Our 2016 Subaru Outback seems like it is possessed. On Monday, July 27, 2016, we were parked at a restaurant when our daughters noticed the rear liftgate opening on its own. At the time, the only people with the keys to the locked vehicle were me and my wife, who were both 75 yards away inside the restaurant. Neither of us was handling our remote keys. It seems highly unlikely either of us accidentally hit the remote button.Since we were staying at a hotel, I disconnected the battery so that the liftgate would not open overnight. Once I reconnected the battery, a whole host of other electronic issues started. Half of the readouts on the dash intermittently stopped working. They were the information display between the tachometer and speedometer, the readouts associated with the air conditioner and the map display and GPS. The clock, which worked when reconnecting the battery, then was stuck at 9:19 a.m. The right front remote window control only worked from the passenger side, not the drivers side.So, we drove straight to our destination three states away, not stopping or turning off the car since it had taken three seconds to start after battery reconnection. I was unsure if the car would restart again. We drove to the Subaru dealer in Normal, Illinois. As expected, the problems cleared up as soon as we hit the dealership service bay. The dealer spent a hour wiggling wires under the dash and driving over bumps along with putting it on a code reader.We got a PNF--Problem Not Found-- diagnosis and we left the dealership very disappointed. I parked the car two miles away, went into the house and returned five minutes later to find the liftgate again open wide. At that point, I abandoned the remote-entry key and used the key that did not have any remote features. Unfortunately, once I unlocked the door, the car alarm began honking and was only silenced after starting the car.At this point I am considering selling our Subaru with only 3,000 miles on it. We have already endured a painful recall of its steering column and now this liftgate issue. I have zero confidence in Subaru and this vehicle keeping my family safe. I am writing this only to alert other Subaru owners who may experience similar problems in the future. Maybe I can trigger a similar national recall as the Subaru owner who had the steering defect.

I bought a new 2013 Subaru Outback 2.5 Wagon August 29, 2013 (3 month old vehicle). In December the engine started making a squealing noise. When I took it in to be checked I was asked what I had done to the engine??? I had never opened the hood on my car - in fact I didnt know where the hood release was. It took 3 times bringing it in until one of their techs came outside when I brought it in again in January and took a look and said he knew what was wrong with it. The belts were glazing over. The pulley system was redone and the belts replaced. I thought this was the end of the problem. I contacted their main headquarters in New Jersey and after working with customer relations was given a 100,000 mile warranty. I am so happy I did this because the engine problems didnt end there.In August of 2015, my engine light came on - I pulled over and called the dealer and was told if it was the flashing one to not drive it and have someone tow it. It wasnt the flashing one and wasnt told I could continue to drive it. I drove the car to the dealer and told them I wanted it fixed. It was under warranty. They replaced a sensor. They had my car for 5 days. I picked the vehicle up and drove it for about 3 days and the light came on again. I took it back to the dealer, they gave me a loaner vehicle, couldnt find the problem (after having it in the shop for 2 weeks), turned the engine light off and called me to come get it. I picked it up and drove it for about 3 days and the same thing happened. I took it back - they gave me a loaner vehicle. When the service manager called they said it was a vacuum problem - and it was how I was braking. I said that was not possible. I got another call, the service manager told me that it was dirty and the catalytic converter was dirty too. He asked where I was buying gas and told me that I should only be using gas from Costco, Shell or Chevron 92 octane (even though the manual says otherwise). They said they would get a data recorder from Subaru and it would take them about 3 days to get it - I was told I could keep driving the loaner or pick up my own car and drive it and bring it back in when they got the recorder. I chose for them to keep it until they got the recorder. I didnt hear anything for 2 weeks. On a Saturday the service manager called and yelled at me that I hadnt picked up my car. I asked if they had the data recorder yet and he said no. They wanted me to be driving my car so the warranty would run out. On November 6th they called and said they had gotten the data recorder. I was already home from work when they called. I picked my car up on the 9th. Three days later the light came on again. I took it back to the dealer. They called and said they think they corrected the problem. The rear sensor was replaced.I dont believe they would have done any of it if I hadnt contacted their headquarters. It took over 3 months to get the problem corrected. Because of how I was treated by the dealership and the reliability of the cars, I will never buy another Subaru. Subaru does have a class action lawsuit against them now for the excessive oil burning issue. Their remedy is to give an extended warranty! Its not worth it!

It has always been at least a two week wait for an appointment. Now its 30 days. Really??? I was also given the option of just leaving my car there for a week. They might get to it per the person answering the phone. I purchased an extended warranty which is about to run out. Now all of a sudden my headlight wont come on. I took to a mechanic and he tests and determines its the switch which is over $200. He says it should be under warranty. I cannot get an appointment earlier than 30 days. I travel a lot and consider this to be dangerous. Are the low beams going to go out too? Who knows, I dont. Also had a recall on the wiper motors which I cannot get serviced either. 30 days is a ridiculous time to wait for service. Especially on things that can cause you harm or injury if they go out.Whats going on? You sell us this stuff and you cannot deliver. Oh I was also told I could take it to the next county which is 40 mins away. What kind of service is this, anyway. The solution. If your auto has problems and you dont have enough mechanics to deal with the volume of customers, then Subaru needs to pay the person I get to repair it. I think that is fair. Is there a recall on the turn signal light switch? My vehicle is a 2012. Never owned a car that had so many dangerous problems so quick. My car now has 50K miles. What am I to expect in the future?? I thought this was a well put together vehicle. Im beginning to wonder. Not being able to have the vehicle serviced in a reasonable period of time is not acceptable to me, and Im sure not to any owner. So, I await your reply for my solution since your service dept. cannot help me. I live in Asheville, NC.

I purchased a 2019 CrossTrek two weeks ago. The first time I drove it in the dark I was afraid the entire time. The headlights are weird and the high beams have a mind of their own. DONT BUY A CROSSTREK!!!! I took it back to the dealer, who looked into it and said it is factory specs. I dont like it, but it is what it is. My problem is SUBARU!!!! I called to talk to them about it, and they said they would escalate it to Resolutions. The woman from resolutions called and basically accused me of not returning the dealerships loaner car. You can imagine my surprise, when I have been talking with the dealership, and they hadnt said anything. This woman (who is a poor poor excuse for customer service) started the conversation with the dealership has been trying to get ahold of you for three days. What a liar (and what a wonderful way to start the conversation). I had talked to the dealership yesterday and the salesperson was supposed to call me and hadnt. He never had any trouble getting ahold of me - they have my work number, home number and cell - NO CALLS and she had the nerve to ACCUSE ME of not returning the dealerships property???? What???? I have never been so poorly treated, never less by a supposed resolution person. I have spent a lot of money with Subaru, this is my fourth (AND LAST) Subaru. I WILL NEVER BUY ANOTHER THING FROM SUBARU, I HATE THE CAR AND AS FAR AS THEIR Customer Satisfaction that is BS, they dont care. I will bad mouth them until the day I die!!!! DONT BUY A SUBARU, they wont support it, and they are awful people to deal with a problem!!!! And I have to live with a new car (two weeks old) that I HATE!!!! WATCH OUT FOR THEM!!!!

Paint defects on new 2018 Forester. Took to service dealer, told the paint chips were caused by rocks hitting car. How do rocks hitting a car at different times create the same consistent size chip on ALL paint chips? Plus how come the passenger side shows no paint defects while the driver side is constantly cropping up new rock hits? The hood is showing paint chips is getting ready to lift again, perfect little tiny circles, no dents, just paint gone to the bare metal. I had a 2006 Nissan, NEVER ever saw problems with the paint. When heavy debris hit my Nissan, it dented the car but left the paint intact, had my Nissan for ten years and never ever saw paint chips exposed to the metal.

I just bought a 2014 Subaru Impreza from Subaru of Burlingame 9 months ago. I never bought a used car before but I figured I would be safe buying it from Subaru dealership as is. I was so wrong. 17,000 miles later I have blown head gaskets about the car at 45,000 miles. It is currently at 60,114. After taking it into the dealership and being diagnosed I called Subaru of America right away, explained my situation. I had a Subaru representative tell me he was advocating for me but in the end they told me, Sorry not our problem. Only owned this car for nine months. I am devastated. I still have a very large loan on this car I’m paying for and have no car to drive. I’m going to do everything I can, to fight these people through social media platform, through the city of Burlingame, to anybody who will listen to me. This was my first Subaru and my last!!!

In 4.5 years, I have to replaced 5 low-beam headlights in my 2010 Subaru Legacy. The dealership gave several different excuses for the high burnout rate. Their solution was to tell me not to use the automatic headlight feature, which did not help. I called Subaru headquarters, and the representative decided that replacing a headlight an average of every 22,000 miles was an acceptable burnout rate. At $70 per replacement, I cannot afford to keep this car. I wish I had known about this problem and Subarus lack of caring before I set foot in the dealership.

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

2015 Keyless Legacy Outbacks electric shuts down, no recourse - Several months ago a purchased a new Subaru Outback from Herb Gordon Subaru. First, I truly did not understand what keyless technology meant in practice. When I got it home the trunk lift would only lift halfway. I took it back. They fixed it. It broke again. It later fixed itself. But, one day I moved the car in the driveway and forgot to put it in park. Apparently my husband opened it to put something in. When I came out I could not get it in park and it would not start. It was in total lockdown as if the electric system had totally shut down. I sat with the unreadable instruction book and figured out how to manually get it in park but no luck on starting. My neighbor, an engineer, tried, no luck. Finally after several hours called roadside assistance and they jumped it and all was fine. Friday my husband moved it again in the driveway and forgot to put it in park. Same thing. I got it into park but then nothing would work. It was a Friday so called dealership service.The guy talked me through a few things but said that he thought it was a bigger problem and I should bring it in (a two hour drive). Roadside assistance sent the fax to the wrong place and 3 hours and many phone calls later roadside assistance showed up but this time it would not jump and we arranged for him to come back the next day, Saturday, and tow it to the nearest dealership which is in Waldorf Maryland and hour from my house. I spoke with the woman on the phone, she took the information, but no one has called back as promised I assume because it is the weekend. So I will begin Monday. But this is what I want to say. I hate this car. I love everything but this shut down thing and I dont trust that it will ever be fixed and I think it is an outrage that I buy a brand new car and it does something like this and no one even gets in touch with me.This is my third Subaru and I have loved them in the past BUT the last one had a minor electrical problem (it was an odd year, 2006, in which they tried to combine the heating controls with the radio and you can imagine the result) but it was not like getting stuck for 3 days luckily at home. I feel helpless to do anything but to go onto every consumer website I can find and tell my long sad story. I am giving the car the worst rating possible because it flunked the reliability test so all other things make no difference.

I purchased a new 2011 Subaru Outback 3.6 R Limited and have been very happy with it. I am religious about bringing it to the service department at the dealership I bought it from for the recommended service maintenance. I brought it in today for the recommended 48,750 mile service (the car has 48,783 miles on it), I had a nail in my front passengers side tire, and both headlights stopped working this past week. The service department called me back shortly after I had dropped it off to let me know the oil change and headlights were fixed. For the nail in the tire however, the only thing they could do was sell me four new tires, which, with installation, would cost $780.00. Apparently, the nail was too close to the tire wall, so according to Subaru policy, they are unable to patch the tire and because the tire has been discontinued, I would have to buy four new tires, not just one. I stated the car is only a 2011, so I was surprised the tire was already discontinued. The service rep responded they have 2013 vehicles with tires that are already discontinued. I am disappointed Subaru chooses to use tires that are so easily discontinued and the only solution they can offer when one tire is no longer usable is to buy four new ones.

Buyer beware. It seems Subaru has a long standing manufacturers issue with the head gasket that should have been addressed via recall. Instead they are piecemealing the issue with small repair discounts. My car has only 66k miles (6k miles outside warranty) and been well-maintained. I am discovering that this has been an issue since the mid to late 90s. Just like the class action for heavy oil use, it seems Subaru will wait for the lawsuit to finally be forced to address the problem. 4th family Subaru and I will tell everyone I know of my experience and never to buy a Subaru again.

I am a loyal Subaru customer. I buy Subarus because they are dependable. My engine gave out on my 3-year-old Subaru and the warranty is not being honored. Getting a hold of someone on a national level has been close to impossible. I wait for 2-45 minutes before I am told the person I need to talk to is out of the office. I am really disappointed because I love what Subaru says they stand for. The fix is 10,000 dollars that I dont have.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I have owned 4 Subarus but I must say, I am done with the company. My 2002 Outback had the leaking head gaskets but was not part of the recall. Subaru paid for the repair (as they should have) and I was told the head gasket issue had been resolved on the newer model Subarus. When it was time to purchase a new car I bought a 2007 Outback thinking I would be OK because SOA promised the head gasket thing was resolved. Imagine my shock when I was told I had oil leaking from my head gasket. Then soon after the antifreeze started leaking. I wrote to SOA and was told this was normal wear on a car with 139000 miles. Shame on you Subaru. I have since found many people with the same leaking gasket issue on different model/year/mileage of Subarus. A google search will show you or just ask any mechanic or your Subaru owning friends. I wish I had done better homework. I love my AWD wagon but never another Subaru.

I have been taking my Subaru Legacy 2011 to the Subaru service center for the fifth time with the same problem, hard shifting from park to reverse, engine shakes and lights dim, put into drive and get a flutter like cold start after engine warms up for five minutes, also while driving come to a stop and engine shuts off. Service center kept my car for four days and still am having the same problem.

All of the bells and whistles leered incorporated into the Touring model. The convenience options make the car a pleasure to drive. On the open road I’m averaging 26 mph and handles well in all weather conditions.

2011 STI 41k miles and it blew a head gasket. Subaru wont warranty it because of a aftermarket turbo back exhaust. I had my VW longer with way more mod and never had an issue. Subarus have head gasket issues and for them to deny my warranty because of some dumb mod so they dont have to fix their issues is a bunch of garbage. Ill buy an Audi or BMW next time.

Upon my Dads passing, given a 2008 Subaru Forester (LL Bean-edition). This car has less than 50,000 miles on it and was just diagnosed with a head gasket issue! Contacted Subaru and asked to go through hoops, including having their dealership review the problem. A review of their brand indicates a litany of issues with this company. Yet they want to tow the company line and state that there are no recalls on this model. Would have been made to take time off work to their far flung dealership locations, pay inflated dealership rates to diagnose an issue they (Subaru) states is not an issue. Getting a diagnosis from dealerships and paying for the privilege is what takes the cake. Also, would you pay to have the fox watch the chickens in the hen house???? No integrity with this company and this was not a cheap car. They do not stand behind their product and I have taken this first of many steps to let anyone I know considering buying a Subaru of the substandard product and joke that they refer to as customer service!

I purchased a brand new 2017 Subaru WRX roughly three months ago. Upon immediately driving onward I was noticing a really bad smell shifting gears and I brought it into a shop nearby. I had the service manager come for a ride-along to view my driving habits and he told me it was OK and that the smell would go away. Now, a couple of weeks ago, I was noticing the gear was tougher to shift into first, and then eventually the gears werent selecting properly. Id be in gear 3 and itd say gear 2, and so forth. Also, the biting point became completely non-existent. I took it into the nearest dealership with only 7800 km on the odometer and the clutch was completely gone.I called Subaru of Canada about it and as they reiterated many times throughout the conversation, the clutch was not covered under warranty since it was a wearable item. The dealership also said it was due to driving error. Upon doing research into this, Im seeing a lot of the earlier models are having the exact same issue and its the highest complaint on record for the 4th gen wrx in both the 2015/16 models - that cant be coincidence. Anyways, Im having to fork 1000+ out of pocket for the expenses and more for the rental Im using since the dealership didnt have any loaners on hand.The lady I was speaking to even said the clutch will go out that quickly depending on driving habits but Im a spirited driver, at best. And theres no reason a clutch should go out in less than 10,000km. Hopefully this helps anyone think twice about their next big purchase, especially the wrx, to actually do some homework and check into any policies or warranty information. This is my first Subaru and probably my last.

Today I dropped my 2019 Subaru Sport off at Subaru in Turnersville, New Jersey for a second time and for the same issue. The tailgate stops working completely. The tailgate latch will not open the back and neither does the button on the starter key or the inside automatic button. There is no way to open the tailgate unless you have a screw driver and can crawl into the back to open up a manual switch. This exact problem occurred in the summer too.My appointment was for 11 AM. After contacting Subaru for updates a couple of times I finally got a text stating at 4 PM someone was just now diagnosing the problem. Why bother to make an appointment if Subaru service doesnt plan on looking at my car for 5 more hours. I still have no car and no answers. To top the matter off the service department CLOSES at 5 PM which is in 15 minutes. At 4:55 PM I got a call that my vehicle was repaired and Subaru had already contacted service departments regarding this issue, so they actually had the part they needed to make the repair. So if purchasing a Subaru Sport keep this in mind as well as the disappointing service experience. In speaking with the service man who signed in my Subaru, he told me that 11 AM was my drop off time, but they have all day to work on the cars. If I had opted to stay and wait for the repair I seriously doubt I would have had to wait 6 hours. Moving forward the lesson I learned when having your vehicle serviced at this Subaru would be to always tell them you are staying and waiting rather than leaving. You likely will have a better chance of getting your vehicle serviced in a more efficient and timely manner. Better yet how about if this Subaru just honors actual appointments.

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

I bought a 2008 Subaru Outback for my 21-year-old son in May 2013 with 61,000 miles. Before my purchase, I had the car inspected and was told the head gasket was leaking. The dealer finally agreed to split the cost with me. My son travels 2,000 miles to school in Montana and has had two oil changes over the seven months that we have owned the vehicle. He had the local dealership inspect the vehicle before heading to Chicago for Winter break, and he had to have one of the front axle boots replaced for $400. On the way home with no warning in the middle of North Dakota, the oil light goes on and the engine dies. The local mechanic wanted nothing to do with Subarus, so my son took the Amtrak home at a cost of $270 and I shipped his car to Arlington Heights, IL at a cost of $775. I sent it to the dealer I purchased the car from and they said the issue was not the head gasket, but the oil pump, and I needed a new engine costing $4,200. Both the North Dakota mechanic and my local mechanic that I trust said the head gasket was leaking as well. The dealer did not agree and would not give me a new engine and Subaru USA declined any responsibility for this poor excuse for a vehicle. After reviewing several websites on Subaru customer complaints, there is a common theme of oil leaks and bad oil pumps. I have owned many vehicles in the 47 years that I have been driving, and have never had such major problems. There should be a huge class action settlement for Subaru owners. I will never buy another one and will voice my displeasure with anyone who will listen.

Double clutch your sports car if it wont go into gear. Thats what I was told when I repeatedly complained to the new car Subaru dealer when I took my 08 WRX in for service. I bought the car new in 08 and have never abused it, but at times I couldnt even get it into R, 1st, sometimes 2nd gear. When the service rep finally got tired of giving me the try double clutching suggestion he had me talk to their head mechanic about the manual transmission issue. After he gave me the technical hard to sync explanation he finally said that Subaru isnt noted for having refined manual transmissions. I guess I should have done better research before I bought the car.I finally gave up complaining and had to live with it until a couple of months ago with only 83k non-abused miles the transmission started whining. When I took it to the same dealer I was told that a rear bearing needed replaced and they couldnt even get that part. So I was told that I needed a reman transmission and it was going to cost over $5k. And I thought Subarus were well-built, long-lasting vehicles. Other than that the car has been pretty good, with the exception of 5 safety recalls and the firewall that the clutch is attached to has spot welds cracking. And this issue is a known issue and there was even a class-action lawsuit against Subaru. So if youre thinking of a Subaru please do some research before you get stuck with issues that could be very costly and time consuming to deal with. And you might want to do like Im going to do in the near future, get a Honda.

Best car Ive ever owned. Great in snow, very comfortable, reliable. Couldnt ask for a more well-made vehicle. Even better than my old VW which I adored and drove into the ground!!

About 5 minutes after I left the Subaru dealership I knew that my 2014 Forester that I owned for 3 years was not running properly. Eventually I found out the dealership upgraded some software because of an imaginary idle problem. Now Im left with a car with much less acceleration and power, and to boot a 20-30% reduction in mpg. There are several other problems too. Subarus was response was not acceptable: Nothing we can do. The person handling the case had no interest from second one. In the past they have helped with serious issues. This is their software, they are responsible for getting the car back to the previous running condition.

Would we purchase another Subaru Crosstrek? Would we purchase any Subaru vehicle again? No! Our 2013 Subaru Crosstrek XV has been a disappointment in several areas. First, the fuel mileage is nowhere near the manufacturers claims. Subaru base their highway fuel mileage estimates on 55 MPH. So if you are on flat ground, doing 55 MPH, with no headwind, then you might get the 33 to 34 MPG that they claim. But, if you are like me and drive at the posted Interstate speed of 65 to 70 MPH (or drive about 5 MPH above the posted speed limit) then your actual highway mileage will be in the 27 to 28 MPG range. Now if you add in hills or mountains, your fuel mileage will drop to 24 to 26 MPG.The worst highway mileage we experienced was out in Kansas on Interstate 70. While driving 80 MPH into a headwind, our actual fuel mileage was 18 MPG. The rolling hills of Kansas, combined with actual highway speed and headwind, will ruin any claim of good fuel mileage. There is no way that the Subaru Crosstrek will get the claimed fuel mileage in actual real life driving conditions! Any type of sand or small rock will damage the vehicles paint. When compared to our 2008 Honda Civic, the 2013 Subaru has a horrible paint job that will not last. The interior of the vehicle is cheap and wont last. The plastic is cheap and very light duty. The vehicle has a rattle that has never been found. The fabric on the seats frays easily and is also cheap. While vacuuming the carpet, I found a tear. Our Honda Civic has a higher quality interior - and that isnt saying much!Our Crosstrek began using oil and the consumption was so high that Subaru did a Short Block replacement. In other words, we had to have a new engine put in before our vehicle had 35 thousand miles. The Boxer engine is very poorly designed and despite so-called improvements, will not give you good fuel mileage (see above). For example, before you purchase a Subaru, you better walk out to the service department and look at how much the dealership will charge you to replace four spark plugs that cost $25 at the most. In fact, you might want to look at how much they will charge for recommended maintenance schedules. You will discover that owning a Subaru is very expensive. You are paying a premium price for a mediocre vehicle that is below average in quality. If you want a quality vehicle, then dont buy a Subaru!

This is the real review of this car and others the same year. To start off, I have the fully loaded premium 2.0. I now have 6,500 miles on my car in a year of ownership. This is because it has been in the shop for months of my ownership (starting with problems at 500 miles). Between my car not starting, the bluetooth not staying connected, the radio having its own mind, and the Eyesight turning on and off on its own and slamming on the brakes by itself... I am unable to drive this vehicle due to the safety concerns. I contacted Subaru many times, and never got a callback and they kept giving me the cold shoulder, even though I was beyond nice about everything. I eventually had to get a lawyer, which was an easy thing to do since the car was a complete lemon. After everything got settled and I got my money back for that terrible experience, I called Subaru and was willing to give them a second chance, even though their customer service was horrible and their vehicle was garbage. Subaru would not give a loyalty discount, a deal to keep a customer (that was not my first Subaru... I have had many and referred friends and family to them). Their products have declined as well as their customer service. Not worth putting your money into these problem vehicles until they get themselves together and back their customers. Next thing... my sister owns a 2017 Subaru Impreza 2.0 in stick. She has 9k miles on it and it has been into the shop MANY times for similar issues. However, the biggest issue is that her BRAND NEW car burns oil so badly that she needs to fill the oil reserve every month because the low oil light indicator comes on. They keep telling her, Cars burn oil, its normal. Ummmmm, no Subaru... I have had many cars and have a truck with 180k miles and never need to add oil between changes. Anyways, she is using my lawyer and will as well win against them. Please keep all of this in mind while deciding on a new Subaru.

I purchased my first new car in July 2014. I test drove a lot of cars and the Subaru drove the best so I purchased a 2014 Outback. My last two vehicles, I purchased used Toyotas with low mileage and paid them off. I still own and love my Tacoma. I took the Outback to California from New Mexico. I visited friends and drove Highway 1. I was enjoying my road trip and after 3,000 miles, the oil light came on. I immediately pulled over and checked the oil and it was low. I put a quart in, the light went off, and I headed for home. I called the salesman that sold me the car and asked if there is a break-in period I did not know about. The salesman told me the car should not use that much oil and to bring it in for an oil test of 1,200 miles. I did so. At 1,200 miles, I called the dealer and was told nothing was open for two weeks. I took the car to another dealer in town and was told they had to start their own oil test after I was told on the phone by the other dealer the consumption test could be completed by any Subaru dealer. I start a new oil test with this specific dealership. I park the new car and drive my Tacoma to work. During Christmas, I took the Outback to Texas on a road trip. I drove the car 12 hours to and from my destination. Plus a week of all over the state, a few hours here and there. On my return trip, the oil light came on again. I put a quart in, the light went off. I called the same dealer and took the car back. I far exceeded my 1,200-mile limit and the girl checking me in scolded me for putting oil in and said I would have to start a new test. This made me angry and I started to get curious about the runaround. I lose my temper and tell the dealership if they dont fix the problem, they can have the car and Ill stop paying for it. I did not purchase a new car to keep spare quarts of oil in the back. I call for the service manager and he tells me we should have done better. He did not have an attitude like the girl at the counter. He told me Subaru will not do anything unless I complete the oil consumption test to their specs. He told me the manual states that the Outback uses a quart every 1,200 miles. I started thinking about that one. If the 2.5L engine holds 5.1 quarts, uses a quart every 1,200 miles with recommended oil change is at 7,000 miles, I am negative oil at oil change time. Again, this does not make sense.I go online and Google it. The first page is full of Subaru oil consumption articles. I had no idea that my problem is a universal problem and that a lawsuit was filed against Subaru for oil consumption and defective rings. Now I understand the runaround. An article in Motor Trend states Subaru dealers are telling owners that the oil consumption issue is normal and that normal usage is 1 quart every 1,200 miles. But with a new vehicle, this kind of oil consumption is definitely not normal. Owners who are experiencing excessive oil usage can take their Forester, Outback, Legacy, XV Crosstrek, and Impreza models in and ask their Subaru dealer for a consumption test. They will then change the oil free of cost, and ask you to come back in 1,200 miles. If the oil usage is over their acceptable specifications, they could replace the piston rings. The Outback performs beautifully. I purchased the base model 6-speed standard. The Outback is roomy and pleasure to drive. Unfortunately, I now have to convince the dealership to fix the problem. I did not purchase a new car thinking the rings would be defective and the engine must be rebuilt. The car consumed oil on long trips with the cruise control set at 73 to 83 mph driving for 12 to 14 hours straight.I will not take a trip like that for another six months. I will park the car and wait for the next road trip. I also want to make note that on my first road trip, the Outback got up to 28 miles per gallon on the highway. After the first oil light incident, the car gets 23 miles per gallon at best. I am very upset with Subaru. I will be paying for this car for the next five years. I will be driving my trusty Toyota Tacoma 2.7L 4-cylinder with 179 thousand miles on it. The Toyota is not as comfortable and does not have all the bells and whistles but has never used oil and gets 26 mpg. My first new car at 46 years old and I made the wrong choice. The hassle with the dealership, I wish I could give the car back and spend my money on a Toyota.

Me and my 12 year old had a lady pull out in front of us in my 2012 Subaru Forester. We ended up hitting a telephone pole on the drivers side. Thank goodness but my side impact air bag did not deploy, I was slammed into the pole very hard and I was doing 20mph when I started down the hill, factor in the velocity of the slide on ice and snow and I was doing well over the 8mph needed to deploy the air bag. I hit hard enough to crumple the rocker sill inside the door and snap the bumper clips and flatten the front tire. We had seat belt bruises of course, my daughter hurt her knee on the door, I injured my arm and shoulder, and slammed my head violently. When I contacted Subaru about this, they did not seem overly concerned, Im still yelling at them about this. I dont know about anyone else but I feel this is a serious malfunction. Ive had other problems too, faulty seatbelts, engine running rough and smelling bad, brakes going bad, stalling, loss of power. And every time I take it back to the dealer, they say we cant do anything, the check engine light is not on. To say the least, this is the most frustrating thing Ive ever heard it makes me want to pull my hair out. I bought my Subaru because Ive owned 3 older ones like 80s and they were good old beaters ya know, so I figured Id buy a newer one. Mine only had 20,000 on it, like new. I wish Id never bought this car, what a mistake.Anyone else feel this way, these big companies always getting away with rooking us little guys? I even contacted a lawyer, he said good luck. Im like really? they almost killed me. I think Im going to try to take them on myself!!! Anyone else interested? If you are write to me **. Im so sick of these guys rooking everyone. You pay 30,000 for a car, it shouldnt be a piece of junk death trap that stalls and does hesitates when you step on it so you can get hit by people real nice. But ya know the check engine light isnt on so we cant fix it. Hey I have no brakes. Well the brakes look good to us we cant help you. Really??? God, such crap.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

Just wanted to give feedback on my new purchase: Gateway Subaru Delaware. Pros: overall satisfied with my purchase, this was our 3rd Outback (2008, 2011 now 2015). Changes promoted purchasing upgraded Outback. 2015 purchased with every option available. Eyesight option just great! Cons: GPS not as accurate as my Garmin portable. Had I known the lack of function & accuracy I would left it out from my purchase.

I purchased my 2013 outback in June 2013. In June of 2014 with 18000 miles my check engine light came on. The dealership diagnosed two burned out catalytic converters. They fixed the issue under warranty but it took almost two weeks. A month later the check engine light came on again for the same issue. Again it was fixed under warranty but this time had the vehicle almost a month. In August 2014 the low engine light appeared and I found out about the engine consuming oil that seems to be a common issue with Subaru. Three months later the check engine light appeared again for the same issue as the two precious times. This time Subaru replaced the entire exhaust system and had the vehicle over a month. The low engine light seems to come on and go off whenever it feels like it. This vehicle definitely has an issue. So very frustrated and dont trust the reliability of the vehicle. I love the way the vehicle drives and handles but just dont trust that long term it wont have more of the same issues. This vehicle will be traded in for something other than a Subaru. :(

I have owned Hondas, Mazdas and Saabs and there is no question that the Subaru Outback is the most uncomfortable and annoying car I have ever owned. I just traded it in after only 2 years, and I am so relieved and thankful to have gotten rid of it. Just so that you know the importance of this, I always keep my cars 15 years. I have never, ever in my life traded in a vehicle. I usually keep my cars for 15 years and then sell them to a private party for a couple thousand bucks at the end, usually b/c they are in such great condition. I am writing this because I want to help others avoid making the same mistake I made, a very expensive mistake.I had a 2014 Subaru Outback, the Limited version, with the 2.5 engine, auto transmission. I was interested in this car because I had always heard how great Subarus are and I wanted a comfortable and larger car that was dog-friendly. I test drove this vehicle three times before I bought it. ***None of the issues listed below are either evident during a one-hour test drive, and/or become annoying until you have driven the car for a few months.*** I recommend that you ask for (at least one) day-long test drive of any Subaru, especially the Outback, before you buy one. Heres why I got rid of this car (NOTE: All of the issues below I addressed with the dealers and they told me this is all normal behavior for these cars; also many of these issues are common complaints from owners):Worst transmission in the industry. I do not know how anyone can stand to drive this CVT transmission day in day out. I had an automatic. Imagine stepping on the gas and the car feeling like its about to choke, like the transmission is failing. It is especially bad when the car is cold. I did not notice this during the test drive. I believe you have to have a few thousand miles on the car, and/or be in normal traffic or driving conditions to understand how bad this transmission feels. Rough, choky, sputtering doesnt even begin to describe it.Worst A/C in the industry. When you are in Arizona (or DC or Florida or anywhere where it gets hot) and its 108 degrees, the last thing you want is a car that doesnt cool. The A/C on these cars STOPS COOLING when you step on the gas. Dont believe me? Put your hand in front of the A/C vent and step on the gas. The A/C keeps blowing but the air is warm. Ridiculous. Worst seats in the industry. If you have even the slightest back problems, do not buy this car. Also do not even think of long road trips in this car either. The seats will kill you.Worst handling in the industry. Speaking of long road trips, another reason why you will not want to take long trips with this car is the fact that the car wanders on the road. You are fighting with the steering wheel constantly to stay in the lane. Yes, again, all this is normal behavior for this car, according to several Subaru dealers. And this wandering is among many issues with steering/handling that people have complained about on this forum, with little to no resolution. I rented a Ford Escape last weekend and I was shocked at how well that SUV handles, compared to Outback, which costs $10,000 more. (The Escape has other negatives, however.)Worst infotainment system in the industry. If this is important to you, keep shopping. DO NOT buy this car unless you get the navigation, which comes with a big infotainment screen. Otherwise you will be dealing with a tiny little screen that is smaller than your phone. If you have an iPod or a USB drive full of songs, good luck trying to get the Outback to play the songs, or specific songs. Want to find Dave Mathews Band? The song search is pretty much impossible. The Bluetooth is crackly and terrible (another common complaint). The audio sound is awful, but I know nobody buys these cars for acoustics and audio sound. Speaking of sound, also, the car is very very noisy, but I know no one buys these cars for the soundproofing either.Worst backup camera in the industry. The resolution of the camera is so bad, I dont know why they bothered with the backup camera to begin with. Dont expect to see much of anything from that camera if its raining. Worst auto body in the industry. When I go to Costco or whatever, I park my cars away from other cars, in the farthest space possible. Thats just how I roll. And yet this car already had several door dings and chips and scratches. The exterior paint/metal will not last 15 years. In fact, it looked like junk after only 2 years. The Subarus are also no match for bird poop or tree sap; both had already damaged the hood.Horrible fuel economy (I never got more than 19.7 mpg) despite being a supposedly green automaker. I only did city driving, but thats what I got. Also, the major reason why I did not buy the larger 3.6 engine is because I did not want to buy a gas guzzler. But in fact the 2.5 is also a gas guzzler. So I ended up with a really slow, under-powered car (read: zero pickup off the line) that guzzled gas.I do have two good things to say about this car. A, it doesnt require premium gas. And B, it has excellent resale value (because I guess theres a lot of people out there who dont care about the above-mentioned things and just want a car to haul stuff uphill or in snow). If your only interest is having a very basic AWD hauler, then this may be the car for you. If drive quality, comfort and fuel economy are important to you, arrange for full-day test drives, preferably several of them, before you buy. I feel like Subaru, especially with the Outback, tries to market itself as a step above other compact and intermediate SUVs. They should give their marketers a raise, because they sure conned me. Hope this helps someone avoid making the pricey mistake I made.

Purchased 2009 Forester in April and timing belt pulley failed in June. This happened after I had 90000 mile service. It now needs an engine replacement. Stay far far away from Subaru and their cars. You will be sorry. Post your stories to their facebook page so the truth will heard.

I am now experiencing problems with my 2013 Subaru Outback I purchased new from a dealer. I see on this forum, other who have similar problems. The oil light has come on several times and the transmission is surging and bucking at low speeds and while lightly loaded. Ive had the car serviced for these problems twice. The transmission is especially troubling as my warranty expires in 5,000 miles and they cant find the problem. (Design flaw?) So far, I spent hundreds on a throttle plate cleaning and an oil change that I didnt need. Subaru claimed that the oil was over serviced by Jiffy Lube. Okay. So drain some out and dont charge me $77 for an oil change. Plus, nth is didnt fix the transmission. Its still surging and bucking. Anyone else? Should there be a recall? Subaru might have the nicest people working there and might make a very safe car, but if its always in the shop, how would I know?

The first time this happened to our 2010 Subaru Outback was several weeks ago. I was driving down a hill, mostly coasting, when the car started jerking, then lost more power, continued jerking, until I pulled over. It ran fine in neutral; the check engine sign & brake light sign were on. When I tried to drive it ahead, it continued to jerk intermittently, so I had it towed to Subaru dealer. It did the same thing for them one time, but when they tried to check it with their computer system, nothing showed up & they had no clue what the problem was. The car then worked fine. I hypothesized that it may have been due to the winter gas mix with the added ethanol causing moisture build up, though we live in a mild climate, & that had never happened before. A week or so later, the same problem occurred to my husband. Again, he had it towed to Subaru, with the same results, i.e. it worked fine after it arrived at the dealership. Third time occurred 2 days later, but we were able to restart the car, & it then worked fine. Later in the day, it did it again, & my husband had it towed to Subaru. Check engine sign was on, the cruise indicator flashed on & off, and brake light was on. The car is still at Subaru. Their mechanics are driving it intermittently, and have not reproduced the problem. They suggest that our Costco gas is of lower quality & is probably the problem, but we do not believe that. Everything I have read about Costco gas indicates their gasoline quality is excellent. We did fill up with Texaco gas, but the problem showed up twice after the change in gasoline.

I was disappointed to learn that Subaru would not cover the cost of replacing the engine in my car that is burning excessive oil. It currently has about 69,770 miles on it, but the oil burning started around 40,000 miles back in 2018. It was still under warranty when this problem started but it didn’t fail the oil consumption test, and we had a baby so my wife wasn’t driving it much. Then we had another, so the car was only driven some weekends, especially with the pandemic there weren’t many places to go. Fast forward to now, the past year and a half the problem is getting worse because I started driving it daily. I found out some engines have an extended warranty because this is a very common problem with Subarus, but since my car isn’t a manual it’s not covered. I called them a couple weeks ago, and after not calling me back when they said they would or emailing me I called again and and found out they agreed to pay $5,000.Who agrees to pay more than half unless they admit their engines don’t hold up? The customer advocacy manager who called me (she must be the CEO of Subaru because she doesn’t have a manager above her) just went around in circles with me while refusing to acknowledge that this was a problem in 2018. She didn’t say I was a liar but pretty much she said it didn’t fail the test then so just because the oil light came on and there was no oil doesn’t mean it was burning.. O.. Ok? Even though the problem started 20,000 miles before the warranty was up it doesn’t matter. Subaru did offer to pay more than half of the $8000 engine replacement, but even $3,000 is a struggle for us being on one income, with only this one car. Even 70,000 miles is way too low of mileage to have this kind of problem.It seems this problem is very common and this is all very disappointing. Even being on hold with them you hear recordings boasting about “the Subaru family” and how much they care. Well I must be the black sheep of the family. We loved our 2010 forester and traded it in in 2015 for This one. We still thought we would get a new one after this one but if we have to pay for a new engine 10,000 miles past the warranty because of a common problem like burning oil that started during the warranty period (there’s cars 20 years old that don’t have this problem) then no thanks.We will not buy another Subaru again, not so much because of the problems, because hey problems happen, but we will not buy one because they are not willing to stand 100% behind their products (only 62.5% apparently). The car was burning oil at 39,000 miles and they admit that but it wasn’t burning enough to fail the test. Now it’s burning 23oz every 1200 miles. For a 2015 with 70,000 miles. I know, ridiculous. So anyways it’s a little more sentimental for us since we loved the car, but if owning a Subaru means needing a new engine at 70,000 miles then we will buy a different brand, and I recommend you do the same.

My wife had a 03 Outback where the engine destroyed itself at 84,000 miles. Blew head gasket with no warning, cylinder heads had to be machined along with new rings, etc. by Subaru. The car ran fine for 5,000 miles then everything started to happen again. I spoke to Subaru USA about the first incident and was told was off warranty. I had a 05 Outback which I just traded in for a Camry. Again at 84,000 miles, the car started to break down. CV Joints, timing belt and water pump, brake lines to front wheels were replaced, AC fan and fan blower were replaced, catalytic converter failed along with o2 sensors and to top it off, the head gasket was seeping. I have owned 6 Subarus since 1997 and this is it! The cars are great until you hit the 84,000-mile wall and fall apart.

2 days later, the call taker from SOA did send me the language of the contract, so I am satisfied. I also received it from the dealership in NY, so I am pleased, but I dont care for having to dig to find the actual language/details of such an expensive item.

Ive read all the rave reviews about Subaru’s reliability so I purchased a used Outback about 2 years ago. About 3 months into having it the motor blows all its coolant out at a stop light leaving me stranded. Get it home, fix the head gasket and its good for about another year and it overheats with lots of oil in the coolant tank - this time Im way out in the woods. This time instead of fixing the head gasket I buy one of those from Japan 50k motors and put it in and it immediately overheats so waste more time yanking it back out and the shop I got it from fixes it and I have to spend more time putting it back in. With the new motor in the tranny now starts puking oil out of the rear main seal so I get a rebuilt one because its cheaper than fixing the old one. Then the radiator starts leaking. The abs toner ring breaks which forced me to do wheel bearings, and the cv boots had all split. Ive been trying to sell this car for a while now but things keep going wrong. Right now the cam seals are leaking on the exhaust, so no one wants to buy it. Ive spent more money fixing it than on the car itself and has spent equal time broke than running. These things sell so cheap used Im at a huge loss. Dont buy a Subaru!!

Subaru MADE good vehicles... But, then they went cheap. My 2013 Forester burned oil worse than an old WWII airplane... Its normal, Subaru said. Traded it for a 2015 Forester, no more oil burning issues, but now a crappy CVT transmission that bucked, stalled and hesitated upon acceleration all the time... Its normal Subaru said. Well, no more Subarus for me. No more CVTs for me. Got me a Toyota Rav4 with a normal automatic transmission and ZERO problems in many miles ever since.All of these CVTs are junk and causing problems, just Google CVT Problems with Nissans, some Toyotas, Subarus, etc, etc., and be ready to read pages upon pages of negative reviews. Many manufacturers like Subaru and Nissan have current class action suits pending. What a joke! To gain maybe 1-MPG, they jeopardized the goodwill and loyalty of their customers. Good to know that many other companies have not gone this way. Maybe thats the reason they have top sellers like the Toyota Rav4 with a normal automatic transmission. Do yourself a BIG favor, avoid headaches and stay away from CVTs at all cost!

Very expensive repairs, poor gas mileage, the battery was a major issue, left us stranded at least 10 times in 2 years! Finally replaced by Subaru, but frustrating. There is no vent in the back so the backseat is sweltering during the summer. The service department at the dealership is great, the best part of owning the car!!!

I bought a used Subaru Impreza 99 at a local used car dealership in Jax, FL at National Automotive on Blanding Blvd. I had test drove it a lot that time! Well, after only having it for 2 1/2 months and a lot of break downs and a bad oil leak, my motor getting hot and smoking! It finally broke down and then my engine locked up and now thanks to them, I have no car now!! It was always checked on, always adding oil and when I put $10.00 in for gas, it barely even gave me a quarter of a tank!! It ate gas like nothing and I didnt have the money to keep putting in my tank!! This car is a piece of crap!!! Dont buy any Subaru car whatsoever!! I dont trust no one that sells them! Theyre a rip off!!!

I bought a brand new 2.5i wagon back in 2007. Car only has 25,000 miles on it and my check engine light just came on. It was code P1443 which can be a serious repair. My 6/60 Warr. that I paid a lot for just expired. This issue makes it very difficult to get gas into my car as the nozzle keeps clicking like I have a full tank yet I am almost on empty. These cars should not be breaking with only 25,000 miles on them!!!

I brought a 2007 Forester new, changed oil according to the owners manual. It started using oil from the first change. Now with 73,000 miles its using about 3 pints of oil per 5,000 miles. I took it to the dealer and they were unable to explain what was happening. I feel I should dump this thing before I have bigger problems.

Squeaking in the back end of 2014 Crosstrex - Ive taken my new car in six times within the last month for the same problem and the service manager tells me that its not a safety hazard so theyre not that concerned with it??? I will never buy another Subaru. Their service department is horrible.

Overall, I am a happy Subaru customer. I just wanted to let everyone know what the issue is with my vehicle. I purchased my 2014 Outback in February 2014. Since then, I am on my third head unit to repair Failed Connection on the receiver unit for my blue-tooth. Not a big deal overall, but when you drive many miles, its a necessity to have. Im worried that when my warranty is up, the cost to repair the head unit will be astronomical since they have to replace the entire piece instead of the bluetooth module. The dealer has been really great getting me into a loaner car, but it makes me nervous about the cost of the repairs when my warranty finally gives out. Has anyone else had problems with the bluetooth in the Outback?

Issue with headlight freezing, building up while driving when it is snowing. Not suitable for long driving or out of state especially when it is snowing (I mean not even continuous snowing). Very dangerous so do not ever do that. Gas tank keeps freezing, again when it snows, just a little cold temp outside and it always happens every time. Very inconvenient and unreliable as you have to fix that before you can put gas. Snows build up underneath. This snow should clear up or melted away already as the cars been driven 40 miles 2 way already. I have 2 2004 cars and one is a 2005 Subaru STI and never experienced any of this issue with the WRX LTD.Contacted dealer when it happened a month after driving it in October and was just advised to just pour water or use credit card to take out the ice build up around the gas cap and put w40 or wipe with it on both headlights when driving in snow or when you know it will be snowing later... The headlight I can figure that out because it is all LED and it was flushed inside and not mounted so this should be recalled and fixed. It just like the stoplight here in Illinois that they have so much issues when they all get replaced with LED. Not enough heat to melt the freezing snow (snow and wind), it caused accident because drivers could not just see it.I wrote Subaru like 5 times already about this. All they said is check with the Dealer??? They are both incompetent dealing with the customers once you purchased the car but they will answer all your questions when you are still buying it... Just buy something else. For reliability I have a 2004 Subaru STI and a 2004 Toyota Sienna LXE LTD AWD that are still on the road. Probably cars built in the past last long than newer ones. Ill trade this overpriced car and will just start leasing...

I was involved in an accident on November 9 and took my 2018 Crosstrek into a good body shop in town to get fixed. It is still there 6 WEEKS later because the body shop can’t get parts from Subaru to fix it! The last part they need is back ordered until Jan. 3! Ive tried calling Subaru of North America and my local dealer (Bob **, Fort Wayne, IN), and they keep telling me there is nothing they can do! My insurance only pays 80% of my rental, so Ive been paying 20% of the bill this whole time! I will NEVER buy another Subaru.

After experiencing failed paint on my 2011 Outback due to tree sap I foolishly traded the car for a 2013 and purchased the Simonize Package. They told me this would guarantee the paint if anything like this happened again. Well after having the car detailed by Subaru again paint failure. This time they told me it was caused by rocks hitting the hood.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

I need to give some history on my previous 97 Outback before getting to my current 09 Forester. The 97 Outback had no major problems till about 120k, head gasket blown. Problem fixed at $1800.00. Sold shortly after to buy a newly redesigned 09 Forester. Was told head gasket problems are thing of the past, so I purchased the 09 Subaru Forester with high expectations. Things Ive noticed since putting miles on my 09 Forester. During cold winter months the engine starts over very hard and until the engine is warm it sounds like a diesel. My guess poor lubrication. In cold weather the gas flap which is opened from a latch inside of my vehicle will freeze making it very difficult to gas up at the station. I live in a region that uses salt and the exhaust system is taking a beating. My radio when in use gets feedback from my engine at different revs. I stopped using my sun roof - the motor has been acting funny. At highway speeds above 70 mph the engine tends to use oil, have tried conventional and synthetic oils alike with similar results. The front doors have had rattles since day one, sounds like plastic on metal. Things which have been repaired and or replaced while under warranty: reprogrammed ac unit, engine was pulsating at stop lights at 12k miles, front wheel bearing high pitched whining sound at 35k miles. With that said the warranty is up. I have 76k on my 09 Forester, on my second set of brakes, second set of tires, second set of spark plugs, second battery. I went in for an oil change the other day at the dealer and on the multipoint inspection was noted oil bleed on head gasket. You can guess where this will be going. Quoted at over $2000.00 to replace the head gasket and at the 100k mile mark it is recommended that the timing belt be changed $950.00 and since I have a manual clutch transmission it will probably need replaced soon for $1300.00.On the positive side the symmetrical AWD system provides excellent handling in any road driving conditions, the engine provides ample power with great fuel economy and while under warranty there were no real issues. Now that the warranty has expired the wear issues are becoming apparent and Subaru knows it. Im sorry to say, this will be my last Subaru. Many fond memories of vacations in remote areas with my family camping and backpacking will no longer be made in my Subaru. I will probably give Toyota SUV or Trucks a try. My wife drives a 2003 Camry XLE and is still going strong!

I have a 2016 Legacy Premium 2.5 engine. I experienced a trembling being felt on the driver seat, floorboards and on the passenger seat. Ive had it in four times. This didnt happen last year when I bought the car and during the summer when using the A/C. Now this year when I use the a/c and the cooling fans go to high speed you feel this trembling. I went to the dealer for where I bought it and the mechanic said that that was normal. He even felt the trembling. He then said to switch to premium gas.I took it to another dealer and the mechanic felt the trembling also. He then said he would look into it. He called me back and said he sat in a similar 2016 Legacy and with the approx. same mileage and said it did the same. So he even said it was normal. If it is normal why didnt it do the same thing last year. Subaru of America said that there was nothing they could do because the mechanics said it was normal. It feels like you are sitting in a vibrating chair. They say it is normal then Subaru needs to fix this problem. What you pay for the car it should run smooth. I am very dissatisfied with the car and the service. There is something wrong with the fans or engine or trans. Does anyone have this issue.

I have a Forester, it’s a great car except for when the engine light and cruise control light goes on at the same time making the car difficult to drive. I have had this issue 6 times now from 2009-13 and each time I go to the dealership where I bought the car, they say the issue has been fixed but there are always added expenses such as my hose has a leak or etc. Obviously, if I had this issue 6 times, then issue hasnt been fixed. I have been told by the dealership this isnt an ISSUE and that the time lapse in between visits to the dealership are so far apart I shouldnt worry about.When I had this experience for the 6th time this week, I thought writing to company and saying, Hey, when are you guys going to figure this out? Its been five years and a lot of money and no one seems to be able to help me. So today I decided to do a little research. There is a whole site on topics about this issue going back to ’07 all the way up to my last entry… I am still researching. This issue is a big issue, Subaru. Wake up!

I purchased a 2006 Subaru B9 Tribeca last year (2012) from an original owner and was happy using it until one morning, the hood just popped up, slamming on the windshield while I was driving. Luckily, I was on a local street and was alone on the road so no accident happened, but my windshield was destroyed and needed replacement. Last month, the hood popped up again while I was driving at 55 mph and destroyed again the windshield. Luckily, again, no accident happened and I was able to stop and go home safely. I believe this model has a defect on the hood latch and Subaru should have recalled this a long time ago. See attached windshield repair receipts as proof of what happened.

I own a Subaru XV sport. Bought in 2016. Performance is good. Bad experience and disappointed. Recently found that the air cond Cooler Coil leak and the music player shorted. Spend large amount of money to replace both at the same time. Never in my life I have such an experience after owning about 10 cars throughout my 20 years. What a let down. I check with the sales guy and found out that I am not the 1st. Means there are flaws. Both is out of warranty. Also.. I Cannot imagine that major problem could have occurred in a Japanese car with a short period of time. Even Proton which is famous of problems does not have such major problem. Sincerely hope that the management to seriously look into such problem. What a let down.

My son Jake was killed in 2013 in a Subaru Outback in Montana. The commercial Subaru has on TV when they show a smashed up Subaru and all they say is THEY LIVED OR THEY SURVIVED. Well my son didnt live! Do you have any idea how disturbing that commercial is to me??? Every time it comes on the TV I relive the day I got the news my son was killed in a Subaru. Please, is there any way it can be taken off the TV? Im sure Im not the only person that has lost a loved one in a Subaru.

2015 Legacy - I have sent my car back to the dealership over and over again. The first time they said they fixed it! The second time they kept it for a week didnt not do 1 thing to it! I have pictures of my trunk full of water from every time it rains! I put so many miles on my car taking to the dealership constantly...

I purchased my new 2013 Subaru Forester in July of that year after having a 2003 Subaru forester for ten years hoping that l would get as good as run out of 2013 as l did out of the 2003. But in the three years that l have had this car (2013), l have a short motor put in at 100,000 kms which had to pull the motor apart twice as the dealership put the old shim valves back in it so they had to put it apart to put new shim valves back in. The front lower control arms bushes have been replaced twice both front CV Joints on both sides have been replace. Bluetooth unit has been replaced 3 times and still giving me problems. The HILLHOLD/ABS/ADC warning lights had been coming on repeatedly which l was told it was a faulty brake light switch. The sensor for the horn has also been replaced and all wheel nuts and hub bolts have all been replaced twice. So this experience has put a bitter in my mouth to back to buy another Subaru.

Bought a new Subaru Outback in January - no experience with CVT transmissions and salesman casually mentioned that one of the features was a roll back preventer switch. The reality is if you back up it takes a full 2 seconds after switching to drive to have any power. If you back into traffic and need to get away quickly - youre dead in the water. If youre parallel parking on a hill and back in, youre very likely to hit the car behind you - it just rolls back when you switch to drive.Lots of other complaints including much less than advertised gas mileage - about 10L/100km based on half city and half highway driving. Voice command system is a joke - with long delays and unasked for tutorials - Entertainment system not compatible with my 2 year old smart phone. And what really bugs me is the spring rewind on the seat belt is so weak that I am forever closing the door on the end of the seat belt - just one of many silly oversights. The swept back roof line and curved in rear door mean that there is far less storage space than you might think from looking at the storage floor area.

I leased Subaru xv October 2012. After 2 months it stopped suddenly. They said it was the flywheel and it was on the warranty. Then after another two weeks the clutch failed again and this time I was to blame. It was my driving style. Then after another one and a half year the clutch failed again! Before that I had my driving skills tested with the car authorities, who said my driving pattern was not a threat to neither clutch or engine. It does not help. I had to pay for the clutch and rental car. Never Subaru again. SHAME ON YOU, Subaru.

I replaced the factory battery after ~48 months. The new (alleged) 8-year battery from Costco worked as it should for one year. I went in for knee replacement surgery and did not drive the car for just under 4 weeks. When I tried to start it the battery was stone dead. My brother in law charged with a new, high-tech charger that let us track the charge values. At ~70% I tried and it started happily. I drove it for 30 minutes and hoped this was a one-time problem, like an interior light left on.A few weeks later I hooked up a utility trailer: this worked fine in the past, now the lights on the trailer come on and will not go out, even when I pull the key out (this shuts off all exterior lights). I listened to NPRs Wait Wait Dont Tell Me, and forgot to take the key out. Two hours later the battery was stone dead again. This is a new problem. I am sure its the car, not the battery, but the battery wont take more deep-cycles. Ill probably test Costcos battery warranty, but its not quite fair.

I came across this website and saw all the complaints about Subaru. Yes, the head gaskets leak every 80-100k miles and yes it can be expensive to have fixed but every car had its own problem, there is not a single car in the world that is perfect unless you buy it brand new, never drive it and keep it parked in a climate controlled garage... Gaskets are rubber or paper which both wear down and fail on any car. A lot of the reviews were about older used Subarus. If you buy any used car you dont know how the previous owners treated it. They can tell you they kept it well-maintained even if they didnt just so they can get their problem off to someone else. I have had my 97 Subaru Impreza for 4 years now. Got it with 120k miles on it and it had always ran great. It now has 233k miles on it and the only problem I have had with it is a wheel barring, knock sensor, MAF sensor, and breaks. My ONLY complaint is that the drivers and passenger windows freeze shut in the winter. Hondas burn Excessive amounts of oil and also have head gasket problems, Ford seems to have a lot of electrical problems, any car you look up you will find a problem about so when you get rid of your Subaru and get a Honda or something else, are you going to mope and complain about that one too??

Beware Subaru Starlinks incompetence. Ive had an incredibly dissatisfying customer billing experience... 6 months and counting! At the conclusion of my first years trial of Starlink, they auto-renewed my subscription, which Id already asked them not to. I immediately contacted them about the error. They suspiciously werent able to reverse the charge on my credit card. I was told that a refund check was in the mail. 6 MONTHS LATER, I STILL DO NOT HAVE MY MONEY BACK. I call every 3-4 weeks, and each time they tell me theyre sorry (!), and that THIS time the check is in the mail. Again and again and again. Needless to say, I dont believe them, and could not be more disappointed. Gimme back my money, Starlink!

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

I just bought a brand new Subaru XV in Turkey and on the way home check engine light came on and took it to several service stations over the last month but no luck so far. I requested them to replace the car but Subaru Turkey is worse than second hand car dealers... I called Subaru Japan but have not heard back from them either... Vehicle VIN: JF1GP3LC5EG204801, Vehicle Manufacturer: Subaru, Fault codes: P000A,P000B and P000C. I will never buy a Subaru again...

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

I have a 2013 Subaru XV Crosstrek, took it in for passenger side rear bearings to be repaired, they tell me they cant get the bearings off. They tried soaking it, tapping it, and no success. Now they tell me I need a new housing that the bearings, caliper and brakes sit on, the car is not even 3 yrs. old. That tells me thats a flaw in the making. From $500 to $1000. What now? Still waiting for the part as I type this message.

I purchased a used 2000 Subaru Outback in November 2011. The rear K-frame rusted through and the rear axle came loose in December. I paid nearly $1000 in parts and labor to replace it. A week or so later, I found out from a friend that I should look into a recall they had heard about. I came to find out that Subaru had issued a recall on that very issue. The sprayed undercoat for the 2000 Outback was insufficient and caused the rear frame to rot at an advanced rate. I contacted Subaru and they directed me to send them a copy of my bill for the damage, which I did.They took forever to get back to me and denied my claim, even though they contacted my mechanic and I was willing to submit pictures of the work in progress. They cited that the gentleman who had done the work was not a New York State registered mechanic, which he is not. Had I known of the recall, I would have had it taken care of the problem with a properly registered mechanic. I would have taken my car to a dealership for crying out loud. I took care of it on my own the most inexpensive way possible. Subaru should have reimbursed me gratefully as I probably saved them a large sum doing so. I feel they are being unfair and I should be compensated.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

Im so disappointed in a car that I expected would be my best ever. I have kept up on all maintenance and just this once did I push my oil change close to the manual recommended maintenance schedule of 7,500 miles and now the dealership is trying to tell me that that is why my motor blew. Then why does my maintenance schedule say every 7,500?!! And to make matters worse, no warning lights ever came on to warn me that the oil was low! How many people with new cars check their dip sticks every week when getting regular oil changes? So upset. I only have 106,000 miles on my 2010 Forester. I have never had any car that just simply ran out of oil because you missed one oil change. I know people in other brands that dont adhere to the rigorous maintenance schedule and never have problems like this. Furthermore, Subaru should not put in the maintenance schedule then to change your oil every 7,500 and then expect that I might find my way to the fine or other print that would tell me (we just lied. Only wait this long if you barely ever driven above 25 mph in the most pristine weather conditions!). Only $3,000 till its paid off and now I dont even know if I should fix it! So mad! I typically do oil changes between 3500-4500 miles but regardless. I live in the Motor City and have always taken slack for driving a foreign vehicle and guess what, now they can all have the last laugh because all my friends, Fords, GMs and other cars did not blow an engine for just once waiting as long as the manual said I could! Really?

We bought a brand new 2009 Subaru Outback in OKC just before moving to Colorado. We had no big issues with it until the engine blew at 57,028m. There were no engine or oil warning lights. The dealer said they would not cover the engine because we did not have all of our maintenance records. It was around $7k for the new engine. Not happy. Now, two years and less than 38k miles later, the engine is failing again. After the nightmare of the first engine mess, we kept excellent oil change records. The dealer says the engine is outside of its one-year warranty, regardless of our records. I took this up with Subaru Corp who graciously have offered me a $1000 credit on the repairs (a goodwill gesture) and the dealership has reduced the total repair cost to only $3800. So I have to pay $2800 for another engine. Is this how Subaru stands behind its products? Am I expected to replace my engine every two years? Not to mention it took them almost two months to get back to me with their decision. Meanwhile, we havent been driving the car so as not to damage it further. A huge inconvenience. Needless to say, I will never buy Subaru again and they will be hearing from our attorneys. There is no way this is normal.

We were very happy with our 2015 Outback until at 33k miles we dropped the transmission. Now we are in a fight with Subaru (Corp & dealer). Three hours after we tow into dealer, get a call that the rear differential caused transmission failure. We proved that wrong with 3rd party review of diff. Next they say front differential caused transmission failure - BULL. I was able to turn ring gear, rotate planetary gears, bearings. Now a tech from HQ is coming out to dismantle transmission. Subaru says this type of trans failure is not normal - smelled like smoke and still does almost one month later. Did this happen to you?

I bought a used 2012 Subaru Legacy from a non-Subaru dealership and 4 days later there was something wrong with the transmission. The dealership at first couldnt identify the problem. So I googled it and discovered what was wrong. Thanks to a YouTube video. They then didnt want to help fix it and my warranty doesnt kick in till 30 days after date of purchase. And the vehicle wasnt safe to drive, it stalled if I broke too hard. So I couldnt wait the 30 days and go without. I called Subaru and they paid $1000 towards the repair! They didnt have to do that and they did because thats good customer service.

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

We bought a 2015 Outback 3.6R Limited while it was on the train to Dellenbach in Ft. Collins, CO in Dec of 2014. My wife drove all the way up there in the snow from Littleton to avoid the poor reputation dealerships in the metro area. My wifes father totalled our old car and I talked the wife out of buying the 4Runner we both truly wanted for something a little more economical. Our teenage son was still driving my moms old 1999 Impreza Outback with 330k on it, so reliability didnt seem to be as much of a factor as much as the safety. While we lived in CO, not many issues aside from a windshield that is paper thin and cracks if you spit on it and snow gets wedged in the wheel wells just as bad as the old Subaru.Then spring came and we started having issues with the rear lift gate. The not so friendly or helpful employees at a particular stealership on Arapahoe and Dry Creek were defensive and accusatory trying to say we had the memory set. Take it up there and get a recall on the ridiculous eyesight programming, just for them to tell us they cant duplicate the lift gate failure. Of course not! You just unhooked the battery which resets the system! We just put up with the occasional rear gate for a year, I keep the oil and filters fresh and we move to the heat of AZ. The rear gate has been getting worse to the point that it rarely ever works no matter what pattern or manual intervention you do. Now our rear gate is completely useless. The dealership in Chandler is great and has noticed the latching being brisk and misaligned. BUT of course, they cant do anything about it until their body shop opens. Enough. First Bru purchase from us but many in the family over the years, this will be the final. All of the others have been traded or sold, we cant wait to get out of this car as well. We dont care about the electronics or the gimmicks, we wanted a reliable and functional vehicle like we had with our Camry. We will be driving back to CO to sell this car where we can get a better price for it and go shopping. Toyota quality has degraded over the years, it looks like the influence by Toyota Motor Corp is starting to show in Subarus product lines. Too bad, we wanted to like this super ugly car, it is comfy, drives ok for a boring CVT and the mileage is amazing. Cheap parts, poor assembly and lack of customer service makes our Subaru feel like a Chevrolet. Love. Its what makes Subaru owners wish they had their old cars back.

Very briefly. Loading suitcases on the roof basket on my 2013 SUBARU OUTBACK, I had to climb on the back edge of the roof, where I rested on my knees, and I even put a folded towel as to distribute the pressure. To no avail, the roof still gave up and got slightly bent. I am not a heavy individual at less than 180 Lbs. This particular model comes equipped with rails to allow the installation of roof baskets, and unless they expect that you load it from a ladder, the roof should have more strength. I can tap dance on my 98 NISSAN Pathfinder and the roof will not bend. I reported to SUBARU headquarters and they have declined any responsibility.

After driving a 2001 Forester we were so happy to get a newer version. We bought ours in February, it is a manual (2013 Forester) which we felt would only extend the life of a vehicle that has a reputation for a long life. Last week we got stranded, the clutch would not work, it would not go into gear. We had it towed to our mechanic who told us it was a common issue with manual Foresters where a part of the clutch breaks within the transmission and destroys the transmission. Subaru knows this is an issue because they have part that you can buy and install to prevent this from happening to the next clutch and transmission you put in your car. Wait, yes I said it... They have not FIXED THE ISSUE. They put a band aid on it and only AFTER you put a different transmission in.The Subaru is past the powertrain warranty of 3 years or 50,000 miles and we didnt want to pay $400 to get it towed an hour away at the nearest dealer so we had our mechanic fix it... Who by the way fixes TONS of Subarus. You would think Subaru would care about the little guy that helps them sell the reputation of their brand, the customer who shares the reputation of their brand, or THEIR BRAND! I called Subaru and they told me they would not talk to me, let me write a letter, review my situation, NOTHING because I didnt tow it to the dealer 45 minutes away when I didnt even know what was the issue. We cant do ANYTHING to help you is what I was told.I am thoroughly disgusted that they know they have an issue they dont fix and just keep taking our money. Instead of me telling everyone what a wonderful brand Subaru is, I will be telling them this story... You would think they would give me the money I paid for the used transmission just to shut me up and keep me as a customer.... But I guess they have enough customers and dont need me. Your loss Subaru.

Worst experience with this car. I had many other cars that never gave me problems. Decided to buy a brand new 2016 WRX STI. After 3500 km driving it, it had to have a $2500 fix on the car and now I wake up to the car not cranking. Tried boosting it but its not a battery problem. I should have gone for a Hyundai, at least it wont give that issue at 5000 km. Not complaining about the dealership, they have been helpful but complaining about the car.

I have found many things I hate about my Subaru. The biggest is you cant use any of the devices unless the car is running and you are burning gasoline. You cant listen to the radio or charge your phone or use your gps or talk on your phone through the radio. I used that for 10 minutes and my battery was dead. The heater does throw heat on your feet. There is a tube about an inch wide that comes down beside the console and that is all the heat you get. If you are in a hard rain storm, you cant see because the wipers do not run that fast. I have an SUV and the back hatch is so difficult to open or shut, I have to put everything down to open or shut it. I bought this vehicle due to Consumer Reports data. They apparently do not look at things like this. I hate it. Anytime I ask Subaru, they say that is just the way Subarus are. Now my radio screen has squiggly lines all over it. So bad I cannot see to back up or see the channel on the radio if the sun is shining on it. They said, Well, the radio works, doesnt it. If we were talking about a 57 Chevy, yes, I can hear the radio. But this vehicle radio is supposed to do other things and it does not because you cannot see them. This item I believe cuts into resale value. Anyone thinking of buying a Subaru should check out these items. If they are ok with them, fine. But I was not told nor did I think to check them before I purchased and Subarus do not come cheap.

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

Recently purchased a new 2015 Outback 2.5i premium. We test drove dealer car 3 times to confirm we wanted to order one, none available at any local dealers at the time. About 3wks after receiving our car, it developed a clicking noise coming from the gear shifter knob every time you went below or above 5mph, EVERY TIME. Nonstop, every light, every stop sign, all day every day. Dealer says its normal and refuse to fix. I keep reminding them it did not do it on any test car and it took weeks for it to show up on our car. How can that be normal? I would not have purchased the car had it made this annoying noise on the test drive and I certainly would not have paid for the car when I went to pick it up. (I did test drive our car prior to paying for it once it came in and there was no noise at all.) I am at the point of wanting to sell my brand new car because I just cant stand this constant annoyance. Wrote several emails directly to Subaru company rep, with them refusing to take any responsibility.

Major transmission issues within the first 25000 miles, 2 years. Brought my manual 2017 WRX in due to noise in transmission area. They said some parts need to be replaced (bearing, etc) and they installed plate, cover, spring, fork, bearing, flywheel and the whole thing. Picked it up on Wednesday and on Thursday while driving on the freeway something popped in the transmission area and the car was towed back in the shop (Carlsen Subaru in Redwood City California) in less than 24 hours from the time I had received it. This is absolutely unacceptable. I have been driving transmission manual cars for 30 years and to get this kind of performance at such low miles is scary.

2000 Legacy Brighton (Wagon). I brought this used for $5500 with 96,000 miles in 2010 or 2011. I currently have 201,800 miles. I did have a spark plug blow out. The mechanic used helicoil instead of replacing the head and it seems to be holding (wood-knock), fan relays failed once causing overheating. Just recently replaced a failed valve cover gasket (by myself in about 30 minutes). My hood release cable failed a while ago. Trunk latch is sticky now. The rear bonnet leaked until I replaced the entire rear deck lid. This used to cause the light sockets to fill with water during rains. I went through 3 light bulb wiring harnesses before replacement. Also, a victim of their infamous rear wheel well rust patterns. Ive replaced the exhaust once since Ive had it too. I love this car. Its quiet as a mouse and 100% beast in the snow. Im nervous about getting about getting another RU, as Ive seen some pretty negative reviews.

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

Because of all the driving I do (picked up my Crosstrek August 17th, 2019 as on 1-6-2020 I have 11,555 miles) I specifically purchased a Subaru. According to the website and window sticker, miles were averaged between 27/33 per gallon. Now I know that 33 is only under extreme optimal conditions. But I thought 27 wouldnt be an issue to average at all. That being said, my car has never averaged over 26.5 on any long road trip. Id never buy another Subaru and wouldnt recommend their vehicles to anyone!!!!

My vehicle is out of warranty and software on my head unit is out of date. There is a TSB to update it and fix multiple major bugs and in addition to allow mobile devices to connect. Some bugs can even be considered safety issue (e.g. backup camera lag - it takes 8 seconds for camera to turn on when car put in reverse). Based on Exemption to Prohibition on Circumvention of Copyright Protection Systems for Access Control Technologies act passed in 2014 car manufacturers cannot block car owners from updating their cars software on their own. I understand that such updates are done at my own risk and can possibly void warranty, which I don’t have any longer, so warranty coverage is unrelated to this case.3 other makes I own since 2014 allow owners to update head unit software and make all of the update downloads public. Subaru of America also had updates published and available to public until they removed it few month ago. I sent multiple inquiries to Subaru HQ and received a reply that I MUST go through authorized retailer service in order to receive updates. When I contacted retailer they stated that such updates can only be done for a fee and they can’t provide update media to a customer even when I agreed to pay for it. This is direct restriction of customer’s rights and it is done only for the purpose of making it impossible for customer to update their software on their own, forcing people to go through retailer services so Subaru can make more money. I love the company and this is 2nd Subaru vehicle I own, but this new business model is just unacceptable. It shows how Subaru as a company cares less about laws and its customers.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

I bought a 2008 Subaru Legacy (with EJ25 engine), took great care of her, synthetic oil and all and she has a blown head gasket. Ya, a 4-year vehicle, a reliable and expensive vehicle that has been properly maintained has a blown head gasket. At first, I was completely blown off by the service manager, Ron **, then I talked to the GM of the store, Brian **. He admits to seeing these cars with blown heads all the time, and its a known problem. Then I talked to Subaru America. Nothing happened until they admit there is a recall on this engine, but my VIN does not match?! Who cares about the VIN? Theres a known problem with the engine that even the GM says once its fixed, theres never another problem. That means its a factory defect, i.e., you need to recall and fix the $2000 problem on all these engines, not say, too bad, so sad to a single mother still paying payment on her car.

I am very pleased with my Subaru. The gas mileage is great and for a four-cylinder engine it has enough get up and go. The car has room for five people and plenty of storage room in the rear of the vehicle. I also like the comfort. I have owned one before this one and was happy with it also. However, I would have gotten one with satellite radio. It only has AM/FM and I live in a rural area and stations are hard to get.

Sorry to say this is turning out to be the worst car buying experience that either of us has ever encountered in over four decades of driving. First off the sales person lied to us about the accessories options available for our vehicle, and the finance guy was condescending. So I went to the parts department and began ordering the accessories that I was told were not available. The L E D side view mirrors were installed by the supervisor of the service department. He admitted damaging the inner workings of the mirrors and ordered replacements. Another trip back to the dealership and the problem was even worse. He tried to convince me that it was normal to see through only half of the mirrors as they could not be adjusted properly to be able to see the lanes to either side of me. He eventually got frustrated with my insisting that they be fixed to the way they originally worked, and told me to go home to my wife. I called the corporate office and it has been over two weeks with no resolution in sight. A week ago I try to remote start before I left to work. The STARLINK system would not connect. When I went out to the car to start it. The dashboard and ignition lights were blinking and it would not start. I had it towed to the dealership, they gave us a small dirty loaner car and yesterday, a week later, they called to say it was fixed and ready to be picked up. We made the trip there to find that it was not true, the vehicle was not ready as the STARLINK was still not working. Were back in the loaner vehicle, its the next day and we have not received another call about the status of our car. This car is two months old and its their top of the line SUV. Do I have a lemon? More to come.

I had to buy a new vehicle after my other paid off car was totaled by a person who ran a stop sign. I heard great things about Subaru so Just bought a 5-door Impreza with less than 15,000 miles on it. Did not notice it was a “base model” really as it had the Bluetooth and parking camera. The speedometer/tachometer cannot hardly be seen AT ALL except for a red arrow during daylight driving in sunlight. Can appear totally dark in bright sun! Very bad situation. Car does not have “auto” headlights but even turning parking or lights manually on in daytime does not help (as manual said could be done). This really is a unsafe design flaw. The higher option models have a better set up with the lights with lane assist. If you have a base model you are just stuck; cannot change the speedometer light level per the dealer. I wish I would have known this flaw before I bought this but I am happy with rest of car. At night all the speedometer lights and tachometer turn on red and can be seen easily but forget it during the day. I have vision issues and wear contacts so this sure doesn’t help. If I could have spent more for the higher option vehicle I would have now but was trying not to have a car payment still after I unexpectedly lost my other car and stay within my insurance payout. I may have to trade this in For the higher option later if I continue to like the rest of the car, we will see. I think Subaru needs to change this basic safety issue on its base models!! On Google there were other people who had complained about this. I noticed now too. I have only had this car 2 weeks and wish I would have test drive longer as I didn’t notice in the short test drive.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

I bought my new 2014 Subaru Crosstrek and it had steering and handling issues. Two trips to the dealer where I bought the car no troubles found. Feels like a new Crosstrek. Tried a different dealer service center. Test drive can not reproduce problem. At 11000 miles I had my local alignment shop check it and the alignment was out and one tire was not true. That tire is now on the back and can no longer be rotated. Top it all off, I find out dealer service centers are not required to have wheel alignment equipment by Subaru of America. This is my 3rd Subaru and the first 2 were great cars. This one feels cheap. Has rattles and the overall quality has gone way down in 10 years. The car sure doesnt feel planted like it has all wheel drive. Buyers, if youre looking at this car stay away from internet chat rooms forums because you will get nothing but sales people telling lies about how good their cars and the company are. Judging by the complaints here Im not the only person.

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

I purchased the 2015 Forester in Sept. of 2014. At Christmas I received as a gift a remote starter. Most of the time it didnt work. The installer reported to me that the battery was not in full charge and recommended I take it to Subaru as this was a common problem. (Factory installed battery is too small is the common conclusion now.) On 3/10/15 I drove it from Niagara Falls to Amherst (just outside of Buffalo) and was told it was fully charged and there was no problem with it. Of course it was fully charged after I drove 20+ miles. It continued to give me problems on and off until exasperated I stopped using it. And spring was coming.This winter has been mild so far and although I tried to use it I gave up until the really cold weather kicked in. I again took it to the installer of the remote and after replacing the starter parts it was still not starting but did start on their battery. They recommended I take it again to the dealer but I know that would be a waste of time and told them to get me the proper battery and give me the old one to take to Subaru with a copy of the receipt. I hate to drive that far (at age 72, 20+ miles is a long way) but I am so angry that with the 1st break in the weather I will. I will demand to be reimbursed, and also an apology for putting me through this.

I purchased a Subaru Legacy 2008 Special Edition after my Toyota Corolla was totaled in an accident, 5 years ago, as I hear it is SUCH a great car, great safety etc. I felt better buying a newer vehicle for hopes I would have to only do basic maintenance and not have any major repairs for at least a few years as my other car was 15 yrs old. EVER since I purchased this vehicle, it has been nothing but a money pit! It got sold to me with unbeknownst to me a faulty wheel bearing. I had NO idea and rode with a humming noise for several months thinking my car was fully looked over by the technicians and car dealership selling it (I paid 15k for this car mind you!) It needed tires also... so after $700 worth of tires and $300 for a wheel bearing on top of the 15k I paid for it, fast forward to I am now needing MY THIRD WHEEL BEARING!!! IN 5 YEARS!!!I dont do ANY heavy driving whatsoever, do not beat the car, I drive locally on sideroads 35-40 mph or less and sometimes a small drive on the highway to visit a friend. 3 wheel bearings needing replaced on a 9 year old car in the last 5 yrs of owning it???! I presume the 4th is about to go too... Not get past the wheel bearings failing, the car eats gas like no tomorrow. I eat a half a tank of gas in 3 days. Yes 3 days. Ever since I owned the car, (its an automatic) it constantly shifts rough and jerks hard sometimes shifting gears. Or is very sluggish (I have had the transmission checked and everything after I bought the car). Its like the car is choking on itself. I will NEVER buy another Subaru again! It has been costing me so much money. I cannot afford it. And for a safe reliable 4 door vehicle the insurance on it is as much as a BMW or Audi. I should have bought one of those because the parts are just as expensive as a expensive luxury vehicle! Thats another thing parts are EXPENSIVE! Now I took it to the shop and there is oil on the oil pan dripping out (I only have 88k miles mind you and get the oil services every 6 mos). And the entire dual mufflers and cat back is shot and rotting out and needs replacement (it costs over 600 bucks for that). I dont know at this point, but I feel like selling this money pit expensive mess of a junk by Subaru and finding a more quality vehicle that will not need CONSTANT repairs and attention.

I received yet another recall letter on my 2006 Subaru Forester from Subaru dated 11/11, this one for the front lower control arm. The letter said to contact the dealer immediately as it could cause a crash. I am told that the earliest date that the Subaru dealer in our area can deal with it is at the end of April, 2012 because the parts that need to be replaced are back-ordered. If this was the only time this happened I would not be so upset, but I keep getting similar notices along with malfunctions such as the steering column which stopped working, computer malfunction and rusted wheels that happen every few months, and which are very expensive to have repaired.

We bought an 18 outback last year October. It was in the shop nearly every month for various things that was wrong with it but mainly the radio unit wasnt working properly. After about 6 months of taking it in and them trying everything to fix it, they replaced the radio unit. Still had problems. The service manager told me that the best thing to do is set up a claim with Subaru of America. They were incredible. They offered me either an even trade of the car or a buyback. We chose the buyback. It took a while, but that was my fault as we were out of town a lot. They were patient with me and today they took the car back after inspection.I would buy another Subaru because the car drove well, there was just other issues that couldnt be fixed with that particular vehicle. But mainly I would buy another one because of the way we were treated by them. They were so nice and helpful, it would be worth it just for the customer service. I hope they treat everyone like this.