Ive had my FX since 2007 and Ive been a loyal customer of the service department at Clear Lake infiniti, but up until a few years ago I had to go to another location which is about an hour away from the clear lake location. This location is the worst! You are a number get in and out and when you go for just a plain oil change I ALWAYS get that I need a clue of other services that are needed. Anyway, this last time I went and got everything they told me I needed for the car like because I take what they are saying to be a fact. So, I go to look under the hood to give my husband a jump because the battery is dead and I see the air intake hose is not connected. Its sitting pretty next to the belts. I want to whack whatever idiot over there just threw the extra parts when servicing my car. This isnt the first issue Ive had, but it will be my last.

My car randomly stopped in the middle of the road, which caused me to drift into the water drainage section, on the side of the road (I was the only car on the road). As I called consumer affairs to get this squared away, they transferred me all over the place and gave me 3 different answers!!! The last guy hung up the phone after I didn’t feel like putting up with his BS. Congratulations Infiniti, you will not only be hearing from my Lawyer, but I will make sure the media will catch wind of this!! Oh, did I mention, I was in my way to pick up my 7 month old son?!? Yeah, you pissed off the wrong parent!!! Parents, do not buy this machine, you and your family will be at risk!!!

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

The I30, four-door model with leather and good sound system is a mid-level of the brand but it has good workmanship in construction. Its an older model, so design was outdated to more current models. But its attractive and functional design. It also has well-rounded lines with functional interior amenities, controls and easily accessible. Since this was a basic model, it did not contain a lot of bells and whistles. The sunroof was a nice feature and worked well. A larger engine was not needed as the model performed well. The car is listed as seating for five, which was correct, but rear seat leg room was limited. The front passenger compartment was quite narrow for leg room.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

I bought the Q70 for its features but the exterior is nothing special. The car is very average looking and doesnt inspire the same excitement that a Mustang or Corvette would. The car is usually used just for commutes to work so the five person passenger capacity is more than I need. When I have given rides, passengers were comfortable and had space for themselves.There are so many upgrade features! The heated seats, navigation AND weather, and voice recognition are so amazing to have. Ive become so spoiled by the heated steering wheel, especially on these frosty winter mornings! The radar comes in handy, and the rear camera, and makes parking less worrisome. I have to even say the Boss speakers have converted me into a radio listener. Such a great sound. Like that option for AWD available, anti-lock breaking, and Sirius radio available. Love that there is a hybrid version available that gets get great mileage.

I was told at Infiniti of Cool Springs when purchasing my new Infiniti in July 2011, that if I purchased the maintenance plan it would cover all of the advised maintenance on my vehicle up to 75,000 miles. But I recently found out, not much more than a year later, that it only covers 10 oil changes and tire rotations. One year later, I only have 2 left. I was also told at the day of purchase that I needed to have my vehicle serviced every 3,000 miles, so I have tried to do this. Little did I know that I was quickly diminishing my maintenance plan that really does not cover everything that needs to be serviced anyway. I was also told that if I purchased a tire maintenance agreement that it would cover my tires if they needed to be replaced for so many miles. I was told today that this was never added. Beware of maintenance agreements at this dealership, since I would have been better off to pay for all necessary oil changes and tire rotations. This would have been much cheaper. This is very misleading!

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

I am concerned after hearing about other dashboards that are melting. I own a 2006 G 35 Coupe and my dashboard is also melting and very, very sticky... I was searching for a recall problem with it and ended up here on this site so decided to put my complaint in... Is there a recall on it???

2012 pearl white qx56 paint started peeling December 2021. I called Infiniti and found out there was a factory recall on the paint. Recall ended in 2020. If a auto manufacturer has a known paint problem on a particular make model and color vehicle they should do the right thing and take care of it and not have to be taken to court to do so. Factory applied well maintained paint should last.

I contacted Infiniti Complaints from 2007-until 2014 about cracking dash G35. I was always told it was not a recall issue. As of 2014 finding out other Infiniti dash boards are being recalled, I called again and demanded that they give me a complaints ID #. My car has been garaged both at home and at work. They are turning a blind eye that many consumers are having problems with their dash boards and have nowhere to turn. When a consumer calls, all of us should have had #s issued years ago as this left no record. I would have bought another with better service.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

My wife and I have a 2015 Q60 S Limited edition. It was broken into two days ago by someone popping the cover on the key entry and jamming a screw driver into the lock causing the windows to roll down giving them easy access to the car and contents and causing damage to the door and lock. After doing an internet search I found that this is a known issue with Infinitys dating back to 2008 and therefore making the cars a target. I would like to have Infinity fix this issue with our car and others so that the windows will not just roll down when a screw driver is jammed into the key entry. Possible solutions: Disable the roll down feature, remove key cylinder or other. At this time they will do nothing and the dealership will not comment on the known issue. They referred me to Infinity consumer affairs that offered nothing.

Infiniti is an overpriced luxury. They make minimum number of models and they all look very similar. The cars look a lot like traditional Honda or Toyota. I own a sedan and it comfortably seats 4 adults. The interior options are ok, but the styling is boring. The color choices are also very standard. The car has all the high end features but the performance of these features leaves a lot to be desired. The stereo options with Boss are nice and the nav system is offered, but the nav system performance is poor. Also, when using the car for kids, the child latch hooks are very difficult to access.

I took my car in to Herb Chambers Infiniti Westboro, MA for the airbag recall on Oct 5th 2017. A few days later my airbag light came on. I took my car back to Infiniti and they are saying its not their fault. They will not repair it. I complained to Infiniti consumer affairs and they also said they will not repair it. They said the cost is $2,888. The airbag light was never on until they did the recall work on it and now Infiniti will not repair it.

Infiniti is catching up the last couple of years and offering more variety in their models. It offers many models that will appeal to both the family shopper as well as the performance oriented buyer with models that will carry your whole family or just you and a pal. It is an exciting brand known for performance. This brand offers the cutting edge technology, safety and performance features that every shopper in this category looks for and craves as an auto enthusiast or an informed luxury shopper. It offers all the amenities as standard equipment. Plus a plethora of custom accessories and optional items to make your vehicle stand out from the crowd as your own. Fantastic vehicle. Loved it.

Ive owned my QX60 for less than three months and after less than 3k miles the bottom portion of the drivers seat no longer heats or cools, however, the back part does. I took it for warranty work to the Infiniti dealership in Silver Spring, MD and they told me that the seat immediately worked for them which I know is a lie because amazingly it didnt work after I got back in the car. They said they hooked it up to the computer and the computer showed it was working properly, however, they never showed me the computer results nor did they show me that the seat worked. In addition to the seat not working properly the rear windshield sprayer was clogged and they blamed it on the dealership who sold it to me. They unclogged it, but it still doesnt spray, it just shoots out washer fluid. Buying this vehicle was a waste of my money and I shouldve known better than to purchase another Nissan product considering I owned an Altima several years ago and the alternator went bad with only 30k miles. In addition, the CD player in the Altima would jam anytime a CD with a paper label on it was put in it. They replaced the CD changed once, but the 2nd time it happened it was out of warranty and they wouldnt replace it. Based on that I should never have purchased another Nissan product and I wont ever again. The only reason I didnt purchase an MDX is because it cost several thousand more, but it wouldve been worth paying the extra thousands because thats probably what Ill spend on the QX60 after the warranty is up.

My review is negative because of the car quality not the overall company because I had a great experience with the local dealer here. Im very disappointed with the QX80 2018: Quality of the backup camera and the 360 degrees cameras, this is by far the worst quality of cameras in the car market! It looks like a camera from 10 years ago. The car loves gas too much, Im averaging 11 miles in the city and 13.5 in the highway, I had big engine cars all my life and this car is the worst in that department. You would expect when you pay over 75k for a car a normal backup camera, thats my biggest complaint with the car!!!

Within a year from buying my Infiniti FX35 from an Infiniti dealership, the fuel gauge began to erroneously display the gas level of my fuel tank. The issue presented itself with fluctuating readings, showing 1/2 tank, then rising up to 3/4, and then decreasing to nearly empty, no matter the amount of gas in the tank. My only defense to this game of Empty Tank Russian Roulette, and the severe headaches/anxiety/burden it presented/posed was to reset my odometer at every full tank, and refuel when the distance traveled totaled close to 340 miles. Currently, regardless of the volume of actual gas in my tank, my gauge reader floats near the E, with the corresponding red light illuminated to add insult to injury. I would randomly check on recall sites to see if this issue has been reported by others, and Ive seen the issue arise in later models and in other model types. The last straw, prompting this post, was my stranded wife and child, where our strategy to guess the fuel level failed us, highlighting the million dollar question: Why do I need to have a strategy to guess the fuel level for a luxury vehicle, with the safety of my family at stake?

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

I leased an Infinity Q50 Sport model in 2015. Although the Q50 went through brakes every 13,000 miles and had premature tire wear (noted problem with Q50 Sport Model), we enjoyed the vehicle for the most part. If you do not want to pay for multiple brake jobs and a set(s) of tires prematurely, then this vehicle is not for you. At lease end, Infinity Financial Services sent us our final invoice and put the due date EIGHT DAYS from when we received it. Within a 14 day period, they sent us THREE notices for payment and then told us that we were in violation of the lease agreement! Even after paying early each of the 39 months of the lease, they treated us like deadbeats on the last payment because they set the payment due date EIGHT days after we received it.I sent in the payment in a timely manner (before net 30) and then sent a summary to the President of the North America division of Nissan and asked him to forward said complaint to Executives with IFS. If you want to be treated poorly at lease end with a prefect payment history, then Infinity Financial Services is the financial institution for you. We were going to buy an Infinity for our daughters 16th birthday but, after being treated so poorly at lease end, we have decided to buy another brand with a better financial institution attached to their brand.

I have leased a few Infinities and the car is Definitely not the quality of car it used to be. My last was a Q40. Nice looking cars, but they obviously are putting it together cheaply. Their batteries are from Hunger. My car wasnt even 6 months old when the battery started to go. I had to call AAA to charge me up so I could get home and sometimes I couldnt even go to work in the morning because my battery was dead. I brought car back to dealership and spent hours waiting for them to go over car. They told me they could find nothing wrong but gave me a new battery anyhow. That new battery lasted 2 months. So obviously its a piece of junk. I eventually had to go and buy a battery myself elsewhere To get one that worked. Same thing happened on both cars. So I was paying good money but for a very unreliable car. After my first bad experience I didnt want to get another Infiniti but my salesman insisted that car was a fluke, a lemon and it would never happen again. So like a fool I got another one only to end up with the same heartache again. You expect when you get a new car it should be good for at least the 1st few years, Not Infinity, you are lucky when you get 6 good months. Now my last lease has recently ended and I got a different car, thank God. So to get back at me for not leaving another Infinity they sent me a huge bill over 1000 dollars of trumped up charges.400 to pay for the transport of the car, when the car was brought back to the place I got it at Douglas Infinity. You would think that would be the end of it, but now they are hitting me with over $1000 bill for made up nonsense and threatening to ruin my credit if I dont pay up. The few scratches on my car from normal wear and tear, unlike most companies they are hitting me big and demanding payment in full. This is not someone you want to do business with. No $500 for normal wear and tear allowance. Very rude when I tried to discuss it with them because I felt they were Definitely trying to take advantage of me. They think they have you over a barrel because they will report you to the credit unions.I feel like I am being robbed, and its not a nice feeling. So this is how they take care of loyal customers who went through Hell because of their poor quality car, never gave them grief when I should have. You dont want to do business with people like this. I called my salesman up to see if he could help, but they dont want to know you unless they can RIP you off again. He will call me back he said last week, Im not holding my breath. Im sorry Im not the type of person to complain, but I felt it my duty to warn others. These cars have problems. My daughters boyfriend has one too and hes had a lot of issues with his also and wont be getting another. Hes a lawyer, I guess Ill be calling him for advice. There are several other brands of lovely cars. You dont need this headache.

Infiniti has so many options to choose from. They are affordable and dependable. The sleek design and high end features make this brand unbeatable. It is top of the line quality and if you dont like any of the base models you can definitely customize it and make it your own. They have tons of features and add-ons to choose from. Also, even if you get a two door you will still have lots of room for that additional person. Not to mention the trunk space. And the SUVs are super roomy and comfortable. You really cant find any other brands quite like Infiniti and I love it. I would recommend this car company to anyone looking.

Infiniti qx60 is a good, solid and reliable car. Id consider purchasing another when this car is older. Nice gas mileage and overall a good value. I like the great cruise control and lane detection options as well. The usable third row is hard to find as most seats dont move to accommodate people coming in and out of the third row. Also love the massive skylights as well. But the GPS is not always accurate which can be a bit of an annoyance but it can be remedied by using cell phone GPS. Also, I dont like that the inside of the driver’s side door is easily scratched and is not in good shape. It also has some pretty major blind spots and sometimes its hard to see over the hood.

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

I leased a QX 60 with all the bells and whistles. Nice car a bit under powered but it was for the wife. Recently, I turned in the lease and Infiniti claimed there was over $3,000 in repairs. I inspected the vehicle myself after having it detailed, I saw nowhere near the so called damages. After their so called 3rd party inspection, they stated there were chips in the paint and dents, which conveniently cost $300 apiece to fix. I asked them to provide me with pictures of the damage. They refused. At this point, I either was going to pay the so called damages or hire an attorney. Its interesting, the damages were right around what it would have cost me to hire legal council. It is my belief that Infiniti leasing has questionable business practices.

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

I have 2 problems: 1 is timing chain, 2 is exhaust. Check engine light on exhaust need to be replaced. Infiniti manufacturer do want to help at all with timing change. I had to pay $3000 to fix timing chain, and now I have bad exhaust at 80500 and they do not want to help to cover it under warranty. Warranty on exhaust is 80,000 miles. I had this problem since 75000 miles and Infiniti dealership didnt tell me was under warranty until its out of the warranty.

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

I usually never leave reviews but have been compelled by the terrible service by Infiniti and awful product that I hope to save just one person from what we have had to deal with. We bought our QX60 and shortly after started having problems (shuttering, ceiling fabric coming off, constant rattling from the moon roof and door, plastic in the back was faded and the splashguards painted kept peeling along with other issues). Infinitis basic response from numerous visits to the dealership to fix was basically its your problem to deal with and now that I look at their reviews that seems to be the companys motto. If you want a quality car and service DO NOT buy an Infiniti. I wish I hadnt.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

G35xS, transmission went out at 85K. Battery dead last year, replaced with a new one. Guess what? Battery is dead a year later. My dashboard is warped, speaker to the right is busted. Passenger sensor airbag sometimes works, sometimes it doesnt. This car has been serviced regularly and only used it to commute to work. Kia or Hyundai would outperform this car. Waste of money!

Infiniti is a reliable and safe luxury car. It has leather interior, tinted windows, gps, Bluetooth, DVD player, cruise control, auto start, sport mode, roomy trunk, fast automatic seats & mirrors, great paint job, nice rims and tires, spoiler, heated wheel and seats, automatically unlocked keyless entry, Onstar, cup holders and adjustable reclining seats, safety belts, air and heat dual controls. Its also roomy for front and back seat passengers.

I made a mistake trusting this dealer when I bought a used car (Infinity QX4). When I drove off I noticed the service engine light soon was on. I thought that it may have been an oil change indicator, like the one my Honda has, that wasnt reset. I drove it home to Portland and the light went out. I looked at the owners manual that said it could indicate a problem with the engine and also said if it is flashing, it needs urgent attention to prevent engine damage. A few days later the light came back and the car hesitated on the freeway and the light started to flash. The salesperson from the dealer called me the day after I had it home and I told him about the light. He said it was probably a minor thing, like it may have been run out of gas or the gas cap may not have been tightened enough, and he told me to call him back if there was any other problems. After the second time the light came and stayed on, I had the car analyzed. It pulled up a P1320 code. This indicates that the coils are going bad. The cost of the repair is about $1000.00. I called back the dealer and they said, “Too bad - we wont help you.” I know this was an as is sale, but this car should have been fixed before selling it for wholesale off. Apparently, the dealer doesnt care about their reputation or doing whats right for their customers. Most brand dealerships would not do this. Stay away from this one!

I have owned 8 Infiniti models over the years from a 1991 Q45 all the way to a 2011 G37x. I could not be happier with the cars and the way I was treated by the dealership in Barrington, IL. I will never go anywhere else for service work and plan on buying a Q40 or Q50 next year.

Infiniti is by far the worst car to lease. Not only is the seating very uncomfortable but also created more back problems for me. The lumbar system in these vehicles is horrendous. What is even more upsetting, is their website has been down for days now. I cannot see my payoff amount. When I asked to remove the automatic payments option so I can make the last full payment (so I would not be overcharged with autopay) I was neglected and hung up on 4 different times. Customer service is a complete joke. One guy couldnt even get the volume on his headset to work. Do not lease from this company. Its time for Americans to stick with their bread and butter (Ford, Chevy, etc.)!

Like many others with the 2003 Infiniti G35 sedan, my radio has stopped working and I have no control over my A/C. Infiniti had the voluntary recall where they fixed the issue, but of course all they did was put a band-aid on it. The original owner of my car already took it to them to be fixed so I cant even take it to them without them asking for some ridiculous amount to fix it again. If they would not have integrated the controls for the A/C and radio on the same control panel in the first place, we would not have to deal with all this crap now. Of course, calling them is useless, they avoid the issue and try to act like this doesnt happen to thousands of others with the same model. Luxury car huh? My Honda Civic never had these kinds of problems.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

The stereo and climate control not working. My Infiniti G35 has issue with Radio and Climate control. I have read that Infiniti had a recall for this repair. After calling and checking with dealer found out my car was not covered since it was manufacture in 2003 Dec. The cars are covered until August 2003. Same problem for which the dealer wants $1500 to fix. Nissan needs to own this problem and fix it.

I was stranded on the side of the road waiting for a tow for 8 hours without food or water due to Infinitis ignorance and lack of communication. Both myself and my wife missed work. When I started making phone calls to corporate and road side assistance all I received was the famous we are sorry speech. No one ever asked me what we could do to make this right. I have been leasing from Nissan Infiniti for the last 13 years and, this is how I get treated. Nissan Infiniti definitely lost me as a customer when my current lease expires.

If your Infiniti Q50 AWD sport or non sport 19 rims with the Dunlop SP 5000 DSST CTT run flat tires will probably develop a low speed squashy sound around 10k-15k miles you will hear with the windows down. If you notice this tire noise the tires are under warranty from Goodyear who now owns Dunlop and Kelly. Goodyear Tire Company will send you to a retail tire shop and once confirmed tires are in fact bad will prorate towards a new set of run flat or non - run flat Dunlop, Goodyear or Kelly tires. I have a 2015 Q50 AWD sport with Deluxe and Technology Package my bad original Dunlop 5000 DSST CTT @ 14,917 miles, I chose the EAGLE SPORT A/S non-run flat tires that come with a 50,000 mile warranty. Very low tire noise, smooth riding, better braking, excellent in rain + dry traction-handling, good snow traction. These new Goodyear tires has definitely improved my overall ownership experience with the Infiniti Q50.

2010 Infiniti G37x - The transmission was destroyed by the transmission radiator when it allowed coolant to flow into the transmission, flushing transmission fluid. (1) Sudden thump suggested an unseen road hazard. (2) After 2 hrs garaged and 2 miles: trans would slam into gear, surge forward 3 secs after full stop; shifting began clunking; trans would slip into N and engine rev; finally at ~30 miles engine light lit, and only 1st gear worked. Repair costs = estimated value of vehicle. Separate Review to be submitted on Jim Coleman Infiniti (Rockville, MD) and Infiniti USA.

Purchased a 2003 Infiniti G35 new in 2003. Have had the car for 12 years. 141,000 miles with only basic maintenance required. This car has been fantastic. Buying a new 2015 QX70s. Not sure why all the negative feedback. Infiniti makes a good car!!!

Infinitis variety is interesting and unique. Its appearance was silver with a big body. It has a wonderful shiny color that gleamed in the light during the day or night. Magnificent appearance. Its huge inside with lots of space available and optional third row for more seating.

My 2003 G35 Infiniti started randomly shutting down while driving and control of power steering and brakes would be nonexistent. Slip light and VDC off light, along with service engine soon light, would turn on (also oil/battery/etc). Its very dangerous. Im lucky I wasnt killed!! When I called customer complaints, they told me my particular vehicle was not under recall even though many other 2003-2005 G35s see the same problem and some have already been recalled. Infiniti is putting my life, and the life of other customers at risk by ignoring this.

I bought a 2004 Infiniti FX 45 in 2007 for $33,000. I began getting terrible bubbles on black dashboard in approximately 2012. When I notified Infiniti, they referred me to consumer complaints. They reviewed it and determined since I missed deadline for which I did not know existed because I never was informed. They refused to pay anything and kindly told me it would cost $1300 to replace dashboard. I have never been so offended. I was in love with my car and had all intentions of buying another but after that treatment I would never buy another one. How can you pay so much money for car and Infiniti knows its a defect and yet they denied me from getting it replaced.

There are so many varieties. Im a very big fan of this brand and I have been a fan since the first time I laid eyes on this particular model. I would recommend this to anyone looking to buy a great car at a great price. The appearance is the best. Its interior styling is suited for anyone with class and style. The overall smooth touch of this vehicle sticks out from any other model. There are many upgrades from having a sunroof added to having leather seats put in. You can also have a front or rear camera added if needed. The passenger capacity has enough room inside for luggage and passenger. You can even carry a pet if you like. The seats adjust just fine.

I have 2006 M45 Infiniti with 43,000 miles which I just recently noticed it has cracks in the dash, otherwise, in pristine condition. After searching online, there are many complaints for several different Infiniti models with the cracking issue. My auto has always been garage kept and I have never used any kind of chemical cleaning the inside. Infiniti has issued an extended warranty for the FX models for this issue. I called customer affairs for Infiniti and was given a rote spiel, looked up my VIN and was told no recalls for that issue on M45s, they will notify me if and when a recall is made. Did not want to discuss it at all.... Just kept repeating I would be notified if there is an issue. Who makes these decisions? I cant believe a supposedly quality manufacturer would just brush you off like that. Who do the many people who have this issue need to complain to, to get something done?

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

So I purchased my CPO EX35 about 3 years ago. It has 55k miles and has always been garage kept. However the dash has started peeling all over. I took it to the dealer and they submitted the request to Infiniti. After a couple days the dealer called me to say Infiniti denied the request.I have owned several cars over the years and have NEVER had one with peeling like this on the dash. So I contacted Infiniti directly. I played phone tag with their rep for a week and then when I finally spoke with her she said they will look into it. They call me back about a week later and basically tell me Im outta luck and they wont do anything about it.I have since been looking for another used vehicle and whenever I came across another EX35 I would make sure to take a look at the dash. The majority of the EXs I saw has the exact same peeling on the dash. This leads me to believe its definitely a manufacturing issue. They have already had similar issues with the dash on the FX which they did do a recall for. I have also seen it on the dash of G37s. I take very good care of my vehicles and keep them in mint condition so Im very disappointed in Infinitis lack of quality control and customer service. Given this issue (and others Ive had) plus the abysmal resale value, this is my first and probably last Infiniti vehicle.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

I am so sad the new JX has the face of a growl. I was hoping it had the high rounded eyebrow like my 2004 FX. I really love the new QX but it is too tall for me. I was planning on purchasing the JX when it was released this spring but I really do not like the front of the car. I will not buy a new Infiniti this year. I will have to look at new vendors.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

I live in the San Bernardino Valley where the temperatures reach an excess of 106F. I frequently visit my daughter who lives in the high desert of Adelanto with similar temperatures, and I travel to Arizona where I have family. In July I was sent a recall that indicated my passenger airbag inflator has the risk of rupturing, resulting in metal fragments striking the vehicle occupants causing serious injury or death in areas with high levels of absolute humidity. For that reason, I have limited my life, and refrained from having passengers in my car because clearly I care for the life of others more than INFINITI does. I contacted INFINITI today, and to no surprise there is still no repair, or solution in sight. This is my first and last. Toyota is where I should have stayed. L60, here I come.

The Infiniti Q50 is a great car, have not had any problems for a year and a half and over 20,000 miles. Powerful, stylish, very economical, comfortable and at a great price and best in class financing from Infiniti.

Had a bubbling dash that was fixed only after my class action lawsuit was filed. I have had brake problems before, which I had to pay for and now have them again. This vehicle is a 2004 FX 45 with 26,000 miles on it. Im not afraid of another lawsuit concerning the braking system.

I leased my car in 2014. First, it was located in another state. In preparing the car, the paint on the hood apparently peeled off so they had to repaint before it got on the truck. It didnt make sense. Why didnt they just leave it on to transport then pull off at the end delivery? The truck breaks down on the way to our local dealership. So this was delayed 2 extra days. The dealership felt bad about everything so they had a guy bring it to my work. It was raining so we were unable to put the top down and test. He also scraped my right passenger front wheel. That was a battle and a half to prove since no one there documented who even drove my car to me. I got home later that day when it stopped raining and the first time I put down the top, the back window shattered everywhere.Fast forward a year, I take to an Infiniti dealer in another state, because we moved. I just needed an oil change. They scratched my car. They then had to keep my car longer to fix. Then my headliner broke. I took it in to get it repaired. They repaired it but they put a hole in it. So they had to re-do it which mean literally a MONTH at the dealer. Im paying for a convertible and they loan me a plain sedan built for a mom of ten. Finally get my car back and its scratched... Again… So they fix the scratch (kind of) a few days later... Headliner breaks again. They replace...again.Get my car back again... Headliner ropes break. They tell me to bring in the car because they have the part in stock now (because this happens to me more often than they are admitting). I take it in. They give me a brown minivan thing. I drive the brown piece of ** for a week. It stops running at stop signs. It jolts and is just absolutely awful to drive. I call the dealership because Im desperate to have my car back. Anything is better than the brown ** they gave me. They said, oh...they are waiting for an Infiniti engineer to come in on April 7th. Why no one let me know... Can’t say for sure. They did fire the Service manager, Sam, who was handling my account. So no one was working on my car. Awesome! I had to ask to get updates. So then I started talking to Shawn. The new manager is Eric. Ive tried to reach Eric multiple times but he does not return calls.I finally get my car back. It was driven to my house for me. I made the tech stay here while I opened the top and closed it once. Nothing exciting there. However, now the button that you push to move the top up and down has almost all of the chrome scraped off of it to where it hurts your finger to touch. So....here I go calling Infiniti again. Shawn said they will order the part. Meantime, Im working with Kinsi on how to end my lease now. I only have 4 months left. They denied me. I found out by calling again today. Apparently Kinsi hasnt been to work and no one knows when she will be back and they cannot tell me why it was denied. So...The moral of the story here folks... I do NOT recommend Infiniti. Id literally rather walk than buy or lease anything from this company again.

I love Infinitis. They run well, comfortable, and are stylish no matter what year or model. They have something for every taste and are not prone to a lot of mechanical issues and gas efficient. Its a compact car with the feel of a luxury sedan heated seats. It has a backup camera, tinted windows, a bose sound system and a decent sized trunk. The front seats are comfortable and the back seat sits three people. It also has beige leather seats with back seat storage. The newer models have other nice upgrades, but I like the factory features that are in my car.

Breach of Warranty problem - Bought a 2014 QX60. After the 2g to 3g upgrade by AT&T for the Infiniti Connection we had problems for months. http://www.lemonlaw.com/pa-lemon-law.html. Contacted these people. They got it solved.

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

I purchase 2014 Infiniti QX70 at Aug 19, 2014. The car come with lots thing need repair. The dealer tell me is ok, they will take care for me and like brand new. Lots body paint, look like its been touch up. After 3 months between dealer and their official body shop, now dealer drop my case and tell me contact Infiniti consumer affairs because I been file with them on Aug. The car been in & out dealer to body shop 4 times since after Aug 19. Each time after body shop fixed, the condition is more awful, over paint or damage rubber, especially the tail light is crack and water inside the tail light. Now the new car is been repaint from front bumper, both side door in side, right front passenger door... Some area when body repaint without tell me! Both rear side door inside paint is rough, windshield and window has clear coat spray spot, window edge and door edge is over paint. Last thing, even now the dealer still not repair my DVD monitor and driver side seat belt buckle! I been send e-mail back to Infiniti consumer affairs 3 times since 10/19, plus I call them and leave message over 3 days too, still no one reply me e-mail or call me back. Very bad customer services for manufacturer. Very terrible and dont care. If anyone know the professional lawyer please let me know, or already file action lawsuit against Infiniti I would like to joining.

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

In September of 2012, I leased an Infiniti JX35 at the 3817 West Henrietta Road, Rochester, NY 14623 location. Unfortunately, I am very unsatisfied with the car. The navigation in the car has never worked consistently. Sometimes it works. It seems when the weather changes, it stops working. It is very fickle and unreliable. I have brought my car in for service SIX times to fix the navigation system. In addition to the GPS not working correctly, the air bag light keeps flashing on for no reason..

I am the sole owner of my 2005 Infiniti G35, bought in new September 2005 and only serviced by the dealer up until recently when I realized they are ripping me off. Since I have had it I must say it is by far the worse vehicle I have owned. It has an oil consumption issue in which the dealer has pretended to know nothing about or that they have never seen before. Every 1000 miles I have to put oil in it. I have replaced the cockpit because of a fuel gauge issue, which they have claimed to never have seen before (but first they replaced the sensors in the fuel tank). I have replaced the rack & pinon steering, and did I mentioned the only thing they could do is refer me to a salesperson to purchase a new vehicle. I will never buy another Infiniti. I wish there was an advocate out there for people like me when manufacturer does nothing.

I recently bought a 2016 QX-70. I previously owned a 2003 FX-45. I was looking forward to having an integral Navigation system. To that end I paid some $160 for an upgrade that took over four hours to load. The system is useless. In the three weeks I have owned it I have had several instances where after putting in an address it says. Sorry no data available. My Garmin Nuvi and Google maps found all of those in a very short time. Infiniti needs to fire whoever does that mapping program and use Garmin or Google. Very disappointing in an expensive vehicle.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

I purchased a new, fully loaded JX35 in early 2013 and since then have had several problems with it. First, the entire front panel burnt out as we were getting ready to go on a trip. Then the back lift gate had problems. Overall, not a very good impression. Then I find out that the JX35 is being renamed. Why would Infiniti do that to its customers. Basically all the owners of the JX35 are now at a big disadvantage if we ever want to sell our vehicles or trade it in. I will never buy another Infiniti again. Previously owned Lexus and never had any problems. Will go back to Lexus or Mercedes. Infiniti can change their cars names all day long, it still will never be a true luxury car.

Purchased brand new QX80 in September 2016. Took to Infiniti of Lubbock October 19th 2017. Worst dealer I have ever dealt with. Both times tried to upscale my wife. Front radar is not working properly called and said it is under warranty vehicle has only 20,000 miles. Dealer states the radar bracket was bent and that something hit car to bend it. Vehicle has no damage and has never been hit. Dealer says the front of vehicle is plastic and something could of hit it and bent bracket which is not physically possible. Spoke with Infiniti regional manager and she was just as bad and has no clue of what is going on. She just agreed with dealer. Called dealer I purchased vehicle from and they believe there is no way possible something caused that. Never again will I purchase a vehicle from a manufacturer that will not stand by their warranty.

I purchased my 2013 JX35 in August 2016 from Infiniti South Atlanta with almost 50k miles on it. I received the pre certified warranty was not offered any other warranty on the car leaving with the impression I did not need any other warranty. I have brought my vehicle for the required maintenance and oil changes. I received calls monthly asking if I would like to trade my car in because of low mileage and excellent condition of the vehicle. The answer is always no. Fast forward to December 2018. My driver side headlight goes out. I take it to the dealership to repair. There is a leak that has caused the headlight to go out. It is not covered under the warranty. The cost is 2k parts and labor. I was beyond shock.Today, I called consumer affair to discuss this defect and obtain some type of assistance. She took my information down and placed me on hold for about 5 to 6 minutes. She came back and stated that I do not qualify for Goodwill assistance because: I have only owned by vehicle for 2 years. I have only spent roughly $500 with them. I have only had 1 Infiniti vehicle. So basically, they refuse to help me because I have kept my vehicle in great condition and only needed to bring it in on the required maintenance schedule and regular oil changes. I asked to speak with someone else. She pretty much told me the buck stopped with her. I will never buy another Infiniti again. Horrible, horrible!

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

They have a wide variety of models that can fit everyones budget and fit their needs. Quality is awesome and great and you will be satisfied with their product. Reliable and smooth. Also clean lines and sleek designs. Elegant and includes all luxury features that you will want - power seats, heated seats, blind spot detection, power mirrors, power windows, bucket seats, wood trim, DVD player, rear controls for climate, headphones, and dual sunroof options. The car can seat as many people as it holds.

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

Infiniti Navigation System 2017 North America Map Version X9 - Horrible customer service, do not buy any map updates for these scam artist. I bought the 2017 update version of the Navigation system fully expecting that the newest section of the Grand Parkway SH-99 around Houston which opened in March and April of 2016 totaling over 38 miles of highway to be included in new update. However, to my huge disappointment after installing the new version on my Infiniti it was not. This was the largest new highway construction in the Houston Metro area in the last 20 years. How could they have overlooked a huge project like this? Totally inexcusable in my opinion. Their customer support refused to issues any kind of refund after explaining the situation nor would they provide a free upgrade for the following year release. Dont waste your money or time dealing with these people.

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

I have contacted Infiniti Consumer Affairs more than seven times. With today (11/18) have four repeated phone calls. In my attempts to discuss the recent $5,000 price drop on the G37x, both consumer affairs and IFS both refused to discuss the issue. However were very good at telling me that the other entity was responsible to address. Marco at extension ** in IFS is an idiot. The entire consumer affairs department has less acumen than Marco who isnt qualified to work at a fast food drive-thru.At the heart of this matter is the following. Within the last 60 days, Infiniti reduced the price of the G series by $5,000. That price reduction has sent the used car and wholesale value of prior model years down by an equal amount. In return, my 2012 has a lease residual value on 5/11/2015 at $24,000. However, the vehicle this morning appraises at $2,000 BELOW that amount now, thus creating $5,000 in negative equity without my agreement. Any current G series lease is now $5000 deeper into their lease. I spoke to the general sales manager at one of the Infiniti dealers here in Metro Detroit, and he chuckled and said they screwed you and everyone else. Never will I drive, lease or rent from Infiniti or Nissan again. This is fraud and theft as far as I see it.

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

I have a 4 door sedan which seats 5 comfortably. Infiniti has a wide range of models from sports cars and coupes to trucks and suvs. Great engines with lots of power. All wheel drive which comes in handy in the northeast and a very good awd system. Very unique sounding engine along with a stylish new body which they just came out with getting away from the legacy models that have been the same for some time. The upgrades include real leather, nose speakers, sports seats, suspension and engine upgrade. Navigation is also an option, backup camera comes standard.

I have been devastated by the loss of my 37x related to fire. I loved every moment of ownership of that car which I purchased new 3 years ago. I have been searching for assistance on line and called the warranty division but have not received any responses or been able to find help. Local dealer cant do anything as this requires higher level of support and investigation. Can anyone from this site help a Canadian owner reach someone of importance at Infiniti related to the warranty division? I do not wish to provide any details yet hoping Infiniti will respond to my issue. This is an extremely disturbing experience. I dont know where to find an order number as requested below.

2013 Infiniti G37 S Coupe - Drivers leather seat color wore off in one year. Infiniti replaced the back seat cover under warranty. After replacement, on the left rear side there were 34 wrinkles about 1.5 inches long each in less than 18 inches. Infiniti has declined to repair this and states, This meets our quality standard but will not provide me with any documentation as to what criteria they are inspecting to. The seat did not have any wrinkles prior to the dealer replacing the cover. A $50,000 car should not have these defects, especially on a new cover less than 60 days old. Do not buy an Infiniti unless you can secure a written warranty as to what they cover regarding their leather seats. This lack of support and service is something that you should not expect in a luxury sport vehicle. I will never buy an Infiniti again.

I had this same thing in my Infiniti M35 Sport. It has everything to do with the tires. I had OEM and they sucked and were very expensive - Bridgestone something or other. Once I changed tires this whole issue went away.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

I have always loved Infiniti. Last year I was able to purchase my first one. 2017 Q50 AWD from Dreyer & Reinbold Infiniti. The twin turbo V6 is an amazing motor. I saw that it recently won the prestigious Wards Automotive top 10 engine in the world! I believe it. It has great acceleration, especially in sport mode. This thing takes off like a rocket. It even handles incredible in the turns too. This is also my first experience in an AWD car and I wont be getting anything else. For the money Infiniti is by far the best dollar for dollar value for any luxury brand. I would recommend checking them out!

Duped by Infiniti. I purchased a brand new QX80 from my Houston dealer. The car is fantastic. At the time of purchase I was clear that I was likely to move to the UAE after a year or so. They assured me that my vehicle was fit for export and that the UAE Infiniti dealer will take care of me. Lo and behold, I arrived this Jan with my QX80, and the local dealer washed their hands off me, claiming the vehicle electronics is completely and that they will be unable to service or diagnose any issues with the vehicle. I feel my $90k is down the drain. Really disappointed! To make things worse, I wrote to both Infiniti USA as well as Infiniti ME. The US palmed me off to the ME office, and the ME office was not at all responsive. I will ensure to continue using every opportunity to discourage anyone supporting the Nissan and Infiniti brand. Shameless thugs!

We bought our 2008 G35X new. At 23K miles (mostly highway), we started getting warning lights for VDC off, slip and brakes. It was still under warranty, so I took it to the dealer (Dorschel Infiniti of Rochester) who said they had to charge me for the inspection if they couldnt find anything wrong. After inspecting, they said the only problems were that the rear pads had only 2mm left and the fronts 4mm. They strongly recommended a brake job for $379 per each axle. I was an automotive engineer for 20 years so I questioned this, but was told that 25K miles was normal for rear brakes and 27K miles normal for fronts. Given the long and horrible history weve had with this dealership, I was more than a little skeptical.I contacted Infiniti customer service, who told me that 30K miles was normal brake life and they werent going to do anything. She also said that she just had a similar complaint, so she recently checked into it. When I told them that they were about to lose a customer, the rep asked if there was anything they could do to keep us. When I said, Yes, replace my brakes, she said they wouldnt because brakes are wear items and arent covered by warranty at all.

Infiniti has a big variety of cars and SUVs so that anyone can find the car or SUV they want. We found a 6-speed that hugged the road with ease. Our black infiniti was beautiful inside and out. It has black tinted windows and black leather inside. It was as powerful as it was gorgeous and if you werent paying attention you would be speeding before you knew it. We liked it just like it was - black on the outside and on the inside, stick shift and heated seats. There was plenty of room for the passenger to sit comfortably or to lay the seat back and take a nap with ease. The only time this was a problem was if someone was sitting behind you.

2008 FX-35 leather/vinyl tear on driver seat side front top. Replaced in November 2010 under warranty. About 15 months later the same tear in the same area again. Went back on March 1, 2013. Was told my warranty was expired on 03/05/12 and my extended warranty would not cover it. Also, if it happened under a year after if was repaired I could have it fixed at no charge. Around October 2011, both the driver and passenger seat bottom was replaced due to excess cracks and tears. Now 2 years later having the same problem. Poor quality in the leather/vinyl seating.

I leased 2019 Qx50 and after a year, one day I got locked out of my car. I had to call the locksmith to open the door as the keys were inside my car. I had to pay $100 out of my pocket and when I contacted the dealership from where I leased the car, they said they couldn’t do anything about that...It’s not my fault if the car give me a trouble.

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

Infiniti is a great car brand that can help you get to point A to point B whether youre going with a family, solo, or cruising. They have added digital touchscreen maps to help you get the fastest and safest route their system cant think of. Also, the modes of driving fast sport or echo to save gas and help the environment and slow if you are driving in the snow. It has luxurious space for kids to relax in or if you want to go fast, enough room for the driver to feel relaxed as well as the passenger. Even space for 1-4 people. My passengers in the front and backseat have their own 2 cup holders, one in the side door and one in the middle. The seats can be adjusted to their most comfortable and safest spot.

Infiniti has issues with the transmission on the QX series vehicles. At 14,000 miles my new Infiniti QX60 had to have the transmission replaced. 4 months later and 7,000 miles, the new transmission need to have the valve body replaced. This should not occur on a new car nor new parts... I have requested that Infiniti buy my car back. This car is unsafe.

Infiniti has the most outstanding features available. Their look is so innovative that any type of person would love this vehicle. It has a variety of models for each type of individual out there. Whatever you are looking for Infiniti has it. They have models from the sleek and savvy to the family and modern. If you are laid back or more outgoing, they have the look for you, too. Infiniti has any type of upgrade or personalization that you want. All you have to do is ask and they will do it for you. And if you dont want all that hoolah then tell them and you dont have to have it. Infiniti is there to meet your needs, not theirs. The passenger capability is also awesome. It is a very roomy vehicle. Its great whether youre just one or two individuals or a family. They have the car for you.

The appearance is attractive and classy and has all features you desire. They have more advanced technology upon request and the look is of luxury for sure. The passenger capacity is more than sufficient if you have large groups or simply just have a lot of cargo. Either way the Q60 meets the challenge while still looking good. Upgrade and personalization options are a matter of personal choice. Great color selection, GPS, entertainment and whatever else your heart desires. Superb performance and amazing comfort. As a high-performance choice I suggest it.

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

I have an Infiniti G25 and the steering lock unit failed. I took the car to Infiniti Lynnwood and Brian told me it would cost $2,263.53 to fix it. I did some checking and I saw that this part was recalled on some Nissan cars and that Infiniti refused to recall it even though they are the same just that Infiniti is the Luxury side of it. The scam is that the dealership is the only ones that can fix the problem so they charge outrageous prices so I am trying to put together a class action lawsuit against Infiniti. If anyone has had this problem you can email me.