The Nissan Dealership in Greenville, NC sold me a used vehicle as is due to minor cosmetic defects (driver side mirror has plastic damage). The vehicle was bought on a Friday and the vehicle went into limp mode on a Monday. The vehicle was then driven to the Nissan dealership with the promise of a call the very next day or by the latest, Wednesday. No call was ever received. Wednesday evening I personally called the dealership but was told they were unable to locate the vehicle and would call me back in 20 minutes. No call was ever received.The next day, I called the dealership again and the person on the phone claimed that they believed they had just sold the vehicle I had just purchased and that they would call me back in 15 minutes when they had more information. Again, no call was received. Finally, Friday, I called again and they had found the vehicle. The car was immediately picked up and taken to a different dealership.This new dealership pulled the freeze frame data and was able to locate when/how long the check engine light had been on and that it had been repeatedly reset to clear the error. Issues replaced since purchase: replaced cylinders, replaced shock. Issues detected since purchase: broken tire pressure sensor, exhaust system detached from catalytic converter, in need of a new engine due to timing belt. Will absolutely NEVER buy from Nissan again. They were pushy on the sale and lacked any decency/communication after the purchase.

We got someone to take over our lease and the process took 2-1/2 months. They constantly asked us to resend paperwork; didnt send paperwork to us unless requested multiple times; never called us back when they said they would including their supervisors. You have no recourse but to keep calling and hope someone can help eventually. It is seriously the worst company Ive ever dealt with. I wish I could give negative stars.

Nissan consumer affairs, its a joke. I contacted them 6 months after buying a brand new Nissan Rogue. That 1st week my car started having problems. I took it to Nissans service multiple times. They did not record anything in their system and told me the car was fine. My passenger air bag light stays on at all times and a noise on the drivers strut (wheel) every time you take a right turn. So a manager drove the car, said everything was okay. So again they sent me home worried. A week later again I take the car to service, they said the car was fine. Then in September 2013 I took it again to Nissan service. They again said nothing is wrong. I asked for a manager, he again said nothing wrong with the car. So I let it go until I saw other cars (Rogue 2013s) and not one had the issue that I have. So in December I took it again to service. They again said nothing wrong, this time I spoke with a female manager name ** in Cherry Hill, NJ. Then she decided to go in the back to check the car with me and saw what was going on. She agreed that the car was not right, she kept the car in service and gave me a rental. The car stayed in service for over a month because they could not detect any issues, then they get A professional mechanic and he replaced both front struts and the sensor of the air bag. It was okay for 3 hrs then the same thing happened again. I called them and told them the same issue is happening again. They kept the car again and they still couldnt find the problem. So they gave up, I guess, and told me again nothing wrong. I contacted consumer affairs and they pretty much did nothing. They told me if I didnt want to drive the car to the service and get it towed, I was going to be responsible for the fees. I fear driving my new car. How great is that??? So I contacted lemon law. They told lemon law that they wanted to offer me $2000 for the inconvenience. HELL NO I dont want money I was to feel same in my car. Thats why I bought a new car so I didnt have to drive back and forth to the car service.

I contacted Nissan customer care. I currently own a 2013 Xterra Pro4x with 66,000 miles. I have driven manuals for 30 years. First clutch burned out 35,400. Second clutch was looked at in a dealership service at 63,000 miles. Was told clutch looked perfect, drove perfect. Had a smell coming from the clutch. 3,000 miles later driving at 60 mph in 5th gear, the clutch blew up. Sounded like an explosion followed by sounds of metal fragments rolling around inside. Nissan required a dealership to look at it. Their conclusion is the driver error caused the clutch failure.Ive never had to replace a clutch before 90/100k. Ive heard from other with the Xterra and Frontiers of this exact same problem happening. Now Im hearing if the transmissions going out at 76,000 miles. They are wanting $2700 to replace a clutch that is sure to fail again. Something is causing these clutches and transmissions to fail. So many mechanics and friends are telling me to get rid of the car ASAP. Lesson learned do not buy Nissan. Nissan does not stand behind their product.

I have had a Nissan Leaf for about 18 months. From the beginning, I thought that the brakes were not right (they are computer-controlled brakes). They would slip for about 1/2 second when I pressed them or sometimes during use. About 12 days ago, the car would not start and the computer told me that my foot was not on the brake, but it was! The computer could not sense that my foot was trying to press the brake (remember that the brakes are computer assisted). I took the car into the dealership and they have had it for 12 days, and still they and Nissan USA have no idea what the problem is. They have tried rebooting the computer but it still does not work. This is an obvious safety issue (brakes not working) and inconvenience (not being able to start or use the car), and it seems like the local Nissan dealership and Nissan USA cannot work together to get this resolved!

Purchased a 2013 Nissan Altima two months ago and had 85,000 miles on it when the CVT transmission went out. In hindsight if we had read more reviews we would not have purchased this vehicle due to the number of complaints about the transmission in this model! Only advanced warning we had was that the car seemed to shake and vibrate at lower RPMs and engine would race causing the tachometer to rev at higher speeds. This started about 75 to 100 miles prior to the car losing acceleration. Went from driving with the traffic on the interstate down to a limping top speed of about 25 miles an hour. Managed to get to a parking lot and ended up hauling it the last 70 miles home on a car carrier.Contacted the Nissans National Customer Support Center which was of little help. Hauled the car to a local transmission shop where the owner found the pan full of metal shavings and the transmission shot. Called 2 other transmission shops which both offered the salient advice of you should not buy a Nissan with a CVT transmission. We are now facing a $3,200 bill to replace the transmission. Unfortunately we also have to haul the car to a Nissan dealer to have the transmission programmed or flashed after it is installed. Nissan extended the warranty to 120,000 miles on earlier models but the 2013 only has the 60,000 mile warranty because of the new transmission. May be new but certainly not better!!

I recently traded in my 2012 Nissan Versa for a 2015 Nissan Versa Note with the Woodfield Nissan dealership in Schaumburg, IL. There was a promotion being run in the Spring wherein Nissan was paying a few months worth of monthly lease payments if satisfied customers were willing to buy or lease another Nissan from the company. I went to the dealership and drove off in my new car. I asked MULTIPLE TIMES, when I traded in my vehicle, if they needed to inspect the car before accepting it in order to properly negotiate my new price/payment. I was repeatedly told that either it didnt matter or that there was nothing to worry about. There was no further explanation given. I am on my 3rd consecutive Nissan (1st Nissan was purchased used, then 2nd and 3rd were leased new) and my husband also has a Nissan Altima. We have never missed, nor have either of us been late, on one payment. NOT ONE. When my credit was run at the dealership, it came back in the top 12% of everyone in the country. 4 months after leaving the dealership, I received a bill from Vital Recovery Services, apparently the go-to creditors for Nissan Motor Acceptance Corp in the amount of $200-$250. I called Vital Recovery Services and was informed that there was Excessive Damage to my previous lease. I had not received any notice of this debt prior to the letter from Vital Recovery Services. This was the 1st letter I received from Vital Recovery Services. I offered to pay the debt immediately, before even investigating, if (and only if) my failure to pay immediately would cause harm to my credit history and/or credit report. I was told, by two different customer service specialists with Vital Recovery Services, that I would NOT have this debt reported to any credit agencies. After further research, apparently all leases are inspected by an outside company (meaning that the individual dealerships dont have any part in the decision-making process in regards to the condition of the leases turned in). They have a $500 credit for damages that they give to each customer turning in a lease, and I had somehow exceeded this amount by more than $200 (amounting to more than $700 in damages). Now, my MAIN GOAL of my new lease was to get a monthly payment below $200 (which I was able to obtain). So, it stands to reason that a bill for over $200 would cause me distress. But, I am in the process of buying my 1st home so I paid the bill just to remove any chance of having a negative mark on my credit report. I was told that I wouldnt from Vital Recovery Services and thought that would take care of the problem. Even though I searched online and found hundreds and hundreds of dissatisfied customers who were in the same situation of owing Nissan (and by proxy, Vital Recovery Services) hundreds of dollars for unspecified (and according to everyone we spoke to, undocumented, or at least we were not given any detailed information on the documented damages), I still just paid the $200 - $250 debt so that I wouldnt have issues with obtaining the best possible mortgage rate. But, when my mortgage broker/bank put together my mortgage I had to write a detailed explanation of why I had an outstanding/negative mark from Nissan/Vital Recovery on my Credit History Report. Its bad enough that my husband and I, in our early and mid-thirties, have vowed NEVER to purchase a Nissan again in our lives (as I stated above, we already have owned or leased 4 in the past 5 years between the 2 of us), but paying them off without too much of an argument after my first received collection letter STILL didnt remove the ONLY negative mark on my credit report. Typing this very long review of Nissan is fueled by anger, as is the complaints I filed with the BBB against Vital Recovery, Nissan Motors, and Woodfield Nissan. On top of that, our new Versa Note is making some loud noises and I am so livid. Im dreading the day I have to bring the car into the dealership to get it fixed. Hopefully that goes smoothly but I will amend this review as warranted.

In August of 2010 I set up automatic payments for my newly purchased Nissan Rogue. All went smoothly for better than four years - then I get a call from Nissan Collections. The Nissan Collections agent informs me Im sixty days past due on my car payment and my response is, But Im signed up for automatic payments. I made full restitution immediately and was led to believe that the situation was not of my doing and that all would be corrected. Not so. Nissan attempted to blame my bank at first.Once I verified this wasnt true Nissan went into their standard defense mode - which is very well rehearsed. Nissan claims to have called me multiple times via their automated service, multiple times by an actual person, claimed to have left multiple voice-mail messages, and claimed to have left me at least one email regarding the ending of my automated payments. I did not receive any of what they claim - with the exception of the call I actually answered. My credit score went from 780 to just around 700 in the blink of an eye - and will cost me thousands over the life of the new mortgage Im applying for.Family, friends, and strangers will be sure to hear this story told over and over again. I want the world to know just how disappointed I am with this company. Correct your shamelessly faulty notification system and do right by loyal customers or you are doomed to fail. I do recall several apparently automated calls made to me around that time but there was nobody on the other end. After repeating hello several times I simply hung up. Is someone getting credit on a quota simply for dialing a number without answering it? Ill be contacting Comcast to see if they can do a search on this mystery email I supposedly received. Im paying off the last few month of my loan by check today. This will be the last Nissan I ever own.

For the last two years 2014 and 2015 and now into 2016, Nissan has changed - but did they make the change as a user friendly for customers - Hell No times 2. The upper management of Nissan must be a bunch of Bone heads or knuckle heads - your choice but - its one of these two for sure. I have called their CS number multiply times at different times of the day and week to talk to a live person and stay on the phone for up to 2 hrs and no one has ever answer the call. I know I am the bone head for waiting this time endurance but I wanted to find out if anyone would answer. They have made changes to their website over the last two years and it has got worst as whoever they hired to do this changes. It does not work. I should have been discussing the problems to a red brick wall and would have gotten more response from the bone heads at Nissan.

I have received poor customer service on a vehicle that has been nothing but trouble since the day I drove it off the lot. I have reached out to your department, the dealership, the warranty company (Security plus Extended Warranty) and gotten no resolution. I purchased the car in 2011 excited to have my second Nissan, my first was a Sentra back in 1988, this vehicle also had transmission issues but Nissan took care of it. I purchased the Murano along with a three thousand dollar extended gold plus warranty. I had to return the vehicle the next day because of a cracked windshield that was noticed upon my drive home.After a few days the windshield was fixed. Then the vehicle maintenance issues began. In review of my records I note that my car has spent at least 30 days in the shop getting fixed. I have missed a total of 40 hours of work on the phone with the warranty company, the dealership, consumer affairs and driving back and forth to the dealership. (dealership is in Costa Mesa and I work in Chino Hills and live in Brea) not to mention the gas I spent going back and forth and the pure stress of having to fix my car over and over again never feeling secure to drive it other than to work and back.I have attached a copy of proof that 3 different transmissions were put into this car and that multiple major items have had to be replaced, most recently the radiator which happened at night and I was not near a dealership and had to pay 900.00 dollars out of pocket to get fixed. I am still waiting for the warranty company to get back to me on this but from my previous experience I am not hopeful.The biggest disappointment came when my car had spent over 2 weeks in the repair shop having the entire engine rebuilt, transmission issues etc. and only after a couple weeks the vehicle began to have new issues, I took the vehicle to the dealership and they said it was the catalytic converter. I called the warranty company and was told by two representatives that this was a covered item. The dealership reported that it was not covered, which made no sense. I then contacted the warranty company again and they had a specialist review the issue. I was informed the catalytic converter was covered if it was welded on the vehicle but not if it was bolted and mine was bolted.This is absurd. How the company chooses to make it should not be the customers issue. This is a Nissan issue. Not to mention knowing that the vehicle had previously had so many serious problems how could they not correct this? That is just poor customer care! I filed a complaint with your consumer affairs department because I no longer wanted the vehicle and it was clear that the vehicle is a lemon and I could not afford to fix the catalytic converter. I had already paid too much for the car to begin with. I was informed that it did not qualify for the lemon law and there was nothing they would do. They mentioned something about it needing to have had more than one transmission replacement. I couldnt believe it. It was obvious Nissan did not care about their customers or their reputation and that they did not do their research because it had had more than one transmission issue.I used Yelp, Facebook and Twitter to express my justified dissatisfaction and was contacted by the Dealership but still nothing was done to correct the issue. The cooperate offices were aware of these issues and my dissatisfaction and still no one did anything to correct the problem. I am left with a broken vehicle which I cannot get rid of because I am paying for an extended warranty that will not help me. I am upside down, paying almost 500 dollars a month on a car I am afraid to drive. This is no longer a vehicle problem but an actual safety concern.A few weeks after the catalytic converter issue I was driving down a main hwy and the car stopped, the radiator was shot and the car was overheating, no warning at all. I was able to get help and pull it into a repair shop. The vehicle was fixed for 900.00 dollars, money I did not have. I was left with no car, stranded at night and for the next two days.Now just a month later the car is making another strange noise and I have issues with the steering. (the steering being something that was a problem before) I return again to the Costa Mesa Dealership where the maintenance supervisor sits with me and reviews my entire record. I explain my frustrations and he agrees to look at the car. I am waiting now to find out what is wrong but at this point I cannot pay to have it fixed and I do not want the vehicle. I should not have to roll the upside down amount into another car and I should not have to pay for the radiator or the extended warranty that did not cover everything as I was told at the time that it would. The exact words of the dealership were if you get this warranty it WILL COVER EVERYTHING but for regular items such as brakes, tires, oil changes. Apparently that is not true.I take my car in every 3,000 miles an oil change, I even use upgraded oil. I have tires rotated, I keep it clean and I drive it with care but it doesnt matter the car just doesnt run properly. Please review the service receipts and tell me how this issue can be resolved? I do not want this car any longer and I do not feel safe driving it. I want to be reimbursed for the warranty and the radiator, and I want the vehicle gone. I will be happy to purchase another vehicle from a NISSAN dealership but I do not want to be penalized for the issues with this car. In other words I still owe 11,000 (3,000 is the warranty) and the car is not worth that, this is not my fault and I should not be penalized for it.The bigger issue is that Nissan is showing that they do not care about their customers safety or the quality of their vehicles. When will Nissan correct this issue? When the car stops on the freeway because of another problem and I killed in an accident? I cant imagine that a company is that greedy and has that type of customer relations. Although it appears at this point that is accurate. I am hoping that this issue can be resolved and that I can once again take to the road in a safe vehicle. Thank you.

My CVT/transfer case is shot. I called Nissan asking for help due to their warranty extension implemented from so many people having the same problems. I live in a small town and they refused to help me, stating that I needed to pay to have it towed to their dealership 200 miles away and even that doesnt guarantee that they would cover the repairs. They would not allow another non-Nissan dealer to fix it under warranty. NEVER EVER EVER AGAIN will I buy Nissan! They do NOT look out for their customers and left me SOL.

I have been trying to make my monthly payment my Visa card. Apparently, the third party vendor that Nissan uses for collection DOES NOT accept a credit card as a method of payment in California, New York, Connecticut and other states. Why is Nissan using this Mickey Mouse third party vendor for collecting payments? Now my credit will be affected because of non-payment??? I am trying to make my payment but Nissan/BillMatrix will not accept my payment because BillMatrix does not accept credit cards in California! I have look through the papers I signed when I bought my Altima Coupe. Nowhere in the paperwork does it indicate that I cannot use a credit card to make a payment! Now whats wrong with that?

I have complained to Nissan numerous times about back up camera malfunction. I have even recorded videos and let them see me driving and that the camera shows what’s behind me. My radio shuts down for no apparent reason. This is a 2018 Pathfinder. I hate Nissan and everything they stand for. Theyre a bunch of liars and don’t keep their word.

My transmission just went at 142,000 miles. I just replaced the mounts exactly a year ago. The engine was replaced at 100,000 miles.I own three Nissans and you would think the newest one would be the best, but this 2005 Maxima has turned out to be total crap. Nissan should totally do a recall.

I have videos of my son seating in the seat and the air bag light stays on. I had Nissan look it over twice and they say there is no problem. My son weighs 120 lbs. and Nissan says he is not heavy enough. So Im trying to be proactive to get this fixed but with no answers. I want to know if there are other problems out there that Nissan maybe covering up.

Nissan Sentra 2014! I had this car for 2 months now and I was driving to the pharmacy when my sunroof explodes out of nowhere. I went to Nissan and they told me this was not under the warranty, that it is impossible for it just to explode so they told me to repair this. It would be $720 dollars. This is very upsetting. Nothing hit my glass and no one has even touched it. I looked this problem up and many other have the same issue. Please save yourself the problem. Do not buy Nissan or Infinity. Worst customer service!!!!!

I purchased a new Titan Pro 4X and recently noticed a trim piece around the interior door handle is missing. After a month taking it into the dealership, I contacted the dealer and found out they failed ordering the part. Now I have tried twice to contact Nissan directly, but I cannot get an answer back from them. Send me the part and I will put it on!!!

My 2017 Nissan Rogue on a dozen frightening occasions while I was accelerating uphill on a dry flat road dropped into lower gear and flashed the red alert triangle. Very scary. I have to take my foot off the gas pedal in order to be able to continue accelerating. Very terrifying especially with cars behind me. Nissan service manager and mechanics refuse to acknowledge the problem and treat me badly and tell me to come back with the incident recorded. I think that Nissan is very aware of the problem and is hiding it until there is a major fatality and they have to have recalls. I dont feel safe in my brand new car and I am treated terribly by the dealership management because they are sexist. Does anyone else have this problem? Please post if you do. This is very serious and I am terrified to drive my car.

Aug of 2012, I returned a used Nissan Altima that was running terribly to Planet Nissan located in Las Vegas, NV, after having purchased it under 1 year prior. The sales ** thought it would be best to do a trade, the Altima for the Maxima. During the transaction Planet Nissans employee (**) added the best warranty that Nissan sales to my contract. He was slick, he had me sign my original contract that had a smaller warranty but claimed there were errors and printed a second contract with the added hidden PLUS Warranty.Unknowing I signed the contract, but when I noticed, I made several complaints to Planet Nissan, Nissan Financial and Consumer Affairs. I was at a local 24 Hour Fitness jacuzzi venting to a stranger about the treatment I had been receiving. Turns out he was Planet Nissans General Manager. Who also refused to touch this matter. I had no luck resolving this matter therefore I decided to shut up about it. After all it is the best warranty a person could have right? No! Recently, my engine crashed in this 2012 Nissan Maxima at 56k miles. I immediately took the vehicle back to Planet Nissan and within a week I was told that the my Manufacturer Warranty and the Extended Plus Warranty would NOT cover the damaged engine.Why? They claimed there was sludge in the engine which Voids the Warranty Agreement immediately. I was asked by the Service Manager ** and the Sales Manager ** to provide proof of oil changed for 2014. I successfully retrieved the documentation from my credit card company to prove that I have kept up with the maintenance on the vehicle. Response: DENIED. This is the easiest Scam you can pull on a working woman like myself as my only fault here was purchasing a Nissan to begin with.I contacted consumer affairs, a representative called me to discuss this matter however, his entire conversation was No, No, No, we cannot help you. Leaving me without any options and refusing to accept my proof of maintenance on the vehicle. So, I asked him to please investigate this case and consider allowing me the opportunity to have a second opinion as I felt that Planet Nissan was jumping the gun here. Apparently they logged it in Nissans system prohibiting me from EVER having the engine fixed under either the manufacturer warranty or the extended plus warranty.The consumer affairs agent made it real clear to me that no matter where I go in America. The engine will Not Ever be covered, therefore there was nothing Nissan could do nor did he care to take a look at any evidence I had to support the previous maintenance on the vehicle. He made it real clear that he was supportive of Planet Nissans decision without any proof therefore, I was on my own. I took the vehicle to United Nissan in Las Vegas for a second opinion as the Check Engine light is generating these codes: CYL 4 Misfire, CYL 6 Misfire, TW Catalyst System B1, and TW Catalyst System B2. Within 24 hours I received a call back from the service agent ** who explained that the claim was DENIED. He explained that although the technician saw no sludge in the engine that Planet Nissan had reported such and therefore the claim was DENIED. I explained that I needed a second opinion as my car received maintenance regularly and I had proof. He explained that he could not help me and asked me to return the rental car as soon as possible.A day after returning the rental car I realized that I had left my duffel bag full of personal belongings in the trunk and a handicap placard in the rental car provided to me while the Maxima was in Service. Immediately I contacted United Nissan and was told to come and pick up my belongings that they had retrieved it from the rental vehicle. Today March 19, 2015 I went to United Nissan to retrieve my belongings, it was explained to me by ** that it will cost me a total of 12K to replace the engine in the Maxima, My handicapped placard was stolen and my duffel bag of belongings was ramshacked. Im so disappointed in my treatment at Nissan, overall Im disgusted. I dont even expect a resolution from here. Im stuck with a 2012 Nissan Maxima with a bad engine and a $700 car payment. This is pitiful.

I leased a BRAND NEW 2013 Nissan Altima from Newburgh Nissan in NY. It had 48 miles on it. Ive had the car almost 3 months and brought it in for an oil change today, and asked if they could check out the transmission since it has been sputtering while making left-hand turns. Not only did they try to first CHARGE me just to CHECK the transmission problem, but they came back and said, the transmission is totally shot. This is a known problem. I called NMAC (the leasing company) and they said someone would call to mediate by 5PM. NO ONE CALLED. I agree with the last review. I was suckered into a HIGH monthly payment from DAY ONE. I understand the transmission is under warranty, but for the week or more that they will have my car in the shop, are they going to reimburse me for that portion of my car payment? NO. And I have to pay for a rental??? UNACCEPTABLE. And how many times is this car going to be back in the shop with a new transmission??? I guess I have to wait until they install 3 different transmissions in order to seek relief citing the NYS Lemon Law.

2009 Nissan Altima Transmission - I just received a call from an Ashley and she said at this time Nissan couldnt offer any type of reimbursement for my transmission. Im just curious to know if they even took into consideration that I took my car to Nissan to have it looked at because the transmission was going into safe mode when it would get hot. We put it on the machine and there were no codes that came up on the transmission so I went ahead and had them change the fluids and filter and whatever it is they do for a transmission service. I leave the dealership and I smell fluid but thought nothing of it. I drive my 60 miles home and the next morning my husband drives his 48 miles to work. When I go outside to take my daughter to school there is a big puddle of transmission fluid in my drive way. I call my husband and when he gets to car after work sure enough there is a puddle of transmission fluid under my car.I called the dealership and they waited till 6 oclock for my husband to drive the car another 50+ miles to see what was going on. Turns out a hose had split and leaked out the transmission fluid. They fixed the hose put transmission fluid back into my car and washed out from underneath car because it was covered in fluid. Then almost 2 months later my cars transmission has all these codes and I need a new one. I didnt ask for the full amount I just feel like Nissan should provide the customer service that they say they will. Theres been numerous problems with the 2009 Nissan and thats why they extended the transmission warranty and the steering lock box which went out in my car and left me and my daughter stranded and a tow bill. I just feel like Im being done unfair and put in a financial situation for servicing my car. I mean would the transmission of went out if it didnt leak out the fluid after the service? I tried calling her back and even left a voicemail but she still hasnt returned my call. I also read the letter online where Kevin Martin said that they were trying to make the repair affordable if car was out of warranty. I just feel Ive been done unfair considering the incident with my car after the transmission service.

Nissan dont tell you this but the refrigerant they use in their cars is considered by them to be a consumable. So when your air con stops working after 18 months and Nissan garages claim they cant find a leak on the system this is what they say. So Nissan think its ok for their customers to pay £300 every 18 months for a regas!!!! Customer service dont want to know. They also think its ok. Its not. It is daylight robbery. You must remember also that if it goes again in a few weeks there is no warranty on the regas according to Nissan Chorley and Nissan. Talk about money going into thin air.

I own three Nissan, two rouge and a Moreno 2011and 2012 and three Infiniti. I recently trade in my other two Nissan rouge and Moreno for two Honda civic because I dont trust Nissan that is last year. I still have one rouge that is payoff. My son love the car, he dont let me sell this one so I keep it. Last week the car wont shift. I take to Nissan dealer, they told me need to replace a piece of part and cost me $618 - of course Im not OK. I told the guy my car 2011 and only have 24,586 miles on it, why happen so fast? Well after he explain everything to me, I paid and got it fix. My three Infiniti is a lease but I do not plan to lease another Inifniti or buy another Nissan.

The material from inside damaged pre-catalyst entered engine causing engine failure. Is Nissan going to repair my engine? There have been thousands of Nissans with this problem. Should I hire an attorney to help me?

I bought a 2006 Nissan Titan in 2009 with 45K miles on it. I loved the truck up until 80K miles (go figure, right when the warranty expires. Coincidence?). Just after 80K, I started having significant trouble with the front end of the vehicle shaking when I would come to a stop. I replaced the rotors and 3K miles later same problem. At 90K miles, I went to have my oil changed and tires rotated and found out I had both rear axle seals leaking very badly, a common problem amongst Titans ($600 to repair). Now, heres the big one. I started noticing a high pitched ticking sound from the exhaust. Come to find out, I had two cracked exhaust manifolds. This caused an inspection to fail, decreased horsepower, decreased fuel mileage and exhaust fumes to enter inside the cab of the truck! Cost to repair is $3,000. I did my research and it looks like everyone who owns an 04 - 07 Titan has the exact same problem. Nissan will not issue a recall for this problem and refuses to pay for the repair, even though I drive to work every day with headaches, dry eyes and nauseated from the carbon monoxide. They could care less. Funny thing is they changed the exhaust system in the 08 Titans so obviously they knew there was a problem, but still refused to fix it. Now, Im stuck with a truck that I cant get rid of because of the exhaust leak. Im trading the Titan in for a Tundra. Toyota takes care of their customers. They just wrote a check to my brother for over $9,000 because his 99 Tacoma had a rusted frame. This trucks blue book value was $5,500. I will never, I repeat, never buy another Nissan product and I will continue to bash them to everyone I know who is in the market for another vehicle. Nissans are a joke! Learn how to take care of your customers or you will pay for it in the long run! I seriously hope Nissan goes bankrupt. And with the customer service they have, its not a far stretch!

I purchased a Versa in January 2012, it has been back to the Pat Peck Nissan four times, all to no avail. They replaced the stick shift two times and then the third time told me it had a recall and assured me that it would work after this time. Of course it still isnt working. When I get into my vehicle it may take me up to 30 minutes to get it into gear to even go anywhere. I purchased a new car because I wanted reliable transportation. Well, Nissan isnt a reliable transportation. I wouldnt recommend this vehicle to my worst enemy. The customer service is awful, everyone lies to your face. I am appalled at the whole situation. Whatever happened to making the customer happy?

A couple of years after purchasing my 2008 Nissan Rogue I began hearing a whining sound coming from the transmission while driving on long road trips. Eventually while on a road trip I was suddenly unable to accelerate. The pedal was down to the floor but rather than pick up speed, the vehicle would decelerate and was unable to even reach the speed limit on the highway.After bringing it to Nissan they said they would replace the transmission. A couple of years later I now have the same exact problem again. So it seems Nissan decided to replace the transmission with yet another faulty one or perhaps didnt even actually replace it the first time and did a temporary fix of some kind just so that the warranty would expire before it happened again.When I brought it back to Nissan again telling them the same problem has occurred they said they couldnt find anything wrong and refused to fix it. Nissan is fully aware of the problem as they now provide a fix for the faulty transmission but if course at the owners expense. That is ridiculous as Nissan should be held accountable for this faulty transmission and should eat the cost of replacing it or installing the fix since they were incapable of making a quality transmission in the first place. I am outraged that they have gotten away with this and cant believe a company should be able to take advantage of customers in this way. Shame on Nissan and I hope that everyone who wants a quality car from a company that cares about its customers stays far away from Nissan as you will be sorely disappointed!

New vehicle purchase. Nissan Motor Acceptance called a reference of mine a week later leaving a callback message after the purchase. I called back the next day and was informed it was a verification check. I felt embarrassed. Nissan Motor Acceptance didnt leave a message on my cell which is the first contact number. I believe references shouldnt be contacted unless a payments missed, emergency, or to locate the whereabouts of the customer. Nissan Motor Acceptance is actually the billing department. My first payment isnt due for another 34 days! Nissan already sent a letter informing me of the billing department and online options to manage my account. My reference shouldnt have been contacted. A message shouldve been left on my phone allowing me time to contact them back. Im posting this cause people need to know what theyre getting into with Nissan. Just think if a payments late how theyll respond!

I purchased a 2013 Nissan Pathfinder in September 2013. In the first months two rear seals went bad. Shortly after that, the left rear wheel bearing went out. A few months later, the two motors in the passenger door window (which never gets used) went bad. Then about a month ago my right rear wheel bearing went out. Two weeks ago there was a loud bang in the rear end and the left rear shock absorber broke. REALLY NISSAN??? I would be ashamed beyond belief to have a product of this poor quality and not stand behind it. Your free advertising started after the two seals went bad in the first months of ownership of this vehicle. Then, I read just recently that the Nissan Pathfinder is in the top 10 worst vehicles to purchase right now. My son in law was about to purchase a Nissan Armada, but that will not happen now. Never again Nissan. Poor quality product with big corporation not standing behind their product.

I bought a brand new 2014 Nissan Sentra in 2014. Right off the lot with a brand new 2014 Murano to go with it. Well 20k miles later the gears arent shifting. My fiancé drives it less than a mile to work and back Mon-Fri and thats all. We drive the Murano more than anything. My mind is blown that I am being told that it needs a new transmission. SERIOUSLY not even 4 years of driving it and just hitting 20k and I basically need a whole new car. I still owe $15k on top of it all. Man they really saw us coming. Walked in ready to give birth wanting 2 fresh new safe vehicles for our baby and thats what we are sold. I will never recommend Nissan to anyone I know. I tell everyone the worst of it to make sure they arent being taken advantage of either. I am sickened by this dealership and anyone who has the heart to sell an unsafe vehicle to anyone walking through their doors. Reason of review: Damaged or defective. Monetary Loss: $15000. Preferred solution: Price reduction.

I have an electric blue 2005 Nissan Frontier Nismo. Since about 2008 and 40,000 miles, it has been shedding paint like my car sheds hair! It started with the front left quarter panel, then the front right quarter panel, then the right rear quarter panel, then the gutters on the roof, then both doors on the right side, and also many other obscure places like the gas tank door, and underneath the hood, a place that never encounters any weather or road related contact. I bought the truck used with approximately 41,000 miles on it and, after I bought the truck, I found out that the previous owner had actually already dealt with this issue and had taken the truck to Nissan, complained about the paint peeling and Nissan did a tape test on the vehicle. They pulled off a significant amount of paint but then claimed that the issue was not a factory defect. I have gone through all of the appropriate steps with Nissan and basically have gotten the runaround. They keep claiming that its not a factory defect and that there is nothing that they can do to help me.I have formed a Facebook group titled 2005 electric blue Nissan frontier paint delamination. I am seeking as many affected Nissan Frontier owners that have experienced the same paint defect with that year, make and model and color of truck. The more people that I can get to come forward with this issue, the stronger my case will be. I have been in contact with the same attorney group that is handling the transmission/radiator recall and they are very interested in taking up this case as a class action lawsuit. So please, if you are affected by this paint peeling issue, please add yourself to the group on Facebook and we will go from there. Thank you.

2005 Nissan Xterra, low miles (less than 60,000). Oil in radiator (Listed on mechanics repair summary). Engine replacement cost $6,000. Submitted claim to Nissan as part of Class Action. Received settlement of $190. Should have been obvious that: 1) Engine shouldnt fail at 60,000 miles (Nissan mechanics have told me that engine is bullet-proof), 2) engine oil in radiator indicates some level of engine failure.

I recently filed a claim for my 2008 Nissan Rogue. On 1/6/14, my driver side door would not open from the outside. On 1/8/14, my passenger door would not open from the outside. On 1/17/14, my driver door now does not open from the inside. I was contacted by the Regional office after my initial complaint and was completely offended by the implication that I was reaching out for financial assistance as if I was not financially capable of paying for the repairs to my doors. My complaint is not for financial assistance but for Nissan to take responsibility for using cheap and unreliable door actuators on the 2008 Nissan Rogue. The parts used are not capable of withstanding cold temperatures and stop working as a result of the weather. That is not my fault nor should it be my responsibility. Nissan needs to own up for this mistake and pay for the repairs on my vehicle. This has been a huge inconvenience to climb over the middle console from the passenger side just to drive my car. I am totally dissatisfied and at this point I would never purchase or recommend another Nissan vehicle as long as I live. This is not a request for financial assistance. Nissan is totally aware of this ongoing issue and needs to own up to it and provide more reliable parts for its cars. I wasted $128 at Lynnes Nissan to confirm that my doors would not open. They told me the repairs would cost $800-$1000 which is ridiculous for a part that only costs $26. I am not a happy customer and demand answers now.

I purchased a 2013 Nissan Rogue. Brand new. Have no problems until this week. The car wouldnt crank. Replaced battery works fine. Now the radio wont work. Speakers just went out. All the sudden a burst of smoke came from the vents that smelled like burning wiring. Called Nissan my warranty is out. Seen on edmunds.com that a recall is in place as of Jan 28th 2015 but hasnt been mentioned yet. The wiring harness is shorting out and can cause the car to catch fire. And nothing can be done unless I pocket out the 2,000 + grand to get it fixed. You pay 25,000 for a brand new safe car to drive your children around in and this is the repayment. I will never do business with Nissan again.

The national corporate Nissan office surprised me with their response. I had called simply to vent about my treatment at Pohanka Nissan in Fredericksburg, VA. I did not expect them to actually stand behind their product. They listened politely to me and said they would review the problems and get back to me.They called me daily with updates and totally resolved it within a week by compensating me 100% of the transmission replacement. They were amazing as I never expected this response.The only reason that I did not change their rating to 5-stars was the horrible treatment by their Fredericksburg, VA dealership, Pohanka. They were rude and incompetent. For examples on Pohanka, they deceitfully tried to sell my wife higher grade oil changes than recommended by the manufacturer. Just this week, I had to repair a vacuum hose that my Goodyear mechanic said almost certainly resulted from poor installation of the transmission last month by Pohanka.The Pohanka Service Representative actually blamed me for the failure of the $3,800 transmission - you can only guess how that went over with me.I have dealt with many Nissan dealerships and have been very pleased with all but Pohanka.The obvious solution is to continue to buy Nissan products but not from Pohanka. Nor would I recommend that anyone services their car with Pohanka. Again, I was not happy about the transmission but the National Corporate Nissan office was amazing in resolving the problem to our satisfaction. They won me back big time with their incredible response to back up their product with a long term customer.

Salesman Jose said my Nissan Sentra had 100K mile warranty, which included 12 free oil changes and car washes. The heated leather seats are not working properly, they turn on and off by themselves, the a/c has been replaced twice already, the brakes squeal. Several other issues with the brand new car. I will never purchase a Nissan vehicle again. They did not replace the seats as promised, they recanted on giving the 100K mile warranty, the 12 free oil changes and 12 free car washes. The repair center also said the man who sold us the vehicle no longer works for them and its normal for the brakes to squeal on a new vehicle. I told him that was not normal, that was poor manufacturing of products. I purchased a brand new Hyundai Sonata and never had that happen. These are unfair business practices and I feel like I was sold a lemon. I will never do business with them again.

The Rogue although slightly underpowered is a delight to drive. It feels so much larger than its compact size. AWD helps in winter driving plus a vast array of safety features add to driver safety. The best recommendation, its comfortable to drive. So much that I prefer it to our second vehicle a sport sedan costing considerably more.

I love how my Nissan drives and handles on the road. It has great mileage. This is the third Nissan that I have owned. I have had no issues with it and have 35000 miles on it. Bargain for money. I love the color, interior, leather and heated seats and all the safety features like air bags and warning lights and symbols. I also like the moon roof and navigation system and love the fact that it shows the air in my tires. However, I wish my car has a bigger screen for navigation and a better camera. I would also like better instructions on how to use the electronics. I also resent that I have to pay to update my navigation system. This should be included. I dont like the fact that Nissan is monitoring my car as well. But still, I have had great service from Nissan.

The reason that I am sending this is because I am very unhappy with the customer that I receive from your location. I had an appointment this morning at 8:30am due to my fan making a noise when I cut the heat on. My car also hesitates sometimes when driving so I was having that checked as well. My boyfriend brought my car to the appointment this morning. He was advised that the blow motor was not covered under the warranty and it will be $59.99 to look at this and an additional $99.95 if the hesitation wasnt my transmission. At this point the service manager Mike gets on the phone with poor customer service and had a major attitude. He states that the blow motor is under warranty but I needed a filter that is recommended every 15,000 miles. Thats fine we got it taken care of. My concerns after they repaired it they left all of the leaves and sticks all over my floor in my car when they repaired this. I am very disappointed in the lack of professionalism and customer service I receive. Not even a year ago I came in because I had a humming noise in my car. When I came in and advised the young lady she was very nasty and rude and told me my warranty was up and I never complained about the noise before (I think her name was Brooke). I get an appointment for the following Monday and sure enough it was my wheel bearing and it was still under warranty. I just feel I receive terrible customer service from this location and it makes me want to go somewhere else. I come here because my job is nearby. I just want a little more empathy and customer service when I come to this location. That is all I am asking. Thank you and have a great day!

Well here goes. Nissan car/van owners beware. Their customer service and warranty is horrendous. And without a doubt they have an issue with the engines, same recall as Toyota but instead of calling it a recall they are simply finding an excuse to revoke your warranty and make you pay for the new engine. We’ve owned nothing but Nissans since 1996. Our 2 year old passenger van with 56k Miles started burning oil. No engine warning light came on, no low oil warning light, nothing. We brought it to the dealership three times for oil level tests, then they took the van last Monday to do more tests. They don’t pay for a rental, don’t give you a comparable rental so I’m in a 5 passenger car. They then tell us it needs a $12,000 new engine and warranty was revoked because we are missing one receipt. I’ve spoken to at least 9 people at Nissan Corporate. No one can do anything because Nissan Warranty is not “customer facing.” Their decision is final. So, our van will get its new engine. We’ll suck up the cost then trade it in for something new. NOT NISSAN.

My problem with NMAC began in December of 2011. I was behind two payments and I was making agreements with NMAC to satisfy those payments. In the past, I have tried to obtain a copy of my title so that I could register the vehicle where I am currently living. Mrs. ** of collections lied to me and told me that the document was requested and it is on its way but it never arrived. I have called NMAC several times to address this matter and they never assist me. They have threatened me about repossessing the vehicle although I have been making payments and keeping the agreements that I have with them. Currently, my vehicle has been sent out for repossession and an account representative by the name of Mrs. ** has been calling my job although she has been speaking with me daily regarding my car loan as the result of a complaint that I have filed against her. Today, she called and threatened the office manager at my job. She has asked personal information about the office manager and I. Mrs. ** has a personal vendetta against me and she is using her position at Nissan to harass me. My job does not want any more calls from NMAC because of this incident and has advised to me to seek legal action against NMAC and Mrs. ** personally. She has informed my employer that her calls are regarding an unpaid bill which is against the law. Mrs. ** is harassing me and I want it to stop immediately. I would like for my account to be assigned to a different department due to the fact that her and John ** and a few other individuals badger me on the phone and treat me as if I am not a person. I would like to file a complaint against Mrs. ** and her supervisors for allowing this to occur.

So, I just came back from the military and I wanted to buy a brand new car from Nissan of Queens. I went to the dealer and inquire about buying the selected car that I wanted to purchase for cheap. I was disappointed with the customer service because I didnt get to get my military discount that should have been applied at the time of my purchase. I feel that if someone is in the military and being a woman, we shouldnt be taken for advantage due to the lack of experience or knowledge that entails in purchasing the vehicle. I am still continuing to fight this issue because it is ridiculous that I have to still pay off my car which the total I had to pay for my vehicle was almost 26,500. I still have to pay off my car and I do not think it is fair. The car dealer that sold me the car was only concerned about the commission that he is putting inside his pockets. I wish that I have never purchase my car from him, because he ripped me off. All I wanted to do was purchase my car and serve my country to help others and in return I was never helped. It is very sad to see that younger folks in the retail industry never discuss things of importance to someone like myself that went into the dealership to purchase a vehicle by myself.

There is no doubt in my mind that Nissans consumer affairs department has the worst customer service that I have ever experienced. The lack of concern regarding the safety issues that I am having with my 2013 Nissan Altima (i.e., blind spot warning system, voice activation to use phone, updates and use of navigation system) and the disrespectful and belligerent way that I have felt that Nissans consumer affairs department has acted toward me will cause me to never want to purchase another Nissan.I upgraded from a 2001 Maxima to a new 2013 Altima for its safety features. Many of those safety features have not worked properly since the day I took delivery of the car. I have told my local dealership about issues that I am having when I have brought the car to them for regular oil changes. It appears that they have failed to document my issues. I am waiting for the dealership where I purchased the car/have it regularly serviced, to do something about my issues. Hopefully, the dealership can restore my trust in Nissan and resolve the safety issues with my car.I write this review so hopefully Nissan consumer affairs department learns from my experience. I also want to advise others to be certain to tell your Nissan service department about EVERY issue you are having with your car no matter how insignificant it may seem. Plus, be certain that the service department has documented every issue and that YOU SEE IT IN WRITING. I conclude by saying, I am not certain that Nissans consumer affairs department is there to help you as a consumer.

Transmission problems. They know about problems with their vehicles but don’t care. DO NOT make the same mistake I did. I have talked to several people that bought them and mechanics they agree, don’t BUY. I talked to their corporate office and they don’t care and won’t talk about the issue.

Dear Nissan, for everyone that had a car before the policies changed for the 8 payment extensions to 6 payment extensions you should still honor them because we were told something that is no longer being honored. I understand that it is a courtesy, but that doesnt change the fact that you should honor your word to us because when you say something you should do it. Especially for some of us who have been loyal towards our payments and the Nissan Corporation. Also, we never get anything for being a customer. We hardly get discounts and the service team at almost every location is always trying to sell you another car for overpriced numbers. Unsatisfied.

First, Nissan Finance has no email address to send improvement suggestions to so they really dont care what type of service a customer gets on their website. Im an IT person and have designed customer service websites. The Nissan site is the WORST one I have ever dealt with. One would think changing your bank information would be simple. I am a MAC user and Safari is not supported. There a certain time frames related to payment due dates to contend with meaning you can change information when you want and the help desk cant explain the complicated process you need to go through. After 2 weeks of trying website and help desk I was finally able to accomplish this change.

2014 Versa Note SV bought New, found rust on the 3rd day of purchase in 12+ areas underneath including sub-frame and various components. Complained and requested replacement with a rust free car. Nissan wont replace or refund despite extensive correspondence, emails, phone calls, visits to the dealer, furnishing date stamped pictures of rust areas. Nissan is dragging its feet with feeble excuses - No excessive rust found, Rust is not affecting safety of the car, Rust not affecting performance of the car - which is why they will not replace it. Upon telling them that due to rust, the resale value of car is severely diminished to junk car value, they have nothing to say. Filed complaints with authorities including the Attorney General but they are slow to process so nothing has come of it so far and Nissan wont stand behind its products. BBB Autoline has sided with Nissan and they just pissed on the Lemon Law doing that - despite providing scores of date stamped photographs of the rust areas. Nissan is not giving me a charity car, nor it is a used car that they have sold me. I have paid full price with high interest for 6 years that I am going to be paying and I deserve a rust free car without defects but Nissan does not seem to agree to that. People, please think a thousand times before buying a Nissan. A company that is trying to get away using every lame excuse. I am afraid that Nissan may have sold a large number of cars to buyers with rust simply because the American buyer trusts manufacturers for their quality and integrity - but not in case of Nissan. If any law students/retired lawyers/lawyers are willing to help - for an affordable fee - as I can not afford a lot at this time - please help me and may God bless you for your kindness.

As a new Nissan owner, I had always been told what great, reliable cars these were. Well, I am glad that I am leasing my car, and didnt buy it outright. I havent ever had a new car with problems. And saying that, I have owned both domestic and foreign. I have had problems with my transmission, suspension, and taking the car out of park since the first week of ownership. Had I known about the CVT belt problem with the transmission, I would have gone with my first choice in cars. The upside is that the dealership at Cool Springs, and Murfreesboro TN are about as nice as a person could ask for.

Done in a timely manner. Kept me apprised as the repairs went along. Checked to see if anymore could be done for me. If any issues came to let me know and get my opinion. Check out was easy and car was washed and the inside always had paper on seats and floor so it did not get dirty from the work they did. They smiled and I went on my way.

Shame on Nissan! I am extremely disappointed by the way I was treated. My steering lock control unit went out and even though there was a petition to get this part recalled I had to pay for the part. It was past the warranty, but I was told that if I took my car to a dealership, I would get a fair review of my case by Megan, the regional consumer affairs specialist, in hopes of warranty assistance. She denied my claim in part because my 2009 Altima had not been to a dealership since 2011, implying that I was not a loyal customer. Why would I take my car to a dealership if there isnt any repairs that need to be done on it? I have owned FIVE , Nissans and bought 1 brand new car and 1 used car from Suntrup, not to mention personal recommendations. I have paid Nissan upwards of $40,000. If that isnt customer loyalty I dont know what is. Complaints have filed with the BBB, FTC, and NHTSA.

Cape Cod, MA: At the end of Jan. 13, I purchased a high-end 2010 luxury Maxima SV with 33k miles. The dealer pushed a $2000 extended warranty on me saying mine would run out at 36k. When I read it over carefully, I realized that this did not cover everyday issues (exp: brakes, tires, etc.) and every item that was covered were parts/issues that Nissan would be bound by LAW to correct anyway! (I know this as the previous Director of the BBB & of the Consumer Assistance Council in our region working closely with our State Attorney Generals Public Protection Bureau.)As an educated consumer, I cancelled this useless policy, and surprise - in December 13, 6k miles over the ridiculous 36k warranty (less than any other manufacturer to my knowledge), my beautiful Maxima had me, a woman, stranded in a dark parking lot on an icy rainy Sunday night. It was incapacitated due to a faulty part in the steering column connected to the push start. After research I found that there are MANY HUNDREDS of complaints and horror stories regarding this issue & that Nissan had recalled the defective part on 2009 models. Although I expect the 2010 Maximas also contain this defective part. This brought me on a journey to complain to Consumer Affairs and a regional rep. Neither were concerned with standing behind their expensive, luxury, top of the line vehicle, and were not even interested in extending the repair as a goodwill gesture as, after all, I didnt purchase the Extended Warranty! Try as I might, I could not get through to them that they were STILL bound by Implied Warranties in Massachusetts under MGL. Ch. 93A Consumer Protection provisions. Nissan CANNOT develop and sell extended warranties (Express Warranties) in order to avoid what they would be required to do under an implied warranty. Basically: a product must perform properly for a reasonable amount of time or it is the seller/manufacturers responsibility to rectify. Nissan is attempting to coerce purchasers of their vehicles into purchasing expensive extended warranties - therefore GETTING THE CONSUMER TO PAY FOR (NISSANS) RESPONSIBILITY BY LAW. This is fraud & misrepresentation to consumer and an illegal practice! I am SO disappointed in Nissan Corp. This was my fourth Nissan and the other 3 ran forever! Truly, one of the reasons I wasnt worried about an extended warranty is because in the past Nissans were exceptionally reliable. At this time I dont know WHAT is going on with Nissan Corp., but they apparently feel no responsibility towards the consumer if they havent purchased an expensive and unnecessary extended warranty, therefore absolving them of any financial liability (ie - YOU, the consumer, already paid for yours & everyone elses repairs by purchasing this so-called warranty). Ive filed a Consumer Complaint with Consumer Protection and intend to file a MGL. Ch. 93A claim for treble damages. I also intend to inform our Attorney General of this fraudulent practice to gather information to prepare a class action lawsuit to obtain monetary damages for consumers!

I am writing to voice my complaint about my current Nissan experience with my 2011 Nissan Altima that was purchased in December of 2016. The car is currently only 6 years old and I have experienced a total loss to the value of the car. I have recently had all the locks in my car go out... ALL AT ONCE. When contacting Nissan about my options of what to do; I was recommend to replace my key fob battery and if not that do a test to see what the problem is. After having the test done Friday, August 18th, I was told that I needed to replace all four actuators on my Altima. The price range for this is estimated to be around $1350. After talking to family members and family members employed with Nissan we feel that the information given to me is accurate and that there is a bigger issue with the car other than this. We believe replacing these the problem will continue to be there due to there being a wiring or system malfunction with my Altima. I am just really upset and not understanding how a car that is 6 years old already have every actuator go out and all at once. This is a total inconvenience and just see so much to spend on a car that I dont even have paid off yet. This experience has honestly made me not want to buy another Nissan in the future. I never expected to have this happen but I have to say it is a huge disappoint and not convenient when you have a push start car.

I bought my 2012 Verse from Nissan of Edison in February. I start experiencing the engine light coming on after having the car only two (2) months. I read the manual and checked the gas cap, after a week the light went away. December 2013 the engine light came back on and the light have been on more than off since then. The car have put me down on more than three (3) times in the last month going to work. The Nissan service department is the worst. They over talk you. I was told that I should use BP gas only which I thought was outrageous. I have family members and friends with BMWs, Audios, etc. and they use different gas. Im not certain if they think I am stupid or what. I refuse to pay to have the car check or to pay for a gas filter that now the service department say I need. I will tell everyone I know not to buy any brand of Nissan car and most of all their service department stinks and is horrible.

I am a Federal employee being reassigned overseas for a 3-year assignment that involves the security and safety of the USA. I currently have a leased vehicle with Nissan Motor Acceptance Corporation (NMAC), which I cannot take out of the country. NMAC will not allow me to terminate the contract early without paying them a penalty of $13,186.30. Only if I was active duty military would they make the exception. Even after providing a copy of my orders and explaining that I am a USMC veteran that is continuing to serve the USA in a civilian capacity to help protect the lives of our citizens and prevent another 9/11, they still will not make the exception. I am not trying to get out of the contract for financial reasons or circumvent the system in any way; I just cannot take the vehicle with me. I find NMACs business ethics insensitive and unacceptable. So much for Never forget.

I am the original owner of a 2006 Nissan Xterra. On Oct. 25, 2017 I took my Xterra in to be serviced as a preventative measure since I was recently informed of a radiator/transmission problem with the Xterra, Pathfinder and Frontier models 2005-2010. After speaking with my neighbor who also has a 2006 Xterra and replaced his radiator; I decided to have my radiator replaced as well (even though I experienced no problems with it) just so I could prevent any infusion of coolant into the transmission.Much to my surprise Nick called me with the bad news that damage was already done & would cost $6,800 to replace the radiator, transmission and fluids. This also included labor costs. Being fearful of a potential problem I did not want to wait 2 weeks for both the arrival of a new transmission & the mechanics return from vacation; I chose to take the vehicle to another shop. At shop #2 the mechanic informed me there was nothing wrong with the transmission and could not see what the mechanic at Nissan (Greg) claimed to have found; e.g. leakage of coolant and lots of rust in the transmission and on the fluid stick. He did however, find a petroleum based substance in the radiator and was his opinion that oil was placed in the coolant.Upon having the radiator flushed & bypassed from the coolant entering the transmission, replacing the thermostat & radiator cap (due to damage of the rubber seals from the oil) the cost was $677.84 with labor included; an expense I should never have had to endure. On Nov. 8, 2017 I spoke with Jack **, MGR and shared the findings of the 2nd mechanic. In a nutshell he basically told me he could not help me and stood by his mechanic’s findings. He went on to say “Sorry for your loss” and “If the vehicle was running good at this time he recommended that I sell it”. I have always trusted Nissan to provide excellent care and stand by their products. I have had my vehicle serviced only with Nissan for the past 11 yrs; with Montrose Nissan for the past 7 years. I am sorry to say “they have certainly dropped the ball this time” and me being the loyal compliant customer will not be returning from this point on.

She easy to handle and the safety features are wonderful. And on top of that she great on gas and a smart car. Not to mention stylish. She has skid control. Everything is on your steering column full of safety features. You never have to take your hands off the steering. Equipped with backup view.

Hello Im owner of dealership for past 12 years. I been we sell all models of cars but I will never ever ever ever buy another Nissan with cvt transmission. They are nothing but junk junk junk. Past 5 years I have purchased over 20 Nissan Altima or Rogue or Sentra with cvt transmission. Same day I sell, second day I have to tow the car back to lot. Please dont give Nissan Corporation money even if your car goes bad. Dont make no more payment on piece of ** Nissan junk.

I purchased a 2012 Nissan Sentra 2 years ago and I didnt mind the high interest rate and payments because I thought Nissan made reliable vehicles. WRONG. My transmission now needs to be replaced at 85k miles! Not okay! Id chalk it up to bad luck if it were just me having this issue but Ive found countless reviews complaining of the same issue with the CVT transmissions in all Nissan models. Nissan doubled the warranty on the older models due to a lawsuit for their cheap faulty transmission, you think theyd resolve the issue but NOPE! The repairs are going to cost me $3400 and Nissan refuses to help. Awful cars and awful service. If its not too late, do NOT buy Nissan. Look into Hondas or Toyotas. Ill never buy another Nissan again.

After taking very good care of my 2008 Nissan Altima, I reached the end date of my lease and returned the car to the dealership from whom I took out the original lease agreement, Bridgewater Nissan in Bridgewater New Jersey. The dealer accepted my car and I moved on. Then, I received a letter from NMAC telling me that I owed Nissan $2,167.61! The letter stated that due to Excess Wear And Use, they were assessing me this fee. Now, so as to avoid the appearance of editorializing, heres a few facts on what really happened: 1) I was not present when the actual inspection was done; 2) I took great care of the car during the time I leased (e.g. always garaged) and I put 4 brand new tires on before I turned it in and 3) there is no way of knowing how NMAC arrived at the charges listed on the letter. The only conclusion one can draw is that (as others on this site have asserted), this is simply a way for Nissan to create new revenue streams during a time when American cars are in the ascendancy. So, lesson learned - from now on, I will only be buying/leasing vehicles from reputable sources such as Ford and GM and not from duplistic makers such as Nissan!

My husband and I bought a Nissan Rogue in California a couple years ago. It started having what we thought was transmission issues at about 95,000 miles. We immediately took it to the shop to be evaluated. They said there was nothing wrong. I continued to drive it and kept having problems. We took it in several times and every time they said there was nothing wrong. A few months ago we moved to Tennessee and drove our Nissan. We were in the middle of nowhere and suddenly my car stopped shifting. It was stuck in a high gear. We were finally able to make it to Tennessee to a Nissan dealership in Cookeville. We had an appointment for 8am. I took the day of so we could drop it off and came back to pick it up later in the evening. When we got there they were not friendly and clueless as to what was going on and where our keys were. Finally they figured out that nobody even looked at our car. They didnt apologize, take ownership of their mistake or offer us a discount! I had to take the next day off again to be able to go back and pick it up when they were done. They finally called and informed us that the transmission needed to be replaced. The reason my husband and I are so upset with Nissan is because we were then informed that the transmission had a warranty until 120,000 miles and we were actively trying to get it fixed since about 95,000 miles because we could tell it was going out! We have contacted Nissan to inform them of our experience and they dont seem to really care about their customers. The Nissan of Cookeville website states that their commitment is to provide their customers with top notch customer service but that is not near what we received!

I own a 2009 Nissan Rogue and my transmission just went out. I understand completely that a vehicle is a vehicle and all vehicles will have problems every now and then. What I dont understand is why the heck is Nissan still marketing their vehicles with the CVT transmissions? I know a lot of people who owned a Altima, Maxima, Murano and I asked the question of why did you guys get rid of your vehicles? Their responses were they started to hear grinding noises coming from the transmission and the transmission would idle past 2k rpms at a complete stop and once they take off the transmission would change gears so hard that it felt like they were being rear ended and so they didnt trust the CVT transmission and got rid of their vehicle before any major mechanical issues occurred. Three weeks ago I began experiencing the same problem and Sunday June 14th I went to turn into the grocery store parking lot and tried to give it a little more gas and all it did was idle and then immediately my service engine light kept flashing. I had the vehicle towed to a Nissan dealership and it was confirmed my transmission went out and to top it off they are non repairable. So not only do I not have a vehicle but I am also making a very decent payment on the vehicle and my warranty has expired. To everyone out there looking to purchase a Nissan. I highly recommend that you do not buy their products until they discontinue the CVT transmissions. If youre interested in how Nissan vehicles look rather than the quality of the vehicle then have at it. Trust me when I say you will be glad you didnt purchase any of their vehicles with the CVT transmission. I only wish I wouldve done my homework before purchasing my vehicle.

Buying a Nissan is the worst decision I have ever made. Was expecting a great car but it sucks when the problems come out. Dealerships do nothing except getting money out of your pocket. Contact customer service made it even worse. Extremely regret to buy a Nissan. Worst brand and service I have ever seen in my life. WANT MY MONEY BACK.

As a person who purchased six (6) high end Nissans, I was treated like crap when I lost my job. The payment extension that was supposedly mailed out didnt show up. After 2 weeks and at least 2 calls, Im getting really frustrated. It took nearly 3 weeks to receive the one (1) sheet form. A few days after not receiving the paperwork, I called to request extension form be faxed to me. A few days and three calls later, I finally received the fax. I signed and returned immediately using priority mail (2 day). I confirmed with USPS that the package had been delivered in specified time. I had verification of receipt, and verbal confirmation after calling. Nissan did not process the paperwork for over a week after receipt. The form is one sheet of paper, and I returned it before specified return date, despite Nissans 2-week delay in sending.Lo and behold, I see my credit report and it has a 30-day late mark. I call Nissan. The representative stated, The return date doesnt mean we wont mark you late if we dont process your paperwork immediately. I tried disputing and writing a letter of dispute. However, Nissan just changed the date of the mark on the credit report. In fact, the date was changed 3 times, changing the 30-day late from from Jan. - Feb., Feb - Mar., Mar - Apr. Finally, I contacted the Better Business Bureau. After an inquest, the late was changed to January again; I just became tired of trying to fix the lie. Im not going to even get into the nightmare with Nissan sequel a year or so later, when the car was stolen. I really hope there is a class action lawsuit soon...Im in!! Nissan no more!!! If anyone knows of a class action lawsuit in the midst, contact me, please!

Do not ever deal with Nissan, they are ripping people off, this will be my last time doing business with them, $400 for scratches and dents and the car is almost brand new, garage kept and never been touched. And they have the worst customer service ever.

Came in to look at vehicles on 5/23/2015 to this dealership. Liked the 2015 Nissan Murano. Traded in our car and purchased the vehicle. Since the purchase (at the time of vehicle delivery) there was a defect with the center console. After 2 service visits and a vehicle in service for a whole day it is clear that Service Department does not know how to fix... No Parts available. Plus why would I buy a car that needs service from the delivery time? After complaints with ** (Dealership General Manager) I was given a $400 service department credit and a replacement Murano (unwind from one and into another.)The 2nd Murano did not have the console issue, but had a drivers door issue... The door would not properly close, would not align to other doors and seemed like the car has either been in a repair or an accident or simply was not assembled correctly. Same thing. Brought the vehicle in for service. 2 days in the body shop the vehicle is returned back with some door adjustments, broken door molding, need new parts, will need car into service again and a 2nd conversation with ** (general manager) is now on a different tone. Essentially he has said that we have helped you out... Cant help you again other than repair, repair and more repair... And thats why there is warranty.Not to mention that both times I have brought in the vehicle for service I did not receive any paperwork as to the vehicle taken to service or what was done to it, or who worked on it. As it stands now I am extremely disappointed with the purchase, with the vehicle, with the dealership and its management. However I do appreciate the sales person ** for his time and assistance with the process. And I doubt anyone should buy a Nissan from this or any other Mossy Nissan dealership so that you will need to take it to service for immediate warranty repairs... Buyers beware. Today is June 25th, 2015. Still waiting for door molding parts (Which are clearly not going to fix the problem anyways, but someone at Nissan or Mossy Nissan decided that the molding is an issue after door adjustment and they want to replace this first) 3 weeks and on just waiting on parts.Should have left the vehicle at the dealership, but they gave me a Nissan Versa with all stickers for sale as a loaner to drive. Contacted Nissan Consumer affairs... Pretty useless experience as well. They are telling me that they are in communication with the dealership and thats it. Still no paperwork provided for any service performed on the vehicle to date. DO NOT BUY VEHICLES FROM MOSSY... This can happen to you. A reputable dealership would not sell a 40k vehicle with defects and let customers repair vehicles. Imagine if you bought a Brand new vehicle and immediately had to take to service. For weeks. This is obviously last time I bought a Nissan and the last time I bought a vehicle from any Mossy Dealerships. This is how a company lost a customer. And none of my friends and family will even consider Nissan or Mossy Nissan.

Purchased new 2017 Altima July transmission had a loose bolt repaired. Two months later again transmission had to be replaced, still under warranty which will expire in another 3 thousand miles. Nissan will not replace or refinance. No explanation given - just no. I requested for them to extend warranty no response. Will never purchase another Nissan again... For $611.00 per month never again. Next car will be a Honda. Always good car!!!

I lease a Nissan rouge on February 2015. From very first month I had different issues. Nissan Canada and my dealership know about it. My concerns are: 1. Electronic problem with Nissan Rouge, My previous Nissan ride off for electrical issue. 2. My 2015 Nissan Rouge: Feb 23-15: Not enough hot air flow from floor vent. (Alta Nissan). Mar 13-15: replace: TC10AA heater and AC control. (Avenue Nissan). May 19-15: tail gate open by itself while city driving -- navigation froze. (Police close the road and let me to collect my clothes from the road). Jun 27-15: tail gate bar not close. Sep17-15: tailing door opens while driving -- invalid key -- navi screen freeze. October13-15: Invalid Key Id -- navi screen freeze. (Pictures and Video sent to Alta Nissan and Nissan Canada). October 31-15: Tail gate opened while driving and cause damages. I was told they can find the issue so I have to pay for damage! I even didnt received a copy of report.3. Terrible customer service. You lease the car you need to have it no matter what. Car has a safety issue? Too bad.

TITAN XD – I was very satisfied with my purchase, it was beautiful! Black Platinum Reserve. 5.6 gas v8. Things were fine the first 3 months but then the right around view camera started intermittently work. The A/C would blow cold air for the passenger side, the air conditioned seats did not really cool your tush much. Do your homework, these trucks depreciate astronomically, 53K retail, trade value 29k-36, I had mine 7 months and it had 3k, demo model, I had 8k when I traded. Get out while you can folks. I had a Pathfinder two years ago and it was riddled with issues. At least Nissan is consistent.

I own a 2005 Armada and the liftgate and rear window has not worked in several years. I thought it was just my SUV. But after reading about others with the same problem, it must be a flaw in the parts. It concerns me because it can become a safety issue. Has anyone looked at a recall on this issue?

2013 Nissan Sentra SV with transmission issues. Took it to the Premier Nissan of San Jose and was told they could not find the issue. Test drove with the mechanic. Next day they say they cant reproduce the issue. Went back again and went on a test drive. Next day again they say they cant find the issue.I went back and this time another mechanic went on a drive with me and brought the computer to record data. He said that the car will need to stay there. This was already a week in the shop and they did not provide a loaner.Extremely poor customer service. The service advisors are a bunch of liars. They dont even call me back with a status update. I had to call them multiple times to find out. They changed their statement 3 times about me getting a loaner. 2 weeks in now and I am still without a car. Stay away from this dealership and stay away from Nissan. ABSOLUTELY MY LAST NISSAN EVER EVEN IF THEY GIVE ME A 50% discount.

I leased a new car from Advantage Nissan, located on Old Country Road in Westbury, NY, which I later found out was in an accident and was repaired poorly. I asked the manager of the dealership to replace the fender which he agreed to do and gave me the number of his collision shop. When I called the shop they were rude and unhelpful. I sent a certified letter to the manager and told him I wanted to have the repair done at my collision shop, however, that was 3 weeks ago and I received no response.

Its a great car. Its easy to drive, its a great color and it was in my price range. It has very nice comfortable seats that heat up and its super comfortable to drive and ride in it. Its smooth and I love it. However, sometimes the tires feel really odd and really off and it simply makes me a little nervous to drive it or really be in it in general. Nevertheless, I genuinely like Nissan and I enjoy the vehicle.

I have 2 warranties on my car (2012 Nissan Juke) and Nissan will not honor the repairs to my car engine and/or transmission. I am under the required mileage and I bought the car used with under 30k miles. The car begin to cut off and idle down without any warning so I took it to the dealership where I live and they said I needed to replace the engine and/or transmission and that this was a ongoing problem with Nissan. I have read all the forums and Nissan is aware of the issues but will not issue a recall.I would like for them to take ownership and repair my car, I am a retired disabled veteran and I need my car to go back and forth to my doctors appointments. If I dont get any satisfaction, I am prepared to go to the local news to let them do a story on how Nissan mistreats its customers and disabled vets. I am a member of National Organization of Veterans Advocates (NOVA) and they are waiting to see the outcome of this before they intervene. Nissan knows that this is an ongoing problem and they should do the right thing by allowing me to use my car warranty to fix the issue. I am on a fixed income and I cant afford to pay absorbent amounts of money for car repairs, that is why I purchased the car warranty.

Purchased a 72 month, 100,000 miles extended protection plan from for a used Nissan Rogue on March 3, 2012. The car was two years old, with 29,655 miles on it. The dealer offer a 72 months plan at time of purchased as a good assurance in case of unforeseen problems, etc. Sounded like a good idea, 6 years protection especially as the car gets older and parts might be prone to failure. The problem arose when I took the car in to be repaired April 3, 2017. They told me the plan had expired. The car doesnt have 100,000 on it yet. The 6 year plan begins on date of service not date of purchase. So, according to Nissan, I paid for a protection plan 2 years before I bought the car. On the form, it is clearly marked 72 month, 100,000 miles, whichever comes first. Not so clearly is that protection starts at in service date. How does this make any sense? I think its contradictory. How can you label a plan as 72 months, when I didnt own the car on 2010. Ive put in a complaint to Nissan, but am not expecting satisfaction. Anyone else have the same situation?

2011 Nissan Versa Needs New Engine - Check engine light was blinking, engine started to run rough so I had it towed to a reputable mechanic in town. I was told the #3 cylinder had very low compression and needed a new engine. With only 77k miles how could this be? Called Nissan and told me to take it to a Nissan Authorized Dealer for diagnostics, so Consumer Affairs will review, which I had to tow it there and pay another diagnostic, only to have Consumers Affair deny any assistance for a new engine, because it was outside the perimeter of being out of warranty, pre-owned and I wasnt a loyal Nissan customer for maintenance (I just got the car over the summer). My daughter previously owned the Versa and loyally took it to a Nissan Dealership where she bought it. There have been several complaints of low compression issues not only for Versa but other Nissan models. Although Im sure they are aware, they will do nothing about it.So Im stuck with having to pay for a new engine or dump the car! My son went from excited to drive a newer car to disappointed. It is no longer operable. Had I not paid off the car when I purchase it from my daughter ($5100 left to pay) for my son, she would have had to make payments to the bank for an inoperable car. I was so adamant about my son (new teen driver) having a newer, safe car, certainly wasnt expecting a Nissan vehicle to need a new engine with only 77k miles. Thought Nissan are supposed to run much longer. Very dissatisfied with how Nissan wont back their product.

Having owned Lexuses for years, I recently purchased a New 2013 Nissan Altima S, with 18 miles on it for my daughter to take to college. She drove the car home when the MIL light went on. I notified Carriage Nissan in Gainesville Georgia and was told it must be a loose gas cap. I was told to continue to drive the car. After 1 week and 700 miles, I took the car in for service and was told I need a new transmission.I contacted Nissan Consumer affairs and stated my displeasure and asked specifically that the car be replaced. After about 15 days, I was notified by Nissan that they would extend the car warranty to 8 years/120k miles with a gold preferred package and Oil/ Gas/Tire rotation service package for 2 years. It was more or less a take it or leave it proposition. I took the package and will pay $50 to transfer it to a new owner since I will be putting the car up for sale.I will never recommend or purchase another Nissan product again

Number one, we purchased a new 2013 Nissan Juke from Peltier Nissan in Tyler Texas. The salesman really tried to sell us on the Gold extended warranty program, representing that it would take over when the manufacturers warranty ended, and would cover such things as the motor. They have not been making us aware of all recalls, and in fact, it was my Google research that turned up the timing chain recall, when my wife complained it was making an odd sound. I didnt know there had already been a class action lawsuit filed about this very issue, and presumably, the recall was activated AFTER they were sued.While our vehicle was in for that repair, the drivers seat was ripped by someone there, and they refused to take the responsibility, and were demanding WE pay for the torn seat. I contacted people higher up and we were able to get the seat tear repaired and even though they told us they had to order a new seat cover, after we received the car back, I could see where a repair was made in the seat cover, so it would appear, they were not being completely truthful. Around 70,000 miles or so, my wife, who drives a lot as part of her work, told me that the vehicle was going 70 mph, and suddenly started losing power and depressing the accelerator would not increase the decreasing speed.At the same time, she got a Service Engine light and she called the Peltier NISSAN dealer where she purchased the car. They told her over the phone it would most probably be covered under warranty and they would give her a loaner car. In the next day or so, she was told that the loaner car was now a rental car and she would have to pay for the Turbo, as the extended warranty department was saying the oil was not viscous enough (first tech) and then the second tech said the oil was too viscous (and burned). We had to rent a car from a national chain for a week. Were very much inconvenienced, and had to pay thousands of dollars to get the vehicle back from the dealership.From checking online, there are many other Nissan products that have had the bearings / Turbo to go bad prematurely, and it looks like the techs fall back on the viscosity of the oil problem. An interesting fact was that during repair at Peltier Nissan, when the techs received the new turbo, from the OEM supply place, that turbo was defective right out of the box. We made the representative at Nissan in Tennessee aware of this on the phone with the tech standing right by us, and she didnt seem to care. They were holding the line that somehow, it was OUR fault that THEIR product failed prematurely. It is not known if the bearings they are using are failing prematurely due to metal fatigue or some problem with the metals they are made from, or if there are design flaws in the turbo / engine that are causing these failures.My wife kept proper levels of oil in the car, changed the oil, and they should reimburse us for repairs and the one week rental car expense. Personally, I will make it known to everyone I meet that Nissan and their extended warranty company, are screwing customers, and advise no one to purchase either a Nissan or their GOLD EXTENDED WARRANTY.

Purchased Nissan Altima..brand new from Davidson Nissan In Watertown NY. My car overheated to the point the indicator was pegged out completely! And fluid spewed out from under the hood multiple times!! First trip to very unfriendly service department..was told could not repeat. Picked up my car and the radiator fluid was still all over the front end of my car!! Next day picked my son up at school. Car overheated to the point I was asked to move it farther away from the building for fear children could be burned from the spewing liquid. Parked in the far end of parking lot. My car was flat bedded again to Davidson Nissan in Watertown N.Y. Was told again could not repeat. Went to pick up my car, they couldnt find it. Called service manager and he told them he parked it in the back field. They brought it to me covered in dirt and yep covered in more anti freeze. This continued for weeks. I told the manager of the Davidson Nissan Watertown NY I did not want the car anymore. I asked him to buy it back. He said all he could do to make it right was an extended warranty, Nissan car mats, 2 free oil changes (I did not use) and a Nissan hat. 2 years later my car suddenly jerks going down the highway. I get off exit and car hesitated. I drove less than a mile to pizza shop. Went to leave and my car would not go forward or reverse.. Called warranty company and had my car flat bedded to Burdick Nissan in Cicero NY (Drivers Village). I was told this morning that transmission had to be completely replaced!!! What it is a 2017 are you kidding me. Yep but at least its covered by warranty. What about next time? Replacing with the same kinda transmission.... Hello..I thought Nissan was a good dependable car. I dont want this car and owe too much to trade it!! Thanks Nissan.

I purchased a second Nissan vehicle from National Motors on 12/17/2013. I had to trade in my previous 2009 Nissan Altima Coupe because the car would not start. I changed the battery and received three jump starts and the vehicle would not turn on. I found out later that the Nissan Manufacturer was aware of a steering lock issue and did not recall the vehicle or notify customers of the vehicle that this issue would occur. The same date I purchased the second vehicle from National Motors, I noticed my locks did not work. The driver side door unlocked from the outside using the key, but the other three doors would not respond to the key, only making the locking noise. I contacted Dwight, a car sales man and was told my locks would be fixed once the locks were ordered. They would fix my tail light and the locks because the tail light also had an issue. In January, Dwight advised that the locks were on back order but should arrive within another two weeks after the call. I called the dealership every week for a status update on the locks and continued to get the run around. Dwight stated someone from the dealership would call me in regards to the locks on 2/13/14 after stating he was no longer dealing with this anymore. No one called. Last week, 2/18-2/20 I was advised by Dwight that the owner of the dealership, Brian, decided to no longer fix my locks. Dwight stated that the locks were ordered and Brian returned the locks to the warehouse stating that he was no longer going to repair the doors. My father contacted the dealership on 2/21/14 and John advised that I go to my local Best Buy to get a remote sensor. On 2/22/14 I was told by a Best Buy Installer that the sensor would not fix the locks because there is something wrong with the car. Since the key opens one of the doors, the installer stated that the remote sensor is not the issue. There is something wrong with the doors. John ** then stated to me and the installer of Best Buy that the dealership was made aware of the issues with the door prior to my purchase and still decided to sell the car to me. There is no information on the website stating the door is defective nor is it reflected in the contract or discounted from the price of the car. This same day, the Best Buy installer contacted John and told him that the locks would not be fixed by Best Buy. John told me to come to the dealership to trade the car because they would not fix the locks. Unfortunately, throughout this ordeal and the back and forth between me and the dealership, my finance company has not received the first payment which was due on 2/11/14. I was afraid of making the payment because I was not sure if I would be able to keep the car or not. The locks not working is a safety issue and deceptive for the dealer to even think to allow a consumer to purchase the vehicle at full price without advising of the issues with the car. The date of 2/22/14, the owner Brian would not allow me to test drive a vehicle until a sales man had his appointment. I waited two hours for the sales rep even though his appointment didnt come in until two hours after I had already waited. The owner Brian continued to laugh and eat his food in the back as if I was not waiting to test drive a car. During this instance, I was still not offered any accommodations for my situation. This situation has caused me a lot of time, energy, and credit. I have contacted Nissan through the Better Business Bureau and they refuse to help me, even though this issue has occurred with thousands of Nissan customers. I will continue to voice my experience until someone fixes my locks, refunds my deposit, or trades this vehicle. This experience is a reason I will NEVER buy from Nissan again nor will I ever buy a car from this dealership. Nissan should offer extended warranty for situations that are beyond the customers control. Based on their response that I do not qualify for the issue to be resolved through them because the car is a 2009 is absolutely ridiculous. I will NEVER deal with Nissan again!

Leased a 2015 Nissan Altima that broke down with 4k miles on a day after it was at Legacy Nissan Service Department. I came to learn that the Gasket leaked, which made no sense at all. Then the manager informed me that basically the technician screwed up during the oil change and didnt do something right, which led all the engine oil to drop back out of the car. I am trying to have them replace the vehicle as it is fairly new but they are refusing to offer any solution or step up to the fault.

2015 Nissan Murano Warranty Repair. Nissan USA will not return your calls. They will lie and say they will call you back but they will not return your calls if they dont want to. They have been promising to call me back for weeks. They do not. They are unprofessional and unaccountable to anyone. They do not care about their customers. Once you buy the car they are DONE with you. Buyer Beware!!!

A 2015 Nissan Murano I leased in February 2015 was in the service department for 45 days. I was highly unhappy and wanted Nissan Consumer Affairs to either take the car back or exchange for a functioning one. Nissan consumer affairs was dismissive, vague, uninterested in the hardships I endured, and ignored the many valid complaints and concerns I had. They sent me generic letters only and in the last month never returned my calls. This company has become a joke, and I am proud to say I have already deterred 2 friends from buying a new Nissan. In customer service, the customer should be heard. Not dismissed!

Factory reps, dealers and service reps could give a ** about the owners of their cars. I have problems I want to get resolved. I have already given a dealer over $5000 for repairs. And its all the same all over. I will not pay for another repair that I already paid for. This is crap. Nissan better step up and take care of this. Toyota got beaten to death. What is the matter with these people? Are you too good for this? This is bad customer service with a pissed off owner. Help if you can. Thanks.

I hate my 2007 nissan sentra so much. It started with transmission problems. I had to get a new transmission for which they paid for. Second the axle broke in front. How can an axle break after only 50,000 miles. The dealer accused me of hitting someone. The front in of the car was not damaged. I DID not hit anyone. They would not cover this. My car constantly makes a loud wailing noise. This was all within a year of buying the car. Would never buy a nissan again!!!

I leased a car in July of 2006. I received a property tax bill to pay in January. I got a signed and notarized affidavit stating that this vehicle was used for personal use only and that I did not live in the county where the property tax was being applied. In addition, the county where I purchased the vehicle and also reside does not charge property taxes. The first year was fine. I received another bill the second year and I submitted the same paperwork. NMAC claimed they never received it and that I owed them for taxes. I did not pay for it. The following year, I received another bill. When I submitted the forms again, I was told they could not accept them because I had not paid the previous years taxes. I just recently tried to refinance my home and my credit report is damaged because of this. I have tried calling to clear this mess up and was told rudely that this will not go away until it is paid. I submitted everything the company told me to do exactly and yet, this is still on my credit report. They have been extremely rude and have even hung up on me. I will never lease a vehicle again and I will never deal with Nissan again.

After exchanging my leased 2005 Nissan Altima for a new leased 2009 Nissan Altima, I was billed over $2,000 for excess damage. After reviewing the inspection report (inspection done by a third party company, without my review or given the chance to correct damages before turning the vehicle), I wrote a letter of dispute to NMAC and sent it registered mail and submitted payment in full for the items I agreed to. NMAC did not respond in writing or by phone to my letter of dispute. After a few months, I began to receive collection letters from an outside collection firm. Again I sent a letter of dispute to NMAC and sent a copy of the dispute for the file to Experian, Equifax and TransUnion credit bureaus. After a few more months I began to notice the adverse credit notations regarding this transaction with each credit bureau report.Once again I requested in a letter to NMAC that they respond to my original dispute and remove the adverse credit information from each credit bureau. After two years, I finally received a response. A demand for payment of the disputed amount and a comment that they viewed my original dispute as frivolous and without merit. After over three years, this adverse credit mark is still showing up and impacting my credit score negatively. I bought out my lease on my current Altima and will never again buy a Nissan product. I also go to great lengths to tell all of my friends and acquaintances to beware of doing business with Nissan and especially NMAC. Nissan may feel that they have won a battle with me for approximately $1,700.00, but I will try to hurt their sales as much as possible through my negative comments to friends and acquaintances. While in graduate business school, I learned that on average, consumers who have good experience with a company share it with one other person. Those who have a bad experience share it with an average of eleven other people. Im beating the average.

My 2005 Honda Accord rock solid. 200k miles. Bought several Nissans but had repairs. My older son 2011 Nissan Altima coupe cat converter failed at 50k miles. $800! My younger sons 2009 Altima steering ignition failed. $750! A/C failed. $850! (@90k miles). I wrote to their customer service. They gave me a reference number. Thats it! No action, nothing! It is a miracle wifes 2010 Rogue is still working ok (95k). Maybe it was built on a Wednesday! Never Nissan again! I would advise people to buy Honda or Toyota even though a little more expensive!

I have a 2012 Nissan Juke. There is an issue with my driver side door lock being frozen and unable to get keyless entry into my vehicle. Im sure this issue isnt the worst issue I can have, but its very frustrating that they cant do anything about it even though there are recalls on this vehicle for the exact same reason. I called Nissan Corporate and because my vin and part numbers are not on their recall list, there is nothing they can do. Obviously if Im having the exact same issue as all the recalled cars have, its definitely a more widespread issue than they think. I will never buy another Nissan again. Worst customer service ever.

Music and satnav repeatedly keep freezing and als system reboot - I have noticed over the last few months my juke sound and navigation console has been doing the above quite frequently and this is very annoying. I have not added any aux items and was hoping Nissan would have come out with a patch / updated software to fix this glitch, but although there are literally in the hundreds on media including social media, Nissan have not mentioned this or say they have got a patch or even working on it, pray tell me why.

Searched online for Nissan problems with gas gauge and vehicle shutting down. During research found a listed recall for nissan frontier models #10v07500 where it list a faulty fuel sensor unit. Person told me that it was not a recall but a warranty that was listed in 2010 and expired in 2012. The fuel sensor unit is faulty giving false fuel tank readings. I asked what about the recall, gave them my 2006 nissan frontier nismo 4.0 info and veh ID. All they gave me was a ref# **, and said I have to take them to the dealer here but it was not warranted and I cant get an appointment till next year in MID january.Somehow it seems the fuel pump might be an issue as twice I have stalled in traffic and once coming down our H3 highway. Can you say scared as the vehicle cuts off and you have no control, but hard steering and brakes that cant work as if the truck was running would be easier to stop. Glad there wasnt the pali because I would not be writing this and my family probably sue nissan. Now my truck has quit. Nissan is closed have to take to outside mechanic as I work daily to try to support my family in this expensive island.

Paid my Nissan on July 23 2020, the check cleared July 24, 2020. I was told it would take 15 days, it is now Aug 15th and no title. Called on Aug 7 and told them its been 15 days where is my title. She said that its going out today, I asked for it to be overnighted and she refused. Called on Aug 15 was told it was mailed Aug 10 not Friday Aug 7 that was previously told to me. I am selling this vehicle and need the title so my buyer can register it. Terrible service, I have paid my bill on time and I need my title now.

I purchased a 2018 Nissan Murano with 14k miles on it in Feb 2019 with full warranty. It was the first time I had bought a used/program car and it will be my last. In mid-July the sunroof started experiencing an issue when closing it. Id press the button to close the sunroof and it worked fine until it got to the front and instead of closing it would kick back open. I took it to the local dealer and they thought it would be a simple fix to change out the motor. Fast forward to now and 3 motors later and still NO RESOLUTION. Im now at DAY 50 of not having my vehicle back or fixed.The dealership tells me they are not getting support needed from Nissan Tech Engineers, have tried 3 different motors and nothing is working. Last Friday I reached out to Nissan Consumer Affairs because the dealership is getting nowhere and they inform me there will be ANOTHER 10-day wait until while they act as liaison between myself and dealership. The communication on both ends has been horrible and its completely unacceptable for them to have my car for almost 2 months with no resolution in sight. The service experience between the dealership and corporate has been a nightmare and I will never buy a Nissan again. The rep at Nissan Consumer Affairs sounds like shes reading off a script and also made it sound like it was my fault for not reaching out sooner. Up to this point Ive always trusted my local dealership and I believed they were working diligently on my issue. It appears Nissan just doesnt want to replace the entire track for the sunroof under warranty... Maybe they are fighting about who is going to pay for it. All I want them to do at this point is to buy this car back so I can move on. Im so done. It shouldnt take 2 months to fix a sunroof.

Purchased date:06/12/2015; Model: 2015 Versa S Plus; Dealer: Imperio Nissan of Irvine, CA; Service Rep: Scott; On November 1, 2016, around 9:50 am, our car was traveling in a very slow speed on an interchange on-ramp from freeway 110 north bound to 105 west bound in Los Angeles County. The traffic was moving in a slow fashion on an uphill on-ramp. As the traffic was getting slower, I gently stepped on the brake to slow down the car. While I was holding down the brake pedal, suddenly I heard a clunk noise and felt a vibration. At this point, the car started moving on its own without a sign of slowing down. I immediately tried to step on the brake with full force but felt the brake pedal having no pressure at all. Although a safe distance was kept from the front car prior to the accident, as the brake pedal traveled down to the floor, the car continued to move closer to the front car with uncontrollable speed.At that time, the only thing I could do was to veer the car towards the right edge to avoid direct impact with the front car. Based on the owners manual, I believed the anti-lock braking system function was being erroneously activated at the time of the incident since the dry and non-slippery road condition did not warrant such activation. And what made things even worse was, for whatever the reason, the car was moving on its own with uncontrollable speed while the brake pedal pressure was completely lost due to a faulty ABS activation, which directly caused the car crash. This vehicle was purchased brand new on June 12, 2016 and a subsequent recall serviced was done on August 13, 2016 from the same dealer following a recall notice with regard to sudden acceleration safety concern. The liability insurance claim was filed for the accident. The mileage was 8740 at the time of accident. The dealer was contacted on 11/7/2016 and the service rep named Scott was refused to take the car for inspection. I called Nissan consumer affair in TN and a on-site investigation and inspection is yet to be confirmed.

I turned in a 3 year leased 2015 Nissan and purchased a 2017 Nissan Altima on November 30, 2017. I only had one car in my possession. My automatic payment from my bank did not get stopped in time for two payments which both went to the leased car, which I had turned in. When I found out what happened in January (when I would normally make my first car payment on a new car) I went straight to the dealership and we both called numerous times about the over-payment. On January 22, 2018 I decided to make a second payment to protect my good credit. All they had to do was to transfer my funds to the new car. They said they would but they did not. I had an executive lease on the car (I highly recommend this) so I did not owe anything for any damage to the lease. I received a letter from Nissan Motor Acceptance telling me not to make a payment in February (because they were holding $1047) so I did not make Februarys payment, In March I made my regular payment for the new 2017 Nissan and realized they never transferred the funds to the right car in February! So, on March 7th I made two more car payments, again to protect my good credit (did I mention I received a letter that threatened to take back the car during this fiasco?). So, I paid March on time and did not pay Februarys payment because they said they would transfer the funds, but they did not. Late in March I received a check for over all the money they owed me. That was three months of my wasted time and after all that, they still ruined my I credit saying I was 30 days late in February and 60 days late in March!! Worst of all I contacted the 3 credit bureaus with the letter from Nissan saying not to pay in February and the check for over $1047 with an apology letter in March, but Nissan is refusing to allow my credit to be restored!! Ive lost out on a 0 interest credit card and have been denied credit due to this and my credit score has dropped from 733 to 705. It is now ten months later and I am still working on repairing the damage they have done!!

Driver airbag out on my Vehicle at approximately 75K + Miles - I called Nissan Consumer affairs after shelling out 1500.00 almost for a defective airbag on this car and they would not help us with the issue. I had to seriously take a loan to pay for this. Not to mention that this should not be happening at this mileage. I should also mention that we have had to take this car in for the Seat to be fixed and the seat belts on more than one occasion. Looks like this will be our last experience with EVER owning a NISSAN! I am very unhappy at this point and wanted to warn others if you buy a NISSAN make sure you buy extended warranties because you will be out a lot of money.

Just bought and two years of approximate use 69,000 miles. TRANSMISSION broke and had to paid about 2,500 because the train was damage... Yeah right they caught me but I will never recommend a NISSAN AGAIN.

Too bad we cant choose zero stars. CVT trany quit and they wont do a thing about it, even though they have been sued and lost, wonderful stuff. Never buy one, they wont stand behind their product because it isnt bulletproof. Grow a set Nissan.

Ive been a customer of Nissan since August 2018. Ive purchased my first brand new car on July of 2018 through Fairfax Browns Nissan. Since then, Ive had multiple incidents with my car having mechanical issues. First, I had issues with my radio/audio not working, more specifically, my car not connecting to my phone. This has been going on since 2018 and Ive reported it multiple times to the Nissan dealership but they failed to fix the issues. Initially, I was told that I needed to replace some parts with the USB but even after, it never got fixed. Second, my car stopped working (it would not turn on with the start/push engine starter).When I called Nissan, they instructed me to put the key close to the push/start starter and try to start the car. Initially, it did not work so I ended up getting my car towed from my employers parking garage which I ended up paying out of my own pocket. This initial problem happened late at night so I could not get in contact with Nissan. I called the Nissan during business hours, and was told it had something to do with the battery and they stated they would change the battery of the keys. After taking the time off work to go to Nissan to fix the problem, they finally changed the battery of my keys.Few days after, my car kept having the same issues. After talking to multiple mechanics and doing some research, I was told about some recalls on my car. The next day, I ended up calling Nissan again, and notified them about the recalls and the issues. I was told that they would look into it. During this whole time, I had to use a rental lended by Nissan. After about a week, Nissan told me that there was no issue and they asked me to pick up my car which I did.While I was at the shop, trying to start my car, my car stopped working again and would not start. I was furious at this point because I had to take off work AGAIN to get my car fixed. I drove the rental car again and went back home. I called Nissan the next day to check on the status of my car and asked what the issue was and why they didnt fix the issue. Nissan responded by saying we didnt fix the issue because the problem didnt occur while the car was in the shop. (After I told them about the recalls that needed to be fixed).After another week of not having my car, I finally got a call asking to pick up my vehicle from Nissan. I was told they fixed all the problems and my car should be working fine. On my way back home after picking up my car, it started having another issue. My car started making a loud beeping noise and had a big warning light on the screen. I immediately called Nissan again and told them about the issue and was told to turn around and bring the car back... Being frustrated and angry, I asked what was the issue and they said, the mechanic has to look at the issue and try to figure out what was wrong with it. After, I was told it had something to do with the sensor (I found this really weird because I never had this problem.). They ended up giving me another rental car and told me it would take about another week because they would have to order the parts and replace the problem.After reaching out to multiple Nissan customers, I was told that I could have possibly been sold a Lemon Car with multiple issues. With my warranty almost running out and not getting help from the service department and the sales department, I was told to contact the Nissans corporate office to file a complaint. Initially, I decided to change from Honda to Nissan because I really liked the looks of Nissan vehicles and was told by some people about their great experiences with customer service.Unfortunately, for me, I had a terrible and awful experience with Nissan customer service and felt like I was getting taken advantage of because the sales department kept calling me to come in for better deals (which never happened). They continuously kept convincing me to lease a brand new car with higher monthly payments to avoid future issues after Ive already made around $6000 of payments on my new car which already depreciated a lot in value. After talking to the corporate office, they basically told me according to the “Lemon Law”, they can’t do anything for me so now I’m stuck with a messed up brand new car. DONT EVER BUY A NISSAN! THEY WILL RIP YOU OFF!

Bought Rogue in April of 2011. It is a 2011 model. Car was BRAND NEW! Approx. 8-12 months later, noticed transmission making high-pitched whining sound. Call Nissan, Norwich, CT where I had purchased vehicle. Was told that the noise was normal for the CVT transmission. So I didnt worry about it after that. Finally in May of 2014, I really thought the transmission wasnt right. I brought it in and paid Norwich Nissan 116.00 diagnostic fee. Was given invoice/statement saying that the transmission had been checked and that no problems were found and that no service needed. Then in November, my transmission suddenly stopped working, and I barely made it home. I was furious! I took it to a local trusted mechanic and he told me the transmission was shot and had been going for a long time! I contacted Nissan Corporate Consumer Affairs and it took over a month of phone calls back and forth for them to finally tell me that that would claim no responsibility because the car was too far out of warranty (82,000 miles). When I first asked Nissan about the car, it probably only had about 24,000 on it. Then in May when they checked the transmission, it had 70,000 miles. I did some research and found several other customers whose transmission had died around 70 - 72,000 miles just like mine. DON’T TRUST NISSAN......VERY POOR CUSTOMER SERVICE IF THEY KNOW YOURE RIGHT! I will continue to seek legal action against this company. In the meantime, Ive bought a Mazda, so far very happy with. Am in the process of trying to sell my 30,000 dollar Rogue (now worth about $6,000 without a transmission!).

I leased a brand new 2017.5 Nissan Rogue SV AWD Premium Package in July 2017. My vehicle traded was a 2015 Rogue (same model) I had hit my mileage on a year early. Not only was I pleased with my 15, but I spent 2 years as a Nissan employee, and I retain the Nissan Visa card. I would say Im a pretty good customer and supporter. In 6 months and 7k (now 8k) miles, my Rogue has had the radio/navigation system fully replaced! My Rogue has also been TOWED into the dealerships service department! I work nights. It was Christmas Eve. The car never made it to work. Of course, 3 days later after the holiday, the Rogue worked fine and the mechanics could not duplicate the issue. A diagnostic test showed a possible air flow problem... which I read about in another review... but they really have no idea. I am a single mom, on a check-check basis, and one reason I lease is to avoid maintenance! I cry all the time in my car. I am frustrated. Every time I start the Rogue I wonder what will happen next. I have lost confidence in this vehicle. I filed a claim with Consumer Affairs. I have received 2 emails from the gal stating she has tried to reach me multiple times by phone but I have no missed calls, voicemails, nothing, and the number(s) is saved in my phone. I have responded to these emails but then have not heard back from her. In the last week, I have called her DIRECT line 5x leaving my contact phone number 2x every message. I have gotten voicemail each time. Since December 26, 2017 I have called Nissan Consumer Affairs 8x. I should not have to be dealing with this regarding a vehicle purchased brand new not 7 months ago. Certain staff members at the dealership have been as helpful as they possibly can be but they have limitations which I understand. At least theyre on my side. Nissan seems to think this entire issue is a game. Its not. I live in Columbus, Ohio. We do not have major public transport opportunities. I cannot afford a chauffeur, I cannot afford taxi cabs or Uber. Nissan needs to step up.