This is the real review of this car and others the same year. To start off, I have the fully loaded premium 2.0. I now have 6,500 miles on my car in a year of ownership. This is because it has been in the shop for months of my ownership (starting with problems at 500 miles). Between my car not starting, the bluetooth not staying connected, the radio having its own mind, and the Eyesight turning on and off on its own and slamming on the brakes by itself... I am unable to drive this vehicle due to the safety concerns. I contacted Subaru many times, and never got a callback and they kept giving me the cold shoulder, even though I was beyond nice about everything. I eventually had to get a lawyer, which was an easy thing to do since the car was a complete lemon. After everything got settled and I got my money back for that terrible experience, I called Subaru and was willing to give them a second chance, even though their customer service was horrible and their vehicle was garbage. Subaru would not give a loyalty discount, a deal to keep a customer (that was not my first Subaru... I have had many and referred friends and family to them). Their products have declined as well as their customer service. Not worth putting your money into these problem vehicles until they get themselves together and back their customers. Next thing... my sister owns a 2017 Subaru Impreza 2.0 in stick. She has 9k miles on it and it has been into the shop MANY times for similar issues. However, the biggest issue is that her BRAND NEW car burns oil so badly that she needs to fill the oil reserve every month because the low oil light indicator comes on. They keep telling her, Cars burn oil, its normal. Ummmmm, no Subaru... I have had many cars and have a truck with 180k miles and never need to add oil between changes. Anyways, she is using my lawyer and will as well win against them. Please keep all of this in mind while deciding on a new Subaru.

The safety features and its so fun to drive! I really liked how it handled and reasonably priced. They have several models to choose from, but I am partial to the Crosstrek Sport, it has all of the things I am looking for and then some!

I have owned my Subaru 7 years. I only have to do the manufacturer service maintenance as my Subaru runs beautifully! I have had NO major issues at all. My Subaru is dependable with Great gas mileage! My Muscatell Subaru dealership on Hwy 10 in Moorhead MN does an excellent job of also taking care of my Subaru with their GREAT service staff!

We service this car properly. Ive never had problems with Subarus and have been a loyal customer since 1994. So at 110,000 miles the six cylinder engine starts overheating erratically. A tow to Subaru dealer to replace the thermostat and were on our way. Two to three weeks later it happens again. We are provided a new thermostat under warranty installed at a different dealer (because we were on a long trip and were forced to tow the vehicle). Each time the claim was the thermostat was sticking. It happens again within a few weeks after we return home with yet another thermostat. $6,000 later we get resurfaced heads and a valve job, complete with all the marked-up engine components, supplies, disposal fees, and so on. Did we get a refund or credit on the supposed faulty thermostats? No. The servicing dealer proclaims there was an internal engine leak due to bad head gaskets. I asked to see them, but they were never given to me. Ive never heard of an engine failure of that gravity in a Subaru (unless of course the vehicle was abused). My wife babies this car and uses it for errands. I have a 1994 SVX with 140,000 miles, and had a 2002 Outback and neither had engine issues, ever. My confidence in the Subaru product is gradually waning.

I actually recorded the issue this morning and again will be back at the dealership. The Dealership is great. However, my new Subaru Outback 3.6R Touring is not. I loved my 2013 Outback 3.6R and want it back. Never had these issues and it’s not like I can just run the vehicle down the street for issues but have to drive over 30 miles one way. I bought my 2017 in December and the screen freezes up; now a total of 6 times. The camera wont work right and there is a too long of a hesitation from reverse to drive and no one can find the problems. Dealership reset and again the same problems. The scariest was this past Saturday. Mapping, clock everything froze, literally had to pull over and stop the car and then restart it in order to make it sync and work again. If they cant fix this issue someone better be finding my 2013 Outback and getting it back for me since I never had any issues with that one. The 2017 since I have purchased has had one issue after another. It seems others are having these issues as well so why isnt this being recalled or fixed.

Ive read all the rave reviews about Subaru’s reliability so I purchased a used Outback about 2 years ago. About 3 months into having it the motor blows all its coolant out at a stop light leaving me stranded. Get it home, fix the head gasket and its good for about another year and it overheats with lots of oil in the coolant tank - this time Im way out in the woods. This time instead of fixing the head gasket I buy one of those from Japan 50k motors and put it in and it immediately overheats so waste more time yanking it back out and the shop I got it from fixes it and I have to spend more time putting it back in. With the new motor in the tranny now starts puking oil out of the rear main seal so I get a rebuilt one because its cheaper than fixing the old one. Then the radiator starts leaking. The abs toner ring breaks which forced me to do wheel bearings, and the cv boots had all split. Ive been trying to sell this car for a while now but things keep going wrong. Right now the cam seals are leaking on the exhaust, so no one wants to buy it. Ive spent more money fixing it than on the car itself and has spent equal time broke than running. These things sell so cheap used Im at a huge loss. Dont buy a Subaru!!

I purchased a new Outback in 1998. Sometime after 60k miles, the engine was noticeably leaking oil. I was told it was the head gasket but it was out of warranty. I finally paid $1800 to replace HG at 90k, but the transmission went bad soon after that which cost $1200 for a used replacement. In 2008, I purchased an Outback Limited again, and was told the head gasket problems were solved, only to find out recently at 94k miles that my head gaskets blew probably around 70k miles.I contacted SOA to tell them of the problems I have had since 1998 and they were rude and unhelpful. They do not care about their loyal customers even though they make a big deal about Subie owners in their Drive magazine. Its all hype to promote themselves. Be warned; if you buy any Subaru car, used or new, the engine will soon start leaking oil and it will destroy your head gaskets, costing you at least $2k worth of repairs.

I have a 2011 Outback and I first had to add a quart of oil around 95K miles. My son in law said that they probably didnt fill it full when my oil was changed last. So I think anything of it although I told them about it and brought it for an oil change. They didnt bother to tell me about excess oil consumption while I was under an extended warranty. So I got the full synthetic oil change and was told the next change is due in 7K miles. At 4000 mi. the oil light came on and it was 2 quarts low! I am furious that I was not told about this while was under a warranty! Now I have 103K mi. and they probably wont offer any assistance.Also, it almost dies (like a slow idle?) when I stop for a stop light or even a stop sign. It has done this since 39K and they can never diagnose it. It is getting pretty persistent. Does anyone know what this could be? They say it doesnt happen when they test drive it and the computer does not show anything. My guess is, now the warranty is over, they can diagnose it right away! Never another Subaru!!

Please, stay away from the dealership in Richmond, BC...I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while I was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they couldnt find the car key at that time. Then, only until I came back to pick it up 2 months later, they found that my car was stolen??? What the heck!!!My Subaru Outback 2016 was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim ** and Mathew **. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they didnt have any responsibilities. I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN.

Complaint and concern for our 2014 Subaru - We are having problems with oil usage, and have had the car towed and had to call roadside twice. The oil light comes on and there is very little oil. We have taken it in and discussed this with the Courtesy Motors in Chico where we bought the car. They say this is a normal thing with Outbacks. What do you say about this? We are tracking the oil ourselves and it is using oil. We cant afford to be on the road with a problem. Please advice. Thank you.

42,000 miles on Impreza Sport, gone through two sets of tires. Subaru does not recognize this problem. Local dealer ignores it. Dealer where I bought it says there is a problem. Time to get it out to the world. Subaru did replace first set of tires but said thats it. Anyone else with this problem?

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

After experiencing failed paint on my 2011 Outback due to tree sap I foolishly traded the car for a 2013 and purchased the Simonize Package. They told me this would guarantee the paint if anything like this happened again. Well after having the car detailed by Subaru again paint failure. This time they told me it was caused by rocks hitting the hood.

I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000 km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these first 10,000 kms. Use it mostly for commuting. I am pretty disappointed with Subaru, expected more. Customer service said that this was not a quality issue... first and last Subaru I will ever have.

I have a 2011 Forester. Runs fine. Have had to replace the drivers side visor. Now the passenger one fell off. I usually dont even have a front seat passenger so it cant be from overuse. When the drivers side was replaced (has to be the anchor and the visor, its a whole unit $80!!!) I found that the anchor is only a plastic sleeve. Poor idea, poor workmanship.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

We bought a brand new 2009 Subaru Outback in OKC just before moving to Colorado. We had no big issues with it until the engine blew at 57,028m. There were no engine or oil warning lights. The dealer said they would not cover the engine because we did not have all of our maintenance records. It was around $7k for the new engine. Not happy. Now, two years and less than 38k miles later, the engine is failing again. After the nightmare of the first engine mess, we kept excellent oil change records. The dealer says the engine is outside of its one-year warranty, regardless of our records. I took this up with Subaru Corp who graciously have offered me a $1000 credit on the repairs (a goodwill gesture) and the dealership has reduced the total repair cost to only $3800. So I have to pay $2800 for another engine. Is this how Subaru stands behind its products? Am I expected to replace my engine every two years? Not to mention it took them almost two months to get back to me with their decision. Meanwhile, we havent been driving the car so as not to damage it further. A huge inconvenience. Needless to say, I will never buy Subaru again and they will be hearing from our attorneys. There is no way this is normal.

As soon as my 2016 Subaru Legacy reached 28k miles it began to consume oil. The new dealer has done oil consumption test 3 times. And agree there is a consumption problem. But based on Subaru 1 quart consumed every 1200 miles is acceptable. They cant do anything unless my vehicle fails the consumption test. Interestinly that the threshold is 1200 miles when my car burns a quart of oil approximate 2k miles. And getting worst. I have lost all faith in Subaru... I wouldnt buy their products or recommend them.

Purchased 2000 14 Subaru WRX in June. I was advised the tires on the car were summer only tires so I purchased a new set of rims and tires for the winter. When I went to change the summer tires to the winter tires, I noticed the interior edge of the tire were worn down to the cords, the rest of the tire look brand new. Took the car to a Subaru dealer, they put the car on the alignment machine and said everything is in specs, that theres nothing wrong with the car. Since they say theres nothing wrong with the car they will not replace my tires. The car has 20,000 miles on it. I have maybe ten thousand miles on my summer tires and ten thousand miles on my winter tires. I rotate the tires myself every other oil change. The dealer wants documentation on tire rotation which I cannot provide since I do my own maintenance. I like the car, its fast, handles well and is great in the snow. As of now I am trading in my 2014 Subaru because I cannot afford to purchase tires every 10,000 miles. I receive no satisfaction whatsoever from Subaru. I find that Subaru is very unhelpful in dealing with consumers complaints.

I recently purchased a used 2010 Tribeca 3.6 L engine, my first Subaru, and am rather pleased except for a howl in my automatic transmission. The sound changes as goes up through gears and especially noticeable from start through 2nd. Dealer has determined it is the alternator since engine speed also changes as gears change. Cannot believe any auto manufacturer would make their top of the line touring vehicle with this howl or whine as I have been told by others. Either way a defective alternator OR transmission needs to be replaced.

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

I bought my Outback new in summer 2007. Always did oil changes every 3,000. At just over 60K (just out of warranty), the head gaskets blew. Six months later, car started leaking oil and head gaskets were done once again (under warranty of mechanic). Now, Im facing blown head gaskets again!!!! After just 20,000 miles after 2nd job. My car only has 82,000 miles. I will never buy another Subaru which is unfortunate because this is the 4th one Ive owned. The others were older but better.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

Read several comments about mice and rats chewing out electrical parts and hoses in the engine bay. Its true, all of it, had a huge problem with rats under the hood in the winter for years and constantly popping the hood for several hours to let the engine cool down after use. Then placing fabric softener sheets all over the engine until the morning. It kind of worked but then I found a spray repellent online that is specific for engine bays and rodent control. Spray on all over the compartment every 6 months and it works like a charm. No more droppings or chewed wires. This is a fairly wide known problem to mechanics. As for oil consumption, I have not seen a problem. The car only has 66,000 miles on it and virtually trouble free, love the car!!! Know head gasket may be a problem for the future.

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

I bought my 2013 Outback new and Ive had nothing but issues... Two stereos replaced, drivers seat heater comes on randomly, cant charge my phone on the USB, lifters make noise and always have to add oil between service requirements. Ive had it to three different dealers, and found one trying to help get to the bottom of this electrical problem and corporate will not advise them what to do. Corporate tells me just have them send me an email and she never answers them back!

Purchased my 2017 Subaru Outback in May, 2017, and rear power liftgate has worked only intermittently since then. Dealer fix in June (Don Beyer Subaru, Alexandria VA) didnt help, and problem continues. Contacted Subaru USA about power liftgate problem, and they said that I had probably inadvertently disturbed the liftgate height control on the dash, and should fix it myself by consulting the Subaru manual, which I did, and the steps suggested in the manual again resulted in a continuation of the liftgate operating only intermittently, or not at all. This is not acceptable in a brand new vehicle. Subaru USAs answer shows that they are aware that there is a power liftgate switch problem and they dont have any corrective action, other than to fob off their problem on the unfortunate buyer. An inoperable rear liftgate is a massive inconvenience, since the rear storage/carrying area is rendered useless. Dont love a Subaru, will never purchase another or recommend to anyone.

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

Bought car from a Subaru dealership that had very bad dealing with taking care of my vehicle, contacted the dealership. It took about a week to to finally get the car repair, when it was repair I notice I could still smell oil burning, I contacted both Dealership and Subaru of America. Made several complaints but nothing was done about it, I was assured that the problem was fixed and it was done right.I have maintain and service that car, I was told by the dealership and Subaru of America that all was repairs was done correctly and I did notice that the car was losing oil every 3,000 miles but I was told by the dealership that was normal and nothing to worry about. But I was told to maintain the proper oil changes approximate every 3000 miles and since it was a new car and there was free oil change for 2 years I did just that.Recently I learn that it was not normal about the oil leaking and that this engine in this model car. The Company knew of this problem and had tried to hide it from the consumers to keep a better profit for its shareholders, a class action suit took Subaru of America to court and the details was disclose about the engine losing oil and that the company knew and tried to hide it. The court order them to fix it but I am seeing they are not really living up to the deal made to the courts. What they have done is put in place a scam that makes the consumer to pay for repairs to be able to take the test showing that the engine is faulty which cost about 2500 dollars, but if you fix the problem then the test they want to run dealing with the oil consumption will pass cause the leaks is fixed.But that not the end of this nightmare, I also found out the Subaru of America sued the Dealership that I bought the car from for filing out positive report that the customers said how great the service and how please they were with this car when they were not please at all, and the owner of at this dealership, made people to lie about the engine and the car by filing reports. With the bad experiences they had received like me. This dealership close its doors and the records of how many times I was there for service was lost along with how many times I complained.Do you think that when I came back to Subaru of America since I had found a honest mechanic which told me that I needed a engine repair and point all of this problem to me and also told me that this was a common problem with this engine. So the mechanic advise me to return to Subaru dealership and let them know and see how this was going to be handle. I made several call. Got different quotes just to bring it in to be looked at. But finally the dealership of Irvine where most of the repairs and really I am very happy about most of their service but Subaru of America customer people in charge that I was put in contact with has lied to my face over the telephone that there was nothing wrong with these vehicles 2012 to 2016 I think I was told. But later after a few days the person came back with a offer of 1000 dollars off to help in the repairs of this vehicle, which I was told they was doing me a favor. I was also told that my car never had any reports about oil engine leaks by the person I was dealing with to get this matter resolve and I found out that was not the truth. He was telling me cause the Dealership of Irvine underline that their computer show that the right side was repair for a engine problem and the codes were on the papers showing it needed to be repaired again. But the person never shared that with me and the Corporate America knew of the bad dealing of this dealership where I bought this car and why they went out of business and that they had sued them in court and won. This is what big company do. They find ways not to hold up to their responsibility or try to find ways to appease the consumer by either showing they have little concerns and honor, so they give as little as possible to maintain higher profit. I wrote back to the gentleman which I was assigned but also email Subaru of America my concerns and I know they should fix my car for free instead of paying a small portion or the other offer was 1000 dollars off of a purchase of a new car from them. Now dont you find this to be a real big joke and insulting to anyone who has been scam by dealerships selling their product telling you that they maintain the highest standards and guarantee doing business as well as warranty of excellents.Im still waiting. Its been over a week and no reply from the emails I have sent to all parties not even a phone calls. What is sad is the hours and time spent, researching and being frustrated by employees that are told to lie, not to have compassion, and find any possible way to not honor their commitment. I live in Fountain Valley, I was at the dealership on 10/25/19 customer no. **. Now that is if Subaru of America or anyone want to check but I feel what needs to be checked is the class action suit claims what was discovery first and the outcome which was addressed and then find out there is a charge by most dealership for about 137.00 dollars just to check to find out and you cant get the consumption test until the repairs are done, which is about 2500 dollars. And that cost is also at the consumer dime, even if the test shows that it is a problem you are still out this large amount of money, but what even more funny is the Company has extended the warranty of this engine to 8 years but the cost is still on the consumers.

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

Heading to the highway, going about 35-40 MPH, the hood flew open and hit my windshield. Thankfully, it did not shatter it, but did crack it all the way across. I call Subaru headquarters and they pretty much said, Too bad for you! I called the dealership and they pretty much said the same thing. The tech at the dealership said I must have opened the latch from inside. Not sure why I would want to do that while I was driving! The car had been parked and locked in my driveway before I drove it so there was no chance of it being tampered with. I feel there should be an investigation into a recall, as it seems I am not the only one this has happened to!

I bought my 2017 Outback in May of 17 and for two weeks worked good. Almost no problems. Then all of the sudden EyeSight started malfunctioning and then the anti collision auto braking started up when no other vehicles were even around or in sight. The blind spot detection started going off and lighting up both mirrors. Again no vehicles around within at least a mile on a two lane road, at the same time it would suddenly brake with no alarm or any sort of notification. Then eyesight would turn off and not allow me to switch to cruise control (not adaptive cruise control).Then almost two weeks to a month after that I started getting noise from center console/front of vehicle area. So I took it to the dealership and they said it was bad tires. So I went and bought a new set, well that didnt fix the problem. Took it back in immediately and they continued to look over it and came back that they transmission, transaxle, and wheel bearings were all bad, so after almost two weeks in the shop I got it back and it worked fine for about a month. Then the infotainment system went bad, then blindspot again, then it started stalling out with AC on coming to a stop, which brings me to now. Now the noise at the beginning is coming back and the blind spot is acting up again and this time only near railroad equipment.I forgot the windshield broke a month after having it, not due to any rocks or anything of that sort. Just randomly popped and cracked all the way across staring from the passenger side. I bought the car with 4 miles on it. Now it has 56k and is always highway driven and never driven hard at all. The fastest the has ever been pushed was 85 mph passing semi trucks. I have started to notice GPS seems to constantly lose connection, but that could be because of the area I live in. There seems to be a lot of GPS problems up here so not that big of a deal.I have been in contact with Subaru of America throughout the whole ordeal and all they say is take it to the shop. Seriously no **. I thought I might try to fix it my self and void the freaking warranty. Subaru fan base seems to be loyal to the company no matter what even if they absolutely are freakin terrible. They have offered no solutions to the problems but besides take it to the dealerships shop and they will have to recreate the problem. Most times they fail to do so because its either not driven far enough to recreate it or its just not looked at that in-depth.Now I am seeing if Subaru will either compensate for time out of my work and having the car constantly in the shop and them selling a lemon, or just filling for lemon law. I am currently looking for options. I will never buy another Subaru ever again. I am done with being treated like an idiot from S.O.A. and being told to just take it to the shop. Its already in the shop once a month for oil changes which are outrageously expensive and tire rotation.When people tell you they are reliable dont believe them. Also when you drop almost $37k on vehicle you expect it to work, and on top of that I drive for my job and if I dont have a reliable and safe vehicle for work I wont have work for long. Anyway be very careful buying a Subaru and I advise if you do stay away from eyesight systems. Pretty much the only thing decent about the car is the looks somewhat. The only reason I bought the damn thing is because I trusted what people said about them being reliable and the amount of interior room and interior cargo space it had, but never again.

2011 STI 41k miles and it blew a head gasket. Subaru wont warranty it because of a aftermarket turbo back exhaust. I had my VW longer with way more mod and never had an issue. Subarus have head gasket issues and for them to deny my warranty because of some dumb mod so they dont have to fix their issues is a bunch of garbage. Ill buy an Audi or BMW next time.

I have a 2010 Subaru Forester with no problems and the older engine. As you know, they switched to a newer engine in 2011 models, which have a piston oil control ring that wears prematurely and there have been a successful lawsuit which extends the engine warranty to 100K and 8 years with the stipulation that you have a Subaru dealer oil consumption test. I bought a 2013 Forester and the oil pressure light started coming on around 45k. I replaced the sensor 2 times based on Subarus recommendations because they pretended they didnt have a clue. How many thousands of complaints has Subaru had, and they act like they are innocent. To get a new engine, you have to get a TSB oil consumption test. Ive had 2 oil consumption tests. The first one the dealer overfilled and then filled up and told me it was normal. I complained to BBB and got my money back. I went to another dealer and this time I made them show me the oil level before I left, however, they also filled the engine back up, and told me there was no problem and they would never lie because they have newborns and they are honest. Right. Because Im a girl who has 42 years of experience working on cars, and I couldnt possibly know how to pull out an oil stick and check the level. So... the moral of this story is that unless you can get the dealer to admit you have low oil, you wont get the new engine. Which means you have to make them check it in front of you. Preferably with your camera rolling. Take pictures, get witnesses, and dont let your car out of your sight until they have the dipstick in their hands. Sound crazy? Try talking with the Subaru of America customer service reps. Youll be hanging up on them, guaranteed. Youll be so pissed off, you will wonder what the hell is wrong with this company. And it never ends. Its like a nightmare merry-go-round where your car is the POS. Plan on losing thousands along with these nasty ass people. I have now started documenting every time I check my oil and have to add it. I plan on posting on Youtube. Its very inconvenient. I carry two quarts in my back door. The 1st time was in Canyonlands, the second in my parking lot, which the 2nd dealer said laughingly, OMG a parking lot... Everyone knows a parking lot isnt level. So my next documentation oil check will have levels. I still love my Subarus, but its absolutely DISGUSTING that this corporation does not stand behind their vehicles. They knew about the problem and are letting their customers eat the costs. Problems that are documented by unhappy customers all over the web from 2011 to at least 2015. Im sure the 2016 and 2017s will have the same problem based on my dealings with this company. Can we say stick your head in the sand and pretend there isnt a problem? Ive NEVER had a car that burned oil at 45K!!! And from that point on, your peace of mind is OVER. Everywhere you go, you better remember to check the oil and put some oil in. Two quarts fits perfectly in the rear door... Just an FYI. Thatll get you down the road 2400 miles. Then you need some more oil. Im burning a quart every 600 miles, but Subaru tells me Im a dumb bunny... How would I know where the level is on an oil stick??? Dumb Bunny. Oh yeah, but the camera can see it... Really, the camera can see it, but the dealers cant? Now isnt that odd. Subaru consistently says there isnt a problem, but I have to keep adding oil because if I dont, Ill ruin my engine. And Subaru hopes that will happen.Subaru, you need to do right by your customers. You might be going strong now with sales of cars... but if everyone of those customers have the same problems with shady lying people that work in your dealerships, youll be lucky if anyone ever buys another car from you. Subaru is losing their loyal fan base. I have two Subarus right now. Will I buy another one? Not on your life. Because I dont buy new cars to open bug covered hoods, check burning oil sticks in 100 degree weather, crank open the hot oil cap and then add a half quart to go 400-600 miles. And then do it all over again and again and again. And then deal with a bunch of crappy liars. Camping?? Taking your relative to the Mayo Clinic 2000 miles away? Dont forget your quarts of oil, a funnel, plastic bags to put the oil in, something to wash your hands with because of the dirt and oil, some paper towels, and a hot pad. And a lot of patience. Dont waste your time with dealers or Customer Service. You will be much happier. At some point you will have to unload the oil burner. Who do you choose? A dealer or an unsuspecting person. I have the paperwork from Subaru to back up that my car isnt burning oil. How disgusting is that??? But youve got a Subarus dealers word for it. Does that tell you something? If it doesnt, it should. Buy a different brand. Because this is part of the Subaru culture when you buy one of those cool Subaru cars. Not to mention how unbelievable it is dealing with all the BS with the Customer Service people and Dealers. Mind boggling to say the least. And how many people have they screwed over??? Im one of them. I have a 2003 Honda Accord with 103,300 miles on it. No problems, and it doesnt consume oil. Ive had Toyotas who have rusted out, but the engine still wasnt burning oil and a Toyota RV that I drove all over the place with humongous loads on it, it never used oil. My POS 2013 Subaru burns oil like a sieve. Its a PZEV, which means its zero landfill. What about all that oil burning into the atmosphere and the extra oil every 600 miles? So for a 5000 mile oil change, its 5.5 quarts of synthetic 0W20, new oil filter and gasket for $39.99 and a quart of oil for every 600 miles at approximately 6.95/quart, which is 8.33 quarts of oil, at an additional cost of $57.92. Dont forget the aggravation of making sure you know when your oil is going to be low... like around 600 miles. Now this is me changing my oil using Mobil 1 synthetic. If you have them change it, its $58 to $116, and then add the $57.92, plus the aggravation, the BS and the absolute nothing that Subaru will admit to. Then you get to repeat, and repeat, and repeat. My advice, buy a Honda or Toyota or some other reputable brand. Ive had Hondas my whole life and Toyotas for over 20 years. No problems. My 2013 Subaru? The car itself is nice, but well, the engine is messed up. The main part of the car, and Subaru sells it to you that way. Some people pay $37K and get a bad engine. What? Huh? Read all the reviews you can. Because they arent liars. I love my car... I hate the engine, the dealers, and the car maker. Unless you want to pull the engine and put some decent oil control rings on the pistons, but Subaru didnt even care enough to do that and people are getting screwed. Its a really bad thing. The government should get involved. Maybe if there are enough complaints to congress.

The CVT shift simulator (Ascent) is constantly out of sync and shifting up and down. This is especially noticeable during initial start. This needs to either be disabled or at the very least a user selectable option.

I own a 2005 Subaru Forester. It has a factory installed lift bar on the back hatch. This bar has been replaced 3 times, due to a rust issue (from the rear washer fluid spraying on top of it). My local Subaru dealer said that it is a Subaru flaw, and not only are they no longer able to get replacements from Subaru, but will not cover the cost under my bumper-to-bumper warranty.

It is a great all around vehicle. It is unique, all wheel drive, excellent gas mileage, very comfortable, really fun to drive, handles well, very durable and dependable. Also, it is only a four cylinder but had a lot of get up and go. Love the all wheel drive and the excellent gas mileage as well. However, it is on the small side and is not as easy as some cars to get in and out of. Sometimes the maintenance can be costly and timing belt change every 80,000 miles is a must as well.

Purchased my Subaru Forester in Greenwood, IN, a little more than three hours away from me. I didnt mind the distance because I thought I had found a good deal on a vehicle that I could depend on and would last me a long time. In the beginning of being a proud Subaru owner, I had all of my maintenance done at Gurley Leep Subaru in Mishawaka. When I brought up the excessive oil consumption of my car, I was told it was common for Subaru to consume more oil. They would always try to sell me unrelated maintenance whenever I was there. Eventually I stopped going there because I simply didnt like them. I brought up my oil consumption again at the new mechanic. They did a consumption test. Eliminating other causes, they determined it was something internal and were unable to perform the repairs because they didnt have the special tools unique to Subaru. So I went back to Subaru Mishawaka with the information.I took my car in as soon as I figured out transportation while my car was in the shop for the day. A shuttle bus to town was the only option Subaru provided for me. I received the call with the expensive diagnosis. Fortunately, I had added an extended warranty on my car when I refinanced. They covered some of the work. A new cylinder head gasket was the primary diagnosis. This time-they had a courtesy car for me. The tech was also kind enough to call and ask me if I wanted them to replace my plugs, wires, timing belt, ball joints, etc. while they were at it. He told me it would only cost me parts and not labor because they were already in there doing work, youll have a whole new setup under there. I agreed. I asked him about my sway bars. He told me they were fine. Ironically, this is one of the parts they told me needed to be replaced when I was in for my oil change.When I got my car back, nothing seemed different. I contacted Subaru again- I was told (again) that oil consumption was common in Subaru. I had a check engine light come on, I took it back to Subaru Mishawaka. They hooked it up to the machine, and said my catalytic converter starting to go bad. This was not under warranty. They changed my headlight and I was on my way. I returned to my local mechanic for maintenance. My car was driving funny and the light came on. The machine indicated I had a bad plug. I explained that I had recently had them change. The mechanic told me that it was the original spark plug to the vehicle, according to him, there is a marking on them when they come off the assembly line. This threw up major flags for me. I decided to go the Subaru Portage (which is just over an hour drive) and pay to have them check the head gasket to see if it was even replaced.I explained my situation, oil consumption, etc. They determined the head gasket appeared to be new. I returned for them to diagnose my car. They found another $2000 worth of work that needed to be done in order to stop the excessive oil consumption. The tech replaced: oil pump, crank seal, a/c belt, idler pulley, time belt tensioner, and PVC valve. My warranty was out by this time. I pick my car. I dont even make it through an oil change cycle and my oil light is on. I check my oil- nothing on the dipstick. I call Subaru Portage right away. I add oil as directed/ take my car back. They find oil pressure sensor and leak behind Lh camshaft seal front cover. I asked why this wasnt fixed when my car was in there 3 weeks prior. They did the repairs. I pick my car up again and AGAIN my oil is extremely low- I, again, hadnt even made it through an oil change cycle. I called, and went back.The tech wanted to do another consumption test. He wanted me to contact him in 1200 miles. During this conversation he asked me, what color is your exhaust smoke? What? I have no idea. I dont look at the back of my car when Im driving. My car has been here 4 times, and youre asking me what color my smoke is. I didnt understand this. He told me that I would either need to get a new motor or a new car. He didnt tell me why.I called him once my oil started getting low, which was before the 1200 mile mark. He restated that I would need a new motor or new car- that I wasnt leaking oil, I was burning it. I informed him Of this the very time first took my car to Portage Subaru. He said the piston rings sometimes go bad on these things, allowing the oil the slip through. So all this money that I spent fixing around the problem, I should of spent to pay off my car. Instead I owe on a car that is worth nothing. Instead, I have a car that failed to be dependable and last a long time. I feel that I was completely taken advantage of by Subaru.

Extremely disappointed. I purchased a 2010 Subaru Forester from Bloomington in October of 2020 for nearly $9,000. 9 months later it broke down on the road and requires an engine replacement. I spoke with the manager and was told Sometimes used cars break down. Theres nothing we can do. I emailed Subaru directly and received no reply. There are no laws to protect consumers from faulty used vehicles, but good customer service, I think, dictates a $9k vehicle should last more than 9 months. I will not be going back to Bloomington Subaru nor will I ever purchase a Subaru of any kind.

Car brakes for no reason. Lane assist does not work properly and is dangerous. Fuel gauge recall left my wife and 2 young children stranded. The worst part of my experience was with Subaru corporate. They are slow at responding to my concerns. I opened a ticket with them a month ago and they are still moving slowly. I waited 2 weeks with no response until I finally complained. Finally, they provided me with a 2019 Outback rental and it was not comparable to my vehicle at all. It had no GPS, no push button start, no leather seats, bad rearview mirror, no sunroof. Im still in the process of dealing with corporate regarding that, and I was told by my dealership that I would receive a call from corporate. I was never called. I loved my first Subaru Forester but Subaru has officially killed their reputation, not just with vehicle quality, but also with customer service.

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

Subaru advertises free map updates. However in Canada you have to try and download from a website as the vehicle option is disabled. So the map downloader has glitches and the customer service has no clue. If you go to the dealer he will charge you labour but does not have a clue as well.

Bought used Subaru Legacy 2.2L manual transmission, 264 000. Had it five years now at 560 000, never given me a problem. Rock solid car, put maybe $2000 in parts into it. I would happily buy another Subaru. All fluids synthetic. Purrs like a kitten.

2010 Forrester is the worse car I have ever owned. Two years in: the heated seat wouldnt turn off. Ongoing: CD changer heats up to the point of warping discs even in the winter. 2.28.2015: Driving on I83 in Bmore rush hr driver side door releases door unlocks!! Unsafe unreliable piece of junk.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

Since the purchase of a 2008 Subaru Outback two years ago, I have had nothing but big money problems. When the car only had 100,000 miles on it, I had to replace the head gasket, exhaust, and faulty air bag seat belt problem to the tune of over $4000.00. Now six months later the catalytic converter to another tune of $1200.00. I have a 1995 Honda Civic with almost 300,000 miles on it and have never had to do anything to the vehicle except for normal wear and tear and still drive it with no problems. I take good care of my vehicles and service them when they are supposed to be. I grew up with a father who was a mechanic and know how to take care of a vehicle and know a head gasket on a vehicle SHOULD NOT have to be replaced at only 100,000 miles! So I will never purchase another Subaru and will make sure to tell everyone I know not to purchase one also!

I had my head gaskets replaced on the 2006 Subaru Outback when the car was about 7 years old. I then began noticing heavy oil consumption about a year ago. Two weeks ago, I checked my oil and yesterday my engine failed. Mechanic told me that I was 2 quarts low. This is unacceptable for Subaru. Spend $6000 on a new engine that will only have the same issues? I dont think so. I loved my Subaru but this ongoing issue has me considering another make of car.

2014 Forester with 35k miles. Our Bluetooth is not working properly. I thought this would be an easy fix, and I was not too stressed by it. In my error, I forgot to mention it to the service department when I brought the car in last time. Three months later I had the car in to the service dept. for a standard check up and mentioned it to them... The whole radio unit needs to be replaced in order for the failed Bluetooth to work again! If only I had mentioned it during my previous checkup it would have been covered under warranty. Subaru is charging over $500 for this replacement. I will go without. My chief question is, why is the Bluetooth failing? Its not that old and its not as if it is an item (i.e. brakes, or tires) that might get wear down from overuse.In addition, when you press the accelerator on the 2014 Forester, a small delay and then it takes off. Very disconcerting. We have many family members who own Subaru and at our last family reunion everyone was grumbling about their Subaru and saying they will not buy another. Its a shame. This was our first Subaru purchase after many years with Honda. We were tempted to try a new car and had heard such great things about the Subaru. We will be going back to Honda.

We have been loyal Subaru customers for 20 years. We have always kept our Foresters well maintained and garaged. However, I can say that after the head gaskets going bad at 77,000 in our 2010 Forester we will never buy another Subaru again. Our last Forester did not have bad head gaskets until nearly 200,000 miles! After rounds of discussions with Subaru, they are only offering $1,000 toward repairs. Apparently this is a good deal from what I have seen them offer other customers with similar issues. Ridiculous. We will still be on the hook for repairs that equal half the cost of the vehicle. I am waiting on a class action for this issue. Subaru, you are losing your loyal customer base!

Love the 2015 Crosstrek! Eyesight is great when it works. Had the car in for the recall and three additional times, in two different states. Last time, took 1-1/2 days, had a great, brand new loaner (Courtesy Subaru in Rapid City) turned out to be a right rear brake assembly. Have another appointment tomorrow, on again, off again Eyesight. This morning, car started right up, no Eyesight and stuck in park, neutral or brakes locked up. Dont know, might have to be towed in. Glad it was in the garage at home.

Purchased 2015 Subaru Outback... Wonderful car!!! Except for the SCREEN on the sound system (radio). Over time, the screen becomes filled with squiggly lines (looks like ^^^^ hieroglyphics). When any bright light strikes the screen, it becomes almost impossible to view... Everything. Had replaced by dealer, but the problem returned. Dealer says its Common with this car. Is anyone else having this problem? Did anyone else get a fix? I can definitely say that this issue will STOP my wife and I from getting another Subaru.

I bought my Outback new and have taken meticulous care of the car, religiously changed the oil and all of the customary tune ups. I do quite a bit of driving, having put 149k in less than 6 years but have tended to every update or replacement so to avoid any unforeseen major issues. Last year, my oil light came in which confused me since I had 2k miles to go before the next oil change. Went to check the oil and it was boned drive. Since then, I have carried extra oil - just in case this happened again. Did not think much of this fluke. Fast forward to a couple of months ago, I felt a noticeable decrease in performance. Took it to my mechanic and always got its fine.A month ago, noticed that my acceleration was compromised so my mechanic changed the engine filter and then the battery, which improved the acceleration slightly, but thought it was in my head. The car started to make a rattling sound after trying to accelerate over 60-80MPH; it felt that the engine was choking. I would not even pass other cars for fear of the car stalling; no lights came on. Then the next day, the dashboard went haywire with the lights (cruise control, solid engine light, traction control, and another light that I cant remember right now). Took it to another Subaru dealership in North Attleboro, MA and they hooked it up to the machine and told me that I needed OSV Valves for both side, code P0028. The cost of the valves were 235.74 and labor was 600.00, totaling $835.74, which I paid since I thought it was going to resolve this issue once and for all.I asked if the tech took the car for a test drive and they could not confirm this. I picked up the Subaru and drove off, the car had a slight improvement but not for the 835.75 repair. Called Subaru the next day, and drove the car back to the dealership. Had the general manager drive my car, and he felt that the car had no power to accelerate and that the transmission felt like it was slipping. This was Saturday morning. On Tuesday, the Subaru manager said that they were still working on it; they could not find the source of the problem and was on the phone with another Subaru department trying to figure this out. A day later, we got a text message stating it was my transmission leaking down internally. The cost to replace was $6040 and that did not include other parts and fluid. I wrote to Subaru since I feel that the Class Action Lawsuit of the excessive oil consumption may be related to the transmission.In addition, Subaru had replaced OSV valves and did not test drive the car to see if they remedy the issue. Lastly, why did the diagnostic machine pick this up? I purposely asked the tech, if there was another nested issue underneath the OSV valves; she answered no. The POO28 code was correct diagnosis. I will contest the charge for the valves on my Visa and have written to Subaru Corp about this issue. Between replacing timing belt, fuel pump, tires... this transmission would have set me back well over 10k. If I cant get Subaru to fix this for under 2k, I will trade it in. This car was great in the snow, but the seats were uncomfortable, poor visibility from the side of the car (blindspots were bad). Headlights are constantly burning out and Subaru response is to go to the dealership to get them replaced. Next car will be a Honda or Toyota.

Do you want an engine with that car? That is my feeling towards being charged about $1200 to replace my bumper. It was a minor fender-bender and I went to a reputable collision repair shop. The $700 cost they originally estimated seemed reasonable, but when the bumper came in the cost jumped another $463, because it had to be painted!!! Seems like a rip-off to me.

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

Okay, first off Id like to comment that generally the 2017 Subaru Outback is an excellent vehicle. Now on to the real subject. The Fujitsu-10 navigation system Subaru installs in these vehicles is Dysfunctional and pretty much AWFUL. I purchased two 2017 Subarus, one Outback and one Crosstrek, in the later part of 2016; both have the NAV system and I think they are both the same. Shortly after purchasing the Outback I began to notice that the nav system, which I use all the time, tends to provide inaccurate directions. I first picked up on the inaccurate directions because no matter what address I plugged into the nav system, 95% of the time the system tells me I have reached my destination when, in fact, I could be 3 to 4 blocks to as much as 1/8 mile from the final destination. So I began to watch more closely.To my amazement I realized that some of the directions, not all but maybe 20%, given by the nav system were–I cannot say this in a politically acceptable manner–not intuitive, stupid and dysfunctional. Two examples are 1) it tells me to exit a major highway, go through a toll booth, then get back on the same highway, and 2) to make a right hand turn it told me to go around the block in a counterclockwise direction when, in fact, there was nothing preventing me to simply turn right.I first reported the erroneous navigation performance to the Service Manager at Bath Subaru in Bath, Maine in May 2017. They took a look and reported the Service Tech could not find anything wrong. The Service Manager asked that if happens again I should document exactly what happened. The issue continued so I documented almost each and every occurrence, some including pictures of the nav screen. In June the Service Manager sent an email asking that I bring the Outback in on June 22, 2017, so a Subaru Field Service Engineer could take a look and provide a remedy. Vehicle went in on June 22 and it was reported per Subaru’s Field Service Engineer, “I am ordering you a new radio head unit. There seems to be a hardware failure making your navigation fail intermittently. Great… or at least I thought so at the time.At the end of July 2017 the new Head Unit was finally installed. The Service Manager said the new head unit will resolve the nav failure and asked that should any further incidents of erroneous performance occur I clearly document them and email them to her. The new head unit did not resolve the defective nav performance and a week later, on August 8, I sent 5 different examples to her. Thereafter, I continued to send her 3-5 different examples for several more weeks. Fact was, the new head unit made the problem worse.Here are two examples: 1) I needed to travel south on Route 95. This is a major highway, not some obscure road in nowhere Maine. The nav unit directed me to enter into the Rt 95 northbound exit, against exiting traffic, drive over both the northbound and southbound lanes on an imaginary overpass that clearly didnt exist, then travel on an imaginary Rt 95 southbound entrance ramp that also did not exist, and get on Rt 95 south. Quite dangerous! 2) In order to get to my final destination the Subaru nav system instructed me to turn right into a field having no road, travel off-road for 2 miles across this roadless field, and meet up with another road on the other side of the field. The Subaru handles different terrains fairly well, but not that well.On or about August 15, 2017 the Service Manager at Bath Subaru asked Subaru of America to step in. I received an email from Subaru of America in which a Subaru representative apologized for my navigation concerns and asked for some time to review the problem. On September 20 I received a follow-up email stating At this time, our Quality Assurance team is still in the processing of reviewing the concerns you are experiencing with your navigation unit with the units vendor, Fijutsu-10. There is no updated feedback that has been provided.It is now October 16th. I took the Outback in for routine service during which time I spoke to the Service Manager about the nav issues. I was told by the Svc Mgr that she has a number of other reports of the same problem, all waiting for Subaru of America and/or Subarus Quality Assurance team and/or Fujitsu-10 to identify the cause of the dysfunctional navigation system and re-mediate the problem.Six months in passing and Subaru cannot provide an answer to the AWFUL and sometimes dangerous performance of the Fujitsu-10 navigation system. Although the performance of the 2017 Subaru Outback is very good, I would never purchase another Subaru, not only because the navigation system is defective and/or dysfunctional and/or dangerous from time to time but because Subaru seems unable or unwilling to fix the problem with the navigation system which I paid upwards of $2,000 for. Buyer beware!

Love my 2012 Outback. So, I bought a 2013. Big mistake! Different engine, same number of cylinders. The salesperson was more than happy to boast the gas mileage and make sure I would follow the maintenance schedule. No mention that I would have to add up to 1 quart of expensive synthetic oil every 1200 miles! It IS in the owners manual. My oil lamp has come on every 1000 miles since purchase. I was accusing my lube shop of under-filling until I read the page in the manual. If I knew, I would not have purchased this one. Oil change interval is now 7500 miles. Engine holds 4.1 quarts. So, by the manual, I may need 4.88 quarts before the next change. They consider this normal? They started an oil consumption test. They overfilled the engine! That means extra pressure on the seals. Not to mention padding the test! I was to come back in 1200 miles for them to gauge the oil consumption. Consume oil?!? Burning oil is not good for the combustion chamber is it? They even know why and have published a fix. Need recall.

After contacting Subaru corporate I was given a couple of probable causes for the doink sound.The local dealership was also instructed to call me with a fix for this problem. It turns out that the navigation system has a setting that alerts you with the doink sound, if there is an accident or a traffic problem near you.The alert functions whether you have the navigation system on or not.The setting can be disabled by changing the alarm parameters in the navigation system.

I purchased the 2015 Outback Subaru in 2015 December, I have 17,000 miles on the vehicle. The oil change was suppose to be every 6,000. So far its every 3000 that I have to change the oil. I read that Subaru knew about this problem and still built the Outback with this problem. Now the dealer is telling me I might have to put a new engine which is ridiculous because its only 1 year and 6 months. I hope someone is able to help us with this problem that we all have for the Outbacks!!!

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

While I love the car I purchased in November 2013, I have yet to have the dealership iron out my motor vehicle tags. Id like to escalate it to the CEO because Im tired of wasting my time. If you have located the email, please send it to me.

2015 STI was the suck one ever. The engine was burned out in 12k mile. I called them and they replaced it. After 5k mile its happened again. I called them again and they said they didnt wanna fix it. Ill recommend to anyone and any websites about this bad company.

I bought a new 2014 Impreza in Richmond Hill. Paint defects appeared within 5,000 km all over my front bumper and hood. Both the dealer and Subaru Canada stepped back from repairing the defect under warranty and I had to file a claim in small claims court against both the dealer and head office. They eventually settled and paid. The issue is clearly experienced by many people all over the internet who also claim Subaru denied them any warranty. They lost me forever as a customer. They also asked me to sign a non disclosure prior to settlement that I declined. If I had then just writing this review would have landed me back in court. I have this entire disgusting experience fully documented. Shame on Subaru. Beware!!!!!

During the afternoon of the December 21st ice storm in Bozeman Montana, my 2005 Subaru Baja slid off the road and down a steep incline. Although I only sustained bumps and bruises, the car was totaled. The accident could have easily been fatal. The windshield was heavily damaged, the car axles were broken, there was severe damage to three sides of the vehicle. I wondered why the airbags had not deployed. When I researched the situation I found there was a recall on 2005 Subaru airbags. Supposedly a faulty release switch and potentially a release of metal shards upon deployment. Maybe I was lucky the airbags didnt go off. I contacted Subaru to see if in light of this situation, they would potentially consider assisting me with a replacement vehicle. After a 2 week delay, Rob the CSR told me that per page ** of the owners manual the airbag would not deploy unless the vehicle was hit from the front or back. Also, although I read that my car was included in the recall, he said it was not. Apparently, the company feel no obligation whatsoever to assist with the situation. Possibly they would have paid more attention if I was injured or dead. I am now an ex-Subaru customer. I will be seeking an attorney to see if others have had similar experiences.

Just bought a new 2017 Subaru Forester Touring model which is now confined to my garage. We have a steep hill nearby which I use frequently. The hill is 2.4 miles in length and in parts is up to 20% decline. With all previous vehicles I simply stuck the car in low and applied the brakes occasionally. The Forester does not hold the speed down in either drive or low gear and I am obliged to use the brakes constantly which I believe to be dangerous. The car is equipped with x- mode feature but that is only effective up to 18mph and driving at that speed would make me very unpopular with other road users. My dealership has no answer but they are researching. Id appreciate any advice.

I have found many things I hate about my Subaru. The biggest is you cant use any of the devices unless the car is running and you are burning gasoline. You cant listen to the radio or charge your phone or use your gps or talk on your phone through the radio. I used that for 10 minutes and my battery was dead. The heater does throw heat on your feet. There is a tube about an inch wide that comes down beside the console and that is all the heat you get. If you are in a hard rain storm, you cant see because the wipers do not run that fast. I have an SUV and the back hatch is so difficult to open or shut, I have to put everything down to open or shut it. I bought this vehicle due to Consumer Reports data. They apparently do not look at things like this. I hate it. Anytime I ask Subaru, they say that is just the way Subarus are. Now my radio screen has squiggly lines all over it. So bad I cannot see to back up or see the channel on the radio if the sun is shining on it. They said, Well, the radio works, doesnt it. If we were talking about a 57 Chevy, yes, I can hear the radio. But this vehicle radio is supposed to do other things and it does not because you cannot see them. This item I believe cuts into resale value. Anyone thinking of buying a Subaru should check out these items. If they are ok with them, fine. But I was not told nor did I think to check them before I purchased and Subarus do not come cheap.

I was involved in an accident on November 9 and took my 2018 Crosstrek into a good body shop in town to get fixed. It is still there 6 WEEKS later because the body shop can’t get parts from Subaru to fix it! The last part they need is back ordered until Jan. 3! Ive tried calling Subaru of North America and my local dealer (Bob **, Fort Wayne, IN), and they keep telling me there is nothing they can do! My insurance only pays 80% of my rental, so Ive been paying 20% of the bill this whole time! I will NEVER buy another Subaru.

2016 Subaru Outback limited - As my first Subaru and all the serious hype about how great this car is, I was personally very disappointed. Initially I was disappointed the limited had neither a panoramic sunroof, heated steering wheel and power folding mirrors. The interior pocket room is very minimal. Glove and center compartment very small. I did not find it works for me as a parent of young kids. The backseat is small. The spacing barely contains a convertible reverse facing child safety seat. The materials are cheap and feel cheap.MY MAJOR COMPLAINTS and reasons I am offloading my Subaru are: THE BATTERY my car came with a 325 amp battery out of the factory. I live in NE. Its cold. The car is high electronics. The crank power of that battery was not sufficient. Imagine my amusement when the day before Xmas eve in a snowstorm. I am stuck at work because my car wont start. Upon replacing the battery in my practically brand new car the passenger side window stopped working. Easy fix at dealer but still the inconvenience of getting to the dealer. THE STARTER the remote starter is AWFUL.The range is very poor and it only works 50% of the time. Dealer refuses to replace. THE ACCELERATION Sometimes, when its cold the car does not accelerate as it should. It seems to really struggle. THE SOFTWARE UPDATES my car started stalling and chugging. It turned out to need some software fix. Yet another trip to the dealer with a brand new car. THE BLUETOOTH extremely finicky. Sometimes it just drops connection mid call and wont reconnect. No idea why.

The first time this happened to our 2010 Subaru Outback was several weeks ago. I was driving down a hill, mostly coasting, when the car started jerking, then lost more power, continued jerking, until I pulled over. It ran fine in neutral; the check engine sign & brake light sign were on. When I tried to drive it ahead, it continued to jerk intermittently, so I had it towed to Subaru dealer. It did the same thing for them one time, but when they tried to check it with their computer system, nothing showed up & they had no clue what the problem was. The car then worked fine. I hypothesized that it may have been due to the winter gas mix with the added ethanol causing moisture build up, though we live in a mild climate, & that had never happened before. A week or so later, the same problem occurred to my husband. Again, he had it towed to Subaru, with the same results, i.e. it worked fine after it arrived at the dealership. Third time occurred 2 days later, but we were able to restart the car, & it then worked fine. Later in the day, it did it again, & my husband had it towed to Subaru. Check engine sign was on, the cruise indicator flashed on & off, and brake light was on. The car is still at Subaru. Their mechanics are driving it intermittently, and have not reproduced the problem. They suggest that our Costco gas is of lower quality & is probably the problem, but we do not believe that. Everything I have read about Costco gas indicates their gasoline quality is excellent. We did fill up with Texaco gas, but the problem showed up twice after the change in gasoline.

My vehicle is out of warranty and software on my head unit is out of date. There is a TSB to update it and fix multiple major bugs and in addition to allow mobile devices to connect. Some bugs can even be considered safety issue (e.g. backup camera lag - it takes 8 seconds for camera to turn on when car put in reverse). Based on Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies act passed in 2014 car manufacturers cannot block car owners from updating their cars software on their own. I understand that such updates are done at my own risk and can possibly void warranty, which I don’t have any longer, so warranty coverage is unrelated to this case.3 other makes I own since 2014 allow owners to update head unit software and make all of the update downloads public. Subaru of America also had updates published and available to public until they removed it few month ago. I sent multiple inquiries to Subaru HQ and received a reply that I MUST go through authorized retailer service in order to receive updates. When I contacted retailer they stated that such updates can only be done for a fee and they can’t provide update media to a customer even when I agreed to pay for it. This is direct restriction of customer’s rights and it is done only for the purpose of making it impossible for customer to update their software on their own, forcing people to go through retailer services so Subaru can make more money. I love the company and this is 2nd Subaru vehicle I own, but this new business model is just unacceptable. It shows how Subaru as a company cares less about laws and its customers.

Bought 2018 Outback last October. Have had continual issues with the radio console software rendering the car unsafe for navigation and destinations. They replaced software on 3-18-18. After 2 months same problem occurred. Navigation sent me to several wrong locations and console froze in back up camera mode all day. They installed additional software 5-11-18, but said there is no guarantee this would correct the matter and admitted that at least 20% of all new Subarus are experiencing this problem. I have one car and a handicapped wife. If this continues I will have no option other than to seek remedy under the Ohio Lemon Law.

I purchased a 2002 Forester when it was new. I have had nothing but problems with this car and to date, I only have 57,000 miles on it. I have had to replace the brakes several times and Ive had previous cars that had over 90,000 miles that I never had to replace the brakes. As soon as my warranty expired, I started experiencing all these problems, of course! I have had to have ball joints replaced, trans pan, gaskets, etc. and I still have a terrible burning smell when driving the car and still have the leak which is causing this smell. I was told Subaru is known for this leak. I now have to replace the muffler. I have had more repairs on this car than all my previous cars together and it all began occurring the minute my warranty expired.I was basically told too bad when I complained about the sudden onset of problems the very moment the warranty expired. My Toyota went for over 90,000 with the only repair replacing the battery. I have maintained this vehicle religiously, as I have with all my cars. If I hadnt lost my job recently, I would trash this car immediately. Its clear from the other complaints here that Subaru doesnt care about keeping customers happy and maintaining their loyalty and future business so I would assume Subaru will do nothing about my problem either.

We purchased this vehicle Brand new and have experienced nothing but issues within the first year. The vehicle now has 10k miles and I’ve experience jerking from the transmission, my panoramic sunroof cracked for no reason (no point of impact), and the most troublesome has been the automatic liftgate; the liftgate constantly gets stuck with a non-stop chiming and the only way to reset it is no remove the battery!!!! This is a known problem and a quick Google search will prove a lot of consumers have similar problems with this vehicle. I’ve had the liftgate become stuck in the airport, hotels, etc. This is not only embarrassing but completely unacceptable for a brand new 40k vehicle!? Come on Subaru!!!! The quality is terrible!!! Never again!

Love my Subaru???? Great car for the value. Feel safe every time I get behind the wheel. Especially when it comes to bad weather. Snow sleet driving rains cant keep me off the roads. Would recommend to everyone.

2012 Subaru Impreza limited edition - I purchased this car for my daughter who was attending college. Within in a month oil light came on, quart low. This continued and the dealership said this is fine. Over a 2 year period of being in and out of shop we had 25 oil changes. Fed up and went to dealer and they finally did an oil consumption test, it failed. They replaced the lower engine block. My daughter is 20 and the dealer has always given her a loaner for the car was in shop for 3 weeks. After lower block was put in she was told to return after 4000 miles. She did but had relocated for college to Oregon. When they checked it out they found that the passenger side valve gasket was leaking and not sure what they might find when they get in to fix it. She was told they could not give her a loaner for not 25. She had to leave for she needs a car for college and sports. To go back to Santa Rosa, CA to have problem fixed is a 10 hour round trip but they give her a car. Dont know what to do. This is a Subaru problem and I feel they need to cooperate at the Medford, Oregon dealership. This has been the worst car experience for a new car and my daughter is so sad and disappointed in a car she believed would be great.

I purchased a Certified Pre-Owned Vehicle, 2014 Subaru Crosstrek XV hybrid, from Subaru of Orange Park 06/26/2016. The vehicle had less than 30k miles at purchase. Less than 4 months from purchase date, the hybrid system / engine went out on the vehicle. As I was driving on the highway, the system told me to “Pull Over to Safety and Turn Off Engine”. Subaru of Orange Park was unable to diagnose or service. Upon research I find that after two years of hybrid makes, Subaru no longer manufactures hybrid vehicles because of the KNOWN technical issues that deemed unprofitable to the manufacturer. I had to have the car transported to a further Subaru location that services hybrids because hybrid technicians are sparse; I can only imagine how sparse they will be 2 years from now. The servicing dealer had to fly in an expert to diagnose. My car was in shop for 7 days. The extended warranty that I PURCHASED covered the repair, outside of a deductible, towing, and car rental. Without the warranty, the cost is estimated at $1,556. Based on research, the system is anticipated to crash every 30-40k miles. Due to faulty manufacturing, the value and longevity of my vehicle has diminished. When I contacted the manufacturer, they asked me to deal directly with the dealership, so I did. I noticed the Certified Pre-Owned checklist has a ? in the hybrid section. The dealer was not authorized to sell me a Certified Pre-Owned vehicle with items on the checklist not accounted for, especially the engine. Post-repair, I discovered the hybrid system was not functioning at the time of purchase. Originally, the dealer told me theyd work out a satisfactory solution with me. However, I called today and was informed that they will not support an even trade. My option is to buy up to another vehicle, which I cannot afford, nor do I desire to lose $1823 in additional warranties that I purchased at the time of vehicle. This is not acceptable to me. The vehicle is not safe nor reliable, and the value is going to plummet as reliability becomes known and maintenance becomes extinct.

I have a 2010 Subaru Legacy 2.5i Premium with 82,156 miles, the car was in perfect condition, always checked by experts, all maintenance on time, nothing aftermarket. I was driving yesterday and I pull over to make a phone call when I started noticing that smoke was coming out of the hood, and from the under dash, when I tried to get out of the car the doors locked up and was impossible to open, by then the flames were very high, I burned my legs and arms. I manage to break the windows with a metal piece I had in the back seat and escape from the vehicle me and my occupant. When fire department arrived they extinguished the fire and was able to take pictures and video of the incident, according them it might have been caused by a electrical issue. Im glad to be alive but Im still in shock because I Subaru is a very good car.

Last week I took my 2012 Subaru Forester in to the local dealership repair shop for my 90,000 mile service, annual state inspection, and to find out what the noise was that I had started hearing from the engine compartment. I was told by my customer rep that there was a problem with the lower end of the engine so no point in doing the 90,000 mile maintenance since the small engine block would need to be replaced. He advised I could either spend about $5000 for the repair as the 60,000 mile warranty had expired, or trade my vehicle in towards the purchase of another. He did not mention that my vehicle actually had an extended warranty of 8 years or 100,000 miles, but did tell me that 90,000 miles is pretty low for an engine to go bad and suggested I contact Subaru customer service to see if they could offer me any help. After following this suggestion, I went online to see if there were any other complaints about these Subaru engines and discovered a class action suit had recently been settled with Subaru about excessive oil consumption causing the engines to fail, resulting in replacement of the short block. Hey, sounds like my problem! Today Subaru of Americas customer service rep called me back to say that they would pay $3500 toward my expected $4800 cost to replace the engine block. I told them I wanted them to pay for the entire cost since it appeared my problem was caused by the excessive oil usage. They asked if I had the oil consumption test done. No, I had not - I did not know I needed to have one done because I didnt know I had an oil consumption problem. There is no indicator light in my vehicle that tells me the oil is low and we always took the car in to the dealers repair shop for scheduled maintenance and oil changes. So I asked if I could have one done now. Nope, cant do it - car is not safe to drive the 1200 miles needed to do the test because the engine is that bad already. So, catch 22 - cant do the test because the car is not safe to drive, and they wont approve full cost of repair unless an oil test is done! But, by the way, the repair shop at the dealer did pass my state inspection. So is it safe to drive or not? All I want is for Subaru to cover the full cost, not just partial. Its pretty obvious the early engine failure is a result of a problem with their engine since I the scheduled maintenance on the vehicle done. Theyre already willing to pay $3500 - whats another $1300 to make a customer happy? I will never buy another Subaru and recommend no one else do either if this is how they treat their customers.

I bought a 2004 Impreza WRX from Grayson Subaru in Knoxville Tennessee , with an extended warranty with only 37,976 miles than at 41,890 miles. Major engine repairs costing $3152 than at 50, 052 miles, major engine repair costing $6,037.93 than an inspection of there work costing only $51.07 than at 58,061 miles. Needed a new turbo costing $1,600 than at 60,824 miles oil leak costing $845.09 than at 62,634 miles same oil leak costing $1,331.40, and now the car has had major engine failure again including the turbo. I change the oil when its needed between 3000 and 4500 miles. And now youre telling me its my fault . Can someone help me out for me to a good east Tennessee lawyer that can help me out to claim my money back from Grayson Subaru in Knoxville Tennessee?

I am very pleased with my Subaru. The gas mileage is great and for a four-cylinder engine it has enough get up and go. The car has room for five people and plenty of storage room in the rear of the vehicle. I also like the comfort. I have owned one before this one and was happy with it also. However, I would have gotten one with satellite radio. It only has AM/FM and I live in a rural area and stations are hard to get.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Squeaking in the back end of 2014 Crosstrex - Ive taken my new car in six times within the last month for the same problem and the service manager tells me that its not a safety hazard so theyre not that concerned with it??? I will never buy another Subaru. Their service department is horrible.

I bought my Subaru Impreza from Manchester Subaru in February of 2013. In December of 2013 I started hearing a cracking noise when I moved my car in the morning. I put it down to driving over a puddle with ice over it. Two weeks after I heard that noise I checked under my car before moving. There was no puddle the cracking noise was still happening. I bring it to Subaru of Manchester. After making an appointment they told me they couldnt find anything. This noise continued and I brought it back to the dealer at least four times with the same results. In February of 2014 I had three inches of ice built up on my passenger floor and the cracking noise was even worse. Manchester Subaru had Safelite reveal my windshield. After the windshield was rescaled it was better. No leak but you could hear the wind like all the windows were open in the car when you went over 30mph. I kept brining it back. Subaru installed foam to help dampen the noise. The noise continued but every time I brought it to the dealer the service department manager would tell me they couldnt hear anything. In September of 2015 I go into my glovebox to get papers for my insurance and all my papers are soaked. My passenger floor is wet as well. I call Manchester Subaru and they are telling me they had Safelite do the work on my windshield so I have to call Safelite. I call Safelite and I am told this will have to go through my insurance. I call Manchester back and tell them there is no way this is going into my insurance. Subaru finally called Safelite and sent someone out to fix the windshield. Safelite took the windshield off and revealed it yet again. I go to test to see if the windshield is still loose by pushing up on the warmer or edges with my fingertips and the glass cracks. I called Safelite and they sent the technician back out to replace the windshield. I have been in contact with Subaru of America since 2014 maybe even 2013. They dont return my emails or phone calls as a sorry for having to drive two hours to Manchester Subaru every or every other week to get this fixed. Here is a mug and water bottle you are just going to throw away because you dont have space for it anywhere. When our customer service department yells at you for calling we will attempt to make it better by paying three months of your car payments and give you an extended warranty. I bought this car brand new. My windshield seal was off again in June of 2016. I have had this call for just over three years and have had a problem with it since the first year and Subaru doesnt care. Subaru means love my left foot. Their customer service is lacking. Their managers dont get back to customers so why should the support.

NOTE: I do NOT work for Subaru, nor have I ever or have ever known anyone who has on a personal basis. I own a 2015 Forster 2.5L Base Model that i have already logged 18,000 miles on! I have experienced the oil burn issue everyone is complaining about, BUT since I have a formal education in mechanics I did some research before jumping to an assumption based on internet complaints and so called rude dealerships.These cars and many, many, many other brands are having similar issues due to having to run these new high MPG rated synthetic oils in the motors. The EPA has been pushing the use of it on manufactures in order to get the MPG ratings up and is pushing for development of 0w5 oil (that will burn like crazy). This oil is almost like water and gets past the low tension piston rings that are being used to also reduce friction and increase mileage. This is why it is called oil consumption and not oil burning. Oil burning is usually referred to as leak from the valve guide seals into the combustion chamber, oil consumption is oil getting past the piston rings and is actually pretty normal for any motor because if the oil did not work its way around the rings they would not get lubricated and would cause engine failure.Keep this very important thing in mind, new cars call for service every 6,000+ miles, as opposed to the old standards of 3,000 miles. Every vehicle I have ever owned that I pushed over 4,000 miles between services has been down a half to full quart of oil by the time I changed it. Motors by nature consume oil, there is NO way around it. Pushing the service intervals further apart has only exposed this to uneducated consumers.The mistake that Subaru made was setting the oil level sensor too sensitive and premature, they have updated the ECM programing now to fix this. My light comes on at about 6,000 miles and I am about 3/4 of quart low. This is totally acceptable and expected. My 2003 Chevy truck was always a quart low by the suggested service intervals, yet the light NEVER came on.I hope this helps those of concerned with this and please pass on this info to anyone concerned about the same thing in their car, no matter what brand it is. And please, always remember that Service staff at dealerships are having to deal with sometimes 100+ people per day all upset about their vehicle having an issue. Give them a little lead way before you jump on them, kindness will always get you further with customer service staff.Have a nice day!

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

Recently we purchased a 2007 Subaru Outback, our 14th Subaru. This is the worst SUBARU that was ever made! It had 107,458 miles on it, so we thought we would be driving it at least to 250,000 or more. However, on day 6, the engine caught on fire in Virginia, 699 miles from home. SO we paid to have it towed home, another engine was put into it and guess what. That is now gone too. In between these 2 engines the brakes had to be replaced because the lines rusted and broke causing fluid to leak all over the place, but because Im the 2nd owner SUBARU of AMERICA will not help at all.EXTREMELY DISAPPOINTED, especially finding out that they have been having engine problems and brake issues with these vehicles. BOTH issues have been causing these 2007s, vehicles to catch on fire. SHAME on you SUBARU of AMERICA, consumers need to know these vehicles catch on fire because of engine and brake issues. WE were a SUBARU family, but this month I bought a TOYOTA and a CHEVY, its the first time in 26 years that I DIDNT BUY ANOTHER SUBARU. Clean up your ACT BEFORE SOMEONE GETS HURT or even KILLED!!!

Subaru Outback Check Engine Light - Catalytic converter failed on a cross country trip. Catalytic converter replaced under warranty. Took over 2 weeks to get the part. Cruise control disabled for the return portion of the trip.

Ive owned 5 Subarus including 2 Foresters. Three of my Subarus had 105,000; 121,000; and 167,000 miles respectively. Absolutely no problems. Youd think I could expect more than 90,000 miles on my 2009 Forester. No such luck. It experienced not just an engine failure, but a catastrophic engine failure. It was a total engine disintegration - crank, rods, cam journal, etc. All this with Mobil 1 synthetic oil and Subaru oil filters every 4,500-6,000 miles.Repair estimate is $6,200. Attaway Subaru. Well see what assistance Subaru corporate will offer. Other Asian manufacturers, GM and Chrysler, offer 5-year/100,000-mile warranty. I guess Subaru is so proud of its products it only offers a 60,000-mile drive train warranty. Also, the interior finish on the doors and dash is wearing off. Both fog lamp lenses cracked within a month and the auto dimming mirror failed outside of the warranty. I get parts at cost and its still $147. More to come with Subaru.

Headlight issue: I have 2010 Subaru Outback. I have replaced all the lights approx. 8x. Something has to be wrong!!!!

Hi, we have a relatively old Subaru, about 8 years but very low mileage and the a/c failed with a projected cost of $2,500. Seeing as the vehicle has been used very little, the repair amounts to $3 for every hour it has been driven. I asked if this was normal from Subaru and they simply explained that it was out of warranty. So if you want a reliable car that is going to last for years, and you have low mileage, maybe best to look elsewhere, as they appear unconcerned that there are failures despite low usage. Warranty should be time or mileage-based. My first and last Subaru, oh well.

Purchased a new Outback in April 2016. Noticed the GPS map was from Q3 2014, so I asked the salesman if it could be updated. The salesman checked with the service department and told me that it could be updated by the service department just as soon as an update was available...but an update was not available at that time. A few months later after moving to another state, I asked Subaru Customer Service if my map could be updated. They informed me that the Subaru policy would not allow me to get an update before I owned the Outback for 12 months. So my map would be almost three years old before I could get it updated by a Subaru service department. I wasted much too much time sending emails to them attempting to get an update approved and after too many...I gave up and was lucky enough to find a way to update it myself.

Ive taken excellent care of my Subaru, put all 100k miles on it myself, regularly had it maintained at Subaru of Plano and did any and all maintenance work they recommended. I trusted them completely. Month ago I took it in, agreed to all fluids being replaced. $900 later I drove out, barely got out of the lot before realizing a terrible noise (thought it was a motorcycle in next lane!). Turned around to take it back to dealer, heard a terrible grinding noise. Had a mechanic at dealership ride w/ me who acknowledged the howling sound & grinding, said hed fix it. Brought it back & said Austin (another mechanic) forgot to top off the oil. I left, realized the howling sound was better but still there, returned, had Service Manager ride w/ me, he acknowledged the problem, put me in a loaner car & said theyd fix it.When I was told it was ready (a week later) I was shocked to find the noise remains. Subaru of Plano NOW claims they cant hear anything, they will not be repairing it. Ive learned from 2 other mechanics that the Differential was damaged due to the low oil level they caused. I will never buy another one. Trying to find some recourse for what has shortened the life of my car and altered any resale value.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

The horn on my 2009 Sabaru Impreza started to sound spontaneously while sitting in my driveway. My son finally removed the fuse (my 21 year old son drives the car most of the time). This was in April 2011. We took the car to the dealership and they determined that the horn was damaged due to excessive outside force and that my son must have hit the steering wheel repeatedly with his fists or a hammer. The price to fix the horn would be $966.80 plus tax. My son loves the car and takes very good care of it. He told Donna that he did not damage the steering wheel and she told him to just admit it. The same thing happened a couple of weeks ago and the young man finally admitted it, she said. Again, my son said that he did not hit the steering wheel. He saw a tiny dent in the emblem on the steering wheel about a week after we got the car. But he didnt say anything to me and said he didnt want to bother the Sabaru people about it. It didnt interfere with the car at all and it wasnt worth complaining about (he knows better now). Now the cars inspection is due and it cannot pass without a horn. I have talked to the service manager and customer service. I have had several phone calls (long ones, as it takes about 30 minutes to get through to anyone) and learned that the Sabaru company has an excellent system for keeping a customer from speaking to anyone. I think they invented the run around. The people working in customer service are nice at first. But as they keep putting you off and you keep calling, they get more and more rude and abrupt. I spoke to Jeff, Bill, and finally Shirley. Shirley offered me 50% off the warranty rate which she said was $800. When I asked what a warranty rate was, she said that if the warranty is in effect, there is a certain rate that the customer pays. No warranty means the non-warranty rate which in my case she said was $1400. She said, Thats our final offer; take it or leave it.” She said she thought it was a very generous offer considering I did the damage myself. I told her that was exactly the point: we did not do the damage. I was skeptical about her actually being a customer service rep. So, I asked what her job title was and she said she was the customer relations manager for the entire region, whatever that means. I have written a letter to the corporate headquarters in Cherry Hill, NJ and a letter directly to the president of Subaru of America. I went back to Mid-Hudson Sabaru to try and reason with them. They again said that I or my son caused the damage. When I said that was not true, the manager said, Well, thats our determination and what you say really doesnt matter.” Also, I asked Donna if the $966.80 was the warranty rate or the non-warranty rate and she said it was the non-warranty rate. Then, I told her about Shirleys conversation with me and suddenly the $966.80 became the warranty rate. Donna said she actually did not know where Shirley got the $1400.00 price from. I told her that Shirley said she got the figure from her. Donna said that was not true (and they say Im lying!). Manufactured figures, lies, back peddling, avoidance behavior, and general disrespect have been nonstop since this problem began 9 months ago. I told them I would not pay the $400 as I did not cause the problem and it should be covered under the factory warranty and that my integrity was not for sale. They said, Whatever. Sabaru couldnt care less about my problem. That’s a nice company policy. I told the service manager, Rob, that I might as well give them the car back as we cant drive it uninspected. I said, I bet youll fix the horn then. He said, Of course. Then it will be ours. Dont buy a Sabaru. I never will again.

Very excited to get my new Subaru Outback 3.6 at the Subaru North Houston. When I arrived the salesperson Brenda was very sweet and helpful. Little disappointed that I bought the car that I was not intended to buy. When negotiating with Brenda, she went two times or three to talk to the manager. Although I was not sure whether to buy the car or not depending on the price, the manager came toward me with a very negative energy and in front of the sales department, embarrassed me raising his voice disapproving my request. He accused me of things I was not doing, like looking on my phone searching for a better deal while I was doing some homework on my phone for my Family Nurse Practitioner. Other customer were looking at me how I was being yelled at, I was very embarrassed. This is one of the worse experience I have experience and as an ER Nurse, I have experienced many.He had no right to attack a customer, very simply, he could have just refuse the deal. He bullied me on how much money I have in my bank account and insisting if I can put $7200 down then I can put $8000 down. I was shocked, paralyzed, and was so embarrassed to move from my chair. When he left, Brenda apologized for his unprofessional bully behavior. So sad that I had to switch from a Honda to Subaru and had the worst experience in my life buying a car. I know what I did was the wrong decision to buy a car from them, but I literally felt so bullied that I was very embarrassed to even walk around and walk away.I believe in making mistake and correct them as soon as possible, but after being there 5 hours because my partner bought the same car I did, he never came and apologize. Not that I care about an apology but maybe could have ended the negative experience in slightly better closure. Now I have a car that I dont want because of the bully of Subaru Manager. Not sure if anyone can advise me if I can do anything at this point. This is my experience with my Subaru. I thought it was going to be a lovely and beautiful experience, turned out to be an absolute nightmare!

Bought a brand new 2016 Forester limited back in May at the white bear Subaru dealer. At 5,000 miles five thousand miles the car failed to start sitting for as little as 24 hours in a nice and warm garage. The person that jump started my car was surprised knowing that its a brand new car... taking it to the dealer next week for an inspection... definitely not a lovely way to start a new year.