I bought brand new Acura MDX in 2007. Since I bought I have had issues related to either Accelerator noise, Air conditioning leakage, or low brakes and cracks and scratches in seat leather. I have been taking my MDX to fix these issues at Bloomington Acura dealership where I bought it. I am very much disappointed with Acura manufacturer as these issues have arisen at baby miles. I am also very upset and disappointed with Bloomington Acura Service Dept. as far as finding the source and fixing issues at the first place. I always have to bring my Acura MDX twice or three times before they are able to diagnose the exact symptoms. In the past, I had to take my Acura MDX three times to the service dept to figure out the source of Air-conditioning leakage.Currently, I am having issues with low brakes. Few months ago, the brake pedal is almost to floor before I am able to stop the car, I took my Acura MDX to Bloomington Acura service dept. I was told initially that they will try to find any brake fluid leakage, if not then they will have to change the Master Cylinder part to fix the issue. I agreed, eventually they had to change Master Cylinder but when I drove the car I still didnt see much difference because the brake pedal was still almost to the floor when pressing the brake pedal. So, I took my Acura MDX again to the service dept and they said everything is fine and up to the coding standards. There is nothing else is remaining to be done by them. They suggested to drive the MDX for couple more months and see if it comes back. Within three weeks the issue came back and again the brake pedal is almost to the floor. I have taken an appointment with the service dept again and will find out if they come up with some different stories. I am really disappointed first of all with the quality of Acura MDX because I have not driven my car much and it has only around 43K miles and yet I have brake issues. Also, what drives me crazy is that the service dept cant fix the issue although they are so called Acura Specialist which they charge tons of money. I wish they have experienced and certified people to fix cars in the first visit.

Its high class. Not a lot of work needs to be done because of the quality of the car itself. It offers Integra which I had myself. Then you have the sort ILX and MDX. Its a lot of sporty type cars with smaller engines to save games. It has different models. For example the base model is like an normal car, maybe power windows and a standard stereo. Then you have the different packages to go along with the car. It goes like any other car that a person would buy. Basic and then upper class and then the middle affordable one. It depends what you can buy on your budget. But if you are looking for space these cars are probably not the ones you are looking for. Maybe good for two or four people. But if you are looking to have more than four, dont even think about adding another person inside.

Do not think about getting this car. The new Acura redesign has a major problem with the infotainment system causing the Battery to die. There is no fix at this time. The dealer put his hands up and said I wish I could help but we do not know what to do. Acura corporate admits to the problem, has no solution, wont take the car back and wont waive lease payments until the car is fixed. (Mercedes Benz did that for me.)

Purchased new from Acura dealer, a 2014 MDX. At 22,000 miles noticed annoying chirping noise. After second time to dealer, they advised noise is from fuel pump and characteristic of vehicle & similar to other MDX. The loaners I have driven do not have this noise nor did mine for first 22,000 miles. I paid $50,000 for this vehicle, which is my fourth MDX. Unless Acura changes their response and fixes this noise, it will be my last. Who pays this amount of money to listen to irritating noise caused by fuel pump? Acura appears to be company driven by cost not customer relations! Where in the past I recommended to friends to consider an MDX, I now advise them of my unresolved issue. Those that ride with me ask what the noise is and wonder why I do not have dealer repair. They are dumbfounded that Acura considers this noise acceptable.

Gunn Acura sends emails to customers saying No Appointment Needed, Service for 1 hour or less. This is false. According to Gunn Service Mgr. it takes 1.5 hours or more. Staff not friendly. Over promise their commitments. Overpriced. Not buying another Acura again.

Acura has SUVs, sedans and different varieties of them and they are pretty well laid out. Pound for pound it is one of the best luxury values in the market hands down, and I am overall very satisfied with my purchase. There are a lot of personalization options for the average buyer but the price points are the main issues. Since it is luxury the options are priced accordingly and if you are on a budget, can break or exceed it. The car has a gorgeous interior and is a pretty car. It is very modern with a lot of technological innovation. You have options for leather or less luxurious interiors but it is all well done and nice. The car is generally pretty roomy and comfortable. It is not a bed or your favorite chair but as far as driving from place to place it is a good seat, and certainly more comfortable than lower end brands and things like airplane seats.

Acura has cars and SUVs. The cars range from sporty to convenient. My husband and I both drive Acura. My Integra is very spacious and comfortable. I have fit 4 people and a car seat in my Integra, and everyone had enough room to move around. There was wiggle room, enough leg space which is very important especially when traveling. I love all the features the car has. I also love how safe I feel in the car, considering I have a newborn child. My Integra is very personal. With it being a new car, I can set my phone up through Bluetooth and answer calls in the car, through the speakers, which is very important to me, be wise of work, but also safer.

Called to submit a warranty claim on 5/30/21 and have been waiting over two months for a call back. I have followed up twice on 7/8/21 and 8/15/21. Each time I am Told that the case Manager cannot take my call and a call back request has been submitted. The issue with the car is continuing to get worse and Acura customer service does not care to resolve the issue. Extremely dissatisfied.

I have just recently purchased a new 2016 MDX and currently have 3100 miles on the vehicle. I have some major concerns in which I am very worried about. I just went to the local supermarket for a few minutes went back to my car and tried to start it up. The transmission seemed to be locked into place the brake was very hard and the car would not start. I tried to start the vehicle up three times and it would not move. Eventually I called my husband and he came down, got into the vehicle and it started. Yet when I reached my home the event started again. Also the transmission seems to be jolting as if it is going in and out of gear. Another concern is that when it is cold sometimes when I turn the wheel to the left, it is as if there is not enough fluid where it is very rough. I had a CRV before this vehicle with 90 000 miles and I never had an ounce of a problem. Yet I have owned Mercedes vehicles and Audis and I thought they were problems. I hope this MDX does not top the German cars.

This company is known for luxury sedans and SUVs so there is no question about this companys vehicles having enough room. It is perfect if you have a family but they work if you are single as well. They have a beautiful four door car that rides very smoothly and has all of the modern features that you come to expect from a modern car. If you are wanting to have a vehicle with nice upgrades this is a good vehicle to have.

2008 Acura MDX rear cupholder - We had an issue with the rear cup holder not opening properly. It was getting stuck. We dealt with it for several months. Finally, I decided to bring it in. They said, It looks like liquid was spilled on it, and could not be fixed, needed to be replaced. I paid for replacement parts and labor. Within a few months, it was doing the same thing. I questioned if my original one was defective and, in fact, not my fault at all. I asked if they could please fix and have the part ready so I would not have to make the trip out there again since it takes at least 2 hours for oil change. When I got there, they said, It looks like someone spilled liquid in it; we will order another one. It will be a day or two. I was frustrated because NO ONE spilled on the new one. Now I had to come back again when I specifically asked so we could avoid this.Then I find online an Acura Service Bulletin stating there are issues with this. Several people have the same problem and bring it in to have it fixed under warranty. Now I am really frustrated. When I confronted the service rep, Charlotte, she said, Well, that could be a new bulletin. No, it is 5 years old. Why did I have to find this on my own? Why did they just keep telling me, You spilled liquid? I expressed my aggravation and stated that I wanted my money back for the first one that I should not have had to pay for. She told me to call Acura. I said, Im in Acura dealership; who do I call? She said, Call California. Seriously! Then the service manager came out and said, I am not replacing this one as it is sticky, as he proceeds to show me the outside of the housing unit, which clearly has no effect on the internal mechanism. Then he began to ask me to read the bulletin.After 2 new cars from there and 8 years of loyal service to them? I spent thousands on new tires, service appointments, new parts, etc. And I am left with, Call California. I am very disappointed and I will no longer service my car there. I will no longer consider Acura for any future purchases.

The Honda Acura had many models including SUVs or sedans. I have an SUV car and it is very convenient for the snow. It handles snowstorms pretty well and is able to get up the hills. The car looks luxurious and has an expensive feel to it. Definitely cheaper than the Lexus or BMW but has many similar car features. The additional higher end features are included in this car. It has many advanced features and upgrades including the sound system, sunroof, Bluetooth accessibility, roof rack, heated seats, GPS, parking cameras in the front and the back. This car seats 5 people including the driver which is perfect for a regular sized family. It is good for vacationing and there is a good amount of leg room when seated fully and no one is really cramped or smushed together.

I have a 2014 Acura MDX that I bought brand new in February 2014. Test drive was fine but after about 1,000 miles I began to notice a grinding sounds coming from the front of the vehicle that sounds tied into the transmission as the grinding changes as it shifts through the gears. I called customer service 6 times leaving messages for a rep to call. When I do get a call back I am told they will have a manager contact me which never happens. How many times should a customer call before an issue can be resolved?

I am faithful Honda buyer. Currently, I own a 97 Prelude, 08 Accord V6, 08 Pilot and a 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension that rattles at 12k miles. My dealership (Continental Acura of Naperville) took countless of trips to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits, it was determined that the battery holder was cracked. Now, the car has 33k miles and the oil sensor switch has malfunctioned. In all my years of owning cars ranging from 0 miles to 200k miles, this has never happened.My car is past the warranty, so I am out of pocket $230. However, if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I own a 08 Honda Pilot and I have never had any issues. If you are considering buying an MDX, I employ you to take a look at their cheaper sister, Honda, who has better service and quality. And if luxury is what you really want, then go check out a Lexus. This is not a biased view, but rather a fact from US News and World Report, Motor Trend and Edmunds. I also talked to a US rep (1-800-382-2238, if anyone else needs it). There’s no help on the matter, just an apology for the poor product.

There were many body styles, years and color selections. I preferred a more modern style. Deciding between a smaller sized car or a bigger heavy duty one was the hardest thing. They have some that are cramped feeling but then they have spacious ones, from two to six passengers depending on the model you choose. There were different features available for different models. They had a trade in options, and great payment options. And a lot of customizing options.

I leased a new 2018 Acura ILX, with 20 miles on the car. Drove home, and fitting and finish is below average at best. No spare tires, very cheap. After 2 weeks. the fuel gauge is still at full level, added a tank full of gas, well, it still shows full :-), contacted Acura client service, they suggest to tow the car to dealer for repair, called dealer, told to local Honda dealer for help? Dont lease Acura ILX like me, because I have to drive around to dealer, waste all the miles and plus the time to get a new car fixed. The car is louder, rough at low speed and they want 30000 dollars for it. Is this what Acura has become?

There are different type of brands, small, medium, big and a variety of colors and options. Everyone can find what they are looking for for a decent price. The car was white with a lot of features like ac, automatic, tinting on the window, leather seats, huge mirrors, reclinable seats. It was really easy to use and the manual helped with any issues. Its a very good car for a modest family with kids. The car seat were really comfortable, even for a long drive, lots of legroom for passengers and easy access with the 4 doors.

I use this car mostly in the city so for its purpose it is solid. However when I do hit the highway there is no question I am secure in this vehicle. Performance: not the best off the mark but it handles well. Put some snow tires on and your good all winter. ACURA is part of the HONDA family and I am a Honda fan so I felt confident in this purchase. This car is a mid level SUV which stands up very well. It drives not as smoothly as some higher end makes but certainly delivers a quality comfortable ride. The Nav system needs work and maybe theyve fixed it since my 2014 but for now I dont get to use it. I drive off my phone instead. I cant really speak to gas consumption as I drive very little but so far, is reasonable.

I purchased it used around August of 2010. The vehicle had approximately 122,000 miles on it and was in great shape body wise and mechanically. About four months ago, I could feel the transmission beginning to slip. Recently, it has become dangerous to drive this vehicle. While accelerating, the car will slip into neutral. I was nearly rear ended by a vehicle following too closely when I lost power. Once, while stopped at a red light, it drove with my foot on the brake and the car went into reverse. If I had hit the gas hard, I would have crashed into the vehicle behind me.

This car brand offers the sporty model (ILX), the mid-size sedan model (TLX), the larger sedan (RX), the two SUVs (MDX and RDX), and an expensive sports car (NSX). All the cars are tastefully designed inside and out. The Acura brand provides in their standard cars what most others charge as extra. All the cars have leather seats that are very comfortable and superior handling. Most of the upgrades were nice to have options. The description was good enough to understand what Id be getting if I opted for some of the personalized options. Passenger capacity in all Acura models is as expected. Sedans comfortably fit 4 people and the SUVs can fit one more.

Acura offers sedans (large and smaller sizes), 2-door hatch back, and SUV models good for a range of family types and vehicle uses. Theyre mid priced luxury cars. The Acura I purchased was a sporty 2 door model with a hatchback. It had features for adjusting the handling. I thought the round headlights on the Integra looked cool, too. Acura offered a variety of trim levels. There were options for radio, CD player or 6 CD changer, upgraded speakers. Some were offered in packages, such as wheel upgrades and performance tires. Acura has auto types equipped for 2-6 passengers. You can select the car that fits your needs the best, from sport models to SUVs. I was single when I purchased my sport model.

I purchased a 2015 Acura TLX Oct 2015. Day 1 of picking up the car it had a rattling noise in the speaker. I reported it to John Eagle where I purchased it and brought it back for service. Since then I have brought the car back 7 times to the dealership and they have not been able to fix. They will not replace the speakers or anything in the sound system. I have the car volume on a level of 3 and it still make that noise. If I turn the volume up higher you can hear the knocking noise from outside the car. The dealership finally had an Acura District Manager come out on 7/8/15 and know they are saying that they cannot fix the problem and there is no fix for the problem. They kept saying it is indicative of the type of car. The guy I am working at Acura corporate said he will get back to me which means I have to call him 3 or more time to get a response. The dealership admits that there is an engineering problem with the TLX but there is no resolution for it. If anyone has any advice or how to remedy the issue please let me know. Very frustrated that I worked very hard to get a luxury car and realize that I got better service when I had Ford, Subaru and a Honda. This my seventh leased vehicle, 4 Hondas leased and they are going to lose a customer that has had great history. So upset with the situation.

TL I just bought a few days ago, but when I drive home the next day was found to have oil and water fluid drop on the ground. The problem; How do you sell defective car to me, it makes me very angry. I work busy, but also the release time to service with you pull, a push, everyone wants to escape. How to dont hide when pay.

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

I purchased an Acura MDX on 4/4/2019 and purchased an extended warranty for it, which is supposed to provide coverage for electrical and mechanical failures in the car. In 2020, we notified our local Acura Dealer (Pleasanton, CA) about an issue we were experiencing. Whenever we remote started the car, the heated seats would no longer operate about 50% of the time. We took videos of this occurring, and the dealer was able to duplicate the problem. They said it was an issue that needed to be addressed by the corporate office, as there was nothing the dealer could do.I have spent the last two years going back and forth with Acura over this issue, and the matter remains unresolved. At first they said it was operating normally when it did this. They also said they hadn’t heard of this issue before. An internet search revealed numerous online complaints from other customers about this exact same issue. There’s even a service bulletin put out my Acura about this in August, 2017. Bulletin number BTS 161203 Version 3. It states that the front seat heater control unit was suspected to be the culprit.Acura has refused to fix this issue, so I requested a refund for our extended warranty, which we paid $2695 for. We are experiencing a mechanical/electrical failure of the heated seats to work properly, and Acura has refused to fix the problem. Therefore, we would like a refund for the extended warranty, which was purchased entirely for problems like this.

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

I recently purchased a new 2019 Acura RDX a-spec and have been experiencing continuous issues and malfunctions with the infotainment system. Issues include system freezing, Calls not ending, unable to access navigation or apple car play, System remains on (sometimes all day) when car is shut off. System will shut off while driving and lock out of all functions. Loud screeching over speakers at random. Unable to adjust volume with steering wheel controls, etc. Several of these things I was able to document on video. I was instructed by the service manager to disconnect the battery and allow car to sit for 10-15 min before reconnecting. This sometimes resolves for a short period before the issues resurface again. Not to mention, a step that no owner of a brand new luxury brand vehicle should have to do. I recently took my car into Acura for service and they ended up keeping the car for 2 days to try and troubleshoot the issues. This is what the Service Rep sent me: Hey Tony, I got word back from my area rep that he has to cross reference the data with the field engineer to see if they feel like changing the infotainment system will address the concern or not. Some of the symptoms are known issues but have not had a fix developed yet, but we want to be sure we exhaust all options. After all that, they were unable to fix or replace anything. I was told that Acura is working on future software updates that they can push out to everyone, but for the time being, there is nothing that I can do. I feel like I bought a lemon that is probably dropping tremendously in value due to these ongoing issues. I would strongly avoid purchasing an Acura RDX and any other Acura with the same Infotainment platform. Acura RDX Owner Tony **

The ILX is a nice small car with good electronic features. The TL, TLX and many other Acura models have very nice exterior and interior designs and it isnt too small or too big and has nice seats that arent easily damaged. The cars work very well and have great helping technology. The upgrade options are very good just a little pricey, the upgrade includes extra things for the car to make it look and perform better which adds onto an already great car. Acuras are very good for family, you can fit 5 people in it which is a good size, there is enough space to take little road trips.

Bought a 2017 RDX Advance only to find out that 1/2 the features will not work without purchasing Acura link. Has been almost a week trying to set it up because they put in a wrong email address. It still doesnt work! I have found them to be unhelpful, and incompetent! Hands down my worst car buying experience! Like the RDX. Hate the customer care.

Acura MDX, 2014 - Nice appearance. Very nice ride, good Continental tires. Comfortable driver and passenger seats. Both are adjustable. Telescoping steering wheel. Excellent gas mileage, 32 mpg hwy. Good forward and rear visibility. Easy driving controls on steering wheel. Good rear view camera. Good road map and GPS navigation. Adequate mobile communication system. However, complicated destination setup and manual organization.

My husband bought a 2016 MDX from Acura Ramsey in Ramsey, NJ on June 27, 2015. One week after that he started having problems with the car. On Saturday we were out to dinner the car started giving weird noises and it said transmission problems. On Monday I tried to take the car to the dealer but all of a sudden the car stopped on RT 17. We had to tow the car to the dealer. When I was at the service I asked them what would happen with the car and they told me to talk to the sales manager Chuck **. When I went to his office he did not even told me to come in and I had to talk to him standing by the door. Actually first response I got from him was There is nothing to talk about. Go to the service and wait for your car. I asked him nicely what the procedure because it was a major problem with transmission. He again told to get out of his office and go to the service department and wait for the car. I did not understand why he was so mean and refused to talk to me and I asked him but he got worse. He kept saying Obviously you do not understand me again and again. I reminded him that I may not be a native speaker but I perfectly understand English and I am a US Citizen and I have the right to know what the procedure but he again treated me like an immigrant who did not understand anything. Unfortunately he was getting worse every time I opened my mouth. I did not understand why he was so rude and mean and why he was discriminating me saying that I did not understand him. I also have an MDX that I have bought from the same dealer in 2011 and I have been going to the same service since then. I have never ever been insulted and discriminated like this before. Actually I have never been treated like this in my life before. Brand new car stopped on a highway. I was totally traumatized and shocked. I did not know what to do. Instead of saying sorry he kept insulted me. He never ever not even once said he was sorry. I was so upset that I was shivering and crying but he seriously did not care about what happened or how I felt because of a car that we paid $60,000. This has been one of the worst days and treatment in my life. I like my car but I think Acura has the worst customer service and they do not think about doing anything about it since my husband also complaint about him via email a week ago and nobody responded his emails. I hope they will do something to improve their customer service and they do not hire these kind of people who do not know how to treat customer who has already bought two SUVs from them.

2016 Acura TLX only 69000 miles noise coming from timing belt, after taking to dealership the dealer came back that they don’t know what happened but the noise of coming from one of bully’s rubbing on the cover /camshaft so they will be installing a SHIM, what kind of repair is this? A 2016 acura cover under till 70K warranty. The dealer come back and said this will not be covered even though they will be taking the timing belt off and installing their SHIM. Called Acura. 3 hours on the phone and all they did and will do is give me the run around. Very disappointing with Acura.

I had purchased my $55,000 Acura RL from King just a couple of years before the high-end GPS unit went belly-up. It just quit working! I took it to Kings service department and was told: You must have bumped the unit when you were putting something in the trunk. (Say Whaaat?!?) Thats customer damage and not covered by the warranty. Its going to cost you NINE HUNDRED BUCKS and take about six weeks to get a replacement from California. Please know, the unit showed NO SIGN of being bumped while I was ...putting something in the trunk but King Acura would not budge. Need I say, my RL will be remembered as my first and last foray into the sordid world of Acura.

This complaint is about 2011 Acura TSX. I leased a 2011 Acura TSX. The front driver leather seat is so hard, so stiff the bottom stitches are so bad stitched. They can hurt your back, they are hurting my back very much. Before you buy it or lease it, try it well. And Acura is not doing anything about it.

The Acura has a variety of different cars and usually all fuel efficient. When I purchased my car I looked at a variety of Nissans and chose the Acura due to the fuel efficiency of the product. I have a black model and love it. It is shiny and always stays shiny. I like the red color in this car. I did not do any upgrades on my Acura since I was trying to keep the cost down, but many are available. The best one in my opinion is the navigation system. The passenger capacity is also good and sits 5 including the driver. I dont think you can get better than that but I am completely satisfied with it. I am very happy with my Acura.

I am a huge fan of Acura as well as Samsung and anything about cars and electronics intrigues me. I own a TSX ACURA year of 2010, I am greatly in love with it. Acura has a nice sleek look that make it different from other cars on the road today in 2016. The best part about it that it is luxury but not too expensive, great running car and very dependable. Plus you can fit one person in your front seat and 3 in the back with enough seat belts for everyone. I like factory items on an Acura to keep it classy, however, I did spice up my TSX up with some custom wheels, black and chrome. They go great with the car and makes it look like a combination of sport and luxury. However, I have had an issue with the navigation system draining too much battery causing my battery to go dead frequently.

Before I purchased my Acura, I had a VW Passat and although the VW ran good, the upkeep was ridiculous. I had to get breaks and it cost me 1200! The final straw was that the rear privacy screen was broke and would not retract. I hardly ever use it so I was mind blown as to how it would break on its own, even more mind blown when VW said that they couldn’t fix it, only replace for $600. After that, I traded that VW in and purchased my 2008 Acura TL. I have made that car for 11 Years and have never had any major issue, just the normal wear and tear stuff but as far as reliability, they can’t be beat! I was rear-ended a couple years back and ran into the car in front so I had both rear and front damage. Insurance totaled the car cause it cost more to fix than what it was worth. They paid me $8000 for it and I kid you not, it still runs. I got a new hood and had someone paint and it STILL runs without any issues, even after being totaled and now having over 150,000 miles! Since then, I have purchased at 2017 ACURA MDX and it’s awesome. Fully loaded with all the amenities for thousands less than what you’d get from BMW or Mercedes. You just can’t go wrong with Acura or Honda!

It serves the purpose and really is all that is needed. It is stylish and yet passes safety tests. The car steers well and is smooth on the road. It has a lot of extras on the body and inside. I feel proud to drive it. Sometimes I just get in it and drive just for the pleasure it provides. It is leather on the inside and has a stylish sunroof. Also there are a lot of ways it can be personalized from top to bottom. It can come in several colors and personal choices. The tires can be upgraded along with the stereo system. There are lots of room with a total of five people. The belts and the seats are comfortable. It sits well and has lots of room upfront as well as in the rear.

Its been about 3 weeks now and my car battery drains over night. I have already purchased 2 batteries and have checked my alternator and its neither. Theres nothing on that I can see and when I looked online this was a very common problem with Acuras! If I would have know I would of never purchased. Very disappointed!! Took car to dealership and they couldnt find anything wrong and again they said thats all they see with these Acuras!!! And their unknown causes!!

I leased with Acura for two consecutive 3 year term and I initially thought it was a great vehicle (MDX) and great service until I decided to try another car company. I received an invoice for almost $3000 for excessive wear and tear. The report indicated that I had a poor repair and my car was NEVER in need of repair in the three years I had it! I was charged for two tires when only one didnt meet the spec requirements. Youre fine as long as you keep your money with Acura... They dont bill you unless you decide to leave. Fusion Auto Finance asked me to take the vehicle for inspection on Long Island and I live on Staten Island: it was a major inconvenience to me. The communication from Fusion Auto Finance initially billed me over $1600 because there was an error stating that my lease was overdue when it wasnt! The miscommunication to rectify that error was insane. Then, in dealing with Ms. Doreen ** and her supervisor Marissa **, the miscommunication continued in trying to ground my vehicle from another dealership. Overall, it was a nightmare that I never want to go through again. The corporate office (Drake ext. ** at Fusion Auto Finance) was rude and did not want to do anything else but collect my money. Its ABUSIVE and they (Drake of Fusion Auto Finance) made accusations of damages to the car and then accused me of lying when I said the vehicle was never in need of repair!! I will NEVER give my business to Acura again. They totally rip you off. There are so many other dealerships that offer better.

I loved the car and I was very happy with the interior. The stereo sounded great and the seats were comfortable. My two kids are comfortable enough in the backseat with all of their accessories. Three people could also sit back there. The trunk is roomy enough as well. However, anytime I go to buy a car from Acura the colors available are very limited. Im not patient so I drive away with a bland color. Every time I tell myself going in that in nor selling for less than I want but I always do. My car also came with the basics, but I could have paid extra to get a remote starter and an alarm system.

We knew pretty much what we were getting by the prior research we did. Good looking vehicle but very serviceable. Load with features without having to pay a lot more to upgrade to those features. The standard package was enough for us. There were choices within the choices so it was easy to get what we wanted. Found there were things to choose from that we didnt know existed. They were able to please both my wife and myself. We are a family of three; so room is never an issue. We would be comfortable with more passengers in the car. Plenty of space in the front and back. Storage is plenty as well.

Absolutely terrible experience at Mission Viejo Acura. I was told that I can do all the paperwork for a lease online/remotely and only after they ran my credit did they tell me and my co-signer (who lives 400 miles away) that we would have to come into the dealership to sign the paperwork and take delivery. This during a pandemic where every dealership delivers cars to peoples homes. I dont understand the ridiculousness of this experience. How is this okay???

My car is a 2016. I bought it used. It was in excellent condition. The acceleration is lacking somewhat. It has a hesitation problem. But its a nice looking SUV. Its smaller than the car I sold when I bought this. That was a Hyundai Santa Fe. The Acura has some convenient things. It has a moon roof. It doesnt use a key to start the car. Its a push button. Mine has fully adjustable front heated seats. They are leather. Id like to have cooled seat because I live in southern Arizona. Overall its a good car thats a little hard on gas, however.

I purchased two CPO Acuras. A 2014 RDX with 8000 miles on it and a 2015 TLX with 5,000 miles. Since then have performed all maintenance as specified through a dealer. I have had issues with both vehicles as described below. With under 50,000 miles on the RDX a check emissions light came on and I replaced a front rocker arm oil sensor switch. One month later the light came back on and I was told the the vehicle needed to have a software upgrade for the engine and transmission for $200. 3 days later the light came back on and now the Im told the rear oil sensor switch needs to be replaced for another $300.With TLX I experienced something I had never seen. Approximately 3 or 4 months after replacing the battery at the dealer the car shut down completely at an intersection with no power on to anything not even the emergency flashers. I was forced to call the police and a tow truck to get me to the dealer $400 later the dealer informed me that the replacement battery had failed. Of course they replaced the battery at no charge but no compensation for the cost of the tow or my time (I was on my way to a client). I would seriously advise anyone looking at spending the money on an luxury brand to be advised to careful consider not only the vehicle but how youll be treated afterwards.

I have driven Honda/Acura since 1993 mostly with success until this last Acura. Because of social media, Acura service departments and other local owners as well as my own experience I know my current model of TL had many issues. I unfortunately had several of the models issue GPS disc drive, splitting of the dashboard, Power Steering leaks all of which can be verified by a simple google search. Here is the issue from the social media. They said contact Acura customer representative. The answer I received is that dashboards crack; but out of good faith we will fix yours for a $1000 which they claim is 50% of the cost. First, dashboards just do not crack. I do live in the south but I park in garages most of the time out of the sun. Second I had a recall on the Power Steering hose. They said it is fixed but I get a leak that I must fix. Confuses you? Yes, me too! They bottom line is there is no such thing as Acura customer support. They are rude and only out to help dealerships.

2007 mdx - I have 2 acuras and love both but will never buy another. Transmission error light came on at 90500 miles. So i brought it to Oxmore Acura in Louisville. They did a test and showed me a report that the PCM failed and stated it had to be replaced because the car could stop running. I paid the $900 and they replaced it. After it is replaced they tell me i need to replace the 3rd gear pressure switch. I said I thought the problem was the PCM since the reason I came in was I wanted the transmission issue corrected. Turns out the FAIL wasnt because of any transmission problem but a recommend change because the car was 7 years old. I feel like that was a fraud. Will never step in a Acura dealership again.

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

At the beginning of this summer, my dashboard randomly started cracking above my steering column. The crack has extended all the way to the windshield and split off in one direction. Also the passenger side has started to crack around the airbag. An expensive luxury car like this should not have these types of issues. I love this car, but now every time I get in, I cant help but feel that I am driving a piece of junk.

Acura is a really nice car, has good quality and it drives great. It also looks great on the outside and inside. It has one of a kind color, has great features and no other cars have classy looking. You can choose from up to date technology and it has great choices for your lifestyle. In addition, it has plenty of room for passengers. I have SUV so I can fit my whole family. Theres a lot of room when I go to the grocery shop or store. Overall, its a great car inside and out. I love this car and I would buy it again. I would recommend them to anyone looking for an awesome car.

The brakes in my brand new RDX have been squeaking since about a month into owning the car. It started happening when the weather got cold. The dealer replaced the rotors and brake pads but the noise is still there. Now Im told by the dealer and Acura Corporate that theres nothing they can do. What? How can that be? This is a $50,000 car and it sounds like a NYC Bus or an old beat up car. Its embarrassing. Apparently this has been an issue for a couple of years and had I known it I would NEVER have bought this car. How do you tell people who spend so much money that you cant fix squeaky brakes! Shame on Acura.

Overall love the Acura TSX. V6 is great. Mechanically any issues have been minor, mostly electrical. But the finish isnt holding up as well as I would hope or expect from Acura. Had peeling paint issues with a prior Honda product as well (Accord).

All their cars are nice, reliable power options, great inside and out, last a long time and they have family cars and sport cars depending on your needs. These cars always have looked good and seems to get better with time. The features have got better over time, better radios, better interior design and power everything. At the dealership you can customize your car with tinted windows rims, also custom colors you can change out the interior colors and you can add TVs. Depending on the model of the vehicle you purchased you can sit anywhere from a two-seater to a full-size family vehicle just depends on the preference of your family.

2006 Acura TL - I called the Acura dealer cause all of a sudden my dashboard is cracking everywhere. I know several more having same problem. This is a defect and should be recalled. They want to charge me $2050.00. I have always took care of my car and its weird not only mine in my hometown is doing it. Also my Bluetooth wont connect. I talked to Acura corporate, they told me to take it to dealer cause my system might need updating. I did that and they just brushed me off without helping me. I am very disquieted especially with dashboard cracking everywhere when I take care of it and keep garaged.

Called Acura when I got flat tire this morning. It is now 3 hours later they just arrived. There was no spare in car. No Acura emergency service like other brands such as Mercedes and Lexus. Very little help for person who does not know how to handle the problem. We own three Acuras. Never again will I buy one. With Mercedes or Lexus you call and they come get you and car. They repair. None of this arguing for a tow truck. No need for a million explanations. They just lost my family’s business. What a shame.

2008 Acura TL - Worst vehicle I have ever owned. Acura does not stand by their product. Purchased new and dealer maintained. It has cost me thousands of dollars in repairs. Major wiring issue early on not covered by warranty. Accelerator pedal pump system went out 200 miles past warranty, called Acura hoping they would cover it in good faith but they could not care less. Now the transmission is really clunky. I have had so many problems with this car. Afraid every time I drive it something will go wrong. My 99 Ford Explorer with 182K mile has never had any issues. It hogs gas but is way cheaper than Acura repairs.

I love the size of my Acura ILX. It has the feel of a much larger car and drives and rides great. It has plenty of power which many small cars lack. I’ve had no problems with my car during the 3 years I’ve owned it.

There are a number of models to choose from and they range from the lower, cheaper models to the more expensive models with all the bells and whistles. It is a relatively higher end brand – not going to be on the lower price of cars but there are other brands that are much more expensive. There were a lot of personalization options available but of course they are all pricey but you get what you pay for. Overall I was pretty happy. It is fairly roomy and a little bit bigger than other cars. I am satisfied with passenger capacity.

We purchased a new Bellanova White 2015 Acura TLX in June. We noticed that there were runs and pits or dimples in the paint in several areas of the car. After contacting the dealer, they took the car in to repair the paint run. The service manager took pictures and sent them to the Regional Rep who approved repainting the runs, but since a camera could not pick up the pits, the Rep said that he would have to personally inspect the vehicle. The service manager told us that his staff would inspect the entire vehicle and he sent it out to have the runs and pits repainted. After having our car for about 2 months, the pits in the paint are still not fixed by the dealer. The regional rep, who was scheduled to personally inspect our car on Oct 20, 2015 cancelled the viewing and to our knowledge has never seen the vehicle. We have contacted the Acura corporate office and they notified us that Acura will not take any responsibility for the pitting/dimples in the paint and they dont consider it a defect. BUYER BEWARE!!! Our only option at this time is to report this matter to the State Attorney General and apply for a solution through the states Lemon Law. My wife and I have owned 8 Hondas/Acuras since the 80s including 1 new RSX and 3 new TLs/TLX. This is the most disappointing new car, or used car purchase either of us have ever experienced. As I said earlier, BUYER BEWARE!

BUYER BEWARE! I bought the 2019 RDX about 5 months ago and just brought it back to the dealer for the 3rd time for the same electrical problem. Apparently I found out today that Acura was well aware of the situation however, let the dealers sell the cars with this defect. The dealer and Acura, who dealing with is a nightmare (Acura) stated a patch to the software had to be created to stop the problem. So why would they sell a car that they knew had a defect? So have a case open with Acura. I dont even want the IT anymore and will be bringing this to the attention of the WFSB - Channel 3 Eyewitness News so that we can make this misrepresentation known to the public (in Connecticut) anyways. There were 7 other RDXs in the lot waiting to get repaired - I dont know if it is for the same reason but what does that tell you when you see 7 2019 cars needing to be repaired. Dont say you have not been warned. This is totally unacceptable and the customer service is horrible from Acura. My case manager does not return calls and when I spoke with a so called supervisor at Acura she states, Well you need to deal with your case manager, I dont do that. So what exactly does a supervisor do? This is a nightmare!

We had leased our Acura MDX through a local Acura dealer. The experience was fair. The showroom tries to portray the brand as a true luxury car, but most salesmen seems fast-paced, with the typical gimmicky talk and cheap suits. The Service was even worse. Anytime the car would require scheduled maintenance, they always tried to upsell us on things like Automatic Transmission fluid change, stating it was very dirty (after only 8,000 miles?), despite the fact that the maintenance schedule doesnt require this fluid change until 20,000-40,000 miles. Filter changes are also their favorite, stating that theyre very dirty and its bad for the vehicle.I never got the impression that the Acura brand is synonymous with luxury, unfortunately. Just a dressed-up Honda, and this trickles down all the way to how they sell and service these vehicles. The car itself has a few, very annoying issues. For one, the front windows are extremely loose, and when opened even slightly, rattle beyond belief. Acura Service techs state this is how theyre designed, and that its normal. It pretty much renders driving around with windows lowered impossible, and from the sound of it, Acura owners have gotten used to it. After almost 3 years, were still struggling with getting used to it.The infotainment is brutally slow. If you click on Settings or any other option, it often takes 2-3 seconds for the screen to refresh and show the desired information. Having rented a BMW X5, or even a Volkswagen Touareg, the computing power of their infotainment systems is much more up-to-date and intuitive. The interface design on the infotainment touchscreen buttons is also very primitive. Like something youd find a first-grade graphic design student do. Certainly not the luxury experience theyre selling.Overall, the exterior is neat, slim, with touches of chrome here and there. The interior is also nicely done. I am surprised as to why the third-row seats do not have A/C vents (like the Honda Pilot, which sells for considerably less does). The power liftgate has failed us more than once, and the remote engine starter oftentimes just stops working, requiring me to manually disconnect the battery to reset everything. Ive given-up taking the car to the dealer for every little nuance. Driving-wise, the car is light and responds well to steering input. Power is adequate, and AWD system performs remarkably well. Despite all of this, we wont be leasing another Acura again. We feel that too many corners have been cut, and not enough attention to detail has been paid to areas that really need it to qualify this vehicle as a luxury one.

Super dependable car and have never let me down. The gas mileage is super good for long rides... love all of the different styles and brands this car have to offers. And very spacious. I would recommend this car if you have a large family of at least 5. Lots of storage and very comfortable seat to ride with joy and peace. The passenger cap of mines is up to six people to sit. And another great thing that I like about it is that there still leg room to move around. The car that I have is more like a crossover and thats the great thing that I like about it the most. Also it came fully loaded, with seat warmers and a 6 disc DVD players.

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

Acura offers everything from sport utility vehicles, sedans and coupes. Very wide selection of quality vehicles that are reliable, stylish and dependable. There is something for everyone. Acura vehicles are very up to date and comparable to other makes of the same kind. Available upgrade options are extensive on all models, the options are designed to accommodate all drivers... With all the latest technology everyone is sure to find something to satisfy their needs. These vehicles are roomy and spacious with room to seat all passengers and the driver comfortably while also leaving ample room for cargo or other items.

I am writing this review to improve this service. It appears that only the people who have had trouble with their Acura vehicles have left reviews. Think of how many people own an Acura. Hello people. This is only a handful of owners. I am sure there are just as many complaint with any other manufacturer. Here is a better idea. Lease your vehicle before you buy it. If you dont like it, and you bought the malfunction/replacement protection plan, you arent out anything. It sounds like most of these people are just ignorant, and like to cry about something they were too cheap to buy. You people bought a luxury vehicle. Buy the protection plan. It isnt that expensive. If you bought the vehicle, buy the protection for it. You obviously have the money. I just got my first Acura, and I feel you are just trying to scare potential buyers, because you had problems. I love my car. It is the best car I have ever owned. Its comfortable, stylish, has plenty of space, a V-tech engine, heated seats, GPS navigation, all leather interior, power everything, moon roof, and it handles like a dream. On top of all of that, I have their cheapest vehicle, an ILX. I have only had it for two weeks, so my opinion might change, but as of right now, you people sound like spoiled adults who have always got what they desired. Why did you buy it? I tell you why. You heard they make luxurious vehicles that run forever. Why have you heard that? Because they are made by the same people who make Honda, and everyone knows Honda makes great cars. If you want to whine, buy something else. You wont hurt their business. Buy a cheaply made Mitsubishi or Hyundai. Quit trying to ruin peoples driving experience, because yours was.

Our 2007 MDX was taken in for A/C evaluation. The A/C was repaired but then we were given a list of other items that needed attention: Drive Belt (glazing and cracking), Engine Coolant Dirty, Power Steering Leaking and required new pump, right front stabilizer Links needed replacing. Plus all fluids low and dirty including the transmission and brake fluid. After picking up the vehicle with just A/C service, I immediately drove it over to a reputable repair service that is AAA approved. The only item that would need to be replaced within the next 10K miles or so was the right front stabilizer Links. The mechanic showed us the power steering = no leak, the fluids = clean and full, and the drive belt was perfect. How do dealers get away with this?

I have been giving business to Acura since 2010 and I bought one TL, leased TL/RLX. You could say that I was a loyal Acura customer. Least as I had expected, Acura stole my money and screws me up. When I was leasing the 2014 RXL I signed out auto-payment via my checking account; for fear of continuing charges from my checking account. I asked my bank (Citibank) to stop the auto payment in November, 2015 and I had been sending checks every month since until I traded the 2014 RXL to 2016 RLX in May, 2016 in Acura of Westchester and as usual, the dealer pays off the remain value and I signed a new lease with Westchester Acura. So I thought, and you will think as well, that the 2014 RLX car is left behind me. Lo and behold, in July 2018, I received a letter both from Acura Financial services and collection agency charging me $1651.98. When I first called Acura Financial service, a man with British accent told me that I did not pay the last month payment (which is strange, even it were true that I did not pay the last payment, it would only be $825.99, not $1651.98). When I called them back again from my vocation on 07/31/18, Acura financial told me a totally different story -- Because Acura overcharged me 3 months (twice of $825.99), I called my bank and the bank reversed the overcharge. Now Acura wants me to pay extra money, when in fact that the dealer had already bought off the older car and I am under new lease over 2 years! Acura had overcharged me more than 3 months and only month even charged me 3 TIMES! That is stealing because by contract, I only authorized Acura to charge me once a month! Not only that Acura lying to me by saying that they had been trying to contact me during the past 2 years, which is the biggest lie in the world -- because I have never received any mail/call regarding the 2014 RLX until July, 2018 and I have been paying the monthly payment of the 2016 RLX every month. I called Westchester Acura and spoke with the General Manager who was angry as well and states that he will contact Acura Financial Services in the morning. Regardless what outcome it will be, I have lost trust and confidence towards Acura and would like to share this experience with you guys, especially the potential buyers -- stay away from Acura unless you want to be screwed up and potentially have your credit scores affected negatively and being bullied and discriminated like this! I plan to go to court if this matter is not resolved. Watch out giving business to Acura! Watch your wallet because Acura may steal from you like what they did to me!

Would not recommend Acura/Honda to anyone! They are the worst. I purchased a 2018 Acura MDX in Aug 2018 from Paragon Acura and I have been having problems with the vehicle since September 2018. First the car would not move when I put it into reverse or drive. When I finally got it to move it started making a grinding noise. I took it to Island Acura and they said my transmission is overfilled with transmission oil. They drain it to the right level. When leaving I heard a winding noise coming at low speed and decelerations. Took it back to the Island Acura and they said its coming from the transmission and front diff. They refused to work on the MDX bc I did not buy the car from them and said I have to take it back to where I bought it from. I took it back to Paragon Acura and they kept my MDX for over 3 weeks and did not resolve the issue instead they caused more of an issue. They return my MDX with damages. When I reach out to Paragon about the situation they said they will contact me back within 15 mins and they never did. I had to reach out to them the next day. I contact Acura cooperate and them seem to not care at all. My car only has 2200 miles and it dont seem to be a problem with them. Still have transmission problems. My quarter panel, rear bumper, front bumper, driver door, and inside the front door jam have to be painted. Plus my car is filthy with some interior damages. I also received a parking tickets while my MDX was in for service at Paragon Acura. This is the worst car company I have ever dealt with. DONT EVER GET A HONDA/ACURA PRODUCT! NOR DEAL WITH PARAGON ACURA!

I bought a 2008 MDX new and have had battery problems since the first year. It has died on us so many times that Ive bought a charger that we keep in the back to jump it since it happens so often at any place such as the airport, work, or at home. Ive taken it to Acura twice. They say it checks out fine and wouldnt replace the battery for me so I bought a new one. It did slightly better for a short time - two weeks. Then it started dying again. We always leave the dome lights off but if you dont drive it for a few days, or listen to the radio for an hour with the car not running the battery will die. Something is draining the system but the Acura service department while nice seems to be in denial of a problem that is rather common with their vehicles. The nearest dealer to us is 45 minutes away so dropping it off all the time is an inconvenience.Weve had problems with the stereo. We are on our third new head unit, and several different memory setting problems that were covered under the warranty. I was ready to get rid of it after the second year. It is my wifes first new vehicle and she wanted to keep it for at least 10 but I’m hoping to talk her into getting rid of it this next week. The MDX has a nice quiet smooth ride but everything else weve dealt with leaves me to advise you to buy a Lexus, Audi, Volvo, etc. We were going to give this MDX to my father-in-law when we got a new vehicle but I wouldnt want him to be stranded with a dead battery or deal with more issues Ive been reading about in the forums. Our MDX only has 59,000 miles.

Having purchased 5 new Acura from Crest Acura in Syracuse NY I expected some consideration for being a very loyal sales and SERVICE customer. When considering purchase of a sixth Acura I encountered Jim **, a very disappointing encounter. Upon having my TL (purchased new at Crest and fully serviced at Crest) looked at for trade in, I was offered far less than book value. When I questioned this, I was told by Mr. ** that he couldnt pay more for my car than he could buy one for at an auction, no consideration for a one owner fully serviced Acura from his dealership.He then challenged me to visit a competing dealership to determine if I could get a better deal. I did and I did. Upon learning that I had traded elsewhere Mr. ** spent 5 minutes running my new vehicle into the ground and telling me how unhappy I will be. What a very sad individual he is. He could have saved a very loyal customer if he had used appropriate business protocol. An example: Im sorry you arent happy Joe, what can I do to correct the problem? No he acted like a spoiled child who didnt get his way and totally ruined a good relationship.Ive been in business for 35 years and have handled a number of complaints. Ive found that attacking the complainer, defending your behavior does nothing for the business except lose a potential client, something Mr. ** easily accomplished via his negative behavior. He could have saved me had he been a professional rather than a spoiled child who doesnt belong where he is. You can be right but wrong and you can be wrong and be wrong. Whos the real loser here?

I leased a 2016 Acura TLX V6 AWD approximately two years ago, I finally traded it in recently: I attempted to address several issues that were not rectified to my satisfaction: 1. Transmission shifting issues, abrupt shifts and downshifts as if you are being rear ended. Dealer supposedly updated software, issue remained unresolved. 2. iPhone Bluetooth issues with new iPhone. Contacts do not populate, had issue for four months and was never resolved, they blamed Apple for the issues. 3. Brake rotors warped after close to a year and leads that 13k miles, they blamed my driving, had to pay to get them resurfaced. 4. Brake calipers rusted, cosmetically unappealing, I was told it does not affect performance even though they look horrible through the big alloy wheels.

My Acura TL 2014 model was purchased new and I never had a black vehicle but always seen black cars and they looked great. The vehicle has a V6 engine and plenty of power and the style is sleek, aerodynamic curves and it a great vehicle. The only issue I have are the tire sensors fail consistently and these are a nuisance as I have my own pressure gauge to measure the tire pressure. The vehicle rides so smoothly on various roads while steering is very comfortable and ease to control the vehicle. Overall I recommend this vehicle but my taste has changed in terms of car type. I would like to pursue a mid sized SUV in the future.

Do not try to purchase a vehicle from this Dealership…. Very shady, unethical business practices!!!! I came in to purchase a vehicle for my daughter. Found her dream vehicle, took it for a test drive, made an offer on it, they accepted the offer, gave them a down payment of $1000, as per their request, received a fully executed purchase agreement signed off by David ** (Finance Mgr). My daughter wanted to finance it on her own in which they tried to get for her. After a few days I said forget it. I will just pay cash for the vehicle. I asked if I could come pick on Friday. They pushed me off until Monday. When I called on Monday they said, Let’s try for Tuesday. On Tuesday I received a call from the salesperson, who stated, oops they sold the vehicle to somebody else. How can they sell the vehicle to somebody else when I had a purchase agreement, money down on it…I immediately called the general manager, John ** and left several voicemail and written messages for him, three days in a row… Not even a courtesy call back. They still have my $1000 downpayment… Also they tried to sell me a car with 15,000 more miles on it in horrible condition, different color... Saying it would be an even trade. Not even close. Stay as far away from this place as you can. There are other reputable Acura dealers that are so much more professional and ethical and do the right things for their customers. I will be putting in a complaint with the Better Business Bureau as well as also writing a letter to the corporate office of Acura/Honda to express my opinion and our Attorney may be getting involved to seek legal recourse… I do not understand how in this day and age something like this could have happened… Nobody had an excuse for it. They just said the vehicle was sold…. Stay away!!!

I purchased an Acura Care certified extended warranty when I purchased my MDX from the Acura dealership. However, just before my warranty was set to expire, my car broke down due to a seized motor. I had the vehicle towed to Acuras service center, Pleasanton Automotive, because the vehicle was still under warranty. They dismantled the entire motor, called Acura Care who sent an inspector, and the inspector determined that Acura Care would not cover the repairs because the vehicle was damaged due to negligence. At this point, I would like to note that I have kept up with the preventive maintenance on the MDX - regular Mobil 1 synthetic oil changes and vehicle inspections done at Walmart, and regular tune-ups and inspections done at my ex-husbands automotive service shop. The Acura Care inspector said he determined that my car had been run without oil which caused the motor to become extremely overheated and seize. However, not once did my car show any indication of overheating, nor was it ever run without oil. When questioned, the Acura service advisor confirmed that the oil was full, there were no metal shavings found in the oil, and the vehicle did not have any leaks. The Acura representatives have verbally blamed Walmart for the damage, but they refuse to put the accusations in writing. Now, Acura is saying that I have to pay almost $9000 for a new motor and labor, but I still believe all costs should be covered under the extended warranty.

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

Similar to the other post on the Naperville dealership, Ive been a long time Honda/Acura owner with an 89 Prelude, 96 Prelude, 02 TL, 03 Pilot and 08 TL. This latest TL has been by far the worst. Right at the start, the passenger side A/C was not working and that is basically the only thing that was covered by warranty. The rear breaks wore out after 20k miles and when I took it in, I was told that it is a wearable item and they would charge me just to look at it. I have never had front brakes wear out after that short of a time period, much less, rear brakes. I have very little city driving. Find out why the back brakes are apparently locking up? No way, my problem. The latest problem deals with water leaking into the car. I took it into the dealership where they took a quick look and said I needed to schedule an appointment so they can spend more time on it. I scheduled the appointment and took it in. They spent half a day and could not find the problem. I just now took it in again to show them the problem as it was happening. They took a quick look and said they would have to run a diagnostic and charge me for it. Ridiculous. To show that it is not just the dealership, I called Acura (client relations, I believe) and their only comment was too bad, your fault for not spending your time going to other dealers, etc. because it is now out of warranty by a month (everyone delayed long enough I guess). After going round and round, I gave up and told her that this is ridiculous that Acura does not stand by their vehicles and this is the last Acura/Honda I will buy. Her only comment was that that is certainly my choice and I am welcome to do that. So anyone considering an Acura (owned by Honda), there you go. Buy their car and you are on your own.

The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUVs, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

Even knowing what you are looking for, looking at the various models at the Acura dealership is helpful and exciting. Knowing what features are included in which models is a must going forward. The sleek lines and smooth new-car finish is just the beginning in your hunt for decisions and choices. The backing camera and individual temperature controls are a must. Color, features, accouterments, specifications - the wonderful decisions you get to make are just part of the incredible journey. Decisions like these are always fun! Passenger capacity is always something to be considered when choosing a vehicle. I would always expect at least a 5-passenger vehicle. This was easily accomplished. The best part of my year.

I got RDX 2018 model. I mainly tells what this lacks compare to other non-suv models. I expected decent options when I say word Acura or luxurious model. Rear passenger leg room is so small, my old Toyota Camry got much larger leg space. Acura provided two 12 v chargers. Guess what, they are cigarette lighting chargers. If any passenger want to charge their phone, they need to buy compatible charger. What a life! No power windows for passengers. No telescopic steering wheel, means no adjustments. Now, good things about this one, smooth transmission ride, power steering control, vehicle stability, and its sleek look and design suggestion, compare option from similar vehicle class and buy!

I have a 2016 RDX. Great car. Drives well. Nice features. But really awful tech that reminds me almost every day that Acura has not been able to fix the multiple IT problems in over a year. Bluetooth will not connect correctly. Car will attempt to make calls (to my phone) intermittently. Goes to mute when all screens and audio become non-functional... Overall, I would choose a different brand as IT is so integral to the function of a car now, and Acura has completely failed in my case.

I left my Canadian 2001 Acura 3.2TL at AutoWest Acura of Stevens Creek for a recall check up on the automatic transmission overheating problem on 1/30/2012. I communicated with Sarah from Canada Acura client services and she said that AutoWest Acura of Stevens Creek just needs to give her a call and shell provide the procedures necessary to perform the recall. Jaime from AutoWest Stevens Creek, on the other hand, left me a voicemail yesterday at 6:42 pm saying that his service manager needs to do more research on my car before working on it and that the last Canadian car that was brought in about a year ago sat there for 3-4 months, almost 5 months, and he implied that I might not want to wait that long to get the required service from them.Quoting their recall letter, What is the problem? Certain operating conditions can result in heat build-up in the transmission second gear set on certain 2000-2003 vehicles. This could result in gear tooth chipping or, in very rare cases, gear breakage. Gear failure could result in transmission lock-up and a crash could occur without warning. In most cases, abnormal transmission noise will indicate a problem.I refuse to accept the fact that they are showing absolutely no urgency in having this defect remedied. It is ridiculously that a dealership who sells Acura cars could not locate the necessary documents to prove that this recall exists. I literally had to make all the calls and walk the service advisor through their own company website as if it was their first time seeing recalls. Even then, Jaime insisted that the recall letter on Acuras website was not enough information.Who dares buy an Acura now?

I took my car in because of a noise I heard in the right wheel well. It seemed like brakes to me. Marin Acura told me it wasnt the brakes; my brakes were fine. The front read 4 and the back 5. I asked if we should replace the front and they said No. I said, I dont want to have to come back in a few thousand miles to replace the front brakes. And they said, Dont worry, you have a lot more than a few thousand miles to go on them. It turns out the front brakes needed replacement immediately. Their diagnosis was completely incorrect. When the brakes were measured again, the front were at 0 and the back were at 6. In other words, the front were completely worn out, and the back had more left than Marin Acura had diagnosed. Dont take your car to Marin Acura for brakes, or for anything else, for that matter.

Many models to choose and I liked the way the car moved on the road because the way it drove was colorful and bright and lovely and swerve so really today I will drive to work forever. So many features of this car to deal with. It was so cool to put the windows down and ride around in the fancy car with the leather seats and carpeting to dress up the fur. Got to upgrade all elements with leather seats and heaters and sunroof and satellite radio and automatic windows and trunk space and tires. You can fit so many people in the car. It is almost like you are going to the zoo and take your whole family.

I was very impressed initially with the car, it truly lives up to its reputation. I have been driving Acura for many years as my father did when he was alive. However, when it comes to customer care, I can tell you that the dealership fell very short. I had to replace the windshield due to a crack. Once the windshield was replaced, it then needed to be re-calibrated. When I contacted Center Acura, they told me that they were very familiar with this issue - no problem. It would take about 1.5 hours to do the job. Come very early in the am. So I did, to discover they could not calibrate the windshield because it needed a specialized silicone film first. They said, We will order this and call you next week, but should take a couple of days to get. They never called - two weeks later, I called and they said, We forgot to call you. I couldnt believe this since Acura is totally customer oriented.I rescheduled for this past Monday am - when I brought in my car, the service representative said, I will need to do extensive research on this. I replied, This is unacceptable. I had to leave because I was taking time off work. Several service department employees sent me emails and text messages asking me if I was satisfied with the service I received??? I promptly replied to all of them via email, text and phone calls. No one replied!!!I then ended up calling client relations. My case was assigned to a rep who I just spoke to. She listened but did not grasp the issue - the main issue is the lack of response to the customer. She perseverated about getting someone to do the work. I re-explained my position again, she ignored me and said this might be a good training issue for the dealership. In the meantime, I, along with my insurance company who offered to pay for this are attempting to locate a vendor who can do the job.

I purchased a 2019 Acura RDX. EPA standards, it should receive 22 city/27 highway. I have curtailed my driving to TRY and get anything higher than 22 and am not able to achieve it. My commute is 30% city and 70% free traveling highway, so I should easily be able to consistently achieve 22. Currently, sitting at 20. I have read a ton of reviews and anyone that pays attention is complaining about the same misrepresentation of the MPG. Also, the Android Auto was a part of my sales pitch in November 2018. Its mid-January 2019 and its still not released.

Acura offers quite a very big variety of cars and is my trusted brand so I would highly recommend them when youre looking for a car/truck. I would go to them day/day for cars/trucks. My car is quite the piece from them and theyre amazing. Theyre also very trustworthy. They have their own style and it is beautiful just the way the cars/trucks are.

Acura has a lot of options depending on the size of the car that you are looking for. I would recommend that you try different ones. They also have a lot more of high tech options that are necessary in this age. Sports car SUV sedan has great stereo equipment and easy to learn how to work things. As with technology there are many options that you can gauge which ones are more important and fix those ones and personalize as to your comfort. Plus their cars are very roomy have plenty of room in the back of the car space for cargo and really good amount of leg room in front and back. Even with car seats can fit 3 in the back.

Acura RL has great reliability and is beautifully done inside and out. Keeps its resale value, can be suited for female or male drivers and very low maintenance.

I love Acura RDX. This model is the best performance driving car Ive ever had. I can speed the driving on any street and still feel very comfort while Im driving. The appearance and features are wonderful to use, this model has high technology advanced system to synchronized with wifi systems while youre driving and most newest systems are updated. Plus, I like the passenger capacity for this vehicle. I can take a passenger in a comfortable setting and also I can load up any packages and easy organize in so many spaces available at the back. I also like the upgrade and personalization option on this vehicle. It has a easy process setup even I can do it by myself without any professional help. Always alert me with a latest upgrade to need.

My Acura MDX drives very smooth and has excellent gas mileage. It has wonderful features which assists in driving. The seats are super comfortable and have warmers or coolers in them. It has a great entertainment package which is great for my backseat passengers. It has great sound and I was worried I would have to replace the factory speakers, but it works and sounds great. But I wish there were more functions on the steering wheel to control everything, including volume, bluetooth functions, etc. The power windows could be a little faster when going down or up too.

When driving on a highway in a snow storm my dash lights up like crazy telling me that the Collision Mitigation and adaptive cruise control has stopped working. The voice on the warning said to turn off the engine and restart it. If this didnt help see the dealer. When I went to Pauly Acura to find out about the problem I was told that was normal. When I called Acura directly I was told to check the owners manual and basically this is normal.We bought the car for its safety features. Wouldnt you want all features to work in bad weather? I asked what Acura was doing to correct the problem and was told nothing. I asked to talk to a supervisor and the lady I talked to would not connect me. My other car has the same type of system and works perfect in bad snow storms. This TLX 2015 with 3000 miles on it is not as good as our old 2001 or 2006. If I knew that this safety system had a problem I would of bought a different car. Who reads the owners manual before they buy a new car?

I bought my Acura 1 year this past November. My front tires look like this!! I have been through 2 oil changes (One this past November) and tire rotation, only for Acura of Memphis not to mention anything about an alignment. I asked to speak with a service manager and the rep sent me to Doris ** (I knew she wasnt a manager), who made me feel really bad. She said its my fault that I didnt get an alignment. Im suppose to get it twice a year (who does that? Who knows that?) She also asked if I read the manual for the service codes??? NO! When service due comes up, I go to Acura of Memphis. I thought this was a one stop shop, but it looks like I have to turn into a mechanic! When I bought the car, I was told oh yeah, oil changes and tire rotations 2x a year. Well according to Doris, its suppose to be 2 oil changes, 2 alignments, air filters, etc. Sounds like $1000 for maintenance 2x a year. Im stuck after 1 year, 30k miles, buying two tires ($244 ea and alignment $99).After writing the post above on Facebook, the General Manager, Clifton **, called me very upset. He stated that I post incorrect information. He also stated that Doris was indeed a manager, in which the website stated that she was a service advisor. Per Mr. **, she was promoted 2 weeks or 2 months ago. Mr. ** clearly wasnt trying to resolve my problem, but was very argumentative. I told him multiple times that my problem clearly isnt a tire problem, but an alignment problem. He totally ignored me and started reading some script talking about what Acura does for their customers. His tone was very negative and I dont ever care to speak with him again. I am not sure why a General Manager would call a customer irate. I have replaced the two tires and got an alignment. No help to Acura of Memphis or the General Manager.

Although Acura does not have many models, they produce much more reliable and long lasting cars because they have more time to focus on perfecting the few models they do have. I love the sporty yet calm look of Acuras. They keep a very stylish and sleek looks while also not skimping on comfortability and nice up to date technology. They have many upgrades and personalization options that should please any consumer, from color to the latest gadgets/technology. You will not be disappointed! Acura has always been very comfortable and passenger friendly. Three people can fit very comfortably in the back and they leave everyone enough leg room!

Looking for others that own an Acura with similar issues. The paint on both the front and rear bumper of my 2017 Acura RDX ripples. Sub-standard plastic in the bumpers or new water base paints cannot stand up to the sun?

Almost all sensors started to give trouble and the car froze on highway. Had to get it towed to Acura Service. Apparently, it was due to a bad Alternator that stopped charging the battery and that in turn froze all electrical systems like ABS, AWD, Power Steering etc. Alternator location is poorly designed - I was told an oil leak on the Alternator was the issue. It costed me $3000. After getting it fixed, I had the sensor trouble within 3 months again! Will never buy or recommend Acura to anyone again.

My dashboard started cracking around the passenger side airbag. My car is garage-kept most of the time, even at work! Its obvious that this a manufacturer defect and should be replaced! In one day, I saw 4 TLs with cracked dashboards! I dont think I will buy another Acura.

The Acura Integra is a very nice car. I purchased it earlier in life and it was a blast. Highly recommended. I loved the interior and the exterior. The interior was very sleek. The knobs were also sleek and slim. All the features were good. I didnt like the power of the a/c though, but it was bearable. I upgraded it a lot; rims, tires, exhaust, engine, suspension, etc. The upgrades were very high end and it roared. I loved it. But, the whole car felt small. I could easily fit two passengers in the front but if I tried to put another two in the back it would be less spacious.

Acura has several different models that they offer and they last a long time if taken care of correctly. The colors they offer are great. They have many great features that other models and brands do not offer. All of their makes have more than enough room no matter how tall or big you are. You can have passengers in you car and they would be comfortable with room.

I have been given the royal runaround today and all I want is to make my 2007 Acura RL safe for me and my family. I was contacted to by your customer no service, reference case number **, and the drive side and passenger airbags that need to be replaced. I was told I could get a rental car to use until parts became available and to contact Sons Acura to set this up. This was wrong or at least Sons Acura say so. So they told me to call 888-234-2138 and press opt 3 to arrange for the rental. The person at opt 3 told me to call Sons Acura, so I called them back. Sons Acura then told me that they saw where I had requested the airbags to be ordered in back in July, but they were not in. They also said that Honda of America is wrong and they are not giving rental cars to those people with airbags that can kill them. I dont want your car anymore. I dont want to die or my family to get hurt either!

On March 22, 2014, I purchased a certified used 2012 Acura TL. I drove the vehicle on a long distance trip and I developed a headache and didnt associate it with the car at the time. When I arrived to my destination, I had a migraine headache. I continued to drive the car and more symptoms developed. I realized that it was something in the car which was causing the reaction (headaches, tingling/sensation on my lips which caused soreness and cracking/chapping, tightness in my chest and throat, irritation/tingling of my eyes and sensitivity of my gums and teeth and queasiness). I returned the car numerous times in order to clean the seat belts, remove the leather protector and deodorize the car. Unfortunately, the reactions persisted.I visited over 12 dealerships and all the cars that I drove caused a reaction. Some reactions were mild and others were severe. 2,500 miles were added to the odometer since I took possession of the car. The car was parked because I didnt want to continue to take Benadryl to prevent a physical allergic reaction every time I drove the car. I visited an allergist in order to find out why I was having a reaction to cars and was advised that the cause is formaldehyde. At this point, I was very concerned about my health.On 09/23/2014, I purchased a new 2013 Volvo S80. The Acura dealership agreed to buy the TL back for $25,000.00; which $5,301.30 was added to the purchase of the Volvo. Unfortunately, Im still having a reaction but it’s not as severe as the 2012 Acura TL. I took allergy and sinus medicine for two weeks after I purchased the Volvo which I thought would eliminate the reaction. From my understanding, that legally the dealership didnt have to buy the car back and the lemon law doesn’t apply to used vehicles. I tried to return the 2012 Acura TL a few weeks after I purchased the vehicle. What rights does a person have when a certified used car is purchased? I’m not sure if it will be feasible to seek legal advice since I dont have the vehicle any longer. If not, I would like consumers to know that it’s a proven fact that a person can have an allergic reaction to a car. This is a unique situation and Im not sure if there are other related cases, but I would like to be that person who takes this issue to the highest resources. I will provide all documents if needed.