Clear coat failure, 2007 530i - Early in 2011, I took my BMW in for service to Bert Smith BMW in Saint Petersburg, FL. While the car was there, I had them look at clear coat that was disappearing from top surfaces on my car. They informed me that it looked like production defect so they would get a BMW rep to come look. Supposedly, the rep checked it out and deemed to be environmental issue. What the heck does that mean? If you live in FL and buy a $56,000 BMW that it is normal for the paint job to last 4 years tops. My neighbors Hyundai still has a beautiful paint job (same climate). How ridiculous. BMWNA Customer Relations deals with these problems like idiot robots. Anyone have any ideas?

I purchased a BMW X5 on August 9/15 and have had good experience with the free maintenance on an annual basis. As I approached the 4 year expire date (August 9/19) I was not able to have the vehicle service before that date. I planned to have the vehicle serviced for the last free visit on September 9/19 and was told that the agreement had expired and that there would be no further free visit. As I had initially paid more than I should have for the vehicle (including 4 free maintenance visits) I feel that the final visit should have been honored. I contacted BMW USA and they (unfortunately) will not allow any maintenance past the expiry date. This is a warning to others before you purchase a BMW - DO NOT MISS YOUR FINAL VISIT. I will not be purchasing a future vehicle from BMW.

I purchased a 2008 BMW 335i as a second owner. Then, I discovered after the purchase that the title was branded lemon--manufacturer buy-back. Carfax did not have the word lemon until two years later when the state of California required the word lemon be added. Regardless, the BMW was a buy-back at 4,000 miles because the fuel pump failed. Eight months later, the below recall was issued:VOLUNTARY RECALL: BMW High-Pressure Fuel Pump Voluntary Emissions Recall--models w/ N54.The upshot of this is that my car was branded a lemon due to manufacturing failure but none of the cars post recall were branded as such. BMW refuses to intervene on my behalf to the California DMV, to reserve the title branding; thus, leaving my car worth 25% less than comparable values for this particular model. While trying to trade it at a BMW dealership, they confirmed that it wasnt worth 60% of comparable values.Doesnt BMW USA have a responsibility to make this right? None of this would have been known by me had I not seen a Carfax with the updated lemon language and had I not tried to sell the car, now with 35K miles on it. Please help me. BMW has flatly said that there is no recourse for me.

My new vehicle is the worst experience I ever had. Wind noise creates so much distraction while driving that I feel safety issues are questionable. While driving I cannot focus on the road because the only thing I can hear is wind noise. I took vehicle to dealership twice, and third time they refused to take it in. They said that all of them are like that. I made a mistake to trade in my 2007 328i, which never made any noises. BMW needs to supply complimentary helmets with every new sold vehicle because that appears to be only cure. I tried turning my radio volume up, and still I can hear it. But another thing that worries me is that I have constant headache from the volume. Does anyone experience the same issues? I have called the manufacturer, and they are not concerned at all.

Car started giving MAJOR and EXPENSIVE problems around 75k miles. My brother also had a BMW and he had a different model but same issues. These cars are absolute GARBAGE. They will break down and cost you an arm and leg. STAY AWAY!!!! Go with a Honda or Toyota.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldnt find any address, I went back to the salesman to get instructions. However, he couldnt get the car to find the address of its own dealership. Funny eh?So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldnt find the address. I read the work order and the work order said that nothing was done.I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.

Purchased a 2005 BMW X3 in 2009 with 20K miles on it, purchased as a BMW Certified with the full 100K (or 6 year) warranty. At some point around 40K miles, I noticed the anti-freeze overflow tank had oil mixed in it. I took it to BMW and was given a tongue lashing for allowing Valvoline to change my oil. Not only did they state Valvoline put oil in the anti-freeze reservoir, they gave me a letter and advised me to take legal action. Instead, I opted to pay BMW $1200 to total flush the entire system of oil. A few months later the water pump went out (under warranty) and I was advised once again I had oil in my anti-freeze. Once again I was fooled by the BMW liars as they told me it was probably just left over from the previous incident. Finally while I was driving one day the engine started to run hot, being that I work literally 2 blocks from BMW I drove the car over to be checked out. By this time the car had run out of its BMW warranty, and lo and behold they said I had oil in the anti-freeze and that I would now need to pay them $4K to replace the head as the thought it was cracked. Now they couldnt really tell me that would fix the car and the only other option they gave me was to replace the engine $6K.I have all of the paper trails, I called BMW USA, I tried to get the people at Swope BMW Louisville to work with me but they would not. At the end of the day, nobody could ever tell me how I was getting oil in the antifreeze....a cracked head and/or blown head gasket would result in antifreeze in the oil, what I had was exactly opposite. Rolling the dice, I took the car to a very reputable shop in Louisville and paid the $2500 to replace the head gasket...a repair which did not work.I have owned 2 new BMWs. I will never, ever, ever even look at another one of these cars. The dealers are under a huge amount of duress and will not do whats right for the consumer. My warranty was worth nothing as they (BMW) milked it out until my car was no longer covered before telling me the engine was shot. Since then I have leased a 2013 Mazda CX5 AWD GT for my wife, and purchased a 2013 Honda Civic Ex for my son. I have plenty of money to spend, and will never spend another dime on these pieces of human excrement who represent BMW.

I leased a 2014 BMW X5 at the end of December 2013. On this vehicle I have had the oil indicator light come on 5 times. Every time the light came on I brought it to the dealership. A service tech would come out, look at the light, open the hood, add oil and then reset the computer in the car and tell me that I am all set to go. The car now has 20,000 miles and on April 19th the oil indicator light came on and an error message displayed on the screen that read drivetrain malfunction. I immediately contacted my dealership as the car had a horrible shake to it and the message indicated to drive the vehicle at low speeds. I brought it in for service on April 21st which was Monday. The dealership contacted me Tuesday telling me that my engine was damaged beyond repair and it was my fault because I had not taken the car in at 10,000 miles. He then told me that the cars computer would have pinged the dealership and then I would have received a phone call to schedule a service. I told him that a call never happened and he searched on his computer and to his surprise the car indeed never pinged them and he agreed I never received the call yet I was setup for that service. He then said the car however pinged them on April 19th for a service but never prior to that validating what I had been telling him the entire time. He said I should have had an indicator light come on and the car should have pinged but he could not find a record of it. I told him that every time the indicator light came on, I brought it in and his service techs came out and took care of it and sent me on my way. I then asked him when I brought it in when the lights came on why did his service techs not know that car needed to stay for service and he replied to me that they were not trained for that, that they were only trained for top offs. I have done everything that I was supposed to do. I always brought the car in when the lights came on yet apparently the dealership doesnt train their service techs to fully understand what the vehicle needs. Now I am left with almost a $1300 monthly payment on a vehicle that has no motor and a dealership that doesnt want to take responsibility.

Bought myself a new car, very exciting right? WRONG! Not if its a BMW! I bought this car less than 30k miles, 2014. This Friday will be my 3rd time taking it to the shop in less than a month. Its still under warranty, but now Im seeing signs, as I did with my Pontiac Firebird money pit. Feels like something is wrong with the mass air flow, tranny, parking lamp malfunction, now check engine light is on. Whats next??? Idk anyone who is taking their car in every week on their day off. Contacting Carmax and my creditor to check out other options. Honda and Toyota here I come! BMW IS RUNNING A RACKET!!!

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMWs over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

Poor BMW service at Performance BMW in Chapel Hill, NC - When I purchased my pre-owned, certified 2006 325i, I also purchased the extended warranty which ran through to Oct. 31, 2012. Fifteen days after my warranty expired, apparently the bushing on a thrust arm (I am told) popped and was leaking some kind of viscous fluid. I was told it would cost $690.13 to repair which included realigning my car. I had, less than a month ago, purchased four new tires and a realignment to the tune of $1,200. When I complained about this happening 15 days after my warranty expired (and my car only has about 50,000 miles on it) and having just paid for a realignment, I was told they would knock off the $150 realignment and a $50 co-pay. So now I am still having to pay almost $500 for this problem. What a ripoff.I also tried to get my oil and filter changed before my service contract expired, but was not accommodated. I was told by the service rep to see him next time I brought in my car and have asked for this service while my car has been in their shop for almost a week now. Dont know if they will do this for me as they are very unaccommodating. I am still upset about their inability to accommodate me.

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I leased a 2009 328i BMW and a basic part of the car was Voice Recognition - no need to buy the navigation system. I leased the 2013 328i and of course expected the Voice Recognition to be part of the package. No one at BMW Manhattan knew that it wouldnt be. I took the car and soon learned this was the case. Called BMW and was told that this year it wasnt part of the basic package but they were fixing it and the software would be available by June 2013. June has come and gone and I am now told it will not be available at all. Never would I have taken this car. BMW will not take the car back. This is a safety issue - and I dont know of another car that doesnt provide this as a basic. BMW is arrogant about this and dismissive. I will never get another one of its cars. This is bad business.

My BMW is an X3. It is by far the best car I have had since my last X3. I needed to drive a Cadillac and ACURA to really appreciate the BMW. It drives smoothly and with power. It has great gadgets and a wonderful sound system. After five months, it appears to be getting between 24 & 25 MPG. The seat are really comfortable and there is pretty of room in the back. I looked at a Cadillac XT4 but my golf clubs wouldn’t fit - they do in the X3. The blue paint is beautiful. I really enjoy this car and feel very safe when I drive it.

Was recently informed by BMW they are no longer supporting BMW ASSIST which is a feature that INCLUDED (past tense) collision detection as well as stolen vehicle recovery along with other functionality such as being able to send Google directions to the vehicle. My X5 is a 2012 (!) vehicle!!! With all the BS advertising BMW has out there about how great their cars are and how safety is a great concern for their customers, trying to get an answer other than we are sorry for any disappointment this may cause you is totally and complete BS!The manner I found out about their decision to stop supporting these features is not because I purchased one of their vehicles (brand new) but because I noticed the ability to send directions to my vehicle was not working. Pretty pathetic manner to manage customer loyalty. BUYER BEWARE if buying a used BMW... UNDERSTAND CLEARLY your vehicle based on whatever year it may be (2013 BACK...??!) will not have important safety features such as collision detection nor stolen vehicle recovery... period. If I had not purchased an extended warranty to 100 K miles I would be selling this thing ASAP. Will be a cold day in hell before I purchase another vehicle from this company.

In the last two months, Ive had to replace the battery and the ENTIRE I-drive (a.k.a.--brain) in my 2009 BMW 328I series with 26,000 miles (not a typo, I have another car) to the tune of nearly $3,000! I purchased the car new at the BMW dealership in Tulsa. I am furious and disappointed in BMW! I had such high hopes for this supposedly high performance auto. The dealership in Tulsa seemed at a loss to explain why this would happen in a car with such low mileage, yet didnt hesitate to charge full fees. The car is barely out of warranty. I would love to find out who the regional manager is in Oklahoma and am pursuing that now.

This problem has plagued the in-dash GPS since our purchase of the 2011 X3. The GPS, a $2000+ options, is inaccurate and unreliable. Its colorful appearance is appealing; its directions are consistently idiotic. If you follow its suggestions, you will backtrack, adding unnecessary time and miles to your trip. The worst instance: In returning to PA from FL last summer, we were traveling North on the FL Turnpike, North of Miami. The GPS wanted us to exit the Turnpike, head west and south on the Sawgrass Expressway, and circle around, get back on the Turnpike, and retrace our course. If we had followed that route (which we knew enough not to) it would have added more than 50 miles to the trip. Locally, making a short (30 mile) trip that I do often, the GPS wants me to go North several miles on a side street, than head South on a four-lane surface road, connecting at an intersection that I would have encountered almost immediately if I had turned South instead of North on that side road. It doesnt matter which setting the GPS (fastest, shortest, etc.) was on, the directions are equally bad. My Garman, at a fraction of the cost, is reliable and almost eerily accurate on setting arrival times. The BMWs arrival time is a wild guess, usually off by 1/3 or 1/2 the total driving time. Repeated complaints and visits to our Dealership has accomplished nothing. The problem is with the manufacturer, and BMW is either unwilling or unable to correct the deficiencies. It is my contention that if BMW cannot offer a GPS commensurate with the price, it should not be offered until a reliable product befitting of the brand is available.

If I could give less than one star I would - Id like to share my story how Passport BMW located in Camp Springs/ Marlow Heights MD screwed up my fuel pump recall causing the fuel pump to leak gas like a faucet. Ive since contacted BMW NA who has been less than helpful facilitating my effort to have another dealership look at the car. Anybody else out there having issues with BMW, I will never buy another BMW.

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

I have a 2006 325i bought brand new and when I tried to start the car last week, it would not start. I had it towed to the Bayside BMW dealer and they told me that my steering column needed replacement and the cost would be $2000. This is crazy; there is so many problem out there with this problem and BMW need to do something about this. I bought a BMW thinking that I would not have such problem. I should have bought a Honda.

BMW 750i xdrive run flat tires and wheels - I have lost 5 new front pirelli run flat tires within the 6 month. In addition one of my wheel cracked and I had to replace it as well. Evidently BMW command center that pushing these run flat tires dont care about their customers. These run flat tires might be good for European autobahns but not for road conditions in East Coast. I have changed the plans of purchasing BMW for my son. No anymore BMW. I have replaced the tires to non run flat. In addition to it BMW claims that run flat can run another 50 miles after damaged is not simply true - it barely runs 10 miles max before start damaging the rim. In addition BMW emergency service does not deliver anything emergency except being polite on the phone. I will be selling out my BMW as soon as I can get rid of it. If you dont want to waste your money stay away from BMW. It is not the luxury car anymore as it use to be back to history.

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

Purchase a BMW 328i late Dec 2012, 48,800 miles. Im retired, drive less than 8,500 miles a yr., pick up my grandkids from school 12 miles roundtrip. In the first 2 months after I got this car Ive taken it back to the dealership at least 5x. RED FLAG. Check engine light on, door wont open, oil leak. Dealerships fix everything, no problem till June 2013 & no longer under 50,000. Had this car 5 1/2 months, at the dealership 6 times & had to pay over $990 to the blower on the AC. Since then Ive paid for several oil leaks, gasket valve replaced, door locks because it was a mechanical problem, window problems, AC problems - 2 more times had to raise hell about that to get it fix & still charged me $150.00 for a part because only the blower was under warranty. Check engine light NEVER goes off & no one knows why.Picked up my grandson from school on a hot day, the car just stopped. No lights, no warning, just died. Took it back to the dealership that informed me my break fluid was leaking, my transmission may have problems & my suspension is going out... my car was just at the dealership for routine oil change, break fluid & tires 3 weeks before it stopped. I ask them about a noise my car made when I turn left/right but they didnt hear or see anything. They gave me a quote for everything that needs fixing & I almost hell passed out, I had to get 2nd quote. While driving home on the freeway front suspension went completely out, tried to stop that, car was all over the place, it scared me so bad I had to pull off the Fwy. I just cried, 35 mins later start car back up, took the side streets, home only 10 mins away when my car started shaking. I stopped at lights, it would shake more & act like it was going to die... Who knows what the hell that is.I financed this car, make payments, take great care of it... Only drove it to pick up my grandkids, get groceries & church... I would park it on the weekends cause my daughter would pick me up... Those miles on the car came from driving back & forth 40 min 1 way to the dealership 15 time in less than 3 yrs... Its been sitting for 2 weeks. Im too scared to drive it, even if I could afford all these recent repairs $8,000-$10,000... THIS IS THE WORST CAR I EVER HAD... This car has been in the shop more than I actually driven it. Ive spent over $3,800 not including routine maintenance on a car I didnt drive when it did run... This car is nightmare. Every time I look at it I start to cry... WHOEVER READ THIS, NEVER BUY A BMW EVER. Lease a new model, 2 yr then take it back... Can I sue BMW??

I have a 2011 BMW 328XI that I have had a couple of problems with. All but one was covered under warranty. The last service I had, they noticed my valve cover leaking oil. My car has 56k miles on it, this should not be happening. I called BMW customer service, and was told it was normal maintenance. I was quoted $705 to fix this problem. NOT HAPPY!!!! This is my first and last BMW!!! Also, at 51k miles (1k out of warranty), my rear brake rotors needed replacement. I was told, sorry, its out of warranty. Thanks for NOTHING BMW!!!!

My name is Anura, and Im from Chino Hills, California. Exactly 1 (one) week after my 72 months/100,000 miles warranty on my BMW 745 Lis was expired, I started to experience series of expensive car repairs. First, it got overheated and smoke started coming out of engine without a prior warning, after driving to Long Beach, California, just 45 miles with my family. I had to change all the plans and have it towed to my mechanic. It ended up costing me nearly $2,600 worth of repair work before getting the car back. A month or so later my transmission started slipping. This cost me another $3,100. 6 months later, I took it in to have it checked for serious oil and coolant leak problems. They had to change the valve cover gasket, coolant sensor and some coolant hoses, costing me another $3,600. Now Im having a serious smoking (out of tail pipe) problem, which will not make it pass the smog test. I got an estimate of $3,600 to fix that problem. Additionally, I have all kinds of flashing warning lights on the dash board. I hate to admit, if I want to go somewhere without having to worry about breaking down on the way, I wouldnt dare take my luxury BMW 745 Li, but rather my back up pick up truck Nissan Frontier. I intend to file a Lemon on this. If anyone has any advice or tips, please contact me at **. Thanks.

A 3 long 1/2 thick sheared and fell out on the driveway. The dealer (Jackie Cooper Imports, OKC) identified it as one of the bolts that bolts the transmission to the engine block. They could not say why it broke and BMW USA refused it as a warranty claim even though the driveline is covered by the CPO extended warranty. In the two years I have owned this car it has had the fuel pump go out, the fuse block melt, the water pump fail, and both catalytic converters fail.The dealer said call it was BMW USA, BMW USA would do nothing other than refer me to the dealer. This is a legitimate warranty claim and they are refusing to cover simply stating that is not covered by the warranty. No explanation, no body to talk to who can do anything about it. The warranty is not worth the paper it is written on. I love their cars, I hate their company. The dealer has been equally useful.

My 2011 BMW 335d has had the Service Engine Light on for most of its life now. Every single time I took it in while it was under warranty they could never find anything wrong. I even had to bring it back to Kuni BMW four times because the DEF warning like kept coming on. They would say, “Oh, we just filled the DEF, it is fine.” Lo and behold, once my warranty had expired, they found the problem. Now, the latest issue, I have brought it in regularly for its oil changes, etc. The service engine light keeps coming on. Then the engine malfunction light. Took this beauty in today and guess what? Now it has a Carbon Build Up problem. After doing some research online today, it seems many 335d are having terrible carbon build up problems. Well guess what, no warranty and now an additional $2,800 to repair and 10 days in the shop. Seriously??? It seems to me, for the amount of money spent on BMW their cars would be more maintenance free, however, I feel this is the game of BMW. They know these engines have widespread problems and yet they do not protect the consumer. I am so sorry I bought this beautiful car now!!! Poor decision not to believe the terrible reviews. My car is just slightly out of warranty. You think they would extend my warranty in a good faith effort to keep a valued client, however, they could care less. Very disappointed!!! Do your due diligence before investing in a BMW. As my friend put it to me, he has diesel vehicles with over 100,000 miles on it without a carbon build up issue. I feel like I am going to file a lawsuit against BMW at this point. There must be a Lemon Law.

After driving Mercedes Benz for over 10 years, I wanted something different so I purchased a 2009 BMW X6 50i. I had this vehicle for 3 months already and my vehicle has been to the dealership thrice for major issues, fuel injection, oil leak, and now, something about the damn exhaust or whatever. I have warranty but to be having these issues and my vehicle is at 51k miles makes no sense. The techs have no idea what they are doing because they rely on diagnostic test that don’t tell you everything. I found out that the issue I’m having now was replaced previously. I contacted corporate and told them that if this vehicle is a lemon, I want a replacement vehicle or reimbursement because this makes no sense. Also, they don’t give loaners unless you purchased a vehicle from that dealership. **. I have a rental for over a week and my vehicle is still not fixed. I get a phone call from the dealership tech saying, oh we found more issues. Just fix my damn car so I can move on. I’m already looking to switch out. Don’t buy BMW products, a waste! I didn’t have this issue with Mercedes or any other company.

I bought this in April 2008 with 18,000 on it, as a 40 mile each way commuter, and with the Corbin seat and BMW bags already on it. I love it right from the start. It has massive torque, gobs of acceleration and is fast enough for me (I haven't had it flat out, but I've had an indicated 120 mph out of it without trying hard). I found it a little too buzzy for comfort around 4500 rpm. The Manic Salamander bar end weights (18.5 ounces instead of the stock 9.5 ounces) completely cured that. I found it very windy over 70 mph; Parabellum windshield, adjusted as high as it can go cured that. My other add-ons were for personal preference, not necessity. The bike is as reliable as a stone, comfortable all day, a joy to drive and magic through the twisties. At first I felt like I wasn't getting much feedback from the front suspension, then I realized it just was not having any problems, so there was nothing for it to tell me. It just goes around bends on any surface at any speed I've asked of it without fuss.

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

Hello I would like to make a complain about my BMW 520d 184ps 2011. My car left me while I was driving. Suddenly I didnt have any power and my car stopped. I took the car to BMW dealer and they told me that is the same problem I had 2 years and one month ago. The injection system and I need to change the same parts as 2 years ago. 2 years ago BMW paid for the parts and I only paid for the workmanship. Then around 120.000-130.000 km, and now I have 214.000 km and I dont consider normal that the injection system should be changed after 90.000 km. Please help with a solution for my problem.

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! Its super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though its a German car, its awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

I own a 1995 540i BMW (VIN # **). The current mileage is 140,000. On 5/12/10, I complained about a strong gasoline odor on start up and shut down, especially on cool/cold mornings. I reported the same problem again on 7/14/11. Alderson in Lubbock, TX said they could not determine any leak or source of odor. The odor continues. My wife has emphysema and this odor affects her breathing as well as mine. How can I get this problem fixed?

I have always dreamed of owning a BMW and be able to take it to service with no problems like I have received. From intake to invoice to floor manager, it has been a complete disaster with them and how I was treated in the service department.

I send my car to BMW of Main line on Bala ave, Bala Cynwyd PA to fix the engine as I noticed a white smoke come out of tail pipe. The car have only 80 K. After they take the car for about month they give me the car. I drive the car for about two months. It was time to change the oil. I go to another BMW dealer closer from my new home. After they change the oil I noticed a ticking noise. At the time I go to pickup my car, they inform me that this issue inside the engine and I should take the car to the dealer who open the engine for me as this engine should be under cover. I called BMW of main line and I called BMW of north America. NO one helped me, no one even their manager told me to take it to BMW who change the oil and the one who change the oil, they told me to take it to the one who open the engine. They forgot that both of them are BMW and I dont care how they deal with this thing. I just need this ticking noise to be fixed. They only smile on your face when you are there to buy a car, then when you go back to fix something that they cant handle they just keep ignoring you. They look for cheap mechanic to handle our cars. They are not professionals.

Not clear about durability as I have the car only one year, but maneuvering, acceleration, safety mechanisms, etc., are excellent. 228i is a relatively small coupe with rapid acceleration (0 to 60 in seconds), great maneuverability (takes corners sharply and with stability), good safety mechanisms (rear view camera, alarms/reminders for seat belts, emergency brake, parking, etc.). Windows provide good visibility all around though I wish there was a rear window wiper. Has driver & front passenger heater seats, automatic air conditioning and seat settings that driver adjusts to his/her comfort level, etc. Trunk is a good size. Back seat is a bit small if youre tall, otherwise comfortable. Could use a bit more storage space (console, glove compartment and very small compartment next to driver door to lock up keys for glove compartment if valet parked). Remote keyless access. Great car/value for the money. Good support service from BMW.

2010 BMW 528i...Ever since I have this car start giving me problems. Only 13000 miles. It needs tire replacement. Whenever need oil change...no warning light. Just pass 50000 mile...no longer in warranty. At 51000 oil licks on engine. BMW charge me almost $1800. I call BMW. Didnt get proper response or help.

I purchased a vehicle from this used car dealer that was supposed to be a certified BMW and Ive been having problems with the car since buying it. Ive had the car for three months and every month, the car has been in the shop. I have spoken to the manager about the problems, but kept getting the runaround. Now Ive had the car for three months and theres a clicking sound when I make a left turn. When I told the manager about this problem, he told me I have to pay for parts and labor. I paid $2,000 for a car that was supposed to be certified thats really not. I was sold a car that is supposed to be 160 points certified and was not. This dealer is telling me that I have to pay for parts and labors on a car I only had for three months and now Im having a hard time getting anything done with the management which I paid $2,000 to for a car that I shouldnt be paying to repair.

I purchased a used 2009 BMW X5 with 9,000 miles two months ago from Coggin BMW in Fort Pierce, FL. Within a few weeks, there was a very strong fuel smell in and around the vehicle. Upon calling the dealership for the 3rd time, we were able to get an appointment 4 days later to have the vehicle looked at. The issue was a fuel leak around the fuel pump flange and melted plastic around the fuel pump electrical wire. This is a very dangerous situation that could have resulted in deadly consequences.I am very disappointed by the lack of urgency on the part of Coggin BMW to resolve this dangerous situation. Most of all, I am appalled at the fact that BMW North America would produce and sell a vehicle that would have this life threatening issue by 9,000 miles. I find it very disturbing that the issue is brushed aside unless there is a fire or catastrophic explosion due to the negligent manner in which BMW made this vehicle. I believe that I am not the only one who expects a company of BMWs stature to be free from serious problems like this, especially with a fairly new automobile.The dealership fixed the fuel leak and melted electrical wire issue but I am not confident that I am safe in this vehicle. I was not told why this problem happened and not sure if and when I will have another serious malfunction that could result in serious consequences. I do not feel safe in the vehicle and I have no confidence that BMW can provide a reliable, safe product. I also dont have confidence in the dealer network to provide a reliable and safe vehicle for me to drive.

Today I went 25K regular service for my 2016 X+ BMW car. And I waited almost more than 2 hours and service just finished. Service manager told to me My X4 and many X4 has some problem about on back seat babe sitting fixing problem. This is fabrication error for all X4 BMW models. And they told to me this between 2-5 days service and they offer me complementary car replace with my car and fix my car. I accepted and I waited more than 1 hours. After that they took my car and they offer me TOYOTA COROLLA for one week driving for free. But I bought less than 1 year ago paid 59 K and bought BMW X4 and service try to give me Corolla. Ridiculous and I didnt accepted and go back to my house and I waste my time for with stupid paper works.I wont refer to anyone and BMW driver do not choose this Service... And service guy extremely rude too. His name is Joseph **. Dont waste your time and try another BMW service and dealer. Before I used 2 different BMW service dealer and both gave to me wonderful service. I am stupid to try Lauderdale BMW of Pembroke Pines but again hell NOOO.

I purchased a 2013 328xi for my wife in June 2016. It came with 18 alloy wheels and brand-new Pirelli run-flat tires. After a few months, the rear passenger tire kept losing air. I took it in for inspection 8/23/17 and was told it was due to a cracked wheel. My wife never hit anything with that wheel that would cause such severe damage. The service rep said that she probably hit a pothole and that the run-flats dont provide enough cushion to protect the wheel. In other words, its a defect in the wheel/tire assembly (borne out by a class-action suit settled by BMW for cracked wheels on the Z4 in 2015). The solution offered by the service agent was to replace the wheel and tire for $1,035. I asked if BMW would take back the run-flats (with only 5700 miles) and replace with conventional tires so I wouldnt risk another wheel crack from a pothole. The answer was no.So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasnt damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didnt care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she wont get a flat, because there aint no spare.

Bmw x5 bought new for over $90,000. It has only done 78,000 miles and the car just died whilst I driving on the motorway. I had it taken to BMW SPIRE in London. 2 days later they emailed me saying I have to pay them 16,000 ($20,000) to repair it because the timing chain had gone. I had the car serviced by them one week before and they said nothing about it. No warnings. Nothing. It has a full service history with BMW SPIRE. The Bmw cars are not fit for purpose.

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

I have a 2007 BMW 328xi that I have been having gear, transmission and electrical, air conditioning issues. The car shuts off, stalls and shuts off, air conditioner doesnt work, alert lights on dashboard light up and now gears arent shifting and car cannot move into drive, reverse, neutral and park. So now I have no car. BMW has just given me the run around not addressing the problems finding other issues just to cover and hide their blatant disregard of the 3 series issues. I saw that there are many complaints and the there is a place to officially file a complaint to NHTA 888-327-4236. Please file a complaint if you’re experiencing any issues. BMW cant continue to ignore the issues and try to hide all complaints like they dont exist! And someone gets killed. Please FB or Twitter to get the word out!

With X-drive the BMW 428 2014 is a year-round, all weather car (as long as you don’t need clearance!) Fun to drive, good mileage, superb handling. Would definitely buy again.

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

Very confusing when they change network, they dont want to fix it. All BMW dealership tell you different stories. Customer relation is a joke, rude and obnoxious. This is my fourth Bimmer and customer service level is going down. I think BMW been losing money due to airbag recall, now network has change and dont want to correct this issue, very disappointed.

I own an 08 760Li that was purchased in 11/08. Its less than 4 years old and would still be under warranty if the car had 5k miles less. The logic 7 amp quit and BMW failed to offer any assistance for the replacement. When you look on the internet, you will find a multitude of complaints about this amp failing. The car was 134,600 dollars new and Im in shock that BMW doesnt stand behind their product.

I bought a brand new BMW 530i in 2004. Since I am an independent consultant in the software industry and often work at home, I dont drive that much so until yesterday, it has only about 80,000 miles on it. I was driving on a bridge in San Francisco Bay Area in a slow traffic yesterday, both transmission and engine burned down suddenly (with regular maintenance). The car has been giving me troubles from the first week after I bought it. Whenever I drove in slow traffic, the on board computer will show a warning to tell me Transmission Fault. I have to pull over to turn the engine off and turn it back on again; otherwise, I cant drive it.My BMW - I was told the three letters can be translated into Dont Touch Me into Chinese - finally dead yesterday. I paid $400 to tow it to a BMW (dont touch me!) dealership near where I live, and just got a call from them and told me the total cost to repair is more than $16,000. I am filling a form online to donate the BMW junk to a charity now. In my will, I will ask my son not to buy Dont touch me in his life, and ask him to tell his son not to do so neither.

I bought 2003 BMW X5 with 82,200 miles from a dealer in the U.S. in September 2011. That was my first time of owning a BMW. Actually, I was excited for buying such a prestigious car. Just after one month of owning the car, I have spent close to $2,000 in repairs related to the front suspension. A service advisor at the dealer, where I sent my car, told me that the engine had to be repaired because it was leaking and that would cost about $3,000. The steering wheel has to be repaired as well. I experienced jerking when the car was changing from the third gear just recently, and I took it to the same BMW dealer. They say that the transmission is bad and it has to be replaced. That will cost between $6,500 and $7,000. I cant just comprehend what is going on. I thought BMW was a durable and prestigious car but I am losing hope and confidence in the car. What can I do now? I am getting frustrated. Please help.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

I took my BMW 328i with 48,000 miles in to the BMW Birmingham service department on a Friday afternoon for a new battery. I was told by the service advisor that it needed coils, a new belt, belt tensioner, and some type of “boot” due to an oil leak. They quoted my over $2,000 for the repair. I told them I could not afford that much unexpected repair work and agreed to the battery and coils, which they said were a minimum to get the vehicle running properly at a cost of about $1,250. I also told them that my 16-year-old daughter drives the vehicle to school (around 5-10 miles a day) and that I was having it repaired because she wanted to drive it to a school dance the following day. 10 days later and less than 100 miles following the $1,250 repair, the vehicle was towed to the private garage of a retired BMW technician due to a coolant leak. After he inspected the vehicle, he told me that there was nothing wrong other than the radiator hose clamp had been removed and slid down the hose at the heater core. This could be seen easily by a BMW technician. He repaired the vehicle by reconnecting the hose/hose clamp and replacing the coolant.I called Birmingham BMW 6 times without a return call over a 10 day period and went by the dealership in-person once to speak with them about my issue and no one would talk with me. When I asked to speak with a manager and for a business card for the manager I was told that everyone was in a meeting and that they did not give out business cards. I persisted for a contact in writing for management and the wrote a name and number on a post-it note.I shared this with BMW of North America and asked for help contacting the dealership. I received a call from a service advisor the following day, who proceeded to make excuses when I shared my concerns then he transferred me to a service manager who acted in disbelief when I told him what happened to me. I shared my concern that the service department was pushy about the need for service with urgency to do it quickly before something broke and rendered the car undriveable. I question this culture within the dealership and asked the service manager how a technician could miss something as obvious as a clamp that had been disconnected and slid down the hose? I was told that the technician would not see an issue with the cooling system since he was working on the battery/coil pack/electrical system. To which I replied, then how did they find issues related to an oil leak and the belt and belt tensioner? And they had no response other than they would check into it. I have had no further response and feel that I cannot trust BMW Birmingham, Alabama to service my vehicle.

A tech has been promised to come out to the dealership to try and find out why the MPG are so bad on a 2010. They e-mail me from headquarters between such and such day; they either dont call and let me know they are not coming, or I go and get a loaner and they come for ten minutes and then leave. This is actually the third time I have tried to have the car looked at. I cant just drop everything the night before and go and get the loaner and leave my car.Some of us do have other things to do in our lives. Communication between the dealer and the customer care of BMW is awful. You would think they would let you know the exact day and then have a loaner for you, not so. The dealer is also frustrated. Their follow-up service is the worst ever of any car I have owned, and that has been quite a few over the years.I paid over 4000 dollars extra for the car to get good gas mileage and have asked every time when I bring it for service to check it, and nothing changes.

I have been in contact with Tom ** BMW, Jacksonville, FL and there is a 280$ charge for the water test, plus the cost of repair, and I have to have my windshield replaced because the stripping is coming apart. I am appalled that I have had so many issues with this vehicle (2012 BMW 335i). When I purchased this car, my thinking was that I was receiving a premium vehicle; it is far from that. I could have saved a lot of money and purchased a Hyundai and still not have had this problems that I have had with this one. Thank you for taking time to read my complaint.

I owned a 2000 BMW 323ci coupe that I purchased back in 2004. The car had only 13,000 miles on it and was optioned with every accessory available. I purchased the car from a private seller for $21,000 which I though was a steal since the car cost $43,000 new. The car looked flawless and drove as new; it still smelled new inside. I struck a deal and the BMW was mine. I felt as a BMW owner that was above most people now on the road and I changed my driving style to prove that I was now someone to be very envious of because I was to be respected driving a BMW. That claim to fame ended a few months later when the transmission failed on my BMW as I was shifting from reverse to drive. I couldnt believe it! How could this happen to a car with only 20,000 miles on it?!?! And a BMW for that matter. The cost to replace the transmission was $6,000!!!! That stung badly! In the coming years I also experienced very costly repairs ranging from HVAC issues, electrical problems, fuel issues, power steering failure, brake problems, a fractured subframe, cooling problems, Harman Kondom speakers rattling the interior when playing heavy bass music, broken and leaky sunroof, interior trim falling off, squeaks and rattles in seats and dashboard, popping steering wheel, cruise control failure, HID headlight burnout and I rarely drove in the dark, leaky trunk, power window motors failing, front turn signal housings getting wet inside and causing shorts. The cost of repairs on this hunk of junk amounted to over 15,000 dollars!!!!!!! All on a car with less than 100,000 miles! How horrible is that?! I had to sell my precious BMW for a mere $4,000 in 2009. What a piece of junk! Now I know why the original owner sold this crappy car and was driving a new Lexus sedan. I ended up buying a used 2006 Honda Civic Si that has been 100% trouble free and now has 183,000 miles on it. Im still reeling from my horrible BMW experience! I realize now that I was a pretentious fool thinking that driving a BMW was going to make me noticed and important on the road. Boy, was I wrong! DO NOT BUY A BMW!!!

I have a 2007 BMW 335 with 68,000. I took it to the dealer and came up with $3600 repairs. How can a reputable car manufacturer produce cars that have an oil leak and to repair it, you need to remove the casket of the engine for a car with such a low mileage? I am saying goodbye to BMWs. Their official dealer garage shop is clearly stating that their cars cannot compete with those of other manufacturers such as Lexus where one can go up to 100,000 miles without any major repair.

I am the original owner of 530 2006 BMW. The fuel pump went out before the car was 2 years old and a couple months later, the other fuel pump went out. The dealer repaired it because the car was still under warranty and had less approximately 17,000 miles. After repairs, I began to have severe gas vapors inside of the car. The vapor was so strong you could see the car vapors seeping from the car while standing on the outside of the car. I took the car to be repaired 3 times for the same problem. The fourth time, I had to contact the corporate office to have a specialist look at the problem. The last repair was a little better, but I can still smell the gas as of this date. Now my car is 6 years old and still has less than 50,000 miles on it. The thermostat light came on saying that the car is hot, not to drive any further. So, I took it to be checked. I was told that the engine thermostat needed to be replaced and would cost $650.00, so I asked them to hold up on repair because I wanted to check with other mechanics for 2nd opinion. I called the specialist to get a quote thermostat repair. Both mechanics from other shops told me to tell BMW service department to make sure that my problem was not the water pump before changing the thermostat. I called BMW back to ask them to make sure that my problem was being caused by the water pump. The repairman insisted that my problem was not a water pump. He said he was absolutely sure that my car needed a new thermostat. After his confirmation of the problem, I gave permission to replace the thermostat. About 1/2 week later, the thermostat light is on again, worse than before because its now red instead of yellow. I had to bring the car back on Monday, 8/20/12. Guess what they are telling me the problem is? The water pump which is around $1,100.00, not to mention the $650.00 I just paid for a thermostat that was obviously not the problem in the first place. I am raising hell! I hope you readers can hear it in my complaint and excuse the spelling because I cant even think straight right now. I will never buy another BMW! Never, never, never, never! Nice looking car, but you cant drive from here to there on looks. Buyer beware.

I had my car serviced and a day and a half later after I paid 1800.00 to fix it, the same lights came back on. I took it back and they tell me it cost another 11,000. If I knew it was going to cost that, I wouldve fixed it for the 1800. I also had a oil change and the same oil light coming on and they didnt put a sticker up for my next oil service. I feel like they took advantage of me being a woman. I have all the texts that the service guy was texting on my car for poor service they did.

Started with bald tires (VERY BALD, bands showing) at 7K miles. Going through tires every 7K miles. Engine light issues - they blamed the diesel version of the vehicle. Was in the shop for over a month on and off for that issue. Now the car has 25K miles and both brakes needed replacing, front & back. Trunk lid issues, driving alone and light comes on. Light wont go out and lid wont close. What a disappointment.

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

I bought my 2014 X1 with 3800km on it. So far 1) the front end had to be to be replaced, 2) airbag recall, 3) Idle stop stopped working, 4) smell of fuel lingers in the interior, 5) most of the vents are brittle and break, 6) hazard lights switch is broken, replaced and broke again three days later. 7) Rear hatch door unlatches when gremlins want in or out, 8) rear door latch passenger side won’t latch. A door I rarely used.9) Valve cover and gasket replaced with 89000km (55000 miles), 10) Hole in the valve cover, 11) rust coming through under the rear hatch door. Told by Georgian BMW, Service Manager, who never worked in a body shop I was told, nor his manager, This I was told was due to a alteration. Car has never been in an accident, no record of an accident is apparent. BMW Canada told me to get the dealership to take pictures of the rusted area, Georgian BMW refused. (I won’t step foot in that door ever again and make it a point to tell anyone of the troubles I have with both car and dealership.)12) Doors locked with car running, 13) side plastic plate at bottom of door pops off. Had to use $4.00 tube of silicon on a “fine piece of German Engineering”. 14) Front cowl is plastic and broke off while hitting a pothole in the cold... Did I say...plastic front cowl like in the same plastic in the toy cars my Grandchildren play within the bathtub...but obviously more resilient. 15) Intermittent wipers are stuck on one speed. Told by Georgian BMW this was due to an aftermarket windshield. Odd in the corner of the windshield it reads BMW and I had never replaced it from when I bought the car. Funny that whenever I go into a BMW Shop to repair my car, continuously try to sell me a new and improved model of crap.

My fiances 2006 Cooper S with 71,000 miles and with all scheduled maintenance done as scheduled has thrown a connecting rod destroying the engine. I had requested some assistance from Mini USA and was denied only because it is a little bit out of warranty. After listening to an interview on Whiteroof radio, its obvious there are known problems with the engines from a few years ago that have been fixed but that does us absolutely no good. The dealer where we took it cant even give a good reason (oil level was fine) why this would happen. It is still there after 3 weeks waiting to see if they can get us more than the $4,500 that was originally offered to us. There is no way we can or will pay the $9,000 they quoted to put in a rebuilt engine. Needless to say, we are very upset since until recently we had 3 minis in the family. Why would such a large company choose to not at least to partially assist such a loyal customer. All this after we spent over $2,500 just a few months ago to fix suspension problems. She wanted the BMW Countryman next but well see how this plays out and we may never buy any BMW or Mini products ever again as well as telling everyone that will listen.

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

I purchased brand new 2011 BMW 128i which they no longer make for the price you are only paying for the name not the quality of a good car. I had issue from the start with the front end still never figured out what the noise was coming from. I now have 75,000 miles on it in the garage every night regular maintenance and this year alone problem after problem - Oil pan gasket leak $842+, Valve cover gasket leak $802+. Blower and wires fried replaced $750+, Gasket on the housing for oil filter $800+, Front struts $1450+. These prices are from the dealer that I purchased the car from brand new at @35k - nice loyalty to repeat customers, time to go back to a Honda and not Keeler.

I got my engine car (BMW E46/320D). Its hard to start, so I sent it to Leal & Co. Ltd. for the repair. After several repair and adjustment, they sent a bill of RS 27,093 for the repair. I paid for it and took my car but the next day, I got the same problem with it. So I would like to make a complaint of how can it be possible that a day after such repair and payment, my car is still the same. I have no car since that date, 08/12/2011, and I would like to know if the supplier of BMW (Mauritius) can solve my problem or not.

I have been having a problem with my car since I bought it brand new. First incident occurred a week after buying my car at Sandton Auto. I had a problem with my brake pads. They were very noisy and couldn’t brake properly and got to a point where they had to be change within less than a month of buying a brand new car. After that, everything else was wrong in that car. Just after 2 months it started to have this noise in front - could be in the engine, I don’t know. I had to go home (Eastern Cape) so I couldn’t bring the car in. When I came back, I took my car to Zambezi Auto as I am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 to 3 days.I went to collect the car and just before I got home the same day, the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind you, that this is my only car, I just cannot afford to be taking it in where I can’t even get a loan car or any kind of assistance in terms of transport to and from work. My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then I went to collect my car again and the problem was still there. The noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where I had to tuck them in. This is a new BMW car for God’s sake.I had to travel to Swaziland, so I was away for a month. When I came back, I had a tire bust and my car was towed to Menlyn Auto. Then, I told them as well about the problem. They looked at it as well and tried to fix it, but no luck. They said there was a new part that was needed and ordered it. And again I had to be car-less for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again, they chopped and changed whatever it was, but still the first day of me collecting the car the noise was there.I called them and told them as well, but nothing happened. I decided to bring it to the dealer I bought it from, which is Sandton Auto. I came with my problem and explained to the manager the whole story and the fact that if I bring my car in, I will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). It stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong. They changed something as well and also when I went to collect the car, the noise was there before I could even get to the robot near them. I called them again and told them that whatever they did, it didn’t work because now the noise is getting worse.They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things, but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings. This is what they told me and they didn’t know why because when they check the key, there was nothing. They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise I was talking about and he told me, Oh, that is a piece of cake. I can fix that easy.” This I couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now, this is the third time in Sandton Auto. The car was booked in for about 3 days now.The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out: 1. The speakers were damaged. I can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it). 3. I told them that the car sometimes doesn’t start, it just keeps quiet for a while. And this was looked at. Again, I had to leave my car there till the morning so that they can try and start it in the morning for testing (no loan car). 4. The brake pad’s noise is back (and the car was just serviced).5. The noise is worse than ever.I spoke to one of the employees there. She told me that this is a problem that they are experiencing in all BMWs. And she told me that BMW SA is aware of this problem. Most of the 320 I have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.So after that time I was told that they have to order a new fan for my car and change the entire fan system. This one was a masterpiece. I was asked where I bought the car by someone who was helping me there. I told them that I bought the car there by them and according to me the car was brand new. The reason why he asked this was because the car didn’t look like it was new and the PDC was not a BMW PDC. Wow - that’s what I said. I just said, “Wow.”This was a shock and I am asking myself lots of questions: 1. Could this be an old BMW car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something?Really looking at it: is this possible? So right now I am still waiting for a call (which I don’t think I will get as it’s been 2 weeks already) for the fan and an explanation on the PDC. And right now the PDC is faulty for real. It beeps when you are too close to something. I really don’t know what to do in this situation. I don’t feel like I am driving a new car at all. As I travel a lot, I’m afraid that my car will soon be in 100,000 km where I won’t have the privilege of just taking the car in. I don’t have time to leave my car with the dealer anymore as I have proven that this problem cannot be fixed. I am tired of complaining and being stranded in terms of transport and worrying if this beautiful BMW 320 M Sport car cannot just stop in the middle of the road. Can someone out there help me, please?

I have truly enjoyed the 2014 BMW convertible. It is just fun to drive. I often get told how nice it is. The take off is fast and the controls on the wheel make it less distracting to answer phone or navigate the radio. The overall look is very attractive. I am very short and the seats fit me perfectly. They allow a large range of positions so it also helps my pain from a cancer removal. By the way, the truck release on the key remote drives me nuts. Its like it has a combination of buttons to hit. The car also has a very small trunk so I am not able to purchase larger items.

BMW has had my vehicle for over a month now for repairs. The car is less than 4 years old and has less than 35,000 miles on it. I bought the car brand new. This is not the first time my car has been in the shop. There have been numerous other occasions prior to this time. I am emailing to express my dissatisfaction with the whole matter involving my vehicle. I am very distressed at the fact that it has taken this long for BMW to diagnose the problem with my car. I have stated before to BMW North America, I have reason to believe I was sold a lemon. I was also forced to buy a battery recently (receipt of 11/2/13 for amount of $898.68) to what I believe was an original defect with the vehicle. To say that I have been not only depressed but suffering mental anguish and frustration is an understatement. I am not pleased with BMW. I have strongly suggested some other recourse in this matter but I still get the run around. Please help me!!!!

I have a 2015 BMW X5. I drove the car to a neighbors for a birthday party. It was daylight. The parking area for the house, which appeared flat, bordered on a hillside. I was (fortunately) alone. I turned off the engine; normally at that point the car goes into (P) park. I went to the back door on the drivers side and opened it to remove something, then closed the door. At that point the car began to roll, and over the next several seconds it picked up speed, then it went over the edge of the hill. There was, mercifully one lone tree which caused the car on the passenger side to crash and stop. When I subsequently went into the car and looked at the gear shift the transmission was in (N) neutral. I emphatically did not leave the car in neutral. There was approximately $15,000 damage to the car.I contacted BMW about this, really just to inform them. They wanted to inspect the car and the person I talked to at that time said they would consider paying the deductible on the insurance if they determined I was not at fault. This caused some delay but the inspection occurred. Needless to say, they called a couple of weeks later (my original contact had left the company) and said they had not promised anything (that was true); they would not take responsibility. This could have been a terrible accident. Had there been a child, a pet, or anyone else, in front of the car, or if I had walked in front of the car to open the passenger door on the other side--or walked back-- there would have been nothing to stop my getting run-over. I would not consider buying another BMW (this is our second, and generally I like the car a lot) if this problem is not somehow fixed.

This is my first experience owning a BMW. I have owned Chevy, GMC, etc. The technology in this car is amazing. The lighting, the craftsmanship and even the quality of the paint job surpasses any other car Ive owned. The 8 cylinder engine drives like a dream. The car and maintenance is pricey. But so worth it.

Ill keep it short but my 5 series transmission failed on the same week the car registered 70k miles. Such a pity the BMW driving machine cant make it past 70k miles.

To whom it may concern: I purchased this over $30,000 expensive lemon on December 2, 2015. This vehicle has been in the service center more than Ive driven it. My expensive lemon of an investment is currently at the BMW Midtown service center waiting on the arrival of its new engine from Germany. I was told it will take weeks. I am very disappointed in my pre-owned certified vehicle. The resolution offered to me is not appreciated by me. Please any feedback is welcomed.

IM lucky to be alive. What first began as a smell of fuel inside the car escalated to a strong smell of gas. After looking at the undercarriage of the vehicle, I discovered fuel leaking down the drivers side gas tank inches away from the hot exhaust. Tracking where the leak was coming from, I removed the passenger rear seat and discovered that the fuel pump plastic housing developed cracks all around, causing the fuel to escape below the passenger seat down the gas tank. The vehicle operates fine and there are no dash lights indicating that there are any failures of fuel. However, it seems the fuel has broken down the plastic housing of the fuel pump over time, resulting in an enormous loss of fuel when the vehicle is running. I am very glad I discovered this issue, which I believe is an enormous safety issue and consider myself lucky that I didnt catch on fire on my last drive. I will follow-up with BMWs hotline because I am certain there are other drivers that own the E90 series that may be having the same issue and hope NHTSA can put this on their bulletin and open an investigation on the serious issue. As far as BMW Coggin in Fort Pierce, FL, Richard ** politely kicked me out and told me he had an appointment with a doctor and did not even hear my issue out.

I bought a 2001 BMW 330CI from a friend in 2007. As much as I enjoyed my driving experience through the years, I have spent thousands of dollars in repairs. And every 2 years, I dreaded the smog certification process. It always failed and I would usually spend a ton of money trying to get it fixed so it would pass and I could renew my registration. This year was the last straw. I spent 3 months going back and forth to my mechanic, testing, re-testing and spending almost $600 on repairs; still not passing. Then I took it to another mechanic, where I spent over $1,000; still not passing. Then I went to a BMW dealer to have them reset the computer due to a BMW Bulletin on that particular year/model; still not passing, and another $175. In between all these visits, I took it out on various driving cycles to reset the monitors, per various YouTube recommendations. Finally, it passed in April 2015. In September 2015, I decided to sell the car, but since the sale was outside the 90-day window of smog certification, I had to have it smog checked again. Guess what? It failed. After fighting with a few of the mechanics I used before, one of them cut me a little break on the price; did some additional repairs to the tune of $411 and finally the car passed the smog check. In total, I spent almost $2,200 in repairs, just for smog certification, not to mention all the other stuff I had replaced over the years. By the way, most of the smog repairs were due to faulty sensors. I called the corporate office of BMW and they wouldnt do anything in the way of reimbursement.

I have had a terrible experience with this 7 series. This car jerks at times giving me a Drive Train Malfunction and the car becomes extremely unstable. This has happened 2 - 3 times already since I bought this car. Service Center (BMW Murray Motors - Denver) says Fuel Injectors are bad and so this issue. They replace Fuel injectors and the problem comes back after 2 months. Extremely dissatisfied and angry. I am paying too much money every month and have no peace of mind. In addition to this issue I have had other issues as well. My first impression Car: Terrible Car. Please do not buy BMW!!!

I have X5 and I have problems with the car since I bought it brand new. Its been in and out of the shop for so many things gone wrong. What kind of company is this! My Honda was one of the best vehicles I had and the services were much better. Would never buy a BMW again.

I hate my 2009 X6. Since I purchase this car 2012, I have had it in the shop 6 times for electrical issues! They tell me at the dealership they cant find anything wrong with it..... go figure but I keep taking it back. The last 2 times my son was in the car and the problems started. I want to trade it but I cant at this time.... No more BMW for me!

I paid for a platinum extended warranty on my 2008 BMW X5 to extend coverage to 7 years or 100,000 miles. I did so because of the numerous major problems I had with the vehicle after initial purchase. During a routine service at Freehold BMW in NJ, I was told that I needed thrust bushings replaced at a cost of over $1,000. When I asked if they were covered under the platinum warranty, they said no. I went to BMWs website and found that they are listed as covered. When I pursued this with both the dealer and BMW USA, I was told that they are not covered if replacement is due to normal wear and tear and that I failed to read the small print on their website. They said if it was a defect in the product, they would cover it. So I guess everything that I paid for under this contract is subjective based on their opinion. They do not even identify which items specifically are subject to this wear and tear clause. So I guess if my navigation system breaks, they will claim I used it too much! I will never buy another BMW again. BTW, I never had these corporate integrity problems with my Mercedes or Infiniti cars. Escalation to Managing Supervisor at BMW N.A. doesnt help either. All you get is the dealer blaming corporate and corporate blaming the dealer. What a scam these extended warranties are.

I sent an e-mail to BMW Customer Service/Relations ([email protected]) including a couple of pictures of my X5. Searching on the web it is clear this issue is present on these model year cars. Today, I was contacted by RuthAnn, BMW Customer Representative, and she basically stated that all they can do is to log a complaint. My 2002 X5 is well over the 4 years/50,000 miles warranty and there is nothing that BMW can do. I explained that this was clearly defective workmanship on the part of BMW given the amount of problems on these model years, but she stated this issue was due to the elements and I should take my car to the dealer to make an assessment of the problem. However, even if the dealer determines it is due to a bad paint job from BMW, there is nothing BMW can do since the car is out of warranty. I tried to explain that I have had cars from Ford and Nissan older than my X5 and they never presented a paint peeling problem. Yet, here I have a luxury car with less years than my old cars where the paint work is peeling away with no warranty coverage. No response there. At the end all I was able to get is to have the complaint logged and be disappointed by BMW once again.

So I leased a 2020 430 convertible in July 2019. A month later driving the car in 90° weather after two hours of driving the air-conditioning broke. Brought the car back to the dealership, they said the problem was fixed. A month later same situation. Brought it back, he said it was fixed. The following summer in 90° weather same situation after a few hours of driving air-conditioning stopped. Brought it to a different dealership, problem was fixed, it was not. Currently two weeks ago in June, driving back from the Jersey shore and 98° weather I stopped at a rest stop and left my daughter and my dog in the car. When I came back I found that the air conditioner had stopped, my daughter who has down syndrome, my dog suffered mild heatstroke. Contacted Bmw multiple times. They tell me that nothing is wrong with the car. And have yet to buy me out of my lease. So worst company ever, this car is a lemon. There’s nothing but problems with these BMWs. Do not purchase or lease then.

2014 BMW M5 - I asked to have my brakes reviewed during routine service and the tech recorded the sounds and discovered the noise and completed some work to solve. Solve is the new account process. It changes during the feedback from our customers. I need to have a different tech research the issue and call me to discuss why I am hearing my brakes at almost every stop. For the price paid in April 2014, I should not hear the brakes squealing at all...

I purchased a 2009 BMW and was having issues with starting the car a couple years ago. I would sit there and try so hard to start but wasnt able to. Took the car to several auto repair places including BMW but no one could figure out why the car wouldnt start. I even had one BMW auto place put a new starter in. Eventually I ended up leasing a new car costing me thousands of dollars. After I leased the new car I received a recall notice in the mail that there was an issue with the fuel pump. I think BMW needs to reimburse me the cost of the leased car.

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

BMW x3 xDRIVE28i - For a SUV of this price, some of the finishing touches are mediocre and I find that after 50 years of driving a BMW product, their top quality and so called attention brought to customers, are declining. It is still the driving machine but its not anymore the cream of the cream!

BMW lease assumptions program/department is a huge scam. Keep your money. They have a really good side hustle going on, here we go. So I decided to do a lease assumption. The payment on the M4 is $1015 per month. I make over $90,000 per year so I can definitely afford the car, my credit score is 759 but I don’t have any of the 4 car I had prior showing on my credit report because that was 10 years ago. They were all deleted. Now I was under the impression if you have good accounts that are paid in full zero balance whether open or close they stay on your report it. I was wrong.So with that being said I applied for the car on my own. I make $90,000, 759 Score, outstanding debt. Less than $2000. This should be no problem. I paid the $543 transfer and app fee to be declined with no logical explanation. Took them less than a minute to make that rash decision but kept $143 of the $543 so I went and got a co-signer not a person a corporation that co-signs for people. That’s the business they are in. Now BMW is telling them it’s too expensive of a car. I should get something cheaper which is beyond ridiculous. I make enough to pay for this car and the backing of a corporate and that’s still not enough, but now they kept another $143 so they have a really nice scam going on. Spend your money where it’s appreciated.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

I had problems with my 2004/325i BMW with leaks. Reliable engine but bad when it comes to leaks. Notice they use cheap plastic parts.

I purchased a car at Melbourne BMW from Colorado. I was out of town on business. They cashed my 2000 $ deposit and ran my credit and asked when I was going to pick up my car, I told them Tuesday. They said, ok will have it detailed now. Then they sold my car to someone else on Sunday and still was holding the 2000 $ but this is not the issue. They sold the same car to two different people. BMW of Melbourne and BMW do not have ethics.

My BMW told me to check my coolant level and I decided to put in more coolant. To my greatest surprise, all the coolant I put in came running down from underneath the car. Im confuse and dont know what is the problem or my cost would be.

On 04/28/12 I purchased a 2012 528i BMW. On 07/01/13 I noticed the A/C was having trouble. The AC kept blowing high, then low, like it was wheezing! I turned it off, then back on and it was ok! The next day I did not drive my car. On 07/03/13 at approximately 6pm the AC stopped working completely. BMW service dept. was closed and the next day was 4th of July. On Friday 07/05/13, at approximately 7am, I took my car to BMW service dept. At approximately 430pm, I get a call saying a part (Blower Regulator) in the AC blew/shorted out, they could not get the part until Monday and I could keep my loaner car until Monday. On Monday 07/08/13 at approximately 230pm, I get a call saying my car was ready and I can pick it up! Note they also serviced my car. When I received my car I noticed they had the AC blowing full blast, set on Max 60 degrees, blower on Max and noisy! The outside heat was in the hundreds so I thought they had it up because the car had been sitting and they wanted it cool when I got in the car. But I notice after driving about 10 or 15 minutes and stopping at stop lights I was sweating, my forehead was burning and something was not right. The AC was not fixed properly or they put in another Faulty Blower Regulator! This was my second Bakersfield Summer driving my BMW. The heat can get as high as 110 degrees and I never had to keep my car AC set on MAX any/everything. I always kept it set on 71 to 75 degrees, with blower on medium, this was very comfortable! I am anemic and get cold very easily! Now at my normal setting I am burning up and sweating, the air blowing out of the AC does not reach me which tells me the New Blower Regulator is not working properly or they put in a used faulty one. I am riding in a $57,000.00 car and sweating like a pig! My friends and family rode with me this past weekend and were complaining they were burning up, had to keep AC on MAX which burns a lot more gas! I took my car back to BMW on 07/11/13 to have them fix it correctly. At the end of the day I get call from BMW service dept. basically saying there is nothing is wrong with my AC! The Rep and I were sitting in my car talking about the issues with the AC, the AC was MAX, the BMW service Rep is sitting there wiping sweat off his forehead looking stunned, he is trying to tell the AC inside the unit is putting out 40 degrees air (per their gauge), yet after 15 minute of talking the Car cabin is 80 degrees! He could not explain it and went to get the service dept. manager! Manager did everything the Rep did, even went to get a new 528i to show that AC is normal. My car is not Normal! I am still burning up and sweating especially at stop lights/signs, people in back seat is burning up, the air is not reaching them! The Manager keeps saying he can not fix what is not broken! The Manager refused fix the problem correctly! The Manager stated several time I cant fix what is not broken! It is obvious the New blower Regulator is faulty, its not blowing the air out enough to reach me! I just want my AC to work correctly like the day I bought this $57,000.00 Car! Put in a Brand New Blower Regulator!

BMW Serpa, in Newmarket, Ontario, Canada - has the most unprofessional service provider that are more oriented towards how much money they can get out of your pocket (Consumer) before they decide if they will provide you with WHAT GRADE of Service or if they will decide to provide you with a Car for your use while your BMW is in service. BMW Serpa has gone from being low class BMW service Center to the being Most Unprofessional and most horrible place to take your BMW for service or less even to buy your next BMW. They will wipe your feet if you are trying to Buy Your Next BMW, but the minute the funds have exchanged hands, you are in the Doom Land - They do not know you any more. Now only money will talk - if you spend more money at their service desk, then you will get a LOANER CAR - if your work is under the Warranty, then you will be told sorry we do not have any LOANER at this point but we will try our best to get you one very soon. WELL, THE SOON WILL NEVER COME!!!!!!!I bought my BMW X5 from BMW Serpa in Newmarket, Ontario and soon after the driving became kind of rough engine sound and driving experience. Well I called BMW Serpa and was asked to come-on in for service. Well I took my X5 in for service and filed the report with the Service of Engine running rough that was covered under the WARRANTY. First I was asked to pay $158 for Diagnostic check, which I did and asked for a Loaner Car - But was told they had none available at this point (DAY #1).After 2 days and ME Calling them to get update on my BMW, I was told that the Spark Plugs need to reset and they are good and X% running fine now. I picked up the BMW and drove home that late Evening (Day #3) - Well I do not what the hell BMW Serpa did, but the car did not run smooth and was giving the same engine trouble as before. The next morning (DAY # 4) I took my car back to BMW Serpa and filed the same complaint and report of Engine Running Rough, Still giving NO LOANER CAR. Next day (DAY # 5) I did not receive any call from BMW SERPA. (DAY # 6) I called BMW Serpa and request for the service department and was given the Voice Mail and so left a message for them to call me. Well No Calls were received. NOW I AM WITHOUT A CAR for 4 Days. Finally I went to BMW SERPA and spoke to the Owner of the events that took place and Unprofessional Approach of the Service Department of his BMW SERPA.Well, during my visit to BMW Serpa, the service agent said he was going to call me today and that my BMW X5 had some Engine problem and they need to order various engine parts to get them changed that will be done in 4 -5 days. They still did not have any Loaner car for me. WOW! By gods Grace I was called by the service agent and said to come and pick up the LOANER CAR the Next day (DAY # 7).Well the 5 days that was told for repair of my BMW X5 by BMW Serpa was really 14 days. And NO SIR, I did not get any update calls as stated by BMW CANADA (Service Promise to Customers). It was me who was calling BMW SERPA at all time to get update on my car. Well finally after had received NO CALLS from BMW Serpa for 4 days, I called them on Friday Early Afternoon and was told, OH! The papers just came from the service desk, and that they were about to call me as my BMW X5 was ready, but as they were putting the paperwork together, they will call me in few minutes. The few minutes really was few hours. I received call back from BMW SERPA at 17:30 hours and was asked to pick my BMW and it was all tested and ready to go. Well I picked my BMW next day and drove home.Well, the BMW X5 started with same engine trouble within 24 hours of bringing it home from BMW Serpa after having it repaired and tested by the BMW SERPA Service Department. I called the Service Department on Tuesday (DAY # 18) and was attended by Female Service Agent and said she will ask the other Service agent working with me to call me in One Hour. WELL, NO Sir! No calls were received and Next day I called back in the Morning and was asked for Voice Box. I refused and asked to be put on hold until the Service Agent was free to speak to me. After 18 minutes on Hold, he answered and took down my complaint and asked me to drive the BMW back to BMW SERPA, which I refused as it was not safe and asked to arrange Tow to bring the car to Service at BMW SERPA. At 12:16 hours the Tow truck arrived and I went with the Tow truck to BMW SERPA. On arrival, I spoke to the agent at the service desk and was told that I should wait for the service agent who was dealing with me and was on lunch at this point. Also instead to asking me to wait in the waiting area, was told to go for lunch and come back. Well I decided to just wait there as the time was 12:30 hours and I was told the agent will be back at 13:00 hours.At 13:25 hours I went back to the service agent and asked when the other agent was expected back from lunch and was told very soon. So after 30 minute later than what I was told, the agent arrived and at 13:47 hours he came to me and asked for my BMW KEY. At 14:25 hours he came back and said the fuel in the car was only good for 6 KM before empty, I said that was not true and took him to the car and after starting the car, showed him that the car showed still good for another 68KM before reserve (He was trying to put the engine trouble on lack of fuel in the car). Well at 14:38, the agent drove the car to the service line and spoke to the BMW service supervisor to look into the X5 and get it diagnostic tested. Again I was told in few minutes it will be all done and ready to go. This was at 14:55 hours. Finally at 15:45 hours I again approached the service desk and asked for any update was told, OH! I was about to come to you, the problem was in the spark plugs, and as they do not have all the required plugs the car will be ready the next day by late morning.NEXT DAY NOW - I waited for a call from BMW SERPA - But No calls - so as always I called them and again left a Message for them to call me back. No Call back and neither I have any transport at this point. So I called them back and again I demanded to be put on hold, until the service agent was ready to speak to me, In 7 minutes I was speaking to my service agent, who said - he had no idea what was going on, but will find out and get back to me in 10 minutes. Well this time he did call in 10 mins and told me now the spark plugs were okay, but the problem was still existing and that the team was working on the electrical system now, so I said it was all covered under the Warranty and he said YES it was and so I asked for a LOANER CAR and he said they had NO LOANER CAR and he cannot be sure as to when he will have a loaner for me. Also he was unsure as to how long it will take for my BMW X5 to be ready or what was going on.I was once again, left hanging with No CAR, No proper information, No Details on how long the fix will take and neither any words of professional courtesy of what will happen to all my work meetings and my transportation. I had changed from AUTOHAUS BMW to BMW SERPA about 8 months back after 9 years of being a BMW AUTOHAUS customer (Happy One), as the BMW SERPA was closer to my house. But I do regret going to BMW SERPA and am most disappointed in the level of service provided by this BMW SERPA in Newmarket, Ontario, CANADA. Be Smart and stay away from BMW SERPA. Unless you like giving away your money with NO Accountability at all with this service provider, BMW SERPA. Best to go to other BMW Dealer! BMW SERPA = UNPROFESSIONAL.

Ive always wanted a BMW. When I chose this car I was not looking to buy a car but I fell in love with the look of this car. Then I took it for a test drive and found that it was such a fun car to drive. I was hooked and it drove like a dream. Its very fast and handles very well. Its also beautiful and comfortable. I loved the color combination with the black exterior and gray interior. It has many airbags and its a very safe car to drive. I also love that it has a GPS in the dash. And I like that I can switch from comfort mode to fast with a touch of a button. I like the backup camera as it comes in very handy too. But I wish I had paid more attention to the back seat as it is very tight. Although, it is comfortable if youre very short. Other than that, I would recommend this car to family and friends. Will also only buy BMW from now on.

I purchased a 2011 BMW 528I from Pattersons BMW in Wichita Falls, Texas in July 2011. The car almost stalls when you stop and try to start again. The car hesitates when going around a corner and almost stalls. I have almost been run into because the car cannot leave a stop light like normal cars and people are in a hurry behind you. The car has been into the dealership six times and even the factory representative tried to fix the problem. No success resulted from all these attempts to fix the problem and the BMW solution is this is a characteristic of this car and all BMWs 528I have this characteristic.The salesmans car I drove did not have this problem and I doubt if any other 5 series has this problem. This new feature on 2011 BMWs is like fly by wire, in that there is no linkage between the engine and the footfeed. The computer responds to all controls within the car and somehow I have the slowest response computer, since computers were invented. If a, F-16 had this response time, the pilot would be dead and if I continue to drive this vehicle, I may be dead also.

I leased 2014 328i since Feb. 2014 and has 4600 miles on it and just went to BMW service for the fourth time with same issues. First they cant duplicate the issue then second time foreman got into my car and verified the noise. Third time, they could not verify again when the noise still continues and fourth time, I decide to take it to different BMW service center and the mechanic sat with me and verified the noise is there and wrote on service report. But, as I picking it up the noise were still there and I notified BMW north America but no response. What should I do? Should I hire a lawyer? Or is it something I can deal with BMW North America?