I have 2 stone chips in my 2014 Subaru Outback, one went right to the metal and started rusting immediately! I took it to the dealer and showed them the two chips. I asked why would a 10 month old car rust that easily, could this be the beginning of a bigger rust problem with a Subaru (think OLD Subarus - very rusty)? They pretty much told me they would do nothing about it. This will be my last service call time dealing with the Service department at Chilson Subaru in Eau Claire, WI.

Our 2016 Subaru Outback seems like it is possessed. On Monday, July 27, 2016, we were parked at a restaurant when our daughters noticed the rear liftgate opening on its own. At the time, the only people with the keys to the locked vehicle were me and my wife, who were both 75 yards away inside the restaurant. Neither of us was handling our remote keys. It seems highly unlikely either of us accidentally hit the remote button.Since we were staying at a hotel, I disconnected the battery so that the liftgate would not open overnight. Once I reconnected the battery, a whole host of other electronic issues started. Half of the readouts on the dash intermittently stopped working. They were the information display between the tachometer and speedometer, the readouts associated with the air conditioner and the map display and GPS. The clock, which worked when reconnecting the battery, then was stuck at 9:19 a.m. The right front remote window control only worked from the passenger side, not the drivers side.So, we drove straight to our destination three states away, not stopping or turning off the car since it had taken three seconds to start after battery reconnection. I was unsure if the car would restart again. We drove to the Subaru dealer in Normal, Illinois. As expected, the problems cleared up as soon as we hit the dealership service bay. The dealer spent a hour wiggling wires under the dash and driving over bumps along with putting it on a code reader.We got a PNF--Problem Not Found-- diagnosis and we left the dealership very disappointed. I parked the car two miles away, went into the house and returned five minutes later to find the liftgate again open wide. At that point, I abandoned the remote-entry key and used the key that did not have any remote features. Unfortunately, once I unlocked the door, the car alarm began honking and was only silenced after starting the car.At this point I am considering selling our Subaru with only 3,000 miles on it. We have already endured a painful recall of its steering column and now this liftgate issue. I have zero confidence in Subaru and this vehicle keeping my family safe. I am writing this only to alert other Subaru owners who may experience similar problems in the future. Maybe I can trigger a similar national recall as the Subaru owner who had the steering defect.

On June 25, 2015 I called Subaru Roadside Assistance due to a flat tire. The representative spoke very poor English and understood even less. I all but begged to speak to another rep or her supervisor but she refused to transfer my call. I was on the phone with this woman for 32 minutes and she still did NOTHING to help. I finally hung up and called the dealer from which I purchased my 2014 Outback. The service manager there ** is super and did indeed contact RA and made them aware that I had three children in the car and needed help. In the meantime my daughter who was 100 miles away called AAA and purchased their roadside assistance coverage and they had a tow truck out within minutes. Bottom line, dont depend on Subaru Roadside Assistance!!! They are good for nothing but a hassle. Totally frustrating.

Okay, first off Id like to comment that generally the 2017 Subaru Outback is an excellent vehicle. Now on to the real subject. The Fujitsu-10 navigation system Subaru installs in these vehicles is Dysfunctional and pretty much AWFUL. I purchased two 2017 Subarus, one Outback and one Crosstrek, in the later part of 2016; both have the NAV system and I think they are both the same. Shortly after purchasing the Outback I began to notice that the nav system, which I use all the time, tends to provide inaccurate directions. I first picked up on the inaccurate directions because no matter what address I plugged into the nav system, 95% of the time the system tells me I have reached my destination when, in fact, I could be 3 to 4 blocks to as much as 1/8 mile from the final destination. So I began to watch more closely.To my amazement I realized that some of the directions, not all but maybe 20%, given by the nav system were–I cannot say this in a politically acceptable manner–not intuitive, stupid and dysfunctional. Two examples are 1) it tells me to exit a major highway, go through a toll booth, then get back on the same highway, and 2) to make a right hand turn it told me to go around the block in a counterclockwise direction when, in fact, there was nothing preventing me to simply turn right.I first reported the erroneous navigation performance to the Service Manager at Bath Subaru in Bath, Maine in May 2017. They took a look and reported the Service Tech could not find anything wrong. The Service Manager asked that if happens again I should document exactly what happened. The issue continued so I documented almost each and every occurrence, some including pictures of the nav screen. In June the Service Manager sent an email asking that I bring the Outback in on June 22, 2017, so a Subaru Field Service Engineer could take a look and provide a remedy. Vehicle went in on June 22 and it was reported per Subaru’s Field Service Engineer, “I am ordering you a new radio head unit. There seems to be a hardware failure making your navigation fail intermittently. Great… or at least I thought so at the time.At the end of July 2017 the new Head Unit was finally installed. The Service Manager said the new head unit will resolve the nav failure and asked that should any further incidents of erroneous performance occur I clearly document them and email them to her. The new head unit did not resolve the defective nav performance and a week later, on August 8, I sent 5 different examples to her. Thereafter, I continued to send her 3-5 different examples for several more weeks. Fact was, the new head unit made the problem worse.Here are two examples: 1) I needed to travel south on Route 95. This is a major highway, not some obscure road in nowhere Maine. The nav unit directed me to enter into the Rt 95 northbound exit, against exiting traffic, drive over both the northbound and southbound lanes on an imaginary overpass that clearly didnt exist, then travel on an imaginary Rt 95 southbound entrance ramp that also did not exist, and get on Rt 95 south. Quite dangerous! 2) In order to get to my final destination the Subaru nav system instructed me to turn right into a field having no road, travel off-road for 2 miles across this roadless field, and meet up with another road on the other side of the field. The Subaru handles different terrains fairly well, but not that well.On or about August 15, 2017 the Service Manager at Bath Subaru asked Subaru of America to step in. I received an email from Subaru of America in which a Subaru representative apologized for my navigation concerns and asked for some time to review the problem. On September 20 I received a follow-up email stating At this time, our Quality Assurance team is still in the processing of reviewing the concerns you are experiencing with your navigation unit with the units vendor, Fijutsu-10. There is no updated feedback that has been provided.It is now October 16th. I took the Outback in for routine service during which time I spoke to the Service Manager about the nav issues. I was told by the Svc Mgr that she has a number of other reports of the same problem, all waiting for Subaru of America and/or Subarus Quality Assurance team and/or Fujitsu-10 to identify the cause of the dysfunctional navigation system and re-mediate the problem.Six months in passing and Subaru cannot provide an answer to the AWFUL and sometimes dangerous performance of the Fujitsu-10 navigation system. Although the performance of the 2017 Subaru Outback is very good, I would never purchase another Subaru, not only because the navigation system is defective and/or dysfunctional and/or dangerous from time to time but because Subaru seems unable or unwilling to fix the problem with the navigation system which I paid upwards of $2,000 for. Buyer beware!

My car, a 2010 Subaru Legacy 2.5i, has stalled for no reason at stop lights, accelerating around 45 mph, and also slowing down to get to a stop light. All of these stalling have happened a few months after the ECM upgrade was done to decrease winter emissions it was a nationwide recall for the engine model 2.5 naturally aspirated. Each one of these times, the engine sputters and shakes the car and then stalls completely. Im completely motionless for a while. I restart the car multiple times and it just shuts off. This happened to me all three times but the last 2 times happened where I lost the engine and temporarily, electric! I had no brakes, and no power steering.The first time it happened, I almost rolled back into traffic but I kept turning the ignition and I got the power back on long enough to push in the e-brake. The most recent time this happened, I blocked up the right turning lane onto a moderately heavy traveled road. I tried to restart the car 6 times and it would turn on and quickly stall. The first time though, I was able to move the car to the right lane instead of in the middle lane while it shook the whole time.They have been absolutely no help to me other than telling me 2 of the 3 times it has been the cam sensor and they will replace it, which obviously isnt fixing a ** thing. The one time it wasnt, the came sensor was when they stated that they found no problem at all. They claimed to have driven it 140 miles and no problem. The very next morning I drive to work and on my way back from work, it stalls for the 3rd time. From Subaru to my house and to work is 8 miles, going back home is about 3.My problem is, the one time they were not able to find a problem, they drove a car for 140 miles without any problems but 11 miles later it happens after the dealer had possession for it for 8 days. I know I dont qualify for the lemon law, but Im trying to think What the ** can I do, the law is not really on my side because Subaru will not buy the car back from me no matter how many repeated problems it has. If anyone has or knows anyone that has a problem like this, please re-post on this forum. Im wondering if this is just me or if there are other people dealing with the same thing. If so, I am looking to combine forces. Because I have no faith in this car and that it cant keep me safe at anytime or anyplace on the road.

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

I have owned Subarus since 1972. Of course, then you had to shift into AWD. I have had a 1996, 1999, 2011, and 2017 Outbacks and a 1998 Forester. My son has had two Subarus Impreza sport, and a Forester. and my daughter has a Forester. We all feel safe in these and love the way they drive and handle. Presently my wife and I have the 2011 and 2017 models that we bought after they we turned in off lease by other owners. Both cars have been trouble free.

We found out today that our Subaru Forester at 60k miles has blown a Head Gasket. The repair is over 2k!!! With the other repairs, the bill will be $3,000. Now that they have our permission... I expect it to be even higher when we pick it up. Happy New Year... right? Upon researching this problem (after our shock), we saw many complaints about Subaru knowing these cars have this Head Gasket problem and yet they dont do anything about it. They let unassuming people pay good money for these cars and its tick, tick, tick.... until the HG blows. Then its $$$$$$$!Our car will be 7 years old in March at only 60k miles is a crime and total incompetence of Subaru to knowingly sell a car that has a reputation like this and that down the line, the owners will have to pay THOUSANDS to repair the car or junk it. We paid $21k for this car and I will never buy another Subaru because of this failure of this company to not fix the problem that has been going on for YEARS! I will discourage anyone I know from buying a Subaru from this day on. The ** & hype on these cars is just that--all false. Our dealer told us IT usually happens at 85k miles and I almost fell down. What kind of company admits they KNEW the whole time they were BSing you about buying this car that the Head Gasket will blow at a certain mileage? Furthermore, they said that our Head Gasket blew early! We have low mileage for 7 years. We take the car in regularly for service. Now we know the repair men know about this Head Gasket problem and no one at the dealer ever warned us.

I have had to repair a leaking head gasket when car had 180,000 kilometers and also replaced back axle when had 160,000 kilometers. These were both very costly repairs. I am disappointed with Subaru and dont think their reputation is deserved.

Subaru 2014 Legacy (manual) 9000 miles, under warranty. Last week of June 2015, suddenly first thing in the morning, the car reeked of gasoline (or other hydrocarbon). I went to the nearest garage (with all the windows open, it was that bad) whose owner said Subarus are notorious for gas leaks but he could not deal with that kind of problem.It was then towed to Subaru dealer whose head mechanics diagnosis was... mice (!) had chewed the gas lines. He said that this was not covered by the warranty- $600-$800 repair. Interestingly, we overheard him on the phone with another Subaru owner concerning a gas leak caused by mice! No loaner available to us, but he could supply a rental car. When I took exception to that, he said no charge for the rental.This could be a weird coincidence, or weird mice. But this diagnosis (as opposed to loose connection or clamps, or whatever) works very well for the dealership. They get $600 from me (and the other guy) instead of having to cover the repair cost themselves. Somehow this seems fishy: plastic- gas-loving mice lying in wait in my shell driveway?I see online a lot of current dissatisfaction with Subaru design and service and a company that does not admit to defects in their products or have trained their service departments. Loved my previous Subaru Legacy, also a manual. But this car seems to have been designed by a bunch of geeky kids fooling around in a basement somewhere. Weird coincidence, weird mice, or dealer ploy?

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

2012 Subaru Foresters engine has blown and dealer says I should have checked oil often! What?! No engine light, no low oil warning, no nothing, and I am to blame? Less than 50K Miles on the vehicle, regularly serviced at the same dealership, and the swines want to put the blame on me. Its a known problem, and Subaru refuses to acknowledge it. Good to join the lawsuit.

I leased a 2012 Subaru, signed a contract, and took the vehicle home. The dealership messed up the contract, lied about it to get me to sign another contract under the guise that it was a better deal for me. The truth of the matter is that they either made a mistake, or they are running a scam to get you to sign one contract, take the vehicle, then offer you another contract within a few weeks, or they are just incompetent and unprofessional. When I decided that I did not want the new contract, they became angry and rude. The general manager assured me that he would take care of it, but he did not and I had their company calling me about a vehicle that I had returned (2009 Subaru) to the Subaru dealer a month earlier. The vehicle was on their lot and in their possession. I have returned the new 2012 vehicle because of how I was treated and because the general manager, during his shouting match with me indicated that if that was the way I felt, he did not want to do business with me anyway. I am glad you have enough Subaru business that you can afford to throw away customers who purchased 3 Subarus within four years. I will make it one of my goals in life to make sure that people know you do not want business from me or people like me. Of interest, is that a similar situation happened with this same dealership three years ago. At that time, a few weeks after the 2009 car was purchased, the finance manager called and indicated that he had made a mistake on the contract and that the payment should be higher. Once again, I refused and told him that I had a contract, and he could not go back and change the terms of that contract. What is going on at Subaru AutoBarn of Countryside, Illinois? Are they incompetent, or crooked or both? They definitely could use some training in customer service as you have just lost two customers. Since I have returned the 2012 Subaru last week, I am in the market for an SUV. Guess what, it wont be a Subaru. Someone should investigate further the practices of Subaru Autobarn of Countryside, Illinois. I know I will be continuing my investigation and legal options. Not only am I angry, as noted above, I am inconvenienced and suspicious. I did not check the first box below because I am pursuing all options including legal options. Yes, an attorney can contact me about my complaint.

I purchased a new 2013 Subaru Outback believing all the hype I read about and saw regarding this vehicle. At 83,000 miles my transmission failed due to contaminated transmission fluid (Subaru admitted the defect) and was told by the dealership they would repair it for $8500 since my 60,000 mile warranty (they must know something) on the powertrain was exceeded. Subaru of America (after a week waiting in limbo) said they would give $1,000 toward the repair as a good will gesture. Never mind all the ads and chest beating over how this vehicle surpasses most in quality and reliability. Now Im reduced to buying a used transmission online and having an independent contractor replace it. Needless to say Im not loving my Subaru and will tell the everyone in reach about their customer service.

I purchased my 2005 Impreza 2.5RS wagon new in 11/04. I now have 122,000 miles on it and aside from normal maintenance and minor repairs, the car has been fantastic and inexpensive to own. Another new Subaru will be at the top of my shopping list when the time for a new car comes.

Subaru Tribeca 2010. They need to give me a new vehicle - I bought my car use at dealer for 12k. Problem appear right always but dealer said it nothing wrong with the car. Lack of knowledge about auto I trust them. 1 year later when all the warranty expired, that problem start to expand, I just got my car towed to auto shop because engine wont start, fuel pump need to be replace, air system need to be replace, bunch of stuff need fix due to the recall and engine noise is very weird. I didnt know Tribeca is a discontinue model. If I had know earlier I wont bother to buy the car. I have spend more than 2000k to fix the car and the value I got for it now is 8500, they really need to take back the car. I dont care about the payment I made in that year, I just want to be free from this nightmare.

My 2009 Subaru Impreza WRX consumed excessive oil, resulting in bearing pieces being circulated throughout the engine ruining it. This was my first Subaru and my last. I called Subaru but was told the car was out of warranty. Even though the engineering was defective the company would still not stand behind its product. I am currently having to pay over $8,000 for a new engine & labor. Have never been more disappointed in anything that I have bought ever. If a company knows its product is defective you would think they would have an obligation to offer pay for at least part of the engine. Awful, awful experience. Im going back to my German built autos, never one problem with them.

2015 STI was the suck one ever. The engine was burned out in 12k mile. I called them and they replaced it. After 5k mile its happened again. I called them again and they said they didnt wanna fix it. Ill recommend to anyone and any websites about this bad company.

I paid 32,500 in 07 at 100,000 miles the head gaskets started leaking. Cost me 4,000 to get them fixed. Turns out that this is a common problem with Subaru. Never buying another one.

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

My remote on my Subaru Outback 3.6R goes off in my pocket while I walk, lay around, bend over or just hang out while at my house. The back gate opens automatically most of the time without my awareness. Completely breaks my confidence in the security of my car. Sometimes opens up 2-3 times on a bad day. Cant say how disheartening it is to come out from a friends place in a bad neighborhood and see my car hatch opened and my car unguarded. This potentially has left my car unguarded as long as Ive been at a place. Subaru should re-design the key fob and issue a new one under a recall!The back gate on a person’s car cant just open every other day when youre not looking or thinking of your car! My cargo is always important and should never be a 50/50 worry that my hatch opened as I walk away. The car is great in every other way than this. But with that said I brought it to Subaru attention and they just told me that there is nothing they can do to deactivate that part of the car fob.

I changed my oil as was recommended in the manual and one day the light came on and the engine was blown and later discovered the oil was empty. It had burned up all oil in one months time.

I do not normally write reviews on vehicles as I understand that with any car..business..dealerships..you are going to have bad experiences and things are going to happen to vehicles. I am by no means a Subaru loyalist or fan. When I purchased my first one I admit I fell for the hype. Being a mountain biker/cyclocross/road biker dude and outdoor kind of a cat, I fell for the whole Subaru/nature blah blah blah...but having been in a Subaru for almost 4 years I started noticing some things about the Outback but thought it was just me. After reading some of the stories here, apparently my imagination was not as wild as I thought it to be so I write this in the event anyone out there in the cyber world falls upon these reviews while researching cars.My first 2012 Outback was the premium with cloth seats. The seats really are bad in these cars..not very comfortable and after some use, they began to settle in per say in a manner that seems to make them feel a little harder/thinner than they were new. Say around 7500 miles for me on that vehicle, the road handling was ok, not great, nothing to inspire one but then again it is an Outback. Do not lean too hard on these cars as they feel flimsy like they are made of cheap sheet metal. The interior plastics really do feel cheap and look cheap. The kicker- driving down the road one day and at 15,000 miles, the check engine light comes on - vehicle shuts down. I pull off the road and get out to check the issue as I smell coolant..radiator fluid is all over the ground. Call road side assistance...they arrive and transport the vehicle to the nearest Subaru dealer in the area. Three hours of sitting in the hot Texas sun, I get to the dealer and await their verdict.I am advised that a rock must have hit my radiator and put a hole in it and dumped the fluid...ok, I am thinking possible. Never had that happen but trying to be fair, I ask them where the hole is. The service manager advises me the hole is about the size of a bb and is on the back side of the radiator about 8 inches up. Now I am getting a little skeptical..a rock about the size of a bb hit the back of my radiator and punched a hole in it. “I want to see the hole” I tell him. So we walk over to the service area and they raise the car on the lift and show me a hole on the backside of the radiator. The hole is a perfect circle, about the size of a BB. So the service manager then tells me that he surmises a rock flew up from the road, hit the frame, ricocheted backwards and hit the radiator - a freak deal as he calls it. To replace radiator he advises me around 800 dollars including labor - no coverage as it was not a manufacture’s defect. So even though this seems really weird to me I tell myself, well, I guess anything is possible and I really have no way to argue or prove otherwise.While I was there I was looking at the limited model and had kind of thought I should have got one of those instead. So I ended up trading the premium in for a 2013 Limited - seemed nicer with the leather and upgraded radio and moon roof, etc. So things I noticed and apparently I am not alone. Interior still looks cheap with a really over all plastic toy feel. I have never achieved any MPG better than 25mpg on either Subaru. The exterior metal feels flimsy and will give with very little pressure applied. I too experienced the object in one tire (staple) and would need 4 new tires at 23000 miles because of wear pattern on tires and AWD system requiring close tolerances to ensure damage not done to the AWD system.At around 29000 miles on the 13, I started noticing when I backed out the driveway and out the vehicle in drive from reverse, I would get a hesitation of a few seconds before the car engaged and moved forward. The paint is cheap and if you sneeze on it right, a flake of paint may fly off (exaggeration) but it really is bad. The leather seats in the 2013 did the same thing as in the 2012. They seemed to compress and get harder over time like they lost their shape. The molding around the seat came loose after about 1000 miles and Subaru never did fix it even after pointing it out on each service of the vehicle. The carpet and floor mats wore out to the point they looked like they belonged in a car with 100,000 miles instead of 30,000. They over all feel of driving the car was well like just driving a car..nothing great or inspiring.So in order to be fair, I never experienced any problems with the radio, blue tooth, or plug-ins for phones, etc. - everything synced up and worked each time. Home link always worked. The vehicle had ample storage space for my bike gear and kept it in a secure place while I was riding. My bike rack fit on the car with the added 2 inch hitch receiver I had installed at U-Haul. The power mirrors always worked and defrosters as well as heated seats. The extra storage in the rear under the floor mat was nice. I never really took to the looks of the Outback. I never experienced the oil issues as others at all. One reason may be I ditched the 2013 with 30,000 miles on it because my gut was telling me when I noticed the stalling issues that something was not right. Even with an extended warranty on the vehicle from my previous dealings with Subaru dealerships, I knew any problem would be a head-ache.I really wanted to like this car and when I bought it like I said I fell for the hype. For the price I paid for a Outback limited, honestly it was a real let down. The Subaru seems to show its age a little pre-mature. Even though the Limited is loaded, the 2013 still felt a little dated compared to other vehicles in the same class and though the MPG was acceptable compared to the Jeep Wrangler I gave up to get in the Subaru brand, it never came close to the promised projected estimates of their commercials and advertised MPG ratings. And for the most part I drove the car like a dude driving a station wagon, cruising around at posted speeds, easing in and out of stops and traffics. The dealership I bought the last one from pretty much blows. They could care less about customer service..never rude to me, never really wanted to help either on any issues. The first one was ok, just too busy with too few employees and you know how that played out. I know there are the Subaru loyalist and I get that. I still am a Jeep Wrangler fan even with all of its reported problems but I love the Wrangler so that makes it a little easier to handle and the last Jeep Wrangler I had, I drove for 5 years and the only issue I had was a dead battery and the black plastic fading which was an easy fix. After all, it sat outside in the parking lot in the Texas Sun...cannot hold that against it too much.So any potential Subaru buyers out there - do your homework and look for unbiased information on the vehicle you are researching like a site that is not dedicated to the brand. I am not going to say I hate the brand...hate is a harsh word and no one twisted my arm to try the brand. I did and because of my experience I am now an educated consumer of the Subaru brand which I will never purchase again.

Our first Subaru was a 2009 Outback, and we loved it. It was a program car with about 10K miles on it when we got it, but had been owned by the state of NC DOT so was like new when we got it. The one problem we had throughout the life of it was the left headlight would not last; it would go out several times a year. Because of some other problems, some possibly a mechanics fault, that car caught fire and was totaled in 2013.We went back to the same dealer in Asheville NC and bought a new 2014 Forrester. From the beginning it had a lag when accelerating, as when one is passing another vehicle or when a potential problem has arisen and one needs to move fast to avoid a wreck. It was a consistent 6 second lag; after 6 seconds, the RPM would soar almost to the red line. I could literally count one thousand one, one thousand two etc. My husband took it back to the dealership and asked about it. Oh, everyone is complaining about that with this car, theres nothing to worry about. Umm, I do worry when my car wont move when I want it to! Ill also add at this point that my husband and I are both in our late 50s, and we are the only people who have ever driven this car, so we know how well it has been treated.In Februrary 2016 I left home, drove into town (10 miles), made two stops, the car was running smooth as butter. My third stop was at the car wash. I pulled up, told them what kind of wash I wanted, and I went into the lounge to wait. A few minutes later the guy came in and said, Your Subaru wont move. What?! I went out, cranked it, could put it in gear, but it was like it was in neutral. Could hear the motor revving, but nothing happened. There was no noise when it happened. There was no smell of anything burning, nothing. The emissions warning light was on.I had the car towed to our house (I needed to get back and get my other vehicle for an appointment), then later had it towed to a local garage, because the car was out from under warranty. He kept it a week, then called and said he couldnt figure out what it was, so he called the dealer we bought it from, and they said they thought it was the transmission. Paid to have it towed 70 miles to the dealer. After about a week, they called and said they couldnt figure it out, so they ran all the computer stuff and sent it to Subaru to find the problem. They determined it needed a new transmission.The Service guy told me when I picked it up that when they went to look in the transmission, all kinds of parts fell out, that the transmission had literally exploded. That was the word he used. Fortunately that was still covered under warranty, so it covered the $7K to repair it. When we finally got the car back we noticed the lag was gone! Now when I accelerate, the car actually does what its supposed to do! If you have that lag, insist that they check your transmission!

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

I have a 2010 Subaru Forester with no problems and the older engine. As you know, they switched to a newer engine in 2011 models, which have a piston oil control ring that wears prematurely and there have been a successful lawsuit which extends the engine warranty to 100K and 8 years with the stipulation that you have a Subaru dealer oil consumption test. I bought a 2013 Forester and the oil pressure light started coming on around 45k. I replaced the sensor 2 times based on Subarus recommendations because they pretended they didnt have a clue. How many thousands of complaints has Subaru had, and they act like they are innocent. To get a new engine, you have to get a TSB oil consumption test. Ive had 2 oil consumption tests. The first one the dealer overfilled and then filled up and told me it was normal. I complained to BBB and got my money back. I went to another dealer and this time I made them show me the oil level before I left, however, they also filled the engine back up, and told me there was no problem and they would never lie because they have newborns and they are honest. Right. Because Im a girl who has 42 years of experience working on cars, and I couldnt possibly know how to pull out an oil stick and check the level. So... the moral of this story is that unless you can get the dealer to admit you have low oil, you wont get the new engine. Which means you have to make them check it in front of you. Preferably with your camera rolling. Take pictures, get witnesses, and dont let your car out of your sight until they have the dipstick in their hands. Sound crazy? Try talking with the Subaru of America customer service reps. Youll be hanging up on them, guaranteed. Youll be so pissed off, you will wonder what the hell is wrong with this company. And it never ends. Its like a nightmare merry-go-round where your car is the POS. Plan on losing thousands along with these nasty ass people. I have now started documenting every time I check my oil and have to add it. I plan on posting on Youtube. Its very inconvenient. I carry two quarts in my back door. The 1st time was in Canyonlands, the second in my parking lot, which the 2nd dealer said laughingly, OMG a parking lot... Everyone knows a parking lot isnt level. So my next documentation oil check will have levels. I still love my Subarus, but its absolutely DISGUSTING that this corporation does not stand behind their vehicles. They knew about the problem and are letting their customers eat the costs. Problems that are documented by unhappy customers all over the web from 2011 to at least 2015. Im sure the 2016 and 2017s will have the same problem based on my dealings with this company. Can we say stick your head in the sand and pretend there isnt a problem? Ive NEVER had a car that burned oil at 45K!!! And from that point on, your peace of mind is OVER. Everywhere you go, you better remember to check the oil and put some oil in. Two quarts fits perfectly in the rear door... Just an FYI. Thatll get you down the road 2400 miles. Then you need some more oil. Im burning a quart every 600 miles, but Subaru tells me Im a dumb bunny... How would I know where the level is on an oil stick??? Dumb Bunny. Oh yeah, but the camera can see it... Really, the camera can see it, but the dealers cant? Now isnt that odd. Subaru consistently says there isnt a problem, but I have to keep adding oil because if I dont, Ill ruin my engine. And Subaru hopes that will happen.Subaru, you need to do right by your customers. You might be going strong now with sales of cars... but if everyone of those customers have the same problems with shady lying people that work in your dealerships, youll be lucky if anyone ever buys another car from you. Subaru is losing their loyal fan base. I have two Subarus right now. Will I buy another one? Not on your life. Because I dont buy new cars to open bug covered hoods, check burning oil sticks in 100 degree weather, crank open the hot oil cap and then add a half quart to go 400-600 miles. And then do it all over again and again and again. And then deal with a bunch of crappy liars. Camping?? Taking your relative to the Mayo Clinic 2000 miles away? Dont forget your quarts of oil, a funnel, plastic bags to put the oil in, something to wash your hands with because of the dirt and oil, some paper towels, and a hot pad. And a lot of patience. Dont waste your time with dealers or Customer Service. You will be much happier. At some point you will have to unload the oil burner. Who do you choose? A dealer or an unsuspecting person. I have the paperwork from Subaru to back up that my car isnt burning oil. How disgusting is that??? But youve got a Subarus dealers word for it. Does that tell you something? If it doesnt, it should. Buy a different brand. Because this is part of the Subaru culture when you buy one of those cool Subaru cars. Not to mention how unbelievable it is dealing with all the BS with the Customer Service people and Dealers. Mind boggling to say the least. And how many people have they screwed over??? Im one of them. I have a 2003 Honda Accord with 103,300 miles on it. No problems, and it doesnt consume oil. Ive had Toyotas who have rusted out, but the engine still wasnt burning oil and a Toyota RV that I drove all over the place with humongous loads on it, it never used oil. My POS 2013 Subaru burns oil like a sieve. Its a PZEV, which means its zero landfill. What about all that oil burning into the atmosphere and the extra oil every 600 miles? So for a 5000 mile oil change, its 5.5 quarts of synthetic 0W20, new oil filter and gasket for $39.99 and a quart of oil for every 600 miles at approximately 6.95/quart, which is 8.33 quarts of oil, at an additional cost of $57.92. Dont forget the aggravation of making sure you know when your oil is going to be low... like around 600 miles. Now this is me changing my oil using Mobil 1 synthetic. If you have them change it, its $58 to $116, and then add the $57.92, plus the aggravation, the BS and the absolute nothing that Subaru will admit to. Then you get to repeat, and repeat, and repeat. My advice, buy a Honda or Toyota or some other reputable brand. Ive had Hondas my whole life and Toyotas for over 20 years. No problems. My 2013 Subaru? The car itself is nice, but well, the engine is messed up. The main part of the car, and Subaru sells it to you that way. Some people pay $37K and get a bad engine. What? Huh? Read all the reviews you can. Because they arent liars. I love my car... I hate the engine, the dealers, and the car maker. Unless you want to pull the engine and put some decent oil control rings on the pistons, but Subaru didnt even care enough to do that and people are getting screwed. Its a really bad thing. The government should get involved. Maybe if there are enough complaints to congress.

We have owned 2 Subarus, one 2002 where at approximately 67000 miles head gasket blew, we traded the car in for 2010 Subaru Forester, and now again the head gasket is leaking at 47000 miles. Im retired and on social security, was told 2400 dollars to repair leak. Complained to Subaru. Said my warranty was over which I knew. I cannot afford to do repair. Also drivers seat has collapsed will cost 700 dollars to repair. Again no money to fix. This car was suppose to last us a good 14 yrs, now Im stuck with a piece of junk and not very happy about it. We were told when we bought 2010 Subaru that the head gasket problems had been resolved by Subaru, and this would never happen. Well lucky me it did. we only drive less than 10 miles a day, no excuse for this to happen. Will never buy a Subaru again. My daughter has a Outback also and her head gasket blown too, she will not buy a Subaru again, cheap car. I have a 2013 Toyota with 46000 miles, no leaks whatsoever, will definitely buy another Toyota, I have owned 3 and never had major engine problems like the Subaru.

Time proven and highest resale value of all car brands. Customer loyalty second only to Ferrari. Subaru owns the winter with symmetrical all-wheel drive, out-performs every vehicle in its class.

I bought my third new Subaru last fall and noticed the drivers seat shifted forward and back about 1/4 in each direction. Every fast stop or start you notice the seat and your body shift slightly. I took it in the first time and the dealership said that it was within tolerances. On the second visit after contacting Subaru corporate they told me that I had the seat too high and that had I lowered it the movement would stop, but they were going to replace the entire seat anyway. I waited for 3 weeks until they finally told me to take the car home until the seats come off of national backorder. The third visit they replaced either the seat back or the entire seat depending on who you speak to, but the seat still moves even if it is lowered. More calls to Subaru corporate to finally be told that the movement is within their tolerances. I told them I would never buy another Subaru and they were okay with that. They dont seem to care about the quality of their cars any longer and dont seem to care if they lose customers forever.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

Several years ago, I was looking at cars, and went to a Subaru dealer. The salesperson was so rude and condescending that we left. Just now, I was researching cars on **, and I sent in several requests for information from dealers. Several Ford dealers got back and were very professional. We had conversations, and they were understanding as I discussed my needs. Then, a moment ago, a Subaru dealer called back (Patriot Subaru in North Attleboro MA). The salesperson was rude and confrontational. She said my request was for a specific car, which Im sure it was. However, I had done more research and wanted to discuss a different Subaru model. Instead of offering advice and listening, she again reiterated, so you want information on a different car than your request? After talking with some good salespeople, it was quite jarring and unexpected for the Subaru person to be so rude, condescending, and overall unprofessional. But I guess I should have expected it, as Ive never had a good experience with Subaru sales.

I have to carry oil with me at all times due to high oil usage. There is no oil light indicator to tell you your oil is low. After smelling a hot engine smell after driving home from work (14miles), I checked my oil and no oil appeared on the dip stick and there was less than 2000 miles since my last oil change. I took it to the dealer and they didnt even care and said, oh no damage was done. They didnt even take in the garage to look it over! I brought it to their attention again that I have to keep adding oil two and three times in between oil changes and I was told that was normal.

I own a 2013 Outback 2.5. I drive a ton for work, family and fun. Like 30k per year. Pretty quickly I realized my car was going through a lot of oil. Oil light was going on at 2,500 miles. The dealership said it was probably because of the amount of miles I drove. I would just add the oil. At 90,000 miles my transmission was making a horrible whiny noise that got worse. They said I needed a new transmission because they cant fix the CVT. It is an all enclosed unit. They said it would cost about $8,000.00 but would talk with Subaru about getting some help. It still cost me $2,000.00 and I was driving a loaner for about three weeks. At 110,000 miles I get a letter in the mail about a Class Action lawsuit regarding the oil consumption issue. I take it to the dealer as directed. They changed the oil and I bring it back after 1250 miles so they can verify oil consumption. What do you know, my car goes through too much oil! They replaced the small block for no charge. I had my car back in three days. My point is that I was less than happy about the issues my car had, but more than happy with Subarus and my dealers response to those issues.

We purchase a brand new Subaru Forester in 2009 and the transmission went at just above 60,000 miles and just over 5 years -- warranty expired barely. We took it to Maple Hill Auto Group in Kalamazoo where they replaced the transmission. All the maintenance records were submitted to the warranty group at Maple Hill. All the preventative maintenance was completed by a reputable company who does a thorough job. We received backlash that some of the work was not completed at a Subaru dealer. The bill for the transmission was greater than $5,000 dollars. Maple Hill did not provide a vehicle and took 3 weeks to replace the transmission. When it was finally replaced, I paid for the vehicle and drove off. After 1 mile the vehicle would go over 25 MPH. I returned and told that they must have received a defective transmission from Subaru. I waited another week and 1/2 to finally get a transmission that cost over 5K. No vehicle to get through the time period and no assistance from the Warranty Group. We will never purchase a Subaru again. We have receive feedback from consumers who own GM products. They provide 100K warranties and they help assist with issues that arise just after the warranty expires. Do not purchase a Subaru. They do back their vehicle the way they should and expect you to overpay for service on their vehicles. They do not value customer satisfaction. They view problems with the vehicle as an avenue to gain profitability.

I own a 2012 Subaru Outback with 120k. We paid it off at the beginning of the year and are now being told it may need a new transmission. It has been in the shop for weeks trying to diagnose the problem. At the very least it needs a torque converter. I have called Subaru to ask for help but they are not willing to do anything because it is out of warranty. I wont buy another Subaru.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

I have a 2007 Subaru Impreza 2.5i that I bought new in Massachusetts. The first few years seemed to go okay except for the $350 dollar services and the fact that the car dents when you look at it funny (literally hundreds of door dings 7 years later). I maintained impeccable service history and records but it started feeling funny in 2009 - gas mileage was tanking, engine felt off, acceleration was sluggish. I drive... a lot ... on road ... on dirt roads ... I use the car as the commercials show but do not abuse it. 2010 the brakes fail and I run off the road. 2010 (69,000 miles - so off warranty now), after complaining about the engine running funny for over a year to Subaru service centers, a local mechanic discovers the head gaskets are leaking. Subaru agrees to pay for half of the repair. Great! I am happy with the company and simply mad at the service centers for not finding it. Since then, it seems like everything that has a seal or bearings is beginning to fail - two transmission leaks, power steering pump, ac belt tensioner, coil pack (cylinders 3 and 4 started misfiring causing the car to smoke, shudder, and die), ignition wires (twice - once routine maintenance), front axle seals, differential... The thing leaks oil if you dont use a Subaru brand oil filter. It eats tires in half their designated lifetime, even with regular rotation and alignment. Oh, for a car that is advertised for the adventurer, perhaps they could work to make the alignment a little harder to throw off - any bump in the rode and it goes out. The exhaust pipe broke its weld (presumably from the aforementioned offroading, which consists of driving on flat, well maintained farm roads).The 3-year bill for my car, 75000-113000 miles, for routine and additional maintenance, has been almost 7000 dollars. I am not naive when it comes to car expenses. I did not expect this car to be worry free, maintenance free, or without a half life crisis at 100,000 miles but every time something fails on the car, I call up Subaru dealers around the northeast and I ask: Is this normal? Every time they say they rarely see it break. I have contacted Subaru of America and told them of these problems. They have offered me $500 towards a new car, like I will ever buy another one.

2005 Subaru Legacy Outback limited xt wagon. Purchased new Turbocharger. Failed at 36k miles (Factory Replaced). Turbocharger failed again at 75k miles (Factory replaced again). Turbocharger failed again at 112k miles. Connecting rod bearing also failed at that time. Factory says Too Bad For Me. Motor oil and filter were changed at 5k miles, 5k miles and 3.75k miles respectively. With full synthetic oil. I now had lawn ornament.

I bought my Outback new in summer 2007. Always did oil changes every 3,000. At just over 60K (just out of warranty), the head gaskets blew. Six months later, car started leaking oil and head gaskets were done once again (under warranty of mechanic). Now, Im facing blown head gaskets again!!!! After just 20,000 miles after 2nd job. My car only has 82,000 miles. I will never buy another Subaru which is unfortunate because this is the 4th one Ive owned. The others were older but better.

We finally decided on a new car after buying used for well over 20 years. Finally narrowed it down to a Subaru based on customer satisfaction. Well let me tell you this customer is FAR from satisfied. Started at 14000 miles, when the dealer tells us the tires are down to the warning tread and need to be replaced. REALLY? Mind you all services had been performed at the dealer. So the dealer went to bat for me and got Subaru to replace all 4 tires no charge. Ok cool. So here we are 15000 miles later and guess what? Yep the tires are shot again, this time they check alignment and frame etc. nothing wrong. This time I have to call Subaru customer care. They balk, I argue, they finally agree to replace 3 of the 4 tires. I have to pay for the 4th one. So in 1 year and 30000 miles this Outback is on its 3rd set of tires!!They still cannot tell me why the tires are wearing out every 15000 miles. Tried to blame driving habits. Sorry, but if it was that then my other vehicles would be chewing up tires too! (They are not.) I cannot afford $800+ worth of tires every 6 months!! As soon as I can I will be trading in this hunk of junk for a Ford or Toyota. Never buying a Subaru again!

I bought my Outback new and have taken meticulous care of the car, religiously changed the oil and all of the customary tune ups. I do quite a bit of driving, having put 149k in less than 6 years but have tended to every update or replacement so to avoid any unforeseen major issues. Last year, my oil light came in which confused me since I had 2k miles to go before the next oil change. Went to check the oil and it was boned drive. Since then, I have carried extra oil - just in case this happened again. Did not think much of this fluke. Fast forward to a couple of months ago, I felt a noticeable decrease in performance. Took it to my mechanic and always got its fine.A month ago, noticed that my acceleration was compromised so my mechanic changed the engine filter and then the battery, which improved the acceleration slightly, but thought it was in my head. The car started to make a rattling sound after trying to accelerate over 60-80MPH; it felt that the engine was choking. I would not even pass other cars for fear of the car stalling; no lights came on. Then the next day, the dashboard went haywire with the lights (cruise control, solid engine light, traction control, and another light that I cant remember right now). Took it to another Subaru dealership in North Attleboro, MA and they hooked it up to the machine and told me that I needed OSV Valves for both side, code P0028. The cost of the valves were 235.74 and labor was 600.00, totaling $835.74, which I paid since I thought it was going to resolve this issue once and for all.I asked if the tech took the car for a test drive and they could not confirm this. I picked up the Subaru and drove off, the car had a slight improvement but not for the 835.75 repair. Called Subaru the next day, and drove the car back to the dealership. Had the general manager drive my car, and he felt that the car had no power to accelerate and that the transmission felt like it was slipping. This was Saturday morning. On Tuesday, the Subaru manager said that they were still working on it; they could not find the source of the problem and was on the phone with another Subaru department trying to figure this out. A day later, we got a text message stating it was my transmission leaking down internally. The cost to replace was $6040 and that did not include other parts and fluid. I wrote to Subaru since I feel that the Class Action Lawsuit of the excessive oil consumption may be related to the transmission.In addition, Subaru had replaced OSV valves and did not test drive the car to see if they remedy the issue. Lastly, why did the diagnostic machine pick this up? I purposely asked the tech, if there was another nested issue underneath the OSV valves; she answered no. The POO28 code was correct diagnosis. I will contest the charge for the valves on my Visa and have written to Subaru Corp about this issue. Between replacing timing belt, fuel pump, tires... this transmission would have set me back well over 10k. If I cant get Subaru to fix this for under 2k, I will trade it in. This car was great in the snow, but the seats were uncomfortable, poor visibility from the side of the car (blindspots were bad). Headlights are constantly burning out and Subaru response is to go to the dealership to get them replaced. Next car will be a Honda or Toyota.

One month after purchasing a brand new 2013 Subaru Outback from Chatham Parkway Subaru in Savannah, Ga, the paint began to flake off the bumpers. They repainted and said to bring it back if it happened again. A few months ago I noticed three small blister-like lumps in the paint on the drivers side fender. Because the paint was flaking again in other area I took it back to the dealership - the only place I had ever had it serviced. They told me the paint was not bubbling and said it looked like it was dented from the inside. Because there is no way to reach that part of the car from the inside without dismantling the front end I asked that they bring someone in to make an assessment. I waited three months with no response. It wasnt until I contacted the corporate headquarters that they said they would bring someone in to look at it. They kept my car for four days, made paint repairs and a rear door adjustment I didnt ask for, but refused to address the blistered paint. They said something must have slipped in through the door hinge and caused three linear dents from the inside. They said they could not explain how that was possible or how they came to that conclusion, but refused to address the issue or entertain the possibility that it could be a paint issue. In fact the service manager, Tyson, said he is no longer certain there was ever a paint defect and he cant remember why they repainted my front number for free one month after I bought it.

This car is the best car on the road. It holds its overall value and is most certainly dog tested and approved. I have hit a deer a couple of years ago and there was hardly any damage to my car. It gets great mileage and proven itself in various weather conditions.

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

I bought the Legacy L with 320,000 miles on it and after putting another 3200 miles on it, the car still runs great. I did not purchase the vehicle from a dealership, I purchased it used from a private owner that I knew from the store I worked at. The asking price was $1500 which was great. He knew that I needed a reliable vehicle to get me back. I like that it is an AWD and is an excellent car to do road trips. Climbs mountains & rocks like a 4WD, but can still drive in the city and neighborhood like a RWD. It can go over anything and has power windows, 5 speed and cruise control. It is very roomy, & comfortable. The back seat comes out giving extra room for everything or everyone that you need to travel with you. The #1 thing I dislike is the automatic seatbelts. They choke me every time I start the car. I would take out that feature and just put in the manual seatbelts. But other than that, the Subaru Legacy L has probably been the best car that I have ever purchased and would definitely purchase again, when this one decides to die on me, lol!

I purchased a 2006 Subaru B9 Tribeca last year (2012) from an original owner and was happy using it until one morning, the hood just popped up, slamming on the windshield while I was driving. Luckily, I was on a local street and was alone on the road so no accident happened, but my windshield was destroyed and needed replacement. Last month, the hood popped up again while I was driving at 55 mph and destroyed again the windshield. Luckily, again, no accident happened and I was able to stop and go home safely. I believe this model has a defect on the hood latch and Subaru should have recalled this a long time ago. See attached windshield repair receipts as proof of what happened.

I purchased a Subaru Forester in 2016. Five years later I’ve been told I have to replace a valve body for the CVT transmission. This is going to cost me $1700. Subaru knew they had problems with the CVT. They should’ve issued a recall, instead they extended the warranty to 10 years or 100,000 miles. that means that you are at risk of having to replace your entire transmission after 100,000 miles. In addition Subaru is the only place you could have it repaired. They do not issue approval for after parts. A new transmission is $7000. THEY ARE A FRAUDULENT COMPANY.

I bought my car new from Schumacher of Delray, The purchase experience was the best I ever had, however I now have the car approximately 5 months and the radio head unit went bad. The safety features of the car were inoperative, and the gas gauge didn’t work. I took the car in immediately and they took it and loaned me a Forester. It is now 8 days and counting and I still don’t have my car back. I was planning to go out of state but they told me I couldn’t take the car out of state. We had to cancel our trip. I called Subaru of America, they told me they would get back to me and to date haven’t. This is my fifth and last Subaru.

I have been a loyal Subaru owner. I have owned 4 Subarus. In the last 6 years I have leased 2 outbacks and am planning on leasing my third. I have called and asked for my $500 Loyalty Reward which I used on my 2016 lease. I keep getting the runaround, transferred from one department to another with no results, how much more loyalty is needed! I will continue to try for another week, but I will lease a Toyota and become their loyal customer! Shame on Subaru!

300 thousand and most reliable car I have ever owned. 1997 Subaru still going with less in shop time of any car I ever drive/owned/seen before. Maintenance only including the big stuff. Love my Subaru.

Absolutely horrible customer service. Been working with both a dealership and with Subaru of America and both have been utterly horrible and useless. I have a continuous issue with my head unit (Google 2015 forest Bluetooth issue) and you’ll see I’m simply one of hundreds if not thousands of people dealing with this issue. Subaru refuses to acknowledge it and will not help with the fact they have placed a faulty head unit in my car. I will never buy Subaru again and I’m telling everyone to avoid them due to their extremely poor customer service. They do not care about their customers.

I bought a brand new Subaru Outback 25i limited in 2011. Ive had regular oil changes and followed the maintenance schedule religiously. I had 55,000 miles on the car. I wasnt super pleased with the interior because I have dogs and though Subaru claims to be dog friendly, their thin plastic fabric below the windows rips very.... Ok.. I thought kind of cheap but I put up with it... Then, three weeks ago, my check engine light went on.... I called the dealer who told me not to panic, that it was probably nothing but to get it in. I got it in the next day (the light had gone off by then but I brought it in anyway). Turns out there was no oil in the engine and the brakes had rusted. They told me I neglected the cars maintenance. My neighbor has the identical car and the exact same thing happened to her but hers was still under warranty. They rebuilt her engine. They claimed mine was neglect. They would not help me. I dumped the car. Took a major hit because of the issues but I no longer trusted it. Ill never buy another Subaru or recommend them to others.

I was sold on Subaru after spending time in Colorado, Wyoming and Montana and seeing so many Subarus on the road. I traded my LR3 for the Crosstrek. Small, simple, sporty little car. I had been drawn in to the commercials selling love and tradition and warm and fuzzy emotions. I was told at purchase that the powertrain/drivetrain was lifetime. Besides the incredibly loud road noise and lightweight size of the vehicle it got great gas mileage. It was easy to zip around town and fit in any parking space. The look was sporty and cute. At 58000 miles both rear wheels had bearings go out, the alternator had to be replaced, the battery had to be replaced and I had just put new set of nice tires on it. Contacting dealer I purchased from I was told all under warranty except for battery. Upon taking to Subaru, told nothing under warranty. When purchased I was told this car would hold its value like a Jeep. I traded it yesterday and I owed 18577 on payoff and multiple dealers valued at 11,000. This was the most costly vehicle I ever owned and the most stressful. You do not want to drive near large pickup trucks or 18 wheelers. I was suckered in like a Hallmark card on a cold winter day.

Subaru Forester 2015 - I have tried many times to get SOA to fix my bumpy and nauseating CVT. The dealerships I have brought it to dont seem to do much to investigate. The mileage is exactly the same as when I drop it off and they cant find anything. SOA Corporate refuses to return my phone calls. I am left with a car that is pronounced and bumpy especially around 1500 rpms and deceleration. Im angry that theyve done nothing to correct the issues and I am left driving around a horribly functioning car, with the dealerships doing nothing but treating me badly.

After 21,000 miles my vehicle has had to have the engine replaced along with other major parts. Initially, when I received my vehicle back, it had to be returned the same day. Its because the mechanics at Garcia Subaru of El Paso failed to lock the major coolant hose. It caused my car with a new engine to run hot and coolant to spill all over the new engine. When I received my vehicle back the 2nd time, the turbo was not working and the performance of my car was less than it was, prior to this major repair.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I purchased a Subaru Legacy 2008 Special Edition after my Toyota Corolla was totaled in an accident, 5 years ago, as I hear it is SUCH a great car, great safety etc. I felt better buying a newer vehicle for hopes I would have to only do basic maintenance and not have any major repairs for at least a few years as my other car was 15 yrs old. EVER since I purchased this vehicle, it has been nothing but a money pit! It got sold to me with unbeknownst to me a faulty wheel bearing. I had NO idea and rode with a humming noise for several months thinking my car was fully looked over by the technicians and car dealership selling it (I paid 15k for this car mind you!) It needed tires also... so after $700 worth of tires and $300 for a wheel bearing on top of the 15k I paid for it, fast forward to I am now needing MY THIRD WHEEL BEARING!!! IN 5 YEARS!!!I dont do ANY heavy driving whatsoever, do not beat the car, I drive locally on sideroads 35-40 mph or less and sometimes a small drive on the highway to visit a friend. 3 wheel bearings needing replaced on a 9 year old car in the last 5 yrs of owning it???! I presume the 4th is about to go too... Not get past the wheel bearings failing, the car eats gas like no tomorrow. I eat a half a tank of gas in 3 days. Yes 3 days. Ever since I owned the car, (its an automatic) it constantly shifts rough and jerks hard sometimes shifting gears. Or is very sluggish (I have had the transmission checked and everything after I bought the car). Its like the car is choking on itself. I will NEVER buy another Subaru again! It has been costing me so much money. I cannot afford it. And for a safe reliable 4 door vehicle the insurance on it is as much as a BMW or Audi. I should have bought one of those because the parts are just as expensive as a expensive luxury vehicle! Thats another thing parts are EXPENSIVE! Now I took it to the shop and there is oil on the oil pan dripping out (I only have 88k miles mind you and get the oil services every 6 mos). And the entire dual mufflers and cat back is shot and rotting out and needs replacement (it costs over 600 bucks for that). I dont know at this point, but I feel like selling this money pit expensive mess of a junk by Subaru and finding a more quality vehicle that will not need CONSTANT repairs and attention.

Have experienced two very scary and unexplainable loss of traction incidents at highway speeds. Initially thought black ice or severe wind gusts but traffic around me seemed fine. Felt like an unusually protracted hydroplaning incident.

Purchased 2012 Subaru Impreza from a reputable dealer with 50k miles. I have had the car 9 months with no issues. On 2/25/16 we had freezing rain and ice. The car slid on ice and did 2 180s before it stopped on an ice pile. The next day the car was making a whining, grinding noise, which got worse over couple days. Took it to Subaru dealer who said it needs new transmission. Tried to get insurance to cover but claim was denied as appraiser did not see any external damage to tranny case. Quoted $7500 approx to replace transmission. So much for reliable car.

I love my 2013 Subaru Impreza and had no issues up to now. I know Im part of a class action suit, and I reviewed it and saw it was not only for oil issues but also for CVT transmission problems. My car is 62,000 and Ive done all of the services. After my 60,000 check up, where everything checked out fine, I heard an odd grumbling noise and was told I needed a new transmission, which luckily is still under warranty. However, there are simply no parts available in all the USA and it could take weeks or months due to back order. I was told it was safe to drive, but I live alone and drive country roads and was told it could stop at some point. To me thats not safe. I find it unacceptable that a car so popular should have such a serious issue. Ive been in touch with the customer service hotline and someone keeps promising me hell try to expedite getting the part, but theres been no action. I cant even get a guesstimate. Ive been offered $500 for a rental car, but thats only 10 days and that will not even begin to cover that it could take weeks. So, its worthless right now until I can even get an estimated arrival date. Im beginning to think I need to trade in the car, but after this, not sure I want another Subaru. Buying a new car is hard work and Im not in the mood for all of that. I dont like driving around with a faulty major part of the car. Im disgusted and angry. Im going to write a letter to the Chief Operating Officer at their headquarters to see if I can get some action.

We have a 2011 Subaru WRX STI, with roughly 67,000 miles. We experienced a timing belt failure on the freeway, in heavy traffic, and we were barely able to get the car off the road before it died. We had the car towed to a dealer, who wanted $9,000 to replace the engine. We decided to have the engine rebuilt by an independent Subaru shop for $4,900 instead. The recommended mileage for a timing belt change is 105,000. The dealer indicated that this is extremely rare and they recommended that we contact Subaru of America. I was on hold for almost 30 minutes before I gave up. Now I understand why Subaru has such crappy power train warranties...

I bought my 2017 Outback in May of 17 and for two weeks worked good. Almost no problems. Then all of the sudden EyeSight started malfunctioning and then the anti collision auto braking started up when no other vehicles were even around or in sight. The blind spot detection started going off and lighting up both mirrors. Again no vehicles around within at least a mile on a two lane road, at the same time it would suddenly brake with no alarm or any sort of notification. Then eyesight would turn off and not allow me to switch to cruise control (not adaptive cruise control).Then almost two weeks to a month after that I started getting noise from center console/front of vehicle area. So I took it to the dealership and they said it was bad tires. So I went and bought a new set, well that didnt fix the problem. Took it back in immediately and they continued to look over it and came back that they transmission, transaxle, and wheel bearings were all bad, so after almost two weeks in the shop I got it back and it worked fine for about a month. Then the infotainment system went bad, then blindspot again, then it started stalling out with AC on coming to a stop, which brings me to now. Now the noise at the beginning is coming back and the blind spot is acting up again and this time only near railroad equipment.I forgot the windshield broke a month after having it, not due to any rocks or anything of that sort. Just randomly popped and cracked all the way across staring from the passenger side. I bought the car with 4 miles on it. Now it has 56k and is always highway driven and never driven hard at all. The fastest the has ever been pushed was 85 mph passing semi trucks. I have started to notice GPS seems to constantly lose connection, but that could be because of the area I live in. There seems to be a lot of GPS problems up here so not that big of a deal.I have been in contact with Subaru of America throughout the whole ordeal and all they say is take it to the shop. Seriously no **. I thought I might try to fix it my self and void the freaking warranty. Subaru fan base seems to be loyal to the company no matter what even if they absolutely are freakin terrible. They have offered no solutions to the problems but besides take it to the dealerships shop and they will have to recreate the problem. Most times they fail to do so because its either not driven far enough to recreate it or its just not looked at that in-depth.Now I am seeing if Subaru will either compensate for time out of my work and having the car constantly in the shop and them selling a lemon, or just filling for lemon law. I am currently looking for options. I will never buy another Subaru ever again. I am done with being treated like an idiot from S.O.A. and being told to just take it to the shop. Its already in the shop once a month for oil changes which are outrageously expensive and tire rotation.When people tell you they are reliable dont believe them. Also when you drop almost $37k on vehicle you expect it to work, and on top of that I drive for my job and if I dont have a reliable and safe vehicle for work I wont have work for long. Anyway be very careful buying a Subaru and I advise if you do stay away from eyesight systems. Pretty much the only thing decent about the car is the looks somewhat. The only reason I bought the damn thing is because I trusted what people said about them being reliable and the amount of interior room and interior cargo space it had, but never again.

Bought a 2012 Forester for my daughter. When we took it in at the scheduled oil change, it was a quart low on oil. When I question how such a new car that was brought in at scheduled maintenance time could be that low or low at all on oil, I was told that the flat line engine uses more oil than a normal car and needed to be checked more frequently...???? Less than a year later, the starter starts to drag after the car sits all night. Told that new software ($100) had to be installed at my cost to correct the issue. Apparently, according to Subaru it is not considered abnormal for a relatively new Forester to develop this issue; however they have software you can buy to correct it...even though it is not an issue...REALLY?? Subaru thinks its customers are stupid. They got me this time, but it will be the LAST Subaru I buy.

Never notified of CVT issue. Told me they sent letters regarding the issue but I never received anything. Once issue started on my car, they told me they couldn’t do anything because my car was outside of warranty date/mileage. My car is stalling while I’m driving, they claim it’s not a safety issue. They offered to pay 50% of my 2,000$ repair but I declined stating that these vehicles need to be recalled because of it stalling while driving. They declined and said it’s not a safety issue on them to deal with. Basically doing whatever they can to get around handling this situation. From what I’ve seen, when they started with the CVT transmissions back in 2012, those issues are still continuing to happen even on brand new vehicles.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

I have a Forester, it’s a great car except for when the engine light and cruise control light goes on at the same time making the car difficult to drive. I have had this issue 6 times now from 2009-13 and each time I go to the dealership where I bought the car, they say the issue has been fixed but there are always added expenses such as my hose has a leak or etc. Obviously, if I had this issue 6 times, then issue hasnt been fixed. I have been told by the dealership this isnt an ISSUE and that the time lapse in between visits to the dealership are so far apart I shouldnt worry about.When I had this experience for the 6th time this week, I thought writing to company and saying, Hey, when are you guys going to figure this out? Its been five years and a lot of money and no one seems to be able to help me. So today I decided to do a little research. There is a whole site on topics about this issue going back to ’07 all the way up to my last entry… I am still researching. This issue is a big issue, Subaru. Wake up!

Contacted Subaru about a recall on my dashboard because I lost the recall card. They told me that that recall was over in June around the end of the month. I call on July 15th. I told them that there was no date on the card that noted when the recall was done. The representative was very nice but they still would not replace it. I feel they are responsible because they used fabric that melts in the sun. I feel that Subaru quality has gone downhill in their cars. BUYER BEWARE!!! Oh, but they did send me a $300.00 COUPON IF I DO WANT TO REPLACE IT. Thanks but no thanks. The estimate was $780.21 to replace it. Plus a lot of their cars have a head gasket problem.

Subaru has always been our choice in vehicles, due to the safety factor and having an excellent reputation for producing a quality vehicle. However, I have a 2009 Forester, and we just noticed rust in several areas on the lip above the windshield. I took our vehicle to the dealer and the Service Manager said it was caused by stone chips and he would take no responsibility for it. The paint is still fully intact and there is absolutely no evidence or indication that a stone chip or any object came in contact with the vehicle where the rust is bubbling underneath the paint.There are a couple of stone chips along the front edge of my hood, however, and the rust has not bubbled at all and does not resemble the number of rust spots above the windshield. There is no rust anywhere else on the vehicle. Given we have been loyal customers to Muskoka Subaru. I am very disappointed with the Dealerships Service Manager response to my issue. Based on the warranty, the Anti-Perforation Limited Warranty (60 month/Unlimited km) covers perforation due to corrosion to body sheet metal panels for 60 months, regardless of kilometres. The Service Managers attitude towards me and my husband was ambivalent and discourteous. Frankly, his behavior reflected an attitude of not caring.When it became obvious to us there was not going to be any resolution dealing with the Service Manager. I stated I would escalate this issue to Subaru Canada. He informed me that I could not contact Subaru Canada and must deal directly with the dealership. I certainly hope this is not the policy of Subaru Canada, to prohibit customer input to achieve satisfactory resolution. It is unfortunate that a minor fix has resulted in change in our opinion towards purchasing and recommending Subaru vehicles in the future. The competent handling and resolution of our issue will restore our faith as a loyal Subaru customer in the future.My Experience today and documented to Subaru Canada: I was supposed to meet with the regional manager today at 11:00 A.M regarding the 21 rust spots on above my windshield. I believe you have the pictures. I arrived early to find he was in a meeting behind closed doors. I was given a courtesy car as I asked to have my snow tires put on and was told they would call me when he was out of his meeting. I arrived back to find he had left, said my issue is not covered. I am EXTREMELY upset he did not have the decency to meet with me, a loyal customer and how do I even know he looked at the Forester. Who can I take this up with now?? I need to go hire up and need this resolved. If I dont get any satisfaction, I will resort to social media. I am very unhappy with the lack of service and respect I have received to date.

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

I purchased a used 2002 Subaru Outback from Diamond Auto, 8213 Ritchie Hwy, Pasadena, MD 21122, 410-544-2496 on February 11, 2012 for $6,289.00. I initially contacted Diamond Auto on February 2, 2012 about the car, which I put down $1,000.00 security deposit to hold the car while they supposedly made repairs. I test drove the car and advised Milton of the repair items I immediately noted that needed to be fixed. Diamond Auto (Milton) informed me on February 11, 2012 that they had made the repairs and the car was available for pick up. I picked the car up on February 11, 2012 and stroked a final check to Milton for the balance due of $5,289.00. Milton stated if I noted any additional problems with the car, to bring it back. While driving the car home and a few short days later, I took the car back with a list of problems with the car. Oil leaks, alignment, check engine light, C02 sensors and rotors squealing. I explained to the owner that I could not keep running back and forth from Owings Mills, MD to Pasadena, MD about the car. The owner assured me that he would resolve all the vehicle defects and have the car delivered. A month later, the owner contacted me stating that all the repairs had been done and to get my address again. I gave the owner my address and he said he would deliver the car by a certain day. That day came and I had not heard from the owner or anyone from Diamond Auto. A few days later, Milton left me a voice message stating they didnt have a driver, etc. The owner contacted me a few days later, confirming the address again and to advise me that the drivers were on their way with the car. Also, he had assured me that he drove the car home, etc. and that everything was okay. A day after they dropped the car off, the check engine line came on again. I took the car to the Subaru dealer to learn that the CO2 sensors were not the problem, but the catalytic converters were bad. Also, the source of the continued oil leaks was a bad gasket near the converters and the timing chamber. They also revealed other defects that needed to be addressed. They quoted me a repair cost of $3,200.00 total. I could not afford that. I took the vehicle to Meineke. Meineke confirmed the converter issue, but also said that the left CV axle was bad too. They would also have to degrease the engine to pinpoint the exact location and source of the leakage. The total replacement of all the defective parts and related services totaled $1,398.00. Meineke also revealed that someone temporarily tried to mask a safety issue with the coils with Permafix versus replacing the bad parts. I contacted Diamond Auto today to advise them that they failed to make all the promised repairs and deliver a defect-free vehicle. You dont sell the car first, then make necessary repairs, etc. after the fact. They knew this car was in bad shape, but sold an unsafe vehicle anyway. They continue to take the position by telling me to keep bringing the vehicle back, etc. My position is they should have fixed the car properly before they sold it, not after the fact, and I should not have to continue to waste my time, energy, efforts or risk me and my families lives by driving an unsafe vehicle. Thats a poor business practice, thats misleading an unknowing customer and they put me and my familys lives at stake by knowingly selling an unsafe vehicle.

Purchased a new 2017 Subaru Impreza Sport from Flow motors in Winston Salem. Check oil light came on at 2500 miles. Failed 2 oil consumption tests and had 2 engine rebuilds before 13,000 miles. Using an appalling 1.5 qts oil every 1000 miles. Not repaired. Dealership cheated on oil consumption test by starting with 6 qts of oil in an engine spec’d for 4.7 qts. Going back under NC lemon law. This company gets a 5 **??? Review.

I bought a 2011 Forester and was generally happy with the car although it consumed a lot of oil. I then bought another Forester, a 2014 which also consumed a quart of oil every 700 miles. First the catalytic converter went at 35000 miles, then the engine imploded at 75000 miles. Then I thought I was saved by the country wide oil consumption lawsuit against Subaru. Nope, not only was I denied the extended coverage to 100,000 miles, but I was told it was not due to oil consumption and consequently not reimbursed for an engine that died prematurely due to excessive oil consumption. Cute commercials, supposedly a green forward thinking company, dont believe it. Subaru produced thousands of faulty pistons and kept using them until they were caught. Subaru of Americas response was flat out denial. I will never buy another Subaru product and I encourage you to do the same. A company that doesnt stand behind their product and presents a fake posture of caring should not be dealt with.

In 2010 I purchased my first Subaru. I figured I bought the best vehicle of my life. I owned it until November 2014. I had nothing but troubles. I had to replace the battery within the first year. Randomly thru out the year it wouldnt start. All my oil changes were done at the dealership. Every time they would tell me it had no oil. In total I had a sway belt, drive shaft, engine, battery, full clutch replaced and brakes. Subaru offered $500 prepaid visa for my next Subaru. What a joke...

I contacted Subaru of American about the dealer over filling my 2015 Outback by 1 quart of oil and complained about over 1 quart of oil was consumed. I have 11,400 miles on the car and this was at the end of the second oil change coming up. This was their response. Subarus standard for oil consumption is 1/3 qt every 1,200 miles which would be 1qt for every 3,600 miles. I can assure you that if the dealership determines that your vehicle is outside these specifications the necessary repairs will be performed. So they are saying it is normal to burn up to 2 quarts of oil every 6000 miles?? There is a problem and they do not want to recognize it.

We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

The car is a 2017 Outback and has served us extremely well for almost a year. We travel a good deal and the car has always gotten us to where we are going; in spite of the navigation system. The navigation system, which I have nicknamed Miss Direction keeps trying to kill us. It consistently tells us to enter I84 in Ontario, OR on the off ramp. On our way to Sun Valley, it tried to route us on cow paths and insisted we turn around or turn right into a river. The system said the direct route (ID 75) was blocked by a rock slide (which kept moving ahead of us) and would take three hours to traverse. I took it anyway and arrived in twenty minutes without difficulty. The entire time, the system kept trying to divert us and finally relented when the motel was within sight. The car is superb but I cant trust the navigation system.

I was coming to a stop at the end of a dead end street when my 2010 Subaru Outback shot off like a bullet from 10mph to about 30 mph in less than 2 seconds. I hit a tree and sustained severe rib injuries (3 broken ribs) and a lacerated finger and my passenger dislocated his hip and suffered a broken leg. We were lucky not to be killed.

Subaru Outback 2011 Transmission Problems - ** My youtube video catches the problem, but the transmission doesnt always engage when Im on the interstate. This has happened to me several times when Im in the mountains. Subaru claims they have to replicate the problem for them to help me. Its very dangerous, sometimes it gets down to 45 mph while going downhill.

Ive taken excellent care of my Subaru, put all 100k miles on it myself, regularly had it maintained at Subaru of Plano and did any and all maintenance work they recommended. I trusted them completely. Month ago I took it in, agreed to all fluids being replaced. $900 later I drove out, barely got out of the lot before realizing a terrible noise (thought it was a motorcycle in next lane!). Turned around to take it back to dealer, heard a terrible grinding noise. Had a mechanic at dealership ride w/ me who acknowledged the howling sound & grinding, said hed fix it. Brought it back & said Austin (another mechanic) forgot to top off the oil. I left, realized the howling sound was better but still there, returned, had Service Manager ride w/ me, he acknowledged the problem, put me in a loaner car & said theyd fix it.When I was told it was ready (a week later) I was shocked to find the noise remains. Subaru of Plano NOW claims they cant hear anything, they will not be repairing it. Ive learned from 2 other mechanics that the Differential was damaged due to the low oil level they caused. I will never buy another one. Trying to find some recourse for what has shortened the life of my car and altered any resale value.

I can not believe that Subaru refuse to fix a warranty issue with a new vehicle. Subaru have dodged the issue for 18 months. They refused to admit there was an issue; operator error. Now they admit there is a fault but only want to fix half the problem. Looking at international websites, there are quite a large number of complaints about the 2015 Outback and also the tailgate function. The tailgate has malfunctioned since now and they make up plenty or reasons not to repair the car. I thought this sort of deceptive practice stopped in the last century. So much for buying a new vehicle.

Worst experience with this car. I had many other cars that never gave me problems. Decided to buy a brand new 2016 WRX STI. After 3500 km driving it, it had to have a $2500 fix on the car and now I wake up to the car not cranking. Tried boosting it but its not a battery problem. I should have gone for a Hyundai, at least it wont give that issue at 5000 km. Not complaining about the dealership, they have been helpful but complaining about the car.

I was involved in an accident on November 9 and took my 2018 Crosstrek into a good body shop in town to get fixed. It is still there 6 WEEKS later because the body shop can’t get parts from Subaru to fix it! The last part they need is back ordered until Jan. 3! Ive tried calling Subaru of North America and my local dealer (Bob **, Fort Wayne, IN), and they keep telling me there is nothing they can do! My insurance only pays 80% of my rental, so Ive been paying 20% of the bill this whole time! I will NEVER buy another Subaru.

Clutch failure on 2015 wrx with 120 miles less than 24 hrs after. Dealership states it was owner inflicted since they gave pictures of this happening and it was from rally and review. The car would go into reverse but no other gear had it towed and will meet with Subaru tomorrow though they have stated that they will not honor warranty and we must pay for a new clutch. Will find out more tomorrow.

Needed CVT transmission at 125,000 miles - Subaru headquarters offered $1000.00 as loyalty towards the purchase of brand new Subaru! Was quoted $7500.00 at dealership for new CVT transmission on a 5 year old car! Had a used CVT transmission installed and broke down after 2 weeks driving on highway at 65 mph and car bucked and lost speed - very scary but luckily no one was behind me so I could get off the highway. Now at the transmission mechanic getting diagnosed but now I am afraid to drive it due to the sudden loss of power. This is a major safety issue.

My air conditioner, heater and defogger all of a sudden went out. After having a Subaru mechanic look for the problem, he found burnt wiring that connected everything to the air conditioner, heater and defogger. I could not afford the prices that a dealership charges, so I took it to my mechanic to be fixed. So far in a month’s period, it has happened again. I not only have had to have the wiring replaced twice, but I had to pay a mechanic twice. I am on a limited monthly budget (social security) and to have this repair done twice is not on my list of luxury expenses. Subaru needs to have a recall done for this problem as it could have unexpected consequences for their larger than large company.

My daughter purchased a Subaru Impreza used 1995, has over 200 thousands miles on it. Only problem we have had is the cv joints and mass air flow sensor. All of sudden it starts skipping and the idle is very rough. No clue. Any help appreciated.

Sabotage. That’s what Subaru and all the other auto makers have done to create the interference engine failure. And who pays? Mostly 2nd and 3rd owners. Poor people pay. It is pure SABOTAGE. We bought our first 2002 Subaru. A nightmare. Timing belt went out within a year at 140kmiles. Total cost.... $2900. Plus cv axels and clutch $600. Now the under carriage frame is rusted to the point of unsafe. Go to H all capitalist pig auto makers who purposed failure at our expense.

When I brought my car in for service on Friday May 15th 2015 the problems were hesitation to start and ticking sounds in the engine. ** your service manager advised me to leave my car overnight for repair. When my husband arrived on Saturday morning 05/16 to pick up the car after receiving a call telling us the repairs were done he paid the service fees $695.52. Because DEVOE of Naples Florida dealership is advertised as an authorized Subaru service center, we trusted that our car was service properly. After paying for and picking up the car from your service center, while driving home the car suddenly stalled and stopped in the middle of traffic requiring to be jumped and towed home. The following day Sunday the car continue hesitating to start. Again the car needed to be jumped and taken into a repair center for analysis. Mechanical analysis showed that the battery was worn unable to hold its charge supply energy to the engine. Being in your service center overnight was more than ample time for your technician diagnose and replace my battery. After becoming stranded being jumped and towed to replace a worn battery totaling charges $140.00. Your excessive service charges were unnecessary when all my car needed from the beginning was a replaced battery.I am requesting a refund due to excessive maintenance charges and inadequate services totaling $405.39. I am totally disappointed in your service center: will never buy another car from your DEVOE dealership or use your service center again. Your service center over charged me, didnt repair my car, and put me and my family at risk of being killed in a car accident.

We bought a brand new 2009 Subaru Outback in OKC just before moving to Colorado. We had no big issues with it until the engine blew at 57,028m. There were no engine or oil warning lights. The dealer said they would not cover the engine because we did not have all of our maintenance records. It was around $7k for the new engine. Not happy. Now, two years and less than 38k miles later, the engine is failing again. After the nightmare of the first engine mess, we kept excellent oil change records. The dealer says the engine is outside of its one-year warranty, regardless of our records. I took this up with Subaru Corp who graciously have offered me a $1000 credit on the repairs (a goodwill gesture) and the dealership has reduced the total repair cost to only $3800. So I have to pay $2800 for another engine. Is this how Subaru stands behind its products? Am I expected to replace my engine every two years? Not to mention it took them almost two months to get back to me with their decision. Meanwhile, we havent been driving the car so as not to damage it further. A huge inconvenience. Needless to say, I will never buy Subaru again and they will be hearing from our attorneys. There is no way this is normal.

During the afternoon of the December 21st ice storm in Bozeman Montana, my 2005 Subaru Baja slid off the road and down a steep incline. Although I only sustained bumps and bruises, the car was totaled. The accident could have easily been fatal. The windshield was heavily damaged, the car axles were broken, there was severe damage to three sides of the vehicle. I wondered why the airbags had not deployed. When I researched the situation I found there was a recall on 2005 Subaru airbags. Supposedly a faulty release switch and potentially a release of metal shards upon deployment. Maybe I was lucky the airbags didnt go off. I contacted Subaru to see if in light of this situation, they would potentially consider assisting me with a replacement vehicle. After a 2 week delay, Rob the CSR told me that per page ** of the owners manual the airbag would not deploy unless the vehicle was hit from the front or back. Also, although I read that my car was included in the recall, he said it was not. Apparently, the company feel no obligation whatsoever to assist with the situation. Possibly they would have paid more attention if I was injured or dead. I am now an ex-Subaru customer. I will be seeking an attorney to see if others have had similar experiences.

It is 2014. I have a 2007 Subaru Legacy which has 79000 miles on it. I have taken impeccable care of this vehicle only to have it diagnosed this week with the need to replace the head gasket. Where is the recall on this? Why should the consumer be responsible for Subarus negligence of their poor quality? I firmly believe this should be fully paid for by the company, Subaru who boasts of their high quality product, etc. I think mine and any other person who has had to replace this part should be fully 100% reimbursed for the cost. I urge Consumer Affairs to reach out legally in this matter. Please include me in the claim.

Double clutch your sports car if it wont go into gear. Thats what I was told when I repeatedly complained to the new car Subaru dealer when I took my 08 WRX in for service. I bought the car new in 08 and have never abused it, but at times I couldnt even get it into R, 1st, sometimes 2nd gear. When the service rep finally got tired of giving me the try double clutching suggestion he had me talk to their head mechanic about the manual transmission issue. After he gave me the technical hard to sync explanation he finally said that Subaru isnt noted for having refined manual transmissions. I guess I should have done better research before I bought the car.I finally gave up complaining and had to live with it until a couple of months ago with only 83k non-abused miles the transmission started whining. When I took it to the same dealer I was told that a rear bearing needed replaced and they couldnt even get that part. So I was told that I needed a reman transmission and it was going to cost over $5k. And I thought Subarus were well-built, long-lasting vehicles. Other than that the car has been pretty good, with the exception of 5 safety recalls and the firewall that the clutch is attached to has spot welds cracking. And this issue is a known issue and there was even a class-action lawsuit against Subaru. So if youre thinking of a Subaru please do some research before you get stuck with issues that could be very costly and time consuming to deal with. And you might want to do like Im going to do in the near future, get a Honda.

Subaru Outback 2016 - I am unable to change radio stations from the steering wheel when my screen is in Phone mode. In order to change the stations, I have to hit the Home button on the screen, thereby defeating the purpose of the steering wheel button. Has anyone else had that issue?

So we bought our 2013 Outback new and I live in FL so the car doesnt see snow and salt. You people that live in those conditions know the salt will tear up a car in no time. I just had to change both rear bearings due to excessive noise coming from the rear. With the new bearings installed, nice and quiet. But that should not have to be done at 60,000 mi. It started making noise at 60 and of course it is out of warranty at 60. Defiantly not impressed with Subaru. The engine uses oil, will not run smooth until warmed up, the rear upper brake light leaks water in a rainstorm and the paint is not a very tough paint. The Fl love bugs have eaten through the paint on the front. My wife liked the car so we bought it on the past reputation for Subaru. Big mistake. I am a mechanic but mostly on older hot rods and when I bring up the issues with the service manager at Subaru they claim to know nothing about this being a problem. From reading the other complaints it seems that all the service locations say the same bull. Wont buy another Subaru.

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

5 speed manual transmission on a 2007 Forester 2.5X failed at 80,000 miles and had to be replaced (~$2600). Car servicing followed Subaru recommendations. I have driven manual transmissions my entire life and never had a problem with a transmission in any other car. Checking the web I see a fair amount of discussion that Subaru does not have the best built transmissions. While I like the car in almost all other respects, I will not invest in another given the apparent design weaknesses of Subaru transmissions.

2 days later, the call taker from SOA did send me the language of the contract, so I am satisfied. I also received it from the dealership in NY, so I am pleased, but I dont care for having to dig to find the actual language/details of such an expensive item.

My customer information reflects items required to acquire notifications of service: both acquisition and notifications of appointments, and potential notifications of recalls. I attempted to notify Subaru of changes in (1) email address and (2) snail-mail address. In my opinion, such an attempt on my part should be available on *one* website, and should, when made, cascade *throughout* the sophisticated Subaru bureaucracy.As it turns out, Subaru has three levels of databases in which these items are stored: national, regional, and local dealership. For each of the two items, I attempted on several occasions on national and local websites, via multiple national and local phone calls, multiple snail-mail requests, and multiple face-to-face visits to acquire the changes. In spite of my attempts, materials from Subaru continued to arrive at the *old* email and snail-mail addresses! All this took place over a period of 9 months. The issue has *still* not been fully resolved. For my own security, I feel I must make face-to-face appointments for maintenance. (The vehicle is still under warranty and a regimen of maintenance is required to maintain terms of the warranty.) I must describe Subarus information processing as primitive at best.

Had a 2013 Impreza, from day one it was consuming oil. Brought it in for three different consumption tests that the dealer recommended. It had a crankshaft sensor issue, a burned out O2 sensor and never once got any of my stuff resolved under warranty. Never replaced the crankshaft sensor because the dealer failed to find the fault and I replaced the O2 sensor before trading it in. Dealer and Subaru was worthless. It consumed 1 quart of oil every 1500 miles, puffed blue smoke, had a noisy front end clunk going over bumps and failed to get even close to EPA MPG due to engine issues. Engine ran rough, dealer saw it for 4 times each consumption test and a few times for each additional problem, no action ever taken, no offers for trade-ins, nothing. Just barely squeaked by the test. Would never purchase a Subaru again. What a hassle. The independent shop did more than Subaru ever did and recommend that I dump it and pick up something else. Owned it for two years, and nothing was ever taken care of. It was an absolute turd, ruined the entire experience for me. Traded it in with a swapped O2 and topped it off. Good riddance.