2004 Cadillac Deville - The first regulator failed ($366.78) 2010, service advisor said a common problem for the vehicle. The second regulator ($319.23) failed in 2012 - different dealership service advisor said known problem for the vehicle. In 2012 I emailed Cadillac to see if they would cover these repairs. Escalated in GM several levels but ultimately they denied there was a problem - the parts not defective, the failure because they were beyond expected life cycle. Today the third regulator failed. This vehicle has 51000 miles and the rear windows were rarely used if ever. I have 3 other GM vehicles (92 Cadillac Allante, 1994 Saturn, 1998 Cad Deville) - no regulator problems.

Cadillac SRX: Very pretty SUV, handles good. However, acceleration is not so good. The problem is when you need to accelerate quickly you cannot. It takes the computer a few seconds to know that you need some power before it kicks in. I ask dealership about this, they said that is normal. But its risky and that hesitation has almost caused problems more than once, so now I know its just a doggie SUV. Last one Ill buy.

So what is Cadillac going to do. Reputation is going down the drain. Price is not. Everyone I know is experiencing issues with this expensive technology but without answers from the company. I have had 4 SRX models in 12 years. No issue till now. Told back order on queue. This part is purchased from someone other than Cadillac. Told they have no control. HELP ConsumerAffairs. Why has there not been formal recall and pressure applied!

It has been issue after issue with this car. The day I bought it the service engine light came on. Took it to the dealer and they just reset the computer. Long story short, it took over 30 days of it being in the shop to then finally get the rear differential replaced. I did online research and found some 1000 rear differential were faulty. The guy at the service department really didnt care. GM never recalled or made it public even after they knew. Then the horrible Pirelli tires started losing air pressure. Had 2 of them replaced, fast forward 1 1/2 years, I just replaced 3 of them replaced. The cherry on top is now the AC doesnt function properly.I have taken the car in several times and after several attempts they only replaced the compressor. The issue is still there and they are telling me theres nothing they can do. I am in Florida and cant afford a car without AC which cost well over 50k. Bottom line it has been issue after issue. I have gotten to the point where I want to trade it in and get a different brand. To GM: you really dropped the ball on the quality of parts you assemble Cadillac with.

2003 Cadillac CTS - The plastic covering fell off without my knowledge, I didnt know when or where. When inquiring about repair at the dealer, I was told it would cost $900.00. I know this is a widespread problem especially with the older Cadillac CTS, as I have read other complaints and been told by mechanics this is a design flaw. We presently own 2 Cadillacs and have purchased 5 within the last 10 years. As a loyal GM customer for 20 years, we are dissatisfied that there does not seem to be a practical solution to this seemingly widespread problem for CTS owners, other than replacing part of the trunk. Why cant GM or my dealer (Labadie) make the plastic covering available so anybody can just glue it back in position? Its not rocket science, its just a piece of plastic that was glued on.

I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the chrome trim package is rusting. Cadillac and the dealership’s response is that its from chemicals put on the road and its not their problem. My Escalade never is dirty. When I drive on snowy roads, its washed immediately. In 45 years of owning vehicles, Ive never had a vehicle with rust problems. I bought an $82,000 Escalade. I have rust issues and I have lived in snow country all my life so I know all about chemicals on the roads. This is my last Cadillac. Dont make the same mistake I did. Stay away from Cadillac. I thought that at least Cadillac would come back with an offer to replace rusting rims and trim at their cost or a discounted price. They made no attempt to rectify the problem. Cadillac customer service very poor and Cadillac is not concerned about your problems.

2004 Cadillac SRX - I purchased a 2004 Cadillac SRX a few years ago 85,000 miles. Ive never heard of the car and was excited to own such a great looking car. Everywhere I went people gave me compliments (I had to swag it out a bit :) ). I loved the way this car looked - it definitely stands out from the rest. However, this car was a love hate relationship - starting from the 1st week. The car spent more time in repair shop than I actually drove it. Im a bit smarter now. Purchasing a car close to 100k is a bad idea. You just might as well buy a newer car. The repairs went into the thousands easily. Everything was breaking down and needed to be replaced. I was afraid to even drive the car after while, because the car can just shut down if there is a problem (youre unaware of)/I wouldve like some type of warning sign. Long story short - I ended up parking the car for a while until I was able to buy a new car (foreign). I still love they way they look but I would never buy one again. These cars are all over Craigslist now for pretty cheap which should tell you a lot.

We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Dealer Taylor Automotive in Toledo, OH. My wife is the primary driver and she drives only 4,000 to 5,000 miles per year. A few months after the purchase the battery was dead after not being driven for only 7 days. The salesman then advised us that the amount of electronic devices in the vehicle will drain the battery in a week or less. Even though he was aware of my wifes minimal driving, no mention of the inadequate battery support system in the vehicle was made until our first dead battery experience. It has occurred 5 times since it was purchased. This means that we must carry a jump start battery pack inside the car (not the trunk) and a tool to remove the key lock cover from the drivers door just to get access to the interior to pop the hood in order to do the jump start. When leaving the vehicle at an airport for a one week or longer trip, you can be assured that the car will require a jump start. How could General Motors have done such a poor, incomplete, inadequate engineering job on what they classify as a luxury vehicle for which we paid over $50,000.00? We are looking into the Lemon Laws in OH and we will pursue Legal Action if General Motors fails to correct this problem which is certainly causing many Cadillac owners the same problem. There are many other true Luxury vehicles on the market that do not have this problem because the engineering departments of those car companies figured a way to cut current drain while the vehicle is not being driven or they provided a battery electrical system that is designed to support normal vehicle operation without starting the vehicle every few days just to keep the battery charged. This problem should not exist in any automobile, much less one that represents General Motors top line brand and in this case the largest and most expensive sedan vehicle. I would caution anyone considering the purchase of any new Cadillac vehicle to question the dealer extensively and make sure the car you purchase or lease doesnt have this inherit problem. Even if you are a long term Cadillac driver you should look seriously at other Luxury Vehicle options.

I bought my 2007 Cadillac for my birthday in 2013. Its been a nightmare since. To be fair, I dont place my blame solely on Cadillac, but also on Rancho Motor Company in Victorville, California. I have spent the last year trying to get the engine light on my car corrected. To date Ive had the o2 sensor, timing solenoid, spark plugs, and ignition coils replaced. None of this solved the problem.On Monday 9/28/15 I took my car back into the dealership one more time for an oil change and diagnostic. This time they finally tell me that the timing chain needs to be replaced and that its going to cost me $2500. Disappointed and angry for being lied to for so long, I took it to another mechanic for a second opinion. This is when I learned that a recall was issued for the timing chain in 2014 and I was not notified. This is also when I learn that the recall is void when the car reaches 120000 miles. My car is now at 123000 and the dealership refuses to honor the recall.I was also told that I was not contacted about the warranty because since it isnt a safety recall, consumers were only made aware of the recall if their call showed signs of timing chain problems. In other words, Cadillac and Rancho Motors dont respect their customers. They knew in 2014 what was wrong with my car. There is no way they couldnt. Now my car is unsafe to drive and the timing chain and snap at any moment.

With barely 60,000 miles on my 2014 SRX, the CUE system began to fail. It started with the bottom middle not being able to be accessed. After a few weeks, the entire touchscreen is inoperable. I took it in for service and was told by my service advisor that it needed replaced. I asked him why - I wanted detailed information as to what was wrong with the screen. He said, I dont know, I only know it needs replaced. Of course, the Gold $3000 Extended Warranty that I purchased from my dealership doesnt cover the CUE system. I was told it would cost $1500 to replace it. He went on to tell me that it is a very common problem with Cadillacs... So much, that the part is out of stock and would be indefinitely. I have owned both BMW and Lexus in past years, and I have never had a problem this costly. I went to Cadillacs website and contacted customer service through email with the details of my complaint and was told that they couldnt do anything. Yes, it is a problem that they are aware of, but since it wasnt a safety issue, they didnt feel they had to remedy the situation. All I can say is, Thanks, Cadillac... You are a class act all the way! Never again will I purchase a Cadillac.

My experience with this car is becoming a nightmare. How could a high priced car have so many problems. I did my oil changes as required and car maintenance and now the engine is gone up. How could this happen, I need help with repairs from General Motors are a total refund for repairs. How do I get in contact with GM for help and answers? Car was bought used in 2015, it only had one owner and I had the Carfax report and service details.

The CTS is mid sized sedan. Only had 12,000 miles on it at the time of purchase. The lease came with bumper to bumper warranty for 100,000 miles. Everything from the paint job to the interior was beautiful. It has Italian leather seats with full sunroof. While stylish, it lacks the leg room we all keep hoping for year after year. Hopefully engineers will figure this one out. Its been long overdue for such a beautiful car. Dealership assisted in the entire process making the buying experience their top priority. They were easy to talk to and understand. Personalized options are available upon request. Full detail car wash and oil change at dealership.

I just got off the phone with Cadillac and I have to say that it was one of the worst experiences that Ive ever had with regards to a vehicle I own. I first called Cadillac on Monday, October 9, 2017 and I asked to speak to a manager but the representative told me that one was not available and that one would call me back within 24 hours. The next day (Tuesday) I called again and received the same response. I called again on Wednesday and the representative was going to tell me the same thing again but I decided to explain my situation to her. I told her that I was in need of a vehicle repair because of bad parts that Cadillac installed in my truck when manufactured. The proof is in the attached image of a service bulletin. She then told me that she would get back to me after she investigated what could be done.So today Thursday I received a call from the representative, Alicia, and she says that because it was a service bulletin and not a manufacturer recall that nothing can be done. I stated to her that for there to be a service bulletin, there had to be many customer complaints experiencing the same issue so thats why the service bulletin was created to let the mechanics know that there are bad parts in my vehicle. She stated that because the trend of complaints werent big enough, a recall was not made. So my response was, how do you define how great of a trend a mechanical problem has to be before it is considered a recall? In my eyes it appears that Cadillac does not want to fork the bill for repair so they deliberately classified this mechanical problem as a low trend of complaints not worthy of an official recall so that they can pass the expense to the consumer.I totally understand their stance but is this fair to the average consumer to have to come up with thousands of dollars for a transmission related repair even if Cadillac knew that there were bad parts in my specific year/model of my vehicle? This is not morally right in my eyes and probably in the eyes of consumers that have been forced to pay out of pocket for similar situations. She asked me if it was ok to record the call at the beginning of the call in which I agreed. However I also took it upon myself to record the call as well and it is available for you to scrutinize if needed. My Cadillac case number is **. I truly hope that Cadillac can do the right thing which is to pay for repairs. Thank you for your time and hope to hear from you soon.

Cadillac offer many models to choose from, which are Seville, Deville, Allante. The Deville has been my choice because of its traditional styling and clean lines. It also performs amazingly well. The appearance of my Cadillac is just breathtaking, I get looks of approval from people everywhere. It has a beautiful finish that has held up well even under the worst weather conditions. The upgrade options are electric windows and individual front electric seats where both riders can adjust their desired seat positions. My Cadillac also has the deepest plush carpet which is very comfortable. Also, my Cadillac Deville has a large passenger capacity where 6 people can be very comfortable riding in it. The all leather seats are so soft. A babys butt couldnt be any softer than they. Overall, my car is a joy to own.

My overall experience with my beautiful Cadillac has been amazing. My Cadillac was the first luxury car Ive ever owned or purchased. It was pricier than other cars Ive owned but Ive never once regretted this purchase. This car has taken me amazing places and has been completely dependable and reliable. I love the sleek, modern look of my Cadillac CTS. This car’s interior features are what had me sold. This car contains a beautiful leather interior with heated seats and is extremely spacious inside. The only thing that I dislike about it is the poor gas mileage my Cadillac gets. There have been times Ive been on long commutes and have watched the gas gauge go down in front of my eyes.

Unfortunately the 2011 excellent DTS Cadillac we owned was in a head on with a loose horse and my husband was killed and me suffering injuries for 3 years. Needless to say that Cadillac was totaled. It was my mother’s day gift from my love. To top that in 2 months I lost my only grand daughter and her 3 year old girl in a horrific wreck roll over auto accident where they drowned in the bayou of Louisiana. It was so devastating to where all I wanted to do was die. Then 2 weeks later lost 3 very long time best friends in weird tragic ways.Rented a car for 3 months then found this incredible awesome 2013 Cadillac XTS 4. Only 6,000 miles from previous owner. I was happy to say the sales rep got me through to the purchase and it was my Miracle Car. I have loved it with all my heart and had more compliments than ever on an auto from young kids to people so old they could hardly walk with their canes or walkers. It is an absolute beauty.BUT now... along with so, so many I found online with exact same problem, most threatening, suggesting or planning to file a class action suit, I too am so distraught because the CUE SYSTEM is OUT! It began (like most others) at the bottom level, then in short time, maybe 2 weeks, the entire system went out. NO navigation, no radio, no Sirius XM, which Ive paid a year in advance for. No car phone, no emergency contact info. The car was purchased as a luxury with all of this in it, but now it is NOT working! I suggested to the big online group to let’s ask Cadillac to do a RECALL since so many have or will have this same problem, trying to talk them out of a class action suit.I do NOT want to make a bad name for Cadillac as I LOVE the dealership, the SERVICE representatives and mechanics and the dept. Their services are the BEST ever! The salesman who sold it to me was the BEST ever. Im 77 so Ive purchased a lot of cars and dealt with a lot of salesmen! Will you PLEASE, PLEASE help me to get this CUE Infotainment Center replaced? I was told by dealership it would be a minimum of $1,200 and others were told up to $1,900.We are appalled that our warranties and extended warranties do not cover replacement and there is no fix for it. Warranties state that the only classification is RADIO and radio is not covered. Thanks for your help. Hopefully to assist me in pulling out of this deep depression and downhill slide with this all now happening on top of everything else. This system is really the only companionship I had when traveling alone.

Just purchased a 2017 XT5 after a long and thorough process considering multiple alternatives. This is a very smooth, powerful and classy ride. Glad to see this level of quality in an American made product!

I like the sub while my grandma enjoys the Eldorado. I have driven both and its a good car experience. The appearance is one of the best qualities of these cars. I mostly drive one because of brand recognition. Mine is an older model that is holding up well on the road. Sometimes I wish they got better mileage though. But I am very happy with this brands passenger capacity. I went to swim practice and picked up 8 kids. I never upgraded anything on my car. I think the factory installed parts are satisfactory. However, I would like to take a reciprocating saw and cut a new moonroof in the car of mine but it seems like too much work. I wish moonroofs were standard.

2002 Eldorado - Bought it used with 18,000 miles on it in 2004. Runs fine and gets excellent mileage. It is the most economical Caddy I have ever owned. Of course I keep it serviced as I have with all of them. I still have a 1983 Coupe DeVille Ive had since 1986. I rebuilt the 4100 engine at 141,000 miles. It has 161,000 miles now. I have a 1978 Seville, a 1986 Fleetwood Brougham, and a 1984 factory Limo. All run fine, no issues. I recently sold a 1984 Fleetwood Brougham. Storage space is getting to be an issue. I only have a building large enough for 12 autos. Some of my drivers are other brands. I am not fond of the new bodies so I keep my old Caddies and drive them wherever I wish. When I need a mechanic I use certified individuals, no shade tree men. Wish you all could have the fortunate experience I have enjoyed with my family of old Caddies.

A very dependable car, very comfortable and has class. I have owned 4 Cadillac vehicles and find them to be very dependable and up to todays technology. I have owned 2 Lincoln vehicles and was not too happy with the mechanics of these cars. Cadillac manufacturers are better built vehicle and they stand behind their products.

The engine had to be replaced with less than 95,000 miles. Perfect maintenance and multiple repairs.

Cadillac offers an excellent variety of models. The color and shape were perfect. The insides were good enough for my kids and their friends. Plenty of room for furniture and others. It has definitely made many changes to its next model and you can see the improvements on the car. And the way their people talked and were polite made me feel like they really wanted to sell me the car that would really help me.

We bought this car used in 2013. For the most part, we have been satisfied with the car. Wish trunk was bigger. Mid 2014, begin to have problem with key getting stuck in the ignition and could not remove it. If I turned on and off several, would eventually come out. Had to be careful to make sure everything was turned off (radio, heater) or battery would be drained if left very long. Gas gauge would register empty. Received a recall in September 2014. Took in and they could not do anything because the key was stuck in the ignition and they could not get it out. Took in the next week and something was done the keys. The following week, the key again stuck after returning from grocery. Forgot to go back out and try to get out. The next morning, battery was drained, called for jump start. Could not jump. New battery purchased in November 2014. Had to have car towed to GM dealer on Friday. Had to call on Monday to see what status was. Nothing had been done. Electronic control module was replaced as no communication could be made with the car. Cost, $693.00. Was advised that there could be other issues that occur after this. Anyone know what these issues could be?

Adding a follow up to my previous post regarding my CTS, the radiator blew the main hose right out of it and took out the transmission lines. The car has less than 60,000 miles, but because the warranty is up, Cadillac refused to accept responsibility for poor quality and a defect in the radiator. I paid $1,225.00 to fix the problem and put only 300 miles on the car before it was leaking transmission fluid. The GM garage sent a wrecker after the car (all the new parts were under warranty) and the problem they found was a defective new radiator. Everything needed to be replaced again! Interesting that this genuine GM part was defective, but Cadillac refuses to accept responsibility for the first one. I have read other consumer reports of the same thing happening to other CTSs. How many does it take for a recall to be issued and for Cadillac to acknowledge the problem?

I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep the back hatch up both had to be replaced. I have had an ongoing intermittent problem with the display being static or shutting completely off. The vehicle is having an idle problem when the vehicle is stopped and when accelerating. When I expressed my frustration to the service manager, he told me, Well, GM makes the car; we have nothing to do with that. I responded that they sold me the car. I want the vehicle fixed and I dont want to bring the car in for a third time for the same problem.

My 2016 Cadillac ATS is presently at the dealership being tested for a jerky transmission ride--they apparently cant find anything wrong with it! When placed in Drive, it is not a smooth transmission but when I disengage the stop-engine feature it is a little better but not much. Ironically you have to DISENGAGE the stop engine feature on the car since the default is always ON! Ive driven GM cars, including Cadillac for 50 years and this is the most disconcerting ride of any car Ive owned. Curious if others are experiencing this same difficulty?

I have a 2011 Cadillac SRX. My check engine light started coming on back in Jan of 2016 and going out on and off for three months. I had auto zone check codes. They was po171 & po174. I looked them up on the computer technical description system too lean (bank2) po171 & po174. Very similar auto zone description, said too much oxygen in exhaust so I change two O2 upstream sensor light, still on then po174 mean mass air sensor light still coming on & off. I had the dealer here in Merrillville in. They had my car all day and told me I needed to replace all 6 injector $2500. I told them to close my hood and I was picking my car up. I do all my work myself so everyone having check engine light I started to check myself. The problem was replace. The evaporative emissions purge control valve price $ 41.47 when I installed the light went out. That valve will make your car run bad, make your trans shift funny on my car. The purge valve is right behind the throttle body. I hope this will help someone having check engine. If someone need help email me. PS I purchase my SRX new in Aug 2011. I only got 65000 miles and I service my car regular and the dealer said I needed new injector. I knew that was a lie. The dealer are out to rip you off.

This is by far my most favorite vehicle, love this car. Smooth ride, excellent sound system, beautiful style, phenomenal presence, large trunk and prestige while driving. I like the sunroof, leather seats, back up camera, dual zones for heating and cooling, heated seats, the red color and black interior, comfortable seating, roomy, Bose speakers. It is excellent and will purchase again. But I would like cheaper parts as it is too expensive to get repairs done on the vehicle and better vision hard to see surroundings. Also, the lease terms have too few miles included.

Cadillac offers the Cadillac Escalade which I love. There are so many different models but love that style. It is the leader in the industry and has great value. It is very stylish and has great value. It is noticed by everyone and makes your status go higher because it runs smooth and looks awesome and is also reliable. They offer various upgrade and you can get radio system, internet or new tires that can be custom. Also can get leather and in different colors and different styles. It has very good room and actually can fit 3 people in front if needed. It also has automatic seats that can recline and easily put on how you would be comfortable in seating.

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?

I bought my 2013 SRX in 2014 and it had 12000 miles on it. The transmission shifts so hard, GM says this is normal. I dont think so. They had a recall on it, but I cant tell a difference. My cue screen quit working at 61k miles. Just over factory warranty. Dealership told me it would be at least 1200.00 to fix it, I opted to go without. Fast forward 6 months. My front left tire will not hold air, its a brand new tire. Come to find out, my rim has corroded and will not seal to the tire. Eventually, this happened with all 4 tires. Meanwhile, my cue screen has started cracking on the inside. I dont even use the cue module because it doesnt work. Dealership said it cracked because of the heat. I end up with a flat tire at end of my driveway, I go to change it, no spare, no donut. Just a can of fix a flat type stuff. I call dealership, they tell me to call roadside assistance. Seriously? I find out from the internet that I can order the cue replacement screen on Amazon for 80 bucks. I did. Then I took it to a local mechanic and had them install it for me. Cost me 130 bucks to have it installed. Beats the hell out of the minimum of 1200 for Cadillac. They try telling you the whole unit needs replaced. They take it, slap a new screen on it and sell it as refurbished. Crooks! So after buying new rims and an aftermarket screen and dealing with a hard shifting car, Im at 91k miles at this point, I get in my car to leave work and the ac stopped working. Took it to my fave local mechanic. He tries to fix it but apparently it is a sensor that has to be fixed by a gm dealer so it can be reprogrammed. Of course it does! To sum it all up, the Cadillac looks nice, the electronics quality is definitely lacking, and Cadillac does not stand behind their product. I will never buy another gm product again. My money will go back to Nissan.

I bought a brand new Cadillac CT6 in 2017. After 2 years of use, I noticed the wheels had some spots that resulted to be paint peeling off of the wheels. It took multiple visits to the dealership to open a report and get the warranty claim started since service technicians did not know how to properly open a warranty claim. After more than 2 months of continuous visits to the dealership, GM finally answered that they would not replace the wheels due to warranty expiration. Poor warranty support on a car of more than $50k tag price. Not buying Cadillac again.

I have severe scratch/scuff marks on my black SRX 2012 from the door moldings rubbing against the paint on inner door frames. This happened within three months of owning the vehicle. The dealer in consultation with GM engineers tried to soften the moldings using Kry-tox lubricant and polished the existing scratches out. Within 3 weeks the problem is back.I am now in discussions with main GM office for a more long term solution. They are suggesting 3m tape but this product peels and yellows over time and I feel this is just a band aid solution. The company that does this in my town stated this to me as well. They have not agreed to putting new weather stripping on, which may not be the solution either. But they have commented that this design flaw will be addresses with future models. Great, but this does not help me...! I dont know what the answer is, but they do not appear to be that worried that I am disappointed in paying big bucks for something that is not the quality that they lead customers to believe they are paying for.If anyone has this vehicle, please check this as it is not that apparent on lighter color vehicles. I also had rust already on the cross bar under the grill, and this had to be repainted as it comes from the factory with just a coat of primer! The dealer said not many people would notice this issue but check it out. Please comment if you have had any of these concerns. Will never buy another based on this experience. You are paying for the name but not the quality, and this is not fun!

Poorest customer service I have ever received. Totally not helpful and not there to meet customers needs or satisfaction. After waiting for my Escalade for 4 months with a issue with the transmission, on the third time around picking my vehicle up the engine blew at 60000 miles 10 miles from the dealership and transmission still not fixed. Four months later vehicle was returned, after a new engine and still has transmission issues, touch screen is bad, cruise control not working and drivers assist warning on. I had to fight for a loaner for warranty work! Which was given a equinox, nowhere in comparison for 3.5 months. Was told by Cadillac was basically my problem to deal w the dealership and I could go rent a vehicle to meet my familys need of a 7 passenger vehicle but would only reimburse 42 dollars a day for a week only.I also was told by one of their customer car advisors that it was basically my problem and if they were to have the same issues she would be in the same shape. Total lie. Payment reimbursement was discussed then denied after I had to do all the grunt work to get the warranty work order and submit for which they had multiple contacts with the dealership and were well aware what was going on. Worst experience ever and will not own another Cadillac in my lifetime. Would highly not recommend buying a Cadillac. They are junk and way overpriced. Encountered multiple people with the same transmission issues along with GM has a class action lawsuit against them for the transmission problem my vehicle has/had. I got rid of it ASAP!

On the 2011 CTS, the car had a cracking noise as I back up and turned left or right. This has been since I purchased the car. I know I gave them too much time and now they are now saying it is out of warranty and will not fix it. The Cadillac STS 2009, the rear right has a high pitched sound that the GM rep stated was a bearing noise and I have been told since I bought it that it was the tires. I know that it couldnt have been. I have had 3 different sets put on it and still had the noise, and now it is out of warranty.

I purchased a 2004 Cadillac SRX with 98000 miles on it! It has no AC and since Ive had it Ive had nothing but problems. I check the computer and ran my codes and it came back for massive air flow sensor, throttle body position sensor, and traction control sensor. I replaced everything but the traction control sensor and Im still having the same problem! It has a rough idle from time to time where the motor will say reduced engine power and the car will rough idle and cut off so then I would have to put it in neutral or stop or park and turn the car off and turn it back on. Traffic control Would go off all but the check engine light will still be on. Sometime to check engine light will stay off and a run just fine but then when Im traveling down the road both lights Would come on and the car Would shut off. Really really really dangerous. Can anybody tell me what the problem is with the car????

In Oct. 2009 I took my 2007 SRX in for engine light check/repair. In Nov 2009 I brought it in for 5 times, twice for December 2009, once on Jan. 2010, once in Feb. 2010, Mar. 2010, April 2010, Sept. 2010, Oct. 2010, twice in Nov. 2010, once in Dec 2010, and once in Jan. 2011. There are many more that I dont have a repair order detail for. The SRX was in the Miller (now Baker) service shop, most of 2011. At times, when the light would appear, I would stop in, and the service adviser would clear it, if it was the same codes. No repair order appeared. At present, the check engine light is on, and has been on since early Dec. 2011. I was told to drive it.During 2011, Leo from Cadillac customer service would frequently contact me. I gave him an update, but I saw no action to help resolve this repetitive problem. The district rep, Tom **, is not willing to work with me, and is thwarting any resolution. He is certainly staining the Cadillac reputation. Who is his boss? I want resolution! Is this the quality automobile that Cadillac advertises?

Over 2 weeks ago, the brakes on my 2007 Cadillac DTS suddenly felt soft as I was going down a hill. This was immediately followed by the following warning signs lighting up on the dash: Check Brake System, Check Brake Assist, Check Traction Control. I managed to get the car down the hill without going over the edge and took it to the GM dealer in town for repair. They advised me that 3 of the brakes needed to be replaced but that there was one part they did not have in stock. After a week of them being unable to locate a dealer in Kentucky that had this part, they were allowed to access GMs system where GM locates and arranges for shipment of the needed part. More than 2 weeks have now passed and no part has been forthcoming, nor do I have any idea when (if???) the part will arrive. So meantime, I and the dealership are a captive audience to this. I would trade the damn thing in but not for another GM product; except, of course, I cant move it as it has no brakes. It is just stuck there in the dealers service department while GM has failed to find and provide the needed part. What happened to the law that says auto manufacturers must make and retain parts for every vehicle they make within a ten-year period? I am not sure how to proceed from here as to if it would do any good to complain to the federal government with regards to lack of available parts or whether to go see a lawyer.

My company, Yellow Cab, owns a 2003 Cadillac Deville, vin#**, that needs a lower control arm, GM part#25701173. I contacted the Cadillac dealer, Rimrock Auto, in Billings, MT parts dept (Jeff) **. He states that part is no longer made. It is now made by AC Delco. The problem is that part is not the same and does not fit. He suggested contacting Cadillac. Cindy at Cadillac said I had few options including a junk yard part. I said that would not be acceptable because of being a public transportation company safety is a concern. This car is out of service and costing money daily. Are they required to have new parts for 10 years or what? Thanks.

They had everything from Ford to Buicks to BMWs. I ended up with the Cadillac CTS. They have different varieties of Caddys but the CTS was the one that was perfect for our family. It can seat up to five people which is a perfect capacity for my husband, my 3 kids and myself. It may look small from the outside but once inside it is huge. Even the trunk is huge. It has heated leather seats, a huge truck, adjustable car seats, satellite radio and even OnStar already available. Even down to the headlights, this car just screams beauty & class. Its not just the outside but the inside too. The beautiful leather interior, the sunroof, even the dashboard was just brilliant. The sunroof, heated seats, satellite radio are some of the upgrades I had for this car and I love them! This car has potential for so much more.

Great car. I have the 6-speed manual transmission and 2.0 turbo engine. Great combo and a lot of fun. Super handling and great gas mileage. Easy shifting. Its fun to drive and not something most people even know about.

Lots of option choices to customize your experience. Highly recommend getting something you will use or just something you think is cool and will love. Highly recognizable from a distance. Sets this car apart from most. You can fit more people comfortably in this car than youd think. Its a full size car with plenty of leg room for driver and passengers. Standard features are incredible for any brand of vehicle but options are even better. The standard package alone is enough to want this car but add options to it and its unbelievable. Stereos, wheels, GPS, etc. The list goes on forever. Look up a dealer online and check it out. Go for a test drive! You wont regret it!

Do not ever buy a Cadillac. I am on my second SRX, the first was totaled and was the standard model 2011. I upgraded to a 2015 and was excited about the luxury features. Heritage Cadillac in Cobb County sold me a vehicle with a frozen CUE screen and luckily I caught it and they replaced it immediately the day after I drove it off the lot. Then I slowly realized my headlights werent working properly over the following months. They seemed too dim but they were on. Finally after the second time somebody almost hit me at night I knew something was amiss. I googled and sure enough, lawsuits and complaints! I will never buy another GM car and I am beyond disgusted that a dealership would knowingly sell me a car with faulty parts without disclosing the information beforehand! I cannot WAIT to get in on this headlight class action lawsuit! Buyer Beware! Once GM agrees to pay for these lights Im getting them fixed and trading it in for a Mercedes!

Simply put, 4 cue systems replaced and we are now going on #5! GM you have lost a customer for life! Overpriced junk! Definitely do your homework with any Cadillac with the cue system. Had I done mine, I would never put myself through the aggravation. Also replaced headlight lens. Good luck!

I purchased a preowned 2006 Cadillac CTS 1 week ago and two days later with my new expensive car, the car barely accelerated from a stop. I was almost t-boned 3 times already. My gas mileage is terrible due to the car not shifting out of 4th gear. No 5th. I have to floor the pedal just to creep up to speed, then the car wont shift so it runs high RPMs burning gas. I have read numerous things about this car shutting off, starting on fire, extensive repairs OMG! It is currently under recall for an ignition switch that just shuts off, this disables, brakes, steering, oh yeah and the air bags! Great! Visited two different GM dealerships who showed no concern or offered anything but expensive diagnostic fees. Never mind that I might not love looking enough to make the appointment in the defective POS that Ive just saddled myself with! The car only has 56k miles on it. I paid 15 grand for it and have a large monthly payment. I own an import (German) with 157000 miles it and it runs like a top and I own it. Guess which car I drive! Thank you Audi for being everything GM is not. My advice finance companies and banks should stop providing financing for this entire GM line since once you are Dumb enough to own one you cant give it away. If no one can finance one people would still getting ripped off and maybe GM would start to build a quality product and back it! And the finance companies and banks would stop going out with a repo company and picking them up. That is where mine will end up going. No one can offer a solution on what is wrong! So it can sit and rot until they come get it and my credit will suck and the bank will lose money. In the end, the crooks at GM got paid so what do they care! Listen up banks - avoid GM car financing like the plague, especially the Cadillac CTS!

I had a superior buying experience with Cadillac. They are best in class. They have roomy vehicles for multiple passengers to ride in absolute comfort. They offer the right amount of vehicles to chose from. Ranging from traditional and luxury vehicles for everyone and some of the most eye-catching designs on the road. They also offer one of the largest customizable selections in the market, everything from GPS to the color of your interior and exterior. They make a vehicle for everyone.

I purchased a 2015 SRX with $13,000 miles on it. Within the last six months, the CUE screen wont work on the bottom, the wiper fluid motor stopped working, had to replace a fuel injector and just yesterday the motor on my right passenger side window went out. I drove to work in the pouring rain with my window partially down. I have had several vehicles in my lifetime, but this is by far THE WORST! These cars are not cheap but they sure have all kinds of things go wrong with them. I will NEVER buy another Cadillac!

Bought a 2015 Escalade in August 2014. Ever since then I have had nothing but problems. Had taken my car in for a vibration when I reached 70mph. Each time I had to pay out of pocket because they thought my tires needed to be balanced. The problem was still not fixed. The third time I complained and mentioned I do not feel comfortable driving the vehicle while we go out of state and demanded that they figure it out because its not the tires needing to be balanced. They fixed the problem but less than a week later, my vehicle is not blowing any cold air. I live in South Texas and it gets hot here and needless to say I also have a 2 year old who I will not put in that hot vehicle even with the windows rolled down. I brought my vehicle the day I notice the ac was out and they couldnt even look at it. Much less they didnt have any loaners to provide.I have had the worst experience with Cadillac and I will never buy another one. Also, not even having a vehicle to provide for the meantime is disappointing. I paid cash for this vehicle and they could care less if you dont have ac. I left a message to my service tech and havent received a callback. I will be trading my vehicle in for a more liable one, because not only is this an inconvenience, but I didnt pay 80k for my vehicle to give me these problems. Forgot to mention, I never even heard from the service manager or GM. If I knew a customer is having all these problems, I would make sure their needs were met. Thank you Cadillac. The only helpful person is my sales representative who doesnt have much say when it comes to service.

The XTS Sedan is a big car that handles really well. It was a very nice ride for a short trip down the road or to a family member a few states away. Five people can sit comfortably, and theres good trunk space to take all their stuff. Lots of leg room and the seats were nice to sit in even for long periods of time. It has very nice interior and up to date technology. The outside was very casual and not too flashy so it didnt draw too much attention. I had no trouble getting them to customize the car with upgraded stereo, 20 inch rim color of my choice. They really let you build your own.

I bought it used! 2nd Cadillac Ive ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. Its a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

Radio sucks for a 2015 bought brand new expensive Cadillac!!! Am in a general motors family!! After 3 years guess what radio starts beeping, flashing, changing stations by itself. Took to dealer they say yep the radio is bad and it will cost you $1500 to get a new one! Really? Seriously? A 50k car with a radio that last for 3 years! Great job General Motors!

Well I have heard a lot of stories about the Cadillac CTS and did not believe them until now. I bought my 06 CTS in February 2012. The car only had 38,000 miles on it. I heard a little ticking sound coming from the driver side part of the engine and had it looked at. The maintenance tech said it might have just needed an oil change so I had him do it. Which of course did not stop the problem. So I had spoke to a couple of friends and family members to ask them what they thought and of course no one really knew. I kept up on the oil changes and always checked my fluids since I drove this car a lot back and forth between my home and Columbus and the car never gave me a problem just had a light ticking sound. Well needless to say August 20th 2013 I was heading back to Columbus and my engine gave up and was done. It blew up at my half way point to Columbus so I had my car towed to Germain Cadillac and paid $260.00 in a tow fee and asked them to look at it while I called GM. I waited a month just to find out my car was not going to be covered even though my warranty ran out of time not mileage and now they are wanting $200.00 for the inspection they did. GM is saying that there was burnt oil and that my car threw a rod and a bearing through the block. I still owe on the car and have not had it long enough to have these kind of problems with it. This is crazy. I showed them where the car had maintenance done on it every time I traveled and that the oil was changed every 6,000 to 7,000 miles. I am now looking to go forward with a class action Lawsuit.

I have a 2002 Cadillac Escalade that has been covered and babied since new. This past week, we were driving on freeway and my paint started peeling off the hood and off the roof top. I went home to wash and when I started spraying, it just kept peeling off like a big bubble underneath paint.My wifes car has been well taken cared of and has very low miles which still looks like its brand new until this paint started peeling. My wifes brother works for GM for 40 years and he said that his was an Elpol discrepancy and GM needs to re-paint. Please let me know what my next step should be.

I really like this brand because of how many vehicles there are. It looks amazing, slender and well built. I like all of the features this brand has. There are a lot of upgrades for this brand and I can make it one of the coolest cars ever. I can personalize it any way I can. It can fit a lot of people in this car, my entire family. I just love this brand of car for its passenger capacity.

Cadillac offers some luxurious models from the low end to the high end luxury market. Their cars are all powered by GM Powerplants which are US made. They have very sleek body lines and all the technology on the inside to compete with the higher end cars such as Mercedes, BMW and Lexus. They come with various engine upgrades with different horsepower. Each car can be upgraded with different interiors and wheels with luxurious leather seats. Most Cadillacs hold 5 passengers comfortably with plenty of legroom. Front and rear passengers also usually have the access to heated and cooled seats.

My car has all kinds of annoying rattling sound coming from the interior panels. I left the car the whole day today at the second dealership I went and they diagnosed they couldn’t duplicate just like the other dealership that I visited for the same issues five times. As soon as I drove it off from the parking lot I was able to hear the annoying noise.Before I was able to get my car back, I told the service staff I will come back at seven, but she already left with other staffs by the time I called at 6:30. I was able to find a sales staff and he told me to come back in the morning but I already drove an hour. He found a key later on and I was able to get my car back after begging three twice. I’m not gonna bother by the noise and drive it as is but I’m not gonna stop complaining how crappy the Cadillac service departments are managed.

The Cadillac brand offers a variety of vehicles. I went with the SRS & I absolutely love it. They have a range from sports car to large SUV. If youre in the market for a luxury vehicle without the luxury price tag, Cadillac is the car for you. The Cadillac I purchased came with all the bells and whistles. Theres an out of this world sound system that will blow you away. They have automatic heated seats for your comfort. I was able to upgrade to the features I wanted without a hefty price tag. The sound system and navigation have to be the best in any automobile. Upgrading to automatic everything was well worth it. Since we purchased a Sedan we did miss out on the extra room an SUV would afford. However since were a family of four and the room is just enough to be comfortable.

I purchased my SRX 1.5 years ago with 49,000 miles on it. I also purchased a 10 year/ 100,000 mile extended warranty. This car I knew I would have a long time as it had low miles, good car fax, and the extended warranty. The transfer case rear out put shaft seal went out. I was told that I was placed on a national back order list and they did not know when I would get the part, that was 5 months ago. I then called corporate in September to see what they could do.I received a call back from corporate yesterday stating that they no longer make the part and that I am out of luck. I asked if they would cut me a break on trading mine in for a newer one and they stated no and that there was nothing they could do for. I need help!! I have a car payment that I pay every month for this car and cannot even get it fixed. I work every day and have 5 children that I support. What the heck am I suppose to do?! Ive called dismantlers, authorized dealers, regular dealers, searched the net (all placed orders canceled) all over a $15 seal.

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

This sunroof started leaking water after I had the car about 5 years. I have a 2009 Cadillac CTS sedan. The first time this happened the car was still under warranty. Everything in the front was soaking, the dashboard, the floor, the seats, the doors. We had a hard rain the night before so I rented a carport to keep my car in. But, every year since then, any time there is any moisture or rain in the air, it affects the electrical system, the check engine light comes on, and after they get through with repairs I have at least a $500 bill. The water is still an issue with other parts of my car. Water damaged seat motor on my drivers side. $1100 bill for used motor that was in another car. The whole electrical system that controls the movements of the seats had to be replaced.

Today I was parked at a store 4 blocks from my house and the rear windshield on my 2012 CTS coupe just exploded! It was in the garage prior to me going to the store and hadnt been driven in two days. Nothing hit it, it was cold, but in the 30s. Dont know why it happened and even though my car is still under warranty, the glass is not. So its $500+ out of my pocket. Very unhappy.

I purchased a 2013 Cadillac ATS in November 2012 and it has been in the shop twice since I purchased the vehicle. The first time was for four (4) days and the second time for 11 days. The service department has informed me on both occasions that they found the problem and are fixing it, but this time what they thought was the problem and fixed was not the problem. They got another part in hopes of resolving the situation.

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.

I have owned Cadillacs my whole life, used to be a good car back in the day, Now I think they are made in China. In my yard I have now a 2001 DTS, a 2006 DTS, a 2008 DTS and my latest a 2013 SRX4. I bought this car at TnT moros in Lumberton NC with 77k miles, bought it on a Saturday in Feb and on Monday the cue went out. Since then it has started to spiderweb so you cannot even read it. I have been a loyal Cadillac owner for over 50 years but I am done now. I will start looking for an Acura. Anyone interested in my Cadillac collection, let me know. I will sell them all very cheap.

We own a Cadillac CTS and had it in the shop to have a Throttle Body (part no. 9128412), Connector (part no. 15306420) and Seal (part no. 90412566) replaced. We paid $1,425.82 on 31MAR2011 to GREEN BUICK GMC (who we stopped going to because of other misdealings, i.e., they attempted to cheat us on the cost of replacing the trunk struts (They wanted $400 when the parts INSTALLED only cost us $77 at a competitor). NOW this Cadillac CTS is LuJacks of Davenport Iowa and their $130/hr diagnosis machine indicates that the THROTTLE BODY etc needs to be replaced, AGAIN!???I called GM and they refused to let me speak with Mary Barra, CEO or her executive offices. I spoke with a number of do nothings and unfortunates there. They assigned THREE (3) different case/file numbers (** then **, then again today: **). They keep putting this off. I want them to pick up the bill, pay for the repairs, etc. I should NOT have to be put through the inconvenience of being without my car for another two weeks for the exact SAME problem I already paid for three years ago. This is INFERIOR QUALITY products, aka PLANNED OBSOLESCENCE aka Quality Control aka Marketing aka Criminal Conduct aka Business As Usual at GM. This is WRONG to do people this way. They need to be held accountable. Call 855-880-1500 and let them know.

My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.

I have a 2011, CTS, premium edition. At 30,000 miles, I had to have timing chains replaced! Never heard of a timing chain(s) going out that fast! Date of replacement was 10/7/2016. Glad I had purchased an extended warranty!! Over $1200.00 for the work!! And yes, it is a 3.6 engine. Acted like the battery was low for quite a while before I took it in for repair. As I had a new battery, I thought it was starter trouble. Overall, the car is very dependable, I have had it for three + years now. First repair done.

My Cadillac has been a large amount of annoyance due to constant breakdowns due to poor quality and dealer service. As a Senior Citizen I would not recommend this automobile to anyone as it is not dependable and most likely will get you to your destination. I have written Cadillac Motors, I have called them, the go ho-hum and go back to screw another customer. Walmart has much better customer service. My case number is **.

I have had my 2014 Cadillac SRX for 15 months. It has been in the shop for major repairs 3 times in that time and the car only has 24,000 miles. I have been communicating with the Cadillac Corp 800 # and have been treated in a way that shows I am not valued as a customer, even after owning 5 Cadillacs over the years! I was not even allowed to speak with a supervisor and was told a supervisor would call me when it was convenient for them! I became so frustrated, I finally called an attorney. Do not think that buying a luxury car will provide you with luxury customer service.

My parents purchased a Brand New 2015 Cadillac ATS Coupe for me. Since I got it I have loved it. I feel just as proud to have my ATS as a Rolls Royce owner would be. There have been little issues here and there but that was all covered under warranty. The one major issue was a short in the wiring that effected my automatic window but again the car was under warranty. Since then nothing but regular maintenance! And I really just must say I know a lot of people out there are having trouble with the cost of repairs but I just don’t get it. Did you think Cadillac was a cheap car to repair!!?? Yes the key fob cost 200+ and yes the cue screen costs 1,200 to repair or replace I mean really people!!! My advice would be don’t get what you can’t afford. If you can’t afford repairs you have no business owning a luxury car from any manufacturer!!!!

Recently purchased this as a new car from a local dealer who used it as a courtesy vehicle. It had only 2500 miles and had most of the factory warranty remaining. I am glad I did not pay the new car price and paid at a nearly 40% discount off sticker. This Cadillac defines why discerning luxury car buyers never cross shop Cadillac and laugh at the notion of Cadillac being a luxury brand. This car is rife with rattles, poor fit and finish, low quality materials, the failure that is CUE, clouding headlamps (at 4000 miles), constant headlight malfunction warnings, misfitting panels, steering that seems to have a mind of its own often failing to turn with input or causing the wheel to jerk without input. This is the sorriest excuse for a luxury automobile ever and explains why Mercedes, BMW, Audi, Lexus, Volvo, Jaguar, and other traditional luxury brand owners will never cross shop a Cadillac.

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.

We bought this 2004 Cadillac CTS and have put more money in this car than we have put in bills. The car is not new but in fairly good condition or so we thought. It seems like every time we fix one thing, something else happens. We first had the transmission rebuilt, brake hose replaced because it sat for a long time. Now the key gets stuck in the ignition. We have to stick something in the steering wheel column to get it out and we cant tell where the gas needle is on the odometer. Can someone offer some help or is it time for a new car?

In February 2018 I bought a used 2006 Cadillac CTS with 78314 miles on it. Had it 2 days and cylinder 1 started missing, took it back and they repaired the problem. No cost to me. On April 1st Easter Sunday I was driving to my familys home in Rosedale MD about 50 miles from my home. About 23 miles into the trip I looked in the rearview mirror and saw nothing but white smoke so I pulled over to the shoulder of a busy highway. Once I stopped the car, turned it off and popped the hood I saw fluid pouring out of the bottom of the car. Started the car back up to move it further in from the line of traffic but when I put it in gear it wouldnt move, turns out the fluid was Transmission fluid. Waited 3 1/2 hours for a tow and never made it to Easter Dinner. The next day I was contacted by the service station to tell me the transmission line going to the cooling radiator unit had blown and both the radiator and line needed replaced and that was gonna cost $850. So within 2 months car has been out of service twice. Not happy with Cadillac at this point as they will not stand behind any of their flaws in their cars. You would think a high quality name like Cadillac would want to keep their reputation good. I guess my next high quality vehicle will be either Lexus or BMW. Sad Cadillac doesnt have better management who cares about their reputation instead of them just getting a fat paycheck. Cadillac its time to rethink your corporate structure!!!

Cadillac had many models to chose from with a good selection and all with a variety of different things they had in them and all with good ratings. The features are amazing. I love every aspect and every aspect was top notch. Nothing about it at all was bad. Im also very happy with the passenger capacity and fit my entire family and made our trips easy with all the storage room space. It fit everything and packed everything perfectly. The upgrade was so personalized too. Me and my family and friends who drove it love every minute of how it handled. All the extra upgrades were definitely worth it.

Do not waste your money on the Cadillac ATS!!! Ive had issues with this car since day one!!! Everything from weather strips not being seated properly to my check engine light going off for the 6th time now for an emission related problem which they cant fix!!! Car only has 14,000 km on it...p2096 code keeps going off!!! Asked for dealer buyback but refuse to cooperate so Ive started the arbitration process...once complete and theyre ordered to buy the car back ILL do business with Ford instead!!! Terrible customer service and lost me as a client!!! Good job GM!!

Cadillac has a great selection of sports cars. Srx, escalade, SUV, luxury sedan and many forms of passenger cars that will outperform their fellow cars in their class. It has a sleek design and quality craftsmanship, stylish and super sport. The style of a Cadillac and its components are second to none. Also, it has quality driving controls and interior design and has many choices for upgrade, including 4x4 and leather and sport trims. While riding in the Cadillac the passenger feels quite comfortable in climate control and personal comfort choices. Also, room and comfort are extremely pronounced in these models.

Cadillac cts 2007 - The transmission lines entering the radiator disconnected from the radiator causing a loss of transmission fluids. Is there a recall on this?

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.

Beware New Purchasers for GM Manufacturing of Cadillacs. We purchased our new CT5 in 2020. Our brakes started squealing from day one after driving it off the lot. Going on 2 years now and the brakes on the car continue to squeak so loud it is irritating! We sound like we are driving a school bus and it is so embarrassing as people stare at us everyday. We have taken it to the FWB dealership 3 times and each time we’re told cannot duplicate. The last time I brought videos and FWB did submit them to Cadillac customer care and the engineer stated it was normal operations? The reason it is normal is because GM has changed the composite material to save money on brake pads. Now you get squeaking brakes with your new car purchase!I contacted Cadillac customer care and was advised to get a second opinion. I took the car to the Pensacola dealer and got the same result and explanation. We know it is not the dealers fault that GM will not support their product! Nevertheless, the service departments are taking the negative hit for GM’s lack of customer satisfaction. Only after I would not give high marks did I start receiving calls from Cadillac pretending to care and gathering the same information time and time again with the promise of a call from a supervisor. The call never came! I certainly did not want to post this but GM simply does not care about the purchaser of their product once you have purchased. I have driven GM autos for 43 years but never again after this. All I want is my brakes to stop squeaking and GM is too cheap to even allow a replacement set to be put on. Maybe because squeaking breaks are now normal operations for GM autos now as stated by the GM engineer. I say replace them and let’s see. But again I am just your average car buyer not anyone with influence to be treated fairly by GM.

My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.

Cadillacs are a huge investment. They require patience to deal with all the systems in the car and the maintenance not only of these items but also the wear items. All the modern conveniences are great but present a lot of learning plus trail and error. The comfort, power and prestige are all great but come at a cost.

Bought a Cadillac XT5 in December. Been in the shop 4 times for the same problem. According to the dealer theres no fix available till sometime in May. The vehicle falls under the Missouri lemon law. Dealership trying its best to help us. District manager/gm being difficult to deal with. Called owner assistance. Now we wait. Worst car we ever bought. Wife afraid to drive it. Please note this is the 3rd caddy we have owned and our last one ever...

I purchased a brand new Cadillac SRX in 2012. I have just a little over 50,000 miles and already I need an alternator which is costing me a little over $600. Someone should be responsible other than myself. Theres always a recall on these cars. I think as much as they cost the warranty should be longer and your parts should not go out as quickly as they do. A brand new car that has only been driven 52000 miles and your alternator is going out. GM should be responsible all the maker of the alternator.

Cadillac offers good and quite a few like vans, cars, suv and lots more. I like all of them. They are all great price and great design. I like the leather they use and the colors even like the textures. But they do need a few more updates, like cd updates. I am just ready for like video cd to play on the GPS too. But it was great experience. I really like big cars to fit more people. I need to fit at least 8 people and have space for more stuff on the back of my car trunk, big boxes too.

I purchased my 2013 Cadillac SRX Luxury 14 months ago, it was a one owner car and was purchased at dealership that originally sold it. I purchased an extended warranty for 2500. About 1 week ago my infotainment in my car froze, I am unable to use navigation or access anything in the main cue. Well I called the dealership and they told me to bring it in. I brought it in and the girl working there said it had to be replaced. She called the extended warranty and was told that the warranty did not cover the radio. I was upset to say the least. 1200 for a new cue to be put in plus labor. I told the dealership that the cue was more than a radio, it is the whole center that controls radio, satellite, GPS, navigation, weather, AC controls, etc. I told the guy at the dealership that I had down my research prior to coming in and that the infotainment cue in all models of Cadillac have had issues like mine since 2013. In all models CTS, SRX, Escalade and Crossovers. I think Cadillac should be responsible for fixing these since without that feature in my car it is not a luxury model.

I bought a 2010 Cadillac SRX June 2012 with 62,000 miles. Biggest mistake of my life. After paying almost $43,000 for a luxury car you expect getting your money’s worth. I should have taken the legacy deal being offered for my QX45 Nissan Infinity from the dealer across the street But my hubby convinced me to BUY American. One week later the hydraulic for my tailgate almost knock me unconscious. That was $150 out of pocket for it was a supposedly As is sale. Dealership had forgotten about the 10 point pre-inspection he had bragged about. They promised replacement for the scuffed wheel wells was also almost a no go. The salesman had developed an amnesia issue. That should have been an indication of future and my still on-going issues with my car. Alexander of Oxnard and GMC refusal to recognize my issues with this very expensive LEMON. Two years later my woes had begun. First, dealer’s insurance company was unable to locate my extended warranty to cover the issue. How convenient. After purchasing another 2- year of coverage, my warranty was found so now I had an overlap of 3 months, but with another contractor. Two different companies. I have lost count of the number of hours Ive spent taking in my car because of dropped phone calls, radio not working, incorrect direction by navigation system, or my car cutting off and refusing to restart. The constant failure of the navigation system which is link to the radio is usually an indication my car will fail to start in the next weeks. Now I am skittish about plugging my iPod into the car’s system. Navigation/phone systems refuse to save local addresses and phone #s. Alexander recommended replacing the navigation/radio system for a hefty $800. After much discussion it was reduced to $350. Im still refusing to pay out of pocket. Neither GM nor the dealership can explain why I should pay out of pocket for this much noted design flaw. Oh let me not forget to mention I cannot take my car through a car wash. It would be necessary to get a jump in order to leave the parking lot. I read where another SRX owner has the same issues. Now I am in the process of submitting documents to be reimbursed for towing fees, a new battery, and the initial labor cost for troubleshooting cars problem; problems stemming from design defect that GM was already aware of. I am still hoping GM will do the right thing and replace my radio and navigation system free of charge. This citizen will not ever buy GM again. Going back to Nissan.

I leased a brand new 2013 Cadillac ATS, four cylinder 2.0 turbo. According to Cadillac the fuel consumption is 21/31. That is a lie! I have 10,000 miles on the car after a year and I am getting about 18 miles per gallon. Best I ever got was 22 going from Fort Lauderdale to Orlando, all highway. They simply lied to the consumers. The government needs to step in and fine them. If there is a class action lawsuit on this, I would like to join!

New run flat tires installed on 2016 Cadillac. If they get a flat you must buy and install a new tire at a cost of $300.00 plus they cannot be repaired and this is not considered a road hazard defect under warranty description. This is not made known to the buyer as a fact until you get a flat that should cost about $30.00 to repair on all older type tires. The sad part is if you get another flat tire by a nail or anything else you would have to buy another new tire. The car does not come with a spare or tools to change your tire.

Cadillac CTS 2015, I bought it new in September 2015 and I have had more problems with the cue, phone will not charge, on star not working, this model is a piece of junk!!! Cadillac/ GMC SHOULD BE ASHAME OF IT. This car now has only 4143 miles and I afraid to drive on a long trip, now thats very sad!

I love the car. It is very reliable, a great brand, and very affordable. I am happy with the choice I made. My friends always tell me how nice my car looks. You dont have to change much of the features because they are already stylish. I didnt do much upgrading on my car because I didnt have to but you can do a lot of upgrading if you wanted to. You can afford most of the upgrades and most car places do have all the parts. Though the back is a little crammed, the passengers always compliment how comfortable the seats are and how nice all the features are in the cars. I would recommend it to my friends and family.

I really love it. It has a great deal of variety. Appearance is very cool and the painting is very shiny and sparkly. I love the leather seats and stuff. It has a good feel to it. The passenger capacity is very large depending how you put down. You choose it to be up eight cars seats for many. The upgrades on the car is very nice too and you can get upgrade at a local store. I also really like the motor.

I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice our low beam lights getting dim to the point that driving at night is next to impossible without the high beams and we were trying to figure out how to come up with the money to get our vehicle’s lights repaired thinking it was just something that happened over time. Recently 02/24/20 we received a letter in the mail that GM was offering to reimburse customers up to 800.00 per headlight who had spent money out of pocket to get the issue corrected. Well my first thought was great we don’t have to worry about how we are going come up with the money because GM is acknowledging that this is an issue on their end and we could just take our vehicle to the dealership show them the letter and they would fix our lights. WRONG! When I called the dealership we were told GM would NOT pay upfront for our repairs although they are AWARE of the issues with the SRX’s headlights. They are only willing to reimburse after repairs are done which could cost the customer up to 1,600.00. So my question next was what if the customer cannot afford the expense upfront? GM’s answer was, SORRY WE CANNOT HELP YOU....I cannot explain how taken advantage of I felt, Shame on you GM. You acknowledge upfront the problem is moisture related issues causing headlights that you placed in these vehicle to fail but you will only reimburse those who can afford to have them fixed first on their own if then.... During research I read reviews where some people have been waiting months to get their money back. I am not sure what is going to happen in my case but for anyone reading this review please beware. It is unacceptable how GM treats its customers and their their regard for customer safety. I will NEVER purchase another vehicle from them!

I purchased a 2006 Cadillac CTS November 2010. Prior to this, the vehicle was under my mothers ownership and care. She purchased the vehicle directly from the Cadillac dealership. While using the CTS I assured it received the required maintenance such as oil changes, etc. February 2015 I noticed one night the vehicle began driving a little sluggish. I decided once I got home I would call in the morning to schedule an appointment. The next day I started the car and it would not turn over. It was below zero degrees that day so I accounted the issue to the weather. A few days later when the temperatures improved, I started the vehicle again with negative results.I had the vehicle towed to the local Cadillac dealership. They conducted a diagnostic exam of the engine (taking it apart) which costs $500 just for the techs to examine it. They called advising me the timing chain jumped 5 teeth on primary gear at crankshaft and there was low pressure in cylinder #6. In other words, they told me I would require a new engine at $9000! That is the new engine price and labor costs. I said no thank you, so they put the parts back in and I had the car towed to my residence.After further investigation, I realized this issue is more common than I thought. Several Cadillacs that are a CTS and other models have experienced similar issues. When I spoke with auto technicians about the issue for a second and third opinion, they gave similar responses. One auto tech that teaches automotive at the local high school and a technical school stated there are a lot of problems with Cadillac engines, especially North Star engines. He didnt even want to get a used engine for me afraid that it would also have engine trouble eventually and waste my money. He said my year and model are commonly known to have this issue. If this is indeed a common issue, why is there not a recall or lemon law case introduced?The dealer and Cadillac Corp is refusing to fix it because they state the power train warranty is up. Of course its up around the timeframe the engines begin to fail. A guy once told me when he saw me with the car be careful because after 100,000 miles they go downhill. They dont make them and build them to last like the old schools. I chalked it up to him being bitter. His Cadillac DTS transmission had to be replaced. He sold the vehicle quickly after and now I see why. I should have listened to him and sold it then.

Exhaust noise: I bought a new 2012 CTS. When I get on it a little bit just before it shifts gears, it makes a sound that sounds like all the baffles in the muffler or cat is going to fall out. I took it my dealer, and they hear it also. They took another 2012 CTS, and it does the same thing. I got a case number from GM. They told me there was nothing they could do. I have had 5-6 people tell me that the car sounds like it is falling apart when I step on it. The dealer hears, and GM knows about it and will not do anything. What do I need to do to get some results? I did not buy a new $45,000.00 car to have something that sounds like it is falling apart. I am not bad-mouthing the dealer, they have done everything they can at this time. Have you heard of this? According to GM, all CTSs might do this? Im trying to find anyone who can tell GM how to fix this. Thank you.

The Cadillac SUV is very nice, smooth and fun to drive. It features power locks, leather interior and airbags on driver and passenger seats. It’s safe, the brake alerts so you don’t get yourself in an accident when you can’t see other drivers on the side and when the car in front stops. The GPS system tells you where you’re going and talks to you when you make a mistake. It can fit nine people comfortably with lots of legroom. It’s great to have an extra child seat with seatbelts especially for long road trips. I have no complaints, it is unique and I love it.

I love taking my car on road trips. Its the smoothest ride youll ever have! They have a large variety of colors, large variety of styles. Sleek, smooth, classy luxury. The backseat is huge! My family is more than comfortable and they can watch their devices comfortably with outlets back there. With cup holder too, but nothing compromises the roomy interior. Extra features make sure you are always comfortable. The seat adjustments and electronic features seem way ahead of time. I had the option for upgrades! My dashboard has really cool features, plus I can have roadside assistance if needed (which Ive not used yet). I highly recommend

My son graduated from college last month and was lucky enough to find a job prior to graduating. He bought his first nice car, a beautiful 2005 STS Cadillac. We noticed that the car was burning oil. In 4,000 miles, the car went through 7 quarts of oil which is unbelievable for a car with 62,000 miles and had been serviced 36 times by Cadillac dealerships according to the faux report. The dealership tells us that the car needs new pistons and rings. The cost is $3,500 to fix the vehicle. When we bought the car, it had a $1,500 guarantee if there were any problems with the car. They do this on different brands of used cars. I emailed GM Cadillac division and received an email that they were happy to help and would contact us the next day which they did. I explained to them that there has been multiple complaints about that model and that this was a defect and I would hope they could help my son with the cost of the overhaul. The second person I talked to told me that the most they could help was the $1,500 from the dealership like they were involved which this was already offered from the lot where we bought the car. I then asked for the supervisor whose name is Roy. I told him that I have never heard of a car with 66,000 miles going through 7 quarts of oil in 4,000 miles and especially a high-end car. The bottom line is he said there’s nothing he could do about it. I realized that there is probably nothing that can be done but I am in customer service for a large company and cant believe that they offered no help especially with social media nowadays.