Clear coat failure, 2007 530i - Early in 2011, I took my BMW in for service to Bert Smith BMW in Saint Petersburg, FL. While the car was there, I had them look at clear coat that was disappearing from top surfaces on my car. They informed me that it looked like production defect so they would get a BMW rep to come look. Supposedly, the rep checked it out and deemed to be environmental issue. What the heck does that mean? If you live in FL and buy a $56,000 BMW that it is normal for the paint job to last 4 years tops. My neighbors Hyundai still has a beautiful paint job (same climate). How ridiculous. BMWNA Customer Relations deals with these problems like idiot robots. Anyone have any ideas?

I have dealt with Victoria BC BMW now for 5 years and am sorry to say that they have lost me as a customer. Forever. Awful, horrible, deplorable service. They simply disregard the clients concerns. Over the past 2 years my vehicle has been in the repair shop to have the following fixed and they simply just say they cant fix the following: a) A car that just stalls out of the blue for no reason. b) Brakes that squeal in reverse. c) Also the brakes needed to be replaced after 10K km!!! Which was not covered by warranty. This is ridiculous and there needs to be a recall on that model - 2018 X1.d) The trunk closes when you are half way inside of it. Very scary. I requested they disengage that automatic setting and they were unable to do it. ???? So I have lived for 2 years in fear of going into the trunk because it would randomly close on me when I was inside of it.BMW VICTORIA- you do not live up to the customer service mission statement of BMW.

Please will be highly appreciated to have your involvements since I have noticed few serious issues which I felt it is worth highlighting it to you all. Basically, it is really disappointing to see a poor support from Local agent in Sultanate of Oman for BMW. As everyone knows BMW is worldwide class, well known and reliable vehicle. However, due to poor service it leads us to question the quality/performance of the car. The reasons of saying that as below: Whenever you take your car for service or collecting you have to wait 45 min as a minimum even if you have an appointment or ready for collection! A lot of failures and repair is costly as well, so I am not sure is it because of the vehicle not reliable or the mechanics that are available is not qualified to maintain such car? I have noticed several times, we simply receive an estimate asking for replacement, never came across for a simple repair, so is that the direction just simply change and charge for spare parts which are very high with no doubt compared where else? I would kindly request you to investigate and advise accordingly, since I am currently having two BMW: 1) X5, Model 2009, Chasis# WBAFE81039L094909, Engine# 50884258. I stopped taking it for service with agent since Dec 2014 due to the above reasons; and 2) X6, Model 2009, Chasis# WBAFG810X9L280666, Engine# 20794348.

I just bought my 2007 BMW 325ci about a week ago. I bought it 250 miles away from where I live. I was assured that it had all been inspected by BMW in Tri-Cities, WA and that it was in perfect shape. By Archibald Motors in Tri-Cities, I bought and paid for the car and drove home. It did not seem right on my 250 mile trip, but I thought I was just getting used to a different vehicle. Oh no that was not it, the fuel pump was bad. I called the dealership and they said that they knew it was leaking when I bought it! This is a BMW. There are reasons we put our lives in their hands. I am so fortunate to make it home without an incident. They did tell me to contact BMW in Boise and they would pay for the repairs and they have all done a beautiful job. My point is is that it should have never happened in the first place. I am 67 and it was a gift to myself. BMW should be more up to speed with their dealerships.

I just bought a 2000 328I very beautiful car and the first day I drive the car the clutch pedal went to the floor. I checked the fluid and it was fine so I changed the clutch master cylinder and bled the system and it went back to a solid pedal. I cant select no gears when the car is running but when the car aint running I can put it in all the gears. If you know whats wrong with it please let me know what to do.

Bought a used BMW 335 with 62,000 miles on it for 1/3 the price of a new one. At 91,000 miles only basic maintenance and still does not burn oil despite twin turbos and GDI. I plan to keep it as long as it runs.

On 08th of September I collected brand new BMW X1 (my dream car), sDrive16d SE N47 2.0, GU64EVC from your dealership. The car is defective and the faults are: 1. Very stiff reverse gear (due to this now I am suffering from a tennis elbow on my left hand). 2. The In car sat nav system which cost me 890.00 (low volume mainly when driving in motorways & giving wrong directions). My TomTom sat nav, which I bought for 200.00 is about 5 years old and have much more features and options than the pricy in car sat nav (if I have known this I would not buy it). 3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health). I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they cant find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

I have been purchasing and driving BMWs since 2002 and have purchased or leased 9 different NEW BMWs for myself, my son and my wife over the past 12 years. As a driving machine it is awesome, but their Bluetooth and Navigation software is beyond terrible... it is USELESS! The navigation software is only useful if the address has existed for more than 40 years in some cases, and every year, BMW tries to sell you an updated navigation disc for $200.00 - are you kidding me? The Bluetooth phone software is at least three years old on my 2012 X5 and even with their software update, it is at least two years behind current technology. I had to search for and buy a retro cell phone that BMW claims works in my car, but it DOES NOT! The software repeatedly drops calls and now its even dropping my phone from the system, causing me to repeatedly have to add new phone in the telephone Bluetooth menu; a process that can take several attempts and in one case more than an hour. I was doing this at least twice a week until I just said the hell with it and now dont use my phone through the BMW Bluetooth system. This is a huge inconvenience for me, as I make a lot of calls from my car in conjunction with my business. This has become so bad that I cannot use my phone in the car, unless I stop, turn on my Bose Bluetooth earpiece and make the call directly from my phone. I have complained to BMW numerous times, but quite frankly, they dont care. Their excuse is that BMW doesnt actually make the software, but purchases it from another vendor. When I pay in excess of $83,000.00 for a vehicle, I expect to be able to use my phone and access my phone book from the navigation screen and not have to stop my car and use a Bluetooth earpiece to initiate or receive a phone call. It is incomprehensible to me why BMW does not contract with a software company that will allow BMW owners to use whatever cell phone they wish and have it work properly in the car. As it stands now, only the iPhone will work in BMWs and then only certain of those and then only some of the time. I will not have an iPhone and I shouldnt have to use a phone I dont want, after spending the better part of one hundred thousand dollars for a BMW.

My 1999 740IL has a transmission that cannot be serviced. It is a closed system. You cannot check, or change fluids, or filters in the car, except at a great cost, and most dealers will not touch the transmission, including fluid changes, and flushes. My transmission failed after 208,000 miles, and after having serviced the car regularly, the model is marked by water pump failures, and engine seals that refuse to be sealed. In other words, beyond the superb engine and suspension system, BMWs are lemons, awaiting the unwary.The car is now undergoing its annual six months downtime between major repairs to the aforementioned parts. Now, add a failed transmission to engine seals, water pumps, radiators, and the random electrical failures.

I bought the car on July 2011 as a brand-new BMW 316i from the Bavarian branch. I complained 3 times to the Katamia 4 Maintenance Cairo Branch Bavarian Auto Group after-sales department that there is noise while driving on the right chair and door. I didnt fix it yet as it is a new car. I was very frustrated that a BMW car makes such noise, and this is my first time to drive a BMW car.Then I had the accident. The car was entered in the maintenance section on January 30, 2012. The first report of the BMW-Kinematics Diagnosis system didnt show the chassis issue. Then suddenly, I received a call last Thursday that the car has issue with the chassis and that it needs to be fixed. Please find below today update:Today, I went the Katamia 4 Cairo Branch (BMW Bavarian Auto Group after-sales department). The maintenance engineer Mohamed ** responsible of my car highlighted that the car chassis needs to be fixed and that its not related to the car accident and not related to another accident. And he confirmed my view that its related to the car manufacturer issue. I contacted the center head, Mr. Mohamed ***. He was on vacation, and he recommended to contact engineer Mohamed **** to have the feedback and technical opinion of the car status. I requested to have a technical report from the Bavarian Group for the car status. As an overview, the car chassis has issue before I bought the car, as its not related to the current accident or another previous accident.I am really in unclear situation, since I bought the car. Actually, its my first time to bought a BMW car, and I am totally disappointed, as I am working in German Company Siemens Healthcare. I am quite sure that BMW Bavarian group will handle the case in compliance and in a fair way to ensure customer satisfaction.

My new 750 Li X has been at the Bayside BMW dealer for 1 month. I have also contacted customer service at BMW USA . They havent fixed the car, the dealer lies and misrepresents the work orders. The company is run like a fraud. Also, BMW USA tell you the same lies . When I went today to pick up the car, the manager refused to test drive the auto so I could see if it worked, the staff is nasty and when I decided not to take the car until they assured me it was repaired. I got back into the loaner car, at which time, one of the staff banged on back of the car as I was backing up. That staff person then claimed that I ran into him. The police were contacted and the man who said I hit him decided to fake he was hurt. An ambulance was called and off he went to a hospital. The whole thing is one big scam to cover up that the central computer on these cars malfunction. These are expensive autos and they should not be sold in the US until someone looks into all of the complaints. You cant make this stuff up, but BMW should be held accountable for punitive damages.

I own a 650I, bought it from BMW dealer, always had it serviced by BMW dealer. At around 80,000 miles after having repeated problems with transmission, I was told I needed a new transmission and it was not covered by warranty. Also was told I need engine rebuilt! And also out of warranty! This car cost over $100,000, what type of valve stem guides do they use that they wear out at such low miles, not to mention a transmission, both items last longer on a $30,000 Honda... How pathetic!I spoke with BMW North America. They refused to warranty the defective items, and if one would check the new engines in BMWs, they would find most are burning oil very prematurely because the new engine design is built with sub par parts... This is a car costing over $100,000.00. I am disgusted with this horrible excuse of a luxury vehicle and more so the haughty attitude of BMW. One more thing, the dealer I was using Checkered Flag is horrible. They returned my car after a service, 4 quarts low on oil. When I called them, they said the oil sensor was faulty, when actually it was their lazy and inept service approach. I have engaged the services of a lawyer on this one!

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

I have a 2009 BMW 535i with odometer reading at 17,000 miles (28,000 km). As result of defective battery terminal cables, it led to ongoing discharge of battery. Autohaus Graser, Pressath, Germany states now I must buy a new battery, which is nonfunctional due to being inappropriately discharged by the defective battery terminal cables (recent recall). Also, the electric water pump became defective as a result of electrical problems secondary to the defective battery cables and has to be replaced. I requested reimbursement for new battery and water pump as result of faulty battery terminal cables which led to electrical problems. I am overseas in Germany with my American Spec BMW, which was purchased new in Germany in October 2008, Pentagon Car Sales.

For people thinking about purchasing a BMW, please read on about how corporate shamefully handled our situation with a brand new 2014 BMW X3. Since mid December, our vehicle has damaged itself by scratching straight through the hood to the bare metal. This happened twice. First incidence, the service manager Marvin at our local dealership (Joel Confer in State College, PA) had no idea how it could have happened and advised we touch up the spot and wait to see if it happened again. Also note that paint residue was on the underside of the wiper assembly (very difficult to touch in regular operation). Marvin agreed that this was very strange. Within a month and a half, the same exact spot was scratched through right through to the metal again. This time, the paint residue was on the top of the wiper assembly.The second time, we sent the vehicle back to Sun Motors in Mechanicsburg, PA (original purchase location) for an official corporate inspection. Waited a week and a half to hear back and then it was claimed that there was nothing mechanically wrong with the wiper so they would not be doing anything except to re-touch-up the area with a touch up paint kit. The spot is not perfectly touched up and the damaged area is still clearly distinguishable. We were also advised against having the entire hood repainted again because it would diminish the value of the vehicle, have to be on record as being repainted for any future trade-ins and the paint job wouldnt be factory perfect.I asked that a resolution team member (Ruth **) look into it as that was an unacceptable response. No one from our family has lifted the wiper blade and the vehicle has been either garaged or kept in our driveway. Wipers have only been operated in rain and NEVER under heavy snow. I asked that if two service departments and corporate couldnt explain why this happened TWICE IN THE EXACT SAME SPOT, how could they write it off as coincidence? Nobody could offer us an explanation or even a firm indication that this wouldnt happen again. No compensation whatsoever was offered at all.BMW corporate resolutions then stated that perhaps someone lifted the hood and/or wipers incorrectly. Again, I responded that no one in our family has done so. Of course, conveniently for BMW, there is no way to prove this since I havent had a video camera on my car at all times since purchase. I stated then that this only left supposedly trained technicians at two different certified BMW dealerships that touched our car. Ruth ** from corporate, then agreed that it could be a possibility that these professionals could have damaged our car, twice. Unlikely but the only explanation offered. End Result: Left with a $50K+ 2014 X3 that apparently hates its own hood. We also need to be paranoid about using our wiper blades. If third instance occurs, we will most likely look into PA Lemon Laws. May simply trade in or sell X3 for a brand that actually has a sense of corporate responsibility. Conclusion? #shouldhaveboughtAudi

The 2006 BMW Z4 has a wonderful engine, smooth and powerful. Repairs are expensive so take care of it. It is nice to drive. Older models are very well equipped but not too technical. Good value for an older roadster.

I purchased this BMW 330i vehicle used and while I got it for a great deal, Ive had issues with it ever since. First, the engine went out then had issues with the car stalling. Not so good luck with the vehicle. It dawned on me that the previous owners probably did not take care of the vehicle which is why it had so many issues. Nevertheless, the car does have good features such as heated seats. I also like how the battery is located in the back. The car is really good in bad weather conditions such as snow and ice. I also like how there is a computerized screen which has various options on it for service and radio. Still, I would definitely fix some of the maintenance features of the vehicle and make it so that any mechanic can fix the issue without needing a code from the BMW dealer. I would also change it or have it so that when there is an electrical failure, there is a way to override using the windows and unlocking and locking the doors. With those main issues fixed I would enjoy the vehicle so much more.

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

BMW Financial involuntarily repossessed my BMW after an auto accident. I was unable to walk and notify BMW of the situation as the car was in their chosen shop for repair or payoff. Insurance repaired after 2 months. I notified BMW that the car was repaired and I owed 2 payments, which I was paying now that I could walk. They said after my $20,000.00 repair, they were in repo status. I said no and that the car is back in for repair and Im on my way to pay. I was at Western Union with a witness to pay two payments. The girl at BMW was rude and said theres nothing she could do. The repo showed up in 30 minutes at BMW repair shop and took my car before I arrived. I never heard from anyone of this. I called on my way to repair shop and they said my car was taken and that was that. No authorization, no police involvement. The car could be stolen, for all I know. Then they billed me $12,000.00. I had 3 months left on lease and a $20,000.00 beautiful car repair they made out and ruined my credit. I have had 4 BMWs and they will never see my business again!

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

I have a 2014 BMW 750iL Xdrive. When I come to a slow stop the car starts jerking in the last few seconds before stopping. If I take my foot off of the brake without stepping on the gas, it will jerk again for a few seconds until it get a little speed. I say slow stop above because it does not jerk when I come to a faster stop. I usually drive in Comfort+ mode with the auto Start Stop engine engine turned off. I have taken the car in several times now and still have the problem, and they seem to not have a clue what could be causing this. Never had this issue with any other car I have ever driven! Can anyone HELP?

I just want to say I love my BMW and have never had any problems with my car. It has run beautifully since the day I bought it used from a private party with 48,000 miles on it 2 years ago. I only have 1 major complaint and that is the underside of the front bumper being that it seems to be too low. When parking, those cement stoppers? The car will easily park where the bumper is rested above the concrete stopper which is normal parking. HOWEVER if you do this BEWARE, because when you back out? KA-KLUNK! Sounds like someone was thrown into your vehicle but no, theres a piece under the bumper that gets caught on the cement piece and when you back out it gets caught on your bumper and nearly pulls it off! This has happened too many times to count as you cannot see the cement bumper and should not have to and should be able to park normally.The result is a separated bumper which will eventually get torn off. Ive had to have mine reattached several times. The clips have been broken numerous times and it is now held on with a strong black wire and the bumper has literally been screwed on. Unless I nearly park 3/4s of the way into a spot or back in it will inevitably happen again. Other than that the front seat does not recline flat. At best it reclines to a 30 angle which is weird for a luxury car.Otherwise I love my BMW. People dont understand these cars are very complex and technologically advanced. If taken care of properly... (using the proper grade fuel, proper fluids, etc.) Your car will run as good as the day it left the showroom. The red no in between with these cars, if somethings not right it wont run like crap. It just wont run at all until its dealt with.

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

My car broke down 4 days back and I have had 6+ calls until today to schedule a towing service. Even after multiple attempts, the towing guys have still not come. The BMW roadside assistance is not doing their job.

I have had a terrible experience with this 7 series. This car jerks at times giving me a Drive Train Malfunction and the car becomes extremely unstable. This has happened 2 - 3 times already since I bought this car. Service Center (BMW Murray Motors - Denver) says Fuel Injectors are bad and so this issue. They replace Fuel injectors and the problem comes back after 2 months. Extremely dissatisfied and angry. I am paying too much money every month and have no peace of mind. In addition to this issue I have had other issues as well. My first impression Car: Terrible Car. Please do not buy BMW!!!

Total bill: over $5300. First, they had my car for close to six weeks. I had a problem with the computer, 4-wheel drive sensor, maintenance for 65000 miles, and key switch install. Second, I asked for the oil to be changed and 65000 mile tune-up. When I got it back my computer said that it had not been changed and it was a quart low. Third, I have dents and scratches on the car that did not exist prior. Fourth, the steering wheel now makes an annoying sound when you turn the wheel. Fifth, the heat knob on the dash was broken. It did not exist prior. Sixth, they turned off the ability to update the system through the i-drive. Seventh, the 4-wheel drive sensor still comes on.Eight, I was charged hours of research--shouldnt they already be a BMW expert? Ninth, they lied and said I could be not reached was the cause of the delay(s). Tenth, I asked for the used parts they supposedly changed and they said they were not available. We didnt think youd want them. Im thinking of filing suit, but dont know an attorney or group that would help. Any suggestions would be helpful even if you tell me Im wasting my time. Please email: **.

Purchased this SAV 8 days ago with 8k from a local BMW dealer. Failed MASS emissions test. Service department said that I did not drive it long enough. Owned Lexus, Toyota and they passed test the next day.

How many of you guys have had to replace your door handles on your BMW X5 from the year 2005 to 2008? How many of you had to replace your windows and how many times have you had to do it? Theres a defect - very very bad defective thing in their door handles to the point where they will break and you cannot get in or out of your vehicle. Also with the windows they will fall all the way into your car like theyre not like its not heavy enough to hold it. Okay its a shame that all of us have had to go through this and we repair it and we dont ever do anything about it. If I would have known that I wouldnt have purchased it. I cant get in my car from the outside at all without going through a window after breaking my car every time I want to drive it. Its a BMW X5 2005. Thats a shame. Should no luxury vehicle have a handle broke on a car. Ive never met or seen a car that had a broken door handle or is that the windows just fall down into it like the wires are not heavy enough. But BMW does not want to admit that its a defect. I dont know why theres no class action lawsuit but I will warn you do not buy yourself a BMW X5. The handles will break and you will repair them all of them. You will not be able to get into your car okay. Dont even do it. Its not even worth it their alternators. The car goes through alternators like its going out of style. Every time you turn around youll be buying a new alternator because the oil sticks into the alternator. These BMWs are highly defective mostly all of them. I dont know nobody who hasnt repaired a door handle. Do not buy one of these.

In 2011, I bought a 2010 550i gt with 10k miles from Global Imports and in the span of a year, It had ten service repairs on everything from oil consumption to pumps leaks drivetrain failures. Global trade assisted me out of that vehicle into another 2010 550i gt. Within one year this vehicle was sixteen times in repair shop with ongoing failure of vehicle. I am in negotiation with BMW of North America as they have admitted liability of their failed vehicles but they have a goal to profit from this and sell me another vehicle. I believe that two and a half years of constant repairs subjecting my family to stress, loss of time, loaner vehicles and a incident where we broke down on the busiest Atlanta freeway at high traffic time potentially deadly, is cause for BMW to offer a apology and as they stand by their Brand, they stand by myself the consumer and offer my family a new vehicle comparable to the features of the 550i gt minus the constant failed operations and performances.

BMW recalled my car for a timing chain and tensioner. They also told me I had to put a new rocket cover back on so they charged me and put a new one on. Had the car back. Only done a few miles and now its knocking his brains out from the top of the engine. This car had no fault before they carried out any work so I got the car recovered back to Bmw and so far they not taking blame.

I absolutely love the 2017 BMW 7-Series. This is my second BMW and its my all time favorite. This car drives like nothing I have driven before. I had owned a series 3 prior to this purchase and found that it was easy to park, but just not big enough for everything we do. That was the main determining factor in purchasing this car. The leg room in the back is what you find in the front seat. No worrying about the front seat hitting your knees when the front seat is adjusted. With the front seats as far back as possible, there is still ample leg room, even for a tall person. The only thing that I have an issue about is the hefty repair charges. In the previous car, quite a bit after the warranty expired, I needed some repairs done. After purchasing the new model, we found the repair bill for the old car. It was nearly the amount that we put down as the cash deposit. Repairs can get expensive but it is worth it. All the controls are easy to read and figure out. The music that comes with the car is phenomenal. I have never heard speakers sound this good in factory sound system. Typically if you want sounds this good you would need to purchase a new stereo package as an after purchase add on. Also, the way it hugs the corners and curves is unbelievable. This is the smoothest ride ever.

This has been the worst car I ever purchased (2000 BMW 323ci). The water pump has been replaced three times in five years. This is so unacceptable for a so-called “world-class” automobile. Every imaginable problem that could go wrong with this car, I have experienced… of course the standard… brake pads, clutch, hoses, etc. Those things are to be expected after a certain length of time. However, the same part ... You asked yourself, “Is it the mechanic? Was it the part?” Well, on 2 occasions, repairs were BMW authorized. Three were actual BMW dealerships. This car has cost me more than my sons college education, however, to BMW North Americas credit. I had a lovely lady named Medidah to help me with my sensor board. I had to pay labor which was ok; at least, someone cared and assisted. I wish I could afford another car, which I cant unfortunately. This car is paid off. My first new car (ever) I purchased. I was so happy to save money. I ordered exactly what I wanted. I paid it off in 3 years. Next car will be my Honda or Toyota, which I have owned previously. Both were great, inexpensive to maintain, and lasted long time. I shall never, ever purchase another BMW, even if I do love the x5 :(

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

I have a 2004 BWM X5 4.4, sticker price of just under $66K in 2004 dollars. In August 2014 I installed a BMW trailer hitch so I could tow my travel trailer. I ordered the wiring harness for the lights at that time. They had been on BO nationally and in Germany for months at that point. Today Im told by BMWNA customer relations that BMW will no longer be providing that part for the older X5s. Im SOL.Its past their mandatory 10 federal regulation, so if you dont like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

I bought a brand new BMW X5 on Dec 12/08/2019. On 3 day itself it went of wiper fluid. Later week the windows stopped working while closing. Handed over the car to service. They took a week saying that replaced rotor, motor. After that it was delivered back to me but issue still exists then they took the car back again. Said that there an issue with computer diagnostics. I called BMW to replace the vehicle with these many issues in two weeks and I cant feel comfortable with that vehicle anymore. They said that we cant able to replace it. Dont know the reason. Please help me out how to go legally against BMW for the brand new vehicle that has these many issues in two weeks time.

Please Recall all BMW X5 XDrive35i 2011. They have a Recall but BMW of America is not making it known to all BMW X5 XDrive35i 2011 about this safety issue with this BMW X5 XDrive35i 2011. They need to send notices out before someone gets killed in the USA of America. Engine Malfunction the BMW X5 XDrive35i 2011 will stop without warning and jam the brakes and come to a full stop no matter where on the highway. Warning!!! Recall BMW X5 XDrive35i 2011!!!

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

Ive been driving BMWs for 15 years and had come to trust the brand. I decided to spend a bit more than I wanted to buy a newer version (6 years, 2007 320D model) to try to reduce the generally high costs of maintaining old BMWs. The car had 80k miles, sounded and drove OK. Little did I know that between 2007 and 2009, BMW built their cars with weak timing chains and located them at the back of the engine where they could not be replaced without complete engine removal. Furthermore, the lower timing sprocket is integral to the crankshaft, so the latter has to be replaced as well even though the shaft is hardly worn (600 for the bit). If the timing chain is slightly noisy (not noticeable to most people), the cost to fix is at least 2000. If the chain fails, the engine instantaneously loses power without warning. If you can recover yourselves safely on foot from the fast lane, or wherever, the bill is at least 5000.My local mechanic noticed the slight noise under the engine. I took it to the BMW dealer who agreed that the chain should be replaced. BMW then declined to offer any good will contribution to the repair cost because the car was out of warranty and had been bought from a non-BMW dealer, even though all but the last two services were carried out by the BMW dealer. I have been advised by an engine repair company that they are repairing 3 or 4 of these engines per week (including other models made in 2007-2009) and that the new timing chain is stronger than the old, implying that a design-failure has been admitted by BMW in practice, if not officially. There is no instruction in the owners manual to check the condition of the timing chain (as there is for cam-belts in other makes) so owners are unwarned of this costly maintenance task. In my opinion, BMW, by not admitting their calamitous design errors, are foisting the massive costs onto owners. Be warned of BMW incompetence and insensitivity if you are thinking of buying one of their cars. I would be pleased to consider taking part in a class action against the company, alleging that their denial of fault is false and that they are liable for all repair costs. This would need proof with expert witnesses but might be affordable if enough people come forward.

BMW 750i xdrive run flat tires and wheels - I have lost 5 new front pirelli run flat tires within the 6 month. In addition one of my wheel cracked and I had to replace it as well. Evidently BMW command center that pushing these run flat tires dont care about their customers. These run flat tires might be good for European autobahns but not for road conditions in East Coast. I have changed the plans of purchasing BMW for my son. No anymore BMW. I have replaced the tires to non run flat. In addition to it BMW claims that run flat can run another 50 miles after damaged is not simply true - it barely runs 10 miles max before start damaging the rim. In addition BMW emergency service does not deliver anything emergency except being polite on the phone. I will be selling out my BMW as soon as I can get rid of it. If you dont want to waste your money stay away from BMW. It is not the luxury car anymore as it use to be back to history.

I acknowledge that there are reams of reports on early transmission failures in the E46. My 2003/325 transmission failed at 70,000 miles. However, Im not sure how many reports exist of transmission failure twice in the same car, as I experienced recently. Interestingly this occurred again at an interval of roughly 70,000 miles in the new transmission. As far as I know, BMW continues to deny culpability. Certainly, I would be eager to participate in legal action.

I have a 2003 BMW X5 purchased new from BMW Mississauga. As I live in Ontario, we do have some cold days. On several occasions during December and January, the two front doors were frozen and I could only enter the car through the passenger door on the drivers side. After driving the X5 into a warm garage, I was able to open the two front doors after some 45 minutes. I took the vehicle to BMW Mississauga to have the two door locks repaired and I was presented with a bill for $1,010.00. To be charged anything for a BMW defect is in itself somewhat unfair, however, to be charged over $1,000 is almost criminal.

My fiances 2006 Cooper S with 71,000 miles and with all scheduled maintenance done as scheduled has thrown a connecting rod destroying the engine. I had requested some assistance from Mini USA and was denied only because it is a little bit out of warranty. After listening to an interview on Whiteroof radio, its obvious there are known problems with the engines from a few years ago that have been fixed but that does us absolutely no good. The dealer where we took it cant even give a good reason (oil level was fine) why this would happen. It is still there after 3 weeks waiting to see if they can get us more than the $4,500 that was originally offered to us. There is no way we can or will pay the $9,000 they quoted to put in a rebuilt engine. Needless to say, we are very upset since until recently we had 3 minis in the family. Why would such a large company choose to not at least to partially assist such a loyal customer. All this after we spent over $2,500 just a few months ago to fix suspension problems. She wanted the BMW Countryman next but well see how this plays out and we may never buy any BMW or Mini products ever again as well as telling everyone that will listen.

I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a luxury car dealership. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10am from work and I was being handled by a service adviser Andrew ** reporting to service manager Ricardo **. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my cars status every few minutes but at least 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers.I finally get a call from Andrew (this was after my multiple calls, voicemails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15pm and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill.I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer. This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo ** who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7pm Monday evening to apologize and say that he expects his staff to at least communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car.Tuesday a.m. (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 min drive), Carlos at their shuttle desk told me he would have someone at 3pm to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carlos again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins?? At that time, it would have been maybe 4:30 p.m. or more. There was no apology or remorse from Carlos either at that point.So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours. Again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew ** in terms of any voicemail or emails? When I left, I had a letter attached to my receipt that asked to provide a customer feedback from their client experience manager Erika **. I left her a detailed voice message yesterday about my experience on my way back home, but another example where the manager has not gotten back to me at all.I feel the issue seems to be with the team there where they don’t think their customers need to be treated with utmost priority and professionalism. Especially when there has been so much of an inconvenience and hassle for someone, there was no effort on their part to get back and try to make amends. This was one of the worst experience having to deal with a dealership in terms of communication and way they treat their customers. VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT.

I purchased a BMW 550i new from the dealer ($75K). I was sold a maintenance warranty on the understanding that it covered the cost of replacing the brakes at 80K miles. When it reached the 80K I was told that the brakes still had too much life on them to replace and since the 5-year warranty was expiring, they would not replace the brakes. Theres some small print that was not clear that allows them to do this. DONT BUY THE EXTENDED SERVICE WARRANTY if you decide to purchase a BMW. Its a total rip off. Unless you drive very aggressively, you will basically overpay for for oil changes and windshield wipers. Read on about whether you should buy a BMW.While I liked the car, it has had an endless set of repairs. This was fine while it was under warranty but a money drain once it was off warranty. DO NOT BUY A BMW. Better off choosing another German engineered car or something Japanese. Will never buy another BMW and will share my story with anyone who will listen.

I am overly wrought about my purchase of a 1994 BMW (purchased in 2003 with only 62,000 miles). It now has 132,000 miles on it. The following has happened in the last three years: the transmission went out, air conditioning went out, SRS system is down, radiator went out (2 times), $2,000 of leaks, and lumbar adjustment (both seats) broken.

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

I was sold a lemon, bought brand new car (2012 BMw x6 35i drive) with only 10 miles that had a manufacturers defect that had to be fixed 3 more times within a 24 month period. Asked to be put in a new car because it had not been 30 days since purchase and was denied. BMW changed my oil and a month later my engine locked up on me because of their negligence. Horrible service treats you like a number, damages your car purposely if you ask me so that they can make $$. All of a sudden I have all these MAJOR issues when car goes out of warranty.Looking for a good attorney because I want every penny I spent back for all the pain, and suffering. My car constantly had oil issues with leaking oil and exhaust issues. The car rides like crap since they have called themselves fixing it. Help. Anyone out there with similar issues. Maybe we can try and get a class action going, or if you know of a good attorney that specializes in lemon laws please I would be ever so grateful for the information. The car has had 3 safety recalls on it. I will NEVER purchase another BMW!

$1200 seems to be the benchmark for service at BMW. Funny how another BMW owner in a conversation in the service department said the same. Im guessing this is the goal quota. It would be interesting to know how many others might coincidentally be sharing the same experience. Always friendly but always something else. Last visit I was told about an early oil leak that I would need to address probably on the next visit. Today was next visit and it was not mentioned. Quota was met with 800 dollar rear brakes and 425 spark plugs. This is the third visit in the last 12 months maybe and each 1200-1400. I wont be driving another BMW. Ive been driving Volvo for years – never treated me that way.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

The car worked pretty well overall, but occasionally there were issues with the iDrive. The iDrive just shut down a few times. Also the UI of the iDrive is annoying - using the radio is a hassle. I had the car for 5 years and never really learned how to use the radio. I liked the All-wheel drive feature though. Overall I was satisfied and would consider getting another 5-series. Im 67 and the car fit me well enough. I never had to spend any money on repairs. There were some issues such as Bluetooth not working great that bothered me, but no dealbreakers.

Poor BMW service at Performance BMW in Chapel Hill, NC - When I purchased my pre-owned, certified 2006 325i, I also purchased the extended warranty which ran through to Oct. 31, 2012. Fifteen days after my warranty expired, apparently the bushing on a thrust arm (I am told) popped and was leaking some kind of viscous fluid. I was told it would cost $690.13 to repair which included realigning my car. I had, less than a month ago, purchased four new tires and a realignment to the tune of $1,200. When I complained about this happening 15 days after my warranty expired (and my car only has about 50,000 miles on it) and having just paid for a realignment, I was told they would knock off the $150 realignment and a $50 co-pay. So now I am still having to pay almost $500 for this problem. What a ripoff.I also tried to get my oil and filter changed before my service contract expired, but was not accommodated. I was told by the service rep to see him next time I brought in my car and have asked for this service while my car has been in their shop for almost a week now. Dont know if they will do this for me as they are very unaccommodating. I am still upset about their inability to accommodate me.

The car is fun to drive, very fast but it could be temperamental when it comes to repairs. I had some earlier repairs but now that I have almost 100K miles things have settled down and hopefully only basic maintenance should hold me over. The car is 9 years old hope to keep it another 18 months.

BMW lease assumptions program/department is a huge scam. Keep your money. They have a really good side hustle going on, here we go. So I decided to do a lease assumption. The payment on the M4 is $1015 per month. I make over $90,000 per year so I can definitely afford the car, my credit score is 759 but I don’t have any of the 4 car I had prior showing on my credit report because that was 10 years ago. They were all deleted. Now I was under the impression if you have good accounts that are paid in full zero balance whether open or close they stay on your report it. I was wrong.So with that being said I applied for the car on my own. I make $90,000, 759 Score, outstanding debt. Less than $2000. This should be no problem. I paid the $543 transfer and app fee to be declined with no logical explanation. Took them less than a minute to make that rash decision but kept $143 of the $543 so I went and got a co-signer not a person a corporation that co-signs for people. That’s the business they are in. Now BMW is telling them it’s too expensive of a car. I should get something cheaper which is beyond ridiculous. I make enough to pay for this car and the backing of a corporate and that’s still not enough, but now they kept another $143 so they have a really nice scam going on. Spend your money where it’s appreciated.

I purchased a 2009 BMW 238i and on Sep 30 2011, I took it to get an oil change. I dropped it off, got a loner, and went to work. Before I dropped it off that morning, the car ran great, it had no ticking, no engine lights nor loss of power. I hadnt heard from BMW so I called them, they said that they had talked to BMW NA and I need to agree to them removing my valve cover, at my expense of $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4years/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW NA and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up.The check engine light came on and while I was on the highway, the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started, and I immediately got over to get off the highway. And as I pulled off the highway, the car suddenly shut off (no power). I barely made it off the road. It just shut off. I had to call for a tow. That weekend, the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW High-Pressure Fuel Pump Voluntary Emissions Recall and Voluntary Emissions and Safety Recalls, and tons of complaints about safety and how BMW terminates a lot of peoples warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

I lease a $120,000 750xi and have had nothing but problems with this car. The car has been in the shop over 10 times including the recent 25 day trip where they replaced the engine!!! On a brand new 2016 lease never owned before. BMW refuses to make my payment for me. They are the worst company I have ever dealt with in my life. They lost my car once, one time gave me the car back with a flat tire. The list goes in. THE WORST COMPANY EVER.

I purchased a 2011 BMW 528I from Pattersons BMW in Wichita Falls, Texas in July 2011. The car almost stalls when you stop and try to start again. The car hesitates when going around a corner and almost stalls. I have almost been run into because the car cannot leave a stop light like normal cars and people are in a hurry behind you. The car has been into the dealership six times and even the factory representative tried to fix the problem. No success resulted from all these attempts to fix the problem and the BMW solution is this is a characteristic of this car and all BMWs 528I have this characteristic.The salesmans car I drove did not have this problem and I doubt if any other 5 series has this problem. This new feature on 2011 BMWs is like fly by wire, in that there is no linkage between the engine and the footfeed. The computer responds to all controls within the car and somehow I have the slowest response computer, since computers were invented. If a, F-16 had this response time, the pilot would be dead and if I continue to drive this vehicle, I may be dead also.

I took my BMW 328i with 48,000 miles in to the BMW Birmingham service department on a Friday afternoon for a new battery. I was told by the service advisor that it needed coils, a new belt, belt tensioner, and some type of “boot” due to an oil leak. They quoted my over $2,000 for the repair. I told them I could not afford that much unexpected repair work and agreed to the battery and coils, which they said were a minimum to get the vehicle running properly at a cost of about $1,250. I also told them that my 16-year-old daughter drives the vehicle to school (around 5-10 miles a day) and that I was having it repaired because she wanted to drive it to a school dance the following day. 10 days later and less than 100 miles following the $1,250 repair, the vehicle was towed to the private garage of a retired BMW technician due to a coolant leak. After he inspected the vehicle, he told me that there was nothing wrong other than the radiator hose clamp had been removed and slid down the hose at the heater core. This could be seen easily by a BMW technician. He repaired the vehicle by reconnecting the hose/hose clamp and replacing the coolant.I called Birmingham BMW 6 times without a return call over a 10 day period and went by the dealership in-person once to speak with them about my issue and no one would talk with me. When I asked to speak with a manager and for a business card for the manager I was told that everyone was in a meeting and that they did not give out business cards. I persisted for a contact in writing for management and the wrote a name and number on a post-it note.I shared this with BMW of North America and asked for help contacting the dealership. I received a call from a service advisor the following day, who proceeded to make excuses when I shared my concerns then he transferred me to a service manager who acted in disbelief when I told him what happened to me. I shared my concern that the service department was pushy about the need for service with urgency to do it quickly before something broke and rendered the car undriveable. I question this culture within the dealership and asked the service manager how a technician could miss something as obvious as a clamp that had been disconnected and slid down the hose? I was told that the technician would not see an issue with the cooling system since he was working on the battery/coil pack/electrical system. To which I replied, then how did they find issues related to an oil leak and the belt and belt tensioner? And they had no response other than they would check into it. I have had no further response and feel that I cannot trust BMW Birmingham, Alabama to service my vehicle.

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

On 17 December 2015, my wife brought our 2011 BMW X5 to Elite BMW in Ottawa due to low coolant light appearing on the cluster. The dealership conducted almost two-hour diagnosis and determined that our vehicle requires a new water pump, thermostat and some oil gasket. The job should have been finished at the end of the day and my wife was waiting a phone call to pick up the vehicle. My wife did not receive the phone call and now it was 18 December 2015, 2 PM. My wife called to the dealership querying the vehicle. She was put on hold and then the dealership promised to call her back. My wife did not hear anything and then she called over one hour later again, now the dealership admitted that there has been a problem with our vehicle. In the process of repairs (i.e replacing water pump, thermostat and engine oil gasket and oil), the technician during is test drive (at least the dealership report states) had seized the engine. The technician had completed the work and replaced the engine oil (as they say) and was in process conducting the road test when the engine seized. Now the dealer is denying their responsibility and is suggesting us to buy replacement engine? How generous, they are even helping us to find cheaper used engine? Dont we have laws in Canada? This should not be even a question, i.e. you broke it, you bought it. Elite BMW is now working with BMW Canada and in preliminary discussion, BMW agrees to cover off 60% of the cost and the rest is collected from the customer based on the general manager, as the dealership is trying to wash their responsibility of the accident. The whole accident is tarnishing the BMW brand. The way situation is handled is less than it is expected of the brand. This is cheap shot and poor representation of the brand and is turning off customers and investors from the brand. Mierins Automotive Group, especially Elite BMW is keeping their promise: creating a dealership experience like no other. The truth does not lie in words rather than actions. Indeed BMW military appreciation program is to sell smiling in front of you and stab you on the back - thank you BMW Canada and Mierins Automotive Group! We provided the complaint letter to the service manager (Isabelle), basically stating that you broke it, you bought it. The BMW Canada agrees to cover off 60% of the cost of the engine rebuild and the dealership and the general manager and the service manager deny their role to the cause of the damage. The general manager offered the engine rebuild for approx 15,000 CAD, which we have doubts as the technicians failed the water pump replacement. In a discussion with the senior technician, he mentioned that the dealership have difficulties to find and retain technologically incline technicians as BMWs are challenging vehicles to maintain and repair. We as consumers should have rights and laws protecting us. When a vehicle is left to the dealerships care, it should be returned minimum at the same condition it was left there. We are a military family and protecting this country and its citizens and this is the thank you for the service from its citizens as return.

I have a 2008 Z4 convertible with an electronic roof mechanism. The problem I am encountering is that the roof retracts into a separate chamber that has not been designed to evacuate the water that accumulates when it rains. So what happens is that the roof motor sits in water and corrodes over time. The repairs are about two thousand dollars each time since it is extremely labour intensive to remove the roof and get to the motor. This is the second instance where I have run into this problem and the roof retraction has failed. BMW are aware this is a known problem with multiple failures each year however are unwilling to re-engineer and find a permanent fix to the problem.

I DID PURCHASE A BRAND NEW BMW 520 D from BMW from the Cochin dealer in India, Completed 3 years and done less than 20000KM, regularly serviced at BMW, last servicing done at 15000 km. Recently it was noticed that only one of the rear brake pads had worn out and had badly damaged the disc while all other brake pads are okay and the BMW intelligent maintenance system display showing all brake pads okay.The system is showing all brake pads okay, a rear brake pad replacement after 4100KM and front brake pad replacement after 37000KM ! THE KEY DATA AND THE Printout also confirms that while it failed to monitor and display any warning even after the pads badly damaged, the disc (we noticed it after hearing abnormal sound, otherwise we would have stranded some WHERE). Although the dealer said that he will write to BMW, as expected he came back to us asking for our consent to repair the discs for approx. US$1400. He failed to give any explanation for the failure of the BMW intelligent maintenance system, CBS, The I drive display, VEHICLE information display, etc. and is not ready to own any responsibility to ensure a reliable system, leaving us doubts about the reliability of other data shown on the display about the wear and tear, fluid levels, etc. Such an irresponsible response is unacceptable for expensive vehicles as the systems has to be reliable and if there is a fault and consequent damage, inconvenience to its clients, the company should take responsibility and get the matters sorted out at the shortest time possible.

Your motor design is garbage. Where is luxury in worrying about the car breaking down? Designing a car to break at 90000 mi. Aluminium and steal gaskets are not compatible. Your whole motor and most cases car is garbage at 90000 mi. Simple saying you need to do, Make it simple stupid. Scrap the whole Vanos motors. Digital injection systems control the fuel. Not your stupid variable valve bull!

My son and I each purchased a BMW new at the dealer in Jan. 2011. His was a 3 series, mine was a 5. Today he was told he needs a new transmission for $4,800 and he is just at 40,000 miles and three months out of warranty. The dealer said they could not help since it was out of time not miles on the warranty. He never drove it hard, just drove to work and around town, still has same tires. Is there anything he can do? I have purchased five BMWs from this dealer and will not go back if they will not help.

Fuel pump replaced after warranty due to it spraying fuel all over me and the motorcycle. Flange area of pump cracked. This year BMW recalls pump for cracking, says it will reimburse if you replaced with BMW part and have receipt supplied. I had both and then they say no. Asked for written reason why refusal and they say they didnt have to. Customer service is the worst. This is the second time this motorcycle has tried to kill me. The rear disc brake rotor carrier broke letting the rear disc rotor lock up my rear wheel causing the motorcycle to skid out of control. Filed this complaint with traffic administration. Replaced part. New part is now made out of steel. Old one was aluminum.

The X1 is like a slightly elevated station wagon. I am small so I like its size. I bought this car used (could never afford a new one) and it appeared to be in good shape... 2015 - only 60K. It had been well kept. It also had all the bells and whistles (paid for by the first owner): heated seats, heated steering wheel, xLine, GPS, backup camera... Pretty loaded AND new tires. I love it. Zippy enough... Good MPG 34 hwy 24 in town. I have owned a number of BMWs and this is a true BMW. Others I have owned have worn the title, BMW with more flash and style. However, this car is fine for me.

The Front Seat Occupant Protection Mat icon on my 2007 BMW 328XI has been displayed on my dash instrumentation for over a year. I looked up the recalls on this vehicle on www.safecars.org and it indicated that the model was recalled. The summary at the website stated, In the event of a crash the front passenger airbag could be deactivated increasing risk of personal injury.I called BMW Customer Relations to inquire about the recall and the representative informed me that my vehicle VIN number was not part of the recall. He informed me that my vehicle was not in that production run, although it was produced the same year. Therefore my vehicle did not meet the requirements for the recall. I understand that numerous BMW owners have made a similar complaint about their vehicle and recalls are usually initiated in this manner. Regardless of the production time that my vehicle was made, my vehicle has the same defect as the other vehicles and should be replaced by BMW.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

I purchased this 2008 pre-owned BMW in July and it is under the warranty. Only one month later, the engine light is on so I have to go for the maintenance. One month later, the right rear light is not working so i have to go to the dealer again. What really troubles me is that last weekend I am waiting for my friends in my car which only without the engine in 20-30 minutes, the battery is dead. When I called roadside assistance from BMW, this guy cannot even find where the battery is located and he tried to connect his equipment with something looks like battery besides the engine. When I pointed out to him that the battery may be located in the back, he used his equipment which is not fully charged to jumper my car. Of course, it did not work so he insisted that it is my battery problem and even told me to tow the car on the next Monday. And I called BMW again to ask for sending a professional roadside assistance to me, which should not be the previous one. They promised the new guy will come in two hours. It is already 10pm on Sat night. After two hours, it is close to 12am, the old guy called me again and said BMW send him again and he wont come anyway. I am so frustrated. I have to call my friend to pick me up and interestingly, my friend used his jumper and it worked. It should be much easier but BMW assistance just made things more and more complicated.

Back in January 2015 I received a solicitation to end my current BMW lease on a 640GC six month a head of time, so they can secure my lease with BMW again (I have been leasing BMWs for 15 years now). After some shopping around, I have found a new 2015 M3. The dealership took my 640 and all was paid. Today (May 2015), BMW called to say that I owe over $900 for wear and tear (tow tires and a missing key that I returned).

Bridgewater, NJ said they can not take the X128i we are leasing (and 3 years of full lease has been completed) becuase of Murphys Executive order to keep NJ safe (duing the COVID period). However, when I called the BMW Financial Services, they said we need to make the payment to keep the car. How is that fair by BMW? The car is not even driven at all for last 6 weeks.I am ready to return the car and toally understand that only essestial businesses needs to be open, but here is a company who wants to make full use of the situtation of charging the customers. Very very dissappoiting in BMW and surely I am not the only one who has been forced to do so. This was my 3rd BMW and never going back to this company.

They holding my BMW X5 car over 1 month because there is recall from BMW, and they dont have spare parts, and there is no estimate date for repairing. They just saying sit and wait, no complaining, no compensation for them, they just want to you wait, and do nothing. Even they dont offer BMW car, they offer other makes, which is not equal my car. And worst thing about BMW they pretending to be good company, which is totally lie, and their main priority is customer safe, totally lie. If your main priority was customers safe why did you sell millions cars this public and they put peoples lives in danger, and they dont want to compensate it. Personally I never ever get BMW again, and wouldnt recommend anybody either, they selling not secure cars this public and dont want to compensate it. Stay away from BMW. Honestly.

I leased a brand new 5 series and it had a rodent nest and the rodents ate up all the wires. The power steering went after only having the car for 7 days. BMW headquarters does nothing for you. They claim the dealerships are individual owned and you have to deal with the service manager. Never ever again will I go back to BMW after this.

BMW was overpaid on a car loan and the financial service department continues to give me the run-around insisting the check is in the mail when I call. There would be penalties for me if I was late! What makes it OK for them to do this?

My 2017 X1 was blacked out and completely died while entering the freeway. The BMW computer system failed to alert or display any warnings about the faulty battery or vehicle. We were unable to turn on the hazard light to alert the other drivers. All we could do was praying that the police will show up before we get hit by other vehicles. BMW of North America has refused to accept any liabilities for the defective battery used to build the X1.

In May 2013, Pawan ** bought a pre-owned BMW (BMW 328i) UP 16BT 8989 and during the sale was assured by the group all other related papers are being transferred from the previous owner to Pawans name - never took place. Formal FIR lodged.

After receiving a recall letter from BMW for the brake vacuum pump (recall campaign no. 10v-446), I took the car to Crevier BMW but was told they didnt have the part. I never heard back from Crevier BMW, and I forgot about it until the brakes completely failed without warning. I had the car towed to the nearest dealer in Irvine. They replaced the vacuum supply line but not the vacuum pump. They recommended that I replace the leaking vacuum pump at my cost of over $900. The description of the problem included in the recall letter from BMW specifically indicates that the leak from the vacuum pump into the vacuum hose is the root of the problem. I spoke to Jody ** at BMW and she said that the recall is a federal mandate and this mandate only requires them to replace the line and not the pump.I have owned BMW cars for more than 12 years, you would think they would stand behind their product and keep a loyal customer happy. They truly do not care about the customer. They will only take care of the problem if the car is leased and/or under warranty, and even then, theyll put off the work until the car is out of warranty.I have had a new 750Li since 2006. From the beginning, the engine oil light would come on and I would have to take the car in to be topped off. I kept asking why I had to do this so often and they assured me that it was normal for the 750. I had a new 745 before this car and I never had this problem. I didnt worry about it since there was no sign of a leak on my garage floor. Now that the car is out of warranty, they tell me that there is a leak.

My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, What! He said, “You don’t ** see that! I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360. My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper! That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

I own a 2005 325CI with 51,000 miles and I have clear coat issues myself. Unfortunately, I bought the car used a few years ago. I figured I could get some assistance from the customer complaint center because the ** service manager at the local dealership basically told me ** you in a nice way. Both my conversations with management from the dealership and customer service center were futile, no assistance whatsoever. There is definitely a trend with these complaints even with cars that are garage kept. The materials that are being used here are definitely substandard. I have other cars that sit in the same driveway that are older than the BMW, and I use the same cleaning products on them that I use on the BMW and I have no issues at all. I am not asking for a freebie, but I think BMW should give some sort of assistance in these matters and take care of their customers whether they bought their cars new or used. The customer service reps and managers at the so-called Service Center are a bunch of arrogant ** that know nothing about taking care of the customer. If anyone has any info on who I can talk to other than the service center, dealership, or paint reps, please let me know. I am totally frustrated that no assistance was offered.

Im a BMW lover and now owner of a 328xi series. I wouldnt have ever thought that I would become a lover of BMW knowing my dream was to have a drop top four door Lexus. But once my husband brought me to your curious dealership to test drive one of your 3 series model, I was sold. The car drove like it knew me and the sales associate made my drive easier by informing me about the developed and smart function on the vehicle. I was impressed and sold. I went home cooking and buyer way into my husband heart to get that 328xi. I guess it worked because the next week I drove my new man home. I loved my car until after driving it for four months. I’ve been to the Oyster Bay Dealership three times due to the malfunction sign that continues to show up on my dash board. I drove around stopping female BMW owner wondering if the malfunction sign appears on their dash any time they place their bag down, and they informed me that it does occur. I was so disappointed to hear this. I went online and noticed that BMW is # 6, in the top driven car selected by woman at 60.31 percent. I was also shocked to see that too. I think BMW is a great car for woman considering its sex appeal and the smart and easy functions. But now I understand why this is true. The car insides arent accessible for woman. Women need car that is enjoyable on the inside. Many women also work, manage to take of our kids and would like to be sexy at the same time. Its very disappointing when you have everything you want except what you need. Women are go getter too and we are growing every day. If you do a survey within your company and ask the men to ask their wifes where they place their hand bags, Im sure they would say on the front seat. Women have grown to be great consumers in the world now. We like to buy what we like. Studies show that one legacy of this recession is that women become a majority of the work force for the first time in American history. This information should give you more insight on how important it is to please a woman, will do whatever it take to feel complete and to be happy. Im writing to you today not only to complain, but to express the inconvenience it is for me to drive from Canarsie in Brooklyn to Oyster Bay, Long Island about 3 times out of four months to correct this malfunction issue. I continually think each time I get in the car, if something is wrong and is this car safe to drive God forbids if an accident occurs. Im very understanding the first time but the third time, I was in tears because I started to believe I received a used car, not an off the showroom car. Please believe that it wasnt easy for me to write this letter because Im a woman of patience. But it’s not easy for a married woman with children that has three jobs then have to drop what Im doing or take off from work to drive nearly an hour away just to get this problem fixed. I understand that your job is to deliver a car that make sense, drive smoothly, have a sleet look, economy friendly and safe. I must say BMW has all of those qualities except the nice accessory for a womans hand bag, preferably a hook on the side that slide in or out that we can place our hand bags. I believe this will bring your company in first place on the charts where it belongs and make us women a little happier. Thank you.

328 xi 2011 - Leasing this car.. first few months car was great.. It started giving me problem. I have to drop it at the service every other month.. I just got stuck in the middle of the road few days ago.. I called my service adviser. They dont help me unless I speak to the manager.

Car started giving MAJOR and EXPENSIVE problems around 75k miles. My brother also had a BMW and he had a different model but same issues. These cars are absolute GARBAGE. They will break down and cost you an arm and leg. STAY AWAY!!!! Go with a Honda or Toyota.

I have owned my 1995 BMW 740i since I graduated High school and received it as a graduation gift. The car now has 145,000 miles on it and is still running. BUT along the way it has developed bad valves and valve guides, the transmission has started to shift hard sometimes and I believe it has developed a rod knock. Yes the car is exceptionally comfortable and all the electronics still work, and is very fun to drive for a 2.2 ton luxury sedan, but a $65,000 car should not have these kinds of issues at 145,000 miles. These cars are very complicated and do have problems as a result, but they should not be having MAJOR mechanical problems 3/4 of the way through their life. I also realize that if youre going to drop that kind of money on a car you should be able to afford the repairs, and luckily I can, but I shouldnt have to!! I just want a luxury car that isnt in the shop every week, my Mercedes was a COMPLETE piece of junk (and it was new) and my 3 year old Audis tanny went out at 56,000 miles. So its sad to say but honestly my BMW has been my most reliable, and thats not saying much.

Only went there for the pull ahead offer, 3 mos free, 3 knew & put it in receipt, 1k, 8k miles later bad tires & breaks, 5k of work, 62 yr old F alone, they scammed me. Refuse to pay back the 1k or tires.

I purchased a vehicle from this used car dealer that was supposed to be a certified BMW and Ive been having problems with the car since buying it. Ive had the car for three months and every month, the car has been in the shop. I have spoken to the manager about the problems, but kept getting the runaround. Now Ive had the car for three months and theres a clicking sound when I make a left turn. When I told the manager about this problem, he told me I have to pay for parts and labor. I paid $2,000 for a car that was supposed to be certified thats really not. I was sold a car that is supposed to be 160 points certified and was not. This dealer is telling me that I have to pay for parts and labors on a car I only had for three months and now Im having a hard time getting anything done with the management which I paid $2,000 to for a car that I shouldnt be paying to repair.

BMW offered me exceptionally POOR Support for their 1984-91 BMW 524td engine. BMW’s customer support was as though they had never built the engine or even heard of it. Finding parts became a worldwide internet search nightmare, as USA dealers were ZERO assistance. BMW routinely changes part numbers, but apparently leaves no follow-up reference to find the part one seeks. I ended up contacting BMWs CHAIRMAN Harald Kruger with a message that lifted him off his chair. The immediate result from Krugers office was that BMW had found the unobtainable and extinct parts I requested... But at DOUBLE their advertised price. They changed their part number (for the 5th time in one instance), then doubled the price. Was I shafted?? Ill never waste another nickel with BMW and recommend the same to you.

2010 BMW 528i...Ever since I have this car start giving me problems. Only 13000 miles. It needs tire replacement. Whenever need oil change...no warning light. Just pass 50000 mile...no longer in warranty. At 51000 oil licks on engine. BMW charge me almost $1800. I call BMW. Didnt get proper response or help.

Rear tires on 740li with only 22k miles. Dealer said when got the second service on car needed rear tires because of not good alignment??? What?? Inside edge worn out on both tires. I cant believe that this car would need new tires with only this mileage? The front is fine so tell me how does this happen? Hope CEO HAS TO BUY TIRES ON REAR OF CAR. This is the most ridiculous thing that has ever happened to me in all the cars I have owned. Cant believe for the $$$$ of this car that this could really be the truth that you are not telling anyone? Not very impressed now with this company. Now I am going to get alignment and buy 2 new tires for a $100,000.00 car with only 22k miles on it? Hope people that work there get to experience this?

I have a 2008 BMW 328i which I purchased new and I purchased an extended warranty as well. I have multiple vehicles so I dont drive my vehicle often. The vehicle currently has around 14,000 miles on it. I took the vehicle in yesterday because it appeared there was a problem with the battery. My husband received a phone call today from BMW in Elk Grove, advising that the battery needs to be replaced and is not covered under the warranty because I dont drive it enough (driver error). The price of a new battery is $453 (he claims this is with a 15% discount) and the battery must be purchased from a BMW dealership because it could create a problem for the computer if purchased from an auto parts store. The BMW representative stated that it would have been covered had it been a defective battery, but the computer states that I dont drive it enough. He stated that I will need to keep it on a trickle charger when not in use. I have kept up on all of my maintenances and services, which were completed at BMW and not once did a BMW representative advise me that I could be running into a problem with the battery because of my low mileage. At this point I am just livid that I have babied my vehicle. I purchased an extended warranty and I have to come out of pocket $453. At this point I have no choice but to pay the $453; however, I feel that this should have been covered by the warranty and not been viewed as operator error.

I leased a 2015 BMW 428I - I have had timely payment without interruptions. I have had very minor maintenance issues. BUT it seems as I have found myself with an ongoing to date unresolved electrical issue -- specific to the radio. I have take this car 5 times back to the dealer to no avail. I am without my car for days and sometime weeks. And it seems as if they cant get it right. As I am now again experiencing malfunctions yet again with the RADIO. I have exhausted all energy with this. My lease is up in two months --- I have opted to contact BMW and suggest/offer to at this point just return the car two months early as it makes no sense to again take the car back to the dealer for the SAME ongoing issue and have them keep the car for days and so thereafter have the same issue reappear.I was insulted and disappointed that I was offered to take the car back early without being charged for the last two months of the lease BUT only if I agreed to purchase another car... What a major insult to my current situation. I would have expected a prestigious establishment to OWN their LEMON and offer me an amicable solution enough to have me re-gain confidence in not only there product BUT the way that treat/satisfy their customers. After rejecting the horrible offer I was told they will revisit and have me wait until June 7th -- for my final answer. Very disappointing to say the least. My situation has been established by records of the amount of times this car has been worked on for the SAME issue. But yet they want me to wait an additional week. SHAME ON BMW USA.

2014 BMW M5 - I asked to have my brakes reviewed during routine service and the tech recorded the sounds and discovered the noise and completed some work to solve. Solve is the new account process. It changes during the feedback from our customers. I need to have a different tech research the issue and call me to discuss why I am hearing my brakes at almost every stop. For the price paid in April 2014, I should not hear the brakes squealing at all...

I bought a 2007 BMW 550i with 50000 miles on it. So far I have spent almost 2000 in repairs but nothing has really been fixed, my transmission hard shifts between 1 and 2nd same downshifting, it jerks when taking off basically giving you whiplash starting off. Ive had the car reprogrammed twice, all that did was turn my entertainment screen sea green. They say I need a valve body which is a $2000 dollar part inside the transmission which my aftermarket warranty would not cover because they said since its electrical they wont cover it. But the warranty states they cover internal tranny parts which is another rip off these warranty companies. AC compressor failed, water pump failed. Suspension sucks, it shakes. Have bought new tires and like 5 wheel balancings and still vibrates at 60 mph. And the car only has 61000 miles on it right now. This is my second BMW, they both sucked, spent way too much repairing these cars and time wasted. It will be my last BMW and the dealer will not address most of these problems, they recommend getting just a whole new part so 40,00 miles later that part will do the same crap. Fail!

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because its an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.Copies of the emails are available for inspection.

I have a 2007 BMW 328xi that I have been having gear, transmission and electrical, air conditioning issues. The car shuts off, stalls and shuts off, air conditioner doesnt work, alert lights on dashboard light up and now gears arent shifting and car cannot move into drive, reverse, neutral and park. So now I have no car. BMW has just given me the run around not addressing the problems finding other issues just to cover and hide their blatant disregard of the 3 series issues. I saw that there are many complaints and the there is a place to officially file a complaint to NHTA 888-327-4236. Please file a complaint if you’re experiencing any issues. BMW cant continue to ignore the issues and try to hide all complaints like they dont exist! And someone gets killed. Please FB or Twitter to get the word out!

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

Im in the military, and when I went to look at cars they told me leasing was the way to go. When I explained that I move a lot and that the chances of me still being in the area when the lease was over were slim they said that wasnt an issue. They said they worked with military people all the time and knew how everything went. Well 3 years goes by and I have to turn in my car. I was told if I turned it in with miles to use Id be reimbursed. I was 8,000 miles under didnt get a penny. Then I am told I have to pay a 300 dollar fee for not getting another BMW. So I was not happy to say the least... then a year later I get a bill for property tax in a state Im not a resident in and never even registered the car in.Apparently they like to leave out that because you lease it means the title belongs to them not you and the states dont allow the exceptions because the title is owned by BMW. Horrible experience trying to deal with this and in the end had to pay a tax I never should have had to pay. Stay away from BMW leasing if you are a Soldier.

Leased a 2013 328xi, brand new, off the lot! Loved the car for the first six months until I was driving one day and the car shut off while driving down a back road. An error code read on the screen, so I called BMW. They manually reset the code, car started right up and drove home. I didnt think anything of it until a month later, Im driving 70 miles on the highway and the car shuts off again! Called BMW and drove the car directly to the dealership. They had the car for a week and couldnt replicate the issue and blamed it on the cold winter we were having even though the car is garaged. Fast-forward another 3 months.. Its spring, warm outside and car shuts down again driving on the highway. This time, almost got into an accident and since I was close to the dealership, drove right there. I refused to take the car back until they figured out the cause, and cold weather wasnt to blame. They had the car almost a full month and couldnt replicate the issue. They claim that there was a loose rear distribution box and fuel pump. Three weeks later, car is back in for check engine light. I get the car back but called corporate BMW and got a complete runaround. Three times in one year the car shuts off, COMPLETELY UNSAFE! After a month of going back and forth with a resolution specialist, BMW refuses to terminate the lease and offers a credit for money toward the lease. NOT ACCEPTABLE!! Still trying to climb the corporate ladder and find someone to speak to. What happens if the next shut off cause an accident?? They dont care, no customer service, and no regard for safety. They say you get what you pay for, well apparently not in this case.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldnt find any address, I went back to the salesman to get instructions. However, he couldnt get the car to find the address of its own dealership. Funny eh?So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldnt find the address. I read the work order and the work order said that nothing was done.I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.