Lexus has small, midsize, and large vehicles. It has hybrid options too. They are very high safety and overall appearance. They also have great customer service. The details on this vehicle are classic so if you purchase a used or new car, you will be satisfied. This company takes great pride in producing luxury vehicles. The buyer can upgrade to meet a variety of personalization such as rack or foot board on an SUV, a sunroof, tinted windows, seat warmers, and wheels. The RX 350 sits 5 people comfortably even if one person is tall. The back seats recline a little to add extra comfort on long trips. The driver has the ability to boost their seat for better visibility.

Side view mirrors are a safety hazard. They are oversized and too high. Cant see the road when making a turn. You have to move higher over the mirrors to see where you are going. Very frustrating when getting ready to make a turn at an intersection where I cant see where Im going because the oversized mirrors are blocking my view of the road.

A little over a year ago we purchased a 1995 Lexus RX330. We purchased the vehicle as our first luxury vehicle with the hopes that the money would be well spent on luxury and quality of the vehicle. But after having the vehicle for almost 1 year we noticed that the dash started cracking along the front edge and then after picking my wife up from work one day a large chunk of the dash right above the radio broke off and fell to the floor. We immediately called Lexus and asked about having the dash repaired they informed us that there was a recall on the dash and to call Lexus about having the dash repaired. We called Lexus and notified them of the cracked Dash and they informed us that there is indeed a recall for the cracked Dash but they told us the date for the recall expired the day before we called. But that they would look into it and see if there was something they could do.We took the time to take the vehicle to the local Lexus dealer to have pictures taken. Have it inspected and sent to Lexus so that they can review it only for them to call us and tell us they were denying the repairs on the vehicle. So now we are stuck with a vehicle in which the resale value has plummeted due to the crack Dash. Im very disappointed with Lexus that they do not stand behind their vehicle or even offered to pay a portion of the dash to be repaired. If this is how Lexus treats their customers I no longer want this vehicle and will be trading it in as soon as possible. My wife and I were also considering buying another new Lexus because we did like the vehicle until we see that Lexus does not stand behind their vehicle quality at all!!!

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

I purchased my 2919 RX450H in December of 2019 off the showroom floor with 250 miles. The first year of having my car, my car shut down on me two times. Both times I was on my way to a patients home. While in route to my clients home I started receiving Hybrid System Malfunction warnings, Pre-Collision Malfunction and Check Engine, immediately after that I received a warning to pull over to a safe place immediately and within .03 miles it automatically shut off without me being able to pull over to a safe place. By the second time, I went into the dealership and I spoke to the GM at the Lexus dealership in Orland about the car being very unsafe for me to drive because I never know when it’s going to just shut down on me and that I would like for Lexus to give me another car exactly like mine. I informed him the only reason I chose Lexus over the other high end cars was due to its safety history. He informed me that the dealership aren’t able to mark my car as a lemon write off only Lexus corporation have the legal right to do that. I contacted Lexus corporation. Filled out all the required paperwork along with the service that had been performed on my vehicle due to my shutting off while driving. I later received a letter stating they reviewed my case. Could not mark my car as a lemon. I’m here to say that my car just shut down on me again for the 3rd time for the exact same reason with only 20k miles on it!! I spoke to the GM at the Lexus dealership in Orland again informing him how upset I am and this is unacceptable and how I can’t believe Lexus isn’t standing behind their brand considering how they brag as being ranked as one of the safest cars on the road! Lexus doesn’t stand by their name and don’t care about their customers safety!! I do not recommend Lexus to anyone if this is how they stand behind their brand!!! I feel like Lexus IS saying “you’re on your own and deal with it”!

The brand of vehicle that I acquired is very comfortable, very pleasant to use for anyone who needs a safe transportation method and has great capacity. It has all the appropriate accessories and location systems. It also contains many improvements for a safe transfer.

Experienced similar dashboard cracking experience. Dealer has submitted photos to the Corporate office 3 weeks ago. Still waiting. What happened to... in pursuit of perfection?

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

On December 2011 I took all my savings to buy the best luxury car to drive and enjoy my Golden years. After receiving various recommendations and reading the reviews I decided to buy a Lexus RX 350. I went to Lexus of Wilmington and purchased Lexus RX 350. The dealership assured me this car would easily last for more than two to three hundred thousand miles if I changed the oil in a timely fashion. On September 21, 2019 the temperature gauge showed my car was overheating, I immediately took it to Newark ToyotaWorld. They found no leaks and there was no warning code or indication on the display panel of any malfunction. I have religiously done maintenance as recommended based on the professional advisement of Lexus from the date of purchase. All maintenance records can be obtained through Newark ToyotaWorld.After taking the RX350 to Toyota on September 21st, I was told by the Newark Toyota dealer that my car needs a new water pump and engine replacement. The cost to replace it with a used engine and no warranty is $8,049.49 and the cost to replace for a new engine is $14,985. I was told to remove my car from their parking lot within a few days. I talked to Lexus customer rep Cindy and Lis ** complaint #**, she told me to get my car towed or transported to Lexus of Wilmington to further analyze the engine malfunctions (I have already spent $120 diagnosis fee, and $100 in towing charges). Why I need to further waste more money for towing to Lexus of Wilmington, plus their diagnosis fee, when it has already been determined by a professional Engineer that there is no compression in the engine, Radiator is leaking, water pump and battery is discharged.Since I no longer have any reliable transportation, I have turned to public transport to go to doctors appointments, and receiving rides from my neighbors to run daily errands like food. I have depleted my savings funneling money into this so-called world class Lexus, now I have no money left to buy any new vehicles. My dream of enjoying my golden years driving a dependable luxury car has become a nightmare. I wish I had gone with a competitor’s product in hindsight. I feel I was cheated out of my money, knowingly I was sold a Lemon by Lexus of Wilmington. Company/dealership has defrauded and I can do nothing.Zubair

Lexus has denied warranty coverage on our car without any reasonable explanation, and ignored our request to provide reasonable explanations. In November 2013, we purchased a certified pre-owned Lexus that came with a 3-year warranty. At the time of purchase, the front bumper was slightly misaligned, with a small gap between the main body and the bumper on the driver side. Over time, the front bumper kept getting loose, making the gap very wide. Also, a gap started appearing on the driver side of the rear bumper.After ignoring several e-mails and phone calls of ours, Lexus requested us to have the car inspected by the service manager of the dealership where we purchased the car. At the time of inspection (August 13), the service manager looked puzzled and said that he would send the pictures and the description of needed repairs to Lexus. On August 19, the service manager informed us by phone that Lexus denied the warranty coverage because the problems were determined to be due to external causes. This argument, however, has no foundation because there is no trace of an impact on either bumper.On the same day, we sent the case manager at Lexus an e-mail requesting her to answer the following three questions in writing: (1) There is no trace of an impact. (I dont think the service manager found any trace of an impact. Let me know if he said otherwise.) What kind of external cause would make the bumper seriously misaligned without leaving a dent or scratch? (2) I understand that nobody can rule out the possibility of a minor contact on the bumper, such as a contact by another car at a speed of 2 MPH while the vehicle is parked. However, bumpers are supposed to withstand moderate impacts, not to mention minor impacts. If the bumper got seriously misaligned by a minor impact leaving no dent or scratch, shouldnt the manufacturer be responsible for it? (3) How can you rule out the possibilities of defective factory assembly or defective repair/replacement by the previous owner?By phone, the case manager told us that she could only send us a generic denial letter. The letter sent through e-mail simply says, it has been determined that the repair needed to the bumper is due to an outside influence. If they were allowed to deny warranty coverage without any reasonable explanation, they would not have to honor any warranty coverage. We are pursuing this matter through various channels, and we will update this as we get results.

We leased a brand new Lexus LS460 and when the lease term had ended, we had a lot of credit balance left over and finally we just decided to purchase the vehicle since we hadnt driven it that much. We noticed that our Lexus LS460 also has a chrome rim and because of it, its losing air for unknown reasons. We replaced the tires several times and finally found out that the chrome rim has tendencies to lose air due to it being chip or being rotten with time especially from Texas heat. We went numerous time to the dealer but never got a proper answer. We were not sure if there was a nail or if it was because of the chrome wheel that caused the tire pressure to be that low. The service and parts are so expensive that it will be too difficult to maintain it. Secondly, we never received any kind of recall notices from the company although we lived same place for years.

My 2004 RX330 was purchased new. It has 26,000 miles and been garaged, never wrecked. My dashboard has a large crack above the glove compartment. My Lexus dealer in Melbourne, Florida acknowledged that the dashboard cracking problem is widespread due to material defect. We have been a two car Lexus family for 10 years. Unfortunately, Lexus will not pay for repairs even though they admitted the fault is not mine. This is the end of our family ever owning another Lexus.

Lexus has all the features, heated seats, camera, automated startup, etc. Most of all the move ride and the added benefits. Theres also the warranty, factory and the extended, and my gap insurance. And my plates included in repayments. Plus theres the black shimmer, leather seats, chrome rims, leather interior, tinted windows, colored lights, front grill, and front and backseat TVs. I get replacement tires for every 200,000 miles or wear and tear in the first. 2 years. Free oil checks for the first 2 years. Sirius radio free for 6 months. Theres ROOM SPACE Reclining seats, USB and I pad. Build in GPS, luxury, comfort. Auto airplay and android auto. Bluetooth connectivity, WiFi, apps. Gesture and character recognition, voice control.

The car feels like a status symbol and the reputation and style contributed to my selection. The luxury features sold me. The heated seats the leather interior, the camera, the overall look of the cars body and the reputation of the brand. Love all the power items, the style, comfort and smooth ride. It gets attention, the seats are so comfortable and there is adequate leg room in back. Its a great luxury car. I am happy with all features but maybe have lower price, self driving and parking. Available in more colors, more standard features and more customizable features also.

I love Lexus line of models, mainly the cars but would really like to see a sportier van or SUV option for us moms on the go, maybe have some options for electronic device storage for all the passengers. I would love to see a wine bottle storage compartment added in as an option when us adults want to go on a night camping trip too. Keep the luxury, keep the excellent quality but amp up the capacity and horsepower. The sleek lines on the exterior set it apart, but what I love most is how the inside fits so well. The features are very high end and the designers and developers obviously put a lot of work into how convenient everything would be to reach. The auto locking of the doors that can be customized by the driver is an amazing feature too, it keeps my children from trying to unlock or open the doors. I can set how long the interior lights stay on, change my exterior signal flash, the brightness of my dash lights, among many other amazing features. The passenger capacity is huge, luxurious and keeps the kids from annoying each other.

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I purchased my car new in 2007. Its a white Lexus GS350. I cant justify buying a NEW car because Ive never had any trouble with my car and it purrs like a kitten, very quiet outside and inside. I do bring my car in for its regular maintenance check ups and oil change services. On top of the superior maintenance; each trip includes customer care services when I bring my car in for services. And, provides condiments, beverages, magazine/newspapers, TV and wifi services extraordinaire! The car itself has great pick up energy. I need to have this capability if Im heading onto a steady stream of traffic. Push the pedal to the metal and you will be impressed. Also, I receive lots of compliments about how smooth the car ride is. People are very complimentary providing positive comments about my car; ride, comfort, Looks like new comments. Even though my car is a pure white, I have on a few (almost unnoticeable) pinpoint chips from roadway sand, rocks, etc. You probably wouldnt notice it but I would. To me, this means the car has an excellent original paint job. LOVE MY LEXUS! Okay, my only complaint and its a big one for me, the front wheel hub caps ALWAYS turn a nasty dirty look 2 days after its been washed and dried. Drives me crazy!!! Am told that its normal and nothing can be done. Hmmm? Seems like with technology, there would be such a fairly easy solution. Lexus... need to work on this!!!

I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???

In February of 2012, my Lexus 2006 es330 accelerated with me from 25 miles to approx 75 miles. My car ended up in a ditch that was when it stopped. It was as if the car took a life of its own. It was towed to JM Lexus and I explained to them what happened. They kept the car for about 10 days including work at the body shop which my insurance paid for. I specifically asked on several occasions if they checked the car out for its unintentional acceleration and they told me yes and nothing was found. In June of 2012, the same thing happened. The car went from 25 to 80 miles and even when brake was applied, the car would not stop. At this time, the car was in shambles. The car finally stopped when it hit a light post. The car was written off by my insurance company. I called Lexus Corporation and they wrote me back a letter which insulted my intelligence. This has left me with post traumatic syndrome shoulder pain, knee pain and fear of driving. It affected my livelihood as Im a home health medicare nurse. It bothers me that a big corporation as that doesnt want to take responsibility for their product.

I just leased a 2017 Lexus NX 200T and have been driving it for about 4 months. I am very unhappy with the Bluetooth system. Previously, I had a Ford Edge and the Bluetooth was far better than the Lexus. I never had any issues with it. When I place a call in the Lexus, I will say Please call John Smith. It then pulls up John Smith as well as several other people and asks me to select who I am trying to call from the list. If it doesnt do this, then the other thing it does is when I say Please call John Smith, it says are you sure you want to call the contact? It absolutely NEVER just allows me to call someone without taking me through these steps. I have been to two different Lexus dealers about this. One told me it would take my new car a while to recognize my voice... OK, it has been 4 months and I went through the voice recognition set up a while ago. The other dealer could not explain it. Had I known this is what it is going to be like just to place a call, I never would have leased this vehicle as I am stuck with it for the next several years.

The gas mileage is about 19.5 around town & about 21.5 long distance. I love the comfortable ride & for a 6 cylinder it has GREAT pick up. I used to have a Cadillac & the car is extremely comfortable and comparable to the Cadillac. The only regret I have is the trunk isnt as big as I was used to. I get a lot of compliments on my nice-looking car. All in all I love my Lexus ES350!

Looks like this services is completely broken. Sadly enough this feature was one of major reasons why I decide to buy this specific car (as opposed to 3 other choices). I leased NX 200t 2 weeks ago. Since then I must have spent 3-4 hours on the phone with Lexus support. Still no resolution. I received no call backs nor a response of any kind. While on call I felt I was simply being placated by Lexus reps. Apparently I am not the only one who experience this issue. This is a systematic problem which impacts many new owners of Lexus who are trying to use their Enform services. I dont know about others but Lexus is going have to work very hard to convince to buy another car from them.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

2010 GX460 - This vehicle is 7 years old cost over $65,000. Lexus refuses to warrant the paint, they say the warranty is 4 years or 50,000 miles. This car has 39,000 miles on it hand washed since new. I had a paint company examine the paint and they determined that the factory E-coat failed causing the paint to split and peel, any stone chips and the peeling starts sooner. I contacted Lexus several times and now have been told they will NOT do anything, even after I informed them that I have another Lexus & Toyota in my garage, along with a list of previous Toyota vehicles I had owned previously. THEY JUST DONT CARE.

My first experience with Lexus dealerships here in WI put a sour taste in my face. In 2011 (I have an 05 rx 330) I took my vehicle in for the brake recall. Of course they said my brakes were fine but sent me home with an estimate for 5,000 in repairs needed. I was in tears but the car ran fine. Later found out none of it was true. My front headlamps have seized from moisture inside and they are so cloudy and dull I am afraid to drive at night. Lexus did NOT HONOR THE HEADLAMP WARRANTY. Later I went for an estimate for a clock spring repair, I was charged 180.00 for diagnoses of what I had already had diagnosed. No support from Corporate Office. Never again.

I purchased a pre-owned 2007 Lexus GS 350 a month ago. I started smelling a musty odor and after investigating, I found that the carpet is soaked under the floor mats. I quickly called the Lexus dealership and was told to bring it in. The problem is the AC drain hose is leaking. The service department is stating that this is not covered under my warranty. I am angry because after research on the web, this has been a ongoing problem with this model Lexus and I would think the dealership would be more considerate of new customers who have owned the vehicle for less than 45 days.

If I could rate 0 stars I would. I lease a Lexus IS300Fsport, I have had it for about 1 1/2 years now and I have had several issues with my car and Lexus does not care about trying to fix my problems. Ill start with when taking it in for oil change and regular service I advised them that my rear passenger tire had a problem because it was losing air and I was having to fill the tire every two weeks. I was told on 3 separate occasions there was nothing wrong with the tire. In December on my way to a meeting 2 hours away from home on the Turnpike I had a blow out on that tire. As of today I am still waiting for the service manager of the Fort Pierce location to call me back. When taking the car to a tire place I was informed that all 4 tires needed to be replaced as they were all cracked/dry rotted. This car is only 1 1/2 years old and has 25,000 miles. I was then shown that I needed brakes in the front. I spent $1,700.00 for tires and brakes on a new car. I have had many cars in my time and have never had to replace tires and brakes that soon and that low mileage. When I called the corporate office their response was that it was not uncommon. How is that even possible. They had no interest in helping me. On December 25, 2019 I got in the car to find a very nasty wet odor, I proceeded to feel the carpets and found that the passenger back carpet and under the seat was very wet, I dropped it off to the Kendal dealership as I was down there and going out of town. They had my car for 17 days. Never called to update me about the car nor called at any time to tell me what they were trying to do. I called every two days and got no information. After 17 days they called to tell me that they could not find anything and that I needed to pay them because they took the passenger seat out (without calling me to let me know this). By the way the car is under warranty. After 17 days I picked up my car with the same wet smell and wet carpet with them telling me I must have left a window open which I did not! They would not even dry it out for me which I asked them to do so that I could see if it happened again. I left the dealership and noticed that the cover plate underneath the car was not attached and was dragging, I went right back for them to tell me that it was not a big deal. It just needed to be clipped on, well why would the service person not do that before taking the car down off the lift. I then get home and it was dark at this point, but the next morning I woke to see that my driver side rim is destroyed!! I called the dealer immediately to advise them of this for them to tell me the manager was on a business trip and would return Saturday 1/18. I am at this point still waiting for him/her to call me back to discuss this matter. This is a lease and I can not turn the car in with a destroyed rim nor do I want to drive a $50,000 car that is only 1 1/2 years old with a destroyed rim. I am so disappointed in Lexus product but even more so with their staff/managers at more than one location. I would advise anyone thinking of getting a Lexus to spend your money elsewhere. I have been the owner of very expensive sports cars and have never had problems like this. The worst part is that Lexus does not even care! I guess that is what you can do when you are such a big cooperation. My daughter in law was either buying my lease out when it came time or getting a Lexus. I have advised her not to do either.... Very unhappy customer!

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

We bought our 2000 Lexus RX300 brand new in Sept 2000. As Lexus was worried about the impending release of the Acura MDX, we got a few hundred dollars below-list price. Starting in 2009-2010 period, the windows began failing, i.e. the up/down switches no longer worked in the front windows. Then the door locks started failing. Now whenever I lock the car 1 of the 4 doors randomly does not lock and I must walk around the car manually locking all the doors. Note that this is WORSE than no door locks at all because unlocking the front door by key or by switch tends to unlock all the doors, meaning the car WASTES my time. We have had several incidences on a long trip where the window got stuck down and you have to drive home with the driver and/or passenger window open. Lexus wants $500/door to replace the $5 servo motor, because the doors are extremely poorly designed and literally take 4-5 hours to disassemble and reassemble each one!It was the final straw when the antenna motor failed and I had to remove 28+ nuts and bolts and disassemble the ENTIRE rear cargo area just to get the dang thing out! Lexus is so arrogant they think their $5 motors and $10 antennas never break, so the car is actually VERY POORLY put together and not easily maintainable. We never seek Lexus dealer service because they charge 2x what our local Asia car-mechanic costs, and they have junior techs! Beware!

I will never buy another Lexus or Toyota product again. The last Lexus ES350 I owned, is the last. I do not know how in the world Lexus could call a Lexus ES 350 “Bulletproof” when the heads blew on the one I had at 145,000 miles, not mention the failing computer, the alternator, the Vehicle Stability Control, and let’s not forget their melting dash, the allegedly lethal Takata airbag system, and years earlier that accelerator problem. I do not understand how anyone who had problems I had could possibly call it reliable. The whole experience was shameful. Given my experience with a Lexus, I now question Consumer Reports rating system for rating that company number one in reliability. I had American cars I got three to four times the life out of than this supposed “Bulletproof” reliable car. I am sticking Mercedes, Genesis, Honda, Mazda, Kia, or Hyundai. In my opinion there are better cars for the same or less money than the Lexus ES350 I owned.

These comments are to reinforce other postings about the inflated reputation of Lexus vehicles for reliability. We currently own a RX 330 and IS 350. The RX had a transmission seal fail at 70,000 miles and the water pump on the IS 350 failed after 34,000 miles. Both vehicles were out of warranty when these failures occurred, but given the low mileage, I contacted Lexus Service to request help covering the cost of repairs. They politely declined. I am writing this to warn any prospective luxury car buyers that in my experience the Lexus reputation for reliability is not justified. The additional premium we pay for their vehicles compared to other regular brands is not warranted. I will never buy another Lexus again.

The IS 250 is a great ride that drives well making even those who dont love driving enjoy it. I love the way this car corners. We test drove the gs and es models as well, but they really felt too sedan for me. The SUV model rs was a disappointment altogether. The SUV has a nice passenger capacity. We however were looking for a sportier vehicle that still had room for a family of four. The IS model has just that. However, our two teens dont feel there is enough legroom in the back for them. But Im in love with my car. The smallest interior details really set this luxury line apart from others. The wood used is gorgeous and held up well. These details really add to the cars comfort. I also like the upgrade rims. They are stunning and add just the right amount of bling and luxe to the car. Other upgrades include navigation which we passed on.

I bought a car from someone which still has extended warranty until 180,000 km. I brought my car to Lexus Dealership to fix the noise. They asked me to call Lexus Canada to transfer the ownership & warranty and I did that on the phone. They told me alls done. Afterward I was been able to fix my car at Lexus Dealership with no charge. And today I am going back to fix the VSC light engine turn ON. They told me that my extended warranty is expired. I called Lexus Canada and they told me that I did not transfer the ECP warranty when transferring the ownership and my extended warranty is no longer valid.The person that I talked on the phone said that he could not let me talk to his supervisor, and he could not give me his last name. His first name is Christ and his Employee No is ** or **. He talked to me very rude and impolite. I just came back from the States. I have been driving Lexus for the last 12 yrs (2002 LS430, 2005 SC430 and 2009 ES350). My family & I are very pleased when we have to go to a Lexus Dealer fixing our car, because they treat us so nice and with respect. I am very disappointed with Lexus Dealer in Montreal.

The touchscreen mode on the GPS/Information display screen unit has stopped working. I was told it cannot be repaired and must be replaced at a ridiculous charge. How can a unit like that not be repaired?

We have used Lexus cars and RX crossover and prefer the cars as there is a blind spot in the crossover and not a good ride as the cars are easier to handle and park. I like the look of cars better but bought the crossover as thought we would have more storage room but not much difference so a bit disappointed in that. We didnt realize that we didnt have the built in navigation system when we bought the vehicle but we do like the backup notification that you can see behind you until it bings. The RX holds five quite comfortably and a little more roomy than a car and like the bucket seats so convenient when we have other to drive somewhere.

They had a wide variety of colors and supercharged. Some were all power anti-lock brakes and leather seating, and a lot of the cars were low miles. The one that I chose had classic black interior with power windows and the stereo screen was a big screen that came up and out. I had the lights changed to the blue lights that were of higher definition. The seats were so nice because they were leather heated seats and the body type was just what I was looking for. It had really low miles for the year that it was. I was very happy with the capacity since there was a lot of room for the tall people in my family and there was enough room to fit my children in comfortably with their car seats.

We took the car to the local dealership in January, August and October asking for them to identify and repair the brake issue. Each time, the dealership told us that they could not find any problems with our brakes without even trying some random things to see if this would fix the issues. Lexus Corporate sent out an inspector to exam our car, but couldnt find anything. Lexus will not help us.On Sunday, November 17th, we were driving back in heavy traffic. The traffic came to a quick stop and my husband again had the same brake issue. Fortunately, he was able to swerve to the shoulder to miss the car in front of him. We are beyond frustrated, as the next time the result could be an accident resulting in an injury or worse. The dealer told us we have exhausted our options with them. Now we have a vehicle which is very scary to drive – especially in heavy traffic or anytime there could be an unforeseen quick stop. We have a very unsafe vehicle that Lexus has turned us away saying they have no more options. However, they didnt even try blowing out the brake lines, adjusting the brakes, reprogramming the ABS - nothing. At this point, I would never buy another Lexus. Good luck if you have any issues.

2nd and very LAST Lexus from Lexus San Diego! I never thought that service really made a difference if you had a great product. I have since learned that lesson. This dealership is absolutely the worst. They will never call you back. Their sales people wont even call you back! Dumbfounded... I have moved on to Mercedes. If you were to compare the two based on service, Lexus SD would be the equivalent to a 16 yr old waiter at your local burger joint, while Mercedes service would be similar to a maître d’ at one on New Yorks finest restaurants. Thanks for nothing Lexus SD.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

I have been driving Lexus RX series since 2004 and Germain Lexus of Dublin Ohio is my dealer that I dealt with all those years. Just recently, I returned my leased 2017 RX350 and purchased 2020 RX350L. The deal was to forgive me for all remaining payments on my lease and to forgive me for the excessive mileage. Everything was verbally and was not in writing. Once I got my new 2020 RX350L, few weeks later I received an invoice from Lexus Financial Services to pay for excessive mileage. I called Lexus Financial Services and said the deal was to forgive me, they said, You have to contact Germain dealership and remind them to pay us the bill, I did and the sales manager I dealt with said that the deal was I have to pay for excessive mileage. I am 100% positive that he is not correct but unfortunately, there is nothing in writing to proof my case. I wrote a complaint on Germain’s website but no one contacted me, I also left a voicemail for the General Manager but he didnt return my call.My advice is to get every promise in writing before you sign anything.

I am the owner of my third Lexus ES 350. I anticipated buying my fourth in the next couple of years. I have purchased a Lexus almost exclusively because of its reputation for quality. As I am often in my car alone, the idea of having a car that will not leave me stranded by the side of the road is paramount. I noticed initially, however, with my most recent car purchased new, the 2014 model, that it was not as quiet as my first Lexus.I let that past not attributing it to a decline in overall quality. However, I was wholly unprepared for the wholesale failure without warning of my transmission after only 74,000 miles leaving me stranded on the side of the road. I was lucky to make it to a surface street as the failure occurred on the highway. This was a car, as was the case with each of my prior purchases, that had each and every service recommended, all done by a Lexus dealer. However, I could have saved myself a tremendous amount of money, both in terms of initial outlay and maintenance cost, with a much cheaper car and received the same result. This is my LAST Lexus and last Toyota made car.

I received a letter from Lexus today informing me that my two Lexus cars (IS 250 and ES 350) will be recalled at some point in the future due to a defect in the Takata Front Passenger Airbag Inflator. It said the airbag can deploy due to this defect and possibly send metal fragments through the airbag striking and possibly injuring or killing the vehicle occupant. It also said that Lexus is working on preparing a remedy and will send another notification when the remedy becomes available. Then it says What should you do? Until the remedy becomes available, we recommend that you do not operate the vehicle with an occupant in the front passenger seat.So their solution is to not have us drive with anyone in the passenger seat until some unknown time in the future (1 month? 6 months? 1 year? 2 years?), when they finally contact us to fix the defect. This is unacceptable. How are families that need to use the passenger seat to carry everyone supposed to function with this solution? They need to come up with a short time fix until the longer term problem can be resolved, e.g., remove the deadly airbag in the near term and replace it at some point in the future. We have seat belts that can protect the passenger in the meantime and the seat belt will not kill someone unexpectedly.My impression is Lexus sent his note because they are more concerned about their legal liability if the defect occurs and less concerned about how thousands families with IS 250 or ES 350 are suppose operate day to day and never use the passenger seat until Lexus determine the best method for minimizing their costs to address this issue.

I had a Lexus ES300, drives awesome, good on gas. Handles with extreme precision on freeways at high speeds and gas is reasonable. Looks beautiful and classy. Unfortunately had an auto accident. Hit by a truck. Would you believe after that the truck needed roadside assistance flatbed to tow the truck. My Lexus started right up and drove away with minor dents. The car was built durable and reliable. I highly recommend Lexus to any who want excellence as also quality. Loved owning this vehicle. Wood grain is an option as well as extra modified stereo system high end quality, leather heated seats, extended warranties depends on how much youre willing to spend. Has a big part to do with all you want in a fancy luxury automobile. Also, I have had up to seven passengers at one time. I also had a speaker system in the trunk and back seat. So room is of no concern when speaking about the LEXUS ES300. Again a vehicle that is suitable for all dynamics of all types of encounters it may come across. Simply amazing and classy. Find yourself driving away in your new Lexus to understand how ones perspective will have you convinced as I have been. I see it as you only live once so what I can tell you if youre a hard worker and help other people then you most certainly deserve it. Put it like this, treat yourself dont cheat yourself.

I was driving my 2007 Lexus RX 400h when I turned into the parking lot (from a stopped position) and proceeded at very slow speed when I inadvertently bumped the curb, upon entering the parking lot the Power Steering Light came on and no longer able to steer the car. I had to get towed all the way back to home. There wasnt even a scratch on the car and yet the entire safe steering ability was rendered inoperable. I have been looking online and I see that there are many other victims of what seems to me to be a major design flaw and a terribly unsafe condition. I brought it to the attention of Lexus and they decline to fix it or help address this problem in anyway and I am stuck with an $1100.00. It seems to me you would have a reasonable expectation of a solid construction in an SUV and not something that is so precariously frail.

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

The Lexus has some very good features that many people will enjoy. The appearance looks super good and neat. Plenty of family and friends love the appearance of the car. Theres not much else that needs to be done with this brand because its good just how it is. This car is perfect the way that it already is and the upgrades of this car compared to others are amazing. It has many different thing that other cars do not have and its really wonderful how nice this car actually is. Also, the amount of people you can fit in this car is normally like any other car. Overall it was a win and I love this car! I would suggest this to anyone who likes luxury cars because this is how this car is. :)

I just brought my 2006 Lexus RX400H in for the 35,000 mile service and to have brake pads checked. I was told that I need not only brake pads, but rotors and calipers on all four wheels with only 36,000 miles on the car. Two years ago, when I had about 25,000 miles, I was told that I had to replace all four tires. The cost was $1,500 and the dealership wouldnt let me leave without replacing all the tires. I have owned many high end vehicles in my 65 years and never have I had to replace all four tires in such a short time and certainly not a two thousand dollar brake job at 36,000 miles. Something is very wrong here. I bought this car new at IRA Lexus in Danvers, MA in March of 2006, and have overall been pleased with the car. However, this kind of component breakdown (or brake down) is unacceptable on a car which cost $53,000 when I purchased it. I believe that the parts had to be faulty or below acceptable standards for a high end car like Lexus. I look forward to hearing from you soon. This is a very disappointing and costly situation, which I do not feel is up to Lexus standards. Please respond.

This brand make car that look very attracting and stylish, it has a strong engine with a quality in a long run. Beside it has the latest technology nowadays to fit consumer needs. Also, it looks very luxury, from the body and front, they are very high quality build and look strong. The color also look very nice to fit the car body. It is very fun to drive the car like Lexus, it tell exactly the person who drive the car to be success. All the audio system is very premium and expensive that feature the premium sound. Plus it is large enough to care the whole family, the capacity is very big and the trunk is also big to have all the luggage for travel and go on vacation.

I have owned an 2000 Lexus ES 300 for about 4+ years now and it is very reliable. Leather and other interior pieces are holding up well. Paint is still in good condition, no peeling, considering this car hasnt been garaged. It has been holding up well considering it now a 15 year old car with 201,000 miles on it. Only 1 problem in 4 years is the Traction Control sensor malfunction which is a common problem for this model. Other than that, really happy with the reliability of this car and would recommend it.

I bought a Certified 2004 RX330 from Lexus Clearwater. I bought the car in 06, the SUV had 22k miles, was soon told I needed new tires. Did research as why would I need new tires now, especially on a Certified car, with so little mileage and only two years old. The tires were switched out, they were Cooper tires which arent the tires from the Lexus manufacturer. When I asked Clearwater Lexus about this and told them someone from Tampa Lexus had talked with me about the issue, they said, Why would you listed to Tampa Lexus? They are worse than we are!! I spoke with the corporate office and best they would do is offer new tires at retail - still bogus. Now my dash is cracking and Lexus Tampa said $1900 to replace, and 10% off as I dont service my car there enough for a larger discount. Now the headlights are cloudy and there is a recall, but there are no parts for their own recall just an acknowledgement that there is an issue. I was duped by Lexus, they are horrible. Very sorry I ever bought a car from them. Dealerships should provide an actual printout on how they certify a car, if they had, the tires wouldnt have passed a certification test. Like a home inspection, I want to see levels and percentages of wear and tear and how they could ever pass worn tires as certified. Lexus shmexus. Poor quality, certified means nothing, horrible customer service.

I bought the car in February of 2005. Today the mileage is 87,000. Besides tires and a brake job the car has not been out of service. Start each and every time and has had zero problems. The seats are still in perfect shape, no rattles or strange noises. Fit and finish are still in perfect shape.

Turned in my leased 2014 GS350 three months early to a dealer in Idaho on 10 June 2016. I leased the vehicle in California. I paid my three months of payments and was told by the dealer that the car was in excellent shape. Two months later, I receive a bill from Lexus Financial requiring that I pay over $230 for excess wear and use. When I called them about it, they claim that the front bumper was cracked and they have posted a picture of it on an internet website. The picture was taken 5 days after I turned the car in to the dealer. I told three different customer service reps that there was no crack when I left the car at the dealership. They dont care. Lexus Financial is requiring full payment, as the last customer service rep told me that my contract states that I am responsible for damage occurring to the vehicle AFTER I turn it in.I called customer service at Lexus Corporate and complained. That representative took my information and placed it in my file, which she said she would do nothing with... which left me appalled. She asked me what I expected her to do with the complaint so I told her that I would expect that Lexus would care enough about a customer who, prior to this issue, was ecstatic about their Lexus experience to reach out and remedy the situation to the customers complete satisfaction. Apparently, they dont do that. It is sad, because the experience I had with Newport Lexus and Riverside Lexus is now being spoiled forever by Lexus Financial over $230. If they do nothing about it, they are surely a stupid company.

I am having serious quality issues with my 2005 RX330 SUV. Some of the key problems include the following: 1. The water pump failed at only 65K miles and timing belt and water pump were replaced ($1100+). I drove an Acura for 110K miles without changing either! 2. The headlights cases have been leaking, poor design. 3. Paints are coming out of the door handles. 4. Fused light bulbs and discolored mirrors.5. Low quality rotors and break pads (replacement cost $1000+).I called Lexus HQ, but they will not help or take any responsibility for the engine (water pump issue). They asked me to go to the dealership. So the business model is, Lexus sells you a lemon for a high price and for 5-10 years, you keep going to their dealership and pay to replace low quality parts and labor. So, if you are planning to buy a Lexus next time, think again as I wont do this again!

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

I own a 2005 Lexus RX300 SUV with 109,000 miles. In early 2013 I began to notice a crack on the passenger side front dashboard. I took it to the dealer and their solution was for me to replace the front dashboard. Total estimated cost - $1,800. The crack follows the line of the passenger side airbag. When you buy a luxury car you expect the interior to last longer than 8 years. The car is parked in a garage. I think the defect is associated with the way the airbag was installed and I further believe Toyota knows this. Beyond the appearance issue I wonder if the airbag is defective?

I took my 2011 RX 350 in because I noticed a small bubble in the side of my rear driver’s side tire. The dealer told me it was not covered under the warranty because it was a road hazard. This is nothing but an excuse not to cover it. If it were a road hazard then there would be some kind of mark on the rim and/or the side of the tire, but there is none on either. I feel that this is a defect in the tire and should be covered under the warranty. It probably started out very small and is now about an inch and a half long, from the tread inward. This car only has 7,400 miles on it. This is my second lease of a Lexus. I feel I should be treated better than this and the tire should be replaced.I would like someone to contact me regarding this ASAP. Regards,Steve **

Airbag light is on in the dash - error code b1111 & b1611. In history bad passenger airbag. Lexus knows this but I will have to replace myself - 800 dollar airbag. That is not right. Lexus knows the sensors are bad in these bags. Why dont they fix their error? Lexus should stand by their product. If airbag deploys, looks like I will have a lawsuit to deal with.

Very easy and enjoyable experience. Lexus is a brand name that you can trust. They always have the newest safety features and all models that youve seen on TV or while driving your previous vehicle. And the cars are durable! These cars are beautiful. The bodies are sleek, yet built to stand any kind of unexpected damage. These vehicles always seat as comfortably as you would assume. If you have children, rest assured they will be safe and have enough room to stretch out in the back seat area. You can also count on this company to offer as many upgrades as they have readily available. If not, theyll add them to the model of your choice. Theyre the newest and most needed upgrades.

The brand offers from small hybrid to larger, mid-size SUV. I have found that I like a variety of cars from this brand, including the hybrid SUV. I like that it has a sleek, rounded appearance. I do not care for boxy style hybrids. The interior is sleek and there is ample room to seat five. There is also a generous truck with plenty of cargo space. People are normally surprised that it offers as much room as it does in the inside. It is an efficient car. The controls and navigation device is good. Television options are there, however I am happy with my initial purchase and do not need anything additional to the model of my car.

Lexus has models from small fuel efficient vehicles to roomy SUVs all at great price points especially for what you get. Many of the smaller cars and small SUVs are hybrid which is great option. It has all the bells and whistles which almost makes me feel dumber than the car. I especially love the GPS and hook up to phone to play music feature. My car already included top of the line features except chrome wheels. But I love that even their baseline models have nice features. The back passenger space can be tight on some of the vehicles but definitely comfortable. The leg room in the front seats to be excellent. My husband is 6ft tall and has lots of leg room. I also like the third row seat option which makes it able to accommodate more passengers.

I have a 2013 model Lexus rx450. Just completed 130k km recently and the car serviced only in lexus. One month before it was showing check hybrid system warning when I checked in the computer system it is saying that to replace battery pack. When I visited the UAE dealer they are saying that it has only 5years warranty and new vehicles have 8 years 160k km. It made me upset so people like us who bought these technology by believing the brand are fools. Now they are saying that it will cost minimum 20k aed to 30k aed. If I sell the car it will get a maximum of aed 60k. Regards, Muneer **. Dubai, UAE.

I had a call from a Lexus case manager name Eric at extension ** about an issue not covered by Lexus, this guy brushed me in two minutes, and lied about a return call he never made to me on a Friday. Today is Tuesday Oct 17, 2017, if I did not answer his call, why did he waited till now tuesday to tell me my car is not covered, not to mention my car has been in the dealer for two weeks waiting on this case manager guy to make a decision. Very poor and professional performance for a luxury car company. Will keep posting reviews on other sites. Dealer service was 5 ⭐️ from my service advisor Jose to the service manager, will recommend.

Lexus IS 350 model 2014 - I had an accident on the highway where the right side back tire was punctured and the car has rolled over 5 times. The car was rated as total damage after this accident. The strange thing that Air bag system has not activated as if there was no air bag system in the car. I think this is a major failure in the safety system in this expensive car that has to be known to everyone. For your info this car has run only 15000 kilometers. I have purchased this car from the Toyota dealer in Saudi Arabia on June 23rd, 2014.

Lexus RX which is the most successful cars of the Japanese luxury brand with global sales of up to 2.1 million units - an impressive figure for a luxury car. Lexus RX 350 2016 officially out in Vietnam in the Vietnam Exhibition VMS 2015 also come with brother LX 570 2016. About Vietnam facelift, new generation Lexus RX 350 strong price increases. The old version had 2.835 billion, the price is now 3.337 billion, up more than 500 million.Standard features on the 2016 Lexus RX 350 includes 18-inch wheels, automatic LED headlights, fog lights and LED daytime running lights, rear black glass, power trunk lid, smart key, with the regime different drive, 2 zone air conditioning system, power front seats according to 8 directions, leather-wrapped steering wheel luxury nodded, 40:20:40 split rear seats comfortable and luxury vinyl NuLuxe. Then, the standard safety features on the Lexus RX 350 2016 includes anti-lock braking system, traction control and vehicle stability, the air bags front, back, curtain airbags, knee airbags, rearview camera Lexus Enform and Safety Connect system includes automatic node collision warning, locate your car (especially useful when your car is stolen) and emergency assistance.

I purchased an alleged 2016 lexus gs-350 from lexus of riverside on 4/29/2016. I reported a navigation defect to them in less than two weeks. They did nothing for 6 1/2 weeks and finally sent a dealership car and service tech. We drove both my car and dealership car. In go home mode it took us in a round-about manner to a dead end road in a different zip code. Both my car and dealership car failed and went to dead end road but I took my garmin gps in dealer car and it worked perfectly. The dealership refused to do anything and referred this problem to their lexus/toyota headquarters in Torrance, ca. The clerk at the headquarters said we would be put in a queue which would take 4 weeks.I spent hours researching, driving, photographing, documenting and sending over 30 emails to them but just got a letter giving me an assignment to send them documents they already had. I also called their 800# - useless. You get some clerk who only gives a first name and never gives you a case number. I have 1 week left for the 4-week queue, so will probably have to sue them since there is no available for this serious problem and they just delay hoping you go away.Next I photographed the navigation screen which shows that the navigation micro sd card is dated 8/1/2015 (gen 8) which according to their published literature is only for a 2015 gs-350. At this writing, the card will be 1 year old in 2 weeks and the service manager told me they usually come out around October for about $169. So either lexus sold me a 2015 and changed the date to 2016 or they are using old parts. I had leased 4 lexus ls series before - 1990, 1995, 1999 & 2004. The 2004 was terrible and constantly needed repairs. So I left lexus. But I read the glowing reports by consumer reports and tried the 2016 gs-350 due to its alleged safety features - big mistake.

Getting an oil change at Stevens Creek Lexus is a nightmare. They are so disrespectful in that they book 8-10 appointments every 20 minutes, so the service is the worst. I am writing this as I have been waiting over 90 minutes for my SCHEDULED oil change. Yes, I made an appointment and still waited and hour and a half (and still not done yet). They should take fewer appointments if it is going to take 90 minutes for each oil change.I also told them about my breaks constantly squeaking and they told me that the brakes in the Lexus IS squeak normally, but if I want to pay for an upgrade, they will not squeak. I asked if I needed new brakes. They said no, but I need to pay for the upgrade if I want them to stop squeaking. CRAZY!

I called Lexus customer service over a disagreement I had with the local dealership where I purchased an RCF. After a week, a junior level employee called me back, explained to me that my original customer service contact was off for the day and then parroted the same story I got from the dealership. When I asked some follow up questions he said he was only reading from notes and couldnt answer specific questions. Very unprofessional in my opinion. I suspect that the CS rep that was working my case had the flunkie call me back so she didnt have to deal with me, but of course that is only speculation. I let it go at that although I should have told the junior guy to have the original contact call when she was back in the office.

Great handling car. All the amenities you could ask for, super good visibility. Handles like a dream. The leather is like butter. Sun/moon roof. Sharp looking on the road and gets reasonable gas mileage for a vehicle of its type.

I have a 2007 GX470 around 55000 thousand miles and park inside garage most of the time. I notice lil small crack around my cluster/meter for months now and I figure oh its just a small crack and then one day I notice a long crack running from left to right about 2 ft long. I call Lexus and they told me bring it in and they take pictures and turn out my extended warranty not cover. WTH and they had the nerve to charge me around $1200 and they ask can I afford to paid $500+. I told them I cant afford to paid anything. It suppose to be cover and they even said that they have customer with same problem. They will contact me 3-4 weeks and let me know how much it cost. Makes me dont want to buy any kind of Lexus car ever. Im disgusted.

Lexus is sporty, luxury and is also stylish. Its got it all. My car is the car that people I work with say OH hell yeah when I pull into work. The Lexus is the most sexy beast of car on the road. Its like mature looking yet its sporty so its young looking. Honestly, I could care less about all the gizmos on the dash and all. Its just a waste of time and money. A car is for driving and music on the radio. Overall, its awesome. Its sturdy and it holds up well.

Lexus RS and Gs models have the most smooth on road experience, up to 31 MPG in city and very efficient in fuel economy. It has more safety features and a GPS app that integrates a smartphones navigation system into the RX and has a turbo 2 liter engine that can get you fast in no time. It also has a new Powertrain function for better use of cars new features, and much improved hardware upgrades from previous models. Plus, it has 3 row passenger capacity and much more leg room, comfortable seats and temp controls, music and TV experience all like being at home and in a comfortable environment.

I own a Lexus 330, my next car will be a larger Lexus. This is the most comfortable and easiest to drive and operate. I went over 5000 miles in 3 weeks, it was great.

When buying a Lexus, you may have a larger initial investment but you will have a high quality car that needs little maintenance. Personally, our Lexus purchase was the best we have ever made in our last 40 years of buying experiences. The comfort is excellent. The low maintenance saves you money. And a Lexus will give you many more miles of driving than the average vehicle.

2016 Lexus CT 200h - has easy handling, fuel efficiency and hybrid drivetrain. 2016 Lexus ES 300h - a luxury sedan thats safe and stylish. 2016 Lexus GS 200t - nice smooth ride and easy handling, comfortable seating, V-6 powered with all wheel drive. 2016 Lexus GS F - luxury mid-sized sedan and, the car that I purchased, Lexus NX 200t - has a roomy backseat, fuel efficiency and incredible interior. I chose the silver color. I love this crossover SUV because its roomy and can seat up to five people. The Lexus Enform Remote allows me use my smartphone to unlock doors and start the engine. It has heated side mirrors and a backup camera.The Lexus 2016 NX 200t also offers additional significant available features. Some features are the upgrade to all-wheel drive, 18 inch wheels, navigation system, power moonroof, leather upholstery, and heated front seats. It offers impeccable cabin construction. It has split-folding rear seating, power front seats and generous backseat room. I truly love my car.

It is comfortable, nice handling, easy to park and a good looking SUV. We looked at all of the luxury 5 passenger SUVs and the RX-350 stood out above all the rest. Good performer and satisfactory fuel mileage for an AWD.

They had various models that I was interested in with various trim level for each model. They could have more models, but what they had was adequate, even if it wasnt huge. Their cars are high quality and the prices are reasonable. They use high quality parts in their car, and their cars are very reliable, i.e. good value for the price paid. There arent many upgrade options and personalization available. They only have a few trim level that you can choose from which bundles in the various options. I would prefer more ala carte selection so that I can choose only the options that I want and not have to pay for some options that I dont really want. The model I was interested in all seats 5 passengers comfortable. There was plenty of interior room as well as cargo space to carry both people and stuff. It could be tight if all passengers are large.

This car (2007 Lexus GX470) has been a treasure to drive. It has never given me any problems. Only in for regular service. Only problem was just recently a minor crack in dashboard. Husband says doesn’t corner well.

Lexus is a luxury car for middle class income earners and it is affordable.. It is environmentally friendly and of quality standard. The spare parts are easily assessible. The model gives the drivers optimum handling on the roads and one feels very comfortable using. It is a car after driving, one still dreams of it whilst sleeping due to it smooth sailing.. I recommend it to every one to purchase it. Life is good when driving Lexus.

Oil Sludge in RX300 2001. Currently just getting estimates of up to $5000 to repair the problem. When I call up dealers no one knows about this problem, but I see there have been settlements regarding this situation. It mentions Toyota has received 3400 complaints about this problem.

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

Do not bring your car tiki the Lexus of North Miami for service! Brought my car in to have the recalled dashboard replaced. When I picked my car up, while driving home, which is about 10-15 minutes away, I noticed my brake light was on and before I could get home my car cut off and would not start. I immediately called Lexus of North Miami and was told by the service advisor that they did nothing wrong and I would have to bring my car back to the shop. I told him how and that my battery was dead, car wont stay started. I asked if he could call roadside service to come and get my car. It didnt seem to matter to him as he said no and Id we find that the alternator and battery is dead, you will have to pay. I was in shock and disbelief bc I had just left there no more than 15 minutes ago.But what was more shocking was when I called back to speak with the Manager over Service, he had the same reaction, and seemed uninterested in the fact that I had just left the dealer and now my car wont start. Now Im upset and was in disbelief and highly disappointed that both service advisor and Manager of Service did not try to solve the problem and did not send roadside assistance to pick up my car. They showed no concern in the fact that my car was not working! And to make things worse, they said, When you bring your car in and were find its the alternator or the battery, you have to pay for it, were not liable. Oh my, could not believe this! This is suppose to be a upscale business that specializes in satisfying their customers. Well not only was I not satisfied, but I felt totally helpless. I will never bring my car back to the Lexus of North Miami ever again! Horrible customer satisfaction service!

On May 9, 2012, I purchased a used 2004 Lexus RX 330 for $14,600. I put a down payment of about $6,000 down and financed about $10,000. My payments are for 3 years at around $240. I drove the vehicle to the Lexus manufacturer to have them find out why my vehicle has a bad odor and other items on vehicle. I found out that this vehicle’s sunroof had been leaking and as a result of the sunroof leaking, that carpet has built up mold and was needed to be replaced. They also found out that there were other things on vehicle that needed replacing; seat belt in the rear seat, front arm controls needed to be replaced, radiator needed to replaced, engine cap was clogged, bushing needed to be replaced, the extra key needed a battery, several dents on the vehicle, tires needed to be replaced and several dents and items that needed to be replaced on the vehicle. The manufacturer advised me that the vehicle was not safe to be on the street without these repairs. I took my concern to Steven and he told me several times that he was not going to fix the problem because he did not have to. He insulted me and my relative and he became very belligerently loud and abusive for no reason. I left the premises and advised him I would be back. It has been 1 month later and this situation has not, up to now, been resolved. Can you please help, because I am paying for car insurance and I have the car payment? This vehicle is just sitting in my driveway for the last 2 months. I have had to rent a rental so that I could pick up and take my son back and forth to college. I hope you can help.

I am the not so proud owner of a 2009 Lexus IS250. My question is why can NO ONE work on this Navigation System but Lexus? Monopoly much? My dash board and all of the material on the doors and everywhere isnt cracking, I can rub it off with one finger. Its melting. You cant clean it because anything you use just sticks to it and it looks horrible. To go along with this my water pump cracked overheated my car and destroyed my electrical system to include the alternator, battery, navigation system, and all of this has been replaced but my navigation system because Im now flat broke and no one seems to be able to figure out how to fix it other than with another $1500 Computer from Lexus because that is the only place you can buy them. And if you do find one aftermarket, no one will touch it. My heat is stuck on and has been since winter. Its so stupid Im ready to drive this car off a cliff! Recall the water heater!

I have a Lexus IS250 2008. Always park my car in my driveway, lived in the same place for 3 years and had my car for 3 years too. One night, came home, locked my car like every time. Next day woke up, getting ready to go to work, open my car and for my surprise my airbag was stolen - my whole entire system. They took the most expensive items from the car. They did not cut alarm wires or broke into the car. Made a police report, gave them evidence of what we found. We found what they call is a ghost key. This type of keys open any coded car without getting the alarm to go on. I contacted the dealer customer service and I ask how safe and secured is their car and they told me that it was the best car in security system. When I told them what had happened to my car they didnt know what to say and didnt want to help. My insurance told me that my car was a total loss. I was mad and disappointed with the Lexus company. I had a BMW before and it is a better secured car than the Lexus.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

I bought 2006 RX 330. The car has 49K miles. The dashboard cracked at several areas. Contact Lexus. They told me the warranty is done and there is nothing they can do.

Moldy/mildew odor coming out of A/C vents. Lexus says they cannot fix this problem. I was told to start the car and let the smell get out before I get in. They told me to set to open air, which I have. It doesnt help. I was told it was due to the hot, humid weather. Corporate also said they will not investigate any further.

The entertainment module must have more shorts than Bermuda. It changes music modules, freezes on volume settings, freezes on XM channels, etc. Changing fan speeds will often lead to music module changes as well as other unexpected changes to controls in the entertainment module. This has been a continuing problem since purchase. We were told that the radio was replaced but that was either a lie or the replacement radio was an equal piece of junk and driving under high-power lines is not a consistent cause of the changes. Chasing the corporate dollar has led to the demise of another higher priced vehicle!

The car I bought is very up to date with technology. Its a very good running car. Best decision I have ever made. Has satellite radio, GPS, charger outlets, lots of space and comfy seats, TV hookups, lots of lights inside, plenty of trunk space, good interior, all electric. They give you the option to personalize the car how ever you want in whatever way you choose. We didnt personalize though and just got it the way it came. The passenger capacity is really good for smaller families with only a couple of kids. I wouldnt recommend this car for big families, everybody needs to be comfortable.

Dashboard cracked right after Lexus warranty ran out and they will not replace. It’s ghastly looking and scary dangerous, but they don’t care. I have sent them photos and all they do is continue tell me that case manager said we were not eligible. It’s our 5th Lexus and we cannot believe they are not replacing. Worst customer service ever. There was a huge class action case that they never sent us a letter about.

First of all, this is my first ever negative review for any company. Unfortunately, based-on what has just happened to us, I felt an obligation to at least warn others. Lexus doesn’t stand by their brand, and ultimately won’t take care of loyal customers even when your car is still somewhat in warranty. We’ve owned two other Lexuses over the past 15 years and have proclaimed we would only buy Lexus going forward for life. Our 2014 RX350 (purchased in 2015 at 28k miles) had a 100k mile warranty or Sept. 2020 expiration. We are just under 130,000 miles on the vehicle and our engine is completely gone (just 6-year old car).We spent over $300 for the diagnostic test alone at the dealership at the request of the manufacturer to validate the assessment of a trusted third party repair shop who told us that the engine was shot and would need to be replaced costing $10K. The Lexus dealership provided an estimate over $6K to fix an engine with the disclaimer that more parts may be needed after tearing it down (assuming the cost is going to be much more). This is not even a new engine replacement. All regular maintenance has been done faithfully at an independent and reputable auto service business.Lexus manufacturer has completely refused to help in any way even though a representative at the dealership says they never see this happen in these models. Our car is unfortunately not worth more than $13,000 and the cost of repairs simply don’t make sense. Lexus doesn’t stand behind its product and have definitely tarnished it’s reputation as a brand. We would have probably spent at least $300k more in our lifetime on Lexus vehicles and passed down the current vehicle to our daughter because of their perceived reliability and quality. This is not the case!!!!They washed it all away for simply not replacing our engine this once or even helping in some way (they didn’t even reimburse us for the diagnostic test they requested to consider the issue). Lexus should be ashamed, and I hope this review helps someone else avoid this situation in the future. Lexus, don’t brag about your product reliability, customer service, and commitment to customers satisfaction. Going forward we will chose to do business with a company with more integrity and honesty.

I recently had the experience of being denied repairs of my Lexus (VIN 2T2BK1BA7AC015824). A known problem exists in the steering column of my particular model, a 2010-2011 Lexus RX350. So, this parts failing falls under the following: (1) a known problem by Lexus and (2) a very new car still under warranty. The only caveat to this situation is that I travel for work, and I spend some of my time in Minsk. I have a Lexus sedan here in the United States, and only just recently took the RX 350 to be my car in Minsk. There, I began to discover the steering noise issue. I understand that the standard procedure for Lexus would be to only cover warranty issues within the United States.I personally feel that this is a special case; I will have to have the vehicle repaired in Europe, so I am prepared to pay for the labor through a Lexus dealer, but I strongly feel that the $1700, plus part I had to order to replace an existing flaw in my Lexus, should not be paid by me. As mentioned, I purchased this Lexus in the United States, I still own another Lexus in the United States, and one day, I will return this Lexus to the United States. My request to have this part paid for has been denied. I find this very hard to believe. The trend with many large companies is a disregard towards customer service that will build brand loyalty. I did not think Lexus was one of these companies, and I am deeply disappointed.It has been my understanding that Lexus leads the industry in retaining the highest percentage of vehicle owners. Neal Oddes, director of product research at J.D. Power and Associates said that, By satisfying its customers on many different levels, Lexus consistently enjoys high-retention rates and “customer retention is extremely valuable in the auto industry because it costs manufacturers less to keep existing customers than to attract new ones, and strong retention fosters favorable word of mouth.Why now would Lexus want to risk its word of mouth reputation in my case? I have a friend who has been at war with GM over the poorest of customer relations efforts and vehicle issues; I personally found it comforting in owning a Lexus. I do not have to deal with such customer disregard, and would readily make this known. Now, I no longer have comfort in owning a Lexus. Where is the world class customer service that creates retention? Maybe you should all take a moment and read the following article on customer service. I understand that this issue is falling under what might be considered special circumstances; however, I had believed Lexus would treat me as a loyal customer, not as an invaluable statistic. This is all very unfortunate, and on principle alone, I am not going to stop pursuing a resolve to this situation. I know there has to be someone in the Lexus organization who cares enough to spend $1700 of Lexus money in order to preserve a reputation that has likely taken years and billions of dollars to build.A colleague of mine recently shared a negative experience he had with a large Canadian airline. He had purchased a ticket to return home last year for the Christmas holiday but was unable to do so because of medical reasons. It was his understanding that the value of the ticket would be honored for one year from the scheduled date of travel. However, the airlines policy was actually to credit the value of the ticket for one year from the purchase date. This information wasnt printed on his ticket, and when he contacted the airline, he spoke with four members of its customer service department, including a senior manager, and received four different explanations of the airlines policy and his possible remedies.During a time following the horrific events of September 2001, my colleague thought this airline, now more than ever (especially after requesting government relief due to lost revenue), would bend over backward to satisfy him, and keep him as a regular customer. Airlines were slashing fares as much as 50 percent to entice fearful passengers to once again take to the skies. He was utterly shocked and appalled. However, he experienced the lengths to which this airline went in the opposite direction.Each of the four representatives gave four greatly varied definitions of the airlines refund and rescheduling policy. Each apologized for his inconvenience yet repeatedly told him what they could not - and would not - do for him. In the short term, the immediate savings by the airline were $400, the value of the unused ticket. The net loss over the long term, however, will be much, much greater. Not only will he and his family never use this airline (they spend about $3,000 annually) they are so furious that theyve told many friends about this experience. Not surprisingly, everyone theyve told has been shocked and appalled, also, saying they, too, will never fly with this carrier in the future.Understanding that the customer is the source of a companys revenue, it logically follows that every customer must be made as happy as possible, especially so during an industry-wide crisis of historic magnitude. Seeing as its not the owner of a company that routinely interacts with customers, but rather the sales staff, operators, customer service representatives and et cetera have direct contact. It must be a clearly understood rule that the customer must always feel right.The customer has to be treated in a way that sets a company apart from competitors. If a company successfully merges this philosophy with a superior product or service, it can earn customer loyalty and in turn, become profitable. Case in point: Nordstrom. A Nordstrom customers experience provides a perfect counter to the aforementioned airlines woeful customer service practices. For years, the story has circulated about a man who had returned tires to a Nordstrom store, and it provides an excellent example of how to exercise a customer-first approach to business.The story is true. Nordstrom built a store in Alaska at a location that had previously included a tire store. A man, failing to realize the tire store no longer existed, brought car tires into Nordstrom, and asked for a refund. Despite the companys position as a clothier (seemingly everyone knows the only rubber Nordstroms sells is on the bottom of sneakers), the sales associate nonetheless issued some type of refund or store credit, thus satisfying the customer. When people talk about this story, many cant remember if it was a man or a woman, a young or old person, but they always remember that it was Nordstrom who put its customer first.Although this example is extreme, and I dont suggest that a company make a habit of issuing refunds, for merchandise it doesnt sell, the underlying principle stands: For long-term prosperity and patron loyalty, a customer must always feel right, even when shes wrong. Even if a company such as the airline in question doesnt want to adhere to this same level of customer service, or more likely, doesnt believe it can afford to, the only question I would ask its top brass is, Can you afford not to? Word of mouth is by far the single most important marketing vehicle a company can hope for. Think of what the word of the mouth may do for this airlines long-term outlook.Not only has the airline lost loyal customers and likely many more once this story spreads, but more importantly, the employees who initially offered the incorrect information to a loyal customer and then blamed the customer himself for acting on the information he received, are still employed. How much more inaccurate information these employees are going to disperse, and what will be the resulting net loss?Follow Nordstroms lead, not the woeful path cut by the airline. Before the next customer crisis arises at your company, I urge you to ask yourself the following questions, so you are prepared to handle the situation appropriately: How does your company resolve customer disputes, concerns, questions or problems? Do your people automatically go on the defensive, citing policies, procedures and counting warranty periods to the day? Is there a mission statement or customer policy in place that governs all aspects of customer service, including conflict resolution?You cant put the onus on your customers to get it right every time. Too many companies focus on the reasons why they cant help a customer, rather than offering solutions to help fix his problem. The reality is, problems will arise. The problems are not the challenge. The challenge is responding to these problems effectively; these responses help determine a companys ultimate success or failure.

Purchased a 2012 CT200h in July 2016. The car was advertised as certified but ended up not being certified due to the airbag recall. Bought the car due to my previous experience with Toyota/Lexus being highly reliable car and it also only had 31k miles. Soon after driving off the lot noticed a clicking noise every time you brake. Figured it was a cv axle noise so waited until the first service to address(car also had drivetrain warranty remaining). Took the car in for the 35k service and dealer diagnosed the noise as a failing brake actuator and recommended replacing it for $3450.The dealer and I opened a case with Lexus customer service. After 2 weeks I get a call saying they do not fix noise issues under warranty. Even if my car was certified they still would not fix it. Went to talk to dealer next day and the service manager told me his CT200h makes the same noise and it doesnt bother him. Dealer also told me I should have bought an extended warranty (Right after telling me even the warranty doesnt cover it!?!?!?!). Escalated the Case with Lexus and received a callback saying nothing has failed so I just need to deal with the noise.After this experience Id recommend to stay away from Lexus. Once you drive off the lot it doesnt matter if you have a used or new car they do not care if you are satisfied with the product or not. Considered trading in my CT200h for a brand new one, but that wouldnt help my issue because they told me even if it was brand new and the brake actuator made the same loud clicking noise every time I touch the brake pedal it wouldnt be covered or fixed. So Ill look at other brand cars to spend 40K on.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

I have significant concerns about my 2006 Lexus IS 350 that the company is refusing to remedy. I have written a letter in an appeal to Lexus to correct a dangerous engineering and design flaw. I have also spoken to the dealership (to no avail) and the department specialist of customer service at Lexus. He assured me that he has taken my concerns to the appropriate managers at Lexus headquarters (this essentially means that they arent willing to acknowledge or correct the issue). At first, I believed the problem was just an irritating inconvenience. The other night, I have discovered that it is a major safety hazard. I have a 2006 IS 350 whose computer touch screen navigation system has stopped working. This is obviously a major inconvenience as it is not just the navigation that doesnt work, it is also the air conditioning controls, the heating controls, the radio controls, the CD/MP3 player, the computer settings and the rear view camera! All of the radio presets were erased without any way to reset them. There is no way to adjust the fan settings for the a/c or heater, I can no longer adjust the base/treble/fade, the backup camera only works 10% of the time and of course, the navigation system is completely non-functional. As the car is only 5 years old and supposedly, a precision, luxury vehicle, one would not expect such major malfunctions affecting multiple systems. Unfortunately, for some reason, they designed all of these systems to be dependent on the navigation computer.I first contacted the company about this issue over the summer and did not receive a satisfactory remedy. I was essentially told that because so many of the computers were having problems, the company was offering to pay of the cost of the replacement part (but not the labor). Indeed, when I explored the issue on the internet, I found hundreds of posts about this problem and other navigation system issues! Given that the company was not willing to replace the defective screen, I would still have to pay over $1200 to $1500 to cover the cost of repair. Like many people, I do not have that amount of money to spend on an engineering mistake. In addition, I feel that it is wrong to ask the consumer to pay to fix something that is obviously flawed and not a result of owner misuse or wear and tear. Frankly, I had much higher expectations of Lexus and was dismayed and disappointed that the company was offering such a paltry remedy for such a major issue! This is an exasperating design flaw and definitely tainted my opinion of the quality of the Lexus product, warranty and customer service. However, I did not realize that this system failure was dangerous until the night of the 18th. Over the last week, the screen has started flashing as the system is trying to load. This is annoying and somewhat distracting in the daylight. However, when the screen flashed a very bright light that night as I was making a left turn at a busy intersection, I almost had an accident. Startled by the sudden light and thinking that the bright flash was the headlights of an oncoming car, I inadvertently swerved into oncoming traffic and narrowly missed being hit by two other cars.I implored Lexus to issue a safety recall for this problem and replace all of the touch screen systems that have malfunctioned before a tragic accident is caused. Although I realize the cost of replacing these systems is a significant consideration, it will be a small price to pay compared to the bad publicity, loss of consumer confidence, reduction of sales and not to mention, loss of human life that will occur if the issue is not rectified, and if the company does not react responsibly and proactively. Their response to my appeal was to offer the same remedy as last summer, 50% off of the component cost with no willingness to issue a recall or investigate the issue further.I have covered the screen with a piece of cardboard so that it cant happen to me again, but I worry about other people who may be unaware that this can happen. Especially since there were many reports online of Lexus owners who were having trouble with their navigation systems. I was very lucky to escape injury.

Disappointed! My 2010 Lexus RX350 died in CDA Idaho. No warning... Oil everywhere, not drivable. Had it towed to Toyota dealership in CDA. Diagnosed as blown oil hose (manufacturer defect). Would be covered if we paid to have it towed to Spokane Lexus, but not covered for the work to be done where it is. It is approx. $200 fix... No recall or letter sent regarding the defect! It would cost more to have it towed! If this is a known manufacturer defect how are we suppose to know?

Well-built. Quality workmanship. My Lexus GS 430 is a 2001 model. Never had a mechanical issue. Just recently changed shocks and a few other minor issues. Not bad for a 16 year old automobile. Still handles well. Paint is still great with no blemishes or paint fade. Although I take really good care of it, it takes great care of me and my family. Quiet as a kitten. Goes when needed. Powerful 300hp V8 still has oomph! Drivers seat looks a little worn. But passenger seats look new.

My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I dont see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I dont like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.