This review is not about a dealership experience or tires. This is a decision that Lexus and Enform made consciously and won’t rectify. In certain model years of the GX 460 Lexus requires you to have a couple of paid subscriptions to use remote start. Now I get and fully understand the need for on-going service with the app that uses cellular signals to remote start, unlock, lock all that jazz via the app. However, to disable the key fob from working direct from fob to truck and have it require a subscription is bs! This vehicle already lacks in so many ways (i.e. terrible infotainment, worst navigation, etc.). This is just a pathetic choice on their behalf.You can experience a painfully slow touchscreen before you buy it and decide if you want to live with that on a $60k truck or not. When you buy you get a year of Enform service so you can’t experience the issue I’ve stated until after the subscription runs out and you then learn about this poor software choice made. Apparently it has caused enough attention that they stopped doing it for 2019+ but have no plans to retrofit a few years (maybe 2016-2018). I don’t know all years impacted as even Enform reps know jack about this. Shame on whatever genius department has their grubby hands in this.

I’ve owned this car for 8 years, and, although it has almost 150,000 miles, it looks and runs as good as it did when I bought it. Regular oil changes and minimal repairs are all I’ve ever had to do. I will always own a Lexus.

On October 2010, I got my pre-owned car; year 2006 with a navigation system 2006 Lexus ES 330.Later, I realized that anywhere I go, it doesnt have the address due to an old virsion. I contacted the dealer that I bought it from and I was told that I have to buy the new virgin which costs $200.00. I felt like its not fair to buy it. If you can have them, send it to me without charge. It will be great. Thank you.

Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!

I am just finishing my last lease of a Lexus NXT200, the quality has been going down drastically, I had many issues in the past three years but the most annoying one is that the AC will take over 5 minutes to start cooling, really UNACCEPTABLE. I spoke to the service team and escalated this to different levels within the organization and the response was that this model and other SUVs do have this delayed feature? BAD THING!

I have been waiting 2 1/2 years for the warranty Dashboard replacement on my 2005 Lexus 330. I was notified by a letter to go down and add my name to a list. I call every few months and get an update. This is a joke. If they cant get the product to do this they should not have sent out a letter saying they would replace. The Dashboard is cracking more and more and I would like to sell the car but it decreases the resale value. I feel this was not a legitimate offer from Lexus since they cant seem to provide the service.

I have had rust problems with my last two RX350 in the tailgate before the first year was finished. The first one occurred in the first 6 months. I replaced the first vehicle after 2.5 years into a 4 year lease at my expense. I contacted Toyota Canada President and CEO, who is also responsible for Lexus Canada. His representative took my information and contacted me back within a couple of days to tell me that Lexus was not prepared to do anything beyond the standard requirements under their warranty. As it stands today, I am stuck with this rust bug for another 33 months. I will not be replacing this vehicle before its lease expires at my expense again. They tell me it is not a problem with the RX350. Two rust bugs in a row and not even an apology from Lexus Canada. Give me a break.

Lexus has denied warranty coverage on our car without any reasonable explanation, and ignored our request to provide reasonable explanations. In November 2013, we purchased a certified pre-owned Lexus that came with a 3-year warranty. At the time of purchase, the front bumper was slightly misaligned, with a small gap between the main body and the bumper on the driver side. Over time, the front bumper kept getting loose, making the gap very wide. Also, a gap started appearing on the driver side of the rear bumper.After ignoring several e-mails and phone calls of ours, Lexus requested us to have the car inspected by the service manager of the dealership where we purchased the car. At the time of inspection (August 13), the service manager looked puzzled and said that he would send the pictures and the description of needed repairs to Lexus. On August 19, the service manager informed us by phone that Lexus denied the warranty coverage because the problems were determined to be due to external causes. This argument, however, has no foundation because there is no trace of an impact on either bumper.On the same day, we sent the case manager at Lexus an e-mail requesting her to answer the following three questions in writing: (1) There is no trace of an impact. (I dont think the service manager found any trace of an impact. Let me know if he said otherwise.) What kind of external cause would make the bumper seriously misaligned without leaving a dent or scratch? (2) I understand that nobody can rule out the possibility of a minor contact on the bumper, such as a contact by another car at a speed of 2 MPH while the vehicle is parked. However, bumpers are supposed to withstand moderate impacts, not to mention minor impacts. If the bumper got seriously misaligned by a minor impact leaving no dent or scratch, shouldnt the manufacturer be responsible for it? (3) How can you rule out the possibilities of defective factory assembly or defective repair/replacement by the previous owner?By phone, the case manager told us that she could only send us a generic denial letter. The letter sent through e-mail simply says, it has been determined that the repair needed to the bumper is due to an outside influence. If they were allowed to deny warranty coverage without any reasonable explanation, they would not have to honor any warranty coverage. We are pursuing this matter through various channels, and we will update this as we get results.

The driver side rear triangle window molding on my Lexus 400rx came loose and was lost on the road. Upon going to the dealership to replace the molding I was told that the entire window had to be replaced to the tune of $235. The plastic molding can easily be replaced with super glue and attached firmly if the molding was sold separately. One has to buy the entire rectangular side rear window to the tune of $235 not including installation to take care of the problem. The passenger side rear triangle window molding is flapping at 65 mph and is ready to fall off. I was told by the dealership that this is a common occurrence with the Lexus Rx series. Lexus charges you $235 plus installation for a plastic molding that at the most would cost $10 to replace.

I bought my brand new 2012 Lexus RX 350 in 2011 and luckily I bought platinum service with it. In 2016, when I feel the pulsation in my ride, I brought my car in for a checkup. The salesperson Mitchell ** told me a bunch of issues with my car and told me that I need to pay for the extra services with came up to be roughly $1,500. Thats ridiculous when I have the platinum warranty. I told him to look at my coverage and only do the work that are covered. He then told me that I need to pay the $148.71 fee since they had the technician assessed my car. That was absurd since I already told them the issue and the technician jumped into the car and took a ride and agreed with that but I have to pay for his fee?I was like whatever, if I pay that fee then they will fix my issues. After I paid the fee, Mitchell then told me that he had to call Lexus warranty service to check on the coverage and it will take a couple of days. He says those parts will be cover but he still needs to get a confirmation with Lexus warranty. So I unhappily left the service center and totally forgot about it. When I remember about the issue after I got the oil change, I went home and pulled out the contract that I first bought the warranty and surprisingly. Its listed in black and white that the rear shocks and ball joints are covered.So I showed it to the new salesperson and hes happily helping me with that. Only to replace the leaking rear shock. But not the ball joints since they are now in perfect condition because I got new tires. How is it that when I first brought in my car, those were the issues that you made me pay and now since its covered under the warranty, they are fine now? Its the same old ball joints. Time does not fix mechanism issues on automobiles without replacement.

I purchased a 2018 Lexus in December and was told by the dealer that it came with Lexus Enform which came with a booklet of complementary services. I signed up for Lexus Enform along with the complimentary trial of Sirius radio and WiFi. The WiFi subscription is offered through Verizon wireless as mentioned on both Lexus Enform and Verizon’s website. The free trial online sign up instructions on Verizon’s website did work and I then called the number listed on their website which is Lexus Enform who then routed me to Verizon for sign up. I spoke with a sales member at Verizon who stated he was signing me up for the free WiFi trial offered by Lexus Enform.After signing up in January I never received a bill or email from Verizon but was shocked when I received a collection notice from Verizon in April, who claimed to have billed me for three months of service. I called everyone, the dealer, Lexus Enform and Verizon to ask why was I billed for a complimentary service and how they will fix the problem. They all blamed each other for the issue and have not received a solution. Lexus Enform confirmed that the service is complimentary for a year but is unable to fix the Verizon issue even though it states on the website the service is provided by Verizon. Verizon confirmed that I was signed up incorrectly for the complimentary service and refused to help me. I’m currently waiting for a call from Lexus Enform customer care for a response.

Great selection of cars. Beautiful car with a very nice silver color interior. Great clear stereo sound. Didnt upgrade much because too much extra cost but what I have is great. My kids love it so I would pick it again if I could. Hope to tell friends about this car because it fits a lot.

The issue is that I was told that the $1,000.00 for es350 2012 incentive ended on 12/22/2011. After leaving Hoffman Lexus, 750 Connecticut Blvd, East Hartford CT on 12/23/2011 with a signed lease, I searched google for Lexus incentives. It is noted on several web sites that all Lexus dealers are giving $1,000.00 until 1/2/2012. Other sites indicate this $1,000.00 incentive is good to 1/3/13. I emailed Al ** and visited him today after no response from email. He and his manager stated that I had not seen it first; then it did not apply to all Lexus dealers. Please clarify for future reference. I have been a Lexus customer since the late 90s and would like to remain with the Lexus family.

False advertising gas mpg, New car Lexus RX 450h 2013 - Numerous complaints to Lexus Co. and Bergstrom Lexus Appletom have not resolved gross disparity of advertised 30 mpg compared to actual 22.3 .

Lexus offers a range of options from family cars to sports cars, fuel efficiency and power. Some models offer space and comfortability while others offer a sporty look and speed. The sleek model of the exterior provides a stylish look. The leather seats and interior accents provide a luxurious look and feel. The outside lights have a futuristic appeal. The navigation upgrades come with the latest software and maps. The bluetooth technology makes it easy to use my cell phone hands free. The option for Onstar gives me a sense of dependability. The car is large enough to transport my family when my step kids and nephew visit. I can seat my kids including a car seat comfortably. This is the car we use for family trips.

I purchased my Lexus new, I do live in Florida and have no garage so I ordered a custom window shade to block the sun. After noticing a hairline crack in my dash I researched the problem and found a lot of owners have the same problem. I planned on keeping my Lexus for a long time. (This is my very first new car ever.) I dont know where to turn for help. I will replace the dash but I have been told its the same dash as originally installed.

My car holds 4 people so thats enough for any of my friends or family. Its the perfect amount for any type of travel to wherever we wanna go. This car gets me happy and is ready to drive whenever and wherever. Its so beautiful and the upgrades help it to its fullest. If she was beautiful before then shes gorgeous now. If I was a car, I would date my car. That pretty much describes how beautiful she is. Im really enthusiastic about my car and I get happy with the varied models. I would buy 50 of them.

I have a 2008 ES 350 with 111,000 miles. (Mostly highway.) I left my house and drove about 8 miles on the highway. Suddenly every warning light came on all at once. I quickly got to an exit ramp when the engine just stopped. It was towed to the dealer where they told me the water pump had failed and the engine burned up. Again, there were no warning lights until right before the engine seized. Repairs were estimated at 7500 dollars for a used engine that was not even a Lexus engine. Dealer offered me $3000 for the car or $3700 if I traded it in for another Lexus. Needless to say, I do not want another Lexus.

I spoke to Appointment agent to set up appt for my car to be seen both for brakes repair and review of rusting on all 4 door handles. Firstly, the agent suggested that he had never heard of such an issue (odd since he has so many 2009 Lexus models on his lot!). Not only was my rusting concern misdirected to an alternative department, my request for vehicle repair suggested I would have to wait in the dealership for hours rather than shuttled home to work and return to pick my car up (because I was out of shuttle territory)! This dealership is the closest one to me in Whitby. This experience and the lack of genuine service from the Lexus Dealership confirms, I love the car but will never buy or promote the brand based on my poor experience. Thank you, Don Valley Lexus - Customer Service is definitely lacking. The vehicle was not purchased from you - but you cost the brand a very valuable client for servicing and future vehicle purchases!

On July 5, 2015 my husband took my car to the Lexus Orland Park, IL dealership to have an oil change. On arriving, the serviceman told him that my car needed other work. My husband already knew that he could not authorize any service on my car without my approval. So my husband called me on his phone and let me speak to the serviceman on his phone. I explained to the salesman that I was headed out of town the following day and did not want to do any other work until I returned. I told him to only do the oil change. He was adamant about my windshield wipers and said that I really need new ones. So I told him only do the oil change and wipers. Minutes later I received an email with a price of $417. I called the serviceman and ask how much was the wipers and why was the bill so high. He told me I needed a 90,000 service and that he went ahead and did it. I told him I did not authorize him to do the 90,000 mile service. He told me that my husband told him to do the 90,000 miles service. He told my husband, after he got off the phone with me that I said to do the oil change and wipers and 90,000 service. So my husband signed for the work. When I called him to asked him why did he do what I did not authorized him to do, he said, my husband told him to do it. After he got off my husbands phone he lied and told my husband that I had authorized the 90,000 miles service and then lied to me saying my husband had authorized the work. I told him I would not pay for it and I wanted to speak to his manager, but his manager said that there was nothing he could do but give me 10% off because the work had been done. These people are frauds. So do not take your cars to them. They will do work you did not authorize and will keep your car if you cant pay. I will be writing to the States Attorney office, they need to be investigated.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

My model is a 6 passenger compact SUV. It has great storage or back seat for groceries and I can fit 5 very comfortably and 6 if need be. There were a couple of models in this style with many different colors and amenities you can choose from or upgrade to. Also they have options for wonderful upgrades and even options if you just want certain things added. Some they had to order but it only takes a couple of days for delivery of the items or car thats chosen. I was able to choose what was available or tell them what I liked and they would find the one with the features I wanted. I love my vehicle because its not huge but can fit things like it is.

What a pleasure & a delight to drive this car! Just completed a car trip from Prescott to Tucson and back. The safety equipment is fantastic! There is a learning curve, but it’s worth it. This car was worth every penny! Very solid & secure! Fun to drive AND it really moves!!!

My first experience with Lexus of Wilmington was about 3 and a half years ago. I had just purchased my GX470 which had a few months of the manufacturers warranty remaining. I had the car inspected by my mechanic. He said he noticed a little coolant residue near one of the inlet/outlet pipes and suggested I take it to a dealer to replace the seals at this location. I called Lexus of Wilmington and explained the issue to a service manager. The service manager told me that such an issue was not covered under the 3 year warranty. I then called the service department at Lexus of Atlantic City and spoke with Chuck **. He told me the repair I needed was in fact covered by the warranty. He told me to bring my vehicle in and theyd fix it free of charge. FIXED, done, no charge, free loaner, and my car was clean as a whistle when I picked it up.A few months ago I filled the tank at the usual gas station. This gas station was closed for a week while they replaced their pumps. I waited until they reopened and then filled up. The fuel I got had a load of metal particles in it. My vehicle began running poorly. I tried to leave it with Lexus of Atlantic City but they had just closed. I had no choice but to take it to the nearest Lexus dealer I could find. I reluctantly left the vehicle with Lexus of Wilmington. They had to drain the gas tank and replace filters and all the fuel injectors. That repair cost $3007.00. I picked the vehicle up and within 50 miles of driving my gas gauge went dead. I took the vehicle back to Lexus of Wilmington.Their diagnosis was that a part they replaced had, as said to me, (fried) and now my gas gauge too was (fried). I was told that it had nothing to do with the previous repair work. I asked if the previous repair had never happened would the gas gauge have been (fried) anyway. I was told this recent damage would have happened anyway. When I picked up my vehicle I was told the good news that the part they previously replaced in the gas level sending process was under warranty (one of the fried parts). I tried to suggest that perhaps a mechanic made a mistake or a faulty replacement part had shorted out my gas gauge. The service manager reluctantly wrote on a parts sheet (No explanation, poss. power surge from previous repair). The gas gauge remediation required a new dash panel (the whole thing, tach, speedo, etc.) which cost me $1310.20.Im not a Lexus mechanic but I believe the facts speak for themselves. Either a mistake or faulty part led to this $1300 repair. Lexus of Wilmington would not entertain the notion that they or Lexus parts should take responsibility for the subsequent repair expense I incurred. The loaners I was provided made me think of trading my vehicle in for a new one.Although Im aware that service and sales are not related I cannot bring myself to engage in the purchase of a vehicle from this dealership. I think the ability to explain good experiences or problems with a dealership in a venue like this are invaluable to the consumer. I suggest to anyone reading this that they should keep service and sales separate when evaluating a dealership. Lexus of Wilmington does a good job in their sales (I sent my nephew there and they gave him a great deal) but if you read the service comments only you will see that the quality of their service departments customer satisfaction has deteriorated.

There was a recall on my Lexus SUV. I was in the hospital when it came out and missed it. Shortly after expiration date I called Lexus and they told me to bring car to the dealer. The dealer found the problem and was happy to fix it. When they reached out for approval at corporate the dealer was told that Lexus would not approve. I wrote the CEO of Lexus USA explaining the problem and challenge due to medical issues. The CEO nor anyone ever had the courtesy to respond to my letter. The problem with the Lexus is only getting worse. This is not a company that cares about the customer.

Lexus offers several hybrids and sedans and many other models for every taste. There are family and sport models as well. The cars have a very attractive look. Not too flashy but sleek. Sound system was excellent, comfort level was excellent, included GPS and other electronic assist features. Some upgrade options existed but I found the models that were available to me to be fine. There was a sound system upgrade that I considered but I was happy with the sound system that was standard. Plus theres plenty of room for four people. Ive never sat in the back of my vehicle but I have ridden with my wife in the back of a friends similar model and found no issues. Overall, a fine purchase.

2008 Lexus RX 350 Water pump was leaking out the shaft of the pump. To change this water pump, they tell me they have to pull or lift the motor. It will cost over $2k. For 60 dollar pump, I going to have to pay them $2k. I had to have my car towed to my house one night only to find out I cannot afford to fix the car. The bearing went bad in the water pump. I think it should be something they fix for part price only because it not my fault you put a car together that you have to pull the engine to get the water pump installed.

I just leased a 2017 Lexus NX 200T and have been driving it for about 4 months. I am very unhappy with the Bluetooth system. Previously, I had a Ford Edge and the Bluetooth was far better than the Lexus. I never had any issues with it. When I place a call in the Lexus, I will say Please call John Smith. It then pulls up John Smith as well as several other people and asks me to select who I am trying to call from the list. If it doesnt do this, then the other thing it does is when I say Please call John Smith, it says are you sure you want to call the contact? It absolutely NEVER just allows me to call someone without taking me through these steps. I have been to two different Lexus dealers about this. One told me it would take my new car a while to recognize my voice... OK, it has been 4 months and I went through the voice recognition set up a while ago. The other dealer could not explain it. Had I known this is what it is going to be like just to place a call, I never would have leased this vehicle as I am stuck with it for the next several years.

After buying a car with 76k$, I still need to pay 250$ annually to get the remote starter feature working!!! Thats ridiculous!!! It comes with one year free subscription and then payment start 170-450$/yr!!!å

We have owned other makes and the worst dealer experiences have been with Lexus. This is not our first negative experience but it is the latest. Lately we discovered what Id call seeping at the water pump. The start of a leak. Not dripping yet. Thought best to have it fixed before it gets worse. Brought it in and Dealer said it was not leaking so it would not be repaired under warranty. To add insult they suggested we should Test drive a new model (joke).

My 2005 Lexus RX 330 also hairline cracks on dash. I have contacted Lexus Customer Service concerning defect in dash. Their response was vehicle is out of warranty. I have 110K miles and knew my vehicle was out of warranty. I thought since Lexus had acknowledge of the faulty dash would replace them since they are aware everyone is having the same problem. Im concerned the crack near my passenger airbag could cause possible eye injury if the airbag deployed and the debris from faulty dash exploded everywhere. Lexus should repair the faulty dash when they are aware everyone is having the same problem. I dont think Lexus is concerned about safety of their customers.

With 89000+ miles, I was told the timing cover gasket was leaking and to replace it would cost $3000+ because the engine must be pulled. I asked what type of gasket would be replaced. The service manager stated that a liquid gasket would be replaced and that Lexus does not use a fiber gasket. He also stated that the liquid gasket melts from the heat of the engine and causes the leak which happens quite often. When I checked Toyota I found the company uses a fiber gasket on their timing cover. This is a definite design flaw in the RX 350. No doubt the melting of the liquid gasket contaminates the oil. Because of the risk of the leak to happen again, as soon as I can afford it, the RX 350 will be traded for a Toyota. It proves that Lexus vehicles are high maintenance and too expensive to own.

Purchased the pre-certified SUV (2013 Lexus GX 460) with 22k miles. The following week I noticed the front left bumper was detaching from the body. Brought it back to the dealer who sent it to auto body shop to have it repaired. He installed new pins. The following month noticed the same bumper plus the rear right bumper panel was falling off. Brought it back again, this time they placed a bracket into the panel. Approximately 6 months later, the same issue occurred so I kept pushing the panel back in. In June 2018 I noticed the rear and front bumper panels were worse than ever. Just returned from the dealer and was told at this point there is nothing they can do since this a manufacturing defect that is common with Lexus as well as Toyota vehicles. The only way it may solve the problem permanently is to replace both bumpers!! Owned a couple of Lexus SUVs in the past and never had this issue until I purchased this model. NEVER BUYING A LEXUS/TOYOTA AGAIN!!!!

Lexus was a recommendation from someone I know and from third-party reviews (e.g., Consumer Reports, Edmunds). My experience/relationship with salesperson and customer service was good. I prefer this brand/model for connectivity technology (e.g., smartphone, tablet, media), good acceleration/engine performance, seating capacity, residual/resale value, hybrid, diesel-fueled and electric powertrain options, interior roominess and minivan options. Also, quality / workmanship / AWD (All Wheel Drive) / off road capability / handling / warranty options / value for the money / price / maintenance / operating expenses / SUV / crossover options / durability / reputation of the brand / model.

The dash started developing very fine hairline cracks about a year ago. Over the last month the cracks have gotten much worse. I have seen even picked up small foam pieces on the floor coming from the dash. It is a real shame since I otherwise like this car. I have informed LEXUS Customer Service via e-mail with pictures about this quality problem and they asked me to take the car to a dealer for evaluation. The dealers replacement estimate was $2519.00. I informed customer Service about the cost and was told that the car was out of warranty... They did not have to offer anything to get it fixed but will give me 25% off the repair. This would still cost me $1889.25, totally unacceptable. I have owned many cars brands in the past and none of them ever had a quality issue like this. When buying a very expensive car anyone expects top quality. I do not understand is why there is such a big cost difference between various dealers for the same repair (based on other posts). Recent history shows that Toyota is reluctant to stand behind their products and if there is a class action lawsuit, I would like to know how to join. Unless Toyota comes forward with a better offer this will be the last car I have bought from them.

The Lexus vehicles look very professional and you can tell they were made the highest quality materials in the market. The advanced technology features are a big plus that this brand comes with. Theres the ones made for families and ones made per individual use of a specific person to use. Depending on your lifestyle, the brand offers what consumers would need the most. It does not provide a lot of passenger capacity but it makes up that with other features that the brand offers in its vehicles overall. I would not advise big families to choose this brand but it is still good. Im also basically satisfied with the amount of personalization allowed for this brand of vehicle. Just about anything you can imagine changing, this brand allows it to happen easily.

Lexus offers something such as a map and it also offers a useful something that makes sure you dont bump into anything. Its also helpful when youre lost and has many stuff. Im satisfied because it looks great to me with painted red and with the map and controls, with a safety system for getting in and out of a parking spot. There is enough capacity to seat 5 people so Im happy with that and also has an opening in the middle back seat to store something.

Park my car. Everything were fine with the car. I have a 2001 lexus 300gs with a 124,456 miles. The next morning started the car. Abs vsc off and brake light were on and I didnt have no brakes.

While driving my 12 year old daughter yesterday in my 2007 Lexus IS250 with a 105,000 miles my vehicles interior dash gauges and navigation starts flickering all crazy like it was possessed. Then the car looses power steering in a curve... As I try to slow down the power brake light comes on my daughter begins to cry.... This was not a good experience to be dealing with while driving your child. Thankfully I got the car pulled out of traffic and safely to a parking space... Thank God I wasnt on the interstate or the highway.....

Its been going on for years now. They call it a reconditioning because the word RECALL I guess is a little taboo. My interior has melted! If you catch it with your fingernail, a chunk of my dash is under your nail. My upper dash, which meets my windshield, looks wet. I can literally sink my fingertips into the dash. So, I take it in for this reconditioning and they are very thorough while taking pictures and writing notes. I take it back to get all the panels installed and they didnt even give me the parts that are affected the most. No dash, which is extremely noticeable, or door panels and arm rests where you actually come in contact every time you drive the car. It is so sticky, my interior is melting and Lexus wont replace the defected parts. I have seen cars that are 50+years old and do not have these issues. There has to be more Lexus owners who are experiencing this same sort of mistreatment. I am willing to take this as far as making it a legal matter and posting it on every social outlet that will let me do so. Shame on you Lexus. Some of these models went for over $70,000 new, and your interior didnt last 4 years.

I have this beautiful Lexus LS460 that looks great on the outside and always kept in the garage. However, when you open the door and see that the door panels and the dashboard have a gray looking film on them and are sticky to the touch it spoils the whole idea of LUXURY AND LEXUS being used in the same sentence. I called the 1 800 Lexus number and they told me there was a recall for this problem but it expired last year in 2017 and that they sent out recall notices. I have lived in the same house for 15 years (longer than I have had the CAR) and I have never received a recall notice on my vehicle. I am frustrated and looks like if I want to fix it that it is going to cost thousands of dollars to do so. I am very disappointed in Lexus! I thought they were a better company than that.

Probably this was my worst decision to buy a pre-owned 2014 Lexus IS 250 AWD back in 2016. I was certainly duped by looking at those J.D. Power ratings of dependability and reliability. Bought a pre-owned Lexus dealer certified 2014 IS 250 AWD and vehicle is in a very good in condition until a couple of days ago where AC was blowing hot air when I was doing a long trip with my family along with my newborn four and a half month old. The AC was working fine till we reach the destination and on our way back is where the AC did not work and we had to drive back home 140 miles under 95 degrees hot day with a four and a half month baby. I had shared my experience with my colleagues and they say I shouldve bought an extended warranty. Damn! Why in the world should I buy an extended warranty when I am paying so much for a car which is branded as reliable and dependable? This is nuts. So, I took my vehicle to the local Toyota dealer (obvious that the Lexus dealer is going to rip me off with their charges and that is totally fine because its LEXUS) and it costs me $700 to fix a sensor and redo the whole AC to be up and working. Very dissatisfied with Lexus and did not expected this kind of issue when the vehicle is still under 100,000 miles. Definitely, moving to a different brand in a very short time.

After purchasing two Lexus’, I thought I would stick with the brand for a very long time. This will probably not be the case. After having a series of very negative experiences with my 17 RC350, I will most likely never buy another Lexus. A little while after purchasing the RC it started developing a tapping sound. This noise continued to get louder and I was able to hear it from inside the cabin of the vehicle. I was able to locate the noise coming from the mechanical fuel pump. I took it in to my local dealer for repair. They told me they were unable to duplicate the concern and the assistant service manager displayed no customer service skills whatsoever in any attempt to help me with my issue.I contacted the Service manager the next business day and was able to come in and work with him and the diagnostic tech to duplicate this noise. We spent an hour test driving and listening to another RC they had on the lot. I was told to make another appointment and they would take another look at it. While it was in this time, the dealer involved the regional field specialist and dug deeper. I was ultimately told that even though they were able to duplicate this concern, it was normal operation.I made a complaint with Lexus customer care and this complaint was escalated twice. Two of the three people I spoke to at Lexus were more interested in talking than actually listening to my concern and again showing any kind of customer service. This includes the last individual who was the highest executive level I could escalate this. They made it very apparent that they were not interested in assisting a repeat customer with a valid concern. They made it very clear that losing any further business was less important than repairing my fuel pump.Lexus advertises their luxury vehicles to be the quietest on the road, but when you bring them a valid noise complaint they don’t want to honor the bumper to bumper factory warranty. This is the opposite of what I expect when I invest in a luxury car company most of all Lexus. I did quite a bit of my own independent research and determined that fuel pumps are a bit of a sore spot with Lexus and a bit of an Achilles heel.My vehicle shares the same fuel pump as the IS and the GS. I was given a 2019 GS as a loaner vehicle and the fuel pump was at least 80% quieter. I was also able to determine that the fuel pump for all these cars has 4 successive part numbers. Lexus has obviously redesigned this part several times for important reasons. I am left to wonder if my generation was updated due to excessive noise. Ultimately the unwillingness of Lexus to take responsibility for their product and their customer service leaves me no other choice but to leave record of this and let others know what I have experienced.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

Lexus GX460 is a great vehicle, a true SUV. The only negative is poor gas mileage coupled with a small gas tank; so many gas stops on long trips. Nevertheless, perfect size for four adults. Billed as a 7 passenger, not even close unless 3 of those are small children and you don’t have any luggage or bags of any size. With 4 adults you do have enough cargo room for 2 adults and 2-3 children.

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in todays market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, thats what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.

I loved my Lexus. They have many different models for many types of people. I needed one to fit my family, and it works well for us. The Lexus was easy to clean. It was very sleek and even though it was older, it still managed to always have a new appearance. The passenger capacity fit all five of my family members. My children were not squished and sat very comfortably even with their car seats and booster seats. Very luxurious car. I have had many people compliment my car. I have not upgraded yet, but I am now looking to buy a new Lexus with new features. I will find out more features from the dealership. I cant wait for the new technologies they have put into such a great car. We are now selling this model, but we will be looking for another Lexus.

The solid construction, attention to detail and tactile quality is phenomenal. The level of refinement is impressive and durability is exceptional. Details matter and the Lexus does not disappoint. Reliability and confidence of driving is ever present.

Side view mirrors are a safety hazard. They are oversized and too high. Cant see the road when making a turn. You have to move higher over the mirrors to see where you are going. Very frustrating when getting ready to make a turn at an intersection where I cant see where Im going because the oversized mirrors are blocking my view of the road.

I purchase a 2010 RX350 in October 2009. When the year came around, I needed to have my navigation system updated. I was told that I have to purchase a disk for $199. This is a luxury vehicle and you want the buyer to pay that kind of money for an update. Cars of lesser luxury like Lexus are giving their customers free update for at least 3 years. I would like to have at least a free update before you ask me to pay for one. I am paying enough for the car as it is, and this is the treatment you give me?

Lexus offers cars that are very fast and comfortable to drive. I am a fast driver so I would recommend a car from this brand. The appearance of the cars would be defined as beautiful and makes you fall in love. They all have their own unique look. The car is very nice, they have a wonderful shade of color. Because of this they look more beautiful than they really are. It has love and adventure written all over it. If I had a family we would go everywhere in that car.Thanks for the car. The girls go crazy for these cars.

I purchased a 2008 IS 250 Lexus in San Diego, California. Since purchasing it, I have had all my service done at the Kearny Mesa, San Diego location. This car has been riddled with problems and recalls including engine, brakes, seat belt, navigation and more. The problems just are never ending, and it does not seem Lexus is interested in taking any responsibility. When my touch screen system stopped responding to touch (350 miles outside of warranty), they quoted nearly $2,800 for replacement. They built a cheap car, charged a premium for the car and are collected from each of us to have their poor workmanship items repaired. I will never buy another Lexus and would never refer anyone to them either.

In June of 2014, I leased a new 2014 Lexus GS350 F-Sport. Well starting around 1700 miles the car started having issues such as warped rotors and the rear power sunshade decided when to retract and deploy on its own. Then a couple of months later, the real issues started with the car. I would go to get into the car but it wouldnt start. The engine would act like it would turn over and start but it wouldnt. Sometimes it took up to 10 tries to get the car started. Sometimes it just would go to accessory mode without even attempting to start. So needless to say, the car has been back and forth to the dealer for multiple electrical problems. Here are the biggest examples: Obviously, the non-starting issue. The power retractable steering wheel and power seat took me on a wild ride while driving down the road. The power rear sunshade still has a mind of its own. The Lexus Parking Assist senses things are there when nothing is actually there and then sometimes they decide not to work at all. My Navigation System crashing and rebooting while driving. Horrible squealing with the brakes, etc. The car has been in and out of the service department for all the electrical issues and they cant find the reason for the car not starting or any of the other electrical issues. The car only has about 7600 miles on it and its currently in the shop since May 11, 2015. Im getting quite annoyed and concerned that Lexus would produce a $60,000 vehicle with these types of problems. They are known for their reliability, craftsmanship, safety, and state of the art cars -- I beg to differ. I am just waiting to hear back from the dealership to get the next excuse of why they couldnt fix the car. Needless to say, this is my first and last Lexus. I just want Lexus or the Lexus dealership to buy back this horrific lemon of a car and give me my down payment back. There are better options out there.

My Lexus car is small black and gray and red from the inside which I think is amazing because of the colors because I dont see a lot of people with the same colors. I feel like it is one of the most beautiful cars in the world just from its appearance. I would not buy any other car that looked different. I think I am the richest person on earth just looking at my car. It works amazing and I think that it is the best car ever and that everyone should buy one someday or you might not be lucky because of its upgrades and personalization options. However, I dont like how there is only 2 seats but I wish there were 4 to 5 to make more people sit in the car of amazingness. I also like how there is two seats because it drives faster and it is more customized.

I had an engine replacement done, due to the oil sludge issue. Corporate Lexus paid for 75% of the repair, with a used engine at a Lexus Dealer. Upon return of the vehicle, I was having major steering issues. I took the car to my non-Lexus mechanic. The rack was loose, and moving all over the place. He attempted to tighten and ended up replacing, but advised to take the car back to dealer as; 1) he felt the rack replacement was due to faulty work and; 2) there was no rubber bushing in the front of the vehicle. I took the car to a more local Lexus dealership, prior to even discussing the situation with me, they called corporate and left a message. They felt the car was dangerous, and there was a bracket missing from the engine department, and the engine was moving. The only response from corporate is that, this is a labor issue. I took the car back to the original dealership, and was told nothing was wrong with the car, other than the wrong rack. 1 person told me the rack was too long. Another person at same dealership said the rack was too short, but perfectly safe! The engine moving was just 1 of those things that happen, changing or (evidently checking) the mounts are not part of an engine replacement job, but they would call the dealership, to inquire what was meant by the missing bracket. Obviously, the call was never made. Now, I am having issues getting the car fixed, because honest people wont touch the car, because they do not feel that I should be paying for repairs. Now what?

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

We bought my Wife a 2006, Lexus RX330 from a dealer in Scottsdale, AZ, One of Warren Buffets dealerships, Infiniti of Scottsdale. The dealership claims they check used vehicles thoroughly and fix any problems, but dont believe it. We bought a warranty for it but it doesnt cover a lot of things. Since owning this vehicle the last 2-1/2 years we have had to repair the following on this P.O.S.: The power steering high pressure line, the suspension control arms and bushings, half of the catalytic convertor bank, the rotors and brakes, and now this week they tell me my fuel tank charcoal canister is bad.The warranty covered $2,500.00 for the suspension parts, we paid $2,800.00 for the warranty! The rest of the repairs has cost us, out of pocket, $3,800.00. I will never buy a Lexus again! If this is the top of the line Toyota, I would hate to see what the entry models are like. Honda, Chevrolet, and even Ford are much more dependable and way more affordable to keep running and on the road.

I have contacted the Lexus service and and went to the service departments in person. They all didnt accept the car. I dont get it. I had the car checked before I shipped it from the States and I did make a complaint about the engine shaking to the service department when I was in New York, Manhattan service center. I had the car checked and the service department told me everything was fine. Now the car is dangerous to drive, engine light is on and the traction light is on. I went to a mechanic here and he said that some cylinders needed to be replaced. Other than that, my drivers side drive shaft needs to be replaced due to the rubber that is wearing off and some kind of liquid is coming out of it, which cost a lot of money and I went to the dealership and they told me that they couldnt even order the parts for me because they would never come. The car has two recalls that needs to be done. The gas pedal keeps getting stuck to the carpet and something that has to do with the fuel, and Lexus is putting my life at risk because I got the car from the States. I really do not understand. The car is still a Lexus and still belongs to Lexus. Im demanding the repair to be done by Lexus company at least from Japan. If you would at least send me an email to someone I can speak to in Japan, I would really appreciate it. The car only has about 9000 miles which is considered still new. Ive asked the Lexus here in Saudi Arabia to at least check the car from the computer to see what the problem is. They refused and told me the codes wouldnt come up because its an American spec car which is really just an excuse because Im 100% sure that it will read all the codes. Please direct me to someones email, just someone who could help me. I moved to Saudi Arabia and had to ship my car because of my work and was transferred here. Im seriously going to look up legal actions against Lexus!

Lexus ES330, 2004: I purchased one in 2005 with 13,XXX miles. From day one the slow shift has been a problem. The car constantly bucks when the gears change. I have taken it to service and theyve reset the computer many times. My biggest problem is the delay when accelerating; sometimes 3 to 5 seconds (if at higher speed and need to change lanes, etc. ) the delay has created near misses. I cannot get Lexus to admit this is a problem, or prove it. They say they re-designed the transmission (I think) in 2009. Meanwhile, Im stuck. I hate this car. There has been no change from Lexus service. They do not admit it is a problem.

LEXUS Enform - Sadly just noticed that I have been getting charged $299.90 for automatic renewal every year on a car I have not owned since 2013. Even though the car was traded in they dont automatically cancel or contact you in any way to keep renewing. Out $1500. Ouch!

Purchased a used RX350 16 months ago. 2016 year model. Love the looks of this car. I drove a 2014 Ford Escape Titanium for over 6 years and that car was way above this car in every way. So disappointed.

I called Lexus customer rep, no help. They will not fix. So why pay the high price for Lexus when it is cheap product. Please look at all your Lexus gx460 2013 model. All metal folding seat have rust my.

I have a 2007 RX350 with 50,000 Km on it. I noticed oil drops on the garage floor. Dealership cleaned underneath the car and when I took it back for them to check where the leak was coming from, they said it was the timing chain cover; the whole engine must come down and the cost would be around CDN$2,500. If I do not have it fixed, can I just top up the engine oil or would there be other consequences?

I drove my Lexus 250 to a reliable Dealer - Pohanka Lexus Chantilly, VA. They listened to my concerns and had diagnosed the scenarios. I am kind of get convinced that my former car Honda Accord Ex v6 with bigger power engine; it performs much better driving on the highway.Well.

Lexus had issues with brake actuators so the warranty was extended and letters were sent. If you didnt have a problem during the warranty period no action was required and no action would be taken on the vehicle. The warning came up on the dash after the extended warranty was over. We were told by the Dealership Service Manager that Lexus Corporate had always helped in the past on this issue so We had the work done at the Lexus dealership, about $3,500. When Lexus Corporate was contacted the Lexus case manager said they would have to look into it. They called back my cell but left no message at all. I called back but the case manager was unavailable, and I was told they would call back. This same process repeated several times. Finally, I was able to speak with the case manager and was told the policy is strict and nothing is done on extended warranty after the warranty period is over.Why were we not told of the unbending policy from the beginning? To the contrary we were told that Lexus had always covered this issue out of warranty in the past. We could have taken the car for the repairs somewhere else and saved money but were led to believe Lexus would probably provide full relief. Why is Lexus charging full price and making a profit from a known issue?

I purchased new my 2008 IS 250, it now has 48,895 miles including an extended four year warranty that is about to expire. I noticed chunks of the dash and door panels literally start falling out, as well as the material turn to a melty, gooey mess. I reported this each and every time I was at the dealership, who graciously agreed to send the car in for detailing (at their expense) - then later tried to tell me that the car was out of warranty, and that this problem was caused by chemicals I used when I washed my car! It wasnt until I became enraged that they sent my issue on to Lexus-in-the-sky, who came back with what they called a fair, good will gesture..... They would pay for half of the replacement, to the tune of $2800.00, since the damage was not considered a material defect. I have two other cars, neither of which are LUXURY cars, both older, one with +125k miles, and the interior looks like the day the car was purchased. I live in Florida, and granted it is hot - but similarly, other makes, models and brands of cars are not plagued by this problematic inferior, interior dash/door panel material.Lexus is branded as a luxury line of cars, and when I purchased this car, I paid for the REPUTATION that comes with the LEXUS brand - including vehicle design, performance, workmanship, and customer service. What I have gotten is five recalls, one including a new rebuilt engine, one for gas pedal issues, air conditioning problems, and now this continual runaround about a problem that is, continues to be recognized as a wide-spread concern.LEXUS needs to bone up and admit there is a problem and its more wide spread than they let on. They also need to stop calling me about their stupid sign-and-drive promotions. I will not invest a dime into any Lexus vehicle until they make this right.... Or not!

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

Bought new RX350 from Lexus of Austin. DPS trooper pulled my wife over to let her know the bumper was coming off. Dealer accused us of wrecking the car. We did not wreck the car. Not according to my insurance company or the Trooper that pulled her over. They finally agreed to fix the car and screwed that up. Never buy from this dealer.

Me and my brother were driving from oregon to california. He was in a Lexus 2014 IS 250. We were going down the 5 freeway around 65-70mph when I saw his brake lights turn on and he lost control of the car. Before he hit the division line you could see how the brake lights were on but the car didnt stop, it just burned wheel and then he knocked down the division pole going an average speed of 30 mph - where he went on the opposite side of the freeway, where he was hit by a semitruck, leaving him in the hospital and the death of our pet.

My vehicle, and doing research there are numerous other Lexus models and years all experiencing oil loss from the timing chain cover gasket causing oil loss that will affect the engine and safety. Lexus has not provided a recall on this known issue. They request $3500 to fix the leak with a new gasket. This has the potential to eventually lock up the engine if enough oil leaks out.

Lexus RX350 is comfortable and roomy. Gives a very quiet ride. It was purchased used but being a quality vehicle we expect to get many years of service. It has a powerful engine so can be used for towing. It feels heavy on the road so feels safe. Good anti-theft system. The tinted windows cut down on sun glare. It has two power front seats. Like the all leather interior, the heated front seats and duel climate controls. Power lift rear door. Has several indictor lights to show if there is a problem with things like the oil level or the tires. But the indicator light for low tire pressure is hard to reset. It does not have a backup camera. It is kind of hard to get to the spare tire and I would have preferred a regular spare to the donut spare.

My 2007 Lexus 350 right front headlight has had condensation since the time I purchased the vehicle for my wife in November. I am a used car dealer and have always had a preference for the Lexus line due to the quality and customer service. When I contacted our local Lexus dealer (Mcdermott, where I service my Lexus inventory and my personal es330) they indicated that the warranty had just expired in November but they felt Lexus would give me some compensation, if not honor the warranty. After I had the car inspected I was contacted by Lexus and they said, quite frankly, they denied the claim and that was it!! Do not bother to discuss the matter further, that was it. Now I am faced with a bill of $700+ for a problem that Lexus has acknowledged. Is this any way to be treated by a customer and a dealership which specialized in Lexus line?

Before I begin my complaint I would like to say the car drives very well and is very sporty. I get a lot of compliments on the vehicle, then they say why is that peeling like that? My Email correspondence with Lexus about my issue: I have a 2006 GS300. I recently noticed my molding along the front windshield that runs along the top to the windshield beginning to PEEL. Really unbelievable for a luxury car. It is embarrassing and damaging to the Lexus brand to have something like this occur AT NO FAULT of my own to this vehicle. I was at the local dealership on a separate issue and was told the roof drip molding was $763.67, absolutely unbelievable. Total repair cost $1200. Why would this peel like this? This is my second Lexus. I had a LS430 before this. I have by far had more issues out of this vehicle than any others I have owned. I am just blown away and I need Lexus to stand behind their brand. I would like the roof molding repaired. This is just ridiculous to have an issue like this on this type of car.The response from Lexus: Thank you for contacting the Lexus Customer Satisfaction Department regarding your 2006 GS 300, Vehicle Identification Number **. We appreciate the time you have taken to share your thoughts. As an automotive manufacturer, Lexus feels its warranty is one of the most comprehensive in the industry, and demonstrates faith in the performance and reliability of its product line. Lexus also realizes that product failures can occur on any vehicle at any time, and regrets any inconvenience this may cause.In an effort to be sensitive to the expectations of Lexus customers, we review matters on a case by case basis when a product failure occurs outside the warranty period. We have examined all information pertinent to your request for assistance, including the nature of the repair, mileage on the vehicle, and the warranty expiration date. We conclude it is not appropriate for Lexus to provide assistance on the repair of the front windshield moldings. We apologize that this may not be the response you hoped for. If you require further assistance, please contact the Lexus Customer Satisfaction Department at 1-800-255-3987, Monday through Friday, 5:00 a.m. to 6:00 p.m., or Saturday, 7:00 a.m. to 4:00 p.m., Pacific Time.My final response: First off thank you for your time and attention to my concern, however I am not pleased with the decision. I see now purchasing a second Lexus was a mistake on my part. I understand Lexus has the right to not stand behind their product and I have the right to not purchase their product. I understand CLEARLY from the discussion from my service advisor that I purchased a USED vehicle not a new one. However as I stated I purchased a used Lexus with a verifiable service history. In fact it was a Lexus certified vehicle. I purchased a used Lexus, not a used Hyundai, Mazda, Chevy, Honda or Ford. Which by the way has a more comprehensive warranty than a Lexus. 5 years, 7 years, and lifetime on certain parts. And cost far less on the initial purchase. Now a Lexus as stated in consumer reports has a better resale and loan value. So I suppose there is the trade off.But as I stated on the outset I will not be purchasing another USED Lexus product certified or not. I will however let the message board know about my experience. I will also let anyone know about Lexus products/customer service and if the paint begins to peel for no reason, out of the blue it’s your issue. Lexus customer service will stand behind the small issues but when it comes to anything costly you’re on your own. I wonder if the door falls off next or the spoiler blows off while driving, the bumper just comes unhooked for no reason, my seat brakes apart… I mean really whats next. Even though it’s a luxury car, it’s not quality built - these are things that should not happen to this type of car.This email may not mean much in the grand picture. I am just one consumer, but I will exercise my right as a consumer. My wife and I have owned Mercedes, BMW, Acura, Audi, and Infiniti. We never had any issues like this to occur. Lexus wants nearly $1200 for a piece of plastic molding!!! Ironically I have never heard of these things happening with a Toyota, only with a Lexus. A Lexus may look good but the quality is another subject.

Dirty Trick at Lexus South Pointe...Beware!!! Beware!!! Baware!! All Lexus owners Just sharing my recent awful experience beside others. They have adopted Dirty Trick of misusing Estimate Sheet.... You will be asked to sign on very higher Value Estimate by saying: this is just an Estimate not actual and when you see the unexpected high bill they will show you the Estimate. You Signed the estimate. What a cheap way to steal money. They charged me Insane for Instaling one tyre. Standard of service had reached from bad to worst. It seems service advisors are forced to Rip every Lexus Owner who walks in. Horrible.... Customers are just a ATM Machine for them..

You can always spot a Lexus. Theyre sleek, stylish, fully luxurious and theyre desired. It has modern features, has a streamlined body and its very beautiful. There are so many options, too. Sedans, SUVs, convertibles, they literally have everything you could want. You can get leather seats, custom colors and custom paint jobs if you desire. You can also get fuel economy features, and some awesome entertainment options if youre into that. Bluetooth equipped so you can connect your mobile device for hands-free operation. In addition, you can have as many as five or six passengers depending on the model. If you need more capacity, there are SUV options to suit your needs. A full sized sedan also has ample seating and youre never going to feel claustrophobic. If youre looking for affordable luxury, Lexus is the right choice.

I bought my Lexus at Butler South Atlanta. On the very first day, July 3rd 2017, that I received my new Lexus, there a major problem by the time it was driven 152 miles (very first day of having my car). The car went into limp mode, not being able to exceed 25MPH. This was alarming to me since this was suppose to be a new car. I was shocked to know a check engine light came on and the car would not go past 25 MPH. When it was taken into the dealership, the mechanic cleared the codes and said it was suppose to be fine. A few days later, I noticed a very loud knocking sound (Clack, Clack, Clack) coming from the engine. It sounded terrible, much like an old truck that has several hundred thousand miles on it. The sound even began growing in intensity. When I took it to the dealership (2nd visit in less than 15 days), I was told by the service advisor that this was normal. I was shocked to hear this diagnostic. I left but each day the sound kept growing louder. Eventually, I took it back. 2 weeks later (3rd visit in about 30 days), this time I requested that someone else looked at the car so a supervisor came out. He immediately said that the car needed to be taken in. I was very frustrated since I had not been able to enjoy my new car which is suppose to be a reliable brand. At the dealership, the engine of the car was stripped to get to the problem. After 9 days of having my car at Lexus, I was told that the work was completed. I was informed that there was damage to the cylinders and a block assembly was replaced. The cost of this repair was more than $10,000. Here was a new car with less than 700 miles with damage to it costing more than $10,000. This repair, however, was covered under the existing warranty.When I contacted Lexus customer satisfaction about the issue, I was told that there was nothing they could do since they already honored the warranty by repairing the car. The case manager, Amie, was hostile to me, and further offered no solution or attempt to please a dissatisfied customer. I requested to speak to her supervisor who called me two days later and demonstrated a poor ability to listen, always demanding that he be listened to. I am shocked that Lexus employs people for customer satisfaction who treat customers in such a pejorative manner. These people are giving Lexus and Peggy Turner a poor brand image. The supervisor, Mike, told me all they could do is offer me a two-time credit for services. Really? A new car with problems from the very first day of ownership and which has caused me much distress and frustration. From the moment I saw the $10,000 cost of repair for this new car, I was immediately troubled and wanted a mutually agreeable solution. To date, Lexus has refused to offer me a reasonable solution for a Lemon car that I bought. On July 3 when I got my car, I was planning an out of town trip with my family for July 4th but the trip was cancelled because of problem with the lemon RX350. This experience especially having to deal with a non-customer satisfaction office, has left me with nothing but a nightmare and a car that I dont know what is the next problem that will occur. Ill post pics of the car and the $10,000 plus bill to social media to sensitize people so they can make a determination whether they really want to purchase a car from a brand that is insensitive to customer needs. PS. Two weeks ago I sent an email to the GM at the dealership from where I bought the Lexus and he refused to display the common courtesy of giving me a response.

2003 ES Lexus - I bought the car used in 2005, it had 10,000 miles on it. I paid $30,000 for it. After I had it for a couple of months, I started seeing a blue smoke coming out of the exhaust. I called Lexus and was told there was nothing they could do about it. I called a friend at Spritzer where I bought it and was told they were having an oil sludge problem in some of Lexus older model cars, so he called someone he knew at North Hills Lexus and they admitted they were having some problems with sludge engines and they would repair it free. I was very happy. That was at 20,000 miles. At about 40,000 it started smoking a little again. I just let it go thinking it wasnt that bad. Big mistake. Now I have a car that when I start it up, the car looks like its on fire. This engine has 80,000 miles on it so I talked to Lexus USA. They told me to take it to a dealer and run a test on it. I took it to Rohrich Lexus in Pittsburgh - very nice people, very helpful. The service manager was excellent. He ran tests and found that there was oil sludge building up in the engine again. So, I called Lexus USA to see what they wanted me to do. I was told their man Jimmy would contact me. Well after several days went by and repeated calls, he called and said his regional manager would be by and determine what would happen.Well to get to the point, he said that since I didnt have it serviced at Lexus, theres nothing they can do about it. My son-in-law owns a garage so he did the oil changes for me. They didnt want to hear it. So now Im stuck with a Lexus that isnt worth ** with an engine that only has 80,000 miles on it. They wont help me at all. Thanks Jimmy, you were of no help at all. I called you 10 times, you called me back twice. Good luck with your cars.

I purchased my Lexus 2009 RX 350 USE from a Lexus Dealership with Mileage around 35,000/-. Three weeks back when my wife was Driving car to work in the Morning after 10 min of Drive VSC light came up, and after a mile or so Check Engine Light Came up. By the time she stopped the car to Safe place, Car interior area started smelling like burning rubber. She stopped the car and get it towed to nearest local mechanic place. I gave call to Nearest Lexus dealership and asked them about the Issue and if that would be covered by Lexus Warranty. To my total surprised, they declined covering under the warranty because Powertrain warranty expired on Bases of Time of First Sell (72 Months or 70000 Miles). They argued that even though car mileage is still under Warranty period, Since Warranty Expired Four months ago, they would not cover it. Dealership asked me to take this to Lexus Customer Care.I called Lexus customer care and explain them the potential safety concern about sudden water pump failure without any prior indication and asked them if they would cover due to the fact Mileage is still under the warranty limit and close proximity to warranty expiry time limit. I was asked to get vehicle to safe place and wait for Manager to get back to me within three days (By Friday, Incident happened on Tuesday). I waited for call from Lexus but no one returned call till Friday end of business day. I called back and asked to Speak to Manager over there. First of all when she (Vicky) came on call, she had no Idea what issue I was referring to, because she started talking about some Oil pipe failure etc. I had to repeat entire story again, which shows that they didnt even look at my case even though I was told that someone review it and get back to me.Talking to Manager (Vicky) I tried to explain since its part of powertrain and problem existed even Under the warranty period and I dont have direct control over its failure, its clearly indication of bad quality of engine and parts. The most important part is safety hazard of car catching fire due to overheating. Lexus Customer Service stick to the three months over the powertrain warranty and refuse to take any accountability. I was asked to tow the vehicle to nearest Lexus dealership which is 30 miles away from where car is stalled. I asked Lexus about some level of assurance on warranty coverage but they keep on saying We cannot give you assurance of any help at this point. They will talk to Lexus dealership and then only consider this for help. I called nearest Lexus Dealership and asked for the estimation of water pump replacement, they quote me $1200+. Considering towing expense (about $300), hefty dealership cost and absolutely no assurance from Lexus Customer Service, I decided to get water pump replaced at the Local mechanic place where car was pulled over for diagnostics. I paid complete expense out of pocket and filed reimbursement claim with all receipt and documentation. To my total surprise, they declined the claim based on the fact that it wasnt replaced at Lexus Dealership. I swallowed this poisons pill and decided to move on. After three days of driving around (all together less than 100 miles), check engine light came on with VSC light. Took it to same mechanic who replaced water pump and he said its nothing to do with water pump. Now engine is misfiring and heating up. Since it sounded like major problem, I called Lexus Customer service and ask for help in this. I was again asked for to take it to Dealership which I did. Primary diagnostic from Lexus dealership pointed to structural damage to Engine due to premature water pump failure and advise me to replace whole engine, which is huge expense. My bases for taking this to claim is : Water pump is part of Powertrain and has no influence by driving pattern. Failure of water pump at 61000 miles is very premature and indicate toward inherent problem with engine and related components. Safety Issue: There was no sign of water pump failure until last moment when it actually gave up all of sudden. There was very little time before Check Engine lights came on and further damage due to overheating. If it was ignored for couple of miles car would have caught into fire. Powertrain warranty is 70000 Miles or 72 Months, whereas cars mileage is 61000 and time since first usage is 75 months (just 3 months over the warranty). Considering close proximity to warranty expiration, Lexus should consider this for warranty extension. This Engine series is infamous for cooling system issues and several service bulletins have been issued regarding it. Several complaints have been filed about the similar problem, where water pump failure and subsequent engine damage.

Lexus is aware of frequent occurrences with RX 330 back door 1/4 window molding falling off. It happens for no other reason other than poor design. I had many vehicles in my life, but regardless of age of those vehicles, did not had a case of loosing not damaged body parts. When this happened to my Lexus RX 330, I vent to my Lexus dealership (where I purchased new this vehicle) and learned that Lexus will cover the window but not the labor for replacement as the vehicle is not under warranty. The tiny shiny molding which was not attached in proper way is not made as a spare part- the whole window has to be replaced???I did call the Lexus satisfaction line and a Case manager called me the next day to tell me the same thing - my vehicles body part falling off is not covered under warranty. I asked her what is the next that I will loose while driving. And I thought the LEXUS makes high quality vehicles and will be doing right thing to maintain its reputation. I have two Lexus vehicles, which I purchased new, but after this I dont think I will continue to be their customer.

Lovely company. They really did help me out with all the bills and paper work. I bought all in cash so that I wont have to pay more in the future. The sales man were pretty cool. I thought theyd be a lil too much or too forceful. Also, interior was clean, looked brand new, no miles in the car. Oh man the outside was clean, no scratches nor dents. Badass car. This time they really did over the limit. Im one happy customer with my Lexus. Couldnt ask for more. I love the car. Best choose Ive ever done.

If you have a family of 4-5 of average size could fit comfortably in the LS 460. Great for travel and plenty of wiggle room. A huge trunk that could hold 2 adult bodies... just to give an idea of the trunk size! Totally amazing rear seat entertainment system. With dual screening so awesome! State of the art technology. Mesh grills and spoilers are really nice if you have the budget for it.

Horrible experience in customer service. I was calling to understand the bill and I thought I was speaking to a robot since the supposedly person only asked questions and when I requested an explanation only received, I will mail you the contract. After almost 20 years being a Lexus customer I do not deserve that treatment.

If you own Lexus ES350 and 300h model from 2013 to 2018, watch your trunk lid. It has design defect and mild wind can bring it down at three time the speed and hurt you. The trunk lid has spoiler which Lexus has never tested in open condition and is hurting many people. Per Lexus this is normal. We are ready to file lawsuits for Lexus. They ignore safety hazard.

I bought a Lexus RX350 - in 2007. At about the same time, needing a vehicle for commuting, I purchased what some might say is the antithesis of a Lexus - a Hyundai, a Hyundai Elantra (2008), to be precise. Heres what happened since: Date Lexus ($50,000 +) Hyundai ($15,000); Oct 12th 2012, Battery failed (32830 mi); Nov 12th 2012, Idler pulley for drive belt failed (36362 mi); March 11th 2014, Ignition coil #5 failed (42891 mi), replaced drive belts (on highway nearly hit by truck); March 30th 2016, Rear Caliper blown (61498 mi - $654.40); April 20th 2016, Ignition coil #6 failed (62562 mi - $ 293.47); April 20th 2016, Dealer diagnosed leaking steering fluid, recommends steering replacement ($1600 estimate - not done yet).Maintenance items such as regular servicing, brake and tire replacements and such, do not appear in the above list, as also any repairs prior to 2012 (have not kept records). All repairs have been performed at Haldeman Lexus of Princeton, 2630 Brunswick Pike, Business Route 1 North, Lawrenceville, NJ 08648-1000. The vehicle has been run for pleasure, under normal operating conditions.The failures are premature, and entirely unexpected, at these mileages. The vehicle is a Lexus! In contrast, the Hyundai, surprisingly ran fine at 90000 miles +, with no significant breakdowns or repairs, apart from a battery replacement at about 50,000 mi and drive belt replacement at about 85,000 miles. I provided the above comparison to Lexus - have yet to hear from them. No doubt, its difficult to accept that a Hyundai can beat a Lexus hands down, in terms of what Lexus purportedly excels at, manufacturing quality. Looks like we should look elsewhere when we go for a luxury SUV next time!

Purchased a NEW GX460 from a local dealership. Purchased the vehicle based on the companys perceived quality and willingness to stand behind their product. After 2-3 months of purchasing the truck the leather seats were bulging and buckling significantly. Dealership acknowledged the problem and replaced the leather on the rear seats. One month later, the front seats are now worse than the back seats. Both the dealership and Lexus Company will not stand behind product. In fact, the dealership suggested that this is a common issue and sent me pictures of other new trucks with the same problem. Wish I would have known that before purchasing the $50K+ vehicle. This is the third and last Lexus that I will ever purchase or recommend.

Lexus has plenty of varieties. You can choose a wide variety for whatever kind of car you like the most. There are options for just about any kind of person and whatever type of car anyone could want. There are many options as far as sizing. Any size of family can have options as far as capacity of passengers, from a very small number to one much larger. These cars come in any kind of color or design or feature you could want. There are many possible combination and customizable options that anyone can look at. This makes it easier to design a car to specifically fit what you are looking for.

I own a 2009 Lexus RX350 with a cracked dashboard. Lexus sent a letter that extended the warranty on the vehicle for 10 years however the crack occurred shortly after that time (within a few months). I spoke to the corporate office and they indicated that since we didnt bring the vehicle into the Lexus dealership for service there was no ability to honor the warranty extension. Clearly their dashboards were defective and the cracks in my case happened after the 10 years were up (which is logical as the dashboard ages). I wasnt expecting Lexus to be strong armed and quibble over a few months in the interest of good customer service. No help from the Lexus corporate office. Im looking at buying a new car and will be bringing my business elsewhere, i.e. Audi / Infinity.

I recently purchased a 2010 RX350 (my fourth Lexus after owning a RX300, RX330, SC430). This has an extremely noisy engine upon start up and for the first 5-8 miles of cold operation. The noise has been identified by several online experts as such things as injectors, timing gears or chain but I believe and just recently confirmed with a Master Lexus Technician that its a poor piston design with their 3.5 L engines. The noise is a scuffed piston noise (indicating too much piston to cylinder wall clearance) and I also believe the piston skirt is too short allowing the piston to rock in the cylinder when it is started cold. I find that the Lexus store explanation that they all do it is not acceptable. I have a GM Duramax diesel that is quieter upon start up than this 2010 RX 350. I am guessing that at some point, the engine will begin to use oil and get louder. I am not sure what I will do as I may sell or trade of the RX350 because it is just unacceptable for this luxury car to sound so disgusting. I would not recommend this vehicle to anyone until a proper repair is completed. Probably should see about a class action suit against this engine.

I have a 2005 Lexus RX330 and the dashboard started cracking and is now falling out. Lexus denied my request to fix it. Any suggestion?

There is constant smell of gas in and around this 2008 Lexus IS250 in summer months. This has been an ongoing problem for two years now during the hot months.Also, the engine bogs down and has required complete top engine cleaning (Valves) done twice in less than 40,000 miles. Which when occurs, prevents vehicle from going over 25mph.

I have a Lexus GS 300 2006 with less than 100k miles. I took my car to Westminster Lexus about 6 months ago because of stalling and poor acceleration. The service dept stated that they would put my car on a machine to see what was wrong with it. They called me back and said the machine didnt indicate any problems. But they changed a few filters and said that should correct the problem. Needless to say, that did not correct the problem and the car is still doing the same thing. When I took the car in, they charged me $75 to run the test plus the cost of the filters. Now, I called them back and told them that I am having the same problem and I need to bring it back and wanted to know if I would be charged again. The gentlemen on the phone said I would be charged again and there was nothing they could do about it at all. So now, I need to take the car back, pay again and there is no guarantee they are going to fix it. I’m very angry about this.

I love this car and brand. Air conditioning all around, antilock brakes, power windows, Sirius radio, back up camera, ashtrays behind each seat, up front black leather seats and a very good warranty with OnStar Wi-Fi connection. Also, it holds 6 people with plenty of leg room and comfortable seats and seat belts. Upgrade and personalizations include tinted windows, Onstar, back seat DVD, child seats, seat belts, CD player, mp3 player and compatible new tires.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

2nd and very LAST Lexus from Lexus San Diego! I never thought that service really made a difference if you had a great product. I have since learned that lesson. This dealership is absolutely the worst. They will never call you back. Their sales people wont even call you back! Dumbfounded... I have moved on to Mercedes. If you were to compare the two based on service, Lexus SD would be the equivalent to a 16 yr old waiter at your local burger joint, while Mercedes service would be similar to a maître d’ at one on New Yorks finest restaurants. Thanks for nothing Lexus SD.

Lexus has a LX, a LS, RX, GS, NX, RC, ES, GX and CT. There are many more but these are the main ones that offer the most value and luxury than most others seem to do. The car has many things like a great trunk, engine and seats. It has great lights and it had wifi and it is really fast to drive all the time. There are many upgrades like the seats and then theres the tire rims. They have custom stereos too and have custom features inside like a touchscreen. Also, the passenger capacity has a lot of room to fit a good amount of people in it so that they all can be comfortable and that they can have lots of room to do lots of things without feeling crowded.

Im very disappointed on how Lexus is handling the recall on my NX 300 2019. I felt that no one in either dealership or Customer Service are willing to assist us. Currently they only providing a $35 a day rental car to replace my NX 300 until Lexus figure out the problem and find the resolutions. First Lexus should have not sold any cars that are not quality controlled and tested. Currently I have to settle to drive a Ford while paying for a Lexus car; this does not make any sense at all. The least Lexus can do is to provide us with another Lexus car that are safe to drive.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

From what I gather, Lexus makes great quality luxury vehicles and you cant go wrong with a single model made by the brand. Its very comfortable, which makes long trips so much easier on my back! It comes with lots of unique features & models to choose from when adjusting temperature, seating position & even a variety of lighting within the car. But the most used extra feature would be the seat warmers for sure. The care and maintenance bought in advance when purchasing your vehicle is the smartest way to handle yearly cost. Their seats are extremely roomy and comfortable. The backseat comes with a fold down armrest & cup holder for additional backseat passengers. Driver isnt the only one with a seat warmer. The front passenger also has warming setting. Both seats have their own dial so temperatures can vary per seat.

All cars have problems, but before you purchase take a look at some of the issues in the BMW section... Valve guide seals ($4k), evaporator cores ($3k), coolant leaks, multiple window regulators, transmission issues, a/c issues, water pump issues, electrical issues and even engine bolts that break off! The list goes on and on. Just do a Google search. And these are with BMWs with 50,000 and 60,000 miles. I hope that my story will convince people to do their research and at least consider the Lexus brand.I bought my Lexus GS400 in 1999, and now at 16 years old and with 215,000 miles in my opinion it is one of the most reliable vehicles ever built. If you do some research, the 1UZ-FE V8 engine produced by Toyota in the late 90s (and used in the GS, LS, Tundra, LX, etc.) is one of the most bulletproof engines ever made. It will pretty much run forever. There are vehicles with this engine on the road today with 300,000, 400,000 even 500,000 miles and more. Even though it has evolved somewhat, it is still pretty much the same V8 motor used in Lexus vehicles today. That should tell you something.Now to my vehicle. In the first 5 years of ownership, I didnt have a single problem with my car. Not one. I replaced a battery, but that is something you would do with any car. In the 6th year, the throttle body assembly needed repair, but not a big deal. In the 10th year my starter contacts went bad (they go bad in all cars) and my alternator went out (again, expected for a 10 year old car!). Other than that its pretty much been regular maintenance: oil changes, tires, brakes. In 16 years I have never changed the spark plugs!! They are original. Ive driven up and down the east coast and this car has never left me stranded.Again, do your research and choose wisely. Today, KBB values my car at about $5-6k (it was $46k originally) but it doesnt matter because if someone wanted to purchase it today I would say its not for sale. I am keeping this one. Im sure Ill purchase a 2nd vehicle one day for fun - maybe a convertible - and guess what brand that will be? A Lexus of course! Even then Im not trading in my GS400 - this car is staying in my garage.