This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

They have everything you need with the comfort of a Cadillac! You can choose from a fast lil coupes to a family car. If you need a truck they have a great pickup truck and if you want something for a bigger family but still fun you can get the Escalade hybrid. All these vehicles are made for people just like us with all the qualities of living the high life.The coupes is a 2 Door which you can get with drop top. It has 348hp and 7 speed automatic. The Z62 is a great luxury SUV. 5 doors, 5.6 liter engine, V8 32-valve. Lets not forget the Skyline, fun lil car can come in so many styles. My favorite is the 3.0 liter VR30DDTT twin-turbo V6, 6 speed manual. It may have 4 doors but it is sleek and fun. You can choose 7 speed automatic or 6 speed manual, dont forget convertible and always has comfort. You can go turbo charged or twin-turbo and diesel I4 if you choose. Depending on what you would want you can go from 2 door coupes which seats 2 to 4 people or 4 door for the sedan - 4 or 5 people, and all the way to 5 door SUV - 4 people all the way to 7 people.

I purchased a 2006 G35X in February 2012 with minimum miles on it. In October I noticed that my car would blow white smoke occasionally when I cranked up, and it was using a lot of oil in between oil changes. I took the vehicle to the Infiniti dealership for service and I was told by the service consultant that they had to do an oil consumption test before they could do anything else. She never contacted my warranty company about the oil consumption test, so for 5 months they continued to put oil in my car without trying to determine what the real problem was. What the service consultant failed to tell me was that the car had previously been in for the same problem and that they already knew what the problem was.I dropped my car off on March 19th to finally get the repairs done. For 2 weeks they held my car and did nothing to it. I called that Friday to get an update on what was going on and I instantly started getting the run around. Every time I called to get an update, either she was not in or they had not torn my car down or the adjuster had not come to inspect the car. I contacted my warranty company and they said they had emailed the consultant so I called her back and she said she didnt get the email. After some research the email mysteriously appeared. The warranty company denied my claim because of the pictures that the service consultant emailed to them. She told me one thing was wrong with my car, but told the warranty company something else. In the process of trying to extract thousands of dollars out of my pocket, the Infiniti dealership dismantled my entire car. There was nothing left intact but the body. I have been around cars my entire life, even worked on cars before. I have never seen anyone dismantle a whole car just to say that the valves were gummed up. They then wanted to charge me $2500.00 to put the car back together without fixing it. I contacted the dealership where I bought the vehicle and they stepped in and offered to pay for the repairs as a gesture of goodwill. They asked the Infiniti dealership how much it would cost to fix what was wrong and put the car back together and the service consultant told them that the only thing they (Infiniti) would do was put another motor in the car, even though as a customer I said I only wanted the problem fixed and the car put back together. I had to have my car towed away from the dealership which they charged $1300.00 for. It took two trips for the two truck to get my whole car to another facility for repairs. The attached pictures show in detail the condition of my car when it left the Infiniti dealership. The parts were not boxed up. They were just put on the back of a tow truck and dropped off at another facility.I will never take my vehicle to the Infiniti dealership for service ever again. They are in the business of ripping customers off and then lying about it. They have deceptive business practices at the Infiniti of Memphis dealership.

The worst car I ever owned. I bought it brand new. It has less than 25,000 miles on it 2 years later. I have gotten stuck on the road 4 or 5 times with electrical problems (not just the battery). I also got stuck with a flat tire and found out for the first time that this $45,000 lemon did not come with a spare tire. Roadside assistance is a joke. 20 minutes worth of robot menus, another hold for a real person who asks the same questions, and then between 45 minutes to an hour before anyone actually shows and tows the car to the dealer. How do you get home? Your problem. The service department dealer, Manhasset Infiniti, manages to find a $600-$1,000 non-warranty item every time the car is brought in for routine service or a warrantied repair. Everyone is very nice and gives the appearance of being accommodating. But the bottom line is that they are handling you, not your problem.

Infiniti produces a good variety of nice car models. They make coupes, sedans, crossovers, and SUVs. I have had a good experience with my car and I would recommend Infiniti. Its a very reliable car. My car is a four-door SUV with stitched leather seats and can seat up to five people in two rows of seats. This car is nice if you carpool or have a small family. I wish there was a little more room though.. The seats are very comfortable and it has the option of including All Wheel Drive. I would recommend getting All Wheel Drive if you plan to go off-roading or live where it snows.

We have had our new QX80 for about 2 weeks. My wife keeps complaining about her legs going numb. She was very uneasy spending the large amount on the vehicle and its so nice she feels it could be making too big of a statement for our family. I keep reminding her its a safe suv and were not making a large statement, we are just buying a truck that fits our family from a dealer that buys from us. Unfortunately I too have been driving it lately and my legs go numb as well. Not sure what to do.

Im an FX 35 owner and Im going insane with the way my dashboard is looking! I noticed four months ago my dashboard had two or three bubbles and as the weather got hotter, my dashboard got worst. Im in need of some advice as to what I can do about this situation. I bought my Infiniti FX35 34,332 k four years ago!

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

If your Infiniti Q50 AWD sport or non sport 19 rims with the Dunlop SP 5000 DSST CTT run flat tires will probably develop a low speed squashy sound around 10k-15k miles you will hear with the windows down. If you notice this tire noise the tires are under warranty from Goodyear who now owns Dunlop and Kelly. Goodyear Tire Company will send you to a retail tire shop and once confirmed tires are in fact bad will prorate towards a new set of run flat or non - run flat Dunlop, Goodyear or Kelly tires. I have a 2015 Q50 AWD sport with Deluxe and Technology Package my bad original Dunlop 5000 DSST CTT @ 14,917 miles, I chose the EAGLE SPORT A/S non-run flat tires that come with a 50,000 mile warranty. Very low tire noise, smooth riding, better braking, excellent in rain + dry traction-handling, good snow traction. These new Goodyear tires has definitely improved my overall ownership experience with the Infiniti Q50.

I have a 2006 Infiniti FX35 with transmission problems. I called the dealer and gave Mr. ** the option to replace the whole transmission for the estimated price of $7,000. The person that took my phone call even said that transmission problems normally happen around 100,000 miles and he emphasized that his best recommendation is to replace the whole transmission because if they only replace the valve body, I will probably have problems in the future with something else related with the transmission. Scam. They would rather make me spend a lot more money. They don’t lose.The front seat has several cracks on the vinyl part. As per the Infiniti dealer, its a wear and tear problem. How would a luxury car seat wear with just around 80,000 miles on it! I noticed online that its a common problem. They need to recall this cheap vinyl and replace it regardless of warranty. Now, the car is stuck just outside of warranty with the same issues and at my own expense. The 1995 Camaro with 200k original transmission RPM is better than my Infiniti. My Dads old truck (1983) has vinyl seats and looks better than my Infiniti luxury with a cost of above $40K.

I purchased a new, fully loaded JX35 in early 2013 and since then have had several problems with it. First, the entire front panel burnt out as we were getting ready to go on a trip. Then the back lift gate had problems. Overall, not a very good impression. Then I find out that the JX35 is being renamed. Why would Infiniti do that to its customers. Basically all the owners of the JX35 are now at a big disadvantage if we ever want to sell our vehicles or trade it in. I will never buy another Infiniti again. Previously owned Lexus and never had any problems. Will go back to Lexus or Mercedes. Infiniti can change their cars names all day long, it still will never be a true luxury car.

I purchased my 1st Infiniti almost 2 years ago. I have spent more time in a loaner car than the car I purchased. The motor has to replaced at 37K miles. The head gasket has been replaced twice and my car is currently back in the shop again. The car has left me stranded twice! This is a manufacturer defect! I guess my safety and wellbeing is not a concern for Infiniti or the BBB. Im assuming I would need to get injured or possibly killed in this car (lemon) before Infiniti will acknowledge the obvious defect. Infiniti/Nissan pride themselves on having award-winning Customer Service. I unfortunately would need disagree as this is the first Infiniti I have owned and the Customer Service/concern I have received has been anything but award winning!

I have had problems with this car day one. Infiniti Q50 was always my dream car so I took it to the shop to be fixed but still no change. I took it to another Infiniti dealership and they are still unable to fix the issues. I regret buying the car but since it was just electrical issues I thought maybe it will be fine and Ill just find someone to fix it but no one seems to be able to know how to fix it, now I have a car that I cant even enjoy all the techs I paid for on it! I will never again buy another Infiniti.

The styling is terrific. It is comfortable to ride & to be a passenger in. And it is safe! If I lend the car to relatives, they are comfortable in it & they feel it is a safe drive. Frankly, if I finally wear this car down (and it doesnt seem likely in the near future), I am getting another Infiniti.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.My husband was going to buy me an Infiniti too (we got married April 1st) but after all the headaches of this vehicle I’m going 100% back to Lexus where they value their customers not only during the sell but throughout the entire time. I cannot support a company that cannot accept fault (accidents happen to ALL companies no big deal). It’s completely how the company handles it and this was hands down THE WORSE and they have now lost a life long customer and one that can and will use her voice to tell people what to expect when using Infiniti.

I am about to pull out what little hair I have left! We purchased a fully loaded JX35 5/13/2013. Soon after we started to experience transmission problems. The car would shake and jerk between 20-30 mph. We returned the car to Infiniti of Manhattan in 6/1/2013. The service department couldnt provide us with an answer as to when the car would be returned or provide us with an answer as to what is wrong with the car. 6/15/2013 they informed us they would need a new transmission! So we demanded that the get us a new car because this car is obviously defective. The car had less than 300 miles on it at the time of replacement. They told we will not get a replacement contact Infiniti USA. We did and they told us they will do everything to fix the problem. Meanwhile, the transmission had to be ordered from Japan. The car was returned to us 7/16/2013. We made two car payments on a car that we didnt have. Now not even a year later with 7000 miles on the car the transmission fails again! No answer as to when the car will be returned same silence from Infiniti USA. I have tried to break lease, unable to. We have contacted New York State Department of Consumer Affairs awaited their help. Save your money. DONT BUY THIS CAR OR ANY CAR FROM INFINITI!!!!

My jx35 passenger airbag deactivation light turns on randomly. I took my automobile to the dealer at least six (6) times and dealer couldnt reproduce it. I recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. Finally, the Department of Transportation and National Highway Traffic Safety Administration released a recall. Occupant detection system may disable pass air bag on 03/12/13. Also, we are experiencing a problem with the city mpg. I obtained an average of 10mpg instead of 18mpg offered. This is definitely a fraud.

Infiniti Navigation System 2017 North America Map Version X9 - Horrible customer service, do not buy any map updates for these scam artist. I bought the 2017 update version of the Navigation system fully expecting that the newest section of the Grand Parkway SH-99 around Houston which opened in March and April of 2016 totaling over 38 miles of highway to be included in new update. However, to my huge disappointment after installing the new version on my Infiniti it was not. This was the largest new highway construction in the Houston Metro area in the last 20 years. How could they have overlooked a huge project like this? Totally inexcusable in my opinion. Their customer support refused to issues any kind of refund after explaining the situation nor would they provide a free upgrade for the following year release. Dont waste your money or time dealing with these people.

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

I took my car in to Herb Chambers Infiniti Westboro, MA for the airbag recall on Oct 5th 2017. A few days later my airbag light came on. I took my car back to Infiniti and they are saying its not their fault. They will not repair it. I complained to Infiniti consumer affairs and they also said they will not repair it. They said the cost is $2,888. The airbag light was never on until they did the recall work on it and now Infiniti will not repair it.

I am so sad the new JX has the face of a growl. I was hoping it had the high rounded eyebrow like my 2004 FX. I really love the new QX but it is too tall for me. I was planning on purchasing the JX when it was released this spring but I really do not like the front of the car. I will not buy a new Infiniti this year. I will have to look at new vendors.

I love my Q70L. I am 510 and I love room in a car. The car exceeding my expectations. It has a huge backseat and a huge truck. It is truly the grand daddy of cars. Thank you Infiniti for making this amazing machine.

Purchased a fully loaded Infiniti JX35 FY13 and owned it for just over a year. Someone pulled out in front of me and ended up hitting them in the back of their vehicle. My Infiniti ended up with damage to the front bumper, hood and right quarter panel. I dropped off the vehicle to be repaired in October 2013 and now I sit here writing this article six weeks later after getting into a conversation with both Infiniti and Courtesy Collision auto repair. Essentially, I am in a circle jerk as both parties keep pointing fingers at each other over a part from a company called Hunter which is required to complete the calibration of my car. The repair shop states car was done two weeks ago and cant complete the work until Infiniti supplies them with this sensor. When I check with Infiniti, they told me I was the first person in the USA to have a front end accident with this vehicle so they didnt have any of these parts available yet. I find this unacceptable that a luxury vehicle mfg can not repair vehicles they have sold a year after first customer shipment. I am also surprised I am the only person to have had an accident in this type vehicle. Either a testament to the safety of this vehicle or really bad luck on my part. It now looks like I will not see my vehicle until early 2014 (3 months). There is no guarantee since Hunter cannot provide a solid date for delivery of the item. Infiniti wont help me, auto repair shop wont give me vehicle back because systems in the car can go haywire without this part so here I sit making payments and losing precious time on my warranty! Bottom line: if you end up in an accident in your JX35, they cannot repair your car. Buyer BEWARE!!!

My Nissan Infiniti is fifteen years old and still performs miraculously. Great gas mileage, and rarely requires repairs. Its also quite classy in appearance. Has taken me on lengthy road trips without a hitch.

I am a SEVEN-TIME Infiniti owner. On 11-9-19 we leased a new Infiniti QX-60 from Infiniti of Columbus in Dublin, Ohio. We traded in a 2017 QX-60 coming off lease. One week after the trade in, we received a bill for $2,493.84 from Infiniti Finanacial Services, due immediately for payoff on the OLD lease, which contractually the Dealer was to have paid off. I tried to reach our salesman Stephen ** by phone several times that day, with NO return calls. I then emailed to Mr. ** as to why our now turned in vehicle had not been paid off. He replied by email that their finance/accounting department had told him that the check had been mailed. 10 days later on 11/25/19 I called Infiniti Financial Services who stated that NO payoff check had been received.I again emailed Mr. ** our salesman who again stated that he again checked with accounting who yet again verified the check had been mailed. One week later on 12/2/19 I again called IFS who again stated that no check had been received. I agained emailed and called our salesman repeatedly who no replies this time. I then called the Sales Manager Radu ** at the dealer who said he’d immediately resolve the issue. 3 days later I again called IFS and no payment had been received. I multiple times emailed and called the Sales Manager Radu ** with no replies.On 12/5/19 I then called the Finance manager Mike ** who proceeded to sort the issues out. The next day he got back to me on 12/6/19 and told me the check was NEVER ISSUED as the salesman had told me, until 12/3/19 and that Infiniti Fine isl Services had LOST the check. On 12/7/19 I received a collection letter from IFS, at which time I called Infiniti Consumer Affairs to assist with my payoff issues and lack of customer service from the dealer. I again spoke with Mr. ** the finance manager on 12/9/19 who stated he would overnight another payoff check. That same day I received a call from Austin, a Regional Manager for Infiniti Consumer Affairs in Nashville who stated he would also assist in resolving this matter.On 12/11/19, I spoke with Austin again, as well as an IFS representative who stated BOTH the lost check and the replacement checks had been received and who emailed me a payoff letter. On January 4, three weeks later I received a NEW collection letter from IFS for the original amount as well as a check from IFS for the same payoff amount made out in my name. I called IFS, who stated the account was now in collections with the loss recovery department which was closed on a Saturday. I again called Infiniti Consumer Affairs and requested that the case be re-opened. On Monday 1/6//20, I again called Consumer Affairs as Austin had not called despite my leaving several voicemails at his direct dial number.They connected me to him, and he partied me in with IFS and then the Loss Recovery Department. Austin refused to stay on the line as he was “too busy to continue helping” and stated he would call me in follow up 2 days later. I then spoke with Frank ** at Infiniti Financial Services loss recovery department with my attorney listening in, and Frank proceeded to laugh as he reviewed the case facts. Upon his review, and after spending 75 minutes on the phone with multiple people, in addition to over 4 hours spent on calls and emails prior, Frank proceeded to tell us that IFS had refunded the second payment from the dealer to me instead of the dealer, and simultaneously referred me to multiple collection agencies (several of whom had called me already earlier that day). Mr. ** explained that he indeed could NOT avoid the check erroneously mailed to me and that I had to deposit the check, and mail a personal check along with the bill and collection notice to pay off the 2017 Infiniti, and stated he would no longer pursue collection of this account and refused to e-mail me confirmation of this or our discussion. The next day on 1/7/20 I deposited the erroneously issued check from Infiniti for $2,493.84 and simultaneously mailed a personal check for the same amount via Certified Mail, return receipt requested.Austin, from Infiniti Consumer Affairs called me once on W. 12/8/19, while I was on an emergency phone call. I am a physician and was unable to take his call. Less than 60 seconds later, I called Austin back at Cinsumer Affairs and again left multiple voice mails with NO return call. I hope anyone considering owning/leasing an Infiniti will give second thoughts after reading our horrible saga of repeated failures at giving proper customer service at all levels of management.

Im surprised not to read of more consumer dissatisfaction with Infiniti and their Dealers over the End Of Life of the JX35 and the replacement with an identical vehicle named QX60. I purchased a top of the range new JX35 in early July 2013. Of course , I knew it was a 2013 Model but I was shocked to find out that 3 weeks later (on July 19th) Infiniti replaced the JX35 with the QX60 under model year 2014 , in July 2013! Of course the dealer did not tell me anything about that forthcoming change. In fact they denied that a Hybrid was being released imminently when I specifically asked them about that (I subsequently learned that was announced in a press release in March 2013). I am now on a mission to get out of my JX35. I can only believe that the actions of Infiniti and the surprising behaviors of their authorized dealer will otherwise cost me significantly in 2 or 3 years time when I try and feel or trade in this now obsolete JX35 on a 2013 model purchased in July 2013 when the new QX60 (exact same vehicle, Im sure they changed the badges off vehicles on the sales lot!) was launched 2-3 weeks later as a 2014 model. I mean, if you were shopping for a pre-owned Infiniti, what would you buy?

The model we own and have for sixteen years is Q45. It is the best car we have ever owned with never a mechanical problem. It is a beautiful car as is all their models. Being an older model, it doesnt have the modern technologies as newer models, but what it does have is sufficient for us. We bought the car right out of the showroom without adding any upgrades. I am sure if we wanted to wait, we could have added upgrades but it was fine as is. Our model is a five passenger and gives us plenty of room. Now that we have grandchildren the car seats fit very well and the kids are very comfortable.

I recently bought a 2016 QX-70. I previously owned a 2003 FX-45. I was looking forward to having an integral Navigation system. To that end I paid some $160 for an upgrade that took over four hours to load. The system is useless. In the three weeks I have owned it I have had several instances where after putting in an address it says. Sorry no data available. My Garmin Nuvi and Google maps found all of those in a very short time. Infiniti needs to fire whoever does that mapping program and use Garmin or Google. Very disappointing in an expensive vehicle.

My lease end up on 1/3/20, and I returned the vehicle back to Kings Infiniti. And inspection report was made on 1/10/20. My car was return in perfect normal wear condition (I got pics and kings infiniti disclosure statement to proof), and I got charges for excess wear and use damaged front end total $ 500 something. I contacted the infiniti finance, their excuse was I should done the inspection first before I return to dealer, not the dealer. But I was emailed the AIM inspection company before, and also I got the email said that I can return to dealer first then dealer will arrange them for the inspection. So now, Im in the middle of this situation which no one to discuss with. I on the phone with AIM and Nissan back and forth. And very bad experiences.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

I had a schedule on Jan 2, 2019 12 noon to 5 PM to have my QX59 inspected (as required by Infiniti) and made a confirmed appointment (have an email from them Nobody called and nobody showed up wasted 5+ hours.) When called not even an apology. Useless company Infiniti and their inspection Contractor AIM Inspections. Will NEVER get an INFINITI again.

Good variety of cars and large sport utility vehicles. All cars are very nice inside and the finishes of all vehicles are high-end without being over the top. You can easily see that the quality is very good. I have had no issues with any part of my purchased vehicle and there are many features I use on a daily basis. Also, I was able to upgrade my vehicle to include a few must have items for my family. However, I wish there was a third-row seating option for SUV options. Mostly a midsize SUV with the 3rd row would be great.

I have been devastated by the loss of my 37x related to fire. I loved every moment of ownership of that car which I purchased new 3 years ago. I have been searching for assistance on line and called the warranty division but have not received any responses or been able to find help. Local dealer cant do anything as this requires higher level of support and investigation. Can anyone from this site help a Canadian owner reach someone of importance at Infiniti related to the warranty division? I do not wish to provide any details yet hoping Infiniti will respond to my issue. This is an extremely disturbing experience. I dont know where to find an order number as requested below.

I lease my Infiniti QX70 2017 on October 2017. Since then I had very bad experience with their service. It start with the fact that they didnt provide my the additional tool to change my Tire. I waited 3 ours to someone to come and change my tire (I could do it by my self, but I didnt find the special key). When the help arrived he also didnt have the special tool and I was suppose to wait 7 hours for towing. Last week I heard big explosion while driving and the Exhaust fell down.I didnt bump anything!!! And when I went the the Mechanic, they blamed me to bump something and pay 1500$ to replace the exhaust. It was impossible to bump something since the bump was in the posterior part of my exhaust. I try to talk with consumer affairs but they denied my concerns. This for sure my last Infiniti ever. And of curse, all my friends tried to prevent me to lease Infiniti. I feel so bad that I didnt hear to their advice.

This is the second time I had bad experience with my Infiniti QX70 glasses. Recently my sunroof was exploded and contacted Infiniti local dealer and they just gave me estimate of 1k+ without examining the damage. I gave all the details and showed the proof though they are not interested to see the broken glass. This is the leased vehicle and

Infiniti is catching up the last couple of years and offering more variety in their models. It offers many models that will appeal to both the family shopper as well as the performance oriented buyer with models that will carry your whole family or just you and a pal. It is an exciting brand known for performance. This brand offers the cutting edge technology, safety and performance features that every shopper in this category looks for and craves as an auto enthusiast or an informed luxury shopper. It offers all the amenities as standard equipment. Plus a plethora of custom accessories and optional items to make your vehicle stand out from the crowd as your own. Fantastic vehicle. Loved it.

We got our whole engine changed once and after two years, the engine failed again. The company is asking us to spend more than $10,000 to change the engine again. Aside from that, they cant also do anything. **, they just lost more than one customer. Zero rating from me.

Infiniti had the variety I was looking for. Including models, mods, colors, etc. The dealership had many models on hand so I saw the features and models upfront. Going in, I knew what most of the features were but it helps to have them all there and I got to test drive it. There are many versions and upgrades to choose from and the reps were very knowledgeable about everything and answered all my questions about the differences. I went in wanting a 4 door but I got a 2 door and it worked out fine.

Last year I purchased a one owner 2008 G35 with 35k miles on it in Jacksonville Florida. The original owner kept all maintenance up to date and took it to the dealership they purchased it from. I have babied the car, always park in the shade and always use a sun visor. After one month of owning the car, the dash started cracking around the air vents and near the radio. I have also noticed the dash is lifting on some corners around the hood over the instrument cluster. I immediately reached out to the Infiniti dealership it was originally purchased but was told there was no recall or anything they could do unless I wanted to pay out of pocket.I have read in several forums that this has been an issue with the G35s. I also read there was class action lawsuit filed for Florida but owners had to have submitted their claim in 2017. I hoping there is some kind of assistance in this matter. It is very disappointing that a luxury brand, Infiniti would not stand by their product with a known defect.

Infiniti has a big variety of cars and SUVs so that anyone can find the car or SUV they want. We found a 6-speed that hugged the road with ease. Our black infiniti was beautiful inside and out. It has black tinted windows and black leather inside. It was as powerful as it was gorgeous and if you werent paying attention you would be speeding before you knew it. We liked it just like it was - black on the outside and on the inside, stick shift and heated seats. There was plenty of room for the passenger to sit comfortably or to lay the seat back and take a nap with ease. The only time this was a problem was if someone was sitting behind you.

I made a mistake trusting this dealer when I bought a used car (Infinity QX4). When I drove off I noticed the service engine light soon was on. I thought that it may have been an oil change indicator, like the one my Honda has, that wasnt reset. I drove it home to Portland and the light went out. I looked at the owners manual that said it could indicate a problem with the engine and also said if it is flashing, it needs urgent attention to prevent engine damage. A few days later the light came back and the car hesitated on the freeway and the light started to flash. The salesperson from the dealer called me the day after I had it home and I told him about the light. He said it was probably a minor thing, like it may have been run out of gas or the gas cap may not have been tightened enough, and he told me to call him back if there was any other problems. After the second time the light came and stayed on, I had the car analyzed. It pulled up a P1320 code. This indicates that the coils are going bad. The cost of the repair is about $1000.00. I called back the dealer and they said, “Too bad - we wont help you.” I know this was an as is sale, but this car should have been fixed before selling it for wholesale off. Apparently, the dealer doesnt care about their reputation or doing whats right for their customers. Most brand dealerships would not do this. Stay away from this one!

Infiniti FX35 2012 - Fantastic car, good stability and handling in inclement weather and windy conditions. The controls on the steering wheel are also easy to use. The cameras are helpful in tight spaces as well. The built-in map program works fairly well but you need to pay to update it annually. The car can go almost 500 miles on a single tank of gas for a road trip. The car is a mid-size SUV that handles a lot of items in the cargo area. It is easy to pack different types of items. The car travels well for tall individuals 64 or so in the front sears. The Bose sound system is fabulous too. However, the car does not have intuitive windshield wipers. The exterior mirrors are not heated and they freeze over when it is sleeting. The little gadget box where the lighter is has no purpose as well.

Bought a Certified Pre-owned Infiniti Qx56 - great vehicle! Also purchased an extended warranty which has 115,939 miles printed as the expiration. A short while after the purchase the driver seat started to wiggle in certain positions thus we asked the dealer to check it out. Was advised that the seat was not broken. We would have to pay for them to check it now or wait till it actually broke and then see if the item which failed was covered under the warranty!The foam cover on the head sets started to peel off and we wanted to buy new covers. Was told that they could not be sold separately thus we had to purchase new head sets. Pointed out that same was covered under the warranty but was advised that since it was the foam covers which gave out and the head sets was still working they were not covered under the warranty.The rubber cover on the stepping rail started to peel off - again we understood same to be covered but were told that it was only the actual running board which was covered and we had to pay for the rubber cover ourselves. Now the exhaust manifold just cracked but this time Infiniti actually confirmed that same is covered under the warranty! Unfortunately, however, they now claim the warranty expired at 100,000 miles and since we have 102,000 miles on the vehicle we have to pay ourselves.Pointed out we had the Elite plan and that it stated the coverage ran till 115,939 miles but they advised that what we had was only an application and that it was a mistake; it read 115939 thus they really could not assist us in this matter. The dealership (not Infiniti) has offered to fix this time provided we also sign a waiver which prevents us from claiming further items under the warranty, which we find a bit much from a so called luxury brand.Aside of the Infiniti, we own a Nissan (same company as far as Im concerned) - have been happy with both vehicles but their customer service leave a LOT to be desired and I would never recommend anybody to spend money on their warranty plans nor expect anything to be covered under same. Needless to mention that we will never own either of said brands again - a shame as they actually do have a nice lineup of vehicles.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA wont honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

Unhappy Customer here. I purchased a 2006 Infiniti FX35 back in Jan of 2011. Everything was all good until the dashboard started to bubble up and began melting on me. After about a year of this disgusting dashboard, I go to park my car at a restaurant, right next to another Infiniti fx35 and their car had the SAME EXACT ISSUE. After consulting with its owner, I immediately thought this had to be a widespread issue. So I began searching online to find what is the cause of this and to see if it is covered under Infinitis warranty. Turns out it was. It was the weekend...I waited until the following Monday to call. That Monday I called Infiniti Consumer affairs. They denied my repair request because it was out of warranty. But here is the kicker, it was only 3 days past its warranty date and it was still denied!This is not fair. I was never given notice about the wide spread of defective melting & bubbly dashboards. Nor was I ever notified that it was covered under warranty. This is also a safety concern because when I drive it gives off a glare, which makes it hard to see on the road. When I called for an estimate to see how much it would cost, I was told $1600 to repair. For an Infiniti manufacture defect.Why am I responsible for repair cost when it is only a few days past the warranty expiration date? I have signed up for recall notifications from Infiniti when I first purchased the car. Why was I never notified that I could get the dashboard repaired? This is unfair, and it is un-American. I want justice, not just for me but also for every FX owner out there that is rolling around with a bubbly & melting dashboard!

I bought a brand new 2010 G37 in Blue Slate. Soon after taking it home, I noticed that I was getting chips in the paint. At first I thought nothing of it and chalked it up to road hazards. Well, I must have 50 chips all over the car’s hood, roof, front and rear quarter panels - it’s just crazy. I have never owned a vehicle that chips as easily as this Infiniti. I contacted consumer affairs and was told there were no recalls for this at this time. They told me to bring the car to a local Infiniti dealer for an assessment. The service manager ** at Circle Infiniti looked at it. He said, “Yep, there are chips all over the car.” He took some pictures and told me to have consumer affairs contact him. I just received a call from Infiniti’s consumer affairs who told me that the chips were natural. Are you kidding me? Infiniti sucks and I would never buy another vehicle from them.

I bought my first Infiniti in 2014, I purchased a demo model Q50 S Hybrid for the price of R574, 430 with km12000 on the clock, a simply awesome vehicle with all the bells and whistles. Early this year I was keen to trade up on a new Infiniti when I heard the news that there is only one dealership left in SA and the brand is basically dead in SA.When I bought into the Nissans flagship (Infiniti) the last thing I expected was to be left in this predicament and now (2018) the very dealership Nissan can’t even give me an exact value on my car. I find this extremely poor from such a global brand. Imagine Lexus did the same to their Toyota clients. The least they could have done was to attempt a marketing campaign in South Africa, and by that I dont mean billboards on major highways. One light at the end of this tunnel is the great service I still get from Nissan Melrose Arch who obviously still carry the service contracts on Infiniti. Needless to say I will in future not invest in the Nissan brand again.

I purchased an Infiniti December 1, 2018 from Hanania Infiniti in Orange Park, Florida off of Blanding Road. This experience has not been one that I expected from a luxury vehicle company. Since possessing the car on Dec. 1, 2018 I made three bi-weekly payments to my credit union for my trade (a 2017 Acura ILX that was supposed to be paid off as part of the sale). Unfortunately, as previously stated I continued to make four payments via automatic withdrawal from my credit union on the following dates 1/4/19, 12/21/19, 12/7/19. I received a bill from Infiniti with a due date of January 1. Since my prior vehicles loan was not paid off until January 10, 2019 I do not have the funds to pay a January 1 car note because I can not afford to pay on two vehicles. A new payoff should have been requested if the prior was not paid off in a more timely manner. Interest continued to accrue through my bank on the loan which resulted in me only receiving back $414 although I made 3 payments. I am looking for some type of help with Infiniti lease corporation with late fees and possibly pushing my due date back because of this issue. The next payment will be due February 1 in which I am now in a hardship because of the FULL and a half month payment on my previous vehicle. In addition, this overall experience has not been pleasant. I met with John **, finance manager January 5, he told me the check was already received by my bank and he would send me confirmation of it. I never received a confirmation nor did I hear back from him. Similarly, the day after I left with the vehicle I had questions about the insurance document. It was not explained to me other than to sign so I called him and left messages for him numerous times at the dealership. He did not return my calls so I texted the sales rep Alex, who advised me that insurance is my problem not theirs although I had not explained my question or concern. Not only that but the brand new 2019 vehicle was not showroom ready for me to drive off of the lot. The car had and still has scratches and all sorts of marks on it. I asked for a car wash on the Saturday I met with Mr. ** but it was raining and he suggested to bring it back. My concern is there was no urgency, I would have expected for him to try to right the wrongs by scheduling an appointment for me to have my car washed and for sure sending the confirmation or make a follow up call to let me know that the payment was not sent to my bank yet. I was shocked and appalled. It certainly appears as if Infiniti is only concerned about making a sale then after the sale the customer is obsolete. As I stated, previously, I need help to ensure my credit rating does not get impacted, payment due date adjustments and late fees or something to right these wrongs.

2015 Infiniti Q40 + ANDROID PHONE??? RUN! This sophisticated brand is actually worse than their Nissan version of the car... 2015 and you cant stream music from anything except Apple devices?!? Ludicrous... Not only that, but performance wise this car sucks. Loud rattling engine when given power, outdated audio and controls screen, horrible defrost... The list could go on and on. Nissan motors corporation should honestly clean house and figure out a new strategy... Flooding the market with your chintzy product- which severely decreases trade in values for owners, paired with outdated features and technology is one way to lose your following... I used to have Infiniti on a higher pedestal... Now when people ask how I like it or that theyve considered buying one, I tell them this piece of garbage is a base Altima... Buy a Lexus, Acura, Toyota or Honda... Pffttt... Buy a freaking Chevy Cruze for a better driver experience. Way to go Infiniti. You suck.

I have 2 problems: 1 is timing chain, 2 is exhaust. Check engine light on exhaust need to be replaced. Infiniti manufacturer do want to help at all with timing change. I had to pay $3000 to fix timing chain, and now I have bad exhaust at 80500 and they do not want to help to cover it under warranty. Warranty on exhaust is 80,000 miles. I had this problem since 75000 miles and Infiniti dealership didnt tell me was under warranty until its out of the warranty.

I purchased my 2014 QX60 after thoroughly researching all mid sizes luxury SUVs. I have always driven a Toyota so this was my first experience owning an Infiniti. The car worked beautifully for 18 months. THEN... Car starting having start up issues on July 2015. Several times a week it would take 3-4 tries to start the vehicle. I presumed it was the battery. At that time the dealership jump started my battery which they said was still good and told me to drive my car more often. Lol! Then several weeks later problem with starting the car returns. I hold off on bringing the car in until September when the car does not start one morning. Infiniti road service jumps my car and the dealership agrees to replace my battery. Three days later my car stalls twice while driving the car in reverse and the power steering fails while vehicle is in drive. Took the car in the next morning (Monday) and they checked it and said everything seemed fine. :(LUCKILY while pulling the car back from the service garage the car stalls for the service technician. At that point I was given a loaner vehicle. During this visit they noticed that a wire was loose underneath the car. I believe it was the body control module wire that was loose. For this visit they really thought they had the problem solved and return the car to me the following day. Four days later the car stalls again while driving and does not starting on the first try. I returned it to the dealership and got a loaner for the second time. During this time they replaced the hybrid battery as well as the key remote battery and they even replaced the new battery just to make sure all batteries were new at the same time. They kept my car for 2 weeks just to be sure it was fixed.Four days later car takes 3 tries to start so I take it directly to the dealership and got another loaner vehicle. During this visit they have been replacing both the hybrid computer and the body control module computer. They have had my vehicle for 3 weeks. The vehicle is still not working so now they think they will replace the harness! Oh and by the way, while the vehicle was at the dealership for 3 weeks parallel parked in an unofficial parking spot in a lot that is overcrowded. Yesterday a delivery truck backs into my vehicle and now the side bumper needs to be replaced. I have never has this kind of experience with a car in my life. My first Luxury vehicle is my least reliable car ever. I have started the buyback process with Infiniti and I will do my best to warn others to not waste their time or money on these cars.

The steering on this car randomly starts turning left and sometimes right. It is NOT an alignment issue, the car literally makes a left turn if I do not hold on tight to the steering wheel. If I do let go, it will turn left across the highway just as if I turned the steering wheel to make a left turn. A few times the power steering has gone out altogether and that was very scary (if an auto-turning car isnt scary enough). The problem, though regular, is intermittent and the 6 or 7 times I have taken it to Infiniti, they have been unable to duplicate the problem. I have shown them multiple self-shot videos of the car turning by itself but they claim the car is working as designed and will do nothing about it. This IS A KNOWN issue and many others are complaining of the exact or similar issues with this car but it is clear that Infiniti chooses to wait for a few deaths or a class action suit before they do anything. This is my 4th and final Infiniti. I just want them to buy the car back because they obviously do not know why it is happening and they refuse a buyback, claiming the car is operating as designed. Its unimaginable to me since I feel my life is in imminent danger every time I drive it. Infiniti is a BAD company! I thought they were good but they are not. They are fine if everything goes well but when you need them to back their product, they do not. I paid $54,000 for this car, it only has 6K miles on it and it has been in the shop about 7 times and will go back when it starts doing it again. I can only hope I can get it there while the problem is happening because Infiniti is clearly denying the existence of any problem. I feel SO ripped off by this sleazeball company. 54 grand and Im totally screwed! I have contacted an attorney and they will pursue it but I also want Infiniti to pay the price by EVERYONE knowing what a scumbag company they really are. They would rather me die than get my dangerous car off the road. The problem still exists and likely will not go away and neither will I. Stay away from Infiniti!

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80s on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldnt explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

I leased my car in 2014. First, it was located in another state. In preparing the car, the paint on the hood apparently peeled off so they had to repaint before it got on the truck. It didnt make sense. Why didnt they just leave it on to transport then pull off at the end delivery? The truck breaks down on the way to our local dealership. So this was delayed 2 extra days. The dealership felt bad about everything so they had a guy bring it to my work. It was raining so we were unable to put the top down and test. He also scraped my right passenger front wheel. That was a battle and a half to prove since no one there documented who even drove my car to me. I got home later that day when it stopped raining and the first time I put down the top, the back window shattered everywhere.Fast forward a year, I take to an Infiniti dealer in another state, because we moved. I just needed an oil change. They scratched my car. They then had to keep my car longer to fix. Then my headliner broke. I took it in to get it repaired. They repaired it but they put a hole in it. So they had to re-do it which mean literally a MONTH at the dealer. Im paying for a convertible and they loan me a plain sedan built for a mom of ten. Finally get my car back and its scratched... Again… So they fix the scratch (kind of) a few days later... Headliner breaks again. They replace...again.Get my car back again... Headliner ropes break. They tell me to bring in the car because they have the part in stock now (because this happens to me more often than they are admitting). I take it in. They give me a brown minivan thing. I drive the brown piece of ** for a week. It stops running at stop signs. It jolts and is just absolutely awful to drive. I call the dealership because Im desperate to have my car back. Anything is better than the brown ** they gave me. They said, oh...they are waiting for an Infiniti engineer to come in on April 7th. Why no one let me know... Can’t say for sure. They did fire the Service manager, Sam, who was handling my account. So no one was working on my car. Awesome! I had to ask to get updates. So then I started talking to Shawn. The new manager is Eric. Ive tried to reach Eric multiple times but he does not return calls.I finally get my car back. It was driven to my house for me. I made the tech stay here while I opened the top and closed it once. Nothing exciting there. However, now the button that you push to move the top up and down has almost all of the chrome scraped off of it to where it hurts your finger to touch. So....here I go calling Infiniti again. Shawn said they will order the part. Meantime, Im working with Kinsi on how to end my lease now. I only have 4 months left. They denied me. I found out by calling again today. Apparently Kinsi hasnt been to work and no one knows when she will be back and they cannot tell me why it was denied. So...The moral of the story here folks... I do NOT recommend Infiniti. Id literally rather walk than buy or lease anything from this company again.

I am currently an owner of a G35, G35 Cpe, and a 2005 FX35. My biggest problem is with the FX. I have had a dashboard that bubbles and car seats that are ripped on the sides (which are now being covered by black duct tape). Now, my driver side seat is squeaking nonstop. Oh, I forgot about the rear view mirror that just fell off one day. I cannot believe the money that was spent on this car and the shape it is in. I hate driving it. If I was in any condition to purchase a new one, I would. I guarantee it would not be an Infiniti. I have never owned a car which seats rip the way they have. My daughters car, the 2003 Cpe, will start to blast cold air and not stop. But I was told a recall was only made on the sedan. Now that is just stupid. They are the same car. You, guys, make no sense. But I do believe when I go to purchase a new car, I will not get much for my FX because of the ripped and squeaked seats, and it will be your fault.

Today I was driving (fortunately only 20-25 mph) and when coming to a bend in the road before going uphill, my steering wheel locked and would not move at all! It caused me to go up onto the sidewalk and when the steering wheel finally went loose so I could turn it again (after wiggling it side to side as hard as I could it somehow released), but it was too late as I couldnt get the car turned fast enough so I crashed into an iron fence. There is significant damage to the fence and my car may be totaled. I am sharing my story because I dont ever want someone else to have this happen to them and end up getting hurt or hurting someone else. It was horrible to not have any control of the vehicle and not be able to do anything about it.

The leasing company held the car in their lot for 2 extra months before releasing the end of contract information. In the meantime, The DMV required full payment of registration or my license would be un-renewable. I had to pay the registration fee without owning the car. Then the leasing company billed an extra end of lease charge and wont remove it. The contact person, Brian, was pleasant in conversation, but refused to help, just out of spite.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?

I own an FX35, bought it new and drive it up and down the street to work. Its 7 yrs 2 months with 46K miles. I noticed a tiny blemish on my dashboard in January 2013 and did not pay much attention to it. By mid-June, the tiny blemish turned into 5 tiny blemishes. Still not worried about it, I went on vacation for the summer. Upon my return on August 26, I got in my car and was shocked at the amount of bubbles on my dashboard. In the space of 2 months, the issue progressed to such proportions I could not stand to drive my car! I asked around to a couple of body shops to see about getting it fixed and they told me to see the dealer, thats not normal. Then finally, my car wash attendant said that theyve washed 3 other Infiniti cars like mine and said that there is a warranty for that and this is an issue with many Infiniti FX cars. I did some research and sure enough its all over. Its known. I called Infiniti Consumer Affairs and my car missed the warranty by 2 months. June 15, 2013 was my cut off date. I went to the dealership and they said that I barely missed the cut-off. Infiniti should cover this issue and the dealership went ahead and sent in the request for a part. I got a call 1 day later and Infiniti said they will not cover the repair because its past the extended warranty. I argued that this is not normal for a car to do this. Infiniti used defective materials in their so-called luxury car, but they will not stand by their brand. I am very pissed at this problem! I was considering trading my car in for another newer Infiniti FX35 of JX but now that this issue has come up, no way!! NO MORE INFINITIs for this wary and very angry car buyer! I rate Infiniti as no stars, very, very pissed off angry consumer!

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.I was told by Infiniti of Orland Park Pros that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the cars life was over due to the 130,000 miles I had on it.In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

I took my car in for service, reluctantly, thinking once they had my address it would mean never-ending direct mail solicitations. I routinely unsubscribe from junk mail such as this but Infiniti has made it IMPOSSIBLE to do so. Ive spoken with the local dealership, corporate, been bounced around to Nissan, sometimes been told nobody knows which other part of the company is sending these, sometimes promised resolution, and at the end of the day continue to receive their BS. Most recently they had the audacity to send me a mailer with a business card inviting me to contact them at the local dealership personally. I will NEVER AGAIN get service from the dealership, and will NEVER buy another Infiniti, or Nissan, as a result of their persistence and disregard of a simple opt-out. I cannot express the extent of my frustration.

I got an amazing car and service. They have a wide range of models from sporty to family cars and they have great features as well. And they look great on the outside and inside. I have a midsize sedan and its fully loaded. I have the available features it came with and its amazing enough. Its a beautiful black car with sunroof and push auto start with navigation. Its also great on gas and is very spacious with leather seats. The seats warm up as well and sits enough people for me. My family is a family of four and its good to have enough room. Its also comfortable. And I have wireless phone and can make calls without using my phone. Its Bluetooth connected!

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

I have an 2008 G35. This year I have had several issues. My car would not turn off without cutting the battery. It happened twice before where I spent 10 mins trying to turn it off pushing the button. After the 3rd time it would not turn off unless we disconnected the battery. We brought it to the shop and was told the computer went bad along with all the electrical in the car and would cost $10,000 to fix!!!!! We took it to Infiniti. I was told that the computer was fine that it just needed fuses and some simple repairs. Fortunately that did fix it and was covered under the insurance. Then I purchased two tires for the back. After 4,000 miles the outside of the tires are bald. Being a mom who only really drives in town maybe 10-15 miles a day with some long distance driving a couple times a month. I had to change one tire without bringing the car to the tire center bc it was flat in my driveway. No big deal right? Once we changed that tire all of a sudden going down the road the slip light came on and then the VDC light came on. Now the VDC is very important bc it drives the car safely and is discouraged not using it To the point that is considered dangerous. (Why would you even make that a option if its dangerous?) I had to stop several times within 20 mins on the side of the road and turn the car off to reset it as actually pushing the VDC button didnt work. This went on for a week. I finally got around to take the car to the tire place to fix the defective tires. After they fixed the tires they reset all the sensors as they do every time they change the tires and I havent had an issue since. We have had no real issues besides this other than the clear coat coming off the hood and the door handle color coming off. I purchased my car in cash for half its value from someone in a bind when it was a year old. This was a limited G35. It has everything Infiniti offered in a vehicle including a racing engine. They made them for only half the year that year. I have over 100,000 miles on my car and these have been the only issues. I am happy with Infiniti however I hate the new designs coming out now.

The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

Just purchased 2005 FX35 in 2017, after registration I called Infiniti regarding the bubbles melted cracked botched up dashboard. The name infiniti is definitely not standing behind its word. This is terrible on their rep. I cant help what the previous owner didnt do but I need this eyesore fixed. I seen a Michigan claim with only approx 300 people. Its wayyy more people with botched up dashboards in my city alone. I need help. Looks like a kids ** came up with this hook for the dash.

I purchased a 2014 Infiniti q50 in February 2014. It FLOATS/DRIFTS/TRAVELS across lanes BOTH directions even when the steering wheel is level and straight. I notice it more on the freeway however, it does it in the city as well. I took it into the dealership in May to have the issue looked at by the local Infiniti dealership. They say they cant find anything wrong. I took it back to the dealership again in May 2014 (Memorial Day weekend) and wanted a Master Tech to ride with us, he rode with us and saw the issue more than once however, decided that it needed an alignment which is crap (It wouldnt travel in both directions!)!! The car had 3000 miles on it and needed an alignment??? Ok so, they did an minor alignment but, it still drifts/floats and travels across both lanes without any help. I have to constantly actively steer the vehicle to keep it in the lane! My local dealership tells me that they cant find anything mechanically wrong with the vehicle. I was told by the local dealership Manager that they were instructed by NISSAN/INFINITI Corp NOT to work on my vehicle until the Infiniti engineer comes out to drive the vehicle on 6/24 however, based on all of the negative comments about, I doubt that he will help me. Do I hear Class Action?? ? I traded in my 2008 Infiniti G37 Coupe that I had bought used and NEVER had any problems with for this piece of crap! My Intouch Apps have never worked correctly. The backup camera doesnt work until you put the car in reverse 3 times, my dual screens have locked up 5 times and will not correct themselves unless you pull the vehicle over and turn off the car and turn it back on. My Oil & Filter light came on at 3499 miles and the first Oil/Filter change isnt until 5000 miles!! ! I DO NOT FEEL SAFE IN THIS VEHICLE!! I have told the dealership Manager and Consumer Affairs that I DO NOT feel SAFE in this vehicle! I purchased this vehicle because we are having another grandchild which means that her car seat wouldnt fit in the coupe. I WILL NOT ALLOW MY granddaughters or my pregnant daughter in this vehicle!!!

I have always loved Infiniti. Last year I was able to purchase my first one. 2017 Q50 AWD from Dreyer & Reinbold Infiniti. The twin turbo V6 is an amazing motor. I saw that it recently won the prestigious Wards Automotive top 10 engine in the world! I believe it. It has great acceleration, especially in sport mode. This thing takes off like a rocket. It even handles incredible in the turns too. This is also my first experience in an AWD car and I wont be getting anything else. For the money Infiniti is by far the best dollar for dollar value for any luxury brand. I would recommend checking them out!

Well, I guess I am not alone. When it comes to Infiniti, I echo the same problems being mentioned on this site (a/c and radio will not turn off) and many others. I have a 2003 Infiniti G35 with only 45K miles and I have to deal with this. I take care of my car but I now have to worry about what else is going to happen to it. Needless to say, it is not going to get fixed. I dont have the money to fix their ** ups. So if anything else goes wrong, I will just drive it until it falls apart. I will never buy Infiniti again, never. I will tell anyone that listens not to buy it. So, lets facebook this one to death, maybe they will listen.

The company resolved 100% and responded to me directly. I dont believe they even knew this was here. Im very pleased with Infiniti Financial Services and have leased with them for 15 yrs. this was a very shocking and guess one off situation. No need to contact them. Thank you.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

Over the last 2 weeks I have developed several bubbles on the dash of my Infiniti FX35. I had previously noticed just a couple bubbles in a inconspicuous area of the dash, so I didnt think too much about it. Since over the weekend they spread like wildfire. I looked it up on the internet - it is a known defect of the adhesive. I promptly called Infiniti Consumer Affairs and they have refused to fix the problem or make right by it. They stated that my warranty was up in May of this year and stated lack of Customer Service Loyalty. Translation: I havent been to an Infinity dealer for service which would prove I am loyal, weak argument. I explained that is because the closest dealer is 40 miles away and I have a mechanic for routine maintenance. I also explained I never received notice of this known defect. It didnt matter to them. I will NEVER buy Infiniti again and STRONGLY recommend you dont either. Their poor customer service doesnt deserve anyones loyalty. Ill go back to Lexus!

I paid nearly $80K for a new 2014 Infiniti QX80. From the day I got the new SUV there was a issue with the Bluetooth not connected well with my IPhone. They told me that they could not do anything even though the car is 5 mos old and had barely $6K miles. They said to complain at the Consumer Affairs so that Either Infiniti or Apple company will work the quirks of the IPhone to better link with Infiniti. I paid lot of money to suffer with bad connections or no connection to listen to Audio from my IPhone.

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

We purchased the JX35 when it first came out in 2012. Weve had a few minor issues related to recalls (gas tank fuel pickup tube re-route and fuel gauge re-calibration). We have also had the same problem with the right front passenger airbag switch. This has been recalled several times, and after the last service inspection the re-calibration of the sensor seems to have corrected the problem. Im not having the shuttering problem with the transmission either. Its the original transmission which performs very well. It appears that the cars manufactured shortly after mine had the new XTronic CVT which seems to be a real problem. My experience with Infiniti Consumer Affairs has been very positive. I had a problem with my navigation unit going haywire (constant re-setting) during a cross country trip. Consumer Affairs made arrangements for me to take the car to a Nissan dealership since there wasnt an Infiniti dealership anywhere close to our location. As it turned out, the problem didnt re-occur until we returned home. Our dealership found that there was an issue which called for a firmware update. Im very satisfied with Infiniti and thankfully havent had the negative experiences as seen on this site.

I specifically told the salesman when I made my test drive appointment that I havent been in an Infiniti in years and that I wanted to test drive a car and see if this might be of interest to you. I also advised that I didnt have much time as I had to get dinner home to my family but I wanted him to give me a few lease numbers to look at and think about over a few days. I had to repeatedly tell this salesman that I was not buying a car that night and that I wasnt going to make that decision without thinking about it and discussing with my spouse. His response was, Cmon man, I have to make two deals tonight. Rather than providing me with some numbers to think about and offering to follow up with me in a couple days, he repeatedly kept making offers which I had to repeatedly say, Im not buying a car tonight!After saying no about 10 times, he said ,Cmon man, youre killing me, I have to get rid of a car tonight. Never once was he interested in what I needed and what I was looking for. Since when did I stop in to a dealership to help out a salesman hit his goals?! Im there to shop a car that I might be interested in and needed some time to consider my options. After coming back with deal after deal and pressuring me to buy the car, I finally just walked out of his office because he obviously didnt care that I didnt have much time, that I repeatedly said this is something I need to think about and discuss with my wife, and that I needed to get dinner home to my family. On my way out the door, I looked at the receptionist and said, You guys just lost me for life. She said, Youre kidding. I said No, Im not. At that point, I made the decision that I would never be coming back to this dealership to buy an Infiniti.At that point, a gentleman came running out to my car and banged on my window as I tried to pull out. I rolled down my window whereby he said, Im the general manager, what happened, what happened, what happened? I said, You want to know what happened? I specifically told your salesman what the purpose of my visit was tonight. It was to test drive a car and get some options to think about. I liked the car and would have most likely come back later this week to make a purchase. I said, I didnt appreciate the hard sell and the fact that the salesman wanted to make me feel like I had to help him out. He then kept saying, What happened, what happened? I said I had no interest in being pressured 12 different times to buy a car when I was clear what my position was. He said, You dont understand, I have a certain number of cars that I have to sell. I said, Its not my responsibility to help you sell your cars. He then replied, Well, if you werent going to buy a car tonight, then I never had you anyways! I then drove off.Are you kidding me? The GM of the dealership is telling me that well I never had you anyways? This entire experience was the worst car dealership experience Ive ever encountered. Since when did it become all about, I have to make two deals tonight and cmon man, I have to get rid of a car and I never had you anyway? Whatever happened to listening to the customers needs and then seeing what you can do to oblige with their situation and what theyre asking for? If this salesman would have simply listened and understood my needs, then he would have given me some options to consider and asked if he could follow up in a few days. I loved the car and was convinced I was coming back to buy but I just couldnt do it that night! Now, as a result of this experience, not only will I never buy from Lake Norman Infiniti, but I never want to buy an Infiniti, period! Your general managers approach and comment about never having me anyway sealed the deal for me. As far as Im concerned, he represents the Infiniti brand and if this is what your brand is all about, then no, thank you. As the general manager of the most prestigious private club in Charlotte, I will be certain to share this experience with as many influential individuals that I can. This was borderline harassment and was an embarrassment to the dealership and the Infiniti brand. I respectfully request a phone call from a senior officer within the Infiniti corporation to further discuss.

I purchased a 2013 M37S. I needed brake pads and rotors at 9,000 miles then rear brakes at 13,000 miles. Now I need brakes again at 22,000. This is ridiculous and unacceptable. I have owned many cars in my life and this is the first time I have ever needed brake repairs at this rate. I will never buy Infiniti again and I also own a QX60. I am going back to LEXUS.

Infiniti FX35 Dashboard bubbling - I got screwed by Infiniti. My dashboard started bubbling back in 2016 so I contacted Infiniti and told them about the problem only to be told that my car was out of warranty and that they could not do anything about it. But yesterday 10/23/17 I had my car serviced and was told by the dealership that the Bubbling was a recall issue. I was never told by Infiniti that this was a recall or an extended warranty was out for the bubbling issue. Im so disappointed in Infiniti because I never thought that they would leave their customers hanging on a expensive repair and not let us know in writing that this was an issue that they could repair. The fact that I contacted them back in Sept. of 2016 about this issue and their reply indicated that since I no longer had an warranty on the vehicle was why they could not fix it. They never mention that an extended warranty was out to fix this issue or when that extended warranty ended. So Im stuck with this ugly dash in a car that is suppose to be of luxury. Im hurt about the whole thing but at least now I know to never buy another one. Shame on you Infiniti! Look at all the repeat customers you could have had.

Ive owned my Infiniti G37 a little over 2 years. I recently noticed that the paint on my front bumper was peeling off. Since I live in No. California and purchased the car in So. California, I took it to our local Infiniti dealership and they indicated that someone had painted over the factory paint. Since I bought the car new and have never had work done to the front bumper, I knew that it wasnt me so it must have been done at the factory or Mission Viejo Infiniti where purchased. I called Mission Viejo Infiniti to discuss this and was told they had no record of anything being done to the bumper - of course they didnt. I then contacted Infiniti Consumer Affairs and after being sent to 3 different reps, a month later an appointment was made for a rep to check out the paint on my car. Surprise - they said it wasnt the factory paint and they would not be doing anything to repair it.Im so angry right now that I just want to sell my car and have nothing more to do with Infiniti, Im going to try and see where else I can get my car serviced because I want nothing more to do with them and dont want to spend my hard earned dollars there. What kind of warranty is it if they wont take care of the problems that arise. This is very poor customer service!

So I bought a 99 Infiniti G20 with only 80,000 miles on it. I knew it needed TLC however, I had no idea the manufacturers decided to no longer make important safety parts and the dealers offered no choices other than go to a junkyard. Any intelligent person knows some things you shouldnt ever purchase secondhand!!! I was going to buy a newer one when my son graduated HS however, I no longer want anything to do with this vehicle. I have found few and far aftermarket items. I cant believe an axle assy more specifically the kingpin bearing is nowhere to be found. I AM AT A LOSS FOR BOTH ME AND MY CUSTOMERS ATM!

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I leased a QX 60 with all the bells and whistles. Nice car a bit under powered but it was for the wife. Recently, I turned in the lease and Infiniti claimed there was over $3,000 in repairs. I inspected the vehicle myself after having it detailed, I saw nowhere near the so called damages. After their so called 3rd party inspection, they stated there were chips in the paint and dents, which conveniently cost $300 apiece to fix. I asked them to provide me with pictures of the damage. They refused. At this point, I either was going to pay the so called damages or hire an attorney. Its interesting, the damages were right around what it would have cost me to hire legal council. It is my belief that Infiniti leasing has questionable business practices.

Tens of thousands of G35 sedans and coupes experience gradual failure of control of both radio and HVAC. Eventually display boards go dead and heat/AC revert to a default mode. Initially the radio may still be controlled via the steering wheel. In 2003 Infiniti published a service bulletin for sedans only... More than 23,000 vehicles affected. At that time a finishing board was blamed... Its cost was $114.00. Infiniti is now unable to tell me whether the problem relates to the finishing board or the radio itself. So they now charge $754.49 for the finishing board, and $600.00 for a reconditioned radio that they admit may well fail again. Labor quoted $188.00 to R&I the radio and board. Repair total: $1650.46 for a system that was poorly designed.Even if the company does not feel responsible to pay for the repair, they might have made the customers options as painless as possible. Instead they kicked the price up on the board almost seven-fold, and are unable to advise their customers whether the problem is in the radio or the board. So you are expected to replace them both. A complete failure in customer service. I own a G35 6-speed coupe and an FX35 and will never purchase an Infiniti product again.

My vehicle is the G37 Coupe which is upgraded to the Q60 coupe which will be my next choice. Other larger models offered by Infiniti and all offer luxury, style and performance are QX60 crossover, Q50, Q70 AWD and more that come with premium packages that can be purchased or leased. Infiniti is awesome and nothing less than wonderful. It is luxurious and premium high performance vehicle with adaptive steering, digital transmission and the latest technology available. It runs smoother than imaginable. It has smooth sleek sexy lines and turns heads.If we are personalizing and building an Infiniti, I will choose the Q60 coupe. It begins with the V6 400 HP engine - digital suspension, direct adaptive steering, LED headlights, alloy wheels, personal technology inside out. Passenger capacity in my choice would be two rows and 4 passengers but remember its a two door coupe. I put the back seat down in the cargo area for my K9 passengers and they have plenty of room and are safe. Infiniti has other larger models with larger passenger capacity.

2015 Infiniti QX60 - Probably the worst car I have ever had. A basic station wagon with a weak engine and sloppy transmission. No power, horrible brakes, handling. The tires are the worst. I hydroplane all the time in rain. Absolutely no traction in the snow even in snow mode. Making a buzzing and whistling sound like our 2013 JX did.

I just want to start I am Infiniti loyal customer, this is my 3rd Infiniti. My current car is QX70. About 4 months ago my car would start and shut off. I took it to Oklahoma city Infiniti dealer and they diagnose the issue a day change the break switch with didnt help. Took it the 2nd time and they program the computer and told me this will solve the issues. Same day after I picked the car start doing the same thing + jerking while speeding and slowing down and out power at all. I took it back and they went and changed the engine magnetic head which I dont understand why. Picked the car and 2 days before Christmas while doing shopping with my little girl, while waiting at a traffic light the car shut off. I had to put the gear on park and start the car. This is a safety concerns. I called the dealer the next day and was asked to bring the car. This time I took a video of the car not starting and show it to the service manager which he now have proof. The dealer cant diagnose the issue and I been told by the shop foreman to contact Infiniti consumer affair which I did. After they contact me I been told by OKC dealer I cant no longer bring the car to them since the Infiniti corporate been notify. The consumer affair supervisor informed me that Infiniti cant do anything special to fix the car. What I can do take it to different dealer which about 120 miles which I did and they have the car now. So Infiniti is aware of this issue and I have 3 recorded videos of the issues and wont do anything even its a safety issue. Hope Jacki ** of Tulsa Oklahoma will be able to help. WILL SEE.

My car was stolen. The insurance company sent to Infiniti more than the car was worth and refuses to give any money back, even though I put a large downpayment. Horrible company!! Thieves!! Everyone knows a car depreciates as soon as you drive it off the lot. Do not lease through Infiniti ever.

I bought a 2013 G37x and have not enjoy it... I feel I made a bad deal and Im paying the price for it but even worse, Infiniti cant help...of course. Ive leased with Honda, Nissan and said to myself two years ago, let me try a luxury line...so I chose Inifiniti. The car is great but the deal was not (2 years with 10 miles/yr at 429.00 monthly payments). Im glad it was two years because I want to get out of it fast since I cant enjoy it because Ive run into the mileage limitation.Now for the good part... I didnt know that theres a disposition fee after the lease expires; a way for dealers to keep you locked on their cars. Im more frustrated than ever...but a lesson to learn from: know your deals and dont get into something fast. Do your research. Yeah, people gonna say I made a bad deal and now hes complaining... The worst is when a dealer cant help you. Infiniti turns their back after they have your money...so no more Inifiniti for me. If money is all they see and care rather than customer satisfaction, then why should I continue with Infiniti? SO to sum it up, I have not driven my car for the last 3 months and will remain this way until December because of the mileage limitation...so dont get caught up on with a low mileage deal.

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

I bought the Q70 for its features but the exterior is nothing special. The car is very average looking and doesnt inspire the same excitement that a Mustang or Corvette would. The car is usually used just for commutes to work so the five person passenger capacity is more than I need. When I have given rides, passengers were comfortable and had space for themselves.There are so many upgrade features! The heated seats, navigation AND weather, and voice recognition are so amazing to have. Ive become so spoiled by the heated steering wheel, especially on these frosty winter mornings! The radar comes in handy, and the rear camera, and makes parking less worrisome. I have to even say the Boss speakers have converted me into a radio listener. Such a great sound. Like that option for AWD available, anti-lock breaking, and Sirius radio available. Love that there is a hybrid version available that gets get great mileage.

I will never ever purchase Infiniti again. QX60 2014. The car jerks even after they replaced the transmission. I wish I can have one of the reviewer’s lawyer number so I can get the money back.

This car has been a fun car to drive but the reliability has been a joke. Almost immediately after buying the car the window regulators were messed up and I had to pay to get them fixed. Now the CD player is messed up, its got some CDs jammed in there. And Infiniti is quoting close to $1500 to fix this? Are you kidding me!? These cars are junk. Might as well stick with GM cars. Even if something goes wrong in a GM vehicle it costs under 200 to get it fixed.

On Sept. 2010, both headlights went out as we were driving home at night. We had to drive over one hour with high beams. As there is no Infinite Dealership close to us and the car was out of warranty, we took the car to a Nissan Dealership that has a Infinite Certified Mechanic. We found that we had to replace the whole bucket system which costs over $4000.00 for the headlights! We had it repaired and now one year and one month later, we had another headlight go out and we are looking at an estimated $1500 more for HEADLIGHTS. We called customer service and was treated unreasonably and with no help. No one should have to put out this kind of money for an Infinite M35 (2006) 70,000 miles. Rosa was the unfriendly so-called customer service agent we dealt with. We have to believe that Infinite has had issues with headlights and others have been burned with this kind of repair costs.

The first contact with Infiniti was a refreshing change from other dealers. The actual sale process went well. After that it was a complete disaster. The car was delivered 10 days late and in a shocking condition. The paint work had faults on every panel. This ranged from deep scratches, paint scuffs etc to badly oxidized paint because of the protective!, transport stickers. The car was returned to the dealership and they agreed that it was a mess and should never had been delivered to a customer in that condition. At this point I indicated that it should be returned and replaced with another vehicle. The dealership refused and said it was company policy to try and resolve the issues. They arranged for the car to go to a local body shop to have paint work correction. This was after a detail expert had inspected the car and refused to do anything with it as the condition was so bad. He also advised them not to take it to the body shop as they did not have the skills to rectify the fault and in his experience things would only get worse. All of this was ignored and the dealership sent the car for repair. Back it came and surprise! It was in a worse condition than before. The dealership insists that the car is okay, but now they want it back to have more paint correction done? I have also got an email sent from the Infiniti Center to a paint detailer advising that they have had issues with paint, transport sticker marks, etc and have several unhappy customers. The dealership deny this and claim it’s not the same problem as my car and was an isolated case? Isolated... it mentioned every model in the lineup and several unhappy customers, how is that isolated? The car is now booked in again to go to another detailer chosen by Infiniti. I will report back on that work at a later date. Infiniti are in denial that they have paint issues. Their customer service is a joke and are as bad if not worse than some small back street outfit. They actually believe that by getting the car paint fixed they are doing me some sort of favor with no mention of any form of compensation or apology for the terrible state of the car or the complete lack of customer service?! My advice--do not buy anything from Infiniti. They are not focused on customer service or product quality. All they want is your money. There are better options out there.

Duped by Infiniti. I purchased a brand new QX80 from my Houston dealer. The car is fantastic. At the time of purchase I was clear that I was likely to move to the UAE after a year or so. They assured me that my vehicle was fit for export and that the UAE Infiniti dealer will take care of me. Lo and behold, I arrived this Jan with my QX80, and the local dealer washed their hands off me, claiming the vehicle electronics is completely and that they will be unable to service or diagnose any issues with the vehicle. I feel my $90k is down the drain. Really disappointed! To make things worse, I wrote to both Infiniti USA as well as Infiniti ME. The US palmed me off to the ME office, and the ME office was not at all responsive. I will ensure to continue using every opportunity to discourage anyone supporting the Nissan and Infiniti brand. Shameless thugs!