I would like to give kudos to the entire sales team at Five Star Ford Stone Mountain, but a special note of thanks should go to my salesperson Michael **. He displayed phenomenal professionalism and patience with me for the entire 6 plus hours I was at the dealership. He made me feel right at home and did not pressure me in any way. He understood what I wanted and what I didnt want. I left a happy customer with my 2018 F-150. Thanks again to Michael **. I will be a repeat customer.

2013 E-150 van, 104000 miles -- Number 7 plug blew out. Took to dealer and a week later was fixed. I was told when I picked up the vehicle that the number 7 plug blew and 2 others were about to do the same. Original plugs from factory. $600 later and ready to trade in for Chevy before this happens again.

My 2015 Ford Mustang is still under factory warranty. The paint on the hood start bubbling. The car will be on the body shop for 3 days so I called Ford because in my opinion they have to give a rental car and pay for that. Mr. Mario ** (Regional Customer Service Manager) called me today to let me know that they wont pay for the rental. My car is under warranty, is not my fault the paint failed!!! YOU ARE RESPONSIBLE FOR THAT!!! I will have to be without a vehicle for 3 days. That situation will affect my job and personal responsibilities. I currently own 2 Ford vehicles, but I feel that means nothing to them. I let him know how I feel it but he didnt care about that. Maybe is time to change the brand. Bye Ford.

In July 2014 I received a letter of a Recall on my vehicle regarding the Torque Sensor and Steering Column going out. I took it in to the Dealership where they did whatever they were suppose to do (I assume), though it only took them approx. 5 to 10 mins. At that time I was not having any issues with my vehicle. Speed up now to March 2016, I started having issues with my steering wheel vibrating and moving back and forth and my vehicle making odd noises. I took it in to the same dealership to be checked, they did a diagnostic test and told me my Torque Sensor/steering column were going out. I had them do the repairs. That evening after I okayd the repairs I found the Recall Letter which was in regards to the issue I was having now with my vehicle. I told Steve in the Service Dept and he called Ford Motors to see if my vehicle was covered for the Parts and Labor as the Recall letter stated, he was told No. I also called Ford Motors and was told No that the Recall had expired. In the Recall letter it states that Alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). I find Ford Motors to be very dishonest and they dont care about their customers safety. They obviously knew of the faulty parts in my vehicle, hence the Recall Letter I received. I did take it in to the dealership when I received that notice. Again at the time of the Recall my vehicle was fine, a little over a year and a half later I end up with the exact issue of that Recall. I feel Ford Motors Company should cover these charges and reimburse me. I have also emailed Ford Motors and received the same response No that the Recall has expired, and after the first 12,000 the warranty is no good. They should cover these parts.

I bought my Ford Five Hundred 10 years old with only 85,000 miles and am enjoying it. I wanted one when they first came out, so I was delighted when I saw this one at such a good deal. Its seat is a couple inches higher than other cars, so it is easier for me to get in and out of with my old knees, and the A/C works great, which is a must in Texas! Its an older car, so it doesnt have wi-fi technology. I might install wi-fi if I thought Id be keeping the car forever. And it has leather seats, which I really dont like -- too hot for Texas summers!

My Ford 500s ride is decent. And I have the 6 speed tranny. I would not have bought if it had the cvt tranny. My car has lots of leg room in the back seat, storage spaces, and trunk room. It has good mileage and acceleration, too. I like the dual heat control in the front. Dual climate control has stopped a lot of fights. :-) It has been very dependable. I like the radio controls on the wheel. However, the rear has air but not heat and that is stupid. The AC is on all the time unless you manually shut it off. Some blind spots are worse than other cars I have owned.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Fords expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems. What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? Ive checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.

I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?

Well lets start off by saying you go to the dealer and you are interested in buying a new truck that you can plow with. So you get a price of $67,988 and youre like Damn thats a lot of cash. Then you make sure it has all the options that are needed for your likings. Loaded out, Lariat plow package and all the goodies. So you break the bank and go thru with the purchase and get it home. Get the new Boss plow set up all done and go out for the first plow of the season in November and you get a clicking relay in the dash. Well come to find out after plowing for a little bit it seems to get worse. Then all of a sudden your radio and heater goes off for a few seconds. Then it does it again five more time. Then the whole dash and electrical system goes down for approx. 2 minutes. So the following day I start calling Ford and dont get anywhere other than take it to the dealer. So I do that and they tell me there is nothing wrong. So this has been going on since Nov 25th. Well Ive had it at the dealer 5 times and then I find out that Ford is producing truck that states you have a plow prep package on them and you cant plow with them without getting a power spiking issue which causes the BCM to shut all the required electronics to shut down. So my bitch is how can Ford knowingly sell a truck as a plow truck and have all these problems. And after contacting Ford customer relations Im not any farther than I was in November. Ford has known about this problem since the 2014 model and still will not take any responsibility for fixing these problems. My advice is to check out the options on the vehicle and make sure there isnt and hidden notices where something cant be used properly. This a safety recall if I have ever seen one.

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

Purchased a Ford Transit 2020 from this place. I submitted my review for Ford.com but they did not publish it because it was a one star. Two main reasons for one star: They sold me a car without passenger seat. I thought I can install a seat. When I went to pick up the car, they told me it doesn’t have any passenger airbags. Factory removed them! If they have told me I would never buy this car. It is not safe to operate. It took them one 8 days to finish the paper work for my car, and they only did it because I keep following up with them.I purchase that car remotely, by phone. We agreed on a price that was 300$ less than MSRP. They called me after a while saying that somebody else is willing to buy the car for the whole MSRP price and I need to pay the full price if I want it. Who changes his word for 300$, one a 50+K$ car? They removed a 1$ Funnel in the car to fill it from a canister. In my way home, I ran out of gas. I went to a gas station and filled a canister and came back then I couldn’t find the funnel to fill the tank and had to wait a long time for road side assistant. The passenger door on my brand new 2020 car rattled sometime and you have to open and close it several times to fix this. Need to the new car to the dealership. The MPG is way lower than what advertised.

Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.

The Ford Edge is quick, roomy and a 4 wheel drive that is good in any weather. It has a roomy compartment to store strollers and groceries. I would recommend the Edge! It gets great gas mileage and good for back road drives.

I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didnt check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today Im at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

I bought a 2016 Limited Ford Explorer in November 2016, I was actually spoiling myself with a vehicle that wasnt 5+ years old. When purchasing from the dealership I had nothing but problems with the driving, had to take back multiple times as the alignment was very off. Turns out I was being sold the vehicles with tires that wouldnt pass inspection. So I just decided never to go to or use that dealership again. Now fast forward not even 4 years later. I was driving down the highway when suddenly I lose all power steering. I managed to get my vehicle back to my local Ford Dealer. I now need the entire steering rack replaced. That costs $2100 plus tax. This is ridiculous for a vehicle that is less than 5 years old. Called customer service and they say they will mark it as a case but until they have many of the same complaints or problems and Ford releases a statement there is nothing they can do about it.I am just so appalled at lack of concern Ford has shown that this young vehicle has this serious of a problem. This is defective and should not be blowing like this. Weve always been a Chevy family & took a chance on this vehicle, what a wrong decision I have made. I have never had to drop that kind of money on any vehicle, I drove my Chevy Trailblazer well past 200,000 miles before I had anything more than your wear & tear issues.I remember over a course of a summer I had to drop about $3000 overall for those wear & tear issues. Now I have no vehicle of my own to drive until this is repaired and I have to wait a few days for parts to be shipped. So what am I driving while I wait for mine to be fixed? Well I am driving my Dads old pickup, a 2005 Chevy Silverado. I had loved this vehicle up until now, and I am going to now look at getting rid of it because what other major problem is going to happen next. Plus I was lucky this time that no one got hurt, that I didnt get into or cause an accident when I suddenly lost steering control on a highway of 65 mph.

Have thought to write reviews before, then decided not for fear of upsetting local dealership who keeps my lesser half on an even keel. The thing is, I just spent the full first day of my vacation trying to make sure my Ford was not going to screw me over on this trip. And this is the 4th or 5th time that the Ford has played a major role on a vacation--as saboteur each time. Have never had a vehicle that actively impacted vacations before. Its like the Ford knows! All I can relate it to, is going on vacation with a passive-aggressive person that you are obligated to take along. Not pleasant.2016 New Ford: Dealership dragged butts getting customizations done, and even though gave weeks of lead time, was left taking loaner vehicle (without all the camping customizations) on the big trip I was excited that Ford was going to make amazing. 2016 First Camping Trip w/ *My* Ford: Had 3,000 miles on it. Camped in middle of nowhere with no cell coverage and no people. Ford blew its engine. Yes. It really did. A passing car relayed my info to the Platinum Plan Roadside Assistance for me (remember, I am left stranded in the forest). Fords roadside assistance apparently told them I was too remote for them to send a tow. So they abandoned me. Left me in forest to die. Totally Benghazid me. But these *strangers* did not. They called around and found a local tow guy who would go out there and get me and my new paper-weight: the Ford. The guy towed me to local dealership some 60 miles away. The Ford dealership could not be bothered on a weekend to get me a rental car, and was located outside of town. Me and dogs had to walk several miles into town and back out when Home Dealership from 200 miles away sent trailer to pick up the Ford. It turns out that each local dealer apparently has own way of handling warranty work and this other dealership did not consider me their problem since I did not buy it there, nor did they have any idea what this Platinum Plan amounted to.2017 Flat Tire In Middle of Nowhere: Could not figure out the surprisingly complicated tire delivery system that had to be assembled and unlocked and operated. So tried calling Ford Roadside Assistance. They had no idea either. Nor could they send a tow truck because it turns out Platinum Plan only good for $100 tow. No worries! I eventually figured it out, just thought could make a quick call and get a minute of help to seed things up but spent an hour getting zero help instead. Made it home tired from expedition, and in dark, also having spent 2 extra hours in the dark getting tire changed.2017 Flat Tire Near Home. Ok, this time I knew how to get tire down. But could not get flat wheel off truck! Had to call tow truck because wheel corrosion welded onto axle courtesy of Ford dissimilar metals causing electrolysis and corrosion. Sure, everyone uses aluminum wheels. Yet Ford is only one that wheel simply would not come off for me. I tried kicking it and almost broke foot. Tried prying it and damaged wheel. By the way, Ford Platinum Plan Roadside Assistance insisted I was over 60 miles away from my home or some such and so refused to tow me there (too far). However, the person was unable to make sense of where I was and could not even find me on map--so no idea how she knew the distance. At any rate, having lived here for 20 years, I assured her I was only 10 miles from house but she refused or could not override what the system that did not know where I was at was telling her for the distance. I called the roadside assistance that came with my car insurance and they sent a tow truck... to change the tire. The tow guy had to get under truck that was up on jack and pound on wheel with 5lb hammer. He suggested I carry 5lb hammer, block of wood, and some extra jack stands to make truck somewhat safer for crawling under it and pounding.2018 Flat Tire. Tried loosening lugs but lug wrench would not fit them?!? Had it been swapped at dealership? So made calls around neighborhood (over a few miles, I live in the country) and found one with a star wrench. Went and got it. Jacked up truck and wheel would not come off again. Tried pounding on it but had not invested in 5lb hammer yet. Presumed kicking it would not work. Did not bother with Fords POS Platinum Plan Roadside Assistance. Called the roadside assistance I got separately through my car insurance.They sent a tow truck. To change the tire. That guy was big and he gave the wheel a hard kick and it came loose. I am an AARP member and suspect I would have broken my foot. At any rate, got wheel swapped out. Next day I spent entire first day of my vacation on the Ford. It was a 70 mile round trip to take it to dealership to get patched. They could not he bothered and so it would take several hours for them to do it. I made a day of it and did some exploring to another town and left some lovely painted memorial rocks at a spot that was special to my departed ex. Rather than preparing for trip. Then I went to house, got the star and returned it to neighbor. Then rested a couple hours and went back to town to get patched spare. I took the truck. Here is where it gets extra interesting.I had them rotate all the tires so if I need to change a flat they will be temporarily broken loose. IF YOU HAVE A FORD TRUCK, do this before any expedition. Regarding the lug wrench, that turns out to be another issue with Ford materials and engineering (like with the dissimilar metals and no coating/treatment to prevent corrosion welds). The lug nuts *swell*. Thats right. Ford makes their lug nuts out of some high-tech passive-aggressive living metal that can sense a vacation and swell by a couple millimeters, rendering it impossible to remove them with the factory lug wrench!?! Who knew??? I did not. No, you cannot hammer wrench onto lug. I tried that. These things *really swell*. You have to get a 22mm wrench to fit on the 21mm lugs. You have to go buy a new wrench. IF YOU ARE A FORD TRUCK OWNER buy a new lug wrench after a year or so, or it may simply be impossible to change a tire on your expedition and you could die in the wilderness from a flat tire. So both the corrosion weld and the swollen nuts issues are known by Ford. In googling, there have even been lawsuits! Yet, here we still are.To wrap up this review, will say that back in the day, IBM had a list of priorities go meet when rolling out a new product whether it was a storage medium or a mainframe. Number 1 priority? Do the customer no harm. Customer safety was #1 priority. They did not want you to even cut your finger on a sharp edge. But Ford seems to think it is no big deal if you--surprise!--cant change your tire ‘cause their magical nuts swelled. Well they have not traveled with me.Back in the day I drove all through Mexico and Central America. I was careful in choosing my rigs for the expedition: Nissan pickup (with *3* spare tires--I went through *all* of them), BMW motorcycle. They both served me well, had zero problems other than tires. One flat was in the dangerous Peten region of Guatemala. The military had been hunting down and killing armed highwaymen in the area right when I was passing through. I got a flat!!! On the Nissan, it took 5 minutes to swap that ** out and be on my way. Thank you God I did not take a Ford Truck. IF YOU ARE A FORD TRUCK OWNER do not take it on any expedition where your life could be at risk from a breakdown. My experience is that they (based, admittedly, on only one ownership experience) simply are not reliable and trustworthy enough for that use. Use them as you would a Mini Cooper, for fun jaunts around town--except you can haul/tow stuff with the Ford! Not for an expedition, where lives are on the line and there is no safety net. Guatemala, El Salvador, Nicaragua, *Honduras*--even parts of Mexico? The magic lug nuts surprise would have almost surely cost me my life. Still might.Look, Im older now. Have had spinal surgeries and such. Really do not need to be under a truck raised up on a jack, pounding on wheel w/ 5lb hammer. Just might end up pinned under truck. So... if that happens and I am found dead in middle of nowhere under my hateful passive-aggressive Ford? Please someone sue the crap out of Ford for me, in my memory.

I am the owner of a 2012 Ford Focus which is known to have a bad clutch and transmission. While I was under warranty, I had two clutches replaced and multiple software flashes to try and fix the issue. I have only had my new clutch for about 19,000 miles but because I am now out of warranty, they are making me pay for a new one. The first service representative at Miller Ford advised that we have the old clutch and right after they put that into my vehicle, they came out with a new clutch that fixed the issues the old one is having. He explained that due to this, the new one should be covered. After they diagnosed my vehicle, they are now stating that since my vehicle has over 100,000 miles, I would have to pay for the new clutch, even though they know they put a clutch in my car with KNOWN ISSUES. My husband was active duty military and when the military tells you to move, they dont pay to transport your car so we were forced to drive across the country with our vehicle. Military families will ALWAYS have more miles on a vehicle than a family that doesnt have to move all over the country. I find Fords actions reprehensible since they know the clutch that is in my car is BAD and they JUST REPLACED it. They also advised me that when a clutch is replaced under warranty, the warranty on the part is a lot shorter than if I had paid for it. Ford knows that they came out with a clutch to fix the problems that the one that is in my car is having, but yet they are STILL MAKING ME PAY FOR IT. DO NOT BUY A FORD, THEY ARE THIEVES AND AN UNETHICAL COMPANY.

Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.

2010 Ford Fusion stalls out and the orange wrench light comes on. The vehicle will stay running while idling roughly. After shutting off the vehicle and restarting the car, it will drive like nothing is wrong with it and will randomly have the same problem the next time I drive it. I tested it and I received the code P2111 THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. After finding out many people have had problems with the same part I contacted Ford - only to be told that since it isnt acting up for them, that Ford will not allow them to replace it. The vehicle is still at the dealership while they continue to test drive it and get it to stall out. This is a huge hazard! It is amazing that more people have not been killed or injured by an unresponsive car while crossing traffic. This part should have been an actual recall. Way to drop the ball, Ford and consumer safety watchdogs!

While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. Thats what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said its okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use vans transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way. When I called Ford customer care department to complain and ask to at least give me extended warranty so I feel more confident in the vehicle, and to know if transmission breaks again at least it would be covered under warranty. Ford customer care representative (Kaytlyn **) offered me a free oil change, can you believe this? A free oil change? Which made me even more upset about the whole situation and ford customer service.P.S They sold me a vehicle which was manufactured in January and I bought it in November, the van was passed from dealership to dealership with some miles on it until it found me and was sold to me as a new vehicle, salesperson failed to disclose this information until after the purchase. My advice is think twice before you buy a Ford product!

After much persistence, on my part, the problem was finally fixed. The Senior Technician researched more and found 4 more tests to pinpoint why this may be happening. The first three were negative in result. The fourth test found the problem. The float at the bottom of the gas passageway (?) before the main part of the gas tank is reached, was STUCK OPEN. So, of course, it did not signal that it was full! When I was told this and informed that a new gas tank was to be installed, I just could not believe that this had not been a checking option before!! I had a very hard time containing myself. The fact that I refused to be blown off by their comments on several discussions was the only thing that got it fixed. My respect for this particular Ford Dealership took an amazing downslide!!

Problem solved.

I bought my daughter a Ford Focus 2016 with about 47000 miles. 3 weeks ago the engine exploded with 53327 miles!!! But Ford doesn’t care!!! They don’t that it was only a few months out of power train warranty, but only time wise not mileage wise! I am really disappointed! I was looking to buy a Ford Bronco but now I will not buy a Ford or an affiliate brand again, until now we had only 2 Ford and 2 Lincoln which is Ford too but that will change now. I will have car brands that are proud of their products and take care of their customers that gave you 10 years and 100,000 miles warranty I’m sorry Ford is dead to me and my Family.

Ford Fusion 2011 - In July 2015, I experienced a problem with the throttle body on my car when I was en route the train station to catch Amtrak to New York. The car failed a mile from the train station due the throttle body issue and I was forced to jump on a bus to make my train. The car was serviced and repaired by Koons Ford. In January 2016, I began to hear a whining noise when I drove the car in cold weather. I looked up online that there was a service bulletin regarding this problem. I took the car to Lindsay Ford on January 14th. By January 18th, Lindsay still had not pulled the car into shop on January 18th so I decided to retrieve the car and take it back to Koons. I took the care back to Lindsay since they were close to public transportation. I had negative experience at the dealer when I first purchased the car and should have known not to go back. Koons by far is a much better dealer for service.The car was taken to Koons on February 12th. Koons after checking the bulletin determined that it was not applicable to my car. The bulletin, 11-2-14, build date was only up Aug. 13, 2010 and my car was built Aug 31, 2010. After diagnosis, the tech concluded that the noise was due to the transfer case. The cost of repair is estimated at $2235.19. I was further advised that repair would be covered under warranty but that my warranty expired January 5th, 2016.I wrote Ford to see if Ford would extend goodwill coverage for this repair given my service history with Ford and the low mileage, 42K, on the car. This request would have been submitted sooner if it were not for the debacle with Lindsay. My plan with the Fusion is to give it to daughter when she goes to college this fall and buy a new hybrid Ford. Ford denied my claim. As a result, I sold my stock and bought GM and I will never buy a Ford. Bad customer service cost them a shareholder and customer.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure theyre not clogged up and it still happened again. Its coming to the point Im fixing to scrap the truck. I dont have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. Ive always liked Ford, especially when they didnt take the bail out money, but Im fixing to buy a Chevy. I just lost all faith in Fords.

I bought and kept this Edge car for several years with three years in storage. The car ran extremely well for our family. I kept this car as our second that I bought in 2014. I later had to sell in 2015 before heading to Japan for three to five years. It brought what I thought to be top dollar.

Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?

The engineers said the crude control started the fire. Thank god I didnt park in the garage. My 01 navagator caught fire around midnight. We all were lucky to get out after it caught my house on fire and I have lost most everything. Screw ford.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said its not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says its not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

Purchased a 2015 Transit Connect XLT for our business at the end of December. Put on the road mid-January. March 18th the truck made a large noise and then died. We had it towed to the Ford Dealership where we purchased it. The dealership spoke to Tech Support for Ford.. Did a few things suggested and nothing worked. No one could/can give me a date about when it will be fixed. A new part was accelerated with no time frame delayed twice. The truck is sitting at the dealership. FORD CUSTOMER SERVICE has been USELESS. Their only answer is part is accelerated.I then went onto corporate website and emailed Tier 1 support who referred me back to the People I had been speaking too. The Service Reps that have never had called to tell us what is going on. No One Cares. No one can tell us when the part is due in. This week the Dealership took the part Ford was hoping would fix the truck from another truck and still it is not fixed. Again, no follow up from Customer Service. We have 6 Ford Trucks and have never had a problem. I will have to think long and hard before we will purchase another after this experience.

Ford refused to fully fix a recall that they issued and the damage it caused. It took over 6 weeks to get the parts in to fix the Ford Fiesta door locks. They had the car an excessive amount of time.

The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.

I bought a preferred vehicle, a 2013 Ford Fusion from Wolfchase Ford. I am currently waiting on the 2nd head to be installed. It cost me $3700 for the first one. Ford has shown no interest in the issue. I would recommend not to buy an EcoBoost Ford.

Ford Edge is a nice car and sharp looking. However, the panoramic sunroof gets stuck and won’t close sometimes. Also, Microsoft sync hard to use. Otherwise I love it and gets good gas mileage.

Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicles issue.2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor. I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us. 2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive. 3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldnt fulfill. Leslie spoke down to me and said she couldnt control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didnt see a point in arguing, but I took notes and documented the 6th personally.3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline. Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **s receipt was received in the mail.3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angelas gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy. Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I dont even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was It did not meet your state’s Lemon Law requirements. Leslie ** offered to pay 1 months car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location. Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely. We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.

Purchased a 2018 Mustang GT. 6 speed, manual. I noticed transmission failure about 6,000 to 7000 miles. Took it to two different Ford dealers because the first Ford dealer tried to charge me. The second Ford dealer did the work and did it under warranty but advised me but if it happened again it would be coming out of my pocket regardless of my warranties. Very nice car but warning you will be spending more money on it even though you have a warranty and it is a brand new car. Good luck.

Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.

I own a 2010 Ford Fusion. I paid off my car in Jan. 2016 and the warranty expired w/o the option to renew. Lo and behold my power steering started failing, so my husband researched the issue and found there is a pending class action against Ford Motor Co. for the exact same issue. I needed to get my car fixed because it was dangerous. The repairs cost over $1,600. I asked Ford Motor Co. to reimburse me for the repairs since it was discovered in the lawsuit that Ford knew of the defect prior to the 2010 Ford Fusion going into production. What was Fords response, Because your car is out of warranty and you agreed to pay for the repairs, the claim is denied. Ford is not a reputable company. They hid the issue and only issued a recall on later models. The cost of replacement has created a hardship on my family. Shame on you Ford for not standing behind your products. $1,600+ is a minimal amount to Ford. Why cant they step up?

Well after months of working with Ford to get something for all the trouble I had with the fiesta. Car shutting off on when I’m driving, shuttering when it did drive, door latches going out in the first 30 days of me owning it. Hours spent at Ford to have them tell me it’s fixed and drive home to find out it’s not. I finally traded it in and Ford said because I don’t own the car anymore they are not going to help me even though they sent me the form saying they could. Thank You Ford for wasting my time and money. Never again will I buy a Ford. Saying we are an American company but making parts in Mexico. At least other companies don’t ** as much as you do.

I was called and then sent a letter to pay a settlement amount of $1,403.76 on the phone and in the letter, I explained to the lady (877-231-8641 ext. **) I would have the money in a couple of weeks because my husband had just passed away. She stated this could not wait so I put off paying other bills to send the money on Sept. 19th. Well, on Sunday, Sept. 30th, they came and repossessed the vehicle, in which Ford is not open on Sundays. So, I called the lady back on Monday, Oct. 1st and asked why the vehicle was repossessed. She stated the payment had not posted. I explained that I had sent it in. She was the rudest and most hateful person I have ever spoken to at Ford. I asked her if I could talk to a supervisor and she said no. I told her I had sent the money and wanted my vehicle returned to me and she said too bad the only way was to pay Ford an additional $350.94 plus the repo fee. She would not even tell me exactly where the vehicle was. She stated it was none of my business and I did not have the right to know where my vehicle was taken. I do know the vehicle was taken to North Carolina and I live in South Carolina which is about 100 miles from me. The letter also states failure to remit the settlement amount or contact Ford may result in further collection activity, nothing about repossession which I think according to South Carolina Law, the consumer must be notified of repossession and the consumer has 20 days to pay the debt. I was not even given that courtesy. My husband worked for Ford for over 10 years and we have purchased over 15 vehicles over the years. As far as I am concerned, I will never buy another Ford as long as I live!

We took our 98 Ford F150 to the dealer nearby to get this recall fixed. We told them to look at the gas tank because it is leaking. They replied back that we would have to pay 500 dollars to fix the gas tank because its a fire hazard. When we asked why we had to pay for it when it was caused by the straps failing they lied and said that the straps havent failed yet and they would be fixing them. I then told them that I record all of my calls and have pictures of the gas tank resting on the shield that doesnt come standard on the F150. That is the only reason the tank didnt hit the road and cause an accident. In the pics you can see that there are no straps left. I also have a video of gas leaking out when putting gas into the vehicle. So I have tons of proof you just lied to me. The service tech said he had to talk with his manager and they would call us back. The manager said they called Ford and they will not be fixing my gas tank. I dont believe this is right and will be filing a complaint with the NHTSA.

I received a safety recall notice 11S25/NHTSA Recall 12V-006 indicating problems with the splines in the torque converter and instructions to contact dealer for repair if vehicle loses forward and reverse power before Ford has parts to fix the problem. The letter stated that parts are not currently available and are anticipated to be available in the 2nd Quarter of 2012 and replacement of the torque converter will be free of charge (parts and labor). On 5/4/12, I lost acceleration on my 2005 Freestar (VIN **) and I towed it 30 miles back home. After contacting service manager, **, at Valley Ford Lincoln dealership, I towed my van there for repairs on 5/7/12. The service manager called after inspection to tell me that my transmission break down had nothing to do with the recall part. He quoted me $1,500 to break it down to determine the needed repair and further cost to repair it. I then had it towed to Century Transmission (421 E St, Lemoore, CA 93245; 559-925-8853) where it was repaired for the cost of $2,091. The owner, Raul, informed me that the torque converter had worn splines and was indeed the needed repair. The receipt and part were taken back to service manager, who consulted his technician, **. Upon inspecting the part, technician stated that the part was shot and that the repair cost was not bad and that they would have charged at least that much. The service manager said he would use my receipt to see if I could get some if any of my money back.When the owner, Jack Keller, was contacted, he indicated that I would not get reimbursed for the repair because I should have had it towed back to Ford for repair even though I was told it was not the covered part. In addition to not trusting Ford to be honest at that point, it would have been my 4th tow and I would still have owed Century for labor. I have the original receipt and the removed torque converter in my possession for needed inspection and proof that the splines are worn and the torque converter is bad. I would like to be reimbursed for the cost of repair to my transmission ($2,091).

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

I was about to pull out of the Sheetz parking lot when the wheels suddenly fell off of my big old rusted pickup truck. It was 1979 brand Ford truck. I was really mad. So I packed a lip and walked home. Ill put a picture of how my truck looked before the incident.

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. Ive been looking for quite a while. I viewed many. This was the right one because the price was right! I love it!

I know Ford sells quite a few vehicles, but I hope that none of you Ford owners get a Lemon! I did and they agreed to do the right thing, but 5 shop visits, 65+ days out of service, and 6 months after they agreed to refund/replace a truck that is not even a year old... I am still waiting! All information has been turned in and have now gone thru 2 reps that do nothing including answering phone calls or returning emails. What is going on Ford Motor Company?

My daughter came to pick me up from work and noticed that our 1999 F150 truck was not sounding okay. After I got in and begin to drive, smoke begin to come up from the dashboard. Within minutes, the truck was consumed by fire and smoke that we barely got out of the truck in time. The truck was a total loss. It was very traumatic for me and my daughter. It resulted to a total loss on a vechicle that was paid off. I could not afford another truck or 4X4 vehicle, so I now have a car with payments. And I just got a notice in the mail for the recall--for possible tank fractures and fire. Great timing. I think that Ford is a big rip off.

I purchased an F150 in Aug 2016, and my bank account was scammed in Feb 2017. In April 2017 Ford sent me a notice of default and right to cure. I discovered that Ford credit had not updated my personal information even though I had the car in service at the Ford dealer and gave my personal information on two separate occasions when I went to get the truck serviced. Ford credit stated they did not have my phone number so just put me on the bad credit list and threatened to repossess the truck even after I had placed $10,675 down to purchase the vehicle. The dealership was given my new information in February when I needed an oil change, but they did not enter it into their system. This is a reflection of the shoddy, greedy and poor customer service of the Ford Dealer. I will never purchase another shoddy vehicle from Ford again. I have been a loyal customer for over 20+ years and realized that Ford could care less. I will NEVER again purchase a Ford and will discourage anyone else from considering a Ford EVER.

Im very happy with my Ford Fiesta. Ive had it for 3 years now and so far the ride is still smooth. The airconditioner is cold. The only thing I dont like is the space inside. Its quite small, you can only fit 3 small-medium size people in the back seat. I wish the space was a little bigger.

On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadnt looked outside our house would have been burnt and my family in danger. I didnt have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.

Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.

The transmission on my daughters 2008 Ford Fusion AWD was diagnosed as bad with 85k on it which required a new one (the internal part was not serviceable) to be installed at a cost approx $5k (she was away at college and all contact with the service dept was via phone). The PTU (the mechanism that transfers the power to the back wheels) was removed from the bad trans and installed on the new one, but the dealership failed to replace $20 worth of seals that Fords service manual requires done when any time the PTU is removed. Now a leak from these internal seals has appeared. To repair the leak, almost the entire front right of the transaxle must be removed which accounts for 90% of the cost due to the 6 hours labor. If the job was done right, when the trans was out of the car, and the PTU was on the bench, labor would have been nearly nothing (I would have paid the nominal amount if asked). The dealership will do nothing saying It didnt leak before and most troubling the Ford Customer Service Dept will not do anything either saying its a dealership workmanship problem and they have no ability to force them to do anything they dont want to do although its their blue oval outside. Thanks for listening, where do I go next (If any)?

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, No, once you sign it is yours. Called Ford with no satisfaction either. Ford does not stand behind their products.

This “car” (Ford Escape 2014) is the perfect example of why I’ll never own another Ford for as long as I can still drive. Major recalls (this one’s the special one that had engine overheating issues that would cause it to essentially meltdown). I had that issue 2 days after pulling off the lot, brand new. Most expensive thing I own outside of a home. It took 3 wks for that issue, and 2 days after, had a failure of the Sync system (that still never works as it should). At that time, I offered to spend more $ to upgrade to the model w/out the issues, and was told Ford can’t do that nor could they work with the dealer. All told, this car has had something on the order of 15 recalls. I paid for the extended warranty, and at 1000 miles over the 50K, the turbo and coolant system failed (related to early overheating issues) locking the entire car up. Called for roadside, was notified that my warranty was expired, no roadside, no warranty. Spent hours (literally 10+ over 4 days) begging for some sort of help. Ultimately, just told the dealer to proceed w/ the repair, planning to continue revisiting W/ Ford for some sort of help. Dealer called to say there were no parts in stock, and best case was 3 months!! That’s no joke! And no offer of help with a rental. Customer service means doing the right thing for the customer, and that doesn’t mean making that customer beg for assistance. Ultimately, after spending all the time, they covered it. Fast forward to today - at 56K, the transmission just popped up alerting me that it has failed and should be serviced immediately. So, I’m back on the phone w/ Ford and fully expecting pushback. Never ever again.

I purchased a new 2015 Ford Fusion Hybrid through my shared employee plan through Harley Davidson and Ford Motor Company. The car currently has 25K miles on it and I have had nothing but issues with it. The transmission went out at 20K miles. The radiator cracked at 25K. There has been faulty wiring in the seats and door panels to name a few. I wrote a letter to Ford Motor Company and they called me back with a case number and opened an investigation on their end. They never called me back when I left messages and provided no information to me on the buyback program. I was just informed today (as my car is on day 26 of being in service at the dealership) that my car does not qualify for a buyback. When I questioned as to why, she said, I dont know. Im not an attorney. Youd have to hire one.” I am so disappointed in Fords product, and horrible customer service.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that dont know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant). I am frustrated to say the least that ford will not take ownership of the issue, even though they have came out with a full service bulletin for this issue. Keep in mind the vehicle has a perfect service record and only 45,000 miles on it which is well below average. So now I am sitting here with a broke down car that Ford wants me to pay $6,200 to put a new motor in. This issue has got me thinking about switching completely to another brand because their customer service on this event has been horrible and no understanding from them. Just them telling me I am out of luck.

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just wont start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....Hmmm I also find it ridiculous that Ford does not provide service repair manuals FREE to vehicle owners. Come on guys. With the amount of recalls on your branded vehicles its the least you could do. Anyhow Id like to know why there has not been a recall on the 2012 Edge 2.0 Ecoboost turbochargers; there are so many of the stall while driving complaints it should be mandatory and would be humane. Ford should fix these issues especially during this time of chaos, change and unexpected futures, the last thing I needed was to have a vehicle that is non functional during the winter in the middle of a PANDEMIC. Hats off to Ford manufacturers and prayers out to those who, like me, still own one of their vehicles.

Our Ford is 10 years old, was purchased used and has been maintenance free, except for normal maintenance from the day we purchased it. It rides and looks great. Ford makes a great vehicle and their service departments are great.

Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear drivers side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. Im much more concerned with the safety aspect than the cost. While Im happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and lets get this thing fixed before people start getting hurt. Thanks!

I was asleep and my husband took our son to school which is a mile away. He gets home and starts to get ready for work and someone came to our door to tell us his truck was on fire. He went outside, turned on hose and called 911. We had to evacuate our kids and animals to the backyard. My brother’s motorcycle which was parked next to the truck also caught fire. Melted our garage door and luckily firemen got here before it hit our house. This is insane and Ford should take responsibility for this as it could have killed someone or caught our home on fire.

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wifes Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

2016 Ford Escape 1.6 engine - I bought this Ford Escape because I have always bought Fords, American made. When I bought this Ford I was happy with the deal and the vehicle, shook the salesman hand and was told, Youre getting a really good vehicle here. You keep up the oil changes and get new tires when needed, you probably will have this vehicle for a very long time. I commute 170 miles round trip per day to work from home. Averaging about 35,000-40,000 per year. Current mileage was 85,000 miles when driving down the road and vehicle began to lose power and the engine RPM increased. On the cluster red wrench light came on transmission fault service now and I could not accelerate. And the car decelerated rapidly. I managed to get the vehicle back to the house. Started it the next morning and got about 3 miles from the house when it repeated the same issues.I arranged for a flatbed to transport my vehicle to the local Ford dealership to get the vehicle diagnosed. Was informed from the service rep that the computer was indicating No Pressure and Improper Gear Ratio. Was told that Ford recommends to replace the entire transmission, which quoted a price of $4,700.00 for the part and an additional $1,500 to $2,000 for labor to remove and install the transmission. Warranty on a replaced transmission would be 100,000 miles and 3 years. What I do not understand is if a replacement transmission has this warranty, why does not a transmission in a vehicle built from the factory have the same warranty? Vehicle was no longer under the Ford standard Powertrain Warranty of 60,000 miles so, cost was all out of pocket.Service rep made the recommendation of contact Ford Service Customer Care and submit a claim. Made the call that evening and within 2 days received a response, stating: We have thoroughly reviewed your request and after careful consideration we regret that Ford is not able to provide financial assistance to address your issue. We are sorry that we were not able to meet your expectations at this time and recommend you continue to work with your Ford dealership to provide the best service for your vehicle in the future.So much for customer care. I understand that the vehicle has 85,000 but still it is only a 2 year old vehicle. Under the Ford Maintenance Schedule for a 2016 Ford Escape, the transmission is not to be serviced till 150,000 miles, which is just an oil change. I have had this vehicle serviced religiously with Ford for all oil changes, tire rotations or any other mechanical issue. Always have had a multi-point inspection done as well on the vehicle. Just had this vehicle serviced the month prior to this event and received a green check across the board on everything.Would recommend having your transmission looked at more closely in this vehicle, can be a costly overlook to you by your Ford service department. Needless to say, was not happy with Ford handling of this situation and especially the Ford Customer Care Relationship Center. Must be easy for someone to push a button saying No, when they do not need to put their name on a response and account for their actions.

Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.

I love that for a small hatchback it sits higher and has more headroom than all its peers. It has excellent acceleration as well as a very responsive ABS braking system, compared to its competitors in this class. The Ford Sync system and USB plug-ins were state-of-the-art when I bought it in 2013, and still work great. It has good shocks and very comfortable seats with lumbar support. The split, lay-flat rear seat gives a huge cargo space for a small car. Of all the hybrids in this class, this one sounded like the best on paper and turned out to meet or exceed my expectations...and still gets nearly 40 mpg on the highway. The one thing that wasnt well made was the handle release for lowering the rear seats. One side broke away from the cables under the seat so it doesnt work to lower the seat and is very expensive to fix- requires a total seat replacement, over $1000. So not worth it to me now.

I bought a new 2016 Ford Edge in April 2016. Something that should have been an exciting and happy experience has turned into nothing more than a nightmare. The very first day I got the car home, I was moving my stuff into the back and heard a popping noise. Upon further inspection I noticed that the back hatch wasnt properly aligned. I took the car back to AutoNation Ford (Mileage

My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.

Quality and customer service are they a dinosaur of the past? It seems so. We purchased a 2009 Ford Diesel truck in May of 2010 with the expectation that this truck with a diesel engine would last upwards in the 200,000-300,000 mileage range with proper maintenance and care, which is one of the major selling points of a diesel engine. The truck was paid off and in September of 2015 just one month out of warranty this truck had to have both turbochargers replaced at Henry Day Ford for a little over $5,000.00. The mileage was at 90,651. Just under the engine break in period as is normally advertised. We asked the service advisor at that time, what more can we do to prevent these costly repairs. The answer was nothing can be done, except regular oil changes at proper intervals. In May of this year we had what we thought to be the exact same problem and returned it to Henry Day Ford to get it repaired.We were told that it would be over $21,000.00 to repair the truck as the engine was beyond repair, two cylinders had low compression. The original price on the truck was just under $35,000.00 and adding in the costly repair in September we are now at $40,000 for a truck with 100,499 miles on it, and it is not running. My first question; what has happened to quality in a product? I remember in the past one of Fords main advertising statement was Quality is job one. Apparently in Fords case, quality is not a job at all. Do we as providers or manufacturers expect to deliver less than the best quality to our customers and consumers? Are we OK with the terrible quality of products and goods that we produce and pass along to the consumer or customer? The fact that we as providers do not put our foot down and say no, we will not sell an inferior product because we have to stand behind it. When it fails, and it will, we look bad too.I know at Tingey Plumbing & Heating we make that choice all the time. There are products that we will not carry from certain manufacturers because of the quality. What would happen if more companies would take that stand? My second question; does customer service even exist anymore? My answer is simple when dealing with Henry Day Ford. Not only no, but absolutely, without question no. We received one phone call from the service advisor to tell us the engine was gone, and when dissatisfaction was expressed, it was implied that it happens frequently. I have made the balance of the phone calls to try to resolve this massive financial disaster to our company with the service manager and he has never attempted to call me back, or give me a realistic resolution to solve the problem. Their answer was bringing the bill down from $21,000.00 to $16,000.00.In the meantime we had placed a call to Ford Motor Company to lodge a complaint and were given a confirmation number and were told someone from Ford Motor Company would call us back. We waited and waited and waited. Meanwhile we have a truck that is not on the road and a technician that does not have his truck to work out of. After a week we called Ford Motor Company back to be told we needed to call the service manager at Henry Day Ford. We took the truck to a different dealer to get a second opinion. We took it to Ken Garff (next door to Henry Day Ford), who has a Ford trained master mechanic that looked at the problem. At first inspection they thought it was a different problem and quoted us $6,300.00 dollars to repair it and when I asked if it was in fact the engine would they still charge us, I was told yes. This is where the huge difference in customer service comes in.Their mechanic decided to use a borescope and look at the cylinders to make sure their diagnosis was correct and he found out the truck had indeed lost two cylinders. Ken Garff then quoted after several calls to us to try to resolve the problem $13,999.00 to replace the engine. Great customer service from Ken Garff. When I called the service manager at Henry Day Ford in an attempt to get help from Ford Motor Company or Henry Day Ford, I was told by the service manager they do not build the trucks so do not take it out on them. He told me that they were not making any money on the engine replacement and that the other dealer could not possibly replace the engine for that price. I asked him if he had even called Ford Motor Company to see if they would do anything and he said no. He expressed over and over again how it would not be fair to him for me to write any bad reviews as they do not build the vehicle.I asked him to call Ford Motor Company and he said he could call the territorial manager and said he would get back to me... he never did. Its been over a week. It appears to me the customer service that Henry Day Ford gives, is to itself, they are more concerned about customers being fair to them than taking care of a serious defect in a diesel truck that is 6 years old with 100,499 miles on it. Yes Henry Day Ford, I know that you do not build the truck but you represent the company and honestly, I have had more customer service in the airport security line in LA, although the wait is about the same, deathly slow or non-existent. Which brings me to the question again, is customer service extinct? I know that in a majority of companies it is, but there are some that still believe that customer service is a top priority. I know that it makes a difference in our customers because they tell us that it does.Why should they settle for mediocrity? Why should any of us? I know that I will never buy another Ford product again; I will never go to Henry Day Ford again. I will not give money to a company that demonstrates a severe lack of quality in addition to an incredible lack of customer service. Can we make a difference? Yes we can if enough people cry out. You either listen to them and respond or you ignore them and hope they go away before you do. Eventually they go away because customer service sets you apart from others who provide the same product.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road. The passenger side reflects anything off to the right side of the road like construction barrels, signage on fences, light poles, etc.. These reflections are a distraction to the driver. When these items or paint lines flash in my peripheral vision, they can be a distraction. Or when I take a quick look in my side mirrors to check traffic around me, the flash reflections of other objects off the chrome caps makes it difficult to concentrate on the actual traffic I’m trying to quickly assess. Ford should paint the inside edge of the chrome caps with a flat black paint. I did this with my 2017 F350 Platinum dually & it solved the problem. Now the only movement I see is in the actual mirror itself. I painted only the inside edge of the chrome cap, which is not even noticeable to anyone looking at the truck from outside.This would be a very simple fix for Ford to do with the chrome mirror caps.

I tell everyone I know to stay as far away from Ford as possible! They are liars and they will do everything and anything to ruin people. They will ruin your credit over $44.00 instead of contacting the customer. They tell you they didn’t have your phone number to contact you even though you have proof that you received a call and spoke with someone 2 weeks earlier. They are out to ruin people!!!

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available. In the meantime I have a brand new camper (5th wheel) and no way to use it. I have been told this is not uncommon for this model and I wonder why it is taking so long for a part to be available. I feel Ford as well as the dealership should offer some serious compensation for this as the previous owner traded it due to this problem (he told me) and the dealership did not disclose it however Ford has not addressed the issue.

I am EXTREMELY disappointed I am with Ford! This is my second bout with Ford... This time, I am just in awe of the treatment I am receiving. I will try to make this long story as short as possible. On 9/25, I was traveling from Stockbridge, GA back home to Winston Salem, NC. Once I got to Boiling Springs, SC, on my display- a message came up Low Oil pressure...my car started slowing down and making a weird noise- so I got off at the next exit and called Ford Roadside Assistance. The lady I spoke to first quoted me $361 to have my car towed from Boiling Springs, SC to Charlotte, NC; I told her Id call right back because Id have to make sure I would have transportation from Charlotte to Winston Salem. She said ok, she would document and someone would help me when I called.I call back- go through the entire story again about driving from GA, message, etc....I get quoted $569!!!! I tell THIS lady, that is NOT what I was literally just quoted 10 minutes ago on the phone. She puts me on hold, comes back asks me what location, blah, blah, blah- I tell her- she puts me on hold, comes back and says she cannot get this lady to understand what she is saying, Im like, That is not my problem- I am telling you what she told me and its not fair to me that she quoted me one price and you want to charge me an additional $200 more. She talks to her supervisor---she will NOT waive the $200! (Oh, I havent gotten to the best part).I wait 4 hours for a tow to come get me!!!! After the tow comes, the dealership gates are closed. I have to leave my car on the outside of the dealership with a note in the car. I go through the fence to put my keys in the lock box. I call the next morning. Now present: whats wrong with my 2019 Ford Ecosport--the engine and turbo. It only has 76K miles on it...I asked last week for a loaner because I work FT. They said they did not have any loaners.I called again 10/4 and I was told they did not. - My question was: Can you not contact the other dealerships in Charlotte, but I guess that would be too easy. I ask for Corporates number and Im told they can rent me a car from Enterprise BUT under the service plan they will only pay $35/day, I will have to pay $10/day AND I have to come to Charlotte to get the car--how the heck can I come get the car if you have my only mode of transportation? The customer care person I spoke with on 10/4 said she was escalating my issue and someone would contact me within in hour....this was at 12:43pm...I havent heard a peep from anyone.I have posted on my FB, Yelp, and Fords website. Someone from Fords Social Media contacted me via FB inquiring my case # and most preferred contact. I provided it and then he (Rick) said he saw where my case had been escalated and someone would be in touch. I still have not heard from anyone about the status of my car (which has been a week and 1/2 now) or anything about a rental! I dont know if this is sexual discrimination (because I am a female). They feel they can take advantage and run over me, but I am extremely upset and feel I am being treated unfairly. I also have found evidence on the internet that the issues with my car maybe a recall issue and I should not have to pay the deductible, but am sure because of the way this is going, they will attempt to strong arm me. I need assistance- PLEASE!!!!

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.I have just over 8000 miles on this truck and this is the worst experience I have ever had with a Ford vehicle. I have always encouraged my children to purchase Ford products until now. I have been thinking about getting rid of this vehicle and switching to another brand. It seems as if the quality control for Ford Motor Company does not exist like it was. Think twice before you purchase a Ford product.

Despite everybody telling me not to buy a Ford, the 2016 Ford Explorer Sport fit my familys needs and we like the looks and performance of the vehicle so I bought one for my wife. On the way home from a day out celebrating Mothers Day with my family, the transmission went out on the freeway and we barely made it home. With only 4,000 miles on the vehicle, the transmission had to be replaced. In addition, the vehicle made a loud squeaking noise from the fans when you turn the car off, and the leather on the drivers seat is already starting to deform. The dealer fixed the transmission, but said there was nothing they could do about the seats or the fan squeak. They stated this was normal. I have owned a lot of cars in my life, and in no way is this normal.I then took the Explorer in for a routine oil change service, and the vehicle only had 5/32 left of tread on the tires. This seemed like very excessive wear for a brand new vehicle. A month or so later I took the vehicle back in to the dealer to have the tires looked at and they were down to 4/32. The dealer said that it was up to the tire manufacturer, and Hankook was only willing to prorate 25%. There is no way I should have to replace tires on a vehicle that is 1 year old with only 12K miles on it. Come to find out, Fords New Vehicle Warranty is also supposed to warranty the tires and should cover 60% of the cost. I called Ford Customer Relations and what a disaster they are. I went back and forth for with them for a month. They never called me back as they promised, and some of the reps were extremely rude.I finally get a supervisor who says that he worked it out with the dealership and that I will only need to pay $407.57 for new tires, and that Ford will take care of the rest. Not quite 60% but at this point, I just want to be done with this. I call the dealer and talk to the person I was told to ask for, and they know nothing about this. I have always tried to stay loyal to the domestic automakers, but I can see why people dont buy American cars. I understand stuff can happen to anything vehicle, but the service Ford has provided has been terrible. If they were great in handling these issues, I would be happy that at least the service was good and that they were taking care of their customer and standing behind their product. Clearly that is not the case and the stereotype about Ford poor quality and service is unfortunately true.

I purchased my car brand new in 2011. I was excited, it was my first new car and I spent a lot of time researching cars. Within a few months I noticed that the car began to shake and vibrate and shudder real bad, especially in lower gears. It got worse and worse so I brought it in. Ford fixed it. It was fine for a few months then it began again. This time it was worse, even stalling out when crossing intersections when my kids were in the car. This frightened me and I reported it. They found nothing wrong with it. It was still doing it so I brought it back in and demanded someone drive it until they felt it and fixed it. On two other occasions it has been brought in and fixed.The letter Ford sent out stating that this is normal is bogus because it doesnt always do it especially right after a fix. The car is shaking and shuddering again. I also noticed that when I stop at lights or in my not so steep driveway the car rolls back significantly. Extending the warranty does not make the car safe. Now I have a recall notice that says the doors can break open while I am driving and the part to fix it is not available but I will be notified when it is. This car needs to be taken off the road!

4 tires replaced after 4K due to excessive noise and poor ride... Goodyear asymmetrical all season. Headliner replaced twice. Original headliner ripped 2 days after I bought the car. Entire convertible top replaced. Both rear passenger windows replaced. Steering wheel replaced due to defective leather. Engine goes thru 1 quart of oil every 4K miles. Car currently has 14K miles on it. Dealer is doing good job addressing issues but this is not a quality built vehicle...

My mom bought a 2016 Explorer and the car was sold as new and no accidents. Well she washed the car last month and paint chipped off the front fender a big chunk of paint. My mom has had no accidents and keeps the car in the carport. She calls Ford and tries to use the warranty but Ford doesnt call her back for 3 days. She had to call them for them to tell her the car had been in a wreck previous. So she calls another number for corporate and the woman starts out with an attitude and implies she wrecked the car and is trying to get over on FORD. My mom dont have to get over on Ford. She just wants what she paid for when buying a new car. She bought the car in Florida where I was living at the time at BARTOW FORD.The car was damaged during shipping and then was treated like she has to scam Ford to get her car fixed. My mom had the lady of the corporate office on speaker phone and the lady flat out told her it is her job to turn people down and not approve claims cause that cost Ford. Well I am the one that got my mom interested in Ford by me buying an Explorer and then I bought myself a 2015 Lariat and then my mom bought hers and was ripped off. Well my family has spent over a 100 thousand dollars and for the ignorance of that lady to tell us her job is to turn people down from their warranty. Well Im here to tell people not to buy a Ford so people like her cant have a job. If enough people quit buying their product then they have to thin the ignorant people of Ford.Needless to say my mom had to pay out of pocket to get her car fixed and they discovered that there was more damage done than what we was seeing and thanks to whoever covered this up it cost my family money and to be disrespected by a lady behind a desk that dont know ** about my mom and accuse her of trying to scam Ford. I did like your products. This was the first time we owned Ford. My family was always a Chevrolet family. Guess what? We will be getting rid of all of our Fords.

Updated on 02/18/2020: So I call Ford Customer service today, again and because I havent received any updates on my complaint I ask for Adriana **s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.Updated on 02/12/2020: After I received an email from Ford customer service said that I need to call the Ford dealer director....after a month 1/2....I decided to call today again and I call 7 times asking for help....the last person that I talked to told me that I have to call 18009008458....navigation system customer support, so I spoke with Melanie, explain my problem and you are not going to believe this, she said that there is nothing she can do, that I have to call Ford customer service 18003923673...again. I call 7 times today....Sorry you have to call back so they can call us.... call us....I pay 154 for an update on my navigation system and 107 to fix the part that was damage by the USB that Ford send me and now there is no one who is responsible to all this and there is nothing that I can do to have my money back.Original Review: Im the owner of a Ford F150 and I was advised by a letter from Ford motor company that my navigation system needed an update and for me to be able to have it I have to purchase. Went to the website and after writing down the VIN number and the navigation system code I paid 175 dollars. After a fews day I received and USB with all the installed instructions. The truck need to be running and it will take around 60 minutes, so I sat and followed the instructions, after a few seconds my screen was white and said navigation system error and then the alarm of the truck went off and the radio. So I decided to call to the number that it was showing in the USB box. Customer support. I was talking to a person name Jasmin. Tried really because her background was a baby crying, so she put me on hold. Wait and wait. I decided to call my Ford dealership and explain the situation. The only solution it was for me to drove and get my battery. That resolve the sound problem, but my navigation system was white and showed a navigation error. So I decided to made an appointment to the following day which was Monday at 9am. Monday the only person who does fix this type of problem show up and say, I dont have time today, come back tomorrow, maybe tomorrow. maybe? So I need another appointment to Thursday at 8am. There I was listening to the manager talking to customer service. Doesnt she has a guarantee? Yes she has. Well let order the part. Part? I just need an update. As a result I have to paid another 107. The USB that I received from Ford motor company damaged my navigation system and a part needed to be replaced. I call Ford motor complaint department and explain all the situation, and after a month of calls and emails I received an email said this is the director phone number for you to call it. What I want, I want my money back thats all. There was nothing wrong with my pickup before all this update thing. Did I got my update. I dont think so no.

I purchased a Ford Focus about a year ago. I have been to the shop 5 times now because of the clutch shudder on the transmission. It still is not fixed. I called customer service at Ford and am still waiting for a callback. If you cant fix a problem on your car why are you still selling it? My next step is to contact an attorney. I will never buy a Ford again.

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

Defective Sunroof issue in 2015-2017 models - Warranty expired & about 2 month after that I left my vehicle out & it rained heavily. I found water dripping near the framework on the passenger side, between the windshield & door. The floor mat was full of water. I dumped it out - tried to dry out the carpet. It was so saturated I couldnt get it all out. Then when driving it I actually heard swooshing sounds when I came to stops. Meanwhile I thought it was some fluke or the bad rainstorm. Then when we washed @ the Morries Ford car wash, we noticed it again. So we looked online & sure enough there were many others who reported the same or similar issues. Meanwhile mold had developed & Morries said I did have the defective part/sunroof. Filed a claim & the best Ford will do is only cover Half the cost to replace their defective sunroof. I am going to file a complaint with our Atty. General. I paid once for this feature when I bought it brand new. I should not have to pay for it again due to it being a defective sunroof. Morries tried cover up this issue also when I first reported it to them. Lying to me saying someone vandalized my vehicle by removing all the weather stripping on the roof. Theres not any on the roof on any of the Ford trucks where this service advisor tried to point out. Very disgusted.

Have 26k miles on the car and it constantly needs jumped. Took my car in 3 times still no resolution. Asked for a loaner and got nothing. My Dodge Nitro with 190K miles was more reliable than this Explorer. Regret this purchase and I will never buy another Ford!

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

I bought a 2016 F-150 and absolutely loved it! My issue is not with the truck itself, but with the lack of customer service from the dealer all the way to Ford Credit. I would have Ford do the regular maintenance on the truck and with that regular maintenance came regular frustration. When told that it would be ready at a certain time they never delivered. When you call to ask when it would be ready, no one had an answer. Due to financial situation and wanting to help my parents out, I sold my truck. Not because I wanted to, but because it had to be done. When trying to process the paper work at local Ford deal, they were more worried about eating chips and salsa in the manager’s office instead of getting things finalized and me out the door. After 2 hours they finally had me sign the little amount of paperwork I needed and I was out the door. I was told that the reimbursement check for the over pay would be in my mail in 3-4 weeks. After numerous conversations with Ford Credit CS, and 7 week of waiting, theyve decided to stop payment and reissue the check. Did they offer to expedite it, or send it with a tracking number? No... I loved my truck… It reminded me of the summers I got to spend with my grandfather riding around in his. However, I believe the price you pay for a product should represent the quality of their customer service as well. Ford, your customer service in all departments needs to be improved. You put a high price on your vehicles, your customer service should be better equipped, better trained, and better ready to serve the people that buy your vehicles. Based on my CS experience with Ford, I doubt I will be back to get another one in my future, nor will I recommend it to anyone.

This is a letter from one of your first-time customers. In the grand scale I mean very little to your company as far as your bottom line. I am one of the millions that pay you every month and understand that with a corporate company like yourselves I don’t really have any pull in the service relationship we have. However, I believe it is therapeutic to encapsulate this experience I have had with you, and also to caution others who may want to purchase a FORD vehicle in the future. I don’t believe in getting something for nothing. I do believe in fair and honest treatment and that’s where you have failed Ford.I leased my FORD Eco Sport 2018 in January 2018. Unfortunately, I was in an accident in late February 2018. Nothing huge just a fender bender but as I write this, it is September 13th, 2018 and I still don’t have my car back from the shop. You see you sold a vehicle that had no parts ready for it because they are made in India. (I’m not really sure if the location is to blame but that’s just what I have been told.) You take no responsibility for that, and believe that while it is unfortunate it is also not something you have any plan of action for or will do anything about. I have called, emailed, Facebooked, tweeted, and hoped for someone to help me and yet still there is nothing you “can” or will do. I have now not had a car for months while still paying my lease agreement. You wouldn’t even lend me a rental, so I had to pay for my own. $778.00 and one month later and I have just decided to be carless. I am 30 years old and I have a family. I have a 90-year-old grandfather I take to the doctors and shop for so Ive had to rely on friends and neighbours to go everywhere. I must Uber to and from work every day because I must make sure I can pay my ford credit bill this month for a car I haven’t seen in a half a year. I have spoken to two dealerships and they tell me stories about all their customers who are waiting on parts for the Eco Sport with no answers or timelines. How discouraging is this? My first new car and all I feel after this whole experience is abandoned and forgotten buy a company who made about 7.6 billion dollars last year off the very people they won’t help.I have called your customer service line; whose sole purpose is to never actually help anyone but rather read the same four lines of script sent down from some corporate manual to ensure that: A. Ford never has to help anyone. B. To make sure that the customer is so defeated and frustrated by the end of the call you won’t want to call back. On that front Ford I say that you have succeeded. As I have been doing some digging to see who else I could call I have seen thousands of terrible reviews about everything this letter is about and clearly no one cares. There should be a support group for every customer you have let down because honestly its outright abusive at this point.My family has always owned FORDS. Generation after generation it is the only car we buy, and after this whole experience I don’t see myself being a FORD customer in the future. Even though I feel very defeated by this whole situation I am still hoping that someone will read this and have a little heart to understand that I am only looking for what is fair, for a paying customer and what is right for a customer who has valued FORD their entire life.

You should have NO stars for this rating of this company. This company should be issuing a recall for the problem with my truck (fuel tank collapse). This happens all of the time with trucks in the oil fields. It is a venting problem that gets clogged with dirt. Aren’t trucks designed to be in dirt? Cost is exorbitant and unnecessary. I would like Consumer Affairs to look into this problem. Imagine how many F-350 trucks are on the road and the potential of breakdowns is enormous. I think they allow this to happen to just line their pockets. Or maybe they put faulty parts on these trucks. They did have these issues back in 2012 on smaller cars.

I purchased my Ford F450 Platinum (6.7 diesel fuel system) new. I have had this truck serviced at great expense since it was new and usually ahead of schedule. If ford service said it needed something I did it. If Ford service said it might need something I did it. I am now at 87k miles and had my High Pressure Fuel system go out. Ford dealer is telling me 10K dollars. Telling me I have purchased bad fuel but when they took a fuel sample there was no water in the fuel. So now Ford wont stand good for their product, the insurance probably wont pay for it because there is no evidence of contamination, and that leaves one option. I am going to be out 10K dollars. Not to mention at a time I am retiring from the military. Just plain sad. I am through with Ford.

Rear body cracked below window. I was told that it was no reason to repair. It was not a recall and the crack would happen again.

We drove a very short way to our local tractor supply company to pick up feed. I was in the store for about 15 minutes. When I got to the register someone said, Theres a truck on fire in the parking lot! The fire had just started. It was up in flames and burnt to a crisp in less than ten minutes. Flames shot 20 feet up in the air and it melted the pavement under the truck. We would have been dead if it had happened twenty minutes sooner. The fire department made it in good time, but the truck was already totaled. Everything in the cab was ruined, including all three childrens car seats. Thankful I have comprehensive insurance. Its a total loss. I have no truck. >:-o Up until this point, this truck ran like a top and was very reliable.

Ford did a recall back in April. We had to wait 3 months for them to develop the software fix with no rental, no reimbursement, nothing. We been battling them all week. The fix did not work, and now they are putting it on the dealer. Left the dealership today as they have no idea what is wrong with the truck, how to fix it and we couldnt negotiate another deal. No one will take responsibility and the truck is not drivable. Ford Customer Service department are completely useless, they have nothing but sorry, too bad. This is our 3rd Ford and our last. Unreal, that a company like that can issue a letter advising the vehicle is not safe to drive, and then do nothing about it.

Fiesta ST - I felt intermittent squeaking and occasional friction in mine and deeply regret not taking it to the dealer the moment I noticed it. Obviously something was defective from the start and now Im bumming rides from friends to work and borrowing my exs car to get my kids to and from their summer camps. To make matters worse, the cars been dead in the none-too-helpful dealers repair shop for three weeks. Pretty frightening episode, too, since the car stopped dead on Lake Shore Drive in Chicago with heavy 60 MPH traffic and no shoulder.Called 911 who dispatched a tow truck but it was a tense fifteen minutes of desperately waving unsuspecting drivers around my dead Ford. Its a nice car: good performance and practical, but if the manufacturer doesnt back what they sell better to buy from a more reliable brand like Honda, Toyota, Mazda, or Subaru who have all served me well in the past. Ill avoid Ford in the future in favor of automakers that provide real warranties and better reliability.

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

I financed a vehicle two and a half years ago, at 9.00%, but theyve been charging me much more than that. In July 2011, I owed $17,678.00. I pay $399.00/mo., yet as of today, I still owe $16,100.00. This cannot be right. Do I have any recourse, please? Thank you.