I am a small business owner. I operate a small cartage company that deliver specific products for specific clientele on a weekly basis in the Greater Toronto Area. I bought the business with a different truck from a gentleman I knew who learned he was terminally ill about 5 years ago. That truck gave me all kinds of problems, so earlier this year I decided that maybe it was time to go with something new; I decided to lease a Mercedes Sprinter (I feel that this is all relevant information, please bear with me). Now initially when I leased the Sprinter, I made an error in calculation and leased one that was inadequate to meet my payload needs (2500 with extended wheelbase). The monthly payment on this one was about $900, including HST. Admittedly, that one was entirely my mistake.After about 4 months, I went back to my dealership and traded in Sprinter #1 and upgraded the model of vehicle to a 3500 Dually with an extended wheelbase. In addition to the cost of the lease, an additional $6200 for the lease shortfall was tacked on to the lease value which had a drastic effect on my monthly lease payments (which are a handsome sum of $1109.90/month). This shortfall would offset the reduction in value since I drove the vehicle off the lot. Unfortunately, it was not long after this that I discovered a very real threat to my business which might force me to shut down operations, which also happened to coincide with a new promotion that Mercedes began specifically for Sprinters. I contacted my dealership to explain the situation, but with little result. All that was said to me was to contact Mercedes Benz Financial Services to see what the options are, which are very limited. Essentially, the options are as follows;a) I could voluntarily surrender the vehicle at which time Mercedes would then send it to auction where they would try to recover the highest value, leaving me responsible to cover the balance plus the tax. This option would have a very detrimental effect on my credit rating as it would not distinguish that it was a voluntary repossession, only repossession; b) Find a candidate to take over the lease (the truck has been on leasebusters.com since August 2012. See leasebusters ad ID # 132995 if youre interested); c) Either myself or someone else could buy the vehicle outright.Now, Im not asking for special treatment and I understand that I signed the paperwork making me responsible, but let me share a couple of other things that have happened in the interim. I have had two serious inquiries about the truck since it has been on leasebusters.com. The first was a pair of gentlemen who had just started a cartage business and were going to take over my business with the truck who had contacted the individual at my dealership (whose name I will not mention) who sent them the necessary forms. Now part of the issue was that because they were a newer company and lacked any sort of financial history, they were asked to provide personal guarantees on the vehicle. Fair enough, though it is important to keep in mind that my business was enough to get me the truck, so why not them? I mean they were intending to take over my business, after all (in case youre wondering, the threat to my business is not a sudden loss of business but something I dont wish to disclose).Now the second gentleman contacted me from Montreal where he is the president of a large, international multi-modal transportation company and we had actually agreed upon incentive fees and a pick-up date. When I contacted the same individual at the dealership, she once again sent the same applications to the individual for him to fill out. Upon realizing that he was being asked for personal information, he basically ceased all communication with me and effectively killed the deal, less than a week before it was scheduled to occur. I later learned that he was reluctant to personally guarantee the vehicle, especially when it was his company that would be taking over the lease, and not him personally. Needless to say, I was very frustrated at this point. I contacted Mercedes to find out why both business and personal financials were needed and wasnt given any explanation except that it was often the case in these circumstances. Since then, I have been trying to contact Mercedes Benz Financial to come up with alternative potential solutions, such as offering to pay an additional lump sum to bring down the monthly payments, in order to make it more attractive to a potential lease take-over candidate but to no avail. When I suggested this I was told that there would be no point in paying extra, as it would not affect my payments but rather reduce the amount of money owed on the back end of the lease. My business is closing at the end of January and as of right now, it seems as though I will have to continue making payments on the Sprinter until either someone takes it over or I take it back for repossession. If I take it back for repossession, I will have a long-lasting scar on my otherwise impeccable credit. I have done everything I can think of and Mercedes Benz is completely unwilling to assist me in any way. Mercedes Benz has put me on a collision course with bankruptcy. On numerous occasions, when dealing with someone from either the dealership or MBFS, I have been met with what can only be described as indifference. I feel as though I will be left with no other choice but to file for bankruptcy and start all over even though I have tried everything to pursue other avenues and solutions.

I leased demo car last year. Everything was okay. And one day, one of my door lock didnt work from the in & outside of car. So I called service center to schedule a maintenance. And before the scheduled date, somehow the door lock started to work again so I explained to them, Now its working but anyway I need to check up all around car. And they gave me C300 for loaner car. I thought that its gonna just couple of days so...C300 was okay. Now it passed over 20 days and Im still waiting my car to be fixed. Repair service center agent called me couple of times and told me that they are still waiting part from Germany which is acceptable. And later they called me back and they dont have any detail information where the part is. No tracking number at all. This is luxury brand, isnt it? How come they dont have any information. Not even ETA. Im still paying my bill and driving a C300. Loaner car is not an issue at all. I can call them to change it. I just...dont understand how their service is bad like this.I dont want to blame the guy who takes care my car. I know there is nothing he can do. But what. When they sell a car, they are so gentle, but they dont even know where the part is. This is very disappointed.

Im trying to get a rear differential for my 2007 E350 Mercedes. It has been, since Thanksgiving 2012. I cant get the part and they cant tell me when I will get it (actually, they have given me a few different dates - none of which were right). I called Mercedes Customer Service multiple times. They cant get me a part, cant even tell when I will get a part. I expected more out of Mercedes.

I bought a new 2012 CLK 350 MB from Myrtle Beach Automotive. Air conditioner did not work (came from factory not working). After 1 week in service center, I received the car back. I met with GM **, Service Manager **, and Service and Parts Operations Manager ** out of the corporate office in Jacksonville, Florida about receiving another new car, extending my warranty, or refunding my money. ** went on to tell me he had the power to do whatever he deemed necessary to keep me the customer happy and the dealership in which he also represented. Long story short, he did nothing but lose a customer for life. And now for peace of mind for me and wife, we are probably going to be spending another 3 to 4 grand on an extended warranty because we are concerned that we have purchased a lemon. I sure wish I would have read all the reviews before purchasing a MB.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

I live in NH, purchased 2017 GLC 300 in the Spring and was told I would need winter tires (which I always need on my SUVs). Salesperson did not tell me I wouldnt be able to get snow tires for this car. The tires are run flats and the size is a rare run fast snow tire size. MB USA told me I could purchase regular snow tires, but then I would have to purchase a new wheel and tire for a spare at the cost of over $700 just for the spare! Even if I wanted to buy a spare, the car is designed for run flat tires only and there is no place to store the tire and no jack, etc. I told MB that I refuse to buy 5 regular snow tires, and lug the smelly spare around in the back of my car. Additionally, it would take up all the space that I use for luggage, groceries, etc. I am insisting on returning the car. I spent a lot of time considering a new SUV, and would have immediately taken the GLC 300 off the list if I had been informed of this situation. So, here I am in NH, living on a steep dirt road without snow tires.

I have only 16,500 miles on my C250 Mercedes that I leased short term (Im currently at 24 months of a 27 month lease). Took my car in today for B services which was prepaid. I was told that my rear tires are bald and that I need to spend $700 plus to replace them before end of lease term which is in two months. And if I dont, Ill be charged when I turn the car in. This is in addition to the $600 disposition fee which I should never have agreed to. Ive leased cars my entire life and have never had to replace tires on a car after such a short period of time. Is Mercedes installing poor quality tires for this purpose? The service manager told me that they use tires for performance and not for wear and tear. Ive never had to pay so much to dump a leased car! I will never buy/lease a Mercedes again!

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

This cars performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

The best or nothing isn’t that your motto? That is precisely the reason why I bought a Mercedes.A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didnt think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.I found out that my third party warranty doesnt cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but Im still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.

I have replaced 7 Tires within the past two months. This has caused inconvenience and expense. I have filed complaints with the City of NY and have been turned down. Is there any attorney handling a Class Action Suit? I would like to be notified.

Vehicle engine failed after this brand new vehicle had only 23 miles on it. Stunningly poor quality for a Mercedes. I’ve owned other MB vehicles without issue. But it feels as if quality control, from delivery of vehicle to end product, has massively deteriorated. My advice, buy another brand.

I cannot express in words my disappointment and disgust in my recent experience with Mercedes-Benz. I will never own another model. It is certainly not what I would expect from a luxury car or a first-class dealership. I researched for several weeks before choosing to purchase and finally deciding on the GLA. The fact that it was a Mercedes made the decision easier for me as I knew it would be a car that would be flawless and have unmatched resale value. I purchase a new 2016 GLA 250 on July 18, 2016. After driving my brand new GLA for only 2 weeks, I took it in for an unusual wind noise coming from the drivers side window. I trusted that because the car was sold to me with an obvious factory default, the dealership would make every effort to remedy this problem and ensure customer satisfaction. I was heartbroken to be told that it could not, and would not, because the noise was due to the way the car was factory-made and attempting to do any repairs would void the extended warranty that I had purchased. To date, no one from the dealership or Mercedes-Benz has contacted me or made an attempt to remedy this situation. Unfortunately, because of this experience, this will be the first and last Mercedes-Benz I will ever own. The unfortunate thing for Mercedes-Benz of Beaumont, whether they realize it or not, is that my husband is a bank president in a small town about 25 miles west of Beaumont, that has three locations, and I work in a thriving school district in a town 30 miles east of Houston. Between the two of us, we know a great deal of people. We know first-hand, about customer service and how vital it is to a business, large or small. We intend to tell everyone we know of our horrendous experience with that dealership. To add insult to injury, I have since received an email indicating that I have received new inquiries on my credit, which may lower my credit score. It did indeed change my credit score by significantly dropping it several points. The report details show they are all due to inquiries from Mercedes Benz. After contacting MBUSA by phone and in writing, this is the response I have received: Hi Pam, thanks for your patience. Your comments have been shared with our colleagues at MBUSA and we regret to hear of your continued dissatisfaction. Our colleagues advise, that they have already confirmed their position with regards to your vehicle. For this reason, they will not be making further contact with you at this stage. We appreciate your understanding. Kind regards, your Mercedes-Benz Social Media Team. I have started the process to cancel my extended warranty and will be selling my GLA as soon as possible. I have reviewed the GLA on several websites unfavorably and plan to file a report with the Better Business Bureau regarding the horrendous customer service at Mercedes-Benz of Beaumont. For a company known for first class customer service and satisfaction, you should be embarrassed to have colleagues such as those at MB-Beaumont in your employ. I have since read countless reports of the same wind noise from other owners on various websites. DO NOT PURCHASE A GLA!!! As for me, I will NEVER drive another Mercedes. There are plenty of other luxury models to choose from.

I recently purchased a 2016 GLC300 and am appalled by the Navigation System. The GPS gives a one mile prompt when giving turn instructions. I was in the left lane of a 4 lane highway and heard the prompt prepare to turn right... no distance stated... no arrow on GPS screen to show mileage before turn. The prompt is ONE MILE from the turn. I was almost in an accident trying to get from the left lane to the right exit. If anyone uses a GPS on your cell phone you know there is an arrow with mileage stated for your next turn. The GPS on the Mercedes does not have this so you have no idea when your next turn is coming. Then the next prompt is 1/4 mile from the turn. Way TOO little notice for safe driving.Its embarrassing to be driving an expensive car with your cell phone in the cup holder utilizing another navigation system because the Mercedes is SO INADEQUATE. If Mercedes wants to market to younger drivers, they have to catch up with technology. Oh... and another thing... my home address isnt in the GPS system. I was told the system is only updated every year to year and a half. Again... a cell phone Navi system is updated to the minute. Get with the 21st century, Mercedes!

When my vehicle hit 50k miles, everything in my car went inoperable. The vehicle starts but thats it, cannot take out of park. I contacted Mercedes and was told I would have to tow my vehicle to the dealership and Im looking at a minimum of $2500 to diagnose the problem. Of course the warranty expired at 50k miles. Im stuck and at a loss. If anyone has had similar problems with their C250 I would love to hear what it was.

I bought an ML 6.3 AMG from Mercedes Inchcape with five thousand miles on the clock. They charged me top book price. When driving, I felt the steering was not quite right. I took the vehicle back to the dealership several times and was basically fobbed off. I then paid an independent engineer to inspect the vehicle. His findings were that the vehicle had been in a front end crash. It had had several new panels including wings and front bumper, even the headlight was superglued in. I have stopped the payments on the vehicle and put my complaint to the dealership in November 2011. They eventually sent their manager out in the middle of January 2012. All he did was take photographs of the jeep on his mobile phone! And he eventually sent a letter to my solicitor stating that he could not say the vehicle as not road worthy. This has been explained to him that my complaint is that I was sold a vehicle under false pretenses, as I was not informed of any repair work being carried out prior to me purchasing the vehicle. And if I was, I would not have completed the purchase, as stated I paid top book price ($90K+). I have informed both the dealership and Mercedes Inchcape that I have rescinded the contract with them and I am requesting all monies paid to them be returned to me.

Mercedes Benz 2002 model - My car had no power and went in for a service (R29,000) 111,000 km. I got it back, went to Pretoria and on my way home, it happened again but this time even worse. There were no power. I got home and went to somebody else to help me. There they found that my car had dropped a valve on the no. 1 cylinder!! I had to buy another engine. Now I want to know how could that be possible because my car had all its services in time. Please help me.

Im one of the unfortunate people that purchased not one but two vehicles that fell into the terrible HVAC issue (2015-2018). I had a 2015 GLK and now have a 2018 GLE. Both have the known issue of the horrible vinegar, mildew smell that comes out of the AC every single time you turn it on. There was a class action lawsuit that required them to fix this issue, but they find loopholes and of course their technicians cannot explain why my car isnt covered, even though my VIN clearly shows that it should be covered. After Dec 2020 you were supposed to be able to go into a dealership and have the problem fixed.I took my car to the dealership in Pleasanton, CA, the service coordinator confirmed the smell immediately. After looking at the car she called to say the tech also identified immediately but then went on to say it wasnt covered... but couldnt explain why. After she had told me that they had in fact fixed several vehicles with the same issue a few months prior... my EXACT model and year.I contact Mercedes Benz USA. After reviewing my complaint they offered a goodwill credit of $300... towards a $613 repair. They said they considered customer loyal, the age of the car, service, etc. So Im not sure why I didnt fall under that umbrella... Ive had 2 MBs, I sent over all service records, my car only has 50k miles... and I worked for Mercedes in my 20s in the SERVICE department filing claims. I am the definition of customer loyalty. This is just a slap in the face. It took me over 20 years to finally buy my first Mercedes (I had wanted one since working at the dealership) and its an accomplishment, I should be proud of my vehicle. But Im embarrassed to have people ride in it. This is supposed to be a luxury vehicle and it smells rancid.I am so disappointed that they would rather lose a customer and their reputation over a few hundred dollars. They clearly do not stand by their product or their customer service relationships. I would completely understand if this was just MY car but it affected over 2 million cars and covered 3 years... I ended up with 2 of them and I cant even get one of them fixed. Needless to say Im done, its just the principle of bad business, I dont believe in it. I support those that support me. I feel cheated.

I bought the car when it had half a tank of fuel in it but when you fill it up is stinks of gasoline. If you go online searching for this problem there are a lot of complaints regarding this situation but Mercedes chooses to ignore it! No recalls! Just expensive fixes! This is the 2nd piece of crap Mercedes I’ve had the misfortune to own.

Since I purchased my 2007 E350 sedan, I have spent over $12,000 in maintenance and repairs. Specifically, to name a few of the repairs beyond the usual maintenance, in December 2011, transmission repairs in the amount of $2,219. In December of 2012, my car completely died at midnight at an airport 30 miles from my home. That repair was $3,539 for transmission issues. Mileage: 62,000. In January of 2013, the same problem occurred with car dying. This time they did not charge me since it had been repaired a week earlier. In August of 2013, another $2,354 for transmission issues, including mounts (same thing from Dec 2011). My car has relatively low mileage for a car purchased over 6 1/2 years ago. I have always taken my car to the Mercedes Benz dealer for maintenance as required and have kept up with it. All service records are at Mercedes. I find that these are exorbitant amounts to pay for a luxury car, with low mileage. I expected far more out of Mercedes. I will NEVER buy a Mercedes again.

As of May 24, 2016, I spoke with the General Manager, Dan **, several times this week, at the St. George, Utah, Mercedes-Benz Dealership. He was professional and promptly investigated my complaints and concerns. Dan stayed in constant communication with me. Upon completion of his investigating the facts; he determined that since his organization diagnosed the problem on my vehicle incorrectly, that he would in his words, make it right, and honor the initial estimate and make the repairs on my vehicle accordingly at no additional charge to me. He ordered the additional parts and apologized for any inconvenience this ordeal has caused me and my family. At this point, I am very satisfied with the outcome and looking forward to picking up my vehicle by Saturday. It is refreshing to me to see that good leadership does still exist in business today. As a consumer, it is very important to give the decision makers and people in positions to affect outcomes an opportunity to solve the problem. Sometimes, things are not as they appear on both sides of a disagreement. I would like to thank Dan and his Service Department Team at Mercedes-Benz of Saint George, Utah, for again making me a satisfied customer. I would recommend this organization to all potential car buyers, my friends, and family, without reservation. This dealership has impeccable integrity and will go above and beyond to satisfy their customers. Respectfully submitted, Lieutenant Colonel (Retired) Pete Webster.

I purchased my second Mercedes a 2013 GL450. In the less than year I have owned this, the check engine light has been a three-week issue to fix. Just after I passed the 50K on miles and just over the time of 4 years the check engine light came on again. $150 to diagnose. They required a compression test as the results was a cylinder losing compression. $400 to run compression test. After a few more days I receive a call that the #5 cylinder head is bad and will need replaced. Losing 60% compression, bleed off on idle. The cost for this repair was going to be $15,000.00. My question was what makes this happen to a car with only 53K miles on it? Manufacturer defect or a poor build job? No real answer other than it was going to be expensive due to the parts to replace, labor, machining that would need to be done and about 2 weeks to fix. Shy of an attorney at this point. I said this needs to be taken care of by Mercedes. Is this a common situation? If so then a new class action lawsuit needs to be filed. A few more days and Mercedes said they would split the cost with me. Now we are at $7500 if nothing else is wrong once they get into the engine. Still this should be on them for something this major with a car that has no more miles than this one has. $15K is 1/2 the price of the value of the car almost. Crazy. I have tried to get Mercedes to take care of this one. It should be on them for something this major with a low mileage engine issue. Still fighting trying to get this fixed. Any suggestions? I am open.

I love my car...HOWEVER, the price to get it worked on at a Mercedes dealership is absolutely ridiculous! They will try to get you to change your windshield wipers and charge you several hundred dollars when you can buy online and spend 50. I dont know if the upkeep price of the little things that go wrong are worth the hassle and cost. You really need someone who is Mercedes certified to work on your car. I brought mine into a shop to get an alignment and they couldnt do it so I will have to bring to the dealership.

When you paid premium price for purchasing and routine maintenance of a MB 350E, you expect a solid car with good quality. You would be wrong! My 2011 MB 350E has shown poor quality of materials. The control buttons of the steering wheel were wrapped with a piece of plastics and starting smearing. Moreover, the car seat cover has been torn apart, while the main driver of the car is lighter than 120 lb and the car has been parked mostly in garages. You can see that in the attached photos. I have never seen a premium car deteriorated so early so fast. It seems that the car was built with too many low quality artificial materials, or plastics, and not built to last! Maybe MB is expecting people to spend money every other year to buy a new one. Well, with such poor quality, people may have to to buy a new car in a year or two after an MB, but another brand!

This car is everything I ever thought. Reliable, dependable, smooth riding car, handles great on the freeway, strong engine load, great trunk space and beautiful sunroof. Beautiful body, great gas mileage and easier to handle grade on the road. Power windows, leather seats, heated seats season, 2 hand on the road, love to cruise control. Just love this luxury car. Will highly recommend it to others.

I bought my 2010 E550 only 5 months ago with less than 23K miles. Since I have the car, I have been not less than 6 times in the dealer shop for repairs. Today, I had to call the road service as the car didnt turn on at all, I have been told by the gentleman that showed up that there is an electric element killing the battery and I have to bring the car for service again. The first 6 times I have been in the shop is because the volume in the media system stops working, I turn on the car and randomly the volume on the radio would turn on. If the volume doesnt come, I will have no Bluetooth system, no volume on the navigation system, any music, etc. They have changed the radio, the amplifiers, the Sat. unit, but still the problem is there. I am probably too fuzzy to want to have music while I am driving my beautiful car and I also want to have the navigation system to give me instructions when I need guidance.The problem is not just the non-existing volume on the media system once in a while; the real hazard here is that when the volume comes back randomly, it does so at the loudest possible. This is a very serious problem because that very loud volume may scare you while you are driving. It can really cause an accident. I have been told that the problem is the BlackBerry attached to the Bluetooth system but I no longer have the BlackBerry with me and the problem is still present. I believe there is another problem in the car and they cant figure it out. I would like to know if anybody else is having such a problem while driving an E-Series or is it just my moody car. I think if they cant fix the problem, they should get the cars out of the road. It is a very serious problem.

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

The Mercedes Benz E350 has been a complete disappointment. Ive owned other cars by BMW, Acura, Ford and all surpass this supposed luxury car. The 2016 E350 voice command system is horrible, which is a problem since Mercedes designed this as the primary interface to all the driver functions. Completely useless. The GPS is also completely useless. If you can get it to correctly accept a voice entered address it will send you to the wrong place with the longest route possible. I am completely at a loss as how MB would include such inept systems in one of their vehicles. Detracts from any positives the vehicle might have.

I received a safety recall notice from Mercedes in March 2017 stating that under certain conditions a very high electric current can flow through the starting current limiter causing it to overheat. This can defect can result in fire. As of today, July 13, 2017, Mercedes told me it has no idea when the parts will be available to correct the problem. The recall affects a number of Mercedes models manufactured between 2015-2017. Mercedes has a particularly torturous telephone system. When I finally spoke to a customer service representative it was clear that he could not have cared less. Meanwhile, I have a car that is greatly diminished in value in my opinion. We have purchased approximately 10 Mercedes in the last 15 years, including 2 within the last 2 years. We will not be purchasing any more. I called to file a complaint with the National Highway Traffic Safety Administration. I thought they might be able to help or have additional information. The woman barely spoke English and kept telling me my VIN number was not in their system. She finally put me on hold for about 5 minutes and amazing she found the VIN. She was equally incompetent at providing any information or in telling me what her agency would do. I asked if someone would call or email me. No way - government workers are not there to serve you apparently. Close down this worthless agency.

Thanks to diminishing quality and outrageous dealer charges, depreciation on these cars is huge. If you avoid the hand grenades like air suspension, brake issues (2003-2006), exploding early 350 motors, and are prepared to never go near a dealer, you get an outstanding low mileage used car. I have a 1999 E320, purchased in 2009 with 45K miles, well under $10k. I now have 82k on it, and apart from a little A/C work, it has been trouble free and a pleasure to drive. Yes, oil changes are expensive at about $100, but are only required every 12k miles. I also have a 2007 CLK350 Cabrio, purchased last year with only 24k miles for under $20K. I have put about 10K miles on it so far, and it is as reliable and pleasant as the E320.

Are you experiencing a design engineering defect with your MB E350 which leaves black stains on the molding beneath your 4 doors? I have it on my 2014, and see it on almost every white E350 that I pass. It is caused by a drain defect in the doors, which MB will not even acknowledge. Their arrogance is beyond belief. Their answer to me was to use Murphys soap.

Cricks/Mercedes-Benz Sunshine Coast and my first van Lemon story had a massive impact on me and my business. When I purchased a brand new Mercedes Sprinter van I was immediately faced with continuous faults, breakdowns and issues with the engine and the mechanical working of the vehicle. After months of Cricks mechanics working on my vehicle and replacing parts constantly due to many different mechanical issues, Mercedes (Melbourne) representatives decided to inspect my vehicle whilst another harmonic balancer was being installed (this was the 5th one replaced!). This vehicle directly impacted on the success of my business and cause massive grief for me during this period as I purchased the vehicle believing what I was told by the sales staff ie; a very reliable vehicle for my mobile business.My experience during this time was that I was advised that my van would be repaired ‘as good as new’ by close of business that day (2012). I was then contacted approximately 5 minutes before close of business that it was not ready and they needed to order another harmonic balancer. This was the fifth one replaced and would be another 4 days?! This van had been towed 10 times during the first 8,000 kms. I have so many stories about my customers having to push this van out of their premises. I was continually forced to wait for tow trucks, wasting hours/days of business time. This van spent more time in Cricks workshop than on the road. This van had so many issues and gave me so much hell, as well as impacting on me, my health, my family and most of all my business. My business is a mobile business and I was definitely not mobile due to this van.One particular incident that I will never forget, was when the van just stopped, ‘turned off’ in the middle of the D’Aguilar Highway and a truck almost hit me at highway speed, missing me by cm‘s - an extremely frightening event! When I finally was able to negotiate a new agreement for the lemon that I bought, I thought this was the beginning of a new start for me - not knowing my nightmare had just begun all over again. I thought my new van was perfect, faultless and not thinking that Garry Cricks would let me down again.I believe that they have not serviced my vehicle correctly, not repaired faults, and treated me extremely poorly and deliberately told me false information. MB Sprinter Van is the worst vehicle I have ever bought! Had it 5 months and has been towed 10 times in first 8000km. And this was my fifth harmonic balancer to be replaced. I am on my 2nd Lemon. Most unreliable van ever! - we are forced to make repayments on a vehicle that sits in the workshop being repaired constantly. Garry Crick Maroochydore the Dealership that sold us the van do not reply to our complaints, cannot give us any help or assistance and lie. The dealer was just as bad as the car. That‘s another story I want to forget. When buying a new Van record everything they say. It will help you later.When I started to talk about the problems, I found many others that were as bad or worse than mine. I thought paying the extra money would get me a quality vehicle. Not worth the extra money and certainly not the quality that the name live up. This is unacceptable and a result of the deliberate engineering of products so they only last for the warranty period. This is deliberate exploitation and blatant theft. We are sick of it. We bought a new Mercedes Sprinter so we wouldnt have these problems.Let‘s take this to court. We need as many people to come forward as possible. If you are one of many please message me: **. I am interested in collecting owner information of those individuals or companies who have had major expenses & Faults in maintaining Mercedes Benz Sprinters and cars, who would be interested in being included in a class action lawsuit again Mercedes Australia.

I purchased a Benz E250 Coupe 2 Door in 2010 straight from the dealership. The vehicle was hardly used and is mostly driven by a driver and no passengers and has only been driven less that 30,000km. Last year the front passenger seat, when you try to adjust the seat forward or backward only one side moves. Therefore the seat becomes one sided. When we took it in to the dealership they said that the mechanism under the seat needs to be changed. Guess how much it costs? Close to USD5000.00. How can a prestigious vehicle such as this have a defective part that powers a seat that was hardly ever used? Inferior comes to mind. So how can I get some relief?

4 months ago I have CLA 200 Urban. Since that, a noisy whistling sound observed, dealer 3 times visit and checked - did not find the cause. They changed Turbo, without effect on sound, vacuum system ok. Lastly they said all CLA models are noisy with harsh engine. If not satisfied sale it.

2014 Mercedes S550 4Matic - Humming noise between 50-60 MPH. Ray Catena of Edison, NJ kept my car for 4 days trying to figure out what the issue is. They said they contacted Mercedes and said Mercedes is aware of this issue. I will be contacted when there is a fix. I said can you put a date on the fix, they said NO. What am I suppose to wait 5 years for a fix? Dealer said to contact Mercedes customer service and be a Pain in the butt and see if they will declare my car as a lemon - well that didnt work. Mercedes contacted dealer and dealer said, they have duplicated this same issue in several other S550 and that it is a part of 4Matic system. Bottom line: Getting rid of Mercedes and never buying it AGAIN in my life. Stay away from THIS BRAND.

I am not super happy about this car, its quite compact and lacks lots of comfort features that most of cars in its category have. When I start the car, it jumps. It doesnt start smoothly. Also, it seems that it is very cheaply made, every small pressure makes a dent. The gas tank is quite small and gas finishes so quickly.

2001 Mercedes g55AMG - I ran over a muffler in the road and destroyed two tires. After three days of searching I have found Mercedes no longer makes them!! How am I supposed to drive my car with two tires? I think Mercedes should reimburse me for my tow at the very least. Im on a fixed income and this has put me in financial trouble!! Please let me know what you can do. By the this will be my last Mercedes.

2011 C class Mercedes - Car sounds like a helicopter (popping ,sputtering and vibrating) when initially started for 35 seconds. Mercedes claims it is a characteristic of the engine. Have been trying to resolve issue with Mercedes of Arlington and corporate for the past 1 1/2 years. If I had heard when 1st looking for car certainly would not have purchased. Very disappointed with Mercedes and would not buy another.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say thats your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they dont stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

In July of 2011, I purchased a certified pre-owned Mercedes E350 with about 10,000 miles on it. Now, less than 3 months of owning this car, the air conditioning smells awful when I turn it on, I mean it literally smells like feces or sewage. I stopped by the Mercedes dealer today (8-October-2011) where I purchased it from only to be told that Mercedes is not warranting this problem. I was told he had 4 customers just this week reporting the exact same thing. It would be my responsibility to pay for what would be the amount of a temporary fix; replacing the cabin air-filter and spraying some Lysol-type disinfectant in the coil condensate box, costing around $180 to $200. This same scenario would need to be repeated at least yearly or more often. The service adviser himself even stated he did not agree with Mercedes not warranting this problem, and even stating that Mercedes does not believe it to be a problem. Well try driving my car with the A/C on with the smell that immediately begins to fill the car. It nearly makes you want to vomit so bad. My A/C is virtually unusable because of it. I have owned Mercedes cars since 2008 and not once have I had an issue, until now. And this is making me seriously contemplate selling the car (at a substantial loss because who wants to buy a car that smells like sewage) and buying something else. I had considered myself to be a lifelong Mercedes owner/driver, but if they refuse to stand by their product, then why should I remain loyal to them? It is an engineering and design defect that needs to be retrofitted and corrected. Come on Mercedes, do something about this, or I wont be the only Mercedes customer that youll lose to another manufacturer.

I got a very nice Mercedes Benz new B Class - a demo vehicle that has less than 3k on it and its diesel. A reasonable price deal was agreed upon and according to the MB dealer, fuel filler would be sorted before collection. No chance. Two fuel flaps later and after they have collected (Greenoaks Slough) and put a chip on my windscreen, they cant fix it to get it fitting correctly. MB customer services wont do anything and say its the way the vehicle is designed. Yes. They do MB cars with bits that dont fit. This is my first MB, I am very pleased with the car but not the after sales. This is no better than a back street car lot with a second hand car salesman. I had a C class loan vehicle while they had a look at my vehicle and its fuel filler flap is just perfect. I know its a different model but the principle is the same. It also proves that MB cant do it right. Why, MB? Never again, Im afraid!

I have decided to write this review after multiple BAD Customer experience from both the Customer Service & the MBFS. Its very disappointing that MBUSA & MBFS dont care how long you been a customer and how many Mercedes Benz & Mercedes AMG you have had in your immediate household. Thank you.

It is a shame. I was disappointed by the big house, Mercedes. I bought a Mercedes C180 from Mercedes Paris Longchamp for export on January 21, 2013. After a few km., it showed topping liquid refroid.cf. manuals. I contacted the seller and he told me, Sorry, we did all the diagnostics and forgot to add water. Weve added it and you will be okay. I thought of his words because he works for the big house, Mercedes. I made my way to Marseilles to take my boat, but even after 40 km. the message still appeared. I continued on my way by adding water at each stop, with stress and panic.When I arrived in Tunisia, I went straight to the house nearest Mercedes, Av Grand Maghreb Nabeul 8000. They informed me that the problem was with a seal, but whats worse was when he told me that this is a defect with the Mercedes C180 and they did not have the seal in Tunisia. I contacted the seller and sent the attached reference but he sent me another one with another reference. This is not normal at all from a big house and your staff. Im disappointed with everything around me and my family because the car is in the garage. I worked hard to have a nice car and go home, but Mercedes deceived me and betrayed me. Why? I did not want to buy elsewhere to be sure of the quality and the seller told me that the car is almost new. Sorry, but I do not have confidence in your company as my car is in the garage and I cannot use it. Every day, I am forced to use public transportation. I regret having chosen the Mercedes. I know that 20,000 Euros (the price of my car) is worth nothing to you, but for me, it was all of my money. I spent one year in an unstable country - away from my family - to have it, and I did not want to buy a new car from another brand because we were fans of the Mercedes. I did not want to buy from an unknown dealer. I chose the house because I trusted in this house and its staff. Now, I hate it, and I will tell my case to all people with Facebook, Twitter, and the web because I wrote a lot of messages to Mercedes but they dont care about us.

I love my car which now has over 200 hundred thousand miles. It is safe, reliable and beautiful. I will not trade in or sell it until I absolutely must because it is now an extension of me. Its a luxury car, heated seats, makes me feel special, and smooth ride. I have received a higher level of admiration and respect from others when I drive my car. Since the car is an older model it does not have technical advances such as a screen on the dashboard to assist with backup parking, which I would love to have.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

Low profile, flatless tires on the S550 4Matic - My car is leased through my company. I have the car about 17 months. I still have another year and a half on my lease. During this time I have had to have a total of 11 tires replaced and now my car is in for a flat tire once again. The leasing company actually reimbursed me once month lease payment because my car was in the shop for almost 8 weeks. I have had it with this car!!! Im a CEO and need a car that is reliable. I asked to get out of the lease and they stated some preposterous number to pay to get out of it. Im wondering if others with this type of tire are experiencing the same frustration as I am. Im actually afraid to drive my car anywhere for fear I may go into a pothole. I also do not feel safe in it for fear that I may have a blowout. Any suggestions?? My next step is to get an attorney to get me out of this. Until the flatless tires are perfected, Im going to look into an SUV that has substantial tires on it.

I purchased a 2015 S Class Sedan on Nov 11, 2016 with 18,500 miles on it. A week later I started to notice the transmission downshifted hard from 5th to 4th. My car has been in the shop going on 14 days and this is after having it looked at once already. I am told today, that updating the software did not work which it took Mercedes 13 days to tell me that after already doing it over a month ago the first time. So, it appears it is a guessing game now, they say it may be the valve body or it could be this etc... nevertheless, it is in disrepair. I am currently driving a C300 loaner and while I am appreciative of the loaner, I did not buy a C300. I am making the payment for the S Class. The worst part is, they cannot tell me when they will have my car back to me.

I have a c-class 300 2016 and the screen starts to get lines then it gets worse and turns black, I have taken the car twice to the dealer and they are yet to fix the problem.

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

2010 Mercedes gL 350 engine went into limp mode in 5/2012 with 37200 just 5 months after the 30000 mile servicing. They attempted to repair it in their shop while I drove their loaner but failed. The car would not even start after they were done. Mercedes customer retention negotiated a buyback but on the day of the transaction they changed the terms. I am still paying for a car today that doesnt run.

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

This is a complaint against Mercedes Benz Croydon. Yesterday (24th Jan 2012), my car registration number ** Mercedes C220 was booked for a full service, and an MOT. It was agreed that the car would be picked up from my home in Bromley, and delivered back the same day. The car was picked up on time in the morning. I got a call from Clive ** at about 16:00 H from Mercedes Benz of Croydon, that the car is about to be finished and dropped back, and would I please pay the required amount. I was with a patient at the time (as I am doctor and was consulting), and told him I will ring back as soon as I finished. I rang back a few minutes later, and was told the car would be dropped off, but they were having some driver troubles. We agreed that since I needed the car for work the next morning, and would leave for work the next day before 09:00H the car could be delivered before nine the next day. Clive said he would do his best to get the car delivered today. He also mentioned that the passenger side wheel arch cover was missing, and I asked him if that could be replaced. He said it could, and the cost of that was added to the bill, which was paid by credit card. Later on, I got a voice mail on my phone from Clive that the car would be delivered before 09:00H tomorrow.The next morning (today, the 25th of January 2012), I rang Clive at around 09:00H to ask where the car was, as it was nearly 09:00H. He said the driver left at 08:20H, and should have been there by now. He promised to ring me back. I rang him at 09:10H or so, to say the car is still not here, and my medical clinic will be starting and my patients will be waiting. He said he would try to get in touch with the driver. Nothing happened, and it was now 09:26H. I rang again, and this time he said he is just around the corner, and should be there in a couple of minutes. I asked him how he knew, he said he had spoken to other drivers, and they said he was in the area as they had spoken to him. I was getting desperate. At 09:32H or so, I rang Mercedes Benz, and asked to be put to customer services or the general manager, in order to lodge a complaint. The lady said none of the sales managers is free, and no one can take my complaint. However, if I would leave my name and number, someone would ring me back as soon as they were free. No one rang back as of today.The driver eventually turned up at 09:37H. He said sorry, the traffic was bad. I asked him what time did he leave, and he said 08.50H (whereas Clive repeatedly assured that the driver left at 08:20H). I dont believe the driver either, for if he had left at 08:50H, he should have been at my place at 09:20H at the latest (or 09.30 if traffic was very heavy). I was dismayed that no one from Mercedes Benz rang back to apologize, and to check if everything was okay. No one was bothered that a number of my patients had to wait, and then had to leave without seeing their doctor.On top of that, even though I had been charged, the wheel arch cover had not been fitted (as the bumper was a bit warped). No credit note had been issued. I discovered the arch was not fitted only late this evening. I strongly feel that Mercedes Benz Croydon were not truthful when they dealt with me. Are they truthful when they say they serviced the car properly? I strongly feel that Mercedes Benz treated me extremely shoddily. I request that a full investigation be made why this happened, and how can I overcome my reluctance to deal with this same crowd again? My service book was not stamped (it was in the car on the inside leg area of the front passenger seat of the car). I can understand if it was overlooked. I feel reluctant to go to the branch to ask them to stamp it, because they appear to be an untrustworthy lot. I request some compensation be made for the aggravation suffered by me, due to this unfortunate incident.

My key will not turn my ignition. I have done some research and it seems that this is something that has happened to many Mercedes Benz automobiles and isnt specific to my model, which is a 1997 C280. I am so disappointed. The motor runs great and I love the car, but this is absolutely ridiculous! I went out one day and the key just wont turn no matter how hard I tried and what I did. I dont even know what the problem is. I dont know if the steering wheel is locked somehow and I just need to somehow get it unlocked or if its jammed or if something isnt lining up inside where the key goes. I dont know.

In January of 2019 we each received our new leased vehicles, and 6 months of free MBRACE. I have used this service in the past and it was tolerable, though hardly worth the ridiculous price. What is provided currently is horrible. It takes forever for someone to answer, and each time I call, the people who answer neither speak nor understand English. Guaranteed that when the free period is over, it wont be continued, and I highly doubt I will use it when its free.

My 2017 GLC tailgate opens by itself while in my garage overnight. Today was the third time. The keys were in my pocket I never touched the fob. This time it did significant damage to the garage door and the tailgate. Have you heard anyone else having this issue? Second issue when driving less than 20mph the back camera clicks (activates but does not turn on). This is a new occurrence which I believe is related to the tailgate opening automatically.

Our 2015 S63 Coupe has leather that is peeling back and shrinking on the dash. Granted this is partially my fault because we leave our black car in the South Florida sun for long periods of time, but a car that cost us $194k plus taxes should hold up a little better in the heat. Even though the car is still under warranty, Mercedes Benz USA will not cover the dash. Needless to say we will not be purchasing another Mercedes in the near future.

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

The cup and armrest facility between the front seats is empty. The passenger seats except the front dont recline to allow for back support and sleeping positions for passengers. The seat and headrest design doesnt allow for the back and neck contact to ensure support even when a standard neck pillow is used.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

My husband, mom, and whole family drives a Mercedes for safety but I will never purchase one again. The software failed in my 1 month old car and they were so ruthless, demeaning and rude about it. I could find help or answers and they never provided caring customer service. Never again!

I have a C350 2009 that has a transmission double shifting problem from 11K miles. When car is cold, once you pass from park to drive with the brakes applied, you get two hits to get in driving mode. The first one is the common sensation of getting in drive; the second one is like somebody is hitting your rear bumper. After two years driving the car to Mercedes Benz of Pembroke Pines where they tried all possible solutions directed by MB USA, which include repairing transmission, changing computer programs, replacing a transmission, placing a new parts from Germany and more that can be seen in my car maintenance history, all of this represents two years of stress and loss of my time. Today, I was surprised that MB USA got the conclusion based on one of their specialists that the issue in my car is common for all other cars same model parked at the dealer. Is this not amazing? All the money and time spent to fix my complaint got the great and funny conclusion that this is part of the car design? It is offensive. It is frustrating that we, the customers, look for a good and guaranteed car that make our driving and lives easy without problems and results that now I cannot believe in Mercedes Benz as my dream car because MB is designing and building cars that have issues hidden, not described in their owner manual or at least notified to customers. What is happening with one of the best car brands in the world? For sure Ill not purchase any other Mercedes Benz in my life and will not recommend anybody believing on brands. All are the same! If somebody has a suggestion on how I may elevate my frustration and solve this situation is more than welcome to contact me.

Someone rear ended me in Dec. They couldnt find a muffler part anywhere in the US nor Germany, and it was special ordered. Its now February, no news on status. Executive customer service says it sometimes happens. Is that the best you can do for luxury cars?

Mercedes C300 - Having a multitude of problems, some are safety related. Does someone have to die in an unfortunate accident before something is done? It seems that the company is very aware of the problems, and one would believe that a car of such a prestigious reputation, wouldve addressed this issue promptly.

I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasnt covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, MBUSA has canceled your warranty. Come pick up your car. So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky. Now, afraid to drive the car. I baby it every time I drive it. Of course thats no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. Thats not the whole ugly story but Im sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

I purchased my Gla250 From Mercedes Benz in Ft Myers Florida 12/2014. I started having problems with my tire, bad smell in the car and a rattling noise. I have been to three Mercedes dealers, Ft Myers, Orlando and Naples trying to resolve these issues. I have also contacted customer service and nothing has been done. Dealing with Mercedes has been the worst experience ever. Mercedes Benz customer service does nothing to correct the issues. I am driving around a $40 luxury (supposedly) car, with a rattling sound that smells like crap inside. I assumed that Mercedes was a car manufacturer that stands behind their product but it is obviously not. My previous car was a Lexus and Mercedes can take lessons from them on Customer service. Whatever you do, DO NOT Buy Mercedes Brand!!! Consider any other car manufacturer. You will be sorry if you choose Mercedes.

My name is Sibongile **, I have a serious concern Mercedes Benz Constantia Kloof Roodepoort, Gauteng. Firstly: I brought A class 160 classic Mercedes Benz only for fixing of the starter, they made a quotation and we agreed on the price which was R15 177.10 and I paid the deposit of R10 000. Surprisingly when I call them to make follow up, Ive been told that the car is losing power. They assume that the problem is on the petrol pump which need to be replaced. Again, they did second quote of R24 583.30. When I went to collect the car, there was another fault of sensor which need to be replaced. Again, the price went up to R32 797.50. The mechanic Jan told me that when they test drive the car the car loses the power again.I called them to find out if the car is okay but they asked me to come to the workshop they want to show me something, they told me that there is other faults in the car that involved ABS or Computer box, the car still giving them same problem of the power. Firstly Mercedes refused to diagnose the car and find all the problems in the car, they do it one by one which I dont understand. Before fixing my car they were supposed to give me the full diagnosis report because there are the specialists but they failed to do so, they told me that the mechanic does not allow that. They are using assumptions all the time. I am frustrated and running short of cash. I might lose my car, even now the car is still with them. Please intervene on the matter. I am so frustrated and running out of cash.

I bought a brand new 2014 S-class, spending a grand total of $134,000. This is my third Mercedes Benz product. I gave MB another chance after learning they revamped their quality control and assurance programs. The past two cars had its share of very expensive problems, both electronic and mechanical. I have MB another chance on a S-class. Beautiful inside and out, great performance, and loaded with mind blowing tech. Its the biggest purchasing mistake I have made in my life.The first 3K miles resulted in speed sensor failure. At 3.5K miles, another speed sensor failure. At 5K transmission warning light. Dealer could not remedy until they consulted with MB. Warning light reappeared after three days. Decoded and reset fixed it. Now comes strange vibrations during shifts that can be felt in the accelerator when pushed. Dealer claims simple adjustment needed. Problem not solved to date. At 7K instrument/video cluster vibration during highway speeds. Dealer cannot duplicate because they cannot drive it above 65mph. The vibration seemed to remedy itself but I do not believe its resolved. I also complained about the significant amount of brake dust from the front right wheel/brake. Dealer replaced brake pads. At 10K the transmission warning light reappeared. When pressed hard, the transmission would jerk/jump/shoot like a true piece of junk manual transmission. At this point, I made it a mission to return the junk to the dealer. I didnt care how much I would lose, I just wanted them to take it back. The lemon law may have applied but I dont have time to jerk around with MB after three of their cars. I drive quite a bit between hospitals for work and my time is valuable. The amount of time I spent going back and forth to the dealer was nothing short of a nightmare. MB dealer will give you every excuse possible always stating that my S-class is one of a kind. Talking with other MB owners waiting at the service department, Ive learned that most of them were there because of a malfunction, not routine maintenance and/or oil changes like at Lexus. I do not have the car anymore and I have returned to living a normal life in a wonderful Lexus LS F. I have close to 12K with absolutely ZERO issues. ZERO! Goodbye Mercedes Benz. Strike three...youre out!

It is my duty as a member of my community to issue this public service announcement. Please read and think carefully before buying or leasing any Mercedes vehicles. My wife had always dreamed of driving a Mercedes. After months of shopping around for the best model, I finally surprised her with an E350 in November 2013. Unfortunately, within one month a bubble was formed on the front passenger tire and it ended up popping while I was driving 30mph on a date night with my wife. I brought it into Mercedes to be serviced and I was assured that this does not happen often, so they replaced it for free. After this first incident, I was a bit wary but still was optimistic that her car was safe to drive.About a month later, my wife was driving alone late in the evening on her way to a class when she hit a minor pothole and both her front tires popped. My wife immediately panicked, because she was stuck in New Rochelle, pulled off to a road late at night and had to wait two hours in the cold for a tow truck to come. During this long wait, she noticed hundreds of cars driving over the same road that were not affected. This was the last time she ever drove this car alone.Through the spring, I continued to notice bubbles appearing on the tires. In March of 2014, there was a bubble on the front and rear passenger sides of my car, which both had to be replaced. This brought the count up to 5 tires in 4 months. By April, there was another bubble on the front passenger which brought the count up to 6, so 6 new tires within 5 months. Im 52 years old, and have driven over a dozen cars in my lifetime and I have never experienced anything like this. Every time I would bring my car into Mercedes I was told that my car was safe and this shouldnt happen again.In September of 2014, around 9 months into my Mercedes experience there was yet another bubble forming on the front passenger side of my car. As usual, I brought my car in to be serviced and they assured me that this would not happen again. I was skeptic, but I needed a car to get to work, so I continued to drive the E350, which had become my car after my wifes traumatic experience with it.The winter was a long, brutal one so I tried to avoid driving the Mercedes as much as I could. Once the snow cleared up, I started to drive it more regularly and of course in the second week of March, I noticed a bubble on both the front and rear passenger sides of the car. Ive become an expert on these situations, so as per usual, I brought it into Mercedes to be serviced. Less than a week later, I was with my wife, and her friend who has a newborn child when the car hit a pothole on the freeway. The front passenger tire popped, and the three other tires had bubbles that had to be replaced. We had to sit on the highway, with a newborn child and wait 40 minutes for a tow truck to come and rescue us from this madness. During this 40 minutes, with the baby crying and my wife and her friend in fear that another car could crash into us as we waited on the highway, I observed that no other car had any issues driving over those potholes. My tire count was now 13 tires in16 months. 9 days later, I was driving home at night around 10PM and yet again another tire blew. Although Im young at heart, I can no longer deal with the stress and fear of driving this luxury car. I had previously owned or leased many different brands of luxury cars including Lexuss and Audis and I have never experienced anything like. After every one of these occurrences I called Mercedes and asked if there was any way I could get a new model car that wouldnt have this issue or end my lease short, and they continuously blew me off. After my 14th tire had to be replaced, I called Mercedes corporate to alert them of this issue and to my surprise they werent alarmed and didnt seem to think this was a serious issue. The regional manager I spoke to - **, who claims to not have a supervisor told me that the issue was with the roads, not with the car. Yet, when I asked him why this happened to me through every season and didnt seem to impact any other cars, he had nothing to say. So, please, think carefully before letting any of your loved ones or yourself drive one of these dangerous vehicles.

Towards the end of May 2013, I went to Mercedes Benz in Durban Old Fort Road. I wanted to book my car (2003 - S320 CDI) for minor repair and service. The service adviser Zain ** spoke to me and explained that the workshop is busy and that I should return on the 5th of June 2013. I explained to him that receptionist (the lady that does the booking) said that there was space for my vehicle. Zain insisted that I return on the 5th of June and so I obliged. On the 31st May 2013 I took my car for steam cleaning and body wash.On the 5th of June 2013, I returned to Mercedes Benz Durban to have my car repaired and serviced. I was attended to again by Zain. I explained to him that I was unhappy with the way my car was idling; it was idling rougher and louder than normal. There was also a small rattling noise in the engine compartment when listened to with a technical ear; I myself am a diesel technician by profession though I am retired. I told him about the car having a lack of power on takeoff points and smoking when going up hills. I also mentioned that he should attend to the fault that they had diagnosed in August 3-8 2012. Zain, the service adviser, started the car and tried to listen to the noises I had complained about. He said he did not hear any noise, and asked me where am I hearing the noise. I said that the noise he is hearing is exactly what I am complaining about. He insisted that there was no abnormality. At this point I had to tell him that this is my car and it is an S Class. It does not sound like this normally. He then wrote on the job card, Rattling noise in the engine, in a way that showed that he was not taking my complaint seriously. I then told him that the noise is not inside the engine but in the the engine compartment. He then asked me to relax, the technician will diagnose the fault; I must just sign the job card. I signed the job card and left in hope that all the issues that I had raised would be dealt with.A week later I received a call from Zain. He told me that they had diagnosed the problem that was giving me concern. He said that the EGR Valve needed to be replaced and that it is the cause of the idling abnormality I had noticed and it also causes lack of power on takeoff points and smoking when going up hills. I was happy with the response he had given me and asked him if my insurance would be able to replace that for me. He told me that he had already spoken to my insurance company and they said that they only repair the engine not anything outside the engine. I told him that it was fine, he should go ahead and have my car fixed at my expense.Two weeks later I received a call from Zain. This time he called to tell me that my cars engine had packed up while parked at the car park after the EGR Valve had been replaced and the car was left and ready for collection. They said I should come and have a look at it. When I got there, the car was on the ramp, the sump was off and smashed and one bearing cap was left on the floor. Rian, the Group Leader, accused me of having the car fixed before it came to Mercedes Benz in Durban because it was very clean underneath the car and he also suspected that it had been in an accident. I told him that I had never been in an accident and my car has never been fixed since the last time I had brought it in August 2012. I told him that my car was clean because it was steam cleaned on the 31st on May, Just before it came to them. I asked him why the sump was open; he said the assessor asked him to have it opened. He further told me that they have found 3 main bearing caps loose in the engine. I asked him if the checking of loose bearings was also an instruction from the assessor. He didnt respond to that question. He only said that the person who was working on the engine forgot to torque it properly. I asked him how was it possible for my car to travel 95,000 km with loose bearing bolts? He then said he wanted proof that my car was steam cleaned underneath. I then went to the service manager, Gerald, and told him that I dont understand how it is possible for the car to smash its engine while parked in the car park with the key not in the ignition. For me with my technical background, it sounded impossible. I also mentioned to him that Rian had made very serious accusations and that those accusations can lead to very serious consequences. I asked him to please do a full internal investigation in order to find out what really happened to my car.A few days later, I received a call from a person who told me that he is the service foreman. He said that the Dealer principal was not prepared to take full responsibility for my car though it was damaged in his premises and he didnt give any reason as to why that was so. He also said that if I want to discuss anything regarding my car I should speak to Zain, the service adviser. He then hung up the phone. This was very stressful for me and I thought that maybe they wanted to see proof that my car was indeed steam cleaned underneath. So I went to the car wash where my car was steam cleaned and they gave me a copy of the receipt. I took this receipt to Zain, the service adviser, and he took it and told me that he would pass it on to management. Seeing that everything had come to a standstill at Mercedes and management was now unwilling to help uncover the truth about my car I remembered that Rain had told me that my cars EGR Valve was replaced by an elderly black man. If I am not mistaken his name is Enock. I found out from other workers that, that man is unqualified, was not supposed to have worked on my car. I confronted management about this and requested a full report from every person who was involved with my car while in their premises before it was reported damaged. I also requested a report from the person who physically removed and replaced the EGR Valve. I never received a response regarding those requests.I heard that Enock, the mechanic who removed and replace the EGR Valve in my car, was taken in for cross examination by management but none of the findings of this were shared with me. I also heard that the workers were threatened that if they shared any information with me that they would be fired. So whenever I go to Mercedes Benz, everybody who is an employee at the workshop avoids me even though I am a customer there. I have phoned the service manager on numerous occasions and I have left messages for him but he did not respond to any of those calls. I then wrote a letter to him. In this letter I expressed that I have been trying to get a hold of him unsuccessfully for the whole week. I have since written three letters to them and have only received a letter from their lawyers as a response to my letters. I have enclosed all my correspondence with Mercedes Benz Durban.I am frustrated with the service that I have received from Mercedes Benz Durban and its management team. It has very little regard for its customers. It is not the first time that I have received terrible service from them. Last year when I sent my car in, in August 3-8 2012, I reported to them that the Mercedes Benz tool kit that is standard in the car as well as the pay as you driver device is now missing from my car and that the insurance company has tracked the device as last being operational in their premises during the period that it was with them. I was told that they do not know what I was talking about and no investigation was conducted even though I gave Zain proof of this from my insurance company (Please contact me for more information regarding this)I would really appreciate it if this matter could be investigated and for this issue regarding my car to be resolved quickly and amicably because I am now without a car and as a result I am very stressed.

Bought New 2009 C300. Only has 40,000 miles. Biggest junk we ever owned. Driver seat came apart. Paint on front bumper cover and all door handles peeling off (all plastic areas). Dealer agreed to repaint. After 1 year its happening again (Color is Mars Red). Car went into lock mode and wouldnt start. Had to be flat bedded to dealer. Blower motor for heat/air burned out. SRS system set off trouble codes dealer. Said bad seat belt parts. Car is out of warranty and have to pay for everything. Never owned such a junk!Bought New ML250 Bluetec Diesel. Just turned 20,000 miles on 4/4/17. Driving down road and starting surging. Went a little further down road and surging again. This time smelling Diesel fuel. Started smoking from under hood. Car broke down. Had to be flat bedded into dealer. Dealer said Fuel leak and all other related damage from fuel spraying on engine is due to rodent damage and warranty is not covering anything. Want to charge me $4500 to $5000 for repair.I dont believe there was any rodent damage and the fuel leak was caused by faulty parts. We drive the car every day. It doesnt sit around. I also drove it all day on 4/4/17 and this happened at 2:30 pm after driving all morning. I opened hood on roadside to make sure it wasnt on fire. Didnt see any signs on rodent nesting or anything. The car is under warranty and extended warranty and they wont cover anything. This is terrible customer service/relations. We are done with Mercedes-Benz. We will tell everyone we know.What is the sense of having warranty when they wont honor it. Rodent or not. Fix it. Warranty it. Its called customer service. What about the oil leak recall... which we havent got. I say that ruined the wires or harness and the oil ate through and that caused the problem. MB wont own up to these problems. When the MB Rep called me back she agreed with the dealers decision. Terrible. We are talking about New Vehicles $100,000 worth of JUNK. Our lawyer will be getting informed of these issues. We also filed a complaint with NHTSA.

Purchased a 2010 E550 Mercedes in August 2018. I have been having issues with an odor inside of the car and the air suspension going out when the car is sitting. Mercedes told me to contact the dealership for a diagnosis, which is $195. And to ask them to help me cover the costs. If the dealership does not - to contact Mercedes back. The car only has 85,000 miles on it.

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car wont even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

E500 2005 40k miles. Routine check up as MB suggested! Problem: oil/fluid leaked on garage floor with a big spot (a lot of fluid). 4/19/2016 drop off the car for MB dealer service. 4/22/2016 they sent me a report about the leaking oil/fluid. Reason: The fluid leak appears to be coming from the transmission pan/13 electrical connector. The repair would be similar to a transmission service. Open transmission pan, replace filter, gasket, electrical connector and torque and clean area of leak. $758 VIP discount = $658 + tax.I called and emailed MB customer service to help about this situation. I believe they stand behind their products. They called me back to let me know that it is out of warranty even the car is 40k and take a good care. They can not do anything. I found out she never talked to the service dealer to find the issues of the car. Bad customer service, irresponsible! She needs to understand the issues before she talked to me but Nope! This really bad customer service and bad products too. I hope MB get this message and talk to her about how to solve the problem!!! My car is still at Fletcher Jones of Fremont 5760 Cushing Parkway, Fremont Ca 94538.

I previously own a Mercedes Benz cla 250 and the engine burned. They towed my car to Mercedes Benz service. They said it was burned due to water outside the engine and developed hydro lock that causes fire. I told them I never drive into the deep water. I drove sometime when it rain or to go to a car wash. In short, if the engine of a Mercedes have a little water then the engine hydrolock will not function that causes fire. BEWARE. Don’t buy Mercedes Benz. Maybe you will be the next victim! I switched to another car company and I was so happy this time.

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

I want to purchase a duplicate of my C280 1999 Mercedes Benz key, which I lost. In Bolivia, the Mercedes representative, Ovando **, says they cannot sell me the key duplicate and give me the full service, because I bought my car to the previous representative. They can only take care of the cars they sold. I bought my car from the official representative in year 2000. I kindly request your help, so that I can purchase the car key. Since I lost the car key of my Mercedes Benz, I want to find a way to solve the problem and get a duplicate. I have three children, and I am having too many problems, since I do not have transportation. Please reply ASAP.

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

I bought a new car (supposed to be), a Mercedes C180 in October 2009. After one year, the right shock absorber has been changed. I told the maintenance service provider in Alexandria, Abis that they have to change the 2 shock absorbers (as I am a mechanical and marine engineer and I have some knowledge of mechanical issues). Anyway, they changed just the right one.4 months later, the left shock absorber was damaged (and its normal). So we have to change the left shock absorber. But really, they changed the 2 front shock absorbers finally. Then 3 months later, the car didnt start up in the morning. The service said it was the injection pump. Ok, Im still in the guarantee limit. The car still didnt reach 30,000 km. They said that it is my fault as the fuel was not clean and there was water in it. Ok, I paid around 3000 Egyptian pounds. 3 days later in the morning, the car didnt start up. So the service came, and they said it is the fuel pump again. Is that logical?! The guarantee of fuel pumps is 6 months, so I have to buy it again.The car is now 40,000 km in almost 2 years and a half. Do I have to change 3 shock absorbers and 2 fuel pumps in two years and half?! Dear sir, I bought a Mercedes Benz car, not a logo of Mercedes..Thank you.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

I have a MB 200C Avantgarde Limited Edition 2009. Vehicle has just reached 45000 Kms & diff has become very noisy. The dealership has offered a factory rebuilt unit if I contribute $1500.00. The muffler also has something loose inside. I thought I was buying German excellence for $75,000.00. Never had a new vehicle with major problem at such low mileage. Will probably buy Korean quality at 1/3rd price & keep the change!

My CLS550 only has 60k miles. The check engine light came on and the dealer has informed me that it is due to a faulty balance shaft. This is a known issue and a class action suit was filed. Mercedes settled out of court so they would not have to issue recall notices. I was never notified of the situation so I have been driving the car, not realizing that I was in danger. Now that I am aware of the issue, Mercedes is only willing to cover 37% of the $6,000 it is going to cost for the repair. How can any company think it is ok to use faulty parts, not inform the consumer and then not stand up to their responsibility? I will never own another Mercedes and I encourage everyone to beware of doing business with such a company.

I lease a GLC 300 and after about one month my wife accidentally hit the mirror in a beam. Only the mirror connector broke, everything else is working normally, like the blind spot assist. Event the mirror glass is intact. I took it to the Mercedes-Benz of Stevens Creek (San Jose, CA). They told me and my insurance company that the expected repair time was 5 DAYS. I leave my car there and after 5 days I call to see if my car was ready. Then, they told me that the part is not available in the entire USA and would have to be imported from Germany, the new repair estimate is now 5 to 7 business days. In the meantime, Im still driving the rental car, and GEICO was nice enough to give me extra days with the car.After about 10 days that my car is in the shop I call again to see if my car is ready. And they told me Mercedes will not ship the part until June 1st, the current date was May 4th (almost a month waiting time). Then I started to asking questions like: Can you try to put the mirror back in my car? Answer: no, not possible. Can I have a loaner while I dont have my car back? Answer: no, loaner is only for regular maintenance. I called Mercedes-Benz Customer Service and after trying for a long time to get some help, they offered me a 45 dollars per-day refund with the rental car. In the meantime Im still liable for the lease payments.Around May 22, I call to see if there is any update, and in fact I had an update. The part will now only leave Germany in the first week of July. That day itself I went to Mercedes-Benz of Stevens Creek and got my car back. I drove all the way to Mercedes-Benz of Oakland and they were nice enough to give me a loaner (not nearly as good as the car I leased). I still dont have my car back and Im still paying the lease. This is my first time owning a Mercedes, and, as you can tell, my experience is terrible. So, of course, I dont recommend it. Their customer service is terrible, they dont do anything to alleviate your frustrations.

The blind spot sensors are a godsend. My wife is a fairly new driver who I know doesnt check her blind spots as well as she should. The alert makes me feel much better about her driving. The vehicle has several modes that affect acceleration and handling. The only 2 that really matter are Comfort and Sport. Sport really brings out the power in the vehicle, and Comfort provides a smooth ride for daily driving. The interior has a premium feel to it while providing a comfortable experience.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

I was enticed by Mercedes to buy this car. I was told that there would be only 150 in the United States and that you could never buy the same model with the color of the anniversary edition. That was all fine. They did not sell the color and there were only 150 made. However!!! When the 2019 E400 came out you can walk into the showroom and buy the car with the same color as my 25 year anniversary edition. Very poor of the mercedes company to do that. I have owned probably 7 or 8 Mercedes in my life, and I have bought last one I will ever buy. The car has devalued a lot because of this. I am looking into filing with the Better Business Bureau against such lousy practice of such a large company. I will never buy another Mercedes and I will tell everyone to never trust what they have to offer. So please!!! In my opinion look elsewhere before you buy and overpay for a Mercedes... Look at Audi or BMW before you trust this company.

Recently I had an issue with my 2011 Mercedes E350 sedan. The blind spot sensors were inoperative. My car had just lapsed in warranty. I took it to the dealership and they told me that I would have to pay to get it fixed. I contacted Mercedes Customer Care and they were very helpful in getting it resolved amicably.

Resolved to my satisfaction.

The Mercedes GLC 300 4matic has more luxury features than any other vehicle I researched and test drove. The surround cameras make it easy to park. It has all surround cameras, heated seats, and a comfortable ride that is adjustable to a more sporty mode. I like the seats better than the stiff seats of other makes. The auto hold feature makes it easy to brake and not have to worry about the vehicle moving. The automatic wipers make it easier to drive without having to worry about manually operating them. However, I would like to have air conditioned seats. I would also like for it to have a heated steering wheel since my hands are cold often. Also, Im worried about not having a spare tire even though it has run flat tires. Run flat tires tend to last much less longer than normal tires.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

This vehicle will run forever if properly maintained. I have 186,000 miles, serviced as per MB, using MB spec fluids and parts. The vehicle gets great gas mileage considering its size and weight. I believe this SUV will exceed 300k miles without any major component failure.

Its a 2006 Mercedes R350 with 63,000 miles. All recommended service was performed at the suggested mileage, including regular oil changes every 4,000 miles (synthetic oil). Engine started making ticking sound when running. I put it in for service at Park Place Mercedes. They replaced a pulley at a cost of $700, and did not solve ticking sound. Mechanic informed me that ticking sound was normal. Of course, I did not agree, but was unable to convince them otherwise. Two months later, It had complete engine failure, without warning. The cost of repair is $15,000 (same as value of car). I requested assistance from Park Place Mercedes and Mercedes USA since the car was out of warranty. Park Place Mercedes denied any assistance in fear they could be held responsible for missed diagnosis 2 months earlier. Mercedes USA offered $2,000 toward repair and since has rescinded the offer and indicated they would provide $2,000 toward the purchase of a new Mercedes. What am I to do?

Dec. 2014 I purchased a new 2015 Mercedes 4matic C class. 2 months later I noticed the engine sounded loud and popping sound near the wheel area when turning. Took it in to dealer who said the engine sound was normal and couldnt hear any noise in the wheel area. 4 months following I took it back for the same thing but to a different dealership who heard the noise. 3 weeks later my new car has had engine mounts replaced because they thought that was the problem and is now having suspension shafts replaced cause they think that may be the problem. Thank God its under warranty, but I have lost confidence in Mercedes. My car is still at the dealer. I will not buy another Mercedes.

I have replaced 3 tires on my C350 in the past 2 years or so. A blow out at 100km/hr on the highway and 2 tires that have bulges on the inside of the tire that needed to be replaced. I am told by a local tire specialist Fountain tire that I need to replace both tires on the rear and having spend a small fortune I am not prepared to do that. I was advised with low profile tires and the winters in Alberta that this is something I need to get used to and keep paying for replacement every couple of years. These are continental tires and I am considering changing brand and height profile of the tire... Pretty choke with being sold a 4matic that I love to drive but finding out the tires sold are not the right ones for our climate..

My car, the GL450 4matic, has had steering column replaced, a recall for other same year 2008 GL450, but for some reason the recall did not apply to my particular vehicle in that year... Electrical between the lift gate and passenger windows and moonroof have gone out and been repaired more than once. Air sacs & front suspension both failed and replaced. All of this by 60,000 miles.My husband’s 2009 sl63 AMG has also had air suspension issues including needing to replace hoses that the mechanic said Mercedes is famous for. The coolant keeps disappearing and seems to be mixing with the oil through the head gasket on a car with 40,000 miles. Not only is this the worst craftsmanship Ive experienced, the dealership and service departments could not be worse in their customer service or concern to fix any problems. I would love to join anyone in holding Mercedes responsible for these repairs.