Honda customer service and Jazz/Fit the worst. Parts fall apart like no other car I have ever owned, and dealers acknowledge the faults but Honda turns a blind eye. (Wear and tear - a year after the purchase in the first case of the same issue!) Being reviewed by Consumer Affairs, wouldve hoped for better. Toyota or Subaru for me.

Excellent vehicle, great value, great resale, longevity. Features like folding back seats, secure trunk in the bed, performance, safety features, wide body, comfy front seats. Drives like a large sedan.

I purchased a 2012 Accord Crosstour last fall. It is top of the line, two wheel drive. After running 5 full tanks of gasoline, I averaged between 19.375 and 20.375 mpg consistently in that range (half city and half interstate driving). I called Eskridge Honda, where I bought it and told them my problem. I live in Shawnee, OK, about 40 miles East of Eskridge, the Oklahoma City dealer. The person at Eskridge told me to bring it in. I did and when the maintenance manager looked at the mileage, which was then around 340 miles, he said to me, sorry, Honda will not let me touch this car until it has 10,000 miles on it. I now have over 2,000 miles on the car (02/06/2012). I still get the same mileage per full tank. I think this is one of the best looking cars on the road. It is black outside with black inside trim. I really dont understand the 10,000 miles requirement before the car can be checked out. I have bought several new cars in my lifetime. My last three cars have been Hondas, an accord (top of the line with navigation) and the one before that was a Civic (top of the line with navigation). I got the kind of gas mileage the sticker stated, very good. They got good gas mileage during the first tank of gas that I ran through them and did the last tank of gas that I ran through them. That has been my experience with every car that I ever bought. Always a new car would get the best gas mileage when it was brand new than later on. This talk about it needs to be broke in first has never panned out with the experience that I have had. I am writing this email mainly to check if this in fact Hondas policy. I would like to hear back from you but not from an attorney. Just tell me if this is your policy that you wont check the car out until it has 10,000 miles on the odometer.

Do you think you’re getting a good deal when you buy a Honda. It turns out that the way they make their money off he was by nickel and dime and you throughout the ownership experience. The dealers will make money off you with the ridiculous service intervals from the car. The financial services part of Honda will make money off of you from hitting you with all sorts of fees. The cost of ownership of a Honda is much higher than people realize, because the company‘s business model is to sell good cars are reasonable prices, and then screw you for the remainder of your ownership experience. This was my first Honda, and it will be my last. I have since moved on and bought an Audi, and while the upfront cost is higher, the ownership experience is night and day different. I don’t feel like I’m getting screwed over every single interaction I have with the dealer or the company.

My name is Latifah, 55, mother of four, from Malaysia. I am a Honda Civic Hybrid owner. I would assume that with all the recent hype behind the Class Action lawsuit against Honda in the U.S. on grounds of cheating mileage claim and also Heather ** vs. American Honda, Inc. case at California Small Claims Court, you would have probably guessed where my story is heading. Well, to cut a long story short, my Honda Civic Hybrids IMA battery went kaput after a year and ten months of owning it from brand new. My HCH is one of the earlier Hybrids to be purchased in this country. I am not so fussed about the failed technology part of it as this can happen to the very best of us, but I am very concerned and terribly upset about how Honda ridiculed and humiliated a customer who is an early adopter of their Hybrid technology. Instead of helping me out with a technology that they admit is still in its infancy, the company decided to make an example of me, a caution to all and any hybrid buyers, that there is no sympathy from Honda if the expensive IMA battery fails.My initial request to Honda was for a straightforward battery replacement, but they refused, insisting that the fault with the car occurred outside of the warranty period. Having exhausted all avenues of communication with the company, including writing directly to the CEO and receiving no evidence of customer care, we had no choice but to seek compensation through the Malaysian Consumer Tribunal late last year. Even at this point, Honda refused to make an offer for reasonable battery replacement, but instead came up with nonsense terms and warranty which I rejected. The Consumer Tribunal Court here disallow lawyers to represent parties in order to keep cost to a minimum and give access to everyone, and without the benefit of fancy legal jargon to defend themselves against my simple statement of facts, Honda lost. To put it simply, the tribunal found that Honda and the dealer that sold me the car was unable to defend their false advertising that claim of 10-12 years lifespan for the IMA battery. The tribunal ordered them to pay me back an equivalent of US$7,000 in compensation. Just like in Heather **’s case, Honda in Malaysia appealed for a judicial review at the High Court shortly after. I can only release the Consumer Tribunal Grounds for Judgment here as my High Court case is still active. After plenty of spinning and hair splitting by their lawyers, it seems like Honda may get their way after all through the legal channel of this country. But I will have to wait for the verdict to be released 27th of this month. Yes, my story does sound like another typical narration of a victim of corporate fraud who then gets away with it because they can afford expensive lawyers who will do anything to get their clients off the hook.The reason why I am writing this is to seek help from International Media to actually cover my story. My story is minimally picked up by the media here, especially the motoring media as most of them are in the pocket of Hondas advertising department. I wrote to the authority and government agency here, but no one seems to be interested to entertain my complaints either. Meanwhile, Honda enjoys maximum advertising coverage for their Hybrid range by bringing in more Hybrid cars here due to tax incentives. The victim, the public here then blindly buys a Honda Hybrid without knowing that Honda will turn on them once the dirt hits the fan. This is not about my loss anymore; this is about principles and my rights as a customer. If this was back in the days of glorious Japanese industrial standards and discipline, nothing less of Hara-kiri would be expected from Hondas CEO if a blunder like this were to take place. Today, they can pat each other on the back congratulating on their sales success for their infamous fraudulent green car. Hope this finds you well. I am more than happy to answer any questions and I will be grateful with any help that I can get.

I leased a 21 passport with my husband last month from Honda. The sales team was great, price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer. I blame the maker (Honda). Since we bought the car I have been driving it back and forth to work and with my son. After a car wash one day I had noticed rust behind the wheels. I told my husband about it he said it wasn’t like this when we bought it. About week later I started to notice a weird feeling when driving so I gave my husband the car to drive. After him driving it he feels it has some transmission issues. Between that and the rust he was super pissed. He contacted Honda hq and brought it for service. The manager was super helpful and nice my husband said but unfortunately after the visit the rep that came from hq told us the car is normal! I’m sorry rusty/not proper functioning transmission is not normal. I am very unhappy that I do not feel safe to drive this car and now every month I have to pay for something I can’t even get behind the wheel. My husbands friend has the 20 passport. No issues. No rust. No transmission problems. Why is this the issue with the 2021? Issues after a little over a month of ownership not a good look. Awful job Honda!!

I came for oil change and tire rotation on 9/23. After the services were performed, as soon as I went out, the check tire symbol came on my dashboard. This morning, I came to the dealer again and they took the van. After an hour, they said they fixed it. After riding 2-3 miles again, the check tires symbol came up. I again drove back to the dealer and they said the tire has to be replaced now. There was absolutely no problem with my van when I came yesterday for oil change and tire rotation. If there was a problem, they should have caught the problem on my 2 visits (within 7 hours). If I have to come 3 times in a span of 18 hours to a Honda dealer, what quality of service the dealer is providing?

I purchased a Honda Insight 2020 on the last day of 2020 and got a pretty good deal. I got a flat tire and called Honda Roadside assistance-- the car does not come with a spare. Only a box to blow the tire back up and I guess plug the hole with some time of goop. The instructions seemed daunting so I asked if the roadside assistance could help me with this and was told NO-- all they could do was tow the car. The first person I spoke with from Honda said they could transfer me to Honda care to help me walk through the steps but instead got another roadside assist person (I think his name was Aid, pronounced Ed)l. He could not understand me and kept asking the same questions when I explained it to him. It then turned out that the puncture was on the sidewall and the machine will not work when there is damage to the sidewall. Additionally, Honda would not let me ride in the tow truck. Normally a flat tire is not a big deal; if I had got help changing the tire I could have been on my way. Instead, the car needed to be towed and I needed to find another way home and had to wait a day for the tire to be changed. What if I had been far from home with no one to pick me up? I would have been stranded. It is absolutely irresponsible for Honda to put people in this situation. Honda should provide a free spare tire and kit. Mary Jo **.

We love this car (Honda HRV 2016) but this is the first model of the HRV and it rattles considerably on the doors as well as the driver odometer panel. We have taken it in to be serviced twice but no one can seem to fix it. I also think it’s a little noisy and the windows seem loose when they are lower than a quarter of an inch down. But we are planning to lease a new one which we have test driven. I think those bugs have been worked out. It’s a perfect car for a small family like ours!

2019 HRV Have been happy with it. Infotainment center has always given me a problem. When turning on right blinker Apple car play turns off. Using steering wheel to change display doesn’t work. Constantly lost signal in middle of driving for no reason. Brought in more than once to fix it and all they did was reset it which only made me have to reset stations. Now nothing works on the system. They have no idea how long it will take to get entire audio system back in stock. So now The car I bought to have Apple Car play and maps does nothing. Can’t use phone charger. Can’t use Bluetooth. Nothing but a blinking H for who knows how long. I feel like I have not a full car. Finally ready to go on road trip and the things I bought for safer trips and doesn’t work. Bought the touring for all the infotainment and now have nothing. Paid for infotainment and now have nothing with no end in sight. Would not buy again because of this. Would sell now but wouldn’t get moneys worth because of it. 2019 HRV not worth it if you want a working radio or car charger or map.

I have purchased about 10 Honda vehicles in the past 15 years, 4 of which have been Honda Ridgelines. I havent had any issues with any of them, until now. My current 2017 Ridgeline came with a toxic odor in the in-bed trunk. Every time you open the trunk, the smell comes pouring out. Anything you put in the trunk comes out smelling of the chemical. I have tried cleaning it out numerous times and even brought it to the dealership, where they tried to get rid of the smell three times. Nothing works. When I called American Honda, they stated that all of the 2017 Honda Ridgelines have the smell - the smell is from an epoxy they use to seal the trunk and there is nothing you can do to get rid of it, other than waiting for it to fade away. I have been waiting for seven months, and the smell is as strong as ever. American Honda refuses to do anything about it. Seems like they did not learn anything from the Takata airbag disaster.

I recently drove down to Florida to visit my sister in my 6 month old 2016 Honda Civic. Once I reached Orlando, all of my warning lights turned on and my car stalled. I had it towed to Holler Honda on Semoran Boulevard Thursday night. It is now Saturday MORNING and I have not heard anything regarding my car or even getting a loaner. I have called Holler Honda TEN TIMES within these two days and each time Ive been placed on hold and transferred to a line where they are insistent on taking down my name and number to give me a callback. Unfortunately they never do call back. At this point I would love to leave that car that costs me $500 at the dealership since its such a freaking headache!!

When I was younger, I always dreamed of getting a Honda. I loved these cars. So as soon as I was able to get one, I did. So sorry I did. I have fixed my car radio a couple of times and it cost about $400. It’s not cheap with raising 4 kids! I googled it and it seems to be an ongoing problem. I called 1-800-999-1009 and no one wanted to help me. So, I told them about the radio draining my battery and dying, leaving me and my kids stranded on the side of the road and no one seemed to care. Obviously, this is not the first they have heard of this problem because it’s all over the net. This is my first and last Honda. I was trying to convince my boyfriend to get one. Now, I am convincing him not to. Now in the midst of me having temporary home due to hurricane Sandy and just lost my job, I have a car that continues to die in the freezing cold. I will never get another Honda. I will let my friends and family know of this issue and also tell them if you have a problem, Honda will not help so it’s better to go with a Nissan or Toyota. My mom has been buying Nissan for about 20 years and they have really good customer service. Boo to you Honda.

Purchased a 2018 MDX Acura from Radley Motors, Baileys Crossroads, VA. Water leaked into the new vehicle for an unspecified time from the passenger seat window when it rained. Misaligned door from manufacturer. Honda & dealer being sued. You cannot repair water that has been entering a vehicle for an unspecified amount of time. Will impact the electrical system. Honda & the dealer are fighting this claim and has not been responsive. The vehicle is at the dealership & car payments are being made. Honda admitted the misaligned door. Dealer delivered a new car to purchasers that leaked.

I had an engine seal leak, broken shock, replaced rotors and brakes at 23,000. Now I have another horrible noise that will need fixed. Honda service and Honda Corp can’t hear the noise yet outside reputable mechanics can. Honda knows I am 3,000 miles until my 36,000 warranty is up so they don’t, hear anything and so will not investigate the problem. I believe I have a lemon. Honda Corp doesn’t participate in the California Lemon Law. They are ignoring my complaints.]

I am not very happy with Honda as of today. A part of the front suspension fell out onto the highway apparently today. This vehicle was Honda certified but now I am finding out vehicle was apparently wrecked with is big no no. Just buyers beware that bullet proof Honda is no better than our old suppliers at Chevy and Ford. P.S. I am also being hung with $800 repair bill for something that is no fault of my operation of vehicle.

My 2004 Honda Civic EX Sedan was a great car all in all until just a few days ago when I was sitting at a stop light at almost rush hour in a busy metro area with my foot on the break. Suddenly the car went into an uncontrolled, unintended acceleration. I could hear the engine rev and I just froze with horror. A few seconds later it crashed into the car in front of me and stopped and turned off. I was extremely lucky that 1) that car was there or I would have gone into a busy intersection and 2) my daughter was not in the car. The driver I crashed into and the valet guys from the hotel across the street saw I was extremely shaken up but alert and in my right mind.The mechanics can fix the damage caused by the impact but since this is such a rare problem, they probably wont be able to identify what went wrong or prevent it from happening again so Ill have to trash the car. Given that several people had to die for Toyota to take any responsibility for their problems with unintended acceleration and that there have been several complaints to Honda of cars with this problem with no recompense, I am extremely unhappy to hear the existing complaints have not led to a recall or that almost certainly my complaint will be completely ignored.

It has done a great job holding up to our large family over the last 8 years. It has never needed any work, outside of the normal scheduled oil changes and maintenance, to keep it going strong. The leather interior held up to a family of 7, plus our 2 grandsons over the last 4 years. Not a single tear in the interior. Handles like a dream and drives like a car around corners. Stops wonderfully quick. At 240,000 miles, the notoriously bad transmissions for this year in Honda, finally gave out on me, with little warning. That is my first and only complaint.

I have put new rotors, brakes, and calipers two years in a row. Ridiculous!!! When I call they just say We will fix and a huge charge. There is a defect in this car. Im not the only one who has complained.

I bought a 2011 Pilot Brand new and right now it has only 44,000 miles. I keep having problems with engine light blinking plus VSA on at the same time. I called Honda and they will not fix it because it is no longer under warranty.

I was a Honda owner for over 20 years and always liked Honda. Generally they are good cars, but if you do have an issue, the customer service is the absolute worst. I have proof of trying to call customer service many times with no return call. It’s impossible to get a number for someone “higher up”. So I tried emailing and again can prove that not one person would respond to my emails. My email got the automatic response that someone would be in touch within 48 business hours, but I never heard back from anyone from Honda, despite trying to call and email every 2 months. I finally gave up, bought a Mazda, and never looked back.

We have 2013 Honda EL. Nice vehicle but noisy on the road from wind noise and lack of insulation in cargo area. Good fuel economy but short on power going up hills and mountains. Seats are leather and good passenger leg room in front and rear seating.

I am writing to you to inform that I am very disappointed with customer service care line from HONDA from the way they handle case. The story is like this: My nephew call customer service line at 1800-18-1177 on 13th November 2018 after his car ** accidentally hit broken hole at Bangi while heavy raining. He call at 3.00pm plus and towing truck only arrived at 7pm plus. After they checked the car (in front 2 tyre burst and found the car cannot start) they say will send the car to the nearer HONDA which at Semenyih. They ask whether can they send to SAG ULTIMATE centre which my nephew do not know actually. The place is only for (Body and Paint centre) after accident. Here what I want to question how come Honda towing track staff do not know where to send the car base on the car situation and case. My nephew is not accident which I think they should straight send the car to the nearer HONDA service centre. How come they send the car to the body & paint centre???14th November 2018. I went to the SAG ultimate and they mention they did not provide checking or repair for engine issue. Then I call back your customer service line and talk to Ms. ** to collect back the car and send to the HONDA service centre but she mention I need to pay for it which is the procedure is like that. Im like… What? I have to pay for your mistake? And further Im not asking to bring to other workshop. Im asking to collect and send to HONDA service centre. I really hope the management of HONDA look into this issue. This will make your customer feel upset and HONDA reputation will affected. Your customer service never act professional in this difficult situation. Its not about the money that we need to pay extra for the towing issue but just the matter of professionalism and customer happinessLastly I would like to give compliment and professional sales services to SAG ultimate branch at Semenyih to the Manager (Steve **) which provide me efficient and fast respond on settling this issue. He take the responsibility to send my nephew car to the Semenyih HONDA service centre without any charges. Thank you for his staff at the SAG centre, Mr. Chin ** and En ** for the good customer care and professional attitude. Thanks.

Shortly After purchasing a new Honda accord sport model we noticed issues with the bluetooth so we had the dealer look at it and said there was nothing wrong with it and gave it back. The road noise makes talking via Bluetooth nearly impossible. So we brought it back again and after arguing with the manager they decided they would replace the microphone. After a week we picked up the car and microphone is still having the same issues, by now we had problems with the system disconnecting during a phone call. So after only owning this brand new car for just 3 months we bring it back for the 3rd time, and yet again the manager basically calls us a liar so we show him personally. They decide to replace the unit with a remanufactured unit after yet another week we get our brand new car back . Well now the new unit makes the whole system freeze up radio/bluetooth. So finally we call Hondas corporate offices and they basically tell us they never heard of this issue we are having. So they tell us to bring the car back to the dealer and get the issue fixed and not to take the car back until completely satisfied with it. So we get it back to the dealer for a 4th time. They now tell us that they can flash the system with a update to fix the problem of freezing up. But there is still no fix for the original problem we came in with which is not being able to talk over the road noise on hands-free mode. So after all the headaches and arguing and wasting of our time off of work to bring the car to get it fixed we are back to square one. When we went to buy a new car we did so to avoid time consuming issues that are not normally common while buying a brand new car. So after all the headaches and anger trying to get this issue fixed nothing has been done. I swear I will never buy a new car from Honda again after the issues we had and they way we were treated.

I have 2009 Honda with only 60K miles on it, suddenly loud rattle started on a cold start. After reviewing online I found the issue to be a Faulty VTC Actuator WHICH IS A KNOWN PROBLEM WITH HONDA. I am just a few months outside of my extended warranty (of course) and the repair cost me $650.00 for again a known problem with Honda cars. (This was confirmed by the Honda service manager). I have submitted a dispute to Honda two weeks ago, I did receive a return call this past Monday to call back service rep. named Jennifer, I have called & left her 3 messages to return my call and still have not heard back. One time I called someone else answered & said oh she is ready to go unavailable, Ill put you in her voice mail. Terrible customer service & their Faulty VTC Actuators should be on a recall.Updated on 11/15/2017: Finally heard back from American Honda, they naturally wont reimburse me for replacing the VTC actuator & was basically told it was a consumer concern not a Honda issue. What??? I was told I had no loyalty to Honda & since my car is 2009 I should accept the fact I was responsible for the repairs. When I kept repeating myself about the faulty VTC actuator which was a known issue, the rep just kept saying it was a consumer concern not a Honda issue. He also stated that the engineers claim the VTC actuator would not do any harm to the car if I chose not to replace it, it was just the noise that was bothering me. I thought my head was going to explode... sorry Honda, that was just sad customer service.

The Honda brand is been a long time reliable ride for my family. I have 4 Honda Civic, Honda Accord, Honda Odyssey, Honda CR-V. Most reliable ride over all handling Power Ride and Maintenance Safety Features Radial Tires Engine Design for power to haul 8 people for family members with kids for school rides soccers playground and other Various track and field’s events as well for Going to the Beach and Family Vacations to Florida Disney Land etc.

My 2008 Honda Civic LX have a 10 years Rust Proof warranty. I brought it back every year for rust inspection and touch up, now I found out they never did a single thing to touch up. As when I took my car to Canadian Tire to change 4 new tires, when they finished, they said I should take some pictures and show it to Honda. The underside of the car is all rust, he said when you touch it, it is bone dry, they never put anything or do any touch up. I called the manager of Honda, he said unless there is a hole, they do not do anything, so I said, it said touch up as necessary, so what the heck? Then he said when I bring in the car for transmission fluid change next week, he will look at it with me together. I took 6 pictures of all the rust underside. So disappointed with them, if they are not doing any touch up, what do they mean by 10 years rust proof warranty. It is just a complete ripoff.

Honda SCAM. I received authorization (case # **) to rent a vehicle due to driver side airbag recall on my 2007 Honda Ridgeline. Honda would pay up to $35 per day for the rental. I was told by Honda that all I needed to receive reimbursement was a copy of the contract and a paid receipt. I furnished the necessary paperwork but Honda refused to pay. The Honda handler “Gary” stated the receipt was might have been for some item other than for the vehicle rental. I asked to speak with his manager and he said that ain’t going to happen!! I had the manager of the company that rented the vehicle, NeSmith Chevy Buick & GMS in Jesup, GA fax more proof of the rental contract and receipt but Honda still refuses to pay. It appears to me that after multiple attempts to get reimbursement that Honda is indeed not going to reimburse me for the vehicle rental for a total of $378.00 including tax. I assume that it is Honda policy to scam as many people as it can to help with the airbag expense.

Honda are terrible at repairing their vehicles for used cars “beware they can replace a secret computer on their cars and changed their information between yours and the used products. So they would need to use a new computer for 2019 and older SUV.

Honda have good reputation for their vehicles and they last a long time if you keep them in good condition and make sure that you treat your vehicle well and maintain it. They do run well for the Honda vehicles and the company has been around a long time for the vehicles.

My 2001 Honda Passport was less than 98,000 miles (**) and I always kept-up with the care and maintenance of my car. I did the timing belt on it by myself. Change oil and anything that my car needed, I would fix it myself. So the speed meter and the gas gauge stopped working, and I told my wife it looks like the car will need a computer. So June 12, 2012, I had South Motors Honda put in a new computer and that fixed the problems. We paid $901.97. April 15, 2012 they wrote it on their computer that the serpentine belt was next and needed a fix. The serpentine belt broke and they had it fixed ($829.04). May 24, 2012 my wife brought the car in because of a tiny oil leak, so they would need to keep the car for a week to replace the oil pan gasket. And on their computer, it never said we would need on the next repair a motor because the person that removed the oil to fix the oil leak (the oil pan gasket, they had to take it off and put a new one on) never added the oil back to the motor and we paid $744.04. So my wife had to pick up the car because I had to return the rental back. As I walk back to South Motors, my wife was so mad because now she hears what are a sound from inside of the motor and a sound of a knock.While they were gone, I opened the hood and checked the oil and nothing was touching the stick. As I close the hood, the tech came and drove our car in to his shop in the back, away from us; and they got mad because I needed to keep my eye on my car. So the tech adds 5 quarts of oil and drove it back around to the service advisor and he said ok, everything is fixed; and the tech fixed the oil leaks. As we started it out, the rods were knocking badly. The service advisor Allen did not write down on the computer at South Motors, like he did everything else, about the motor that’s next for repair. Allen said that after the car leaves South Motors, there is nothing that they can do and its not their problem if it needs a new motor. Allen did say the motor needs to be replaced but not by South Motors. They are not giving me a free motor. This came from Allen and the shop manager. The shop manager did say we spent a lot of money on my car and “Our techs dont let a car leave without any oil and it sounds like youre trying to get a free motor. That’s not going to happen.” I saw the oil stick and saw no oil; and on this specific item (remove the old oil pan gasket and add a new one), you have to drain the oil to fix this leak. You have to replace the oil back in the motor.I think they need to buy me a new motor or write me a check for $5,800 - end of story. You dont have to make this look bad, just mail me a check for $5800.Thanks to the internet for letting me post this. The bad thing is this South Motor Honda. When you do something bad to people, it comes back around. I have talked to a painter and we have talked about making a huge sign about South Motors Honda and write what a great job you do and how many have you scammed like me. We’ll write it in Spanish, too; so when my Honda Passport is parked at the mall, people can read it and find out the truth. Its going to be readable on both sides, so 1000s can read it. You can read it at the mall at school; even at red lights from behind, you can still read how great your scamming of people is. So we have gotten with DOT and DMV to see just what we can cover up; no lights and no tag can be covered, so this sign is where you can read it and be ok with the laws. If nothing else, we dont need signs; he can paint what we need to write it on the Passport.I dont see any other way out, other than paying the owner for his time waiting for his car not to get fixed and renting rental cars all paid out by him. He thinks you owe him a lot more than $5800. Look if he has the money to get these types of repair done and paying for them (and gets treated like this). This man has a family and works, and he thinks you’re giving him the short end of the stick. South Motors needs to stop this by paying him off before he starts, and he has flyers printed by the 1000s. I think you need to pay him with a car and $5800. That’s his car he took care of and he feels he trusted you and you did pooh on him. He trusted you to fix his computer on his car and he paid then it is something else. And then… Ok, money is coming. He is paying $600-$1000 to $1800-$2000. Let’s drain his oil out so we can get him to buy a brand new motor and tell the manager to side with whatever they have to say. Then after we do this, we can get him for more stuff. Look at what all he paid and walk around and laugh at how dumb he is. And just maybe, we play our cards right; we cannot add oil. At some point, we will get him again. He is mad now and we will get him again for being mad or making us do more work. Being a problem to us, we will teach our advisor using 4 letter words. Hey, its ok. We will have him eating out of the palm of our hands and have him come in for little stuff to have us fix on his Passport.So what happened is that the service advisor saw the serpentine belt was broken and needed to be replaced and added that the timing belt may need to be replaced. But he was so worked up about my fine wife that he did or would not hear me telling him this old boy had already put a new timing belt on. He was watching my wife walk around and asked her in a putting me down kind of way, and they would go ahead and change the timing belt. So, I got mad and showed my butt because I did all the work on that change and he would not let me talk or give me the time of the day - too busy looking and not learning about the problems that my car was having. They got mad after removing and finding out everything with the timing belt is brand new. Then, he wanted my wife to walk around and act as if he and she was cock of the walk and try to belittle me. My wife loves me and I trust her. She’s the type of person that reads a person for what theyre worth and she has stood in the heat for what is right, not sides or color or how big he wants to act. So this not putting oil in the car, this Allen guy being a jerk, and the manager buying and standing by Allen’s stories, the manager’s people do no harm and his techs do not leave cars without oil… I am a customer and I have a clue why they would belittle me and remove the oil from my car that’s paid for. I need a check for $5800. I dont trust them with a carton of eggs. They have burned me badly and I cant trust them to replace my motor with a new one that they can clean up junk and try to pass it off as a new motor. I can trust green bills in the amount of $5800. All the waiting with my baby and waiting for our car all day to get fixed was just a part of their games.

I am Raj ** and I am working in a private company. I purchased a new Honda bike to sell our house which is in Delhi. I purchased a Honda Shine from Race Honda Patpargani, New Delhi. Date of sale was August 14,2011. But it is not running straight on the road, there is a problem bubbling in my bike. I checked the bike the next day, August 15, 2011.In the showroom, they loose the screw of the handle and told me that my bike was okay. But the problem is the same. When I went back there the next day, August 17, 2011, I asked why is it having the same problem. The showroom manager told me that I should go to their workshop. So I went to the workshop on August 24, 2011 and met the workshop manager, Mr Ashwani **. He told me that the rear rim found the band because of the speed breaker and digs, he said they cannot do anything for me and I have to pay around Rs 3,700 for it. I was shocked when I heard it. Then I decided to complain to the Honda Bike Company. The telephone numbers are 2290911, 2290912, 2290913. I do not feel good about them, compared to other companys customer care. But after all that, one Honda engineer Mr. Umesh came, I was hoping he could help me. But he was so busy with his cellphone and he didnt listen to a single word I said, he just told me that my bike is not under warranty so I need to pay for the repair. The parking charge was Rs50 extra, so I was so unhappy that I asked him why do I have to pay for parking and a rim. Then he told me that I have purchased a Honda bike, and that he will not give me a favor. After all that, I think I took the wrong decision to purchase a Honda Shine. My bike is still in the workshop. What can I do now. Can I fire myself?

My wife took her 2010 Accord in for a recall, a software change. During that visit it was discovered that her rear brake pads were worn down to 3mm. The front pads were fine at 9mm. So at 13,900 miles she had to have the rear pads replaced at a cost of $212.00.Since she drives an average of 12,000 miles a year, shell need a brake replacement annually. No help from Honda for equipping the car with defective brakes.

I have a 2014 Honda Accord EX - current MILEAGE 38,000 miles. First let me review the product. My first experience has been with the XM radio antenna. The radio antenna is no longer working. The antenna went bad at 25,000 miles and after a Honda diagnostic, it is close to $350 repair. Ridiculous!!! Second, my display screen for my radio as well as special features and safety precautions randomly does not display when started. That has been an intermediate problem so I have not been able to diagnose. Finally and the last straw, my starter needs to be replaced in my car with only 38,000 miles. What??? I thought Honda are suppose to be reliable. It is going to cost me nearly $700 to replace the starter. This is ridiculous and the quality of my Honda product has not meet my minimal expectations.Now let me tell you about the horrid customer service I received at three different levels of this problem. First I contacted my local dealer, Heather Cannon Honda in Ponca City OK, for a diagnosis of the starting problem. After waiting for my car, that has been diagnosed for six hours now, there was absolutely no paperwork ready or prepared for me when I got there. After watching the guy circle around three times, I was again irritated with Honda. Long story short, the owner called me a left a hateful and extremely rude message in my phone. I will no longer step foot in that dealership, so now I have to travel a total of four hours to the dealership where I purchased the new Honda. So I called Battison Honda in Oklahoma City. After explaining my situation with a service assistant, he told me it was above his pay grade and couldn’t help me. Just to let you know, I told him that at the beginning of the conversation I wanted to speak to the service manager, he refused. What I was asking for was an acknowledgment that they would replace my starter at the same quote price as the Ponca location. I also asked for some considerations on the repair costs because I feel that a new starter, antenna and display at 38,000 is excessive and a company who believed in their products would support their loyal customers. The is not my first Honda but it will be my last. Now the service assistant told he that he would return my call or the service manager would return my call. That was over 48 hours ago and I have heard nothing from Battison Honda in OKC. Now it is the Thursday before a holiday weekend and I have no car. I sure all these people at Honda a car that works, so they don’t care. During this time, I had sent a customer concern to Honda Motor Company. They said it was out of warranty and too bad, basically. I resent a response and someone from American Honda Motor Company was suppose to get back to me. Someone actually called and ironically enough, I was outside receiving my car from the tow truck it was attached to to get it home because it wouldn’t start. I returned her call immediately and have not received a call back. That was over 24 hours ago. The Honda techs name was Belinda and her ext is **. That is just for the Honda people’s info to follow up this string of horrid customer service practices. I am on a limited income and some consideration for the poor quality product I purchased would be very helpful. However, I can’t get anyone to even contact me back. All I can do is refuse to buy another Honda and tell others of my experience and hope they can make a more informed consumer choice.I do know the ugly manner in which Heather Cannon Honda of Ponca City OK has handled a customer has lost at least one Honda sale for her. (Not mine, another who I allowed to hear her message.) I am so unhappy with this Honda and Honda customer service that I hope this costs them a few more sales. Maybe then, they will make customer service a priority.

I went to a Honda dealer local in Jefferson City, MO on Monday, April 29th, in the evening to look at new Honda Accords. We could not come up with an agreement for $16,000 that was offered for my 2012 Accord from a local Kia car dealer. I asked for the keys to my used 2012 Accord back from the used car manager. He refused to hand the keys back over to me. At this point, I was very loud and demanded my keys back stating I could not deal with him on a new 2013 new Accord and wanted to leave. He asked me to sit down. I refused then he kept badgering me till I finally signed paperwork on a new 2013 Accord. By this time, 8:45 pm, almost an hour after the dealership already closed, I signed paperwork for a new car. I did not even drive the new car off the lot of the dealership. I slept very poorly that evening! I went to the Honda dealership as soon as they opened that morning, Tuesday April 30th, and tried my very best to explain that I felt that I was rushed/forced to buy that car that night and wanted to pay for any and all paperwork cost that was created on my behalf. The used car manager then proceeded to tell me that it was a done deal and I had already bought the new Accord keeping in mind I never even had time or a chance to drive the car. I offered $500 or whatever it took to reverse the paperwork. The manager stated all the paperwork was already turned in and I now owned the car and there was nothing I can do about it. The new car still sits at the dealer. I told them not to pre-deliver it or install any of the options that were wanted. They refused to comply so then I contacted my attorney to ask for legal help in the matter. Please note this is the 5th new car I have bought from this dealer so I have been a loyal Honda customer to Honda and the Honda dealership. Right now, I am worried about my near perfect credit score as a result from this mess. I am very angry at the high pressure sales and lack of cooperation from this dealership even when I never drove the new car and I am willing to pay for any and all inconvenience. This has been a very bad experience and I would highly recommend going to another dealership.

Replaced battery 3 times in 2 years due to, in their words, not driving it enough! What a load of garbage. Then charged me for the battery and a diagnostic fee. I have E mailed numerous Honda officials to no avail. Offered a Honda gift card which is worthless as I am trading the car in for an American car due to all these problems. You have been warned!

I experienced the worst customer skills ever. I thought one of the sales representative was going to hit me. Honestly, how do you have people like that work for you? It doesnt stop here. I want to speak to someone besides writing a review. I asked for clarity about a promo but instead, the cops were almost called. I am disgusted with Honda (2541 E. Tremont Ave.) right now. The worst experience ever!

I booked and prepaid to have my windshield replaced by Honda in Concord. I paid on May 15th, prior to going to SFO to catch a flight. I was informed by the representative at Honda, that the glass people would need payment up front, and then book a date and time and the glass people will come to Honda and install. Well, here I am, Tuesday, May 28th, been here since prior to 8.30 a.m. My appointment was at nine. First of all, I was told they had no record of our payment for the windshield, which was paid on the 15th. I told them I have the record on my credit card. They said they still dont have record, they then located it after taking my car and finding the receipt in the center console.Anyway, here I am sitting at Honda, Concord, CA, 1.38 p.m., the service person came over approx. 1 hour ago, saying the car had GONE to the window place, and it will take almost all day. Okay, what happened to the window people coming here?!? Also, I have sat here for over 4 hours, unable to go to the bathroom, in case they happened to say it was ready.Also, we paid a large amount of money for a warranty, every time we come in, they cant find it on the computer, and they charge us!! Why dont they ask the financial department, as they have got it from there once before after a fuss from my husband. Now, my husband called, asking to speak to the General Manager of Honda Concord, and was told he wasnt allowed to speak to him. Was he asked to leave a message for the General Manager? No!!! He was told to leave a message for the Service Manager, who is apparently in a meeting and will call my husband back. Lets see how long that takes....

For the last two days I have been on the phone with Honda Customer Service trying to get a loaner vehicle until the replacement airbags involved with the recall come in. I was just told it could be a week or more before Honda made a decision to approve a loaner vehicle for my wife and I. Their advice was to have my wife ride in the back seat for a couple of months till the new airbags were available (unbelievable)!!! This is a very serious issue as the airbag could explode, even without any vehicle impact, and send metal fragments flying into the passenger compartment. Very disappointed with the lack of concern expressed by Honda and their disregard for the safety of their customers.

Since my car was new. At 300 miles, I discovered all the fluids were below the recommended marks. The car was never PDId and Honda acknowledged this. At 600 miles, the power steering and engine have been vibrating/making noise. Honda inspected my car several times and it was not until the car was over 2000 miles that they decided to replace the power steering pump. The vibration, they said it was all fixed and done. Honda was supposed to re-inspect the car in early February 2012. I am still waiting for a call from Chris, my case manager.The car is still vibrating at idle; the power steering is still making noises and also vibrates. Front suspension, which was also a problem at 300 miles (according to the dealer who tightened bolts) is still making noises and vibrates. This is a brand new car, and now, at little over 6000 miles, I am ready to get rid of it and take legal actions against American Honda. I have all the documentation from each dealer/mechanic visit.I also have all telephone conversations with Honda (I work in the customer service/hospitality industry and I cannot switch this off for Hondas case manager) and I am scheduled to have a specialized engineer inspect my car for faults to pursue legal actions. I feel unsafe driving my car to work everyday. I am very frustrated and disappointed with Honda and it makes me very sad that simple communications are not even happening between Honda and me.

Jason of Brooklyn, NY your Crosstour is not the only one with water leaking under the trunk flooding out the NAV control unit. The first time my 2012 flooded the car was at the dealer for a month. Honda also has a policy to rent you a loaner after so many hours it is in the shop. My NAV unit was emitting fumes inside the car with a horrible odour like the perfume used in portable outhouses. The 3rd time it happened I ended up spending the night in ER because my oxygen level was depleted.An owner from Massachusetts drove his 2012 to New Brunswick, a 9-hour drive. When he went out the next day the NAV Unit was melted, glove box and passenger floor carpeting were burnt. Honda refused to remedy the situation for him. Sudden Deceleration is also another serious issue with the V-6. TSB 13-031 is to fix it reactively. Problem is you could be a piece of charcoal from a rear-end collision because your brake lights do not come on to warn traffic behind you when your car slows down to 15 km per hour.My shop manager blamed us that we were misapplying the brake pedal. This is outright negligence and should be a recall issue. Then we have the VCM, Valve Cylinder Management system fouling the spark plugs when it goes from 6 - 4 - 3 cylinders to save fuel. It must also carbon the piston rings because the motors start burning oil. Mine had motor oil leaking unto the front bank exhaust manifold and my favoured Honda Shop Manager denied it was leaking. The Acura Dealer confirmed it was. At 17 thousand km there was a puddle of oil on the driveway when the Bailiff took the car. Honda refused to remedy the situation after 5 letters so I stopped payments. I asked for a low mileage Ridgeline truck because they do not have VCM on the V-6 and a lesser model without the NAV unit. In Ontario we have OMVIC whom I will file a complaint with.

Just bought a 2020 Honda Rtl Rideline. Love everything about it except there is a whistling wind noise coming in from the front windshield and door almost like your window is not closed all the way. Honda kept the vehicle for 3 days and could not find the problem. Contacted the area case manager and his answer was that there is nothing they could do because that is how the vehicle is made. Just because that is how the vehicle is made doesnt make it right. There is definitely a defect that is causing the noise to come into the vehicle while driving on the highway.

I have 2009 Honda CRV, over the internet lot of customers like me complained about their A/C stops working when it reaches close to 100K miles. Its because of their faulty Air Compressor system. When they assembled the car, why didnt they test this system. And when they know its a problem that almost all customers are facing, why are they extending warranty to just 6 or 7 years, what about people who dont put much of mileage on their car every day and who use it as secondary vehicle. And their car takes one or two years more to reach their faulty systems to stop working.And moreover someone who lives in North Central United States who see cold weather almost throughout the year, and just few days of Sunny days in a year how do we determine A/C is working. Before assembling the car first thing they need to ensure they have all right quality parts without which assembling the car and selling it to customers is like deceiving customers and making false business to make money. Now, when I look at my car VIN number it says there is a recall on Driver/Passenger airbags. Not sure how they manufactured such parts and how they tested them and why were they in such a hurry to assemble such faulty products and sell it as a SUV to customers.

I have a 2006 Honda City with 63,000 kilometers. I had a big accident at the 6th of March, but my airbags didnt open. I rescued my life very hard. I always trust your cars safety, but I was shocked when the airbags would not open. You are always preparing your cars advertising that everything is excellent in your cars and saying that take our cars because we are care about your life, but I dont believe you. I want to share this event with you. Human life is not an issue to be discussed with anyone. I will always say my friends, family and co-workers against buying Honda.

I purchased a used Honda vehicle, 2014 model, in great condition. After paying 19K for this vehicle, after the first month of owning this vehicle the paint start peeling off the trunk door (Honda Odyssey), and around the door frames. After doing some research I found out that there was a defect with the paint used on Honda Odysseys for the year of my vehicle. Honda knew about this defect and so extended their warranty for 7 years, great. However, for those of us purchasing a vehicle used because we cant afford to purchase new, we dont find out about FACTORY DEFECTS until after the crap hits the fan. I called Hondas customer service line and was rejected, I asked to be sent to mediation. They told me I would hear back in 3-5 days but after a month I heard nothing. I called back, they told me I would hear back by the end of the day, nothing again. I called the following day and was told Id hear back, nothing AGAIN. Another week goes by and I call AGAIN, and finally reach somebody who tells me that I made the choice to buy used and out of warranty so Im out of luck, despite the now compromised frame and body of my vehicle, and the structural damage that will occur (hello safety concern when the frame of my vehicle rusts to ** because of a defect Honda knows about but doesnt care to handle). This customer service experience has been HORRIBLE, and what makes it worse is the Honda KNOWS they produced and mass sold a vehicle with faulty paint, and its those of us who have to purchased used, not able to afford new, who have to incur the further financial hit to try to fix this issue. Just over one month I had this car, meticulously taken care of, mint condition, not owner neglect, but rather Honda neglect, and this multimillion-dollar company refuses to fix the problem they created. Good one.

We bought an HRV 22 months ago. While driving cross country to my daughters college graduation we stopped in Las Vegas to get something to drink. As we were about to get on the freeway all the lights on the dashboard lit up. Flashing were the words Check Charging System. We took it to Honda West dealership and they told us to come back tomorrow morning and they would look at the vehicle. The next day they had the vehicle for four hours and still did not know what wrong. We left the vehicle with them and rented a car and drove back home. A month later they said they had everything fixed. They found that rodents had eaten through the cabin air filter and damaged the wiring inside the vehicle.After getting home with the vehicle I took the cabin air filter out to see how I could keep the rodents out of my vehicle. The dealership put the old filter back into the vehicle. It had two holes in it that were 2-3 inches wide, full of rodent excrement and smelled like urine. I removed the plastic cover between the front hood and the front windshield. About 3 inches below the windshield on the passenger side was a 4 inch by 12 opening going through the firewall into the Ac unit. Below the opening was a 3 1/2 inch wide shelf for the rodents to sit on. I got a piece of hardware cloth with 1/4 openings and four self-tapping sheet metal screws and covered the hole to keep the rodents out.The cost of repair was about $1.50, the cost from Honda West Dealership for the rodent damage was $ 9,720.10. This is a bad design by Honda, to allow this kind of access for rodents into their vehicle. I understand this is the same design on all of their crossover vehicles. How much money has Honda Corporation made off of this design because of rodent damage?

March 2016, I received a safety recall notice from Honda advising me that the airbags in my 2008 Honda CR-V were defective and if deployed, could cause injury or death. The notice went on to say that the replacements parts to make the necessary repairs were not available and may not be available for months, but offered to provide a replacement vehicle if desired, at no cost to me.Now, since they had advised me that driving my car could result in my death, and offered free alternate transportation, I thought it would be foolish to continue to drive the car. So, I took my car to the dealer where I purchased the car from, Gillman Honda, in Schertz Texas. They had no cars available to loan, but offered to provide me with an Enterprise Rental. As there had been a major hailstorm in the Greater San Antonio area a couple of days before, Enterprise had no suitable vehicles. I was therefore advised to attempt to rent a vehicle on my own and I would be reimbursed up to $35 per day.I placed several calls and found a suitable vehicle at an Avis franchise operation. After a month, the car had to be returned in accordance with Avis policy, at which time, we rented another similar vehicle. About half a month into the second rental, I received a call from Gillman Honda telling me that they had made an agreement with Hertz to rent cars to Honda owners affected by the recall and needed alternate transportation. So, I turned in the rental car, and rented a vehicle from Hertz with Gillman Hondas approval for the remainder of the time Gillman was waiting on the necessary parts, which turned out to be in August. In all, I had 2 Hertz vehicles for about 2 months. (It is also necessary to return Hertz vehicles after a month for safety reasons.) After I received my repaired vehicle in August, I sent evidence of my out of pocket expenses (rental agreements) along with the Gillman invoice describing the repair.In September, I contacted Honda to make sure that they had received the documentation, to be told that my claim for reimbursement was denied because it couldnt be verified that I had actually paid the charges to Avis. I then sent copies of my American Express statements showing the charges and subsequent payments. I was told at that time by the case worker at Honda, that I would be reimbursed in 6 to 8 weeks. That was September 2016. After November, repeated calls have resulted in the same answer, Its under review. In December of 2016, I received a bill from Hertz saying that because Honda had not paid for the vehicle they had provided me, I was legally responsible all charges incurred. A phone call to Hertz revealed that Honda owed them MILLIONS of dollars and had not responded to repeated phone calls.It appears Honda does not intend to, or has been advised not to pay for charges incurred as a result of the Takata airbag recall. It is impossible to reach anyone other than the Its under review people who clearly cannot help. The parts are evidently available now, so you may not have to have alternate transportation for any length of time, but if you do, be careful of any financial exposure.

I have owned Honda cars for over 28 years and have been very happy with them but I feel a need to mention one concern I have with Honda cars - the body frame. I admit that I hold onto your vehicle for a long time since they perform so well but each time I have had to replace my car, it is due to the body frame rusting out, never the engine. It is frustrating to have the engine performing like a champ but the body giving out.

Last week, I gave my Honda Stunner in one of the service center (Vahini motors, Kollam, Kerala) to correct certain complaints in the engine. I bought my bike just 8 months back, but I got an engine complaint. As they said, I changed an engine part (gasket) but still there is an unwanted noise while accelerating. Also, they had not corrected the RPM meter. All the services, that is the first four services, were done correctly. Looking forward for your reply.

Our 2003 Accord (that we service at regular intervals and did everything the Honda dealer recommended) had the camshaft literally start coming apart. The damage to the motor was very costly. Because it was over 100,000 miles, the dealer told us our only recourse was with Honda Motors. I contacted Todd ** and he said it was just a normal wear and tear, and then said he was sorry that he couldnt help us. Normal wear and tear? A camshaft? I guess the words manufacturers defect isnt in Hondas nomenclature.

2016 Pilot radio - The sound is not clear, I have 2,000 miles on it. Dealer says its fine, now drive around in a white car with black letters on the back saying new car radio is crap & dealer says its fine.

We bought our van in Oct 2015, it only had 30 some thousand miles on it. Nov 2016 the engine light came on. Long story short we had to replace all 6 spark plugs. It came up misfire codes. The plugs were black and 1 was actually melted. Our mechanic thought that was strange, but replaced them, 500 bucks later. 8 months later, check engine light again... misfire code for cylinder 1 again, spark plugs were just changed not long ago, so we changed out coil packs. 1 month later again with the engine light... but now its misfire and catalyst codes. Ok, maybe coil packs were defective... there should be no problem with the plugs, they are less than a year old. Change out coil packs, reset codes. 3months later engine light again, wth! Ok, so maybe its just a computer glitch or something, were replaced stuff already. Same codes, reset them and went along with life.Dec 2017, engine light again, then ABS light and another light, I forget which one, but the 2 are lights that have nothing to do with the engine. Still same codes, misfire and catalyst. Within 2 days the lights all went out. Whatever, just dont have time for crap, and van seemed ok I guess. Then last week, engine light came on, van broke down. Got it to mechanic. Same codes, misfire and catalyst. Plugs are black again. Van has 112k miles on it now. Now my mechanic does some research, because this should not be happening, plus we were low on oil and not due for an oil change yet which we faithfully do. So he finds there was a lawsuit against Honda for the same exact issue going on with my van. For Odyssey up to 2013, well mines a 2013. So they send it to a Honda dealer.Dealer puts in vin, no problem just have to make sure the codes stay, take pictures and submit everything to Honda. Done. Get a call today. Technically my van is not covered under the extended warranty from the lawsuit. So they offer me a courtesy offer, I pay 60% and they pay 40%. I dont think so! Not only is this the 2nd time my van is going in for this repair, but my catalytic converter is now affected because of it, and they want me to pay 900 bucks! My vin is 1 number off from the lawsuits, but I have the same exact engine as those in the lawsuit and the same problem and Honda thinks they are gonna make me pay for repairs for something that is a known problem.They tell me they have nothing else to offer me. Prove to me my engine was affected at the time just because my vin is 1 number off, but yet its the same exact problem that Honda tried to hide before and want me to pay for, well 60% and they pay 40%. Hmmmm???? I made a claim with American Honda, they didnt do crap, and Im still waiting to hear from the District Manager that told the service guy to offer me the deal. Yeah, Im not stupid! And Im at 3 hours later and still havent heard back from anyone.Honda already had 1 lawsuit against them for this problem, and they Im well aware of it but still want to do nothing about it except make me pay over 900 bucks to fix a problem that is apparently a problem Honda has had with many of these engines. Unfortunately we travel a lot, but keep up with the maintenance on our van. Yes it has 112k, but Honda engines are supposed to be really good. They had a problem with this particular engine and now dont want to fix mine on their end.

My previous Honda 2001 went through to 107,000 miles with only a loose transmission fluid hose. Amazing! This is not the case with my 2007 EX-L V6. The car was in four (4) repairs while on warranty! It had bad leather finish sticking out, rattle in rear door due to bad hinge, bad front brakes pulsating, complete failure of the whole AC system (the car was in repair almost two weeks for that one alone). Disgusting quality! Now, I did notice when the car was nearing the warranty end, I heard front cooling fans running long after the car shutdown. I got concerned and disconnected the fan wire and connected again, and the problem went away. A few weeks ago, my battery died. I put a new battery. I just noticed that my fan keeps running again for hours when the car is off. Turns out, there is something going on with relays. I am looking forward to dump this lemon as soon as I have enough money. I am not going back to Honda and I am educating everyone how bad Honda quality has become.

I replaced a Lincoln that I was constantly having to fix and it was very expensive do so. I tried out several different models of cars and chose the Honda Accord. Ive had it for a year and Im very pleased with everything about it. It drives and handles well. It provides me with a reliable ride. The ride is smooth and its comfortable for both the driver and passengers during trip. I decided on the color black. I like the sport option, I like the look of the dual exhaust and the spoiler on the trunk. It also has great mileage, the trunk is very roomy, and has power that I was accustomed to. On the other hand, the leather seats would be nice and I miss having heated seats, rain guards on the windows too. I plan on purchasing them. A 6 disc changer is something I miss about my other car as well.

I bought a outboard motor from the Honda official website. When I queried my order the receptionist said that I was the 20th person today and basically it’s been hacked numerous times over 2 yrs so I must take it up with the bank yet the bank can’t do anything so now I have no boat motor and no money to get one. Absolutely disgusted by Honda!!!!

I purchased a brand new 2010 Honda Accord from Elk Grove Honda last year. Recently I heard a grinding noise just before I started the engine. I took my car to Elk Grove Honda for repair and was told they already knew a lot of Honda Accords have this problem. They will not repair it as this is how the Honda engineers design it and I should turn my ignition key very fast in order to ignore this noise. I did some research and found out this problem is caused by the bad VTC actuator in many of the Honda Accord model. The Elk Grove Honda still refused to repair my defective car even it is still under warranty.

Transmission of 2002 Accord fails April 2011 (at 23,000 miles). Cost is $1867 to fix plus towing. Another part of the transmission (TCC Solenoid) fails January 2012 (at 27,252 miles), costing $864 to replace. Responding for the second time to the summer 2011 Honda recall for an airbag repair—response number 1 in September 2011 and response number 2 in December 2011—I was asked to come on a specific day in January 2012 to have it repaired. I went but Superior Honda of N.O. did not have the part. When they got the part and fixed it they told me that the OPDS sensor needed repair and I had no airbag coverage at all. I learned later that this problem was under warranty until one day before the repair was made. This was only $300, not the $3,000 transmission fiasco (including a guess at towing cost). I think Superior should extend the warranty one day since if they responded properly to the September request or had the part for the recall work, the OPDS sensor would have been under extended warranty (Spring 2006 letter from Honda).

I had to replace the brakes at 20555 miles, again at 35936 and then again at 53150. Honda accepts no responsibility for this problem. They insult my intelligence by blaming me for the premature wear. I have paid out over $600 on brakes so far. The oil pressure switch went out to at a little over 53000 miles, another $300. Battery also died after 2 years (replaced by warranty). The car has not been very dependable and is expensive to maintain. I want to sue them for the brake problems that they refuse to acknowledge!

2009 Honda Odyssey purchased out right. From the very first day this van pulled slightly to the left and would on regular occasions pop the steering wheel right out of my hands. I took it to the dealer so many times I lost count. I even had it reported to the general manager for doing a service test drive on the van. They’re claiming nothing was wrong. Yet this would happen out of the blue and catch me off guard. I felt very unsafe in this van and they would not trade it or swap it out. I now wonder if I had financed it if they would have paid better attention. The consequences were I got fed up with Saratoga Honda messing me around. The van spent more time there than in my possession, so I traded it for a Hyundai and have had zero issues. In fact the service department in Queensbury, NY is far better than Honda in Saratoga. More polite more knowledgeable of their product and they treat me like a human being not an empty-headed female which is the way I felt I was being treated in Saratoga. No more business from me. I take my money elsewhere.

I received Honda Vezel yesterday from Japan. Model is 2015 and June manufactured. Chassis number ** can identify manufacturing date online. Everything was intact and in working condition. But as soon I start driving the car, the hybrid car switches on the engine but the engine sound is too high. I thought Vezels normally have the same engine noise like an aeroplane jet but when I happened to compare with other Honda Vezels, I found there is some fault due to which the engine noise is so loud and clicks - heard Trr Trr.In no way, I could accept this problem in the brand new car I purchased from Japan - just 4 km driven. I want my car tested and rectified. In no way I had spent this much money to get frustration and so much tension, my head aches since last night. Please spread this complaint as much as possible. Hopefully, Honda will react to solve my problem locally through their local Honda company assembling vehicles in Pakistan.

Please note that I have a severe problem with my car, although I requested many times to check the sound that Ive always heard from the first day Ive purchased my car. And during my last service, I asked formally to check for this sound which has always repeated and asked them to mention it in the car job, and finally, they told me it is a small spare part that needs to be changed and it will cost 7,000 EGP!. How come I have to pay for an item which causes the problem that existed since the first day I purchased my car. Please, I need your support as I already did escalation in Honda Egypt, and no one even tried to call me.

I recently received a recall notice for a new Honda SXS we purchased. The recall was for a safety issue related to the steering joint assembly. They say they will repair it free of charge. Keep in mind, upon receipt of this notice it is no longer safe to operate the vehicle until an inspection/repair is performed. Thus, rendering the vehicle unusable. The local dealer wants to charge to come pickup the unit or the owner must bring the unit to the dealer for the inspection/repair. Due to COVID-19 we decided to go with the first option. However, thats an additional $100-$150 charge from the dealer for a problem that Honda created! Asked American Honda is they would reimburse and they decided to recite the warranty which exempts them from paying for the transportation. Under normal circumstances this would be acceptable, however, due to COVID one would think they would make an exception and do the right thing for a lifelong customer. NOPE! There are simply too many choices out there when it comes to vehicles and too many other companies willing to do the right thing. Honda will never see my business again and I would recommend anyone looking for a Honda to reconsider and go with a more customer oriented organization that would be more deserving of your business.

I bought a 2011 Honda Accord. They said the car does start, but it doesnt. The engine has a big hole under which means that it is broken. But they did not mention it on the sale document. When I called, they did not help me at all. I need someone to help me in this case. Thank you.

I got transmission fluid replace at Ed Voyles Honda service center on 11/6/2012 on their recommendation. On 9/4/2013, I visited same service station and they recommended for replacing my transmission system. Looks like they goofed up something and that damaged automatic transmission. How to get them fix it?

I have owned many motorcycles since my first in college but I keep going back to Honda. My most recent is the Shadow Sabre and I am very pleased with it. While there are a great deal of motorcycles out there with as good looks and features as my Honda not many that are as reliable. I have been problem-free with all of my Honda bikes over the last 25 years and will stick with them.

DO NOT BUY A 2018 HONDA ACCORD - DEFECT ON BLACK PAINT ON HOOD & ROOF. I went to a Honda dealership in Nashville to buy a new 2018 black Accord on September 23, 2018. The paint was ruined on both the cars they tried to sell. They offered to fix it by wet sanding it. Who wants to buy a new car that has been wet sanded? I called 2 other dealerships, and the paint was the same way. One of the dealerships transferred me in another car, and the paint is also ruined on it. The auto detailer at the dealership said all the black Accords he has seen look that way. Stain in the clear coat due to tree sap, or bugs. It looks like acid rain spots. The clear coat must be incredibly weak. If the paint already looks like this, imagine 2 years from today. Honda this is fraud to sell a brand new car that paint is destroyed. A new car should not be a damaged car.

No problems with this vehicle so far. The most important consideration in buying a new car is what dealership you buy it from. Many dealerships are pawns of the manufacturer, meaning they protect the manufacturers interest above their customers interest. They dont tell the customer the real truth when the customers car has a defect that the dealership was aware of before the car was sold to the customer. I personally was a victim of a dealership who exactly did what I described above. So, research the dealer more than you research the car you want to buy.

They started using a new AC system that is faulty and costs $500 just for a recharge and of course no one on the planet has the machine to work on it but the dealership. The car is great otherwise. Honda really let me down by simply creating a problem to make more money for service after the sale.

I took my Honda to a dealership to show them the paint coming off my car. They referred me to Honda C/S. I filed a claim and they told me someone would respond in two days. That was over a week ago. I talked to Mgr. Paul ** in Gainesville, FL and Im still waiting for an answer. The paint is stripping off the hood, roof & fenders. They are calling it Clearcoat. It is only 8 yrs old not 20 yrs old. This is unacceptable.

June 2015 the paint on my 2007 Honda Civic started corroding. The extended warranty due to problems was 7 1/2 years. I missed it by 6 months. They would only split 50/50 for the sections showing corrosion. Their price for 4 sections was the same as Maaco for whole car, new bumper and dents fixed. Costing me $1575 to paint a car with 80,000 miles.

We were looking at vehicles to replace 2 we had. We have both retired and really dont need 2 cars. I had purchased a Spyder Eclipse 4 yrs ago which I had hated 1 hr past taking it home and a Nissan. The Honda dealership we were familiar with I had test drove cars there before. We went there after we got a online sale price. They were wonderful to deal with. Answered all our questions. Took both cars as trade-ins. Explained all the bells and whistles of the car to us. I love that it is 4 wheel drive-a crossover from a SUV. The back seats fold down completely. The back doors blend in giving the car an awesome look plus it has the wiper in the back window, cameras in the back and on the right to turn.

We purchased a certified used 2012 Honda Accord Sedan in March 2014. We are now attempting to private sell, trade in the vehicle that we purchased and cant give it away. We are being offered no more than $7k for a car worth 13-14k. Come to find out we were only given half the story. The car was not involved in a minor crash prior to our purchase, it was involved in a total of 2 collisions with moderate damage and air bag deployment. Further research and appraisal recently reveals frame/structural damage throughout and nobody wants it. The deceptive business practices used by Honda of Burleson Texas are repulsive. The car is great, runs good, has no mechanical flaws etc. but we will never be able to part ways with it.

I wish to state that I bought City but since its purchase, I have complained in your City while transferring gear. There is noise coming out and Honda people dont admit they have problem and have lot of excuses. Even distributor agreed theres a problem. I took the car to Honda South. I am not satisfied. I have tried to email but theres a problem with their email as well.

I can’t believe I wasted my time and money on them. I was safe but they kept me waiting for over 24 hrs for a tow. Had to call back three times. Then to boot the driver told me I could have gotten the same service faster and cheaper (if not free from AAA). You can’t rely on them and save your money for someone who cares about you and will get you towed quickly. Even sadder follow up call was automated. Don’t spend your money on them!

I am currently driving Honda Jazz model year 2009. Two years ago and on its first year, driving was okay until I found that they seem to be having a transmission problem. I have sent my car and reported the problem that I am facing. Honda Sri Utama advised me to change my engine oil and all four new tire, which doesnt make sense at all.After spending a lot of money to do so, I am still facing the same problem with the transmission. I went back and reported but they require me to meet the engineer from Honda Malaysia. He couldnt solve my problem but claims that theres nothing wrong with the transmission. Ive checked with several street workshop and there is a problem with the transmission which Honda is denying. I went back to Honda and the dealer I bought the car from, finally said that they do not know what is the problem. This is cheating. We spent a lot of time and money to buy a vehicle and all we get is be cheated and not a satisfaction.

Aside from the styling which makes the 2007 Honda Ridgeline not look like a pickup truck, it has been trouble free and reliable. The two way tailgate is very handy. Cannot get any better!

I just received my 2018 Honda Accord a week ago, drove the car 300 miles and transmission needs to be replaced. Honda corporate wont give me a new car and gave me a bunch of lame excuses. I paid $35000 for a brand new car and dont want a car that is already messed up! Local dealership agrees with me but they are not the decision makers but I have been told by others that the dealership could make this decision and do the right thing for the customer. This is my second Honda car but will certainly be the last one! I will take to every social media site possible to express my extreme displeasure as well as the local TV stations.

If theres a prize for worst customer service it would be exclusively reserved to Honda Canada, they wont even bother investigating your complaint, never give a feedback, never care for a frustrated customer.

I have a stock Honda Ruckus. It is a 49cc work horse. From ripping down to the store for beer to loading up the deck with firewood, and driving it into my backyard. I dont think it can be beat! I weigh 175lb and can hit 40mph. It may not be the fastest on the road but it does get the respect of the road. I run premium gas and keep the oil change and any other maintenance up to date. The only con, it does not like to start in the colder months. I was offer a trade for a 125 Kawasaki, NOT A CHANCE!

Honda refuses to admit the Civics are flawed. The 08 Civic I own has so many they had 2 recalls. The tire constantly wears out unevenly. The condenser is letting rocks hit it making holes so it needs to be replaced. The A/C only works when it wants to! But it only quits on the hottest days! When I take it to the mechanic it works fine! It needs to be not working when I take it in, but, who knows where Ill be when that happens. Im usually in another city. Honda needs to do right and admit it made a bad car!

I had purchased a CB Unicorn Bike No. DL9SAJ3056 on 31/Oct/2011. I have faced a major problem about picking it up from the first day. I told the service center manager about my problem. He serviced my bike many times, yet there is no result. The engineer has also come for my bike, but there is also no result. Now I am dissatisfied with the bike. Lastly, I decided to file a complaint in the official site of Honda. I want to replace my engine as soon as possible, please try to solve my problem.

Bronx Honda refused to perform services due to a poor evaluation - Two years ago, I had some service work done and I was not happy so I gave Bronx Honda a poor evaluation. Yesterday, I went in for services and the service manager refused to service my vehicle because of my evaluation. I dont understand why we are asked for a survey of the dealers performance and then if the dealer is not happy with our suggestion, they can refuse services. Why own a Honda if the local dealer is not going to service your vehicle? I was also told that recall work cannot be refused, but they did refuse to perform my recall work. They also made me order and pay for the part, then refused services.

This is in response to the gentleman who had to replace the rear brakes on his wifes Accord. There was a class action suit filed in which Honda agreed to pay. I had the same thing happened on my ‘09 model and they reimbursed me for the full amount of the repairs after I submitted the receipts. I believe it was up to $150. The payoff does not come from Honda—it must be done thru the administrator of the suit.I have just purchased my second Accord EX-L and couldnt be happier! I had the first for three years and I just picked up the second one last night. I have been very pleased with the quality of the car. I had absolutely no issues with the ‘09 model and I am hoping my luck holds out with the 2012!

I had given my Honda City car for service at Peninsular Honda, Calicut, but when I went to collect it, they told me that they have lost my car key. Though they promised to replace the key and lock system, they have not done it so far. Its completely their responsibility, and I didnt expect such service from a Honda showroom. Please do the required procedures.

Today I called and talked to American Honda. Ill start off with saying the worst customer service ever. They dont even offer to help you. They just apologize 10,000 times and then want to go about their way. My car isnt covered under the warranty for paint. For reasons I dont even understand. I have an 09 Civic. The paint is starting to deteriorate. It looks like someone literally took a scrub brush to my car and is in the beginning stages of my paint chalking. This is a 7-year-old car. Ive seen cars that are 15 years old that have better paint jobs than mine and they have been untouched. The only okay thing about my Honda is that it hasnt broken down on the side of the road yet. American Honda is the biggest joke of a company and so unwilling to help people. The issue needs to be pushed. My car is Crystal Black Pearl. I know its one of the color codes accepted for the repaint but my VIN isnt under the warranty nor did I get a letter. (I am not the original owner of this car.) Im more than displeased. They look cheaper and cheaper every year.

I leased a brand new 2016 Honda Odyssey in Oct 2015. Since then I have returned for service numerous times to 1) replace an ignition coil; 2) replace the battery two (2) times (4 additional times it needed to be jumped); and 3) repair of seat warmers. These have represented more than mere inconvenience. Most rational people would say this car is a lemon. Aside from one month lease payment, Honda America dismisses these problems as simply the result of mass production. My representative repeats the same scripted response each and every time I call them. To add insult to injury, I used Honda Roadside assistance, asking them to send a tow truck. What arrived was an old Neon with its side view mirror dangling off and obvious accident damage to the vehicle, with cables that could not reach from his vehicle to mine. Totally ludicrous!! They do not stand behind their products; they lie; provide shoddy products and services; and most alarmingly, dismissed me and my concerns as a consumer. Beware of their tactics and think twice about investing in a Honda. The Honda brand is not what it once was.

Almost killed a driver getting off the freeway as the master cylinder on my Honda failed: the brake pedal went right smack to the floor. Tried to pump the pedal to no avail and then tried the emergency brake but shockingly nothing worked. Rammed right into the Prius in front of me. My last Honda the master cylinder also failed but I lucked out in that pumping of the pedal worked and I was able to get it home for the mechanic to take care. Heard Honda doesnt care that you could lose several lives because the master cylinder died on you.

I purchased a 2013 Honda Accord and my back glass shattered last week. Although Honda said it was factory defect, they would only cover 60% and I had to cover 40% because the car was out of warranty. REALLY if is a factory defect how can I be held responsible for 40%. I had to pay out of pocket $458. Furthermore, I just got a quote from Safelite auto glass for $319.00. How can it be possible that I paid more than what the glass is worth. On top of this my car has 2 recall, charging system problem and battery sensor. I always thought highly of Honda however with this experience I am very dissatisfied.

Yesterday, after taking my Honda Civic 2010 in for a check after hearing an odd noise under the front right side, I was informed that I needed new brake pads! I only have 22,000 miles on the car! This is my 3rd new Honda and this is the first time Ive had to get new pads at such a low number of driving miles! I reluctantly left my car at the dealership for the repair as I was unable to reach another auto repair shop over the Thanksgiving Day holiday. This will be the last Honda that I will ever purchase. The cost will be about $250.00 or a little higher. Very disappointed as I bought a car that I could rely on during these hard economic times!

My CD player in my 2007 Honda Accord, which I use sparingly as I have 2 other vehicles and 2 Honda motorcycles, started giving an error message. Then, my CD player would not work properly. I can no longer eject the three CDs that are in the player. I learned that the 2003-2004 Accords had a service bulletin (04-027 dated 07/09/04) concerning the CD player which the same unit was used in the 2007 Accord. The Honda dealer here in Greenville, NC recommended that I take it to a local (tech) shop and have them do the service. The Honda dealership here in Greenville, NC would charge me $92.00 just to take the CD player out and ship it off to wherever they send it to for service. Then, I would have to pay to have it serviced and again to have it re-installed. I have learned (online) that there is a significant problem with this 6-CD Changer in 2007 Accords. Honda refuses to stand behind their product and wants to shift the cost to the consumer. I have been fairly satisfied with my 2007 Accord, which I bought from Coastal Carolina Honda of New Bern, NC (no longer in business). I thought that from here on out I would only purchase Honda vehicles for the rest of my life. Now, after also seeing how Honda failed to stand behind correcting a problem on my Honda Magna motorcycle, which also had a service bulletin regarding engine overheating because of lack of oil flow that they later re-engineered in newer models, drilling an additional hole in the engine head to allow for more oil flow, my mind has been made up concerning Honda and all of their products. I will no longer purchase any Honda product. I really believed that the company had more integrity than that. But, boy, was I ever wrong! I will soon sell my Honda Accord and motorcycles and kiss Honda goodbye. Life is too short to allow such aggravation in your life. Who needs a company that will not stand behind their own products? I am pretty conscientious about taking care of my things. The problems that have arisen from my Honda car and motorcycle, were due to no fault of my own. They were problems Honda created by their poor engineering and even when the company was made aware of such problems, they continued to pass the cost on to the consumer. Honda was not concerned about saving face. They were more concerned about getting as many US dollars as they could and not having to pay out anything to correct poorly engineered mistakes that they sold and passed on to the consumer. Buyer beware! Not even Honda is concerned about doing the right thing. I have purchased my last Honda product and I will make sure that I do everything I can to let others know to watch out if theyre even thinking about purchasing a Honda.

I love Honda. Both of our cars are made by Honda (a CR-V and a Civic). Theyre reliable, comfortable, convenient, and enjoyable to drive. We usually drive the CR-V when we go on long trips and its nice to be able to fit my wife and I, two dogs and all the luggage plus my acoustic guitar on most trips. My favorites are the Bluetooth connectivity for my music, the seat warmers and the back up camera. The Bluetooth connection is great for just hopping in the car and having the music pick up from where I was listening to it last (which Im doing constantly) and it sounds pretty great! The seat warmers are wonderful because Im always cold, especially when my wife is driving as she likes to turn the car into an icicle on wheels. And Im short so the backup cam can see areas I cant on my own or with the mirrors. I personally wouldnt enjoy driving something much bigger but as we travel a lot with two dogs and a bunch of stuff, a little bit more cargo space would be really helpful. We dont stack things in the back to the point where they are piling over the seats or we are unable to see out of the rear view window.

Went local and after 3 mo. they could not relate issue to area rep. Call for roadside assistance after car died. Seven thousand miles on odometer. Waited 4 min. For assistance then needed ID #. Find that in the dark. Called back. Waited 5 min. Got someone I couldn’t understand. Ask her to repeat and she hung up. She did not call back. This was your -Roadside Assistance??? I’d

I have nearly 200,000 miles on this car and have had only one major repair. Love it. Leather seats, heated, great space for hauling whatever, smooth ride, good gas mileage. The transmission did fail at around 175,000 miles but got a rebuilt one that works great (also we have a great mechanic). Recalls have been taken care of quickly. This car is a tank!

The gear handle of my car, Honda City GXI (automatic), has been damaged. I have ordered a new one but there was no response from the Apex Honda Showroom, Kurla, since the last two months.

I bought a 2008 Honda Accord in July 2010, and since then, I have been complaining about the rattling noise coming from the rear end, and every time they fix it, the noise keeps coming back. Now, the car has run out of warranty, and when I complained to American Honda, they assigned someone to look into this matter. Her name is Lauren and she is extremely rude and unprofessional. She talked to me as if she was doing a huge favor for me. In spite of me having this issue since it was under warranty, I keep having the same trouble and Lauren was too bad. I wonder how they can hire someone like her.

I was raised in a Ford family and we rode Honda bikes and three-wheelers because my dad, who was a mechanic until he became a fireman, drove Fords and rode Honda motorcycles. Its all I knew as a kid and years later, after I got married my husband - who raced motocross on a Mako - bought me a Honda ATC. I loved that ride and was completely confident in its safety. So confident that I had no qualms about riding with my toddler son seated in front of me.

I have taken a Honda CBF stunner bike. I am facing an engine problem, beating sound, which have engine warranty for 5 years. But I am facing an engine problem and they are telling me to pay RS9000 for the repair. They are telling that they wont give the warranty. Even they are not even caring when we went to the show room near Naredmet, Hyderabad. We are not satisfied with the service which you are providing to the customers. They dont even have the spare parts of the vehicle.

Windows fogging up really bad. Takes forever to defrost just the front. The rest of the windows don’t really clear up. If more than one person in the car talking can’t see anything. Have to stop the car and wait till front window clears. I called Honda and they said no one has called in on this problem. If you are having this issue please call them. This is a very dangerous situation. Can’t see out to rearview mirrors or back. I am fighting with them to give me another car. I have read people having problems and being told poor heating system in this model. They must make this right with their customers. Please Please call and complain.

I left Detroit Metro Airport at 6:30 p.m. after a flight from Mexico with my kids. My Honda Odyssey had 1,500 on it - less than 1 month old. I got a flat tire at Ford Road and 269. I had paid for tire and wheel protection (as well as roadside assistance) so I thought, no big deal. I pulled into a sketchy gas station and called Honda Roadside Assistance (RSA) at just before 7 p.m. The guy on the other end asked for my make and model number (and VIN) and asked if he could use my phone to geolocate me. I said fine. I still had to read him the address of the gas station THREE times and he sent a tow truck from 40 minutes away. This is Detroit, mind you. There are tow trucks on every corner. I called the tow company and they said they could be there at 8:45... I had two children with me. I asked the Honda RSA guy where the spare tire was located so I could change it myself. He said, Do you have a spare? I said, I have had this vehicle for 3 weeks. I dont know. I was hoping you would. He said he would, Pray for me. I dont think prayer is a course of action. He also told me to check the trunk of the car for the spare. I had to tell him that minivans dont have trunks. He asked if the spare might be under the car. Again, I said ... its a minivan, not a car. I asked it he had access to the owners materials online. He said, I dont think so. Before the tow truck could arrive, I had: Foraged behind a dumpster for stones to brace my van; Consulted the owners manual for instructions; Found the spare and jack; Changed the tire. This was awesome considering the RSA guy told me they would only tow me to the closest dealership (60 miles away from my house) and leave me there if I couldnt change the tire myself or find an Uber/Family to take me home. The only other option was to pay $5/mile for a tow back to Lansing. Wait... Whaaaat? I thought that was why I had RSA??? I changed the tire myself. They called me three times on the way home to tell me the tow had been delayed. I took the wheel/tire to Honda today to get it replaced. They will, indeed, replace the tire... But not the spare. The spare specifically says for limited use only and says no more than 70 miles. At this point I have 100+ miles on it. I want a new spare, too. They said they would replace it if it was punctured. So now I have to wait until Im double stranded to get that stuff replaced. STUPID, just stupid.

The purpose to express how disappointed I am with the manner in which a recent concern was handled by Honda Customer Service. To give some background, I purchased a 2014 Honda Accord Coupe in June of 2017. Roughly two months after, the car began to have problems where to vehicle would not start the first time I pushed the start button. Over the next few day, the problem became progressively worse. I took to vehicle into the Heritage Honda in Towson, Maryland and reported the matter to the service manager, John ** who informed me that there was nothing he could do until the problem could be recreated. Please keep in mind that the vehicle had not reached 36K miles when I brought in for it to be checked. Fast forward to October 7, 2017 when I took the vehicle in for a recall repair and explained to the technician the same problems I shared with John. Again, I was told there was nothing they could do. I left the vehicle to have the recall repair completed and received a call from the service advisor who notified me that I needed to replace the starter. I was very shocked to hear this, as I stated before the car had JUST hit 36K miles before I brought it in for repair. She gave the cost of the repair, and I approved it.After doing some research when these symptoms with the intermittent starting began, I see that this has been an ongoing problem with Hondas since. There was even a service bulletin for this very issue for 2014 Honda Accord (V6). So my question is, if there was a problem with the starter for the same year and model of my car (minus the V6 engine) why wouldn’t your company recall vehicles that were not V6? That seems like the fair thing to do.Needless to say that I am not a very happy Honda owner at this time. I have been a very loyal Honda supporter, and would like to continue to do so. I feel Honda should do was is morally right and reimburse me for the monies I paid to replace the starter. I have been working with Allen in customer service with the hopes of amicably resolving this matter, but unfortunately he was only able to offer me a $500 Honda gift card to be used for future purchases/services at any Honda Services. This does not seem like a customer oriented resolution. This makes it a win-win for Honda. I’m still out of my $800 that I paid to replace the starter, and you get the $500 back into Honda for any services that I may need in the future. Just doesn’t seem fair.