I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

Bought a new 2011 QX56. Had multiple issues covered under warranty. Thinking I got a lemon! Recently, my wife got stranded on the side of the road with our kids due to another poor quality issue. I paid to have it towed to the dealership where I purchased it. The vehicle has 79K miles. I was told it needed a timing chain and sprockets or a long block. 5K to 12K to fix. Called Infiniti which took a week for them to open a customer care claim and assign a rep to review and follow up. Was told it was out of warranty and there was no support offered. Escalated it to Nissan corporate, which took another 5 days and was told the Qx56 had performed to Nissan’s standards 70K miles and Nissan would not offer any additional support. The corporate rep was correct. Not a lemon, just unreliable and overpriced! Nissan has changed the name twice but it is still the same company making it. Based on all the customer complaints online this is a common problem! I have other choices and will not purchase anything else from Nissan or Infiniti! I hope my bad decisions help you make a better choice!

Im in the used car business for over 30 years. We sell on average 60 cars a month. I bought this vehicle 6 months ago for my wife for her birthday. She rides in the same car for 2 years or more as I do too. I noticed online that Infiniti has had a big problem with 2012 Infiniti QX56 white and some consumers are getting Infiniti to fix them. We took hers to the dealer last week. They kept it for 3 days. Then they called and said that there was nothing they could do. the vehicle was 1 owner with no accidents when I purchased it for her. Im sure they refused because its not titled in a individuals name.It would be one thing if I had it on my lot to retail. I have a lot of friends call me and ask whats a good vehicle to buy. Through the years I have taken many vehicles to new car dealers cars that I bought to sell that they did customer satisfaction work on. After this Im done suggesting Infiniti automobiles and I will tell them all how I was treated by them. Also there is a class action suit in the works over this which I will be joining against my good judgment. Lawyers always get the money but I want Infiniti to pay.

I had several problems with my Q56 - just own it for 7 months. Dealer and Infiniti tells me that my leaking roof, squeaking brakes, car stalling, and non-working radio is all normal for a brand new car. At one point, I was going in every two weeks for repairs which have not been resolved. I never owned a vehicle with so many problems. I just get excuses from the dealer. They are trying to persuade me that this is absolutely normal. I am very unsatisfied with the vehicle. I will never buy Infiniti again.

Infiniti FX35 2012 - Fantastic car, good stability and handling in inclement weather and windy conditions. The controls on the steering wheel are also easy to use. The cameras are helpful in tight spaces as well. The built-in map program works fairly well but you need to pay to update it annually. The car can go almost 500 miles on a single tank of gas for a road trip. The car is a mid-size SUV that handles a lot of items in the cargo area. It is easy to pack different types of items. The car travels well for tall individuals 64 or so in the front sears. The Bose sound system is fabulous too. However, the car does not have intuitive windshield wipers. The exterior mirrors are not heated and they freeze over when it is sleeting. The little gadget box where the lighter is has no purpose as well.

My EX 35 has 55k miles. Steering makes groaning/thumping sound when turning right and going over bumps. Took it to dealership (Lupient in Minneapolis) and was told this is due to problem with steering box and will have to be replaced at cost of $2,100. Asked about warranty and was told steering was out of warranty at 50 k miles and that existing drivetrain warranty (6 years or 70k miles) would not cover. Was told to contact Infiniti consumer affairs. Did so with same result. Steering is most critical system on a car (as wings are to airplanes); this car has not been abused and Ive never encountered such a problem in any of the ten cars Ive owned (4 of which have been Nissan/Infinitis). Ive found internet references to this problem with this car - this must be a manufacturer defect. Is Infiniti copying the GM strategy of rebuffing serious safety complaints until serious problems occur? I would like for infiniti to make good on this issue and help me repair this problem.

I have a 2005 G35 Coupe. It looks great, but the guts of the car suck. I bought it used in 2008. I have replaced the driver side window motor 3 times and the brakes and rotors 3 times. My CD player has stopped working since July/11. My passenger air bag sensor was faulty and my cam sensors needed replacing. I just dont understand that so many people have the same problems with the same Infiniti models, and Infiniti doesnt do anything about it. I will never purchase another Infiniti in my life. The parts are ridiculously expensive, and you cant even replace a headlight bulb yourself. It has to be done by the dealership. Everything about that car has to be done by the dealership. Infiniti in Virginia Beach, VA quotes me $300.00 to replace a headlight bulb. That is insane.

I purchased a 2015 Q40. 4 months into the car I hit a pothole and my air bag deploys. I spoke to their corporate office and apparently a pothole can make your airbags deploy. I had to come out of pocket to get the car fixed. They did not want to help me with anything. No rental, no loaner car. My car has no cosmetic damage on the body. 3 weeks after the incident after I file a second complaint they ask if they can inspect the car. Their customer service throughout the entire time was horrible, they were rude every time. I will never again deal with Infiniti/Nissan. They sell you crap and expect you to just suck it up.

I got screwed by Infiniti. They sold me a wrecked QX56 truck as new. Really? How low is that? Sell a wrecked car as new? Wow, I am pissed and Im going to fight back. Do not buy Infiniti. I have contacted Sonic, Infiniti of Tysons Corner and their attorney and they are not responding in a timely manner. My safety, patience and goodwill towards the Infiniti brand are wearing thin. Please intervene before this situation becomes an unfortunate PR disaster. In October of 2006, I thought I was buying a brand new 2006 QX56. I paid market rate for a new car, not used and not wrenched. I would have never bought the car had I known it was damaged. Now I found out the car was wrenched, repaired and sold to me as new without my knowledge. I found out about the accident through Carfax in August 2012 when trying to trade in my truck for a new one due to some serious mechanical issues.Apparently, the car was involved in an accident strong enough to deploy the air bags and damage the axle. Jim Coleman Infiniti service record shows the car was repaired and serviced after the accident. I contacted Jim Coleman service department and they confirmed that the car was damaged and serviced by them prior to sending the truck over to Infiniti of Tysons Corner. I feel betrayed, swindled and cheated. They sold me a wrecked truck as new. Unacceptable, this is plain and simple fraud. I paid new car price which means I overpaid. I financed the car which means I paid extra interest on an overpriced damaged car. I insured a car that was not worth the price paid. It was over-insured. Upon trade-in, my trade-in value was depressed due to the fact the truck was in an accident. Airbag deployment is a serious accident with potential frame damage.Safety issue - The car was damaged with air bag deployed. Was the air bag replaced? Would it work now? Was I ever in danger? Was my family in danger? Over the years, the car rattled and vibrated at 60-80 MPH. The dealer’s response was to change tires. Over the year, the brakes would regularly perform inconstantly. My demand is a formal apology and replacement for a new 2013 QX56.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.

Infiniti is a great car brand that can help you get to point A to point B whether youre going with a family, solo, or cruising. They have added digital touchscreen maps to help you get the fastest and safest route their system cant think of. Also, the modes of driving fast sport or echo to save gas and help the environment and slow if you are driving in the snow. It has luxurious space for kids to relax in or if you want to go fast, enough room for the driver to feel relaxed as well as the passenger. Even space for 1-4 people. My passengers in the front and backseat have their own 2 cup holders, one in the side door and one in the middle. The seats can be adjusted to their most comfortable and safest spot.

The 2017 Infiniti Q50 Hybrid we bought is fairly affordable for luxury cars and it is fuel-economic. It is luxurious and has an impeccable safety record. It has a modern and sleek appearance, smooth curved edges, not boxy or bulky. The shape makes for fast and breezy driving. You will have an enjoyable, four-wheel drive. Standard features include: in touch displays, a glowing start button, and LED headlights for more advance and updated models. You can go on the Infiniti site to build your own vehicle. You can upgrade and your entertainment system can be updated. You can personalize your own color and technology like 4g wireless, et al. It is very easy to do. A sedan of a later model can have three rows of three passengers each very comfortably. You can upgrade seating for no additional costs.

My black Infiniti began having paint issues. At first I thought it was damaged by something in the environment, etc. But upon inspection, you could clearly see the distinct outlines of the decals that had been placed on the car years earlier. The damage began there has now spread over entire car. I dont know if the paint or clearcoat had a chemical reaction to the paint or perhaps the decals prevented the coating from doing its job or perhaps the solvent sprayed on to remove the decals had some kind of effect. I researched on the internet and found several other issues of the transportation decals causing delayed paint failure on Infiniti vehicles. It is obvious from photos that the damage is not random or naturally occurring.

In a two-month span of time my Infiniti G37x seem to have sudden and explained acceleration. On the first occasion, I, Mark **, was the driver. I took the vehicle to a carwash. At the end of the wash I was waived forward by the guys who towel dry the vehicle. As I stepped on the accelerator the vehicle shot forward at a high rate of speed. I was surprised but blew it off as a fluke. Approximately one month later my wife was driving the vehicle. She was a red light; as the light started to turn green she moved her foot from the brake to the gas pedal and the vehicle again took off at a high rate of speed. Its not the kind of thing that happens regularly, so its difficult to know if its a real problem or human error. Frankly, after it happened with my wife I was really concerned because she is an extremely careful driver. Truth be told, she drives quite slowly.I would like to have the vehicle checked out and perhaps have the black box read to see if there is a sudden acceleration problem. Im not sure who or where I should go to have this matter fairly examined and if there is an independent body who evaluate complaints of this nature. As a direct consequence the vehicle was involved in an accident (second acceleration), resulting in approximately twenty thousand dollars in damage to my vehicle and additional damage to other vehicles and property. The vehicle went from a complete stop, traveled about 100 feet striking another vehicle at speeds in excess of 50 mph. In the first incident at the carwash, one employee jumped out of the way and I managed to bring the vehicle to a quick stop.

The timing chain went on my car nearly $5000 worth of work and parts to fix. My very helpful garage (Lia Infiniti) said to call Infiniti consumer affairs to ask for their help, as it is a known problem, with this specific recall notice (I knew nothing until car went wrong) with the QX56 model and my car was still fairly new with very low mileage. My car happened to not have a recall on its Vin number but the fault still happened. Because of this and out of its warranty when I bought it they wiped their hands of it. Pretty disgusted with Infiniti consumer affairs as this is a well known problem and even had recalls on this issue. I would never buy another Infiniti purely because of this. The Lia Infiniti garage I used had excellent customer care and tried everything to get it down in price.

I was very happy with my car. The Q series has amazing options and amazing quality. It has power windows, locks, and seats. It also has heated seats, mirrors, touch screen navigation, touch screen radio, cruise control, excellent quality leather interior, back up camera, and TVs in rear. It is fully loaded but every option for upgrade is available. It also has big quiet motor and excellent factory warranty. It can accommodate 5 people comfortably. It has lots of leg room and very large trunk. Baby seats fix well, too and so do tall people. I love all the space. I would recommend this type of vehicles to anybody.

Had a bubbling dash that was fixed only after my class action lawsuit was filed. I have had brake problems before, which I had to pay for and now have them again. This vehicle is a 2004 FX 45 with 26,000 miles on it. Im not afraid of another lawsuit concerning the braking system.

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA wont honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

I purchased a 2016 QX80 from the Infiniti dealership in Manhasset NY in 2016. Roughly 12 months after our purchase we noticed various paint chips that have occurred in random places around the car in places that cannot be explained by wear and tear or debris impact e.g. inside the door jamb in all 4 doors and the back of the trunk. We brought the car top Infiniti and were denied warranty coverage for the paint chips. We since brought the car to several pain places that all immediately recognized the issue of a sloppy or poorly dried paint job. Now almost a year later, there are many more paint chips and many of existing chips have begun to rust. Nissan/Infiniti is denying our claim.

I have a 2005 Infiniti FX35 with constant brake problems, a bubbled dashboard and a driver’s seat that just split in 3 different areas. Ive contacted Infiniti’s consumer affairs only to be told that excessive weight on the seat is the reason it split. What?! I weigh 115 pounds - that is not possible. I am in the process of compiling information and examples of other owners who have the same problems. I am writing a letter to my states attorney general and also to the Better Business Bureau. I dont have the finances to keep replacing brakes every 6 months and the $3,000 just for the material to replace my seat.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

Gas tank cannot be fixed and does not keep track of the gas in the tank! Ran out of gas while driving. Infiniti does not think its a safety issue nor can they fix the car after 3 attempts and several more after that. Battery went dead after 8 months. Key could not be recognized after several remote batteries were replaced, OnStar button needed to be replaced. Kept calling the service automatically. Electric window button stopped working with window down. Door panel needed to be replaced. Need I say more?

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

The stereo and climate control not working. My Infiniti G35 has issue with Radio and Climate control. I have read that Infiniti had a recall for this repair. After calling and checking with dealer found out my car was not covered since it was manufacture in 2003 Dec. The cars are covered until August 2003. Same problem for which the dealer wants $1500 to fix. Nissan needs to own this problem and fix it.

Infiniti has issues with the transmission on the QX series vehicles. At 14,000 miles my new Infiniti QX60 had to have the transmission replaced. 4 months later and 7,000 miles, the new transmission need to have the valve body replaced. This should not occur on a new car nor new parts... I have requested that Infiniti buy my car back. This car is unsafe.

Infiniti offers various models of cars that can fit the needs of a wide variety of people. They have SUVs, sedans, etc. Not only does Infiniti offer normal gasoline-powered cars, they also offer a hybrid of gasoline and electric fuel in order to help the environment. Infiniti has very green models. The appearance of their cars are very luxurious and definitely are appealing to the eye. The outside paint is sleek and shiny while the inside interior is soft and comfy. The overall design is smooth. The features of this car include computer controlled dashboards that allow a driver a new level of safety. There are also many options for Infiniti for personalizing and upgrading various features of the car. One can easily change the color of the interior and with the dashboard, set various messages and programs at certain times. The passenger capacity of Infiniti is perfect for huge families too. There is plenty of space for people to sit comfortable along with much-needed storage space for various things such as books, backpacks, supplies for vacations and etc. messages and programs at certain times.

I have a BRAND NEW 2014 Infiniti QX80. Black exterior. Two months after I bought it, the paint started chipping/peeling off the roof and hood. Now I have paint peeling off the hood, roof, bumper and fenders. Been told by an auto body expert that the paint is too brittle. Originally, Infiniti was going to repaint it. Now, they say they arent going to do anything. My tough luck. I am an attorney and I have already filed suit in West Virginia. However, I would love to make this a class action lawsuit against Nissan North America as their product and customer service is terrible. I have seen a lot of people on the internet with paint issues. To that end, if anybody is interested in joining a class action lawsuit against Infiniti, please email me.

The worst car I ever owned. I bought it brand new. It has less than 25,000 miles on it 2 years later. I have gotten stuck on the road 4 or 5 times with electrical problems (not just the battery). I also got stuck with a flat tire and found out for the first time that this $45,000 lemon did not come with a spare tire. Roadside assistance is a joke. 20 minutes worth of robot menus, another hold for a real person who asks the same questions, and then between 45 minutes to an hour before anyone actually shows and tows the car to the dealer. How do you get home? Your problem. The service department dealer, Manhasset Infiniti, manages to find a $600-$1,000 non-warranty item every time the car is brought in for routine service or a warrantied repair. Everyone is very nice and gives the appearance of being accommodating. But the bottom line is that they are handling you, not your problem.

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

I have a 2005 Infiniti fx45 with a blistering/bubbling dashboard. Contacted Infiniti, they say they no longer can fix the problem because they send a notification to all the owners back in 2010 and the warranty was extended until 2013. My Infiniti was purchased on 2010 and I was never notify of this issue. What can I do?

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

I am sorry to say but Infiniti consumer affair is useless, rather than listening to the problem they just want to close the problem. My car paint was peeling and they didnt even want to listen.

So I purchased my CPO EX35 about 3 years ago. It has 55k miles and has always been garage kept. However the dash has started peeling all over. I took it to the dealer and they submitted the request to Infiniti. After a couple days the dealer called me to say Infiniti denied the request.I have owned several cars over the years and have NEVER had one with peeling like this on the dash. So I contacted Infiniti directly. I played phone tag with their rep for a week and then when I finally spoke with her she said they will look into it. They call me back about a week later and basically tell me Im outta luck and they wont do anything about it.I have since been looking for another used vehicle and whenever I came across another EX35 I would make sure to take a look at the dash. The majority of the EXs I saw has the exact same peeling on the dash. This leads me to believe its definitely a manufacturing issue. They have already had similar issues with the dash on the FX which they did do a recall for. I have also seen it on the dash of G37s. I take very good care of my vehicles and keep them in mint condition so Im very disappointed in Infinitis lack of quality control and customer service. Given this issue (and others Ive had) plus the abysmal resale value, this is my first and probably last Infiniti vehicle.

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

Infiniti g35 peeling and dashboard cracking! I contacted Infiniti consumer affairs, their twitter, and facebook pages just to get this lousy response: Thank you for taking the time to reach out to us with these additional details. We offer our sincerest apologies for your dashboard frustrations. Our department works in tandem with Consumer Affairs, and we see your recent case was carefully reviewed before a decision was made. Were sorry were unable to be of further assistance. At this time, we advise you continue to work closely with the service department at South Motors Infiniti to resolve your dashboard concerns.BASICALLY, we will not be doing anything about our poor quality manufacturing and do not care that you spent your well earned money on our quality, luxury vehicle. If I would have known Infiniti had these many issues I would have never purchased one! I purchased this 07 g35 in 2011 meaning that the dealer most likely had prior knowledge of these defects and sold me this car under false pretenses! So disappointed in this company!

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

Infiniti has a big variety of cars and SUVs so that anyone can find the car or SUV they want. We found a 6-speed that hugged the road with ease. Our black infiniti was beautiful inside and out. It has black tinted windows and black leather inside. It was as powerful as it was gorgeous and if you werent paying attention you would be speeding before you knew it. We liked it just like it was - black on the outside and on the inside, stick shift and heated seats. There was plenty of room for the passenger to sit comfortably or to lay the seat back and take a nap with ease. The only time this was a problem was if someone was sitting behind you.

The cars were beautiful the interior was amazing. They had beautiful features and colors. They were decked out, very sporty, good engines, good exterior equipment. The exhausts were nice and loud. They were sports cars so they didnt have much for seating. The most was a four-seater but very small. Most of them were just two-seaters which is what I would expect from a legit sports car. I was very satisfied with everything except the prices. They were really expensive and I didnt like that at all.

My local Infinity dealership was selling a pre-owned car. Due to Infiniti being a reputable dealership, I had confidence in purchasing a used car from them. I would not have thought that they would sell a car with a major internal flaw. I test drove the car, looked at the Carfax, and things checked out fine. I purchased the car end of February 2020. A week later, when I was trying to set up my bluetooth and stream music, this feature was not working at all. When I try to make phone calls, the system goes in and out, and I am unable to stream anything from my phone. I took it to a Ford service center (the car is a Ford CMax Hybrid), and they could not diagnose by a quick look. They recommended that since I had just bought the car, I should take it back to the dealership to have them look at it.I called Infinity, and spoke with the sales rep who sold me the car, in addition to the sales manager. They did not even want to look at the car, and tried to tell me that everything was fine when they sold me the car. They did not want to have anything to do with fixing the bluetooth issue. The sales manager basically said oh well it was sold as is. I would have expected them to tell me that this feature was not working/a system was broken, but no one shared any of this info with me. I thought a company like Infinity would not do something like this, but I was sadly wrong. On another note, it took 3 phone calls to get someone to talk to me about this. Nobody was calling me back initially, this should be telling. Now, in order to get this fixed, I will have to pay several hundred dollars that I dont have, so that I can make phone calls in my car and listen to music.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

My car was stolen. The insurance company sent to Infiniti more than the car was worth and refuses to give any money back, even though I put a large downpayment. Horrible company!! Thieves!! Everyone knows a car depreciates as soon as you drive it off the lot. Do not lease through Infiniti ever.

Comfortable and a very smooth ride. Plenty of room to travel long distance with children and pets. Very powerful engine and easy to handle. Fully loaded with new technology. Incredible braking system and also a very nice sound system. It handles like a car and I also gets very good gas mileage to be an SUV. I would recommend this vehicle because it is very classy.

Duped by Infiniti. I purchased a brand new QX80 from my Houston dealer. The car is fantastic. At the time of purchase I was clear that I was likely to move to the UAE after a year or so. They assured me that my vehicle was fit for export and that the UAE Infiniti dealer will take care of me. Lo and behold, I arrived this Jan with my QX80, and the local dealer washed their hands off me, claiming the vehicle electronics is completely and that they will be unable to service or diagnose any issues with the vehicle. I feel my $90k is down the drain. Really disappointed! To make things worse, I wrote to both Infiniti USA as well as Infiniti ME. The US palmed me off to the ME office, and the ME office was not at all responsive. I will ensure to continue using every opportunity to discourage anyone supporting the Nissan and Infiniti brand. Shameless thugs!

Tens of thousands of G35 sedans and coupes experience gradual failure of control of both radio and HVAC. Eventually display boards go dead and heat/AC revert to a default mode. Initially the radio may still be controlled via the steering wheel. In 2003 Infiniti published a service bulletin for sedans only... More than 23,000 vehicles affected. At that time a finishing board was blamed... Its cost was $114.00. Infiniti is now unable to tell me whether the problem relates to the finishing board or the radio itself. So they now charge $754.49 for the finishing board, and $600.00 for a reconditioned radio that they admit may well fail again. Labor quoted $188.00 to R&I the radio and board. Repair total: $1650.46 for a system that was poorly designed.Even if the company does not feel responsible to pay for the repair, they might have made the customers options as painless as possible. Instead they kicked the price up on the board almost seven-fold, and are unable to advise their customers whether the problem is in the radio or the board. So you are expected to replace them both. A complete failure in customer service. I own a G35 6-speed coupe and an FX35 and will never purchase an Infiniti product again.

My vehicle is a 2001 Infiniti I-30. I have this car serviced at a local Nissan dealership since I purchased the car there in 2009. The car developed some idle problems and Nissan told me that it was the ECM (the vehicles computer). I had the ECM and a valve replaced 2 years earlier at Nissan, but they indicated that they could not do anything since it was an Infiniti part, but to contact Infiniti consumer affairs because they are likely to help with the problem since this part is over $1000 and should last more than 2 years. They indicated they would do this for a Nissan part.I contacted InfinitI consumer affairs and they instructed me to take it to an Infiniti dealership and get the problem verified. I explained to them that I was just at a Nissan dealership and they are actually the same company, but they insisted. Since I needed to get this problem fixed, I took it there. They kept the car for a week and a half and after all this, they told me they couldnt help because the part was out of warranty. They knew that the part was out of warranty before I took it into an Infiniti dealer and now I was out $145 service fee which they would not pay either.I asked to speak to a supervisor and Yadiri told me there was none. When I insisted, she indicated that a supervisor was not there. When I kept up, Jeane (the supervisor) came on the phone. Jeane indicated that the warranty was not the only issue (contradicting her subordinate) and indicated that car mileage and customer loyalty was also a factor. I indicated to her that I was an extremely loyal customer having my car serviced at Nissan consistently. She ignored my remarks and repeated over and over that they were not going to cover the part.This is ridiculous. Infiniti consumer affairs is a farce. People have purchased new Infinitis because of my vehicle as Ive always loved the performance and told people about it. Even though the car was old - this appealed to my friends because it showed reliability. I will make it my goal in life to get as many people away from the Infiniti cars as I possibly can. If someone at that company was smart, they would read the reviews in this section.

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

In the last 22 years, 3 of my 5 cars have been an Infiniti. Two I have owned for 3 years with low mileage under 32,000 miles. The last G35 I still own is about 7 years old with only 42,000 miles right now. As a loyal Infiniti owner, the dealership in Coconut Creek, FL said I may qualify for their goodwill loyalty program, but I needed to contact their Customer Affairs division. I contacted Customer Affairs and they requested proof (VIN, etc.) that I had owned the two other vehicles besides the one I currently own. These vehicles were owned 10 to 22 years ago! Well, I found a picture of the M30 from 1990 and a copy of the title for the Q45 from 2000 with the VIN number, which I provided. Upon review by Customer Affairs and the dealership here in FL, it was decided that because Infiniti could not find any information in their system that I had maintenance done at their dealerships and because I did not have the the VIN for the M30, they would not be able to help me. What does maintenance have to do with a defective dash? I keep all my vehicles in prestige condition and waxed and have regular oil changes/maintenance done as needed. Just because I did not have my maintenance done through Infiniti is ** and to expect me to even have information on the two older vehicles was ridiculous. I was lucky to even find what I did as proof that I owned a total of 3 other Infiniti cars.The repair to replace the dash may have cost the company $1,000 at the most. I guess my business wasnt that important. The dash ended up getting sticky and omitting unhealthy vapors that left a film on my windshield. This is not normal and has never happened to any of my cars or to anyone else that I know of. This was a true defect that just happen to occur after my car was out of warranty. Also, the unhealthy vapors the dash was omitting seemed to be of no concern at all or my health. Has anyone else experienced this same sort of issue? With all this said, goodbye Infiniti, hello BMW, Jaguar, Lexus and Mercedes. They would be happy to have my business when I buy a new vehicle in 2013. Not a great outcome or customer appreciation resolution.

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

If you have a problem with a sale that was made do not expect Infiniti to help. Even when the dealership, that carries their name, lied to make a sale. Grubbs Infiniti lied to make a sale. They seem to not want to get involved to help out. They are okay with the deception that was done at Grubbs INFINITI, in Grapevine TX. I have never had such bad customer service. I will definitely not buy another Infiniti vehicle again. This was my first Infiniti and my last. I will go back to Cadillac, now they outstanding customer service.

2015 Infiniti Q40 + ANDROID PHONE??? RUN! This sophisticated brand is actually worse than their Nissan version of the car... 2015 and you cant stream music from anything except Apple devices?!? Ludicrous... Not only that, but performance wise this car sucks. Loud rattling engine when given power, outdated audio and controls screen, horrible defrost... The list could go on and on. Nissan motors corporation should honestly clean house and figure out a new strategy... Flooding the market with your chintzy product- which severely decreases trade in values for owners, paired with outdated features and technology is one way to lose your following... I used to have Infiniti on a higher pedestal... Now when people ask how I like it or that theyve considered buying one, I tell them this piece of garbage is a base Altima... Buy a Lexus, Acura, Toyota or Honda... Pffttt... Buy a freaking Chevy Cruze for a better driver experience. Way to go Infiniti. You suck.

I purchased the flagship Infiniti QX56 on March 27th 2017 from an Infiniti Dealership here in the North East. As of today I havent even put 2500 miles on the vehicle and its been the dealers service 3 times. The A.C. fan coupler and battery drain issues. The battery was just installed by the previous owner in 2015 at an Infiniti dealer and clearly reads that it has an 84 month warranty. However, Mandie from Infinitis North East Consumer Affairs Region stated that the battery warranty was only good for the prior customer and does not carry over to me. I would have to purchase a new battery from them for the tune of $180.00. My dispute was it made no sense because if a battery installed by the dealer with a clear record of warranty from Infiniti who cares who owns it 1st, 2nd or 3rd. The warranty should cover the battery not the person. Im not the only person having these battery drain issues and Infiniti is well aware that their vehicles are doing this. A lot of the online blogs Im reading is that the Infiniti has been experiencing issues with their batteries lasting 2 years max then they start dying. I think they should be investigated.

I have a 4 door sedan which seats 5 comfortably. Infiniti has a wide range of models from sports cars and coupes to trucks and suvs. Great engines with lots of power. All wheel drive which comes in handy in the northeast and a very good awd system. Very unique sounding engine along with a stylish new body which they just came out with getting away from the legacy models that have been the same for some time. The upgrades include real leather, nose speakers, sports seats, suspension and engine upgrade. Navigation is also an option, backup camera comes standard.

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

Junk, no other way to describe these cars, just junk. Ill never own another one. I told my wife we should have bought a Lexus, but no... With only 15k miles already they want to screw me out of over $250 telling me my rotors are bad and thats just the front! What are they made out of? Plastic?

Smooth riding experience. Comfortable in every way. Its feels like you are riding on air. It gives you a chance to be able to see whats going on with the comfort of the ride. Beautiful is everything you can describe it. The looks of it gives you a reason to want it more than you realize it. You can talk about how long your car looks and how long it gives. I love how you can make your own decisions when you are on the passenger side. Give you a chance to relax and let it go to a good long ride. You carry it to a car dealership and they treat you with great respect, make sure everything is taken care of and puts a smile on your face to comfort you.

I bought a ‘05 G35 coupe in 2009 as a preown. From the very beginning, I had issues with that car. First, the engine knocked and started to eat oil more. Gas got replaced. Just after that the moon-roof broke. The dealer tried to make me pay $2000 to fix it while the car was still on warranty. Now the air bag light is blinking. Just to get it checked they asked me $300. They tried to change belts that have 30k on then and my clutch that got wet after 30k (supposedly due to the way I drive) just for that another $2000. They are out of their minds. People, please do not buy that **. It’s over-priced and just a garbage. I was in love with Infiniti. Now I hate myself for spending that ton of money on a car that’s ** and has problems with everything (alignment since new, radio, moon-roof, airbag light flashing, clutch not being able to switch gears, loud engine even being replaced). I don’t know what to say. I hate dealers. They are a bunch of legal criminals that will suck 100 times more money then the repair really cost. And service—what’s that? Buy Infiniti, it means no service. I’m getting a ride off that car and I will never come back to that company.

Submitted an inquiry on Wednesday, October 21, 2015. On October 22, Lauren, Regional Manager over the dealerships in my area responded to the inquiry by calling and introducing herself in a voicemail. I have returned her call and left messages three times on October 23, 2015 and no response. Come on Infiniti. I need help desperately! It appears that Lauren called to introduce herself by phone to enable her to say a call has been made, but she is not really trying to connect with me. At least thats the way it appears. I have a serious issue and I am not hard to get a hold of. It is unacceptable that Ive got to go an entire weekend without having spoken to anyone and my vehicle remains in an immovable state. I have taken my car to two (2) Infiniti dealers and currently it sits in downtown Chicago at the Bermans dealership. Orland Park Infiniti initially had my car, but they say they are unable to fix it. HOW IS IT THAT THE COMPANY THAT MAKES THE INFINITI CANNOT FIX IT?

I bought a 2011 M56s. Driving to work one day my check engine light came on and my car started jerking. So I drove to the Infiniti dealership to have it looked at... Found out the solenoid switch needed to be replaced. They replaced it and about a month later I started hearing this whining noise in the engine took it back to the dealership and they told me my timing chain could be bad. My question was why would that be and does that have anything to do with the solenoid switch they recently replaced. I was told, “No they have nothing to do with each other, but we will have to charge you 1400 bucks to look and see if the timing chain is the problem.” WTF… just to look and see. So I did my homework and found out a couple of people had this issue. Well the fact they lied about the solenoid switch and the timing chain didnt worked together - pissed me off because that was far from the truth. They actually work hand in hand to make sure that the oil is pumped correctly thru the engine. I called a friend of mine who is a certified INFINITI Technician in New Jersey and he told me not only does INFINITI know this is a problem, the technicians across the US knows this is a problem because the solenoid switch cant handle what it needs to handle. Once they goes bad that would cause you to have problems the timing chain - and if the timing chain cant be fixed, you ultimately have to get a new engine. Isnt that some stuff... Not only does Infiniti knows - the dealerships know as well. But the dealerships with put in on Infiniti and say it’s their problem. But you charge people to fix the solenoid switch knowing that he could cause a problem with the timing chain and engine. If you know it’s a problem why do you swap them out knowing it really doesnt fix the issue? This should be a recall issue for Infiniti, but then they tried to say I was out of warranty. The warranty is not an issue if you already know the part was going to be a problem when you built the car. How do I start a class action lawsuit for this…

The m30 is a wonderful car that was built in very small numbers based on the chassis of the Nissan Fairline. It was truly a great white whale of a coupe that was a joy to drive. Its medium sized, with a hard top, the seating was optimized and did not have a lot of room in the back. But the seats in the back seemed to be included as part of an afterthought and the trunk was large and it seemed much larger than it really was. Ours was decked out in leather and was very sporty in contrasting brown highlights and the stereo worked well, much better than expected for a high-end car.

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

The Infiniti G series has always been one of my favorite designs. Its sleek and curvy and looks much more expensive than it is. The lakeshore blue color is a perfect combo of gray and blue. My vehicle came fully loaded, and even though the car is almost 9 years old, the features have held up quite well. They were ahead of their time. The car provides a super comfy ride for 5 with plenty of leg room, seat width, arm rests, and cup holders, plus dual temperature controls. Both the car and the dealership experience were excellent. But while I found the perfect car for me, I would have appreciated a greater selection of certified pre-owned vehicles that were low in mileage.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

I bought a preowned infiniti from Red Noland Infiniti and within 3 weeks it would randomly not start. After spending over 40 days total in their service dept they could not diagnose or fix the issue. Finally after 11 months of ownership and 57 total days in service, Mike Ward Infiniti came up with at least an idea of the problem. However, it is several hundred dollars and may not even be the actual issue. Red Noland told me it was not covered under warranty or the warranty that came with the car. After the 4th attempt at repairing they offered me 40% less than I paid for the car after a few months of very stressful ownership. (Imagine going somewhere, the store or hiking, and your car wont start for over an hour when you get back to it). Infiniti consumer affairs has been less than helpful as well the only competent people are at Mike Ward in highlands ranch. I have had two arbitration cases open with infiniti and even with the bbb, however since the car is over a year old, but still under warranty, they refused to do anything to fix the situation. I have owned 3 infinitis the last 5 years, 2 g35xs, and a q40, and I will never give Infiniti or Nissan another dime for a car! You would think they cared about customers with brand loyalty but thats as big a joke as calling their cars luxury performance sedans.

I was told at Infiniti of Cool Springs when purchasing my new Infiniti in July 2011, that if I purchased the maintenance plan it would cover all of the advised maintenance on my vehicle up to 75,000 miles. But I recently found out, not much more than a year later, that it only covers 10 oil changes and tire rotations. One year later, I only have 2 left. I was also told at the day of purchase that I needed to have my vehicle serviced every 3,000 miles, so I have tried to do this. Little did I know that I was quickly diminishing my maintenance plan that really does not cover everything that needs to be serviced anyway. I was also told that if I purchased a tire maintenance agreement that it would cover my tires if they needed to be replaced for so many miles. I was told today that this was never added. Beware of maintenance agreements at this dealership, since I would have been better off to pay for all necessary oil changes and tire rotations. This would have been much cheaper. This is very misleading!

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

I bought a 2004 Infiniti FX 45 in 2007 for $33,000. I began getting terrible bubbles on black dashboard in approximately 2012. When I notified Infiniti, they referred me to consumer complaints. They reviewed it and determined since I missed deadline for which I did not know existed because I never was informed. They refused to pay anything and kindly told me it would cost $1300 to replace dashboard. I have never been so offended. I was in love with my car and had all intentions of buying another but after that treatment I would never buy another one. How can you pay so much money for car and Infiniti knows its a defect and yet they denied me from getting it replaced.

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

This is the second time I had bad experience with my Infiniti QX70 glasses. Recently my sunroof was exploded and contacted Infiniti local dealer and they just gave me estimate of 1k+ without examining the damage. I gave all the details and showed the proof though they are not interested to see the broken glass. This is the leased vehicle and

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

I purchased used Infiniti with 27k miles on it, and few days later noticed Vibration at highway speeds and during accelerations. I balanced and rotated tires multiple times with no improvement in vibration. Decided to take it to Infiniti dealership. There are 2 dealerships in the area. Both dealerships refusing to diagnose my car. All they do is balance tires and saying everything is fixed or just keep denying that there is vibration. They simply refuse to take car and diagnose it as it will require taking suspension apart and checking each part individually and can take time do.Since it is not 1 hour diagnosing job they just lie into my face that balancing fixed it or that they can’t feel anything. They will not even take it for normal test drive. My car under bumper to bumper warranty but dealership simply denying me service. I am forced to take car to independent mechanic to diagnose issue and then pay for repair myself. I buy cars every 3 years and will never bring my business to Infiniti again. I paid more money for the car because of warranty still active and just refuse to fix it. Service manager at the Infiniti of Novi is just rude and obnoxious. Infiniti is a scam and not a luxury brand. Stay away.

Ever since I bought an Infiniti G35 2006 Ive had nothing but problems with the POS mainly the transmission, I had it replaced with another tranny and now I have the same problem, I wish someone with the resources and time would sue this company for their malpractice, as well as VW. They have the same issues and know it but neither does anything about it.

I lease my Infiniti QX70 2017 on October 2017. Since then I had very bad experience with their service. It start with the fact that they didnt provide my the additional tool to change my Tire. I waited 3 ours to someone to come and change my tire (I could do it by my self, but I didnt find the special key). When the help arrived he also didnt have the special tool and I was suppose to wait 7 hours for towing. Last week I heard big explosion while driving and the Exhaust fell down.I didnt bump anything!!! And when I went the the Mechanic, they blamed me to bump something and pay 1500$ to replace the exhaust. It was impossible to bump something since the bump was in the posterior part of my exhaust. I try to talk with consumer affairs but they denied my concerns. This for sure my last Infiniti ever. And of curse, all my friends tried to prevent me to lease Infiniti. I feel so bad that I didnt hear to their advice.

Where should I start. A few months ago my 2014 Kia Optima SX Turbo began to show condensation on the front driver side fog light. I took it to my nearest Kia dealership (Ourisman Kia in Chantilly, VA) and they were very prompt in helping out and nice. Great group of people and great service department. The service department changed the whole fog light assembly and the issue continued to occur. Ourisman Kia escalated the issue to Kia Headquarters to see what could be done. Within a week a representative contacted me and was very polite in explaining the process. The Kia representative explained that because we had already changed the fog light assembly, he had to escalate the issue to a different office. The representative stated that someone from that office would contact me within two or three business day. I talked to the initial representative on 10 August 2016 at 17:30 pm and since then I have yet received any phone calls from the other department that is supposedly handling my case. I have called four separate times (08/15/2016, 08/17/2016, 08/19/2016 and 8/22/2016) directly to the person in charge of my case and nothing. I have been able to talk to other representative and they have been very helpful, but they tell me they cant do anything because my case has been escalated to a different office. Im hoping to get a phone call soon, but for now worst experience Ive ever had with Kia.

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

I love Infiniti vehicles. My last one I30 was fabulous for 286,000 miles so of course I had to get another Infiniti. The Q50 is even better. Great style, durability, and easy handling.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

I leased an Infiniti JX35 on July 13, 2013. I absolutely loved the vehicle up until February of 2015. In February, I noticed the brake pedal would occasionally sink down almost to the floor when stopping. The pedal would also from time to time start sinking down when I was stopped at a traffic light or stopped In traffic. The car would start to roll if I didnt continue to apply more pressure to the pedal when I was stopped. The real concern was that the brake problem was intermittent, it didnt happen consistently. In February 2015, I took the vehicle to the dealership and they said there was a problem with the Master cylinder, so they replaced it. Upon receiving the car back, the brakes operated normally for only a week. After one week the brake problem returned. I called the dealership and they asked me to bring the car in as soon as I can, so I did in March 2015. The dealership claims they could not get the brakes to repeat this problem. I was now even communicating with the shop foreman, who said to me one time he felt something happen similar to what I was saying, but it happened only once. I went back and forth with the dealership in March. In April, they received authorization to change the ABS controller. After changing the abs controller, the brake problem appeared to be gone. The brake problem returned again in August of 2015 and again of course it is intermittent. It doesnt happen when Im stopped anymore, it just happens when Im stopping. If I dont continue to increase the pressure I apply to the brakes when they sink the car will not stop. The dealership took the car in, kept it for over a week, changed the brake pads and said they could not repeat the problem. They even told me at one time that this is the way the brakes operate on these vehicles. I immediately responded by informing them that these brakes did not operate like this the first 1 1/2 years I was driving it. My daughter drives my car frequently and she even came to me and asked me why do the brakes get so soft occasionally. I chose Infiniti because of their advertised HIGH standards of excellence. Theyre supposed to compare in quality to Lexus, Acura and Mercedes. Well, Ive owned 3 Mercedes in my lifetime and their customer service and quality is second to none. My face to face customer service experience with KM Infiniti has been good, however, they have not been able to fix the issues with my JX35. The quality of this vehicle is on the same level as a Nissan. Not only have had issues with the brakes, but Ive had the rubber gasket on the roof rack come loose, Ive had to replace the driver side sun visor.I chose this car because I wanted a car I could depend on when my grandchildren get into it. I wanted a car I could have confidence in for safety. I have just about every option available on this car and thought it would be a safe car for my family to drive in. As it stands now I am extremely dissatisfied with this car and it doesnt appear Infiniti knows how to fix it! This car is a Lemon!

I leased an Infiniti 37G in 2014. My lease expired in September of this year, I visited the dealership where I had leased the car the first week of August and inquired about buying a new Infiniti AWD. I contacted the dealer several times trying to get cost and payment terms. I received two quotes, both with very different figures and payment terms. I contacted the dealer a final time the third week of September and told the salesman I had to have the information within the next two days in order to process everything before the lease expired. When I did not hear from him, I purchased another vehicle from a different dealer.I then called to make arrangements to return the leased Infiniti and was told the only person who did that was out with an infected arm. I was told he would be given a message to call me when he returned. I still have not heard from him and it is now the middle of October. I returned the car to a different dealership. Now after two months I have been unable to get Infiniti to release interest in my Personalized tags and have had to buy new tags for the car I purchased. Based on my experience, I would never recommend leasing or buying from Infiniti.

My 2003 G35 Infiniti started randomly shutting down while driving and control of power steering and brakes would be nonexistent. Slip light and VDC off light, along with service engine soon light, would turn on (also oil/battery/etc). Its very dangerous. Im lucky I wasnt killed!! When I called customer complaints, they told me my particular vehicle was not under recall even though many other 2003-2005 G35s see the same problem and some have already been recalled. Infiniti is putting my life, and the life of other customers at risk by ignoring this.

Infiniti manufactured a faulty dash in the Infiniti fx35, which bubbles and cracks (after your warranty is up). Infiniti knows the material is damaged at my fault to the customer. Yet they will not pay for $2500.00 repairs. Infiniti will not discount the repair. However certain customers have been granted this courtesy. I guess Infiniti appreciate certain customers more than others. I have filed a complaint with them as well. There has to be something that can be done... I will never purchase another Infiniti!!

I am an owner of a 2008 EX35 journey. I really like the car but Im having a difficult time understanding why the dashboard is cracking. I always thought that infiniti had a reputation of high quality and Im very disappointed to know that they wont even consider replacing my dashboard. What I did learn from this experience is that I would not consider purchasing another infiniti.

There are so many varieties. Im a very big fan of this brand and I have been a fan since the first time I laid eyes on this particular model. I would recommend this to anyone looking to buy a great car at a great price. The appearance is the best. Its interior styling is suited for anyone with class and style. The overall smooth touch of this vehicle sticks out from any other model. There are many upgrades from having a sunroof added to having leather seats put in. You can also have a front or rear camera added if needed. The passenger capacity has enough room inside for luggage and passenger. You can even carry a pet if you like. The seats adjust just fine.

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

I took my car in for service, reluctantly, thinking once they had my address it would mean never-ending direct mail solicitations. I routinely unsubscribe from junk mail such as this but Infiniti has made it IMPOSSIBLE to do so. Ive spoken with the local dealership, corporate, been bounced around to Nissan, sometimes been told nobody knows which other part of the company is sending these, sometimes promised resolution, and at the end of the day continue to receive their BS. Most recently they had the audacity to send me a mailer with a business card inviting me to contact them at the local dealership personally. I will NEVER AGAIN get service from the dealership, and will NEVER buy another Infiniti, or Nissan, as a result of their persistence and disregard of a simple opt-out. I cannot express the extent of my frustration.

I have a 2007 FX 35. Have overall been pretty happy with the car as I drive a lot for work. Besides chewing up tires at an alarming rate, my dashboard is bubbling up all over the place. I noticed a customer remark about getting this fixed via a class action lawsuit. I have never been informed through Infiniti or any other source. I assume this was an individual lawsuit. My question is do I have any standing to be a part of a class action lawsuit if there was one?

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

I have a 2005 FX35 and it is out of warranty. There are bubbles that appeared within the last 6 month in my dashboard that look unsightly. I do not eat in my car and do not use any air freshener and do nothing else that could have caused this problem. My car is a luxury car. Corporate has called me back and told me that there is nothing they can do about this because it is out of warranty. I am rather upset because this part of my car should have held up better. As of now, I would never buy another Infiniti based on the response from this corporate representative.

I bought a brand new 2010 G37 in Blue Slate. Soon after taking it home, I noticed that I was getting chips in the paint. At first I thought nothing of it and chalked it up to road hazards. Well, I must have 50 chips all over the car’s hood, roof, front and rear quarter panels - it’s just crazy. I have never owned a vehicle that chips as easily as this Infiniti. I contacted consumer affairs and was told there were no recalls for this at this time. They told me to bring the car to a local Infiniti dealer for an assessment. The service manager ** at Circle Infiniti looked at it. He said, “Yep, there are chips all over the car.” He took some pictures and told me to have consumer affairs contact him. I just received a call from Infiniti’s consumer affairs who told me that the chips were natural. Are you kidding me? Infiniti sucks and I would never buy another vehicle from them.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

My 2004 Infiniti FX35s dashboard has bubbles all over it. Its very unattractive. It’s obviously a defect that the company has to fix.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

FX30 - Despite salemans assurances that Infiniti was expanding their network and would be providing services through Nissan dealers... 7 years on and still stuck with extortionate service fees, dearer parts than you would expect for a classic restoration - cant even have the brakes changed at Quick Fit!! Even had to pay almost £200 for SatNav update as 10 year old roads were not on a 7 year old car!! At least two other comparable luxury car options out there with competitive, reputable, and nationwide servicing capability.

BUYER BEWARE!!! The test of a great company is when they have to deal with a customer issue and how they resolve the issue and make the customer a long time loyal customer. Just bought a brand new Infiniti 2014 QX60 in January 2015 with less than 525 miles (the car was delivered with the paint issues) and found manufacturer paint defect issues. And Infiniti Affairs has refused to repurchase or trade out the vehicle and have not accepted responsibility for their paint defects. Infiniti Corp has also ignored the dealer, Infiniti of Dayton, who agreed and provided documentation to the BBB that there are manufacturers defects in the paint. Infiniti Corps response is We will cover the costs for repainting half the car....ITS A BRAND NEW CAR...WORST CUSTOMER SATISFACTION OF ANY COMPANY I HAVE DEALT WITH! The dealer is pointing their finger at Infiniti Corp and Infiniti Corp is pointing their finger at Infiniti Corp. Both have responsibility with the issue because Infiniti of Dayton did not discover the issue during the vehicle prep process, which was done poorly. Infiniti of Dayton will not respond to my calls for next steps. I have had to contact the BBB and the Attorney General and hope something get resolves from this... very sad state of both companies. DO NOT BUY AN INFINITI!!! I bought Toyota for the last 10 years with no issues... took care of any issue. DO NOT BUY INFINITI!! THE CUSTOMER IS NOT A CONCERN. BUY LEXUS/TOYOTA!!