Im an FX 35 owner and Im going insane with the way my dashboard is looking! I noticed four months ago my dashboard had two or three bubbles and as the weather got hotter, my dashboard got worst. Im in need of some advice as to what I can do about this situation. I bought my Infiniti FX35 34,332 k four years ago!

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

The m30 is a wonderful car that was built in very small numbers based on the chassis of the Nissan Fairline. It was truly a great white whale of a coupe that was a joy to drive. Its medium sized, with a hard top, the seating was optimized and did not have a lot of room in the back. But the seats in the back seemed to be included as part of an afterthought and the trunk was large and it seemed much larger than it really was. Ours was decked out in leather and was very sporty in contrasting brown highlights and the stereo worked well, much better than expected for a high-end car.

Inifiniti has cars for every lifestyle, in all sizes and colors. From sports cars to SUVs they will find the right fit for you. They have beautiful features and amazing upgrades. The base models are amazing alone, but when you get into personalization you can make your vehicle as luxurious as you ever imagined. Sunroofs, power adjustments, automatic starters, and thats just a few! I went with heated seats and steering wheel, chrome rims, and winter tires! My favorite upgrade on my vehicle is the backup camera. This safety feature is a potential life saver. Basic models and luxury upgrades will keep you coming back for more as lifestyles change! I drive a two door coupe, so my vehicle only fits two passengers comfortably. However, if I choose to upgrade to a larger vehicle finding something of size would not be an issue at the same distributor.

My vehicle is the G37 Coupe which is upgraded to the Q60 coupe which will be my next choice. Other larger models offered by Infiniti and all offer luxury, style and performance are QX60 crossover, Q50, Q70 AWD and more that come with premium packages that can be purchased or leased. Infiniti is awesome and nothing less than wonderful. It is luxurious and premium high performance vehicle with adaptive steering, digital transmission and the latest technology available. It runs smoother than imaginable. It has smooth sleek sexy lines and turns heads.If we are personalizing and building an Infiniti, I will choose the Q60 coupe. It begins with the V6 400 HP engine - digital suspension, direct adaptive steering, LED headlights, alloy wheels, personal technology inside out. Passenger capacity in my choice would be two rows and 4 passengers but remember its a two door coupe. I put the back seat down in the cargo area for my K9 passengers and they have plenty of room and are safe. Infiniti has other larger models with larger passenger capacity.

I leased my car in 2014. First, it was located in another state. In preparing the car, the paint on the hood apparently peeled off so they had to repaint before it got on the truck. It didnt make sense. Why didnt they just leave it on to transport then pull off at the end delivery? The truck breaks down on the way to our local dealership. So this was delayed 2 extra days. The dealership felt bad about everything so they had a guy bring it to my work. It was raining so we were unable to put the top down and test. He also scraped my right passenger front wheel. That was a battle and a half to prove since no one there documented who even drove my car to me. I got home later that day when it stopped raining and the first time I put down the top, the back window shattered everywhere.Fast forward a year, I take to an Infiniti dealer in another state, because we moved. I just needed an oil change. They scratched my car. They then had to keep my car longer to fix. Then my headliner broke. I took it in to get it repaired. They repaired it but they put a hole in it. So they had to re-do it which mean literally a MONTH at the dealer. Im paying for a convertible and they loan me a plain sedan built for a mom of ten. Finally get my car back and its scratched... Again… So they fix the scratch (kind of) a few days later... Headliner breaks again. They replace...again.Get my car back again... Headliner ropes break. They tell me to bring in the car because they have the part in stock now (because this happens to me more often than they are admitting). I take it in. They give me a brown minivan thing. I drive the brown piece of ** for a week. It stops running at stop signs. It jolts and is just absolutely awful to drive. I call the dealership because Im desperate to have my car back. Anything is better than the brown ** they gave me. They said, oh...they are waiting for an Infiniti engineer to come in on April 7th. Why no one let me know... Can’t say for sure. They did fire the Service manager, Sam, who was handling my account. So no one was working on my car. Awesome! I had to ask to get updates. So then I started talking to Shawn. The new manager is Eric. Ive tried to reach Eric multiple times but he does not return calls.I finally get my car back. It was driven to my house for me. I made the tech stay here while I opened the top and closed it once. Nothing exciting there. However, now the button that you push to move the top up and down has almost all of the chrome scraped off of it to where it hurts your finger to touch. So....here I go calling Infiniti again. Shawn said they will order the part. Meantime, Im working with Kinsi on how to end my lease now. I only have 4 months left. They denied me. I found out by calling again today. Apparently Kinsi hasnt been to work and no one knows when she will be back and they cannot tell me why it was denied. So...The moral of the story here folks... I do NOT recommend Infiniti. Id literally rather walk than buy or lease anything from this company again.

After having to hire a lawyer and constant dismissal from the dealership and Nissan North America we went to arbitration and won. In fact Nissan did not even show up for the hearing and called half way through the proceedings to offer to purchase back or vehicle at full price. It was ridiculous we had to go that far with them! For anyone else having shuddering, transmission problems I would recommend keeping at them. They know something is wrong with the car that is way they settled. We were awarded full price plus 3000. Towards legal fees under the California lemon law.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

I have an Infiniti JX35 2013. In the past 3 years I had to replace both the right and left headlight units at a cost of $1200 each because water leaked into the encasement and caused an electrical shortage. I called Infiniti initially and was told that it was an isolated problem with my own vehicle, but have since read multiple reviews on-line from others with the same issue. Now my R side headlight is fogged up again. I called them today and they were absolutely no help. I was told to take it to a local dealer for an electrical diagnostic starting at $150 cost to me, even though this is the 3rd time to replace the same part, and I have a photograph of the obvious moisture inside of the headlight. They really just dont care. I will never buy a Nissan product again.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

I purchased my 2014 QX60 after thoroughly researching all mid sizes luxury SUVs. I have always driven a Toyota so this was my first experience owning an Infiniti. The car worked beautifully for 18 months. THEN... Car starting having start up issues on July 2015. Several times a week it would take 3-4 tries to start the vehicle. I presumed it was the battery. At that time the dealership jump started my battery which they said was still good and told me to drive my car more often. Lol! Then several weeks later problem with starting the car returns. I hold off on bringing the car in until September when the car does not start one morning. Infiniti road service jumps my car and the dealership agrees to replace my battery. Three days later my car stalls twice while driving the car in reverse and the power steering fails while vehicle is in drive. Took the car in the next morning (Monday) and they checked it and said everything seemed fine. :(LUCKILY while pulling the car back from the service garage the car stalls for the service technician. At that point I was given a loaner vehicle. During this visit they noticed that a wire was loose underneath the car. I believe it was the body control module wire that was loose. For this visit they really thought they had the problem solved and return the car to me the following day. Four days later the car stalls again while driving and does not starting on the first try. I returned it to the dealership and got a loaner for the second time. During this time they replaced the hybrid battery as well as the key remote battery and they even replaced the new battery just to make sure all batteries were new at the same time. They kept my car for 2 weeks just to be sure it was fixed.Four days later car takes 3 tries to start so I take it directly to the dealership and got another loaner vehicle. During this visit they have been replacing both the hybrid computer and the body control module computer. They have had my vehicle for 3 weeks. The vehicle is still not working so now they think they will replace the harness! Oh and by the way, while the vehicle was at the dealership for 3 weeks parallel parked in an unofficial parking spot in a lot that is overcrowded. Yesterday a delivery truck backs into my vehicle and now the side bumper needs to be replaced. I have never has this kind of experience with a car in my life. My first Luxury vehicle is my least reliable car ever. I have started the buyback process with Infiniti and I will do my best to warn others to not waste their time or money on these cars.

We have had so many problems with our 2013 JX35 and are so disappointed in the quality of this car. It started with airbag problems and being told by the service department that it was operating normally. We took pictures and videos of the way it was operating and still we were told it was working as it was designed to. Finally looked up recalls myself and found where a recall had indeed been issued. I called our service advisor and he was totally unaware of this. Sad that a customer has to bring such an important matter to the people we trust with servicing our cars. When Infiniti of Gwinnett obtained the new part, it was installed but we continued to experience the same problem. We took the car in again and they said they had made an adjustment and we should have no more issues with it. Nope, problem was still there. Again we took videos and pictures for them. We were informed that everything had been checked and it was working as it should. Frustrated, we bypassed the dealership and reported it directly to Infiniti. Infiniti did send a company engineer to look at it. When I met him at the dealership, he immediately started lecturing me as to the dangers of airbag deployment, how it was the last resort in a collision, etc. He even showed me a 5-minute video describing the danger. I again stated that I knew the airbag wasnt operating correctly because it would go on and off intermittently. He said it could be from the way we were sitting in the seat. Sounded a little ridiculous to me, as if they were just trying to make a different argument every time they were challenged. I said I would not drive the car unless it was fixed. He did some calibrations and we have had no problems since. Other issues with the car includes leak above drivers door (tube running down from sunroof was not connected at the factory). Rubber on passenger side roof line came out (also done improperly at the factory), entire piece of the side where it was coming out had to be replaced and repainted. Have a continuous rattle coming from around the sunroof. We have had it in the shop no less than five times and is currently there again. We are being told that the magnets between the cross bars and the sunroof are too small and they are going to have to replace them. This last time a representative came and rode with me so they could verify the rattle. It was noted by her and taken to the dealership. They called three days later and said it had been fixed. She was on her way to drop it off when she heard the rattle so she turned around and took it back. Currently, I have not had my car for over a week. Also while they were trying to locate the problem, they found a loose bolt in the console (again something not done properly at the factory). It speaks to the amount of time that my car has been in the shop when they are coming to me to pick up the car for repairs. This last time they brought me the QX60 as a loaner car. I noticed immediately that the transmission is much smoother on it. My JX acts like it is always searching for the right gear the tach revs up and drops quickly and revs again. I talked to them about the significant difference and the mantra was Its operating as it should. They stated maybe the CVT may have been tweaked some on the newer cars. Its very obvious to me that this car is a lemon. Dealer said they could do nothing for us as far as replacement. The General Sales Manager said they could possibly give us the trade in value and sell us a vehicle (if the salesman agreed) at dealer cost. He stated that was as much as they could do so therefore, I am going to file paperwork under the Georgia Lemon Law. Bottom line, I strongly suggest that the Infiniti JX35 not be purchased. It is also worth noting that they have replaced the JX35 (after only one year) with the QX60. Rebranding maybe? Could it be due to problems with the JX35? Just very odd, dont you agree?

I had my vehicle in at Coulter Infiniti (AZ) for service for recall work on the timing chain. I had to have it towed back into them several weeks later when the car broke down again. They said it was just a loose battery cable. I knew it wasnt but they insisted that it was. They told me it was all fixed and I could take my long road trip to CA without an issues at all. Of course the car broke down as we got to CA and so I called Coulter Infiniti and they said they couldnt help me. I found Orange Coast Infiniti and they helped a ton. I am 1 month later now and still my car isnt repaired. Orange Coast has been awesome and found out that Coulter installed screws in the last repair on the timing chain and it cause the CAM arm to break and oil to leak out. My QX56 needs an entire new long block due to metal in the engine from this faulty repair. I have been talking with Coulter Infiniti for a month now and they wont back the warranty and insist that I have to have my car towed back to AZ to have the dealer that broke my car fix it. They wont honor service warranty for the repairs at Orange Coast Infiniti. I am a month out of my car, rental bills piling up, $2,000 tear down cost at Orange Coast Infiniti to diagnose the cause of the issue and $26,000 repair bill and NOBODY at Infiniti Corporate helping me or stand behind their warranty with their own dealer!!! I cant afford all of this and an attorney already told me it is a losing battle to go up against a car manufacturer. I would be out thousands of dollars without reimbursement from Infiniti. Infiniti Consumer Affairs is a JOKE. They dont help their customers at all. They just cover up for their crappy dealerships!!! I am so upset and in tears over this. I have no idea where to go or what to do.

I leased a QX 60 with all the bells and whistles. Nice car a bit under powered but it was for the wife. Recently, I turned in the lease and Infiniti claimed there was over $3,000 in repairs. I inspected the vehicle myself after having it detailed, I saw nowhere near the so called damages. After their so called 3rd party inspection, they stated there were chips in the paint and dents, which conveniently cost $300 apiece to fix. I asked them to provide me with pictures of the damage. They refused. At this point, I either was going to pay the so called damages or hire an attorney. Its interesting, the damages were right around what it would have cost me to hire legal council. It is my belief that Infiniti leasing has questionable business practices.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

They are a liar. Their mentality of conducting business with consumer were very unethical. Ive leased and purchased vehicle from Mercedes, BMW and Lexus luxury vehicle, but my experience with Infiniti service is the worst. They dont honor their words, they mislead you. Theyll be nice to you at first when you are shopping their vehicle. As soon as the documents are signed, money been paid, then you are nobody to them. They only see the money sign on your face. You would think that oh, you got a luxury vehicle from them, their service should be much better. WRONG. Infiniti is not in any level of comparing with Mercedes, BMW or even Lexus. Whoever had already purchase/lease a car from them, good luck and I sympathy for you. Whoever plan to purchase/lease a vehicle from them, think twice and definitely look elsewhere. Honestly, I can wait for my lease to be over. I will never want to deal with them anymore. I will give Infiniti a minus star.

The Infiniti Q70 and Q70L are a line of mid-size luxury (executive) cars from Renault–Nissan–Mitsubishi Alliance luxury division Infiniti. Its essentially an update to the Infiniti M series with minor cosmetic changes. This car is very good usable for me. I like the design of this car very much. It is flexible and very elegance. Price of this car was in my budget as well. This car is good at handling and nice throaty v-8. It has sensual exterior too. Getting in and getting out is very easy. Car has class and convenient instrumentation. Great Bluetooth and nav. Very comfortable and great styling too. It looks like one of a kind and its very reliable car. However, its hybrid lacks finesse and gas mileage could be better. The 2017 Infiniti Q70 is a viable alternative to American and German cars of the same ilk, but lacks their personalities.

Infiniti is fun to drive, classy, has good technology, and feels safe. The car is unique style. Its almost a minivan in disguise. It is a great family car and great for traveling long distances. The television in the back keeps the kids occupied. Great sound system, too. I was able to get a moonroof and really like the comfortable seats. The third row is easy to use and comfortable for adults unlike most third rows for SUVs. It can fit at least six passengers and it has great room leg. The leather seats are soft but do not mess up. The ride is smooth and most people comment on the roominess without being overly big. They have great customer service and prompt reply when customers are dissatisfied. I would probably buy again.

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

I have a 2005 G35 Coupe. It looks great, but the guts of the car suck. I bought it used in 2008. I have replaced the driver side window motor 3 times and the brakes and rotors 3 times. My CD player has stopped working since July/11. My passenger air bag sensor was faulty and my cam sensors needed replacing. I just dont understand that so many people have the same problems with the same Infiniti models, and Infiniti doesnt do anything about it. I will never purchase another Infiniti in my life. The parts are ridiculously expensive, and you cant even replace a headlight bulb yourself. It has to be done by the dealership. Everything about that car has to be done by the dealership. Infiniti in Virginia Beach, VA quotes me $300.00 to replace a headlight bulb. That is insane.

I have a 2005 Infiniti fx45 with a blistering/bubbling dashboard. Contacted Infiniti, they say they no longer can fix the problem because they send a notification to all the owners back in 2010 and the warranty was extended until 2013. My Infiniti was purchased on 2010 and I was never notify of this issue. What can I do?

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

I am a third time Infiniti buyer and third time was not the charm. My car has been in the shop 5 times in the first 14 months of ownership for brake noise. Noise which is loud enough to be heard inside the house when I enter or exit the driveway. Excuse after excuse from the dealer with no real resolution. First, it was a pin, then a hose and now a spring. I have to fight to get them to reproduce every single time. Ive been told they squeak when theyre cold then they squeak when theyre hot and finally its not a safe issue.When I opened a case with customer service, what a joke. I called 4 times now, twice spoke to the rep and twice left messages. Not a single thing done as a result of my case being opened. The quality of the interior is awful. Leather seats cracking after just a year, silver trim nicks with the slightest pressure. Every silver panel on my car has dents and scratches - looks terrible. The dealer replaced one of them as goodwill and a day later, there were already two nicks on it. The new panel is worse than the old one. I am very frustrated, I wish I had never bought this car. Buyers, beware.

I bought a 2013 G37x and have not enjoy it... I feel I made a bad deal and Im paying the price for it but even worse, Infiniti cant help...of course. Ive leased with Honda, Nissan and said to myself two years ago, let me try a luxury line...so I chose Inifiniti. The car is great but the deal was not (2 years with 10 miles/yr at 429.00 monthly payments). Im glad it was two years because I want to get out of it fast since I cant enjoy it because Ive run into the mileage limitation.Now for the good part... I didnt know that theres a disposition fee after the lease expires; a way for dealers to keep you locked on their cars. Im more frustrated than ever...but a lesson to learn from: know your deals and dont get into something fast. Do your research. Yeah, people gonna say I made a bad deal and now hes complaining... The worst is when a dealer cant help you. Infiniti turns their back after they have your money...so no more Inifiniti for me. If money is all they see and care rather than customer satisfaction, then why should I continue with Infiniti? SO to sum it up, I have not driven my car for the last 3 months and will remain this way until December because of the mileage limitation...so dont get caught up on with a low mileage deal.

I have an Infiniti G25 and the steering lock unit failed. I took the car to Infiniti Lynnwood and Brian told me it would cost $2,263.53 to fix it. I did some checking and I saw that this part was recalled on some Nissan cars and that Infiniti refused to recall it even though they are the same just that Infiniti is the Luxury side of it. The scam is that the dealership is the only ones that can fix the problem so they charge outrageous prices so I am trying to put together a class action lawsuit against Infiniti. If anyone has had this problem you can email me.

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

My 2015 Infiniti Q70 is not what I expected. Sluggish transmission, bad on gas, and my car has a rattling sound. I have 11000 miles on this car. The Q50 is a better car. I took my car back to the dealer for the 4th time and Im still having a railing sale. This should not be happening at 11000 miles.

Since first week of ownership, Crossover SUV (JX35) has been in the shop at least 20 times, last time for 30 days. Multiple Electrical issues, Gas tank issues, Transmission slipping, Key Fobs replaced and reprogrammed 2x, Window disconnected, DVD Headrest and Entertainment issues 2x replaced, Stereo system replaced twice, New bluetooth and microphone 3 times, All cameras had to be realigned after failing 3 times, Stereo changes channels on its own, Car found running in a parking lot, 3 times back gate lifted on its own, once car was found off but jamming out to heavy metal on XM radio -- when no channels were ever created (I was not in the car), brakes squealing and rumbling at 15 k miles. Have to turn car off and back on at stop lights to make stereo system work. Navigation system issues, Weather system issues. Only maintains 16-17 mpg even on long road trips. Twice Consumer Affairs/complaints contacted. First corporate person had two pages of notes while riding for 2 hours together. Now new person assigned. Said car was fine. This is a top-of-the-line $58,000 Crossover. I purchased May 2013. It has 19 k miles.

It has been nearly 2 months since I have paid off my auto loan with Infiniti on a 2008 G37S, and they have not sent me my title. I have called and called, and no one has a clue: (a) where the title is, (b) when I can expect to receive it, and (c) what the problem is. They are completely inept. Everyone I talk to tells me something different. One person told me that I overpaid (the payoff amount I was given) by $650, and that they would mail me a refund check. I have not received that either. The reason why I paid off my loan early was because I needed to sell my car since I was moving to Alaska. The person I sold the car to has had it for 2 months without me being able to provide them with a title.No one at IFS cares. Every time I call, they are trying to get off the phone with me from the beginning because they do not have an answer. I have asked to speak with a supervisor and they tell me this is not possible. So what do I do? Sue them? How can I make them give me the title to the car I bought from them? They cant get any more money out of me so they have absolutely no motivation to uphold their end of the contract and send me MY title.

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

We got our whole engine changed once and after two years, the engine failed again. The company is asking us to spend more than $10,000 to change the engine again. Aside from that, they cant also do anything. **, they just lost more than one customer. Zero rating from me.

I have a 2006 Infiniti FX35 with transmission problems. I called the dealer and gave Mr. ** the option to replace the whole transmission for the estimated price of $7,000. The person that took my phone call even said that transmission problems normally happen around 100,000 miles and he emphasized that his best recommendation is to replace the whole transmission because if they only replace the valve body, I will probably have problems in the future with something else related with the transmission. Scam. They would rather make me spend a lot more money. They don’t lose.The front seat has several cracks on the vinyl part. As per the Infiniti dealer, its a wear and tear problem. How would a luxury car seat wear with just around 80,000 miles on it! I noticed online that its a common problem. They need to recall this cheap vinyl and replace it regardless of warranty. Now, the car is stuck just outside of warranty with the same issues and at my own expense. The 1995 Camaro with 200k original transmission RPM is better than my Infiniti. My Dads old truck (1983) has vinyl seats and looks better than my Infiniti luxury with a cost of above $40K.

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

Have a 2006 G35 Coupe. Garage kept beautiful car. Recently the entire dashboard has a crack from end to end. Finding out now that this has been a problem with Infiniti and yet they will have nothing to do with it. Has a class action suit been filed?

The steering on this car randomly starts turning left and sometimes right. It is NOT an alignment issue, the car literally makes a left turn if I do not hold on tight to the steering wheel. If I do let go, it will turn left across the highway just as if I turned the steering wheel to make a left turn. A few times the power steering has gone out altogether and that was very scary (if an auto-turning car isnt scary enough). The problem, though regular, is intermittent and the 6 or 7 times I have taken it to Infiniti, they have been unable to duplicate the problem. I have shown them multiple self-shot videos of the car turning by itself but they claim the car is working as designed and will do nothing about it. This IS A KNOWN issue and many others are complaining of the exact or similar issues with this car but it is clear that Infiniti chooses to wait for a few deaths or a class action suit before they do anything. This is my 4th and final Infiniti. I just want them to buy the car back because they obviously do not know why it is happening and they refuse a buyback, claiming the car is operating as designed. Its unimaginable to me since I feel my life is in imminent danger every time I drive it. Infiniti is a BAD company! I thought they were good but they are not. They are fine if everything goes well but when you need them to back their product, they do not. I paid $54,000 for this car, it only has 6K miles on it and it has been in the shop about 7 times and will go back when it starts doing it again. I can only hope I can get it there while the problem is happening because Infiniti is clearly denying the existence of any problem. I feel SO ripped off by this sleazeball company. 54 grand and Im totally screwed! I have contacted an attorney and they will pursue it but I also want Infiniti to pay the price by EVERYONE knowing what a scumbag company they really are. They would rather me die than get my dangerous car off the road. The problem still exists and likely will not go away and neither will I. Stay away from Infiniti!

One thing I have expectation is quality customer service. Cochran Infiniti has the idea that get them in get them dont pass on information that a customer could use or want. For instance I found that I was supposed to be enrolled in the portal. I wasnt. In fact the salesman was a yes man while you are there and screw you once you are gone. The Certified vehicle should not have been. I was told by the salesman things like the wheels would be fixed (rim scrapped). He lied the ashtray was going to be fixed and ready as well as the floor mats when I come in for my first service. The salesman lied, the object was to get me out the door, fast. In fact I pointed out the body punch also ignored. The culture at Cochran is not of quality but of getting sales at all cost. Tried to create an account on the customer portal after I found it existed. Unfortunately that was a waste of time. It refused to recognize my VIN and twice was rebuked by customer service. One person even told me I had to provide proof by uploading insurance documentation and registration as proof to the customer portal which I had to access to and wanted their help to create. They said not without proof. So Infiniti refused to recognize me as the owner of the Q50 of a vehicle bought at a dealer for new Infinitis which was supposed to be certified. Bought this vehicle in August. Its May 1. Infiniti has no chain of command and is not proactive and not quick to react if ever.

Michelle at Consumer Affairs is the most ineffective, rude person I have ever dealt with in a customer service position. Infiniti made many mistakes in the sale of my vehicle which ended up causing damage to the vehicle and they have yet to repair the damage and be responsible for the added expenses to me. I will definitely never be buying another Infiniti. A car is only as good as the company that makes it. It was a very disappointing experience!

The salesman and the manager were RUDE and obnoxious. Especially the Asian manager. They refused to return my car keys when I decided not to buy their car. They had me trapped. They tried in vain to trick me. They threatened to ruin my credit. I was so disappointed. I will NEVER enter an INFINITI DEALER again. Thanks for listening.

After purchasing a certified pre-owned Infiniti I was hoping that my car would be under warranty for the time stated. Well three months after the purchase and my transmission started acting up. Im very surprised that Infiniti would not repair the car. Obviously this review would need many words to explain all the details but heres the bottom line. The customer service is not what you would expect from a car company and too bad I spent 60k to find that out. I have to rate this car company a one star because zero star is not an option.

I purchased my Infinity G37 convertible from Infiniti of Dayton. After that, the following has occurred: Airbag system required replacement twice; engine light is on constantly, requiring replacement of parts; passenger door windows leaked every time it rained; rubber sealing slid from the rear of trunk and spoiler required replacement; the convertible top wouldnt go up; door locks not working (required taking off entire door and changing panel); and both front windows went down on their own, causing my car to be full of ice/water/snow.Also, the following happened: check engine light comes on regularly (I found the gas cap loose, and the bad part is I had to order a new gas cap twice.) and a small leak was found; drivers side door rattles (I found 2 loose bolts that secure the air bags.); the battery was replaced after only 16,000 miles due to bad code; trunk smashed on my fingers (After losing blood, I had no option but to rip my hand out of the slammed trunk, causing permanent nerve damage in my right ring finger and back pain for the past 5 weeks. Findings include weak rear trunk shocks, and I replaced all shocks and added two other parts.); and after car was returned two days later, the convertible top would not open. So the car went in again, and the entire electrical system had to be replaced.My car has been in the shop 23 times in only 16,000 miles. It has added 80 miles round trip to my odometer. Infiniti corporate refused to consider this car a lemon and has determined they will not allow a trade-in! I have had one emergency hospital visit and two orthopedic appointments. I have not been able to take care of my house and have had to pay others to do my usual activities. This is a crime! I will be suing for lemon law and personal injury.

I purchased the new q50 right when they were released. Over the past year it has required multiple repairs. The computer system has been replaced twice, the door sensing modules break. The radio continues to intermittently work. Most recently the clock went dead and again required service. Additionally it squeaks on the inside. I have attempted to have this repaired but the dealership cannot hear the issue. The dealer informed me the car was a lemon and that I should report it to Consumer Affairs. I truly wish I purchased a Mercedes, although I have had an infiniti for a long time.

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

I didn’t want for it to come to this l, but I feel like others should be warned. In Aug 2016 I leased a 2016 Q50 from Infiniti on Camelback. I love my car and planned to purchase it after the lease, up until these last couple months. In the beginning of October 2018, it started running hot and overheating, on October 24th took it into Infiniti of Scottsdale for an inspection and they gave me the all clear saying they couldn’t replicate the issue and nothing was wrong with my car after having it for 2 days. The service tech told me if it continues to call them back and bring it up.On my way home from the dealership, my car was running hot but not overheating and when I looked in the coolant reservoir, it was pretty much empty after just being filled at the dealership. I called and the service tech said to email him the photos which I did and never received a call back (it was the weekend). I continued to drive my car just adding 1/4 quart coolant, if not more, a day until the “low oil pressure, stop vehicle” light came about 8 days later (800 miles). I then had my car towed to Infiniti on Camelback where I purchased the car and had them look at it for the same issue. I was told that there was sludge in my engine and I had “lack of maintenance.”Before even being asked to provide all my receipt of oil changes, they noted on my car that there was lack of maintenance. They changed the oil at Infiniti on Camelback, still couldnt replicate the losing coolant and overheating issue and once again sent me on my way and told me to continue driving the car. Fast forward to Thanksgiving Day (4 days after getting my car back), we are driving to our families in Surprise Arizona from Chandler Arizona and about 45 minutes into the drive, I try accelerating and it doesn’t do anything. I pull into the suicide lane as I couldn’t do anything else and once the car finally hit about 20 mph the motor seized and started knocking.As it being Thanksgiving, Infiniti on Camelback is closed, we called the Infiniti towing line so they could tow the car in and we would have someone just come get us so we could still enjoy Thanksgiving. We were only quoted 90 minutes for the tow, but sat on the I10 for almost 4 and a half hour. I called Camelback the next day and spoke to the service manager. They refused to give me a loaner, and said that I would need to purchase a battery for $250 and $759 to break my car apart, before they could start the diagnostic on my car. That is ridiculously high for a battery for 1 and why am I being charged labour for something that should be under warranty?I purchase a battery from Infiniti of Peoria for $150 and self installed it. They still refused to do any diagnostic unless I paid them the $750 to break my car down. As my car in the last month had been given the all clear, and now they were saying I never did oil changes and it was my fault the motor and turbos blew. The service manager was VERY rude to me and just kept repeating “your lack of maintenance,” refusing to listen to anything else I had to say or look at any of my maintenance reports.I didn’t feel comfortable moving forward with them so I transferred my car to Infiniti of Coulter AFTER speaking with a service technician who said he “doesn’t see why warranty wouldn’t approve it because it been checked 2 times in the last month and I have all my oil records. It sound like the coolant is mixing with the oil.” He told me at first if warranty didn’t approve it, but he didn’t see why they would. It would be $350 to pay, easy, told him to go ahead. I still mind you have not had a loaner vehicle. They did the inspection and to my understand they had all my service records and submitted the claim, the claim came back asking for my photo of the top of my engine which brought the charge up to $1400. I asked him what he thought was going to happen and he said he wasn’t sure but he still didn’t feel like it would be denied. After thinking about it, I really didn’t have any other choice and said go ahead.About a week passed and I heard nothing, I called asking if I would be able to get a loaner and he said yeah I should have something Thursday [on Monday]. I said okay and we left it at that. On Thursday I called to see when the loaner would be ready and he said my claim came back denied so I wouldn’t be able to get a loaner and the price on a used engine and turbo would be $14,000 or he could find a new motor but it would be about $14000 plus my $1,400 I already owe them. I’ve called consumer affairs numerous time and escalated it due to the fact they denied it “due to the sludge being in the engine it an automatic denial for lack of maintenance of the vehicle.” Well come to find out the claim was submitted with 2 service records. Of course they would deny it! I asked the service tech to attach the records so they can reevaluate and was told “no amount of service records can change their decision.”Well come back to this week after waiting since the 23rd or December for a call back from a regional supervisor in consumer affairs, I get the call telling me there will be no other communication and that I am not only responsible for a new motor but continue to pay the lease [done on Nov 1 2019] and any damaged that will be due after turning the lease in. So after paying almost $40,000 for the car, I now will have to pay an additional $20,000 for a motor and $470 a month till November. Not only that, I’ve made 3 payment on a car that’s been sitting at Infiniti with no loaner provided, lost out on not only Thanksgiving but Christmas and New Years with my family because I had no transportation to get there. Not only that but I’ve been having to rely on rides to work or paying for Lyfts. I’ve never in my life had such a bad experience with a company. I’ve personally purchased 2 vehicles from Infiniti and in the last 3 years my dad has purchase almost 6. I was a very loyal Infiniti customer but now I will never be back to any Infiniti or Nissan dealership. I’ve spoked with 3 master techs, without even telling them what’s happened to the car just showed them the videos and photos, ever since one of them have said, “there is a leak in my head gasket and coolant is mixed with my oil.” Sludge take thousands of miles to build in an engine, not only was it taken 800 miles prior and given the all clear AT AN INFINITI DEALERSHIP but the oil was changed 3,000 miles prior, and we still have the oil from that change.Not only did this happen to my car but is now happening to multiple other Infiniti’s and has (to my knowledge in Arizona only) happened to at least 6 others who have had their motor replaced already, through warranty or paying for it themselves. Mind you, I also paid for the 3 years or 45000 miles maintenance package for $499 that Infiniti on Camelback never attached to my lease.

Ive owned my QX60 for less than three months and after less than 3k miles the bottom portion of the drivers seat no longer heats or cools, however, the back part does. I took it for warranty work to the Infiniti dealership in Silver Spring, MD and they told me that the seat immediately worked for them which I know is a lie because amazingly it didnt work after I got back in the car. They said they hooked it up to the computer and the computer showed it was working properly, however, they never showed me the computer results nor did they show me that the seat worked. In addition to the seat not working properly the rear windshield sprayer was clogged and they blamed it on the dealership who sold it to me. They unclogged it, but it still doesnt spray, it just shoots out washer fluid. Buying this vehicle was a waste of my money and I shouldve known better than to purchase another Nissan product considering I owned an Altima several years ago and the alternator went bad with only 30k miles. In addition, the CD player in the Altima would jam anytime a CD with a paper label on it was put in it. They replaced the CD changed once, but the 2nd time it happened it was out of warranty and they wouldnt replace it. Based on that I should never have purchased another Nissan product and I wont ever again. The only reason I didnt purchase an MDX is because it cost several thousand more, but it wouldve been worth paying the extra thousands because thats probably what Ill spend on the QX60 after the warranty is up.

I purchased a brand new Infiniti QX60 in October 2013. The car started shuttering and slipping gears after a month. They replaced the transmission in November, and we just broke down on the highway AGAIN, with 3 kids and a dog in the car on the highway. They are now putting ANOTHER transmission in. This is the worst car I have ever bought AND the most expensive!!

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

3 months ago, my Infiniti SUV was recalled (Air bag recall). Brought it in to the dealership - and now the air control buttons on the dash are falling off. Infiniti refuses to take any responsibility because the age of the vehicle. Parts and labor would be over $700...

Infiniti qx-30 all wheel drive 203 hp 2.0-liter turbocharged engine 7 speed, Infiniti qx50 325 horsepower 3.7-liter v6 engine rear hatchback, Infiniti qx56 SUV 400 horsepower 5.6-liter v8 engine full-size SUV. Infiniti qx56 full-size luxury SUV fits 7 - 8 passengers, 20-inch wheels, xenon headlights, tri-zone climate control, ventilated front seats adaptive cruise control, high-tech safety controls. The optional features include active suspension system, twin screen rear entertainment system, 13 speaker bose stereo system, heated front seats, sun or moon roof, and rear view reverse camera. Also, this luxury SUV large to fit 7 or 8 passengers, power folding third-row bench seat, very comfortable elegant cabin leather seats heated, optional Bluetooth and USB ports.

Decent amount of models but need more in the large sedan category and more sport type cars would be nice. The large SUVs look like a remake of the Nissans. Though I know both are owned by the same there needs to be a difference if someone is going to be paying a higher price. The front looks amazing. Just looks like its angry and is ready to go. The on-board navigation and the whole system though is bad. The infotainment system Infiniti needs to be revamped because it is slow and old. The upgrade options are a little pricey but not as bad as other dealers. Some are worth it like going to the premium but the personalization could be better on them. Back seats have decent amount of leg room though me being a tall guy the person behind me can become squished between the seat. Plus when I get out, the auto bring the seat back can make it even worse and I have to manually stop it.

I made an appointment for the dashboard recall for my 2005 Infiniti FX35. I arrived at the Long Branch, NJ Service Center early for my appointment, and received a loaner car. Within an hour, they called me to come back for the vehicle. Mind you, I live 40 miles away from the nearest Infiniti dealer.They told me I need to come back and make another appointment when the dash comes in. I asked them why would they have me come in for nothing then. They stated that we need to see if its normal wear and tear, or warranty. I said that If its a recall, then it should be replaced either way. They said, not if its normal wear and tear. It was a total waste of time and every time I go in there they want to charge for something. This time they tried to hit me with a $120 evaluation fee. I will never buy another Infiniti again! Also, they will not cover paint chips I have all over my front bumper. The paint just keeps peeling off and it looks like crap. Its a 50K vehicle, new. There is no reason why this should not be in the recall as well.

Junk, no other way to describe these cars, just junk. Ill never own another one. I told my wife we should have bought a Lexus, but no... With only 15k miles already they want to screw me out of over $250 telling me my rotors are bad and thats just the front! What are they made out of? Plastic?

I noticed a few bubbles on my dashboard about a year or 2 ago but over the last several months, it has gotten worse and worse and is now at the point where there are thousands. I am VERY disappointed that this is happening to a car that I spent a lot of $ on and is supposed to be a luxury car -- my cousin googled it and found there was a warranty on it and Infiniti admitted to using a poor material on their dashboards which was the reason they are all completely falling apart and bubbling up. I called immediately to see how I could go about getting mine fixed and was advised my warranty expired in October of 2015 -- and that a letter was never sent to me, it went to the original owner (I bought it a year used) and there was NOTHING they would do for me. This is the worst customer service I have ever received -- Infiniti should take pride in their vehicles and should own their mistake and pay for all customers who have been affected -- they then asked me which Infiniti dealer I went to for servicing to which I replied I have gone to the one in Norwood but that was 3-4 years ago as we moved to Cape Cod which is 70 miles from the closest one and it wasnt feasible for me to bring my car there every time I needed it serviced. To replace this dashboard, it will cost around $1,500 or more -- I will never purchase another Infiniti again if Infiniti doesnt do the right thing and help out their customers -- inadequate notifications were sent out and were never followed up on, I was never advised anything of this by my local dealer, and now I am being left to pick up the pieces financially. I am disgusted by the poor customer service I have received and the unwillingness to help me as I am not a valuable enough customer since I dont utilize the dealership for my services -- if Infiniti doesnt do the right thing and pay for the dashboard that was destroyed by their poor materials that they used, not because of the fault of its drivers, I dont think I will ever recommend or buy an Infiniti again -- how am I to know that something like this wont happen with my next Infiniti --- If Infiniti wants to put their consumers first, they should be willing to pay for all of them, as it is not only an embarrassment to me when I drive other people in my car and they immediately ask what is wrong with my dashboard, but it is an embarrassment to Infiniti.

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

Unhappy Customer here. I purchased a 2006 Infiniti FX35 back in Jan of 2011. Everything was all good until the dashboard started to bubble up and began melting on me. After about a year of this disgusting dashboard, I go to park my car at a restaurant, right next to another Infiniti fx35 and their car had the SAME EXACT ISSUE. After consulting with its owner, I immediately thought this had to be a widespread issue. So I began searching online to find what is the cause of this and to see if it is covered under Infinitis warranty. Turns out it was. It was the weekend...I waited until the following Monday to call. That Monday I called Infiniti Consumer affairs. They denied my repair request because it was out of warranty. But here is the kicker, it was only 3 days past its warranty date and it was still denied!This is not fair. I was never given notice about the wide spread of defective melting & bubbly dashboards. Nor was I ever notified that it was covered under warranty. This is also a safety concern because when I drive it gives off a glare, which makes it hard to see on the road. When I called for an estimate to see how much it would cost, I was told $1600 to repair. For an Infiniti manufacture defect.Why am I responsible for repair cost when it is only a few days past the warranty expiration date? I have signed up for recall notifications from Infiniti when I first purchased the car. Why was I never notified that I could get the dashboard repaired? This is unfair, and it is un-American. I want justice, not just for me but also for every FX owner out there that is rolling around with a bubbly & melting dashboard!

Infiniti Financial Services input my data incorrectly from the dealership lease, resulting in not billing my company (it is a company car but in my name), and a subsequent car repossession. They did not email, mail, call the billing address, or the dealership, but claim they called my cell phone which I did not receive. It is now on my credit report ruining my credit score. They are completely nonresponsive after being bounced around to several “managers” including Jimmy ** who has never returned a call. It was clearly their fault and they are still refusing to expunge the repossession from my credit report. Everyone that I was in contact with throughout the process has been completely incompetent, unprofessional, and combative. I will not be leasing another Infiniti EVER, and will tell everyone I know to NEVER GET an Infiniti.

I bought a 2011 M56s. Driving to work one day my check engine light came on and my car started jerking. So I drove to the Infiniti dealership to have it looked at... Found out the solenoid switch needed to be replaced. They replaced it and about a month later I started hearing this whining noise in the engine took it back to the dealership and they told me my timing chain could be bad. My question was why would that be and does that have anything to do with the solenoid switch they recently replaced. I was told, “No they have nothing to do with each other, but we will have to charge you 1400 bucks to look and see if the timing chain is the problem.” WTF… just to look and see. So I did my homework and found out a couple of people had this issue. Well the fact they lied about the solenoid switch and the timing chain didnt worked together - pissed me off because that was far from the truth. They actually work hand in hand to make sure that the oil is pumped correctly thru the engine. I called a friend of mine who is a certified INFINITI Technician in New Jersey and he told me not only does INFINITI know this is a problem, the technicians across the US knows this is a problem because the solenoid switch cant handle what it needs to handle. Once they goes bad that would cause you to have problems the timing chain - and if the timing chain cant be fixed, you ultimately have to get a new engine. Isnt that some stuff... Not only does Infiniti knows - the dealerships know as well. But the dealerships with put in on Infiniti and say it’s their problem. But you charge people to fix the solenoid switch knowing that he could cause a problem with the timing chain and engine. If you know it’s a problem why do you swap them out knowing it really doesnt fix the issue? This should be a recall issue for Infiniti, but then they tried to say I was out of warranty. The warranty is not an issue if you already know the part was going to be a problem when you built the car. How do I start a class action lawsuit for this…

The styling is terrific. It is comfortable to ride & to be a passenger in. And it is safe! If I lend the car to relatives, they are comfortable in it & they feel it is a safe drive. Frankly, if I finally wear this car down (and it doesnt seem likely in the near future), I am getting another Infiniti.

I usually never leave reviews but have been compelled by the terrible service by Infiniti and awful product that I hope to save just one person from what we have had to deal with. We bought our QX60 and shortly after started having problems (shuttering, ceiling fabric coming off, constant rattling from the moon roof and door, plastic in the back was faded and the splashguards painted kept peeling along with other issues). Infinitis basic response from numerous visits to the dealership to fix was basically its your problem to deal with and now that I look at their reviews that seems to be the companys motto. If you want a quality car and service DO NOT buy an Infiniti. I wish I hadnt.

After putting a deposit down for a second hand q30 it took 3 months to arrive. The car is registered as a 2 litre even though it is a 1.5 litre engine. Had the car for 5 months and Infiniti still havent managed to get the DVLA to change the log book. I was told the VIP service was available when I bought the vehicle. Now I am told its no longer available which means a 4 hour round trip for a service. Windscreen washer failed and it took them 6 weeks to repair. To top it off wanted me to pick my car up from the service centre two hours away even though the courtesy car was from down the road. They could not drop my car to me. Good car but if you do not live local to a service centre I highly recommend not getting this car.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

So I purchased my CPO EX35 about 3 years ago. It has 55k miles and has always been garage kept. However the dash has started peeling all over. I took it to the dealer and they submitted the request to Infiniti. After a couple days the dealer called me to say Infiniti denied the request.I have owned several cars over the years and have NEVER had one with peeling like this on the dash. So I contacted Infiniti directly. I played phone tag with their rep for a week and then when I finally spoke with her she said they will look into it. They call me back about a week later and basically tell me Im outta luck and they wont do anything about it.I have since been looking for another used vehicle and whenever I came across another EX35 I would make sure to take a look at the dash. The majority of the EXs I saw has the exact same peeling on the dash. This leads me to believe its definitely a manufacturing issue. They have already had similar issues with the dash on the FX which they did do a recall for. I have also seen it on the dash of G37s. I take very good care of my vehicles and keep them in mint condition so Im very disappointed in Infinitis lack of quality control and customer service. Given this issue (and others Ive had) plus the abysmal resale value, this is my first and probably last Infiniti vehicle.

Ever since I bought an Infiniti G35 2006 Ive had nothing but problems with the POS mainly the transmission, I had it replaced with another tranny and now I have the same problem, I wish someone with the resources and time would sue this company for their malpractice, as well as VW. They have the same issues and know it but neither does anything about it.

The dashboard on my 2004 Infiniti FX 35 started to show bubbles around a year ago. At first I didnt think much of it since it was just a few spots. But in the past few months, it quickly spread everywhere. I contacted Infiniti USA, but they will not fix it. The customer representative said Infiniti is aware of the problem and has extended the warranty to 8 years. But since my car is now 9 years old, theres nothing they can do. I was not notified of the extension. Apparently, this is a common problem. A search for Infiniti dashboard bubble will return tons of results. If this is a known problem, I dont understand why they will not fix it. Infiniti is supposed to be a luxury brand after all. As a result, I will never buy another Nissan/Infiniti again. I expected more from my luxury car manufacturer.

Overall I dislike the way how they handle the repaint to my 2019 QX50. It took few months to have it take to the shop. It took me 4 times going back and forth to have it test or investigate and took many picture to convince them that it is not a rock-chip. After few months they made a conclusion that they will repaint the area that is peeling (Rear & Front) and Im happy about it but if this ever happen to Toyota or Honda dealership they can deal with it within a week or two. Just saying. Also Im disappointed on how they wont include the Apple CarPlay into 2019 model QX50. It is a new model and every car should have this as basic Apple android connection to the car. But Infiniti decided to not include 2019 model for having Apple CarPlay. My first car was a Infiniti and my thoughts about this is if you want your customer to keep be happy and loyal into Infiniti family, a simple update to Apple CarPlay should be ok and implemented into the early version of 2019 QX50. From everything I have experience, I doubt that I will be continuing being a part of Infiniti for my next car purchase or even recommend it. I dont want my friends or my family to have the same experience that I had. PS. Infiniti could at least update the radio system to have an Apple CarPlay let any other new car in the market. Its 2019 model after all. The car looks great btw but if you have this type of issue (Paint & outdated system) I think I would reconsider purchasing a different brand for a better quality of paint and system.

Love to drive it loaded. These cars are slick with all the bells and whistles, power doors, sunroof, heated seats and leather interior. Great vehicle line up. Cant go wrong. They have multiple upgrade like special rims, tires, accessories, OnStar satellite and tinted windows but most of the line up has it all. Theyre very roomy and have legroom to stretch and a lot of elbow room and storage capacity and big trunks. Very good car or van truck. You just gotta go with what your family needs. Whatever your style its here. Hard to decide what vehicle to choose. Fast cars, family cars. Even had multiple colors. You name it Infinitis got it covered.

Purchased a fully loaded Infiniti JX35 FY13 and owned it for just over a year. Someone pulled out in front of me and ended up hitting them in the back of their vehicle. My Infiniti ended up with damage to the front bumper, hood and right quarter panel. I dropped off the vehicle to be repaired in October 2013 and now I sit here writing this article six weeks later after getting into a conversation with both Infiniti and Courtesy Collision auto repair. Essentially, I am in a circle jerk as both parties keep pointing fingers at each other over a part from a company called Hunter which is required to complete the calibration of my car. The repair shop states car was done two weeks ago and cant complete the work until Infiniti supplies them with this sensor. When I check with Infiniti, they told me I was the first person in the USA to have a front end accident with this vehicle so they didnt have any of these parts available yet. I find this unacceptable that a luxury vehicle mfg can not repair vehicles they have sold a year after first customer shipment. I am also surprised I am the only person to have had an accident in this type vehicle. Either a testament to the safety of this vehicle or really bad luck on my part. It now looks like I will not see my vehicle until early 2014 (3 months). There is no guarantee since Hunter cannot provide a solid date for delivery of the item. Infiniti wont help me, auto repair shop wont give me vehicle back because systems in the car can go haywire without this part so here I sit making payments and losing precious time on my warranty! Bottom line: if you end up in an accident in your JX35, they cannot repair your car. Buyer BEWARE!!!

Brought my car in for regular maintenance, was told airbag switch (OCS) needs replacing - $4,100. Airbags will not function. Told the entire front passenger seat would be replaced. No other means of repair. NHTSA issued recall 7/8/08 for this exact item. My cars make, model and year ARE listed on the NHSTA website as being covered. Infiniti Corp tells me it is NOT covered. Issue elevated to Eric ** in Infiniti Consumer Affairs Dep’t who refused any kind of assistance because car is out of warranty - ignoring the NHTSA campaign entirely. Mr. ** refuses to even discuss why NHTSA would include my car in the campaign but Infiniti does not. They will not do the repair at cost, or at a reduced price, or give it any further consideration whatsoever. Car has been meticulously maintained and all required services completed throughout life of my 2008 EX35 Journey. Took four days for Infiniti Consumer Affairs to make a decision, while dealership hassled me to return loaner car before the matter was handled by Corporate. Worst Customer Service Ever.

Have 4 yr old M37X. Service regularly at Infiniti dealer purchased vehicle. Headlamp seal broke down with water entering headlamp. No damage at all to headlamp. Infiniti service department said very rare, but $2000 for new lamp. Nearly 5% of cost of car. Service department agreed ridiculous as suggested filing claim with Infiniti (did) or go to body shop whod resell for $300. Filed claim, Infiniti said on your own. Claim details referenced and service agent not even correct. Lost customer - service and new purchase.

Recently, I purchased 2011 Infiniti FX35 Premium model from Woodbridge Alta Infiniti. My brake started to make squeaky noise around 5,000km odometer reading (Canadian car). I took it to my dealer 3 times, the technician did the security sanity check and found no problems and told me its common to hear brake squeaky noise in all Infinitis. So basically, the dealer wont do anything to fix squeaky problem. At this point, my only option is to upgrade factory brake pads to ceramic pads and I am not even sure this will fix the problem. I am very disappointed in (1) Alta Infiniti technicians and (2) FX35 brake system.

I purchased a 2003 Infiniti G35 in 2006. I am having problems as outlined in a recall issued by Infiniti; however, they are telling me that my car is not part of the recall. When I called the dealership, they said that the previous owner had already taken advantage of the recall so if I want the issue resolved, then I have to pay $650. I have already paid for a new air conditioning compressor and a motor for my passenger side window to find out that the issue was with the audio circuit board. The recall said: On some model year 2003 G35 Sedans manufactured through August 21, 2002, the audio and temperature controls may not operate as expected. When using the audio equipment or the temperature controls, the unit may become inoperative. In some cases, this can be corrected by turning the ignition switch off and back on again. In other cases, the unit remains inoperative and requires service by an Infiniti technician.To prevent this condition, Infiniti has initiated a Voluntary Service Campaign to replace the audio finisher circuit board on these vehicles at no charge to the customer for parts or labor. This campaign affects approximately 23,998 Infiniti G35 Sedans in the United States.The notification letter stated: Thank you for your purchase of an Infiniti 2003 G35 Sedan. Infiniti is committed to providing the highest levels of product quality and customer satisfaction as part of the Total Ownership Experience program. Through our product performance monitoring, we have identified that the audio and temperature controls may, on occasion, not operate as expected.To ensure your satisfaction and to prevent any inconvenience, Infiniti is replacing the component that controls the audio and temperature controls on your vehicle with an improved version. Your Infiniti dealer may have already contacted you to schedule an appointment and to have this component replaced, at no cost to you. If not, please contact your nearest Infiniti dealer to schedule an appointment at your earliest convenience.This free service should take less than two (2) hours to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule, or parts availability. If you require alternate transportation, please schedule an appointment in advance so your Infiniti dealer can ensure a free service loan car is available for your use.If you have any questions or concerns about your Infiniti G35 Sedan, please contact your Infiniti dealer or contact an Infiniti representative toll free at (800) 662-6200. If you reside in Hawaii, please call (808) 836-0888.Thank you for providing us an opportunity to ensure ongoing satisfaction with your new Infiniti G35 Sedan. We apologize for this inconvenience.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

I am currently leasing 2014 QX60. Overall very happy with the car, however certain things make me worry. At about 150 miles (ONE-HUNDRED and FIFTY)... I had to replace my transmission. Not repair or adjust: completely replace it. At about 2900 miles I have noticed issue with fuel-gauge: both computer estimated one, and the arrow one. Computer estimate keeps jumping up and down, and the arrow one is stuck at quarter tank most of the time, randomly moving up and down. I truthfully never know how much gas I have. Auto lights....they are always on, even when it is day time and sun is bright and shining. One of the welds in the trunk is a bit too big, so when trunk opens up it makes a squeaky noise (annoying). Now, I am leasing it, so if tomorrow all 4 wheels falls off... I dont really care... just putting it out there to inform others.

I have had an issue with my lease. I went to INFINITI OF RIVERSIDE and the car salesman was Tahir **. The salesman was completely dishonest and did not do anything he promised to do. I inquired about a lease since my lease was coming to an end. He continued to text me the same day and insisted I go in that very day in order to get a deal. Upon going in to look at the cars I told him I would like to return after speaking with my prior leasing company to make sure that I had all my numbers in order. I told him that I usually go with a Broker and he insisted that he was also a broker and that he can get the same deals. I then told him I was not looking to put any money down at the moment that why I didnt want to get the car that very day. He insisted we go on a test drive and we did. I didnt like vehicles color so I insisted I would come back later. He then told me that if we leased the car that day that Infiniti would take care of all the remaining payments, damage fees, and disposition fees. It sounded good but I still had a budget I wanted to stay under. The budget was that of 400.00. He then said that if we got it that day he would be able to do everything, take my old car that day and that he would take care of everything to return it, pay any fees, and I wouldnt have to worry about anything. All he said was that he would need a down payment in order to make the deal. Originally not wanting a down payment I figured if everything was going to be taken care of then it wasnt a bad deal for a 2 year lease. So I decided to try out Infiniti and so far it has been a horrible experience! He told me I could only get a 3 year lease, then he said for the down payment I would have to write out a blank check for 1,600 as the down payment. He never called Lexus to make sure they came to check the car I had to do that. I have been having to deal with Lexus since not everything has been paid off! So now I still owe Lexus upwards of $600 and I have a higher payment on my Infiniti lease because it was going to be a little higher in order to cover any cost. This is the worst car buying experience I have ever experienced and will be glad to return this car and never do business with a shady company like this! I have tried contacting Ali and all he said was that I should take car of it on my own now. And he stopped responding to me.

Everything has gone wrong with Infiniti. I just had to have a transmission installed and it only has 125K miles. Lots of electrical problems, sun roof broke, and drivers side door wont stay open. I should have bought a Toyota.

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

I bought a brand new INFINITI Q50 Hybrid with technology package in September 2013. Got hit by a deer on Nov 3, 2013 and the car is with the auto body shop till date with no hope in sight... Parts were ordered from Japan but apparently, the new ECM modules were not compatible with the one in the car and now all modules need to be replaced and there is no ETA on the delivery of these parts. I have incurred tremendous stress, frustration and money in paying for rental cars thus far and still using a rental... The car was bought with me putting down $20k and financed for $30k and am still paying the monthly $530 for not using the car! Can I please have my equity ($approx $20k) and the rental car expense back and NISSAN can take the car away...

I purchased a QX70 in July 2017. I love the car but I started noticing a musty smell when I turned on the A/C about 6 months after I bought. I took the car into the dealership and they told me to changed the cabin filter which I did and to turn off my a/c about a mile before my destination. Ive owned cars for 35 years and Ive never heard of such a thing, especially in Florida. The new filter seemed to help but then the smell came back. My son in law said it smells like an old man with body odor and Ive also heard it smells like rotten onions. I took the car back to the dealership about 6 months later and they did an ozone treatment which didnt really help. I took it back 2 months later after my friends who were visiting from out of town started coughing profusely when they got in the car. Evidently shes allergic to mold. The dealership performed another ozone treatment which didnt help. Infinity supposedly did a mold a test after keeping my car for 3 weeks in the shop. I have not seen the mold test but I can still smell the musty smell. The smell seems to be most noticeable on the passenger side as soon as you turn on the A/C.

There have been many different styles that I have gotten over the years and I appreciate all the variety they offer in the line of cars. Every new car has a wide variety of updates and the options to personalize make it very easy to use the many options the car has as well as making the driving experience more enjoyable. The car gives plenty of room for passengers in the front and the back without anyone feeling cramped in as well as ample arm rests and cup holders. Nice features on the car such as sun roof and other nice things like a back up camera lots of new updates with each car that comes out very sleek modern look.

I had several problems with my Q56 - just own it for 7 months. Dealer and Infiniti tells me that my leaking roof, squeaking brakes, car stalling, and non-working radio is all normal for a brand new car. At one point, I was going in every two weeks for repairs which have not been resolved. I never owned a vehicle with so many problems. I just get excuses from the dealer. They are trying to persuade me that this is absolutely normal. I am very unsatisfied with the vehicle. I will never buy Infiniti again.

Theres a lot to like about the entire Infiniti line: its always been a combination of performance, quality and luxury. My Q50 4-door is my fourth, although the first three were the G37s and the Q60 sport models. And until now, I dont remember ever having any problem whatsoever. Until now. So Ill dispense with further platitudes and go right to the issues.It wont drive in a straight line and Ive been told that this is a function of steer-by-wire. Seriously? They did this on purpose? Driving around town you cant tell but as soon as you hit a straight on a highway, you become aware, because the car constantly drifts either right or left, which requires making a steering adjustment every few seconds. (And no, it isnt the wheel alignment.) On a long drive this is fatiguing in the arms and in your head. You cant relax. Ever! Also, having a car that constantly drifts is just plain dangerous. I have another appointment with my local service dept but I dont have high hopes.Theyve over complicated the NAV/audio display systems. Controls for the NAV system are in 3 different places. The USB (my primary music listening) display system wont perform the simplest tasks properly, either manually or by speech (which is a total fail). I live in south Florida, where you have to be afraid of the drivers around you. I dont have the luxury of taking my eyes off the road to try and figure out how to make things work.Infinitis Consumer Affairs Dept has been less than useless in these matters. The first person they assigned to my case, some regional manager named Shala, didnt return my many calls and when I finally caught up with her and explained my situation, she never followed up. (I complained about Shala but no one followed up on my complaint.) The second person, someone named Amanda, said that the car was performing within its design parameters. Again... less than useless. So this is the current state of affairs with Infiniti Customer (Consumer) Affairs. They dont care.Of the various drive modes, I prefer the Sport setting, as it tightens up the steering and the suspension but there is no way to permanently set it. It requires an adjustment every time you start the car. Gas mileage around town is an abysmal 15 mpg and I do not hot rod the car. (In all fairness, it does get 31 mpg on the highway, even without Eco mode.) Theyve done away with the warning buzzer for the rear camera, making using the camera problematic. You have video but you have to guess how close you are to things youre backing up against. And finally, I use the auto seat adjusts for driving and exit positions and sometimes when Im getting out, it resets itself to the driving position, catching me in between. Ouch! My 2011 Q60 sport was the best car I ever had. I should have bought it when the leaser came due. This Q50? Meh!

Tens of thousands of G35 sedans and coupes experience gradual failure of control of both radio and HVAC. Eventually display boards go dead and heat/AC revert to a default mode. Initially the radio may still be controlled via the steering wheel. In 2003 Infiniti published a service bulletin for sedans only... More than 23,000 vehicles affected. At that time a finishing board was blamed... Its cost was $114.00. Infiniti is now unable to tell me whether the problem relates to the finishing board or the radio itself. So they now charge $754.49 for the finishing board, and $600.00 for a reconditioned radio that they admit may well fail again. Labor quoted $188.00 to R&I the radio and board. Repair total: $1650.46 for a system that was poorly designed.Even if the company does not feel responsible to pay for the repair, they might have made the customers options as painless as possible. Instead they kicked the price up on the board almost seven-fold, and are unable to advise their customers whether the problem is in the radio or the board. So you are expected to replace them both. A complete failure in customer service. I own a G35 6-speed coupe and an FX35 and will never purchase an Infiniti product again.

After being informed that there was an extended warranty issued and Infiniti would fix my dashboard, I called, the representative told me to get a work order from the dealer and it would be taken care of. I got the work order and called Infiniti Consumers back. I spoke with a different representative and he said he would open a case and I should receive a call from someone within two business days. He also noted that he seriously doubted that they would do anything because the warranty expired in November 2012. I received a call that same evening. Of course they told me the same thing he said. I was told that they sent out letters from their office to many address on file. Which she couldnt give to me. That was strange. My address should have been updated in their system since I frequent the Infiniti Dealer for regular maintenance. I was also surprised that this was never brought to my attention by the Dealership. For Infiniti to be luxury automotive dealer, they dont value the relationships of their customers. I was never notified of this cosmetic issue and did not receive adequate details on why. This had really upset me.

I havent had my car a year. The CD player wasnt working when I purchased it. I found out that the circuit board was defective. The dealer says it was replaced in 03 but the problem still exists. It will cost over $1200 to replace the entire thing. I feel as if I was sold a lemon due to when the 7-point inspection was done, this issue wasnt brought to my attention. Now Im stuck with a useless car and will never buy another Infiniti as long as I live.

Infiniti has the most outstanding features available. Their look is so innovative that any type of person would love this vehicle. It has a variety of models for each type of individual out there. Whatever you are looking for Infiniti has it. They have models from the sleek and savvy to the family and modern. If you are laid back or more outgoing, they have the look for you, too. Infiniti has any type of upgrade or personalization that you want. All you have to do is ask and they will do it for you. And if you dont want all that hoolah then tell them and you dont have to have it. Infiniti is there to meet your needs, not theirs. The passenger capability is also awesome. It is a very roomy vehicle. Its great whether youre just one or two individuals or a family. They have the car for you.

Infiniti QX56 has a very nice ride. Handles very good on the highway, very comfortable on the road and has things to keep my children busy and safe. Great engine and is pretty good on gas.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

I bought a 2014 Infiniti QX60 and since I bought the car, I have issues. First within a week of buying the car the headliner was coming out. I took it, they fixed, then a second time for same issue. Now I have transmission problems, it being twice I take it to the dealer, the car only have 12k miles. The dealer keep saying is normal - that the transmission works like that when I shift from reverse to drive, it kicks really bad. I know that is not normal. It didnt do that when I first bought the car. Joe the service manager said that he was going to call me to set up an appointment - is already being more than a week still havent call me. I already call three times and left message for Hans ** who I took my car for a second time. Until now he havent return my call. In total my car is being at the dealer 4 times for problems. I will never get another Infiniti. I dont recommended, I dont even want to keep this car anymore - the worst experience ever. Dont go to Cerritos Infiniti or any Infiniti.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

They ruined my credit over $100, because I had a typo in a single month of car payment. I’ve been a loyal customer for years and never had a clean payment history. They didn’t bother contacting me and marked me 30 days late. So now I can’t get the best mortgage rate when I’m trying to buy a house. Their customer service is also very rude when I try to dispute this.

My Infiniti 2003 G35 audio finisher circuit board is defective, which causes the audio and temperature controls to be inoperable. Nissan North America/Infiniti Division issued a 2003 G35 Sedan Audio Finisher voluntary service campaign, but is only covering sedans manufactured up through August 21, 2002. When I called to take steps for the repair of my 2003 Infiniti G35 sedan, I was informed my car was manufactured in December of 2002, and was outside of their voluntary service campaign, even though the defect is a known problem to the 2003 G35 sedans. I am concerned for my driving safety, knowing the AC/Heat is running full blast for the duration of my drive. I commute at least 500 miles from Monday-Friday (not including weekend driving), and I know this will put a huge strain on other mechanical systems in my car, and I can only imagine my time is short, before my entire car is rendered inoperable. Without Nissan honoring this repair, or until I can afford to repair the defect myself, my car has no value even as a trade in. I will never buy another Nissan/Infiniti product, and will start my own personal campaign to convince other consumers, not to buy a Nissan product either.

I have owned 8 Infiniti models over the years from a 1991 Q45 all the way to a 2011 G37x. I could not be happier with the cars and the way I was treated by the dealership in Barrington, IL. I will never go anywhere else for service work and plan on buying a Q40 or Q50 next year.

I bought the Q70 for its features but the exterior is nothing special. The car is very average looking and doesnt inspire the same excitement that a Mustang or Corvette would. The car is usually used just for commutes to work so the five person passenger capacity is more than I need. When I have given rides, passengers were comfortable and had space for themselves.There are so many upgrade features! The heated seats, navigation AND weather, and voice recognition are so amazing to have. Ive become so spoiled by the heated steering wheel, especially on these frosty winter mornings! The radar comes in handy, and the rear camera, and makes parking less worrisome. I have to even say the Boss speakers have converted me into a radio listener. Such a great sound. Like that option for AWD available, anti-lock breaking, and Sirius radio available. Love that there is a hybrid version available that gets get great mileage.

I like a nut not only did I buy one Infinti (QX60) but I bought the second one, a G37. The QX60 a week after I bought the Gas gauge was reading Zero mile with a 1/4 tank of Gas. I got told it was bad gas, then I was told Im driving down hill so that affects it. Then I was told the Infiniti corporate had to assess the SUV. It took them 2 tries and they replaced the entire Gauge system. Then I had issues with the Transmission. Took it countless time and they kept saying that the software needed to be upgraded. After filing a complaint they replaced the Trans and it took over 9 months to get it done. Then I bought a G37 certified. I thought buying a certified would get me a better value and it would be reliable. It started to leak Differential fluid. Was told the Diff overheated and it leaked fluid. Then the Tires got a nail and they refused to fix them, when they said that it was covered under the maintenance. I have to say the SERVICE FROM INFINITI IS POOR AT BEST. IF YOU CALL INFINITI CONSUMER AFFAIR AND GET AMANDA HANG UP and wait the 30 days and get someone else. If you ask for a manager and Tommy. Hang up as he will give you lip service. Buy a Lexus or Acura!!!

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

2008 FX-35 leather/vinyl tear on driver seat side front top. Replaced in November 2010 under warranty. About 15 months later the same tear in the same area again. Went back on March 1, 2013. Was told my warranty was expired on 03/05/12 and my extended warranty would not cover it. Also, if it happened under a year after if was repaired I could have it fixed at no charge. Around October 2011, both the driver and passenger seat bottom was replaced due to excess cracks and tears. Now 2 years later having the same problem. Poor quality in the leather/vinyl seating.

Upon purchase of our new JX35, wipers did not work day of purchase. Drove home from dinner in rain w/o wipers. Car was then recalled for a rotor problem. Then on Oct. 20, 2013 at 10 months with under 5,000 miles, the entire dash went blank. Our connected cell phone heated up and we drove home because we were leaving for two weeks to CA. When we returned, we called the dealer because our new car was dead! A tow truck took the car to the dealership on 11/5/2013. We were told it would take 2 days to get a part and repair. Now, Nov. 10, 2013 and still no sign of when the new 2013 JX35 will be repaired. We no longer trust the car since we believe all the electronics and wiring received extensive damage in the electrical malfunction. We have requested a buy back by Infiniti to trade for a new Infiniti. We do not know if anyone else has had any similar electrical problems. We had serviced this car at Infiniti in July for regular maintenance and had not used the auto much since that service! We are awaiting confirmation from Infiniti that they will swap the defective lemon JX35 for a new vehicle!!! We feel this should have been resolved with the dealer long before now!!

I love my Infiniti sedan. I bought it used at 85k miles. I have zero problems with it. Just regular maintenance which is reasonable. It rides beautifully. It’s pretty. I would love to get a new one.