At 500 miles the vehicle shook violently at a stop sign. Since there is a vibration of the entire vehicle when idling in Drive gear...at stop lights. Everything shakes. American Honda and the dealer said there is a fix in the works. Honda case managers are evasive and say its not a defect. Many are online complaining. Ive reported to the CA state attorney general, written a certified letter, opened 2 cases with Honda. No fix.

I called Honda because I bought a new 2016 HR-V EX AWD which has the keyless system. The owners guide states I can unlock all doors with the trunk release. It does not and I learned that the owners manual states something different. I also complained to the phone contact because the only door that opens all doors is the passenger door, unlike past vehicles I have had where pushing the button twice opens all doors. I was told this was a security feature of the vehicle. However, it would be just as secure if it required two pushes for all doors and only the current handle grab for the drivers door. When I asked how to get both issues repaired I was told the drivers door was engineered that way and could not be fixed because it was not broken. They will be calling back about the trunk to clarify which is correct, the owners guide or owners manual.I was pleased the company is willing to respond quickly but am entirely dissatisfied with their denial that the doors could be altered given that this version of the car is quite a bit more money than the version with remote entry instead of keyless entry. As the driver, I either have to fish the key fob out of my purse or make my kids wait until I am inside the car to let them in. Im having to train them to stop yanking on the door handles until I am inside. Worse is that I cannot open the back doors myself without the same maneuvering, difficult if I am hauling items I have stored in the back seat.

If you are a bike lover you must have heard of the CB1100F that hit the roads in the era of 1983 and stole millions of hearts with its ravishing looks and mind blowing performance. My new Honda CB1100EX has same legendary design of that heritage bike. The design will take you back to few decades back and I love that feel whenever I am on my cherished bike for a ride. The heavy weight bike will surely compliment a man’s personality in best way. I bet the weight of the bike must be more than even Harley-Davidson Roadster 1200.One con of this bike is that you might find it somewhat tough to change the direction while you are in a hurry. Obviously few more such minor issues are there. But that is with every other bike that you may select. But for a seasoned rider like me this is the perfect bike that I am fond of.

Honda is a great car, but it lags behind many other SUVs in the area of safety. My 2019 has some safety features but they are unpredictable and touchy. I am reluctant to use them, for example, the speed control does not pickup the car in front of you until very late, scary! It also does not have pedestrians detection in front.

We always had Hondas and have been well satisfied. We bought our daughter a Honda Civic, and the roof went patchy. We waxed it thinking it might be the sun, and it progressively got worse. The Honda dealers do not want to know. It is now spreading to the hood. I have been trying to find out at least HOW TO STOP IT SPREADING.

I have received 3 recall notices from Honda. The first one came in December 2015. The second came in March 2016. The third came in July 2016. I have called each time. I have not had nothing repaired. I have called and called since receiving the notice in July. I was promised someone would call me back. This was a empty promise. I have one vehicle. Yet I am told, let no one ride in the front passenger seat. Just think how many times someone has already rode in this seat. They told me that they would not be responsible, if someone got hurt. Since they suggest that you avoid having a passenger sit in the front passengers seat until the recall repair has been performed, I have asked for another vehicle to drive until they get my car repaired. There has been nothing done about this either. I feel that I deserve an answer from someone.

I am really frustrated with the services of Honda Activa.

Finally was able to get this horrendous situation rectified but I had to take the car to another Honda dealer to do so. Scott Honda, in West Chester PA, was able to quickly diagnose that there was a faulty bearing in the transmission and as such ended up replacing the transmission. ROBERTS HONDA had thr car for 3 weeks and did not diagnose the problem and they gave it back to me with it still making the noise loud and clear. Very good experience with Scott Honds though. Theyre team is very knowledgable, organized and customer service oriented. Only time will tell how well this car holds up but either way Scott Honda definitely has a fan in me!

I wish to state that I bought City but since its purchase, I have complained in your City while transferring gear. There is noise coming out and Honda people dont admit they have problem and have lot of excuses. Even distributor agreed theres a problem. I took the car to Honda South. I am not satisfied. I have tried to email but theres a problem with their email as well.

I have a new 2016 Civic and it is a great car. It is my fourth Civic, but there are a couple of things that I do not like about it. It does not have a CD player in it. I do not like any of the stations on the radio and I do not like the music of today. I loved listening to my music from the 50s, 60s and some of the 70s, but now I cannot do that because you opted not to put CD players in your new cars. I am not a person that has a Ipod, so that is not an option to listen to. I was very disappointed when I found out about this feature. The trunk door lock on the drivers door is an annoyance. I cannot reach the door handle to close the door when I get in so I have to grab on to the pocket where the button for the trunk button is and 9 out of 10 times I hit it and have to get out of the car to close the trunk. Why didnt you leave it where it was on the 2013 Civics??? Whoever makes these changes should think of the Seniors that purchase these vehicles and leave some things alone. Other than those two features that I just explained, the car is great and I do love it. Thank you for listening.

Honda are terrible at repairing their vehicles for used cars “beware they can replace a secret computer on their cars and changed their information between yours and the used products. So they would need to use a new computer for 2019 and older SUV.

Braking problem... There was a sudden problem in the front braking of CBR250R vehicle number: **** chassis number: **** and Engine number: ****. The mechanics of Todi Honda situated in Kolkata say that the pistons and some other parts of the disc brakes are not working and hence needs to be replaced. There is no availability of spare parts here. My vehicle is under their hands from 16th November 2011 and still there is no solution to it. I am facing a lot of problems without my vehicle. I would kindly request you to solve this problem as soon as possible.

We bought our van in Oct 2015, it only had 30 some thousand miles on it. Nov 2016 the engine light came on. Long story short we had to replace all 6 spark plugs. It came up misfire codes. The plugs were black and 1 was actually melted. Our mechanic thought that was strange, but replaced them, 500 bucks later. 8 months later, check engine light again... misfire code for cylinder 1 again, spark plugs were just changed not long ago, so we changed out coil packs. 1 month later again with the engine light... but now its misfire and catalyst codes. Ok, maybe coil packs were defective... there should be no problem with the plugs, they are less than a year old. Change out coil packs, reset codes. 3months later engine light again, wth! Ok, so maybe its just a computer glitch or something, were replaced stuff already. Same codes, reset them and went along with life.Dec 2017, engine light again, then ABS light and another light, I forget which one, but the 2 are lights that have nothing to do with the engine. Still same codes, misfire and catalyst. Within 2 days the lights all went out. Whatever, just dont have time for crap, and van seemed ok I guess. Then last week, engine light came on, van broke down. Got it to mechanic. Same codes, misfire and catalyst. Plugs are black again. Van has 112k miles on it now. Now my mechanic does some research, because this should not be happening, plus we were low on oil and not due for an oil change yet which we faithfully do. So he finds there was a lawsuit against Honda for the same exact issue going on with my van. For Odyssey up to 2013, well mines a 2013. So they send it to a Honda dealer.Dealer puts in vin, no problem just have to make sure the codes stay, take pictures and submit everything to Honda. Done. Get a call today. Technically my van is not covered under the extended warranty from the lawsuit. So they offer me a courtesy offer, I pay 60% and they pay 40%. I dont think so! Not only is this the 2nd time my van is going in for this repair, but my catalytic converter is now affected because of it, and they want me to pay 900 bucks! My vin is 1 number off from the lawsuits, but I have the same exact engine as those in the lawsuit and the same problem and Honda thinks they are gonna make me pay for repairs for something that is a known problem.They tell me they have nothing else to offer me. Prove to me my engine was affected at the time just because my vin is 1 number off, but yet its the same exact problem that Honda tried to hide before and want me to pay for, well 60% and they pay 40%. Hmmmm???? I made a claim with American Honda, they didnt do crap, and Im still waiting to hear from the District Manager that told the service guy to offer me the deal. Yeah, Im not stupid! And Im at 3 hours later and still havent heard back from anyone.Honda already had 1 lawsuit against them for this problem, and they Im well aware of it but still want to do nothing about it except make me pay over 900 bucks to fix a problem that is apparently a problem Honda has had with many of these engines. Unfortunately we travel a lot, but keep up with the maintenance on our van. Yes it has 112k, but Honda engines are supposed to be really good. They had a problem with this particular engine and now dont want to fix mine on their end.

I love Honda. I been riding on them since I was a teenager. Im a lot older now and have rode different models. All are great. I have a lot of friends that ride Harleys and I love them too but My hondas are reliable. I ride mine alongside my Harley riders and go on toy runs, poker runs etc and Yes Im cruising along on my golden wing. Love it. Comfort and never ever has it left me on the side of the road or never broke down. My harley rider buddies cant steal that? Lol. Just Saying!

My Honda car had a problem with Motor Assembly. I checked the company website, and placed an order underlying the companys suggestion. After more than one-month waiting, I received the product, but found it was not the right part and could not be used. I immediately asked to return and the product was not trying to install and in the same shipping box. But the company replied me Nothings wrong with our company; Honda has the right to say what they will and will not accept as a return. And motors and electrical items cannot be returned, whether or not theyre opened. We do make this clear on our Return Policies. I strongly recommend avoiding this type of company when you place an order online!

What a joke. I leased a car from here for 3 years. 6 months before my lease was up I tried going to Honda because I needed a bigger car. They wanted to work no type of deal with me. Said wait out lease blah blah then told me my Honda loyalty could get me far? But clearly did not. I ended up going to Chevy. Worked out an amazing deal for me and I returned my Honda early and under the miles I was suppose to return it with. Of course Honda could fathom I went somewhere else and charged me a nice 375 which was explained to me, Oh that’s because you didn’t get another car with Honda... like what? I returned your car mint condition under miles and EARLY. You charge me a fee for not staying with you when you didn’t want to work anything out with me when I tried? A joke! Can’t stand this company and I tell all my family and friend to stay clear of Honda.

I bought a 2008 Honda Accord in July 2010, and since then, I have been complaining about the rattling noise coming from the rear end, and every time they fix it, the noise keeps coming back. Now, the car has run out of warranty, and when I complained to American Honda, they assigned someone to look into this matter. Her name is Lauren and she is extremely rude and unprofessional. She talked to me as if she was doing a huge favor for me. In spite of me having this issue since it was under warranty, I keep having the same trouble and Lauren was too bad. I wonder how they can hire someone like her.

March 2016, I received a safety recall notice from Honda advising me that the airbags in my 2008 Honda CR-V were defective and if deployed, could cause injury or death. The notice went on to say that the replacements parts to make the necessary repairs were not available and may not be available for months, but offered to provide a replacement vehicle if desired, at no cost to me.Now, since they had advised me that driving my car could result in my death, and offered free alternate transportation, I thought it would be foolish to continue to drive the car. So, I took my car to the dealer where I purchased the car from, Gillman Honda, in Schertz Texas. They had no cars available to loan, but offered to provide me with an Enterprise Rental. As there had been a major hailstorm in the Greater San Antonio area a couple of days before, Enterprise had no suitable vehicles. I was therefore advised to attempt to rent a vehicle on my own and I would be reimbursed up to $35 per day.I placed several calls and found a suitable vehicle at an Avis franchise operation. After a month, the car had to be returned in accordance with Avis policy, at which time, we rented another similar vehicle. About half a month into the second rental, I received a call from Gillman Honda telling me that they had made an agreement with Hertz to rent cars to Honda owners affected by the recall and needed alternate transportation. So, I turned in the rental car, and rented a vehicle from Hertz with Gillman Hondas approval for the remainder of the time Gillman was waiting on the necessary parts, which turned out to be in August. In all, I had 2 Hertz vehicles for about 2 months. (It is also necessary to return Hertz vehicles after a month for safety reasons.) After I received my repaired vehicle in August, I sent evidence of my out of pocket expenses (rental agreements) along with the Gillman invoice describing the repair.In September, I contacted Honda to make sure that they had received the documentation, to be told that my claim for reimbursement was denied because it couldnt be verified that I had actually paid the charges to Avis. I then sent copies of my American Express statements showing the charges and subsequent payments. I was told at that time by the case worker at Honda, that I would be reimbursed in 6 to 8 weeks. That was September 2016. After November, repeated calls have resulted in the same answer, Its under review. In December of 2016, I received a bill from Hertz saying that because Honda had not paid for the vehicle they had provided me, I was legally responsible all charges incurred. A phone call to Hertz revealed that Honda owed them MILLIONS of dollars and had not responded to repeated phone calls.It appears Honda does not intend to, or has been advised not to pay for charges incurred as a result of the Takata airbag recall. It is impossible to reach anyone other than the Its under review people who clearly cannot help. The parts are evidently available now, so you may not have to have alternate transportation for any length of time, but if you do, be careful of any financial exposure.

I bought a 2011 Pilot Brand new and right now it has only 44,000 miles. I keep having problems with engine light blinking plus VSA on at the same time. I called Honda and they will not fix it because it is no longer under warranty.

On October 10, 2017 I had my vehicle in for service with what seemed to be a miss-firing engine. My Service Advisor was Eric **. Mr. ** told me that sediment had accumulated in the bottom of the fuel tank and that they had cleaned it out. After this I began having trouble filling the tank with gas because the pump handle kept disengaging. The car was also running poorly and finally about two weeks later I could not accelerate above 25 miles per hour. At this point I took the car to another car repair shop close to my place of employment (A & M Auto Shop in Jersey City). The owner called and asked me to come down to the shop to see what he had discovered. He had begun to flush out the fuel line and found part of a rag lodged in the pipe. He dropped the fuel tank in order to remove the rest of the fabric and then also found the fingers of a plastic glove sitting inside the small enclosure to the fuel pump. Inside of the gas tank was a wipe rag which had shed particles throughout the inside of the tank. After A & M removed the rag and glove, the car ran well for a while but the mechanic told me that he couldnt tell how much damage had been done to the fuel pump as a result of all the particles (from the rag) that had been sucked into the pump. We do not use this car extensively but planned to take it on a trip to Williamsburg, Virginia in April, 2018. While driving through Washington DC, we noticed a burning smell and the car would not accelerate above 20 miles per hour. We pulled into a Firestone Auto Care Center in Springfield, VA on Saturday afternoon around 4:40 pm. Since the store was closed on Sunday, they could not service the car until Monday morning and we had to pay for two nights in a hotel.On Monday, the Firestone mechanic suggested replacing the catalytic converter. He did so but the problem remained the same. Firestone did not charge for the service since the problem was not fixed. They suggested that we take the car to a nearby Honda dealer. We had the car towed to the Honda dealer who could not service the car until the next day. At this point we had to pay for another nights stay in a hotel. The next day, the dealer informed us that the fuel pump had failed and must be replaced. On our way home from Virginia, the car again began running rough. I have not driven the car since then. I believe that these problems can all be traced to the particles from the rag which corrupted the fuel system. At this point, the car still does not run properly. Since the rag and glove originated in your shop, I am asking that you restore my car to good working order at no additional charge and reimburse me for my expenses thus far -- $2158 (A&M - $475, three nights in the Wingate Hotel - $719, and Virginia Honda - $964). I have the rag and glove that was found in the fuel pump tank as well as video of these items being removed by the A & M mechanic who is willing to attest to what he found. Please contact me on ** so we can resolve this matter. I look forward to hearing from you.

My metallic gray 2009 Honda Civic has peeling and discolored paint on the hood and front fenders. I googled my issue and saw it was a common problem and covered under warranty. I took the car into my dealer and was told that the 7 year paint warranty had expired. I explained that I had never received a warranty notification and requested a warranty extension. My request was denied by the dealer and the Honda Regional Manager. I appealed to Honda American; my appeal was denied. I have been a loyal Honda customer for 23 years and am extremely disappointed with Honda for failing to stand by their product.

I am an old customer in Honda Egypt where Ive been riding Honda cars for eight years until now. First, I had Honda City 2004. The window sensors did not work, then the car keys did not work. They fixed these problems at the customer service center and said that this is a rare case and wont happen again but even then I sold the car. Later, I bought Civic 2007 when it was first launched in Egypt. The car mileage is 56000 km. From day one, I had the same problems with the keys that is not fixed until now. Then suddenly, the motor base needed to be changed where the car mileage was 32000 km and they said at the customer service that this was a manufacturing problem in this car. Later, I found that the steering wheel box needs to be changed because of a manufacturing problem as they said at Honda customer service center also. Besides all these problems, now I am facing more problems where there are many parts needed to be changed beneath the car, in the front suspension system and the scissors. I cant believe this anymore. I always get bad Honda cars! After all these problems, I see that there must be an action taken to end this disaster. These problems, I shouldnt face them while Im driving a Honda car. I bought a car with zero level of quality and I wont accept it. So please, Im looking forward to get a response from you as soon as possible and to know whats the next step you, as a company, will take because based on this next step, Im also going to move. I will contact you before I take any formal action here in Egypt because I expect whats said in your policy that you care about your customers satisfaction and I think you do care also about your Honda reputation here. Thanks.

I purchased the Dio scooter. On the first day, the problem started in that the bike stopped after a 2-km run. After two days, I got it back. But after 10 days, the problem occurred again. After 10 days, I got back my bike from the service center. But after 12 days, the problem again came. Then again after 10 days, I got it back. Now, the same problem occurred. I am very upset that there is no solution from the companys side; they neither change the bike nor solve the problem. Its very bad service from Honda Motors.

Early last year (2017) the paint on the roof started to peel and chip and is growing at an alarming rate. The cost to repair this runs about $5,000 in upstate NY, an extended paint warranty was given that expired in 2016 (VERY sneaky Honda). Also the starter motors are garbage, expect to replace once every 2 years or so (another $800 after labor and parts every time). Very surprised Honda has stooped this low on quality but I guess we get what we pay for. That being said no complaints about engine life, which seems to be its only strong point.

The passenger side airbag turns off and on with a ding, at random times, while my teenagers have been passengers. The car takes the same route on the way to and from work, with a teenager, and in the morning, the side passenger airbag goes off and on sometimes. One morning it went off and on 31 times, in a 35 minute drive, with the beeping warning. Other mornings, it goes off and on a few times, and some mornings it never goes off. On the way home in the afternoons, it doesnt go off. It was the same drive, with the same people involved. The teenager has only sat in the seat, and has not moved all around in the seat. Also, the car is brand new, and have only had it for less than one month.

Honda allowed car rentals for the driver side airbag recall due to exploding metal fragments injuring and killing individuals. It states in the recall that it can do that to the driver and others in the cab. Honda will not allow car rentals for the passenger side airbags and tell you just to not seat in the passenger seat. It has been asked of Honda if there was a chance that it might deploy if hit in front of car. No answer. I then ask American Honda Customer Service to send me something in writing that it will not deploy and I am not gambling with hurting myself or others in the back seat. They will not.I called Russell Honda in North Little Rock, AR and I am told that they could not sign anything either because he was not sure or that it could be possible that the sensor could be signaled. Then you start the customer service case manager and they put you to the fast track and never hear from them again and no answers. So I am to gamble and drive my vehicle until that part comes in and cross my fingers. I am not a good gambler. So Honda I believe needs to stand up and be responsible and allow for loaner cars until they fix this problem.

I have a 2011 CRV with 24,000 miles in it. (I drive 80 miles a day). In November 2011, I had a software update from a recall, that adjusted the timing. I was getting 32 mpg consistently on the highway, and 28 when I did city driving. After the update, I cant get anything more than 26, city or highway. Honda said to have the dealer check it. They did, and everything was okay, as far as they were concerned. Then Honda said to have the dealer run a mileage check. The dealer said there is no such thing, other than looking at the mpg indicator. Honda says if it is within the normal range, then there is nothing they can do. No one can give me a number for normal range. I keep getting the runaround from Honda. I have the extended warranty as well. This will cost me over $900 a year in added fuel cost at the current prices.

I purchased my 2020 Honda CRV and immediately noticed a very loud static buzzing sound coming from my radio every time I drove by a radio or cell antenna tower. It is so loud that I can’t hear what is being said on the talk show. I took my 2020 Honda CRV into the Gunn Honda Service department and they tested the radio along with another new 2020 Honda CRV. Their conclusion was that the radio in all 2020 Honda CRVs makes a loud buzzing static sound when driving by a radio or cell tower. So they said they could not fix the radio and justified their decision by using the disclaimer that says that the radio may experience static noise. Even Honda Corporate refused to help. I have only bought Honda’s and none of the others ever had this problem. I would never have bought this car if they had told me about the radio problem upfront.

Aside from the styling which makes the 2007 Honda Ridgeline not look like a pickup truck, it has been trouble free and reliable. The two way tailgate is very handy. Cannot get any better!

I am highly disappointed in the service I’ve received from Honda Customer Service. I leased a 2017 Honda Accord Sport and have had nothing but issues from day 1. The dealership has done an exceptional job trying to resolve the issues, where Honda Customer Service lacks the ability to serve their customers and document cases open accurately. I’ve had issues from the gas tank release being broken in the first week to a constant wind noise coming from the driver side window or door seal. In addition, I had to take my car in once again for a heavy vibration when breaking. I’ve made several trips to get these things resolved and Honda Customer Service has a very unsatisfied customer on their hands. I will definitely reconsider going with Honda in the future and I have two of them. Hopefully Honda executives realize the lack of quality support with their Customer service group.

I went to a Honda dealer local in Jefferson City, MO on Monday, April 29th, in the evening to look at new Honda Accords. We could not come up with an agreement for $16,000 that was offered for my 2012 Accord from a local Kia car dealer. I asked for the keys to my used 2012 Accord back from the used car manager. He refused to hand the keys back over to me. At this point, I was very loud and demanded my keys back stating I could not deal with him on a new 2013 new Accord and wanted to leave. He asked me to sit down. I refused then he kept badgering me till I finally signed paperwork on a new 2013 Accord. By this time, 8:45 pm, almost an hour after the dealership already closed, I signed paperwork for a new car. I did not even drive the new car off the lot of the dealership. I slept very poorly that evening! I went to the Honda dealership as soon as they opened that morning, Tuesday April 30th, and tried my very best to explain that I felt that I was rushed/forced to buy that car that night and wanted to pay for any and all paperwork cost that was created on my behalf. The used car manager then proceeded to tell me that it was a done deal and I had already bought the new Accord keeping in mind I never even had time or a chance to drive the car. I offered $500 or whatever it took to reverse the paperwork. The manager stated all the paperwork was already turned in and I now owned the car and there was nothing I can do about it. The new car still sits at the dealer. I told them not to pre-deliver it or install any of the options that were wanted. They refused to comply so then I contacted my attorney to ask for legal help in the matter. Please note this is the 5th new car I have bought from this dealer so I have been a loyal Honda customer to Honda and the Honda dealership. Right now, I am worried about my near perfect credit score as a result from this mess. I am very angry at the high pressure sales and lack of cooperation from this dealership even when I never drove the new car and I am willing to pay for any and all inconvenience. This has been a very bad experience and I would highly recommend going to another dealership.

Windows fogging up really bad. Takes forever to defrost just the front. The rest of the windows don’t really clear up. If more than one person in the car talking can’t see anything. Have to stop the car and wait till front window clears. I called Honda and they said no one has called in on this problem. If you are having this issue please call them. This is a very dangerous situation. Can’t see out to rearview mirrors or back. I am fighting with them to give me another car. I have read people having problems and being told poor heating system in this model. They must make this right with their customers. Please Please call and complain.

My previous Honda 2001 went through to 107,000 miles with only a loose transmission fluid hose. Amazing! This is not the case with my 2007 EX-L V6. The car was in four (4) repairs while on warranty! It had bad leather finish sticking out, rattle in rear door due to bad hinge, bad front brakes pulsating, complete failure of the whole AC system (the car was in repair almost two weeks for that one alone). Disgusting quality! Now, I did notice when the car was nearing the warranty end, I heard front cooling fans running long after the car shutdown. I got concerned and disconnected the fan wire and connected again, and the problem went away. A few weeks ago, my battery died. I put a new battery. I just noticed that my fan keeps running again for hours when the car is off. Turns out, there is something going on with relays. I am looking forward to dump this lemon as soon as I have enough money. I am not going back to Honda and I am educating everyone how bad Honda quality has become.

Honda had a recall on their power steering hose because these leaked. Mine actually developed a leak so bad that the fluid leaked onto the exhaust and created so much smoke that my wife thought the car was on fire (she was driving it alone). She did make it home and I let it cool down and checked the situation. All of the fluid had leaked out and after refilling it, the power steering pump made a terrible noise. We got Honda to replace the hose under the recall but they refused to replace the pump because they said that after the 36,000-mile warranty... too bad basically. They seemed to agree that the faulty hose caused the fluid to all leak out which in turn ruined the pump but refused to cover it. We were thinking of buying a new Accord until this. If they admit to making a crappy part, they should cover everything that is damaged by that part.

I phoned Honda America at 800/999-1009 to complain about poor treatment at a Honda dealership. A representative returned my call on 9/1/15, and basically said that I was not a Honda customer, that I was a customer of the dealership and not Honda. I guess thats true! Honda sells vehicles to its CUSTOMER, the dealerships, and thus cares only about its relationship with those entities, not the dealerships customers. Specifically, the sales manager played a shell game and jacked up the sales price to the same amount of the trade in value, which brought the sale price to the MSRP. This higher price vehicle was sold to an elderly disabled person. Shame on Honda! I compared Honda America to a national fast food chain, that if tainted food is purchased at an independently owned franchise then the national company has no liability with the poisoned food that left a bad taste in the customers mouth, so to speak. The Honda America said that was not a good comparison. I disagree. A national company makes money from the end user but accepts no liability? I made the recommendation that Honda America offer me a model year end sales incentive, since the 2016 CRV models have been delayed until the spring of 2016, presumably because of a well-documented issues with excessive engine vibration when the CRV models are idling at traffic lights. (Said one person, I didnt buy a CRV, I purchased a massage chair.) The Honda America rep repeated that I was not a Honda customer but one of the dealership. I strongly recommend that those seeking to purchase a vehicle not consider any Honda model, since Honda does not care about Hondas sold by dealerships. Thing is, Honda makes a profit whether individuals buy Hondas or not. Hondas customers (and thus its loyalty) are the dealerships. So why buy a Honda if no one cares about you?

I purchased a 2002 Honda. I was refused a test drive. The air conditioning was not working and the radio didnt work. I took it in for service for the air conditioning, then the maintenance required light was on. After receiving the serviced car, it stalled when making turns 4 days later. I took the car to a Honda dealer to have it checked and was told it was the timing belt causing the engine to cease and low oil. My question is, the car was in the shop less than a week prior and doesnt work. I attempted to return the vehicle to the dealer. Coleman is refusing to take it back. Honda car is a dud and Coleman refuses to satisfy the customer.

I received Honda Vezel yesterday from Japan. Model is 2015 and June manufactured. Chassis number ** can identify manufacturing date online. Everything was intact and in working condition. But as soon I start driving the car, the hybrid car switches on the engine but the engine sound is too high. I thought Vezels normally have the same engine noise like an aeroplane jet but when I happened to compare with other Honda Vezels, I found there is some fault due to which the engine noise is so loud and clicks - heard Trr Trr.In no way, I could accept this problem in the brand new car I purchased from Japan - just 4 km driven. I want my car tested and rectified. In no way I had spent this much money to get frustration and so much tension, my head aches since last night. Please spread this complaint as much as possible. Hopefully, Honda will react to solve my problem locally through their local Honda company assembling vehicles in Pakistan.

I bought a 2020 Honda Pilot Black Edition. The electrical is crackling. The entertainment system (phone Bluetooth and radio) don’t work properly. Loud crackling in the windshield when driving. Honda does not know how to fix the problem. Also seen in new Passports. The dealership is trouble shooting on my car and had the vehicle 3 weeks. Buyer beware!

All I was doing was trying to get a brochure of the 2019 Pilot mailed to me. Juan the Brand Ambassador couldnt help me, as he didnt see it on the website. Since it is a large company, someone there has it. They send them to the dealers dont they? I asked to speak to a supervisor. He politely told me no. So if Juan doesnt know how to solve a problem, NO ONE DOES!!! If this company is so hard to work with BEFORE there is a real problem, how will they be when there is one? TOYOTA here I come!

I made an appointment to have an airbag recall inspection done at Brown Honda Service in Toledo, Ohio. I arrived and was then informed that it would take 1 1/2 hours to look at the airbag. It was just an inspection, not a replacement. That is entirely too long for this to take. They should have informed me of the time when I called to make the appointment. I left very unhappy about the lack of customer service. The tech did call to suggest he come and pick up the car, but I was not going to give up my entire Saturday for this.

Recently someone I know went to a Honda Dealership in Texas for a Honda recall regarding an airbag. He dropped off the car. Later the service department stated it was completely repaired and safe to drive as usual. While driving that week, without warning the airbag exploded into his face causing him to lose control. As a result of the accident he was injured. Honda has been informed and apparently wants to pay him to fix his car some place else. Of course he no longer trusts Honda. Has anyone else had an experience of a grossly negligent repair?

The Honda CB 1100 EX is one such bike that I had no intention to buy. It was all when I came across this beautifully designed retro-styled beast at my friend’s house when I decided to book a test drive of the same. Talking of the style of the bike, it is nothing less than a royal cruiser with styling that any 90’s kid would love. However, it’s only the looks that are old! In terms of its performance, engine, and functionality, the bike is a beast of the present. Simply love the bike!

I purchased my Honda because I needed an SUV that would accommodate my four children. I needed three rows of seats which this vehicle does have. Its pretty good on gas. Its all wheel drive and it just drives really smooth. I love it. My SUV have leather seats and since I bought this vehicle used and it was not taken care of good enough so there are cracking in spots in the leather seats.

There has been a recall on the Honda Insight. I had my car repaired before the recall happened. They have offered to reimburse after the recall happened. I sent in all the forms needed to make this happen. I have spoken to Luis at customer service many times. They are now asking for the receipts of the actual parts bought by the garage that fixed my car. That garage is asking for a $75 fee to do this. Honda does not want to pay it. I do not want to spend any more money on this. The repairs are a good $500 less than what Honda quoted to fix it. I feel they are doing this to drag it out. In hopes that I will not pursue the refund. I am disappointed that I have been given the runaround. This is a defect on the car which I had fixed for less than what they would have paid. They should pay the $75 fee to get receipts.

This has been my first time dealing with Honda. I leased two cars, Civic and Odyssey. This has been the worst experience in my life. I will never ever recommend buying or leasing or doing any business with Honda. Along the last 6 weeks, I have discouraged at least 15 of my friends from ever thinking in buying or leasing any Honda. Setting my account on line has been a nightmare and trying to make a payment was a nightmare. My temporary license is almost expiring in couple days and dealer is just careless. I made more than 7 visits to the dealer after leasing the two stupid cars to resign papers that were done by mistake. I do hate Honda. I do hate anyone who recommends Honda. I will always mention about my very poor experience and waste of time and discourage everyone I know to do business with Honda. I am seriously considering asking my lawyer to start a lawsuit against Honda for all the hassle and inconvenience I had. I am just waiting to have my temporary registration to expire and will sue you for the hassle and harassment and consequences for not being able to use my cars. Honda just goes to the hill. In continuation with the worst ever experience I had in my life dealing with Honda and its dealers, two days ago I received a call from the customer service of Honda to follow up regarding my complaint. The person who spoke to me lied to me and mentioned that he arranged for someone from the Midland dealer to bring to my home the renewed registration (plates) that expire on February 8th. He claimed someone will deliver the two temporary registrations today, February 8th. As expected, he was a liar and the dealer was a liar and no one came to my address. Tomorrow, February 9th, my two cars do not have valid license plates. Honda finances and the dealer who leased the two cars to me have already collected the fees for the lease and for the registration. Starting tomorrow, I will be charging Honda one thousand dollars per day until I receive the registration. The lease deal with Honda is no longer honored and I am not responsible for any payments until registrations are delivered to my address. I am also keeping my legal rights for suing Honda for compensation for the inconvenience and harassment. I will be talking to my lawyer to start legal actions against Honda. This email is a formal notification of your responsibility for the scam I have been exposed to.

For the last two days I have been on the phone with Honda Customer Service trying to get a loaner vehicle until the replacement airbags involved with the recall come in. I was just told it could be a week or more before Honda made a decision to approve a loaner vehicle for my wife and I. Their advice was to have my wife ride in the back seat for a couple of months till the new airbags were available (unbelievable)!!! This is a very serious issue as the airbag could explode, even without any vehicle impact, and send metal fragments flying into the passenger compartment. Very disappointed with the lack of concern expressed by Honda and their disregard for the safety of their customers.

The Honda Ridgeline is a perfect midsize vehicle if you want the convenience of 4 doors and the ability to haul stuff without needing a big work truck. Has a wonderful ride. Front seats are very comfortable and fit and finish are great.

I own 2007 Civic, Honda issued a warranty on engine block, overheat cause a crack in the engine to which they are covering only the engine block and the warranty doesnt apply towards other part of the engine which will surely damage because of the original issue. In my case, service rep found that cylinder head is damaged and after keeping me on phone for several hours and keep me waiting for 2 days they replied they wont cover. This costed me $2500 which is same if I take it to other mechanic (quoted $2900 to rebuild whole engine).

2011 Honda Pilot - I was surprised to learn that my accelerator is controlled by a computer. Recently, the TP sensor was not working properly and the car had a mind of its own. I had no control over the car. The car took off ... power steering failed and brakes locked up. I was, thankfully, in my driveway. I cant believe this is not a warranty issue. Honda should replace my sensor for free. They just reset the sensor and charged me $126. I am trying to sell the car. I fear this will happen again soon. Please consider this situation.

I purchased a 2013 Honda Accord Sport from Port Charlotte Honda Volkswagen and took delivery on October 1, 2012. While I am very pleased with the vehicle in general, an issue has arisen that is now making me have doubts about the quality of your vehicles. About a month after having the car, while driving on the highway, I noticed that there was excessive wind noise in the cabin and that the issue was originating from the front windows when at speeds of 70 mph and over. Due to my hectic work schedule, I was not able to schedule an appointment for service immediately but did so eventually and had an appointment for an oil change and the wind noise issue addressed at the Port Charlotte Honda Volkswagen dealership service department. My service advisor was not aware of the issue prior to me dropping the car off because of how new the car is. Prior to making my appointment, I had researched the issue on various Honda forums and found that several other 2013 Honda Accord owners were experiencing the same issue. After much research, I found that Honda had issued the following: TSB A13-010 - Wind Noise at the Drivers or Front Passengers Window: 2013 Accord 4-Door L4 From VIN 1HGCR2, DA000001 through 1HGCR2, DA035705; 2013 Accord 4-Door V6 From VIN 1HGCR3F, DA000001 through 1HGCR3F, DA007274.My service advisor was able to locate the TSB and I was excited to hear that the issue would be resolved. However, after picking the car up later that day, I found that the problem was still there. I immediately called my service advisor, who was absolutely great, and informed him that the issue was still there. He requested that I bring the car back in to have the shop foreman have another look at it. I did as requested and the shop foreman and I took a drive together and he acknowledged that the problem was still there. We also test drove a new one off the lot for comparison and found that it too had wind noise in the front of the cabin, just not as severe as mine. He informed me that he did as the TSB directed and that he does not know what else he can do at this point. He was very understanding and very apologetic and I appreciated that.At that point, I became very discouraged but still hopeful that a new fix would be issued. However, there has been none to date and I feel at times that the noise is increasing. It has gotten to the point that when I am on the highway, I am not able to use my Bluetooth feature because folks on the other end complain of not being able to hear me. I am embarrassed to take people in my car because of the noise. I normally have to turn the radio volume up just to drown out the sound when my frustration sets in. This is my third Honda Accord but first brand new one. Prior to purchasing this particular car, I had owned two brand new BMWs and never had to deal with this sort of quality issue. Now, Im not comparing the two cars because pricing makes the two makes completely different. However, I feel that brand new cars should have quiet cabins and that is a selling point that Honda uses to encourage and promote sales. Incidentally, due to certain finance issues, I had to finance an additional $4k on top of MSRP due to banking charges, which makes this matter even more frustrating because I am paying much more for the car overall.I requested that Honda open a case and extend itself as much as possible to assist me in addressing this issue in any way that is fair. I also feel that I should be compensated for what Ive had to endure for these past 6 months. I pay $617.78 a month for the note on the car and have done so for the past 5 months which equals $3,088.90. While Im not expecting Honda to reimburse me that amount, I feel that out of fairness, Honda should extend itself to have the issue addressed correctly and reimburse me some of that because the product was not issued as advertised and at this point, I am stuck with the car since a trade in of this vehicle for something else would yield such negative equity that I would be too far in the hole.On 03/12/2013, I finally got a call back from Honda Motor Co. and according to the case manager, after speaking to the dealership regarding the 2013 Honda Accord, the wind noise is a characteristic of the vehicle. I requested that they provide that to me in writing, so that I can further pursue the issue and they refused to put that in writing. It appears to me that they are trying to not acknowledge the issue because that would affect sales if more people knew about the issue prior to purchase.

I received a letter recently advising me of yet another recall for my Honda Jazz. I do not work and to have to pay out for petrol to get there and back to my local dealership and for a courtesy car is not possible. I called the local dealership to book an appointment for my car and was told I would either have to sit in their building whilst the work was done, pay out for a courtesy car or be dropped off and picked up from the local retail park.I am thoroughly ** Off with Honda and your customer service team. On the 25/01/16 I was told that you do not offer any sort of compensation or help to be able to leave my car with one of your dealerships for 2 and a half hours due to a recall. This is the third recall and you want me to pay out for your errors. My local dealership is out in the middle of nowhere and 5 miles plus from my home. The retail park is a small one and would not be enough to keep me occupied for two and a half hours, so that option is out. I cannot pay out for a courtesy car as I have advised. My only option now is to waste two and a half hours sat in the local dealership when I have other things to do.This is not good customer service or practice. You ought to have a facility to deal with the situations as they occur, not to have staff read out your policies and scripted replies. I also think that nobody should buy Honda as you obviously dont know how to make good cars as you would not need all of these recalls if you did. As you can see I am not happy with Honda and as things stand will be looking to never use Honda again. If this had been a one off it would be different but with so many recalls I feel you are now taking the michael as it were. I await your response.

I bought my Civic Sedan LX 2012 on February 4, 2012 from the Honda dealer at Manhasset. I only have a little over 5,000 miles on it because I mostly only use it to commute to work during the weekdays. One of the reasons I bought a Honda car instead of any other was because of its high standard and reputation for making great motor vehicles that don’t break down easily. This past week, my car, for the second time within a year, had to go back to the shop for maintenance and repairs due to water leaking into the gas tank. The first time this happened was back on September 2, 2012.I had the car taken to Hillside Honda to be inspected. When they looked into it, they found that water had gotten into the gas tank. Ive been going to the same gas station near my house ever since I bought this car, and nothing like this ever happened before either to me or anyone who goes there. My family, friends and co-workers all blamed Honda for a manufacture defect. But even though I felt bad about this case, I didnt blame Honda at all and in fact, finished off paying off for the car this past January 8th - 11 months after I bought the car and much earlier than the initial 3 year plan I signed up for. Then now, only a few months later, the same thing happened.I can only deduce that either I believe there was a mechanical deficiency, to begin with, in the car when I originally bought it, or when I had the car fixed and the people at Hillside Honda said that they put all new parts; they put the same ones back because the exact same thing happened. It’s a brand new model and I demand something be done about this because now I have a phobia about driving this car, and because I don’t know when or where my car might stop. Safety should be a priority on any vehicle. Luckily both times, I was near my house when this happened; God knows what could have happened if the car chose to stop on the highway. If something like this happened 5 years after I bought the car, I would surely take responsibility for it; but how can something like this happen twice within the first year?This is unacceptable and totally unfair for me to have to take responsibility for. Not only do I want Honda to recall this vehicle and pay for the costs in having to repairing this vehicle for breaking down both last time and this time, but I would also like a refund for the car itself. If I didnt care much about having to constantly care for my car, I would have bought a used model and at a significantly lower price. I trusted Honda’s integrity even after last September’s incident, which made me pay off the rest of the car without any further doubts; but now, I know I made a mistake in thinking so.

I own a 2008 Honda Ridgeline that is at about 60,000 miles. I have taken especially good care of this vehicle with regular maintenance updates. Overall, other than the poor gas mileage (best is 20 mpg on highway), it has been a good vehicle. The problem is that two exhaust sensors have had to be replaced already at a cost almost $1,000.00, not to mention waiting at the Wilde Honda Dealership in Sarasota, Florida for many hours at a time. I cant imagine why the sensors have gone out already, and the incredible costs they have incurred. Honda has a reputation for build quality. Unfortunately when they do need repairs, the cost is an arm and a leg. Just FYI my other car, a 2010 Ford Flex has and still is running relatively problem free at 85,000 miles so far.

The Honda chipped key dilemma - I understand that they did it for security but when the car gets old, its the poor people who have to deal with the cost of the chipped key. The insurance companies twisted Hondas arm to install the security devices instead of leaving the decision up to the consumer. Here is the situation of someone I know who is a student: He has a 98 Honda Accord, very old and beat up but it gets him to school. That person lost their key and was left stranded. They called a locksmith and said they could not help because only Honda and a few other places would be able to help. The other costly thing was that not only did he have to pay for the special key, he would have to tow the car to that place to get it fixed. Expenses paid were $600 for losing a stupid key. Just imagine the nightmare if you were somewhere really far from home.

I am writing this to express my disappointment in a recent encounter with Honda Canada. My family has been dedicated to the Honda brand for over 30 years. My grandparents have purchased Honda their entire lives and their love for the brand was passed on to my parents, and now, my sister and me. When I was 23 years old, my father gifted me his 2001 Honda Accord, which has almost 400,000 km on it and is still going strong. Unfortunately, I was forced to sell my beloved accord when I moved across the country (with 400,000 km on it, I felt uneasy about driving the vehicle cross-country). When I returned to Nova Scotia, I once again demonstrated my loyalty to Honda and purchased a 2006 Civic. In late 2016, I received a recall notice for the passenger side airbag. I was familiar with this recall because I had received the same notice for my accord, which I immediately had fixed at a Honda dealership in Alberta.About two weeks ago, I was driving to work at 5:00am when my car overheated and began smoking. I was forced to pull over on the side of the highway and wait for CAA. That is not the issue, as I understand that it is normal for older vehicles to run into problems. I had the vehicle towed to a local repair shop, where they confirmed that there was a crack in my engine block. Unbeknownst to me, the issue was a nationwide recall. Although I had received the recall notice for the airbag, I was never made aware of the engine block recall. I found out about the recall at 5:30am, on the side of the highway, from my tow truck driver. Due to the recall ending on December 31, 2016, Honda was not willing to replace the engine block free of charge. My family and I reached out to Honda Canada to express the fact that we were never made aware of the recall. Had I known there was a recall, I would have gotten my vehicle fixed immediately.As a now 26-year-old woman, I work very hard to pay for school, insurance, rent and much more. The fact that my car is no longer functioning is truly devastating. After expressing our concerns to Honda, we were told that a representative would get back to us within a week and let us know if there was anything Honda would do for us since we had not been made aware of the recall. Almost two weeks later, Honda Canada got back to us stating that they would pay for the engine block, however I would need to pay $1,500 for labour. Not only is this unaffordable for a full-time student, but it is disappointing that an error made on Hondas behalf would cause me to pay $1,500.I am now without a car and refuse to pay $1,500 in labour to a company that does not stand behind their product. It is truly sad that Honda is losing a family of committed buyers (for over 30 years), due to this incident. I am now looking for a new vehicle, but want to make it very clear that my family and I will not be purchasing another Honda in the future. I hope that $1,500 is worth the loss of a truly committed family of (former) Honda lovers.

Bunch of liars and misrepresentation. They try to switch representatives and their stories to drag on the situation. I have been a loyal Honda owner for many years. This will be my last Honda. We bought a brand new 2018 Honda Odyssey Elite. It has many many problems.

Leasing 2014 Honda Accord Sport. Less than 36 mos, under 17K miles and the paint is peeling around the rear window. Honda says that is NOT covered under their warranty. Honda has a long history of paint peeling all over their cars and, actually, had a class action suit against them for earlier cars (up to 2013, figures). Paint should not be peeling like this.

It has large front doors making it very easy for older or people with disabilities to enter easily. Very comfortable seats. Comfortable driving positions. Mirrors give good vision of vehicles on either side. Reversing camera is a god send. This car has 6 airbags for security. Great disc brakes. It feels a very safe car to drive. We had great service from Honda staff.

I have had over a dozen issues (with most still outstanding) with my 2016 Honda Civic and Honda Canada has been using gibberish excuses to stop repairing my vehicle under my valid warranty. Be careful of excuses like Cannot Replicate as this is their first attempt to avoid the costly repairs associated with your vehicle. Honda Canada representatives have assured me that no photos, videos or witnesses means nothing to them, thus ignoring your concerns and complaints going forward. There is nothing you can do because they have already taken your money. Even if they lose you as a future customer, they know it is still cheaper for them than to have fixed your car under your valid warranty.If you do duplicate the issue to only a Honda Service Manager, then they will use another corrupted tactic and deem the issue as Its just the normal characteristics of the vehicle and now your vehicle is fixed and they will no longer deal with that issue, even if you threaten to take legal action. They just dont care. Their tactic includes losing customers as long as they DONT pay for your repairs. They are convinced that they can bite the hands that feeds them and still get fat. If that isnt arrogance then I dont know what is.Unfortunately theres nothing you can do but spend thousands of dollars for a lawyer to take them court, and knowing that the customer cannot usually afford it and just gives up, theyre content to have saved the shareholders the costs of your repair. But you can do something about it. Share this warning with family and friends and tell them to do due diligence before buying a Honda product. ***BUYER BEWARE; YOU HAVE BEEN WARNED***

This is my second Honda and I WILL NEVER purchase a Honda again. I was in an accident that was not my fault May 1st. They have been pushing my one part on backorder a month each time. First they said June. Then July. Then August. Then September. And now October. They will not assist with a rental. They wont help whatsoever! I will tell anyone that asks to never purchase from Honda!!!

My Honda CRV 2005 has a failed ABS (ABS light, warning light and VSA light is on while running). The present mileage is only 48,754km. I am the first owner and I purchased it brand new, well-taken cared. The dealer said, ABS system is only covered for 3 years or 60,000km, which ever comes first. I feel that it is not right. The ABS brake system life depends on usage, not time. The word which ever comes first is wrong and against the consumers benefit.

We saw on the news one night that Honda would be recalling their CRV 2005 - 2007 for faulty driver side window door switches that could catch fire. Our window hadnt been working for a couple months, so I emailed our dealer and made an appointment to bring it in the next day. (BTW, I bought a new 2012 luxury edition CRV and gave my 2005 to my daughter.) The recall is not even being mailed to owners until the beginning of November! My daughter woke up at 4am to find the cars driver’s side door in flames, which quickly ignited the entire cab! The engine looks brand new and wasnt touched, but the car is a complete loss and devastating to look at, not to mention the emotional job it took on my daughter as she watched her car (and like a typical teen that lives out of their car, all her most prized possessions) go up in flames. When I called Honda (first shaking over the fire and then angry that I could have lost my child in this tragedy), they could not have cared any less. Many people told me to hire a lawyer including the service manager at the dealership where I bought both cars. He said Honda wont do anything and you will have to lawyer up. My husband and I talked and just need the insurance company to cover the car, and we are going through our homeowners policy for her more than $3,000 worth of personal property. The insurance agency is going after Honda for their reimbursement and said they will also attach the list of lost personal property for them to reimburse. Oh, one more thing, my 2012 Honda CRV also had a recall - not the driver’s door window switch but nonetheless ... Would I buy a Honda again? Toyota is looking mighty fine these days!

My Honda HR-Vs CVT transmission never reaches 3rd or 4th and the pressure of the engine falls.

My husband purchased a Honda CBR250R motorcycle on 4/4/2012 and faulty on 8/4/2012 while he went Taiping trip with his group of biker friends. The motorbikes certainly cant start after stop to have a drink in Taiping town. So far, we have been changing so many new bikes but this is the first time this kind of problem arose, which feels uneasy and yet needs to arrange towing service from Taiping back to Ipoh. In my mind, Honda should bear all the cost incurred including the towing service which make us feel unsatisfied of the product. I have been sending two complaints to Ban Hoe Seng webpage, but no reply from them. I feel disappointed and lack confidence to spread around confidently of Honda product. All my friends ask us about the incident.

I bought a brand new Honda Accord SE in July 2002. At 38000 miles, the transmission leaked fluid. The warranty covers only $36,000. After I talked to the manager of the dealership (transmission should last for only 38,000 miles), I paid 500.00 labor fee to install a re-manufactured transmission. At 71,000, the transmission failed again. I got a free replacement from the dealer. Now at 120,000, the transmission was repaired, but it failed again. One Honda with four transmission! What kind of cars Honda is providing to the consumers? Does Honda know anything about Six Sigma quality standard? By Six Sigma, there are supposedly no more than 4 bad cars for every 1,000,000 cars. I am completely disappointed in the quality of Honda Accord cars.

On 23 December I was in an accident with my 2011 CRZ, a very luck buck jumped in my line of traffic. I actually have three complaints against Honda.1. As my vehicle was totally disabled, I called Honda Road Side Assistance. Because of the incompetence of the employee that took my call it took over one hour before a tow truck was dispatched. It is my understanding that service call does not originate in Alberta; that was a huge problem because of my location the gentleman on the phone refused to call a tow truck until he could find me on his map. I told him to just call a local tow truck company and they would know actually where I was. From the time I place the call until the tow truck came it was almost 2 hours.2. I phoned Sherwood Park Honda and asked to speak to a manager with regards to road side assistance. He said it was not his problem and I would have to wait to get a call from Road Side Assistance and I could log my complaint and promptly hung up--no customer service.3. This is the biggie for me. On January 12, 2012 I was informed by the company that was fixing my car that Honda Canada did not have the parts for my car and I could be waiting until possibility the end of February. I telephoned Honda customer service at 888 946 6329 and spoke to a Dennis and told him my problem. He said that he could not help me. If it were a warranty problem then that would be different. I informed that I did not think I had to ask the question, If my car is in accident, do you have the parts to fix it? because I assure I would not have purchased the car. He asked what company was fixing my car and put me on hold for 45 minutes so he could speak to the company that was fixing my car. He came back on line and told me that he had spoken to them and that they had all the parts but one and if would be next. I asked him again if Honda Canada could help and he very rudely told me no. I then told him I wanted to speak to his supervisor and he flatly refused and said it was his call and the answer was no. Funny thing the company fixing my car called the very next day and they never talked to Dennis. I am extremely with the after care I have received from Honda. I purchased this car because I thought they were a company I could trust. Apparently not. I can assure this will be my one and only Honda.

Hondas are well made and great cars to own and I am very pleased with my Honda. It runs and looks great, and gets amazing gas mileage. Its dependable and it just gets up and goes. I am a mother of 3 and I can always count on my Honda to get me where I need to go. I love it. I like the sporty look and the trunk space in my Honda. I like that it rides smooth and sails down the road. But I would prefer a four door instead of a two door, it would be a lot easier to get my baby in and out of her car seat with four doors. I would also like more back seat space and a little more space between the front and the back seats.

On Jan 2, 2012, I went to Valley Honda in Monroeville to purchase windshield wipers. When I went to pay for the repairs, I discovered that I did not have my wallet. I went out to my car to look for it because I thought maybe I left it inside. After discovering it was not there, I called my brothers office because I had just left his business, to see if I had left it there. He called me back and informed me that it was not there. The service person took me to a customer service agent named Anita ** to see if she would approve me going home to get the money and then return to pay my bill. She stated that she could not approve my request and it must be done by someone else. The service agent left to find a manager. Ms. Anita stated to me that this type of request is never approved. I replied to her that they would have to do something because I did not have any money on me. In response, she stated to me, Well, you knew that you did not have any money when you came in here. I was shocked at her statement. I reminded her that I lost my wallet and was quite distraught about that and asked her how she could make a statement like that to me. Without even looking at me, she replied with the most nonchalant and cold response, “Well, I apologize. I guess I was out of line. I was so upset that I only responded by saying to her, “You certainly were out of line.” I am 67 years old and have never experienced this type of careless response from someone. I called Mr. Jim ** twice to speak with him regarding this incident, but was unable to do so. My brother who is also a car dealer called to speak to Mr. Jim ** and also left messages for him to call. He did not return any calls. I feel that this statement was made to me because I am Afro-American.

I had to replace the brakes at 20555 miles, again at 35936 and then again at 53150. Honda accepts no responsibility for this problem. They insult my intelligence by blaming me for the premature wear. I have paid out over $600 on brakes so far. The oil pressure switch went out to at a little over 53000 miles, another $300. Battery also died after 2 years (replaced by warranty). The car has not been very dependable and is expensive to maintain. I want to sue them for the brake problems that they refuse to acknowledge!

I have a 2010 Honda Accord EX-L 4 Cyl (45,000 miles and bought new) and it burns oil between changes. I have spoken to mechanics, friends and family and everyone is in agreement that cars do not burn oil unless they are old or have a mechanical issue. The first time I brought it to my dealers attention, the service rep. agreed that was normal. This was in Aug. of this year. They set me up on an oil consumption test. Also, I should mention that when it begins to burn the oil, my oil lamp light indicator flickers and my engine makes a tapping noise when I accelerate every so often. I went back in 2,000 miles later for a check and was told that the oil was fine and that the software update they preformed in August should take care of my issue. (Ive seen no advertised recalls on this yet they have the software update out there) At 6,000 miles, the lamp light came on again and my engine began making the tapping noise. I was ready for my normal change anyhow. Took it in to my dealer, explained I was still having the same issue. They found it to be 3/4 a quart low and their mechanic said this was normal for 6,000 miles of driving. My concern though is that my power train warranty will be up in another year or so and I am worried my engine has already suffered damage since it makes that tapping noise. Service rep said at the latest oil change that he has seen 5-10 of these cases come through and that the software update should remedy it. I am going to formally write Honda so they will at least have my concern on file. Service rep said Id be highly considered if I needed my engine replaced after my warranty is up since I have been documenting everything. But overall, I am disgusted that I pay what I pay a month for a brand that is supposed to be excellent yet I am having issues. If this continues and nothing is done, I can promise I wont be buying another Honda and Ill make sure all around me know my experiences.

I am the original owner of a 2001 Honda Accord with 75000 miles. Yes, it is out of warranty, but the transmission is slipping, it should not go at this point. Also, I brought in my car for a recall on the airbags now (never a problem), now the airbag light is on was told nothing comes up on the computer and dont put my purse on the front seat. Really? Is that the best they have? Im disgusted, never another Honda.

I want to bring into your notice, that the service from the Honda bike showroom near my area is not satisfactory. Since I experienced myself a great discomfort. 1) Two months ago, I went for the service station with a complaint of decrease in efficiency of my brakes. But, I am forced to give my bike for 2nd time since the brakes that worked is totally defective. 2) Recently, today I was called to get my bike, as I went up for routine check. But, today I paid my accounts, and there is no sign of my bike in the servicing area. I am waiting for about 90mins, then a worker bringing my bike, which he took for his personal ride. I am doctor, and I have postponed my appointments. This is an unresponsive attitude. Please, take some actions regarding this unresponsive actions to the customers. I am owning, Stunner Fi bike. My customer code is **, and the address of the Honda service station is, Marikar Motors Limited, Honda division ** Take, some actions regarding this, as the people altogether in this area is not satisfied with Honda services. Thank you.

On a high speed, trying to over-take, the car just slowed down and it just went off. Getting to the road side mechanic for a first aid, it was discovered that the top cylinder is spoiled. It was changed and the car started, but it has refused to go on slow. The car was taking to an auto-tap machine for diagnostic, ten problems were detected and rectified, yet it still persisted with not slowing. Each time it approaches a hold up or bumps, it will go off. I have tried all mechanics but it’s not working out. So what are your suggestions, please? It’s about a week now.

My situation: I bought a 2013 Civic SI four door in black. I was super happy until I noticed a year ago the paint started getting cloudy and white. Today it looks a lot worse and after undergoing what they call an inspection which was just pictures on one of the employees phone. The case manager had the audacity to inform me that they cant help me because it looks like rock chipping. Should I laugh or just be completely upset? I can say I will no longer depend on this company when it comes to buying a reliable car. I am so disappointed! The cars paint is suppose to have extended warranty of 7 years because of the poor quality of paint or coating they decided to use to save a few dollars. Yet they call me to ask if I would like to trade in my car right after I drive off the Aventura Dealer in Florida. For sales they are quick but the customer service is just disgusting. I will have to get a lawyer involved because this is just unacceptable. Its sad to say I am not the only one with this issue. I wouldnt wish this upon anyone and would never recommend Honda to friends and family again. Getting the car painted out of my pocket is $1000+ and Its just not going to happen. I am still paying this car off as we speak.

We are leasing a brand new Honda Accord - 5 months old. The paint bubbles up all over the hood and sides of car - after bubbling up, it will chip off - then it appears as stone chips as we were told by Honda managers. We waited for over 3 weeks for a response... Stone does not cause paint to bubble up and chip off. Pictures have been taken, but does not show the real thing. A visual inspection was made by one Honda district manager and owner of dealership - it was wrote off as stone chips. Its horrible - all over the front. Our 2003 Honda Accord was in better condition than our new one. The customer representative 3,000 miles away from Honda had her mind made up along with Honda reps before it was even investigated. Next step - go to a professional collision/paint representative for our own assessment - legal counseling? We dont know... but we will not give up. Its a lot of money to spend leasing a brand new car and have the paint chip off. Stones do NOT cause bubbling of paint!! We are totally done with Honda - we always swore by Honda... Now we cant wait till our lease is up!! We were told paint chips arent covered by warranty... which we understand... but this is paint chipping off and bubbling up of paint... The paint actually lifts up and then chips off... Pictures do not show the significance of the problem.

2014 Honda CRV grinding noise - VTC Actuator issue - I bought my Honda CRV in mid-2013. By the time the car was 1 year old, with 10,000 miles, there was a grinding noise when I would start the car. The grinding noise lasts about 2 seconds. It has been into a Honda dealership several times. I was told Honda is working on a fix and that the problem would be addressed when the engineering department had the issue figured out. One year later (but still under warranty), the grinding noise is louder and longer than before, and happens almost every time I start the car. Upon doing some research, I learned that Honda has been installing the defective VTC actuator since 2008, in Accords. The defective actuator was also installed in 2012-2014 CRVs. It appears that Honda continued to use the defective actuator since 2008, yet customers are being told that a fix is in the works, 7 years later. American Honda has advised Honda service departments to not replace the actuator as it is likely that the replacement actuator will present the same grinding noise. A regional case manager also assured me that a fix was in the works but did not comment when I pointed out that Honda continued to use a defective part from 2008-2014. Honda repeatedly emphasizes that this is not a safety or performance issue, to which I have replied that is likely the reason it has been 7 years with no fix -- it is a low priority and Honda chooses to direct its engineering resources elsewhere. I am not sure why there has been no class action law suit to address this multi-year problem. Dealerships will not do anything as American Honda will not allow replacements to be made. This is my last Honda. Their way of doing business is horrendous. What I have now is a vehicle that definitely attracts attention (but not in a good way) when it is started as everyone in the vicinity gets to enjoy the grinding sound of metal-on-metal.

Contacting CS and speaking with incompetent individuals is apparently the norm for this company. I have been waiting at least 7 days to receive a call back from a Supervisor. This is unacceptable. This is my 3rd Honda Accord and the rate theyre going I doubt if there will be a 4th!

I bought my 02 Accord brand new, and now have 174K on the clock. Ive replaced the transmission 3 times, and finally found a shop here in San Francisco that built it correctly. They told me that Honda transmissions are unlike any other standard transmission design and they fail often. Theres too much pressure kept in the torque converter, and not enough return fluid for the unit to function correctly. There are several aftermarket fixes, of course, that you have to pay for. When I picked my car up at the shop, there were 3 Accords, 3 Odysseys and 2 MDXs. I called American Honda to ask for some sort of help seeing as this is my 3rd time around the pony show - nothing. Shame on Honda for being so stupid in their design. Im not going back for more.

My name is Latifah, 55, mother of four, from Malaysia. I am a Honda Civic Hybrid owner. I would assume that with all the recent hype behind the Class Action lawsuit against Honda in the U.S. on grounds of cheating mileage claim and also Heather ** vs. American Honda, Inc. case at California Small Claims Court, you would have probably guessed where my story is heading. Well, to cut a long story short, my Honda Civic Hybrids IMA battery went kaput after a year and ten months of owning it from brand new. My HCH is one of the earlier Hybrids to be purchased in this country. I am not so fussed about the failed technology part of it as this can happen to the very best of us, but I am very concerned and terribly upset about how Honda ridiculed and humiliated a customer who is an early adopter of their Hybrid technology. Instead of helping me out with a technology that they admit is still in its infancy, the company decided to make an example of me, a caution to all and any hybrid buyers, that there is no sympathy from Honda if the expensive IMA battery fails.My initial request to Honda was for a straightforward battery replacement, but they refused, insisting that the fault with the car occurred outside of the warranty period. Having exhausted all avenues of communication with the company, including writing directly to the CEO and receiving no evidence of customer care, we had no choice but to seek compensation through the Malaysian Consumer Tribunal late last year. Even at this point, Honda refused to make an offer for reasonable battery replacement, but instead came up with nonsense terms and warranty which I rejected. The Consumer Tribunal Court here disallow lawyers to represent parties in order to keep cost to a minimum and give access to everyone, and without the benefit of fancy legal jargon to defend themselves against my simple statement of facts, Honda lost. To put it simply, the tribunal found that Honda and the dealer that sold me the car was unable to defend their false advertising that claim of 10-12 years lifespan for the IMA battery. The tribunal ordered them to pay me back an equivalent of US$7,000 in compensation. Just like in Heather **’s case, Honda in Malaysia appealed for a judicial review at the High Court shortly after. I can only release the Consumer Tribunal Grounds for Judgment here as my High Court case is still active. After plenty of spinning and hair splitting by their lawyers, it seems like Honda may get their way after all through the legal channel of this country. But I will have to wait for the verdict to be released 27th of this month. Yes, my story does sound like another typical narration of a victim of corporate fraud who then gets away with it because they can afford expensive lawyers who will do anything to get their clients off the hook.The reason why I am writing this is to seek help from International Media to actually cover my story. My story is minimally picked up by the media here, especially the motoring media as most of them are in the pocket of Hondas advertising department. I wrote to the authority and government agency here, but no one seems to be interested to entertain my complaints either. Meanwhile, Honda enjoys maximum advertising coverage for their Hybrid range by bringing in more Hybrid cars here due to tax incentives. The victim, the public here then blindly buys a Honda Hybrid without knowing that Honda will turn on them once the dirt hits the fan. This is not about my loss anymore; this is about principles and my rights as a customer. If this was back in the days of glorious Japanese industrial standards and discipline, nothing less of Hara-kiri would be expected from Hondas CEO if a blunder like this were to take place. Today, they can pat each other on the back congratulating on their sales success for their infamous fraudulent green car. Hope this finds you well. I am more than happy to answer any questions and I will be grateful with any help that I can get.

2006 Honda Civic Dangerous Mechanical problem: Dont be fooled like I was by Hondas reputation. Their cars have tons of problems and the case agents are merely customer service guys and gals with scripts. At 29,000 miles, a bolt got torn off from the tensioner causing a massive chain reaction of broken belts and pulleys. The extended warranty didnt cover it because a bolt shouldnt do that. The guy kept saying wear and tear, but the fact is that it was the bolt that caused the chain reaction and not the belts. Bolts are still intact in cars that were built 50 years ago. When I mentioned that, he said I could reimburse you for the bolt which is $1.50, basically mocking me. I said to him that the reason the labor cost was so high was because of that bolt that flew into the engine and the mechanics supposedly had to spend 7 hours to fetch out (Honda Dealership). The guy was passive-aggressive and very unprofessional. Do yourself a favor and do some major research before buying a Honda. They will live with the reputation of having safe and reliable cars but when it comes to a problem they got to fix, they turn against you. My next car was probably going to be another Honda, not anymore. There are far too many car companies to stand for this. Their cars are supposedly overpriced because of their quality, but that is no longer true. Do some research. Oh, yeah, this whole thing happened while I was driving at 40 miles per hour and it was a really stressful and panicky situation since it all happened out of the blue.

I bought a new 2009 Honda Accord EX. After a few days, I realized that the drivers seat was very uncomfortable. It can be adjusted in three different ways, so I assumed I just didnt have it adjusted properly. Over the next three weeks or so, I adjusted it in every possible way, but it remained uncomfortable. I contacted the dealer. And they offered to help me buy a good used car (Thanks a lot!). I called North American Honda and they didnt care. And finally, I wrote Tokyo, but they just bounced the problem back to North American Honda. Finally, I got a call from some woman at North American Honda. She had all her talking points down pat. She told me that I should have known that the seats were uncomfortable before I bought it. I asked her how I should know that from a short test drive. She said I just should know. She told me that most people were satisfied with Honda seats. I asked her what Honda had to offer to those of us who werent most people. She had no answer. I also asked her how many complaints Honda had received about their seats. She quickly responded that that was confidential. I told her I could understand why. Her basic attitude was that Honda already had my money, so they didnt give a damn about my problem. I looked for after-market seats, but there werent any because of the air bags in the seat. Its illegal to disconnect air bags. And nobody made after-market seats with air bags. I had the foam in the seat replaced twice, but that didnt help. The car was so miserably uncomfortable that I traded it off after three months and 1700 miles.

I have purchased about 10 Honda vehicles in the past 15 years, 4 of which have been Honda Ridgelines. I havent had any issues with any of them, until now. My current 2017 Ridgeline came with a toxic odor in the in-bed trunk. Every time you open the trunk, the smell comes pouring out. Anything you put in the trunk comes out smelling of the chemical. I have tried cleaning it out numerous times and even brought it to the dealership, where they tried to get rid of the smell three times. Nothing works. When I called American Honda, they stated that all of the 2017 Honda Ridgelines have the smell - the smell is from an epoxy they use to seal the trunk and there is nothing you can do to get rid of it, other than waiting for it to fade away. I have been waiting for seven months, and the smell is as strong as ever. American Honda refuses to do anything about it. Seems like they did not learn anything from the Takata airbag disaster.

Since the day I bought my Honda Twister in December, here are the regular issues I have faced. The loan that was quoted to me by the Honda representative was 33,500, but later the loan sanctioned was 38,000. In my first service they tried to charge me, then I just paid for oiling. Then in the second service, they charged for wheel cart and didnt even repair it, and in the third service they again made a bill of 1,000. I just feel they fool the customers and I am highly annoyed from day one. Please take some quick action.

Honda messed up my hood; so sad... After this extended paint job done by them, within one or 2 weeks, I notice paint chipping so easily and they say they cant do nothing. Its due to highway driving... Normal?? I had this car on road a long time before and not had chips like this before... I contact Honda and yep, pretty much screwed... Now I have to buy a whole new hood and side fenders or try to fix... This was last year now... Its even in worst shape ever....

I am having intermittent electrical and electronic issues with both of my 2017 Hondas. I use to think Honda was a smart purchase but at this point I would never buy another Honda and I will also include Acura as the electronics are likely similar. Really disappointed with these two cars, thank god I leased them. Can’t wait to send them back. The dealers seem like they are so overwhelmed with complaints they will say anything to make you go away. Well guess what? After the lease I have.

I leased a brand new 2016 Honda Odyssey in Oct 2015. Since then I have returned for service numerous times to 1) replace an ignition coil; 2) replace the battery two (2) times (4 additional times it needed to be jumped); and 3) repair of seat warmers. These have represented more than mere inconvenience. Most rational people would say this car is a lemon. Aside from one month lease payment, Honda America dismisses these problems as simply the result of mass production. My representative repeats the same scripted response each and every time I call them. To add insult to injury, I used Honda Roadside assistance, asking them to send a tow truck. What arrived was an old Neon with its side view mirror dangling off and obvious accident damage to the vehicle, with cables that could not reach from his vehicle to mine. Totally ludicrous!! They do not stand behind their products; they lie; provide shoddy products and services; and most alarmingly, dismissed me and my concerns as a consumer. Beware of their tactics and think twice about investing in a Honda. The Honda brand is not what it once was.

I own the Touring version of the 2005 Honda Odyssey. The vehicle was purchased new. In the fall of 2008 the passenger-side sliding door was registering as being open. The dash light came on & the steady alarm that goes off would stay on while I was driving.I could de-activate the alarm by sliding the doors control button to a manual setting.However, the dash light would keep warning me bybinging) that the door was open.The motor would engage briefly while & the door would actually move while I was driving! I was unaware at the time that the doors bad connection was also draining my battery.Took it in 12/08 to a dealership.Was told the motor & latch had to be replaced along with the battery to the tune of $691.Done.Late in 2010 the other sliding door (passenger side) started doing the same thing.My battery died repeatedly & at 1 point was replaced.Took it to another dealership & they found the exact same door problem as the previous incident.Motor & latch had to be replaced on THAT door for $945. Done.At present (8/3/11) the driver side sliding door is broken AGAIN!If I replace it AGAIN it will be the THIRD door on that sidesince owning the vehicle. Called Honda HQ. Gentleman was pleasant but had a most difficult time comprehending the problem.Even asked me if I was sure that it was that door.I had to explain to him how the dashboard features are pretty specific as to which door (or tire, for that matter) is acting up.Unbelievable!Bottom line,since nothing is under warranty, Honda has no problem with me putting out another $1,000 to replace the door . . again.The only thing I garnered from the phone call was a case file number!They will not acknowledge that this is obviously a problem that should NOT be recurring like this & they shoud share some responsibility in the cost.I have also been blessed with run-flat tires on this model which I have had to replace several times at $1200/4 tires.I am sorely disappointed in what I thought was a reputable company that would stand behind its product.I will be selling the vehicle & will never set foot in a Honda dealership again.

Honda S2000 - It’s a great little convertible that is not high maintenance, but Honda stopped making it. It hugs the road very well and maneuvers great on the road. Honda should definitely bring it back.

I have read reviews regarding the roof peeling. Exact same thing happened to me. After getting off the freeway one day and parking my car, the paint was just GONE! A rather large section. Cost me $1500 to fix. I cant believe this is a known issue that many people have had issues with and Honda doesnt want to address it and help us out.

Upon leaving the house a couple months ago, loading the kids in the car then, bam, the back passenger door falls, breaking the cable and damaging the fender in the process. Calls to Honda make it apparent they do not plan to do anything for a design flaw causing a safety concern for my kids who ride right next to this door. The repair from them is in excess of $1500! Then we are loading up today and bam, second back slider cable breaks! Now this door has our 6 month old baby right next to it! This is our only family vehicle, and to put icing on the cake, the sole provider for the family is off work for a back injury! Honda refuses to pony up and assist with issues despite calls asking why our 4 year old car is falling apart, their answers, normal wear and tear is not covered and we will have to foot the bill entirely on our own! Honda quality is nothing what it used to be and their customer service and support is laughable. Before these issues we were ecstatic to share our new car and tell everybody how great it was, now I would not recommend this car to my worst enemy!

Today I called and talked to American Honda. Ill start off with saying the worst customer service ever. They dont even offer to help you. They just apologize 10,000 times and then want to go about their way. My car isnt covered under the warranty for paint. For reasons I dont even understand. I have an 09 Civic. The paint is starting to deteriorate. It looks like someone literally took a scrub brush to my car and is in the beginning stages of my paint chalking. This is a 7-year-old car. Ive seen cars that are 15 years old that have better paint jobs than mine and they have been untouched. The only okay thing about my Honda is that it hasnt broken down on the side of the road yet. American Honda is the biggest joke of a company and so unwilling to help people. The issue needs to be pushed. My car is Crystal Black Pearl. I know its one of the color codes accepted for the repaint but my VIN isnt under the warranty nor did I get a letter. (I am not the original owner of this car.) Im more than displeased. They look cheaper and cheaper every year.

Having owned seven Camrys, I chose the HR-V for its size and parking ability. With one glaring exception, the HR-V is everything and more than I expected. It rides well, is comfortable (I added good sheep-skin seat covers) and gets good mileage. Everything is accessible and well thought-out EXCEPT the horns. The horns are weak and sound like a childs toy with its tinny Beep, Beep. To replace them you must remove the front bumper/grill and bolt on new ones. Not cheap.

Easy handling drives and good on fuel and brakes very well. I like the car very much. It suits my needs and my driving style. I would purchase another if I were in the market for a new car. I am quite pleased with it.

I bought a 2004 Honda Accord. Within six months, the paint had bubbles on the driver side, then it started chipping from the driver side to the trunk.

I have a 2009 Honda Civic Coupe which lost a chunk of color from roof, hood and rear within 6 years. When I call Honda to fix this they say that my car does not have any recall or is not stated in the color campaign. Heres the link for the campaign notice information - **. Such a disgusting service from Honda. Will never ever suggest people and friends to buy car from Honda again. I will be suing Honda as they did not send me any recall or campaign information regarding this paint issue.

I booked an appointment with Honda for April 12th, 2016 at 10 am in order to take off four winter tires, replace them with all season tires and replace the air filter. This is a very routine service and one that can be done in less than 45 minutes. This was performed in Thunder Bay, Ontario at the Gore Motors service center. After dropping off the vehicle there was no communication between them and myself and at 6 pm I decided to call. I called 15 times between 6 pm and 8 pm (close) with no answer and absolutely no update on my vehicle. I had to work a night shift as a health care professional at the local hospital and as a result, had to take a taxi to work. This is absolutely unacceptable and frankly, embarrassing. This service was not provided because I am a woman. If this was an adult male the service would have been completed in an hour with no issue. This is horrible for our society, especially for a multinational corporation prominent in the Thunder Bay community. There was no apology provided when I reached the service center at 8:30 am and I was still required to pay the service fee. Such an ordeal was completely unnecessary and it does not take 10 hours to perform an extremely basic service, so either the employees were incompetent or did not provide the sufficient services because I am a young woman. I hope the Customer Service Department sees this complaint and takes action because there is no place for this in our society and I was stranded without a vehicle, which is unjust and unethical. I hope this never happens again and right now have absolutely no desire to ever enter another Honda Service Center with such poor customer service professionals.

I purchased a 2010 Honda Accord from Anderson Honda in Maryland. When I purchased my vehicle, I inquired about getting a bluetooth device installed. I was told that if I got the device as part of my purchase that it would be covered under 3-year 36,000 mile warranty that came with the car. I purchased it (the item is on my Vehicle Purchase Agreement) and subsequently, the car went from MD to CA with my daughter. The bluetooth device is now dropping calls, and my daughter went to get it repaired in CA. Miller Honda told her it was aftermarket, and they would not fix it. I called Anderson and my sales representative, Jim **, told me, “Oh that was if the car was here in Maryland.” I told him that at the time I told him I was taking the car to my daughter in California and he said it will be covered under the car’s 3-year 36,000 mile warranty. I am angry, because I financed this item when I could have paid cash for it and had it installed after the purchase. Also, I was told that this was a factory Honda item (Hands Free Link), and if I knew it was an aftermarket item, I may have gotten a NAV or more sophisticated item for my money. Finally, I am angry because Honda is not living up to its obligations and lied to me to get me to purchase this item that they now do not want to stand behind. I had a bad experience years ago with a Renault and have stayed away from companies that I thought were not reputable. I should have stayed with Toyota, I guess. I want no one else to get burned like this.

I can’t believe I wasted my time and money on them. I was safe but they kept me waiting for over 24 hrs for a tow. Had to call back three times. Then to boot the driver told me I could have gotten the same service faster and cheaper (if not free from AAA). You can’t rely on them and save your money for someone who cares about you and will get you towed quickly. Even sadder follow up call was automated. Don’t spend your money on them!

My wife and I were car shopping yesterday to replace her 2000 Honda Accord V6 EX model. We drove a new 4 cylinder Accord - interior and gadgets were nice but the car would surge between 5-25 mph. The salesman said he never noticed it before so we drove another one - same thing; they surge. We bought a new Nissan Altima. It was everything a new car should be.

If theres a prize for worst customer service it would be exclusively reserved to Honda Canada, they wont even bother investigating your complaint, never give a feedback, never care for a frustrated customer.