While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

60K of crap. Every day I have to use my 2014 QX60 I wonder what will go wrong. First it was the brakes. Front and rear, rotors, pads, the works at around 12K miles. Shortly after was the transmission. At the dealer I couldnt help but notice the 11 other QX60 cars there. I inquired with one of the service techs who informed me that 8 of the 11 were for transmission problems. I have had windshield molding problems, navigation problems, and small button and switches problems, like falling off; ridiculous! Now at 31K miles, the car battery is leaking. Of course the dealer will not fully replace due to the convenience of only a 24 month warranty. The only good thing with this vehicle is the 3 year lease that cant end soon enough!!

The Infiniti QX60 has great safety features, but the Navigation/Bluetooth is still in the ox-cart Stone Age. Getting driving instructions also slow and tedious, compared to GMC Onstar, which answers the phone immediately, compared to long wait with Infiniti. And, GMC downloads instructions immediately, compared to tedious, roundabout method with Infiniti. If it were not for the excellent features, I would stick GMC and OnStar, which are far superior to Infiniti.

I had water pump leaking and my warranty not cover the engine problem! Be aware of Infiniti dealer in Van Nuys!!!! They denied the repair!!!! SCAM!!!! Don’t even think to go there and be aware of the service department!!!

Got this JX35 in November of 2013 and have had the following issues with less than 30k miles on the car. Door molding was falling off so it was replaced as the plastic was bowed. Both sun visors fell down and were replaced with new ones. Roof rail seals came out and when I asked the dealer to pop it back in, they told me the whole rail had to be replaced. The instrument cluster and dashboard shut down and restart while driving. And it is very noticeable at night or early morning as I have no gauges to follow in the dark. So the navigation computer was replaced but has not resolved the issue yet and the dealer doesnt know what to do with it. The transmission was very sluggish and when I asked the dealer to check I got a call that it has to be replaced and it was. Now, 5k miles later its doing it again. There have been a couple of recalls in the middle, with recalls on the recalls as the service adviser put it, so they have replaced a bunch of door latches on the car again and again. The latest one is my key. Neither key will work, so I cannot get in the car using the key-less feature and I have a very hard time starting the car even when I hold the key near the start button.The GM at the dealer claims they have informed Infiniti Corporation and I have been waiting for a response for 9 months now! In summation, if I can get in the car and get it started, I may get stuck on the road in the middle of the night with a broken transmission while not knowing where I am or which way to go because all of my instruments have stopped working. Other drivers wont help because the pieces falling off my car has damaged their car and they are angry. At this point, Infiniti is jeopardizing my life and life of others around me very frequently and without remorse. I guessing this will qualify as a lemon but have to check with a lawyer!

Absolutely appalled at the customer service experience I have had with Infiniti Consumer Affairs. This is my second Infiniti and I always used to rave about how amazing the cars were and how quality the materials used in them were and that has all changed now that Im having issues with my current car. I bought a pre-owned 2009 Infiniti G37 Convertible with only 1 previous owner and garage kept. I have always used sun visors in my cars to protect the dashboard as much as possible. Over the summer one day when I was taking the visor down one was completely stuck as if it had been glued to my dashboard. I had to tug extremely hard for it to finally come off. I then noticed it was very sticky as if it was melting and extremely shiny. The shine creates a glare/reflection on the windshield which is very dangerous and impairs vision when driving.I went to my local Nissan dealership as the Infiniti dealership was close when I got off work. The 2 service advisors who helped me were extremely helpful and when I asked about the dashboard they immediately knew what I was talking about. They let me know that it has been a common issue amongst many 2008-2009 Nissans and that they have been having to direct consumers to consumer affairs in order to get further assistance. I contacted Nissan Consumer Affairs and they let me know that I have to speak with Infiniti Consumer Affairs as my car is an Infiniti. I then called the Infiniti Consumer Affairs number and after speaking with the FL Regional Manager Korby/Corby not sure how her name is spelled, she let me know there was nothing they would do to help. Extremely surprised that I was offered no assistance or guidance on a remedy for the situation.I asked again what can be done as this is a manufacture default and should absolutely be a recall and was given no resolution. She only apologized that the outcome was not favorable to me. How ridiculous? I expect that from a lower end non luxury car manufacturer, but never from Infiniti. Something should be done for the many consumers affected by the manufacturer’s poor material use. When I touch it with my finger a layer of black sticky residue comes off. Its horrible. I cant even clean it or get rid of the sticky shiny residue because anything I use will just stick to it. After researching, I found this is an issue for many other Infiniti G37 owners. I am awaiting a call from someone higher than the Regional Manager, so we will see if I even hear back from someone. I am so disappointed with Infiniti.I will be further complaining to the dealership I purchased from, Infiniti of Tampa Bay who probably knew about this issue when the car was sold to me. Hopefully this issue doesnt become worse and cause any accidents for anyone or else Infiniti will be dealing with lawsuits when they could have done the right thing and fixed their mistake. I cant wait to get rid of this car and move on to a real luxury car and will be telling anyone and everyone my story and to stay away from Infiniti.I even found this complaint from a gentleman online and I agree with him 100%. Numerous consumers have been complaining about the lack of quality, specifically in the 2008-2009 dashboard components of the Infiniti G37. There have been reports of melting and sticky dashboards as a result of poor build quality. These dashboards are costly to replace and should not be the responsibility of the consumer. Infiniti needs to step forward and back the quality claims of their brand and own up to this production flaw.

Infiniti is catching up the last couple of years and offering more variety in their models. It offers many models that will appeal to both the family shopper as well as the performance oriented buyer with models that will carry your whole family or just you and a pal. It is an exciting brand known for performance. This brand offers the cutting edge technology, safety and performance features that every shopper in this category looks for and craves as an auto enthusiast or an informed luxury shopper. It offers all the amenities as standard equipment. Plus a plethora of custom accessories and optional items to make your vehicle stand out from the crowd as your own. Fantastic vehicle. Loved it.

I purchased the car and 6 days later the engine blew. Long story short, Patrick ** said take it to Garcia. THE ENGINE NEEDED REPLACED. After 2 weeks I got it back. When I got it back the engine ran but the air conditioner was broke so the next day took it BACK FOR AIR CONDITIONER. Then I had this car for 3 weeks and it overheated. The engine light came on...I havent been driving it. I am going to take it in for repairs again but I am afraid I have been too trusting. Now its been 2 months. I am going to take it in. I hope CarHop/UAC make it right. I have had this car two months and Im afraid to drive it anywhere for fear it will break down. I am taking to THEIR mechanic tomorrow. My warranty is good. Ill have it FIXED again. Hmmm fixed...right.Updated on 07/16/2016: Well its been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL...AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 32 yr who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and Garcia turns it off. I need a lawyer.

Bought a new 2011 QX56. Had multiple issues covered under warranty. Thinking I got a lemon! Recently, my wife got stranded on the side of the road with our kids due to another poor quality issue. I paid to have it towed to the dealership where I purchased it. The vehicle has 79K miles. I was told it needed a timing chain and sprockets or a long block. 5K to 12K to fix. Called Infiniti which took a week for them to open a customer care claim and assign a rep to review and follow up. Was told it was out of warranty and there was no support offered. Escalated it to Nissan corporate, which took another 5 days and was told the Qx56 had performed to Nissan’s standards 70K miles and Nissan would not offer any additional support. The corporate rep was correct. Not a lemon, just unreliable and overpriced! Nissan has changed the name twice but it is still the same company making it. Based on all the customer complaints online this is a common problem! I have other choices and will not purchase anything else from Nissan or Infiniti! I hope my bad decisions help you make a better choice!

I had a schedule on Jan 2, 2019 12 noon to 5 PM to have my QX59 inspected (as required by Infiniti) and made a confirmed appointment (have an email from them Nobody called and nobody showed up wasted 5+ hours.) When called not even an apology. Useless company Infiniti and their inspection Contractor AIM Inspections. Will NEVER get an INFINITI again.

I purchased my 2014 QX60 after thoroughly researching all mid sizes luxury SUVs. I have always driven a Toyota so this was my first experience owning an Infiniti. The car worked beautifully for 18 months. THEN... Car starting having start up issues on July 2015. Several times a week it would take 3-4 tries to start the vehicle. I presumed it was the battery. At that time the dealership jump started my battery which they said was still good and told me to drive my car more often. Lol! Then several weeks later problem with starting the car returns. I hold off on bringing the car in until September when the car does not start one morning. Infiniti road service jumps my car and the dealership agrees to replace my battery. Three days later my car stalls twice while driving the car in reverse and the power steering fails while vehicle is in drive. Took the car in the next morning (Monday) and they checked it and said everything seemed fine. :(LUCKILY while pulling the car back from the service garage the car stalls for the service technician. At that point I was given a loaner vehicle. During this visit they noticed that a wire was loose underneath the car. I believe it was the body control module wire that was loose. For this visit they really thought they had the problem solved and return the car to me the following day. Four days later the car stalls again while driving and does not starting on the first try. I returned it to the dealership and got a loaner for the second time. During this time they replaced the hybrid battery as well as the key remote battery and they even replaced the new battery just to make sure all batteries were new at the same time. They kept my car for 2 weeks just to be sure it was fixed.Four days later car takes 3 tries to start so I take it directly to the dealership and got another loaner vehicle. During this visit they have been replacing both the hybrid computer and the body control module computer. They have had my vehicle for 3 weeks. The vehicle is still not working so now they think they will replace the harness! Oh and by the way, while the vehicle was at the dealership for 3 weeks parallel parked in an unofficial parking spot in a lot that is overcrowded. Yesterday a delivery truck backs into my vehicle and now the side bumper needs to be replaced. I have never has this kind of experience with a car in my life. My first Luxury vehicle is my least reliable car ever. I have started the buyback process with Infiniti and I will do my best to warn others to not waste their time or money on these cars.

I own a 2006 Infiniti G35 that I purchased new. It now has 136,000 miles on it. I brought it to my dealer about 2 years ago when my doors had rusted and were replaced under a special extended warranty. At that time, I showed them an issue that I was having with my hood. When you raise it, it catches on the corners, in both corners near the windshield. Raising the hood has resulted in bending the corners of the hood and the quarter panels, resulting in paint chipping and rusting. It looks terrible, plus it’s often hard to raise the hood. The dealer told me that this resulted from having service at a non-Infiniti dealer, and that they did not lube the hood hinges as they were supposed to. I have never in my life heard of such an issue or service requirement.This issue is all over the Internet. Its just a very poor design in either the hinges or the hood/quarter panels that should be admitted to by Infiniti. Owners should be provided with restitution in terms of repair and resolution of the problem. I was at a service garage today and the mechanic said that every G35 he has serviced has had the same problem. Is anyone aware of a class action suit regarding this issue?

We just bought the Infiniti QX60- It was important that we could access the third row with having car seats installed. Dealer assured you could and it was a huge selling point for this car (even showed us Youtube videos). Turns out, only certain car seats work with this feature and only until the child is 40 pounds (this feature doesnt work with seat belt installation). Dealer lied to us but Infiniti wont do anything as they say its not a defect, even though clearly false advertising. Dealer told us to use a booster seat (for a 2 year old) to solve our problem. Worst car experience ever.

I purchased a G37 2012 from Carmax and it had 33k miles on it. I have had it a couple years now, always got oil changes on it/maintained it. I’ve never had an issue with this car before - not should I have. It’s got under 100k miles on it. The other day it starts misfiring. I take it to my local mechanic. He sees it needs spark plugs and a fuel injector. Replacing those. Car is still misfiring so the mechanic shop offers to take it to the dealership for diagnosis, on them. INFINITI calls me today and says the motor is bad. ARE YOU KIDDING ME!!! That’s $10k job that’s not covered under warranty. I owe $13k on this car. What a piece of ** car. I would never buy this brand ever!!! I can’t believe this company exists making such shoddy products and it should be illegal!!!

Love to drive it loaded. These cars are slick with all the bells and whistles, power doors, sunroof, heated seats and leather interior. Great vehicle line up. Cant go wrong. They have multiple upgrade like special rims, tires, accessories, OnStar satellite and tinted windows but most of the line up has it all. Theyre very roomy and have legroom to stretch and a lot of elbow room and storage capacity and big trunks. Very good car or van truck. You just gotta go with what your family needs. Whatever your style its here. Hard to decide what vehicle to choose. Fast cars, family cars. Even had multiple colors. You name it Infinitis got it covered.

Infiniti offers many different models for the working family, people just wanting a durable, reliable car, for those who want to look stylish but yet affordable. Great appearance, great build, the different features the car offers makes choosing easier, not just one type of appearance but many for others to choose from so not everyone looks alike. The upgrade features on the cars are also great. Since you have many different cars to upgrade from it helps choosing better so you can get the best for your money. It has lots of room to stretch out in and be comfortable while also being in a reliable yet durable car. Function is great especially in the sedan and SUV models.

Infiniti g20 and I30 are good standard cars. They hold up and last awhile. Although the cv axles and the starter go out. They drive smoothly and have a number of options for upgrades including Bose sound systems and built in navigation. The Infiniti i30 has a standard CD player and stereo with a 6 cd capacity housed in the trunk. It has leather seats and a mesh automatic window cover to help with the heat. Also, the powerful v6 engine, navigation and sound system are extremely useful. It is Bluetooth capable and steering wheel controls make placing phone calls, changing the station, or increasing the volume seamless. Large backseat and passenger seat space are great and there is also front passenger seat heating as well. The back has child lock if needed on both doors. Also, comfortably fits a car seat and two other passengers in the back.

Purchased a 2009 infiniti FX35, the car now has 60k miles. While driving the car it will rev up to 4000 + rpms shut down to idle and will not move until car is shut off and restarted. This is a MAJOR safety issue and a resolution needs to be resolved. Infiniti is aware of the problem and has a solution to fix some models of the FX35 but not all. Mine being one of them. We bought this car for reliability, while it has been a very reliable car this issue warrants a detailed response.

There have been many different styles that I have gotten over the years and I appreciate all the variety they offer in the line of cars. Every new car has a wide variety of updates and the options to personalize make it very easy to use the many options the car has as well as making the driving experience more enjoyable. The car gives plenty of room for passengers in the front and the back without anyone feeling cramped in as well as ample arm rests and cup holders. Nice features on the car such as sun roof and other nice things like a back up camera lots of new updates with each car that comes out very sleek modern look.

I am currently leasing 2014 QX60. Overall very happy with the car, however certain things make me worry. At about 150 miles (ONE-HUNDRED and FIFTY)... I had to replace my transmission. Not repair or adjust: completely replace it. At about 2900 miles I have noticed issue with fuel-gauge: both computer estimated one, and the arrow one. Computer estimate keeps jumping up and down, and the arrow one is stuck at quarter tank most of the time, randomly moving up and down. I truthfully never know how much gas I have. Auto lights....they are always on, even when it is day time and sun is bright and shining. One of the welds in the trunk is a bit too big, so when trunk opens up it makes a squeaky noise (annoying). Now, I am leasing it, so if tomorrow all 4 wheels falls off... I dont really care... just putting it out there to inform others.

Over the last 2 weeks I have developed several bubbles on the dash of my Infiniti FX35. I had previously noticed just a couple bubbles in a inconspicuous area of the dash, so I didnt think too much about it. Since over the weekend they spread like wildfire. I looked it up on the internet - it is a known defect of the adhesive. I promptly called Infiniti Consumer Affairs and they have refused to fix the problem or make right by it. They stated that my warranty was up in May of this year and stated lack of Customer Service Loyalty. Translation: I havent been to an Infinity dealer for service which would prove I am loyal, weak argument. I explained that is because the closest dealer is 40 miles away and I have a mechanic for routine maintenance. I also explained I never received notice of this known defect. It didnt matter to them. I will NEVER buy Infiniti again and STRONGLY recommend you dont either. Their poor customer service doesnt deserve anyones loyalty. Ill go back to Lexus!

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

Tens of thousands of G35 sedans and coupes experience gradual failure of control of both radio and HVAC. Eventually display boards go dead and heat/AC revert to a default mode. Initially the radio may still be controlled via the steering wheel. In 2003 Infiniti published a service bulletin for sedans only... More than 23,000 vehicles affected. At that time a finishing board was blamed... Its cost was $114.00. Infiniti is now unable to tell me whether the problem relates to the finishing board or the radio itself. So they now charge $754.49 for the finishing board, and $600.00 for a reconditioned radio that they admit may well fail again. Labor quoted $188.00 to R&I the radio and board. Repair total: $1650.46 for a system that was poorly designed.Even if the company does not feel responsible to pay for the repair, they might have made the customers options as painless as possible. Instead they kicked the price up on the board almost seven-fold, and are unable to advise their customers whether the problem is in the radio or the board. So you are expected to replace them both. A complete failure in customer service. I own a G35 6-speed coupe and an FX35 and will never purchase an Infiniti product again.

I love my Infiniti sedan. I bought it used at 85k miles. I have zero problems with it. Just regular maintenance which is reasonable. It rides beautifully. It’s pretty. I would love to get a new one.

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

I regret the day I ever set foot on an Infiniti dealership lot. In 2008 I purchased a 2008 FX35 SUV and have experienced way too many issues to write. The carpet did not wear well & holes began to appear, the dash bubbled & was recalled, my cup holder cover has broken, the middle compartment cover has broken, the hatch became non-functional. Brakes dont last more than a few months before they have to be replaced. Now the motor that controls the driver seat has stopped working. I only have 57k miles on this vehicle & it is literally falling apart before my eyes despite how much Ive taken excellent care of it. Im so disappointed & encourage EVERYONE I come in contact with to NEVER purchase an Infiniti. This is my 2nd Infinifi purchase , but NEVER AGAIN!!!!! There is no such thing as service after the sale with Infiniti. You are just stuck with a SOUR LEMON.

I am the owner of a 2007 G35. Out of nowhere, my engine blew on the freeway at 60K miles. I have worked on cars my whole life and serviced this vehicle properly. The warranty on it is 6 years 70K and it gave out on the 7th year. They denied my case. I talked with a variety of representatives for a MONTH and got nowhere. I bought an Infiniti with the belief that this was a quality car... What a disappointment. Unbelievable how fixing (or not fixing) an engine for a longtime Nissan/Infiniti customer is more important than keeping my business and the business of every single person I know. Luckily, I regained control when the engine gave out. Imagine if I didnt. Imagine if my wife and daughter were in the car. Despicable. Please contact me before you EVER think about buying a Nissan/Infiniti.

The model we own and have for sixteen years is Q45. It is the best car we have ever owned with never a mechanical problem. It is a beautiful car as is all their models. Being an older model, it doesnt have the modern technologies as newer models, but what it does have is sufficient for us. We bought the car right out of the showroom without adding any upgrades. I am sure if we wanted to wait, we could have added upgrades but it was fine as is. Our model is a five passenger and gives us plenty of room. Now that we have grandchildren the car seats fit very well and the kids are very comfortable.

My jx35 passenger airbag deactivation light turns on randomly. I took my automobile to the dealer at least six (6) times and dealer couldnt reproduce it. I recorded several videos of this issue where my wife or even myself is in the passenger seat and the deactivation air bag light turns on while the car is in motion. Finally, the Department of Transportation and National Highway Traffic Safety Administration released a recall. Occupant detection system may disable pass air bag on 03/12/13. Also, we are experiencing a problem with the city mpg. I obtained an average of 10mpg instead of 18mpg offered. This is definitely a fraud.

The Infiniti G series has always been one of my favorite designs. Its sleek and curvy and looks much more expensive than it is. The lakeshore blue color is a perfect combo of gray and blue. My vehicle came fully loaded, and even though the car is almost 9 years old, the features have held up quite well. They were ahead of their time. The car provides a super comfy ride for 5 with plenty of leg room, seat width, arm rests, and cup holders, plus dual temperature controls. Both the car and the dealership experience were excellent. But while I found the perfect car for me, I would have appreciated a greater selection of certified pre-owned vehicles that were low in mileage.

I like a nut not only did I buy one Infinti (QX60) but I bought the second one, a G37. The QX60 a week after I bought the Gas gauge was reading Zero mile with a 1/4 tank of Gas. I got told it was bad gas, then I was told Im driving down hill so that affects it. Then I was told the Infiniti corporate had to assess the SUV. It took them 2 tries and they replaced the entire Gauge system. Then I had issues with the Transmission. Took it countless time and they kept saying that the software needed to be upgraded. After filing a complaint they replaced the Trans and it took over 9 months to get it done. Then I bought a G37 certified. I thought buying a certified would get me a better value and it would be reliable. It started to leak Differential fluid. Was told the Diff overheated and it leaked fluid. Then the Tires got a nail and they refused to fix them, when they said that it was covered under the maintenance. I have to say the SERVICE FROM INFINITI IS POOR AT BEST. IF YOU CALL INFINITI CONSUMER AFFAIR AND GET AMANDA HANG UP and wait the 30 days and get someone else. If you ask for a manager and Tommy. Hang up as he will give you lip service. Buy a Lexus or Acura!!!

My vehicle is a 2001 Infiniti I-30. I have this car serviced at a local Nissan dealership since I purchased the car there in 2009. The car developed some idle problems and Nissan told me that it was the ECM (the vehicles computer). I had the ECM and a valve replaced 2 years earlier at Nissan, but they indicated that they could not do anything since it was an Infiniti part, but to contact Infiniti consumer affairs because they are likely to help with the problem since this part is over $1000 and should last more than 2 years. They indicated they would do this for a Nissan part.I contacted InfinitI consumer affairs and they instructed me to take it to an Infiniti dealership and get the problem verified. I explained to them that I was just at a Nissan dealership and they are actually the same company, but they insisted. Since I needed to get this problem fixed, I took it there. They kept the car for a week and a half and after all this, they told me they couldnt help because the part was out of warranty. They knew that the part was out of warranty before I took it into an Infiniti dealer and now I was out $145 service fee which they would not pay either.I asked to speak to a supervisor and Yadiri told me there was none. When I insisted, she indicated that a supervisor was not there. When I kept up, Jeane (the supervisor) came on the phone. Jeane indicated that the warranty was not the only issue (contradicting her subordinate) and indicated that car mileage and customer loyalty was also a factor. I indicated to her that I was an extremely loyal customer having my car serviced at Nissan consistently. She ignored my remarks and repeated over and over that they were not going to cover the part.This is ridiculous. Infiniti consumer affairs is a farce. People have purchased new Infinitis because of my vehicle as Ive always loved the performance and told people about it. Even though the car was old - this appealed to my friends because it showed reliability. I will make it my goal in life to get as many people away from the Infiniti cars as I possibly can. If someone at that company was smart, they would read the reviews in this section.

Ive owned my Infiniti G37 a little over 2 years. I recently noticed that the paint on my front bumper was peeling off. Since I live in No. California and purchased the car in So. California, I took it to our local Infiniti dealership and they indicated that someone had painted over the factory paint. Since I bought the car new and have never had work done to the front bumper, I knew that it wasnt me so it must have been done at the factory or Mission Viejo Infiniti where purchased. I called Mission Viejo Infiniti to discuss this and was told they had no record of anything being done to the bumper - of course they didnt. I then contacted Infiniti Consumer Affairs and after being sent to 3 different reps, a month later an appointment was made for a rep to check out the paint on my car. Surprise - they said it wasnt the factory paint and they would not be doing anything to repair it.Im so angry right now that I just want to sell my car and have nothing more to do with Infiniti, Im going to try and see where else I can get my car serviced because I want nothing more to do with them and dont want to spend my hard earned dollars there. What kind of warranty is it if they wont take care of the problems that arise. This is very poor customer service!

The appearance is attractive and classy and has all features you desire. They have more advanced technology upon request and the look is of luxury for sure. The passenger capacity is more than sufficient if you have large groups or simply just have a lot of cargo. Either way the Q60 meets the challenge while still looking good. Upgrade and personalization options are a matter of personal choice. Great color selection, GPS, entertainment and whatever else your heart desires. Superb performance and amazing comfort. As a high-performance choice I suggest it.

Infiniti offers a lot of room, comfort, design, technology, etc. It is one of the best cars that you can purchase for the price and the type of style that it is for a great vehicle. The Infiniti also has some of the best appearance and features. The technology within the vehicle is very nice and it has a whole lot of buttons. It also has chrome wheels as well as the sporty look on the inside and outside of the vehicle with leather seats. The upgrades on this vehicle is marvelous. It has various upgrades from the rims, radio system, Bluetooth, etc. and many more different features. The passenger capacity is very roomy. It has large cargo trunk and it is very efficient for the seating in the back and the front of the vehicle. It is a good and great product.

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

Ive had my FX since 2007 and Ive been a loyal customer of the service department at Clear Lake infiniti, but up until a few years ago I had to go to another location which is about an hour away from the clear lake location. This location is the worst! You are a number get in and out and when you go for just a plain oil change I ALWAYS get that I need a clue of other services that are needed. Anyway, this last time I went and got everything they told me I needed for the car like because I take what they are saying to be a fact. So, I go to look under the hood to give my husband a jump because the battery is dead and I see the air intake hose is not connected. Its sitting pretty next to the belts. I want to whack whatever idiot over there just threw the extra parts when servicing my car. This isnt the first issue Ive had, but it will be my last.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

The car model provided all of my needs. This needs were Bluetooth radio, USB connector, wifi, gas mileage and safety specs. The car was great looking and it matched with its safety build. It looks better than my old cars and I liked it very much. The cars color was also what I needed. I bought my car in blue and it looked really shining. The capacity of my car that I bought from a dealer at the price I wanted was great. It was really good with fitting all of my stuff. Sometimes I could just use the backseats to fill even more stuff. This car helps with that a lot. I liked that I could do so much in my car and the specs were very high class. It looked more than what it cost, I was very amazed at the price for having so much options of gadgets I could use in my car. I liked them a lot. Overall a great buy!

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

I bought a preowned infiniti from Red Noland Infiniti and within 3 weeks it would randomly not start. After spending over 40 days total in their service dept they could not diagnose or fix the issue. Finally after 11 months of ownership and 57 total days in service, Mike Ward Infiniti came up with at least an idea of the problem. However, it is several hundred dollars and may not even be the actual issue. Red Noland told me it was not covered under warranty or the warranty that came with the car. After the 4th attempt at repairing they offered me 40% less than I paid for the car after a few months of very stressful ownership. (Imagine going somewhere, the store or hiking, and your car wont start for over an hour when you get back to it). Infiniti consumer affairs has been less than helpful as well the only competent people are at Mike Ward in highlands ranch. I have had two arbitration cases open with infiniti and even with the bbb, however since the car is over a year old, but still under warranty, they refused to do anything to fix the situation. I have owned 3 infinitis the last 5 years, 2 g35xs, and a q40, and I will never give Infiniti or Nissan another dime for a car! You would think they cared about customers with brand loyalty but thats as big a joke as calling their cars luxury performance sedans.

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

Overall I dislike the way how they handle the repaint to my 2019 QX50. It took few months to have it take to the shop. It took me 4 times going back and forth to have it test or investigate and took many picture to convince them that it is not a rock-chip. After few months they made a conclusion that they will repaint the area that is peeling (Rear & Front) and Im happy about it but if this ever happen to Toyota or Honda dealership they can deal with it within a week or two. Just saying. Also Im disappointed on how they wont include the Apple CarPlay into 2019 model QX50. It is a new model and every car should have this as basic Apple android connection to the car. But Infiniti decided to not include 2019 model for having Apple CarPlay. My first car was a Infiniti and my thoughts about this is if you want your customer to keep be happy and loyal into Infiniti family, a simple update to Apple CarPlay should be ok and implemented into the early version of 2019 QX50. From everything I have experience, I doubt that I will be continuing being a part of Infiniti for my next car purchase or even recommend it. I dont want my friends or my family to have the same experience that I had. PS. Infiniti could at least update the radio system to have an Apple CarPlay let any other new car in the market. Its 2019 model after all. The car looks great btw but if you have this type of issue (Paint & outdated system) I think I would reconsider purchasing a different brand for a better quality of paint and system.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

My 2007 FX35, which only has 50K miles on it, has several cracks on the vinyl part. Per Infiniti dealer, it’s a wear and tear problem. How would a luxury car seat wear just around 40-50K miles on it! I noticed online that it’s a common problem and mainly for the brick color. They need to recall this cheap vinyl, and replace it regardless of warranty.

Infiniti is an overpriced luxury. They make minimum number of models and they all look very similar. The cars look a lot like traditional Honda or Toyota. I own a sedan and it comfortably seats 4 adults. The interior options are ok, but the styling is boring. The color choices are also very standard. The car has all the high end features but the performance of these features leaves a lot to be desired. The stereo options with Boss are nice and the nav system is offered, but the nav system performance is poor. Also, when using the car for kids, the child latch hooks are very difficult to access.

I leased an Infiniti JX35 on July 13, 2013. I absolutely loved the vehicle up until February of 2015. In February, I noticed the brake pedal would occasionally sink down almost to the floor when stopping. The pedal would also from time to time start sinking down when I was stopped at a traffic light or stopped In traffic. The car would start to roll if I didnt continue to apply more pressure to the pedal when I was stopped. The real concern was that the brake problem was intermittent, it didnt happen consistently. In February 2015, I took the vehicle to the dealership and they said there was a problem with the Master cylinder, so they replaced it. Upon receiving the car back, the brakes operated normally for only a week. After one week the brake problem returned. I called the dealership and they asked me to bring the car in as soon as I can, so I did in March 2015. The dealership claims they could not get the brakes to repeat this problem. I was now even communicating with the shop foreman, who said to me one time he felt something happen similar to what I was saying, but it happened only once. I went back and forth with the dealership in March. In April, they received authorization to change the ABS controller. After changing the abs controller, the brake problem appeared to be gone. The brake problem returned again in August of 2015 and again of course it is intermittent. It doesnt happen when Im stopped anymore, it just happens when Im stopping. If I dont continue to increase the pressure I apply to the brakes when they sink the car will not stop. The dealership took the car in, kept it for over a week, changed the brake pads and said they could not repeat the problem. They even told me at one time that this is the way the brakes operate on these vehicles. I immediately responded by informing them that these brakes did not operate like this the first 1 1/2 years I was driving it. My daughter drives my car frequently and she even came to me and asked me why do the brakes get so soft occasionally. I chose Infiniti because of their advertised HIGH standards of excellence. Theyre supposed to compare in quality to Lexus, Acura and Mercedes. Well, Ive owned 3 Mercedes in my lifetime and their customer service and quality is second to none. My face to face customer service experience with KM Infiniti has been good, however, they have not been able to fix the issues with my JX35. The quality of this vehicle is on the same level as a Nissan. Not only have had issues with the brakes, but Ive had the rubber gasket on the roof rack come loose, Ive had to replace the driver side sun visor.I chose this car because I wanted a car I could depend on when my grandchildren get into it. I wanted a car I could have confidence in for safety. I have just about every option available on this car and thought it would be a safe car for my family to drive in. As it stands now I am extremely dissatisfied with this car and it doesnt appear Infiniti knows how to fix it! This car is a Lemon!

This is my first Infiniti vehicle and to say Im disappointed since owing this vehicle is an understatement. I dont think I will ever purchase Nissan or Infiniti vehicle again. The Infiniti dealership who is now in possession of my vehicle giving me the run-around as they are wanting to charge me for repair that should be covered under warranty. I purchased a Infiniti as I trusted your brand but what a mistake. Even dealing with their customer care team did not help on resolving any of the issues.

There are so many car by Infiniti but I chose to buy g35x which is a luxury and sport all in one. This car also is a very reliable car. It is new, unique and fabulous and it has all the feature I was looking for like the heated seats and the stereo system and the pick up of the car.

2008 still looks new and drives awesome. Bought the infiniti m35 used - it is an awesome car, still has class and looks great. I like it better than the new infinities. It is a great car and was under 15k in price. It has leather cool and heated seats and a lot of technology. These are great cars that last forever.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

This is by far the worst experience I have had at any dealership. It started off from day one, when they tried to talk me out of buying a car up north because of snow, knowing all along that their car had a ton of snow damage on it and they tried to claim it was an Arizona vehicle, which is false.Pictures of the car were not how the car was when we flew in to see the vehicle. Sales Rep Derrick had to go and check what happened to the chrome and why it was painted. Then he had the audacity to state that he told us that before we flew out there. Then why do you look surprised and have to go ask someone why the car was changed??Car had been driven almost 2K miles over what the ad stated, then they told us (after we bought the car) that it was a manager demo and was also driven back and forth from AZ to Colorado.They also voided warranty on the vehicle, and the local Infiniti dealerships would not touch the vehicle because Coulter Infiniti caused red flags because of so many errors they put in the system when doing service on the car.Sales Manager Branden ** is by far the rudest and shadiest person I have ever come across at a dealership. Under carriage of the vehicle, it looked like it went majorly off-roading, and should have over 150K miles on it, but it had 40K. Again, coming from Branden, this car is in mint condition. Do you not even clean cars you sale?Infiniti should be ashamed to have this dealership represent them.

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

I have been devastated by the loss of my 37x related to fire. I loved every moment of ownership of that car which I purchased new 3 years ago. I have been searching for assistance on line and called the warranty division but have not received any responses or been able to find help. Local dealer cant do anything as this requires higher level of support and investigation. Can anyone from this site help a Canadian owner reach someone of importance at Infiniti related to the warranty division? I do not wish to provide any details yet hoping Infiniti will respond to my issue. This is an extremely disturbing experience. I dont know where to find an order number as requested below.

I purchased a brand new Infiniti FX35 in 2004 and had nothing but problems as follows: - 3 months computer failed and needed replacement. Dash board is soft and has issues. Leaked two quarts of oil every two weeks and needed oil cooler and engine gasket replacement at 60,000 miles. Seats have fallen apart under routine use (not abused). Dealer felt it was defective but Infinity would not cover the replacement. Steering wheel auto-adjust motor failed and needed to be replaced (costly). Radio has failed. The list can go on and on. If I could have rated this brand at ZERO I would have. I hope that anyone who reads this will be spared the disappointment of owning an Infiniti.

I am currently an owner of a G35, G35 Cpe, and a 2005 FX35. My biggest problem is with the FX. I have had a dashboard that bubbles and car seats that are ripped on the sides (which are now being covered by black duct tape). Now, my driver side seat is squeaking nonstop. Oh, I forgot about the rear view mirror that just fell off one day. I cannot believe the money that was spent on this car and the shape it is in. I hate driving it. If I was in any condition to purchase a new one, I would. I guarantee it would not be an Infiniti. I have never owned a car which seats rip the way they have. My daughters car, the 2003 Cpe, will start to blast cold air and not stop. But I was told a recall was only made on the sedan. Now that is just stupid. They are the same car. You, guys, make no sense. But I do believe when I go to purchase a new car, I will not get much for my FX because of the ripped and squeaked seats, and it will be your fault.

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

I bought a brand new 2018 Q50. Within the year I have had several problems with the tires. The tire pressure warning is always coming on. I put air in the tires and a few weeks later the same warning comes back on. This has happened to me several times. A few weeks ago I got a flat tire while driving and had to have my car towed to the Infiniti dealer because much to my surprise my brand new Infiniti did not come with a spare tire! No one told me this when I purchased the car. After spending $415 for a new tire and wheel alignment, I now have another tire with a bulge in it. I asked Infiniti to give me a new tire without charge and was told that they can’t help me and suggested I go to the manufacturer. I informed them that being that they could not help me I would not be a repeat customer and I was told that that was OK with them???

In the last 22 years, 3 of my 5 cars have been an Infiniti. Two I have owned for 3 years with low mileage under 32,000 miles. The last G35 I still own is about 7 years old with only 42,000 miles right now. As a loyal Infiniti owner, the dealership in Coconut Creek, FL said I may qualify for their goodwill loyalty program, but I needed to contact their Customer Affairs division. I contacted Customer Affairs and they requested proof (VIN, etc.) that I had owned the two other vehicles besides the one I currently own. These vehicles were owned 10 to 22 years ago! Well, I found a picture of the M30 from 1990 and a copy of the title for the Q45 from 2000 with the VIN number, which I provided. Upon review by Customer Affairs and the dealership here in FL, it was decided that because Infiniti could not find any information in their system that I had maintenance done at their dealerships and because I did not have the the VIN for the M30, they would not be able to help me. What does maintenance have to do with a defective dash? I keep all my vehicles in prestige condition and waxed and have regular oil changes/maintenance done as needed. Just because I did not have my maintenance done through Infiniti is ** and to expect me to even have information on the two older vehicles was ridiculous. I was lucky to even find what I did as proof that I owned a total of 3 other Infiniti cars.The repair to replace the dash may have cost the company $1,000 at the most. I guess my business wasnt that important. The dash ended up getting sticky and omitting unhealthy vapors that left a film on my windshield. This is not normal and has never happened to any of my cars or to anyone else that I know of. This was a true defect that just happen to occur after my car was out of warranty. Also, the unhealthy vapors the dash was omitting seemed to be of no concern at all or my health. Has anyone else experienced this same sort of issue? With all this said, goodbye Infiniti, hello BMW, Jaguar, Lexus and Mercedes. They would be happy to have my business when I buy a new vehicle in 2013. Not a great outcome or customer appreciation resolution.

Temperature control unit - A/C turns itself on at highest speed and becomes stuck. I can feel the effect/pull that this has on the engine. Also, audio unit screen goes blank while playing and cannot be adjusted or shutoff until engine is turned off. Both units, inoperable. Problem sometimes ceases and sometimes persists with engine re-start. [Im also concerned with the safety hazard of the drain of power (on battery/alternator) if both units are involuntarily running full power, if not able to pull over and shut off car. The car has now stalled once while at a traffic light, following the onset of this problem.]I took the vehicle to my mechanic and was informed of a voluntary recall and presented with the paperwork. Campaign ID#: P3104 - Voluntary Service Campaign Audio Finisher Circuit Board. Applied Vehicle: 2003 G35 Sedan (V35). Dealer Responsibility. After numerous times being told (via phone call) that there was no recall, I informed the dealer (Warranty Manager) that I was looking at (and citing from) the voluntary recall paperwork. After spending much time on hold, the Warranty Manager confirmed the recall. I was ultimately informed that my vehicle did not fall within the VIN #s for the first 23,600 vehicles built. Therefore, my vehicle did not qualify for repair under the recall. I was told that there was nothing I could do under the parameters of this recall. I asked for a quote for the repair. Estimated: $700 parts and labor. When I asked if there was anything else I could do, I was suggested to file a complaint with Consumer Affairs. So here I am.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

Infiniti cars are very well made and have several different styles to best suit your needs. I choose the I 30 and was very reliable and drove this car for about 5 years. I would recommend this type of car to anyone wanting a reliable automobile. They are very luxury cars and have all the bells and whistles other more expensive brands for a better price. Their appearance is very stunning and most people thought I paid twice the amount for my car because of the stunning appearance.I bought my I 30 used but there are tons of different options out there for these cars do suit any lifestyle or consumer needs without breaking the bank. Mine had a sunroof, everything electrical leather seats, cd player, the luxury at a great price. This car was great for my husband and 2 kids had a very large trunk fit all. Never had any issues for space, very comfortable and is an all-around dependable car. The leather was very sturdy. After all the wear and tear my kids put on it never had a crack rip or tear, looked almost new.

The company offers different variety of models so you can find one to fit your needs no matter what your priority is when buying a car at a worthy price for a great traveling vehicle. I wanted something safe to get me from one place to another and the car I got is very sleek and looks very fancy - like the bat mobile but safer and kids love it too! Theres a variety of colors available for inside and outside of the car and its easy to identify in a crowded parking lot. It fits about as much as most small cars - two in front including the driver and 3 in the back. When necessary it can fit more realistically.

Im surprised not to read of more consumer dissatisfaction with Infiniti and their Dealers over the End Of Life of the JX35 and the replacement with an identical vehicle named QX60. I purchased a top of the range new JX35 in early July 2013. Of course , I knew it was a 2013 Model but I was shocked to find out that 3 weeks later (on July 19th) Infiniti replaced the JX35 with the QX60 under model year 2014 , in July 2013! Of course the dealer did not tell me anything about that forthcoming change. In fact they denied that a Hybrid was being released imminently when I specifically asked them about that (I subsequently learned that was announced in a press release in March 2013). I am now on a mission to get out of my JX35. I can only believe that the actions of Infiniti and the surprising behaviors of their authorized dealer will otherwise cost me significantly in 2 or 3 years time when I try and feel or trade in this now obsolete JX35 on a 2013 model purchased in July 2013 when the new QX60 (exact same vehicle, Im sure they changed the badges off vehicles on the sales lot!) was launched 2-3 weeks later as a 2014 model. I mean, if you were shopping for a pre-owned Infiniti, what would you buy?

Im just simply writing about my defective dashboard. I purchase my 2006 G35 Coupe pre owned a couple years ago. Little over a year ago the dashboard started melting along with cracking. If it was something that wasnt noticeable, I wouldnt really care. However, its a conversation piece that you dont want to talk about because its pretty embarrassing. I keep my car in shaded areas along with having a garage. If I knew of the matter I would have never purchased my 3rd Infiniti. I have always spoken highly of the Infiniti brand until this simple problem that Infiniti wished to close the eyes to. I dont imagine anything to be resolved. I have research other forums in regards to others trying to start action, a class action suit, and gave my contact information in the event that something does come out of it! Going forward, I will surely NOT talk any good about the Brand Infiniti.

Infiniti is a very pleasant and sustainable car as it meets the standards of quality. And good performance. It has sports and sedan. The experience of having a car of this type is very satisfactory as it is a high quality automobile and excellent handling. Its very fast, safe and economical. The capacity of people you can carry in it varies as it has the ability to perform very well even with 6 or 7 passengers. Theres also customization in terms of color, size of rims and rings, lines in paint, upholstery, sound equipment, speakers, screens, visual improvements, sunroofs and electric windows.

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

Hi, angry and disappointed Infiniti customer here. I purchased my 2004 Infiniti Fx35 back in 2011. I was very happy with my vehicle until I came back from boot camp. U.S Marines and noticed that my dashboard was bubbling up all over. It look ugly. I feel embarrassed to give people rides. I dont like this car anymore. I did some research about this, and found out that I was not alone. There are hundreds of Infiniti customers who are on the same boat as I am. Most of them took advantage of the extended warranty, which I did not know anything about, did not receive a letter, was not notified until it was already too late.I called my dealership where I bought the vehicle, and they simply said I needed to pay a little over $1,000 to have it replaced. Thats ridiculous! And a little crazy. Like I mentioned above, I am not a happy customer. Called the Infiniti customer affairs number, and they were not willing to help with this matter issue. Case closed. Im screwed.

This is a very comfortable car, but it also has a sport mode for a sporty feel. The interior is very pretty and feels luxurious. We have had no problems with it. People constantly tell us how much they like our car. If I had it to do over, I would purchase the same car again. The white paint is different from the white colors offered by other car companies.

The styling is terrific. It is comfortable to ride & to be a passenger in. And it is safe! If I lend the car to relatives, they are comfortable in it & they feel it is a safe drive. Frankly, if I finally wear this car down (and it doesnt seem likely in the near future), I am getting another Infiniti.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

I took my car in to Herb Chambers Infiniti Westboro, MA for the airbag recall on Oct 5th 2017. A few days later my airbag light came on. I took my car back to Infiniti and they are saying its not their fault. They will not repair it. I complained to Infiniti consumer affairs and they also said they will not repair it. They said the cost is $2,888. The airbag light was never on until they did the recall work on it and now Infiniti will not repair it.

Infinitis variety is interesting and unique. Its appearance was silver with a big body. It has a wonderful shiny color that gleamed in the light during the day or night. Magnificent appearance. Its huge inside with lots of space available and optional third row for more seating.

I just bought my 2004 Infiniti G35 with get this, only 4K miles on it. The elder lady who drove it before leased it and never drove it. So I have been super happy with the car. Its sexy, it runs great. It has all the bells and whistles brand new cars have coming out today. So cut to the chase, I walk to my car that is parked in front of my house to hop in and run errands. My neighbor is talking to me but I am in a hurry so I just start up the engine. It revved but didnt turn over. No problem, probably didnt hold it long enough. Nope, keeps revving but no turn over. I am thinking, I have gas in the car whats the problem? Maybe a little air in the line sure give it a little gas and it will start. I am telling the car took a 180 from hell and went from being the easily start right up smooth ride to the rev it up like its a freaking 1960 bug engine and then proceeded to smoke. Yay! So naturally I turn the car off immediately (mind you I just paid my car payment lol) and proceed to figure out how I am going to resolve this issue. I called the dealership and was put on hold for forever then It went to voice mail. Called again and a lady picked up. She seemed nice but ended up being a peon robot worker bee. I told her my situation and she said the next available appoint is August 14th. I said that is in 9 days! Can you make an exception, I have to go to work tomorrow and I would at least need a rental car. No sir, but would you like me to make you the appointment? Yeah, that robotic. So I got the manager on the phone and he gave me a couple farm out mechanics and I got on for the next day at 9 am. It is the night before so I got the tow set up and the rental car situation all worked out. I am going to have them look at everything and I am going to pick my next fuel pump, and have them look at my engine because I can tell me motor mounts are loose and my Transmission likes to jump out of first gear a lot as well. I saw that there was a recall for the fuel pump and called Infiniti affairs. The lady took over 30 minutes to find my car and proceeded to tell me that there is no recall and to talk to the dealer. Then she told me there actually IS an AIRBAG recall. Okay great, so glad I called in otherwise my airbags wouldnt be functioning and they said they didnt tell me because I was not linked to my car. So all of you out there reading this, make sure you called Infiniti affairs 1 (800) 662-6200 and make sure you are attached to your car so you will get the recalls. Most Infinitis have a recall of some sort. I will also get my dashboard looked at as I see there are a lot of complaints about that. I would also note to take your car to get serviced at an actual Infiniti dealer. You cannot trust anyone else. If anyone has any questions comments or any advice that would help me with my 2004 Infiniti G35 feel free to email me at **. Thanks for reading!

The I30, four-door model with leather and good sound system is a mid-level of the brand but it has good workmanship in construction. Its an older model, so design was outdated to more current models. But its attractive and functional design. It also has well-rounded lines with functional interior amenities, controls and easily accessible. Since this was a basic model, it did not contain a lot of bells and whistles. The sunroof was a nice feature and worked well. A larger engine was not needed as the model performed well. The car is listed as seating for five, which was correct, but rear seat leg room was limited. The front passenger compartment was quite narrow for leg room.

Infiniti Navigation System 2017 North America Map Version X9 - Horrible customer service, do not buy any map updates for these scam artist. I bought the 2017 update version of the Navigation system fully expecting that the newest section of the Grand Parkway SH-99 around Houston which opened in March and April of 2016 totaling over 38 miles of highway to be included in new update. However, to my huge disappointment after installing the new version on my Infiniti it was not. This was the largest new highway construction in the Houston Metro area in the last 20 years. How could they have overlooked a huge project like this? Totally inexcusable in my opinion. Their customer support refused to issues any kind of refund after explaining the situation nor would they provide a free upgrade for the following year release. Dont waste your money or time dealing with these people.

I just want to start I am Infiniti loyal customer, this is my 3rd Infiniti. My current car is QX70. About 4 months ago my car would start and shut off. I took it to Oklahoma city Infiniti dealer and they diagnose the issue a day change the break switch with didnt help. Took it the 2nd time and they program the computer and told me this will solve the issues. Same day after I picked the car start doing the same thing + jerking while speeding and slowing down and out power at all. I took it back and they went and changed the engine magnetic head which I dont understand why. Picked the car and 2 days before Christmas while doing shopping with my little girl, while waiting at a traffic light the car shut off. I had to put the gear on park and start the car. This is a safety concerns. I called the dealer the next day and was asked to bring the car. This time I took a video of the car not starting and show it to the service manager which he now have proof. The dealer cant diagnose the issue and I been told by the shop foreman to contact Infiniti consumer affair which I did. After they contact me I been told by OKC dealer I cant no longer bring the car to them since the Infiniti corporate been notify. The consumer affair supervisor informed me that Infiniti cant do anything special to fix the car. What I can do take it to different dealer which about 120 miles which I did and they have the car now. So Infiniti is aware of this issue and I have 3 recorded videos of the issues and wont do anything even its a safety issue. Hope Jacki ** of Tulsa Oklahoma will be able to help. WILL SEE.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

I was clear with my salesperson that I couldnt afford a payment over 500.00. I was clear about all that I wanted on my car & was told it had it. Lies!! While sitting down with my salesperson I gave him a list of my must haves. He stated the car had all the bells & whistles. It does not have what I wanted. I also stated that I had a budget of no more than 500 for a car payment. After agreeing to a price Im sent to the finance person who tells me, not asked me if I wanted this additional insurance. I go back to the salesperson who says I dont know but you agreed to this extra insurance. I never did because I was not asked. I was very clear that as a recent cancer survivor I have expenses that must be paid for and that I had a strict budget of 500.00. Then the car was disgusting!! It smelled of cigarettes and I could not believe this was not addressed prior to showing me the car. Did I mention I am a cancer survivor!?? The car was so filthy that when we opened the sunroof leaves and what have you fell in the car. I then had a temporary plate that expired. I called the dealership approximately 10 times that day to ask what am I supposed to do?? My husband is ** and I certainly did not want him getting pulled over!! Starbucks, shooting unarmed ** men etc... The manager never would return my calls that day, The receptionist stated she recognized my name from calling so many times that day and would walk my message over to him. Never once did he call or step out to apologize to me once I arrived. I insisted on speaking to a manager since I was now driving with an expired temporary tag. I was then introduced to the finance manager who stated that this was a bad day because they were in meetings all day. I then explained what my issues were with the finance guy and how I was never given the option to accept the insurance but rather told that this was what my payment was. She then tells me she cannot cancel it to make my payment lower but that I can have the amount deducted to the entire amount at the end. My payment stays the same but it will be less from the total. I then took the car in to be cleaned from the awful smoke smell and to be detailed. The smell is gone but the car was not detailed at all. The service guy came out and said, Yeah this is disgusting. The car wasnt even wiped down properly. Finally, I then had to take it in for an oil change!!! How does it need an oil change and I just purchased it.I ABSOLUTELY REGRET PURCHASING THIS CAR!! I WISH I NEVER STOPPED BY THIS DEALERSHIP!!! I am and have been so stressed out that now I am on blood pressure medication because I dont know if I will be able to make the car payments. Medicine or car payment!!! I hate the fact that as a woman I was taken advantage of!!!Consumers Desired Resolution: I want the finance genius at Infiniti to find a way to bring my payment down to 500.00 a month or take the car back. Let me out of this contract so I cannot feel like I am overwhelmed and deciding between paying for my medication or making a car payment. On May 25, 2018 I received a voicemail from Bobby, the general manager from Tampa Infiniti. In his voicemail he stated he wanted to address my complaint to BBB. I returned his call on May 26, 2018 and he made an offer to me of a new car with a $50.00 decrease in my payments that is a lease. He stated the car was a Q 30, which is a much smaller car than what I presently have. I stated that car he was offering was too small for my family and me and that the consumer ratings were not positive. I then offered to come in to discuss the matter in person and he asked if I could wait and come in after the Memorial Holiday weekend because he expected to be busy. I stated that I completely understood and would come in on May 29 @ 3:00. I arrived today and Bobby insisted that according to the paperwork I agreed to the payment by initialing or signing. I repeated that I was not denying that I signed the paperwork but that I felt I was deceived. I repeated just as I did on the day I went to purchase the vehicle, to the BBB and over the telephone I was adamant of what I could afford due to my health. I was not impressed that he was making me an offer for a new car!! Maybe if I was 20 years old I would jump by hearing NEW, well Im not!!! I am almost 50 years old and at this time NEW was not going to make me take the vehicle just because it was new. This is my first time purchasing a used vehicle. Lesson learned!!! Bobby however, insisted that I agreed to the amounts because he had the paperwork in front of him. Again, I stated I was never asked if I wanted the additional insurances, rather I was told. Bobby even had the audacity to tell me No you knew, and the finance man asked me and I agreed. I was not asked but told. I even explained that I went back to the salesman to ask how did my payment increase and he stated he had no clue but he came back to me and stated I asked for the insurances and I was aware. NO I DID NOT know or was even explained to!!! My question to Bobby is, Were you there? Bobby and I know he was not there, so how can he be so adamant that I was explained to about the insurances. I then told Bobby that I thought he wanted to help me but it was obvious he had no intention of helping me but to humiliate me by repeatedly telling me I signed the paperwork. I stated due to my diagnosis of breast cancer and the stress that was being brought upon, I needed to avoid the stress he attempted to give me and I refused to be belittled. His efforts were a waste of time for both of us and that I was leaving. I immediately left. Infiniti has certainly lived up to the reputation of being barbaric hyenas with no morals!! This has certainly been a learning experience for me and I plan on telling every person I know to never ever do business with Infiniti of Tampa Bay. I will certainly tell every teacher I work with to NEVER EVER do business with Infiniti Tampa Bay. Then as I was leaving I bumped into Nick who sold me the car and he couldnt even speak or look me in my face. Guilt!!! Or maybe not since he is a part of the hyenas team. I would have been willing to walk away with an older vehicle or any other vehicle comparable to what I have now and that would give me the payment I asked for when I walked into the dealership. It is my feeling Bobby only read that I wanted a lower payment and not that I felt taken advantage of and that the reputation of car salesmen truly live up to their rumored names. I know I should have never agreed to the payments that was not what I knew I could afford. I guess I will have to only purchase my cancer medications when the money becomes available. And by the way Bobby, thank you for wasting my time today that I cannot get back. I pray no one you know would have to make that decision of purchasing their medication only when they can afford it.

My husbands QX80 died, couldnt be started, couldnt be jumped (by a tow truck). It was towed to the local dealership. Consumer affairs (another sham) says that something is wrong with the computer and it will be $2700 to fix. This car is a 2015 and under manufacturers warranty and we purchased an extended warranty. Infiniti does not stand behind its cars or its warranty! Buyer beware! I will never purchase another Infiniti again based on this experience!

Day one of ownership of a QX60. Blind spot monitor light goes on and off whenever it wants. We Drove three hours back to have them look at it. They told me to go home and enjoy my new car. Telling me they cant fix anything that isnt coding. I had to take pictures to prove the light would flash and come on because no one would believe me. It cant code if it truly thinks there is a car there that it sees, even when Im on a two lane road and there isnt a car there.Forward crash warning turns itself off when it wants. Many phone calls and I just keep getting brushed off. Two months later it finally codes. They took three weeks to try and fix, but after 2 years and numerous trips back, its still not fixed. We would find it sitting outside in back row at the dealership and not even being worked on. Yet they had it for about three weeks.Brake issues, pedal makes noise. I would push the brake and when I release the brake it would make a noise. Yet they promised they would take care of me and make everything right and is at the highest standards. haha Id hate to see low standards. My service dealership that I take all our vehicles to for oil changes, tells me I have a head gasket leak. I said I have always smelled antifreeze and told the deal I purchased from all the time. They just blew me off like I was just complaining about nothing. Today I was told by my Infiniti dealer that it is normal for all Infiniti to have a head gasket leak. Yes thats right it IS NORMAL for that to happen. Cabin seal on drivers side had pulled out first time I washed it. Paint on rear tail gate was repainted because the paint was bubbling from rust.YES we supposedly purchased this car bran new. Please if anyone else has experienced any of this please contact me. I really dont need to deal with all this stress. Its physically making me sick. I think when flood waters went through Des Moines Iowa my car may have been too close and received some damage that no one is admitting to. This flood was before I purchased the car. Yes I have contacted the BBB and the attorney generals office.

I have a BRAND NEW 2014 Infiniti QX80. Black exterior. Two months after I bought it, the paint started chipping/peeling off the roof and hood. Now I have paint peeling off the hood, roof, bumper and fenders. Been told by an auto body expert that the paint is too brittle. Originally, Infiniti was going to repaint it. Now, they say they arent going to do anything. My tough luck. I am an attorney and I have already filed suit in West Virginia. However, I would love to make this a class action lawsuit against Nissan North America as their product and customer service is terrible. I have seen a lot of people on the internet with paint issues. To that end, if anybody is interested in joining a class action lawsuit against Infiniti, please email me.

I have a 2008 G37 under warranty until 9/17/2012. My drivers side floor was experiencing a leak. When I went to the Infiniti dealership of Manhattan, I was informed that the car door had either been worked on or it had been into an accident (an accident on the top of the front door? Pretty sure the Mr. ** was making up excuses to charge me). Mr. ** then proceeded to say that the window is not put in the right spot and is very complicated to get it fixed. The cost was going to be $285. I declined as I see this as red flag. He then told me I have to pay the $139 diagnostic fee, which is unacceptable. I was in no mood to get cheated as I see this as one. I then told him I did not have the means to pay for it. Luckily, he was nice enough to take care of that for me. This company policy practice is unfriendly. How can a luxury brand like Infiniti have such poor customer service?

For those of you that have the dreaded bubbling dash there is good news. Infiniti issued a recall on the dash problem to be repaired at no expense to the owner. I had an 07 fx35 and the dash bubbled in 2010. Had it replaced and received a warranty for 85000 miles or 8 years. The drivers seat tearing is another issue. They will not fix that, nor will they fix the power seat gear issue.

Upon purchase of our new JX35, wipers did not work day of purchase. Drove home from dinner in rain w/o wipers. Car was then recalled for a rotor problem. Then on Oct. 20, 2013 at 10 months with under 5,000 miles, the entire dash went blank. Our connected cell phone heated up and we drove home because we were leaving for two weeks to CA. When we returned, we called the dealer because our new car was dead! A tow truck took the car to the dealership on 11/5/2013. We were told it would take 2 days to get a part and repair. Now, Nov. 10, 2013 and still no sign of when the new 2013 JX35 will be repaired. We no longer trust the car since we believe all the electronics and wiring received extensive damage in the electrical malfunction. We have requested a buy back by Infiniti to trade for a new Infiniti. We do not know if anyone else has had any similar electrical problems. We had serviced this car at Infiniti in July for regular maintenance and had not used the auto much since that service! We are awaiting confirmation from Infiniti that they will swap the defective lemon JX35 for a new vehicle!!! We feel this should have been resolved with the dealer long before now!!

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

I have leased a few Infinities and the car is Definitely not the quality of car it used to be. My last was a Q40. Nice looking cars, but they obviously are putting it together cheaply. Their batteries are from Hunger. My car wasnt even 6 months old when the battery started to go. I had to call AAA to charge me up so I could get home and sometimes I couldnt even go to work in the morning because my battery was dead. I brought car back to dealership and spent hours waiting for them to go over car. They told me they could find nothing wrong but gave me a new battery anyhow. That new battery lasted 2 months. So obviously its a piece of junk. I eventually had to go and buy a battery myself elsewhere To get one that worked. Same thing happened on both cars. So I was paying good money but for a very unreliable car. After my first bad experience I didnt want to get another Infiniti but my salesman insisted that car was a fluke, a lemon and it would never happen again. So like a fool I got another one only to end up with the same heartache again. You expect when you get a new car it should be good for at least the 1st few years, Not Infinity, you are lucky when you get 6 good months. Now my last lease has recently ended and I got a different car, thank God. So to get back at me for not leaving another Infinity they sent me a huge bill over 1000 dollars of trumped up charges.400 to pay for the transport of the car, when the car was brought back to the place I got it at Douglas Infinity. You would think that would be the end of it, but now they are hitting me with over $1000 bill for made up nonsense and threatening to ruin my credit if I dont pay up. The few scratches on my car from normal wear and tear, unlike most companies they are hitting me big and demanding payment in full. This is not someone you want to do business with. No $500 for normal wear and tear allowance. Very rude when I tried to discuss it with them because I felt they were Definitely trying to take advantage of me. They think they have you over a barrel because they will report you to the credit unions.I feel like I am being robbed, and its not a nice feeling. So this is how they take care of loyal customers who went through Hell because of their poor quality car, never gave them grief when I should have. You dont want to do business with people like this. I called my salesman up to see if he could help, but they dont want to know you unless they can RIP you off again. He will call me back he said last week, Im not holding my breath. Im sorry Im not the type of person to complain, but I felt it my duty to warn others. These cars have problems. My daughters boyfriend has one too and hes had a lot of issues with his also and wont be getting another. Hes a lawyer, I guess Ill be calling him for advice. There are several other brands of lovely cars. You dont need this headache.

We have a 2005 FX35 with the dashboard bubbling issue. We received no notification of an extended warranty with respect to the dashboard defect. We have lived at the same address with the same telephone number and email address that we provided Infiniti when we first took our car in for service in 2009. We purchased the 2005 from CarMax in Richmond, VA in 2009 and there were no dashboard issues. We were never notified of an extended warranty because of this material defect. When I googled the problem in 2014, I contacted Infiniti customer service and they said the extended warranty had expired 1 year earlier and there was nothing they could do. We open and read all of our mail each and every day before discarding and we never received an extended warranty.We contacted Jeb **, service manager, at Infiniti in Richmond, VA. He said there was nothing he could do. He also stated that he personally found that Infiniti was more willing to work with car owners to repair the dashboard even if it was passed the 8 year extended warranty if they were customer who took their vehicles to Infiniti for repairs (I guess because Infiniti makes money on these folks and are more willing to honor fixing this known defect on a high end expensive vehicle). We are just sick. We were told by YOU (ConsumerAffairs) that because we were calling 1 year later that you refuse to cover the cost of this dashboard which is well over $3000. I was appalled! We have babied and taken wonderful care of our car. It looks like it is 2 years old when it is, in fact, 11 years old. We were planning to purchase another Infiniti but will not if we know you dont honor your loyal customers. What can you do for us? I am writing you for the second time a year later because we have to drive in this car to work each day only to look at a disgusting dashboard that keeps getting worse. Wont you please help us! We dont take our cars for repairs to the local Infiniti dealer because we take it for all of its scheduled maintenance to the local Nissan dealer which is closer to our home. Arent you the same company? Why dont you honor this dashboard replacement when you know it is a known defect and nothing we have done to the car? (We even keep a shade screen up each and every day in our front window). Please do the right thing and replace our dashboard. We only have 80,000 miles on our car and are planning to keep it a long time. Please help!

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

I had a JX35 (QX60), one of my worst car ever. First this SUV drive was very poor. The car HP was too weak. It drive like a 4 cylinder car on a large SUV. The electronic panel (dashboard fell off to the floor), the electric component got rusted and needed to be replaced. The prevention collision system was malfunctioning. It activated spontaneously and make my car to stopped completely while driving and even prevented me from stop while I was driving. Even with all this bad experiences I really loved my SUV, it has all the features I wanted. I was extremely comfortable, I really liked the panoramic roof, but I got the worst experienced from Infiniti, Puerto Rico. I took the car to the dealer and after a long talk and trying to get rid of my beloved SUV. I trade my JX35 for a brand new Q60 convertible... A really bad choice.The hard top one got stuck in the upright position semi opened then the car began scratching the car while the hard top was being opened, it began scratching one side and then both side. I took my car 8 time for repair, and they say the car has nothing wrong. Today my car is at the dealer for repairs again with the scratching... I really like the car overall. The driving, the handling, the motor, the interior but these two car were the worst car ever with the worst service ever. Hoping to trade this car again for an Acura or BMW or other SUV.

They have a wide variety of models that can fit everyones budget and fit their needs. Quality is awesome and great and you will be satisfied with their product. Reliable and smooth. Also clean lines and sleek designs. Elegant and includes all luxury features that you will want - power seats, heated seats, blind spot detection, power mirrors, power windows, bucket seats, wood trim, DVD player, rear controls for climate, headphones, and dual sunroof options. The car can seat as many people as it holds.

My EX 35 has 55k miles. Steering makes groaning/thumping sound when turning right and going over bumps. Took it to dealership (Lupient in Minneapolis) and was told this is due to problem with steering box and will have to be replaced at cost of $2,100. Asked about warranty and was told steering was out of warranty at 50 k miles and that existing drivetrain warranty (6 years or 70k miles) would not cover. Was told to contact Infiniti consumer affairs. Did so with same result. Steering is most critical system on a car (as wings are to airplanes); this car has not been abused and Ive never encountered such a problem in any of the ten cars Ive owned (4 of which have been Nissan/Infinitis). Ive found internet references to this problem with this car - this must be a manufacturer defect. Is Infiniti copying the GM strategy of rebuffing serious safety complaints until serious problems occur? I would like for infiniti to make good on this issue and help me repair this problem.