2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

My car has all kinds of annoying rattling sound coming from the interior panels. I left the car the whole day today at the second dealership I went and they diagnosed they couldn’t duplicate just like the other dealership that I visited for the same issues five times. As soon as I drove it off from the parking lot I was able to hear the annoying noise.Before I was able to get my car back, I told the service staff I will come back at seven, but she already left with other staffs by the time I called at 6:30. I was able to find a sales staff and he told me to come back in the morning but I already drove an hour. He found a key later on and I was able to get my car back after begging three twice. I’m not gonna bother by the noise and drive it as is but I’m not gonna stop complaining how crappy the Cadillac service departments are managed.

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

The low beam headlights are so dim they are useless. New bulbs do not help. Forced to drive with high beams. Faulty designed headlights. Numerous complaints with NHTSA and Cadillac with no fix. Several lawsuits have been filed over the SRX headlight issue across the country. These cars are dangerous to drive at night.

They offer a Coupe which is a two door, a sedan which is a four door, A mini SUV which is large enough for about 5 or 6 riders comfortably and Also a SUV which can normally hold 8-10 passengers comfortably. The car just has a smooth appearance. It just rides good and looks good. It comes with a standard radio that allows you to pre-set up to 10 stations and even has very good speakers. It also allows you to preset up to 2 drivers settings that automatically sets the seat to your comfort. Also, they have heated seat and the best a.c and heat you can ask for and there is an automatic set control to move forwards and backwards.

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will not cover the repairs. Stay away from Cadillac!

Cadillacs sedans or SUVs which are durable. Its a great purchase with great features and warranties from this manufacturer. This car has great features including a fabulous warranty and cruise control, climate control, surround radio, and many other technologically advanced features. They have great upgrades over standard features including surround sound radio, leather seats, lane switching controls, backup camera, cruise control, and just about anything you want. Their cars have lots of room for passengers with a roomy inside and large areas for seating and passenger economy with ashtrays and individual controls for each seat for each passenger.

Great car. I have the 6-speed manual transmission and 2.0 turbo engine. Great combo and a lot of fun. Super handling and great gas mileage. Easy shifting. Its fun to drive and not something most people even know about.

Cadillac has luxury cars in various models. They have a convertible and a truck that converts into an sports utility vehicle. They have a lot of colors and distinctive features you can see from a distance. They also have a nice resale value. We have owned 4 Cadillacs. They are very roomy, quite luxurious and comfortable. We drove ours to Florida several times and its a very smooth ride. I would recommend one to anyone.

I bought a used 2003 Cadillac CTS that had very low miles on it. I owned it for 20 months. $735 for the oil sending unit and valve cover gaskets, $180 crank sensor 6 days after I bought it, $700 for the third brake light, $600 for a thermostat, $1200 oil cooling unit which put oil in the cooling system and $115 for a radiator flush. Down the road, that car will need a new water pump and all new water hoses within a year after the oil incident. That may run another $1000. The car also has under 70K miles. Never again will I buy a Cadillac. Even if they address the quality issues, I will not own something that has $700 brake lights. If I fixed everything on it before I got rid of it, I would have spent a total of $4530 or $226.50/month in repairs. This is not counting everything I spent running premium fuel in it. I cannot believe the poor quality from Cadillac, the second oldest American car brand.

Cadillac offers a wide range of vehicles. SUVs, crossovers, sports models and high performance as well as a huge selection of family-friendly vehicles. The distinct appearance was one that was modern and stylish with high tech. features. Sleek and attractive vehicles and I especially liked the black ones. The upgrade options were unbelievable! Super stylish high-tech upgrades to the interior and exterior of the vehicles as well as paint jobs. Sirius satellite radio and power windows and locks. The passenger capacity was ample enough for the whole family. You can easily fit five or six people comfortably even on long road trips to your favorite destinations.

With barely 60,000 miles on my 2014 SRX, the CUE system began to fail. It started with the bottom middle not being able to be accessed. After a few weeks, the entire touchscreen is inoperable. I took it in for service and was told by my service advisor that it needed replaced. I asked him why - I wanted detailed information as to what was wrong with the screen. He said, I dont know, I only know it needs replaced. Of course, the Gold $3000 Extended Warranty that I purchased from my dealership doesnt cover the CUE system. I was told it would cost $1500 to replace it. He went on to tell me that it is a very common problem with Cadillacs... So much, that the part is out of stock and would be indefinitely. I have owned both BMW and Lexus in past years, and I have never had a problem this costly. I went to Cadillacs website and contacted customer service through email with the details of my complaint and was told that they couldnt do anything. Yes, it is a problem that they are aware of, but since it wasnt a safety issue, they didnt feel they had to remedy the situation. All I can say is, Thanks, Cadillac... You are a class act all the way! Never again will I purchase a Cadillac.

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I dont have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the Corporate employee told me I am responsible for Cadillacs manufacturing issue and DECLINED any further escalation from me. I cant believe they treat their customers this way. Bad car & even worse customer service!

I bought the car used and it was a cruiser and it was very roomy on the inside. Its very reliable, and I did not have to worry about if I was going to make it back home or not. Even though it was a boat ride to on the outside it was a very good car to me. The interior was in the best of shape. It did not have any holes in the seats. It was able to fit me, my daughter and her father, and our friends and their 3 kids, so that is 8 people and 1 of those 8 was in a car seat.

2010 SRX Cadillac had wet rugs in back floor. Had repairs made to leaking sunroof, water also corroded back hatch lift... Replacement made ($1300). Next week engine problems... Car towed to dealer... Now water damage has shorted out, ruined fuel injection, plus whatever is controlled by module under front seat... GM knew the sunroof failure was a possibility but did not send any warning to customer so the roof could be checked occasionally. This failure of roof hoses, which Cadillac knew was possible has cost me, up to 6/24/17, over $3000. The dealer should have checked all areas that could have water damage the first time the car was in for sunroof repair. Anyway, I feel GM has mislead or failed to inform the SRX owners about a HUGE possible problem. WARNING TO CADILLAC OWNERS WITH SUNROOFS... CHECK FOR LEAKS OR CHANCE THE SERIOUS DAMAGE CAUSED BY WATER SILENTLY ENTERING YOUR CAR.

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

With a wide variety of models to choose from. Has a smooth ride while being able to pamper myself in luxury. Also dependable reliability within the CTS and GTS. Sleek, aerodynamic shape as well as a stylish interior brings luxury to the forefront of automobiles. Brings technology and chic together, and ahead of its class. From heated seats to a high-tech navigation system, you can customize your dashboard to suit your needs. With room for four passengers and driver, drive in comfort. This spacious cabin makes each drive pleasurable for all passengers lucky enough to be inside.

2006 CTS - This is the very first Cadillac I have ever own. Nothing problems with this car. The transmission coolant lines blew out of the radiator causing transmission fluid to shoot over the road and white smoke came back. This car is a disaster and everything falls apart - the rear differential bushing excellent quick.

I purchased a 2004 Cadillac SRX with 98000 miles on it! It has no AC and since Ive had it Ive had nothing but problems. I check the computer and ran my codes and it came back for massive air flow sensor, throttle body position sensor, and traction control sensor. I replaced everything but the traction control sensor and Im still having the same problem! It has a rough idle from time to time where the motor will say reduced engine power and the car will rough idle and cut off so then I would have to put it in neutral or stop or park and turn the car off and turn it back on. Traffic control Would go off all but the check engine light will still be on. Sometime to check engine light will stay off and a run just fine but then when Im traveling down the road both lights Would come on and the car Would shut off. Really really really dangerous. Can anybody tell me what the problem is with the car????

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

The 2015 Cadillac is nothing but a hot mess!! Ive dealt with headlights so dim I could not see to drive at night. After four tries, Cadillac Service finally figured out a fix. There were transmission issues: the car would hesitate when giving it the gas from a stopped or slowed position to the point it jerked you back in your seat. The battery completely died at 30,000 miles. The lift gate motor died at 32,000 miles because water from the sunroof drainage tubes literally soaked the motor, ($1800 fix). So, take my advice and just run as far away from this car as you can.

The Cadillac SUV is the biggest on the market, and the room is outstanding for a large family or if you have to ride with a team or group. There is also no need to update this SUV because it has everything you want in a SUV. It is great on and off the road, and I would recommend it to anyone who likes big trucks .For the price, you cant beat it. It is the best for the money. And for resale, it is the best you can have.

GM Cadillac start to disintegrate at 55,000 miles. Not worth the money. No customer service. GM makes the worst cars and GM executive customer service is even worse than their cars. I will never buy a GM and my family and their families will know my disgusting experience with your GM vehicle and horrible staff especially the CEO of GM. NEVER PURCHASE A GM. Horribly manufactured with horrible customer service, if you can ever get a one the phone. My customer service on my Caddy was just horrible and the repair warranty was the worse. Plus, all inferior plastic parts in the Cadillac are disintegrating before my very eyes. And this a low mileage car that was very expensive but built with inferior materials. All glam and hype but no quality. NO MORE GM FOR ME, FAMILY, FRIENDS, AND FRIENDS OF FRIENDS.And one more thing, there has been a knocking in my engine from the day I drove it off the lot but somehow every time I took it in to have GM their mechanics always told me thats normal for this type of vehicle to have knocking in the engine. When I took my vehicle outside of GM to be looked at by Cadillac mechanics, I have been told that this was not normal for this Cadillac to be knocking all the time. I rest my case with GM and whoever is running GM. Plus the windshield was never put in properly. It is just a badly made vehicle with the brand name Cadillac. What a shame for such a classic. Horrible experience with GM dealership, GM customer service and tried to reach the CEO Mary.

This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.

I find them to be beautiful, functional cars with good looks and good usage. The interior is comfortable and the exterior is nice to look at. Also, its hold 5 people comfortably. In the past other cars I have had have struggled to fit my friends inside, but the Cadillac is awesome. It also makes me feel good to look at it and looks definitely play a role in my purchasing. They have lots of upgrades available, lots of personalization options. I was very pleased with the cup holder and stereo. Overall I was very impressed.

I have had nothing but problems, after spending 50,000 dollars on a car, you would think it would be a nice car. CUE UNIT IS DEFECTIVE!!! The dealership says a hard reset will fix it, but we have had them do this 2 minute hard reset to our C.T.S and it still does not fix the actual problem. They need to recall this CUE system. I know they have a major problem in all the models of Cadillac. But they deny it. Im so upset with this problem!!! Can anyone help us!!!

The Cadillac de Ville has a quiet motor sound while riding, it’s the best. I added snow tires and upgraded the seat covers to protect my leather. I also put in a wheel cover plus it has turn signals on the rear-view mirror. Its most distinct appearance are the headlights and the body features. The Cadillac Escalade is very nice for traveling with a passenger capacity of 8 adults. I travel with my 3 adult brothers and their wives, my sister and myself and we all fit.

Took my 2010 Cadillac SRX 81,000 miles. Dealership said I need new Timing Chain. The Chain has been stretched out of place. $1900.00 dollars to repair. GM has to know they have a problem with the Timing Chain on these vehicles. Talked with local repair shop who has seen the same problems with at least one other SRX. What a lousy car, will never buy another American made vehicle.

Theyre very good and they have great offers and standard options. Their cars have only had a great look which only got better with time and such comfortable seating and beautiful interior with a great-looking dashboard. The car also comes with many great upgradable options like real leather interior as well as different add on options that make the car more functional like a whisper quiet. Also, it is plenty big to fit at least 7 passengers and more so theres room to store all your crap with plenty of space that you want to look at your other passengers.

The CTS is mid sized sedan. Only had 12,000 miles on it at the time of purchase. The lease came with bumper to bumper warranty for 100,000 miles. Everything from the paint job to the interior was beautiful. It has Italian leather seats with full sunroof. While stylish, it lacks the leg room we all keep hoping for year after year. Hopefully engineers will figure this one out. Its been long overdue for such a beautiful car. Dealership assisted in the entire process making the buying experience their top priority. They were easy to talk to and understand. Personalized options are available upon request. Full detail car wash and oil change at dealership.

I bought a 2009 CTS top of the line model in March of this year 500 miles after I left the dealership the check engine light came on. I put it in Levis Cadillac in Slidell, LA, for two weeks they had it and said that it was a problem with the coolant area of the car and that they had fixed it. Well in two weeks the light came on again, GUESS WHAT, the same problem. OK back to the shop I go, this time it was the end of April and they had the car for (three) weeks. I picked the car up in or on May 20th drove out the service dept. I went 25 miles, THE LIGHT CAME AGAIN !!! So I finished my business in New Orleans, LA and took it back to the Levis Cadillac. They said they would call Cadillac Technical for help. They told them to replace the same parts as before and it should be fixed. It has taken them and Cadillac until yesterday which was JUNE 25TH to so called fix the car. I picked it up at 10:30 - got on the Highway to go to the VA Hospital in New Orleans. NOW THIS IS THE PART I JUST CANT BELIEVE, THE LIGHT CAME ON AGAIN on my way to my doctors appointment. When I got done at the V A I drove straight back to the dealership service department and they said they would be happy to look at but its the same problem, OH MY GOD. Could someone help me out. I bought this Cadillac CTS and have only put 750 miles on it since. The car only has 46,058 miles on it! I feel like a total jerk. Ive owned 5 Cadillacs and I also own a 06 STS4, and I have had all kinds of problems with it. Well I think its time for me to reevaluate my GM LOYALTY. This sucks.......

I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.

Much to my surprise, I received a call from the dealership to bring my car in to replace the whole radio/navigation unit. The total cost was picked up by Cadillac ($1400). Hats off to Cadillac for owning up to this design flaw and doing the right thing. Trust reestablished.

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

I love the Cadillac SRX car. It rides nice, is very luxurious and affordable. It has a touchscreen control display, leather interior and a panoramic sunroof. Its American made and uses flex fuel which is cheaper and better for the environment. It also has a great stereo. However, it doesnt have air conditioned seats and it doesnt get great gas mileage. Im not thrilled with the color choices and would prefer more choices. It doesnt have a built-in DVD player as well.

Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.

Very nice designed car but the radio is a joke. Will not respond to anything and the kicker of all of this is there is no available aftermarket radio out so general motors makes another 1200 of you just to have a radio. Guess next car gonna be a Ford. So disappointed...

I like the models that this brand provides. Their cars are easy to drive and take on the road to new places. I also like the many features that the Cadillac has and it makes for a really great driving experience. Id definitely recommend this brand to anyone who may have questions about it. The appearance of this vehicle is like no other. I like the current style of my own Cadillac. It is very brilliant and amazing to look at especially when its fresh and cleaned. But I really would like a more sporty look to should off on the road.I also like the various upgrades of the vehicle and the satellite radio and Beats studio built in speakers. This car is unlike any other car I have personally driven. The personalization that I got to add made my vehicle unique to me. The passenger capacity is spacious and I love the extra room. I have the SUV so I can pick all my few friends and go hang out somewhere. I can put the seat back and the person sitting behind me still has room to breathe. Its truly amazing. I am very happy with everything about this vehicle.

I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.

On our way back from Austin, 11:45 pm, 10 miles from Dallas down town, the left rear tire of my 2017 Escalade literally ripped. I had my family including my 7 months old in the car. I called OnStar who connected me to roadside assistance. I placed the service request for tire change. Usually I probably could have managed tire change myself but my left wrist was splinted sec to strain. Even though changing a tire of Escalade is no joke. Anyways I was told help will be there in 1 hr 15 mins. We patiently waited. After 1:30 hr I called the company that was contracted to be out here. And was placed on hold for 25 mins. I called them back and the same woman answered but claimed she is not the same woman and she just came on shift. Placed me on hold again. While I am on hold I am trying to call my provider the great Cadillac road side assistance from my wifes phone. And they have deceived to not answer the phone at all. Finally this woman come back on line and tell me because of my location thy are having trouble finding someone to come to me. This is after 2 hr and 15 mins. With infant in car. I hung up on her face as now she wanted to fill in the blanks on the form that were left unrolled. Like by the way do you know what the size of your tire? Are you fricking kidding me? We tried calling OnStar again and they said we can stay online with you if you feel unsafe but not sure where service provider is. 4:30 am. I decided to attempt to change the tire myself. With splinted wrist and help with my wife I could make to change it in 2 hrs. We got home around 6 am.This was the worst customer experience I have had, ever. Best part at 4:45-5:00. When I am done changing I am getting calls from roadside assistance to check on me and possibly send me another towing company to help with tire change. Seriously? You are checking on me 6 hrs after I placed request. Terrible service. Extremely disappointed. I have BMW and Range Rover. And their roadside is unbelievably amazing. This is so disappointing for buying 100k car.

The seats on my 2013 XTS are very uncomfortable. Both my wife and I can’t ride more than 10 miles. The seats are too small, and we are not big people. I will not buy another Cadillac. They dont want to change the seats for more comfort. I have a 2005 Deville. Thank God for that car. If Cadillac would do something, I would be very happy. Otherwise, I will tell everyone about this car.

Lights come on all by itself. Had to disconnect battery. Dealership said I needed a module, I think that is what it was called. 1,900.00.. Kept car for 2 months. Whenever it would rain hard, my car would flood with water in the back floor board.. Now my car can sit for 2 days and I drive it, and make my stops 5 or 6 stops, get into car and car wont start, need a jump. Happened 2 times in 2 weeks. At 70,000 miles I needed a new engine. I can go on and on about the brand new Cadillac CTS that I bought brand new in 2003. I will never buy another Cadillac as long as I live. And this is just some of the problems that I have had. I havent even listed all of them. Car seat wouldnt go forward for 1 month, then it would. Gas hand would work and then it wouldnt. I honestly think that if you can call Onstar and they open your door for you, then they can do things to your car to make you bring it into the dealership. That is what I think. A 40,000.00 car you wouldnt think would give you so many problems, but I have learned my lesson. And they just called me yesterday to get me to try and trade it in for another Cadillac, Ha!!!

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

Do not waste your money on the Cadillac ATS!!! Ive had issues with this car since day one!!! Everything from weather strips not being seated properly to my check engine light going off for the 6th time now for an emission related problem which they cant fix!!! Car only has 14,000 km on it...p2096 code keeps going off!!! Asked for dealer buyback but refuse to cooperate so Ive started the arbitration process...once complete and theyre ordered to buy the car back ILL do business with Ford instead!!! Terrible customer service and lost me as a client!!! Good job GM!!

I took my 2011 Cadillac DTS into the dealership for warranty repairs. The chrome In the 18in wheels is peeling after less than 3500 miles. The dealership said that I hit a curb. I am the only one driving the car. I didnt hit any curb and to replace the wheel will cost me $900.

Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which is luxurious but tough, can hold our large family and cargo and has excellent snow/ice traction. It is an SUV which features a built-in DVD player, an excellent stereo system and heated seats both available to change in the back seat. It can very comfortably hold 5 to 7 passengers and the family pet with room for camping gear and shopping items, even for moving furniture.

I purchased an extended warranty from Cadillac for $3,500. The warranty has the Cadillac Warranty all over the papers that were signed. My engine blew after 3 years (80k miles) and Cadillac said the manufacturers warranty was over and the warranty THEY sold me they could not support since it was a third party warranty. Facts: This is not a Cadillac Warranty. After numerous calls Cadillac informed me it was not their warranty and they could not help (even though their logo is all over what was sold). Cadillac is given incentives to sell third party warranties and allows them to put their logos on the warranty to make it appear it is a Cadillac sponsor and supported warranty. Third party warranty held my car for over month to fix while only giving 10 days of vehicle rental allowance. Third party failed to rebuild engine and it went out again and wanted to charge me additional $3,500 to fix after it. This happened the moment I drove it off of lot from dealership that was paid to replace it. Beware of what you are signing. The dealership I purchased this from has said their hands are tied due to Cadillac not supporting them in helping the consumer. After spending $90k on a vehicle I expected more from a brand and the services they sell you.

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.

The Escalade is a great SUV, with power and luxury. It has great handling, excellent 4WD and came with a standard antitheft system. The STS gets good gas mileage for a luxury sedan. It has intelligent beam headlights and has some great features. It also has a phenomenal audio system and I upgraded to deluxe CD player system. I bought the last model year in 2011 and loved the 3.6 L V-6 engine. It has heated seats, heated steering wheel, easy to use cruise control, heated mirrors, rear seats which fold down, and the center armrest has a pass thru. It makes it easy to put fishing poles and/or skis in the trunk. The interior is roomy. It can easily accommodate five adult passengers or six if some are children. Theres enough legroom in the back so that no ones knees are hitting the back of the front seat, even when the driver has the seat back.

I purchased a used 2014 Cadillac SRX Premium in February 2016 from a non-Cadillac dealership. It was the first used vehicle I purchased since 1999. But it was a Cadillac so how could I go wrong! Roughly one year later I noticed what appeared to be a blemish on the touchscreen. At first I thought the glass had cracked but determined the blemish was behind the glass. Seeing that the screen is sealed I had no idea how the blemish occurred. Needless to say over the course of the next few months the blemish morphed into what now looks like webbing. I took my vehicle to a Cadillac Dealership and the minute the Service guy looked at it he said it was a common problem with the Cadillac. After checking he found that because Id exceeded 50k miles it was not covered under warranty. Although unsightly the touchscreen still worked. Upon doing research on various message boards including the Cadillac Forum I found I wasnt the only person experiencing the issue with the webbing but I also read that eventually the touchscreen would stop working. Needless to say in October 2017 the touchscreen stopped working. I contacted Cadillac Customer via email only to be told I had to take the vehicle to a Cadillac Dealership for a diagnostic. I respond that I had in fact done so in July and attached the receipt to show info screen is spider webbing from inside. Cause: Spider webbing on center stack. I received a response via email that I had to take my vehicle to a dealership within one month of notifying Cadillac. I was provided a Service Request Number **. So, I scheduled my vehicle again and provided the dealership with the reference number. Of course they found the issue was the same. I reached out to Cadillac with the information and received a response wanting me to inform Cadillac Customer Care what the dealership recommends should be done and I was also asked to provide my VIN. I respond asking what was the purpose of my providing a reference number to the dealership if Cadillac wasnt able to look up the information. I ended my email stating I would provide the information and that I also wanted the email address or phone number of their complaint department and or problem and resolution department.On November 8th I received an email from the Cadillac customer assistance team to state theyd verified with the dealership Id had a diagnostic done on my vehicle and that a Cadillac Senior Advisor would be contacting me within two days. I missed the first call on Nov ninth and the second call later that evening. The second caller was Jacob. Jacob left me a voice message to state he was calling on behalf of Ingrid and that Ingrid was out of the office for the evening and asked that Jacob give me a call. Since Jacob missed me as well he asked that I call Ingrid on Nov 10. I called Ingrid the morning of Nov 10th and left her a message. I also received an email from Cadillac Customer care wanting to know if my issue had been resolved in which I responded it had not but I hoped to connect with Ingrid sometime during Friday. At 3:08 pm I received a call from Sharae (not sure if I spelled her name correctly). Anyway I explained the issue after which she proceeded to tell me that unfortunately because I was over 30k miles pass 50k it was not under warranty and Cadillac would not be able to do anything to cover any of the cost. I explained that Id read different forums and it seemed to be a common problem and I referred to it as a defect. She commented on how people post things on the internet. I got the impression she didnt feel what people were saying carried any weight. She also went to tell me that my issue was cosmetic not mechanical. I explained it would be cosmetic if my screen had spider webbing and the touch screen still worked. However, since my touch screen was frozen thus unusable it was more than cosmetic. I also said that a Cadillac cost entirely too much money for this type of problem. She then asked if my vehicle had been purchased new or used which I answered used but still found her question offensive. I asked her who else could I speak to and she said that she was the highest level of customer care. She does report to a supervisor but that her supervisor would tell me the same information that Sharae had already told me. Since prior to our call shed informed me our call may be monitored I asked that she please email me a transcript of our call and she said she would. What I received was Dear Ms. **, Per your request, here is a summary of the final resolution for your 2014 Cadillac SRX CROSSOVER, case number **. Based on the age and miles on the vehicle and the concern being cosmetic we are unable to offer cost assistance on these repairs, this is the final decision. Cadillac does review each customer’s concern on an individual basis. All the facts in your situation were carefully considered, and we have determined that this decision is appropriate given the details of your case. Regards, Cadillac. Customer Assistance 1-800-458-8006. I still am researching to see if I can file a formal complaint on the Cadillac Cue to include the response from their highest level of what shed defined as Customer Care. It was more like dont care!

Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.

Today I was parked at a store 4 blocks from my house and the rear windshield on my 2012 CTS coupe just exploded! It was in the garage prior to me going to the store and hadnt been driven in two days. Nothing hit it, it was cold, but in the 30s. Dont know why it happened and even though my car is still under warranty, the glass is not. So its $500+ out of my pocket. Very unhappy.

Cadillac service WAS the best. My wife and I have had 8 in the last 20 years but ever since the big car company federal bailout they have turned into another cheap run penny pinching brand. I have always liked the styles and performance but their electronics just keep falling behind. The days of Cadillac great service are also gone. Sadly Im on my last one.

So what is Cadillac going to do. Reputation is going down the drain. Price is not. Everyone I know is experiencing issues with this expensive technology but without answers from the company. I have had 4 SRX models in 12 years. No issue till now. Told back order on queue. This part is purchased from someone other than Cadillac. Told they have no control. HELP ConsumerAffairs. Why has there not been formal recall and pressure applied!

Purchased Cadillac SRX, March 15, 2014 from Valley Cadillac; 3100 Winton Road South, Rochester NY 14623. We took possession of the Cadillac SRX March 17, 2014 from Valley Cadillac. Problems start at 3.5 months of ownership: End of June 2014/Beginning of July 2014 rattle noises heard from the back of the car when going over any uneven pavement, potholes, turns, entering and exiting the driveway. Depending on speed and the amount the vehicle flexes determines how soft or loud the noise is. Its not always consistent either. Thought it was the storage cover took out noises still heard. Sat in the back seat while partner drove and thought maybe it was the plastic around the glass tailgate since it looked broken at the seam. After a few weeks of listening to the noise, I decided to bring into the dealership. July 17th: After hours drop at Valley Cadillac.July 18th: I left a note for the Service Rep to look at the plastic around the glass of the lift gate since it appeared broken to me and to drive the car to listen for the noise. Maybe it was the broken plastic making the noise (?) July 18th: Service Rep called that afternoon and told me I could pick up the car. Service Rep explained the problem was the liftgate wedges making the noise. They tried to lubricate and adjust the wedges but it didnt work so they replaced the tailgate/liftgate wedges and test drove the car. They said it was fixed. The minute I drove out of the parking spot at the dealership I heard the noise. I went into talk with the Service Rep and he had the mechanic that worked on the car come out to talk with me. Since the wedges didnt appear to fix the problem, I asked if he looked at the plastic around the liftgate window. He said no. I climbed into the back and showed him the broken piece and wondered if that was the problem. He wasnt sure since the wedges are known to be the culprit. I scheduled another service visit the following week.July 22nd: After hours drop at Valley Cadillac. July 23rd: They kept the car till July 25th. They said a plastic part of the tailgate had not been delivered and would it be ok for them to keep another day. I agreed. July 25th: They said they fixed the problem. They replaced the plastic on the liftgate. They replaced the liftgate actuator since it was leaking hydraulic fluid. Replaced a lift gate strut since they said the trunk support was leaking and was weak. I picked the car up. On my drive home, the car started making the noise again. When I got home, I opened the tailgate and found that the plastic that was broken around the liftgate window was secured together as if glued (This must have been the plastic piece they fixed). The interior fabric header on the left and right side was frayed away from the tailgate rubber gasket and the interior left side plastic panel wasnt attached to the metal frame. I called the Service Rep and told him the noise was a little better but not fixed. I told him about the frayed fabric and plastic piece not attached. He was very sorry as he did not inspect the car before I picked it up since the Service Rep was busy with another customer when I arrived. Not an issue. I asked the Service Rep to have a loaner car brought to my house and they can take the SRX and I can drive them around in the SRX to hear the noise and show them the interior parts not attached. Service Rep agreed. July 29th: Mechanic came to my home with the loaner car. I showed him the interior pieces that were not attached and he explained that he had to take various pieces apart to make the last repairs and had difficulty putting them back together. We rode around in the car and the Mechanic heard the noise coming from the back of the car. He said there were 10 other vehicles in the shop with the same problem. He was working with another Mechanic to try and fix the problem since GM didnt have a recommended fix. Mechanic left with my car to take back to the dealership. July 30th: Get a call from the Service Rep asking if I ever had a problem with the front passenger window not going up. I said no. He said they are unable to get the window up and will have to fix it. July 31st: The Mechanic dropped the SRX off at my home and explained what they did. He explained that the front passenger window had been adjusted and was working properly. He opened the lift gate and showed me that all the interior plastic pieces and the fabric header were repaired. The wedges and liftgate striker were shimmed and re-adjusted. I pushed the button to lower the liftgate and just as it was about to close and lock, it popped open on its own. The Mechanic said he had opened and closed the liftgate 20 times at the shop without a problem. We were able to get the liftgate shut by holding the liftgate down so it would open up on its own. We drove around the neighborhood and I thought it was better but as soon as I turned up my drive, it made a noise. I called the Service Rep and told him it wasnt fixed. I had to keep the SRX as we were going away and needed to use the car. August 1st: On a weekend trip. Had to drive to Maryland and listen to the music pretty loud since the noise in the back is unbelievably annoying. We reached our destination and dropped bags at hotel lobby. My partner pushed the liftgate close button from the driver door and started to drive away. I forgot to tell him the gate might not shut and sure enough it opened on him. He tried several times to get it shut and finally it closed by pushing down on it. (What is the point of having an auto liftgate if you have to hold it down to get it to close). August 5th: Dropped the SRX off at Valley Cadillac in an attempt to fix the noise problem again and liftgate not staying shut. A GM representative was at Valley Cadillac and our Service Rep showed him the car and explained what was going on. The GM rep said that the tailgate/liftgate noise was a known problem with the Cadillac SRX. That its a design flaw and there is no fix for it since it doesnt happen on every SRX. Valley Cadillac had a case number generated with GM since this was an apparent problem. The liftgate close switch was replaced maybe due to corrosion in the switch that made the tailgate go up on its own. I also had them do an oil change and tire rotation since we were leaving to go out of town for the week. August 6th: The car was ready to be picked up but I didnt pick up till the 7th since we didnt have time to get it until then. August 7th: I met with the Service Manager who told me he would elevate the issue to the District Manager and that the District Manager would call me. The Service Manager explained it is a problem with the SRX and that there is another individual that is having the same issues. Others that have had the issue had been fixed or have chosen to ignore it.August 8th: On my way to work the Engine light came on. I called our Service Rep. The Service Rep said to bring it in since I was leaving to go out of town at 12 noon that day. I went to the dealership. I waited for the car and the Service Rep told me it was an actuator in the emissions that had gone bad but it was replaceable. Upon leaving the Service Rep told me that the actuator wasnt broke but that it was a hose that was disconnected, probably from when the car was manufactured. At this time, I told the Service Rep that I had been patient but that I was losing my patience. He told me that he understands the car makes noises and that a luxury car such as this should not make them. He also stated that most people can ignore the noise but understands I am more sensitive to it, as he would be too. Seriously??? The car is a $47,000.00 piece of junk.August 9th: Upon arriving at our vacation destination, the front passenger side window would not go up. I called the dealership but service was closed. I called our sales rep and left a not so nice message on his voice mail. He did call us back and suggested we take the car to the nearest dealership (which was 1.5 hours away) we explained we were on vacation so we had the car towed to the dealership. We couldnt pick the car up until that Thursday 8/14 so we didnt have a car for 4 days while on vacation. August 15th: I called the Service Manager to tell him the District Manager never called me. August 18th: The District Manager finally called and I explained to him what I wanted. I want my down payment back and you take this car and cancel my lease.August 21st: Our sales rep calls and tells us we can come to the dealership and pick out any new Cadillac. I told him I didnt want another Cadillac. If I wanted another Cadillac sedan, I would have bought one in the first place and I dont trust the SRX enough to want to ever drive another one. August 22nd: I spoke with the District Manager and told him I was very unsatisfied. I explained again what I wanted. He acted like I never told him that. August 25th: The District Manager said he escalated this matter to his Regional Manager. I asked for his name and contact information and I was told the Regional Manager doesnt deal with the customer. At this point, I called the Executive branch at GM and a case number was generated with one of the customer service reps. September 5th we take a weekend trip to visit friends in PA. We arrived at their house, close the tailgate and it pops open again! 3 times! So I call the customer service rep at the executive branch so she can make a note of it in the case file. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision. We leave the car in the garage and dont drive it unless we have too. At this point we are wasting money on a car with known problems and problems that just appear out of nowhere. Valley Cadillac has written this off as GMs problem and GM is doing nothing to make this car go away. We need help! In Summary: Tailgate/Liftgate makes noises that sound as if the gate is not shut or the vehicle is not structurally sound. GM knows of the problem but wont fix it and tells us we just have to live with it. In for service 4 times for the same issue. Tailgate /Liftgate doesnt always shut automatically without having to hold it shut. Front Passenger Winder is fixed??? Will it break again?? The dealership has shoddy at best workmanship. Poor vehicle quality = poor resale. I would never be able to get rid of this vehicle on my own. GM does not care that every day they dont make a decision to take this vehicle back its costing me money. All we want is our down payment of $2800.00, return the vehicle and rip up the lease. It has been 6 weeks since this issue was escalated to the District Manager and 4 weeks since it was escalated to the Executive Branch and no one has been able to give me any decision.

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.

CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.

I bought a 2007 CTS in March 2010. Early 2013, the engine light kept coming on. So, in April 2013, on Monday morning I went for an oil change. Two days later on Wednesday, I changed spark plugs and gaskets. Two days later on Friday, I was driving on the highway and noticed the car had no power. I stopped the car and the transmission had completely blown. The radiator fluid mixed with the transmission fluid. I had to replace both the transmission and the radiator. In total, this has already cost me over $4,000.00 (four thousand).If this wasnt bad enough...I went for an oil change in July 2013 and the mechanic showed me that the main frame holding the car together has completely rusted through on the bottom. I pushed on it and my finger went through the rust. This of course is extremely dangerous and will cost me a lot of money to fix. I cant believe a car with the reputation and price tag as high as a Cadillac can make their vehicles so badly. My vehicle is only 7 years old and has already cost me an extreme amount of money. I still owe money on the car, so Im stuck paying for the repairs. I am not sure who to turn to for help. Can anyone help me...or am I stuck with a LEMON?

My 1999 Cadillac Seville STS Touring has a beautiful design, ergonomic lumbar support air bladders and heated vibrating massage front seats. It also has great mileage, powerful acceleration on demand, a Bose gold 400 watt 8 speaker stereo with wonderful frequency response, leather interior, good soundproofing and smooth ride!

The car was a little hard to maintain but overall worth the experience. It needs more space and wider interface that I can feel like Im in control of something. I wish there were more models to choose from. It was also hard to find a good information on the manufacturer. My budget is way too tight for anything luxurious and hard to maintain. Im looking for something I can pass on to my kid and share this experience with my family but have as much fun with the car and be safe at the same time.

My wife and I recently rented a 2017 Cadillac XTS. We wanted to try it out before we bought one. Immediately after starting out we tried to use the CUE system and discovered that it is dangerous to use as it is totally distracting and takes your eyes off the road. It is very difficult to use the controls and activate them. I tried to plug my iPod in and it immediately froze up the system. It was extremely difficult to activate the A/C, heating and radio, stereo controls. This system is a complete failure and a deathtrap as it is dangerous to use. I hear as well that they are very prone to failure and not covered under the radio type warranty. What a failure for a car like a Cadillac where a person lays out high multi thousands of dollars. Cadillac needs to dump this system and replace it with one that this car should have. How disappointing. The car itself had adequate power but rode no better, braked no better or did it handle on curves and straight a ways any better than my 2010 Terrain. The seats were hard and uncomfortable on a long trip. As well the transmission did not do anything better than my 2010 Terrain. I expected a lot lot more from a Cadillac especially for the asking price but the car and the company did not deliver. Cadillac is asking way to much for this car and it does not deliver In conclusion we will not be buying any Cadillac of any kind and have decided to go with an Audi. We DO NOT recommend a Cadillac of any kind to any one.

Cadillac is a prestigious car and a dream to drive! I love the driving experience. I recommend the Escalade due to the luxurious interior and the smooth ride! I love the rear camera and the sound system! Love the XM radio. Also, the passenger capacity is wonderful. The passengers can plug their own system, which helps when you have kids. The passengers are comfortable and they can also either cool their seats or heat them up! It is one of the quietest rides ever. If you ever get a chance to just ride in one, you will never want to leave the vehicle.

I have extremely frustrated and disappointed with my 2013 Cadillac SRX. We purchased with 28,000 miles and one previous owner. Around 42,000 miles the CUE system stopped working on the bottom (radio) buttons. I called the local dealership and brought it in to have it looked at and they said they could not detect a problem. Around 51,000 miles the entire CUE screen stopped responding. I called the dealership again and they told me to bring the car in. I did and they told me that the whole CUE system will need to be replaced. The cost would be $1,400+ for parts and labor. Since my warranty expired at 50,000 miles they said it would not be covered under the warranty. I asked about a warranty if I were to replace the part and they told me it was 12,000 miles/12 months.I contacted Cadillac directly after speaking to the dealership to see if there was anything they could do since the problem initially started before my warranty expired, they said there was nothing else they could do and that I would have to pay to replace the CUE. I am not willing to spend $1,400+ to replace an item that Cadillac will not take responsibility for and fix. I will just have to replace the CUE system again in another 40-50,000. This is very upsetting that Cadillac was not willing to make this situation right or fix the ongoing issues with the CUE system. I am extremely disappointed in the money I spent on this car and the lack of customer service.

2013 Cadillac ATS, CUE unresponsive to touch. Same issue like all Cadillac models from 2013-2017, my infotainment screen doesnt respond to touch anymore. I cant even turn off the A/C. Such nice vehicles with terrible cheap materials. I did a horrible mistake in switching from Lincoln to Cadillac. At least Ford uses better materials and their technology does not fail as much as GM does.

I purchased my 2013 ATS in 2013 and had nothing but trouble with my cue system, blinking off and on and now it totally went, frozen up, and am not paying $1500.00 to have a known problem by G.M. TO HAVE IT REPAIRED. This was my first Cadillac and my last, my next new vehicle which will be in one year will be a KIA.

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

I just got off the phone with Cadillac and I have to say that it was one of the worst experiences that Ive ever had with regards to a vehicle I own. I first called Cadillac on Monday, October 9, 2017 and I asked to speak to a manager but the representative told me that one was not available and that one would call me back within 24 hours. The next day (Tuesday) I called again and received the same response. I called again on Wednesday and the representative was going to tell me the same thing again but I decided to explain my situation to her. I told her that I was in need of a vehicle repair because of bad parts that Cadillac installed in my truck when manufactured. The proof is in the attached image of a service bulletin. She then told me that she would get back to me after she investigated what could be done.So today Thursday I received a call from the representative, Alicia, and she says that because it was a service bulletin and not a manufacturer recall that nothing can be done. I stated to her that for there to be a service bulletin, there had to be many customer complaints experiencing the same issue so thats why the service bulletin was created to let the mechanics know that there are bad parts in my vehicle. She stated that because the trend of complaints werent big enough, a recall was not made. So my response was, how do you define how great of a trend a mechanical problem has to be before it is considered a recall? In my eyes it appears that Cadillac does not want to fork the bill for repair so they deliberately classified this mechanical problem as a low trend of complaints not worthy of an official recall so that they can pass the expense to the consumer.I totally understand their stance but is this fair to the average consumer to have to come up with thousands of dollars for a transmission related repair even if Cadillac knew that there were bad parts in my specific year/model of my vehicle? This is not morally right in my eyes and probably in the eyes of consumers that have been forced to pay out of pocket for similar situations. She asked me if it was ok to record the call at the beginning of the call in which I agreed. However I also took it upon myself to record the call as well and it is available for you to scrutinize if needed. My Cadillac case number is **. I truly hope that Cadillac can do the right thing which is to pay for repairs. Thank you for your time and hope to hear from you soon.

Nothing beats a Cadillac. Smooth looking and feeling, and powerful. 300+hp v8 gets up and going like nobodys business. Remember the last time you were in a boat? I do. The last time I drove my caddy down the street. Comfortable ride. Plush leather seats, white wall tires, wood trim and no corners are cut. Imagine being the only person in a city bus. This is how I feel riding around in my caddy. If you take people with you they will feel like that also.

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

While driving my 2005 STS Cadillac, the back brake system locked while I was driving about 45 miles a hour. The back wheels were locked sending the car spinning out control. I had my son and daughter in the car as well. I almost hit several other cars. It finally stopped in the middle of the intersection of a very busy street. We could have been killed. I am in the process of contacting the dealership to see what malfunction. Just wondering, has anyone else ever had this to happen?

Simply put, 4 cue systems replaced and we are now going on #5! GM you have lost a customer for life! Overpriced junk! Definitely do your homework with any Cadillac with the cue system. Had I done mine, I would never put myself through the aggravation. Also replaced headlight lens. Good luck!

I love Cadillac and the style, innovation, how it feels to drive. All around class and statement of character. It’s the only car I’ve driven the last 10 years.

We have a 14 ats. We bought new.. The cue cracked 2-3 later, it was under warranty so they fixed it.... Now it’s cracking again... They told us it’s a flaw that they screwed up, they should keep fixing it... And fix it right... We paid a lot of money for this car.

My 2007 Cadillac DTS has started leaking oil and the dealer informed me the cost to replace the lower block seals is $3400! Wow! I am shocked this isnt covered under the 100k Engine and Drive Train Warranty. Maybe thats why the extended warranty mileage has recently been reduced significantly. I see lots of posts about this leak on other sites.

I have a 2006 Cadillac SRX. Its been a bottomless pit for ongoing repairs... Purchased with under 40K miles ... problems started immediately Within a month, CD player started not functioning properly (has Nav). Brought to the dealer. Repair: R + R head unit... cost $2500 + labor $2500...? You can buy a hell of a home stereo for a lot less!! All it needed was to have the laser aligned and it was replaced with some other unit from Cadillac (remember R & R no actual fixing here) so someone else has my used $2500 player that probably took about 2 minutes to realign the laser... What was I expecting for $2500?Very quickly found that the car uses a quart of oil about every 1000... Do you want to hear what the Cadillac tech told me when I asked him what should I do? He said, I recommend keeping a case of oil in the back - nice. The cars original sticker was $55K. The steering rack at 40K started to leak... R & R 1000 bucks later... brought home. Next morning, the AC Delco unit they put in leaked worse. They replaced it... Does that mean it was free?At 60K, the right front wheel bearings at $450. I cant tell you how many times Ive had to replace the right front directional at $125. Now I use my fist with a good glove and bash the directional and at least for a while it comes back on (Cadillac glove) - saves a few $100 every year. About 80K, the left front wheel bearing replaced... another $450 repair. Did you know some places on the road get almost $10 for a quart of synthetic Mobil One? Is that synthetic or pathetic? I lost track of how many quarts Ive added in 4 years...I actually had a pretty good stretch for awhile until last week... just turned 100k... Seems the timing chain loosened up, slipped a couple of teeth, valve spring broke, bent a valve and put a hole in the valve cover. $55K and the motor cant go 100K without detonating... As I write, the motor is apart waiting for GM parts (Please...cant we use some aftermarket parts instead?) This bill ought to be a whopper! Ive spent more money on this car for maintenance than the last 10 cars I have owned. Buy American? Buy GM? NEVER AGAIN.

There are a lot of different models but I prefer the suv. It a better ride and its not expensive as some may think. It has everything I need. Also, the features are awesome. The entertainment system is the best Ive ever had. The dvd play has great picture quality. The interior is excellent / and the heated seats come in handy during the winter months. Passenger capacity is good too. I dont have but one child and she loves the fact that she has all the backseat room to herself. The driver side is very comfortable and roomy as well. There are many differents upgrades and personal options which is the package I brought. The body model is great but I dont like the newer models body style.

We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Dealer Taylor Automotive in Toledo, OH. My wife is the primary driver and she drives only 4,000 to 5,000 miles per year. A few months after the purchase the battery was dead after not being driven for only 7 days. The salesman then advised us that the amount of electronic devices in the vehicle will drain the battery in a week or less. Even though he was aware of my wifes minimal driving, no mention of the inadequate battery support system in the vehicle was made until our first dead battery experience. It has occurred 5 times since it was purchased. This means that we must carry a jump start battery pack inside the car (not the trunk) and a tool to remove the key lock cover from the drivers door just to get access to the interior to pop the hood in order to do the jump start. When leaving the vehicle at an airport for a one week or longer trip, you can be assured that the car will require a jump start. How could General Motors have done such a poor, incomplete, inadequate engineering job on what they classify as a luxury vehicle for which we paid over $50,000.00? We are looking into the Lemon Laws in OH and we will pursue Legal Action if General Motors fails to correct this problem which is certainly causing many Cadillac owners the same problem. There are many other true Luxury vehicles on the market that do not have this problem because the engineering departments of those car companies figured a way to cut current drain while the vehicle is not being driven or they provided a battery electrical system that is designed to support normal vehicle operation without starting the vehicle every few days just to keep the battery charged. This problem should not exist in any automobile, much less one that represents General Motors top line brand and in this case the largest and most expensive sedan vehicle. I would caution anyone considering the purchase of any new Cadillac vehicle to question the dealer extensively and make sure the car you purchase or lease doesnt have this inherit problem. Even if you are a long term Cadillac driver you should look seriously at other Luxury Vehicle options.

Bought a 2016 CTs with 13,000 miles on it and almost 2 years of warranty left. CUE went out, transmission wouldnt shift properly (torque converter), 3 recalls, sun visor fell out of the headliner, not to mention the cabin rattled like an old junker that three dealerships tried to fix to no avail. I just dumped it with 1 month warranty left and bought a Honda. Cadillac is living off its name only, there is absolutely no longevity to these vehicles. Get out while you can.

I am disappointed that 3 out the 4 window regulators on my 2004 DeVille needed to be replaced by 2010. This is quality? This is Cadillac. Its very dangerous on the highway when your window slides into the door at 60 to 70mph in inclement weather.

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.

Before I go into my review...I should have known! I am the sucker! GM has a great marketing Dept. Years ago, my dad owned a 2000 Seville DHS Sedan. It had major issues with door actuators and ignition key jamming. Cadillac of Troy charged my dad big money to fix. It never got fixed. I remember the ignition key jamming a week before we sold that car after dad passed away. Our mom had a 1998 Cadillac Eldorado STS 2 door coupe. She hated that car and sold it. Said it was a piece of junk. So after both our parents pass away, what do I do??? I buy me a 2010 Cadillac SRX Performance Edition AWD. A week after I bought it, it rained real hard. I had swimming pools in the driver’s side and passengers side. I bought it used BTW. Researched roof leaks to find out 300,000 of these had the same issuer and there was an ongoing class action suit by people vs the state of California. Didnt help me, I am in Michigan.After I hollered lemon law, the used car dealer finally goes ahead and fixes the roof leak. Took them two months. I get the vehicle back and check engine light goes on. I have a P0017 code, possible bad timing chain. Finally after crying for 4 months, I get the warranty people (GWC Warranty) to finally fix my timing chain. WoooHhhooo!!! Dont get your hopes up too soon, for a week later, I have a P2135 code. Cadillac forums tells me I have a bad TPS sensor, but its better to replace the throttle body for its all built in. I do that.Three days after new throttle body I get a P0442 code. Possible bad purge valve solenoid sensor. Replaced that too. Did it myself. Got the parts online from BOSCH. Didnt feel like renting another car for a week while the warranty people Fixed my Cadillac. A week later I have a P0455 code, EVAP large leak detected. Now I have an appointment with Suburban Cadillac of Ann Arbor tomorrow 11/15/18 for them to run a smoke test to pinpoint what exactly is wrong with my Cadillac. Not fixing it. Mind you just the test, hopefully I go from there. Praying the good Lord shines luck my wait and the darn thing runs trouble and worry free for 1 year. For paying $13,999 USD with a service warranty putting it at $16,000 I was hoping for better reliability than this.

I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep the back hatch up both had to be replaced. I have had an ongoing intermittent problem with the display being static or shutting completely off. The vehicle is having an idle problem when the vehicle is stopped and when accelerating. When I expressed my frustration to the service manager, he told me, Well, GM makes the car; we have nothing to do with that. I responded that they sold me the car. I want the vehicle fixed and I dont want to bring the car in for a third time for the same problem.

The newest Cadillac ATS is very sporty and classy. I love the headlamps and shape much better and it feels and looks amazing. Security safety and technology included the very latest developments plus it has a great interior and maximum comfort on luxury with high quality materials and premium appearance. The passenger capacity in this vehicle was perfect for me and my family. There were also many different personalized options that were explained thoroughly to me. They were respectful and professional so I will recommend this company.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car Im paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! Its GMs new corporate culture? Service Request Number: **

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.

Just bought Cadillac CTS a $60000 car and have the screen or control panel not working after seeing 100s of thousands of people from 2012 till now without a recall and have customers pay for this CUE Infotainment. 1800 plus labor. Im not doing this. Only action is class action lawsuit. Has to be done to open their eyes on this.

Cadillac ELR Electric is absolutely the best car I have ever had and even now, I own 12 other cars. Being that is electric, makes all the difference since I put gas once a month since it runs a generator engine that charges the batteries. I am saving SO much money and have not had one simple issue in the last 4 years. I love my Cadillac.

Bought a 2011. After 3 months one headlight went out. Had water condensation inside. 1500.00 to replace whole seal and light. Now I have had car 18 months the other headlight did the same. Call Cadillac Corporate. They acted like they had never heard of this. There 100s of complaints about this online. They were no help. No discount to help. Nothing. Dont buy a Cadillac. Seems like they are not the car they use to be!

My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.

Cadillac has a slight variety, more than in the past. Needs more smaller vehicles that resemble the old style. Some models are too big and use more gas than I prefer. I no longer feel that this brand has one signature look but several looks. Its very different from the original look of the long body frame. Certain models can fit significantly more passengers than others and really depends what your needs are to determine what is a good fit. They dont skimp on the upgrades and has many nice features and accents...navigation, backup camera, etc. Doesnt feel quite as luxury as it did in the past though.

We purchased our Cadillac XT5 in Feb. 2017 for almost $64,000. We have been subscribers to SiriusXM since 2009. Shortly after purchasing the XT, we noticed that the radio dropped SXM channel 69. Returned car to dealer and they ran codes but could not find a problem. Returned the car a second time for the same problem with no luck. Radio also loses signal in supermarket and Lowes parking lots. I have a 2011 GMC Terrain, has never dropped a signal Suspect XT radio or the antenna.Returned the car a third time and was given a loaner with the same radio. That radio also dropped SXM 69, 7 and 71. I returned the loaner. Sent letter to Cadillac customer assistance explaining the problem. Requested a written response, nope. I never got. Several days get phone call and was told to call SXM. Another refresh sent. Next day my wife goes to the market, drives in the parking lot, no signal. Florida does have lemon law. I would prefer Cadillac solve their problem. My patience is wearing thin.

I had submitted a review in June after having been told by Cadillac that I was SOL regarding the issue I had with the OEM tires on my 2017 XT5. Fortunately, I complained to my dealer and told them I wouldn’t be back after my lease was up. The dealer intervened on my behalf with Cadillac and shockingly, they were successful where I had not been....I received a check for full reimbursement for the Continental tires I replaced the OEM Michelin tires with. According to the lady with the dealership that handles warranty issues, there should not have been an issue with Cadillac refusing my claim as there had been a Bulletin issued regarding the problem with the tires!! So...I have a decision to make....I’m happy with my dealer, but still unhappy with Cadillac! I will at least consider another Caddy, but not a slam dunk for me like it once was! I will also consider others as well! Remember when you bought a Cadillac knowing you were buying quality? Not so much anymore. One would think the manufacturer would figure that out. Regardless, I felt I should tell “the rest of the story”!

First, I will start by saying that I LOVE my car...and this has been my 3rd Cadillac that I have owned...but I guarantee that it will be my LAST! I have a 2013 Cadillac ATS and as of last August (2017), the CUE System stopped responding to touch on the screen. Therefore, like thousands of others out there...I am unable to use the airflow controls (feet, face, etc) as well as the Navigation because you have to confirm your location ON THE SCREEN which will not work! Of course this conveniently stopped working just after the warranty expired on the vehicle. Of course the only option is to have the CUE system/screen replaced at a lovely price of $1,200-$1,500 and that alone is not a guaranteed fix. I have seen so many comments from other owners who have replaced this 2-3 times for it to only continue to FAIL!!! There are thousands of vehicles out there with this exact same issue yet GM has done absolutely nothing!!! Youre a huge corporation... Stand behind it, take care of the problem and maybe you will retain your loyal consumers. Do nothing and you will inevitably lose them.

The CUE system on my 2019 CTS is broke and the dealer tells me that they are unable to fix it!! The door locks dont unlock until my keys are in my hand! The navigation comes in and out, the radio comes in and out, the screen goes totally blank...black. Nothing!!! They wont or cant fix it, the salesman saw the problems and he went to the President Jeff Brown and he wont do anything. He told him to tell me to buy a new car!!!! I tried to call Mr Brown a few times. I left messages on his voice mail and he wont get back to me. The car isnt even a year old yet and I have a black screen where my CUE is to be. They wont even try to fix it and they wont do anything to help me. I highly suggest no one go to the Mentor Ohio Classic Cadillac!!! There are other Cadillac dealers that will treat their customers with respect!!

Love my car but hate the radio or cue system. From the first year we bought this car the screen on the radio would freeze up. But after a day or so it would be ok again. Not sure why it would work again but happy it was working. Then this past month it froze up and we have tried everything to fix it. Just called the local Cadillac dealer and they said it is common but my warranty is out and it could cost anywhere between 1500.00-2200.00, yikes!!! There should be a recall on this radio system because I have read many reviews this past month while trying to figure out why mine wasnt working.