In 2014 December I bought two brand new Ford transit connects with bumper to bumper 3 year 36000 mile warranty on both vehicles. Both vehicles encountered heater vibration problems and electrical problems with the lights. Took both vehicles to Ford and they worked on the first one by removing the center console to see what the problem was and they found a rodents nest and body parts which they clean up and removed, but it was not covered by the bumper to bumper warranty. It cost me out of pocket over 400.00 dollars. The lights they said that it wasnt the bulb but rodents also had eaten the wires which again it not cover either under the bumper to bumper warranty so I could not see paying any more but that cost me 90.00 more dollars. So I was not willing to pay to have the second transit looked at.My wife and I both had no luck with Fords main office service because they said it wasnt their fault that rodents are eating the wiring and nesting in the heater unit. Disgusted with their answer I asked why are they using soy oil in their wiring insulation, seat foam plus the numerous pounds of recycled plastics and gasket materials. Its like a buffet for the rodents, they told theyre being green! When I wrote the checks for both these vehicles at Ford I did not see anything about them using recycled crap in these brand new vehicles, if I did I would not have bought them. I told the person that contacted us Why dont you smear steak sauce all over the car. But by using soy oil in the manufacturing its the same results with the rodent problem.While we were at Ford they laughed and said we were lucky they had a new car in the shop last week that was towed in because rodents had enjoyed eating most of the wiring but they said their insurance company paid thousands of dollars to repair it, why is it the insurance companys problem when Ford is inviting disaster by using soy oil in the manufacturing process so they can say theyre green. But the consumers are not aware of this. My grandfather worked and retired from Ford motor company, hes rolling over in his grave now.I have always bought Fords since I have been driving. Never have I had issues like this before, their smug attitudes that its not their fault rodents are the problem, I say it is their fault for using soy oil and recycled crap for gaskets wiring insulation seat foam and trim products. There should be a class action law suit against them for the repairs. But theyre not the only ones doing it. Something needs to be done, Maybe the United States steel workers union needs to put up pick lines on all the dealerships to let people know theyre going to left in the cold.

I bought my Ford Freestyle in 2005 brand new. After the first scheduled oil change the gas control panel never registered to the f for full again. I took it in immediately and they tried to fix it 4 times and gave every excuse even said I was going to the wrong gas station and something must be wrong with the pumps. They were aware of this problem through a bulletin and never told me until 18 months and 4 times in the shop to fix when they said the gas tank needed to be replaced. It has never filled to the F even with a new gas tank. They were also aware of the problems with the CVT transmission for the 2005 and never made me aware of it. 2014 I started having the engine light going on and out periodically and took it in to be diagnosed and over the last year I got a list of so-called causes from: needed to be re-calibrated, re-programmed, EGR replacement, PCV valve clogged, and finally after 3 weeks in the dealership service department I was told I needed a new transmission for $8,224.00 on this car with only 73,000 miles on it. I have taken excellent care of this car and now I have to junk it because I cant trust Ford to replace a screw much less a new transmission. Im so angry that I just find out that they knowingly sold me a lemon and kept me in the dark through all kinds of repairs in order not to have to buy back this car. I sunk more than $50,000 dollars into this car and have nothing. I only wish i knew about the class action lawsuit before my warranty was up. Never again in life will I own a Ford=Fix Or Repair Daily.

I would like to give kudos to the entire sales team at Five Star Ford Stone Mountain, but a special note of thanks should go to my salesperson Michael **. He displayed phenomenal professionalism and patience with me for the entire 6 plus hours I was at the dealership. He made me feel right at home and did not pressure me in any way. He understood what I wanted and what I didnt want. I left a happy customer with my 2018 F-150. Thanks again to Michael **. I will be a repeat customer.

My 2019 Ford Expedition limited, dealers new car 3yr warranty isn’t being honored or taken as priority. No one answered call or voicemails and everything’s a fight with company. Stay away. I buy new cars every couple of years and my experience here is the worst. Stay away. And the 72,000 dollar car is only fourteen months old and is full of faulty equipment. Have documented proof.

I purchased my Ford Edge in April at over 35,000 dollars. The car was back at the dealers for a leak on the passenger side the floor was wet. On August 5 the car stalled and the wrench light was on. It broke down and had to be towed. the dealer kept it until the 11 of August. It broke down the same day again. It was towed again - same thing wrench light. Kept until the 27 of August. Then I noticed my back-up camera was not working. Took it back it was fine they said. Ford Customer care does nothing to help. This is a brand new car, only had 10 miles on it. I am very disappointed with Ford and will keep fighting until a new car shows up at my door. I want this wrong corrected.My Ford Edge has been back to the dealer a total of 4 times. I have filed a complaint with Ford 4 times. The is a major safety issue. But no one seems to understand it. And that peoples lives are at danger. Write and call every aspect of Ford. I think a class action lawsuit needs to be filed. It is clear to me that this car left the Canada plant this way. This should have never happened. Also, the lemon law need to benefit the customer not corporate. I am going to change that in my state, too. Why should I be forced to pay for a car that is clearly a safety hazard? All because Ford Motor Company cannot admit they built a lemon. To my fellow consumers keep fighting.

I bought the car with 2,000 miles and they said is considered as new. I had the same problem as everyone here. During the past four years, I have taken it to the dealer 4 times for the transmission clutch. The last time they said there was another piece that needed to be replaced, so the transmission does not fail anymore but that piece was not cover by the warranty. I paid about $300. Looks like the warranty will be covered by piece. I dont understand. Right now is the fifth time my car is at the dealer and I hope they dont come with the same story. I hope our President Trump makes Ford Cars Great Again.

I have had most of the issues mentioned in other complaint threads; and then some. Just recently, I had more Edge issues when three (3) ignition coils exploded under light acceleration. Brought car to my mechanic, since FORD has been expensive and fixes never seem to be fixes, plus vehicle is out-of-warranty. This round of repairs was first estimated at $800 but after coils were replaced - they blew again, as the computer was shorting and surging the coils. My new estimate is $2000 for the coils and a new computer. My Edge has 140k miles and I was pondering even fixing the vehicle. Since I was already committed to the initial $800 repair, even if I chose to junk it afterwards, I decided to go with the fix. I pondered trying to use an aftermarket computer but mechanic said vehicle would have to be towed off his lot, as he could not allow vehicle to be driven. Apparently it is classified as an explosion/fire concern. Mechanic was actually surprised that vehicle didnt catch fire when the coils burst under the surge when computer malfunctioned while I was driving it. Prior issues: This issue is second time that I have had to replace ignition coils; first time was around 60k miles. As I think about it now, I cant help but think that this computer may be the root cause of my other Sync related issues. Those issues include: Sync GPS doesnt work at all. Ford wants $300 to reprogram for 4th time. I refuse. Back-up camera not going off after car is removed from reverse and placed back in Drive. Frequent battery replacements due to high draw of electronics.Other issues include: 3 different doors had sensors (including latches) replaced. I had to pay $700 for each as I couldnt worry about wife being stranded with 4 yr old (at the time). Power steering has never seemed right but no fix other than topping off fluid. Car master brake cylinder failure (first time car was confiscated) also caused premature brake wear and replacement of rotors and pads. However, the main reason that I will NEVER BUY A FORD AGAIN is the customer service and constant assertions that this is MY FAULT and NOT THEIR FAULT.My brake issues baffled me. On my first three trips to Ford service, the service reps said that they didnt see, hear or feel any issues with the brakes; even with a published possible recall concern in their hand. They treated me like I was lying about the issue. On fourth visit, the vehicle was held as unsafe and I was given a rental car. Turns out that it was such a common safety recall that the part was not available and back-ordered for two weeks. The faulty master cylinder caused premature pad wear and rotors required replacement as well. Go figure that the pads were a few weeks out of warranty when they needed to be replaced again. While on the topic, FORD OEM parts are horrible. Ford Corporate was not happy with my call from the dealership and they did not comply with my demands to remove me from their mailing list. To make matters worse, I was billed for the rental car because of poor accounting between dealership and rental agency. Thankfully, I noticed the charge on my credit card statement because I was never told that I was being billed. Rental agency just billed the card that I was required to place on file for incidentals. I fought for 3 weeks between two companies before they found where THEY WENT WRONG. So now I am sitting here - writing this review - wondering what else will go wrong with this vehicle after this round of repairs.

We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORDs.The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didnt want to have car problems. Now I cant even trust that if this vehicle gets fixed that my car problems will be solved.

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

I am EXTREMELY disappointed I am with Ford! This is my second bout with Ford... This time, I am just in awe of the treatment I am receiving. I will try to make this long story as short as possible. On 9/25, I was traveling from Stockbridge, GA back home to Winston Salem, NC. Once I got to Boiling Springs, SC, on my display- a message came up Low Oil pressure...my car started slowing down and making a weird noise- so I got off at the next exit and called Ford Roadside Assistance. The lady I spoke to first quoted me $361 to have my car towed from Boiling Springs, SC to Charlotte, NC; I told her Id call right back because Id have to make sure I would have transportation from Charlotte to Winston Salem. She said ok, she would document and someone would help me when I called.I call back- go through the entire story again about driving from GA, message, etc....I get quoted $569!!!! I tell THIS lady, that is NOT what I was literally just quoted 10 minutes ago on the phone. She puts me on hold, comes back asks me what location, blah, blah, blah- I tell her- she puts me on hold, comes back and says she cannot get this lady to understand what she is saying, Im like, That is not my problem- I am telling you what she told me and its not fair to me that she quoted me one price and you want to charge me an additional $200 more. She talks to her supervisor---she will NOT waive the $200! (Oh, I havent gotten to the best part).I wait 4 hours for a tow to come get me!!!! After the tow comes, the dealership gates are closed. I have to leave my car on the outside of the dealership with a note in the car. I go through the fence to put my keys in the lock box. I call the next morning. Now present: whats wrong with my 2019 Ford Ecosport--the engine and turbo. It only has 76K miles on it...I asked last week for a loaner because I work FT. They said they did not have any loaners.I called again 10/4 and I was told they did not. - My question was: Can you not contact the other dealerships in Charlotte, but I guess that would be too easy. I ask for Corporates number and Im told they can rent me a car from Enterprise BUT under the service plan they will only pay $35/day, I will have to pay $10/day AND I have to come to Charlotte to get the car--how the heck can I come get the car if you have my only mode of transportation? The customer care person I spoke with on 10/4 said she was escalating my issue and someone would contact me within in hour....this was at 12:43pm...I havent heard a peep from anyone.I have posted on my FB, Yelp, and Fords website. Someone from Fords Social Media contacted me via FB inquiring my case # and most preferred contact. I provided it and then he (Rick) said he saw where my case had been escalated and someone would be in touch. I still have not heard from anyone about the status of my car (which has been a week and 1/2 now) or anything about a rental! I dont know if this is sexual discrimination (because I am a female). They feel they can take advantage and run over me, but I am extremely upset and feel I am being treated unfairly. I also have found evidence on the internet that the issues with my car maybe a recall issue and I should not have to pay the deductible, but am sure because of the way this is going, they will attempt to strong arm me. I need assistance- PLEASE!!!!

Purchased my car in June 2019 and with that purchased came reward points equaling the amount of $220. Well after talking with FordPass once a week basically if not every other day I still havent received my points. They say the turn around time is I believe a month but we are going on 4 months. They say the file has been expedited the last four times. And with Ford being a big company they just dont care. Im just one person. Buyers beware of promises.

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, Ive called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

As if this 2020 hasn’t been awful enough, Lincoln/Ford has now been doing their part to bury what little is left of the year. I’ve been trying for nearly 4 months to get into another Lincoln, which would be my 4th consecutive Lincoln/Ford, but I’ve had nothing nightmare-after-nightmare unfold. I’ve actively reached out to the dealer and the individual that I have purchased my current lease through and either haven’t gotten responses or have been getting sky-high pricing. I’ve reached out to at least 20 dealers across the states of NY/NJ/PA and I’ve been met with ridiculous/oppressive pricing and dealers not willing to even discuss pricing. I have the GM of Causeway Lincoln, Dave ** telling me he won’t even talk to me (and this is the first time I’ve reached out to them, so not like there is a bad history). Imagine this lunacy when trying to give people business?Now Lincoln is telling me that if I don’t get another vehicle, which I’ve been trying to do for months, that I will be penalized many hundreds of dollars. This is how they treat the loyalty that I’ve given, the money that I’ve spent, and the referrals that I’ve brought them. They’ve told me to buy more or get penalized. This has not only soured my time with the dealers, but with the brand as a whole. Clearly they have gone into the business of confiscation, not customer service.

Didnt get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. Its not my bill. Its my sons bill

Bought a used 2015 Ford F150 in 2020. Purchased a full coverage/premium warranty on the vehicle. About a year later the drivers side catalytic converter went bad at a replacement cost of $1,200. The catalytic converter isnt covered under the bumper to bumper warranty. They arent covered after 80k miles no matter when you bought the warranty. Such **. Zero customer loyalty.

Ford finds fraud to be an appropriate means of snaking customers. According to their marketing department (Connor), this is a typical practice. They hire a 3rd party company to get information so that ford can send emails about “deals”. My father received an email that stated he could save $3500 on a new truck. He went to Woltz and Wind Ford to take a look and was set to buy until his salesman noticed something. His so called offer email was attached to someone else’s address. Mind you he’s lived in the same place for 45 years. How is it that a “marketing” company could screw up something so blatant? Then when you contact marketing they tell you that they have no ability to correct the problem. Here’s where the fraud accusation comes in.Dealers are still willing to submit the paperwork with the numbers for the “so-called rebate”. So customers, like my dad would be turned down for the $3500 rebate. I don’t know about the rest of the world but that’s a lot of money. They’re fraudulently using “buyer’s” emails attached to an unknown address to entrap the “buyer” into a contract that they would be stuck with. A rebate email never geared to work. Hopefully others would not be duped by their “snake-like” behavior. Make sure you ask questions! I’m leaving this review Bc I made the phone calls to Ford. I wasted hours on hold for every Ford representative that I spoke with to tell me that they are INCAPABLE of correcting the issue.

This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesnt mean they have to treat their customers like dog **! Im very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because its the same thing!

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

Car broke down, 4 hours later still waiting for a phone and/or tow truck. Every time you call the number for the roadside assistance, you get asked the exact same questions as if you aren’t already in the system and haven’t already called over 6 times! What kind of crap is this? In a bad neighborhood, no AC since the car is down and no one seems to know why we don’t receive calls or text messages or why we haven’t been assisted. What’s the point of calling it Roadside Assistance. You’re assisting me to stay on the side of the road??? You don’t need anymore bologna, cause Ford you’re full of it already. This has convinced us to take back the Ford and never do business with them again.

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

Both rear springs broke on my 2003 Ford Taurus. I had to replace both rear springs and struts, plus pinch bolt sheared upon removal of struts. I had to remove the entire right rear wheel hub to remove sheared bolt. Luckily, the vehicle was stationary when broken springs were discovered. It could have been ugly if springs had broken and punctured tires while moving.

Have had 4 door latches break on my 2013 Fiesta. 2 of them broke while the car was moving. Service guys at Southwest Ford were wonderful. But when they turned me over to customer service lead Amelia **, I tried to call her for 2 weeks to find out what they were going to do. Never did hear back from her. Finally one of the other flunkies called me back and was so rude and short that I could not even talk to her. Now just found out my case is closed without ever hearing from anyone. I volunteered to take any of their families for a drive in my piece of crap car, but no one accepted the offer. Wonder why. Cannot wait to pay this pathetic vehicle down enough to trade it in. Ford is the most disappointing company I have ever had to deal with and will never make that mistake again. Not that I really expect anyone from Ford to read this. Case **. Pathetic cars and customer service.

Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.

Our 2014 Flex has been a great car so far! It gets decent gas mileage and has plenty of room. We have not had any mechanical issues so far and the only complaint I have is that the hoses that go to the front and rear window squirters keeps coming off of a connector, that I had to end up clamping to the connector.

This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.

I have bought my Ford Ecosports from Elite Ford, Bangalore on 03-March-2015. On 2nd Aug 2015 (Sunday) when I was driving in Bangalore, it has started giving vibration and stopped in middle on the road. Somehow I managed to take the vehicle to service center with help of Ford roadside assistance. The next day (Monday) when I met to service center people, the response I get from Elite Ford was worst. They were not concerned about my vehicle condition and my sentiment on my loved vehicle. They simply tried to wash their hands by blaming my driving capability, without considering my prior driving experience. Seems they were very happy to see my vehicle in that conditions. Within 30 min they made the estimation for 15000 and sent to mail for my approval and also I am getting calls from them every day for my approval to start the repair. I have below concerns on my vehicle and Ford India. 1. How the clutch will worn-out within 3-4 months (4000 KM). Is the vehicle is that sensitive? 2. Is there any different style of driving for Ford vehicles? 3. As Ford assured for 2 years warranty, I am very much eligible to get my vehicle corrected from you, why you people (Ford/Elite Ford) are trying washing your hands by blaming customers driving capabilities. 4. If it continuously giving the same problem, how can I maintain the vehicle for long time. Is it punishment for us for choosing the great Ford car. 5. If the same case happened to any other important parts (Engine/GearBox), what we have to do with that vehicle. 6. If the same happened after 3-4 months, what to do. Is it possible to maintain the vehicle.

On May 9, 2016 in Manchester NH our 2015 Ford F150 Lariat spontaneously caught fire and destroyed itself and a car in the adjacent parking spot. The vehicle was parked a few feet outside our office window when smoke came pouring out of the hood of the truck. The truck was unattended, was NOT running, just suddenly started burning out of control. It eventually burnt to the ground, destroying the front of our office concrete walls, office windows, pavement, and the car next to it.

I DID NOT THINK I WOULD LIKE A FORD SINCE I ALWAYS DROVE A TOYOTA. HOWEVER, I HAVE REALLY FALLEN IN LOVE WITH FORD EDGE. The ride is smooth and it drives great. I have this car over a year and have had no trouble with it. All my kids and grandchildren like driving it also. There is lots of cargo place in the rear which makes it great for traveling. Great little SUV, which makes it easy to park as well.

I have really enjoyed owning my Fiesta! Its such a fun car to drive, the acceleration is perfect, it zips through traffic and I love my sync system. And I really love the mileage I get out of the car. I can get almost 2 weeks of driving out of a single tank of gas! Moreover, I love the look of it. Its very modern and cute. Some people might view its small size as a negative but I genuinely have never felt cramped from the inside.

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

I purchased a leased returned 2013 Ford Edge. Within a few months of my purchase my compressor came apart. Their warranty is 3 year/36,000 mile warranty is transferable... but it is 3 years from the original delivery date. I was 19 days past the 3 years of delivery date and Ford was unwilling to honor or work with me on the part failure. Take this posting as an FYI.

I own a Transit full-size van T350 built 5/2015 used for business. After 38000 miles the left rear axle seal failed and was replaced 11/30/16. One day later the hole axle seized after just 50 miles. After the warranty repair. It took to January 10/2017 to rebuild the rear axle (no parts available!!!) and to get the van back from the Dealer (Ford of Clermont, FL). Since then the van is creating a loud howling noise between 50 and 60 mph and a loud deep vibration noise over 70 mph. Four more attempts to repair/adjust. Did not fix the issue. Since 12/1/2016 the van spent over 100 days in the workshop trying to fix the rear axle under warranty without success. Since 4 weeks my dealer tries to get in touch with a Ford engineer to assess the issue. Without success. In the meantime the right axle seal failed and spilled all the oil on the road. In addition to the incompetence of the dealership Ford Customer Service is at no service for a customer who has a more complex issue than an oil change. I called Ford customer service several times but all they do is to get you in touch with the dealers management. Ford Customer Service is only set up to make you feel good and to mediate between dealer and customer. I feel that my only option now is to sue the dealer and Ford to get this faulty rear axle replaced.

I brought my 2011 Fusion in Freeway Ford-Bloomington, MN on 5/12/15. My driver side door would not open from the inside. The door handle assembly was broken. I have no complaints about the way the dealership did business. They were courteous, professional, and upfront about the whole repair. I have a problem with the fact that the car is less than 5 years old, and the door handle assembly breaks, and it is not covered under warranty? I spent $242.00 for the repair. I dont believe that this is something that I was at fault for misusing.

I just had a fire on my 2002 Escape. The ABS wire loom burnt. Lucky I was up, my whole car would have gone up in flames. I need my car fixed.

My 999 F-350 Super Duty Diesel caught fire in the middle of night after being parked for 4 days and burned to ground, also burning a Chevy next to it!

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that its an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So Im still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion. Mechanically it seemed to hold its own, I didn’t like how the computer limited its capabilities to be the truck it could actually be. As for the Taurus, it is a good mechanical sound driving vehicle as I expect from a Ford. However the body panels don’t line up, misaligned doors to 1/4 panels, the hood and trunk don’t fit correctly. I got a really good deal on it and didn’t take it to heart too much. But now after year 3.5 I am starting to notice rust sitting in the gutter of the trunk lid, that is unacceptable. There are a lot of people who drive Fords today or in the past because of my tenacity about them. However now not so much so. I recently bought my wife a Chrysler 300 Sedan, it is a nice well built car, I become more and more impressed with it over my beloved Fords. I have owned probably over 50 vehicles in my life time, mostly Ford’s and a few GMs. Dodge hasn’t been a player since the early 70’s. Now they are back on the map! I am impressed and GM has made their way back as well. Ford needs to tighten up again. I was looking forward to possibly buying The new Bronco, however, I am really looking at the Rams and Dodges right now... If we continue to have good fortune with the Chrysler it will motivate me to move away from the Ford line. Trust me I live and breathe Ford’s, my RV is The F53 RV Chassis with the V10, I love it! My late 90 and early 2000 Ford’s were much better, quality, craftsmanship and sheer engineering ingenuity. Just thought I would share. I have had at least one (1) Ford all my 45 years of driving. Not bad, but times have changed and so has Ford unfortunately. Breaks my heart. I hope they turn it around before it is too late, especially after dropping their automobiles. I plan on making a purchase in the next year, hoping to be my final purchase in my life time.

Purchased the new 2014 Ford Fiesta in August 2014. By the time I went in for my first oil change I was having problems with the car shaking, jerking, slipping, shuddering upon light acceleration on gas from a complete stop. I expressed my complaint/problem with the service technician and he said its normal, people complain about the same issue all the time and theres nothing they can do. As of todays date the problem still exist, I been back to the dealership with the same complaint and nothing has ever been resolved. And it seems like its getting worse.

After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!

I am on my 3rd Ford Vehicle. The first 2 were used and had issues. I thought if I bought new and kept up with maintenance it would last... I was wrong! Under 7 years old and 53,000 miles, I have a list of issues and Ford does not stand behind their product. The Dealership charges absorbent fees just to look at the issues, not even fix them. They really know how to push away customers. I took my car to another auto shop and I am now excited to buy my first Toyota. Dont buy Ford. You will regret it. I do.

My car is currently disabled from driving due to a severe transmission clutch shudder. I have been told many different things in regards to my vehicle by your customer service team. I also found that they had very limited empathy to the fact that my car was so significantly impacted by a clear manufactory issue that I almost got into a significant accident and was fearful for my life while driving it recently.My car first experienced the shudder after a year of driving it. It was attempted to be fixed in February 2017 for the exact issue. The problem subsided for awhile, and then gradually came back. The first dealership that tried to fix the issue was All American Ford in Old Bridge, NJ. The people here were competent and were helpful, because they were reimbursed by Ford for their service.The shudder returned of course. I went to a Ford dealership in Lakewood, NJ. Called Larsen Ford to see if they could look at the continuing issue. The service advisor Dave ** who I met with didn’t greet me. Another employee said hello and acknowledged me. Told me to sit in front of Dave. I sat in front of Dave, who didn’t even look at me while he was on his computer. After, I guess looking into my VIN number finally addressed I was sitting there in front of him. Discussed with me that I had no available warranty on my car in regards to the transmission clutch shudder issue, and then stated that it might not be transmission clutch shudder issue without even looking at my car. I felt he didn’t even discuss or look at my car because he knew it wasn’t going to be reimbursed by Ford. He also made me feel like I lacked intelligence, probably because I am a woman and acted like I knew nothing in regards to the car’s issue when in fact it’s hard not to know since Ford is currently being sued for the issue. I quickly left there.In between finding another dealership to help fix the problem, my car was completely affected by the transmission clutch shudder issue. It was terrifying driving it while this Accord, and a giant truck almost plowed into me, because the car jerked forward and back with acceleration and also when braking. It was brought to All American Ford in Point Pleasant, NJ where it is currently sitting because Ford does not want to take responsibility for their poor design manufacturing issue by placing a clutch system that burns off. My car is not currently being worked on, because Ford states that only certain cars can receive the extended warranty under the Customer Satisfaction Program 14M01 - Supplement #6.The customer “satisfaction” program has not satisfied this customer. In trying to reach out to your customer care representatives was even worse than dealing with the dealerships. I spoke to multiple representatives who had a difficult time understanding my English pronunciation and each told me different things: 3/15/19 - Jane told me that when requesting to speak with a supervisor it was pointless, because they will tell me the same thing. She was also unable to tell me exactly why my car was not covered under the warranty hence why I wanted to speak to a supervisor. She did note to request a supervisor to contact me in a business day.3/18/19 - I did not receive a phone call from a supervisor, so I called back again. I spoke with a John who told me that a supervisor placed a call however he couldn’t tell me when or what number so that I could make sure to answer. No supervisor of course was available. I asked to make a FM360 claim, he said only a supervisor could do that. Requested a supervisor to call me back. In addition, told me that dealerships can talk to Ford corporation in regards to reimbursement of warranty funds. 3/19/19 - A supervisor called me at 7:00 pm, however I was eating dinner with family after a long day at work.3/20/19 - Spoke to Gail a supervisor who informed me that the warranty is not covered for me because my car was made in October 2013 not in June 2013 (only a couple months later). I expressed my concerns since its the same exact transmission clutch shudder issue attempted to be fixed the first time, and why are only certain lucky Ford owners experiencing the same issue the only ones privileged to be reimbursed. In addition, she informed me that previous representatives could have filed a FM360 claim even though they told me a supervisor could. I also asked why the TMZ module is covered, however the clutches aren’t. She could not answer that question. She kept on repeating herself, talking over me in a scripted manner, and did not address my specific questions. I requested to speak to another supervisor other than Gail, and she denied my request. I kept on clarifying her statements and requesting for her to note to speak to another supervisor in case they had other information. In short, she denied my request and hung up on me.Ford has not rectified their design manufacturing mistake and would like to make their customers pay out of pocket for their error. I have a car that is not even 5 years old in which I have to pay $2000 for. I have paid for new tires, oil changes, and checks. I have made sure my car is updated on my end. My car is not driveable and I have to spend every day speaking to your employees who don’t want to help. In addition, due to research and speaking with Ford dealerships the problem will still continue even if the clutches are replaced.Ford has a responsibility to their customers and to keep them safe. They have designed and made unsafe vehicles and are unwilling to help out ALL of their customers. I hoping that someone will be in contact with me in regards to my issue. I am requesting that my current Ford dealership be reimbursed for the clutches. I am told that even if they replace the TMZ module, the car will not drive without the clutches being replaced. Someone needs to rectify the issue.

On July 19, 2016 I went to Crest Lincoln at 36200 Van Dyke, Sterling Heights, MI to purchase a vehicle. I worked with salesman name ** on a new 2016 MKX so he brought me one and I bought the SUV. So on July 21, 2016 which is two day later I found out it is damage and repaired horrible so it was damage. So I took the SUV back to the dealer and spoke to ** so I could exchange and ** told, You purchased. Its over. There is nothing I or the dealer could do. I called Ford company and they offered to fix it but I dont want to fix. I want new one that is why I bought supposed to be new. So Ford refused to help. What a scam a $50,000 plus tax. I would never buy any domestic vehicles again. My friends and family we never buy Ford...

The Ford Five Hundred has been a great car for me and I really like it. It has leather interior and has lots of cup holders. I like the way the back seats fold down to give me more trunk space. I really enjoy the heated seats the best. So great in the winter time and they really help. But I would like the car to have four wheel drive for better driving during the winter snow season. It does seem to slide easy on slick streets.

I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like Im not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.

I leased a 2017 Fusion Energi in late December. About three weeks ago, I found the battery completely dead. After jumping the vehicle, I took it to the dealership (521 miles on the vehicle). After numerous discussions with the dealership, as well as Ford Customer support, I have been told that the part is back ordered with no delivery date identified. In the meantime, I have to continue making the payments, etc. while I wait for a resolution. Ford has offered no options related to this situation other than to wait for the part which, as I state, has no delivery date associated with it. The customer service follow-through post purchase is nothing short of terrible. If you are considering purchasing a Ford product, I encourage you to reconsider. I know this is the last Ford product I will ever purchase.

MY 350 FORD DUMP TRUCK BROKE DOWN ON 6/23/18 AND HAS BEEN IN THE SHOP, FORD IN PLYMOUTH, MA SINCE THAT DAY AND IT IS UNDER warranty with parts back ordered. This is a joke, the truck has 4,500 mile and bought for work and I am without it for 9 weeks of my busiest time of the year, Ford has really failed me.

Our 2011 Ford Edge has a leaky Transmission Power Unit (google Ford TPU leak to find more information), about 2,000 miles beyond than extended warranty. The cost to replace is estimated to be $1,800. I filed a case (**) with Ford and after multiple calls they still refuse to offer any compensation. This is the last Ford vehicle I will ever buy - why be loyal to Ford when their loyalty is a joke?

I bought a 2013 Ford Focus 2 years ago as a used car. Approx. 25,000 on it. I have had continuous problems with the transmission and now the engine light is on, revealing I need an entire new fuel system! The Valve, gasket, fuel pump, and a new fuel tank!!! $2000.00 worth of work on a car 3 years old. Oh yeah the radio is gone too and needs to be replaced! How does this happen. Nothing is covered by warranty except the clutch. Needless to say I am extremely upset and will not ever buy another Ford. I have written directly to Ford about this but not hopeful that I will hear from them.

Dropped our Fiesta off at the dealership this morning for its third transmission rebuild. At least the employees there were honest and said that they were using the same faulty OEM parts that were used during the last two rebuilds. Has anyone tried to sue the dealership or salesman that lied and told them what a great vehicle it was when they were trying to sell it to ya. I ask because the same guy that told us that bs also told us what a piece of crap they were when we took our car back to the dealer three months later because the transmission failed. Never again.

My wife and I bought a 2012 Ford Flex limited with 42k miles in July of 2015 due to expecting twin babies. Well, it hasnt even been a full year and only 13k miles later and we are already having to spend $1100 on replacing the rack and pinion. Ive owned a BUNCH of vehicles in my life so far with FAR more miles than this and never had to have anything major replaced like this. I am disgusted at the reliability of this vehicle especially on how much it cost in the first place. I will NEVER buy a Ford again. There are too many other options out there.

I was driving my Ford Escort. When I turned onto Speedway road, a vehicle hit me and sent me spinning onto the side of the road, down the berm and stopping after hitting my head two times. My seat belt didnt lock and the airbags didnt deploy. This left me with a fractured neck (hangman neck fracture). The driver side window was broken and the back windshield was blown out. I ended up being transported by two ambulances to the University Hospital. After getting a brace on my neck, I was transported for the third time to a rehabilitation hospital. I was in the hospital for 15 days. I am still in the brace after 10 weeks and under the care of a neurologist and will be evaluated again next week.

I am embarrassed to say that I have continued to purchase Ford products through the years even though they have proven to be poorly manufactured. Well I have finally learned my lesson. Never again will I purchase a Ford vehicle. Some examples, Explorer 30,000 miles cracked engine block, Excursion 52,000 miles transmission failure, Expedition tailgate paint bubbling off (they all do), Raptor 50,000 miles garage kept. A hole rusted through the bed (common).Fords response to all of these defects Drop Dead. If you wish to experience the absolute worst imaginable customer service call (800) 392-3673. I honestly felt as though they were mentally challenged so I escalated the case first to Matt ** never replied then Phill badge # ** big zero then Brian badge # ** bigger zero and finally the head supervisor Rose ** whom I would best describe her as robotic nit wit unable to respond beyond cookie cutter prepared answers.As a small business owner I purchase multiple vehicles annually as well as personal vehicles so over the course of the last 35 years I have purchased more than 100 new vehicles. The majority of which were Fords. In 2017 alone F350 $50,000.00, A Expedition EL $70,000 and most recently a Raptor $70,000.00. So I hope Mr. Ford reads this and terminates each and every one of the inept, indifferent individuals at Ford who misrepresent themselves as a customer service department.

We drove a very short way to our local tractor supply company to pick up feed. I was in the store for about 15 minutes. When I got to the register someone said, Theres a truck on fire in the parking lot! The fire had just started. It was up in flames and burnt to a crisp in less than ten minutes. Flames shot 20 feet up in the air and it melted the pavement under the truck. We would have been dead if it had happened twenty minutes sooner. The fire department made it in good time, but the truck was already totaled. Everything in the cab was ruined, including all three childrens car seats. Thankful I have comprehensive insurance. Its a total loss. I have no truck. >:-o Up until this point, this truck ran like a top and was very reliable.

My 2015 Ford Taurus Limited has left me stranded 4 times since I purchased the vehicle. The problem seems to be with the fuel pump module, which has now been replaced 3 times in less than 3 months. The reason I am complaining is because of Ford customer service. I reached out to them on 9/26/2016 at 10:33 AM, and I was told that a regional customer service manager would contact me in 1 day. It is currently 11:13 AM on 9/28, and I havent heard from anyone. First of all, I have been without a vehicle for 4 of the last 6 days which affects my job, family, income, and personal responsibilities. There seems to be no sense of urgency for Ford and its customer service department to help me. I currently own 3 Ford vehicles, but I feel as that means nothing to them, and they could care less that I am a loyal customer. I feel that Ford needs to step up and take some responsibility and do right to me by compensating me for the missed income and expenses that have occurred due to this faulty vehicle. I have rented cars because of being stranded, and last week spent the night in a parking garage in downtown Chicago in my car with my family due to the failed vehicle. This is not right Ford! I shouldnt be the person that is paying for a troubled car that has only 26K miles. Sure the warranty is still in effect, but what do I do when stranded places? I doubt this will go anywhere but maybe someone from Ford reads this and steps up.

Don’t hold value/negative equity/poor resale in most cases. Wouldn’t buy another! Need to take the dealerships out of the sales process. Keep sales between manufacturer and customer. Have set discounted prices from the manufacturer and rate completion similar Carvana/Carrom/and others. Get rid of all the **.

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Fords deep discounts for previous years new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

This is a simple and clear issue. April 14, 2020 went to Big Valley Ford in Stockton California, located in the Stockton Auto Mall. My need from Big Valley Ford was a set of 4 new tires and a wheel alignment. Was told it would take 2 hours for the what I needed done. 1) I waited on-site at Big Valley Ford while the service was being completed, service personnel knew we were on-site. We were notified in-person by the Advisor our truck was done, within the 2 hour time frame. I was happy.2) The Big Valley Ford Advisor had us pay our invoice prior to us taking our truck, the truck was slightly out of view so I could see while paying. After the payment we walked out to the truck and noticed the tires were installed incorrectly. The Advisor agreed the Tech installed the tires incorrectly, Advisor stated, We will fix it. I was thinking okay 30mins is reasonable and asked how long, the Advisor stated it would be additional 2 hours for them to correct their mistake. The Advisor stated a new invoice would have to be created and my truck would be taken in the order of the invoice (My vehicle was at the back of the line again).I was upset and the Advisor said they would check with management to see about a free oil change in the future. I said I didnt care about free stuff just get my truck in now and fix Big Valley Fords mistake, the Advisor stated they could do that. So of-course I had no choice, I was upset and told the Advisor we were going to walk home. The Advisor said, I could try to get you a shuttle ride home, I wasnt having the TRY moment again and walked home.3) Big Valley Fords Advisor called my home to let us know the tire were done correctly and the truck was ready for pick-up. I drove my wife to Big Valley Ford to pick up the truck, saw the tire were correctly mounted. Checked the tire pressure, the tire pressure was incorrect from what was placed on the invoice. I told the Advisor and asked how long would it take to get the tire inflated correctly, the Advisor stated it will be awhile. At this point my blood was boiling but kept my cool, I said never mind. Ill use my small electric air pump at home.4) Drove the truck home from Big Valley Ford, we live about a mile from this dealership and parked it so I could get to it in the morning. I was hurting bad by this time (physically) from walking home. April 15, 2020 woke-up and went outside to air up the truck tires. I noticed one of the lug-nuts was wrong. I understand the newer vehicles have decorative caps over the lugs, checked the rest of the lugs and they had no play in the caps at all. This truck had 24 lug-nuts with no issues when I took the truck to Big Valley Ford the day prior, now I had 23 and one odd looking one.5) Drove the truck back to Big Valley Ford and showed them, they promptly replaced the incorrect lug-nut. The mileage difference from the final invoice was around 2 miles, drove it straight home and straight back to Big Valley Ford. Spoke with the service manager at this time and all he would do is make excuses and downplay the problems I had, he said the lug-nut cap probably flew off when I drove home. I had him test all the others and they were solid, his tone changed a little however the manager just downplayed the series of mistakes as not being a big deal.6) My background with Big Valley Ford, from 2003 to 2015 I have purchased 9 new vehicles for more than $300, 000.00 not including services. The last two NEW vehicles I purchased 2015 Ford Lariat Ecoboost 3.5L F150 FX4 ($60K) and 2015 Ford Fusion Ecoboost ($30K), I purchased the best warranty from Ford for both for over $5,000.00. The warranties expire in 2021.7) I have handicap plates on my truck because Im 100% disabled, this is why I hurt so much from walking home. Big Valley Ford Advisor knew this as I have had prior conversations about my military service and how I became disabled. 8) Big Valley Ford sent a free oil change coupon to my house and gave my wife 5 car-washes, again Big Valley Ford thinks giving free services makes things right. I told Big Valley Ford they had plenty of opportunities to make this right when it was happening. Customers deserve as a basic their vehicle returned in the same or better condition, all this mean is my truck should have been in better condition when I picked it up, New Tires. How many customers who didnt know Big Valley Ford made mistakes drove off, how many of these ended in accidents and people hurt or killed. 9) Ford Motor Company needs to get a head of this and do something to protect the Ford name and reputation.Updated by ** · Apr 19, 2020. I forgot to mention I took the 5 free war-wash & Free oil change coupons back and gave them to the Advisor. Talked with the main manager and he treated my issue like I was a second rate customer and he also downplayed the issues with a lack of concern. I also paid cash for both vehicles (2015s).

Defective Sunroof issue in 2015-2017 models - Warranty expired & about 2 month after that I left my vehicle out & it rained heavily. I found water dripping near the framework on the passenger side, between the windshield & door. The floor mat was full of water. I dumped it out - tried to dry out the carpet. It was so saturated I couldnt get it all out. Then when driving it I actually heard swooshing sounds when I came to stops. Meanwhile I thought it was some fluke or the bad rainstorm. Then when we washed @ the Morries Ford car wash, we noticed it again. So we looked online & sure enough there were many others who reported the same or similar issues. Meanwhile mold had developed & Morries said I did have the defective part/sunroof. Filed a claim & the best Ford will do is only cover Half the cost to replace their defective sunroof. I am going to file a complaint with our Atty. General. I paid once for this feature when I bought it brand new. I should not have to pay for it again due to it being a defective sunroof. Morries tried cover up this issue also when I first reported it to them. Lying to me saying someone vandalized my vehicle by removing all the weather stripping on the roof. Theres not any on the roof on any of the Ford trucks where this service advisor tried to point out. Very disgusted.

In July 2017 our 2013 Ford F-150 lost all braking power. Had truck towed and they replaced Master Cylinder and brake booster. I researched and found our truck was manufactured 4 months too early to be included in a recall for this very issue. Ford headquarters finally agreed to pay us $350 of our $574 bill. We have a complaint number and approval code. HOWEVER it is October and the local dealership Sam Packs Ford Country of Lewisville TX refuses to cut our partial hush payment! Ive emailed and called too many times to both headquarters and local shop!!! Im done with Ford and ready to spread the word of their refusal to admit to faulty parts and refusal to honor partial payment! They are liable and are trying to avoid all accountability. Shame on Ford as we all know BRAKES ARE OPTIONAL on Ford vehicles!!!

Dont purchase a Ford Vehicle. The transmission will most likely die on you early on. I cannot tell you how upset I am for the purchase of my Ford. I have to say a prayer each and every time I am driving this car, in particular, if you are driving the vehicle up a grade. The odometer on my car is only 25977 miles. A LEMON in every sense!

Im having Ford Fiesta 2014 sE. DUE TO RECALL IN CLUTCH I HAVE SET AN APPOINTMENT FOR MY CLUTCH REPLACEMENT FOR TODAY, May 24, 2016 at Edmonton, AB at 91 STREET. But they have not received clutch from USA and asked me to go back for 3rd time. In past the service guys have done the same thing, they called me to service station and then asked me to go back. Do they do communication in between? Or at least notify your customer before they arrived. I have changed my working shift because of them for 3rd time and what I got at the end: nothing. Poor service. Very Upset with the customer service they are offering.

Bought a 2018 F-150 XLT FX4 off road in May of 2018 and have many of issues. The major issue is the warped dashboard. Ford knows about the issue but will not do anything about it. Many of the new car trucks on the lots have this issue. The other issues that you need to be made aware of is; leaking water at the fire wall onto the brake pedal (3rd time in the shop and cant find the leak), both fog lights replaced because of broken on the inside, both drive and passenger seatbelts had to be replaced, 2 tail light bulbs replaced before realizing that the house was leaking and holding water, and the transmission has been looked at more than 5 times now. Every little thing that was covered by warranty has found its way on to Carfax. The price in may was $60,000.00 now because of the work the value of the truck is only $37,000.00. Be careful.

4 tires replaced after 4K due to excessive noise and poor ride... Goodyear asymmetrical all season. Headliner replaced twice. Original headliner ripped 2 days after I bought the car. Entire convertible top replaced. Both rear passenger windows replaced. Steering wheel replaced due to defective leather. Engine goes thru 1 quart of oil every 4K miles. Car currently has 14K miles on it. Dealer is doing good job addressing issues but this is not a quality built vehicle...

Bad design putting the water pump inside the block of the motor. When the water pump breaks it takes the grease out of the bearings leaving the motor useless. Instead of $300 to replace water pump now I have to pay 7600 for a new motor. It makes no sense.

I purchased my 2012 Ford Fiesta in September of 2015. When I test drove it, it ran great and was excellent on gas. I needed something since I commute an hour each way for work. About a month after I purchased it, I began to have issues with the transmission. It would shutter and stall when shifting gears when taking off, or would seem like it was skipping a gear when taking off. I went into the Ford dealer in Santa Fe where I work and they basically said that is the way the transmission is designed and wouldnt even look at it. I proceeded to take it to a dealer in the town I lived in and they ended up replacing the clutch and reprogramming the TCM. This worked for a few months and now I have the same issue, on top of a engine light coming on and off, and a rattle when the car is turned off. Ive taken it back to the dealer to be told its not a transmission issue but engine codes and of course more money to be spent. Ive complained multiple times about these issues as Ive done research and see that this is an all too common issue. Now Im talking with a second customer service manager for Ford and hope to hear some good news about them either fixing the car or buying it back. Quite honestly the worst car and worst customer service experiences Ive had with any car Ive owned. I will never purchase a Ford again because of it.

I purchased a 2019 Edge ST and its already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldnt duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didnt show anything, he wrote on the work order he couldnt confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - cant confirm and its not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I wont even make the attempt to get them to duplicate that issue.

Warning to all Ford F-150 owners for this recall. Ford will not give owners a loaner vehicle during this repair. It appears that Ford really doesnt care whether or not their customers are injured as a result of their faulty vehicles nor do they care about the logistical difficulties of not having a loaner vehicle. Shame on you Ford!

Just like everyone else here, I had a front spring (passengers side) on my 2002 Ford Taurus break and puncture my tire at a cost of $434, plus $103 for the tire. Being a former Ford dealership parts department manager, I know that there was a Field Service Action (recall) that did not involve the company actually calling the vehicles in to have the springs replaced, but provided extended warranty coverage for vehicles that experienced problems. I personally sold over 300 pairs of springs during the last year I worked. My vehicle no longer had coverage, like many of yours, apparently because either the vehicle was too old or had too many miles. I hate that I cant remember the FSA number or the age and mileage limitations.

My van was due a recall for an oil pump, phone them up to get it booked in last week, got booked for the Thursday then they phoned on the Wednesday to say your courtesy van was not available! So booked in for today Friday, again phoned up to say the courtesy van I booked was not available again!! Then she said that the oil pump recall was done on my van last October! Which is all lies, I should know its my van! So what in today to complain and they showed me an invoice with my name, company name, my reg, all my details on, saying that it had been done! I said this is absolutely unbelievable that they have charged head office for work that states had been done on my van which is not true, this is fraud!! And using my van my details to commit this! And I have recorded it all on my iPhone! Head office will be getting nasty phone from my on Tuesday when reopen. BEWARE NEVER USE FORD SERVICE CENTRE.

I was hit with a 2015 Dodge journey on the passenger side. The speed I was hit it wasnt for that much damage, the truck couldnt take it as it should, it bent the frame. The truck was totalled, and the Dodge journey only had minor damage on the front corner driver side. The plastic cover and the hood bent on the corner and some plastic parts totally repairable. Definitely ford has to do a lot better and redo this whole truck that drives like a Japanese car. The vibration for any little pothole is another story, terrible.

I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10. The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.

Recently I realized that my air conditioner was not working. Took it to my local Ford dealer to determine problem and get fixed. The A/C Evaporator Core Discharge Temp Sensor was bad and needed to be replaced. The good news was that this part only cost $32. The bad news was that it was behind the dash which would require removal of the dash to install a new part. My cost was $1255. I contacted Ford and told them that this was poor engineering and the part could have been located in a more accessible spot. The customer service person acted very concerned and told me they would send an expedited email to the Ford dealer service manager because they would be able to help me. When I talked to the service manager she had no idea what she was to do for me other than charge me the estimated repair cost. Ive contacted Ford 2 more times about this matter and all they have done is turned their back on my situation. How does Ford think that they have no responsibility for poor engineered design? My Ford case number is **, but is apparently just a number and means nothing to Ford.

Failed Transmission. Service has failed to repair transmission because the exhaust system was modified. Dont buy Ford.

My husband and I were watching a movie in Virginia Beach and are from Atlanta so we were visiting, and the phone kept buzzing. We knew no one in Virginia had our number so we went outside and answered the call. It was the VA Fire Dept. THE TRUCK (Ford F150 2006) was on FIRE. Now we had been in the movie for 2 hours and add an additional 45 minutes walking in the mall. So the truck had sat for almost 3 hours. What a waste. Now were waiting on FORD to tell us whats next.

I was excited to purchase my brand new F350 Super Duty. It came fully loaded and could tow like no other. Yesterday driving home with a trailer full of horses I experienced what has been known as THE FORD DEATH WOBBLE. We were driving around 65mph on a four line highway when we hit a small dip in the road. The wheels on the front end felt like they were coming off the truck, braking made it worse. We pulled over and when we slowed to around 5mph it went away. I called Ford customer service to file a complaint and they were HORRIBLE. I requested a supervisor and was told none was available. I then called the national highway safety board and filed a complaint and got a case number. I then checked the internet and found 2000 plus complaints. Same issue. Ford acts like I was the only one with this issue. For the $80,000.00 I sure you could by a Dodge or Chevy that will not have this issue. SO DISAPPOINTED. We have owned over 20 trucks in our history and have never run into such a poor customer service experience as with Ford Customer Service.

Its been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I dont think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. Its obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

Back in 2005 I purchased a brand new 2005 Ford Freestar, it had a faulty torque converter, and was replaced in 2013. Now then 1 year later I had the same problem (torque converter). I just got off the phone with a tech. at the Ford dealer and told him what happened... he said its not covered a recall is a 1 time fix, so even though they replaced my torque converter with another faulty 1 its not their problem... I dont think thats fair, but then again what do I know, Im just a consumer... What can a person do???

Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.

Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.

I own a 2010 Ford Flex Limited. It has the EPAS steering system that has failed just like the 2011s that has the same part and has an active recall campaign to replace it. When I contacted the dealership, they pulled the part number up and confirmed the recall but, not on the 2010. The dealership then contacted Ford Corporate for financial assistance. Corporate asked the dealer for the parts and labor replacement estimate just to deny fixing my car. I have just spent over $3,500 replacing both turbos and now, Ford expects for me to pay another $2,000 to fix my car again! You would think that Ford would acknowledge a major safety issue like a steering failure!

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Lets move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.Lets chat about service: My Touch went out in less than 4 months.... brought it in... Service says needs to order parts. 3 weeks later no follow-up except the email from the service department ask about the lengthy list of service they performed. Guess what? They didn’t do any of these services. And never followed up on the 1 thing I did ask them to do. I wonder if they billed Ford Motor Company for these bogus services. UGH come on Ford. Its 2019. Get rid of the bs sales tactics, update your finance software, and get a real service dept.

I bought a Ford Fusion. Shortly after buying it and the extended warranty the heat on the drivers seat would not shut off and kept getting hotter and hotter to the point it burnt my leg! I still have a mark! I called the place I bought it from they told me to call Ford. I called Ford and they pretty much told me, Oh well. They wouldnt help me with anything! Never again will I buy a Ford!!! So much for the extended warranty! Rip off! Theyre lucky I dont sue them!

I bought a brand new Mustang GT in the summer of 18. I traded a pristine 14 JKU and a 2003 Corvette in on this car. 2 vehicles I loved very much. The Jeep was still like brand new with almost no miles. Anyway, I bought this Mustang and drove this thing very cautiously hoping a gentle break in would ensure long drivetrain longevity. This car has never even done a burnout. Well, the engine started making a rattling noise like a diesel Around 500 miles. The interior had a random rattle and the transmission would often grind going in to 3rd and 4th as well as being resistant to pull out of 3rd gear. This car zat for a total of 32 days in the few months I owned it. Ford put a new short block in it at 2,000. Basically the car was no longer brand new as the front end was completely disassembled. I asked Ford for an msrp swap and they said no. I asked them to reimburse me the amount of monthly payments in proportion to how long the car zat and they said no because they dont have confidence Ill stay with the brand. I traded 2 fantastic vehicles for this pile of garbage and Ford had no interest in satisfying their customer. I buy a new car every few years and had Ford treated me well they would have had another guaranteed sale from me as I bought my wife a new car in Dec 19. We were going to buy an Explorer. Unfortunately Ill NEVER buy another Ford and I urge you to research the engine/ transmission failures in basically every Ford model in production. Im making it a life mission to share my experience with the general public in hopes that I can prevent them from having the same horrific experience I did. Have a nice day.

The 2016 Ford Fiesta is a great first car for my twenty year old daughter. It is dependable, and I love the color and the shiny blue really stands out. I bought it new from a Ford dealership and they were amazing and answered all of our questions. My daughter fell in love with the car at the dealership and I felt she would be safe driving it. I also purchased a bumper to bumper warranty and I have never had to use it even once. I really love the car. However, it doesnt have much power to get up and go. The only thing that could make it better is if it had a built in GPS and if the price was cheaper.

I had been hit on the head which caused damage to my brain in which I havent been able to work. My wife is in kidney failure awaiting treatment for chemo and had been infusing to stay alive! We have always been good payers with Ford credit company, have always, when we made an arrangement to pay, did pay my Ford account. My wife called and was not authorized on my account and talked to Ford customer service department in regards to payment arrangements on my truck, acct **, for an F250 truck. Ford spoke to her and she had asked about it in the future, since I was sick with head injury, if we had to give back vehicle voluntarily in the future, if something happened, what are the steps. The customer service advised her not to do that and to try to find another person to buy the contract and get out of name. The customer service looked at the account and said that as long as $45 was made and a payment of $175 was made in 7 days, the account would be fine and the vehicle would be okay. And, Ford would work with us on the truck until health was better as we were good customers with Ford! After the conversation with Ford, my wife said that she had asked about repossession, they werent interested in doing that. After she heard what would happen, payment then was made on the truck for $399.15 and another for $175 and $200 through the automated system on the phone.Anytime I tried to pay my account over the phone, the contract number would come up as fusion and SSN would not match. Ford was told several times about the error, something was done in refinance, several payments were made, and 3 days later, at 1:40 am, my truck was repossessed from my yard, after my being in the hospital with severe brain injury. Ford had told me a week before the vehicle was fine as long as arrangement was followed through and the Ford truck would not be in default or repossessed in which there was no letter, no warning, nothing. They came, got the truck with payment arrangement done and agreed to by Ford Credit! Payments that were made werent credited correctly on the truck or the other acct **. Edge is ahead, not due till August 2012 with $100 due in July 2012.Being sick, I requested help with the truck since I havent been able to work and I could have borrowed money to catch up payment if I knew of them coming to get the truck! There was no letter, no warning! Yolanda, in customer service, is rude. She told my wife and me on the speaker phone after the truck had been repossessed that the reason was because my wife had asked about voluntary surrendering of the truck if something happened in the future but not at present time. Ford should have not even spoken to my wife about the account. I should have been contacted with this information. It was my account, not my wifes! The repossession company, the driver for Carolina Lending out of Myrtle Beach, SC picked the truck up 3 days after payment arrangement was made and payment posted on Saturday, the 12th. The truck was picked up on the 10th.The repossession driver lied and was rude to my wife and taunted me at the repossession lot, laughed and said the only reason this happened was because of my last name, **. The driver held a grudge for the ** family and threatened that he was coming for my Edge that was current. The system at Ford doesnt post for 3 days or more. That is not my fault. My Edge is not due till August 2012. The driver was rude and threatening me on the lot with vulgar language and rudeness! The police have a report! Ford had no right to speak to an unauthorized person on the account and also, after payment arrangement was made and agreed, and customer service told me a week before and my wife, that nothing would happen and they repossessed. This was wrong. Please help me. Now they want me to pay my truck in full, $18,000. Yolanda is a rude and nasty person at customer service and the supervisor Ms. ** wont call me back! Please help me!

Since 1959, I have been a loyal Ford owner/customer. I worked as a mechanic and service manager for a Ford dealership back in the 60s for almost 10 years at which time I attended Ford Motor company classes in White Plains NY and have dealt with many of the factory representatives and corporate people. So I know a little about Ford. Back then and beyond for quite a number of years, Ford Motor company promoted consumer satisfaction as one of their major concerns. As of late, I cannot state that any longer.Fords quality control has diminished to a low I could have never expected, not only with the manufacture of their automobiles but also the arrogance, disrespect and sheer lack of concern for the consumer. We all are aware of the fact that mechanical things can inherit defects from time to time and some are not the fault of Ford Motor Company like the Takata air bag debacle. It is extremely difficult to remedy a situation as large as this and this is where customer service comes in but Ford has a problem with customer service. They are poorly educated in the field, have no power to get anything done or render any assistance for your concern. Instead, they become frustrated and arrogant and leave you stranded and helpless directing you to take it up with your dealership of which if that were acceptable I would not be calling Ford Motor Company.Among many recent scenarios that have taken place with Ford in the last few years, including a 2011 Mustang with transmission problems that could not be repaired by the dealership that being Dana Lincoln Mercury of Staten Island NY or the so called engineers that came to check the car, I finally had to lemon law it and had Ford take it back after 8 months. The lawyer that handled my case was great at no cost to me, Ford customer service, horrible. After that was settled, I made the mistake of purchasing a 2012 Mustang from the same dealer, Dana Lincoln Mercury of Staten Island NY. Same lack of concern from Ford over a problem with dash gauge clear plastic that was delaminating and blurring vision of gauges and radio. Ford Motor company when contacted, told me it was my fault for using some form of chemical that caused it to delaminate even though it was delaminating from the inside of the clear plastic, not the outside. Then there was a problem with paint bubbling on the hood of the car. The skin of the hood is aluminum and the frame is made of steel. These two types of metal cannot touch without causing a chemical reaction which causes aluminum to oxidize causing the paint to bubble. Paint problems, if you check with Google, has been going on with Ford since the year 2006. You would be amazed at the depth of which this paint problem has gone on and not been exposed. Fords solution,Sorry cant help you. Its probably something you have been using while washing the car. You cant repaint it, oxidation never stops once it starts. My fix, purchased a fiberglass hood for $1400.The latest situation is with my wifes 2007 Mustang with 21,000 miles on it and a DEFECTIVE TAKATA AIRBAG INFLATOR. Now I know its difficult to repair thousands upon thousands of cars and obtaining all of those parts from the manufacturer is almost impossible. We waited 2 years from the first recall letter and understood that it is important to recall the newer cars first. So we waited. Checking with the dealer from time to time. Finally we received a letter from Ford that our parts for the 2007 Mustang are now available, call your dealer. We did, set up an appointment, brought the car in just to be told that the parts are not in yet, even though Ford said they were. The service manager assured me that the part is now available and they would order the part and call when it came in. They never called and when I called them, they said they would have to order the part. Here we go round in circles. After 4 attempts with the dealership I contacted Ford Motor Company. It took 3 phone calls to get to a representative that understood my problem and only because I was able to understand him and he understood me. He contacted the dealership, Dana Lincoln Mercury and ordered the part needed for the 2007 Mustang. He also completed the task and made an appointment for me to have it done that coincided with the arrival of the part. I was shocked. Brought the car in on that day at 8 AM and was told that there is no stock on the part needed for my car. Went back home and called Ford Motor Company, tried to explain my problem, spoke to someone who spoke very bad broken English and could not help me at all. At that time I called back and spoke to someone else and asked to be escalated to a supervisor with no success. That customer service representative told me that I had no such recall on that car. The next representative said he would call the dealer, put me on hold and came back and said there were no service advisors available at the dealership to speak to. I said, there are 9 of them there, call back. After he got arrogant with me, I got him to call back. At the same time I called the dealer and spoke to a service advisor. The Ford representative came back on the line and told me again that he could not get to talk to a service advisor. I had to stop. The level of frustration was just too great. I later called Ford customer service again and requested a supervisor. I was told that one would contact me within 48 hours. At this time, I am awaiting their call. If I do not receive a call shortly, I am going to contact local news agencies and the pertinent Government agencies for assistance. Remembering what you have previously read and hopefully you have googled Ford bubbling paint be advised, Ford has made an all aluminum pickup truck this year. I dont know how theyre keeping the paint on it but I would investigate it further if you are thinking of buying one. Leasers have no problem, just give it back. I think thats why Ford quality control does not exist any longer. It doesnt have to. And by the way, I have found out that the dealership, Dana Lincoln Mercury of Staten Island NY, has no loaner cars available. It seems that they have become inundated with a large amount of transmission problems that have taxed them to the limit but you will never hear about that either. I will never purchase another Ford as long as I live even though I am a die hard Mustang lover. Very sad. You have been Advised.

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.The transmission is slipping badly but dealership says they can do nothing as no code is thrown. I pray that it completely goes out before warranty period is over so they might fix it. I almost forgot, there is an exhaust leak that dealership claims is not there. The transmission also leaked fluid beginning at 20k miles. Rear hatch mechanism failed twice under warranty. Now that out of warranty and failed again, they refuse to cover. Cannot open rear hatch. Rear window exploded on freeway in snowstorm. Nothing touched it.Rear defrost was not running, only the rear wiper. Computer has shut down twice now and caused all of the dummy lights to come on when driving. Problem is intermittent and I am told there is nothing that can be done. I am beyond upset and frustrated and cannot believe that I cannot even get so much as a phone call back from the warranty department of ford corporate. Going to try to blast them everywhere I can and plan to go over options with lawyer this Friday.

My daughter bought her very first car after college and entering in the real world as a teacher. She purchased a used 2013 Ford Escape. After only 10 months she was driving down the road and went to turn and the steering wheel would not turn. Thankfully she was not on a curve going 55 mph when this happen. She was driving at a slow speed since she was getting ready to turn. Then realized she couldnt turn continued straight until she could get off the road and call her dad. This happened on a Wednesday and she called the dealership and they said bring the car in at 8:30 Thursday morning. The car was taken to the Cloninger Ford of Hickory NC where she purchased the car and had the car serviced. She was pressured by the salesman to purchase an extended warranty (certified wrap covered warranty) 84 months or 100,000 miles that was to cover anything major. As he stated anything but belts and spark plugs those cheap replacement items would be covered. So we were sure that whatever was wrong would be covered with the warranty. The car only has 69,290 miles and is only 3 years old. After the car was checked out they came and told her it would be $2006.00 which she does not have. She was told it was not covered under the warranty. She was told the electric power steering had gone out and the gear assembly steering part #3504 needed to be replaced. I cant believe no recall on something this serious. The worst part of all is they let my 25 year old daughter drive away knowing what was wrong with this vehicle. She could have been injured or killed or injured or killed someone else. They better be thankful that my daughter was not injured or killed or even in an accident - it would have cost them so much more than $2006.00. I would own that dealership!!!!! We will never own a Ford and we will make sure that everyone knows about our experience. Today at 5:30 she will be trading her Ford Escape for a Chevrolet due to the customer service with Ford 1-800 # being no help and telling us to contact the dealership Cloninger Ford which offered no assistance. We were told it was a policy that Ford Motor Company has. Bottom line dont learn the hard way like we did and lose approximately $6706.00, stay away from Ford vehicles. Plus my daughter could have lost her life which is not replaceable. Yes one upset but thankful parent.

I want to sue Ford because they dont want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I dont want money I just want them to take their car back and give my $4000 for the down payment.

May of 2012 we purchased a brand new Ford f150. Less than 2 years later (before 50000 miles) we noticed the check engine light and airbag light came on. Took it in and got charged to do diagnostic test $75 with a warranty. Ford told us someone has to get paid for the work. Results were a fuel sensor. Our gauges are off. We can have a full tank of gas and it says empty and even alarms us. We can be driving and put the truck in neutral, turn it off and on and it will then give a reading. The check engine light is not always on and same with the airbag. Never got a reason for the airbag. The Ford mechanic claims there are no problems.We even had an experience once while driving we noticed smoke coming from under the drivers seat and smelled a hot smell. We pulled over to check it out and it stopped and we found nothing wrong or signs of burning. We feel ripped off and with the mechanics claiming nothing is wrong (when we know there is). We feel cheated and endangered.

In July 2014 I received a letter of a Recall on my vehicle regarding the Torque Sensor and Steering Column going out. I took it in to the Dealership where they did whatever they were suppose to do (I assume), though it only took them approx. 5 to 10 mins. At that time I was not having any issues with my vehicle. Speed up now to March 2016, I started having issues with my steering wheel vibrating and moving back and forth and my vehicle making odd noises. I took it in to the same dealership to be checked, they did a diagnostic test and told me my Torque Sensor/steering column were going out. I had them do the repairs. That evening after I okayd the repairs I found the Recall Letter which was in regards to the issue I was having now with my vehicle. I told Steve in the Service Dept and he called Ford Motors to see if my vehicle was covered for the Parts and Labor as the Recall letter stated, he was told No. I also called Ford Motors and was told No that the Recall had expired. In the Recall letter it states that Alternatively, the dealer may need to replace the torque sensor or the steering column. This service will be performed free of charge (parts and labor). I find Ford Motors to be very dishonest and they dont care about their customers safety. They obviously knew of the faulty parts in my vehicle, hence the Recall Letter I received. I did take it in to the dealership when I received that notice. Again at the time of the Recall my vehicle was fine, a little over a year and a half later I end up with the exact issue of that Recall. I feel Ford Motors Company should cover these charges and reimburse me. I have also emailed Ford Motors and received the same response No that the Recall has expired, and after the first 12,000 the warranty is no good. They should cover these parts.

I bought my Ford F150 XLT brand new in 2010 and I have completely loved my truck! It has been great with no problems. So you can imagine how upset I am after only 93,000 miles my motor needs replaced because of how poorly the 4.6 engine was built. I would think the engine would last longer than that but I was wrong. My mechanic said that this has been the major problem with the 4.6 engine in these trucks so I am not sure why it never got recalled. Now I am out a pretty penny to get it fixed since it is my sole vehicle to get my family around in. I am not usually one to complain but this was defiantly an upset after spending $37,000 on the truck to begin with just to replace the engine 7 years later. Now that I will have a motor in it that was built right I should get a longer lifespan out of this truck!

The second front spring has now broken. First it was the drivers side - now the passenger. I dont understand why the recall doesnt include the 2003 model, since they obviously have the same problem as the other ones that there has been a recall on. The mechanic said it wont be long before the rear passenger one goes too. This is a very dangerous position that we have been put in by Ford not recalling these. Who is responsible for starting a recall? This is not fair or good business.

Called Roadside Assistance on Christmas Day due to a flat (which of course is a big problem since you no longer have a spare and the inflation kit is worthless if you have any sidewall damage). Here is what transpired. I called and they confirmed a tow in about an hour. After an hour they called back to inform me that they cannot tow me to a dealership that is closed. On December 25th there are no dealerships open in the country!!! I asked if they could tow me home as courtesy especially since it was Christmas Day. They said, No it is out of policy. FYI the Owners Manual states that roadside assistance is available 24/7. PERIOD! No other rules or exceptions.Bottom line they towed me 3 1/2 hours later to a tow lot in literally the worst part of the city from where I had to make home. Forget the fact that I spent 4 hours of Christmas stranded because of Fords unstated policies, missed most of Christmas with my family and my newborn first grandchild. All Ford showed is that their custom care is a fiction (and possibly a violation of several consumer laws as they do not disclose this to their consumers). Bottom line if you need roadside assistance good luck if you need a tow outside of Dealer Hours. They simply dont care about their customers.

When I leased my 18 Escape I immediately noticed the variable transmission was shifting strangely. It is one of the new versions that pause when you are stopped at a light. However it was banging into gear at times. I brought it in, they did some work on it, and when I left the problem was still there. I went back to the dealership the next day, drove with the service advisor (very nice guy), and was told that is actually the way it should be working. At that point accepted my poor purchase and moved on. Fast forward 6 months later the car is now lurching forward as it shifts into gears at sporadic times. Totally unsafe, not sure what to do. Does anyone else have this issue?

The truck is amazing. Great ride. Very smooth for a truck. Had it for 3 years and not one problem with anything. Ford f150 is a very dependable truck. It has lots of cab room a day. A very smooth ride. Easy to steer and to maneuver in traffic. Great visibility for a truck as well out all windows and mirrors.

I bought the Ford Sport Trac new in MAY 2010. I had all the scheduled dealer maintenance completed as scheduled and the vehicle has never been off road. The four-wheel drive has been engaged twice, and the majority of the miles have been on the highway. Thirty miles from FT Leonard Wood the transmission began slipping. The vehicle was sluggish when accelerating from a stopped position causing a hazard in city driving or merging onto the interstate. The vibration increased on the highway at speeds above 50 MPH making it difficult to steer. When I arrived at my destination, I dropped it at the dealership the next day for service.The service representative called and informed 2 maintenance lights were on for engine and transmission service. I agreed to move forward with the scheduled maintenance. The dealership called later that day and informed me I needed a new transmission but could not explain what the codes meant or the cost of repair. I asked for clarification, but no one ever got back to me with an update. I received a text my truck was ready for pick up, but the staff could not explain the problem. I am now at day seven and after countless phone calls to the dealership and Ford customer service line. No one can explain the issue or offer assistance because the vehicle is not under warranty! My questions. Why is the transmission shot after only 37,000 miles? If it is replaced, what reassurance do I have this problem will not reoccur in another 37,000 miles? Is there assistance for a drive train component replacement that is supposed to last 100,000 miles and likely defective? Why is this a warranty issue and not a quality issue? The staff at the Ford customer service center try to keep bouncing back to the dealership and refuse to put me in contact with the regional manager or supervision staff. I finally got a call and they offered to replace the transmission for $5,000. Told me I could take it or leave it.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

Purchased 2012 F450 in January 2013, $53,000.00. I purchased an additional warranty that covered motor parts only 200,000 mile warranty. I have a hot shot business and needed a dependable truck. Running a lot of miles, keeping maintain 61,000 miles the air conditioning stopped working, I contacted Ford, due to miles, air conditioning was not covered, $693.00 out of pocket costs.3 days after the air compressor repair, the Truck started making a loud noise. It was the Turbo, Ford had my truck for over 1 month for repair, I lost my business. I parked the Truck to sell, after 5 months no sell, started business 1/14/14, under 15,000 miles later on 2/25/14 air compressor locked up. 2/27/14 Truck started making a loud noise, pulled over waited until the next morning for Ford repair to open. 2/28/14 confirmed Turbo problem, they were too busy and we needed to return Monday 3/3/14 1000 miles away from home, additional hotel costs, delivery costs and had to cancel all of our other jobs that we had scheduled. I had to hire another company to finish my delivery at a high cost. 3/3/14, Was told by Ford the Turbo would be repaired in 3 days. They gave us a rental car to return home, the car covered 2 days, 1200 miles to get home. 3/4/14 Ford called to see if rental car had been returned yet, and to let me know that some sensors burn would needed be replaced, out of pocket charge of $392.00. When we returned the car, they tried to charge us $146.00 because we were over the 1200 miles. We calculated for them we did not go over 1000 miles. 2/28/14, I opened a case with Ford, was called back on 3/5/14 and was told they would get us a airplane ticket to return for the truck after the repairs were complete. I explained about our losses, was told they could not help with any of that. I stated that I felt I should consult with an attorney and was told that this person could no longer speak to me and the call was ended. 3/12/14 no contact from Ford, I am losing business again, and there is nothing I can do? I have consulted with 3 attorneys. This is not something they can help with? I am being wronged, I spent $53,000.00 for dependable Truck I thought, now I am losing money every day that truck is not running. I have a Hugh Truck payment each month and a large Insurance payment, and Ford cannot help me. I am losing my business again. I need some help PLEASE, the truck was supposed to have the air compressor replaced 3/3/14 in Florida. It was a faulty air compressor.

I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. Theyve ruined my credit since then, and expect me to pay interest on the property I dont even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isnt right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I dont have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?