I purchased a new 2009 Sonata Limited 4/08. Now, it has approx. 23,500 miles. Months back, I discovered an item I now need (that was supposed to be on the car) was not there. Although I was told and given a valet key that the manual states leaving the sub key with a parking attendant will ensure that your vehicles trunk, trunk like release, glove box compartment and rear trunk access may not be unlocked in your absence, the information and manual are not correct. The valet system locks were never installed. This never came to my attention until some time back when I had major back surgery and could no longer lift items from the trunk (that cannot be secured) until I could find someone to do it for me. This means I must drive around with items in the trunk that are not secured. Hyundai Consumer Affairs has offered many excuses - such as:1. Company decided child safety hazard and stopped installing them - not correct2. The locks are there and you just need to go to the dealer and they will locate them for you. - Service Mgr & Asst. looked for them and when they could not find them told me some cars come down the line with things left off other cars of the same model. Warranty dept. then asked me to visit a different dealer to locate.3. One email reads, Your vehicle would have come with 2 keys, one that can lock/unlock the the trunk and glove box and the other to give to a valet attendant so they can park the vehicle. - I received from the dealership 3 keys - 2 regular and 1 valet with the explanation that it would do as the manual states above.4. NHTSA action number 10025822 issued 9/9/08 - four months after car purchased reads - Hyundai owners manuals for all 2009 Sonata vehicles contain incorrect information regarding sub key (valet key) operations. Until a printing revision is implemented, manuals will need to have the sticker overlays installed. No sticker overlay could have been installed as the car was purchased 4 months earlier than the bulletin date. Sales department misrepresented the car as they werent even knowledgeable about the missing locks.Theres absolutely no satisfaction from Hyundai. With my physical condition, it now looks like I will have to purchase a different make car. I believe Hyundai should work out something with me on this car. To date they have no interest.

I love the Remote Start feature that Hyundai Blue Link provides. I think its very overpriced. I also dont like that to get the Remote Start that I have to get the other packages which I dont use. It would be nice to just have the Remote Start feature. I also dont like that the max time for the vehicle to be started is only 10 minutes. It would be great for the customer to extend the timer beyond 10 minutes especially living in a cold climate state like I do. When the timer expires for the Remote Start, why dont you receive notification like you do when the vehicle is started. Also, I dont like it that it flashes the parking lights, they should give the option for the customer to turn off that feature or go to a solid parking light if so the customer chooses.I purchased a 2015 Hyundai Elantra and received the Remote Start package for a trial period. It was set up by the dealership. I didnt know why they needed my credit card information, I found out why. They auto billed my card after the trial period was over without notifying me. I asked why I wasnt notified and they didnt have an answer. I told them that I only wanted the Remote Start option and they said that I had to get the full package to get the Remote Start. Almost $300. I liked the Remote Start that much that I didnt cancel the service of which the Remote Start is the only thing I use.The next year, I purchased a 2016 Tuscon, same thing with the Elantra happened with the Tuscon. I called Blue Link and asked them to sync my two accounts, the agent told me she had done so. When I tried to start my 2015, the app prompted me to call Blue Link. They told me that the subscription on my Elantra was cancelled. I told them that I had another two months left before renewal, she verified that I was correct. I then asked her why was my service cancelled and she said she didnt know. She got a supervisor involved and he said the same thing.Granted, the 2015 is a Generation 1 vehicle and the 2016 is a Generation 2 vehicle which is two different departments. Why arent they combined, I dont know. I told them to turn on my service for the remaining two months that I have left on my subscription, they said they couldnt do that. They said I had to renew my yearly subscription. I asked them why because my service was not scheduled for renewal for two months and that it wasnt my fault that they screwed up. They said that their computers would not allow them to go in and turn on the service without the renewal of my yearly subscription. Being unsatisfied, I told them to renew my subscription which got prorated to the date that I purchased the vehicle. They told me that for my troubles that they would give me a discount on one of the packages one of my vehicles. They assured me that this mishap would not happen again.Which brings me to this years renewal, the so-called discount wasnt a discount, they extended one of the packages on one of my vehicles which knocked my packages out of sync, again. The sent me an E-mail stating that I would have to pay almost $20 a month for the next two months to aligned the packages. On the day that they were supposed to pull the money from my account, my Remote Start package was cancelled and when I called Blue Link, they said I had insufficient funds. Which I found ridiculous because I verified that I had several thousand dollars on that account. I even signed onto the Blue Link website to verify that the billing information was correct and it was. Besides, they had just taken out $297 from my account for my other vehicles renewal of which I wasnt notified. I asked them why I wasnt notified and again, they said that they didnt know and they were going to pass me onto their website department. They are currently investigating why I wasnt notified, I am not going to hold my breath for a response, lol. The agent asked what would it take for me to be a satisfied customer, I said, Free service, I knew that wouldnt fly. I asked her to turn on the service for the remainder of the two months I have left to sync my accounts, of course, just like the year prior, they said it couldnt be done and that I had to renew my yearly subscription. I didnt. I am so frustrated with Blue Link right now but I love their Remote Start feature. A few years ago, I tried to have Car Toys to put an aftermarket remote start system on my vehicle and they said that because the vehicle has a factory installed remote system on the vehicle that they couldnt do it. This was three years ago. I am going to revisit this option and see if it can be done. With the Remote Start feature I had on my other vehicle, it had way more features than Blue Link has and for cheaper. You figure with as much as they charge for the service that they would be one of the leaders in the game.I gave this review only 2 stars because I love the Remote Start otherwise it would be one star. I dont think Blue Link even cares about their customers, they know we have to use this service if we want it, especially being in a cold climate state. If they were smart, they would find a way to be able to modify the field to change the renewal date to maintain the subscribers they have right now. I will be looking for another car company where I can have more flexibility with this option. So it will be goodbye to Hyundai even though I like their vehicles. My Tucson was the 4th Hyundai I had purchased, yes, this is a deal breaker. If I can find a go around, I will. Thanks, Blue Link. Step up your game.

I bought a 2013 Sonata because I like Blue Link. Was told in 48 hours my Blue Link should work. Didnt work. Been back to the dealer five times. Nothing. Talked to Hyundai. Darryl told me that theres nothing they can do. Please stay away.

Front bumper falls off very easily on Sonata - Be very careful when pulling into a parking spot with a tire stop installed like most handicapped parking spots. I went about 2 inches too far and heard a scrape on the tire stop. I backed up slowly, and it pulled my front bumper off the car on one side. I pushed it back into place and taped it up to drive home. They are the cheapest little plastic devices that hold the bumper on the car, and once they break (according to my dealer), you have no choice but to replace the whole front end of the car ($1,104.00). When speaking to the body shop for Hyundai, they explained that Hyundai used to warrant this problem, but there were so many that they quit doing it. They said they had replaced over 25 of these recently. I went through all the Hyundai customer options, but they would not help in any way. There is nothing to keep this from happening again except being very careful when you park. I will never buy another Hyundai again because of this. Very cheap manufacturing and possibly dangerous. I hate to see this happen with our car companies. I never had this happen with any other car in the last 50 years I have been driving. Just an additional note, there is not a scratch anywhere on the bumper except underneath and nothing broke or cracked except these cheap fasteners which are attached to the bumper. Some of the other plastic parts under the bumper have to be replaced as well. Hope this helps others, and I wish I knew about it before I bought this car.

I purchased a 2012 Sonata (loaner car), absolutely love the vehicle. I took it in for 1st oil change and they advised the tires needed to be rotated, returned to work and was notified by co-worker that they had noticed a bubble in the front passenger tire that morning. I went outside to take a look and sure enough, the front passenger tire had bubble (since tires had been rotated approx. 30 minutes earlier). I called the dealership and was told tires were not covered under warranty. I explained that I had just had the tires rotated and no one in the service dept even acknowledged the bubble. I feel very unsafe driving this vehicle at this point and do not think that I should have to spend money on a tire that was obviously damaged when I bought the vehicle. I have called the dealership service manager numerous times as well as the general manager and have even emailed the gm about 8 times and no response from any of them. I called Hyundai customer support thinking that would help. I was just notified by them that the reason the dealership didnt call me back was because I gave a different name than what the vehicle was purchased under and they could find no records. I guess a phone call to me to ask more questions was asking too much. I have zero confidence in that dealership or the customer support team. Obviously, once they get your money, you as a person does not matter to that dealership. Oh, and might I add this is my 4th Hyundai to buy. You would think a repeat customer would mean something. I can guarantee I will never do business with Texan Hyundai in Rosenberg, Texas again.

I purchased a brand new Hyundai Elantra GT. I have had the car for less than 6 months and have just experienced my 3rd flat tire having to replace each one. Two blowouts and one bubble. When I wrote to them their response was to just give me a list of tire companies and phone numbers. I bought the car to be reliable and now Im afraid any given moment I may be stranded on the side of the road. My old used car went 7 years and only had one flat but a brand new Elantra has 3 in 6 months.

I bought a used Hyundai Sonata 2011 in Oct. 2011. The previous owner had around 25,000 miles on it. I have changed the oil and also the brakes on the car since I have purchased it. It was running well with no problems (no indicator lights or warning lights ever came on), and of course there was no noise, just running as usual. I have put around 16,500 miles on it and no problem. On Dec. 22, 2012, it just wouldnt turn on, so I thought it was my battery. We asked for a boost but it still didnt work. I called Hyundai and stated they would get it towed in. That was on Dec. 24th. The tow company decided to give it a boost first to see if he could get it started but he also said the battery was too drained. I waited for a call from the mechanic and on Dec.26th, I was told he needed my authorization to change out the battery that it was no good. I asked if it was covered under my warranty with Hyundai or even the extended warranty I got. He stated no. So, I said replace it. The following day, I called for my car to get picked up and he states he needed to talk to me and said my car still didnt start and I would need a new engine due to no oil in the engine. He told me that the car looked like it had never been maintained, not once ever. I told him I did, but I didnt have the receipts to prove the oil changes. So he told the Hyundai Company that he denied the coverage due to neglect on the car. And I told him I also have an extended warranty which I told him to call. He didnt. I had too.I called a day later since he never called back to let me know anything. He stated my extended warranty wouldnt cover it either and I asked why. He stated it was because he denied the warranty due to neglect of the car. It’s funny when no lights or noises occurred without any indication that there could be something wrong, and all the extra coverage I got to avoid any problems. He states the problem could as well have been there from the previous owner and my bad luck I got stuck with it.

Three years ago, I purchased a new Hyundai Genesis. Unfortunately, the car veered to the right which make driving difficult and dangerous. When I first brought the car in, the dealer denied a problem. When I returned shortly thereafter, they reluctantly agreed that the car lurched to the right. After a series of trips back and forth to the dealer, the tires were replaced, the alignment was redone, the electronics were revised and the problem persisted. After my 6th or 7th visit, I gave them the car and told them that I would not take it back till the problem was solved. They kept the car for months and were never able to sort it out. Meanwhile, I communicated with corporate Hyundai and they were rude. I finally invoked the lemon law and my money was returned (not the interest that I had been paying Hyundai as they held the loan on the car). Needless to say, whenever I see a Hyundai on the road, I think to myself what a poor sucker is driving that car. I will never buy a Hyundai again.

I had purchased a Hyundai Veracruz from Hyundai Juma Al Majid showroom on 27th April, 2011. The vehicle is under warranty for a period of 5 years and extended warranty for 2 years. Ever since I purchased my car, there is vibration in the steering wheel and the same has not been resolved till date in spite of continuous follow-up. I had noticed on the very second day that there was some problem with the steering. It was vibrating a lot even at a speed of 60 km/hour and I reported this to Hyundai immediately. I was asked to inform the service advisor about this issue during the first 1000 km service. I had made the complaint during the first service in May 2011 (3 weeks from the date of purchase). But even after the servicing was completed (mentioning everything is done), the vibration was still there. I had again reported this and was asked to keep the car in the workshop for further checking. They had done a test drive and agreed that there was vibration. After checking, I was told that there was an issue with the tire and that it would be replaced as the car was under warranty. The report was made by the workshop engineer and after some testing, the car was returned to me in the same old condition as the issue was not resolved.Subsequently, I have placed my car with the workshop about six times for several days together (more than a week in some cases) for servicing, but the problem has not been resolved. The last time I placed my car with the workshop, I was told that all five tires have been changed and the problem has been resolved. But the problem exists at speed of over 120 km/hour. Later, I have been told that one of the tires had not been changed. I have discussed the issue with several people in the workshop, showroom and customer service in several times, but I have not received satisfactory response. I am still clueless as to what the problem with my car is and whether my service advisors are aware of what the problem relates to, as they have not been able to identify and fix the problem for the past 9 months or give me a timeline to fix the issue. I am very much disappointed with the kind of service I receive and I can make out the difference between the service provided before and after the sale. If the problem is with the tire, why is it taking such a long time to replace it with good tires? If the problem is not with tires, it has to be identified or the vehicle has to be replaced. In all this trial and error game, it’s the customer who is suffering after having spent so much money on the vehicle. This has caused a lot of mental pressure and waste of time and money.

2012 Tucson 36,000 miles purchased new. Danbury Hyundai Danbury, Ct. Car brought back to Dealership X3 for 4 issues. Brakes, seat belt not retracting, overhead lights and dash door open light comes on intermittently and Bluetooth disconnects intermittently. On the first visit the service department could find nothing wrong with the car. On the second trip they fixed the drivers side rear brake but could not duplicate the other 3 issues. Then they said they could not warranty the items they could not duplicate. Car still has all the same issues and they will not return my phone calls. Very unprofessional!!!

Purchased a used 2015 Santa Fe because of good reviews and reliability, or so I thought; unbeknownst to me the vehicle had recall and service campaign issues after class actions alerted the public to defective engines produced for many years, known to cause dangerous engine failures and fires. A former Hyundai engineer whistleblower was awarded over $200 million for alerting about the engines in production which had massive safety concerns. Many consumers had dangerous engine failures but end up being told their necessary engine replacement is not covered due to loopholes or their lack of installing a bandaid fix; software that does not fix the engine but it merely is meant to alert the driver if engine failure is due to happen.Many consumers are told Not covered because service campaign was not performed to install software which was a bandaid fix anyway. The software does not fix the defective engine...it simply is installed to hopefully alert you if the defective engine fails. Whether it has the bandaid software installed or not...if the defective engine fails, Hyundai needs to cover the replacement engine.

My car (Santa Fe) was in park in my driveway which has a very slight incline and the car was running. I got out of the car, walked around it to get groceries out and went back to the drivers side to turn the car off. I put my right leg on the seat and reached around the steering wheel to grab the keys. The car started rolling backwards. My left leg was already outside the car and I was to get out but the car door knocked me down. The front tire ran over my right knee, my right elbow and arm, and my right wrist. I went to ER and was diagnosed with severe deep tissue contusions of my right leg and left arm right arm, sprained left ankle and right wrist. I watched the tire run over me and I watched the tire pass 4 from my head as it continued to roll down the driveway making a clicking noise, then jump the curb and stop in my neighbors yard (still in park and radio was on, but car not running). I towed the car to HYUNDAI. They said there was nothing wrong.

I am trying to begin the process of making a lemon law claim on our Santa Fe. I am wondering if anybody else has had problems with the back liftgate automatically closing. We have had it repaired 3 times already, and now after taking it in 6 months ago they have still not been able to get it fixed for what would be the 4th time. I have been hit in the head numerous times, and the other day my son was trapped by the liftgate. Luckily I was there to get it off of him, because it will not stop coming down unless you pull very hard against it and he is 8 and was face down.The dealership is useless, they have been ordering the parts for 6 months. We have called repeatedly and get the same answer. Unfortunately there is not another dealer close enough for us to go to, and they also have told us we have to get it repaired at their dealership. This is a joke, and I was wondering if others have had the same issue. Just trying to get all the evidence I can to try and force a resolution. We basically do not use the back of our car anymore. Hyundai is awful.

New I10 Not Working: This is to inform you that I had purchased a new Hyundai i10 Asta on 11th April 2012. The vehicle was registered under registration no. **, and the same was delivered to me at 7pm on 11th April 2012. After taking possession of the car, I left for my residence at Naigaon. As I was closing towards Naigaon, my vehicle stopped working after a run of just 68 kms and was completely dead. I parked the vehicle and next day, I called up their call center and complained for the same. I was given a complaint no. (job no. **). Their technician, Mr. **, reached the spot and inspected the vehicle. After nearly working for two hours on the vehicle, he reported that the vehicle cannot be repaired as it would not start; hence, it had to be towed to their Thane workshop. He called certain concerned people, asked for a tow van and gave a report form giving details as vehicle not starting, alternator problem, taken by towing.From there onwards, my turmoil to get my vehicle repaired started. I called up the showroom from where I had purchased my vehicle and spoke to their sales manager, Mr. **, tel no. **, who promptly shifted his responsibilities to Mr. **, tel no. **, stating he is the technical in charge and will be able to help me out. On contacting him for two days, I got only one reply from him that we are trying to locate the fault. On pressing him to give me a proper status of my vehicle, he abruptly said that he was not concerned about it and was just trying to help me out and I should be contacting their technical in charge of Thane workshop, Mr. **, mobile no. **, as the vehicle was in their possession. After explaining to Mr. ** the entire case, he to promised to come back and report the same. As I did not get any response from him in the next 24 hours, I called him back on which he told me his assistant, Mr. **, will keep me updated of the status. I waited for another 24 hours waiting desperately for his call. I called Mr. ** and informed him that I have not received any call from Mr. **, on which he was very courteous of giving me his mobile no. ** (Mr. **). He called me up in the next 10 minutes and Mr. ** was the first person to update me that the vehicle had some alternator problem which they will replace and the vehicle should be ready by 16th April evening. After calling him again in the evening for my vehicles delivery, he told me that there were still some problems with the new alternator as the current was fluctuating and the vehicle needs further inspection for a day. I asked him if I could speak to someone senior but he could not provide me with any. In my desperation, I went to the Hyundai site address and got the number of M/S **, assistant manager, western division regional office, tel no. 022 40969000. On speaking to her, I thought I am coming close to solving my problem who promised me that she will look in to the matter and come back within an hour. After contacting her after an hour, she told me that I will see that my regional manager will personally look in to my case and by tomorrow, she will be coming to some solution. On 17th April, I tried to call M/S ** but I couldnt go through her tel. no. But I got a call from Mr. ** stating that the alternator replaced was also defective and they were waiting for a new alternator to arrive.This probably was the peak of any company being so irresponsible and hence, I once again called and told M/S ** that I do not wish to take a repaired vehicle, where their best technicians as claimed could not locate the problem in nearly six days for a brand new vehicle which was used for only three hours and approximately 70 kms. After purchasing a brand new vehicle and it stopping within three hours of delivery and me desperately calling nearly 125 times to their six top company representatives in the last six days and going in to hardship like getting stranded in the middle of the night and using a car on rental for the last seven days, my problem has no solution as I was forwarded to one more executive Mr. ** (**) by M/S ** as she had to go to Pune and could not attend to my problem. Last but not the least, Mr. ** has once again promised to look in to the matter fairly. As a customer, I dont deserve to suffer like this whereby I will be forced to address my complaint to the Consumer Forum as no solutions are seen.

I sent my payment on the 24th of Nov, and it was due in the 22nd, I receive a late charges of $55.04, called customer service to waive. They refused strongly, they are rude, unprofessional and nasty... Im leasing an 2016 Equus, will never lease from them again. I left Lexus for Hyundai, that was the stupidest mistake I ever made, will make sure all the people I know will not lease from those people.

Hi, I bought a used 2005 Elantra with 28 thousand miles on it in 2008. About a year later (approx. 38K mileage), the airbag light came on when a passenger was in the front seat. The dealer said it was a recall item and gave me a rental while the seat was sent off to Ca for repairs. Within a year, the airbag light was coming on again intermittently when a passenger was sitting in the front seat (mid 40K mileage). The dealer said their was nothing they could do about it without seeing the light on. So every now & then when the light was on I was sidetracked to the dealership, but the light would go out before reaching them. Finally, last year the light stayed on long enough for the dealer to see it on. Thats when I was told the light did not need to be on to report the problem, but now the warranty had expired and I would have to pay for the repair! I reminded them about telling me the light had to be on and they played dumb like they never said it. Well, after a complaint to the manager they agreed to fix it for free as a goodwill gesture. Here we are about a year later (57K miles) and the airbag light stays on most of the time now.I called Hyundai USA to see what should be done as I have lost faith in the dealership. I am afraid they will simply unplug the airbag and I would never know! Hyundai USA in Ca. said I need to take it to the dealer and pay for a car inspection before they could look into the case. What can I do about this safety issue? Do I have a legitimate case for legal action against Hyundai USA or the dealership? PS: all I want is to know that the front passenger airbag will work in the event of an accident.

Purchased new 2009 Hyundai Azera Limited. Tired of being misrouted by the factory navigation system, I tried to order new map software from MapnSoft following the instructions in the Owners Manual. MapnSoft wrote back that the radio you have is manufactured by LG and the contract between Hyundai and LG ended 2 years ago... we do not have any update to offer and we do not foresee being able to provide an update in the near future. I called Hyundai Customer Service and was told they couldnt do anything and to see a Hyundai dealer because I bought the car from a dealer. (What in the world is wrong with that logic?) Ive seen similar complaints on the Azera forum from 2009 and 2010 Azera owners and I think its wrong for Hyundai to prematurely end the contract they had to keep their navigation systems up to date.

I purchased my new Sonata Hybrid in April 2015. I want to complain about the front shroud or fairing. The clearance of the fairing to regular parking block is 0 inches. These are standard parking blocks, that a car has to pull up to in any parking space. My front fairing has now been severely damaged and is hanging off the car because the clearance does not match the standard height for a parking block. I want to know why I have this expensive repair because of poor design of the front end. If I repair the damage, the next block will, of course, rip the new one off too!!! Parking away from the block creates a safety hazard to me and other cars and drivers in a parking lot because of improper parking space allocations.Safe parking is part of safe operation of my vehicle, and I can be fined because of improper parking in a designated space. The tires are the original factory ones, so the profile should be Hyundais responsibility of design. I want to know what you (Hyundai) suggests to do to fix this design problem for now and the future of my expensive hybrid car???

Hyundai Accent GLS is reliable and gets good gas mileage. Accelerates quickly and smoothly. Came with a 100k mile warranty. Smooth driving experience and right turning radius. Easy to maneuver. I like that it has bluetooth, CD player, ac, spacious for a car its size, power locks and windows and comfortable seating. But the bumper is very low and catches on parking spot barriers easily. Power lock should be on trunk too. Heated seats would be nice, as the Elantra has them.

While driving on 5 Freeway in California my 2014 Hyundai Elantra started to violently shake like someone hitting the brake. I threw it in neutral and help my wife turn the steering wheel because we lost power steering. We got lucky and had a space to coast to the side of the road. When we got towed to Tuttle-Click in Irvine, CA and our car turned into the Service department. They basically said we are on our own to find a ride back home and no loaner car. Two days later I have to call them to find out the problem. First a technician said that it was a bad battery but that would not have caused it to completely shut down. Then a few hours later the Service Manager calls to say it was the battery and that is what caused it to shut down on us. I dont know who to believe but my wife doesnt want to ever drive or ride in it again. I have filed a complaint with Hyundai Corporate but dont know what they can do. I guess time will tell.

I made an initial request for a warranty on the defective drivers side seat of my 2010 Hyundai Sonata with 15,000 miles on its odometer. The seat which collapsed in on itself has allowed metal beneath seat cushion to protrude upward causing uncomfortable and unsafe driving condition for driver. Hyundai has refused to replace the defective seat after three attempts on my behalf and has denied my third request, stating it is considered normal wear and tear. How could this be when the vehicle is only 2 years old ? I am requesting now from you, a fourth time, to replace the defective seat before I take further action. I hope you will stand by your product and warranty of which I am otherwise very happy with and reconsider my request to warranty the defective seat. Thank you for your help.

Called the la quinta car dealer to have my car serviced, and the service rep. said did not have any record of any service there. I have a invoice showing that I did, 12/21/12. r/o no. ** . After our conversation, she said that I would call at a later date to get a time for the service, and had to come in so she could get the info. The next few days I was leaving for Conroe, TX since I have been here for two weeks. I called, Wiesner auto group, I also had the car serviced at Wiesner auto, in Conroe TX. and went on a recorder and left a message, that I wanted to get a appointment to have the car serviced. I have still waiting for a call back, I purchased this car, from a very good friend that owns the dealership in Temecula CA. thinking that this was a good buy. I am now having second thoughts, about service? Also owning a Hyundai?

On June 13th, I noticed a rattling when I stepped on the gas of my 2008 Hyundai Sonata. By the time I got to my destination, the car was making such a horrible noise; there was no way it could be driven further. I called the Hyundai customer service number to arrange to have the car towed to the dealer and to make sure my warranty would cover the issue. I was assured that I was still covered under the 10 year 10,000 mile warranty. The following morning, the tow truck arrived and took the car to the dealer. Later that day, the dealer called me to inform me that I would need a new engine and that my warranty would not cover it. The engine would be a used one with 71,000 miles on it and would cost $5600 not including labor. Of course, I immediately called Hyundai and was told that I was misinformed the previous day and that I did not have the 100,000 mile warranty because I was the second owner. They assured me that they would cover the tow and the diagnostic charge but they would not cover a new engine. The reason I bought the car and not the Nissan Altima, which is a much nicer vehicle, was for the exceptional Hyundai warranty. I spent the next few hours on the phone with quite a few rude customer service representatives before I reached a supervisor. I stated my issue for the umpteenth time and he once again told me that despite the fact that the car is only four years old, it is not their problem as the warranty is up. So basically, Hyundai is saying that it is acceptable for a four-year old car to have a blown engine and too bad for me. I am a single mother who has recently been unemployed and I am still paying for this car. Suffice it to say that I will never buy another Hyundai again and I will certainly let everyone I know what my experience has been.

I bought a Hyundai Accent 2010 from just October last year and this car has brought me nothing but sadness. In just three months the car has visited the repair shop countless number of times and now it is not moving because the ECM is dead. Prior to this time the car was always vibrating and it shuts off while driving. This is the most dangerous fault. It could stop you anywhere even if you are on the express. After fixing the ECM am getting rid of the car for good and letting go of Hyundai from my life.

After many attempts to resolve problem with Hyundai customer service in CA, my 2006 Azera was scheduled and examined for frontal passenger airbag problem and declared to be functional. This problem was subject of a NHTSA recall. The dash light still indicates a problem. A non-Hyundai and Hyundai dealer shop found the problem in the seat belt sensor for side impact airbag located in the side of the RF seat back that is subject of a recall Hyundai 094: We have not been notified by Hyundai. We are otherwise pleased with the automobile.

I was sold a new lemon 2010 Hyundai Elantra with a defective electrical system. If the car is not started every day, the short in the car runs the battery down. This has happened 4 times already.

On August 2011, the dealer offered me two tires, if I purchase the Hyundai Azera 2006. The tires that the car has, is in bad shape. With this deal, I purchased the car. Two months have passed, and I still have not received my tires. I have called them numerous times, spoke with the salesman, Brandon, the manager, David, and I recently called Michael **, the customer satisfaction rep. They have not returned my call yet, and I am still waiting for my tires. My tires have no threading, that is why he offered the two tires. It is now November 2011.

Hyundai Elantra GLS - I purchased a Hyundai that nearly killed me because of its cracked fuel tank. I had severe gasoline poisoning and the damage is permanent. They had a recall on the product. I was told by Hyundai America that I needed to sue the manufacturer in Korea. I have never come across such a group of liars in my life. They did not come to the table. They tried to have the fuel tank not admissible in court and they never stopped lying. They even had the dealership I purchased the car from (Pitre) declared as not in the business of selling cars. I am now unemployed and unable to work, and the public is paying for me.

The car itself is wonderful. I have a hydrogen fuel cell Nexo. The company is terrible. Zero stars. Worst experience. I had my car towed to this location by roadside assistance from Hyundai, due to screw that lodged into my tire, causing it to flatten. This could have been a quick fix and I was told they give roadside tow-ins priority. Hyundai roadside assistance was great but did not check or mention my car model is not serviceable at all locations. I now know. The dealer held my car hostage for 4 days, no call back (left about 6 messages) until we called Sales department on 3rd day, and they spoke rudely to my friend who was trying to help me out (dont call service department they will never pick up or call back, go to sales they will pick up). I decided on the 4th day (Tues morning) after they told me it would be ready by Tuesday morning, to just simply show up and they said it would was not ready and would be ready in 5 hours. So I said I would sit there and wait, and when I finally decided to call another tow truck and told them to pull my car out, they said the tire was there and they were going to fix it now. Funny how that worked out. I also have an app on my phone that tells me the location of the car. It somehow was in SF not in Richmond when I checked on Saturday, but was back in the dealership on Sunday. Not sure if someone took it for a joyride, but after the non-communication, I wouldnt put it past them. Avoid this place at all cost. I love the Nexo, hate Hyundai the company and will be selling my car soon to avoid this headache again.

I have purchased 3 new Hyundais in the last 4 1/2 years. I would consider myself a loyal customer. On 8/19/18 I stopped at Jenkins Hyundai in Ocala, FL. to purchase my 4th Hyundai in 4 1/2 years. I had with me the internet information on the SUV I was going to purchase. Listed below plus the window sticker posted on their website.Detailed Pricing. Stock # : Y5005 / VIN : KM8J33A21JU683376. $30,800MSRP. $1,000Savings. $29,800 No-Haggle Price. $2,500 Hyundai Offer. $500 Hyundai Offer. $26,800 Final Price. $500 Conditional Offer. $500 Conditional Offer. $400 Conditional Offer. When I sat down to purchase the SUV I was told the price was just a little over $35,800 because of the added dealer extras. This information wasnt listed on the website (as you can see above). I came to the dealership to negotiate the price listed above $26,800 and was told I could purchase the SUV for $32,800 plus tags, taxes and a dealer prep fee of $899.00. As you can see above $26,800 Final Price. Only a fool would fall for this scam!I ask why they didnt list the $35,800 on the internet and their answer was we dont have to. This is totally dishonest! In doing some more research on the SUV and cars on the Jenkins lot I discovered most if not all are priced this way and are not listed on the website. They are all similar to the deal I was served up. The bottom line is that the website price is a scam to get you to the dealership so they can rip you off. This was a horrible experience. At previous dealerships when purchasing a Hyundai I was treated with respect and they negotiated in GOOD FAITH! You should be ashamed for having a crooked dealerships like this one!

Fifo - first in first out… (All customer without relative to service person) LIFO here in last in first out each time service. 2013 model car Hyundai sonata tire guarantee 10000 mile but not give me. Battery warranty factory…. Help nothing. Engine isnt start 30000 mile, new battery in breakdown, car all changes in service (no factory warranty help nothing). Some time changes tire rotation but no changes tire & changes & never more.

My new Hyundai Tucson 2019, 43000 kM, had transmission issue, they do not have parts to fix it, they do not know when the parts will be available, one week and still they do not have an idea when the parts will arrive, even it is under warranty, I called Hyundai directly, but they no information about expected arrival time for my car parts, useless and helpless, I do not recommend anyone to buy Hyundai in future.

I own a 2013 Hyundai Veloster, first new car Ive ever purchased. My vehicle roof corroding due to poor manufacturing. Long story short Ive done the whole process for approval with the dealer (Ron **) and Hyundai claims the corrosion coverage is only 3/36. This is not what my owners manual says. It states 7/unlimited miles. Ive contacted Hyundai so-called customer care on now 5 different occasions. NONE of the people I have spoke with have ever contacted me back with resolution. The customer care line is a huge waste of time. No one there is capable of answering any question. They dont know their own manufacturers policy and procedures. It is appalling that Hyundai even claims them as customer care. Furthermore my 3-year-old vehicle should not have a roof that is corroding. Its super frustrating to be told that you cannot talk to anyone who can help. All I wanted was the time of day and someone to assist me with my concern. Instead I got the runaround for a month. A huge headache, super frustrated, no call back from anyone ever, and worst of all no answers. Do not buy any Hyundai product as they do not honor or even know their warranty policy. I will be heard on this concern as no one deserves to be treated like this.

I want to share my bad experience with Freehold Hyundai. I wanted to buy a Sonata. When I contacted them, their salesman Frank quoted a figure which was as per our budget, so we decided to visit them. Antony was the salesman who attended us. I must say he was a good salesman. But when it came to quoting the final figures, he again and again went to his manager Pete **. The figures which they quoted were much higher than what they had initially quoted and we were surprised to hear them. I dont know why they called us to waste our time when we had clearly told them our budget in the beginning. Finally, Pete ** called me inside his cabin (Antony asked my wife to stay out). Pete was such a rude sales manager. I really pity people who hired him. He cracked some jokes, which were personal, and I didnt like them at all. I dont know how he could speak in such a manner to his customers. Very rude, ill-mannered and a guy with attitude problem. He doesnt deserve to be a manager at all. His customer handling is so poor that I dont know how he is running this dealership. In my life, I have never met such an ill-mannered sales manager! There was another salesman in Petes cabin, who was laughing on all this. I felt so insulted. These people are so unprofessional. Pete didnt even offer me a seat to sit. He was sitting in front of me as if he was my boss. I think a roadside vendor has better sales/customer handling skills than Pete.When I showed my displeasure on all this, Pete tried to make the deal. How could he even think I will ever do business with him or recommend his dealership to anyone? This guy is so insensitive about his customers. I am giving this rating for poor customer handling, wrong price commitments and for the insult I faced there.

Power steering on Elantra pulls to one side. See other complaints online. This car problem should be recalled. It is a safety issue.

From the car buying process, getting the car serviced, returning and paying off the car, this experience was a nightmare. I was constantly told one thing, only to be misled and overcharged. I wouldnt recommend buying a car from Hyundai to anyone. Save yourself the money and headaches and go elsewhere.

Anyone who has a 2012 Hyundai Elantra please have your coil springs checked. I could have been killed today has I been on the autoroute instead on the service road. The coil spring on the front driver side snapped, blew out my tire and Hyundai only has a recall on the 2011 Elantra. It is not normal for a vehicle with 59,000 km have this issue unless there was a factory defect. I cant stress enough the importance to have the coils checked and if there is an issue make a complaint to Hyundai Canada, Transport Canada and whichever consumer protection agency in your area. Im going to fight this one with Hyundai and post to every social media site possible. This is a very dangerous issue.

I purchased a new 2005 Hyundai Elantra GLS in 2005. I also purchased the Hyundai factory extended warranty which covers most of the parts and systems for 10 Years or 100,000 miles, which ever comes first. In the past, I have been very impressed with the customer service and support of Hyundai owners by Hyundai Motor America. However, their new CEO is apparently abandoning the policy of supporting their customers and their good will. Just after the car passed the 100,000 mile mark, the cars thermostat worth around $13 stuck and the radiator was fried. There were no warning lights to alert me to stop driving the car as it was overheating.My Hyundai dealer wanted almost $1,000 to replace the thermostat and radiator. I almost fainted. I called other Hyundai dealers and they told me they heard of this occurring on other Hyundais the same year and model as mine. I called Hyundais customer connection line. After reviewing the case, they refuse to offer any relief. I also noticed that in the customer satisfaction surveys, Hyundai formerly sent their customers after service was done on their car to ensure dealers were doing a good job have ceased. No wonder Hyundai has dropped off the list of Americas 10 Best Selling Cars in 2011 and only has about a 5% share of the US auto market. Taking their valued customers for granted will most likely cost Hyundai dearly in customer loyalty and repeat business.

The car is extremely quiet in the cabin because the gas engine turns off when approaching stops. All waiting at lights is done with practically no sound except the climate control system. After approximately 3000 miles, I began hearing a knocking, clunking sound during braking. It became worse and worse until you could count 5 to 8 knocks as you approached stops.During the 5,000 mile service, I reported this and the Hybrid Technician rode with me in the car and easily heard the noise. He correctly stated, the sound seems to be coming from the firewall behind the steering wheel. There was an identical 2016 Sonata Hybrid on the lot. Same options only a different color. We could not this car to make the noise.An appointment was scheduled to look at this. The brakes were bled and the technician admitted the problem was better but not resolved. Indeed, the sound was better for about 200 miles then the issue returned as before. Only worse. Another appointment was scheduled. This time the brake fluid was removed, something was filtered??? And fluid replaced and bled. This totally removed the issue for another 200 to 300 miles and then the noise slowly returned. Another appointment was scheduled. This time I was told to leave the car and loaner would be given to me. Instead, when I arrived, I was told I would only have to wait 30 min and then take the car. I was told the brakes had been adjusted and the car was safe. No change or resolution at all.I called Hyundai USA only to get an attitude from ** about why I would complain about such a small matter. The brakes were safe and I should expect a car with 10,000 miles to perform like the Silver Sonata Hybrid on the lot with less than 50 miles. Im not making this up. I asked ** to connect me to her boss. She refused saying, Id have to talk to her. I said I wanted to speak to her boss. She replied, He was in a meeting. I asked her to leave him a message and call me back. That was weeks ago. NO CALL BACK. At this point, I began pulling out the Lemon Law booklet and left a few pissed off messages to the service manager in Sport Durst Hyundai in Durham. This prompted a return call stating that in the previous visit nothing had been done to the car but a regional parts and service manager was in town and wanted to ride in the car.So I went back for a 4th time. Four of us climbed into the car. ** The technician, ** (Hyundais regional manager), ** (Sport Durst service manager), and I drove. It was not difficult to create the sound by feathering the brake pedal. The real noise, however, happens when the car is in start and stop driving. When its hot. They had a remote part microphone, when was turned on indicating the noise was coming from the Hydraulic Brake Actuator.Okay. The part makes this noise. For the first 3,000 miles I never heard the noise and you still cant hear it in the new Silver Sonata Hybrid which was on the lot. My response was, I dont care what kind of noise a part makes in the engine compartment, I dont want to hear this in the cabin every time I put on the brakes. The regional service manager then stated that for CUSTOMER SATISFACTION the part would be replaced. The part could have been replaced 6 weeks earlier when I brought it in, but Hyundai in California refused to authorize this replacement.Ive never owned a car even from the 70s and 80s that made such a noise when applying the brakes. This condition is beyond unacceptable. So today, I get the new part. Im almost certain that within the next 3000 to 4000 miles the noise will return as before. Im also confident that hundreds of 2016 Hyundai Sonata Hybrid owners in the next 6 months are going to be bringing in their cars with brake noise complaints. It will be interesting to see how long it takes for them to remove and replace this actuators.

I have owned my 2009 Hyundai Elantra since new, and have had a rear rattle problem since new. The car has been in and out of numerous dealerships in the past four years with no one being able to find the source of the rattle. The aggravation has been enormous. This is clearly not a rare problem, as there have been countless articles online about the same problem I have, from other Elantra owners. I am throwing in the towel on Hyundai. I will never get near any Hyundai product again. When they first arrived in North America 25 years ago, their cars were absolute junk, especially structurally. I personally thought they sorted out those problems over a very long period of time. It is now clear, they have not. They are getting favorable write ups in the media, but I dont think that will last. My experience has truly been a nightmare.

I have two Sonata 2015, which I have taken in for recalls and both days which has taken a total of five hours and ticking, and I was not impressed with how you come in for these services and you are not forewarned of the waiting time and, they keep bringing you a problem that you say no way. I havent had this car two years yet. I had work done on one of them on yesterday and by the afternoon, it was running okay before I took it in. Now the front end is shaking. Thinking of taking it to another dealer, and see what they say, and trading it. Too many problems for a car not owned two years yet and hours to fix and no replacement in doing it.

2012 Accent - My air con quit. Had 2 different mechanics look at it. Both recharged the AC and it still did not work. 2nd mechanic told me the problem is a control module in the computer and if the car is less than 5 years old and mileage under 100 k the problem is fixed under warranty. Called Hyundai. They checked my VIN. It was originally put on the road April 25, 2012... Is the computer programmed to fail just after warranty? It probably was not working then, however not a time of year I would use. Have been told 800 - 1000 to fix???

Hyundai Motor Finance are the worst group of customer relations. They dont care about the customers. I leased a vehicle from them, turned it in early, paid the car off. They auctioned the car and sent me a remaining balance, which should not have been calculated. They revised the amount and was supposed to send me a new balance. Ive been calling and kept note of everyone spoken to, begging for the balance due to make payment, since November 2016. Its now April 2016. I was told I had a lower balance than what was originally calculated. I paid it and was told by a manager Ruth and other workers, Tiffany and others that the account is settled and will show paid in full, and the credit bureau will be notified of the closed account.A week has passed and I called to check in on my account and was told that I had a past due balance of the same amount (WHAT ARE THESE PEOPLE UP TO?). It still show on my credit that this account is past due. Ive lost over 100 pts on my credit score because of their false report. When I was making the monthly payments, updates were quick. Now that I want out, its like they dont want to let you go. The managers and workers in-between are all the same - they make promises to take care of the situation, have managers call you back etc, and they do nothing about it. No one calls back. Nothing happens.This account is paid in full to date. The car was auctioned off and its final - all I want from them is to close my account and update my credit that the account is paid and closed. PLEASE HYUNDAI, its been 6 months of calling you. Not getting anywhere with all the staff you employ. I want to move on with my life. I want nothing to do with Hyundai Motor Finance. I will never lease another vehicle from your company. This experience has been torture for me. I been an excellent paying customer. WHY ARE YOU DOING THIS?? Please close my account.

The vehicle provides plenty of power & significant gas mileage & is equipped with numerous features that would have been options in other vehicles of this type. I have owned a Hyundai vehicle for the last 21 years in a row & would never consider another brand. Every vehicle I have owned in that time has provided excellent gas mileage, low maintenance costs, high end standard features & the best overall value in the industry.

I just want to say to all the people who have not had Hyundai’s commitments honored, dont take it. For about $20, you can file a small claims action and Hyundai will have to answer it in court. They will not be able to stonewall. Let them tell the judge how a written commitment is a mistake that they do not have honor. Ive found that all the stonewallers cave in when they can no longer just say no.

I bought a brand-new Hyundai Tucson 2014 with 83 miles. After 4 months and a torrential rain all my books in the left-rear passenger side floorboard, were soaked. I went to the Decatur Alabama dealership and they cleaned the water out. Long story short the Hyundai dealership has (1) replaced seals around the door, (2) sealed the roof railings, (3) resealed the roof railings. (4) the Hyundai Motor Corporation called in LEAK PRO guaranteed 1 yr not to leak. 11 months later after torrential rains, the back floorboard left passenger side was full of water. I have sent a certified Alabama Lemon Law letter and called BBB Auto Line asking for replacement. I know one person with the same issue with the same results. Anyone else out there? May go to arbitration. I am waiting on Hyundai to call me.

VIN # **. We recently returned a leased 2016 Tucson, the lease was for 3 years. A letter from Hyundai, dated 13 June 2019, stated that we owed over $1100 on this Tucson. The main cause of this costs is apparently a very small, about a 1 inch “star” chip in the left headlight area. To most people the car looked almost new. If this charge stands you have a VERY dissatisfied customer. Before this outlandish charge you had a very satisfied customer.

Bought a 2012 Genesis in Dec of 2012. Have had three transmissions in 14 months. Car in shop twice for almost a total of 60 days. They did fix it under warranty... replaced the trannys but still not running like it should. Dealer offered me 3 monthly payments... The Manufacture said... ONE one month... I dont feel safe in the this and the tranny still doesnt seem right... Their customer satisfaction is terrible... I told them where to put their offer of 1 payment... Never buy their products!!!

I got a loaner that is supposed to be paid by my warranty and the dealer did not pay their bill at Enterprise rental. Enterprise had my cc and charged me for the rental. I was told by Hyundai warranty that I will not be reimbursed. Hyundai warranty division is inept, unprofessional and of low standards. In other words, they suck big time. I will never ever buy another Hyundai again and I will tell everyone who listen about this crappy ** company!

I called them this morning because of a flat tire in my driveway. I was off the phone in less than 5 minutes. The estimated time of arrival was 9:21 am. They actually got there 10 minutes early. Everyone was wonderful and helpful. Fast and courteous. Not one complaint. Definitely would use them again any day of the week.

Non- uniform & Excessive Tire Wear. There is a documented history of this problem in 2011 & 2012 Sonatas. In to the shop after 2000 miles for slight steering problem - Results - The Dealer checked out the car and determined that it was not one included in the recall so there is nothing wrong with my car. Back to the shop at 10,000 miles. Left front and right rear tire wearing and cupping on the inside. Result - told to rotate tires. Tires had been rotated every 5000 miles. At 20,000 miles the tires were making so much noise it sound like I was running big off road tires on pavement. I called Hyundai customer service and got a service number to have the car checked out. They put the car on the rack and said Everything is in spec. and wear is consistent with the mileage. I showed the service manager the tread depth readings I had taken on each tire; inside, center and outside. He just dismissed me.At 27,000 miles I couldnt stand the noise so I bought new tires (not from the dealer) from Pep Boys. They had an old time alignment guy that adjusted the camber on the rear wheel but there was no provision for adjusting the front wheels. I also did not rotate the tires again. The rear wheel adjustment did help but it was very obvious the front was still wearing badly. At 70,000 miles I bought another set of tires because of the noise. I kept the old tires, took pictures of all of them and went back to the dealer. He had his people look at them and they all stated the tires had uneven wear and cupping. I am now pursuing getting the car fixed (Good Luck). I do have a case number, but I will have a hard time getting the service manager to move ahead. I have also filed with the BBB but they said I have too many miles on the car. My next best recourse at this point is to keep the pressure on customer service. There is a documented history of this problem in 2011 and 2012 Sonatas. Please let me know if you have any experience with problem and with Hyundai.

Never trusting the brand again. Just 4.5 years old car and all paint is coming off from roof. They can’t repair it without removing the front and back glasses which is going to break and it will cost me extra 700-1000$.

2007 Accent problems - Where to start. First off, Ive had nothing but issues with this car. Faulty lighting, faulty sensors even my passenger air bag doesnt work, and theyve fixed it twice now. My light still remains on. I started having car issues when my car started jerking really hard when it went into gear. I took it to the dealership and they said everything was okay. My car runs like a champ. I asked them personally. Did you check my transmission? They said yes, everything is fine. I called a week later because I still was feeling the kick in my transmission. They said they never checked my transmission last time I was in. I feel I was lied to. Also, apparently, there was a recall on my car for several faulty wiring issues. I was never informed about this. I just found out in 2012 when this recall happened in 2009. Also, I got into a car accident. It was not my fault. Ive had my car took in twice for an alignment, window fixed 3 times. Also, my axle was affected in this wreck. They did not tell me this until I took it to someone else and they told me that my axle was messed up due to my car being hit. Hyundai never fixed it. Ive had something lose moving around under my car ever since the accident and they are still saying there is nothing wrong with my car and refuse to fix it. I plan on getting this car fixed then trading it in. Ive paid way too much money for things that were under warranty and should have been fixed the first time. I will never again purchase a car from Hyundai.

HYUNDAI IS THE WORST WORST WORST! I HAVE BEEN TRYING TO TALK TO SOMEONE IN CORPORATE FOR OVER TWO WEEKS. Everyone in my family owns a Hyundai. My son has a 2012 Sonata that started burning oil. He brought it to Star Hyundai who fixed the problem but actually made things worse. He then brought the car to Plaza Auto Mall where he purchased the car and was told he needed a new engine due to what Star Hyundai did. The warranty claim was denied because they said he never had an oil change. He then produced 8 receipts showing all the oil changes he indeed did have and still they declined the warranty work. He was told that we had NO RIGHT to know why it was denied. On Feb 16TH I spoke to a MS. ** who said she would get back to me within 48 hrs to find out why it was denied. It is now March 5th and still no call back. Today I called corporate and theOPERATOR would not let me tell her what the problem was. When I tried to speak she said SHUT THE ** UP then she hung up. I called back repeatedly and every time she hung up. I have traded in my car and will be buying a Subaru. My son unfortunately was so desperate he traded in his car at Plaza Auto Mall and leased a new Sonata - which we all regret.

My wife and I just purchased a 2013 Hyundai Azera in November 2013. Since then we have had numerous complaints with the vehicle in and out of the service department. Keep in mind the dealership is 90 miles one way and a rental vehicle was only offered one time to us out of the several trips we had to make. Let me start with noise up over the driver sun visor. The service department could never find and still to this day the noise can still be heard. Two of the wheels the clear coat started to come off. They did not want to replace the wheels and by stating that it was a product we must had used on them when washing the car. Needless to say I became very angry and we did receive two new wheels after the fact. The vehicle being 8 months old with 27,000 miles one of the tires are so worn and legally should not be on the road. The other three tires are worn but not worn as bad. Tires with 27,000 miles should have more tread on them. This vehicle gets serviced and tires rotated every 3,000 miles and all services have been scheduled at the dealership where we purchased the vehicle but one. The service department at the dealership is the worst we have ever had to come in contact with. You have two people telling you two different things regarding the tire tread. Alignment was good and was told we needed to contact Hankook the tire company and this was not a Hyundai problem. Hyundai is the one that contracted Hankook to put these tires on the car so I feel this is Hyundais problem. The chrome molding around the two back passenger windows is popping off. The dealership mentioned on the service print out that both moldings were loose but is only going to replace the driver side molding. I guess the passenger side molding will be another trip to the dealership before they will replace it instead of replacing them both at the same time. You can clearly see the passenger side molding loose too. Hyundai did everything in their power to sell us this vehicle with this wonderful 100,000 mile warranty but every time you have a problem you have to cause a scene and get angry before anyone wants to do anything. The tires is the biggest issue. This is a new vehicle and nothing is getting done about it. Is this how Hyundai treats their customers? I guess more complaints have to come forward or even deaths before Hyundai does anything about this major problem. If you are reading this just be aware of all the complaints listed and should reconsider purchasing a Hyundai. I wish we had done more research before we made our purchase.

We bought a 2011 Hyundai Sonata Hybrid. I only get 34 MPG on the HWY. The mileage reimbursement is nothing short of insulting. I was blatantly lied to by my salesman when I purchased my car. I was very much bothered that the hybrid does not have a spare tire, so much that I considered walking away! But my salesman said, If you get a flat, we will bring you a tire and YOU GET FREE TIRES FOR FIVE YEARS. I replied, Is there a mileage limit on getting the new tires? Salesman: No mileage restrictions, free tires for five years. ABSOLUTE LIE!! I called the service department recently and the woman practically laughed at me! And last, I called the previous Mercedes Benz dealership that I bought a car from in 2002 (WHERE TRUE CUSTOMER SERVICE LIVES). Turns out the 100,000/10-yr warranty that we paid $1,995 for, cant be transferred which dramatically reduces the resale value!! Not only did the company lie about the MPG but the dealership lied as well!! I will never buy another one!

Beware brand new vehicle tire blow out!!!! To make a long story short, I am a car enthusiast and previously a Honda, Nissan, Toyota, Mazda, and Volkswagen buyer. After hearing my co-workers speak well about the Hyundai product I decided to give it a try and went well for a few years until a couple of months ago. Just recently accompanied my in-laws to purchase their 2019 Hyundai Sante Fe Limited, shortly after a couple months ago they had a side wall blow out from the right rear tire by simply going down the road without striking any debris or objects on the road with only having 2000 miles on there new car! We were prompted to call the tire manufacture by the dealers service department to find out it was Continental Tires when owners manual stated we were suppose to have Hankook or Kumho tires? Called Continental and AND THEY STATED TIRES DO NOT HAVE ANY WARRANTY!!!! I WILL (NEVER) BUY ANY CONTINENTAL TIRES OR A HYUNDAI AGAIN! Due to the fact that manufacturers dont care about consumers safety or welfare, this tire blowout was very similar to the Firestone defective tires back in the day that caused many lives sadly. Basically if Hyundai is putting a tires on there cars that are defective and neither want to take responsibly by making it right for the consumer, frankly its not worth buying!! My In-laws sadly ended up paying for a new tire $258.00 plus install because Continental said their tires have no warranty! I just recently finishing purchasing a new Mazda, and when my in-laws are done with this Hyundai it will be their last!! FYI also you might want to have it in writing on new car tire warranty because this was a lesson learned experience with tires, reason for buying new cars is so that you dont have to be buying parts, tires, or car repair. Hopefully this will help someone in the near future. Thank you for reading.

I bought a Hyundai Accent 2016 as a compact car for the city in late April 2016. The test drive was short; I did not notice any issue then. After a few weeks driving small distances every other day, I noticed that my back was getting stiff, my neck also, and I developed acute pain in the sciatic nerve. Every bump on the road made it less and less bearable. Early July, I had to drive the car on much longer distances through the city... By the third day I was crippled in bed with excruciating pain. As I was contemplating the ceiling wondering how I was going to take my dog out and feed the kids, I realized that the last time this had happened, 25 years ago, I had bought a Hyundai Excel and I had not linked the pain to the car! Instead I spent thousands of dollars at a chiropractor and on pain killers; saddened that I had a bad back at such a young age. I had no idea a seat could be so badly built; also the suspension could be so weak and of bad quality, that it could injure our backs. In between I bought a Volvo to raise a family; then a Lexus; and I had no problem even during pregnancy or after moving stuff from house to house.This time, I went online and yes, many others also experience back pain in a Hyundai. Doing yoga, bicycling and being fit, my age is not related to the problem, I told the dealer when I brought the car back. He offered 14 000 dollars in July to take my 20 000 dollars Hyundai back. He tried to sell to me a Sonata or an Elantra 2017 for an extra four thousand dollars. I refused. I simply cannot afford such a loss. Online I had found that many others also report acute back problems with these Sonata and Elantra. I contacted Hyundai Canada and they told me to try another dealership, that there was nothing they could do.I researched and ordered two orthopedic cushions and back support to help. I still have a sensitive back. It is manageable, as long as I do not do long drives. Otherwise I feel stiff and need special care and rest when I get out of the car. My yoga practice has suffered from this and I no longer contemplate becoming a yoga instructor. So please DO NOT BUY A HYUNDAI IF YOU WANT TO AVOID SUCH DAMAGE TO YOUR BACK. I will sell this car as soon as possible and will never own a Hyundai again. The second time was one too many. Now I know.

I purchased a Hyundai i20 Magna from Joshi Automobiles Mohali Punjab. At the time of delivery, several things were not provided to me though they said they’ll deliver it to me within few days. Even when I got my car insured from Joshi Showroom twice, every time, the insurance policy was sent after 6 months. Now, about the tire problem, the tires they provided me with the car were of zero quality. Just after 3 months, the tires got punctured not just one or two times. In fact, all tires were getting punctured twice or thrice a week. I lodged several complaints but there was no action taken by the dealer. Just for show cause, they issued me a fake inspection report.

Problems with 2015 Hyundai Tucson - only had it 3 months. I took it in to have them look at it and they said nothing was wrong. It shakes when you stop at a light. I hope they can take me serious. I hate to have to get rid of it. Really disappointed.

I would like to start out by saying I will NEVER lease a car from Hyundai ever again. My girlfriend and I have had our lease for about 3 months and the customer service has been an absolute nightmare. I have been trying to get paperwork from the company to change my plates from PA to MA and I get a different answer from a representative every single time I call. Not to mention I am on hold for at least an hour and have called about 10 times. I will relay my experience onto anyone I know that is seeking a new car how much of a disappointment Hyundai has been. Its honestly embarrassing how inconsistent a customer service can be. I wish zero stars was an option.

The music system of my i20 car has gone out of order. Though I contacted the local dealer for repairing, they told me to buy a new one as the same is not repairable. Thus, Hyundai is cheating customers by providing such a music system with the car. Though I had sent a number of mails to Hyundai (India), it was in vain. I think the customer care section is also a cheat - really horrifying.

The car drives fine, however am having a lot of issues with headlights and taillights having to be replaced. Not really happy with it. Headrests push head forward causing continual discomfort. Windshield angle makes it hard to clean windshield and dashboard. I also wish there were added wide view rear view mirror, or side mirrors that would show blind spots. Even so, I like having controls for my music on the steering wheel. Its a nice safety feature. I also like the number of miles/gallons feature. Nice to have a quick visual of how far you can still drive on the gas you have. Like the Bluetooth connection as well.

I leased a Genesis (2016) on 1/1/16. It had numerous electrical problems. The main problem was the dash display would malfunction. It would be blacked out completely, when driving or backing up. Sometimes it would stay on after the car turned off and locked. Other issues: All lights go out in the interior and headlights while driving at night. * Drivers side window would only go up 1 inch or down 1 inch at a time randomly. ** Battery discharge error randomly goes off every 30 seconds. ** Strange sound in back right of car, possible gear malfunction. ** Dash display malfunction. *** Possibly fixed. Did not happen again while I owned the car. ** Never fixed. Could not find the problem or never fixed. I had to file a BBB case under the lemon law of North Carolina. Hyundai fought me the whole way and lost. They had to buy back this car. Communication is horrific with their Consumer Affairs department. They did pay most of my case but still owe me money. Ridiculous I have to keep calling them. They never return my phone calls. Ill never buy a Hyundai again personally. I also plan on sharing my message with anyone so at least they heard my truth before you bought a Hyundai. Just so all know this message is 100% truth and 0% embellishment. Goodluck to all you car shoppers, and be smart!

I was on my way to work this morning and a tractor trailer nearly slammed me from behind. Later, I was flagged by a woman, who nearly ran into the back of me, and told that I had no break lights. Now I knew why the tractor trailer nearly ran me over in the morning. I went home and checked everything; bulbs, fuses, connections, and pedal. No brakes. So, I looked online for possible reasons for this and found that Hyundai had a major recall for this thing called the break relay switch. So, I looked for something that would show me where it is, how to change it, and possible other reasons for the problem. Nothing. Next, and finally, I called Hyundai and asked if there has been a problem. I was told that there is nothing that they can do and that I should go to the dealer for a check. The woman on the phone told me there are no recalls on my 2011 Hyundai Accent. I asked her if it turned out to be this switch issue that has resulted in the massive recalls for other model years, would they reimburse me or approve me to repair this and she stated that Hyundai would not. I told the lady that this is my 4th Hyundai and I have had few issues. However, losing both brake lights at the same time for no apparent reason is suspect. I am very displeased that, in spite of the million recalls for a seemingly identical problem, they would not reimburse me or approve repairs to it if it is indeed the problem. It is a shame that a loyal customer of a product and who has spent almost $100K with a company, is not honored for the loyalty given. It will be a shame for Hyundai if, for the price of a $10 part and service charge, they lose a customer. So, Hyundai, if you read this, tomorrow I am going to follow your advise and drive my car to the dealer. If they tell me it is the brake relay switch, I will trade my car in and never purchase another vehicle from your company if you or dealer do not do the right thing for a part that seems to be responsible!

I have a 2013 Sonata. I love my car (not the payments of course), took my car to xyz shop for an oil change, was advised I also needed my engine flushed - did that. It was giving me problems, take the car to blah blah dealership and Im told I have no oil in car. I asked why my sensors never came on.. no one knows. Hyundai swears they have never had this problem before but after reading these reviews I beg to differ. Oh and I also voided my service warranty but no one can tell me exactly why.

I had an oil leak at 40,978 miles only. Owned and well-maintained, I was told it was a bad crank shaft. I will need a new motor, but they will not cover it, saying there was a sludge under the valve cover. The first mechanic (not Hyundai) said it was very clean. I am waiting now for 5 weeks for a resolution.

Never buy a Hyundai!!! I bought a 2011 Hyundai Sonata 2.0T Limited and I have had nothing but regrets. Everything that could possibly go wrong, HAS! I had the famous engine failure in December 2016. It just stalled and seized on the highway and the useless Agincourt Hyundai dealership in Toronto that I took it to DID NOT EVEN PRESENT THE CASE TO HYUNDAI CANADA INITIALLY. They just asked me to bring $9,000 for an engine replacement. I had to call Hyundai Canada myself, and they also tried to void my warranty until I threatened legal action. They finally gave me a new engine and less than a week later, my driveway was an oil pool, the engine oil leak was so bad that my dipstick dried up in days!Besides the engine issue, there has been countless MIL (check engine light) illuminations: from 02 sensor to catalytic converter to issues with the gutless turbo the car has. The shocks and struts on the car are so useless too, they have been changed severally. The wheel alignment is the worst, its like it loses alignment every 3000 km! I do not drive badly, but somehow this piece of garbage always pulls to one side even after an alignment. The sunroof creaks! My backup camera chooses when its going to work, on other days it just shows me a blue screen when in reverse! The sound system is total nonsense (I have the dimension system)! I REPEAT: DO NOT BUY A HYUNDAI!!

As a loyal customer of Hyundai Vehicles that currently owns 4 Hyundai Cars I am extremely disappointed in the service received from the service department. My daughter is a college student in the area away from home. When purchasing her vehicle I added all the Hyundai Warranties offered to me in order to secure her safety at all times. Her vehicle was taken in April 2016 for repairs and replacement of a few items. She left there with not 1 item corrected. I called several times and was given several excuses. One weekend in May 2016 I drove 5 hours to address the issue in person. I was told by Curvin (Advisor) and Mike (Manager) that the issue would be resolved. Well June rolled around no action. I called the GM of this location to assist in the matter. Well he never returned my call. The only thing he did was send my message back to the service managerAfter contacting the warranty department myself I learned that Hyundai never requested the approval until June 30, 2016. Well here we are in July 2016. Still waiting on the items to be ordered. This will be my last Hyundai and I would not recommend anyone take their vehicle here. Since they were not making extra money off of me, my daughter service was not a priority at all. In 37 years this is the worst experience I have ever had...

I have had my car serviced regularly. I decided to get the oil changed at 5000 miles but went over. However, before that can happen the car starting running rough. Check the oil dipstick, there was no oil in the car. No leaks! Howd this happen?

Hyundai has been a good car. My husband also bought a Hyundai after I got mine. I will probably get another one as my next car, too. Its very reliable and has had very little issues. I liked that it is safe and its not too big and not too small. It gets decent gas mileage. I liked how it looked. The trunk is quite big. It has a very good warranty. However, I wish the music system was better. Factory battery didnt last too long. I would like a back up camera and Bluetooth features to connect with my phone.

I purchased this vehicle - Hyundai Accent GLS. I am very due diligence with maintenance & have the receipts to support this. After 3 years of owning this vehicle, the engine oil light came on. I took it in every time the light appeared. A diagnostics was conducted by the dealership with no reason. A fuel filler was replaced to see if this was the issue but again, light kept coming on. I went to Hyundai Canada as my warranty was running out, only to be told this was my issue. I recently tried to do a trade in, but was penalize for the engine oil light that comes on, a issue the professionals could not diagnose. This is a buyer be aware, I would recommend going with another brand as I was penalized for purchasing a Hyundai

I bought my Hyundai Sonata in May 2011 and was happy, until on 15,000 mile service. My tires were rotated and I started to hear a noise. I went to the Hyundai service and told them about the noise. They called me about an hour after I left my car saying that the noise coming from the tires and the reason is lack of rotation. When I asked why lack of rotation will cause this problem, service manager told me that the way suspension set in my Sonata caused chopping of the rear wheels if they are not rotated each 5,000-7,500 miles.So Dear Hyundai! I did drive many other car brands and never was too strict about rotating the tires in time. It never made this type of terrible damage to the tires. I started to check online and realized that Im not alone! Digging a bit more, I understand now that one of the vectors for the rear wheels suspension alignment is static. This is the source of the issue!I contacted Hyundai customer affairs and asked to make exception and replace my 2 noisy tires now so I can drive my new car without this terrible noise. I said that I will not continue to complain about the strict rotation requirement and will do it as they advised in the service from now on. However, I also said that such exception tires handling should be communicated when they do the service or even when they sell the car. When I did my first, 7,500 miles service at Hyundai dealership, they did not offer me the rotation nor advised that I should do it and why it is important.Hyundai customer service answer was that I should not wait for service or Hyundai to tell me that I need to do a rotation but ask the service to make the rotation. Thank you for this advice! Im now on the list of unhappy Hyundai customers and probably will never go for another Hyundai nor let any of my friends to make the same mistake!

I called the Hyundai Corporate to ask about known issues with cars like mine. The lady advised me that they have not received any complaints or issues from customers regarding the issues I am having. I advised her that I have read a lot of reviews like I am having. I have noticed that if I hit the least bump in the road my car shifts almost like its about to lose control and does not ride the best either. Also sounds like grinding when stopping like brakes or rotors. Im just hoping we can get the word to the right ones about our concerns! We need to be assured that our vehicles are safe! If anyone knows how or who to contact about this please respond. Thanks.

Salespeople were no-pressure. The Tucson is our 3rd Hyundai and theres lots of value in Hyundai, especially the warranty. Also lots of trouble-free miles at a pretty good price.

The people are great when it comes to buying your car. But when it comes to helping fix it it is a nightmare. I got a new engine 3 months ago. They had it for 9 weeks. After 3 months of having it now it is having another issue and no one seems to know how to help other than fixing it. The parts are nowhere to be found and they have NO loaner cars, which I was told at first one wouldnt be given to me because my warranty didnt cover it even though had they done it right in the 9 weeks they had it, I wouldnt be in the position I am right now with NO car. After struggling for 7 weeks last time, they finally gave me a loaner the last 2 or 3 weeks of it all.Now we are at yet another situation where they cant help. This is completely aggravating and disappointing from Gates. I have been with them 7 years and this has been the worst yet. No big issues have happened in the past. My car is a 2014 with 41,000 miles and it shouldnt be where it is now. It has been well maintained and cared for. Before you buy, just know they are great but thats their job when selling. But when it comes to fixing things later on down the road, good luck.

Don’t use Hyundai’s emergency roadside assistance. They left my wife stranded in 105 degrees in rush hour traffic on a busy highway. She had a flat tire and called Hyundai Emergency Roadside Assistance and two hours later they canceled her tow. They blamed it on AAA. They said to call our own towing company and we would get reimbursed. Four months later no reimbursement. Hyundai roadside assistance is worthless and dangerous.

After buying a 2017 Hyundai Sonata Sport in October of 2016, we noticed, at the first washing of the car that the clear coat was marred in several areas. We immediately reported it to the dealer. We took it in, he agreed that it was a defect, and sent us to several different body shops to see if anything could be done. We had it detailed (at our expense) and buffed but the marred finish was still visible. The dealer then advised us to call the manufacturing which we did. After months and months of runarounds from Hyundai Corporation, we are no closer to getting our car fixed. Their case managers dont return our calls when they say they are going to and every time we call them, we have to repeat our story countless times. Today we were informed there was NOTHING they could do. Sorry! We feel like their customer service is very poor and that stall you, hoping you will give up hope and go away. I will never buy a Hyundai again after this experience.

This complaint is in regards to the Hyundai customer service team. I have been in contact with several associates and managers, concerning a state to state transfer of my vehicles registration since November 19th, 2021. On November 19th, 2021, I contacted the team (via (800) 523-4030) to ask the best course of action for receiving, completing and returning the required documentation for this request. I was advised to mail in the documentation, to the overnight office located at the following address: 5505 N. Cumberland Ave., Ste 307 Chicago, IL 60055-4301.The package was delivered on Nov 22, 2021 at 9:48 am and signed for by an associate. After not receiving any follow up, I contacted the team again on December 9th, 2021 to confirm delivery. No confirmation was provided and I was told they would be following up with their partners in Chicago. I followed up again on December 17th and the 27th, still no answer or record of previous conversations. On the 27th I resubmitted the state to state transfer request via email/secure message. I was referred to the escalations department and have followed up 5 times since as resent the email once. Including today. There is still no record of notes from previous conversations or requests previously sent.Today I asked for a 4th submission via secured messaging, a copy of my title and for yet another email to be sent to the titles and complaints department. None of which has taken place. I am currently paying monthly for a vehicle I cannot legally operate, due to the customer service teams blatant neglect for the last 2 months. Each time I call I have to repeat this story. Enough is enough.

My 2017 Hyundai ELANTRA that I bought new has 73,000 miles and the engine has blown up, We have service records HYUNDAI refuses to fix my car! It sat at the first dealership where we had it towed for SIX WEEKS after it overheated with NO WARNING! This dealership told me several different things were wrong with my car...Then they finally told me it could not be fixed it would have to have the Engine replaced. Dealership told me it WOULD be covered under warranty because we were under the 100,000. I asked to have it moved to what I thought was a more reputable dealership because of the length of time it took them to tell me what was wrong with my car and the different things they said were wrong with my car. I had lost faith in that dealership but at the time still had faith in Hyundai! We also had spent six weeks with no car!!I was afraid dealership number one could not fix my car because they stated they only had one mechanic and were a much smaller dealership! Had car moved to second dealership who I thought was more reputable after they received it seven days later Hyundai CORPORATION is now saying it is NOT covered under warranty! So I was chastised for moving my vehicle From one dealership to the other! I have the same service records I gave to the second dealership that I gave to the first dealership where it was covered under warranty! If you can help in this matter please email me at **.

I am not going to give my full name via an email message due to security reasons. I will note, however, that when I sent messages to finance online, both my name and my account number where showing as if attached to the email and I repeatedly received what appeared to be canned responses asking me to give my full name, via my email. I find this unsettling - as if finance is deliberately delaying or avoiding addressing issues and/or questions from its customers that take their time to write them. I further question the point of sending finance emails... It is neither helpful or gives me any confidence that my needs are being addressed expeditiously or that I am cared for as a customer that pays on time and cares about ones credit.Last month, I not only wrote finance multiple times, but I also went to the dealership and spoke to the finance department. The department kindly explained to me what their limitations are with regards to what my concerns were at that time (Hyundai received three payments in January via Wells Fargo and I wanted my account reimbursed for the overpayment) and I ended up having to sit in someones office, just to call finance outside of the state to try to resolve the issue. Given Wells Fargos recent debacle, I dont know who is at fault but I made every effort to make sure that finance received its correct payment up to and including an attempt to pay in - person and in cash.All that I asked yesterday (literally two weeks after supposedly getting the initial problem resolved) is that finance justifies a $47.67 request for payment this month included with my monthly car payment (which also increased) so that I can determine what to do. Finance wrote me back. They obviously have my email information. They referred to me by my first name and know my account number. My account information was attached to my email. I do not understand why I am having such a difficult time paying finance my correct auto payment since the new year. I had a Hyundai for over 10 years prior to the one I lease now and it was paid off before I got rear-ended and ended up having to lease another one.I never had any issues at all period with my payments or with the previous (paid off) vehicle and now, all of a sudden, after the new year I find myself with a car that I have to keep bringing in for the same repair and issues with making a simple car payment. I am frustrated and think it is ridiculous that I have to jump through so many hoops just to make a simple, correct auto payment. I also find it insulting. I do not understand what the problem actually is - Is it the online system? Is it that finance does not permit the dealership where customers purchase their vehicle to discuss or have access to information once the vehicle drives off the lot? Is it Wells Fargo? I dont know. But I do know that when I triple paid in January and then walked in to finance to pay in cash, I could not do it.And, after repeated efforts to resolve the whole debacle, finance has the audacity to ask me to pay more and has not justified why. This is not the way to handle a long time customer that pays on time. This is the first time I have ever leased a vehicle and this experience is ruining my enjoyment of being a Hyundai car driver and owner. Why would I want to give my full name in an email? Any person with an ounce of common sense would not do that in a Gmail.

Almost got killed in Tucson. Wife and I driving home at 11.30 pm. All electrical cut out on major highway. We got power on after 2 min. WE WERE LUCKY THAT WE DID NOT GET HIT. IT STARTED THIS PROBLEM 2 WEEKS AFTER WE BOUGHT THIS CAR. Have had it in the shop and they say nothing is wrong.

I bought my car in October 2011. I have been so far 13 times at the dealership, one of them being over a month because the chassis broke! I havent complained until today because my steering wheel started ripping apart due to the humidity. I went to the dealer for it to be replaced and Hyundai Canada apparently only replaces the steering wheel with the older model being the silver trim. Moreover, the trim was already damaged. I have the dark silver. I mean really Hyundai ran out of the dark silver trim steering wheel. So I asked them to put back my old steering wheel even though it is ripped. In one week I am going to see them again for a drive axle problem and re-install my old steering wheel.

First of all. My first mistake was buying a used 2011 Hyundai Sonata. The car was OK but then after some time the car started stalling and I had my 4 year old daughter with me. Just when I was getting off the freeway it stalled on me twice. The car would make a clicking noise. Took it to the dealership and they said it had to do something with the steering wheel after I paid for a diagnostic check. Anyways it was too much and they said it didnt affect the car. I only ended up purchasing a new battery. Then my car totally gives up on me and stalls. Doesnt want to turn on anymore. Had to get it towed to Hyundai in Cerritos on the last week of February.It needs a new engine and hyundai is taking care of it and a few other cars with the same issue. And its been quite some time now and still have not received the engine and no update on whats going on with my car. But they did call me 3/25/17 to offer me a SPECIAL offer for this recall campaign due to the inconvenience. And at the dealership they hit me with yes you can get a new car BUT you need to put $3000 down. I understand I would be receiving a good deal (employee discount) but this is not helpful at all. Im struggling not having a car and not getting a loaner. and I reviewed all the complaints... its unbelievable. I should have done research before going with Hyundai. VERY DISAPPOINTED.

2013 Elantra GT - Defective CONTACT ASSEMBLY-CLOCK-SPRING Replacement Part # 93490-1W120. This is a BIGGIE! This item is called a clock-spring and is poorly designed and poorly manufactured and WILL fail at any given time. Its failure can be either constant or intermittent. You can start the car and all the idiot lights go out as designed, then turn the steering wheel in any direction and two things occur: 1. It illuminates the small SRS idiot light on the dash and, 2. Completely DISABLES your SRS system which means NO AIRBAG protection or any other protection on the SRS circuit! This puts you and your family at risk of death or serious injury should the device fail.Hyundai has several other campaigns in regards to this clock-spring HOWEVER not all models and VINs are covered despite the continuing failure of these devices such as mine. Hyundai will not cover this CRITICAL SAFETY device and you must pay all parts and labor to bring your 4 year old car back to being a safe vehicle as originally purchased. John at Hyundai Corporate attempted to get my repair covered but failed...Hyundai simply does not care about your safety or mine unless they are forced by the government. Look at how they tried to overstate MPG of vehicles...I STILL get money from them for lying to me about their gas mileage on this vehicle! All this is verifiable, just Google and read the number of complaints! Why should they not be held accountable for their poor choices and decisions when we hold other manufacturers such as Airbag mfrs., baby furniture mfrs, dresser furniture, other car mfrs. accountable.My repair was $271.84 + tax but instead Hyundai opted for a NHTSA complaint, several bad reviews, a visit to the FTC website for a complaint, and a campaign of my own to inform the public of this shameful company and their below standard engineering and manufacturing. They designed a CRITICAL SAFETY SYSTEM with a HIGH FAILURE PART with an original warranty of 60K miles that puts your life in danger...even Takata didnt get away with that at ANY MILEAGE! AND...their replacement part, OEM replacement part, only good for 12 months or 12,000 miles! Even THEY dont trust the part. TERRIBLE design!

I am writing to bring to you attention a serious dissociation between the Hyundai customer value mantra. Starting my family and myself have been very loyal customers to Hyundai brand, group and dealerships in North America and abroad. That is why it pain me that my trust in the words of your dealers at the Miami Gardens Lehman Hyundai was abused during my September 14, 2014 purchase of a Hyundai Genesis Coupe 2013. I expressed one of the major problems during the test drive. I asked clearly about the water droplets from the back window and was told it was condensation, which I now know to be a prevalent defect in the Hyundai Genesis Coupe architecture after being told there was no leak found on September 20, after take a picture and sending to the dealer that sold me the car. Part of the deal included tinted windows which took three days and continued broken schedules. When asked about the light scratched I was told it would be taken care of which took a week of my car being left in the auto body parking lot having to be completely repainted.On the Friday when picking up the car the key were nowhere to be found where I had to use the spare. I recently went back to the dealership to speak directly with Paul, the dealer that sold me the car, and was told he was terminated from the dealership based on conduct. I am at a breaking point, I have let so many negative aspects to the sale pass because I loved the car, but the more I think of the time and pure disrespect it leaves a bad taste. I would like a processed investigation into my sale to be implemented and will be waiting for a conclusive resolution.

I was just recently in an accident and I was going 40 miles an hour when the accident occurred and the other lady was going around 30 mph, and at the speeds both of us were going, the airbags in my 2005 Hyundai Elantra did not deploy. How hard does a person have to be hit for the bags to deploy? I think this car is one of the cheapest made cars. I can remember when I got caught in a hell storm, the body on my car was beat up really bad. I wont do Hyundai any car again, I dont care how they look.

I had a problem with my air conditioner while on vacation. Went to a Hyundai dealer in Florida, They had to repair the part. I paid for the work because US does not accept Canadian guarantees. I have been waiting over a year for my refund. They agree to pay within 6 to 8 weeks - what they did not mention is in what year.

I took my 2009 Santa Fe to our local dealer for a leak in the factory-installed sunroof. The first time, they supposedly made adjustments to tighten the window down. The second time, they said the seal was bad and they had to order a new sunroof window. My question was why they didnt find this the first time. The third, they replaced the window. Now, this one leaks worse than the original. This has happened all in the last 3 weeks. I have no faith in the dealer that is doing the work. But since it is still in factory warranty, I am stuck. We have had nothing but trouble with this vehicle since we have purchased it. But we are stuck with this lemon for a little while longer.

Well, I have now officially scratched Hyundai off my list of car companies I will ever buy from or deal with again. To me, customer service is important and when I find a car company that treats their customers no better than United Airlines I take note and tell others. It all started with a known engine problem with my Hyundai model that was diagnosed at two different repair shops one independent and one Hyundai service dealer. The dealer advised me that even though I recently went out of warranty, it was a commonly known problem and I should contact Hyundai Consumer Affairs at (800) 633-5151 and see if they could help.I then opened a case and a fellow at Hyundai Consumer Affairs named Christen asked me what my desired outcome was. I was being reasonable and said I would at least like them to cover the cost of the faulty part, and he said he would open a case and said it seemed like a reasonable request and would likely get approved. The only stipulation was that I take my car into a Hyundai dealer for the repair work and talk directly with the service manager. Once the work was completed, I was told we could get this resolved with Hyundai within a week to ten days.Two days later I was provided with the repair costs from the dealer along with a message that my case # ** that was created with Hyundai was denied. I was then advised by the dealer to re-contact Hyundai Consumer Affairs at which time I now talked with Zira who informed me that the decision was final and there was no chance for appeal or reconsideration. I was at a dead end with Hyundai. She said if I had a problem I could contact the Better Business Bureau which I most certainly did along with writing about my experience here.At this point, I dont expect Hyundai Consumer Affairs to do what is right after misleading me into one of their service dealers and then leaving me with the full bill payable to Hyundai. I do however want to now share my experiences with other potential car buyers so they know what to expect from Hyundai in the way of customer service moving forward if they ever consider buying a Hyundai now or in the future. After how I was treated by Hyundai Consumer Affairs, I certainly know they will never get any business from myself, my family, and many of the people I know.

OEM radio not covered under any warranty. I have a 2015 Santa Fe. One hour after I took delivery, a HID headlight started flickering. Astonishingly, Hyundai denied the claim initially as its a ‘wear and tear’ part. An hour old… Eventually, they caved and replaced it. 3 years later, the Infotainment unit started looping on startup. Despite their vaunted 5-year warranty, and the 7-year extended Hyundai branded warranty I bought, its not covered. $4000 OEM, and Hyundai could not have cared-less if they tried. Do not trust hyundai – not the car, not the company, not the warranty. Not even the dealership. Avoid at all costs. And costs be sure!

Im sending this email as a complaint against the Hyundai dealership in Plano Tx. (909 Coit Rd , Plano). One of your employees, Nicholas ** has a Pending Felony charge (Family Violence-Strangulation) and has also been arrested for Grand Theft Auto. This employee is giving Hyundai a bad name and owes me a sincere apology.I personally went in to Hyundai on October 7th (Friday) to order a manual for a 2011 Sonata. The man took down my information (name and number) and told me it would be in the next week (most likely Tuesday). I left and never heard from him again. One week later on October 14th, my girlfriend, Jessica ** heard from Nicholas ** (her ex husband) a salesman that works up there. He works in a completely different building than the parts department where I placed my order for the manual. He texted her and told her that her manual is in, but that I wasn’t allowed to come pick it up. He said that I made a scene when I went to place my order for my manual. Nicholas and Jessica ** are separated, and have been for 6 months. Their divorce will be final in December. Nicholas is still very upset that Jessica left him and sees me as the reason for it all. When in reality he is the one to blame. But I came in as a customer that day needing a manual for our Sonata. I didn’t even see Nicholas on the day I came in and I didn’t want to. He claims I made a scene. The scene he is referring to, is when Tarrah (a salesperson) was assisting me to the parts department and helping me get what I needed, she asked my name and I told her who I was.She immediately made the connection of who I was. Nicholas had told her, other employees, and his managers all about his personal life; making up off the wall comments and stories about me and his ex-wife. But I didn’t come up there to discuss this. When Tarrah told me all he said about us (slandering Jessica and myself), I simply told her none of what he told them was true. I then placed my order and left. That’s when Jessica got a text from Nicholas about the manual even though he had nothing to do with the order I placed. He got my information (cell number and order I placed). I’m angered by this because it is an invasion of my privacy. He is a salesperson and he shouldn’t have had anything to do with my order. Jessica didn’t place the order, I did. And I went up there as a customer. Not even wanting to deal with Nicholas. I just wanted my manual. So Nicholas then told Jessica that since I made a scene, I’m not allowed to come pick up my manual or else the police would be called. I was furious and outraged. I never spoke with the manager and was never contacted directly by him. Jessica however was contacted again this time by the manager Roosevelt, and told him my side of the story. She told him that she and I were willing to sit down with him and review the security camera where I made this scene they were referring to. The manager said that it wasn’t necessary. Jessica told Roosevelt (manager) that I planned on going to corporate offices and complaining. That’s when he stuttered over his words and quickly said he would have someone call for my mailing info and credit card number. A few days later, I received a call from someone in parts asking for my billing and shipping info. I could have just driven right back up there and dealt with them personally, but not wanting anymore drama, I gave him my info. I asked when I was to be contacted by the manager, and he said he had no clue. And when I called the next day to speak to the manager, I got the same answer, He is with a customer or He is busy at the moment. That is why I’m going over their heads and coming to you.All I wanted was my manual. I expected an apology from not only Nicholas, but also the manager. But I have yet to receive one. I came up to Hyundai as a customer, and was treated like a criminal. When in reality Nicholas ** is the criminal. He has been arrested for Grand Theft Auto, and was recently arrested for Family Violence charges (strangulation to Jessica), the charges for this recent one are still being processed. Nicholas has a temper and he hasn’t gotten over his separation from Jessica. He and his manager are giving Hyundai a bad name. I expected to be treated like everyone else, just a customer, personal life aside. My family does business with Hyundai and has for years. Its just a shame that a few people can change the way we view Hyundai. I need an apology.

Their cars will leave you on the side of the road one day with no help. If they promise something get it in writing. If they recall something it will go to banks mailbox not yours so you have to check recalls yourself. They tell you when you buy a vehicle they if they need to fix it they will give you a loaner vehicle when its broke down. No loaner is given with extended warranty. They find a way to avoid it. They say they reimburse you for rental vehicles. They dont even have a department that reimburses you. Get everything in writing. I can tell you right now every 5k miles alignment was off. My shocks struts only lasted 20k. Replaced 3 times now. Tires wearing wrong since owned. The vehicle dealer alignment doesnt fix it unless you get alignment every 2 oil changes. Air intake funnel before the filter isnt really attached. Just sits there in front of snorkel transmission.Shifts rough when its cold. Their tint they offer always bubbles. The air conditioning smells like mildew shortly after you drive off the lot and every 5k miles after they fix it. Not sure how they fix it but comes right back. The gas mileage they state only lasts 10k miles. After that its about 5 to 10 less even with recommended tire inflation. The paint is horrible. Chips and flakes at 30k. Wiper blades need replacing. Right when you buy the vehicle motors are noisy of the lot and only get worse. The hybrid battery needs replacing at 60k and depending on how often you drive it voids your warranty and if you dont keep more than 30 miles of gas in your car at all times it voids warranty.The first day I drove off the lot my back passenger door lock started buzzing really loud every time I went from park to drive or lock the doors and they had to order the part. Took 2 weeks to get it fixed from day I took it in. Inside cabin is super noisy of outside traffic noise and tires when getting up to freeway speeds. I should have took a test drive on freeway because that would have been a deal breaker. Thats about it. Cant wait to get out of this vehicle. 5 recalls in the first year feel like this car is always at the dealership service department.

On June 14, 2014, around 7:30 p.m. I started up Sideling Hill in Maryland. My car -- 2004 Hyundai Elantra slowly started to lose speed. As I looked at the speedometer, I noticed it was declining to 40 mph and accelerating did no good. Suddenly smoke started to come out of the drivers rear section and the oil light came on. I immediately pulled over and stopped. The car did not start again. I had it towed back to my home area to a repair shop that the two driver recommended. The guy looked at it and called me that week and said the oil pump was gone and it needed a new engine. I decided to get a second opinion and had the car towed to another mechanic. He said that he ran a couple of tests and that it needed a new engine.... not sure if it does or if neither wanted to fool with it. Anyway, I decided I need my car (single, 62 years old and have elderly parents who live at a distance). The mechanic ordered a used engine in decent condition but it was a 2002 that would fit my 2004. When they got it and started to put it in, it did not fit as my engine had a variable down timer and the 2002 did not. However, when the mechanic checked the engines that would fit my car as well as checking with the salvage yard and my VIN both found that a 2002 should fit my car. However, it does not as evidently my car -- a 2004 was fitted with a 2003 engine. So no instead of having my car finished July 4th week, it is again waiting for another engine, which is extremely difficult to find. Its been going on a month; I have family in the area. My friends are all gone and/or working during the day while Im at home. So, Ive been taking public transportation (cabs) for errands, which of course is inconvenient and costly. I emailed Hyundai and of course, I received a canned reply saying the usual. Ive had the car and overall its done well but Im frustrated that they would fit cars like this and then it comes back to haunt the consumer -- me. Of course, it doesnt help that Sears did a tune-up awhile back and didnt mention that there might be something wrong with the engine. The mechanic who now has my car says that it was running on only one piston -- the tune up was done a year ago. Last year, the rep at Sears had wanted me to have my anti-freeze and steering fluid replaced and I had said not at that time. Another post I had read mentioned that he had a similar issue as a result of his anti-freeze leaking. Im wondering if Sears did not replace the lids or valves back correctly. Anyway, Ive got a major expense on my hands and am currently unemployed. But my main concern is that I cannot get out in case of an emergency. So my car is still at the mechanics going on week 4 now. And there is no sign of finding an engine that will fit the car as it is.

Purchased a 2013 Hyundai Genesis Coupe in May 2013. It unfortunately came to my attention that despite what Hyundai labels as Americas Best Warranty, that this same warranty will not be honored for the repeat breakdown that also occurred in May 2014. The problem that is being referred to occurred for the first time this past May 2014. When the driver made a left turn on a side street, he heard a loud noise coming from under the car. Upon further inspection, the vehicle was not able to be driven and therefore a flat bed came and towed the vehicle to the closest Hyundai dealership, which was College Park. Once the car was able to be inspected it was determined that the rear differential case cover bolt broke off; (actually it completed sheared in half) which in turn caused damages to the passenger side axle, propeller shaft, shaft assy, and flange assy. After a few days of going between the dealership and the manufacturer it was determined that it would be covered under the warranty and they then arranged for a rental car and began to do the repairs. After a couple of weeks, the car was completed and it was driven without any further issues until the most recent incident, which occurred October 9. Once again, the driver was making a right hand turn coming out of his work-place parking lot. Again there was a loud noise and this time the car was left totally inoperable. Because of the mechanism of the defect the car had to again be placed on a flat bed and towed to the College Park Hyundai once again. Again there was communication between the dealership and the manufacturer, but this time it was determined that it was NOT going to be covered under the exact same warranty that covered it in May; definitely something that was hard to figure out; how a different opinion was made this time. If you compare the work order from both May and October, once again you will see that the rear differential case cover bolt broke off; (again, sheared in half). As you can imagine this then in turn caused damages to the passenger side axle, propeller shaft, shaft assy, and flange assy. The warranty is not going to be honored and base the defect on the operator error or something along the lines of the way the vehicle was being driven. I find it hard to determine how the exact same defect can be covered under the main warranty at one point and then 5 months later have the exact same problem occur and NOT be covered under warranty. In addition, if you look at the repair order from the May event, you will note along the side Limited Warranty; parts and labor warranted 12 months or 12,000 miles, whichever comes first. So this is yet another warranty that Hyundai is choosing not to honor. I find it very difficult that a company can come to two completely different conclusions on almost identical defects.When we called the consumer affairs division, unfortunately we were not met with the courteous of individuals. And I can’t even blame this on someone having a bad day as with every time that we have had to call the consumer affairs office to try and deal with this problem, we again were met with less than professionalism. After discussing this problem and going between many individuals, you have come to the conclusion that now you are willing to split the repairs 50/50; and we still have not been offered a rental car to use while all of this is figured out. With your latest decision is that after it does get fixed (under warranty or partly under warranty), what warranty (or will there be a warranty) is going to cover these repairs yet again. It is unfortunate that it has come to this. I am hoping that Hyundai would honor the warranty that claims to be the Americas Best Warranty and fix the vehicle. If Hyundai does not consider this under warranty, then what next?? How am I to know what Hyundai warranty they will honor and what warranty they won’t honor. It doesn’t seem fair or ethical that a business manufacturer can decide not to cover a warranty just by saying so. It is a shame that a letter such as this has to be written before Hyundai will consider a different conclusion and come to the realization that the bolt that was sheared in half yet again should and does consist of a defect covered by the warranty. Anyway, after all is said and done they refused to cover it under warranty and estimated repairs at over $6000 dollars. I will never buy a Hyundai ever again and have been telling everyone to run, dont walk as far away from a Hyundai purchase as possible. Whatever happen to the customer is always right. Thank God for Lemon Laws; we will let the courts figure it out.

I just leased a new Sonata. And after the deal was final and I took possession of the car. 6 days later, I was contacted by Hyundai finance (Kevin) at the dealership. I was told I needed to come back in because they made a mistake with the bank rate and the residual was too low. I was told my payment was going to go down 5 dollars and the residual was going to go up 2700. I was also told once I got to the dealer that I was entitled to a Platinum Bram Auto Protection plan for the length of my lease. When I asked why I was getting this I was told for the inconvenience and its just how the new numbers work out. After signing the NEW contract, I was called yet again 5 days later to come back to the dealer, that there was a mistake made again, and they did not take into consideration the 21M miles that I originally needed and had in the deal. When I went back the finance guy and the GM had me in the finance room and I was told they need to either raise my payment, or take away the miles and the protection plan. I said I already have a signed contract, plates, keys... Etc. for 2 weeks.He told me if I did not sign, I would not get a payment book and it would be like I have a stolen vehicle.I left the dealership in complete despair. I have never been strong armed and treated like this. I told him, he was threatening me and that I have a legal contract. He said, Go see your lawyer, that contract is void. He wants me to sign a different deal than the one I have and give back everything that they have in my contract. PLEASE LET ME KNOW WHAT I NEED TO DO TO KEEP THE CONTRACT THAT I WAS GIVEN AS WRITTEN, AND THE CAR.

This company claim to be helping during this difficult times. They are not. They play games about payment dates so they get excuses and reasons why they cant help you. Very bad customer service from Mike on May 18 at 3:45 PM. Dont use this company they just want all your money and will not help you.

At Greenway Hyundai, had service advisor Darrell tell me that by turning on my car 1 time, he couldnt get my car to duplicate the hesitation in it starting. Ask me 3 times to explain what is going on with the car. He was making it seem I had NO issues with my car and that I didnt know what I was talking about or why I was even there. Called Hollar Hyundai to set an appointment to get my alternator replaced. Derek said they were booked, but would try at 2pm, but no guarantee they could touch it today, even if I got there, then said that since my mileage is close to the expiration of the warranty of 60,000 (actual miles then was 55,555) that the warranty may not cover it! I paid for a warranty and for them to say Im CLOSE to expiration that they may not cover to replace the alternator of $750.

I am the original owner of my 2011 Hyundai Sonata. There has been recall after recall. In August of 2016, Hyundai completed the Campaign 143 Recall (Power Steering). Within a couple of weeks after, my steering wheel starting making clicking noises when I turned. Right after that, my air bag light came on. Shortly after, my steering wheel started shaking when I went over any bumps. Now it is so bad (the shaking) that my steering wheel acts like it is going to pop off of the car when I go over a speed bump! So between the clicking, air bag, and violent shaking, this car feels incredibly unsafe to drive!I called Hyundai and they asked, What exactly do you want us to do? I asked if there was a recall since thousands of people are having the same issue, and the customer service rep said, There is nothing regarding a recall for this issue. I am so fed up with Hyundai. Every time I get my car back from the dealership after a recall, something else happens. I take excellent care of my car and yet it comes back to me from the dealership worse than when I take it in. When will Hyundai finally issue a recall on this as it is clearly a Hyundai faulty part?

Purchased a Hyundai Kona in 2018, just over 30G miles while in Colorado the check engine light goes on (this is August 2020). Take the car to Boulder Hyundai, they have no real idea what is wrong with it, replace injectors, debris in engine, they dont know why.... Wont release car as it could be unsafe, all 4 pistons misfiring so bad that the steering wheel pulls aggressively to the right. Supposedly they fix it, I am told if check engine light comes back on, stop car immediately and have it towed in, as it is dangerous to drive. Well Sept 7th, check engine light comes on again, steering wheel pulling aggressively again due to misfiring. I stop, have car towed in. Nalley Hyundai has had my car since 9/8/20. Replaced everything again, still same problem, they are in no rush to help, they have had my car for OVER 6 weeks, no clue whats wrong, I am completely at their mercy! Still making payments on car I cannot drive, they refuse to take it back and make it right. So I am paying on a car I have not driven in over 6 weeks and there is nothing I can do about it! Dont buy a kona! Dont buy a hyundai! They dont care at all and you as the customer have no advocate!