I made an appointment for 7:30 to have my 300C Mercedez Benz serviced on 9/20/11. I arrived at 6:30 that morning, being the first car to arrive. They took my car in between 7:15 to 7:30. I spoke with sales representative Mari **, and once we were done, I asked if there was a loner available. She said there wasnt any until two weeks. That was an inconvenience because I needed to get to work. She then arranged for me to be dropped off.While in the waiting area (first one), other customers began to arrive, dropped their cars, and left with loners. When I was finally called to be driven to work, I walked outside and there was a loner. It doesnt end there. I was told that I would be picked up. At no time during the day, Mari gave me a courtesy call in regards to the status of my car. At the end of my work day, which ends at three oclock, I wasnt picked up or contacted. At which time, I had to take a taxi to the dealer in Larchmont, NY that cost me 50$. Upon my arrival at 4 p.m., Mari says to me, Oh, your back. I stated, Yes, you told me I was going to be picked up. Why wasnt I contacted? After that being said, she stated that the car was not serviced as yet and that they were backed up. The waiting area was completely empty .No Customers. At this time, Ii was livid and none could give me any answers. Mari kept apologizing, then she said to me, Let me check at the back to see whats going on. She returned a few minutes later and said that they are getting started right now. I immediately told her to have my car brought around and that I will take it to White Plains Dealership. I was totally displeased with the service and disappointed with the way I was treated. I feel that Larchmont Mercedes Benz dealers are racist. I was the only Black female getting my car serviced at the time and the only one that was wrongfully treated. This was the worst experience in my life.

MB ML350 Bluetec 2012 till 100,000 km. I came to official MB service in 2014.09.06 and MB service till now 2014.11.24 cant repair my car without any explanation. They cant tell when exactly my car will be ready. It is very stupid and unprofessional. I send official claim (by email: [email protected]) to Daimler AG in 2014.11.03 and only after 17 days I receive answer, We receive your claim and we come back as soon as possible. Again NOTHING. I am very disappointed on MB ML350 quality and on MB official service.

The Mercedes C63s sits atop of the MB C class line and comes standard with the works in terms of AMG tuning and design elements for that extra bit of luxury and massive amount of performance. The 63s is NOT a cheap car by any means. In fact it probably sits atop the segment in terms of price. BUT, the car handles beautifully, fit and finish is spectacular and the engine note from the twin turbo V-8 is out of this world. If you want a car that appears docile, feels luxurious and sedate, but performs and sounds like a car 10 times the price, then you may have found your match.

I bought my 2016 C300 Mercedes approx. six months ago. Three months after I bought it I started hearing a beeping noise that is coming from the engine when its turned off. The beep last 2-3 seconds and happens every 6 seconds. The dealer initially told me theyve never heard of something like this but after I showed them my google search they said theyd look into it for me. Today I sent them a video of the noise and they said that its coming from the AC equalizing pressure which is normal. Im very frustrated because Ive never had a car that makes any noise like this. We purchased this Mercedes and expected to be getting a well-built car. We are very disappointed in the quality and that Mercedes expects us to just live with this noise because its normal.

We purchased a Mercedes E350 in 2012. We already replaced 3 tires. Each one costs us $350. We owned more than 20 different cars in our family for all these years and none had this problem. After some web search, we found out the Low Profile Tire which are used on Mercedes E350, will not survive a deep pothole or a curb touch. That is why they have so-called Tire and Wheel insurance. When we purchased the car (new), the sales person did ask us (casually) whether we want to purchase this insurance. He did not bother to explain the significance of the problem. Now they said since we turned it down, they cannot do anything about it. Also there is no way that one can replace the Low Profile Tires with the Regular Tires. We are stuck with this problem. NJ is known to have many potholes on the streets.

I bought a 20k mile C Class Mercedes from a main dealer in Brighton. Within 2 months of ownership, the brakes and discs all needed replacing. Mercedes UK claimed the parts were consumables and are therefore not covered under the warranty even though the car only had done 20k miles. The dealership finally replaced the fronts after 5 months of complaining but has refused to replace the rear. I also had issues over the alleged mileage on the car and the claimed servicing on the vehicle. Mercedes UK behaves like a back street dealer and refused to help. Jeremy ** claimed that Mercedes had improved their after sales, I strongly disagree.

Brand new 2010 blue technology ML touted as super vehicle made in Germany is NOT. Never offered an ext. warranty. Prepaid maintenance two years extra through dealer is quack. Leaking oil from every edifice in vehicle after 50000. Dealer did not fix. Had to have towed, spent thousands on dealer repairs. Have loan underwater. Need out!! LEMON!

I have had numerous problems in my 4 year old ML 500 with the Airmatic suspension which I think is an untested, failed technology. As a result I have spent several thousand dollars replacing the suspension despite the fact that I never go off-roading with this car and also drive carefully to avoid the delicate suspension breaking down. My previous complaints to Daimler as well as their Middle East dealer have had NO RESPONSE! That suggests that not only is the car bad but also the support offered by the vendor is non-existent. I cannot see any reason to buy a new Mercedes especially when there are much better German cars available out there.

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

I purchased a Mercedes 500 SL from Mercedes dealer in Wisconsin. The car was shipped to me to Houston, Texas. It was 2006, the car was still under factory warranty. The first month I bought it, the transmission went out so I took it to Green Bay Mercedes dealer. They put a brand new transmission. 2 years later, I shipped to Jordan, Amman. The transmission went out again, so I took it to a Mercedes dealer in Amman. I had to pay this time, $4700 to rebuild the new transmission. I am so disappointed with Mercedes Benz now. I feel like I just bought a lemon.

I just got a brand new C180k 2012 from CNA Egypt. It was fitted with command online package, which cost me $2500. I was informed by the sales guy, and it is also mentioned on Mercedes Egypt website, that this package includes GPS navigation system. This was the main reason for me to order this package. I was shocked upon receiving the car to find out that Egypt map is not available on this system. Accordingly, the GPS is not functional! So, they just cost me extra $2500 without getting any benefits.

MERCEDES GL 350 MANUFACTURED 2012. I purchased the above vehicle from you in January 2013. In October 2013, for the first time, the dash displayed the warning LR Consult Workshop (see attachment). It has taken Laughtons 5 months to identify the problem and I am now advised another 3 weeks to fix it. This is a totally unacceptable level of service. I am also advised that the earliest I will have the car repaired by is Friday 11th July.Since Im leaving for my annual holiday on the 12th, I have no confidence my vehicle will be ready in time whatsoever. I have been further advised that a loan vehicle from you would not be insured for driving in Europe and is therefore of no use to me. I have therefore to revert to my position of two weeks ago when I wrote: I give notice that unless this fault is fixed by the 30th June 2014, then I will ask you for a permanent replacement vehicle of an equal or superior specification. BAD CUSTOMER SERVICES MERCEDES.

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”Updated on 10/16/2021: I returned a call from Fletcher Jones from California. They were concerned about the review I wrote on this site. The details, facts and SAFETY CONCERN were once again ignored. This conversation when I spoke I was cut off, when I raised my voice I was threatened the call would end. I was to shut up and listen. Then the 2 yrs, not 1 yr I apologized to her and attempted, case in point, rear brakes never went out. Cut off! I attempted to explain how 2 yrs ago I was to accept what had happened by Fletcher Jones, the only reason I brought back up why was the rear brakes never gave out. But I was cut off. My advice: Do not question Fletcher Jones or Mercedes Benz. If you are not willing to accept their shut up and take it. My intelligence belittled, I was blamed, I have been blacklisted. Trust me, its not worth it.Original Review: I took my car to be serviced to Fletcher Jones Mercedes Las Vegas. It’s a 1000 miles round trip. The service advisor called me and told me my front brakes and rotors were so bad. If I did not authorize the work to be done the only way my car would leave there would be on a trailer. And rear brakes were all most gone. I was taken by surprise, shocked! A short time before making the trip FIRESTONE had inspected my car (I buy my tires from them) and they said down the road front brakes and and rotors would need changed out. But no service light on dash no squeaking or pulsating while braking, But being taken by surprise I authorized the work to be done.When I arrived back from Las Vegas I took my car to FIRESTONE. I informed them of my experience at the Mercedes service. They asked when did the brake light come on the dash. I said it never did. They asked about any squeaking, pulsating. I replied that did not occur. They inspected the rear brakes and said the rear brakes are fine. I contacted Fletcher Jones and they refused to do anything. I was upset to be cheated but I let it go.Well over a year later now! My rear brakes are still fine. So I wanted justice for being lied to and cheated out of $1400 (apx). I contacted Fletcher Jones and they offered nothing except they wanted my business back. Whatever right? So I had a garage where I live who supposedly services Mercedes to just change the oil. Well that was a joke. It took over an hour for them to find Mercedes do not take normal oil. Anyways got the oil changed. I called Fletcher Jones and said ok you can check to see if they changed the oil correctly. She agreed. But would not offer to do it for free. I later declined. I just can’t go back where I was cheated and lied to.So I reached out to Mercedes I explained in detail what happened. Debbie from Mercedes responded that Mercedes technicians know what they are doing. And basically that’s that. She obviously did not read the message but I responded about his I was obviously cheated by fact and detail representing my case. Not a response. Being ignored I wrote a few more messages only to be yet ignored. I go to write a review on the official Mercedes Benz site and they rejected my review so on the same official Mercedes Benz site I went to like a live chat and the Mercedes Benz on the official site. Told me that I was not on the official site I sent her screenshots and reminded her that we are messaging on the official Mercedes Benz site. She refused to say anything except call customer service. So attempting that and reaching out to Debbie w/ Mercedes Benz I am not able to talk to anyone or receive any messages.I called fletcher Jones and the voice mail box of the manager is full. I called the service dept and after a a long duration of the phone ringing finally I received the voicemail of the service advisor who cheated me out of my time and money. I hung up like she’s really going to help. In short I have been blacklisted from Mercedes Benz as well as Fletcher Jones Mercedes Benz for not accepting their policy and cheating me.

The best or nothing isn’t that your motto? That is precisely the reason why I bought a Mercedes.A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didnt think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.I found out that my third party warranty doesnt cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but Im still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.

I have a 2010 C300 MB and the driver seat tore at the seam. It tore at about 65,000 miles. I didnt report it until over 100,000 miles. I guess supposedly that was my biggest fault but quite frankly now I dont even believe they would have done anything about it back then. The seat is made cheaply from low quality fake leather... even if it did tear at 100,000 that is not ok either. I have had many lesser brand name cars with many more miles than this and I can say not once has a driver seat seem given away. I would only see this issue for a fraction of a second as I entered the car to sit down... out of sight out of mind. (My bad!!?) That being said I am just warning people not to buy the C300 series due to poor quality seats... poor quality that the MB USA wont even stand up for when it fails prematurely... unless you think a seat failing at 65 or even 100k miles isnt premature. The passenger seat motor also failed which I didnt complain about and had to pay to replace myself. I didnt want to pay again for another sub par piece of equipment so I reached out to MB and got no assistance. Even after going by the dealer they supposedly talked to MB USA and they refused to help I was told. After calling MB USA they had no record of me going to the dealership with this issue. Shocking! Very very poor customer service and basically standing up to do the correct thing. I have driven BMWs the past 25 years. It looks like I am going back to a BMW!!! They just made my decision easy!! Maybe BMW would have said the same thing I do not know, but I drove many for the past 25 years with more miles on them than this MB and funny enough I never had to call BMW (or Ford or GMC) to ask them to fix it BECAUSE IT NEVER TORE IN THE FIRST PLACE!!! I have to admit I always put MB sort of on a pedestal but this experience surely brought them crashing down to earth!!! And they have landed in a ditch!!! Btw, I am now also driving around in a car that MB told me could kill me because of a faulty air bag, but they cant replace it yet... keep on driving it... Sounds like a great idea too!! Not!

I have a Mercedes E350 and purchased MBrace for roadside assistance. I have unfortunately had to use it about 6 times diue to the low profile tires and NJ roads! One time I waited 4 hours on the side of a busy highway. Apparently they canceled my roadside assistance because when I called they asked if I was in a safe area and I said no so they said they would send police to put out flares or park behind me. The police never showed and why would they cancel my tire change to begin with??? The next time they said due to my location, they couldnt help me, after being cut off 4, yes, 4 times waiting on hold and having to call back!Another time I waited an hour and a half and when the guy finally came, he broke off the piece that is supposed to be removed to allow the jack to sit against the underside of my car. I called roadside assistance another time and it rang, said it was connected and no one came on to help me. I had to hang up each time. I called the info button to speak with someone and she just connected me and I was cut off again! The service is worthless and expensive!

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

Worst service ever! I recently got a flat tire and called Roadside Assistance for Mercedes Benz. When they sent me the FIRST guy he was so rude even went as far as saying HELL NO when I told him where I needed to be towed to. Mind you the only reason I needed a tow was because he was unable to put my spare tire on because he did not have the proper tools. So I called Roadside back. I let them know I needed someone who had the tools to unlock my tire (mind you this is Roadside for Mercedes so you can assume how annoyed I would be after someone who wasnt qualified was sent to me.) So here we go two hours still stuck on the side of the road, they send me out another tow truck and surprise it was the same guy from earlier and of course so charming I guess they rerouted me to you so I have to take you. I call Roadside imminently so that I can have someone else sent out AGAIN. Mind you I remind them that he must have the special tools that Mercedes requires to take the tire off. Of course they send me someone who AGAIN is not qualified. At this point I am livid and had been stuck from 7:30pm-10pm. Once they were unable to take my tire off the guy starts setting me up for a tow, and then informs me that the only place I can be towed for free would be the dealership which at this point wasnt open so would have been pointless but was my only option unless I wanted to pay 200$ to be towed home. Great surprise considering all that has happened at this point. Mind you I choose to discontinue my triple AAA account since they had assured me Mercedes Roadside was the best to have. What a mistake. I ended up having to call triple AAA and reinstating my account so I can get towed to my home. At this time it was 11:45pm still on the side of the Freeway. Finally speak with a Roadside rep AGAIN and of course A manager will call you back Tomorrow. Its been a day so BLANCA if you are reading this Im still waiting for your call. What a Joke Mercedes Roadside is. WORST EXPERIENCE EVER. Definitely regretting even purchasing one at this point.

I have owned BMW, AUDI, FORD, MAZDA & HONDA. In 2013 I purchased a pre owned certified series 2011 ML350 from Mercedes St. Catharines, ON. Before the warranty was up all sensors died and the car went into limp mode. The dealer fixed this issue. Post warranty this is what has gone on the vehicle now. Timing Chain, Transmission, Oil Seal, Sensors Again, Seals for oil intake & filter housings and Transfer case for Transmission. I contact MB and they said sorry they could not help. I recommend that you never buy an MB product.

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

This dealership should be called the Pinocchio Mercedes Dealership because their deceptive practices are unbelievable. I leased a new Mercedes 2 weeks ago with the only requirement that Id be able to keep the same features of my 2019 car. They lied and cajoled me into a lease only to later find out that I had better features on my 2019 car. They agreed to return my car after going back and forth over the past two weeks after I was able to show that promises were made in writing that couldnt be delivered. So they promised to return my car that had 11,000 miles on it two weeks ago and take back the SUV that didnt have satellite radio or a decent set of speakers or the option of navigation. Today I return their car that I drove for 112 miles. They give me the key to my car which someone has driven almost 2,000 miles with all the filth of the employee that they allowed to drive my car. Everything about this place reminds you of a car dealership that relies on bait and switch sales. Even the manager, Katrina, who went out of her way to tell me that Mercedes would not take advantage of a senior citizen and that as an ** she treats everyone as she would want her ** older parents treated. This is not information that I solicited as clearly she was trying to demonstrate that she would never take advantage of senior citizens. Well if I was a betting woman I would bet that the only ** DNA that Katrina has is from an ** ancestor. The way a business treats current customers merely demonstrates how you will be treated if you lease or buy from this dealership. As a clinical psychologist I dont need to go out on a limb to tell you that if a person lies about something innocuous then they wont hesitate to lie to get your business. Shame on Mercedes for treating your customers with such disrespect and disdain. The fact that they couldnt be bothered to wash or vacuum a car that they drove to Timbuktu (in 2 weeks???) during a pandemic and never disclosed the wear and tear on my car by an employee tells you everything you need to know about Mercedes San Francisco!

This is my second C class and the tire quality has definitely deteriorated. The tires dont reflect the high quality and brand name associated with it. I have had several punctures over the past 2 years, the tires wear rapidly. My husband drives his BMW very similar to my C class and his tires and service is far superior. Every tire mechanic seems to concur. Its such a shame.

My E500 4Matic car does not run and the MB dealership wants me to pay 7500$ for a temporary fix. When I purchased it NEW it immediately went bad... I have paid over 12,000$ for the same issues and now I find out there was a class action suit against MB.. What I have been trying to get here in Florida is an attorney to start one.

I have a 2 year old, C class AMG, still under MB warrantry. When bought from a non franchised MB dealer which had 4,500 on the clock when bought - It now has 7,800 on the clock. In that time the front discs have been changed once at 6,000 miles and are now due for change again. With a different issue. For the first week or two, the brakes were perfect. Then I could feel the brake pedal was pulsing. After a new set of MB discs. Current issue with these, is horrendous vibration on the car all over the car at minimum braking. (Anything above 20mph). Hard braking, the vibration disappears until you start easing off on the brakes. Or, you get below 20mph.3 weeks ago, it was booked into, first MB (Solihull) dealership, on latest discs changed at 5,500 roughly and car was showing 7,000. Lucas over the phone called me and said front discs are warped. Told him not correct (or words to that effect.) Cant be, its had new MB discs. He told me. In which case take it back to the (non) franchise dealer you bought it from and get them to repair it... which I was not happy with it the slightest. So, I talked to the manager of the dealership and he pacified me by saying, its a known issue, when bolting the wheels up to the hub (Basically fed me **, it turns out).So, two weeks ago, took it to an independent garage. After telling them the issues. They said instead of just slapping new discs on. They would check everything. So, they clocked the wheels to the hub. Both fronts running true. Then clocked the front hubs. Drivers side was running out 0.005 though. Passenger side was running bang on. (So, MB Solihull were wrong, and were effectively going to fit new discs to a hub that was out?)At that point Id decided never to use MB Solihull again. Due to Lucas telling me to take the car back to the dealers Id bought it from over the phone and an incorrect fault diagnosis. I think they were more interested in carrying out the software update to the powertrain module, than sorting out the issue I had with the brakes (Probably never even took the wheels off. Just drove the car. Experienced the vibration and fed me, what is in the customers handbook). Lucas said he would e-mail me the report. Needless to say, that never happened. Yesterday the non-franchised dealers I bought it from, had it booked it into 2nd different MB (Coventry) garage. I though to cure the problem. The dealer told MB Coventry, everything wed learned from the independent garage.I phoned MB Coventry at 2.30pm and was eventually told that theyd found the problem. It was rust on the hub and you have a broken bearing. So youve cured the problem? No. Weve not been told to cure it. And started to talk about corrosion on the mating faces. etc. Straight out of your How to get out of sorting a known issue handbook. (I was not polite, as by then Id realised that I would be driving this heap of scrap on the motorway for another week).Got off the phone and phoned up the garage who stripped the car down last week. They said no signs of rust on the hub. Then phoned the dealer and apparently MB had quoted for Two hubs. Even though one hub was running true... not sure what else they quoted for. Just knew they were trying to rip me off. I then went to the Coventry branch to pick the car up and discuss with the manager, the issues I have. He shows me pics of the hub and shows pics of the broken bearing. So, incredulously I say to him, youve stripped a car down and put it back together again with a broken front hub bearing, and are going to hand that car over to me? (Basically called him a liar as I didnt believe the hub he was showing me, was mine (Even if it was. The implications of giving a car back to a customer with a fault such as that, doesnt bear thinking about).He talked to me, out by the car and went all over the wheels looking for any signs of bangs or refurbishment, even suggested the wheels werent the originals... While he was doing this, I noticed that the outside areas of the wheels, were still covered in brake dust. So, voiced my doubts that theyd even taken the wheels off, at all. He persuaded me they had, as the wheel nut areas you could see no brake dust. Which brings me to the question that if MBs wheels/hubs, etc. are so critical on their mating faces that they need to be spotlessly clean. Surely the very first thing MB should do, before removing the wheels, is to remove any brake dust on the outside? So, when bolting up the wheels, Your not compounding the problem?(The car is vibrating all over the place. A bit more brake dust isnt going to make that much difference). The manager also blamed refurbished wheels? Everything basically that was not covered, by the MB manufacturing warranty. I then said, there is no way I would ever, take a car of mine to MB for anything and I wouldnt trust their mechanics to put my great grand daughters Lego together if their latest diagnosis on my car is to be believed. I will never buy an MB again, as they obviously have a serious design defect, that needs addressing, if the brake discs are that fragile. Manager agreed by looking sheepish, if that makes sense.My perception of MB is that they like scaring people into throwing their money away. Total whitewash with respect to my customers complaint. Obviously couldnt give a damn about their (ex) customers. More interested in trying to screw as much money out of gullible customers as they can. Clearly a good business model. But one ex-customer isnt going to make a difference.

Since I had received my car Class B-150 in 2008. I am suffering from it because of many problems. Brakes: Its not up to the expected when needed (very weak). Makkar Agency has been informed of this problem and they made necessary maintenance (as assumed by them) till the expiry of the guarantee period. Then they asked for a complete adjustment for the whole brake system!!! After this incident, I moved to Katameya Maintenance Center. During 2011 another problem has been appeared which is vibration and weird voices in the motor. They defined the disrepair as a problem in the Belt Tensioner and they changed it in September 2011. The problem continued and they ignored our many complaints about it till the guarantee period of the Belt Tensioner has been expired. In April 2014, the problem has been aggravated and the car became slow and the vibrations are increased where I suspected the gear box oil. Car has been sent to the Mercedes Maintenance at Fom El Khalig and they reported that gear box oil is not the problem and it is in good condition and they have to change Belt Tensioner again (already has been changed when the car was reading 30,800 km). Three days after receiving the car, same problem appeared again. I re-sent it again to the same Maintenance Center (Fom al Khalig) where they reported that the car needs to change the main Control Board of the Gear Box!!! You will not believe that the car is reading now 47,011 km which is very weird and strange for Mercedes Benz with their GREAT HISTORY. From the above, Im not satisfied at all with the car regarding all many disrepairs which affected my job and I consider the above as waste of time and money.When I chose to buy Mercedes I chose Name, Reputation, Strength and durability. I work as Engineering Director at and Engineering Consultancy Company for Petroleum Companies (as Business Card attached) and Im sure that Mercedes Benz, with their large reputation in Egypt and Middle East and Internationally, cannot accept these many disrepairs for a car 47,000 km. I really was going to buy the new CLA but now after all these happenings, I will not and will not recommend Mercedes for any of my acquaintances. I expect free change of this spare part and rechecking of the many frequent breakdowns of the car. Appreciating your understanding and your time. N.B. my car is in Mercedes Agency at Fom Al Khalig since Saturday 3rd of May and no answer till now.

I bought a Mercedes G 55 AMG in March 2013 for more than a Crore rupees and its been giving problems from day 1. This machine is a total failure, probably a bad production piece which they have given to me. I have had fuel pipes bursting, brake pedal plays, fuel tank issues, fuel system problem, starting problems and various other problems in their so called top of the line SUV and I have tried to complain to everybody from bottom to top but nobody is ready to help. All they are offering is a extended warranty which they offer to any customer who make s even a little bit of noise. I have had the worst experience of my life with Mercedes Benz India. After buying this car I have had this in their workshop for nearly 100 days already... I really dont know what to do and whom to approach for this problem. Any help would be appreciated..

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

I bought this car in Dec-2016. From day-1, I could hear a screeching sound when applying the brake. When I reported, I was told that it is because its a new car and after few days it would stop. But I observed that this sound was not reducing at all and hence I took the car to the agency. I was told that they did some adjustments and the sound should cease now. I observed the same and one more agency visit did not resolve this issue. I have done annual maintenance/servicing in Dec-2017 & Dec-2018. Both the times I raised this issue but was never resolved.After each servicing, I used to get a Customer Servicing Feedback form where I raised this issue - but again it was ignored and never got any reply. In fact the mail I am forwarding now is a proof of me completing the survey this Dec-2018. Can I request someone in Mercedes-Benz to address my issue. When I decided to buy a Mercedes-Benz (after evaluating against Audi & BMW) I was 100% sure that I will not face any technical issues. But alas, here I am struggling to get some in Mercedes-Benz to address my concern. Can I expect a response?

I got a brand new Mercedez-Benz 2015 C300. The luxury style with the grill that opens and closes. I got the car December of 2014, making my time with the car a bit over a year. For that whole time, my car has spent more time in the service center than I have with it. It started off with an ants that it was shipped with the car. It took them 2 months to figure it out. The ants would cover me and my 1 year old (at the time) while I was driving. Then the grill would not open, it malfunctioned, and it took them another 2 weeks to fix because they had to order the parts. Then it was the electrical, my car would not open. I would be able to drive to one location and then when trying to open the car using the remote or the door, it would not open, so I would get locked out of my car in the rain with my 2-year-old daughter. They fixed it.Then the car would just stop. It would come to a complete stop and shut off and not turn back on, another fix they said. After that, the engine, apparently for a year, I have been driving around with faulty Pistons. For some reason after all the time my car has spent there, they did not realize that the pistons were faulty, so my car would make a loud whirring noise. At that point I contacted Mercedes-Benz USA for the 4th time and they said they would look into it. Within hours of getting my car back, it had the same problem. More loud whirling and do you know what those amazing lovely people at Mercedes-Benz USA would tell me? We can offer you one months worth of payments for all your troubles.Yet my car is constantly going to need repairs and they are unwilling to either replace the car, terminate the financial agreement or buy me out of the car which I was willing to pay for another one. I just do not feel safe having me or my daughter in the car with so many problems. They do not care about the fact the car is going to need constant repairs because its under warranty. I am angry and disgusted at the treatment I am receiving from this car company.

Hi there. Whoever is reading this is my experience. I fought with my cousin for many years, Who is better Benz or Audi? I could not take it from him saying Audi is better. But now after owning many of Mercedes I realized he was right. I have a Mercedes Metris that I bought last year for $40,000 for my company. Used it for year and putting 30k on it. Worth now $18,000. Seriously. Tires are worn already pieces inside a car. They start falling apart. Looks more like Kia or any other cheap car. Whats happening Mercedes? You cant afford competition anymore. Then stop producing this cars. We will buy 30-years-old ones. They run better and have great value. I also own 2010 ML appraised $12,300 only 70,000 miles... I am moving to any other car but you Mercedes. Bye.

This car has had 2 (two) safety related issues in less than 3,000 miles of ownership. Mercedes-Benz is fully aware of these issues but is not fixing the problems. Both Mercedes-Benz and their dealerships do not understand the importance of tracking software on cars and fixing it to avoid problems. Our emergency braking system was shut down by the computer due to software problems. MB should have been able to proactively update the software in order to avoid this problem just based upon the VIN number and production dates. I am waiting for the 3rd safety issue so I can return this car to them under the Lemon Law. Dealerships should be staffed by people who are technically savvy as well as mechanics. Mercedes-Benz is delivering a substandard product due to lack of responsible practices after the product leaves the factory. Do not purchase or lease a GLA250 or believe the reporting on the internet that the 2016 models had safety issues address by the company. Its simply not true.

I purchased this car in Bogota, Colombia. I had to get my second servicing. I called in advance and they did not have availability for two weeks. Meanwhile, my check engine light comes on. When the servicing date finally arrived I am told that the camshafts are messed up and they cant do anything until they hear instructions from the main headquarters. When they received instructions, the instructions were to dismantle and document and nothing else. 10 days later, the car is still sitting in their garage. They dont even offer a loaner car or an actual date of completion. I cant get ahold of anyone in Bogota. When I call MB America, they also cannot help. Have been trying to get in touch with Germany no luck as well. It seems like Mercedes-Benz does not care about customer service and or its clients.

First time buyer of a Mercedes car and of course I choose the redesigned 2017 E400. Let me tell you, what an awful ride and the number of issues I have had with this car…. this should be considered a Lemon. Complained to head office, service department and searched the internet…so much wasted time back & forth from the dealer. For the amount of money, I have spent I wish I never got this car. Mercedes has left a bad taste in my mouth and I could not even recommend them to a friend. Issue – Engine stalling, noisy engine, power window issues, awful ride (even confirmed by the shop manager), broken wiper handle, driver seat not staying in place, door leds blown, the new navigation/radio functionality not working properly, and so on….For an E-Class and the price tag, it is not worth it.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

The keys to my 2013 Fortwo Smart (**) car has fallen apart. The plastic key covers to open and lock the car has fallen off, and now I cannot lock my car whatsoever, and the key does not lock with pushing down of the three plastic cover buttons on the keypads to properly operate the vehicle. They are very poorly produced and made for this vehicle. The dealers cost to purchase a new key is $310 per key. There is no other place to get another key made for this type of vehicle. The consumer who purchases such a vehicle should not experience their operating car keys to fall apart from normal usage.

This is an update. I called Fletcher Jones Mercedes Newport Beach today, January 17, 2012, because our 2011 E350 car stereo still does not work properly after having it in for an extended diagnostic evaluation from January 10, 2012 to January 14, 2012. They did finally watched and listened to the 5 YouTube videos that we filmed documenting the problem with the factory installed stereo. However, the service department is again denying that there is anything wrong with the stereo in our car.It was the second visit to Fletcher Jones for the same problem in two months and the sixth total visit in 8 months to a Mercedes dealership attempting to get warranty repair on the stereo speaker wiring. At one point today, we were hopeful that maybe the Fletcher Jones service department would actually do something about our issue when one of the Fletcher Jones employees, who had seen the videos, stated to us that she agrees that the audio is certainly clear enough to be able to hear the speakers are cutting in and out.However, it sounds as if her understanding of Mercedes corporate policy is that the Mercedes service technicians have to hear it themselves live in person as it is happening for Mercedes HQ to accept it as proof and allow the warranty repair. Our 5 videos are audio and visual proof. However, the service technicians continue to deny being able to hear the problem despite having our car at Mercedes dealers six times for the exactly the same problem that they say does not exist.Mercedes Benz warranties dont seem to be worth the paper they are printed on and it appears as if Fletcher Jones Mercedes Newport Beach only cares about selling more new cars. They are not at all concerned about service department issues.

My C300 Mercedes Benz with approximately 52,000 miles started to have an electrical problem about June 1, 2016. While driving at night, the headlights just went out: completely dark. I was very concerned about my safety, pedestrians and other drivers on the roads & highways. This problem occurred repeatedly over several nights and I decided not to drive at nights for next weeks. I took the car in to Mercedes-Benz of Miami (AutoNation) in Miami Gardens, FL. The diagnosis was that the wires to both headlamp units was corroded and would steadily deteriorate to where the headlights would become totally inoperable. This is outrageous that Mercedes Benz has used inferior quality electrical material that would corrode in a car with only 50,000 +/- miles. Of course, the repairs are not covered because the warranty expired at 4 years or 50,000 miles and the extended warranty expired 4 years ago. The cars sunroof also leaked and flooded inside my car on two (2) separate occasions. I paid the Dealerships to fix these leaks but the last repair was not done properly so now I have water and leaks every time it rains which is now nearly every other day during the summers here in South Florida. This leaves a damp, musty, moldy smell inside my car. Im unable to open the sunroof to dry out inside properly because the little PLASTIC lever broke as Id attempted to open the sunroof some months ago. Everything about Mercedes Benz quality has steadily declined to using inferior, cheap quality and plastic materials. That is why there is so many increase of RECALLS on all makes and models of Mercedes Benz cars and SUVs. Poor INNOVATION, PERFORMANCE & SERVICE: MBs Motto!! Customer Service Manager, Atlanta, Corporate Mercedes Benz USA offered a $260 - discount towards repairs to me, a twenty-eight(28) years loyal repeat Customer who has owned several Mercedes Benz cars since 1988! What an insult!!

Im not at all impressed with the kit you have replaced instead of a spare wheel... I am driving your make of cars for 20 years and never found fault, but unfortunately I have had 2 punctures in 3 weeks and each time the kit didnt work. My car is 7 months old with low mileage. This happened in a car park firstly and I had to call recovery the second time I was on the motorway and was stranded for 3 hours. The first tire cost €140 and because it wasnt the correct thread my pressures were out so I went to my nearest Mercedes garage and a new tire was €129.00 then the system balanced. Then on the motorway another tire at a cost of €150.00. All because this new kit didnt work for me.

Mercedes-Benz totally ignores the customer complaint. Will even go as far as lie to you and literally hang up the phone on you! I bought a slk280 used with only 14,000 miles on it within a year and a half. I noticed that the clear coat was starting to come on. I contacted the dealership where I bought it. They told me that it was probably acid rain so I contacted Mercedes and they said that they had no problems with their paint. I believe them. 2 years later my problems way worse and then I find out that other people with the red and silver paints are having problems with the clear coat peeling! If youre having the same problem please contact me through Facebook. I would like to help, by way of getting people together who have the same problem to start a class action lawsuit. Apparently Mercedes will pick and choose who they are willing to help and usually its those who can afford an attorney!

I bought my car to them about a year ago and I been having nothing but trouble since I got a warranty on it. Cost me about 4 grand extra so any trouble it had I could take it to the dealership which is Mercedes-Benz Of Greenwich Ct, didn’t think of bring it back to the dealer cause of the extra warranty. It’s always in service at the Benz dealer. They say there’s nothing wrong with but when drive it you could feel my seat trembling bad. They say they keep changing parts but at this point I don’t believe them. I feel they just juicing the warranty I got because nothing has change. I hope you guys could help me. I’m in a bad space due to the stress with this car. Hope you guys can help me. I’m still paying on this car as well. Smh, this is wrong. I don’t know what else to do or say. Thank for your time.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

Purchased a 2010 E550 Mercedes in August 2018. I have been having issues with an odor inside of the car and the air suspension going out when the car is sitting. Mercedes told me to contact the dealership for a diagnosis, which is $195. And to ask them to help me cover the costs. If the dealership does not - to contact Mercedes back. The car only has 85,000 miles on it.

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

We bought a 2020 GLE 450 over a month ago. The dealership experience from the beginning has been nothing short of a nightmare. The salesman was pushy and rushed us to make a decision based on other customers arriving in one hour to buy the vehicle out from under us. Once we decided to buy the vehicle the Mercedes Concierge was unavailable to ensure all features were operational prior to our taking possession. The salesman muddled his way through the features. When we left the AI was not fully functional but we were assured that “it just needed to finish loading”. Well, that couldn’t have been further from the truth!The vehicle has been in the shop at a different (much better) Mercedes service department for over three weeks now. We finally found out that we need a whole new command unit that has to ship directly from Germany! We’ve been told it may be another month or more until we get our vehicle fixed. The service department told us that it appears that the Walnut Creek dealership KNEW the AI was not functioning when we bought it because it had been reset 4 days prior to our purchase!!The other issue has to do with our trade-in. The Walnut Creek dealership mailed the pay off for our trade in to the wrong place! The check has been lost for three weeks and each time I inquire I get a different story about what happened and where the check went. This seems borderline criminal! We have contacted Corporate on two separate occasions with no resolve and at this point the only help or communications we are receiving is from the current service department.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

I was enticed by Mercedes to buy this car. I was told that there would be only 150 in the United States and that you could never buy the same model with the color of the anniversary edition. That was all fine. They did not sell the color and there were only 150 made. However!!! When the 2019 E400 came out you can walk into the showroom and buy the car with the same color as my 25 year anniversary edition. Very poor of the mercedes company to do that. I have owned probably 7 or 8 Mercedes in my life, and I have bought last one I will ever buy. The car has devalued a lot because of this. I am looking into filing with the Better Business Bureau against such lousy practice of such a large company. I will never buy another Mercedes and I will tell everyone to never trust what they have to offer. So please!!! In my opinion look elsewhere before you buy and overpay for a Mercedes... Look at Audi or BMW before you trust this company.

I have a 2011 amg c63 mercedez with very low miles. I hardly drive the car and is always in the garage. The paint has massive chips in the hood from small rocks on the roads. I have an old BMW that has over 169 k miles and barely has rock chips. This car paint is crap for the amount of money I paid for it. I bought this car brand new.

I bought a 2010 MB C180 at an auction. I had slight accident damage and the key was broken in the ignition. As a result, I was not able to start the vehicle. I contacted one of the local dealerships and they were unable/unwilling to assist me in getting a replacement key. Please assist me in getting a replacement key.

I have owned several Mercedes vehicles through the years -all of the SUV size. In July 2013, I decided to downsize to the E Wagon which uses the low-profile tires. I have had nothing but bad experiences with flats and bubbles after driving the car for long periods of time. I am on my 9th tire change! Thankfully I have the tire insurance, but Ive asked Mercedes to change my tires to a better quality tire other than the continental tires they keep putting on my car and they refuse. I feel this is a safety issue, especially since I have two handicapped children that I drive around in my vehicle back and forth to school. On Friday this past week, my tire pressure suddenly went low on the driver front side. I drove immediately to the dealer and had him check the tires. They said there was nothing wrong with my tire and said my tire pressure gauge was off. They also said they checked all my tires and they were good. I took a ride on the weekend, approx. 80 miles and upon return home, late on Sunday night, my tire on the passenger front started to deflate. I called roadside assistance and they had to come out after midnight to change my tire. I went directly to the dealer the next morning and they said not only did they have to change that tire but the two rear tires have bubbles on them now. I asked to speak to a manager and they said there is nothing wrong with the tires, that its a problem of the road. Every time I come to this dealer, the waiting room is filled with tire issues and the service managers are telling all of us the same b.s.I think the Mercedes company should be investigated on this issue. Luckily I have the insurance, but this has taken many hours away from me at work and my family having to drive the half hour to this dealer all the time to fix this car. Not to mention how uneasy I feel driving this car is very hazardous. I cant get out of the lease, and upgrade. I tried, but I would lose so much money on the trade. It is not fair. I need help!

Mercedes Benz cost more and the maintenance upkeep is expensive, but well worth it mostly. Ive owned five Mercedes Benz and with exception of the very first one, a 1990 c-220. It was a 4 cylinder and couldnt get out of its own way. The c-class has come a long way now.

Recently I had the misfortune of seeing what Ethanol can do to a very expensive auto. My Mercedes SL 600(12-cylinder) simply stopped running while on a major road in NJ. I was able to get it to a nearby mechanic who diagnosed a fuel pump failure. A new pump was installed and the car quickly stopped running while burning out the pump. It was towed to Mercedes where it sits for over 4 weeks after they installed a new fuel TANK... a fuel tank!! I believe the damage done to the engine is catastrophic and it isnt going to end well with MB. The tragedy is my 150K car has very low mileage since it was my toy. It never saw harsh weather and sat garaged every winter. Problem is Mercedes knows Ethanol is Hygroscopic and mixes with water. Being heavier than gasoline, this mix of ethanol and water settles to the bottom of the tank where it corrodes metal and rubber gaskets. Think about this; Ethanol that precipitates out of gas settles and the Ethanol now becomes concentrated to mixtures greater than 20-30%. Read up on what this % of ethanol can do to a motor and fuel system.The Marine industry has been living with this nightmare for over a decade...

I would not drive or buy a new Mercedes ever again. There isnt enough time in the day to be in and out of the Mercedes repair shop. We just bought another Lexus and at this time selling our disappointing Gl350. After our 6 Mercedes the GL350 was the worst new suv ever. I have been in and out of the dealership 3 times this month, from oil leaks to the air suspension breaking and not being fixed properly. Mercedes would have to pay me to drive these cars. We just bought a Lexus RX last year, and LX to replace the GL. I figured out how good the Lexus was when I was in my Toyota Tundra towing 8000 lbs with 190k on the odometer, I beat it up all day long and it keeps taking any abuse I give it.This past summer at my farm it was 102 outside. I would leave the Tundra running because I don’t care. 40 min later I come back to a cool Tundra after doing some work on the farm. Getting in the cool Tundra with a duel axel trailer loaded to a max, I hit the road again. The Toyota/Lexus do everything the Mercedes cant! They keep me on the road. Toyota is Lexus and if the RX and LX are half as good as the tundra I will be satisfied and go back again.On the front end you may think you have a great car, but once you are out of the warranty Mercedes has you where they want you. The 80k I spent on my Gl is not a waste if I can help 10 people a year to not make the mistake I made. The Mercedes is a good car if you have more money than common sense and you have time to break down and spend your afternoon in the repair shop. Email me and Ill show you a stack of tow and breakdown paperwork on a car that should have never been able to be put on the road.

I am a small business owner. I operate a small cartage company that deliver specific products for specific clientele on a weekly basis in the Greater Toronto Area. I bought the business with a different truck from a gentleman I knew who learned he was terminally ill about 5 years ago. That truck gave me all kinds of problems, so earlier this year I decided that maybe it was time to go with something new; I decided to lease a Mercedes Sprinter (I feel that this is all relevant information, please bear with me). Now initially when I leased the Sprinter, I made an error in calculation and leased one that was inadequate to meet my payload needs (2500 with extended wheelbase). The monthly payment on this one was about $900, including HST. Admittedly, that one was entirely my mistake.After about 4 months, I went back to my dealership and traded in Sprinter #1 and upgraded the model of vehicle to a 3500 Dually with an extended wheelbase. In addition to the cost of the lease, an additional $6200 for the lease shortfall was tacked on to the lease value which had a drastic effect on my monthly lease payments (which are a handsome sum of $1109.90/month). This shortfall would offset the reduction in value since I drove the vehicle off the lot. Unfortunately, it was not long after this that I discovered a very real threat to my business which might force me to shut down operations, which also happened to coincide with a new promotion that Mercedes began specifically for Sprinters. I contacted my dealership to explain the situation, but with little result. All that was said to me was to contact Mercedes Benz Financial Services to see what the options are, which are very limited. Essentially, the options are as follows;a) I could voluntarily surrender the vehicle at which time Mercedes would then send it to auction where they would try to recover the highest value, leaving me responsible to cover the balance plus the tax. This option would have a very detrimental effect on my credit rating as it would not distinguish that it was a voluntary repossession, only repossession; b) Find a candidate to take over the lease (the truck has been on leasebusters.com since August 2012. See leasebusters ad ID # 132995 if youre interested); c) Either myself or someone else could buy the vehicle outright.Now, Im not asking for special treatment and I understand that I signed the paperwork making me responsible, but let me share a couple of other things that have happened in the interim. I have had two serious inquiries about the truck since it has been on leasebusters.com. The first was a pair of gentlemen who had just started a cartage business and were going to take over my business with the truck who had contacted the individual at my dealership (whose name I will not mention) who sent them the necessary forms. Now part of the issue was that because they were a newer company and lacked any sort of financial history, they were asked to provide personal guarantees on the vehicle. Fair enough, though it is important to keep in mind that my business was enough to get me the truck, so why not them? I mean they were intending to take over my business, after all (in case youre wondering, the threat to my business is not a sudden loss of business but something I dont wish to disclose).Now the second gentleman contacted me from Montreal where he is the president of a large, international multi-modal transportation company and we had actually agreed upon incentive fees and a pick-up date. When I contacted the same individual at the dealership, she once again sent the same applications to the individual for him to fill out. Upon realizing that he was being asked for personal information, he basically ceased all communication with me and effectively killed the deal, less than a week before it was scheduled to occur. I later learned that he was reluctant to personally guarantee the vehicle, especially when it was his company that would be taking over the lease, and not him personally. Needless to say, I was very frustrated at this point. I contacted Mercedes to find out why both business and personal financials were needed and wasnt given any explanation except that it was often the case in these circumstances. Since then, I have been trying to contact Mercedes Benz Financial to come up with alternative potential solutions, such as offering to pay an additional lump sum to bring down the monthly payments, in order to make it more attractive to a potential lease take-over candidate but to no avail. When I suggested this I was told that there would be no point in paying extra, as it would not affect my payments but rather reduce the amount of money owed on the back end of the lease. My business is closing at the end of January and as of right now, it seems as though I will have to continue making payments on the Sprinter until either someone takes it over or I take it back for repossession. If I take it back for repossession, I will have a long-lasting scar on my otherwise impeccable credit. I have done everything I can think of and Mercedes Benz is completely unwilling to assist me in any way. Mercedes Benz has put me on a collision course with bankruptcy. On numerous occasions, when dealing with someone from either the dealership or MBFS, I have been met with what can only be described as indifference. I feel as though I will be left with no other choice but to file for bankruptcy and start all over even though I have tried everything to pursue other avenues and solutions.

2012 SLK 350. MBUSA, I do not agree with your companys position. To date, we had the roof trim replaced, the roof trim brackets broken (in shop for repairs), the door panels replaced, the roof cover replaced, and we are waiting for the glove box door (the material on existing one is delaminating). In addition, there are paint flaws caused by poor handling (according to MBUSA). And, after all this, I do not hear any embarrassment or indication of compensations for my troubles from MBUSA or Daimler. I am starting to believe this is standard quality for Mercedes Benz.I agree, having an MB approved body shop do anything to the paint could reduce the cars value (if the value is not already compromised due the number and type repairs already accomplished). At this point, I feel I have the following options: 1) We can file a Lemon Law Claim or other legal claim. This option is not optimum for anyone and my wife will not let me. 2) We keep the car; but given the current position of MBUSA, it is very unlikely I will ever have anything good to say about Mercedes Benz. And my family will never buy another MB product and I will do my best to dissuade my friends, co-workers, people I meet, from buying a Mercedes Benz car. 3) We can trade/sell it and buy some other companys car. I have two very good vehicles from Toyota and BMW. Unfortunately, I fear the trade-in value of this car may be very inconsistent with the possibly overstated quality of MB. 4) We can come to an agreement about compensation/price adjustment. My wife likes the car and we would consider buying another Mercedes Benz in a few years.Honestly, I prefer option 4. You have my money and you can maintain your position, but ask yourselves what if? What if, given all the defects we forced on this consumer, we agreed to compensation of a few thousand dollars for the actual depreciated value to save ourselves more than $30K, $40K, $50K (times friends and family) in future sales. I appreciate your further consideration.

This car is an amazing machine that provides a safe vehicle on the road. If you want a car that will hold its value for a long period of time, this is the vehicle. If you keep up the preventative maintenance this vehicle will last years.

Our 2015 S63 Coupe has leather that is peeling back and shrinking on the dash. Granted this is partially my fault because we leave our black car in the South Florida sun for long periods of time, but a car that cost us $194k plus taxes should hold up a little better in the heat. Even though the car is still under warranty, Mercedes Benz USA will not cover the dash. Needless to say we will not be purchasing another Mercedes in the near future.

I purchased a 2017 CLA 250 December 2016. I have less than 20,000 miles on the car. I dont live in the city but have had to replace two tires for what Mercedes calls a bubble. Ive had numerous Mercedes and have never had this problem. I dont drive in the city, dont have speed bumps where I go. Mercedes say warrant doesnt cover this. Mercedes is only a name. The quality of their cars a lower than HONDA. You pay all this money and get nothing. The extended warranty is a hoax. How do you have an extended warranty that ends and you havent used your original warranty. Then there is no warranty. Any car you buy now gives more than Mercedes. Its just the name, the car is overpriced and overrated.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

My Mercedes S430 2005, has been repeatedly stalling. Had my mechanic put tester on it and showed crank shaft position sensor. Bought the first sensor from NAPA which was a different color from the original. Dont know if that makes a difference. Car continue to do the same thing. Bought second sensor from AutoZone same color but displayed same issue. Im in the process of taking it to dealership. Very unhappy and dont have money to blow.

Many people seem to complain as just read on this site about MB. I currently own a 95 SL500, a 2004 S55, and a 2017 GLC300. If you search for an SUV of the small size like the GLC, you will see that there are many choices and the price seems to be all the same. We looked at GM as I also have a 20 year old Tahoe that I use to tow stuff. For the money the MB is comfortable and particularly nice looking for a car of the type (I will have to say kinda common) but it still has the status of driving a Mercedes. But in many cases we found it cheaper than other brands.As for my 21 year old SL it has 45k on the odometer and I have done all the maintenance like it was being driven every day and I havent thought twice to get in and take a long trip. It cost 102k 20 years ago and my house was a few bucks more, you have to treat it as a car built for speed and handling so expensive is the word to describe the car. Even though you can buy one for 4 thousand bucks, it is still a 100k car.The S55 is simply a great pleasure to drive with so much power and 3 feet between the front seats and the back seat. My only complaint is the model prior was in my opinion better looking but again you expect the car to perform as new and it will with proper fluid changes, brake, cooling etc. This car is as new and handles that way, if you wait for items to break then usually because of engineering many other parts will need repair. The best thing to say is taking care of these cars and learning how to do the maintenance will save money and also let you see problems that are required for a repair. Enough said.

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.I thought I wouldnt have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

2011 C class Mercedes - Car sounds like a helicopter (popping ,sputtering and vibrating) when initially started for 35 seconds. Mercedes claims it is a characteristic of the engine. Have been trying to resolve issue with Mercedes of Arlington and corporate for the past 1 1/2 years. If I had heard when 1st looking for car certainly would not have purchased. Very disappointed with Mercedes and would not buy another.

I bought a Mercedes ML350 2012 in mid October of this year. The check engine light came up after one month and a half (1,500 miles). I took it to the dealer of Massapequa three times and it seems like they cant fix it. Now, Im driving their loaner car for a week and they promised to have it done, asap. I dont know yet the New Yorks > law. I think after 3 or 4 times, I should get a replacement. I was so proud to have another Mercedes (I own a 300SD 1985) when I bought it and now I feel like I was wrong. Isnt this a serious issue? The dealership didnt even call me today as they promised me, to let me know what the story is and how long I have to wait for my truck. I am so frustrated with this serious issue and I am asking you if you could be able to do something about this. Thanks.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

First off, Ive always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say Im utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. Im currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, Ive not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, Im still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

Mid November my C-350 would not start. I had it towed to the ONLY authorized repair shop in Dayton OH, Bob Ross Centerville. After several days and repeatedly calling them, I was finally told that my fuel pump went out as well as the wiring had melted and the level switch needed replaced. Oh and by the way this will cost $1850 give or take a penny. 9 days later the repairs were complete. I paid my bill and life appeared to be good again. I was humming along for a whole 9 days and lo and behold a siren like sound emitted from the rear of my vehicle, namely the fuel pump area. This occurred 3 1/2 days ago. I now cannot get a return phone call and I have yet to receive a diagnostic. Is it really asking too much to get an update on my vehicle?! I wish I could contact someone from Mercedes Benz and explain to them that we have another fine choice for our automobile repairs called the Foreign Exchange. But by Bob Ross having a monopoly it is giving Mercedes Benz a horrible name. Please Mercedes address this issue before I choose not to own another one of your cars. Your name has always stood for quality and I am concerned that this repair center does not.

2017 Mercedes AMG C-43. Car purchased with Dealer and MB Printed Brochure representation Equipped with 4G LTE wireless system. After (3) MB dealer service exams and 9 Embrace calls, am informed All 2017s have European 3G LTE systems that Will not work in US and cannot be modified. Many other buyers with same problem and MB refuses to exchange car.

I own a 2003 Mercedes CLK 320 convertible. I love my car. However, I am having to trade it in because of rust problems! The car has only 28,000 miles and has been kept in covered garaged parking when not in use. Both doors started rusting at the very bottom about a year ago. Mercedes says it is out of warranty and the repairs will be upwards of $5,000. I am very disappointed with Mercedes and sad to have to get rid of my car.

Mercedes Me App - What is wrong with these people. Have been waiting 8 weeks for them to verify that I own my vehicle. Should have been done within 1 - 4 hrs. Waste of time. Dont subscribe to their app. Clearly unfunded and under resourced.

I’ve leased my first “luxury” car, a Mercedes Benz GLA 250! Since the start it was not the best experience, I’ve should take note... The salesperson resigned and my ordered vehicle didn’t arrived... They assigned a new person two weeks later and then had to wait another 15 days until they asked if I wanted to choose from one of the new cars they had in inventory, since they didn’t had the options I wanted they’ve added the camera for reverse for free (they had to).First weekend I left for a mini vacation came back to a non start truck, couldn’t even get in... Called the roadside assistance and they had to come and start it... It was very strange, a brand new card having those issues. Took it in for review and it had “according to them” nothing wrong. Last year I went again on vacations, next morning wanted to go to work and again, didn’t start. They said this time it was the battery, replaced it for free. They made me waste half of work day. So here we are, 2018, last year of my lease and I just got back from vacations, and again! Yes again! It won’t even open or start. I’m so relieved that I get to replace my car this month and I’m so disappointed on Mercedes Benz.

Horrible service by Mercedes Benz USA and Auto Nation - Car turbo/engine seized according to service department. Maintenance receipts were provided. Car only had 17k miles on it. 2016. They would not warranty the engine even though records were provided. Left me without a car and expected me to pay for it out of pockets over $8000. The car was drivable when I brought it to the shop, was there 3 weeks then they said engine stopped. Sounds more like whatever they tried to repair they caused more damage and Mercedes-Benz USA no warranty.

My wife recently exited our C300 MB to come back into our home. She came back to the car only to find it had driven off down our hill, thru our brick pony wall and finally thru our neighbors boulder ditch. 7 weeks later, the insurance company totaled the car. In the meantime we have been complaining numerous times to MB head office over the fact that the car has always exhibited a safety feature in which it shifts into park automatically whenever, and every time, the door is opened. The one time we needed it to, it didnt. Failed completely and now we have lost our car. What really is disappointing is the fact that MB USA has completely ignored this and frankly if this safety feature doesnt perform, then the next time the car runs away on someone, the results could be more tragic than it was this time. Shame shame shame on MB for caring so little to even address this with us.

My thoughts about Mercedes Benz Financial and Customer Care Im completely unhappy, disenchanted and disappointed with Mercedes Benz Financial and Mercedes Benz Customer Care. To give you a timeline of events I leased a brand new AMG C 43 2019 MB on February 9th 2019 and exactly 3 days later the engine light went on and as of today February 26th the Mercedes Benz mechanics have yet been able to remove the engine light. Hence as of today my out pocket costs have been over 5,000 not including the ceramic tints I put on the new car all for nothing. At this point I have filed a grievance with Mercedes Benz Customer service and they have commenced the Buy Back Process which they say takes 24 hour period before someone can reach out to me. That was 4 days ago and still no call or email from someone from Mercedes Benz to address my concerns absolutely ridiculous. All the while all I have heard in regards to customer service is, Mr. ** you have to understand we didnt manufacturer the car, you signed a contract. Excuse me, yes I did sign a lease agreement but at this point services have not been rendered and in order to have an agreement and or contract both parties should act professionally and with high business standards and morals. Mercedes Benz USA should own this and be accountable for me being inconvenienced. It is now February 28th and still no car, and not one senior level executive has reached to me to make this right. Throughout this process the lack of responsiveness and customer service mentality as been lacking and definitely in question. Ultimately the sad part is that I still dont have a brand new car and what was supposed to be a proud day in my life has turned out to be a nightmare. E. **. Not sure at this point if I should cut my losses and to Audi. My feeling that I have lost faith in the Mercedes Benz brand. It would have been nice if a a senior executive would have had the decency to call me personally and claim ownership regarding my experience with MB Financial as well as customer care.

Let me start off by saying that when I test drove my 2010 GL-350 I fell in love with it. The engine was smooth, transmission great and interior quality was fantastic, so I went ahead and purchased it. Despite having 90k miles on it (I have had diesels before and run them until 150k easily and know they can go much higher so the miles didnt worry me) I thought it was a sound decision (I have also owned 2 Mercedes before and loved them both ML-350s). Well after 4 Check engine lights including Blue Tech low (the CEL came on before the warning to top up the tank!), Fuel line break spraying diesel over a relay, Blue Tech heater replacement and an O-ring failure on the turbo and over $3000 in 4 months I finally decided to trade it out. I worked with the Dealer who sold me the vehicle in the first place (MB of Westminster in CO) to try to get a replacement, but I felt like I was starting from scratch again and they were not offering me anywhere near what I paid for it (in effect negating any equity I had in the vehicle) so we ended up at an impasse (interestingly, I test drove a 2010 ML 350 with 45k on it and while on the test drive the CEL came on!!!!) leaving me with a vehicle that was nice to drive, but every few minutes I was looking to see if that Check Engine Light had come on again.....not relaxing at all!! In the end I decided to trade it in for a new Japanese car losing a LOT of money but gaining a car that has a bumper to bumper warranty for 3 years. My advice if you are looking at an older Mercedes - DO NOT Buy!

I bought a used 2012 C300 MB from a dealer with 24,600 miles. The vehicle has 4 years 50000 miles warranty. The ac on the car stop working no cold air. I took the vehicle to MB South Orlando to repair the ac. The vehicle was involved in an accident on the left front fender and was repaired and they leave out some missing weather strip rubber when the repair was completed. The car had 29,300 miles and still under warranty when I took it to this money hungry dealer. The service technician said the warranty on the vehicle will not cover the repair due to missing parts under the hood that has nothing to do with the AC and I have to pay for 3 hours labor at $150/hr to diagnose what is the reason for no cool air.I took the vehicle to my local mechanic shop and in less than 5 minutes he found out the condenser was bad. I had him replaced it for a cost of $497.00, just a few more than the cost for a so called certified technician to find out what was wrong in the first place at the dealer. I contacted MBUSA and the fool I spoke to also resonating the same sentiments the service adviser at the dealer told me. So I said to him if I buy a car at the dealer upon driving it out to the road the car was hit that means the warranty is void? He said no, so I was very confused with this fool as well. I have 5 vehicles and all warranty job done on them I did not had to pay a penny to have the repairs done at the dealers. Both MB South Orlando and MS USA are all thieves. I told the person at MB USA the way warranty works is you take the vehicle in to a dealer, they find the problem, the warranty dept. is contacted and they pay the dealership for the repair cost.This ** about diagnostic cost is all a scam. All you MB lovers out there beware, do not buy cars from this dealership and do not buy Mercedes Benz vehicle. They are overpriced, the dealers and corporate office provides the WORST customer service ever and all you are left with is the bill to pay. In short they suck. If I had purchased a used vehicle from MBSO with warranty on it I assumed they would have fixed it. I guess they were not happy I bought the car from other dealer. This is the last MB I will ever own.

The turbo of my B Class has failed for the second time in just more than a year. The clock is on 62,000 km. Both times, Mercedes has towed the car in but didnt even ask if I need a courtesy car. I have to travel 40 km to work and back. I had to collect my car myself in Pretoria, 100 km from where I stay. Mercedes gave me a reason why the turbo failed each time and each time their comment was that it never happened before with a B class. If that is the true, it means my car is a defected car and actually should be replaced. They only give the reasons and stopped at that. Im not satisfied with just an answer from a company that is supposed to be one of the finest in the motor business. My husband bought me a Mercedes because its one of the best, but my trust in my vehicle on the road is ruined and I am scared for the next time the turbo fails, the car lost power and had a lot of smoke coming from the exhaust. Fortunately, I was near the school where Im teaching and could reach my destination. What if my car lets me down on a deserted road and Im alone? I really want somebody to give me more than an excuse and with a practical solution to my problem.

Mercedes-Benz dealership service in Pembroke Pines is the worse unprofessional people that I ever encountered on my experiences with Mercedes-Benz. From the service manager to the technicians, (if you can call them that way) they simply do not know what are they doing. There is no difference taking your vehicle to this place or a regular shop in 441 in Hollywood fl. In fact, you probably not going to have this bad service at ridiculous prices and you can be treated with most respect and professionalism.

I have a 2003 mb 500 sl and I still own the car. For a car that costs more than $135,000.00, I am extremely disappointed in the major problems I have. All services have been done diligently and I have had to pay for many as you know the problems arise only after the warranty expires.Currently I am facing a serious color fade on the bonnet/hood and a leak from the closure point of the convertible above the driver when the car is washed or when it rains. And it rains in Florida.This is not something that the mb dealership wants to fix and I am disappointed that for a car that expensive, problems like these should be non existent or cost covered by Mercedes to say the least. All of my other Mercedes and I had 3 prior, the family all own Mercedes, did not have such issues. I am very disappointed and I so wanted to keep this car and buy another to run around. Can you please assist in my dilemma and in correcting these problems?

My 1987 Mercedes 300e is great. Old, but drives great. I have had a few things break down but that is due to the age of the car. I like it because it is a solid and not cheap car. I can always rely on it if I need to go somewhere. I like the anti-theft system and automatic everything. It has a moonroof which I really enjoy in the evenings when it is hot out. That way I can look up at the stars. It has a great stereo and the air conditioning is wonderful too. However, I would get some bodywork done on the front end and get a new paint job and maybe even get an upgrade on my stereo system. But it is sturdy.

The finance rep called me on a vehicle that I no longer had to tell me that I owed state property tax on it for 2020. The amount was almost 8x what I ever paid one year that I had it which was crazy. I had the lease vehicle only 4 days in the year, 2020, that I turned it in then she said they would prorate it. The new cost was slightly higher than what I paid for one of the previous years. Of course during the call I was getting mad since the rep was obviously lying or incompetent. I pulled out all the previous year’s payments (2019, 2018) and receipts after I hung up on her then called back hoping to get another rep. I didn’t realize it was her and she didn’t realize it was me. I told her the brief situation about the taxes and cost in which she also said it didn’t sound right then she pulled up my account. She then realized I was the person she spoke to earlier and of course it was correct then. They sent me the tax bill saying it was late. What? It was late because the rep called to verify my address to send me the bill. My address hasn’t changed in over 20 years and they never had any issues sending me anything prior. Since you are no longer financing from them the service went down hill. I couldn’t trade that GS in since no one wanted it. Dealerships were willing to pay off my lease rather than take it. Poor customer service in finance department is all I can say.

The Mercedes CLS 550 is one of the best rides on the road today. Performance is unsurpassed, along with style and fit & finish. Mercedes the finest production vehicle on the market today. Innovative.

My C300 Mercedes drives smoothly. It is good on gas using 1 gallon for 42 miles. It has seat warmers which are great during below 35 degrees. Tires every 2 years. Maintenance A once a year and oil change every 5,000 miles. The car has been great for the price I paid.

I purchased a 2010 C300 less than a year ago with only 25,000 miles on it. Ten months later, I am told that my car needs a new transmission and would cost about $10,000 to replace it. I only placed about 8,000 miles on the car and was told that my car was out of warranty. I adhered to all of the maintenance requirements and had my car serviced at all due dates. The car dealership told me that I should contact Mercedes Benz to ask for assistance because this was highly unusual. After calling Mercedes and pleading my case, I was told that the only thing they would do is offer me 10% off repairs or $1,000 towards the cost of a new Mercedes. I continued to plead and wrote letters to the top officials and never received any help or assistance. To make matters worst, I prepared myself to order the transmission and have it installed only to find out that the transmission is on back order. Mercedes Benz told me that it could take up to a year to have a transmission available. This is coming from the MB manufacturer that makes the cars and they dont have a transmission available. Now, my car sits in a garage unable to move while I still make the monthly payments. Buyers should be aware. This company does not provide customer assistance or service. I will never buy another MB.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

My old 1998 Mercedes SLK230 runs like a new car, never any problems. We own two Mercedes cars, and both work like a charm. My SLK230 has been driven from Dallas to San Antonio and back in 4 days, and we had no problems on the way. Considering that this is an old car, the workmanship on it is excellent.

I own a Mercedes C300 2015 and I have maintained my car with regular services as per Mercedes. All of a sudden my car starts shaking to the point is unsafe to drive on freeways. Somehow I took it to Mercedes Benz of San Jose and I was told that piston and connecting rod need to be replaced and gave me a quote of 11K and mentioned, We are not sure if problem is limited to piston, it can be the whole block but we can’t say until we tear apart your engine. This car is being serviced at the dealer and they never mentioned that early C300 have wrist pin issues in their engines and they have a service bulletin for the same. Mercedes denies to take responsibility for this issue. On top of that my AC smells like dead rat. Again my dealer never mentions anything about lawsuit against Benz. To all reading my post if your car AC smells like dirty sock/rat there is a lawsuit against MERCEDES and they will have to fix it. For all owners of C300 take your car to dealer and have them inspect your car for POTENTIAL PISTON FAILURES and have that written in your JOB SHEET for FUTURE. Mercedes has been the worst unreliable and they are lying regarding their known issues and then not taking any responsibility for inferior quality of their parts.

I have a 2008 E320 that was serviced at Mercedes-Benz of Portland a few times. Unfortunately, they did not do the work they charged me for. I spent over $3000 in routine maintenance and none of the work was done. There is a HIGH turnover rate with the mechanics and service advisors. I get the impression that the manager is quite ineffective.

I custom ordered a 2017 GLC and purchased it last summer. Initially we loved the car but there are certain issues that make the car dangerous in the rain and are highly irritating and ruin the driving experience of the car. The cars windshield wiper system is highly flawed. When driving in the rain, whether it is pouring or light rain, the windshield flutter very hard making driving in the rain unsafe, distracting, and highly irritating. The dealership replaced the blades twice before replacing the actual wiper arms. The problem persisted. Once it began raining more, they noticed more and more customers are bringing in their new 2017 models for the same problem. After testing their inventory, they finally advised us that it is a design flaw and there is nothing they can do unless Mercedes Benz issues a recall.I have attempted to contact Mercedes numerous times, but they are unresponsive. I have no idea what to do now. It is very distracting and dangerous to drive a car with wipers that stutter heavily. Finally, the car has electronic issues. Lights inside the car will go on or off on their own. The car will not lock at times. Bluetooth sometimes works, sometimes not. etc.

I have a 2007 ML 350 which I had purchased new. The car now has 117,000 miles on the odometer. For the past seven years it has been a great vehicle and the only problem I had was with a window lift on the passenger side. There were always little things like light bulbs, but nothing that was mechanical and needed fixing until this past week.The check engine light came on and when I brought the car in it was diagnosed to be a relay for the fuel injection system. A reasonable $211 fix. The next day the light came on again. Brought the car in again and it was diagnosed that there was a blockage in the air pump system for the admissions. I was quoted a $5,600 repair job. They have to tear the engine down to find the blockage.I was told by my service advisor that this shows up at about 115-120,000 miles. It is caused by carbon build-up. I maintain my car as per factory specs so it is not a lack of maintenance that caused this. In my estimation there may be a design flaw in the emissions system. Since the car is out of warranty the dealer cannot do anything for me to correct this. When I contacted Mercedes they said that because of the age of the car and the mileage they cannot or wont do anything for me. They wont even split the bill with me. However, they would give a $3,000 incentive to buy a new car. In the the meantime, my car has been rendered worthless. I cannot trade the car nor sell it with the check engine light lit up. I am at a loss on where to go from here. Any ideas?

My third brake light went out. Took to a service station where I was shown how complicated and costly it will be. I find it puzzling that a company like that of Mercedes would be so full of themselves to design the light and place it that its replacement will more than a week’s wages talking a lot of time. ****

I have a 2006 ML350 that has 100,000 miles and is worth about $13,000. The check engine turned on so I took it to the agency and the estimate to fix it is over $9,500. In the dealership they told me to call Mercedes USA and after a long talk and wait from them they offer a 10% discount on the repair. A car that has always been serviced correctly and that is supposed to last 300,000 miles definitely does not. Mercedes knew that those parts were defective and changed them on future models but they will not be fixing what they sold that is defective. I would definitely be thinking again about buying a new Mercedes in the future.DONT BUY MERCEDES.

The car computer show Service B. I was asked to pay $695 plus tax. Within that service, there are several points checked, oil + filter and an air filter inside. If there are problems, I have to pay for extra parts and labor. The car is on warranty! I have never heard about any car on warranty to pay extra, until the car was damaged in an accident. The installed GPS within the Navigation System, has extremely old map data and to update, I was asked to pay $ 395+ tax. The GPS has very serious errors. 1. While driving on last left lane Hwy 427 North, close to 409, I was advised to turn left! 2. While driving already on Lakeshore Blvd, East of Browns Line, was asked to turn left to get to Lakeshore! I do believe, that brand new car has to have the newest, actual map data and while the errors are serious, the update should be free of charge, like with any mechanical parts on warranty. The GPS is not even close to GARMIN, where the functions are very logical and easy to use and mine model under $200 had lifetime update plus touch screen.

I have such disappointment with the service of my GLK350. I am a multiple MB vehicle purchaser. The dealership does not care and I realize that. I was told I needed $3000 worth of repairs. When my extended warranty kicked in the cost was $2000 but I now need $1400 for brakes. I spent $1900 for breaks 17 months ago. I have had headlight problems so often the police will not even ticket me because they realize how often I had to get it replaced. I have to tell you I am grateful that I only have one year left in payment but MB lost a loyal customer. I am done with your brand. I have nothing good to say about your brand or product. No, I take that back. There is. 72 year old semi retired gentleman in customer service that had great spirit and customer service. I could see the young service men treat him unfavorable. He had great customer service and appeal. MB could learn a lot from him.

My 2006 Mercedes Benz R350 has the gear not shifting. I looked at it, the gear position is moving R-N-D but the car does not move so I towed my car to MB dealership near my house Keyes European at Van Nuys to check and make sure. So I met Karin **, Service Adviser. After she had check, she said I needed to change transmission and it might cost me $7,100. After that, I tried to call MB customer service MB USA 1-800-367-6372. Mr. Justine said he will find out what is going on with my car and he promised he will call me back with 24-48 hours. Since that day, I didnt get any answer from him due to holidays and time difference. When I bought this car, I was looking for elegance, trusted and safe. As Mercedes Benz has good brand name, when I bought this car I almost paid all of my savings from many years of saving and I always think that car will be good with no problem. I thought MB has always good service with care because of the price value that I will get from MB.

2016 c300 So I went in for my scheduled service. Guy tells me I need 4 tires which I already knew. I said to him never in my life did I need tires after 22 months. He comes back with a price of 1700$ for 4 tires. I’m walking around dealership talking to random people and technicians who also said they have a problem with tires. One guy had to change them twice in two years. A few technicians also told me there’s a problem with the tires but wouldn’t say it out loud. How many other Benz owners have had this issue with their tires.

I had wonderful service whilst deciding whether to purchase an ML 250 BLUETEC AMG with premium pack model or replace my BMW with another BMW X5. I was contacted almost daily and looked after well with a good offer. I asked if the car had DAB radio (never expecting to be told that NO Mercedes cars come with DAB radio)! All cars have DAB radio, even basic starter cars!!! This was my main complaint all through my purchase, but was told I could connect my iPhone and listen to DAB. I was not overly happy but having liked the car and fancying a change from BMW purchased the car.My disappointment came when first using the car and finding that the equipment provided in the car was not compatible with my iPhone 6! I had to buy a converter!!!! Then, because of this the connection was not good and of course the connectivity keeps failing due to signal fall out!! I have never been so frustrated and nearly crashed the car fiddling with the equipment! I was unaware DAB was an optional extra AT 2,000!!!! Which I have since been told it will cost me. Customer service were not helpful, just telling me it was an option at purchase? I would happily exchange my Mercedes for a BMW given the chance. It has been a 6 weeks since I took delivery of the car and it looks like I will have to pay to have a conversation? Its a joke!!

I dont have any problems like other owners of Mercedes-Benz described here but I am a little bit confused now and scared after reading these horrible reviews if it would be really possible to have problems like brakes complete failure on the highway or sudden fire or any other catastrophic failures resulting in expensive repairs. I do maintain my car myself and so far I dont have any problems - my original tires lasted to 50,000 mi, front rotors and pads replaced for the ceramic at 50,000 miles, I change the oil every 10,000 miles, oil filter after 5,000 miles (it is nicely accessible from the top of the engine - not like other US cars). I have only one issue with rattling sound at the slow speed in the rear on passenger side - it may be a shock absorbent. I have some skills (I used to be a car mechanic on East German cars like Trabant :-) so I can small repairs perform by myself. With something big I wouldnt go to dealership, I would rather find experienced private mechanic in smaller shop. I suspect that after visiting the dealership you may have more problems. Try to change the oils and filters by yourself, rotate your tires and save hundreds of dollars. I love my car and I hope that I will not have the problems like other people described here.

I purchased a 2015 Mercedes GL-350 in May 2017 with less than 20K Miles on it. I was told that it was still have full factory warranty on it until 4 years or 40K miles. About 6 months after purchased the vehicle; We started to experience an intermittent problem with the rear view camera and 360 view cameras; once in a while when we put the car into reverse, the screen would continuously flipping between rear view and 360 view. I recorded the issue on camera and brought it to the dealer. The mechanic at the dealer looked at the video and drove the car around for 5 minutes then came back and said that he does not see the problem at the moment so there is nothing they can do. About 8 months before the warranty expired, we began to have another intermittent problem with the transmission, every couple of months, the reverse gear does not work. You can put the transmission into reverse, feel the gear engage but the car wont move; we can rev up the engine to 3000 rpm and the car wouldnt move. The only way to get out of that problem is to drive forward for about 1/4 miles, then after that the reverse gear work again until the next time. We brought the car to the dealer, they test drove the car and did not see the issue, so they again told us, there is nothing they can do. Kept having both of these problems every few months, so we recorded the problem with the transmission on video where the dashboard show the gear in reversed, engine rev up and the car did not move (can tell thru the windshield). We bought it to the dealer and show them the problem. They again drove the car around for a few minutes and came back to tell us that there is nothing they can do because the problem does not happen at that time.When the warranty about to expire on this vehicle, I called Mercedes USA (talked to Erik). He told me I should bring the vehicle back to the dealer if the problem comes back, but I will be responsible for all cost of diagnostic and any cost associated with fixing the transmission. I told him I have detail dealer record/video of the problem existed well before warranty expired and it is Mercedes that could not fix the problem. He kept repeating the warranty policy of 4 years/40K miles and owner responsible for all cost afterward, and that was how the call ended. We spent twice the money on this luxury brand and this is how they treated their customers. I will never purchase another Mercedes or any of their franchise brand and I will make sure I tell this story every chance I get.