Test drove a Stelvio last week, really great drive. Didnt end up going with it in the end, but still a lovely car

Bought a brand new Alfa Romeo Giulia less than a year ago.Due to the tracking being out from manufacturer, Ive had to have both front tyres replaced at my own cost and customer services arent in the slightest way interested.Just lost a return customer, goodbye!!!

I bought a new Stelvio Milano Editzione in September 2019.In May 2021 the brake pad warning light illuminated at 8,500 miles.Given the mileage, I assumed it was a fault with the warning light.When I took the car to my nearest dealer I was informed that the rear discs were heavily worn and pitted and that the rear pads had less than 1mm of friction material left. They also confirmed that they wouldnt be covered under the cars 5 year warranty which had been a key consideration in my buying process.The replacement cost was 575.I asked them to clarify why the rear pads and discs were effectively destroyed after only 8,500 miles, while the fronts - which do the bulk of the stopping - were virtually brand new.They were unable to provide an answer.As I needed the car back, I paid the repair bill and kept the displaced discs and pads for the inevitable argument.After contacting Alfa Romeo UK and eventually threatening them with court action, they agreed in writing on the 4th June to cover the replacement cost of the discs and 50% of the pads, amounting to 430.I provided them with my bank details on the 5th June.On the 6th July I had still not received the refund so emailed them again.On the 8th July I received a reply confirming that my refund would be made within 28 days.Perhaps predictably, this didnt happen.I therefore emailed them again on the 6th August which generated a call back to tell me they �couldnt find a director to sign off my refund.�I spent 50,000 with Alfa Romeo, yet after two months they apparently cant rustle up a 430 refund, as promised in writing???After a further month of getting the runaround but no money, Im now at the point where I feel I have no choice but to recover the monies via the courts.Alfa, I love my Stelvio. It does everything I want. its practical; quick; good in snow; and other than the brakes, has been utterly faultless.However what you laughingly refer as a premium brand customer service, truly stinks.So sad.

You can trust in !!! The new cars are great....test it..dont hear on vw drivers!Wonderful cars...great stelvio..for familys absolutely nice car.

Their overpriced STELVIO 2019 13k miles let me down twice already for battery related problems. Electrical needed 2 trips to the garage and is still not working. Paint coming off the bumper and fuel van deforming. 1 day waiting and counting for being rescued after another electrical fail. 7 phone calls to an indifferent customer service could not spare me from waiting such a long time .... and that would be a Premium brand ? Alfa Romeo ... all show and no go,

The inner door handle fell off and so many other people has discovered the same. What a shame you dont realize your own mistakes . Im done with Alfa Romeo