They have a wide variety of models that can fit everyones budget and fit their needs. Quality is awesome and great and you will be satisfied with their product. Reliable and smooth. Also clean lines and sleek designs. Elegant and includes all luxury features that you will want - power seats, heated seats, blind spot detection, power mirrors, power windows, bucket seats, wood trim, DVD player, rear controls for climate, headphones, and dual sunroof options. The car can seat as many people as it holds.

They offer something to fit every budget and taste, from sporty coupes all the way to versatile sport utility vehicles. Very attractive styles and refined product. Also a very elite brand so it speaks of status. They offer all the latest technology including wifi and Bluetooth. Roomy and spacious for a comfortable and enjoyable ride or drive. Plenty of leg room and overall passenger comfort. I would definitely suggest everyone give them a try before buying any other brand.

I went in to purchase a car and signed finance agreement on 1/24 though a First Investors out of Sacramento, CA. I was to pay about $340 a month for 66 months on a 2010 Kia Optima with a purchase price of $14,995.00. Interest rate was well of 17%. As I understood it that night, I was fully financed and ready to set up payments. I received a call from another finance company (Summert?) maybe 3 days later saying that they are working with Infiniti to get me finance and wanted to ask me a few questions. I told them that this must be a mistake because Ive already signed an agreement and have been approved for finance. I promptly called the dealership to find out what was going on. Well to sum it all up, financing fell through within 4 days. I offered to return the car in exchange for a refund of my $3,000.00 down payment on car. They insisted that they will get financing for the car. I went in 3 other occasions to return the car since financing was not happening. On February 22, 2012, due to the tag expiring, they offered the car again and they wanted to give me a loaner agreement instead for no cost. I returned the car the next day. They only refunded me the amount that was paid on a debit card, which was $1500.00. Based on the small print on the finance agreement, it says if contract is terminated by any event, the customer shall be obligated to return the vehicle to the dealer within 24 hours of the date of termination and the customer shall be liable to dealer for $1.00 per mile used over and above 25 miles per day average, plus any wear and tear or damage to the vehicle. I purchased the car at 40,900 miles and I returned it to them with 42,342 miles on 02/23/2012. I only received $1500.00 of a refund and should have at least received $2192.00. They were trying to get me to keep the car until they secured financing knowing that they had this small print in an agreement that I didnt have the opportunity to read or see after financing fell through because the contract was no longer valid after it fell through. This wasnt disclosed to me until I had the car for more than 4 days. I feel that I should be entitled to full refund do the fact that they tried to hide and withhold information from me, lender, and my Trustee Jon **. They were dishonest from the beginning to me and the lender. I am a low income mother of two going to college full time and cant afford to be out $1,500 and with no way to purchase a car to get around. I feel that they have enabled me in so many ways and now I can lose my job and funding for school if I cant find funds to purchase a reasonably priced vehicle.

I have purchased/leased 6 different cars from Infiniti 2 Q70Ls 2 Q50 and 2 QX80s on 1 of the cars, the last one I will ever purchase from Nissan or Infiniti. They returned an electronic transfer back to my bank without me knowing it, So I made scheduled payments per closing and assumed all was well...as a result of that returned transfer which they couldnt explain they showed me 3 straight months of 30 day late payments. They apologized but refuse to correct it with the credit agencies, the only blemish on my credit is a result of their incompetence and laziness. They are not a good company and I would not trust them...

I just purchased the QX60 2015 with the collision avoidance system. I was disappointed that you have to turn on the system each time you get in the SUV. Why would you not be able to turn it on and leave it on. If you ever need it that would be the one time you did not turn it on. Also the insurance company would not give credit for the feature because it has to be turned on each time. Go figure as to why anyone would want it turned off.

I had a JX35 (QX60), one of my worst car ever. First this SUV drive was very poor. The car HP was too weak. It drive like a 4 cylinder car on a large SUV. The electronic panel (dashboard fell off to the floor), the electric component got rusted and needed to be replaced. The prevention collision system was malfunctioning. It activated spontaneously and make my car to stopped completely while driving and even prevented me from stop while I was driving. Even with all this bad experiences I really loved my SUV, it has all the features I wanted. I was extremely comfortable, I really liked the panoramic roof, but I got the worst experienced from Infiniti, Puerto Rico. I took the car to the dealer and after a long talk and trying to get rid of my beloved SUV. I trade my JX35 for a brand new Q60 convertible... A really bad choice.The hard top one got stuck in the upright position semi opened then the car began scratching the car while the hard top was being opened, it began scratching one side and then both side. I took my car 8 time for repair, and they say the car has nothing wrong. Today my car is at the dealer for repairs again with the scratching... I really like the car overall. The driving, the handling, the motor, the interior but these two car were the worst car ever with the worst service ever. Hoping to trade this car again for an Acura or BMW or other SUV.

DO NOT TRUST INFINITI. Infiniti Leasing will attempt to take money from you in every way possible. After being a loyal leasing customer for almost 7 years, I returned my second leased Infiniti FX35/37. At the time of leasing I pre-paid for any minor damages, scratches, small dings, etc. When I turned the vehicle in I was told everything was good. BUT, approximately 4 months later I received a phone call from a debt collector saying I owed Infiniti additional money to cover minor scratches and dings. I attempted to resolve this with the dealership who said it outside their responsibility. I attempted to resolve this with Infiniti Leasing who said that I needed to work with the dealership. After many months of back and forth and risk to my credit rating - I gave up and just paid. Thank you Infiniti - Merry Christmas to you... I hope this small bill you overcharged me was worth losing a customer for life and the negative reviews I will give to everyone I meet.

It was the luxury experience that I enjoyed very much. A lot of luxury items, XM radio woodgrain wheel, the wheelbase, the rear structure, the engine. Everything was great. Its got all the features that you could hope for. Its got a beautiful Hood, the back is great, the top is it, the horsepower, everything about it. All you have to do is just look forward to it and youll see how to professionally great it is in the engine. They have many different wheels that you can get and there are so many different stock rims all the way to luxury rooms. They also have different wood grain steering wheels that you can purchase also different seating available. Leather seating for those who like to be cool in the summer time. When you look into it and when you sit inside of it its very very spacious, a lot of breathing room and you can stretch your arms out. I really like it if I would recommend it but its just some things that Im not that Im not happy with.

My Infiniti Q45 2002 with 85k miles suddenly shut off in the middle of the interstate while I was going about 65 mph and carrying my grandkids. I was able to get over into the zone between ongoing traffic and merging lanes and turn on the hazard lights otherwise there would have been a major collision. It was a nightmare. We were stuck there for about ten or fifteen minutes before I was able to get over to a shoulder and get towed. Infiniti needs to recall these vehicles. Were all at unnecessary risk. These vehicles are death traps. My blood pressure is through the roof today.

I purchased the Infinity G37 S 2011 (New). Less than 5 years old and only about 45,000 miles: Adhere to all the appropriate maintenance recommended for this vehicle at the dealership. My automobile was making strange whooshing noise, (no matter what speed) so I brought into the dealership. They stated that it was the tires making the noise, the treads are fine, however uneven due to road conditions and the only way to remove the noise is to replace all of them for over $1,000 dollars. This resolution, without thoroughly examining the tires (only a test-drive) is completely unacceptable. My car is in pristine condition, driven appropriately and handled with care. I did not receive any assistance from Infinity Corporation nor the dealership. For this caliber of luxury car, the tires provided did not fit my vehicle specification, nor should it have to be replaced after such a short period of time and/or mileage. This is not wear and tear but an inferior tire. As for my Bluetooth system, since the purchase of this vehicle, I have had nothing but problems with this unit. Finally, the unit had been replaced (once), after countless deliberations with the Infinity dealership, however, the problems persists. No one, no matter my location, type of phones, can anyone understand me.This system is deplorable, and once again, neither Infinity Corporation nor the dealership had been able to resolve this problem or cared to.

I bought a hardtop convertible flapper motor in November and had it installed. I used it 4 times before it stopped working in February. I contacted the company (< 90 days) and requested a replacement motor. They refused. They did not even offer a discount. The part was $880 or that worked out to be $220 per convertible top elevation. Do not deal with Infiniti parts of America.

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

Infiniti offers many different models for the working family, people just wanting a durable, reliable car, for those who want to look stylish but yet affordable. Great appearance, great build, the different features the car offers makes choosing easier, not just one type of appearance but many for others to choose from so not everyone looks alike. The upgrade features on the cars are also great. Since you have many different cars to upgrade from it helps choosing better so you can get the best for your money. It has lots of room to stretch out in and be comfortable while also being in a reliable yet durable car. Function is great especially in the sedan and SUV models.

I called Infiniti about a bubbling dashboard on my 2006 Infiniti FX35. I am the original owner on the vehicle and have lived at the same address 25+ years. They told me it was a manufacturing defect and letters were sent out and they are not responsible if I never received it! This vehicle has been garaged the entire time I have owned it and only has 52,000 miles on it. I am very upset that I spent so much money on this vehicle and the dashboard is pretty much ruined due to a manufacturing defect that I was never notified about. I will never buy another Infiniti product and will warn everyone I know about this poor customer service and a supposed luxury brand!!!

I have a 4 door sedan which seats 5 comfortably. Infiniti has a wide range of models from sports cars and coupes to trucks and suvs. Great engines with lots of power. All wheel drive which comes in handy in the northeast and a very good awd system. Very unique sounding engine along with a stylish new body which they just came out with getting away from the legacy models that have been the same for some time. The upgrades include real leather, nose speakers, sports seats, suspension and engine upgrade. Navigation is also an option, backup camera comes standard.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.My husband was going to buy me an Infiniti too (we got married April 1st) but after all the headaches of this vehicle I’m going 100% back to Lexus where they value their customers not only during the sell but throughout the entire time. I cannot support a company that cannot accept fault (accidents happen to ALL companies no big deal). It’s completely how the company handles it and this was hands down THE WORSE and they have now lost a life long customer and one that can and will use her voice to tell people what to expect when using Infiniti.

My 2009 Infiniti fx35 always have break problem whenever the weather is really cold. I took it to Infiniti several times, pay a lot of money, but the problem still remain. This problem started 3 months after I bought the SUV. Also, lately when I drive, it sounds like something is beating drum under my car but Infiniti cant find what is wrong with it. I am always regretting spending so much money to buy an SUV that Im not comfortable with.

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

I purchased the car and 6 days later the engine blew. Long story short, Patrick ** said take it to Garcia. THE ENGINE NEEDED REPLACED. After 2 weeks I got it back. When I got it back the engine ran but the air conditioner was broke so the next day took it BACK FOR AIR CONDITIONER. Then I had this car for 3 weeks and it overheated. The engine light came on...I havent been driving it. I am going to take it in for repairs again but I am afraid I have been too trusting. Now its been 2 months. I am going to take it in. I hope CarHop/UAC make it right. I have had this car two months and Im afraid to drive it anywhere for fear it will break down. I am taking to THEIR mechanic tomorrow. My warranty is good. Ill have it FIXED again. Hmmm fixed...right.Updated on 07/16/2016: Well its been a couple of weeks update. I called 07/15/16 to tell them I had fixed the car. It cost me but I would pay them Aug 1 my July 1 bill. They said no. That if I didnt pay the full amount they would disable my starter. WELL...AN HOUR LATER I CHECKED AND YES ONCE AGAIN STRANDED WITHOUT TRANSPORTATION. I am a single 32 yr who has to not only figure out a way around but I have PTSD. This is not my idea of good customer service. That car altogether has ran for maybe 2 1/2 weeks total. I finally get it working and Garcia turns it off. I need a lawyer.

The cars were beautiful the interior was amazing. They had beautiful features and colors. They were decked out, very sporty, good engines, good exterior equipment. The exhausts were nice and loud. They were sports cars so they didnt have much for seating. The most was a four-seater but very small. Most of them were just two-seaters which is what I would expect from a legit sports car. I was very satisfied with everything except the prices. They were really expensive and I didnt like that at all.

Infiniti Q50 hybrid top of the range, 4 wheel drive, active lane control, every extra on the car. Always driven SUVs found the car whilst superb to drive not to my liking, so asked if they would consider buying it back. Now I realize everybody has to make a living but they have offered me what is basically 27,000 pounds less than the car cost new! OK it has 9,000 miles on the clock so I would of expected to lose a reasonable amount. On asking different car main dealers nobody seems interested as soon as you say Infiniti. I am puzzled by this as I thought I was buying a luxury car. My question is does anyone out there know of any reason for this? And any advice on what I could do to get a few thousand more for my car? I would be very grateful.

After having to hire a lawyer and constant dismissal from the dealership and Nissan North America we went to arbitration and won. In fact Nissan did not even show up for the hearing and called half way through the proceedings to offer to purchase back or vehicle at full price. It was ridiculous we had to go that far with them! For anyone else having shuddering, transmission problems I would recommend keeping at them. They know something is wrong with the car that is way they settled. We were awarded full price plus 3000. Towards legal fees under the California lemon law.

I have been devastated by the loss of my 37x related to fire. I loved every moment of ownership of that car which I purchased new 3 years ago. I have been searching for assistance on line and called the warranty division but have not received any responses or been able to find help. Local dealer cant do anything as this requires higher level of support and investigation. Can anyone from this site help a Canadian owner reach someone of importance at Infiniti related to the warranty division? I do not wish to provide any details yet hoping Infiniti will respond to my issue. This is an extremely disturbing experience. I dont know where to find an order number as requested below.

Nissan Infiniti has many features like lane assistant when you get off a lane, and has a nine inch touchscreen with Android auto to control stuff you normally do on your Android phone like Google maps, YouTube, take calls and etc. It is touchscreen so you can fill it with all kinds of widgets from the play store. It takes very little gasoline and is the fastest most reliable car. It also has active wipers in bad weather and self parking assistance. You can personalize the dashboard at the front of the vehicle. The seats covers can be changed into aftermarket ones. And the tires are customizable like always. The user capacity is the same like any other four door sedan. Mostly three or four can fit in the back and a person in the front passenger seat. The driver seat and the passenger seats have more dedicated foot room.

I am about to pull out what little hair I have left! We purchased a fully loaded JX35 5/13/2013. Soon after we started to experience transmission problems. The car would shake and jerk between 20-30 mph. We returned the car to Infiniti of Manhattan in 6/1/2013. The service department couldnt provide us with an answer as to when the car would be returned or provide us with an answer as to what is wrong with the car. 6/15/2013 they informed us they would need a new transmission! So we demanded that the get us a new car because this car is obviously defective. The car had less than 300 miles on it at the time of replacement. They told we will not get a replacement contact Infiniti USA. We did and they told us they will do everything to fix the problem. Meanwhile, the transmission had to be ordered from Japan. The car was returned to us 7/16/2013. We made two car payments on a car that we didnt have. Now not even a year later with 7000 miles on the car the transmission fails again! No answer as to when the car will be returned same silence from Infiniti USA. I have tried to break lease, unable to. We have contacted New York State Department of Consumer Affairs awaited their help. Save your money. DONT BUY THIS CAR OR ANY CAR FROM INFINITI!!!!

I have a 2005 G35 Sedan and I wouldnt drive another Infiniti if they gave it to me. The CD stopped working years ago, Ive replaced brakes a thousand times, it drinks oil like water, and worst of all, the interior must be made from the worst of all leather look-alikes. The passenger door panel is pulling away and the arm rest, and sides of front seats have all split. I weigh about 106lbs so its definitely not due to heavy pressure points. Its ridiculous and everyone else I know that has one has the same issues. They are good looking cars but the quality sucks.

I love my Infiniti. There is plenty of easy access to great seat belts and tinted windows. The car has a very long life for its battery. You receive a couple year warranty. The car lives up to all internal an external expectations. The quality of each accessory of the car and its internal parts speak very high of the car industry in general. You can fit 2-6 people in this car comfortably. Lots and lots of leg room and each seat is heated when its cold and cool to the touch when its hot out. The safety features rank 1 in the future car industry. Lexus, Audi, Buick cars that I felt would live up to my expectations of cars in the future didnt make or meet my approval.

My 2013 Infiniti JX35 has been at the dealer since May 30th. Twice as I was driving, the IBA (Intellect Brake Assist) engaged and stopped my car and pulled my seat belt tight. There were no cars coming toward me both times. If a car was driving too close behind me, they would have hit me with the kids in the car. It was the first car in the nation to do this, so technicians from Bosch and Infiniti have flown out several times to try and fix the problem. It happened to them too while driving it too. They said it was too much metal on the bridge I was on and the system thought it was another car about to hit me. They are now trying to update the software. Do I really want to rely on software to drive my car safely? Infiniti Consumer Affairs are the most rude, discourteous people I have come across. They said I would have an answer in 5-10 days. It took three weeks. They did not return one phone call. I had to beg an agent to put me through to a supervisor because my agent didnt call me back in a week. Ridiculous. Finally, yesterday after calling back again to see if there was an answer, I was declined. I wanted my full money back and to get back into a QX56 (what I owned previously). I called the BBB. Infiniti does not back up their cars.

I didn’t want for it to come to this l, but I feel like others should be warned. In Aug 2016 I leased a 2016 Q50 from Infiniti on Camelback. I love my car and planned to purchase it after the lease, up until these last couple months. In the beginning of October 2018, it started running hot and overheating, on October 24th took it into Infiniti of Scottsdale for an inspection and they gave me the all clear saying they couldn’t replicate the issue and nothing was wrong with my car after having it for 2 days. The service tech told me if it continues to call them back and bring it up.On my way home from the dealership, my car was running hot but not overheating and when I looked in the coolant reservoir, it was pretty much empty after just being filled at the dealership. I called and the service tech said to email him the photos which I did and never received a call back (it was the weekend). I continued to drive my car just adding 1/4 quart coolant, if not more, a day until the “low oil pressure, stop vehicle” light came about 8 days later (800 miles). I then had my car towed to Infiniti on Camelback where I purchased the car and had them look at it for the same issue. I was told that there was sludge in my engine and I had “lack of maintenance.”Before even being asked to provide all my receipt of oil changes, they noted on my car that there was lack of maintenance. They changed the oil at Infiniti on Camelback, still couldnt replicate the losing coolant and overheating issue and once again sent me on my way and told me to continue driving the car. Fast forward to Thanksgiving Day (4 days after getting my car back), we are driving to our families in Surprise Arizona from Chandler Arizona and about 45 minutes into the drive, I try accelerating and it doesn’t do anything. I pull into the suicide lane as I couldn’t do anything else and once the car finally hit about 20 mph the motor seized and started knocking.As it being Thanksgiving, Infiniti on Camelback is closed, we called the Infiniti towing line so they could tow the car in and we would have someone just come get us so we could still enjoy Thanksgiving. We were only quoted 90 minutes for the tow, but sat on the I10 for almost 4 and a half hour. I called Camelback the next day and spoke to the service manager. They refused to give me a loaner, and said that I would need to purchase a battery for $250 and $759 to break my car apart, before they could start the diagnostic on my car. That is ridiculously high for a battery for 1 and why am I being charged labour for something that should be under warranty?I purchase a battery from Infiniti of Peoria for $150 and self installed it. They still refused to do any diagnostic unless I paid them the $750 to break my car down. As my car in the last month had been given the all clear, and now they were saying I never did oil changes and it was my fault the motor and turbos blew. The service manager was VERY rude to me and just kept repeating “your lack of maintenance,” refusing to listen to anything else I had to say or look at any of my maintenance reports.I didn’t feel comfortable moving forward with them so I transferred my car to Infiniti of Coulter AFTER speaking with a service technician who said he “doesn’t see why warranty wouldn’t approve it because it been checked 2 times in the last month and I have all my oil records. It sound like the coolant is mixing with the oil.” He told me at first if warranty didn’t approve it, but he didn’t see why they would. It would be $350 to pay, easy, told him to go ahead. I still mind you have not had a loaner vehicle. They did the inspection and to my understand they had all my service records and submitted the claim, the claim came back asking for my photo of the top of my engine which brought the charge up to $1400. I asked him what he thought was going to happen and he said he wasn’t sure but he still didn’t feel like it would be denied. After thinking about it, I really didn’t have any other choice and said go ahead.About a week passed and I heard nothing, I called asking if I would be able to get a loaner and he said yeah I should have something Thursday [on Monday]. I said okay and we left it at that. On Thursday I called to see when the loaner would be ready and he said my claim came back denied so I wouldn’t be able to get a loaner and the price on a used engine and turbo would be $14,000 or he could find a new motor but it would be about $14000 plus my $1,400 I already owe them. I’ve called consumer affairs numerous time and escalated it due to the fact they denied it “due to the sludge being in the engine it an automatic denial for lack of maintenance of the vehicle.” Well come to find out the claim was submitted with 2 service records. Of course they would deny it! I asked the service tech to attach the records so they can reevaluate and was told “no amount of service records can change their decision.”Well come back to this week after waiting since the 23rd or December for a call back from a regional supervisor in consumer affairs, I get the call telling me there will be no other communication and that I am not only responsible for a new motor but continue to pay the lease [done on Nov 1 2019] and any damaged that will be due after turning the lease in. So after paying almost $40,000 for the car, I now will have to pay an additional $20,000 for a motor and $470 a month till November. Not only that, I’ve made 3 payment on a car that’s been sitting at Infiniti with no loaner provided, lost out on not only Thanksgiving but Christmas and New Years with my family because I had no transportation to get there. Not only that but I’ve been having to rely on rides to work or paying for Lyfts. I’ve never in my life had such a bad experience with a company. I’ve personally purchased 2 vehicles from Infiniti and in the last 3 years my dad has purchase almost 6. I was a very loyal Infiniti customer but now I will never be back to any Infiniti or Nissan dealership. I’ve spoked with 3 master techs, without even telling them what’s happened to the car just showed them the videos and photos, ever since one of them have said, “there is a leak in my head gasket and coolant is mixed with my oil.” Sludge take thousands of miles to build in an engine, not only was it taken 800 miles prior and given the all clear AT AN INFINITI DEALERSHIP but the oil was changed 3,000 miles prior, and we still have the oil from that change.Not only did this happen to my car but is now happening to multiple other Infiniti’s and has (to my knowledge in Arizona only) happened to at least 6 others who have had their motor replaced already, through warranty or paying for it themselves. Mind you, I also paid for the 3 years or 45000 miles maintenance package for $499 that Infiniti on Camelback never attached to my lease.

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

Infiniti Financial Services input my data incorrectly from the dealership lease, resulting in not billing my company (it is a company car but in my name), and a subsequent car repossession. They did not email, mail, call the billing address, or the dealership, but claim they called my cell phone which I did not receive. It is now on my credit report ruining my credit score. They are completely nonresponsive after being bounced around to several “managers” including Jimmy ** who has never returned a call. It was clearly their fault and they are still refusing to expunge the repossession from my credit report. Everyone that I was in contact with throughout the process has been completely incompetent, unprofessional, and combative. I will not be leasing another Infiniti EVER, and will tell everyone I know to NEVER GET an Infiniti.

Consumer Affairs is a complete joke. My 2019 Q50 Red Sport has never drove straight which was bought with 49 miles on it and addressed 4 days later but was told its road crown then set up to drive this way then educated guess of bent strut and has had 3 sets of tires now. They dont acknowledge independent shops service records only the dealerships. They claim I was in a collision causing this damage however there is no evidence of it and they cant acknowledge defects. They said for months I had a bent strut when several of my own inspections said lower control arm has play.Dealership still tried claiming this part was fine and didnt see the grease seeping out of the bushing or the high pressure fuel lines leaking. Following day they magically acknowledge the lower control arm needs replaced due to the bushing. Exactly what my service records pointed to 7 months earlier. Dont trust Consumer Affairs or manufacturer dealerships. Wow guess my mechanics were right. So now they try blaming it on collision and road damage. Im paying for all repairs out of pocket and getting rid of the car that has too many problems. Dealerships cant diagnose issues properly but can break a engine cover lol.

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

Duped by Infiniti. I purchased a brand new QX80 from my Houston dealer. The car is fantastic. At the time of purchase I was clear that I was likely to move to the UAE after a year or so. They assured me that my vehicle was fit for export and that the UAE Infiniti dealer will take care of me. Lo and behold, I arrived this Jan with my QX80, and the local dealer washed their hands off me, claiming the vehicle electronics is completely and that they will be unable to service or diagnose any issues with the vehicle. I feel my $90k is down the drain. Really disappointed! To make things worse, I wrote to both Infiniti USA as well as Infiniti ME. The US palmed me off to the ME office, and the ME office was not at all responsive. I will ensure to continue using every opportunity to discourage anyone supporting the Nissan and Infiniti brand. Shameless thugs!

We buy this car if we paid for a cheap nice car. Its only good way to travel around the world and pay insurance for this. Otherwise it isnt a overpaying. Its a four seat car with nice comfortable seat of black type of car and it helps seat more people in a car per travel without stress. Appearance of a car just looks pretty normal and pretty depending the bright shine and coolest looking function.

5 months out of warranty my 2010 Infiniti G37 dash has started melting and is sticky. The car was purchased brand new and the dash has only been cleaned with a dry cloth to remove lint. Two days ago I noticed a spot on the dash that had completely melted and then noticed the two small cracks on the passenger side. I have submitted my information for the class action lawsuit. Ive also had the driver seat leather replaced due to discoloration after 3 years of use and the exterior paint is chipping. This will be my first and last Infiniti.

I am the sole owner of my 2005 Infiniti G35, bought in new September 2005 and only serviced by the dealer up until recently when I realized they are ripping me off. Since I have had it I must say it is by far the worse vehicle I have owned. It has an oil consumption issue in which the dealer has pretended to know nothing about or that they have never seen before. Every 1000 miles I have to put oil in it. I have replaced the cockpit because of a fuel gauge issue, which they have claimed to never have seen before (but first they replaced the sensors in the fuel tank). I have replaced the rack & pinon steering, and did I mentioned the only thing they could do is refer me to a salesperson to purchase a new vehicle. I will never buy another Infiniti. I wish there was an advocate out there for people like me when manufacturer does nothing.

The m30 is a wonderful car that was built in very small numbers based on the chassis of the Nissan Fairline. It was truly a great white whale of a coupe that was a joy to drive. Its medium sized, with a hard top, the seating was optimized and did not have a lot of room in the back. But the seats in the back seemed to be included as part of an afterthought and the trunk was large and it seemed much larger than it really was. Ours was decked out in leather and was very sporty in contrasting brown highlights and the stereo worked well, much better than expected for a high-end car.

Have a 2006 G35 Coupe. Garage kept beautiful car. Recently the entire dashboard has a crack from end to end. Finding out now that this has been a problem with Infiniti and yet they will have nothing to do with it. Has a class action suit been filed?

This compact SUV handles well, offers relative quiet and comfort, good visibility and fair fuel economy. We like the rear view camera, the leather seating, the moon roof and generous storage space. All wheel drive is great on wet roads. Good audio, bluetooth phone and proximity sensors are a plus in driving and parking. GPS does a neat job. Nice car.

I have had an issue with my lease. I went to INFINITI OF RIVERSIDE and the car salesman was Tahir **. The salesman was completely dishonest and did not do anything he promised to do. I inquired about a lease since my lease was coming to an end. He continued to text me the same day and insisted I go in that very day in order to get a deal. Upon going in to look at the cars I told him I would like to return after speaking with my prior leasing company to make sure that I had all my numbers in order. I told him that I usually go with a Broker and he insisted that he was also a broker and that he can get the same deals. I then told him I was not looking to put any money down at the moment that why I didnt want to get the car that very day. He insisted we go on a test drive and we did. I didnt like vehicles color so I insisted I would come back later. He then told me that if we leased the car that day that Infiniti would take care of all the remaining payments, damage fees, and disposition fees. It sounded good but I still had a budget I wanted to stay under. The budget was that of 400.00. He then said that if we got it that day he would be able to do everything, take my old car that day and that he would take care of everything to return it, pay any fees, and I wouldnt have to worry about anything. All he said was that he would need a down payment in order to make the deal. Originally not wanting a down payment I figured if everything was going to be taken care of then it wasnt a bad deal for a 2 year lease. So I decided to try out Infiniti and so far it has been a horrible experience! He told me I could only get a 3 year lease, then he said for the down payment I would have to write out a blank check for 1,600 as the down payment. He never called Lexus to make sure they came to check the car I had to do that. I have been having to deal with Lexus since not everything has been paid off! So now I still owe Lexus upwards of $600 and I have a higher payment on my Infiniti lease because it was going to be a little higher in order to cover any cost. This is the worst car buying experience I have ever experienced and will be glad to return this car and never do business with a shady company like this! I have tried contacting Ali and all he said was that I should take car of it on my own now. And he stopped responding to me.

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

2015 Q50 - Navigation freezes up on long journeys. Roads are mislabeled. System cannot be relied upon. Took car to dealership to be fixed. Dealership/company unable to correct and unwilling to replace. Unacceptable.

I understand cars having some issues over time, but the dashboard on my FX35 is completely a manufacturing defect. And it has been proven to be a vendor/supplier issue across the entire Nissan/Infiniti brand. Florida just had a class action suit won against Nissan for Altimas. There were two before this won in different states against Infiniti.My car currently is waiting for the Takata Airbag recall appointment. Why cant they replace the dash when they remove it to replace the deadly airbags? I actually would be willing to help cover part of the cost of the new dash since they already will have to remove it to replace the passenger airbag. What it comes down to it cars are a BIG purchase for MOST people. German cars dont have sticky bubble filled melting dashboards, so why is this a problem for Japanese car manufacturers? If I remember correctly Toyota and Lexus have similar class action suits. I honestly feel that at the very least, these companies should in good faith repair the shoddy materials at 50% of the cost.

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

I am an owner of a 2008 EX35 journey. I really like the car but Im having a difficult time understanding why the dashboard is cracking. I always thought that infiniti had a reputation of high quality and Im very disappointed to know that they wont even consider replacing my dashboard. What I did learn from this experience is that I would not consider purchasing another infiniti.

One of the Infiniti Q50 selling points was the infotainment system called InTouch. It doesnt work in ANY Q50! Infiniti hasnt done anything to build goodwill. The dealerships have no idea either. I want to return the car!

The 2017 Infiniti Q50 Hybrid we bought is fairly affordable for luxury cars and it is fuel-economic. It is luxurious and has an impeccable safety record. It has a modern and sleek appearance, smooth curved edges, not boxy or bulky. The shape makes for fast and breezy driving. You will have an enjoyable, four-wheel drive. Standard features include: in touch displays, a glowing start button, and LED headlights for more advance and updated models. You can go on the Infiniti site to build your own vehicle. You can upgrade and your entertainment system can be updated. You can personalize your own color and technology like 4g wireless, et al. It is very easy to do. A sedan of a later model can have three rows of three passengers each very comfortably. You can upgrade seating for no additional costs.

Inifiniti has cars for every lifestyle, in all sizes and colors. From sports cars to SUVs they will find the right fit for you. They have beautiful features and amazing upgrades. The base models are amazing alone, but when you get into personalization you can make your vehicle as luxurious as you ever imagined. Sunroofs, power adjustments, automatic starters, and thats just a few! I went with heated seats and steering wheel, chrome rims, and winter tires! My favorite upgrade on my vehicle is the backup camera. This safety feature is a potential life saver. Basic models and luxury upgrades will keep you coming back for more as lifestyles change! I drive a two door coupe, so my vehicle only fits two passengers comfortably. However, if I choose to upgrade to a larger vehicle finding something of size would not be an issue at the same distributor.

There are sports, sedans, SUV models and I believe trucks. Perfect for a single person or a big family. This luxury brand is very reliable and lasts a long time! I have a G35x and it comfortably holds 4 passengers and myself. We always use my car for road trips because it is very spacious. I imagine the SUV would be even better! The appearance is very sleek and expensive looking. I love my LED lights and the way they move with my car when it turns. I also like the inside clock feature which is very eloquent! You can choose an upgraded package that allows you to have Bluetooth features and GPS right on your navigation screen.

After purchasing a certified pre-owned Infiniti I was hoping that my car would be under warranty for the time stated. Well three months after the purchase and my transmission started acting up. Im very surprised that Infiniti would not repair the car. Obviously this review would need many words to explain all the details but heres the bottom line. The customer service is not what you would expect from a car company and too bad I spent 60k to find that out. I have to rate this car company a one star because zero star is not an option.

We have had our new QX80 for about 2 weeks. My wife keeps complaining about her legs going numb. She was very uneasy spending the large amount on the vehicle and its so nice she feels it could be making too big of a statement for our family. I keep reminding her its a safe suv and were not making a large statement, we are just buying a truck that fits our family from a dealer that buys from us. Unfortunately I too have been driving it lately and my legs go numb as well. Not sure what to do.

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

This car has been a fun car to drive but the reliability has been a joke. Almost immediately after buying the car the window regulators were messed up and I had to pay to get them fixed. Now the CD player is messed up, its got some CDs jammed in there. And Infiniti is quoting close to $1500 to fix this? Are you kidding me!? These cars are junk. Might as well stick with GM cars. Even if something goes wrong in a GM vehicle it costs under 200 to get it fixed.

G35xS, transmission went out at 85K. Battery dead last year, replaced with a new one. Guess what? Battery is dead a year later. My dashboard is warped, speaker to the right is busted. Passenger sensor airbag sometimes works, sometimes it doesnt. This car has been serviced regularly and only used it to commute to work. Kia or Hyundai would outperform this car. Waste of money!

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

I have a close friend who bought an Infiniti and after just six months was rear ended. Underinsured driver and the problem lies where Infiniti does not provide replacement parts, what??? If you’re making these cars how do you not provide PARTS? My friend was covered for two weeks of rental and is now for the last four weeks is paying over $600 a week ONLY because of fault of Infiniti NOT providing parts in a timely manner. DO NOT BUY Infiniti. Their customer service sucks!!!

I have a 2009 Infiniti G37x AWD, and at this point, I regret buying an Infiniti and will never buy one again. I have had the car 11 months. It had 67k miles on it when I bought it. Now it has about 83k. About two weeks ago, while driving down the interstate, the service engine soon light comes on. The next day I call the dealer and they say bring it in Monday. My catalytic converter has gone out, which will cost $1,500.00 to replace. I pay to have that replaced. I pick the car up on Tuesday, and Thursday the light comes on again. I take it back to the dealer, and within five seconds, the service tech says, Yep, now it’s your other one.” It’s another $1,500.00 to replace. I just got in the car and drove off. After filing a complaint with my local BBB and Infiniti Consumer Affairs, they offer to pay for the other being replaced. But ICA has to send a credit card to me with the amount they agreed to pay before they can replace the part, and they still have to order it. After speaking to Michele today, she then tells me it could take 4 weeks to get this credit card. These cars are cheaply made. I absolutely hate the 7-SPD transmission really. I could have just got an Altima. It basically looks just like it. Note to all, don’t buy these cars. They are no good as I’ve seen in previous statements. Get a Lexus!

I had a helpful salesman and there were plenty of cars on the lot. However, they all looked the same which is not a bad thing but I just needed more variety. I wish they had some newer models also. My car is black with automatic windows. The Bluetooth is nice for playing music. The color is shiny and sleek, and I really enjoy how my color looks. It also fit five people which is standard for a car. That is all the room I really need since I am a single person, but I would not recommend for large families. There werent that many personalization options for my car which is okay because I do not need a lot of the expensive but cool upgrades.

My 2005 Infiniti FX35 is full of bubbles right in the center of the dashboard and starting in the corner by the speaker--the VIN is **.

My local Infinity dealership was selling a pre-owned car. Due to Infiniti being a reputable dealership, I had confidence in purchasing a used car from them. I would not have thought that they would sell a car with a major internal flaw. I test drove the car, looked at the Carfax, and things checked out fine. I purchased the car end of February 2020. A week later, when I was trying to set up my bluetooth and stream music, this feature was not working at all. When I try to make phone calls, the system goes in and out, and I am unable to stream anything from my phone. I took it to a Ford service center (the car is a Ford CMax Hybrid), and they could not diagnose by a quick look. They recommended that since I had just bought the car, I should take it back to the dealership to have them look at it.I called Infinity, and spoke with the sales rep who sold me the car, in addition to the sales manager. They did not even want to look at the car, and tried to tell me that everything was fine when they sold me the car. They did not want to have anything to do with fixing the bluetooth issue. The sales manager basically said oh well it was sold as is. I would have expected them to tell me that this feature was not working/a system was broken, but no one shared any of this info with me. I thought a company like Infinity would not do something like this, but I was sadly wrong. On another note, it took 3 phone calls to get someone to talk to me about this. Nobody was calling me back initially, this should be telling. Now, in order to get this fixed, I will have to pay several hundred dollars that I dont have, so that I can make phone calls in my car and listen to music.

Our 2004 Infinitys dashboard started bubbling 2 months after we purchased used. Started looking online and saw many others were having same complaints. We have contacted Consumer Affairs by phone email many times. Rude, not our problem attitude, too bad. They know its their fault and it shouldnt have happened. Loved my car, hate my dash! 2 hour deposition in St. Louis for lawsuit in May 2014. Hope they are finally held accountable for defect.

I have problem with the service that I have received in the company. I went to the service to check the check engine light. They said that I need cork on my car I did. The light is on now. It said that I need a new battery, I did it. The light is still on. I had to pay the Infiniti service 250 dollar just to tell everything that was not working I did it, all the work. Now my car still have the light on. I am very upset about this it was all wrong. I went to service people and said that I have to pay again to have it check all over again. I feel that just because I am a woman they are gave me a runaround. I want talk to the supervisor. They said that person was not there. This company is the company I like but now I think I will buy a car in another Buick. I did this a month ago.

3 months ago, my Infiniti SUV was recalled (Air bag recall). Brought it in to the dealership - and now the air control buttons on the dash are falling off. Infiniti refuses to take any responsibility because the age of the vehicle. Parts and labor would be over $700...

I bought a CPO 2011 FX 35 in 8/14 and that car has been the worst purchase I ever made! The car has stalled out on me at least 10x while in transit, several times with my children in the car; and I have had several close calls in being rear ended! This car has been back to Lynbrook Infiniti every month since 10/14 and spent the entire month of December 2014 at that dealership and is back there now again for the same issue! I have contacted Infiniti HQ and they refuse to look at buying the car back or replacing it - instead telling me that they will send it to another dealership located in NY! Meanwhile I pay for a car thats been in the shop more times than its been in my driveway! My kids refuse to get into the car because of the number of close calls that theyve experienced and I cant blame them!Wish I had read more reviews before I put my family Im danger and wasted time and $.

I have had my Infiniti convertible in for service 4 times now due to the cables breaking when opening and closing the top. The most recent repair was today after I opened the top for the first time this year. The dealership explains the problem to me and how this is unique. But each time the cause is something different (broken clips, sync issue...). But now the car is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. The cable design is not a good engineering solution for moving a heavy hood. Probably why the auto makers do not implement it. Each of my last three cars have been convertibles. I love them but never again will it be an Infiniti.

Decent amount of models but need more in the large sedan category and more sport type cars would be nice. The large SUVs look like a remake of the Nissans. Though I know both are owned by the same there needs to be a difference if someone is going to be paying a higher price. The front looks amazing. Just looks like its angry and is ready to go. The on-board navigation and the whole system though is bad. The infotainment system Infiniti needs to be revamped because it is slow and old. The upgrade options are a little pricey but not as bad as other dealers. Some are worth it like going to the premium but the personalization could be better on them. Back seats have decent amount of leg room though me being a tall guy the person behind me can become squished between the seat. Plus when I get out, the auto bring the seat back can make it even worse and I have to manually stop it.

I bought a ‘05 G35 coupe in 2009 as a preown. From the very beginning, I had issues with that car. First, the engine knocked and started to eat oil more. Gas got replaced. Just after that the moon-roof broke. The dealer tried to make me pay $2000 to fix it while the car was still on warranty. Now the air bag light is blinking. Just to get it checked they asked me $300. They tried to change belts that have 30k on then and my clutch that got wet after 30k (supposedly due to the way I drive) just for that another $2000. They are out of their minds. People, please do not buy that **. It’s over-priced and just a garbage. I was in love with Infiniti. Now I hate myself for spending that ton of money on a car that’s ** and has problems with everything (alignment since new, radio, moon-roof, airbag light flashing, clutch not being able to switch gears, loud engine even being replaced). I don’t know what to say. I hate dealers. They are a bunch of legal criminals that will suck 100 times more money then the repair really cost. And service—what’s that? Buy Infiniti, it means no service. I’m getting a ride off that car and I will never come back to that company.

It is a nice luxury car - fast, comfortable, clean. Nice smooth drive in short and long distance. Nice exterior and interior. Nice lights in the front and back of the car. 4 wheel drive. Its got a CD player and sleek design. Luxury benz feel. Good for kids and cargo. Lots of room for my 2 dogs for vet appointments. Lots of room for my 2 kids and their toys and drinks and cups. I also like the amount of space for groceries. Theres customizable tints on windows, headlights and back lights, color of exterior and interior. I customize the GPS as well.

Day one of ownership of a QX60. Blind spot monitor light goes on and off whenever it wants. We Drove three hours back to have them look at it. They told me to go home and enjoy my new car. Telling me they cant fix anything that isnt coding. I had to take pictures to prove the light would flash and come on because no one would believe me. It cant code if it truly thinks there is a car there that it sees, even when Im on a two lane road and there isnt a car there.Forward crash warning turns itself off when it wants. Many phone calls and I just keep getting brushed off. Two months later it finally codes. They took three weeks to try and fix, but after 2 years and numerous trips back, its still not fixed. We would find it sitting outside in back row at the dealership and not even being worked on. Yet they had it for about three weeks.Brake issues, pedal makes noise. I would push the brake and when I release the brake it would make a noise. Yet they promised they would take care of me and make everything right and is at the highest standards. haha Id hate to see low standards. My service dealership that I take all our vehicles to for oil changes, tells me I have a head gasket leak. I said I have always smelled antifreeze and told the deal I purchased from all the time. They just blew me off like I was just complaining about nothing. Today I was told by my Infiniti dealer that it is normal for all Infiniti to have a head gasket leak. Yes thats right it IS NORMAL for that to happen. Cabin seal on drivers side had pulled out first time I washed it. Paint on rear tail gate was repainted because the paint was bubbling from rust.YES we supposedly purchased this car bran new. Please if anyone else has experienced any of this please contact me. I really dont need to deal with all this stress. Its physically making me sick. I think when flood waters went through Des Moines Iowa my car may have been too close and received some damage that no one is admitting to. This flood was before I purchased the car. Yes I have contacted the BBB and the attorney generals office.

Infiniti offers various models of cars that can fit the needs of a wide variety of people. They have SUVs, sedans, etc. Not only does Infiniti offer normal gasoline-powered cars, they also offer a hybrid of gasoline and electric fuel in order to help the environment. Infiniti has very green models. The appearance of their cars are very luxurious and definitely are appealing to the eye. The outside paint is sleek and shiny while the inside interior is soft and comfy. The overall design is smooth. The features of this car include computer controlled dashboards that allow a driver a new level of safety. There are also many options for Infiniti for personalizing and upgrading various features of the car. One can easily change the color of the interior and with the dashboard, set various messages and programs at certain times. The passenger capacity of Infiniti is perfect for huge families too. There is plenty of space for people to sit comfortable along with much-needed storage space for various things such as books, backpacks, supplies for vacations and etc. messages and programs at certain times.

Comfortable and a very smooth ride. Plenty of room to travel long distance with children and pets. Very powerful engine and easy to handle. Fully loaded with new technology. Incredible braking system and also a very nice sound system. It handles like a car and I also gets very good gas mileage to be an SUV. I would recommend this vehicle because it is very classy.

I took my 2003 G35 into the Infiniti Kearny Mesa, San Diego for service on shuddering brakes, air condition, and radio (wont shut off). Advisor Michelle informed me that there was a recall back in 2003. The vehicle did not require a replacement of the computer circuit board but was replaced any way. About a month ago (08-14-11), the A/C (full blast) and radio came on and would not turn off. The advisor said it would cost $900 to change out the computer circuit board for the A/C and radio. I have conducted research and it appears that many G35 owners have identical problems. Can you assist?

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

I had several problems with my Q56 - just own it for 7 months. Dealer and Infiniti tells me that my leaking roof, squeaking brakes, car stalling, and non-working radio is all normal for a brand new car. At one point, I was going in every two weeks for repairs which have not been resolved. I never owned a vehicle with so many problems. I just get excuses from the dealer. They are trying to persuade me that this is absolutely normal. I am very unsatisfied with the vehicle. I will never buy Infiniti again.

Unsatisfied and disappointed. Recently purchased a brand new 2015 Infiniti QX60 with only 16 miles on it. I purchased this vehicle after talking with the salesperson and being very clear as to my vehicle needs. I depend heavily in the navigation, safety features and cutting edge technology. Therefore, I was sold a vehicle that was to meet all these needs. I was sold the premium technology package and other luxuries. However, now that I have had the opportunity to drive the vehicle and put it through its paces Im very disappointed with the vehicle and Infinitis customer service.First of all the Navigation system is old and out of date. Some of the local roads have not been updated to the navigation. I have called the dealership but they failed to update the system without an extra $400 dollars payment, even though I was very clear with the salesperson and I was assured that the technology package included this and it had the latest update.Secondly, the technology on this vehicle is dated and a few years behind the competition. My previous vehicle was a 2013 luxury vehicle from a competing company and its Bluetooth, safety features and technological efficiencies were superior to this vehicle. This vehicle does not have blind spot indicators (while driving) even though I was very clear to the salesperson when purchased. The Bluetooth lacks connectivity and functions as offered by the competition. The stereo system is inferior to what I had in my 2013 vehicle.Third and final disappointment is with the engine performance and MPG. The engine lacks the power and it feels like a snail. I am not expecting it to drive like a Ferrari but to have enough power to maneuver through traffic and acceleration speed to enter major expressways. The window sticker stated and the salesperson confirmed that it should get 19 mpg in city and 29 mpg highway. I have yet to see such a performance. The Infiniti QX60 delivered to me gets 12 mpg city and 17.8 mpg highway. Horrible mileage.I have called the dealership and they have failed to take ownership of the issues stated above. I have also called Infiniti directly and they took the same lackadaisical response to my concerns and requests. If I would have known these issues I would have NEVER purchased this vehicle. I have not started to scratch the surface on the craftsmanship of this vehicle yet I am regretting every single minute of buying this vehicle. Be aware this car does not compete to others in its class. It fails miserably. Customer service does not measure to the competition. If youre expecting quality and great customer service LOOK ELSEWHERE. You will not find it here.

I am a third time Infiniti buyer and third time was not the charm. My car has been in the shop 5 times in the first 14 months of ownership for brake noise. Noise which is loud enough to be heard inside the house when I enter or exit the driveway. Excuse after excuse from the dealer with no real resolution. First, it was a pin, then a hose and now a spring. I have to fight to get them to reproduce every single time. Ive been told they squeak when theyre cold then they squeak when theyre hot and finally its not a safe issue.When I opened a case with customer service, what a joke. I called 4 times now, twice spoke to the rep and twice left messages. Not a single thing done as a result of my case being opened. The quality of the interior is awful. Leather seats cracking after just a year, silver trim nicks with the slightest pressure. Every silver panel on my car has dents and scratches - looks terrible. The dealer replaced one of them as goodwill and a day later, there were already two nicks on it. The new panel is worse than the old one. I am very frustrated, I wish I had never bought this car. Buyers, beware.

I went to lease my 2nd Infiniti and ended paying much higher than what they advertised. They will try to sell you overpriced maintenance plan to collect more profit. Although they say they are transparent but actually. I feel I was mislead into paying out than I originally planned. Be very careful dealing with this dealership. I will NOT recommend anyone buying or leasing from this dealership.

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

I had this same thing in my Infiniti M35 Sport. It has everything to do with the tires. I had OEM and they sucked and were very expensive - Bridgestone something or other. Once I changed tires this whole issue went away.

I have purchased 2 Infiniti Qx56 SUVs brand new. My current 2012 has been in the shop over 10x with the same problem. The dealership explains the problem to me and how this is unique. Each time the cause is something different when they document it and check you out. Now the truck is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. Being stranded and having to be without my own vehicle for days. One time it was in the shop for 21 days, they claimed they were waiting for a part from overseas. I did contact Infiniti corporate office and they refused to do anything. I had bizarre electrical problems with my first Infiniti QX56 as well. I had it in the shop multiple times and no one could ever figure that unique problem out either. I purchased my second one because it was the new body style and it was very spacious. The sales team was very sligh about and claiming it was all revamped and no issues reported. They do have a good looking vehicle but I will never never again buy an Infiniti. For the price ($80,000) you would expect more. They are not trained in customer satisfaction, quality or customers service.

Jx35 wont turn off? Dont know the consequences yet because Im still sitting in it! Been here for an hour and the truck will not shut off. Tried with the key fob over the ignition button and nothing. I suppose disconnecting the battery is next. Not sure how an already shoddy electrical system will hold up to that.

Bought a Certified Pre-owned Infiniti Qx56 - great vehicle! Also purchased an extended warranty which has 115,939 miles printed as the expiration. A short while after the purchase the driver seat started to wiggle in certain positions thus we asked the dealer to check it out. Was advised that the seat was not broken. We would have to pay for them to check it now or wait till it actually broke and then see if the item which failed was covered under the warranty!The foam cover on the head sets started to peel off and we wanted to buy new covers. Was told that they could not be sold separately thus we had to purchase new head sets. Pointed out that same was covered under the warranty but was advised that since it was the foam covers which gave out and the head sets was still working they were not covered under the warranty.The rubber cover on the stepping rail started to peel off - again we understood same to be covered but were told that it was only the actual running board which was covered and we had to pay for the rubber cover ourselves. Now the exhaust manifold just cracked but this time Infiniti actually confirmed that same is covered under the warranty! Unfortunately, however, they now claim the warranty expired at 100,000 miles and since we have 102,000 miles on the vehicle we have to pay ourselves.Pointed out we had the Elite plan and that it stated the coverage ran till 115,939 miles but they advised that what we had was only an application and that it was a mistake; it read 115939 thus they really could not assist us in this matter. The dealership (not Infiniti) has offered to fix this time provided we also sign a waiver which prevents us from claiming further items under the warranty, which we find a bit much from a so called luxury brand.Aside of the Infiniti, we own a Nissan (same company as far as Im concerned) - have been happy with both vehicles but their customer service leave a LOT to be desired and I would never recommend anybody to spend money on their warranty plans nor expect anything to be covered under same. Needless to mention that we will never own either of said brands again - a shame as they actually do have a nice lineup of vehicles.

I have had my 2017 QX30 since Jan 1st, 2017. Since then the car has been in the service dept 3 time. The first time because the USB ports needed to charge my cell phone were not working. I received a loaner and waited 5 days for them to figure out how to correct it. Two and half weeks after the USB ports were fixed, the main screen in the car which controls pretty much everything - went BLACK. I took the car back to the service dept, got another loaner and only for them to tell me that they are aware of the issue, that they were able to replicate it but they dont have a fix for the problem at this time. A car that only has 2,770 miles on it, which is part of a luxury brand should not be having these types of issues, and they answer that there is no fix at this time is NOT an acceptable one. To add insult to injury, they continue to sell the vehicles knowing there is no fix for this defect. The dealer says they are at the mercy of the Engineering dept working on the case, but INFINITI what are you going to do to remedy this situation.

Infiniti has really nice selection especially the colors. They have beautiful interiors and lots of combinations. I really love the SUVs and the Sedans and have bought both before. They have the most beautiful cars out there. Infiniti is sleek, modern, but unpretentious. They are stylish and sophisticated, but without the fuss of many other high end models. I love the Sirius XM and sun roof options. But I wish other features were at a more reasonable price point. Bluetooth is cool too but Id love screen integration as standard. There are lots of opportunities for capacity especially in the SUVs. It fits people comfortably and is great for my family. I dont ever have to worry about anyone getting smushed.

This is by far the worst experience I have had at any dealership. It started off from day one, when they tried to talk me out of buying a car up north because of snow, knowing all along that their car had a ton of snow damage on it and they tried to claim it was an Arizona vehicle, which is false.Pictures of the car were not how the car was when we flew in to see the vehicle. Sales Rep Derrick had to go and check what happened to the chrome and why it was painted. Then he had the audacity to state that he told us that before we flew out there. Then why do you look surprised and have to go ask someone why the car was changed??Car had been driven almost 2K miles over what the ad stated, then they told us (after we bought the car) that it was a manager demo and was also driven back and forth from AZ to Colorado.They also voided warranty on the vehicle, and the local Infiniti dealerships would not touch the vehicle because Coulter Infiniti caused red flags because of so many errors they put in the system when doing service on the car.Sales Manager Branden ** is by far the rudest and shadiest person I have ever come across at a dealership. Under carriage of the vehicle, it looked like it went majorly off-roading, and should have over 150K miles on it, but it had 40K. Again, coming from Branden, this car is in mint condition. Do you not even clean cars you sale?Infiniti should be ashamed to have this dealership represent them.

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

While some car companies offer several options across a few class of vehicles, Infiniti had a fairly wide selection that ranged from coupe to SUV. I went in knowing what I wanted, but I was a repeat customer for an SUV. The G37 coupe I purchased had a great design, both outside and inside. Considering its size, I was very satisfied with the room inside. Im a larger person, but it was more than enough for me. I would highly recommend this dealer and model. It was one that I plan to go back to later on. There werent as many upgrade options as some of the luxury car companies, but it had just enough of the necessary options. They had everything I was looking for in that particular class of vehicle.

About 8 months ago I leased a QX30 because I have friends who love Infiniti so I was excited to give it a try. This car is a DANGEROUS vehicle. We went to the dealership to try and get out of the lease and roll into something else because they asked us to come in and talk after I emailed my disappointment. All they were concerned about was trying to fleece us out of more money, not help us solve the problem. Here are just a few of the issues with this car: motor shuts off when you come to a stop so that when you try and go out to make a turn, it bogs down and delays (I have almost been hit because we live on a busy highway). The visibility is so poor and there are no added mirror insets on the side view mirrors to help with this problem. When you come to a stop the a/c shuts off and when you go it turns back on except blows hot air, auto door locks with key fobs dont work properly, it will not pair well with my iPhone (apparently has compatibility issues), back tailgate does not always unlatch and is heavy. I was told these parts are made by Mercedes with an Infiniti logo...if it were Infiniti I would be ashamed to have my logo on this car. I do truly hope no one is hurt in this car, myself included.Guess my husband and I will have to continue to draw straws to see who has to drive this plastic heap of junk each day until our lease is up. We were given the opportunity to test drive a QX60 and it was so nice and quiet and drove like a luxury car is should. But then they decided to try and really stick it to us because if you are extremely disappointed, they really dont give a darn. Hopefully we can stop anyone else from making the mistake of purchasing this vehicle and after our experience today, they dont get a good review on customer service either.

I have a 2006 FX35. We buy these expensive cars because we expect them to last. I have maintained my car impeccably. I do have 175,000 miles and certainly expect things to wear out. However, when the airbag sensor wears out and starts to blink and the tire pressure sensor remains on, I did not expect it to be $1200 for each to repair!!! The front seal needs to be replaced at another $1200 because of how it is mounted. Come on Infiniti, really? Now I am screwed because I cant even sell the car without fixing the problems. It will cost me 40% of the value of the car to be able to sell it. I dont know if the airbags are safe or not. Maybe I should go back to Toyota or Ford where at least the repairs are reasonable.

The air conditioner comes on by itself and you cant shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

My lease end up on 1/3/20, and I returned the vehicle back to Kings Infiniti. And inspection report was made on 1/10/20. My car was return in perfect normal wear condition (I got pics and kings infiniti disclosure statement to proof), and I got charges for excess wear and use damaged front end total $ 500 something. I contacted the infiniti finance, their excuse was I should done the inspection first before I return to dealer, not the dealer. But I was emailed the AIM inspection company before, and also I got the email said that I can return to dealer first then dealer will arrange them for the inspection. So now, Im in the middle of this situation which no one to discuss with. I on the phone with AIM and Nissan back and forth. And very bad experiences.

I have an Infiniti G25 and the steering lock unit failed. I took the car to Infiniti Lynnwood and Brian told me it would cost $2,263.53 to fix it. I did some checking and I saw that this part was recalled on some Nissan cars and that Infiniti refused to recall it even though they are the same just that Infiniti is the Luxury side of it. The scam is that the dealership is the only ones that can fix the problem so they charge outrageous prices so I am trying to put together a class action lawsuit against Infiniti. If anyone has had this problem you can email me.

I patch the new QX60 2020. From day one a lot of issues in the car when is very cold. The window glass is not rolling up. Heater is not working. I strongly recommend do not buy the Infiniti. Im not going to buy anymore Infinity. I have a warranty but theyre saying diagnosis theyre going to charge it.

I got screwed by Infiniti. They sold me a wrecked QX56 truck as new. Really? How low is that? Sell a wrecked car as new? Wow, I am pissed and Im going to fight back. Do not buy Infiniti. I have contacted Sonic, Infiniti of Tysons Corner and their attorney and they are not responding in a timely manner. My safety, patience and goodwill towards the Infiniti brand are wearing thin. Please intervene before this situation becomes an unfortunate PR disaster. In October of 2006, I thought I was buying a brand new 2006 QX56. I paid market rate for a new car, not used and not wrenched. I would have never bought the car had I known it was damaged. Now I found out the car was wrenched, repaired and sold to me as new without my knowledge. I found out about the accident through Carfax in August 2012 when trying to trade in my truck for a new one due to some serious mechanical issues.Apparently, the car was involved in an accident strong enough to deploy the air bags and damage the axle. Jim Coleman Infiniti service record shows the car was repaired and serviced after the accident. I contacted Jim Coleman service department and they confirmed that the car was damaged and serviced by them prior to sending the truck over to Infiniti of Tysons Corner. I feel betrayed, swindled and cheated. They sold me a wrecked truck as new. Unacceptable, this is plain and simple fraud. I paid new car price which means I overpaid. I financed the car which means I paid extra interest on an overpriced damaged car. I insured a car that was not worth the price paid. It was over-insured. Upon trade-in, my trade-in value was depressed due to the fact the truck was in an accident. Airbag deployment is a serious accident with potential frame damage.Safety issue - The car was damaged with air bag deployed. Was the air bag replaced? Would it work now? Was I ever in danger? Was my family in danger? Over the years, the car rattled and vibrated at 60-80 MPH. The dealer’s response was to change tires. Over the year, the brakes would regularly perform inconstantly. My demand is a formal apology and replacement for a new 2013 QX56.

I paid nearly $80K for a new 2014 Infiniti QX80. From the day I got the new SUV there was a issue with the Bluetooth not connected well with my IPhone. They told me that they could not do anything even though the car is 5 mos old and had barely $6K miles. They said to complain at the Consumer Affairs so that Either Infiniti or Apple company will work the quirks of the IPhone to better link with Infiniti. I paid lot of money to suffer with bad connections or no connection to listen to Audio from my IPhone.

My cars strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to drivers air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, Too bad, youre on your own. Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA wont honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

I leased a QX50 2019. July 16. 4 days in I got a flat. Infiniti towed my car to Kelly Infiniti. I went in for a surgery and in hospital-I had trust, they said my car had a scratch they would repair, I was home in bed not able to drive for 3-4 weeks. A single BC woman. They had my car for 25 days. My car came back with the whole drivers side repainted and horribly! This is ongoing since July, no one is owning up to this shoddy paint job and saying I bought the car that way I guess. Kelly Infiniti did it...Herb Chambers I bought the car from says they are with me...but Im on my own. No one wants to help me. Infiniti affairs cannot do much more for me because No one is admitting a horrible thing. I have a loaner and they say the car is mechanically good. But I take the hit for a terrible paint job??? They will not take the car back and its going to cost me money although I had nothing to do with this. DO NOT BUY AN INFINITI... I am heartbroken. They will pass the buck and not help you. It is so sad...