I need to give some history on my previous 97 Outback before getting to my current 09 Forester. The 97 Outback had no major problems till about 120k, head gasket blown. Problem fixed at $1800.00. Sold shortly after to buy a newly redesigned 09 Forester. Was told head gasket problems are thing of the past, so I purchased the 09 Subaru Forester with high expectations. Things Ive noticed since putting miles on my 09 Forester. During cold winter months the engine starts over very hard and until the engine is warm it sounds like a diesel. My guess poor lubrication. In cold weather the gas flap which is opened from a latch inside of my vehicle will freeze making it very difficult to gas up at the station. I live in a region that uses salt and the exhaust system is taking a beating. My radio when in use gets feedback from my engine at different revs. I stopped using my sun roof - the motor has been acting funny. At highway speeds above 70 mph the engine tends to use oil, have tried conventional and synthetic oils alike with similar results. The front doors have had rattles since day one, sounds like plastic on metal. Things which have been repaired and or replaced while under warranty: reprogrammed ac unit, engine was pulsating at stop lights at 12k miles, front wheel bearing high pitched whining sound at 35k miles. With that said the warranty is up. I have 76k on my 09 Forester, on my second set of brakes, second set of tires, second set of spark plugs, second battery. I went in for an oil change the other day at the dealer and on the multipoint inspection was noted oil bleed on head gasket. You can guess where this will be going. Quoted at over $2000.00 to replace the head gasket and at the 100k mile mark it is recommended that the timing belt be changed $950.00 and since I have a manual clutch transmission it will probably need replaced soon for $1300.00.On the positive side the symmetrical AWD system provides excellent handling in any road driving conditions, the engine provides ample power with great fuel economy and while under warranty there were no real issues. Now that the warranty has expired the wear issues are becoming apparent and Subaru knows it. Im sorry to say, this will be my last Subaru. Many fond memories of vacations in remote areas with my family camping and backpacking will no longer be made in my Subaru. I will probably give Toyota SUV or Trucks a try. My wife drives a 2003 Camry XLE and is still going strong!

Blown head gaskets at 27,400 miles. 2012 Outback, top of the line version, so granted, its not a new car, though we dont drive hard, have aged out of teen drivers, and follow service schedules. We live on a public transit line and this car has never, ever been used in rush hour traffic. Has anyone ever heard of any car, Subaru or otherwise, blowing head gaskets at mileage this low? Truth be told, this is our 3rd -- and no doubt last -- Subaru. None have made it to respectably high mileage. Theyre junk for high traffic suburban and urban driving. RIP, Subaru.

I have been a loyal Subaru owner over the years. As with other manufacturers being someone who has run a service center as well as being able to perform the task of replacing head gaskets and I cant understand why there hasnt been either a recall or class action lawsuit. I have never seen a Subaru that has not needed head gaskets. I currently drive a 2005 outback with 233000 miles, head gaskets have been done twice with machine shop labor performed every time. These cars are designed to fail. A lot has to do with battery location. Everyone has seen the bottle of special coolant conditioner at the dealer, why the need for it? And heres the simplest explanation, small amounts of electricity pass thru engine parts which reacts with the coolant and the metal in the head gaskets. Its a chemical reaction, over time it eats thru the gasket. Aluminum and steel do not mix as well. Corrosion develops so as you see by design it is set for failure which in 90 percent of cases the customer pays and you all know the cost - anywhere from 3200.00 to 4800.00. Now my car is at the dealer for a brake recall which failed while I was driving and lost brakes so I decide let me look around for another Subaru at some of the dealers. I only looked at cars between 85,000 miles to 110,000 miles, the ten I looked were a mix of Outbacks and Foresters, all had blown head gaskets all of them. So this car in my opinion and Im sure the opinion of many that this car is designed to fail so the dealer can make money and the fact Ive done over a thousand head gaskets in my career is disturbing. And they are all usually outta warranty so when it goes at 85000 your forced with a choice to either spend money on the motor which will blow the gasket again or trade in and get another. But also be mindful on that second head gasket job. The aluminum that the block was made of was so porous the threads came out with the head bolts so I redesigned the motor where the block has studs and you slide the heads on and use grade 8 nuts to complete torque specs. I shared the design with Subaru, not interested at all. So in a nutshell I did head gaskets at 87000 miles and 156000 miles. When I did the redesign it now has 233000 which by my math and experience Im either gonna be due for a head gasket job soon or my redesign has worked with relocation of the battery. Enjoy the photos, this is what had to be done to avoid buying a 5000 dollar used motor that more than likely needed head gaskets. I think Subaru owes it to its customers to design a quality engine. Youre making cars that stop themselves and tell when youre drifting in your lane but cant use better grade metal for the engine or relocate a battery.

I have a Forester, it’s a great car except for when the engine light and cruise control light goes on at the same time making the car difficult to drive. I have had this issue 6 times now from 2009-13 and each time I go to the dealership where I bought the car, they say the issue has been fixed but there are always added expenses such as my hose has a leak or etc. Obviously, if I had this issue 6 times, then issue hasnt been fixed. I have been told by the dealership this isnt an ISSUE and that the time lapse in between visits to the dealership are so far apart I shouldnt worry about.When I had this experience for the 6th time this week, I thought writing to company and saying, Hey, when are you guys going to figure this out? Its been five years and a lot of money and no one seems to be able to help me. So today I decided to do a little research. There is a whole site on topics about this issue going back to ’07 all the way up to my last entry… I am still researching. This issue is a big issue, Subaru. Wake up!

I have had to repair a leaking head gasket when car had 180,000 kilometers and also replaced back axle when had 160,000 kilometers. These were both very costly repairs. I am disappointed with Subaru and dont think their reputation is deserved.

I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

I bought my 2013 Outback new and Ive had nothing but issues... Two stereos replaced, drivers seat heater comes on randomly, cant charge my phone on the USB, lifters make noise and always have to add oil between service requirements. Ive had it to three different dealers, and found one trying to help get to the bottom of this electrical problem and corporate will not advise them what to do. Corporate tells me just have them send me an email and she never answers them back!

I recently purchased a used 2010 Tribeca 3.6 L engine, my first Subaru, and am rather pleased except for a howl in my automatic transmission. The sound changes as goes up through gears and especially noticeable from start through 2nd. Dealer has determined it is the alternator since engine speed also changes as gears change. Cannot believe any auto manufacturer would make their top of the line touring vehicle with this howl or whine as I have been told by others. Either way a defective alternator OR transmission needs to be replaced.

Purchased New. Cheap carpet and seat fabric. After 36k CV boot went, then driver boot 1k later. Boot rubber is thin compared to other car makers. At 68K, Rubber in throw out bearing went. At 68k, Power steering pump leaking. Cost? Almost 5K.

I had an Outback in 1997 and loved it... wish I had kept it. I recently bought a very well cared for single owner 2005 Outback 2.5i with 150K miles. I knew it had a minor oil leak... When it got worse, I fixed that, and while the engine was apart, put in many new parts including timing belt, hoses, thermostat, mounting bolts, machined the cylinders, etc. It was fine for 6 months and then had intermittent sputtering at idle and when starting to drive, along with after a slowdown off the highway to 35 or so and then speeding up again. I also noticed it was strangely low on oil, despite no visible leaking. My mechanic said that the prior owner did a (dealer-done) tune up without replacing the wires, so we did that and the problem seemed fine... for a while. 2 months later, same exact sputtering. One stall after starting the car and putting it in reverse but not driving yet. And... almost no oil in the car (again no visible leaks). Problem as yet undiagnosed so any feedback is appreciated! Also, minor complaints. Had to change the rear door latch when I got the car. The plastic latch that opens the gas cap keeps falling off. And now the drivers window button is sticky and sometimes doesnt want to make the window go up or down.

My 2015 Subaru WRX was great prior to the Pre-Ignition Recall and ECU reprogramming. They replaced my engine because they thought it was damaged due to the poor programming. After breaking in the new engine, I have significantly less power and the car is totally different. The dealership has been working with Subaru of America technical support and Field Engineers for months and have gotten nowhere! I am also outside of my Statess lemon law, although fully within my manufacturers warranty. I have not driven my car all summer and have been in Subaru Forester loaner for months.I involved Subaru of America customer service early in the process, and have experienced what I can only describe as the worst customer service experience of my life. Not only are they unwilling to help me get into a new vehicle, they provide no information on what theyre actually doing to fix the car. I can get better service from their call centers auto attendant. The truth is, they have no idea how to fix the car, but continue to drag this issue out. The Subaru dealer who has the car is at their wits end, and wants Subaru of America to do something to resolve this. They simply wont and I have absolutely no recourse other than to hire a lawyer and give him half of whatever he gets me. I guess this is what makes a Subaru, a Subaru.

I had a 2003 Subaru Forester. Like so many people, I purchased it based upon its reputation. Car ran fine for many years. At 129,000 miles the head gasket went. This cost several thousand dollars to repair. If you google Subaru Head Gasket Problems you will find many people with the same problem. Subaru claims to have fixed the problem in 2007. At 170,000 the car started leaking oil. At 184,000 miles car developed another oil leak from the engine. The cost of repairs for the leaks was in the thousands. I finally decided to trade in the car for another brand. Some things that you may not know about Subaru: Subaru has a reputation for leaking oil. There are 2 class action suits against Subaru because the newer Subarus burn oil. Subaru claims that it is normal for a car to burn a quart of oil every 1000 miles. Google Subaru Class Action Suit.Many of my friends that talked me into buying a Subaru have also abounded the brand for having similar problems. We have discovered that Subaru oil problems are difficult to fix whether you bring the car to the dealer or an independent mechanic. One other quirky item I learned when being a Subaru owner - tires must be replaced in sets of 4. I had good tires with 20,000 miles on them. One got ruined by a nail. I ended up having to buy 4 new tires otherwise I would have run the risk of damaging the car.

I wanted to buy Subaru xv premium 2015 Black From Bayraktar Subaru. They told me they will have in 2 weeks. And I told I will have 4 weeks because I needed to sell my old car. Then I sold my car faster than I think. I visit them 3 times and every time I visit they gave me 3 different date about cars arrival. At last they said they will have the color I want next month... maybe. Called their manager and got information about they don’t know when they will black cars arrival. They said it is normal. The only thing I wonder why they did not tell me that in the first time I was there when I said I wanna buy Subaru xv premium 2015 black...

Purchased my Subaru Forester in Greenwood, IN, a little more than three hours away from me. I didnt mind the distance because I thought I had found a good deal on a vehicle that I could depend on and would last me a long time. In the beginning of being a proud Subaru owner, I had all of my maintenance done at Gurley Leep Subaru in Mishawaka. When I brought up the excessive oil consumption of my car, I was told it was common for Subaru to consume more oil. They would always try to sell me unrelated maintenance whenever I was there. Eventually I stopped going there because I simply didnt like them. I brought up my oil consumption again at the new mechanic. They did a consumption test. Eliminating other causes, they determined it was something internal and were unable to perform the repairs because they didnt have the special tools unique to Subaru. So I went back to Subaru Mishawaka with the information.I took my car in as soon as I figured out transportation while my car was in the shop for the day. A shuttle bus to town was the only option Subaru provided for me. I received the call with the expensive diagnosis. Fortunately, I had added an extended warranty on my car when I refinanced. They covered some of the work. A new cylinder head gasket was the primary diagnosis. This time-they had a courtesy car for me. The tech was also kind enough to call and ask me if I wanted them to replace my plugs, wires, timing belt, ball joints, etc. while they were at it. He told me it would only cost me parts and not labor because they were already in there doing work, youll have a whole new setup under there. I agreed. I asked him about my sway bars. He told me they were fine. Ironically, this is one of the parts they told me needed to be replaced when I was in for my oil change.When I got my car back, nothing seemed different. I contacted Subaru again- I was told (again) that oil consumption was common in Subaru. I had a check engine light come on, I took it back to Subaru Mishawaka. They hooked it up to the machine, and said my catalytic converter starting to go bad. This was not under warranty. They changed my headlight and I was on my way. I returned to my local mechanic for maintenance. My car was driving funny and the light came on. The machine indicated I had a bad plug. I explained that I had recently had them change. The mechanic told me that it was the original spark plug to the vehicle, according to him, there is a marking on them when they come off the assembly line. This threw up major flags for me. I decided to go the Subaru Portage (which is just over an hour drive) and pay to have them check the head gasket to see if it was even replaced.I explained my situation, oil consumption, etc. They determined the head gasket appeared to be new. I returned for them to diagnose my car. They found another $2000 worth of work that needed to be done in order to stop the excessive oil consumption. The tech replaced: oil pump, crank seal, a/c belt, idler pulley, time belt tensioner, and PVC valve. My warranty was out by this time. I pick my car. I dont even make it through an oil change cycle and my oil light is on. I check my oil- nothing on the dipstick. I call Subaru Portage right away. I add oil as directed/ take my car back. They find oil pressure sensor and leak behind Lh camshaft seal front cover. I asked why this wasnt fixed when my car was in there 3 weeks prior. They did the repairs. I pick my car up again and AGAIN my oil is extremely low- I, again, hadnt even made it through an oil change cycle. I called, and went back.The tech wanted to do another consumption test. He wanted me to contact him in 1200 miles. During this conversation he asked me, what color is your exhaust smoke? What? I have no idea. I dont look at the back of my car when Im driving. My car has been here 4 times, and youre asking me what color my smoke is. I didnt understand this. He told me that I would either need to get a new motor or a new car. He didnt tell me why.I called him once my oil started getting low, which was before the 1200 mile mark. He restated that I would need a new motor or new car- that I wasnt leaking oil, I was burning it. I informed him Of this the very time first took my car to Portage Subaru. He said the piston rings sometimes go bad on these things, allowing the oil the slip through. So all this money that I spent fixing around the problem, I should of spent to pay off my car. Instead I owe on a car that is worth nothing. Instead, I have a car that failed to be dependable and last a long time. I feel that I was completely taken advantage of by Subaru.

The horn on my 2009 Sabaru Impreza started to sound spontaneously while sitting in my driveway. My son finally removed the fuse (my 21 year old son drives the car most of the time). This was in April 2011. We took the car to the dealership and they determined that the horn was damaged due to excessive outside force and that my son must have hit the steering wheel repeatedly with his fists or a hammer. The price to fix the horn would be $966.80 plus tax. My son loves the car and takes very good care of it. He told Donna that he did not damage the steering wheel and she told him to just admit it. The same thing happened a couple of weeks ago and the young man finally admitted it, she said. Again, my son said that he did not hit the steering wheel. He saw a tiny dent in the emblem on the steering wheel about a week after we got the car. But he didnt say anything to me and said he didnt want to bother the Sabaru people about it. It didnt interfere with the car at all and it wasnt worth complaining about (he knows better now). Now the cars inspection is due and it cannot pass without a horn. I have talked to the service manager and customer service. I have had several phone calls (long ones, as it takes about 30 minutes to get through to anyone) and learned that the Sabaru company has an excellent system for keeping a customer from speaking to anyone. I think they invented the run around. The people working in customer service are nice at first. But as they keep putting you off and you keep calling, they get more and more rude and abrupt. I spoke to Jeff, Bill, and finally Shirley. Shirley offered me 50% off the warranty rate which she said was $800. When I asked what a warranty rate was, she said that if the warranty is in effect, there is a certain rate that the customer pays. No warranty means the non-warranty rate which in my case she said was $1400. She said, Thats our final offer; take it or leave it.” She said she thought it was a very generous offer considering I did the damage myself. I told her that was exactly the point: we did not do the damage. I was skeptical about her actually being a customer service rep. So, I asked what her job title was and she said she was the customer relations manager for the entire region, whatever that means. I have written a letter to the corporate headquarters in Cherry Hill, NJ and a letter directly to the president of Subaru of America. I went back to Mid-Hudson Sabaru to try and reason with them. They again said that I or my son caused the damage. When I said that was not true, the manager said, Well, thats our determination and what you say really doesnt matter.” Also, I asked Donna if the $966.80 was the warranty rate or the non-warranty rate and she said it was the non-warranty rate. Then, I told her about Shirleys conversation with me and suddenly the $966.80 became the warranty rate. Donna said she actually did not know where Shirley got the $1400.00 price from. I told her that Shirley said she got the figure from her. Donna said that was not true (and they say Im lying!). Manufactured figures, lies, back peddling, avoidance behavior, and general disrespect have been nonstop since this problem began 9 months ago. I told them I would not pay the $400 as I did not cause the problem and it should be covered under the factory warranty and that my integrity was not for sale. They said, Whatever. Sabaru couldnt care less about my problem. That’s a nice company policy. I told the service manager, Rob, that I might as well give them the car back as we cant drive it uninspected. I said, I bet youll fix the horn then. He said, Of course. Then it will be ours. Dont buy a Sabaru. I never will again.

I bought a brand new Subaru Outback in 2005 and the engine completely failed at 51,000 miles out of nowhere in 2009. I fought Subaru on it for 3 months and they finally agreed to pay for the new engine. Now, after 3 years and 30,000 miles the engine has failed again! The car is only 7 years old and has had 2 complete engine failures. Subaru is telling me they cant do anything about it and they want $4000 to fix it, about twice what a local mechanic might quote.I spoke to my dads mechanic who has been working on cars in the same location in Palo Alto for more than 30 years (since before I was born.) He said that he wont work on Subaru engines because there is a major problem with them. They blow head gaskets and then Subaru tries to pin the failure on the mechanic or on the owner and it causes problems. Apparently, there are many mechanics here that wont touch them because Subaru legal is taking care of this engine problem.When I look online, there are dozens of sites about this Subaru engine problem, websites were hundreds of people have logged in and documented their head gasket failures at 30,000, 50,000, 70,000 miles. Way too soon for any engine to be failing. Subaru still denies theres a problem, but they redesigned the engine a few years ago and now its not failing in the new cars. Several folks have tried to put together class action lawsuits, but I dont think any of them have gone forward. Meanwhile, if you look on sites that give recommendations on buying used Subarus, they all say if youre going to buy one from roughly 1998-2006 with this particular engine, you need to make sure its failed once and had the major repair done. Otherwise, its not worth buying because it will fail soon. Thats crazy!From what I can tell - most people just go ahead and pay for the repair, some people get better deals, and a few actually get the repairs covered. It seems to depend entirely on how much of a fight you put up. A friend of my mothers has already had 2 new engines put in because of this problem in the first 80,000 miles, too, and he paid for them!My car is currently sitting at Carlsen Subaru in Redwood City, waiting to be worked on. It originally failed on Christmas Day. So, its been more than 2 weeks and nothing has been resolved. At this point, my goal is to get Subaru to buy the car back from me. Id be happy with Blue Book Value. I just dont want to deal with it anymore. And it breaks my heart because I love my car. But its given me 3 years of stress now, so Im done. Is there anything you can do to help me and other Subaru drivers? Thanks so much for your time.

I have found many things I hate about my Subaru. The biggest is you cant use any of the devices unless the car is running and you are burning gasoline. You cant listen to the radio or charge your phone or use your gps or talk on your phone through the radio. I used that for 10 minutes and my battery was dead. The heater does throw heat on your feet. There is a tube about an inch wide that comes down beside the console and that is all the heat you get. If you are in a hard rain storm, you cant see because the wipers do not run that fast. I have an SUV and the back hatch is so difficult to open or shut, I have to put everything down to open or shut it. I bought this vehicle due to Consumer Reports data. They apparently do not look at things like this. I hate it. Anytime I ask Subaru, they say that is just the way Subarus are. Now my radio screen has squiggly lines all over it. So bad I cannot see to back up or see the channel on the radio if the sun is shining on it. They said, Well, the radio works, doesnt it. If we were talking about a 57 Chevy, yes, I can hear the radio. But this vehicle radio is supposed to do other things and it does not because you cannot see them. This item I believe cuts into resale value. Anyone thinking of buying a Subaru should check out these items. If they are ok with them, fine. But I was not told nor did I think to check them before I purchased and Subarus do not come cheap.

After driving a 2001 Forester we were so happy to get a newer version. We bought ours in February, it is a manual (2013 Forester) which we felt would only extend the life of a vehicle that has a reputation for a long life. Last week we got stranded, the clutch would not work, it would not go into gear. We had it towed to our mechanic who told us it was a common issue with manual Foresters where a part of the clutch breaks within the transmission and destroys the transmission. Subaru knows this is an issue because they have part that you can buy and install to prevent this from happening to the next clutch and transmission you put in your car. Wait, yes I said it... They have not FIXED THE ISSUE. They put a band aid on it and only AFTER you put a different transmission in.The Subaru is past the powertrain warranty of 3 years or 50,000 miles and we didnt want to pay $400 to get it towed an hour away at the nearest dealer so we had our mechanic fix it... Who by the way fixes TONS of Subarus. You would think Subaru would care about the little guy that helps them sell the reputation of their brand, the customer who shares the reputation of their brand, or THEIR BRAND! I called Subaru and they told me they would not talk to me, let me write a letter, review my situation, NOTHING because I didnt tow it to the dealer 45 minutes away when I didnt even know what was the issue. We cant do ANYTHING to help you is what I was told.I am thoroughly disgusted that they know they have an issue they dont fix and just keep taking our money. Instead of me telling everyone what a wonderful brand Subaru is, I will be telling them this story... You would think they would give me the money I paid for the used transmission just to shut me up and keep me as a customer.... But I guess they have enough customers and dont need me. Your loss Subaru.

The car is very reliable and I have owned it for 6 years. I for the typical maintenance on the car and have had no additional problems. It drives very well and handles the snow well. After owning a car with cloth seats, I would consider leather. While the cloth cleans up well, its just not practical with kids and dogs. Its an older model and did not come with Bluetooth. It would be a nice benefit to have it. But price was a strong factor when choosing this car and it was affordable in comparison to competitors. I have a huge sunroof which I love. I love the large trunk space in my Forester and how the seats fold down flat in the back.

We bought an 18 outback last year October. It was in the shop nearly every month for various things that was wrong with it but mainly the radio unit wasnt working properly. After about 6 months of taking it in and them trying everything to fix it, they replaced the radio unit. Still had problems. The service manager told me that the best thing to do is set up a claim with Subaru of America. They were incredible. They offered me either an even trade of the car or a buyback. We chose the buyback. It took a while, but that was my fault as we were out of town a lot. They were patient with me and today they took the car back after inspection.I would buy another Subaru because the car drove well, there was just other issues that couldnt be fixed with that particular vehicle. But mainly I would buy another one because of the way we were treated by them. They were so nice and helpful, it would be worth it just for the customer service. I hope they treat everyone like this.

2013 WRX with less than 40000 miles on it is about to receive its 2nd engine replacement. Always kept stock and always maintained to spec. I use to shrug off WRX stories about blown engines, assuming that the drivers were somehow neglecting or abusing the cars. Ive been proven wrong. Oil bypass and burning, spun ring lands, leaks coming from everywhere... it is all real. Heed this warning... Subaru under engineers their boxer drivetrains and you have a 2/3 chance of owning a nightmare car. The perception of a reliable Subaru is just clever marketing and die hard fans trying to boost their own egos. Id never buy another one.

Driving on the interstate, my 2016 Subaru Crosstreks transmission utterly locked up. Without warning, the car ground to a halt in the middle of the freeway and would not move, either in forward, reverse or neutral. Other cars swerved to avoid me. One car hit mine from behind and spun my car 180 degrees, placing me directly in front of oncoming, high-speed traffic. The car has only 18,100 miles. Anyone else experienced such a problem?

Being a Subaru owner brings peace of mind to many drivers. With an all-wheel drive transmission that is supposed to be the best in AWD, and an engine that is supposed to go 300 thousand miles, many people feel like they made a good choice in purchasing a Subaru. However, I have news for those of you with false hope. My car made it 30 thousand miles before it needed a new engine. The whole engine was replaced which cost about 10,000 to repair (what I was told by the technicians). A field technician inspected my car for abuse; of course he didn’t find it, instead he found that it was a manufacturing defect. One month later I got my car back.At 33,000 miles my car was once again “like new”! However, only 26,000 miles after a new engine, a “defective camshaft pulley” broke causing damage on my camshaft, valves and overall one of the heads. I was simply driving down the road and it felt like the car ran out of gas and it would not turn on again. Subaru did not cover the tow. Once again they repaired my car which took another month. I would like to mention that they did in fact cover the repair once again because my car is under warranty. The 2nd major repair was also a few thousand dollars. One mile down the road from Subaru (Bob **, Subaru, West Lafayette, IN) a carelessly installed fuel-like sprayed gas all over my hot engine! This has honestly put my life in danger. The car could have caught on fire or blown up!!!These bad repairs and “defective” parts from Subaru make me feel like my sporty car is made out of glass. I drive my “sports car” like if it was an old car that could break at any time. OF COURSE I NEED EXTENDED WARRANTY. My car is a little over 1,000 miles away running out of powertrain warranty. Keep in mind these repairs happened 1 month ago. Later I got into contact with Linda **, the Subaru of America Customer Service Supervisor, and she said there was nothing she could do to help me. Such a massive company like Subaru could not offer help for a defective car they sold me. They could not offer me extended warranty, they could not give me extended warranty at a discount, NOR COULD THEY EVEN SELL ME EXTENDED WARRANTY. Im not asking for anything more than extended warranty from whoever you would like, or the $2,000 it costs so I can buy one.How can Subaru not do such a simple thing? They sold me a defective piece of junk and I have to deal with it. They do not back up their own cars. I would not recommend that anyone buy a Subaru in the United States. It will break. It will be expensive. And it will certainly not last 300,000 miles. If you have warranty, at the very least it WILL be an inconvenience not having a car for a few weeks while it is being fixed. Please tell me if you think my car will make it 200,000 miles at least.I am very unhappy with the customer service Linda ** provided me with. She did not do anything towards helping me. She did not meet me halfway nor tell me who I could speak to that would solve my problem. She also talked to me in a disrespectful tone which honestly could just have been her “customer service” voice. I need 100,000 or 4-year extended powertrain warranty. Is really impossible from Subaru? Please know I am awaiting for this issue to be resolved.

Great vehicle. Runs great and has good gas mileage. I love the heater and air conditioner. Also, I have friends that have bought the same model and they spoke highly of it. I definitely would not want to trade or sell it. Would recommend it to a friend and would definitely purchase another one.

Last week, my wife was pulling into a parking spot at 5 MPH when our 2005 Subaru Forester suddenly sped up and hit a fence in front of the parking spot. Then it began reversing rapidly and backed up for about 12-18 feet and hit a wall. Then, it suddenly died. The car had some damage to it, and our insurance company is totaling the car. She is an extremely careful driver, and this was either a transmission or engine failure. There are others on this forum and elsewhere who have had a similar issue with their Forester. Hopefully, Subaru will do something about this.

Subaru made net profits of $480,000,000 (Reuter.com) in 2012, billions of dollars in gross profit and yet, Mr. Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, refuses to provide me with some oil. I purchased a new 2011 Subaru Forester. The computer system crashed at night in the rain on the freeway with 5 passengers. The engine failed in the Joshua Tree desert. Subaru finally replaced the engine short block after great time, energy and resources expended by me. The seat belts were recalled, parts (gas door opener) fell off; etc. Car has a horrible overheating problem that they cannot fix. Car continues to consume oil such that I have to add oil between oil changes. After many failed efforts, I wrote on Dec. 24, 2012 to Takeshi Tachimori, Chairman, President, and CEO of Subaru of America, stating that: engine short block malfunctioned; ECM reprogramming required the vehicle emission recall campaign (Nissan Subaru dealership claimed that they had reprogrammed ECM on 24 Feb. 12, & on 25 July 12. Mazda Subaru dealership claimed that the reprogramming had not, in fact, fulfilled this recall malfunction, and that they had to fulfill this reprogramming on Dec 21, 2012); seat belt recall; tank lever broke within first 100 miles (See repair, 26 Apr. 2012); replaced motor is still, as of Dec 21, consuming oil. In conclusion, 100% of authorized Subaru repair shops/mechanics spoken with state that it is not normal for a new Subaru with less than 15,000 miles to consume any oil at all, period. I asked billionaire Tachimori, for simply, I am requesting of you, that you authorize the local Subaru dealerships I have used (copies enclosed) to add oil to my car between oil changes without a cost to me. So little is asked of the Subaru billionaires, yet they refused. I will provide free advertising to any Toyota dealership. I wish so much that I had purchased a Toyota again, not a Subaru. If Mr. Tachimori will allow oil to be added when low, I will graciously provide a retraction.

Subaru Outback Impreza 2013 - Around seven months ago, I heard a scraping sound coming from the right side of my car as I was driving. When I pulled over, I noticed the front of the side bumper was dragging against the ground. Completely horrified, I had my passenger lift it from inside and hold it in place until we could get to her place where we taped it (to avoid further damage) until I could get it to the dealer. At the dealership, they sent me to Parts, and told me that this would need to be filed under a collision repair, and that the part they needed to order and paint would either be $600 out of pocket or a collision incident through my insurance. As it is a leased car (and did NOT interact in any way with any sort of collision), I was hesitant to pay out of pocket, but decided that was the best move. Until....A week ago, I was driving with family in town. When we got to our destination, and after a few trips back and forth from the car, to unload our possessions, did we notice that the frame around the light in the front of the car, a grey frame that must be no more than 14 by 10 had completely fallen off and was nowhere to be found. We checked the other side and saw that its light frame was still there. Same side as the side bumper incident but of course, nowhere near the part that had previously become loose.(Frankly, Im not sure how the side bumper was ever secure, because if you take a look at whats against the vehicle frame behind where its supposed to be, there are a series of small plastic knobs that seem too flimsy to carry such weight. In fact, we really thought we might be able to get the bumper back on seven months ago because it seemed that easy and there was no damage to the bumper, aside from some scraping it had endured against the road. A few of those knobs were bent and broken, from the inside, so I really thought that when I took it in, they would see this was an internal issue.)Alas, thats not what happened. And like I said, I offered to pay the $600 when the part came in. It took several months to get that call and at the time I did not have the money to pay, so I put it off. Then, this past week, when the light frame mysteriously popped off the car, I called the service manager at Subaru and was greeted with a very rude response. He did not understand how this could happen, as, Parts just dont come off cars. Well, sir, they do. And they have. And I cant be the only one!He questioned if someone had popped it off and taken it. I laughed. When? While Im in the grocery store? At night at the foot of my driveway? I live in a house, in a quiet neighborhood. And that part was still there before we took off on our trip. No. This likely happened while we were on the road. The real question is: Should a pot hole in the road or a rock or anything on the surface of what were driving on be the reason why a part just pops off? Probably not.With that said, please respond if you have had ANY issues with your Subaru where parts suddenly pop off, especially on the exterior of the car. Light panels, frames, bumpers. I didnt even know it was possible for this light frame to pop off like that. I was questioned repeatedly as to if there is any damage around it, and though I kept telling the same story, I was asked if there was any kind of an accident. There wasnt. And when I take it in to the dealer, they will notice that. I understand where they are coming from. But, Id also like to come in armed with evidence that this CAN happen and DOES happen to other Subaru drivers.I am a two-time Subaru driver. The first vehicle was a leased 2011 Outback Sport, same make and model, and I drove it across the country twice. Zero problems. Ive had this vehicle for under a year, and Im already dealing with parts falling off. Once again, please respond if you have had any similar experiences. It will make a better case. I appreciate it!

Time proven and highest resale value of all car brands. Customer loyalty second only to Ferrari. Subaru owns the winter with symmetrical all-wheel drive, out-performs every vehicle in its class.

We bought a new 2019 Subaru Crosstrek. It has the Worst gas mileage we have ever seen in a vehicle. Its getting 13mpg. We have owned it now for 3 months. Now the dealership has says it will get better the long we own it!! We would like to file a lawsuit against Subaru and the dealership for false advertising this product. It does not get Nowhere what they are advertising. Maybe we bought a bad one. If so we would try another Subaru.

When we purchased our 2014 Subaru Legacy it seemed to have a slow turnover. It has 8,000 miles - we bought it September 2013. Im wondering if anyone else has had this problem with their Subaru Legacys starting slow? And if youve purchased a new battery, which battery have you purchased to replace it? Or did you get back to the dealership and have them give you a new battery?

Love my Impreza--its my second one. Comfortable, feels safe, lots of well thoughtout extras. I researched a few dealerships before buying/servicing--some do it better than others. All in all, would buy another and recommend.

While on vacation our 2018 Crosstrek with 1900 miles stalled while driving 4 times. I was driving my daughters car and almost hit Crosstrek husband was driving because car kept stalling. When we returned car went to shop. 1st time it did it on service tech. They could not find out what was wrong, it is in shop after a week for 2nd time, Subaru is aware and we have had loaner for 2 weeks now, car is unsafe, Subaru did not like when I said Class action and asked that I would not call an attorney till after they look at it the 2nd time but I made the call and he is looking into legal action. These cars are a danger to all that drive them, I owned 6 Subaru’s and will not buy another from them.

The Subaru flagship has terrible engine alert system. Apparently, when there is an engine problem instead of just a check engine light, all feature lights go on and the extra safety features, eyesight etc. become disabled! Subaru service says that the car does this so youll bring the car in to be serviced and that most cars do this. I have never had this experience. Why disable any safety features! We are dealing with the all lights on, no safety features, for the second time. When I inquired about our lost garage opener left in their loaner car, that loaner was out more than two weeks because they couldnt figure out what was wrong with the owners car. I thought I was buying a good car for my son and now Im really starting to wonder.

The Subaru B9 Tribeca sounds like time when you shut any of the doors, or the close the hood, or the back door. Does not sound like it a good quality vehicle. It jumps into drive when you go from park to drive or even reverse. The CS players in the car go out after only a few times of use, and then it will cost you around $2.000 for a new one.

While I love the car I purchased in November 2013, I have yet to have the dealership iron out my motor vehicle tags. Id like to escalate it to the CEO because Im tired of wasting my time. If you have located the email, please send it to me.

I bought a used Subaru Impreza 99 at a local used car dealership in Jax, FL at National Automotive on Blanding Blvd. I had test drove it a lot that time! Well, after only having it for 2 1/2 months and a lot of break downs and a bad oil leak, my motor getting hot and smoking! It finally broke down and then my engine locked up and now thanks to them, I have no car now!! It was always checked on, always adding oil and when I put $10.00 in for gas, it barely even gave me a quarter of a tank!! It ate gas like nothing and I didnt have the money to keep putting in my tank!! This car is a piece of crap!!! Dont buy any Subaru car whatsoever!! I dont trust no one that sells them! Theyre a rip off!!!

I purchased a 2009 Outback 2.5XT manual transmission new. For the first 60,000 miles it was flawless. Shortly after the 60,000 mile service, the check engine light came on and the dealer said the rings in the #4 cylinder were stuck. The engine was removed and repaired. Approximately 3000 miles later the incident repeated itself. Once again the engine was removed and this time all of the rings were replaced (at my suggestion) and the valves ground. Shortly after that one of the air tube valves failed. Then a few thousand miles later both the NOX and oxygen sensors failed. Then at 73,000 miles the engine started knocking but no check engine light. At the bottom of the pan directly under the oil pump intake there is a large dent but no scratches or any sign of impact. The dealer says that the restricted oil flow resulting from the dent caused the connecting rod bearings to fail. I am a 78 year old engineering executive in Southern California. 90% of my driving is on the freeway, no off road, no dirt roads. I cannot believe a modern car can have these kinds of problems. This is my first experience with Subaru. Subaru paid for the first 2 overhauls but I have paid for the other repairs and am expected to pay for a new short block replacement.

Damage to our 2012 Subaru Legacy 3.6R Limited - When my wife was backing out of the garage, the transmission jerked and caused the vehicle to graze the workbench causing damage to the left front wheel well area. Though we took the vehicle back to the original dealership and they admitted several updates on the transmission needed to be done, Subaru of America feels this was strictly due to driver error and refuses to pay for the damages. There are many bugs on the computer from other consumers regarding transmission problems on this model as well as several others. But they will take no responsibility even though the repairs would be less than $550.00.

Driving on the interstate late one night we started hearing a knocking in the engine of our 2009 Subaru Forester and discovered that we had no oil in the car. We have always done regular maintenance on our vehicle with regular oil changes so we were shocked to find out there was no oil in the car. Neither the oil light or the check engine light ever came on to warn us there was a problem. Our engine only had 94,000 miles on it. After researching on the internet we found that this is an ongoing issue with the 2.5 liter engines that Subaru has known about for years. We filed a complaint with Subaru of America but were told that since a couple of the oil changes were done at just over 6,000 miles that they would not help us with the cost of fixing it. They want $5,000 to rebuild it or $6,000 for a new engine. Today, we are taking a trailer to the dealership in St. Peters, MO (Lou Fusz Subaru) where our car now sits and loading our car up to bring home. We dont have the money to fix it. Subaru vehicles dont live up to the claims of their advertising and this is not a vehicle I would hand down to my children! We plan on eventually getting it fixed and rid of it at the earliest opportunity. I will never have another Subaru.

I have never had a Subaru where every month or every other month I need bulbs replaced. I just had it in for inspection and there were 3 bulbs to be replaced. Not feeling excited about owning a Subaru. I have owned two others and they were great vehicles. Makes me want to trade it in... Worse Subaru I have ever owned.

In 2012, I was attempting to park in a space with my foot on brake when I heard a roaring noise from engine and car sped up a incline and hit a tree smashing front. It then careened backwards hitting another car and continued in a backwards drive hitting another car and then smashed into a brick wall and stopped. Police were amazed I was alive. Brought up case with Subaru who denied claim. Just discovered another owner in your comment who had same experience as I did. I am reopening this matter with Subaru.

They charged me $84 for wiper blades! They changed the brake fluid in just the reservoir and nobody does that. For another $80, Ill go to another mechanic-parts store from now on.

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

Id like to share with you my experience with newly purchased Subaru Legacy 2015 (Basic Edition). I purchased this car a month before my lease was coming to an end. I knew I was going to go for a basic trim package, and I ended up doing so without actually seeing it for couple of several reasons. First, dealerships simply DID NOT have basic trims in the showrooms around my area. I trusted the company to deliver something that any other normal automotive company would do. Like Toyota or Honda. For the price I pay... you know what I mean. I did assume that basic trim would be more modest but did not anticipate that it will be borderline dysfunctional. So, after couple of days of driving, I noticed that my little daughter shoveling some dirt into suspicious hole in the trim (see pic attached). At first I thought it is misalignment. Then I thought, it must be bad molding that shrunk during manufacturing. Until I saw identical issue on the other side. This discovery made me question other parts of the car, so I did some QC around and found another issue with the rear window defroster (see pics attached). These two issues quickly got complimented with another annoying feature of the Subaru Bluetooth, where there is absolutely NO WAY to inset a pause sign between the numbers (comma or P, depending on phone model - I tried both), which prevents me from using most of my numbers to overseas, or calling to a corporate numbers with extensions. Not so much for a safety and hands-free dialing. This time Subaru designers also decided not to bother with ability to edit the number - it can be either manually dialed in or loaded from the phone.I decided to pay a visit to Willowdale Subaru Service Center, where I bought my Subaru from. Two polite gentlemen assisted me in my quest. They quickly resolved my concerns with the defrosting system. Apparently, it is a design feature. In my honest opinion, decision to spare for a client additional luxury of clear rear view and leaving minimum needed to pass under bar of safety regulation specs is not the best strategy for a company that wants to earn loyalty in tough competitive market. As for the gasket, shop foreman ** took me to another basic trim Subaru Legacy 2015 and showed me same trim feature there. I guess, the intent was to convince me that it is perfectly normal to have it.Luckily for me, I just happened to find another Subaru Legacy (2014 year) in the showroom that had exactly same trim design - that car actually had a gasket or caulking that tightly closed the gap, and by that logically protecting the inside of whatever is inside the threshold frame from the weather elements (Canada has very salty roads during winter time). Same sort of protection (plastic flap that capped the trim from inside to prevent outdoor dirt to get under the threshold) was on the front side. My 2015 did not have this either. Just white plastic abruptly ends leaving a finger-sized gap. Foreman ** promised that he will inquire on availability of the gasket with Subaru manufacturer. I will wait for 1 week to get the answer. Frankly, as snow hit us already, I would expect gasket to be installed by then. We will see. As for the Bluetooth - Subaru did not have a plausible explanation.

I just bought a 2014 Subaru Crosstrek and have only had it for 2 months. I was driving on the freeway going about 65mph when my Crosstrek felt like I had no control of the wheel, it felt like the wheels lost grip to the road. I slowed down and it corrected itself within seconds. I thought, Wow that was strange. I was on the bluetooth with my husband and he told me to pull off and see if the tires were low or flat. I did no problem with the tires. He drove it when I got home and it felt fine. We just thought maybe something on the road. Car drove fine for a while then 3 weeks later I was driving down the highway in the desert area and the wind hit my car and my car starting swirling all over the road. I held on to the wheel and slowed down. It corrected itself and continue to drive fine. I thought, Well maybe this is how suvs drive. Last weekend we were almost killed in this car. We were coming back from our cabin going 40mph in a 50mph zone when the wind hit my car and cause it to go out of control. The wheels were not griping the road correctly and we started to slide we could not correct the car. The steering wheel was not responding it would not do anything! We went over the embankment about 20 feet down and rolled about 4 to 5 times before coming to a stop upside down. We survived but are pretty sore and banged up. Please if anyone is having steering problems with your Subaru take it back!! I feel that this car had a defect in the steering system or the AWD system. Unfortunately, since I was not hurt bad no one will investigate to see if this car had a problem!! Please be careful, I dont want anyone else to go through what we just went through!

I have had several issues with my new Subaru since the day I purchased it. I will start by saying: Subaru - Subarus Love slogan isnt in regards to quality, but rather a self-serving exaggeration of safety features that should already exist on all modern vehicles. The companys response to customer loyalty is undoubtedly a mid-gray Meh. 1st Issue: Rear view mirror fell off while driving on the highway at 60 MPH. I nearly wrecked as the mirror actually fell into my lap. Took the car into the stealership and they fixed it because I had purchased the GOLD warranty.2nd Issue: At about 2K on the odometer, I could hear a tinging sound while warming the car up in relation to clutch pedal input. I read that this could be part of break-in and so I did not take the car to the dealership for inspection. 3rd and Final Issue: At approximately 19,5K, the engine failure while accelerating to highway speeds of 70 MPH on dry pavement (mild incline).Resolution Attempt #1 - 1) Spoke to Subaru of America about what had happened. 2) Subaru had the car towed to the dealership for inspection. 3) 3-4 weeks went by and no engine inspection or tear-down was performed. 4) No mention of loaner was ever provided to me (I am a Gold warranty customer). 4) Dealership continued to tell me that they were waiting on Subaru before they could perform tear-down. 5) Subaru continued to tell me that they were waiting on a field representative to inspect the car first. 6) By the 4th week, after no positive response from either party, I retracted my vehicle after the service manager at the dealership gave my wife quite the go to hell attitude.Resolution Attempt #2 - 1) A few weeks later, I contact Subaru asking why they never got back to me or the dealerships service department. The answer was: We havent heard from our field representative, but we will keep trying! 2) A couple of days later, Subaru contacts me and we start a back and forth dialog ending in we will give you $2500 off any new Subaru (rebate). I was told to take the car to the dealership first. 3) I contact the dealership sales department and they pretend to care about my situation. I am told: We will see when a good time is for you to have the vehicle towed in to our service department. 4) In the end, nobody communicated the good time to have the car towed in. My problem was too much for the dealership to handle.I am a 3rd time Subaru customer and the way I have been treated is absolutely unacceptable. At no point did I lie nor cheat nor change my story. I made it clear that I would accept full financial responsibility if the engine failure was my fault, but only asked that Subaru do its due diligence (for a Gold warranty customer) and actually see what caused the engine failure. I am 99% positive I know what caused the engine failure and it is most definitely related to the quality of assembly which I am afraid Subaru lacks the integrity to admit (see attached image). Instead, Subaru would rather assume I am to blame and !@#$ all over what used to be loyalty. Go buy a quality vehicle built by a company that cares about its customers and rewards loyalty. Read the reviews first and dont believe an ounce of what a salesperson or ambiguous TV commercial tells you.

I purchased the Gold Plan extended coverage service contract for $1500 on a pre-owned 09 Legacy. The engine blew a rod at 85,000 miles and they insist on breaking down the engine to determine if it is covered. If they decide it is not covered, I have to pay $1000 for breaking down the engine and Im stuck with a car with a blown engine that I cant afford to fix.

Went to the dealer for the FIRST 30K miles service on my 2010 Forester. The car was purchased new AND has been serviced at the dealer from day 1 according to Subarus recommended schedule. Everything was fine until the dealer told me that both rear struts are leaking and need to be replaced. The estimate is almost $1,000. I point out that I have purchased the extended warranty which has a $100 deductible. I felt that even the $100 was a rip off given the car has only 30K miles. Really? 30K miles and I have to replace both rear struts? The car is mostly used by my wife for city driving. We occasionally carry a couple bikes on a hitch mounted rack or a kayak on the roof rack with a weight of less than 100 lbs, way less than the 150 lbs limit - occasionally, not every day!! They advertise their cars as outdoors vehicles!! I bought this car with the intent to keep it for at least 15 years given that we put only 6K miler per year. My 2001 Toyota Camry runs like as Swiss clock with 120K miles on it. Never done anything to it other than religious maintenance. So I called Subaru USA and complained and they kindly told me I wont have to pay the deductible to the dealer as they would take care of it. No complaints there, nice service. But my question is, should I keep this car past the extended warranty? I dont trust it anymore. My brother-in-law has the same car but 2009 model. With less than 50K miles on it, he had to replace the head gasket. Since his warranty had expired only the previous month, Subaru USA was kind enough to fix it for free. Again, great service!! Otherwise it would have been a $2,000 repair. I lost faith in Subarus reliability. I was thinking to buy the new Outback this year to replace my Camry, but I decided instead I will sell the Forester once the warranty expires and will buy another Toyota, and I will keep my Camry!! Too bad because the new models look really nice. But reliability is the most important factor for me when I purchase a vehicle. Subaru: your reputation is NOT deserved.

Im writing this review on behalf of my son who owns a 2014 WRX. On April 29, 2016, my son was returning to Plattsburgh, N.Y. from training at Lackland Air Force Base in San Antonio, Tx. He was about 40 miles west of Nashville, Tn., when his WRX blew its motor with about 15,500 miles on it. Subaru had the car brought to Downtown Subaru in Nashville, where it took 40 DAYS to repair. During the time it was at the dealer, we were lied to about the progress of the repair! As of today, June 27, Subaru has not reimbursed my son or myself for retrieving the car and car payment and insurance. Its a shame that Subaru treats military personal in this manner. I cant imagine how they treat the general public!

My 2016 Subaru Foresters CVT transmission failed catastrophically at 42,000 miles with no prior warning. Vehicle would not move and made grinding sounds. Had it towed to the dealer and was told it is still under warranty. I asked about the failure and was told by the service techs that they had never heard or had a problem with the transmissions before. When I told them that Subaru has had numerous problems with the CVT over the years I was told that I did not know what I was talking about and that they never had a problem. I had researched the CVT problems quite a bit beforehand and was upset by the way I was treated. I now have a vehicle that I no longer trust and a dealer that will not ever get my business again.

NOTE: I do NOT work for Subaru, nor have I ever or have ever known anyone who has on a personal basis. I own a 2015 Forster 2.5L Base Model that i have already logged 18,000 miles on! I have experienced the oil burn issue everyone is complaining about, BUT since I have a formal education in mechanics I did some research before jumping to an assumption based on internet complaints and so called rude dealerships.These cars and many, many, many other brands are having similar issues due to having to run these new high MPG rated synthetic oils in the motors. The EPA has been pushing the use of it on manufactures in order to get the MPG ratings up and is pushing for development of 0w5 oil (that will burn like crazy). This oil is almost like water and gets past the low tension piston rings that are being used to also reduce friction and increase mileage. This is why it is called oil consumption and not oil burning. Oil burning is usually referred to as leak from the valve guide seals into the combustion chamber, oil consumption is oil getting past the piston rings and is actually pretty normal for any motor because if the oil did not work its way around the rings they would not get lubricated and would cause engine failure.Keep this very important thing in mind, new cars call for service every 6,000+ miles, as opposed to the old standards of 3,000 miles. Every vehicle I have ever owned that I pushed over 4,000 miles between services has been down a half to full quart of oil by the time I changed it. Motors by nature consume oil, there is NO way around it. Pushing the service intervals further apart has only exposed this to uneducated consumers.The mistake that Subaru made was setting the oil level sensor too sensitive and premature, they have updated the ECM programing now to fix this. My light comes on at about 6,000 miles and I am about 3/4 of quart low. This is totally acceptable and expected. My 2003 Chevy truck was always a quart low by the suggested service intervals, yet the light NEVER came on.I hope this helps those of concerned with this and please pass on this info to anyone concerned about the same thing in their car, no matter what brand it is. And please, always remember that Service staff at dealerships are having to deal with sometimes 100+ people per day all upset about their vehicle having an issue. Give them a little lead way before you jump on them, kindness will always get you further with customer service staff.Have a nice day!

Purchased 2012 Subaru Impreza from a reputable dealer with 50k miles. I have had the car 9 months with no issues. On 2/25/16 we had freezing rain and ice. The car slid on ice and did 2 180s before it stopped on an ice pile. The next day the car was making a whining, grinding noise, which got worse over couple days. Took it to Subaru dealer who said it needs new transmission. Tried to get insurance to cover but claim was denied as appraiser did not see any external damage to tranny case. Quoted $7500 approx to replace transmission. So much for reliable car.

I purchased a used 2002 Subaru Outback from Diamond Auto, 8213 Ritchie Hwy, Pasadena, MD 21122, 410-544-2496 on February 11, 2012 for $6,289.00. I initially contacted Diamond Auto on February 2, 2012 about the car, which I put down $1,000.00 security deposit to hold the car while they supposedly made repairs. I test drove the car and advised Milton of the repair items I immediately noted that needed to be fixed. Diamond Auto (Milton) informed me on February 11, 2012 that they had made the repairs and the car was available for pick up. I picked the car up on February 11, 2012 and stroked a final check to Milton for the balance due of $5,289.00. Milton stated if I noted any additional problems with the car, to bring it back. While driving the car home and a few short days later, I took the car back with a list of problems with the car. Oil leaks, alignment, check engine light, C02 sensors and rotors squealing. I explained to the owner that I could not keep running back and forth from Owings Mills, MD to Pasadena, MD about the car. The owner assured me that he would resolve all the vehicle defects and have the car delivered. A month later, the owner contacted me stating that all the repairs had been done and to get my address again. I gave the owner my address and he said he would deliver the car by a certain day. That day came and I had not heard from the owner or anyone from Diamond Auto. A few days later, Milton left me a voice message stating they didnt have a driver, etc. The owner contacted me a few days later, confirming the address again and to advise me that the drivers were on their way with the car. Also, he had assured me that he drove the car home, etc. and that everything was okay. A day after they dropped the car off, the check engine line came on again. I took the car to the Subaru dealer to learn that the CO2 sensors were not the problem, but the catalytic converters were bad. Also, the source of the continued oil leaks was a bad gasket near the converters and the timing chamber. They also revealed other defects that needed to be addressed. They quoted me a repair cost of $3,200.00 total. I could not afford that. I took the vehicle to Meineke. Meineke confirmed the converter issue, but also said that the left CV axle was bad too. They would also have to degrease the engine to pinpoint the exact location and source of the leakage. The total replacement of all the defective parts and related services totaled $1,398.00. Meineke also revealed that someone temporarily tried to mask a safety issue with the coils with Permafix versus replacing the bad parts. I contacted Diamond Auto today to advise them that they failed to make all the promised repairs and deliver a defect-free vehicle. You dont sell the car first, then make necessary repairs, etc. after the fact. They knew this car was in bad shape, but sold an unsafe vehicle anyway. They continue to take the position by telling me to keep bringing the vehicle back, etc. My position is they should have fixed the car properly before they sold it, not after the fact, and I should not have to continue to waste my time, energy, efforts or risk me and my families lives by driving an unsafe vehicle. Thats a poor business practice, thats misleading an unknowing customer and they put me and my familys lives at stake by knowingly selling an unsafe vehicle.

January 2017, I decided it was time to upgrade my Subaru. I went to Dick Hannah and found a 2015 Subaru WRX (certified Preowned) still under the factory warranty. Sold. The car was wonderful... for about three weeks. Then it was downhill for the next 6 months. The check engine light came on and was of course taken to Dick Hannahs service department to be repaired. They claimed to have fixed it and a week later, light comes on again. So I go back and forth about 8 times (about 3-4 months, same light same problem) and I finally go to the general manager and see if this is a lemon. Apparently I missed that by about a month. Okay cool. Now what? I am treated poorly by them and there is nothing they can do. I moved on to Gresham Subaru, and at this point I get Subaru of America involved. Gresham claims to fix the car... same light, same problem a week later. Now we are at 9 visits to the shop for the same problem. As if Im not frustrated enough... I cannot get a hold of anyone at Subaru for probably two weeks. Their customer service reps would say okay 24-48 hours and you will get a call from a supervisor. Never happens and I continue to call and wonder what is going on. So it doesnt qualify for a lemon OR a buy back - no explanation, just no it doesnt qualify - Im wanting a collateral exchange at this point... 7 months later, 10 visits for the same check engine light issue, the techs are literally scratching their head at my car. And everyone at Subaru of America is beating around the bush. Wont answer my calls, keeps saying that they wont know anything until their engineers take a look at my car, they keep ordering and replacing and testing parts and I feel like I am a victim of a scam. This is the most awful experience and Subaru is showing their true colors and do NOT stand behind their vehicles when there is a problem. Clearly the 1 and half stars by everyone else explains enough. I HAD to rate this as one star but it doesnt even deserve that.

My recent experience. Went to local tire center to replace tires. During process tire pressure sensor was damaged and required replacing which tire center did. However after several attempts the warning light would not extinguish. Tire center was told new sensor has to be recalibrated/registered with Subaru costing $160 and requiring the vehicle to be booked into their service center (more than 2 weeks wait) to be corrected. If you want the convenience of choosing how much and who services and repairs your vehicle without being held to ransom this may not be the company for you.

I would give negative stars if I could. My family has owned 3 Subaru vehicles because we believed their lies about it being a safe and reliable car. We have young children. Never have I entered a car thinking there is a possibility that the engine will suddenly die and then burst into a raging fire. It is a miracle I am alive. It is a miracle our 3 year old is alive. Subaru and their lawyers are only offering credit for a new car. Seriously? Never will we buy another Subaru. Buy a Subaru if you’re okay with dying and your family dying just by driving their car.

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

As many other reviews I read and contained in this page, a 2007 Subaru Outback did not give any warnings, did not overheat, just all of a sudden a clunk sound, and it had to be towed away to the mechanic who says that it needs a new engine. After reading all the other reviews, it has help me to make the choice of giving it up and cut my losses now. I have to say that purchasing this vehicle brand new was a very poor investment. I thought I was going to be able to have it for many more years, not just 7 years. It is too bad Subaru doesnt take any responsibility for its faulty mechanism. NEVER AGAIN WILL I BUY OR RECOMMEND ANOTHER SUBARU.

I bought my Outback new and have taken meticulous care of the car, religiously changed the oil and all of the customary tune ups. I do quite a bit of driving, having put 149k in less than 6 years but have tended to every update or replacement so to avoid any unforeseen major issues. Last year, my oil light came in which confused me since I had 2k miles to go before the next oil change. Went to check the oil and it was boned drive. Since then, I have carried extra oil - just in case this happened again. Did not think much of this fluke. Fast forward to a couple of months ago, I felt a noticeable decrease in performance. Took it to my mechanic and always got its fine.A month ago, noticed that my acceleration was compromised so my mechanic changed the engine filter and then the battery, which improved the acceleration slightly, but thought it was in my head. The car started to make a rattling sound after trying to accelerate over 60-80MPH; it felt that the engine was choking. I would not even pass other cars for fear of the car stalling; no lights came on. Then the next day, the dashboard went haywire with the lights (cruise control, solid engine light, traction control, and another light that I cant remember right now). Took it to another Subaru dealership in North Attleboro, MA and they hooked it up to the machine and told me that I needed OSV Valves for both side, code P0028. The cost of the valves were 235.74 and labor was 600.00, totaling $835.74, which I paid since I thought it was going to resolve this issue once and for all.I asked if the tech took the car for a test drive and they could not confirm this. I picked up the Subaru and drove off, the car had a slight improvement but not for the 835.75 repair. Called Subaru the next day, and drove the car back to the dealership. Had the general manager drive my car, and he felt that the car had no power to accelerate and that the transmission felt like it was slipping. This was Saturday morning. On Tuesday, the Subaru manager said that they were still working on it; they could not find the source of the problem and was on the phone with another Subaru department trying to figure this out. A day later, we got a text message stating it was my transmission leaking down internally. The cost to replace was $6040 and that did not include other parts and fluid. I wrote to Subaru since I feel that the Class Action Lawsuit of the excessive oil consumption may be related to the transmission.In addition, Subaru had replaced OSV valves and did not test drive the car to see if they remedy the issue. Lastly, why did the diagnostic machine pick this up? I purposely asked the tech, if there was another nested issue underneath the OSV valves; she answered no. The POO28 code was correct diagnosis. I will contest the charge for the valves on my Visa and have written to Subaru Corp about this issue. Between replacing timing belt, fuel pump, tires... this transmission would have set me back well over 10k. If I cant get Subaru to fix this for under 2k, I will trade it in. This car was great in the snow, but the seats were uncomfortable, poor visibility from the side of the car (blindspots were bad). Headlights are constantly burning out and Subaru response is to go to the dealership to get them replaced. Next car will be a Honda or Toyota.

I purchased a brand new 2014 Impreza 2.0i Premium a year ago. Within the first 1500 miles, the low oil light came on, and found it was a quart low. Was willing to give Subaru the benefit of the doubt the first time, but sure enough, 1200 miles later the oil light came on again and I had to add another quart. Since then, Ive had to add a quart every 1,000 miles like clockwork. I brought the vehicle back to the dealership and requested they look at it and do an oil consumption test. They refused to do anything, despite still being under warranty, claiming that this consumption is normal. When I expressed my concern that these were the same symptoms indicated in the lawsuit and subsequent recall, they told me they couldnt do anything because my model year was not included in the recall, and that they wouldnt even look at it unless a recall is issued for my VIN number.I followed this up by pointing to the Subaru owners manual which describes excessive oil consumption as after the break-in period...more than 1 quart every 1200 miles. In reply I got a shrug from the service manager. Last fall, I wrote to Subaru Corporate, along with calling customer service, and was told this was an issue I needed to take up with the dealership itself. Ive since gone through (on average) 4-5 quarts of oil between each 6k mile oil change interval. Ive never experienced such blatant disregard for customer satisfaction from a car company. Having been patient for the past year, Ive now lost any hope of Subaru providing the service and support needed to resolve this issue, and for this reason have been forced to take up my concerns with the law firm handling the class action suit of last year.

Note: This is my 4th New Subaru and mostly like my last. I have had my car in at the Subaru dealer 6 times since 12/6/14 for the SAME issue and most recently 7/6/15. The issue is with Low Oil Levels. They performed 3 oil consumption tests and I have been told twice that they replaced a sensor and performed an upgrade on the software. Note: Each time I took my car in for this issue, the Oil Can Light was on and the info screen on the dash information window displayed Check Engine Oil Levels System detects low engine oil levels.The 1st time the low oil lights came on was on 12/6/14, I was on the highway, and I stopped at a nearby auto repair shop to have them check the oil. They did the check, they told me that the dipstick was dry... I requested they put oil in the car. I then drove to dealership Service Dept. that same day, 12/6/14 (Invoice # **), with miles at 18,554 (difference of 4,605 from last oil change). Note: The date of the previous oil change was on 8/16/14 (Invoice # **) with mileage at 13,949. The Subaru owners manual indicates that the car should go 7,500 miles between oil changes. 12/6/14 - start of 1st oil consumption test. The subsequent dates of these services for this same issue were: 1/3/15 (Invoice # **) mileage 19,906 in for results of 1st consumption test, they also started a second oil consumption test on 1/3/15 - same date as the 1st results, they topped off the oil. On 1/31/15 (invoice **) mileage 21,380 returned for the results of the 2nd Oil Consumption test, they also charged me for an oil change. On 3/24/15 - Oil Level Low message displayed, mile at 23,755, Invoice ** - Service covered the start of a 3rd oil consumption test, and topped off the oil. Miles since last oil change were 2,375.4/18/15 - the car displayed the oil can light and displayed the system detects low oil level message. I was told by the service advisor that they were going to replace the sensor and upgrade the software, and top off the oil. The invoice # for 4/18/15 is **, mile at 25,020 - 33,640 since the last oil change, 1,265 miles since the dealer service dept. topped off the oil.7/6/15 the car displayed the oil can light and displayed the system detects low oil level message. Invoice # **. Upon arrival, I showed the message displayed in my running car to the Service Advisor, he repeated the issue back to me and then the Service Manager took over. The service manager asked what service was performed last time. I told him that the service advisor indicated that they replaced sensor and they updated the software. After being at the dealership service department for over 1 hours the Service Manager informed me that they did NOT replace the sensor or upgrade the software on 4/18/15. They were going to do that today (7/6/15). Mile at on 7/6/15 27,470 - 2,450 since previous oil top off by dealership and 6,090 miles since last oil change including two oil top offs by the dealership.I will be requesting Subaru open a claim for this issue with 2014 Subaru Forester (as soon as the website will accept my vin #) as the dealership service department has failed to request Subaru, even though I have requested them to do so 3 times. Note: On July 6th, 2015 I heard a service advisor talking with another customer about his older Subaru that was in for an oil change. The customer asked the service advisor if the oil in his car would take a 3,000 mile trip, the answer was yes. I turned to the Subaru Service Manager and asked if my 2014 Subaru Forester would be good for a 3,000 mile trip without the Low Oil Level lights coming on, he said I dont think so.

Bought this car brand new and am meticulous about maintenance. Cvt transmission was advertised as no maintenance. Now they say it needs to be replaced at 150,000 miles and that this is a known defect! There was a horrible whining that started very quiet on and off in 2017 and became louder this year. We drove into a city intersection to turn, and the car stalled. We were lucky that we didnt get hit by another car. We took it to the dealership as we do all recommended maintenance and something was really wrong to make it stall like that. The dealership said that it is a CVT transmission, and they are known to have this problem. Told us to call Subaru. There was an extended warranty offered in 2018, but we never were notified of that and are the original owner. If we had the notification we would have had this fixed as it occasionally made the noise but it did not repeat when at our service center. We would have had the dealer check it if we knew about the problem and warranty. I expected a Subaru to last longer than this before needing an $9,000 repair. Called Subaru and they offered me $1,000 toward a new Subaru. I paid $36,000 for this car. I dont think $1,000 off one now is going to help me very much for a known problem with this transmission that put us in a very dangerous situation.

I have a new 2017 Subaru Outback. The dealer has already replaced the radio/GPS hardware. But still the GPS is too slow to react to drive instructions. It tells you to exit a ramp after you pass the ramp. My wife noticed it too. You would think every company offering a GPS would have mastered a GPS system by now. After they replaced the unit, it is still too slow. Interior is very cheap too.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

This car is a death trap and Subaru will do nothing about it. We really liked the car until about a month ago the gas pedal stopped responding in the fast lane. Just started coasting; had to get to the shoulder with no acceleration. It suddenly started working again. Drove it straight to the dealer. They had it overnight but couldnt find an issue due to no error code being produced. On the way home it did it again. No response in the gas pedal. Again, had to coast to the shoulder. Drove it right back to the dealer. This time they have it 2 weeks and replace the entire CVT assembly. Driving home from work the next day, it does it again. Take it straight in. Now theyre telling me there is nothing wrong with my 3 year old, 30,000 mile Forrester. To top it off, Eric from Subaru Corporate made it seem like Im making the whole thing up. I dont even know what to do. I cant put my kids in this thing.

Has late night purchase, gave finance manager $15000 cashiers check us and additional $2000 cash to get my monthly payment down below $400/month. After reviewing my paperwork couple days after, realize they added $1000 to my agreed purchase price. Before confronting Jay, salesperson, about this problem I went through my car details including the price he gave me. Two separate times he agreed with the price he had given me by phone on more than 3 occasions before I committed to purchase. This price was the original price Jay told me at the beginning. After he reconfirmed his and my price two additional times, I told him that I had given extra cash during financing and told him exactly $1000 added to my initial price. He hesitated, then said it was the changed figure. It was obvious he was covering for finance and Moe sales manager.So I gave Jay and Moe a week to come up with solution... Long story short they didnt. So contacted GM, Jobe **. He said he would find out info and get back to me... He didnt. Finally got him on phone week later and he told me he had talked to owners and he has good and favorable news for me, put me on hold so he could get my paperwork. After holding for short while, unidentified person came on phone asking if the could help me..(?) I told them I was holding for Jobe. That he had asked me to hold awaiting answer for my situation. Person, Moe, sales manager, said Jobe was in a meeting. That he wanted to know how he could help me(?) Not wanting to rehash again with someone who had previously refused to do anything for over 10 days after knowing of problem. Since then... I contacted Subaru of America for help communicating with Glendale Subaru, Jobe, GM because he refused on 3 separate occasions to take my phone call. Plus I called Lane ** general sales manager. He didnt return my call. I asked Moe, by email twice to relay the owners and GMs solution, but he and GM refused to return my call. Now he told corporate Customer service agent trying help me get info that the GM and Owners had decided. Its become obvious the GM put this $1000 cash fraud back on Moe... Because Moe, Glendale sales manager, refuses to relay this message. Seems likely he is directly involved in this late night fraudulent buying transaction. I would advise ANYONE looking to purchase a Subaru... I 1000% would never do business with Glendale Subaru!! They protect and cover for each other with dishonest transaction. From GM by washing his hands of the situation by not getting involved and leaving it up to his dishonest sales and finance department to get out of this situation alone. In my opinion, Jobe lacks a backbone because he refuses to talk to dissatisfied customers. Yet he blows smoke up peoples rear, by saying he and his dealership are honest and he wants to make thing right and wants to make sure THEIR customers are happy. The GM and THEIR sales staff at Glendale in my opinion are ripping off THEIR owners $$... Very very unhappy Glendale Subaru and Corporate Customers service for allowing this GM to say he is happy with his dealerships customer outreach (ha ha) towards me. Dismissing all my attempts to get him on phone and to complete telling me his owners good and favorable decision. Absolute appalling customer care and outreach. What a rotten egg dealership. Makes me wonder how much $$$ they have defrauded other customers. Ive consulted other car dealers, GMs and previous Subaru Dealership owners. They know exactly what happened. They told me its obvious the GM, Jobe, knows too. He doesnt want to write a check so he just told culprits, his finance and sales to handle the situation they created. BOTTOM LINE. This lack of customer care and outreach to take care of this issue. Receives 1 on scale of 10 for honesty and true care for all customers. I know now I was foolish to give Glendale Subaru any cash. Especially at last transaction of work night. That further explain why the finance manager stuck the cash $ in his pocket... Thought that was highly unusual.

Several months after purchasing my 2016 Outback I experienced an occasion when my engine stalled when I was trying to move into moving traffic. At first I assumed it was just a one time incident but I had the same thing happen a couple more times over the next few weeks. I drove the car to Armstrong Subaru and discussed the issue with Terry the service manager who told me that Subaru is aware of the problem that is in the computer module. He said they were expecting to come up with a solution within the next five months but in the meantime there is nothing they can do. The problem has continued to plague me and I fear that it could possibly cause an accident. I called Subaru America and the lady at that number pretty much told me the same thing. I waited several months and called Terry again only to learn that they are still working on the problem.In todays internet issue of Consumer Affairs I learned that the Impreza has been recalled for the same issue but there is not mention of the Outback. I am very disgruntled to say the least. I guess I will be forced to wait until all the Imprezas are fixed before a recall is issued on the Outback. Ill just continue to keep my fingers crossed because I have to have my car for transportation and cant just park it indefinitely. No more Subarus for me.

Have experienced two very scary and unexplainable loss of traction incidents at highway speeds. Initially thought black ice or severe wind gusts but traffic around me seemed fine. Felt like an unusually protracted hydroplaning incident.

Bought a brand new 2016 Forester limited back in May at the white bear Subaru dealer. At 5,000 miles five thousand miles the car failed to start sitting for as little as 24 hours in a nice and warm garage. The person that jump started my car was surprised knowing that its a brand new car... taking it to the dealer next week for an inspection... definitely not a lovely way to start a new year.

I live on a gravel drive about 1/3 mile long and my Subaru keeps getting gravel up in the undercarriage. It is easy to remove but of course you need to take it to a dealer to do it and thus a service call of about $100. I have never had a car where living on a gravel road is a problem but Subaru says there is nothing they can do. I am selling my car and getting something else because I cant keep going to the dealer to get rocks (gravel) removed from my undercarriage. PS - the rocks sound like the car has a loose exhaust system.

My husband backed my new 2017 Impreza 2.0i Premium with Eyesight into our plastic trash container at low speed. The trash container had no damage. The Impreza was badly dented. In addition, the paint over the dent cracked and fell off. I am dismayed that a low-speed collision with plastic was able to do so much damage. The steel skin of the Impreza is weak. The paint is brittle, since it did not follow the contour of the dent (which was round and not sharp). The paint adhesion to the steel is poor since it peeled away after it cracked. Subaru proudly advertises the strength of the cars high-tensile steel skeleton, but they do not mention that the skin and paint are weak. I am afraid that the appearance of the car will deteriorate rapidly as it accumulates the inevitable dings over the years. I do not yet know whether the dealership will repair this dent.

I have a 2014 Subaru Outback that I bought new. Until now, I loved my car. A few weeks ago, I noticed it having difficulty starting. This happens both when I use the key to start it and when I use my auto start. When it began, it wasnt cold out (I live in Minnesota). It was almost 50 degrees. The car would take longer to start and keep turning over before firing up. Other people even noticed it. I took it in for service and they tried doing a computer reset and told me that should do it. It didnt work, so I took it back.Meanwhile, I had done some research and found that some Subarus can start doing hard starts, which is exactly what this seemed to be. Unfortunately, the dealership I took it to did not take me seriously and tried to tell me that it was normal for my car to start that way in the cold weather (by this time it was in the teens outside for temps). They were unwilling to see it as an engine issue and told me that all cars do this, which was completely ridiculous. Prior to bringing it in, it almost would not start one night and I thought I might have to call a tow truck. If this is what my car is going to do at 3 years old, it needs to go. A Subaru dealership is telling me this is normal for the car and it cannot be fixed, and apparently it isnt that uncommon for this car. I need a reliable vehicle. I plan to get rid of it and get a vehicle I can trust to start. Its disappointing because I really liked this car.

I saw paint bubble up and peel on my 1 year old Subaru. I took to a body shop and they said it was defective paint. I took it to Subaru and they accused me over and over again of allowing bird droppings to sit on my car and eat away the paint! Kristen was so rude. Here I see a major problem with a new car and she is yelling at me. They refused to repair it of course. Then I read all the bad news on Subaru in general. If you get a good one, you are lucky. The paint sucks, it burns oil and you never get the mileage they advertise - it is false. Oh well. So much for service 25,000 later and they cant put decent paint on a car.

I currently own a 2015 Subaru WRX that I CANNOT DRIVE. I had an issue where the pitcher stopper mount. Literally tore itself off my firewall. I came to find out that is was a design error from manufacturing date. I called them to get this claim settled so I could go on about driving around and enjoying my vehicle. Well as of January 2020, they denied my claim stating the air struts installed on my vehicle were determined to be the problem. Well... thats weird; I put those on 5 days prior to even going into the dealership. Well I went on about seeking ways to get this repaired until around late August of 2020 I saw a TSB posted by Subaru in 2017 showing that this repair was to be fixed under warranty no matter what. Well, I was lied to by the first rep who was taking care of that back in January, let me call again with this new info and see what they would be able to do for me. And so I did. I was told by this new rep that this TSB expired in June of 2019 (which I was not even mentioned or told about) and basically said, Good luck, that isnt our problem to deal with. I cant drive my car without having any drivability issues and I am currently looking at my options because I cant afford a $2000-3000 bill for a problem I didnt do. Honestly, I am beyond upset with how Subaru handled this and wish they let their customers know when there is issues that have to be looked at before just kicking us to the curb. Ive been a loyal customer for 10 years but this will be my last Subaru I ever own.

I own a 2013 Subaru Impreza. The car is currently undergoing work for a SECOND CVT transmission. With the first transmission, I was at 55,000 miles, and there were audible queues. I was lucky enough to bring the car into the dealership to be diagnosed. I was informed I would need a new transmission and it would be covered under my extended (60,000 mile) warranty. The car was fixed and I believed everything to be fine.Last week, I was on vacation with my two small children (2 and 5, both requiring car seats) and driving from St Augustine FL to Atlanta along I-75. I was just outside of Macon, GA, and in the far left lane, when the car jerked violently and then stopped accelerating. There was a transfer truck to my right, and a few vehicles came up very quickly to my rear. I was able to coast off to the left hand side of the road. The vehicle was stripped of all gears and no longer even had a park. The emergency brake had to be utilized to keep it from rolling.I called Subaru roadside assistance and the car was towed to Macon (about 40 miles north) to a dealer there (with me and my two kids in the front with the driver, a very nice man). Once I arrived at the dealership, I was treated with a we cant look at it today, what do you want us to do about it attitude. I called Subaru Customer Care and Lisa arranged a rental car through Enterprise. I was not allowed to take a dealership loaner since I live in Hickory, North Carolina and would be taking the car over state lines. The car broke down at 11:00 AM and we were not back on the road until 5:30 PM.Since then, this was over a week ago, I have expressed my worries with Subaru. They have assured me that the extended CVT Transmission warranty issued by Subaru last month would cover my car, even though it is at the 88,000 mile mark, but would anyone want a car on its second transmission that essentially stalled while going 70 mph on the highway???I have asked Subaru to do the right thing and either pay off the loan or allow me to trade in the vehicle, but they refuse. Now they are stating that the rental car will not be covered for the entire time of the repair and that I will have to travel back down to Macon, GA (6 hours from my home) to pick the car up once it is fixed later next week. Thats over two full weeks in a rental car and a whole lot of a headache to pick up a car that may or may not work for another 30,000 miles.If this was my first transmission, if this had only happened once, I would not be writing this. If my kids had not been in the car when it stopped accelerating on the highway, I would not be writing this. I, like everyone else, need reliable and safe transportation. I have neither of these things and Subaru refuses to right the wrong.For those looking into buying a car with the CVT Transmission, please dont. I would hate for someone to get seriously injured by this. Its dangerous and something Subaru should not ignore. A recall should be issued. My first transmission gave me a warning sign with a noise, the second one just stopped... there was no warning.

I had a 5 year old Legacy Outback with just over 60k miles, very well maintained. The transmission broke down completely while I was on vacation and it took over a week to fix and cost $3k. Absolutely no help from Subaru on this, even though that year and model had a history of tranny problems. My wife also had catastrophic transmission problems with her Subaru. Needless to say, we got rid of the Subarus and have enjoyed total satisfaction with our Honda, Toyota, and Lexus vehicles. Beware the dreaded Subaru transmission!

I have had 5 new Subaru cars since 2006, all 5 cars were a pleasure to own, 2 Foresters, 2 Outbacks, and 1 Ascent. The cars are all comfortable, easy to drive and come with many extras as standard equipment. Great resale and trade. Highest rated for safety and insurance.Other

Last week I took my 2012 Subaru Forester in to the local dealership repair shop for my 90,000 mile service, annual state inspection, and to find out what the noise was that I had started hearing from the engine compartment. I was told by my customer rep that there was a problem with the lower end of the engine so no point in doing the 90,000 mile maintenance since the small engine block would need to be replaced. He advised I could either spend about $5000 for the repair as the 60,000 mile warranty had expired, or trade my vehicle in towards the purchase of another. He did not mention that my vehicle actually had an extended warranty of 8 years or 100,000 miles, but did tell me that 90,000 miles is pretty low for an engine to go bad and suggested I contact Subaru customer service to see if they could offer me any help. After following this suggestion, I went online to see if there were any other complaints about these Subaru engines and discovered a class action suit had recently been settled with Subaru about excessive oil consumption causing the engines to fail, resulting in replacement of the short block. Hey, sounds like my problem! Today Subaru of Americas customer service rep called me back to say that they would pay $3500 toward my expected $4800 cost to replace the engine block. I told them I wanted them to pay for the entire cost since it appeared my problem was caused by the excessive oil usage. They asked if I had the oil consumption test done. No, I had not - I did not know I needed to have one done because I didnt know I had an oil consumption problem. There is no indicator light in my vehicle that tells me the oil is low and we always took the car in to the dealers repair shop for scheduled maintenance and oil changes. So I asked if I could have one done now. Nope, cant do it - car is not safe to drive the 1200 miles needed to do the test because the engine is that bad already. So, catch 22 - cant do the test because the car is not safe to drive, and they wont approve full cost of repair unless an oil test is done! But, by the way, the repair shop at the dealer did pass my state inspection. So is it safe to drive or not? All I want is for Subaru to cover the full cost, not just partial. Its pretty obvious the early engine failure is a result of a problem with their engine since I the scheduled maintenance on the vehicle done. Theyre already willing to pay $3500 - whats another $1300 to make a customer happy? I will never buy another Subaru and recommend no one else do either if this is how they treat their customers.

My car is a Subaru Impreza, and I do not recommend it to anyone. Ive only had this car two months but already there is paint damage from rocks. Right! Ive owned several cars and never had paint damage from driving. The dealer promises 30 miles per gallon, yet its costing me so much more than my last car that had 200,000 miles vs 4,000 on 2-month-old Impreza, getting only 17 mpg. Dont buy this car!

Its a Subaru. Really close to the safest car on the planet. Its our fourth. Saabs including an Aero convertible, Nissan 350Z. Fast (at least to 50mph). And safe, safe, safe.

Bought an early model Crosstrek. Liked the car at first, but it went thru a quart of oil every 1800 miles or so. Subaru says this is normal for a boxer engine? Felt like a 16-yr old carrying oil around with me. Ive had other Subarus & VW bugs with boxer engines that did not do this. It also ate tires, despite alignments and you have to buy 4 tires at a time with AWD. Usually the right rear wore excessively. So 2 years later, I go to trade it in on a Forrester (hopefully with better luck) and the dealer wouldnt even look at Subarus Guaranteed Trade-In. What a joke that is. Bought a Toyota.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I was driving South on I-90 near Janesville, Wisconsin and noticed that my hood was not fully latched. I knew there was a Subaru dealer in Janesville rather than waiting until I got to Rockford, Ill another hour away. I pulled into the dealership and explained my problem. Soon Jim the service manger was at my car looking over the latch and cleaning it so that it now works perfectly. The entire visit took less than 15 minutes. I was then sent on my way at no charge. My wife and I both have 2014 Foresters and we love them. Our encounters with Subaru service departments have always been very positive. This latest encounter with Jim reinforces why we are Subaru owners.

Headlight issue: I have 2010 Subaru Outback. I have replaced all the lights approx. 8x. Something has to be wrong!!!!

To say I have had a bad experience is an understatement. Week one, battery dies leaving me unable to open the rear hatch to access my dog crates. Month 2, my AC dies (in the summer... I live in Texas). Battery continuously dies, replaced multiple times. Advised that battery drain has been addressed, pure lies. Tailgate latch breaks (remember dog crates mentioned before?) 17 months, Transmission goes out- even though multiple sources prove that the 2019 has multiple tranny issues, dealership tried for 2 weeks to make me pay for the entire new transmission. These are just a few of the issues Ive had. ***Not a dog friendly car!!!

Excellent car for the value. Also the safety rating in the Subaru Crosstrek with its all wheel drive tops most competitors in its class. After test diving all most cars, we kept on coming back to the Subaru Crosstrek.

On my 3rd Subaru lease. I won’t go into details with their previous Mirror Link issues (lots of them). This review is regarding their Starlink Service. Big shout out to Maria at the Danvers location who was awesome while I waited FOR SIX HOURS AT THE DEALER DUE TO SOMEONE’S MISTAKE. We got through that. I’ll spare the details.Purchased the Starlink Service. Took the time to set it up, registering, etc. Worked fine. Then out of the blue without warning, the services stopped. My car profile was wiped from the MySubaru app as well as the service. Someone made an error and must have confused it with the previous lease. Well after literally about a dozen calls and false promises, no one could figure out how to fix the issue. I called Subaru (not the dealer) and they couldn’t figure it out either. After more escalation, wasted time and apologies that do nothing, a supervisor got my credentials back into the MySubaru app and reinstated the Starlink services. All looked good until I went to start the car remotely, ERROR—you must have a subscription. Yet the app says I have a subscription.Place another call to Starlink, they have no clue as to what is wrong. Pissed off is an understatement. If you want to deal with people that are clueless, cant figure out issues and make random mistakes, Subaru is your go to. I am literally too busy with a job, business and two little kids to be dealing with foolish errors and incompetent BS.Also, please don’t leave me a regurgitated message saying you are sorry and to call you. You don’t answer the phone, I already tried that. Fix the issue is all you have to do. My sorry jar is already filled up with apologies that are useless. Lastly, no---you don’t understand. If you did, the issue would have never happened. Should you waste my time to have to go to the dealer—a major inconvenience—I will not sit there for hours while you figure out the issue. My time is extremely valuable and I hate wasting it.

I called Subaru Care team last week after my Son who is in the military 2011 Subaru with 112,000 miles CVT Transmission failed. The car is in my name due to it being purchased when he was seventeen 2 years ago. Also because he has been gone the last year and not driving it due to training in California. The cost for a Transmission to be repaired is close to 8,000. dollars. The part itself costs 6,640 dollars. I called Subaru because my son is only home for 2 months for additional training close to home before he deploys, I asked Subaru being so close to the extended warranty could they assist me in any way with replacing the transmission. Outside of this issue the car is in excellent shape. Subaru America said they could not help me and could only offer me a $1,500 towards a brand new vehicle even though Subaru would not even take the Outback as a trade in and told me to take it to pick in pull. With my son deploying he wont be home for a few years so a brand new vehicle is not necessary which I told them. $1500 towards the repair and a Subaru staying on the road instead of being totaled due to Subarus known CVT issue I think would be more beneficial to me and their brand. Incredibly disappointed with Subaru America Care Team for One charging such an astronomical dollar amount to fix a Subaru transmission, Two not caring about rare circumstances like a military individual deploying in two months and not needing a new car but assistance with the repair of their current car so they can drive it until they leave! The Subaru America Care Team obviously follow the corporate log book and do not look at each induvial situation. Their Branding definitely needs to be updated. They obviously dont love to Care the Military!

This is the best car Ive ever owned. Although its an SUV, it rides very well - not hard like my Jeep Renegade did. Passengers in the back seat tell me it is very comfortable. I have the Limited model, so it has some great features like Subarus Eyesight. That feature is a game-changer for driving. I will never own another vehicle without that. I feel much safer since it keeps me from drifting into another lane, can brake quickly in an urgent situation and, best of all, driving on the highway with cruise control, the system adjusts your speed so that you never creep up too close to another vehicle. Its a must have for long distance driving. I love the fact its all wheel drive. I feel much safer driving in rain and snow. Traction is awesome.Im super happy with my gas mileage, too. Average driving around town is usually upper 20s. On the highway, its always in the mid to upper 30s. I tested it one time on an open flat interstate -- no hills, steady speed of 63 mph with the AC on. The computer readout showed 44 mpg. Ive compared the computer read-out to the old-fashioned way to determining mpgs and its usually off by about 3. That means I got over 40 mpg with the Crosstrek!The Crosstrek has a CVT transmission (continuously variable, not gears) and, although a good number of people in Crosstrek social media groups complain about it, Ive never had an issue. Its smooth and even feels like a regular automatic. The other typical complaint is that the engine doesnt have enough power. Is it the fastest car Ive ever driven? No. Does it have incredible pickup? No. But it gets the job done. Ive never had an issue, for example, pulling out onto a highway. Overall, 5 stars for this vehicle.

Just wanted to give feedback on my new purchase: Gateway Subaru Delaware. Pros: overall satisfied with my purchase, this was our 3rd Outback (2008, 2011 now 2015). Changes promoted purchasing upgraded Outback. 2015 purchased with every option available. Eyesight option just great! Cons: GPS not as accurate as my Garmin portable. Had I known the lack of function & accuracy I would left it out from my purchase.

2 days later, the call taker from SOA did send me the language of the contract, so I am satisfied. I also received it from the dealership in NY, so I am pleased, but I dont care for having to dig to find the actual language/details of such an expensive item.

I paid 32,500 in 07 at 100,000 miles the head gaskets started leaking. Cost me 4,000 to get them fixed. Turns out that this is a common problem with Subaru. Never buying another one.

I own a 2005 Subaru Outback 2.5 XT. I love my car! Its my baby and I take great care of it and great pride in it! I have been one of Subarus biggest fans since I was young, convinced my parents to buy a Subaru as a teenager, and have owned two myself; I have trusted and supported this company through the years.However, after recently after having repairs done for a broken turbo at one of their Certified Subaru Service Centers, my engine died due to the fact that their technicians did not remove the oil pan after replacing the shredded turbo (a standard and required part of their repair!). Since the repair, Subaru terminated the dealers service department (Vista Subaru In Glennwood, CO) and will not honor their workmanship! Subaru has outright told me that they will not help me with the cost of the new engine, even though their certified workers are at fault (for not completing a repair per SOAs explicit directions in a bulletin I will attach) and the cost of replacing their fouled repairs combine to put the money I have in this car at $27,789 (the base price of a 2011 model!) when purchased 11 months ago for $16,500! I put 9,000 miles on this car!I hope someone reads this and does the right thing by me! As a loyal Subaru customer, you are ensuring that I will bever have anything to do with your products ever again! I love my car, but as it lies with its engine out at the dealership, I realize that if this is how you treat your loyal customers, I must put my beautiful car to rest and move my loyalty to a company that knows how to treat its customers well!Love, its what makes those Subarus in your commercials different from mine!

Bought 09 Impreza in July of 09 w/ 12,000 miles on it. Continually had required service (3,000-4,000 mile). At 59,700 miles while having 60,000 mile service a seepage was identified from the left cylinder bank. The dealer noted this and stated that it would be monitored. Well they must either have failed to monitor it or kept the finding to themselves through the 8 next services because it wasnt until 97,000 miles that the gaskets must haves simply just failed. The dealer gave me a $2,574 estimate to replace them (and timing belt) to which I had to decline due to finances. I went home, researched parts cost ($300-$450) and allotted time for repair (8-10 hours) and was left a little bit in wonder that the dealers service garage was charging close to $200 an hour. (This was also the time I discovered all of the websites with titles like The Dreaded Subaru Head Gasket Problem.) I went through my service receipts, found the one from 57,000 miles that the seepage note and returned to the dealer to discuss the cost and attempt to make a deal, being as the seepage was recorded prior to the warranty expiring. Long story short: dealer said to call Subaru, Subaru offered $1000 dollars towards service, I told them while that would bring the price down to what a reputable private garage would charge, what I wanted feel more in line with total cost as the problem was first noted under warranty. Subaru said No, $1000 was all they would do. I told them that their help was as useless as the gaskets they put on their cars. I am now in touch w/ my State Attorney General and have filed a complaint with them. I am not looking for any monetary compensation, just satisfaction that a wrong will be set right.

I have a 2-year-old Subaru diesel Outback and the clutch failed with less than 30,000 km on the odometer. Subaru have refused to take any responsibility under the warranty, saying that it is due to just wear and tear. I have been driving manual vehicles for 45 years and have never had an issue with a clutch but I have been told by the company that my driving skills are the issue. What a cop-out!! This is my first and last Subaru.

Contacted Subaru about a recall on my dashboard because I lost the recall card. They told me that that recall was over in June around the end of the month. I call on July 15th. I told them that there was no date on the card that noted when the recall was done. The representative was very nice but they still would not replace it. I feel they are responsible because they used fabric that melts in the sun. I feel that Subaru quality has gone downhill in their cars. BUYER BEWARE!!! Oh, but they did send me a $300.00 COUPON IF I DO WANT TO REPLACE IT. Thanks but no thanks. The estimate was $780.21 to replace it. Plus a lot of their cars have a head gasket problem.

The ECO system on my 2015 Legacy isnt working properly. I have been to their shop several times and phoned several other times. Have received 5 different explanation how it works and none matched the handbook. Finally a man spoke with me, the foremen I think, he told me they could not fix it and could not or would not replace it. I BOUGHT THE CAR IN Oct 2014. EVEN NOW I only have just over 14000 miles on it. This has been going on since the first week of May. I know it has nothing to do with the drivability of the vehicle but its on there and I paid for it so it should work. I received no paperwork as they only drove it and turned the system on an off

I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000 km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these first 10,000 kms. Use it mostly for commuting. I am pretty disappointed with Subaru, expected more. Customer service said that this was not a quality issue... first and last Subaru I will ever have.

With - 28 C in Ottawa today, it was not surprising that my car did not want to start. The dealer could only suggest calling their emergency roadside assistance service 1-800-263-8642. After punching several options on my cellular phone, I was put into a waiting line and after 45 minutes, I could no longer stand their stupid music and I cancelled the call. Thanks to my personal battery charger, I solved the issue. The car runs nicely but Subaru fails on the service aspect.