I lost my Mercedes E350 key. Ordered duplicate key, paid $100 for key and $170.00 shipping from Texas, I am not sure what kind of shipping they use. If I order two keys they said double shipping charge. So I settled for one. Key comes- it does not work. Call the dealer they said it never happened before. I need to get car towed. Call my insurance they sent a tow but he could not get car out of park. Then called Mercedes USA they sent a tow person. He said “I do not know”, finally I talk to dealer who got mechanic on the phone and gave him instructions. Car reached dealership, of course the key is wrong, got another key from Texas and it worked. It is amazing how after charging so much people can be doing such mistakes, no apology and no loaner. I was without car for 3 days after paying $300.00 for key and no fault of my own. I have Volvo and Lexus other cars, they never charge for inspection, but at Mercedes they charge me $29.00 for that also.

You all have a little problem. You dont have a lawyer to fight for you. The only way Mercedes Benz understands you are serious about it is when you are filing the lawsuit. Listen, if you think you can win, spend the money and file your complaint with the courts and then send the outcome to the New York Times. They love to hear about the fights of the little people versus the big bears. Youll be amazed how quickly the office of Ralph **, VP of Customer Care at Mercedes Benz USA in Montvale, NJ call you back. If he doesnt, hire a big rat and put them in front of their office. I would assure you lots of fun doing this. Either they quit or they will make better cars. Remember, it is all a little game.

I purchased my C230 Mercedes Benz from Ed Hicks Mercedes in Corpus Christi, Texas in 2007. For over two years, I took my car in for service whenever the service maintenance light would come on, indicating that the service was due. In 2009, after having service maintenance performed at Ed Hicks Mercedes Benz dealership, I asked a friend, who is a mechanic, to check my vehicle to see if the maintenance I was charged for was indeed performed.After taking off the unit that shows the air filter, it was clear that it had not been replaced in several years with all the bugs and dirt that had collected on the filter. Next, the oil filter was pulled out and it was clear that the oil had not been changed in several months, even though I just had the oil change less than 4 hours ago. On the maintenance receipt, it clearly shows 6 quantities of oil change. C230 maintenance book shows 5.8 quantity of oil per vehicle. After checking other C230 maintenance receipts, I found out that I was charged 7 quantities, on others, I was charged 8 quantities of oil for my car when it can only hold 5.8 quantities of oil. My question is where were the additional quantities of oil being used for if not for my car?I drove my vehicle for over two years believing that the maintenance I was paying for was being done. I now know that they were not. I contacted Ed Hicks with my findings and they admitted that the oil change and filter was not replaced. The service manager was present when I took my car in. He saw for himself that the filter had not been replaced and the oil had not been changed. The mechanic told the service manager that he had an emergency that day and just forgot to complete the maintenance. However, Ed Hick refused to refund me the maintenance they have charged me for the job that was not performed. I need a lawyer that can help!

I have very bad experience with Mercedes Benz. I have two recalls. I have battery problem. It cost me $2,300. My car is 200K but the quality is rubbish. After recall, I have to walk to the North service centre from train station because they dont answer to my telephone call for pick up. When I check the rate of Mercedes Benz, it is 27th which is bottom. The past glorious time is gone. It is absolutely rubbish. Anyone buy Mercedes Bend I call he or she is HOKU, which means foolish people.

I am a successful business person who feels like he has been really screwed over by the hype of Mercedes Benz and their gouging dealers. My 2000 S-500 has been a real piece of ** and now the trade in value is less than a cheap Nissan. I purchased this piece of junk in 2003 with 37,000 miles and have had over $40,000 worth of factory repairs under the original MB warranty and with the extended warranty. And yet, still this hunk of junk continues to break down. Now that this overpriced status symbol is almost worthless. I have learned my lesson. Mercedes Benz and all of your snooty dealers can eat my shorts. I will never purchase any more of these quality cars again. Keep your overpriced garbage!!!

Our first Sprinter 2500 full size was a 2012 from Ray Catena in Union that was back for repairs 4-6 times prior to having 20,000 miles for problems with the DEF fuel additive shutting down the engine and leaving me stranded and towed at one time. Please lets not talk about the service department, unbelievable! Terrible! They offered to change my oil and do a Mandatory transmission flush otherwise it would void my warranty totaling out to $500.00 for both and then tried to hand me a bill for almost $900.00 and told me that the oil filter is a lambswool oil filter. When I went to my local oil change business in Eatontown, I requested the lambswool oil filter and they wanted to know why I would want that when a Mobil 1 filter came out from the last oil change at Mercedes Benz in Union, NJ. We made the mistake of buying another one a 2016 2500 Sprinter full size from Contemporary Mercedes Benz. This one had the alignment knocked out at 15000 miles and chipped up the tires to where there was patches of rubber missing and I was told that they could do a complimentary alignment but I was stuck with the tires that still shake the steering wheel. The air conditioner has not worked since we bought the truck and we have been being told that there is a fix coming any month now, since October of 2017. We are now coming into a second summer with the air not working when its over 75 degrees out and it is now May of 2018 and were told that they would offer us an extended warranty at no cost. MY QUESTION IS WHAT GOOD WOULD THAT WARRANTY DO IF THE CURRENT WARRANTY CANT FIX IT EITHER!!!! By the way we only have 23k on this new truck. I would have been better off buying a used vehicle off of a used car lot on the highway than a brand new vehicle from Mercedes Benz! What a joke.

My old 1998 Mercedes SLK230 runs like a new car, never any problems. We own two Mercedes cars, and both work like a charm. My SLK230 has been driven from Dallas to San Antonio and back in 4 days, and we had no problems on the way. Considering that this is an old car, the workmanship on it is excellent.

BEWARE TO ANYONE THINKING ABOUT GETTING A MERCEDES GLE! On November 30, 2016, I leased a Mercedes GLE from Keyes Mercedes in Van Nuys, California. Only a month later, the coolant light came on. We fixed the issue. And then about two months later, two other error signs kept lighting up: (1) Inoperative, See Operators Manual and (2) Active Brake Assist, Functions Limited, See Operators Manual. I was very concerned because the accelerator felt odd when the error signs came on, and the car did not feel safe to drive. We brought the car in for service. The service department addressed the issue, and I received my car back. Since then, the error lights have come on again and again. At this point, my car has gone in FOUR TIMES to the service department to address these error signs that keep coming on! I soon will reach ONE MONTH of being in a loaner car.Keyes Mercedes Service Department has been great in trying to repair the car, but the car is a lemon and it doesnt look like it can be fixed. Mercedes headquarters has been absolutely terrible. Back in March, I reached out to Mercedes headquarters at 800 367 6372, and spoke to an Executive Referral Manager by the name of Kyla. She would not provide her last name. All she would say is it would take 4-6 weeks to determine what can be done, if anything. She would not escalate the situation further, and she would not put me in touch with the regional manager. When I tried to reach out to her when I kept having to bring the car back in for service, she did not respond. When I finally heard back, Kyla said there is nothing that could be done and, shortly afterwards, she relayed that she is changing roles.After several attempts to find a new contact at Mercedes headquarters, I received a call from someone named Brian today. He, too, would not provide his last name. All he could say is it would take another 4-6 weeks to determine what can be done, if anything! THIS IS LUDICROUS! Weve had the car for only 5 1/2 months. It is completely unreasonable for us to have experienced this many error signs. In fact, we should not have experienced any during this short time. What is more unreasonable is Mercedes headquarters will not do a thing about it. Ive never encountered such terrible customer service! I have a feeling that Ill be stuck in a loaner car for many months to come at this rate! It looks like MERCEDES GAVE ME A LEMON!

I had a MB b2008 that caught fire spontaneously and was totaled. The car was maintained regularly at the MB dealership. Over the years there were problems with the vehicle with the engine light coming on. The last visit for the same reason the car was into the dealership again. The vehicle was released to us for observation and 4 days later the car caught fire. The extended warranty expired a few days earlier. I live in Ontario Canada. If anyone else has had a similar situation please contact me.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

My Mercedes is the best car I have ever owned. Well priced, high luxury, great drive. Maintenance has been reasonable. Really cannot complain about this car. Sound system and navigation system perform well. The leather interior is lovely!

2010 Mercedes gL 350 engine went into limp mode in 5/2012 with 37200 just 5 months after the 30000 mile servicing. They attempted to repair it in their shop while I drove their loaner but failed. The car would not even start after they were done. Mercedes customer retention negotiated a buyback but on the day of the transaction they changed the terms. I am still paying for a car today that doesnt run.

Nightmare experience. Was so excited to get my GLA 2015 4 years ago. I had been warned about repair costs but it is outrageous! I was driving on the highway, the car stopped accelerating and smoke went out of the back. The check engine light never came on. I was informed that it needs a new turbo and a water pump, $4700, and there “might” be engine damage. Both have been replaced and the check engine light is now on and the car has been in the shop for two weeks. The mechanic does not seem to know what’s going on or when I will get my car back. I will be getting this disaster of a junk box off my hands ASAP... Total money pit.

We purchased a 2010 GLK 350 with around 70,000 miles on it. It performed well for several years although the headlights do not light far enough down the road. The driver seat MB-Tex upholstery failed in two places very quickly. $1100 repair. At about 100,000 miles the car would not start. The electronic ignition system had to be replaced for $2000. It had Takata airbags so my wife refused to drive it while we waited a year or so for them to be replaced. While waiting, the passenger door lock stopped working so that the door would not open. $1000 repair. About the time the airbags were replaced during the last year two other messages occurred on the dash. Problem with driver seatbelt connection and problem with the passenger seat sensor. $2400 to repair. We are ready to sell it to avoid more repairs.

My vacuum pump and hydraulic system on the trunk locking mechanism has failed. Cannot open trunk with any of the three methods of design. The Dealer laughed at me and said it would cost me over three thousand dollars to fix everything and that was a guess. No help at all other than they said I had to drill out the key hole with tumblers and try to manually open it that way. So I drilled out the mechanism on a car that cost over 120,000 thousand dollars to get into my trunk. Now the problem is the dealer would not code my key to a used lock and said I had to buy one from them at over 500 dollars and they would key that one to my lock. Then I would still have to pay to fix the vacuum pump and hydraulic pump to use my trunk. Frustrated due to the fact of price gouging and poor design from the engineers to make a trunk that is very difficult to open. I cannot lock my car or trunk because it has a smart key that is extremely difficult to use. I will never buy another Mercedes-Benz car again. I will also encourage everyone I know not to buy one.

I leased a brand new vehicle GLA250 that has a random ghost acceleration that cannot be fixed. The front differential had to be completely replaced at 4,700 miles on it. Then the tires went bald at 5,000. Then the gym service manager Mark ** says the cars drivetrain can’t handle potholes and these types of problems are common with Mercedes Benz. Their insurance recommendation also refuses to cover this car. It’s been a nightmare as I also ran over the neighbors child as the car suddenly accelerated. Was told to leave the car running for 2 minutes before driving which obviously made no difference. The only excuse is they cannot replicate so they cannot help.Their insurance company says it makes no difference whether they can replicate the issue and should pull the unsafe vehicle from use. But instead they sent this email notifying me that they won’t help or resolve or even respond to the safety concerns “no guarantee that assistance will be provided.” Mercedes-Benz USA, LLC (MBUSA) is currently reviewing your request concerning the 2016 GLA250W4 bearing vehicle identification number **. We want to set a clear expectation that there is no guarantee that assistance will be provided. Our review process typically takes 4 to 6 weeks; during that time we will be evaluating a review of all repair orders, the number of down days related to those repairs, the overall repair history and your individual state’s statutes.

We purchased a Mercedes E350 in 2012. We already replaced 3 tires. Each one costs us $350. We owned more than 20 different cars in our family for all these years and none had this problem. After some web search, we found out the Low Profile Tire which are used on Mercedes E350, will not survive a deep pothole or a curb touch. That is why they have so-called Tire and Wheel insurance. When we purchased the car (new), the sales person did ask us (casually) whether we want to purchase this insurance. He did not bother to explain the significance of the problem. Now they said since we turned it down, they cannot do anything about it. Also there is no way that one can replace the Low Profile Tires with the Regular Tires. We are stuck with this problem. NJ is known to have many potholes on the streets.

I bought a new Mercedes-Benz C 220 on 22-09-2015 but, unfortunately, the car after reaching my home garage which is 300 kms from Dealer Showroom is not able to drive through. Its front doors are noisy from day one & the wind screen is always full with moisture thus reducing the day/night visibility to 30%-40%. After continues complain I have received only mail & call but no technician has turned up till now. Also the website sources show that the particular VIN (**) belongs to C220 model & year of manufacture 2006. I am surprised whether I had purchased a new car or a used car? It seems to ask for a replacement.

At the age of 57 on January 3, 2013, I had my 1st heart attack and decided life was too short and I shouldnt wait to buy my dream car any longer! So purely out of fear I went out and purchased my 1st Mercedes ML350 2010 @ Mercedes-Benz of Greenway, Houston, TX on January 28, 2013. Ever since I was a young boy my dream of success was to own a Mercedes Benz. I believed in the brand, quality and safety! I should have done my homework and searched the internet for any negative comments on Mercedes-Benz. If I would have known then what I know today after reading thousands of complaints, recalls and lawsuits, I WILL HAVE NOT PURCHASED a Mercedes-Benz EVER!!!Why I say this??? Because after 1 week of having this vehicle its been a sequence of malfunctions and headaches! Its been HELL and in the service department over 11 times 6 of them for the same thing!!! After so many trips to the dealer, have them check it, have the computers check it, have MB expert Techs check it, after so many conversations with so many managers, in the service dpt. at Alex-Rodriguez Mercedes-Benz in League City, TX and a case a manager Jennifer in customer service @ Mercedes Benz North America, NOTHING has been found by their computers. In other words Mercedes Benz mechanics, techs call them whatever you wish are only computer error codes readers and parts changers! They have no idea of the problems unless their PRECIOUS computer tells them whats wrong with the vehicles! I am exhausted, ready for another heart attack!Its not only all the inconveniences and stress this has caused my family, myself and my work, its also and the most important part of this problem, OUR SAFETY!!! Warning light comes on: a) Front Passenger Airbag Disabled, See Operators Manual; b) Front Passenger Airbag Enabled, See Operators Manual; c) ESP warning light also comes on (ESP stands for Electronic Stability Program)!!! The manual instructs you to take it to nearest dealer A.S.A.P. Mercedes-Benz does not want to honor their factory guarantee 4 years, 40,000 miles! According to Jennifer (case manager) at Mercedes-Benz North America Im not under factory guarantee, this vehicle today has 30,221 miles! I also have the Certified Pre-Owned warranty, this is meaningless to them! I have asked time and time again to exchange this vehicle that we are very scared to drive! God forbid theres an accident and the passenger in my vehicle get seriously hurt or worst, there is no money in the world to recompense a loss of a loved one!!!Ive asked all of them managers to write me a letter and guarantee me that the airbags will deploy in case of an accident and they all declined! I tried to speak with Mercedes Benz of Greenway (this is where I purchased this LEMON) and to add insult to misery, they wanted to make even more money off from me! They are a total joke! My salesman Rik is a total disappointment! After trying to speak to him on several occasions, he asked me to go through their legal department (company policy) all because I asked him if I should be looking for an attorney (thought for a moment there he was my friend). Nice going, MB of Greenway, make the sale and later bully people with your legal department! Now Im left with no other choice as to hire an attorney and sue them, they sold me a LEMON and they know it, theyre just making time for the guarantee to run out of time! Let me tell you people, Mercedes-Benz has sacrificed their quality for quantity, their integrity for money, their customer service for bullies!

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue Im having with Mercedes is there is a tear in the leatherette seats in the drivers side. The car has only 89,000 km. I can understand the other issues and how I would be out of pocket, but I would expect a much higher quality standard for an $80,000 dollar car. I had assumed the seats were made out of real leather and would be stitched properly. This issue I expected Mercedes to resolve. However, after many attempts the best they offered was to pay for half the material (about 25% of the total cost). Mercedes is not the quality of vehicle that their image portrays. I would not buy another one in the future, back to BMW for my next vehicle.

Worst SUV ever! I purchased a GLS450 in 2021. At 900 miles, malfunction of the 48V battery, had to be replaced… Again at 3900 miles, same issue, battery had to be replaced! Stay away from Mercedes! I have a 2002 Toyota Sequoia with 365,000 miles and never an issue! I’m going to stick with Toyota! Sorry Mercedes, but you are far from being the “BEST”!

My car is everything I expected and love everything about it especially its appearance. It’s sexy, sporty, not modified, fits today’s cars future looks, and rides fantastic. It has all the toys and creature comforts, all the right safety equipment and has a service warranty that exceeds the cookie cutter warranty of most vehicle coverage on other models.

Mercedes has been an amazing customer service related experience especially from the service department. I have leased 4 Mercedes and turned my last one into a purchase due the style, safety, service, and quality of the brand.

I keep my vehicles maintained on schedule. My 2009 C300 has just turned 80k miles. Upon using my car to go get lunch, it ran fine. Upon leaving lunch, the door lock and panel lights worked but the car would not start. At all. Had a local garage check battery first. Not the battery. Car then had to be towed 63 miles away to Mercedes dealer for servicing. They also charged $149 to diagnose the problem and a $20 shop fee (I learned this is for towels, lubricants and misc items. Mind you, this is a Mercedes dealership). $1500 later I will be able to pick up the car. In researching this problem, before having car towed to MB dealer, I see many other people on various sites with a c300 and with the same issue.I also can not get a straight answer about the recall for a past rear lighting problem. They say the lighting recall from 2014 is closed, that work will not/can not be completed. I was not aware of the lighting recall as I was in the process of relocation in 2014 and did not receive any communication. Very disappointed in Mercedes customer service and reliability. As a woman, thankfully I was not in the middle of nowhere when my Mercedes decided not to start due to a defective part.

My car was in the shop getting repaired buy Mercedes dealer and he spotted an issue with the paint, the clear coat is peeling off the car creating ugly patches. This is a known issue to MB since 2013. MB has been quietly fixing the cars and has even discontinued the Mars Red. My car is 2014 and has less than 50K. While it was in the shop Hendricks auto gave us an estimate of 5500 to fix the issue. MB said Henricks of Hickory were not OEM authorized so sent us the Hendricks in Charlotte whose estimate was 6500. Same company 2 different prices for estimates. MB called us and told us they were willing to pay 1500 prorated. Granted had we known we would have not bought this car, Mercedes knew though. The dealer even said the some of the local car dealers will still sell the damaged cars and tell customers to go to MB, he basically gave us a heads up that MB was not going to do much if anything at all. The local dealers are not the only one MB was still selling the cars with the MARS RED paint and did not discontinue the color until 2017, shame on you MB. I can say my dealer is someone I have been dealing with for the past 15 years. We have bought at least 10 cars there so I trust him. I am very disappointed in MB and have already decided to buy a Range Rover. I will no longer support a brand that does not stand behind their product and fleece their customers. This says to me MB does not give a damn because people are still going to buy, even their substandard products, the dealer basically said the MB dont care about their customers once the purchase is made. I am going to reach out to Action 9 news and have also filed a complaint with the BBB.

I took my car for service, paid for it but it was never fixed, and after several visits, has gotten worse. They now want another payment. I am writing to you in hope that you can assist me with the resolution to a problem with Mercedes Benz of Sanford. I initially took my car in for service of a part that was fixed but was also recommended to perform a service on my transmission. The car, prior to the service, was operational, but it was pushing a bit and jerked. One of the service men indicated that the problem was something that had to be fixed with a computer program. I had previously changed the brakes, so it was not the brakes. The technician told me that the service was recommended at 50K miles for this car. He performed the service and I paid for it. Unfortunately, the problem continued. I went back to the dealership and explained that the issue was not resolved and they said that they would look at it. They ran a diagnostic program. After they used a diagnostic service, one of the service men said that the car was fixed. I drove out of the dealership and immediately felt the problem again. I drove right back into the dealership and the service technician drove the car and told me that there is nothing wrong. He also said that they used a new program to extend the life of the car, an updated program for the transmission and that I would get used to it. The problem persisted and I was told by one of their managers to take the car to Tim at Mall of Millennia Mercedes Benz. I was ignored even though I had an appointment with Tim, and was told that he was in a meeting with the manager. I asked why they had made an appointment for me when he was not going to be available. They did not answer the question, but put me off again. I ended up leaving and the car was not fixed. I attempted to communicate with the managers at both dealerships as well as with the corporate office, and was subsequently told that there is nothing wrong with my car. The company will not answer my questions or fix my car, and the best that they did for me (case manager, Ms. **) indicated I should again visit the same dealership.On Thursday, September 5, 2013 I was on my way to a job interview and the car completely stopped and would not move at all. I was on a busy highway (436) and could have been in an accident during normal conditions. I was very lucky that there were no cars at that time, a very unusual situation on this road. If I had been on the freeway, I would have been in a bad car accident. After my interview, I took the car in to the dealer again and this time they seemed like they were actually going to fix my car. They provided me with a rental car for the time that their car is in the shop and they said that they would cover the cost of the rental car, as they did not have a loaner vehicle.I told them that I had already paid for repairs that were not originally performed and that I expected them to fix my car. Now they contacted me telling me that they want me to pay $900 for the repairs. I have already paid for the repairs that were never properly done on the car. I truly feel that they never looked at my car and did not fix what was wrong the first time. They have since had my car and are telling me that I have to pay this amount. I have already paid to fix my car and after multiple visits, many discussions and letters to their service center, they have yet to fix my car. I am asking for your assistance to resolve this issue as I feel that I have been taken advantage of through this whole process and that I paid for something that was not delivered. I would like my car to be fixed and have warranty for the repair and the parts so that my car operates properly. I already paid for repairs that were not performed and should not pay for something twice. This is a safety issue and they put my family and me at risk by not performing the repairs. I would like to have an explanation of what was wrong, the repairs. Please contact me at your earliest convenience.

I, Mian **, resident of **, am an old customer of Mercedes Benz as I purchased my first car of this esteemed brand during 2009. Recently, I intended to purchase a new Mercedes-Benz C-2000, for which I placed an order with the firm cited above on June 29, 2011, revised on June 30, 2011 without changing specs of the vehicle agreed with the firm. As per requirement of the firm, I deposited a sum of PakRs. 1 Million (Roughly equal to US$ 11400) as down payment. I have been in contact with the firm after that till I finally received a letter from the firm that the vehicle is ready for delivery and I was advised to deposit the balance amount, to which I agreed. Thereupon, I visited the firms showroom on October 4, 2011 to settle the payments and have a look at my vehicle. I was shocked to see that the vehicle shown to me was not as per agreed specs, most importantly; its color. The agreed color, which was also mentioned in all correspondence between me and the firm, was Magnetite Black while the vehicle shown to me was white.When I told the firm that this vehicle is not as per agreed specs, they tried to threaten me and asked me to sign an amendment of our agreement to change agreed specs for accommodating the vehicle shown to me instead of supplying me a vehicle with pre-agreed specs. I, nevertheless, remained steadfast and refused to sign any amendment in agreement despite their threats of extreme consequences, in the presence of their armed guards as a symbol of threat. The firm has gone beyond limits by communicating with me that my down payment is being forfeited on charges of not conforming to the agreement on my part. On the contrary, I confirmed to pay the balance amount vide my email in response to the firms letter to me informing me that vehicle is ready for delivery. I only refused to pay after looking at the vehicle that was not as per agreed specs.The objective of narrating above facts, and enclosing all the relevant documents and correspondence between me and the firm, is to bring to your notice as to what kind of customer dealing is being undertaken by the firm authorized to represent an esteemed brand Merced Benz in Pakistan. Fully cognizant of the value that Mercedes-Benz gives to consumer satisfaction, I am confident that you will probe into the whole matter and address my grievances.

I received a safety recall notice from Mercedes in March 2017 stating that under certain conditions a very high electric current can flow through the starting current limiter causing it to overheat. This can defect can result in fire. As of today, July 13, 2017, Mercedes told me it has no idea when the parts will be available to correct the problem. The recall affects a number of Mercedes models manufactured between 2015-2017. Mercedes has a particularly torturous telephone system. When I finally spoke to a customer service representative it was clear that he could not have cared less. Meanwhile, I have a car that is greatly diminished in value in my opinion. We have purchased approximately 10 Mercedes in the last 15 years, including 2 within the last 2 years. We will not be purchasing any more. I called to file a complaint with the National Highway Traffic Safety Administration. I thought they might be able to help or have additional information. The woman barely spoke English and kept telling me my VIN number was not in their system. She finally put me on hold for about 5 minutes and amazing she found the VIN. She was equally incompetent at providing any information or in telling me what her agency would do. I asked if someone would call or email me. No way - government workers are not there to serve you apparently. Close down this worthless agency.

I have had my 2015 C300 W4 since 2018. Here are the facts to my car and experience. I purchased the car at the Rallye Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz cant do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didnt even empathize or try to advocate for me being that I hadnt even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light.This experience with S really changed my perspective on this company. I am selling my car because I cant believe a brand like Mercedes-Benz couldnt even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that youve amounted to a single percentage. Its incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an S who works as Executive Referral Manager will note that they wont help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

The car is good but it doesnt have satellite radio...I had NO idea this feature wasnt there when I bought the car and it wasnt until I tried to set it up at home I found out!! May sound stupid, but I never even imagined a Mercedes would not have that!

WORTHLESS 2019 Mercedes Benz C300. Purchased a brand new 2019 Mercedes Benz at the end of July 2019 with only 20 miles. The car stopped accelerating and was towed to the dealership Oct. 4 2019. The fuel pump was replaced, there were loose bolts/wires, the trunk latch was fixed and for some reason they replaced the charge air cooler which had nothing to do with the original issue. Picked my car up around 4:30pm October 10th, drove it 40 minutes home and the Low Coolant Warning light comes on. Immediately notified the dealership and my car was towed BACK to the dealership around 8am October 11th. They first stated that I needed a new water pump but then said that there were wires loose in the dashboard so they removed the dash and fixed it.While my car was in the care of the dealership about 60 miles were added onto my leased car and they ran over a nail. So my tire had to be replaced also. Finally received my car back around 4:30pm after work on October 16th, drove 30 minutes and the low coolant light popped on yet again. Immediately notified the tech and he stated that someone will pick my car up Friday October 18th. No one came to pick up my car and now I have an scheduled appointment for Tuesday October 21st. During this time, I have spoken to the managers at the dealership which directed me to file a complaint with Mercedes Benz and I did.I spoke to two customer reps which the first rep named Jack hung up on me. The second rep escalated my call to a manager named Roman whom said he would call me back but never did. It’s ridiculous that I am held to paying my money for a car that I have not had for three months on top of the fact that it’s been out of my possession for most of the month of October, added mileage that I will never get back on a leased car and continuous problems on a NEW 2019 Mercedes Benz.

I have a new 2018 Sprinter Van 3500 and because of needing a windshield repair discovered rust under the windshield on both side in the channel the windshield sites in from top to bottom. Mercedes is claiming that the rust is due to a conversion to a Class C RV as the roof of the cab was cut by the converter and metal particles caused rust to develop under the windshield and it is not a Mercedes problem. I am having a difficult time understanding how metal particles from a conversion would make their way under an already installed windshield on both side from top to bottom in the center of the channel, not at the outside edge. I am disappointed in what I thought was a quality product and the difficulty experienced with a Mercedes dealer in correcting the rust problem. Not wanting to correct the problem on this Mercedes Sprinter would cause me not to purchase another Mercedes.

I have only 16,500 miles on my C250 Mercedes that I leased short term (Im currently at 24 months of a 27 month lease). Took my car in today for B services which was prepaid. I was told that my rear tires are bald and that I need to spend $700 plus to replace them before end of lease term which is in two months. And if I dont, Ill be charged when I turn the car in. This is in addition to the $600 disposition fee which I should never have agreed to. Ive leased cars my entire life and have never had to replace tires on a car after such a short period of time. Is Mercedes installing poor quality tires for this purpose? The service manager told me that they use tires for performance and not for wear and tear. Ive never had to pay so much to dump a leased car! I will never buy/lease a Mercedes again!

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

I purchased a 2015 CLS 400 4MATIC with less than 7500 miles. After driving the vehicle for a week, I noticed a small grill for the dash temperature sensor missing. I took it to MB of Boston in Somerville, MA. I trusted that would be cover under factory warranty because I purchased this vehicle with an obvious factory defect, the dealership declined the warranty repair, instead quoted me $1200 to replaced the small vent on the dash without no explanation, the dealership make no effort to remedy the problem to ensure customer satisfaction. I was heartbroken to be told that it would not. I reached out to MBUSA customer relations, I was told a number of time theyre going to call the dealership to work it out with them and get back to me. Since then Ive been trying to reach MBUSA no one from the dealership or MBUSA has contacted me or made any attempt to remedy this situation.

I have a perfectly maintained 2012 S350 Diesel. The navigation is so poor, my iPhone works far better. In order to get the improved navigation disk, I must pay $300 for the update disk and another $250 for a security number to unlock the update disk I bought. I already paid for a navigation system when I bought the car. Now these greedy Germans want $250 just to unlock the disk they sold me. I could buy a new iPhone for what they gouge customers. Im done. Never again will I own a Mercedes-Benz.

I have been very impressed by its brand name because it has many features that make it unique and have unique features that make it a leader. And the most beautiful is that it is a famous brand and loved by many people. What makes me choose his/her brand among others is its many advantages including speed, internal features, ease of use, and abundance of refrigeration, making it easy, and available. What I do not like about the Taraz and often bothers me is the lack of the characteristics of the symmetry of the flash and the frequency of the circulation of many people and more than the same quantity of its price in the market.

C250 2012 - I bought this car new from the dealer and although Im satisfied with the vehicles performance, I think MBenz should re-evaluate what they are charging clients. Oil changes and the many maintenance repairs are incredibly high! I will not recommend anyone to buy an expensive vehicle that overprices their maintenance. My next vehicle will definitely not be a MBenz.

2014 Mercedes Benz E350 4matic is a great car that needs the required maintenance to run at peak performance. Take care of the maintenance and it will never let you down. Would definitely recommend this car.

I called roadside assistance to help with a flat tire on Saturday. They responded in just under 1-1/2 hours and changed the tire. Dumped the flat one in the trunk on top of clothes and left trunk a mess. Second tire damaged but not flat. If flatbed needed, they now charge you if you are out of warranty - no more lifetime support. Parts had to get back to me if they could replace tires so went elsewhere.

Second time in 1 year 2 tires blew out on the road in NYC. Paid first time for 2 tires because was told the wheel alignment was the cause of the bubbles on the tires. In fact the tires were defective and the car was at all times maintained on schedule by the dealer (2013 model S550). They wanted to charge for the tire replacement second time and charge for the wheel alignment - again the dealer maintains the car. My conclusion is that the tires are defective or not suited for driving in the city. This is the last time I will buy a Mercedes - poor quality, poor overpriced service...

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

On April 3, 2012, I purchased a pre-owned 2007 Mercedes-Benz SL550 from a well-established Mercedes-Benz dealership for reliability and assurance. On September 13th, 5 months later, I heard a whining, grinding sound coming from the engine area. On September 14th, I took the vehicle to Mercedes-Benz of Encino wanting the dealership of origin to investigate the problem. Their diagnosis was replacement of the ABC pump. After considerable negotiation for what I considered their responsibility, I paid $3015.95. On Saturday, October 13th, I started my vehicle and a red indicator read ABC malfunction. Also, smoke exited from under the hood and oil leaked. Again, it was towed on October 15th to Mercedes-Benz of Encino. After inspection, I was informed the ABC system hose had burst. The initial assessment was $882 for repair. After several emails to the General Manager, I was informed the cost was $629. My argument is two-fold. Although, the vehicle was not certified pre-owned, I expected Mercedes-Benz to had fully inspected the vehicle prior to sale. Second, when installing a new major pump, why not install new hoses preventing this malfunction? The first repair cost was outrageous, and the second cost avoidable and ridiculous.

Still arguing with #Mercedes about the mold building up and smell in the AC system on the 2016 GLC300. Had this issue since new! They will not stand behind their products even though there’s a class action lawsuit. Everything in the lawsuit says they have to pay for future repairs, yet every dealer refuses to do it. Any attempt of remediation results in being re-read the terms of the settlement, and then transferred all over the place until there’s no solution. I have two Mercedes I bought new: an E300 in 2017 and a GLC300 in 2016. These will be my LAST Mercedes cars. Their brand name and the premium costs you pay mean nothing as they do NOT support their customers or the products they make. I will be replacing my cars with Tesla or another luxury brand going forward. Keep losing customers MB!

I bought a new car (supposed to be), a Mercedes C180 in October 2009. After one year, the right shock absorber has been changed. I told the maintenance service provider in Alexandria, Abis that they have to change the 2 shock absorbers (as I am a mechanical and marine engineer and I have some knowledge of mechanical issues). Anyway, they changed just the right one.4 months later, the left shock absorber was damaged (and its normal). So we have to change the left shock absorber. But really, they changed the 2 front shock absorbers finally. Then 3 months later, the car didnt start up in the morning. The service said it was the injection pump. Ok, Im still in the guarantee limit. The car still didnt reach 30,000 km. They said that it is my fault as the fuel was not clean and there was water in it. Ok, I paid around 3000 Egyptian pounds. 3 days later in the morning, the car didnt start up. So the service came, and they said it is the fuel pump again. Is that logical?! The guarantee of fuel pumps is 6 months, so I have to buy it again.The car is now 40,000 km in almost 2 years and a half. Do I have to change 3 shock absorbers and 2 fuel pumps in two years and half?! Dear sir, I bought a Mercedes Benz car, not a logo of Mercedes..Thank you.

I was excited to buy my smart convertible, which after five years, is sitting in the garage, with the roof not closing. I live in the sub-tropics, rain comes in a split second. Mercedes will not even look at the roof, take the time to try and figure it out, just sent me to a top shop who also had no idea, except to sell an entire new roof, cost over $1500. Service tech said, “Get the roof closed and get rid of it ASAP.” $17000, five years old, trade in value 1500. SHAME ON MERCEDES FOR MAKING A DISPOSABLE CAR!!!

Best SUV for your money. Turns on a dime. Very comfortable. Stable in wet and dry weather. Good gas mileage. Has all the bells and whistles as far as electronics go. Very fast twin turbo. Clocked 0 to 60 in 5.8 seconds. Lots of driver legroom for taller persons. Lots of storage space. Want to keep it forever!

Mercedes E350 - I have had about 15 tires changed due to flats in about 15 months. This has and still is affecting my work and family life. I am a commission salesperson and this takes time off the streets when I could be selling and making money. It is affecting how much I am making because it reduces the time Im spending with customers. I am now missing my sons soccer game because I am waiting for roadside assistance once again. I have to change cars. I am leasing this car and I just want out of my lease. I am spending too much time in Mercedes service changing tires. Please let me know how I resolve this problem.

Many people seem to complain as just read on this site about MB. I currently own a 95 SL500, a 2004 S55, and a 2017 GLC300. If you search for an SUV of the small size like the GLC, you will see that there are many choices and the price seems to be all the same. We looked at GM as I also have a 20 year old Tahoe that I use to tow stuff. For the money the MB is comfortable and particularly nice looking for a car of the type (I will have to say kinda common) but it still has the status of driving a Mercedes. But in many cases we found it cheaper than other brands.As for my 21 year old SL it has 45k on the odometer and I have done all the maintenance like it was being driven every day and I havent thought twice to get in and take a long trip. It cost 102k 20 years ago and my house was a few bucks more, you have to treat it as a car built for speed and handling so expensive is the word to describe the car. Even though you can buy one for 4 thousand bucks, it is still a 100k car.The S55 is simply a great pleasure to drive with so much power and 3 feet between the front seats and the back seat. My only complaint is the model prior was in my opinion better looking but again you expect the car to perform as new and it will with proper fluid changes, brake, cooling etc. This car is as new and handles that way, if you wait for items to break then usually because of engineering many other parts will need repair. The best thing to say is taking care of these cars and learning how to do the maintenance will save money and also let you see problems that are required for a repair. Enough said.

E320 Brake failure - Driving on US1, rush hour, normal speed, suddenly the whole dashboard turned red and says brake defective, stop vehicle. Dont have time to react. Crashed into 2 other cars after few seconds. Horrible experience. Dont know what to do from here. Anyone any suggestions?

The Good- I brought my first GLE-350 Mercedes in September of 2016. I love the look and thought the Customer Service would match the luxury feel of the car and it did, until it didn’t. I attempted to give a jump start to another driver at the Detroit Zoo in Royal Oak and my beautiful SUV started displaying “Inoperable”. I called Roadside Assistance and Michael from the Bloomfield Hills location came to my rescue, literally. Michael, was great. He diagnosed the issue with my SUV. He stayed with me and explained the issue to the towing companies. His expertise and professionalism was phenomenal. Michael use his expertise to force my car into neutral even though another Mercedes representative stated that it couldn’t be done. My SUV was dropped-off Sunday evening at the Novi location near my home. Michael called me Monday morning to inform me that he explained what was going on with my SUV to the service tech at the Novi location. I called the Bloomfield Hills location to inform the Manager, Steve on how great Michael has been to me. I told Steve that because of Michael’s great customer service skills I wouldn’t mind staying with the Mercedes brand. The Bad & the Ugly-I arrived at the Novi location at 9:00AM to see what was going on with my GLE-350. I was greeted by Serica, so I asked about the status of my SUV. Serica told me she just started at 9:00AM as she checked her computer. Serica stated that it was assigned to a technician and without an appointment I was lucky to get in. Also, that she would call me with any updates. I thought to myself since I’m already here why wouldn’t she ask the technician the status. Two minute after I left, Serica called and told me the parts had to be ordered and that it would take 4 days. I asked Serica for a loaner car.Four days was a long time and I need a car for work. Serica, stated that no cars were available and that I would have had to book a car two weeks in advance. If I would have known two weeks ago that I was going to blow a fuse in my SUV then I would have planned. I called again on Tuesday, and asked for a Manager. I spoke with Johnathan to see if I could get a loaner car for work. I was highly disappointed in the customer service at the Novi location. Johnathan haven’t returned my call from 9:30AM Tuesday morning.On the other, Serica called to tell me that they are hoping to receive the part sooner than 4 days. In the meantime, I have a credit on my account because I paid my SUV bill for the remaining year with no car to drive. I truly expected Mercedes customer service to be best-in-class. I have driven an Acura for years and Acura’s customer service is top-of the-line. I really thought with a slogan like “Drive the best or nothing”’ the customer service would surpass the rest and be the best, boy was I wrong.

I bought my SLK 250 from an Acura dealership with 16k miles on it. I put less than 10k miles on the car before the retractable roof began to leak, out of the blue. Water was pouring into the car. Long story short, Mercedes told me the entire roof has to be replace and it will not look like my current hardtop. It will be all glass. The entire look of the car will be different. They have had my car for three weeks and the total bill is nearing 7k. To make matters worse, they reported my mileage as 36,XX* when it was truly 26,XX*. They promised a correction but a month later, it isnt corrected. So I cannot even sell the car because now the odometer does not match the Carfax. I am going back to BMW, and will never again look twice at a Benz. The dealership handling all of this is Lokey Mercedes of Clearwater, FL.

The Mercedes GLA is a great purchase. I have researched this make from child like time frame. I have lived and stayed updated on this make since I was 8 yrs old. This has been a childhood dream or bucket list now. The model is a little unfamiliar but its high in demand. I adore the sound system, sunroof access, capacity holding and the drive on the road. It runs well, and great on speed and brakes. On the other hand, the brakes could improve a bit and all models should be snow ready not just AMG style. I wish the colors were a tad more to choose from exterior and interior.

January 30, 2014 I leased a 2014 C300 from Mercedes Benz of West Bloomfield in Michigan. Upon arrival while picking up my new lease I was advised that my car has been hit and damaged and I would not be able to pick the car up. I waited almost 2 weeks because the paint was being shipped from another country. After that I picked up my car and had no problems with it until June of that year. My first attempt of turning on my AC for the summer was a failure. The AC was not working on my brand new Benz. I took it in for service 5 times for the same issue and every time they assured me that the problem was solved only for it to happen again. Yesterday July 27, 2014 I was driving on the highway going 70 mph, 2 miles before my exit I decide to get off the highway, and thank God I did or else I wouldnt be writing this right now. As soon as I got off the highway my car went from 50 to zero in a matter of seconds.Thankfully I got off when I did or I would have died on that highway or I could have killed someone. Still in a panic I called my dealership and explained what had happened, they told me to contact roadside assistance and have the car towed there and that a loaner car was waiting for me. And so I made the call, I waited for them for an hour. My car could not turn on and it was 95 degrees outside. Finally when the gentleman arrived he loaded my car and we started driving. He then informed me that my car was going to the Novi location which was 30 mins away from where I was now. I explained that my car is to be towed to West Bloomfield, the driver stated that he could lose his job if he did not drive to Novi. I called roadside assistance and they spoke to the driver and told him to turn the truck around and take me to West Bloomfield, he did not listen.We finally made it to Novi, Im beyond furious at this point. The representative at the desk said, I dont have a loaner car for you, and the earliest we could look at your car would be next week. After an argument between myself, the tow guy and Novi dealership I got back into the truck and drove 1 hour in the opposite direction back to Bloomfield Hills. Upon arrival my loaner car was ready. I was then on my way. I then called corporate and advised them of what had happened. I also told them that I no longer feel safe in my car and I either want my lease terminated or to be put in a new car. Today they called me saying it was a computer problem (the whole computer burned out) and once they change the computer my car will be running fine again. I refuse to drive that car, Im waiting on a call from corporate. In conclusion, Mercedes Benz sucks!!!

The seat covering pealed (2009 C350) after 3.5 years for a garaged car. Since it has 52,000 miles, MB would not warrant replacement. It was a factory defect not a usage issue. I bought a luxury car and the interior doesnt hold up. Very disappointed in my first and last MB.

I will be very brief. THIS IS THE WORST SUV YOU CAN GET. Having this experience now I would love to get Hyundai or 2 of them for the same price and live a quiet life with money leftover so I can go to Hawaii. Problems, problems and problems, MBUSA is a worst dealership in US which does not even stand behind their products. My local garage was more helpful than their service. Just an example (not to mention legendary brake light socket problems), both of my front doors power locks have stopped working after 15 months (could not survive one winter in New York due to cheap plastics used in actuators or something). Even my Ford Expedition truck is better quality than ML350 and I have never liked Ford quality. BUYER BEWARE: STAY AWAY FROM MERCEDES BENZ. I AM SURE THAT CHINESE ARE MAKING BETTER CARS THESE DAYS THAN GERMANS. SHAME ON THEM. SAVE YOUR MONEY AND HEADACHE.

S550 MB. 108k miles. Miss on cy 2. 5000.00 in repairs in 2 months. No resolve. MB of fort wayne cannot figure it out. This car costs over 90k in 2007. It has 120k miles. It has cost close to a dollar A MILE TO DRIVE! That is what you call Mercedes-Benz standards???

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

My 2006 Mercedes E-Class diesel has 156,000 miles on it; still gets 32-36 MPG on the highway when driving 68-74 MPH. Oil changes have been at 7,500 miles and it barely burns 1 qt. in 7500 miles. Weve had only one problem, and that was with a power window motor just past the 4 year warranty period. The technology is obviously old, but the navigation still works as new. No Bluetooth originally, so we added a portable unit that works OK, but not like the new stuff does. If/when this car ever dies, well look for the last year that MD made a diesel and buy one of those.

Mercedes-Benz GLS 450 2017 - My passenger seat doesnt move forward properly. When I went to the dealership they said the screw is in the motor is not good and it doesnt cover under the warranty. I paid extra for the extended warranty. The dealership told me its the external problem so they wont cover for the warranty. I think they dont want to cover the warranty so I pay from my pocket. The motor cost with labor is 2100.00. I will recommend not to buy Mercedes-Benz and if you buy please check the warranty issue as the company wont pay for it.

I thought I was buying my pride and joy - a Mercedes GL350 Bluetec - from the Mercedes-Benz Melbourne showroom. I was dealing with a very charismatic sales agent who promised me free service for first 3 years and that this would be put in as a part of the deal. This promising agent left the dealership and I was palmed off to someone else who, apparently, was pretty green and almost botched up the documents to be sent to my bank on time. I managed to salvage that situation with the bank. Then again I was palmed off to someone else and eventually got my vehicle after a 4 month waiting period. And I never got my free service as it was missed by the dealership due to change of sales agent handling my deal and purely due to the unprofessional set up of the dealership customer service.What is the most disappointing part is the pure lack of service. Nobody from Mercedes was bothered to follow-up with me after the sale of a new vehicle ($150K) whether it was doing OK or if I had any issues. There was no correspondence from the dealership leading up to the service, not even a call, to inform and plan for a service. Guys - there is nothing wrong with the product. But I think its the brand name selling itself, not the M-B dealership in Melbourne. Its the worst I have ever seen, comparing with Mitsi and Toyota. Toyota are the benchmark as far as customer service is concerned and they cost fraction of the price for the vehicle and are a top drawer engineered too. Go anywhere BUT this Melbourne dealership. They suck.

I purchased my second Mercedes a 2013 GL450. In the less than year I have owned this, the check engine light has been a three-week issue to fix. Just after I passed the 50K on miles and just over the time of 4 years the check engine light came on again. $150 to diagnose. They required a compression test as the results was a cylinder losing compression. $400 to run compression test. After a few more days I receive a call that the #5 cylinder head is bad and will need replaced. Losing 60% compression, bleed off on idle. The cost for this repair was going to be $15,000.00. My question was what makes this happen to a car with only 53K miles on it? Manufacturer defect or a poor build job? No real answer other than it was going to be expensive due to the parts to replace, labor, machining that would need to be done and about 2 weeks to fix. Shy of an attorney at this point. I said this needs to be taken care of by Mercedes. Is this a common situation? If so then a new class action lawsuit needs to be filed. A few more days and Mercedes said they would split the cost with me. Now we are at $7500 if nothing else is wrong once they get into the engine. Still this should be on them for something this major with a car that has no more miles than this one has. $15K is 1/2 the price of the value of the car almost. Crazy. I have tried to get Mercedes to take care of this one. It should be on them for something this major with a low mileage engine issue. Still fighting trying to get this fixed. Any suggestions? I am open.

I purchased a 2010 C300 less than a year ago with only 25,000 miles on it. Ten months later, I am told that my car needs a new transmission and would cost about $10,000 to replace it. I only placed about 8,000 miles on the car and was told that my car was out of warranty. I adhered to all of the maintenance requirements and had my car serviced at all due dates. The car dealership told me that I should contact Mercedes Benz to ask for assistance because this was highly unusual. After calling Mercedes and pleading my case, I was told that the only thing they would do is offer me 10% off repairs or $1,000 towards the cost of a new Mercedes. I continued to plead and wrote letters to the top officials and never received any help or assistance. To make matters worst, I prepared myself to order the transmission and have it installed only to find out that the transmission is on back order. Mercedes Benz told me that it could take up to a year to have a transmission available. This is coming from the MB manufacturer that makes the cars and they dont have a transmission available. Now, my car sits in a garage unable to move while I still make the monthly payments. Buyers should be aware. This company does not provide customer assistance or service. I will never buy another MB.

I took my car for maintenance where the only reason I went there is because the gentleman that sold me my cars I think is great, plus has great customer service. I pay for the maintenance package for my car. There were three items I had concerns with. The location kept my car there for two days and I am still not happy with the navigation system that shut down and was not working. Even after service I had to use my phone for navigation. My main concern was my tire and the guys from service said dont worry I will have that taken care of for you. I left feeling great thinking my car will be fixed. Navigation again not happy with but my tire was left as it is with more a lot of excessive air. Dangerous to even drive. I called corporate customer service. Was horrible and not comfortable to speak with. The case worker called me and it was a waste of my time. Hold is too long. Getting in touch with anyone in corporate is easy. Also, I called back asking to speak with someone else even asked for the General Manager and they said Ralph ** does not accept calls from customers? That was not customer service orientated at all. When I should not even pay a 200 tire it should have been replaced when its a tire leak. That is a bad tire which is not my fault. I was shocked on the customer service. Never had I had such horrible experience. One thing is that I would never buy another Mercedes ever again. That is only what I drive and would be the only car I drive, however they will lose a repeat loyal customer with this pity low class service. The case manager Justin did not even try to assist when I was not pleased with the situation, and they told me he doesnt report to anyone? That is false information and every customer has the right to speak with some else. They send me off with a defective bad tire which is not safe to commute in.

I own a 2007 E350 with 125,000 miles. For years I have complained about the transmission shifting. Was told car needed a conductor plate ($1500). Problem still exist. Was mailed a letter from MB USA in reference to balance shaft settlement which my car was diagnosed with that code (0272) at 61,613 miles. Mercedes-Benz of South Atlanta refused to correct the problem and now that I just reached the 125,000 miles limit, they are telling me the cost is $7000 while MB USA settlement letter clearly states that the reasonable cost is $4000 minus MB USA discount from settlement. While I am VERY DISAPPOINTED with Mercedes-Benz of South Atlanta, I am willing to give them the opportunity to redeem themselves. I have called Margarite (800-624-6736 ext **) numerous times and she refuses to return my calls. If MB USA cares about its customers and its reputation, they will address this issue.

Purchased my 2014 C300 a week ago. Has 10,000 miles. Traded in my 2011 C300 with 75k miles. Had 2 other previous Mercedes also, 2002, 2009. All had approx 75k miles when traded and NEVER an issue with previous 3 cars. 2014 has the ECO start/stop feature which if you research is not a FEATURE but a problem. Roadside Assistance tech who came out yesterday to try to assist me was floored when he could not even jump start it as he believed the starter was gone. He called Tow company, who also could not jump and gave same opinion, crazy that the starter could be gone! The ECO start/stop is believed to be the cause and if you read other problems it does a number on the wear of a battery and starter due to the excessive starting and stopping compared to vehicles without this!!! VERY IRATE AND DISAPPOINTED out of my new car for 2 days and everyone is sorry for my inconvenience.

I have been a customer of MB of Boerne Tx for a few years. I purchased my last vehicle from them. I will not be going back. On June 27, 2017 I brought my car to MB to check an engine issue. I utilized one of their loaners. I picked my car up the next day and drove to my house. I opened my trunk to grab my cooking cutlery which I had put there the day before only to find it gone. I did a quick check of everything else in the car and found I was missing two other items. What makes this so frustrating is I blame myself since this is not the first time Boerne MB employees have stolen something from my car. The other time, I reported the theft immediately to my service advisor Linda who gave me a complimentary wax job. She told me she had reported that theft to management. I should have emptied my car out before taking it there but I was in a hurry and forgot my cutlery was in the back.I did not bother to go back and report it because obviously nothing would be done or it would have been done the last time this happened and would not have happened again. The main reason I am providing this review is so other Mercedes-Benz owners do not make the mistake I made and become a victim of MB of Boerne employees. Empty your vehicle before you leave it with them.To MB management, I sincerely doubt I am the only one this has happened to since it happened to me twice. This would be easy to find out which of your employees is the thief or thieves. Plant something in a vehicle and track it. You will catch them sooner or later. You have lost my business but maybe you can prevent this from happening to another customer. Had you done this after the first time I reported it to you it might not have happened again. Dont get me wrong, I blame myself but even after the first time I thought I could trust you. More fool me... it has been an expensive lesson replacing my Wusthof cutlery set but it is a lesson learned. I will utilize MB of San Antonio from here on but my car will be empty regardless.

On June I bought a Mercedes-Benz CLA45 AMG. After about a week of having the car a check engine light was on, took the car to the dealer and after a couple of days the dealer told me the problem was fix and it was only a bad sensor. After another couple of week the check engine light was on again; took the car to the dealer and after about a week of having the car I was informed that the 4 fuel injectors had to be change. Car was good for about 3 weeks. After that once again check engine light went on; took the car to the dealer one more time and this time is was the fuel pump that was replaced. I express to the dealer I was very unhappy with the situation. After going back and forth with the dealer about the situation, they told me I had to open a complaint with Mercedes-Benz USA by calling a 1-800 number. I did that and after and received a call from a MB regional manager that told me they review my complaint and were not able to assist me with my problem and explain me that if I wanted to get something done further I shall get legal counseling because they were very firm on their position. After all this I decided to move the page and get rid of the car. I purchase a BMW, which I had always have for many years and never had a problem with. This whole nightmare cost me 30 thousand dollars.

One week ago, I received a call from Santander with which I am in a lawsuit with CitiFinancial and Santander because when they went to repossess my car, the repo man beat me up. He did not even come in a wrecker. This happened at 8:10 in the morning on a week day. I am now in appeal because they have lied unmercifully. I received a phone call last week from Santander threatening me because I took the case to appeal and should win. I recorded the conversation as I have all of them and that is how I proved their lies. I am Pro Se though not by choice. He threatened me then 2 hours later when I went to put my key in the ignition, the words came up take your key from the ignition. It left me stranded there that night. Did they lock me out of my car? I am afraid to take it in because I dont want them to say I stole the vehicle. I dont know what to do.I was stranded for hours. I cannot do my job since I am locked out of my car, this will keep me from filing my appeal. I am a nervous wreck that they are trying to frame me for something I have not done.

Two cars, MB SL-500 and MB S-500, both with low mileage but just out of warranty time-wise. SL-500: New wiring harness before I bought it at 25K; new motor mounts at 29K; new shift linkage at 28K; convertible top died mid-cycle at 39K, it took four months to repair; Ball Joints at 41K. For the S-500: Power steering unit at 60K; new fuel pump at 61K; new A/C at 61K; new auto door lock system at 65K; new ignition at 65K. Every part cost $800 plus and $150/hour in labor. Average repair cost is $2,500/month. Maintenance is also done every month. I drove one car with fingers crossed while the other was in the shop. Both cars are gone! Never ever again.

I have a huge issue with MB. I own a 2006 CLS 500. This was my dream car. I wanted this car so bad but when I bought it, it gave me nothing but problems. More than twice my brakes went completely out. I could not stop or slow my vehicle down, red light flashed on my dashboard saying stop reduce braking power. Do you know how scary that is to be driving on the freeway 65-70MPH & have a car cut you off & you cant stop or slow down because your breaks completely shut down, shut off. There was another couple times I was driving at 45-55mph on the street and Im coming up on a red light and I cant STOP my car at all, the breaks lock up. I feel so lucky me or my family riding in my car were not injured. Twice MB had to fix the recall SBC (Sensotronic Brake Control) on my car. Certain vehicles, the sensotronic brake control (SBC) system may prematurely shift to the hydraulic back-up function mode, due to deterioration of the wiring harness connection, or due to premature failure of the hydraulic pump.Twice they had to fix this problem. I dont feel safe in this car at all. But the icing on this cake is once I got my car out of the shop, I go to Costco & fill up my gas tank, come out from shopping and underneath the drivers side back, tire gas is leaking. Me & my family get in the car & it smells so bad of gas which isnt good for a toddler to breathe nor anyone to breathe in for that matter. So I take it right back to the dealership & they diagnosed the problem -- crack in my gas tank. So since Im catching on to all these car reviews online I do my research and come to find out that Im not the only one with this or these problems on my 2006 CLS 500. Mind you MB said the gas tank leak & replacement would cost me 3,000$ to fix. So Im doing my research and there is no recall, just complaint after complaint about this gas tank leak. MB insists if I dont fill up my gas tank all the way it wont leak. I couldnt afford 3,000$ for a problem I knew MB was responsible for. So Ive been driving around for 1yr & a half with a cracked gas tank.Dec 2015 Ive exhausted all my options. Now I cant register my car, the check engine light is on because of the crack in the gas tank. So I was recently doing more research and finally MB extended the warranty & is going to cover the gas tank problem after letting me drive around with a cracked gas tank for 1yr and a half -- doesnt sound very safe and reliable. Mercedes-Benz slogan is The Best or Nothing. I havent gotten the best customer service. Roadside is picking my car up today 12-8-15 & MB of Scottsdale AZ informed me since the gas tank is on back order 1-6 weeks and they can NOT give me a loaner car. But they are going to keep my car for 1-6 weeks till the part comes in & the service rep. informed me there is 13 people ahead of me waiting on gas tanks so really who knows how long this will take. I called customer service, they were of NO help. I called them a few more times explaining to them I will NOT have a car. How will I get to work?! They said borrow a friend or family members car (I live in AZ with no family here unfortunately). But how could this be my problem? MB service rep also suggested I can still drive my car till the gas tank comes in. But I explained Ive already used my extended registration from the MVD and I cant register my car without getting a smog and I wont pass smog because check engine light is on because of the Gas Tank Leak... MB customer service wont do anything to help. I asked them what would they suggest and they stay quiet!!! I NEED ANSWERS!! I cant afford to rent a car till when?! 1-6weeks?! They cant even give me a date it will be down, everything is just up in the air & Im ** out of luck.. I am NOT ok with the way Ive been treated dealing with MB. I thought it was The Best or Nothing. My problem still isnt solved. MB roadside is on their way to pick up my car & I still have no transportation. But my car needs to be at the shop so they can order the part. This is so ridiculous and absurd!!

Had an E class and was concerned to drive it because no matter the size of the hole in the street we got a flat. Road side assistance was below par... Mercedes told us we should try the C class with bigger tires. The car is 7 months old and had two flats already. The last one was up state NY and when we call Roadside not only did it take a few hours to respond since the car did not have a doughnut they towed us to Albany, which was an hour away. The dealership was closed so we had to wait for the next day and we had to sleep in a hotel. There went my vacation. The dealership was great... MB Roadside operators suck...

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

Bought a 2013 Mercedes E350 for my wife as a surprise. She is out of the country at the moment, car has been parked and waiting for her. I start it once a week so the motor runs. Get in last week, command center is peeling. Take it to the dealer they try to say there is a fluid on it and it is from an air freshener. Great, but the car does not have an air freshener, nor has it been washed except for when Mercedes-Benz Tampa did the tint. I took it back and has been parked. Only thing I can think of is when they did the window tint something got there, but my personal opinion is that it is just falling apart. Especially after I read reviews about you cant wear lotion because the soft touch trim peels, etc. Ask how much to fix it, $5,700 dollars. What a crock.Call Mercedes-Benz USA, they act like they are interested and then do not even call back. After tracking them down (granted the caseworker had a baby and ended up going on maternity leave), they basically just say the dealer is not going to do anything about it and we support them. Thanks for nothing and making me waste a week.

I had a very bad experience with customer service assistant and Manager Steven. I visited the Plano Dealer for my first maintenance service. The lady assistant in the service line was not very friendly. I already mentioned I made an appointment. She didnt seem to care about what I said and asked me to call on the phone with her hands very rudely. I wasnt even feeling that bad, then I faced the adviser Mr. **. I was trying to mention a few questions about the auto control system. He didnt listen and was doing just his paperwork and ask me whats that? I had to have more this kind of conversation to get the information for the maintain service. Because this was the first time with Mercedes, the adviser did not listen to me, so I had to hear whats that? several times and spoke again. I became totally uncomfortable with the adviser. He did not even explain I had to have a loan car. When I went to pick up my car, one of my main concern, the noise, was not fixed. So I tried to explain the noise to the adviser and another guy, who was manager Steven. I didnt realize because he was standing in front of me without introduction. While I was explaining about the problem, they were talking to each other instead of listening to me. I felt I was ignored again. Finally, I asked for a manager, then the guy said, I am the manager. I was complaining how you people are rude, then he said that I was rude with stuck up face. I have been very happy with my car and the sales department people treats me with respect. On the other hand, service department people showed me very poor service and did not respect the customer at all. Even they charge the most expensive cost.

A few days ago my 5 year old daughter spilled a 1/3 full kids water bottle on the floorboard of the right rear seat. The water bottle holds 12 ounces so I estimate this was 4 ounces of water. 30 minutes later the car started smoking inside then the dashboard display went blank. We took the car to Fletcher Jones Mercedes Benz and today received the news from their service department that the Control Unit had shorted out from what appeared to be a clear liquid, leaving us to assume it was caused by the 4 ounces of water. The Control Unit is located directly under the front passenger seat. It is only separated by the carpet. Of course, they said this is not covered under warranty and the cost to replace this unit is almost $8,000.Why would Mercedes place a computer for the car under the passenger seat without at least making it a little water resistant? In rainy days people are constantly getting in the car with wet feet. When you have kids its not uncommon for things to get spilled on the floor. For such a thing to cause the brains of the car to malfunction is simply poor design. It makes me question other design components from this manufacturer. Not well thought out!

I am so incredibly happy that I have chosen to purchase a Mercedes. I was on the fence a long time about it. My overall experience was pleasant. Im so thankful to have a car that I can trust to get me from point A to B. Its so reliable. I love all of its features. It has leather heated seats, great sound system, fancy sunroof for stargazing without being exposed to mosquitoes. I also trust the safety features it has. The rear wheel drive is the only thing I dont like about it, it is very difficult to drive on snowy conditions with rear wheel drive. If you are expecting to get up a snowy, icy hill, you better get a running start and hope its good enough.

Is MB serious with the ongoing Takata Airbag recall? I’ve been waiting patiently for over one year for replacement parts. They say... “The defect in your driver frontal airbag inflator on both driver and passenger frontal airbag inflation may cause the airbag to EXPLODE during airbag deployment and could result in metal fragments striking the front occupants, POSSIBLY CAUSE SERIOUS INJURY OR DEATH”. Just received a letter saying parts won’t be in until Sept 2018!!! How is this acceptable. I’m driving a death trap!!! Any suggestion on how I can address this or should I just retain an attorney?

The battery dies randomly (5 times), repaired three times, each time it was supposedly fixed. The consequences are being stranded and very pissed off.

I bought a new MB E350 2014. The car has spent more time in the workshop than with us. List of issues: Noise in the front of car, noise while turning the car. The biggest issue with the car has been getting flat tires on passenger side three times in 4-6 months time. The tire get bubbles and then get flat eventually. This car is only 7000 miles in 18 months. Dealership keep telling us that it hit a pit or bump and other reasons to get flat tire. This is my 4th car and I never had any issue in any cars where tires get flat every two months. I am very very frustrated with this car and would never ever in my life ever ever buy or recommend anyone buying Mercedes Benz.

My 2006 Mercedes Benz ML350 was diagnosed with a balance shaft problem at another shop. I brought it back to Mercedes Benz of Baton Rouge to check and make sure the diagnosis was correct. The service manager Dan notified me that I did have the problem and that it would cost approximately $6,000.00.I had been talking to MB USA about some type of assistance. MB USA notified MB of BR and promised to pay 50% of the bill. I only had $2,000.00 which I told Dan. I went and borrowed $1,000.00 to repair my truck. MB of BR kept my vehicle about three weeks. I was called by Dan on Wednesday, August 10, to tell me that my vehicle was fixed and ready for pickup. I arrived at the dealership at approximately 5:45 p.m. I paid for the vehicle and drove it to Prairieville, LA, approximately 30 minutes away from the dealership. I went shopping at Walmart. I cranked my vehicle at 7:05 p.m. I heard a loud noise and the car cut off. I restarted and I had plenty of codes on the screen. I immediately called MB of BR at 7:09 p.m. and left a voice message about my vehicle. I returned the vehicle to MB of BR the next day. I was notified yesterday, August 16, 2010, that several sensors had gone out and it had nothing to do with the repair work that they completed on my balance shaft. I was quoted $1,700.00 to fix this problem. I only drove the car for 30 minutes, approximately 20 miles, and my car broke down. I was never notified about any other issues with the engine; however, I was made aware about some routine maintenance such as new tires, brake pads, and a shock. I have tried to talk to the owner, Joe, the service manager, Dan and Bryan, who is over at the repair area. I also talked to Gwen and Margie. Bryan told me that I told Dan to only fix the balance shaft problem. Dan and I disclaimed that statement. I never told anyone at MB of BR to only work on the balance shaft problem. I never knew anything about other problems and was not given that information. When I left MB of BR, my vehicle was clear of any errors. Bryan claims that he even drove my vehicle approximately 70 miles and he did not get any codes; however, within 20 miles of me driving it, it broke down. They disconnected the electrical system and removed the motor, and MB of BR is telling me that the new problem did not stem from them working on the vehicle for three weeks.

Got the car on 1 November 2013. Four times the car engine went dead suddenly while I was driving on a highway at 110km/hr, once at 80km/hr, and once at 60km/hr. It give a sign of slippery road, refer to your manual. I was forced to steer to the side of the highway before the car came to a total stop. Must quickly turn on the ignition twice to restart the car. Sometimes it gives wrong warning like you should take a break now.... which is to warn that I am not driving straight.The car was sent back for service. A service man said was a small problem and they have fixed it alright.Unfortunately, it happened again. Now the car is in the service center again. It has been a month already but I they have not figured out what is the problem. Me and my family insist on returning the car. Terrifying Near-Death Experience! For the first few days, I did not hear from the service center until I sent an email to the head office in Malaysia, cc to head office in Germany. Immediately they called to say I could use their s-class Merz until the total diagnosis is done. I refused cos I want to return the default car. I cant sell my car in order to buy another but I am paying installment RM3000+++ I have sleepless night. They said depreciated write off cost would be very high if I am to sell the car. Why I need to bear all the cost? Been searching on the internet and I have found that there are similar cases happened to other Merz owners.

mbrace Mercedes is waste of money. The app never works. Most of the time you cant even start the app. When you start it, it cannot locate, lock, or start the car remotely 9 out of 10 times. When you call the customer service, you have to wait a long time and at the end the issue remains.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car wont even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

I purchased a 2014 ML350 Bluetec and had some problems with throttle responsiveness and transmission revving. After extensive technical servicing, the problem was not resolved. I decided to get rid of the vehicle and get another same model. Within weeks the exact same problem emerged. I contacted head office customer service to help resolve. They pushed it back to dealer who did everything they could however they still expected me to pay depreciation. There is a fundamental performance problem with this model. As a result, I had to get out of the first one where I took an out of pocket hit of $15,451.41 because of depreciation. Then I get into the same issue with 2nd model and as a result of having to get out of it much earlier than desired I am taking a depreciation hit of 23, 734.85. All in Mercedes is asking me to give them $39,186.26 because of a faulty product. This is my fundamental issue. They should be taking this vehicle off my hands without any penalty to me and working to retain my business. Why should I pay for manufacturer defect? I am not interested in paying another cent out of my pocket to resolve a Mercedes defect. I guess I will have to consider moving to Audi or BMW even though I like the ML product when it works properly. Its about the reasonableness principle and that is the foundation of any customer relationship.

Bought a 100k 2018 AMG E43. Wonderful car with a digital dash. Not one issue with the vehicle. Always have driven Mercedes...but...MBrace is absolutely the worst app ever designed, second only to Mbrace customer service which is even worse. The Mercedes Me app never works and just times out or tells me the sunroof is open when it’s closed. Customer service clowns just say, We are experiencing issues with the app, or, Delete and reload the app on your phone... Never anything helpful or useful. Calling them is a complete waste of time. $100k for a car that I cannot remote start. I love Mercedes but will consider BMW or Audi for my next car as the Mbrace experience is so darn maddening.

I have owned BMW, AUDI, FORD, MAZDA & HONDA. In 2013 I purchased a pre owned certified series 2011 ML350 from Mercedes St. Catharines, ON. Before the warranty was up all sensors died and the car went into limp mode. The dealer fixed this issue. Post warranty this is what has gone on the vehicle now. Timing Chain, Transmission, Oil Seal, Sensors Again, Seals for oil intake & filter housings and Transfer case for Transmission. I contact MB and they said sorry they could not help. I recommend that you never buy an MB product.

MERCEDES GL 350 MANUFACTURED 2012. I purchased the above vehicle from you in January 2013. In October 2013, for the first time, the dash displayed the warning LR Consult Workshop (see attachment). It has taken Laughtons 5 months to identify the problem and I am now advised another 3 weeks to fix it. This is a totally unacceptable level of service. I am also advised that the earliest I will have the car repaired by is Friday 11th July.Since Im leaving for my annual holiday on the 12th, I have no confidence my vehicle will be ready in time whatsoever. I have been further advised that a loan vehicle from you would not be insured for driving in Europe and is therefore of no use to me. I have therefore to revert to my position of two weeks ago when I wrote: I give notice that unless this fault is fixed by the 30th June 2014, then I will ask you for a permanent replacement vehicle of an equal or superior specification. BAD CUSTOMER SERVICES MERCEDES.

Mercedes SLK 350 2012: Bad burning like smell entering car below steering wheel. Reported this to M.B. Canada and dealer when I bought the car. I was told to watch for oil drops, antifreeze etc for 3 years. Finally I found how I could demonstrate the smell to the dealer, who kept the car for over a month and drove 2000 km. Could not find the problem. Car was returned and I was told that they are unable to correct this problem and one of the managers will contact me. It might take a long time. That was August 2017. I wrote many e-mails, but nobody wants to talk to me. I am very unhappy with the people representing M.B. I also contacted Germany, but no help. I also contacted M.B. Germany, answer - Contact M.B. Canada which I did with no help from them.

I have had 4 MB cars/SUV and the ownership and dealers are fine but the financial department needs work. I just turned a leased SUV and then went on a vacation for a week. After going through the mail I saw the ending bill for the lease return. That was approx a week old. I forgot to sent right away assuming I have a bit of time. Within a few days they start leaving VM on my phone. I paid it like 2 1/2-3 weeks later and they still call daily. I made 36 payments x 4 different cars all on time and then they feel that over 10 days is late?? Relax and treat your clients with some respect. They need some training on the financial end.

Suspension drive air not as portrayed. The vehicle is claustrophobic for the rear seats. Suspension plays a major roll in terrible roads or off road drives. Tech does not adapt to the harsh environment. Displays and feel are totally different and nerve racking as to the investment.

I live in NH, purchased 2017 GLC 300 in the Spring and was told I would need winter tires (which I always need on my SUVs). Salesperson did not tell me I wouldnt be able to get snow tires for this car. The tires are run flats and the size is a rare run fast snow tire size. MB USA told me I could purchase regular snow tires, but then I would have to purchase a new wheel and tire for a spare at the cost of over $700 just for the spare! Even if I wanted to buy a spare, the car is designed for run flat tires only and there is no place to store the tire and no jack, etc. I told MB that I refuse to buy 5 regular snow tires, and lug the smelly spare around in the back of my car. Additionally, it would take up all the space that I use for luggage, groceries, etc. I am insisting on returning the car. I spent a lot of time considering a new SUV, and would have immediately taken the GLC 300 off the list if I had been informed of this situation. So, here I am in NH, living on a steep dirt road without snow tires.

This is the seventh Mercedes that I owned. Am now 92 years old. The passenger right front door handle broke. The vehicle is a 2010 C300 4 door sedan with 21,000 miles on the odometer. I had it repaired at Mercedes Star Motors in Benicia, California. They said I have to purchase a whole door panel which I paid $750.00 to repair a broken door handle. I wrote to your complaint dept. approx. a month ago, but NO REPLY!

A range of problems from drive belt being replaced, alternator, the lights inside not working, clanking from the engine when aircon is on, rear end noise, the car sliding on acceleration (rear end) and then the car misfired and a near miss with a truck. Mercedes has fixed all other than clunky noises and aircon noise. They tells the car is safe, then why is it sliding on the roads and lacking power on acceleration. In the process of picking up my car an hour late from my workplace, they get me a parking fine. They then deliver it back to my home late also. They indicate they will pay the fine, I have confirmation of that. They have not, and the fine has increased. I receive paperwork advising no known issues, though the engine light code paperwork has the misfire in ignition coil noted. My guess is notice done as my car is still not driving well. I ask my complaint to be sent to their CEO. I have not received confirmation of this. Silverstar in Doncaster had advised me that my car is fine and what would I expect of a 2 year vehicle. They offer to replace mine with a demonstrator and inform me they will offer me 35,000 for my 50,000 car and I will need to pay them the gap of 20,000. The dealer principal recommends that yes you should go to consumer affairs. Poor service, poor quality 2012 c180, very disappointed. Here I am now driving a car that does not accelerate and with continuous engine noise and malfunctions. Level of safety felt: zero. I am now due for a service though do not want to be humiliated at a Mercedes Dealership in Victoria again.

2003 C240 - Rust, rust, rust. The sunroof was repainted, but all the rust came back. Rust on hood ornament all around it. Rust by the doors. Just a nightmare and the dealership Hohen would only paint the sunroof. In this economy, gas is bad enough but now you have a car rusting in front of your eyes because of a lousy paint job and no one wants to do anything about it! Man, we got screwed.

My name is Sibongile **, I have a serious concern Mercedes Benz Constantia Kloof Roodepoort, Gauteng. Firstly: I brought A class 160 classic Mercedes Benz only for fixing of the starter, they made a quotation and we agreed on the price which was R15 177.10 and I paid the deposit of R10 000. Surprisingly when I call them to make follow up, Ive been told that the car is losing power. They assume that the problem is on the petrol pump which need to be replaced. Again, they did second quote of R24 583.30. When I went to collect the car, there was another fault of sensor which need to be replaced. Again, the price went up to R32 797.50. The mechanic Jan told me that when they test drive the car the car loses the power again.I called them to find out if the car is okay but they asked me to come to the workshop they want to show me something, they told me that there is other faults in the car that involved ABS or Computer box, the car still giving them same problem of the power. Firstly Mercedes refused to diagnose the car and find all the problems in the car, they do it one by one which I dont understand. Before fixing my car they were supposed to give me the full diagnosis report because there are the specialists but they failed to do so, they told me that the mechanic does not allow that. They are using assumptions all the time. I am frustrated and running short of cash. I might lose my car, even now the car is still with them. Please intervene on the matter. I am so frustrated and running out of cash.

Please note that while this review pertains to a 2008 C300, I have spoken to owners of two newer model C300s, and the consensus among us is that reliability is far less than expected, and repairs are more frequent and more costly than we anticipated. Since owning this car, I have replaced several very expensive components, including a drive shaft and steering lock. During a single year, my repairs totaled $3,000. During the following year, repairs were $2,000. These are just two examples of a lengthy list of costly non-maintenance repairs.When I questioned the dealership about this track record, the salesman said, When customers ask me this, I tell them that its to be expected with a high-quality vehicle. TRANSLATION: You arent the only one whos had this experience. For me, the C300 is a low quality vehicle with a fancy emblem on the hood. I will never consider this brand again. If you decide to buy Mercedes, review buyer experiences before you do. You may save yourself a lot of heartache - and a lot of money.

I purchased a 2013 CPO C250. What sold me was the unlimited mile warranty. I had discussed with the finance dept what was and wasnt covered. I had also discussed what the car was to be used for. The purchase was Jan 5 2015. The car was in the shop a lot. I average about 65k miles a year. I had used the warranty several times without a hitch. 2 weeks ago my car was in the shop and I get a text from my writer saying, MBUSA has canceled your warranty. Come pick up your car. So I did. I arrived at the dealership and was amazed that they returned a broken car that looked like they parked it under a tree full of birds. Very tacky. Now, afraid to drive the car. I baby it every time I drive it. Of course thats no good. The car left me stranded last night in the middle of nowhere and dumped all the oil out. Seems a little convenient. Almost like they knew it would happen. I have been in the auto business for many years and have never seen a customer treated this badly. Thats not the whole ugly story but Im sure you get the gist of it. Big thumbs down for MBUSA. BTW, I sell German cars and we are a class act compared to this manufacturer.

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

2001 Mercedes g55AMG - I ran over a muffler in the road and destroyed two tires. After three days of searching I have found Mercedes no longer makes them!! How am I supposed to drive my car with two tires? I think Mercedes should reimburse me for my tow at the very least. Im on a fixed income and this has put me in financial trouble!! Please let me know what you can do. By the this will be my last Mercedes.