that the same thing will happen.

Hello. This Vehicle is great but easy to steal for thief. After I purchased I heard, from the other Rx350 owners and insurance broker too that this model is been easy to steal. Now recently someone steal my Rx350 2016 from My driveway and I reported to police and they recover too on same day. But all key system and other things are damage. What should I do in this case? Should I take this vehicle back, which I am not comfortable to take this vehicle? And Constable told me that Lexus dont have vehicle tracing device in uptown 2019 Rx350. But Why Rx350 is easy for thief to steal that car. Why Lexus dont have proper lock system. This is not acceptable and I will not suggest to buy Lexus anymore. I think we should look for another Brand.

Six months ago, I bought my 2007 Lexus ES350 from the Lexus of Naperville. This is a Certified Lexus Car. When I bought the car, I was told that nothing goes wrong on a Lexus. But everything has been going wrong in this car. I have had to take it to the dealership three times with various problems. One of the times, the transmission on the car had failed and had to be replaced. This is the most ridiculous thing to happen on a Lexus at 35000 miles. I have always been a Nissan customer and have 3 Nissan vehicles, at home with one of them at 185000 miles; nothing has ever gone wrong in them.This time, I thought I would give Lexus/Toyota a chance and it has failed from all my expectations. Being afraid, if when this car would break down next, is a very stressful at this time.Please let me know how you guys can help with this purchase of mine, so I can have more stress free nights. If you need more info on the vehicle, please email me and I will be happy to send it out. I will also be writing to the consumer board, on how I have been cheated to buy a certified vehicle that breaks down every few months.Below is some of Art ** from Lexuss responses to my complaint: Thank you for contacting Lexus Customer Satisfaction. We are dedicated to providing superior service. In circumstances that require our attention, we will assist in the resolution process. Thank you for providing us with your comments and concerns with your 2007 ES 350. We apologize this vehicle has not met your expectations. We design our vehicles with our customer ownership experience in mind and it is through correspondence such as yours that we are able to continually improve our products. We appreciate the time you have taken to share your thoughts and to provide us with your view. Please be assured that your feedback has been documented at our National Headquarters.

I have a 2009 Lexus ES350 which has been recalled because of the passenger Air Bag. Yesterday, I tried to get some updated information as what to expect with this recall. I contacted both Lexus and my local dealer in Orlando. No one was able to provide any information -- how long before being fixed, etc. I asked for a supervisor at Lexus and they said that it would be 48 hours before I would receive a call.At my local dealership, I was able to talk to a lady in charge of customer (un)relations and she was no help. I asked to speak to the General Manager and was denied. She said that she was as high as I could go. I do not know about you, but when companies deny you the opportunity to voice your concerns to higher management, I am extremely concerned about a business who operates in this manner. I like my car, but the service and lack of information from a supposedly Luxury car company is appalling. My last Lexus. This type of customer service is very short sighted and will cost Lexus millions of dollars -- not the way to keep repeat customers!!

Incredibly my Lexus GX 470 has the paint peeling off the roof (Already peeled off the hood, which they agreed to fix) and now Lexus Corporate refuses to pay to have the roof repainted. This is not a CHEAP VEHICLE and one that you would expect this from. I am driving around with grey headliner exposed in 2 big areas of the roof and top of windshield- what an advertisement for Lexus to show everyone how bad Lexus Vehicle paint jobs are. So incredibly dissatisfied with Lexus Corporate refusing to make good on a problem that never should happen with a SUV they make. Will NEVER PURCHASE ANOTHER LEXUS!!!

2017 RX450H been horrible since car- and horrible service dept- nothing like my 2007 Rx400H - vehicle quality and service is apparently no longer a priority to the Lexus company or their service departments. Windshield wiper sensor has never worked properly-- took them 2 yrs to figure out that sometimes the windshield protectant affects it... And then a month after this fix I have a interior leak coming from dash -- they claim from a spider??? Hmmm..? And spiders not covered under warranty... Im left with a stinky car and a $700. Fix. Gas door sometimes does not open. It takes 2 people to hold the button on pry the door open. They are in the process of rescale/fix... Really? And this is a very expensive luxury car??? LEXUS REMOTE START is a piece of junk and they will lie and tell you its the only way to start your car- $8.00 month. You canstart from the fob... Click Lock twice and in third-time long press lock button for more than 3 seconds. The indicators will start blinking and the SUV will start. Thats when I realized if they will lie about that they will lie about anything... No longer the company they had been. As soon as I pick up the pile of junk from the repair shop Im trading it in.

The dashboard of our 2007 Lexus 350 RX is cracking. Now chunks of the dashboard are following out. We contacted Lexus and were denied any help in fixing the dash even though they know that the materials used were defective. We are extremely disappointed.

This review is not about a dealership experience or tires. This is a decision that Lexus and Enform made consciously and won’t rectify. In certain model years of the GX 460 Lexus requires you to have a couple of paid subscriptions to use remote start. Now I get and fully understand the need for on-going service with the app that uses cellular signals to remote start, unlock, lock all that jazz via the app. However, to disable the key fob from working direct from fob to truck and have it require a subscription is bs! This vehicle already lacks in so many ways (i.e. terrible infotainment, worst navigation, etc.). This is just a pathetic choice on their behalf.You can experience a painfully slow touchscreen before you buy it and decide if you want to live with that on a $60k truck or not. When you buy you get a year of Enform service so you can’t experience the issue I’ve stated until after the subscription runs out and you then learn about this poor software choice made. Apparently it has caused enough attention that they stopped doing it for 2019+ but have no plans to retrofit a few years (maybe 2016-2018). I don’t know all years impacted as even Enform reps know jack about this. Shame on whatever genius department has their grubby hands in this.

I bought my 2006 GS300 1/07 with 7,000 miles. I had all maintenance performed at the dealership since ownership. Absolutely nothing performed elsewhere, whether oil/filter, tires, brakes, etc. All periodic maintenance was religiously performed. My car would rough idle occasionally, and it began eating oil several years ago. Numerous oil consumption checks, and many, many trips to the dealership. My check engine vsc light came on 1/5/15, something that had occurred previously on multiple occasions, and I immediately took it to the dealership. Was told I NOW need the engine misfire repair, which to my understanding includes replacement of the pistons. Lexus Satisfaction has to get involved after the request for the repair from the dealership was denied by Lexus because the car is now 9 years old (which coincidentally just occurred). The engine misfire repair will be performed as long as the car is less than 9 years old. I then battled with Lexus Dissatisfaction and was ultimately informed they would not compromise on their decision. It is truly a very disappointing decision. Nothing more than typical corporate games. I will NEVER purchase another Lexus.

I bought LEXUS LS 460 L 2011 in may 2011 new from Lexus dealer with trade my old RX hybrid 2008. My car break down within one year, Lexus took 18 days to fix it without charging any money from me and said it is under warranty. The same problem came last month including some issue in front end. I still have warranty, they keep my car for 2 weeks, then service advisor call me and told me that Lexus is not fixing the car because they said car has bed GAS, you speak Lexus and give me telephone number. I call Lexus, the lady who has my case said to me that because you using this car as a limousine that is why we decline your warranty. I told the lady that this car and also previous car I was using was limousine and dealer knows because they get me the limousine plate number. Then she said call your insurance. They will cover your car. I call insurance company, they said we only cover body damage, not mechanical problem, then I call Lexus lady again now she said we decline your warranty because you got bed gas, now you go to gas station and sue them, we are not fixing your car.You know why she said that, because they fixed my front end and change one of front air shock and Actuators absorb that is why she cannot denied anymore about warranty. Now I am in problem calling Lexus but not getting any response from them. Please, I request consumer affairs and Lexus head office to take some action, this is very expensive car I bought over $90,000.00 including tax and finance. Thanks.

First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car).We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K. The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business.Lexus manufacturer has completely refused to help in any way even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind its product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!!They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.

The calipers on the Lexus are really low end. They corrode and seize onto the rotor. Very much a safety issue and there should be a recall. I am having to eat the cost to change both seized rear calipers. They were so badly seized that I had to undo them from the brake line and try to work the slide pins out and even used a torch to heat them to no avail. I ordered 2 new aftermarket calipers and will put them on this week. Also, A/C drain gets clogged from inferior packing and leaks water all over the carpet which can produce harmful mold. Lexus wants $2,000 to unclog the drain and add new improved packing. Requires unbolting tranny and manifold. I am going to try and get my arm up on there where the firewall meets the bell housing and pull the grommet out. This car has had fuel rail recalls, valve recall, piston ring recall and several visits for squeaky brakes. All these problems are really unacceptable for what is supposed to be a well built car.

I bought a brand new 2017 LS 460 an $80,000+ car. I purchased it because Ive had multiple German cars Mercedes and BMW and felt they spend too much time in the repair shop. Well it didnt get much better with my new Lexus. Keep in mind Lexus doesnt have the extra bells and whistles of the German cars so I hoped by buying a Lexus the German car money would go for absolute best build quality and reliability. Right? Keep it simple, make everything out of the best. I should only have to see my dealer for regular scheduled service. I was definitely wrong about that. Ive been in 7 times in 3 months. Ive owned it and theyve fixed nothing. Theyve identified issues but fixed nothing and scratched my rear leather and scratched my dash during a detail. Oh and forgot to clip my rear all-weather floor mat down after a detail so it got caught in my seat rails and ruined my floor mat. It was clipped when I dropped it off.Anyways on top of the dealer not caring for your car if you contact Lexus directly, they dont call you back or they tell you they cant do anything for you. You ask the rep to speak with their supervisor, they say they are as high up in Lexus as you can go and there is nobody else you can speak with. I just dont know what to do. I regret buying a Lexus and Ive only had it a few months. I feel Ive put a good amount of miles on loaner cars. Honestly whenever my German cars broke for example I had a 2016 BMW Z4, whenever I brought it in for service they took care of the problems the first time and always cared about my car. I never got my car back in unsatisfactory condition and they put out the extra effort to diagnose it to fix it correctly. I have yet to receive that kind of service from Lexus.When I brought it in for the scraping noise the dealer said we hear it but we cant find it so youll just have to keep driving it until whatever it is fails. Wait what? I have to drive my brand new $80,000 car until it fails? What kind of work is that. So I called Lexus directly and they told me they side with their franchise dealers diagnosis of the problem. Ill just have to wait, or I can go to another dealer. Im hesitant to go in about the oil burning smell because I want it fixed. I dont want to have a car that I have to wait till it runs out of oil before theyll fix it.Things wrong with the car to date: Rear interior trim/headline piece broke and fell off at 600 miles (although nobody has been in the back seat), plastic trim on dash under stereo warping at 1300 Miles, headliner around sunroof cover coming unglued and snagging on cover at 1400 miles, rough idle at 2300 miles, scraping sound when ambient temperature is below 70 degrees when engine running and driving at 4500 miles still undiagnosed, confirmed but undiagnosed by the dealer, oil burning smell and engine cutting out and surging at 6400 miles need to make a service appointment for this latest disappointment.

Lexus ES330, 2004: I purchased one in 2005 with 13,XXX miles. From day one the slow shift has been a problem. The car constantly bucks when the gears change. I have taken it to service and theyve reset the computer many times. My biggest problem is the delay when accelerating; sometimes 3 to 5 seconds (if at higher speed and need to change lanes, etc. ) the delay has created near misses. I cannot get Lexus to admit this is a problem, or prove it. They say they re-designed the transmission (I think) in 2009. Meanwhile, Im stuck. I hate this car. There has been no change from Lexus service. They do not admit it is a problem.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

My wife purchased her second new Lexus SUV in 2013 and was a diehard Lexus repeat customer. Her new Lexus RX450H is an expensive luxury class vehicle, and she justifiably had expectations that it would be a safe, reliable, and comfortable vehicle. It turned out that it is none of the above, and furthermore the Lexus people not only don’t stand behind their product, but knowingly deceive their customers regarding the quality of their products at the time of purchase.This vehicle and many other Lexus models have a faulty evaporator component in the air conditioning system which drains condensation into the cabin causing mildew and bacteria to develop and grow. We became aware of this after the terrible smell inside the vehicle became noxious. The Henderson, Nevada dealership where we purchased changed the filters at our cost and the problem persisted.Eventually, we learned that Lexus was aware of the vehicle’s defect when they sold us the car. Now, there are class action suits against Lexus for this specific defect, and the corporate office’s refusal to remedy the defect. While the corporate office acknowledges the defect and has issued several Technical Service Bulletins, or TSBs, which gave guidance to the dealerships and suggested specific language to placate the customers concerns, no recall has been made and Lexus admits they do not have a plan to fix the defect.After numerous attempts to resolve the issue on our part we have not received satisfaction in resolution of this defect. The corporate office claims resolution lies with the dealership, and vice versa. What is dispositive is that Lexus products are not the reliable vehicle they once had a reputation as, and after sale customer service is deplorable. So, look a little further if you are considering the purchase of a Lexus in the luxury vehicle market.

I am the owner of my third Lexus ES 350. I anticipated buying my fourth in the next couple of years. I have purchased a Lexus almost exclusively because of its reputation for quality. As I am often in my car alone, the idea of having a car that will not leave me stranded by the side of the road is paramount. I noticed initially, however, with my most recent car purchased new, the 2014 model, that it was not as quiet as my first Lexus.I let that past not attributing it to a decline in overall quality. However, I was wholly unprepared for the wholesale failure without warning of my transmission after only 74,000 miles leaving me stranded on the side of the road. I was lucky to make it to a surface street as the failure occurred on the highway. This was a car, as was the case with each of my prior purchases, that had each and every service recommended, all done by a Lexus dealer. However, I could have saved myself a tremendous amount of money, both in terms of initial outlay and maintenance cost, with a much cheaper car and received the same result. This is my LAST Lexus and last Toyota made car.

Ive heard this same story from at least half of the IS owners I know or have asked if they had the same issue. This is unacceptable. I see older Lexi with 200k+ miles with perfectly function Nav screens. Not sure what Lexus is thinking...

This car is wonderful! It is tight, smooth, and quiet. You can get a deal if you are a Costco member. The service is great and you even get free car washes whenever you need it. I have an app that tells me when it needs to be serviced. I dont think I would buy a car that wasnt a Lexus at this point. I am spoiled now!

Great mileage, wonderful ride and a dream to drive. This car drives like a little sports car even though its a hybrid. The steering is tight, I only had it a couple of days when I was cut off on the freeway. I would have been in a major accident had I been driving my old Prius. It handles like a dream. Very small turning radius, which also makes it easier to drive.

Lexus has all types of vehicles from SUV to sedans. They also have every color and all the vehicles are beautiful. Most of the vehicles come fully equipped with power steering, air condition, power brakes and everything you could every want in a vehicle. All of their vehicles come with a five star rating and all of the vehicles come with airbags that are strategically placed in the vehicle for your protection and your passengers protection. The appearance of the vehicle is beautiful. It looks very sporty and fashionable and very expensive. You have the option to put in a roof rack and a towing device into the rear of the vehicle. You can upgrade from a four cylinder engine to a six cylinder or even an eight cylinder. Also, the vehicle has enough room for 4 passengers. The passenger each will have a lot of leg room and space to move around. It even has enough space to put your grocery and packages after shopping.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

My 2007 IS250 started showing signs of being wet and sticky on the dash and the door panels. I come to find out, there is a TSIB on this that covers vehicles 4 yrs/50,000 miles. Well, it didnt start happening until 5 yrs/60,000 miles for me. Lexus corporate offered to cover dash 100%, door panels 50%, but not any labor. The dealer didnt budge on labor either. Total cost to me would be $2,431. That is roughly 10% of the value of the car. Thats too much to have to spend to repair a 5-year old luxury car that has a known defect. Attached is the TSIB and some photos. I have also been met with rude customer service from Dave ** from JM Lexus. This experience has changed me from being a lifetime Lexus owner to looking at trading in my car for something other than a Lexus.

Lexus has sedans, SUVs and also little sportsters. I bought a sedan specifically the Lexus ES. Its the perfect size sedan and its the cheapest of their sedans, but it was not cheap at all. Tax tags and out the door at $45,000. I love it though. Everything in the dash is touch or talk controlled. There were a lot of expensive packages I could have added to my car such as rims, speakers, stereo, leather, etc. but I kept it modest because I wanted to get out under $50,000. The back can fit 3 people, the front can fit 2, so five people total. Even 3 adults can fit comfortably across the back seat and probably can fit 2 car seats.

I bought a Lexus GS 350, new in 2008. I previously owned (2) Lexus GS 300 and had not major problems with either. I bought the 2008 because I knew I was retiring, would be traveling (out of town parents/relatives) and there were such great reviews as it is now about the car: reliability, safety, craftsmanship. I maintained my car well, especially the oil changes, every 4,000 to 5000 miles. I had an oil change in Feb 2014, 86290 miles. On April 7, 2014, Low Engine Oil Level light came on (89676 miles), a total of 3,386 miles. I was told that the car was getting older and to check it and add oil if needed. May 21, 2014 the light came on again (92,847 miles) a total of 3,171 miles. And the list goes on! Of course the consumption tests says within consumption levels. I now have 121,817 miles on the car as of today. Im adding a quart of oil about every 2 weeks. I had the oil changed today 11/3/15 (**), and they wrote on the ticket oil level low prior to service. Lets see how long it will be before the light comes on again!Im sure Lexus knows theres a problem, no car just burns oil for no reason. I wonder are they telling those buying their cars that theres a Consumption problem after so many miles??? Probably not!! I have two friends, one with a GS 300 and the other a RX 300 that are having the same problem. I have a 1989 Mercury Marquis, within excess of 225000 miles, and Ive never had to add oil between oil changes. Nor has my husband who has a 2006 Ford Expedition with 148000 miles!! Something needs to be done and Lexus should take responsibility for this problem. Lets try to get it out to as many people as possible. If someone has a lawsuit in progress contact me, **. Id like to join the suit!!! Im 68 years old and shouldnt have to purchase another car; it wouldnt be a Lexus if I did!!!

I’ve owned this car for 8 years, and, although it has almost 150,000 miles, it looks and runs as good as it did when I bought it. Regular oil changes and minimal repairs are all I’ve ever had to do. I will always own a Lexus.

2010 RX-350 headed to Florida on Vac. When we started using AC the floors got damp and to the point of soaked. After googling possible ideas the common issue was the AC Drain plug was clogged. Being a 2010 Lexus with 50,000 miles on it I would never expect this vehicle to have this issue. However here is a few things I did to try and save my vacation: First I removed front and rear Seats, completely took out the Carpet, dry out carpet and soaked insulation, opened drain plugs on the floor boards, drained as much water as possible, wiped the remaining moisture out with towel. After driving for a few min. I could see the water seeping in. It was a Sunday, I spotted a Pep boys open in Jax Beach. I ask them if they could unclog the AC Drain Hose under the Car (for them it was a typical experience). I didnt have a lift to do this myself. The mechanic was nice enough to blow air into the hose and drain out the Blockage (This is ok but it just blew the slug back into the AC Box.) so yes this was a success for 1 day and then the hose became clogged again. I went to Lexus on Atlantic Blvd Bromfords, they were explaining to me the number of charges I would be facing with Diagnostic fees and Labor and etc. all business, good for them, not what I wanted to hear from a Dealer that is all too well aware of their AC issues with Lexus. With Service of such you just walk away. I went to the next Dealer down the road, Toyota. The Service Manager was very helpful but still not able to help me out. He did explain a lot of options and understood my issue. So here I am on VAC with a 2010 Lexus that I will drive up on ramps and attempt to unclog the hose with weed whacker line as suggested. It could help or it may not. Looking forward to get back to New England where I may be able to get assistance from friendly Auto Dealers. Maybe I will be lucky, Next Lexus will need Flood Insurance and Weed Whacker Line.

They sell luxury vehicles ranging from the sporty CT 200h to the classic 4 door ES 350 sedan and the RX 350 SUV. They include the best safety features and have spacious interiors with every amenity you could ask for. They also have state of the art safety features to protect you in a collision. The exterior designs are both sporty and modern. Roomy interiors with the latest in equipment and amenities. Plus theres plenty of room for 5-6 adults/children in the RX 350 with room to spare for packages, suitcases or sports equipment. There is also plenty of storage space in the doors and on the back of the seats.

I loved my Lex. It never let me down. There are lots of options with this brand of car from family cars to SUVs. Its very reliable and trustworthy. I know when I put my grandkids in my car, they are safe. Lexus offers sleek aerodynamic designs. A spacious comfortable interior is important to me, and Ive always had the passenger and trunk space I need when traveling. I bought my car used, so Im not sure about the upgrade and personalization options available through Lexus. I do have friends whove purchased new however, and they never had any complaints. My Lexus has a very spacious interior. I never have any problem taking my grandkids and all of their necessities in my car. Everything fits perfectly with room to spare.

Ive read many of the reviews here and so sorry to hear of so many horror stories when dealing with Lexus. My wife and I own two, both 2015s: A GS350 and an RX350. The ironic part.... we bought them from a terrific local Carmax, not the local Lexus dealer. Both extremely low miles and in pristine condition; both bought in 2018. We LOVE the cars. Now.... the Lexus dealer here in Raleigh, NC is Johnson Lexus and, even though we didnt purchase the vehicles from them, they have been nothing short of fantastic in their dealings with us. They literally bend over backward to make their customers happy; prompt, fair, efficient, and GOOD service on our vehicles. Friendly, helpful staff. Do things for free very often. Just aces. So the moral of the story, IMHO, is it really comes down to the quality of the dealership you have in your area. If youre lucky enough to get a dealer like we have in Raleigh at Johnson Lexus.... youre good to go. If not? Potential nightmares. Guess the warning to potential Lexus buyers is this: Spend a LOT of time researching both the car AND the dealership before you act.

The new ES350 Lexus has a problem that drains battery. Defective vehicle. Drained battery in a day even after shutting off car. The app lexus has proof when the car gets shut off. New car and already problems after one month of owning it.

I own a 2009 Lexus RX350 with a cracked dashboard. Lexus sent a letter that extended the warranty on the vehicle for 10 years however the crack occurred shortly after that time (within a few months). I spoke to the corporate office and they indicated that since we didnt bring the vehicle into the Lexus dealership for service there was no ability to honor the warranty extension. Clearly their dashboards were defective and the cracks in my case happened after the 10 years were up (which is logical as the dashboard ages). I wasnt expecting Lexus to be strong armed and quibble over a few months in the interest of good customer service. No help from the Lexus corporate office. Im looking at buying a new car and will be bringing my business elsewhere, i.e. Audi / Infinity.

I bought a 2010 used certified Lexus 450H from a Lexus dealer, added the prepaid servicing, and extended warranty. About 2 mo ago, May 2014, I noticed the maps would reset into a configuration I had not programmed. Then about 10 times when I hit the start button, the screen went black blank and the map screen said, do not shut off power… rebooting. Took it to Putnam Lexus, they said would order part and call me in 10 days… in Redwood City, CA - big dealership. They said they did not have a replacement computer (must have 100,000 cars in this area) but no parts??? Five times in last three days the computer had to reboot, changes all the preset parameters. Now it is affecting the driving gauges, as they are reporting erroneous things ie 50 mi/gallon. If computer stops while driving will be a large accident, extremely unsafe. ** at Putnam says funny, the 50 mi/gallon… blew off the extreme safety hazard of a computer going out while driving. Cannot get me in and a loaner car until tomorrow, even if unsafe. Lexus you are the premier - get your act together, this is serious.

The Lexus NX-300 we bought has worked out well for us. The vehicle has exceeded our expectations. We like the fact that this is a SUV. The part time AWD is really helpful here in the Chicago area. Also, the GPS in the car is really helpful and has traffic and construction updates. We like the heated seats too and the satellite radio. Bredemann Lexus where we bought the vehicle has our exceeded our expectations too. But the motion detector to get the rear liftgate to go up needs improvement. The motion detector isnt very sensitive and is sometimes quicker to use the keys. Otherwise, the vehicle works just great.A:

Lexus is not a very popular car brand because it is expensive and very innovative, but this is why this type of car will last a long time. Since it is a luxurious car, it looks very nice outside and inside. It has leather seats inside and the outside is painted black, making it seem more powerful and beautiful. Upgrading this type of car can usually be expensive, as the car itself is expensive. However, if you have the money to buy the car in the first place, then you should not have any problems upgrading it if needed. Since my car is not large, the passenger capacity is limited. However, all of the passengers that have ridden in my car were quite satisfied, so I would recommend the car when it comes to passenger capacity.

The Lexus RX is the most luxurious car Ive ever driven. Im always complimented about it and the interior is just stunning. And for 40,000 dollars it was definitely a steal and completely worth it. Driving it is smooth and the ride is quiet. The acceleration in 5 seconds took me by surprise. The Lexus RXs can typically hold 6 people. It would be suitable for a small family. If you have a bigger family, Lexus can still hook you up with the GS and the LX etc. I got it in a nice silver color and I always get the urge to wash it (to preserve its beauty). The seats are in great shape, and I find it so amazing that minimal additions and changes could transform it that great. You can customize the interior, exterior and wheels. Its like picking the toppings to add on your perfectly nice fro-yo - its not necessary, but its better - and then you eat it (drive it) and feel content afterwards.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

I just recently purchased a Certified Pre-Owned 2012 Lexus RX350 with only 13,000 miles on it from Lexus of Monterey, California. As soon as I took it on the highway at over 60 miles per hour, there is a loud wind noise. It sounds like the passenger window is open, even though it is not. I have taken it back to the dealership 2 times, and they just tell me there is nothing wrong with the windows or the seal. They say the RX 350 is an SUV and just louder than a sedan, and to just get used to it. This is such an illogical argument. I have owned 3 different SUVs in over 30 years, and have never heard wind noise like this. I went online and there are hundreds of the exact same complaint about the wind noise in the Lexus RX350. Yes, I agree, as others have said on this site, there needs to be class action suits brought against Lexus. This is ridiculous to pay this kind of money for a supposedly luxury car and have a loud wind noise issue. And from what I have read on this Consumer Affairs site, there are many more serious negative issues with the RX as well. I am trying to get my money back and will not buy another Lexus.

I found 3 design flaws with my 2012 LS460L none of which Lexus will fix. The 1st incident occurred in Novato, CA making a right turn from the Ignacio Blvd bridge over 101N to Nave Dr. after a rain the previous day. When the front of the car slid slightly, the skid control turned the wheels sharply to the left forcing the car into the lane to my left. Fortunately, there was no car in that lane or there would have been an accident. I was able to regain control but Lexus refuses to investigate this issue insisting it must be reproduced by a dealer for them to act. This is impossible as no dealer has facilities to do this. The 2nd incident occurred on a hill at the intersection of Willard & Parnassus in San Francisco on 3/14/14. I had made a U-Turn to enter a parking space on Willard and was facing downhill. When I put the car in reverse, it rapidly rolled forward which is not expected in an automatic. I submitted video evidence of this to Lexus and this problem was reproduced by Freeman Lexus in Santa Rosa which, however, has no way to fix the problem, and Lexus refuses to do so though this, too, could be a safety hazard. This 3rd incident occurred on 4/14/14 when, at Woodland Market in Ross, I put my car in reverse and the rear view camera did not come on. I put it back in park and then back into reverse and the camera still did not come on. I made a video of this and sent it to Lexus and went to Lexus of Marin to show them the problem. They would have to take the car but I could not give it to them and explained this would not occur again if the car was turned off and started again - which I showed them to be true. This also could be a hazard but Freeman Lexus cannot reproduce this and Lexus absolves itself of any responsibility. Lexus, in fact, tells me if the car works as designed based on what the dealer can find, they will not fix or investigate the issue even if safety is involved. This violates the Toyota DOJ agreement.

I am writing this review to express my disappointment with The Lexus Brand. I originally leased an IS 250 2008 with 15,000 miles. Within 7 months, the dashboard light up with check engine and stabilization signal blinking. Took my car back to dealer and was told they (dealer) would replace the entire pistons. Since that time Ive had three more incidents of rough idle, stalling, check engine and stabilization signal blinking. The response from the dealer was to perform top engine clean and carbonization. The final straw for me was my wife and traveling on the highway when my car started to vibrate, accelerating difficulties, and completely shutting down.

Lexus handles great on the road with a very smooth ride, comfortable seats and sound system. It also has great gas mileage and the tires has a very nice grip to them. It has satellite radio built inside and has the best leather seats in its class. Its a must have to me to have leather seats. You can make it fit your personality and customize it yourself. It has great engine, great sunroof and nice steering. If you like the best then youre going to love this car I promise. I am satisfied but it could be better. All the people who rides with me are very, very, very happy, love this car and love its nice design.

I am just bought a brand new 2108 RX350 on July 4, 2018, and already having with this issue (steering wheel make noise when make a turn left or right). I am very disappointed because just 2 weeks driving and a car got the problem. What is kind of quality of Lexus? What is a Lexus brand name??? I wish I can return or change difference car. Might be this is a last one and never buy again. Hope everyone can read my post then dont buy Lexus. Otherwise you might make the same my mistake.

I am not employed by Lexus or trying to help them in any way. I am a business owner that has been in the market for a luxury car. I love this website and feel it has prevented me from making a huge financial mistake! I have always wanted an Audi and was close to purchasing their flagship A8. After reading the nightmares of Audi ownership, I started investigating Mercedes and BMW on Consumer Affairs.To make this short, the complaints on Lexus (other than an apparent common problem with their dash cracking) are NOTHING compared to the three German manufacturers! Im seeing complaints on Lexus for using a quart of oil at 120k miles? Transmission complains at 60k? Just saying, read the problems other luxury owners are having, you will feel much better! I still dont know what I will end up dropping $70-$90k on, Lexus seems kind of boring to me, but based on the complaints I am reading about them, I feel it would be a much more reliable option than most..

I have issues with my Hybrid 250 that I just bought used, while coming back from the dealer, left front tire burst. We changed and put up the spare wheel, within 5 minutes even that one burst. We called 2 dealers and they said that the original tires that come with Lexus are really bad (Toyo tires) and my car has only 23000 miles. They are not covered by any warranty and no wonder as their quality is horrible. I have been emailing and someone is suppose to contact within 24 hours. Well no one has contacted. My car is in the drive way as I dont know if they are going to reimburse the money or not. I called and have been told that I will receive a call from the supervisor but have not yet. I called again today and supervisor is not available. It is a luxury car and this kind of service is not expected. Thank you.

We purchased a 2010 RX350 SUV on MAY 14, 2010. Started to notice around January 3, 2012, a thumping noise in the back of the SUV when stopping after going forward or backwards. We thought it was something loose in the trunk. Dealership said not to worry, many owners are complaining about the same thing. And, when there are enough complaints, Lexus will do more research to solve the problem. They are assuming that it has something to do with the rubber being too hard or too soft causing the thumping noise when stopping. Also said, this seems to be a normal function for this type model year vehicle and to bring up the concern each and every time the vehicle comes in for service in order to see if Lexus has come out with any repairs. My concern is the safety involved if this rubber does not support whatever it is suppose to do. My other concern is the warranty on the vehicle may expire before Lexus determines if this needs to be researched and recalled to fix the problem. Lastly, Its not likely we will be bringing in the vehicle, not unless its time for its check up. I was dissatisfied with the dealerships answer, and now am worried every time I drive the SUV. The mileage on the vehicle is 17,970.What is your answer for this problem? Thanks in advance.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

2003 ES Lexus - I bought the car used in 2005, it had 10,000 miles on it. I paid $30,000 for it. After I had it for a couple of months, I started seeing a blue smoke coming out of the exhaust. I called Lexus and was told there was nothing they could do about it. I called a friend at Spritzer where I bought it and was told they were having an oil sludge problem in some of Lexus older model cars, so he called someone he knew at North Hills Lexus and they admitted they were having some problems with sludge engines and they would repair it free. I was very happy. That was at 20,000 miles. At about 40,000 it started smoking a little again. I just let it go thinking it wasnt that bad. Big mistake. Now I have a car that when I start it up, the car looks like its on fire. This engine has 80,000 miles on it so I talked to Lexus USA. They told me to take it to a dealer and run a test on it. I took it to Rohrich Lexus in Pittsburgh - very nice people, very helpful. The service manager was excellent. He ran tests and found that there was oil sludge building up in the engine again. So, I called Lexus USA to see what they wanted me to do. I was told their man Jimmy would contact me. Well after several days went by and repeated calls, he called and said his regional manager would be by and determine what would happen.Well to get to the point, he said that since I didnt have it serviced at Lexus, theres nothing they can do about it. My son-in-law owns a garage so he did the oil changes for me. They didnt want to hear it. So now Im stuck with a Lexus that isnt worth ** with an engine that only has 80,000 miles on it. They wont help me at all. Thanks Jimmy, you were of no help at all. I called you 10 times, you called me back twice. Good luck with your cars.

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

I wanted a car with all leather seats and the Lexus salesperson and the Lexus V Spec sheet and the Lexus window sticker all said that it had leather seats. This was in error as the seats are trimmed leather with leather only on a smaller part of the seats. I didnt notice this until 2 days later and I immediately contacted the dealer. They didnt offer a solution and so I went to Lexus USA. The Window Sticker/Monroney sticker is a Federally mandated contract for what is on the car, therefore the data was wrong on this and after 3 weeks, after they tried to tell me it was all leather only to succumb later that it isnt, told me that they will not buy back the car and closed the case. This is my first experience with Lexus and I am very disappointed in them. They know that they made an error on my window sticker and sold me something other than what they told me I was getting so I am very disappointed in the lack of integrity with this company.

Had to replace my windshield for the 2017 RX350. It has been two weeks today. Giving various reasons for the delay and informed that it will be another 6 days, since the windshield is on back order. Shocked to find out that a Company like Lexus manufactures cars with various computerized options that are in the windshield and not produce extra windshield. Building about 1000 cars a day, can we not produce a few extra windshields. After all windshields crack often. Feeling frustrated. Looked at a Caddy. Maybe American made is better. But that is hindsight.

I have a Lexus IS250 2008. Always park my car in my driveway, lived in the same place for 3 years and had my car for 3 years too. One night, came home, locked my car like every time. Next day woke up, getting ready to go to work, open my car and for my surprise my airbag was stolen - my whole entire system. They took the most expensive items from the car. They did not cut alarm wires or broke into the car. Made a police report, gave them evidence of what we found. We found what they call is a ghost key. This type of keys open any coded car without getting the alarm to go on. I contacted the dealer customer service and I ask how safe and secured is their car and they told me that it was the best car in security system. When I told them what had happened to my car they didnt know what to say and didnt want to help. My insurance told me that my car was a total loss. I was mad and disappointed with the Lexus company. I had a BMW before and it is a better secured car than the Lexus.

Bought a 2015 GS 350 car. Was over 50k and not fully loaded. The bad interior colors are all black unless you get a white exterior or black exterior. Then you get the option of only a few interior lighter colors then deep black. Second Lexus engineers destroyed the navigation system by taking away touch screen and installing a mouse to click 1 letter or number at a time, 10x slower than the old touch screen. Also their talk in navigation does not work half the time because its affected by AC or radio noise. Its real garbage, a $150 tom tom is faster and better. They did this to save money. It will be gone next year or so. Also the geniuses at Lexus actually have a knob that pipes in engine noise into the cabin like its a high powered corvette, ridiculous.Now for the ride. Its rough because their 18 rims and little tire contacting road so you feel every little mild bump. Also the rims are dull cheap looking fake silver. Really ugly. The backup camera is fair but no front camera because they raised dashboard height to accommodate junk navigational. Now you cant see past mid hood creating blind spot of front distance of car to an object. Very little contrasting color on door panels or dash just a fake chrome colored clock. And the six stack CD player is gone now also with a basic 1 CD insert and a few speakers average sound. Then to turn on accessories like windows, wipers, radio etc. You have to go through a crazy touch button twice while foot on brake pedal. Yes you can get satellite radio for a fee plus to use through the junk navigational will take 5 minutes to move a mouse for station.Then they got Lexus Enform built in with your navigational where you can pull car over and play with mouse to make dinner reservation, concerts, etc. Its idiotic just read up on the reviews of Lexus Enform. Use your cell to call a place you want reservations. It is 20x faster. Also the car engine with the dual exhaust is noisy as hell. Your neighbor can hear the motor running 3 doors down. I have a 2002 Lexus so this is how I know where the mistakes are in the new car compared to the 2002 GS 300 model which is so much better designed than the new 2015 junk. Also premium gas only and lousy mileage. I would have looked at other cars but my wife loved the old Lexus so she thought the new one would have the same nice features and smooth ride. No way is this plastic car worth more than $38,000 not 53k.So what is better on the Lexus 2015 versus 2002? Nothing to be honest. Has a few more useless steering wheel gadgets, thats it. So what do I like about it? Just increased engine power for passing. If youre thinking about buying this model take it on the freeway and some side streets with a few bumps then youll pass. Car was new when we bought it but had 90 miles on it telling me about 15 people test drove it then passed. I bought it from the liars at Keyes Lexus and they have some real trashy middle eastern hustlers that worked there. It was 5 hours of lies before I regretfully bought from the low class staff. Heres how much profit they make on a 53k MSRP car about 8-9 thousand so now you know what price theyll sell it at.Also the liar sales manager hustled my wife into an added warranty for 2 extra years only for $2800. Huge rip off. After we bought warranty the sales people said all new Lexuss come with a 7 year engine & trans warranty and 4 yr. 50,000 on the other parts. Before you buy look at Acura, Cadillac, Honda, etc. Also dont buy it if it has a mouse for typing and no touch screen. Last thing the door handles are painted silver but made of PLASTIC. For $53,000 3 stars overall is correct rating. The end!!!

We bought 2008 Lexus RX400h, with 79k miles on it, a few weeks ago from Hanlees Toyota in Richmond, CA. We thought we made a smart decision buying hybrid vehicle this time. Guess what, even though Lexus states mpg 27/24 on this vehicle. We never got close to these numbers. We have been driving the vehicle for almost a month now and average mpg is 20.6. We sold our Highlander and upgraded for hybrid Lexus. We drove our highlander for over 10 years. Our average mpg was 21.8. What a disappointment for Lexus. I dont understand how do they get away with this type of false statements at all. We paid whole a lot of extra money to get hybrid vehicle to save money but it seems like we wasted for nothing. We will definitely keep pursuing to get some sort of resolution on this matter. This is not right and legal whatsoever. I am sick of these big corporations that they think they can do whatever they want and get away with anything. I am sick of them.

2008 RX 350 with 104,000 miles. I purchased extended warranty that was up 3 months ago. Took car in and was told I need a new water pump. Bearings in water pump went back causing leaking and affecting the heating and cooling system. Also need a new steering rack costing $1,700 by itself. It is also leaking. As I read through the comments Im seeing that these are consistent problems with Lexus. I usually keep cars at least 10 years. I have never owned a car that needed these type of repairs so soon. I am extremely disappointed because Lexus vehicles are supposed to be down for quality and reliability. If I had wanted a car just for appearance, I could have paid a lot less, knowing I may have to put in large repair sums. The water pump is supposed to cost over $1,000.00. Will not recommend vehicle. I purchased extended warranty knowing I was getting a reliable vehicle and probably wouldnt have to use it. But to be on the safe side because I had planned on keeping for well over 10 years. As soon as extended warranty expired, Im have costly problems.

Tried Mercedes, drove him to 4 years, a decent car. BUT, after Lexus, I realized that she excels. Good streamlined, pleasant to look at, beautiful design, high-quality assembly. Also made of solid metal, in a collision it will not crumble. It contains more than 5-6 people, places inside enough, but still, for me, his wife and child, this is the best option. The trunk is large, fit a lot of things, a spacious. I recommend to everyone. I am confident in this brand.

Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!

Toyota makes models of cars range at different prices. You have Corolla, Avalon, land cruisers, Tacoma, 4Runners, Tercels, Camry, Prius, and Lexus. Features include power steering wheel, nice upholstery, air-condition, windshield wipers, gas saving, spacious, economical car, and smooth driving, sensory or computerized features that the newer model of cars come with.Always keeping up with the oil changes, if I need to take the car to get maintenance. I will take it to the dealership and have the mechanics looked at it. Its spacious and relaxing experience if Im going grocery shopping, picking up the kids at school, going to and from work; or going to doctors appointments. Its the luxury car I liked.

My car buying experience of Lexus is awesome. Lexus has a lot of cars to choose from in its lineup. They can be on the lower range price or higher depending on what youre looking for. They are all very good vehicles with little maintenance required. The features of Lexus cars are the best out there! They have the most technologically advanced cars with dozens of features not found with other vehicles. You can upgrade a Lexus to your liking and preference. They have the most unique offerings out of any other car I have seen. You can get something less or more advanced. You can choose many different options they have available. You can get a two seater or get enough room for up to eight people. I like that they allow you to customize a car to your liking. So whether youre a family person or single youre guaranteed to find something to make you happy with Lexus!

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.

My car failed due to the battery compartment taking on water. I went to the dealership and they advised me to put in a claim with my insurance company. My insurance company denied the claim as there was a service bulletin from 2009 about how to repair the issue. Needless to say my car is out of warranty and has over 130,000 miles on it. Regardless I was never aware of the bulletin. Had I been made aware of this I would have had the car fixed at my expense to avoid this issue. Why would they relay to the insurance company and not notify the customer and keep this a secret. Was it to avoid a recall of the cars? There is a blog site where the issue has come up on these cars. Where there not enough complaints? On a positive note corporate was advised of my issue and has agreed to offer a warranty price which came out to approximately 4300 to 4900 hundred dollars. Needless to say, this is much more than my 500 dollar deductible that the insurance company would have received if this bulletin had not come up. I love my Lexus RX 400 and recommend the cars there are the best of the best. Its this issue that keeps me up at night. I am still trying to resolve and feel that I should not have had to pay anything.

Lexus has a range of vehicle models to choose from like the Lexus RX 2017, Lexus LS 2017, Lexus ES including SUV models as well. The Lexus interior fitments are well populated with rich wood and soft leather. The glossy shine of a brand new car rather new or used I have noticed that Lexus brand always are up to date. You can upgrade tires at any time if you ever run into weather events that may need changing of tires quickly. You can rely on the customer service if you ever need help with any model upgrades. When my friends tag along they always complement how spacious it is. Its almost like sitting inside a bus how much space you have to relax and do other things as a passenger.

I am a current owner and driver of a 2007 Lexus is250. This car was purchased brand new in October 2006 from the Westminster Lexus dealership. Since the very beginning this car has had many problems which include numerous manufacturer recalls. In 2011, shortly before the warranty expired, the navigation unit went out. By the time the car was taken in, it was 60 miles over the warranty miles (Warranty was void because of mileage not years). The dealership said that we would have to pay for the repairs and quoted the repair to be $2,300+. Also around this time, the dashboard began to get sticky. Another repair that would have to be fixed out of pocket. This car has been very well taken care of. We made sure that we followed all the manufacturers recommendations on how to properly care for this car. We have never used any solvent or spray on the dashboard and followed the recommendations to use warm water. A sunshade has been used since the first day to shield the sun away from the dark interior. I have tried countless times to see if any Lexus dealership could help me out because this has to be a manufacturers defect but no dealership has offered to help. I have met several Lexus owners that have experienced the same problems. I have read on online forums even more people from all parts of the United States and in the U.K. who have the same problems. I am not as concerned with the little problems with the car as much as I am with the navigation unit and the dashboard. I finally decided to contact Consumer Affairs after a friend suggested I do. She has a separate problem with her Lexus and said that bringing this to your attention may finally get results. I feel as though buyers of Lexus are getting the short end of the stick. We spend so much money purchasing a luxury car but end up with a defective vehicle that requires more money to fix. Im not even going to go into details about the cars paint.

The garage door opener on my new RX350 opens the door from inside the garage, and closes the door when sitting directly in front of the garage. But with the door closed it wont open the door. I have a $12 mobile opener clipped to my visor. Service department sent out a tech to verify that I had the opener programmed correctly. IT worked for him one time, but then wouldnt work for me. He came back and couldnt get it to work. I think the signal is just weak, or the antenna is not hooked up. But I dont like not being able to open the garage door with my $53k car. Im sure this is not a common problem for Lexus but Id like to see some resolution to this problem.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

I am the owner of two Lexus vehicles. I am investing my time to inform you of my feelings towards Lexus; as the respect, integrity and trust, which I have so highly esteemed about Lexus, has been compromised. This time the 2007 Lexus ES 350 with just 34,000 miles encountered a problem with the passenger window as it would no longer function properly. What I learned is that the window mechanism is so cheaply made that the plastic parts just broke apart. This design flaw resulted in a five hundred dollar plus repair bill that stole hard-earned dollars from other priorities my family has at this time. When I needed to truly rely upon Lexus reliability during challenging economic times, you let me and my family down. What is concerning is the fact the other three windows will certainly face the same catastrophic failure. (And surprisingly, considering the fact that the windows are hardly ever used as the Florida heat makes the AC priority one). The bottom line is this: Why would I ever buy another Lexus product when price and value are so far apart? Please let me know how you may be able to help given the aforementioned situation that my family and I currently find ourselves in.Lexus Service Specialists phone reply: As you did not visit our service department and took your car to a private repair facility, you voided your warranty. My car was well out of warranty, but they said that the CPO (certified pre-owned) Warranty would have covered this had I gone to the dealer. Well actually, the CPO would not cover a window repair; but the Service Specialists... they would have helped if I would have asked. Wow, with my other Lexus which had several service issues, the dealership was very specific that the warranty did not cover my problem and all costs would be borne by me. It is so sad to be witnessing the demise of the famed Lexus brand name. My friends and neighbors, who also own Lexus products, have also commented never again when asked if they would purchase another Lexus, as their own experiences have been much worse than mine… so sad.

There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in todays market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, thats what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.

Some of their cars are sporty looking, some are fully loaded and some are not. I like the newer models and the black on black with the GPS in it. Their standard features are automatic windows and a lot of loaded options to choose from no matter what you like. I like the GPS in the dash and the electric seat buttons and many other things that can come with this type of vehicle. You can do a lot of upgrades, too. In addition, theres a lot of room. Very, very cozy, enough space no matter how big or small you are. Its a perfect fit for anyone even if youre tall. Its a great roomy vehicle.

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

Lexus LS 460. Bad quality. Spent almost $80k for a car that after 4 yrs, the upgraded Mark Levinson amplifier went dead. Price for new amp is $3000. This is ridiculous and poor craftsmanship. Bad product by Mark Levinson and bad service by Lexus not doing anything about it. Have been loyal to Toyota and Lexus for over 35 years but no more buying Lexus again. Thought I bought their flagship car and have great parts and service but neither was true.