New Jersey Wants To Make In-Car Subscription Services Illegal

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New Jersey Wants To Make In-Car Subscription Services Illegal
Posted On: October 21, 2022

There has been a lot of talk surrounding cars and subscription services of late. Automakers from all over the world are convinced that this is a great idea, while the public mostly seems to view the idea of Features on Demand (FoD) services as a shameless cash grab. Whatever your view on the matter, it seems that these sorts of services won't be going anywhere. Or will they?rnTwo New Jersey state legislators have proposed a bill that would make it unlawful for automakers "to offer to a consumer a subscription service for any motor vehicle feature" that "utilizes components and hardware already installed on the motor vehicle at the time of purchase or lease."rnThe bill also stipulates that it would be illegal to charge for a feature "without ongoing expense to the dealer, manufacturer, or any third-party service provider." This means that subscription services would be legal if the automaker or one of its associated service providers could prove that it costs them money to maintain the feature or service, like OnStar.

But the way this can be interpreted is yet to be clarified. After all, automakers could theoretically prove that just about any subscription service costs money since over-the-air updates require a data connection, and that isn't free.

However, if the feature's main function comes from the hardware in the car rather than a data connection, then the automaker would not be able to justify charging for it. Heated seats, for example, are specifically mentioned in the proposal. The bill also makes mention of driver assistance systems, stating that these should not be charged for. This could be a problem for the likes of General Motors, as its Super Cruise semi-autonomous driving system (and Tesla's Autopilot, for that matter) were always intended to be available via a subscription. But both of these systems require data connections and cost money to keep running, so will the automakers be expected to foot the bill for costs related to safety tech? Or will these costs be estimated and added as a once-off fee when you pay for your new Escalade at the dealer?rnAll these questions must still be answered, and the bill is some way from passing, but if it does, civil penalties of up to $20,000 per violation could be imposed.


Reposted From Source: carbuzz.com



[BACK]
New Jersey Wants To Make In-Car Subscription Services Illegal
Posted On: October 21, 2022

There has been a lot of talk surrounding cars and subscription services of late. Automakers from all over the world are convinced that this is a great idea, while the public mostly seems to view the idea of Features on Demand (FoD) services as a shameless cash grab. Whatever your view on the matter, it seems that these sorts of services won't be going anywhere. Or will they?rnTwo New Jersey state legislators have proposed a bill that would make it unlawful for automakers "to offer to a consumer a subscription service for any motor vehicle feature" that "utilizes components and hardware already installed on the motor vehicle at the time of purchase or lease."rnThe bill also stipulates that it would be illegal to charge for a feature "without ongoing expense to the dealer, manufacturer, or any third-party service provider." This means that subscription services would be legal if the automaker or one of its associated service providers could prove that it costs them money to maintain the feature or service, like OnStar.

But the way this can be interpreted is yet to be clarified. After all, automakers could theoretically prove that just about any subscription service costs money since over-the-air updates require a data connection, and that isn't free.

However, if the feature's main function comes from the hardware in the car rather than a data connection, then the automaker would not be able to justify charging for it. Heated seats, for example, are specifically mentioned in the proposal. The bill also makes mention of driver assistance systems, stating that these should not be charged for. This could be a problem for the likes of General Motors, as its Super Cruise semi-autonomous driving system (and Tesla's Autopilot, for that matter) were always intended to be available via a subscription. But both of these systems require data connections and cost money to keep running, so will the automakers be expected to foot the bill for costs related to safety tech? Or will these costs be estimated and added as a once-off fee when you pay for your new Escalade at the dealer?rnAll these questions must still be answered, and the bill is some way from passing, but if it does, civil penalties of up to $20,000 per violation could be imposed.


Reposted From Source: carbuzz.com



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Product Reviews:

Defects in car that I bought that was not disclosed to me - I’m speaking
Defects in car that I bought that was not disclosed to me - I’m speaking with you about a 2001 Cadillac at Naperville Auto and Cycle Outlet (NAC Outlet) at 1560 W. Ogden Ave, Suite #300 (Highway 34) in Naperville, IL, 60540-3998, phone number 847-329-0021, Dealer # 2698. On Monday August 6, 2012, my wife and I were told by the salesman that the 2001 Cadillac was one of their Certified Cars. He said that not all of their cars were certified. ** told us that meant that their mechanics had gone over the car and determined that it was in excellent mechanical condition. While test-driving the car, an indicator on the instrument panel displayed that the oil was at 87%. When brought to his attention, ** promised to have the oil changed and told my wife and I that they used only synthetic oil in the Cadillac (it was later proven not to be synthetic oil); and that if we had any more problems with the car, to let him know and he would take care of it. ** (the salesman) also told us that the car had Bluetooth, which I later discovered it does not have. ** also told us that the car had an active OnStar system. I later discovered that cars made before 2005 have an analog system, which means that I would have to purchase a $1,700.00 digital upgrade in order for the OnStar system to function.On our trip back to Fayetteville, TN, after stopping at the 3rd Toll station in IL, the indicator on the instrument panel came on again displaying 87% oil. This time the indicator went off as soon as we started moving and did not come back on again during the rest of the trip home. A few days later, I flew out to Phoenix, AZ to volunteer for the Boy Scouts of America for 8 days. I had only driven the car a few days after that 13-hour drive back home from Naperville, IL. I returned home August 27, 2012. My wife told me that the oil light was illuminated again, as well as the check coolant light has displayed in the instrument panel, and that she had noticed a puddle under the Car.I immediately took the car to the Express Oil Change, where I have all my oil change. The cars oil indicator was at 87% oil and the check coolant indicator had come up on the instrument panel - after only 1,200 miles of driving the car, most of which was from the drive home from Naperville, IL to Fayetteville, TN. I asked the Express Oil Change mechanic to check the oil and coolant. They told me that the oil stick was dry and that the car had only 3 quarts of oil in it (the car takes 7 quarts). The mechanic told me that the engine was burning up. He then recommended that I park the car and not drive it. He told me that the car was dangerous and that I was lucky that it had not blown up. They captured the 3 quarts of oil and told me it was regular oil and not synthetic oil as I was told by the salesman, ** at the NAC Outlet. I then called the dealership and spoke to **. He told me to take the car to a mechanic and have their mechanic talk to his mechanic, so they could talk technical terms because it was all Greek to him because he was not a mechanic. I took the car that day to the local GM dealer, Carriage Chevrolet. They put the car on the rack and saw that there was an extreme amount of oil leaking from both head gasket covers, the oil pan and the oil sensor, as well as coolant leaking. A puddle of coolant had leaked onto the ground after only 4 to 5 minutes on the rack. After an exterior check of the engine, the GM mechanic stated that this was an ongoing problem because the coolant as well as the oil had turned to a thick grease type material. I was also informed of a 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines on August 27, 2004, where the motor was required to be pulled and numerous gaskets, seals, bolts, cylinders, bushing, plates, alignment pins, spark plug tube seals, main seal, flywheel bolts, both head gaskets, rod bolts, and many more items needed to be replaced.I called ** at NAC Outlet and let him talk to the GM mechanic, as requested. The mechanic explained the problems they saw externally and informed ** of the 10-page bulletin that GM had put out on the 2001 Cadillac SLS, with the Northstar engines. ** got very angry with the mechanic and me, and hung up the phone on us. I called ** back on August 28, 2012. ** said this was out of his hands and I would have to talk to the sales manager. He said he would have ** call me. I called to talk with ** on August 30, 2012 at 3:00 pm (the time ** told me ** would be in) and was told ** was not there.I called back on August 31, 2012, and again was told ** was not there. I finally talked to ** at about 5:00 pm that afternoon. ** told me to call him back on Tuesday, September 4, 2012. When I did, I was told again that ** was not there. At that point (September 4, 2012), I called the Illinois State Attorney General’s office. They told me they would send me a form to file a complaint against the NAC Outlet, which I later received. I called NAC Outlet again on September 6, 2012, at 5:45 pm and was told that ** was at the regional headquarters of GM and having a meeting with his buddy about my problems with the 2001 Cadillac SLS that I had purchased from NAC Outlet.On September 7, 2012, ** told me to call Jennie in GM’s Customer Service at (678) 240-9885 on Friday (September 8, 2012). When I did, I spoke to Araba in Public Relations, who told me that Jennie had never worked in Customer Service, but that she was her assistant and would give the information to the Customer Care Department and I would hear from them by Monday, September 10, 2012. I received an email on September 10, 2012 from Wes, GM Southeast Customer Activities Manager, stating that unfortunately, they could not help me with this issues since the vehicle was purchased from a non-GM dealer and that GM would review my service concerns if I would provide them with the Cadillac vehicle number and a list of issues. I responded that same day and have yet to hear anything back from the GM regional headquarters in Naperville, IL.I again called ** at NAC Outlet on September 11. He said he was scheduled to have a meeting with the NAC Outlet owners at 3:00 pm on September 13, 2012, and for me to call him back at 4:45-5:00 pm that afternoon, and he would have a resolution for me, and that he did not lie! I phoned back at 5:15 pm per **’s request. ** told me that he had completely forgotten to talk to them, but that one of the NAC Outlet owners would be in at 10:00 am the next morning (September 14, 2012), and he would get him in his office as soon as he came in, and to call him at 10:15 am. I called back per **’s request at 10:15 am on September 14, 2012 and was told ** was outside and to call back in 5 minutes. I called back at 10:30 am and was told ** was in the bathroom and to give him a few minutes. I called back at 10:45 and talked with **. He said that it was a total surprise to the one owner, about my problems with the car. I asked to speak with the owner who was there. ** said he would turn the baton over to the owner and have him call me right back. After not hearing from either of them 2 hours later, I called back at 12:45 pm. **, the salesman, told me that ** and both of the NAC Outlet owners were in a meeting with both doors closed, a barrier up, the shades drawn, and had asked not to be disturbed. I called back at 2:50 pm. ** told me that ** had gone to a nearby town, an hour away, and would be back by 5:00 or 5:30 pm. I called back at 5:52 pm giving ** plenty of time to get back and was told by ** that ** had stopped for a glass of ice tea and had called him to say he would be about 25-30 minutes late. ** also told me that ** had put a note on his desk to call me as soon as he returned to the dealership. I called back at 6:46 pm and was told by the evening guy that ** had gone home for the day. He told me that there was a note on **’s desk to call me when he returned to the dealership (September 14, 2012), but ** was gone for the day, and that he had no way to get hold of **. I explained to him what had happened that day, and he told me that ** was scheduled to be in from 10:00 am - 2:00 pm the next day. I called back the next day (September 15, 2012) at 10:49 am and spoke to ** who told me that ** had not come in yet. I called back at 1:22 pm and was told by ** that **’s car was there, so he checked and said ** would call me back in 10 minutes. I called back at 1:45 pm and ** told me that ** was in his office. ** went to tell ** I was on the phone and came back and said that ** was mad and that ** said that he was trying to work the problem out with the owners. ** told me that ** had cursed him out and told him to tell me that he did not know he was on a stopwatch, and if I pushed him about this, he wasn’t going to do nothing about the car. ** then assured me that ** would call me back and ** did not call.
Published: September 17, 2012
Michael Kent of Fayetteville, TN
Source: consumeraffairs.com

I am a victim of bad work performed on my vehicle by the service department
I am a victim of bad work performed on my vehicle by the service department, unethical car service practices and unheard-of customer resolution at Suburban Cadillac Plymouth, 40475 Ann Arbor Rd., Plymouth MI. I took my car in for service on 6/2/17 and the dealership had my car for over 2 months which caused me great concern. I researched the Timing Change job that was being done and learned it was a very tedious job. When I finally received my vehicle, cost $3111.01 which my warranty covered 100% but $750.00 was rolled over to me due to dealership not accepting $70 per hour labor cost and I had to make up difference.The next day while heading to work I noticed my XM Satellite radio wasn’t working. I called my Cadillac representative, ** to report the issue. He stated, “I’m sorry to hear that but that has nothing to do with the work that was done on your car and there are no loaner cars available at the time, you can schedule a loaner car but know this will be a separate issue/charge.” I explained these things were working prior to car repair and please have techs go over their work. It could have been the way they re-assembled things back together that obviously effected something else. My rep ** states to bring it in but understand no dealership responsibility and expect new charges.Upon arrival I ask to speak with the service director, **. He appeared friendly and sympathetic to what had happened to my car but agreed with his rep, **. When I ask ** to speak with someone higher up he declined and stated he is the only one that can assist. I insisted and he left the office briefly and returned with a business card of a manager under him. I was insulted and felt disrespected with the treatment of the team working together against me, the customer. He had me sign papers agreeing to check the vehicle for 130.00 fee. He gave me a loaner car and said, “Have a nice day. We will call you.”I received the call maybe a week and half later with ** asking for permission for a tech to drive my car home to ensure engine light doesn’t come back on. It is determined pass 50 miles, I gave consent. The next week ** called to say they have an estimate for my car. “The radio needs replacing cost $1600.00 because Sirius Radio stated the issue is not on their end, and by the way, while your car was being test driven something pertaining to the brakes collapsed and that will cost you $700, your total bill $2500.00 warranty doesn’t cover nor the dealership. The remainder covers the engine light and lockout issue. Let us know how you would like to proceed.”At this point I felt raped by these unheard-of business practices and called in later in an effort to reach a higher up. I left several messages on ** phone but received no call back. I was passed around the dealership and sent to voicemails with no return calls after leaving a couple messages. Much happened in between that revealed their dishonesty and how they worked together to ensure I didn’t speak with someone in authority to attend to this matter.I picked my car up today 10/3/17 paying 751.00 for the brake collapsed incident that happened while at dealership. Of course, my satellite radio still not functioning due to me declining to pay 1600.00 for a problem that occurred with them working on my car. And my computer system is now out of whack; voice commands no longer working, cd player not working, sound system poor sounding. I could have taken my car to a non-Cadillac qualified mechanic but felt Cadillac was top of line service. I am sick about the condition my car is now in. A couple of similar unethical instances happened to me within the past 2 years but were resolved satisfactorily via escalation so I continued to do business with this location but with this last instance and seeing this is a trend and now their normal practices, it’s clear I need to get the attention of someone who cares about the bottom line of the company.What Im asking for is the dealership take ownership for their work which is the right thing to do -- refund my money for the incident that occurred while they had my car (mechanic took my car home) and put my car back in the condition it arrived in, working satellite radio (which I’m paying monthly services for) and reset or adjust my computer system. Voice commands no longer work. All inside controls and functions were working perfectly prior to the major repair done on my vehicle. The work they performed had nothing to do with these issues but obviously the way they reassembled my vehicle affected these things. They tore my engine down; kept my car 2 1/2 months, something obviously went wrong.Suburban Cadillac is using dealership mechanical lingo and rhetoric to mask what really happened and it is extremely frustrating that they have charged me 3111.00 plus 750.00 within 30-days to return my car to me out of whack and satellite radio not working. The radio is fine but the XM Satellite whom I’m paying monthly subscription is no longer working after car pickup. I filed a complaint with GM website, mailed a letter to corporate and spoke with someone finally at GM Customer Care on 10/17/17. They stated they spoke with Suburban Cadillac and must believe the experts and it’s nothing they can do. She was young and appeared insincere and indifferent to what had happened to me. She spoke very fast as if reading from a script and closed the matter. So now I’m reaching out to Better Business Bureau and the State Attorney General because the dealership has taken my money and left my vehicle with problems and no repair shop wants to go behind their work. Respectfully, Ripped-Off Customer.
Published: October 18, 2017
Tyuana of Wayne, MI
Source: consumeraffairs.com

Back in 1996 I bought the most beautiful Concours Cadillac, fully loaded br
Back in 1996 I bought the most beautiful Concours Cadillac, fully loaded brand new. After warranty went off the car started giving me problems. We have taken it GM Cadillac repairs, they drove it on streets and the same thing happened to them. Car stopped running. They saw it about 3 times and never found the problem. Now GM recalled many cadillacs with the same problem. How do I write the Big GM company. They are claiming 2015 have starter problem & I believe mine is too. What should I do. I want to keep it, I love it.
Published: June 15, 2015
Veronica of Albuquerque, NM
Source: consumeraffairs.com

Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and
Catera - sporty luxury Coupe. Like the illegitimate child of a Cadillac and a Corvette. Escalade - g ride suv. Not really for toting kids or soccer games. Status. ATS-V sedan - luxury sedan. Like a DeVille. For older people who still have some style. But honestly, the outside appearance isnt that different or distinctive anymore. It Looks like any other car on the road. Nice paint job and interior though. On star, leather everything, sound system, rims are offered as personalization options and Lots of paint colors and Lots of engine options, too. They all offer good legroom. With the suvs you can fit a small army in there. It has good headroom for very tall people though the 2 doors are kind of a pain to get out of the backseat.
Published: February 12, 2017
Melissa of Alpharetta, GA
Source: consumeraffairs.com

This is all about the Cadillac CUE system. You will never realize just how
This is all about the Cadillac CUE system. You will never realize just how integrated into the CUE system these vehicles are until you lose complete use of the CUE system. I purchased a 2015 Cadillac SRX and to be honest it was the only vehicle Id ever sat in and felt like it was meant to be. I was living in NY State at the time and had a Jeep that I drove most often so the Cadillac get too many miles on it or lots of drive time. However, when driving the Cadillac the CUE system would often lag like a slow computer. I did not drive it often enough to see it as a huge issue and just dealt with it which I now regret. Flash forward three years and Im moving back to California and I decide I can get rid of my Jeep as I will no longer need said all Terrain vehicle and was excited to be able to drive my Cadillac regularly. I decided to drive my Cadillac from NY to CA and not long into my cross-country trip did I start to worry about the way the vehicle was functioning. On day number two of my drive the CUE system became unresponsive. I lost the use of navigation and all features linked to the CUE. In doing so I realized just how many of the luxury features we pay for are integrated into said CUE system. In any case my vehicle was under warranty so I made an appointment to have the CUE system repaired. Id taken my vehicle in before to have the oil change and the customer service was unmatched. Taking my vehicle in to have the CUE was also an amazing experience and the CUE was replaced. I was nearing the mileage allowed before the warranty expired but I spoke with my Cadillac representative about the issues Id had with the CUE and explained my concern that my warranty was nearing expiration and wanted to know if this recent CUE replacement had a guarantee or warranty if it happens again. I was told as long as it is within a reasonable amount of time. Flash forward to four months after the CUE system in my Cadillac was replaced and my warranty has expired. The CUE goes black and is stuck on a reboot cycle with the screen constantly trying to turn on. The temperature controls for the vents and seats are controlled through the CUE with a host of other things. Temperature control stability is kind of important in the winter along with the cameras and again a host of other features safety and technology alike. So I called the closest dealership (45 mins.) and made an appointment for the CUE. I spent the next eight days calling and leaving messages trying to speak with ANY service advisor. Four messages, an online email and no less than 10 calls I could not get a return call. I drove the 45 minutes to my appointment after taking the day off of work because Cadillac does not do service appoints on the weekends and drop offs before 4 pm. I tried to speak with my service advisor but was just told Id have to pay for it to be fixed or at least be liable for the $180 diagnostic fee. I guess four months was not a reasonable amount of time for Cadillac to guarantee the work done in replacing my CUE system now that I am no longer a valued customer. I actually had to tweet Cadillac from the dealership just to get a call and was able to open a case for this now recurring issue with who I now know is the customer support warranty group. In any case I sat at the dealership for five hours when my service rep told me that my CUE became non functional due to an update by Cadillac which corrupted my data. I was told that Id need to bring my car back again because the 45-minute update was taking too long and Id still be responsible for any work done since I am out of warranty. I asked how it is that I am liable for an update that I did not initiate and how I could prevent Cadillac from pushing future updates to my vehicle that may corrupt my vehicle. I was told that my vehicle is out of warranty and there was nothing I could have done to prevent the update. So, there I was a day off work and five hours at the dealership still with no resolve. I called and spoke with my case manager and explained that I did not want to take my vehicle back to the same dealership, how I felt that I was no longer a Cadillac customer simply because my warranty expired and my concern that my CUE system was just replaced four months prior by a certified Cadillac service department, and I was concerned that Cadillac will continue to push data to my vehicle that subsequently makes the car features inaccessible forcing me to pay again to have it fixed. The case manager was very nice and understanding after I explained my situation and how after now taking three days off from work over a four-month period to address car issues is becoming excessive. I let her know which dealership Id like to take my car to which is 1.5 hours away and was told that shed work between both dealerships and get me into a loaner vehicle if necessary as Id already taken three days off for a recurring issue. This was on a Thursday and she said shed call me on Monday to follow up with me in regards to my new appointment at a different Cadillac location. Flash forward to Wednesday and I have not heard from my Cadillac case manager so I followed up with a voicemail. Still, no call back so on Thursday (today) just one day before my new appoint I call the dealership and find they were never contacted by anyone. I call Cadillac to try and reach my Cadillac case manager and cannot get through again. An hour later I get a call from Cadillac and am told my case manager no longer works there, no notes or anything but my name, vehicle make/model and a case number. I get a new case manager and have to go over it all again. In a nutshell my only option at this point as I am told is to take another day off, drop my vehicle off and if they need to keep it overnight Ill need to get my own rental and I will be responsible for the charges. I paid a lot of money for my vehicle and had no idea that Id only be able to retain the expensive features I paid for only for the duration of the lease. I had no idea that once a Cadillac lease expires you are no longer considered a customer and Cadillac certified work is not guaranteed. Id recommend getting an extended warranty or trading the vehicle in once the warranty expires. My Cadillac is the most expensive vehicle Ive owned to date and has been the most problematic. Unfortunately it looks like I will be stuck doing with costly repairs on my Cadillac every few months until I can get rid of this 2015 40K mile Cadillac Lemon. I would be too afraid to buy another Cadillac because when you spend this kind of money youd never expect to have so many problems with a relatively young vehicle. Buyers be aware.
Published: January 11, 2019
T. of Hayward, CA
Source: consumeraffairs.com

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Tota
Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.
Published: March 3, 2022
AT of Calgary, Other
Source: consumeraffairs.com

I liked how many models there was for me and my wife. We decided for the mi
I liked how many models there was for me and my wife. We decided for the midsize LS. It has a shiny black exterior paint and grey interior, with a nice navigational system. I also had hundreds of choices to make as far as the extras. I had a hard time choosing but I settled for the chrome rims, tinted windows, and the sunroof. The car can seat up to 5 people, enough room for me and my family.
Published: March 30, 2017
Justin of Lawton, OK
Source: consumeraffairs.com

I have a 2011 Cadillac SRX. My check engine light started coming on back in
I have a 2011 Cadillac SRX. My check engine light started coming on back in Jan of 2016 and going out on and off for three months. I had auto zone check codes. They was po171 & po174. I looked them up on the computer technical description system too lean (bank2) po171 & po174. Very similar auto zone description, said too much oxygen in exhaust so I change two O2 upstream sensor light, still on then po174 mean mass air sensor light still coming on & off. I had the dealer here in Merrillville in. They had my car all day and told me I needed to replace all 6 injector $2500. I told them to close my hood and I was picking my car up. I do all my work myself so everyone having check engine light I started to check myself. The problem was replace. The evaporative emissions purge control valve price $ 41.47 when I installed the light went out. That valve will make your car run bad, make your trans shift funny on my car. The purge valve is right behind the throttle body. I hope this will help someone having check engine. If someone need help email me. PS I purchase my SRX new in Aug 2011. I only got 65000 miles and I service my car regular and the dealer said I needed new injector. I knew that was a lie. The dealer are out to rip you off.
Published: May 7, 2016
Harry of Gary, IN
Source: consumeraffairs.com

My 1999 Cadillac Seville STS Touring has a beautiful design, ergonomic lumb
My 1999 Cadillac Seville STS Touring has a beautiful design, ergonomic lumbar support air bladders and heated vibrating massage front seats. It also has great mileage, powerful acceleration on demand, a Bose gold 400 watt 8 speaker stereo with wonderful frequency response, leather interior, good soundproofing and smooth ride!
Published: May 2, 2018
Mike of Caspian, MI
Source: consumeraffairs.com

Cadillac has very distinct look that can be seen near and afar. It has a qu
Cadillac has very distinct look that can be seen near and afar. It has a quality of car features that outlooks all others, that stands out above all else. Cadillac Escalade trucks, three different versions of the Cadillac cars in town to sporty. Love that they are SUVs, cars, trucks, just a difference variety of quality vehicles. On sat, digital and WiFi, on star cruise control, anti-lock brake systems, back-up navigation, GPS, a rd and American quality that far extended and exceeds. Love the way it steers and the smooth driving experience. Can hold a lot of stuff... a trunk that could hold a elephant. It is a electrified experience and the make of it lets more people fit into her.
Published: March 15, 2017
Chriswife1 of Pikeville, KY
Source: consumeraffairs.com

I purchased my 2013 Cadillac SRX Luxury 14 months ago, it was a one owner c
I purchased my 2013 Cadillac SRX Luxury 14 months ago, it was a one owner car and was purchased at dealership that originally sold it. I purchased an extended warranty for 2500. About 1 week ago my infotainment in my car froze, I am unable to use navigation or access anything in the main cue. Well I called the dealership and they told me to bring it in. I brought it in and the girl working there said it had to be replaced. She called the extended warranty and was told that the warranty did not cover the radio. I was upset to say the least. 1200 for a new cue to be put in plus labor. I told the dealership that the cue was more than a radio, it is the whole center that controls radio, satellite, GPS, navigation, weather, AC controls, etc. I told the guy at the dealership that I had down my research prior to coming in and that the infotainment cue in all models of Cadillac have had issues like mine since 2013. In all models CTS, SRX, Escalade and Crossovers. I think Cadillac should be responsible for fixing these since without that feature in my car it is not a luxury model.
Published: June 20, 2017
Joan of Spring Hill, FL
Source: consumeraffairs.com

2013 Cadillac ATS, CUE unresponsive to touch. Same issue like all Cadillac
2013 Cadillac ATS, CUE unresponsive to touch. Same issue like all Cadillac models from 2013-2017, my infotainment screen doesnt respond to touch anymore. I cant even turn off the A/C. Such nice vehicles with terrible cheap materials. I did a horrible mistake in switching from Lincoln to Cadillac. At least Ford uses better materials and their technology does not fail as much as GM does.
Published: September 22, 2019
Jesus of Lewisville, TX
Source: consumeraffairs.com

We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Deale
We purchased a new 2016 Cadillac XTS4 in September 2015 from Cadillac Dealer Taylor Automotive in Toledo, OH. My wife is the primary driver and she drives only 4,000 to 5,000 miles per year. A few months after the purchase the battery was dead after not being driven for only 7 days. The salesman then advised us that the amount of electronic devices in the vehicle will drain the battery in a week or less. Even though he was aware of my wifes minimal driving, no mention of the inadequate battery support system in the vehicle was made until our first dead battery experience. It has occurred 5 times since it was purchased. This means that we must carry a jump start battery pack inside the car (not the trunk) and a tool to remove the key lock cover from the drivers door just to get access to the interior to pop the hood in order to do the jump start. When leaving the vehicle at an airport for a one week or longer trip, you can be assured that the car will require a jump start. How could General Motors have done such a poor, incomplete, inadequate engineering job on what they classify as a luxury vehicle for which we paid over $50,000.00? We are looking into the Lemon Laws in OH and we will pursue Legal Action if General Motors fails to correct this problem which is certainly causing many Cadillac owners the same problem. There are many other true Luxury vehicles on the market that do not have this problem because the engineering departments of those car companies figured a way to cut current drain while the vehicle is not being driven or they provided a battery electrical system that is designed to support normal vehicle operation without starting the vehicle every few days just to keep the battery charged. This problem should not exist in any automobile, much less one that represents General Motors top line brand and in this case the largest and most expensive sedan vehicle. I would caution anyone considering the purchase of any new Cadillac vehicle to question the dealer extensively and make sure the car you purchase or lease doesnt have this inherit problem. Even if you are a long term Cadillac driver you should look seriously at other Luxury Vehicle options.
Published: December 19, 2016
Thomas of Rossford, OH
Source: consumeraffairs.com

Cadillac offer many varieties, models, etc. There is something for everyone
Cadillac offer many varieties, models, etc. There is something for everyone. From basic to luxury you can find it. I would definitely buy again. The appearance is sharp, nice. I like the way it looks. Features vary greatly, but there are many features that you can add or remove to make the car tailored to you. There are many upgrade and personalization options. You get to choose what you want or dont want for your car. This makes it very appealing, and customizable to each individual. Capacity is great. Very roomy without being uncomfortable. My family of 5 can easily get into the vehicle and take a trip while still being comfortable.
Published: April 3, 2017
Freda of Elkton, VA
Source: consumeraffairs.com

It was a decent car I brought and I pretty much like all of Cadillacs types
It was a decent car I brought and I pretty much like all of Cadillacs types of cars, although the one I brought broke down somehow. I am fixing it but I still am satisfied. It is one of the best cars out there. It was so shiny and new with a beige or tan color and a nice wood interior by the windows. It was just the perfect design for me. I havent gotten any upgrades yet but I could possibly upgrade the car or personalize it but I am satisfied with the upgrade options. I am happy about how much room the car offers wherein I could fit all three of my children in the car with a guest in the passengers seat without any worries.
Published: February 8, 2017
Mark of New Orleans, LA
Source: consumeraffairs.com

Cadillac offers good and quite a few like vans, cars, suv and lots more. I
Cadillac offers good and quite a few like vans, cars, suv and lots more. I like all of them. They are all great price and great design. I like the leather they use and the colors even like the textures. But they do need a few more updates, like cd updates. I am just ready for like video cd to play on the GPS too. But it was great experience. I really like big cars to fit more people. I need to fit at least 8 people and have space for more stuff on the back of my car trunk, big boxes too.
Published: March 20, 2017
Sophia of Chicago, IL
Source: consumeraffairs.com

The newest Cadillac ATS is very sporty and classy. I love the headlamps and
The newest Cadillac ATS is very sporty and classy. I love the headlamps and shape much better and it feels and looks amazing. Security safety and technology included the very latest developments plus it has a great interior and maximum comfort on luxury with high quality materials and premium appearance. The passenger capacity in this vehicle was perfect for me and my family. There were also many different personalized options that were explained thoroughly to me. They were respectful and professional so I will recommend this company.
Published: March 15, 2017
Holly of Chicago, IL
Source: consumeraffairs.com

2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 wi
2001 Cadillac Seville STS 4 dr - I bought a used 2001 STS in approx 2010 with 96,000 miles on it. I’m a diehard GM man, my father was and my son is. I own 4 GMs at the moment. I’ve been reading these complaint issues, and as much as feel for the people writing them, my car has been running perfectly. I’ve replaced the HUD light as soon as I bought knowing it needed. Later, I replaced the AC Fan motor with an OEM unit and a new battery again OEM just recently as the vehicle had remained in a car storage unit for a year here in Ft. Lauderdale.The car does have a vibration between 64 and 72 MPH and seems to perform best at 80 MPH including best MPG. I love my Cadillac and maintain it to like new showroom condition. I need to replace the turn signal flasher at the moment, but just consumable items. I also noticed the relay for the starter is somewhat discolored due to heat and will replace it before anything happens.
Published: March 14, 2012
David of Ft lauderdale, fl
Source: consumeraffairs.com

Two criminals broke into my garage and stole my locked Cadillac CTS with ea
Two criminals broke into my garage and stole my locked Cadillac CTS with ease. My wallet, purse, license, more than ten credit cards, and many other items of value were in the car, and still, havent been recovered. I called the police and was told that the car would stop in about a half mile. That was not the case. They stopped to get snacks and completely trashed the car, before going on a joyride in circles across town. The police ended up finding the car, one of the criminals was found, the other took off with my purse, which contained once again, my wallet (which contained more than two hundred dollars.), around ten credit cards, both my drivers and military license, and many others valuables. They also found meth in the car. Wonderful. When we spoke to the police about the incident, they had no words. They told us to go straight to the manufacturers about this, as they were clueless how this occurred.How my Cadillac CTS was able to drive OVER fifty miles without keys! When we spoke with the man who broke into the car, he didnt even know how it worked. Meaning that the car drove without any help. He was charged with theft, breaking and entering, and possession of narcotics. he dropped his partner off somewhere before he was caught, we told him we would drop some of the charges if he gave her, and the money up, but he wouldnt budge. His partner is STILL missing with all of my belongings. I would NEVER recommend this to friends or family, or anyone really. After doing research, I have found that this is not the first time that a Cadillac CTS has driven without keys, allowing criminals to get away with thousands of dollars, and other important items. Another customer lost, Cadillac. I will be going to the media and sharing this, to ensure nothing similar to this happens again.
Published: January 3, 2017
Amaya of Springfield, MO
Source: consumeraffairs.com

I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the
I bought a new 2011 Escalade ESV. The rims are rusting and flaking, and the chrome trim package is rusting. Cadillac and the dealership’s response is that its from chemicals put on the road and its not their problem. My Escalade never is dirty. When I drive on snowy roads, its washed immediately. In 45 years of owning vehicles, Ive never had a vehicle with rust problems. I bought an $82,000 Escalade. I have rust issues and I have lived in snow country all my life so I know all about chemicals on the roads. This is my last Cadillac. Dont make the same mistake I did. Stay away from Cadillac. I thought that at least Cadillac would come back with an offer to replace rusting rims and trim at their cost or a discounted price. They made no attempt to rectify the problem. Cadillac customer service very poor and Cadillac is not concerned about your problems.
Published: June 11, 2013
Richard of Gering, NE
Source: consumeraffairs.com

It took me a while to just figure out what I was really looking for in a Ca
It took me a while to just figure out what I was really looking for in a Cadillac because their cars were all good quality models. When I narrowed it down a bit, I still had trouble deciding other features of the car which were also varying. I got a sleek, classy DeVille in a dark blue color that isnt too flashy but still retains the prestige of a cadillac. It has a tan leather interior with heated seats as well as settings that can stored for up to 2 drivers. Its passenger capacity is up to 5 people with a driver, passenger seat, and 3 people in the back, although it might be a bit of tight squeeze, but that has not been an issue. The actual specs and parts of the car were not really a great concern of mine considering I wanted to keep the car the way it is for a while.
Published: March 25, 2017
Jacob of Elizabeth, NJ
Source: consumeraffairs.com

2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/m
2011 Cadillac SRX Luxury Collection Delegance - Anyone who buys this year/model car should beware of the issues. I was fortunate enough to unload this car and I couldnt be happier that I am rid of it. It was in the shop at least once a month after the warranty was over. I could not afford to keep taking it to the mechanic for one thing after another and there are no decent warranties available to cover it over 60k. I drive a lot (obviously its a 2011 and it had over 70k when I got rid of it). Cadillac should offer a much longer warranty if they are going to sell a crossover or any other vehicle that needs repairing as much as this. There is no piece of mind with this car. The navigation was always broken and the pop up screen is a joke. The starter was fixed twice, the water pump was bad, the belts were bad, it overheated constantly, it was making thumping noises toward the end so I knew the transmission was about to go. If Cadillac considers elegance as waiting for another tow truck, then they did a good job. I couldnt wait to get my new Land Rover but I dont think I will ever get out from under that Cadillac.
Published: June 2, 2014
Kevin of Ft Lauderdale, FL
Source: consumeraffairs.com

CUE stop working. Just like so many others out there who have left reviews
CUE stop working. Just like so many others out there who have left reviews on the Cadillac CUE, I am angry. This is my first Cadillac, and I am very surprise that GM has not addressed this issue. I have own other GM products, which I have been happy with in the past, but this issue with the CUE makes driving my 2016 SRX somewhat dissatisfied.
Published: October 22, 2018
Daryl of Brandywine, MD
Source: consumeraffairs.com

I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, it
I purchased a brand new Caddilac ATS in Sept 2014. In only 13months now, its been back to the dealer 7 times for vehicle problems. 3 times were recalls of which there was a recall on the recall!! Since Sept 2015 there has been a HORRIBLE EXTREME ODOR coming from the heating/air system. Called GM several times, after 5 calls Im still waiting for a callback to resolve this problem of a HORRIBLE smell thats making me sick!!! At this point, Im going to hire an attorney!!! GM NEEDS TO BUY THIS CAR BACK!!!
Published: November 3, 2015
Denise of Pittsburgh, PA
Source: consumeraffairs.com

In April 2006, I purchased Cadillac STS V8, 1G6DC67A760130685/130685, from
In April 2006, I purchased Cadillac STS V8, 1G6DC67A760130685/130685, from your Agent in Oman (Oman Technical Establishment). The navigation system was out of date and the TV reception was very poor. We took the car to the agent for repair. Unfortunately, they were not helpful and their reply was unsatisfactory. They told us that the TV reception is poor in all STS model and that they have no solution to it. With regard to the navigation system, they told us that we should pay considerable amount for updating it. The car was returned to us.At the beginning of May 2012, the audio system in the car stopped working. We took it for repair. Unfortunately again, the agency told us that they do not have a technician to repair it. Instead, they would send the car to Dubai to get the audio system repaired there and it would take 3-4 weeks to get it back. We asked if the agent will give us a car for our usage during the period of repair, but they refused. The car was returned to us. Navigation system, TV reception, and audio system are not working in our car. The agent did nothing to get our complaints solved. How can a GM sole agent in the country without a technician to repair the audio system and TV reception?
Published: July 7, 2012
Yahya of Muscat, Other
Source: consumeraffairs.com

I have a 2005 Cadillac CTS 3.6L engine with less than 87,000 miles on it. A
I have a 2005 Cadillac CTS 3.6L engine with less than 87,000 miles on it. About 2 weeks ago, a screw had somehow backed itself out of one of the gears and caused major damage to my vehicle. The valve cover is shredded, cracked cylinder head and a piece broke off the cast iron timing chain cover. I reported it to Cadillac in hope of them standing by their product and customer loyalty and in turn they have said its not covered under the powertrain warranty. At Cadillacs request, I had the car towed to Don Massey Cadillac because they were supposed to have a reputation for good customer service. That is very wrong. They took almost 5 days to look at my car and give a diagnosis.Now the mechanic that is going to fix the car is on vacation and has three weeks of work before he could get to my car. If the dealership would have looked at the car in a timely manner the mechanic could have looked at it sooner and at least got the parts ordered. I am now going to be at least another month without my car because Cadillac wasted my time. I will NEVER buy another Cadillac or GM product. This car has never been abused or had modifications done to it. Every oil change has had synthetic oil put into it. I am very dissatisfied with the Cadillac brand of luxury. There is nothing luxury about how they treat their customers.
Published: July 16, 2013
Khristan of Southfield, MI
Source: consumeraffairs.com

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in J
Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150. As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system. After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.
Published: January 9, 2020
Laura of Mississauga, ON
Source: consumeraffairs.com

I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Neve
I bought a used Cadillac SRX 2015 last month & had NO IDEA that Id Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!
Published: February 23, 2020
Kriste of Quinlan, TX
Source: consumeraffairs.com

New run flat tires installed on 2016 Cadillac. If they get a flat you must
New run flat tires installed on 2016 Cadillac. If they get a flat you must buy and install a new tire at a cost of $300.00 plus they cannot be repaired and this is not considered a road hazard defect under warranty description. This is not made known to the buyer as a fact until you get a flat that should cost about $30.00 to repair on all older type tires. The sad part is if you get another flat tire by a nail or anything else you would have to buy another new tire. The car does not come with a spare or tools to change your tire.
Published: April 10, 2016
Dennis of Orland Park, IL
Source: consumeraffairs.com

Cadillac had several models to choose from which made it nice. The salesman
Cadillac had several models to choose from which made it nice. The salesman showed me every one of them. I appreciated the fact that he educated me on every single car I asked about. Cadillac has base models but they also offer the coolest upgrades in the automotive industry. They have more upgrades coming as well. All of the Cadillac cars are beautiful so it was easy to choose. I love the way all the models look and how all the features really stand out. Several of the models are roomy for passengers. They did their homework when it comes to being roomy.
Published: February 16, 2017
David of Sacramento, CA
Source: consumeraffairs.com

I love the Cadillac SRX car. It rides nice, is very luxurious and affordabl
I love the Cadillac SRX car. It rides nice, is very luxurious and affordable. It has a touchscreen control display, leather interior and a panoramic sunroof. Its American made and uses flex fuel which is cheaper and better for the environment. It also has a great stereo. However, it doesnt have air conditioned seats and it doesnt get great gas mileage. Im not thrilled with the color choices and would prefer more choices. It doesnt have a built-in DVD player as well.
Published: June 27, 2018
Doreen of Bronx, NY
Source: consumeraffairs.com

Very Comfortable to ride in. The overall experience of a smooth ride. The s
Very Comfortable to ride in. The overall experience of a smooth ride. The seating is spacious. Body style is sleek and eye catching. Appreciation of the bose system produces a great sound. It handles very well over the road. The automation of the seat adjustment and the back lumbar gives you a more relaxed experience while driving. During the colder days to be able to heat the leather is rewarding.
Published: December 6, 2019
Shirley of Houston, TX
Source: consumeraffairs.com

BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injecti
BOUGHT 07 cts in 2010. At 34000 miles replaced 3 engine coils, fuel injection cleaned and replace all filters. In Sept of 2013 replaced radiator with hoses and Trans and water pump... In Jan 2014 replaced all 6 coils and plugs... now the recall for the airbag sensor was fixed in 2011 and has gone bad again and Im fighting with corporate to cover it again!!! $7000 later and they have the nerve to charge me 400. I told them, no you cover it, this has nothing to do with wear and tear. Not only that but 6 forums have said this is a problem around 80,000-85,000 miles, guess who has 81,000 me! The dealer is telling me to fight and not stop because they feel the same way I do! Corporate will not budge. I spoke to a lawyer who informed me since they are aware of the problem and refuse to warranty the sensor if I get into an accident I can sue the hell out them! Im 3 steps away from calling channel 7 news and channel 11... Its time Cadillac corporate gets put on blast! I have no problems showing receipts to show what kind of car I got stuck with! One more thing Cadi converter and power train and alternator was replaced also under warranty... This is by far the worst car anyone could own!!!!!!
Published: September 11, 2014
Jaime of Long Branch, NJ
Source: consumeraffairs.com

Before I go into my review...I should have known! I am the sucker! GM has a
Before I go into my review...I should have known! I am the sucker! GM has a great marketing Dept. Years ago, my dad owned a 2000 Seville DHS Sedan. It had major issues with door actuators and ignition key jamming. Cadillac of Troy charged my dad big money to fix. It never got fixed. I remember the ignition key jamming a week before we sold that car after dad passed away. Our mom had a 1998 Cadillac Eldorado STS 2 door coupe. She hated that car and sold it. Said it was a piece of junk. So after both our parents pass away, what do I do??? I buy me a 2010 Cadillac SRX Performance Edition AWD. A week after I bought it, it rained real hard. I had swimming pools in the driver’s side and passengers side. I bought it used BTW. Researched roof leaks to find out 300,000 of these had the same issuer and there was an ongoing class action suit by people vs the state of California. Didnt help me, I am in Michigan.After I hollered lemon law, the used car dealer finally goes ahead and fixes the roof leak. Took them two months. I get the vehicle back and check engine light goes on. I have a P0017 code, possible bad timing chain. Finally after crying for 4 months, I get the warranty people (GWC Warranty) to finally fix my timing chain. WoooHhhooo!!! Dont get your hopes up too soon, for a week later, I have a P2135 code. Cadillac forums tells me I have a bad TPS sensor, but its better to replace the throttle body for its all built in. I do that.Three days after new throttle body I get a P0442 code. Possible bad purge valve solenoid sensor. Replaced that too. Did it myself. Got the parts online from BOSCH. Didnt feel like renting another car for a week while the warranty people Fixed my Cadillac. A week later I have a P0455 code, EVAP large leak detected. Now I have an appointment with Suburban Cadillac of Ann Arbor tomorrow 11/15/18 for them to run a smoke test to pinpoint what exactly is wrong with my Cadillac. Not fixing it. Mind you just the test, hopefully I go from there. Praying the good Lord shines luck my wait and the darn thing runs trouble and worry free for 1 year. For paying $13,999 USD with a service warranty putting it at $16,000 I was hoping for better reliability than this.
Published: November 14, 2018
Suchet of Troy, MI
Source: consumeraffairs.com

I have had the brakes worked on 3 different times in less then 2 years. The
I have had the brakes worked on 3 different times in less then 2 years. The dealer has worked hard but brakes still make noise. The seats are so uncomfortable. Because of it I would never buy another Cadillac SRX or any other if the seats are the same.
Published: February 13, 2012
Becky of Foley, AL
Source: consumeraffairs.com

I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice
I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice our low beam lights getting dim to the point that driving at night is next to impossible without the high beams and we were trying to figure out how to come up with the money to get our vehicle’s lights repaired thinking it was just something that happened over time. Recently 02/24/20 we received a letter in the mail that GM was offering to reimburse customers up to 800.00 per headlight who had spent money out of pocket to get the issue corrected. Well my first thought was great we don’t have to worry about how we are going come up with the money because GM is acknowledging that this is an issue on their end and we could just take our vehicle to the dealership show them the letter and they would fix our lights. WRONG! When I called the dealership we were told GM would NOT pay upfront for our repairs although they are AWARE of the issues with the SRX’s headlights. They are only willing to reimburse after repairs are done which could cost the customer up to 1,600.00. So my question next was what if the customer cannot afford the expense upfront? GM’s answer was, SORRY WE CANNOT HELP YOU....I cannot explain how taken advantage of I felt, Shame on you GM. You acknowledge upfront the problem is moisture related issues causing headlights that you placed in these vehicle to fail but you will only reimburse those who can afford to have them fixed first on their own if then.... During research I read reviews where some people have been waiting months to get their money back. I am not sure what is going to happen in my case but for anyone reading this review please beware. It is unacceptable how GM treats its customers and their their regard for customer safety. I will NEVER purchase another vehicle from them!
Published: March 4, 2020
Tereasa of Burlington, NC
Source: consumeraffairs.com

I really like the Cadillac brand of cars. They have a variety of luxury and
I really like the Cadillac brand of cars. They have a variety of luxury and appealing new cars to choose from and also for upgrades. They offer a variety of cars from small to full-sized and SUVs. Very stylish, classy and nice looking cars. The passenger capacity is good. The vehicles are very spacious and they have plenty of room for a lot of passengers. Its good for family and friends. I would definitely recommend. Its a good car to drive.
Published: February 1, 2017
Tina of Charlotte, NC
Source: consumeraffairs.com

Drive shaft center support rubber grommet deteriorated causing a thumping n
Drive shaft center support rubber grommet deteriorated causing a thumping noise when accelerating. Cadillac said no replacement parts are available and I need the entire drive shaft. Drive shaft part alone is between $680 to $800 depending upon VIN. This part is a Carrier Bearing, for the rest of the world, and they have been available from every manufacturer I can think of $60-$70. And the Cadillac dealer sends me their new car literature?
Published: March 25, 2015
Ralph of Quinlan, TX
Source: consumeraffairs.com

We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintena
We are the original owner of a 2013 Cadillac CTS Coupe. All of our maintenance has be done at the dealership with an impeccable service record. Recently we had the car towed because it wouldnt start. We were told that the valve dropped from the top of the motor into the cylinder causing catastrophic damage. Also, were 6 months past warranty and that the cost would be $14,000. I cant get anyone to tell me why this would happen and how could a Cadillac with only 70,000 miles have a complete engine failure. The reason we went with Cadillac is the expectation of quality and service.
Published: September 25, 2019
Tony of Mesa, AZ
Source: consumeraffairs.com

My Cadillac is a goldish color and black and it has beautiful tires and the
My Cadillac is a goldish color and black and it has beautiful tires and the rims are gold as well. This car is one of the best cars I could possibly have. It has a child protection car seat and airbags and it stops when it senses a car wreck. The passenger capability is very good as well because it has a safe proof belt as in seatbelt because in case of an accident it actually holds everything down. Driving is very easy. The car is faster with the new oils and much safer and you can drive anywhere as possible as you want even in mountains and snow sometimes and rain. It is very amazing and I would suggest this car to anyone if possible.
Published: February 2, 2017
Amy of Miami, FL
Source: consumeraffairs.com

I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the
I purchased a 2010 Cadillac SRX in December of 2009. Four years later, the cars hood had bubbling of paint where the aluminum meets the paint on the hood. I watched it increase for 2 years and to prevent any rust from forming took it to Perfect Ten Auto Collision to have it repaired. Then I heard about this happening because Cadillac had used a lower grade aluminum around the hood that butts up to the hood paint. It cost me $789.61 to have this fixed. I would just like to know if Cadillac is responsible in any way for the damage?
Published: December 1, 2016
Christine of Commack, NY
Source: consumeraffairs.com

There is a saying that “car salesmen are the worst people in the world”
There is a saying that “car salesmen are the worst people in the world”. Now that may not be true for all of them, but that saying runs true for the salesmen at Delaware Cadillac. I will try to make this as short as possible, but I wish would have read something like this before I did business with that devil dealership. I had an ATS and made the mistake of leasing the vehicle its first year out. It was nothing but problems, so with 6 months left on the lease Michael ** at the dealership said he would get me out of lease and into a new one. I did not want to do this, but the tires were shot on my original ATS so I caved in. Now that being said, all I asked for on the new vehicle was normal non garbage run flat tires. Well I did not find out until a year into the lease that ** gave me a vehicle with run flat tires. When I called to discuss this he said “it was a mistake in the paperwork and I could bring the car there (an hour away) and they would fix it. He wouldn’t send me to my local dealership because they save money on the parts. I also had the cue system break and it took almost the entire summer to get the part in and working again, so basically went the whole summer without air conditioning. Lastly ** tried to get me when I turned the piece of ** car in. The vehicle came with 4500 miles on it and I was allotted 15k a year. ** explained to me that I could turn the car in and the original 4500 miles wouldn’t count. Well when I turned the car in the evil devil piece of ** Mike sent me a bill for $700 of over mileage charges. I had to get a lawyer involved and General Motors ended up seeing it was a scam and I did not have to pay, yet they wonder why people go crazy. I have waited almost 5 years to write this review, karma will come around and get ** back, I hope he starves but this review is a start. If I can stop at least one person from buying or leasing from this dealership then I have done my job.
Published: October 24, 2018
Rich of Trenton, NJ
Source: consumeraffairs.com

I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was fo
I have a 2009 Cadillac SRX AWD Sport (top of the line!). The sticker was for $52,170. It is the most expensive piece of crap I have ever purchased. But I am stuck with it because the CARFAX and Repair history, basically, makes it non-tradable or sellable.This car has been in the shop about every 2 1/2 weeks over the 2 years I have owned it. 46 issues have been fixed or replaced. I called Cadillac Customer Service for help. I was assigned a District Rep, who does not call me back, and never answers his phone when I call. He has been dodging me for over a month now. I want my B2B warranty extended to cover the stuff that keeps falling off, because I only have 3k miles left on the factory B2B, and the extended GM warranty does not cover things like trim, vents, handles, doors, etc.The district rep said When you make as many cars as Cadillac, some of them are not going to be perfect and then proceeded to get me to hang up the phone. I have not gotten to speak with him since. I guess, once Cadillac has written you off, you are dust to them. The dealership has been wonderful but GM/Cadillac, not so much. Some of the things had to be argued to get it fixed.
Published: October 12, 2011
Rich of Earth City, MO
Source: consumeraffairs.com

My car has a Vin number that is described in the service campaign #99086. I
My car has a Vin number that is described in the service campaign #99086. I have a blown head gasket and leaking coolant in the described campaign. Note none of the vin numbers described in the campaign have had formal recalls issued. My Vin numbers last 8 digits **. I have a work bench work history on my car from Cadillac. The campaign was issued in 2002. My car was never corrected. Miles on car is less than 80k. Northstar engine, Local Cadillac dealership in Bentonville, Arkansas states since no formal recall on my vin number they must get approval from their gm rep. Gm rep has called and denied the repair. I have filed service claim with Cadillac. Please help.
Published: June 23, 2014
Todd of Bentonville , AR
Source: consumeraffairs.com

Cadillac is a luxury brand everyone will love. They combine good looks with
Cadillac is a luxury brand everyone will love. They combine good looks with advanced technology, great craftsmanship and reliability. They transform every drive into a masterful experience. They have coupes to sedans to v-series to crossovers to SUVs. You can personalize almost every aspect of your vehicle, from the color to the wheels to the trim. Also, you can personalize the floor mats to the sound system, from media system to navigation. The escalade can carry up 7 people. The front and second-row seating have captain chair and then the third-row seating is a bench style which will fit another 3 passengers.
Published: February 18, 2017
Heather of Lancaster, PA
Source: consumeraffairs.com

Im lucky to have this car. Its a regular sedan - two in the front and two i
Im lucky to have this car. Its a regular sedan - two in the front and two in the back. It looks great and the design is top notch. Its attractive and sleek. I get compliments from other people, too. I cant complain. There are other cars with more seats and they have all kinds of sedans and crossovers to choose from. And there are different versions of these cars. If you have the money you can upgrade to make the car flashier but its expensive. You can go from the Cadillac CTS to the coupe.
Published: February 8, 2017
Jack of Tampa, FL
Source: consumeraffairs.com

Cadillac offers a variety in types of vehicles that would meet your needs f
Cadillac offers a variety in types of vehicles that would meet your needs for both luxury and style. It is a brand that in my opinion you cannot go wrong with. The appearance of Cadillac vehicles are outstanding. The features are also top of the line from GPS to rearview cameras and self parking. I love the space that you get with Cadillac. I am always very comfortable with the amount of space that I get in my vehicle even with a car full of people.
Published: March 14, 2017
Tyrus of Jackson, MI
Source: consumeraffairs.com

I have owned Cadillacs my whole life, used to be a good car back in the day
I have owned Cadillacs my whole life, used to be a good car back in the day, Now I think they are made in China. In my yard I have now a 2001 DTS, a 2006 DTS, a 2008 DTS and my latest a 2013 SRX4. I bought this car at TnT moros in Lumberton NC with 77k miles, bought it on a Saturday in Feb and on Monday the cue went out. Since then it has started to spiderweb so you cannot even read it. I have been a loyal Cadillac owner for over 50 years but I am done now. I will start looking for an Acura. Anyone interested in my Cadillac collection, let me know. I will sell them all very cheap.
Published: May 25, 2019
Betty of Rockingham, NC
Source: consumeraffairs.com

I purchased a Cadillac SRX and was very excited at the time. Little did I k
I purchased a Cadillac SRX and was very excited at the time. Little did I know I was fixing to have regrets. Cadillac used to have a great reputation but not anymore. I have a car that only has 49000 miles. Bought it brand new and its been in service dept 3 times each time for a week for their poor craftsmanship. They could care less how long you go without a vehicle. Will not provide a loaner. I know friends with a Lexus, BMW get loaners and treated like they care. The problem is Cadillacs faulty design in the sunroof water cant drain properly so it runs into the car shorting out electrical. This happened not once but twice. Now I cant see at night unless my lights are on bright because of anther faulty design. Headlight covers retain moisture and become faded and cloudy. A class action lawsuit is ongoing but they are telling me I have to pay $1000 out of my pocket. I dont Think so. When I wreck because of this a lawsuit will be placed on Cadillac. They cant pick and choose who they will take care of. As Im typing this my car sits in the service dept while they dont care. Johnson motor co wont even call back. I may as well bought a cheap piece of **. It wouldnt have been any worse but better. I wouldnt have paid as much to be SCREWED!
Published: January 7, 2020
Laura of North Augusta, SC
Source: consumeraffairs.com

Cadillac has all ranges of models to a two door convertible to a best in cl
Cadillac has all ranges of models to a two door convertible to a best in class full size SUV. The quality is also maintained throughout their lineup. The interior and external design are best in class. They are at the top in their SUV line, and their cars are beginning to compete with the Germans Cadillac has a wide variety of personalized options from color to entertainment to overall upgrades, even though their base models are excellent. Also, every model of car or SUV are as spacious as any competitor. They tend to run big without compromising on style and performance. It seems at least 10% more roomy than our former Expedition.
Published: February 18, 2017
Jeremy of Oak Harbor, WA
Source: consumeraffairs.com

I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its
I have a 2004 Cadillac Deville DTS. I bought it with 8,000 miles. Now, its 150,000 miles and mostly highway miles. Further, its always garaged and in immaculate condition and religiously maintained at dealership. But three window regulators required replacing, including both rear doors. Now, the drivers side rear door needs a regulator and/or a control module. That door has to be manually locked or unlocked now. I have no kids, and I live alone. No one uses that door but me to carry groceries. Estimate again is $500 or so. I planned to replace this car at 200,000 miles. I have not decided that Im willing to spend another $500 on the windows and door locks. Mechanical problems at this mileage would be acceptable to a degree. However, the same failures of electrical components that secure the vehicle and passenger safety are unacceptable for a vehicle of this promoted quality. My replacement car will not be a GM vehicle.
Published: February 23, 2012
Steve of Clovis, NM
Source: consumeraffairs.com

I think the Cadillac is one of the most beautiful vehicles there is. They h
I think the Cadillac is one of the most beautiful vehicles there is. They have a high class look and the interior is always immaculate. They are always one of the first to upgrade to the highest quality of merchandise and are always up to date. The technology is always high class and superb, and I am always happy with the newest gadgets they have. They offer a very good variety of cars and I was very happy when Cadillac started making bigger vehicles. I have a very big family and want to stay with the Cadillac brand but definitely needed the space. The only problem I had is my Cadillac caught on fire eight days after I had it.
Published: February 3, 2017
Rebecca of Wichita, KS
Source: consumeraffairs.com

Bought my SRX last year. I have spent over $600 have both bulbs replaced tw
Bought my SRX last year. I have spent over $600 have both bulbs replaced twice and now the passenger side is out again. Received a letter over the weekend about the moisture in the light itself. Took it to the dealership and was told that I needed both changed and new bulbs that would be covered by GM. Then I was told that I had to pay $1,500 to the dealership and file a claim with GM for reimbursement. WHAT A JOKE! If their certified tech at their branded dealership says they need replaced, why am I paying anything? Furthermore, EVEN IF I am to pay for something and wait for reimbursement, why is the LABOR and PARTS? The parts are coming form GM WHO IS REIMBURSING ME! Ugh.
Published: March 4, 2020
Ryan of Corryton, TN
Source: consumeraffairs.com

At first it was great, but then the lower part of the screen would no longe
At first it was great, but then the lower part of the screen would no longer sense your touch. After a couple of weeks it just stopped working altogether by touch. Fortunately the steering wheel and the verbal command still works for changing the channels. Shame on Cadillac for putting a pile of crap in a flagship car line.
Published: September 16, 2018
Walt of Harrisonburg, VA
Source: consumeraffairs.com

I own a 2002 Cadillac Deville. I have had continual problems with all of my
I own a 2002 Cadillac Deville. I have had continual problems with all of my automatic windows. Basically, all four windows have broken at least once in the three years I have owned this car. The windows go down, but they will not go up. I have had at least two or three of these windows fail at least two times. I have had one window fail 3 times. The cost of repairing these windows is approximately $300.00 to $400 a piece. I have come to learn (from the Frank ** Service Manager) that this particular is a well known design flaw with the Cadillac Deville. They have seen this issue with many customers on a repeated basis. I think this demonstrated a design problem with this car and has nothing to do with normal wear-and-tear. First, GM should be ashamed of not fixing this issue and having a recall. I would like to get a refund for my latest repair. I have no problem contacting my local FOX TV affiliate in Dallas/FW and make them aware of this issue. They have a reporter that handles issues such as these. I will send you my latest repair bill for $500.00 and then I will sell this car. What a disgrace of a product.
Published: March 2, 2012
James of Fort Worth, TX
Source: consumeraffairs.com

Cadillac had an assortment of cars to choose from. I grew up on Cadillac. A
Cadillac had an assortment of cars to choose from. I grew up on Cadillac. A father told to when I was a child. So I thought I will keep up the tradition. I love the interior design of the Cadillac. I like the customization to the chassis that we ordered from the showroom. It has a unique design that is noticeable worldwide no matter where you go. I definitely look forward to buying another one. Although we have very few customizations the dealer offered various promotion packages that allowed us to customize the ceiling, the color of the car, the interior even a sunroof. I was more than satisfied with my purchase experience. It was the sedan so there was plenty of seating for me and my family. Were not a very large family in terms of physical size so it offered more than enough seating space leg room all that we needed.
Published: March 26, 2017
Matthew of Seattle, WA
Source: consumeraffairs.com

I leased a brand new 2013 Cadillac ATS, four cylinder 2.0 turbo. According
I leased a brand new 2013 Cadillac ATS, four cylinder 2.0 turbo. According to Cadillac the fuel consumption is 21/31. That is a lie! I have 10,000 miles on the car after a year and I am getting about 18 miles per gallon. Best I ever got was 22 going from Fort Lauderdale to Orlando, all highway. They simply lied to the consumers. The government needs to step in and fine them. If there is a class action lawsuit on this, I would like to join!
Published: November 21, 2014
julius of Davie, FL
Source: consumeraffairs.com

I bought my 2013 SRX used at a reputable dealership in August 2016. It had
I bought my 2013 SRX used at a reputable dealership in August 2016. It had 39,000 miles, one owner, and a clean Carfax. I was in love! During the signing of paperwork, the finance manager asked me about the extended warranty and explained to me that I might want it because it was already used, but my choice of course. I am SOOO glad I took it because it has saved me twice already! In August 2017, I had to extensive work done to the transmission. I was without my car for 2 weeks while that problem was solved. In February 2018, just 6 months later, I was on my way out of town. I pulled out from a stoplight, accelerated to 45 and all heck broke loose. I heard a bang and felt like I had run over something. Every light on the instrument panel turned on, I lost power steering, brakes, and the engine was knocking. I managed to steer it to a median where it completely died on me. I called OnStar, got it towed to the dealership, and waited to hear what was wrong. Four days later, I am told that it dropped a valve and I would need a whole new engine. It only has 54,000 miles!!! Is this the kind of shotty product that Cadillac is putting out now? I am beyond frustrated! If it wasnt for the additional warranty that I purchased, I would be without a car because I couldnt afford the cost of a new engine. I do not understand how a company that is supposed to have this great reputation is now putting out vehicles of such poor quality. The customer service with Cadillac is awful as well. You cant get anyone to answer a question in a straightforward way. This was my first and last Cadillac. I love the car, but I cannot have this stress or an unreliable vehicle transporting my family.
Published: February 20, 2018
Laniese of Mobile, AL
Source: consumeraffairs.com

I purchased a 2012 Cadillac SRX with navigation package in February 2012. U
I purchased a 2012 Cadillac SRX with navigation package in February 2012. Upon first use, the navigation system placed me about 1/3 mile away from destination. I contacted the Cadillac dealer and they verified the problem. The dealer ordered a new navigation disk but the same errors occurred. The dealer tested the navigation system on other SRXs on the lot and all had the same problem. The dealer contacted the Cadillac representative who said that nothing would be done until the 2014 model year. I noted that the navigation system instructs the driver to make wrong turns which could result in a fatality if the driver was to enter the wrong way on a one-way street. Cadillac would not correct the problem! The Cadillac rep said that Cadillac plans no correction. If I learn of a fatality, I can document everything stated above.
Published: June 1, 2012
Thomas of Prospect, KY
Source: consumeraffairs.com

Cadillacs are the brand of many centuries, with lots of power, stability, a
Cadillacs are the brand of many centuries, with lots of power, stability, accommodation, etc. Cadillac has so many models I cant even name, but they have great cars (selections) to choose from. Various upgrades of the Cadillac brands vary from which make and model you choose to drive, or maybe even just test drive, cause when you step foot into one, then the adrenaline rush varies by what you would want in any brand of this great, longtime brand, with lots of media speculation. The brands passenger capacity has the most capacity in the great Cadillac Escalade, so it all varies with the model you would ask for, you have to know what you want in this great company of cars, so the choice is yours, SUV or regular. The distinct appearance of a Cadillac goes to show you quality arithmetic, in every make and model of a Cadillac, especially Cadillac CTSs, in which I believe is 2015s best model on Cadillacs behalf... so there you have it--integrity with just about any Cadillac model, new or old. So go out and buy a new or used model today.
Published: February 22, 2017
Victor of Dallas, TX
Source: consumeraffairs.com

The GPS quit working. I thought it was a scratched disk or something simple
The GPS quit working. I thought it was a scratched disk or something simple because the radio and CD player works fine. I went to the Lexington dealer and they told me I would have to replace the whole unit at a price of $4700 plus installation. I bought the Platinum Escalade in 2009 for over $70000 with just 60000 miles. Im upset.
Published: March 16, 2012
Kevin of Winchester , KY
Source: consumeraffairs.com

We purchased a 2014 Cadillac SRX and have been very delighted with its ride
We purchased a 2014 Cadillac SRX and have been very delighted with its ride, performance and overall comfort. One year after we purchased it our rear power liftgate stopped working. I looked online for an answer to this issue and was very disappointed to see that the issue is an ongoing problem with MY 2010-2015 SRXs. I also discovered this issue is far more serious. Apparently there are drain tubes along the top on both sides inside the car. These tubes clog and cause water to instead run off back into the car soaking the front carpets, rear carpets and more importantly the control module for the rear power hatch which is located in the spare tire compartment. It was easy enough to open the rear hatch manually and also get to the module I understand, I can replace this, however the most disappointing issue overall is that Cadillac is aware of this issue from numerous complaints previously but refuses to step up and both recall and repair this issue. No wonder Cadillac has an overall satisfaction rating of 2 Stars. I would be very interested in joining a class action lawsuit with other SRX owners to force GM to fix this and cover all costs. It could be like the strut issue they are being sued for and someone may have to die before they decide to spend the money to do so! A month ago the tailgate started coming down on my girlfriend who was reaching in the back for something. Had she not noticed and got out of the path of the door this could have turned out a much worse story. I now realize this was the beginning of the circuit board deterioration as it quit just a month or so later. This issue obviously also hurts any resale value we had which was also an important part of our decision in purchasing the SRX. Anyone reading this that may have any info on a possible lawsuit please feel free to advise us so we may jump in. I am beginning to understand why American products are losing to our foreign competition. GM, the right thing to do is to step up for the Americans that you are supposed to represent and that put you on the map to start with, so admit this default, recall and repair this issue for us all at your expense and let us get on with our lives. Otherwise, I will never purchase another GM product again!
Published: December 24, 2018
Marshall of Thomaston, CT
Source: consumeraffairs.com

Was happy to purchase previously owned 2013 Cadillac SRX in November 2016.
Was happy to purchase previously owned 2013 Cadillac SRX in November 2016. Also purchased extended warranty. Wish I would have done more homework before this purchase though now in hindsight viewing the many complaints about the touchscreen CUE is so disheartening. I, like many others, have a touchscreen that wont work even after hard reset attempts per GM instructions. Waiting a week before I can even get into the dealership for this issue. Learning this is not covered in warranty, even extended is sickening. There should be a class action against Cadillac for this faulty part placed in my vehicle. As soon as I pay this car off no more GM or Cadillac cars for me! They have lost my trust.
Published: June 24, 2017
Megan of Columbus, OH
Source: consumeraffairs.com

Cadillac looks very luxurious and delightful. I enjoy the comfort it gives
Cadillac looks very luxurious and delightful. I enjoy the comfort it gives and the technology the most. Its very beautiful and simple yet evolutionary. I love the sleekness each model gives. It is so much different than others. Such as one is made for families while others may be made for romance or business. I do not often contain passengers in my car but when I do my guests seems to love it. My model may only carry 5 passengers but overall its great. The GPS is great and it gives such accurate information. I never get lost anymore. The speakers are crisp and clear and the airbags are regularly checked. I love how regular checks are free and so are the repairs.
Published: February 15, 2017
Gina of Fort Lauderdale, FL
Source: consumeraffairs.com

This brand has a good selection of models to choose from whether it be 4 do
This brand has a good selection of models to choose from whether it be 4 door, one, 2 door, or sports type car. I like to have a fun car and I like to buy something that gets my friends and family attention so having a Cadillac is a eye catcher within itself and I like that. The car is totally loaded and has everything a car seeker with prestige could ask for. Its style and easy to maneuver. The color is shiny and holds its coloring so when it is dirty it does not even look that bad. The system in the car sounds good for an manufacture system. I trust the brand and I like the way it flows when I drive it and the attention I get from driving the car. I love the cd player and I like being able to take along my phone and use it in my car to hear different tracks. I like that the model every year is adding different options for their customers to select from. Now this kind of car is not really for the whole family if you have a lot of children and even though I have the grandkids it is enough room for everyone to safely fit into without being squash.
Published: April 6, 2017
Priscilla of Tallahassee, FL
Source: consumeraffairs.com

Cadillac is a very classic and sleek car. Its very smooth to drive and rea
Cadillac is a very classic and sleek car. Its very smooth to drive and really the safest car I ever bought. These car are always roomy and its great for large families. You never feel squished and uncomfortable and never have to go to a rest stop to stretch your legs. Its always a relaxed drive. I also like the inside and stereo. You are able to customize your car as they have many option available for you to choose from which is great way to express yourself. I love the brand. Its not as pricey as other cars and I cant recommended it enough.
Published: January 25, 2017
Tania of Encinitas, CA
Source: consumeraffairs.com

I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in
I purchased my first Cadillac (2015 SRX with approximately 20,000 miles) in December 2016. The CUE system was replaced in January 2017. Also in January 2017, 2 emissions related sensors had to be replaced. Later in 2017, another sensor had to be replaced. In October 2018, both front end wheel bearings and windshield washer sprayer had to be replaced at about 58,000 miles. In January 2019, the purge solenoid thingie had to be replaced at about 65,000 miles -- a recall that wasnt officially classified as a recall. In May 2019, my car wouldnt start as if the fairly new battery was dead. Dealer ran a diagnostic check. No problems were detected. Now at almost 72,000 miles, the CUE system is malfunctioning again. I plan for this to be my last Cadillac. I am now shopping for a Hyundai, Toyota, Nissan, Honda or any other dependable brand to replace this Cadillac lemon.
Published: August 7, 2019
Lee of Lake Charles, LA
Source: consumeraffairs.com

I purchased the 2015 Cadillac Escalade SUV before it came out. I purchased
I purchased the 2015 Cadillac Escalade SUV before it came out. I purchased it in Aug. of 2014. I was so happy to be one of the only people in my area to drive the new model Cadillac Escalade. Everything was going great until I noticed the transmission slipping when I hit the gas. I took it into the nearby Cadillac dealer in Burlingame CA. They are called PUTNAM Cadillac. I pulled up to the service line. After I told them I was having issues with transmission. They told me to wait. I waited 20-30 mins later ask what happened. They told me, You didnt buy your car from us so just keep quiet and wait until we are ready to help you. Wow this was a shock to me. I couldnt believe a big brand company would say something like this.They kept my care for a 1-2 weeks and told me the slipping is normal. I had no choice but to believe them. I am not a mechanic but Im sure I know when a transmission slips. Anyway I took off. Also the navigation was freezing and the steps were not working properly. They also replaced the electrical harness said it was bad.Then 1 month later the steering started clicking. Long story short after 4 visits to the same dealer. They ended up replacing the complete steering console. NOT SURE WHY THEY WOULD HAVE LET ME DRIVE. MY FAMILY AROUND ALL THIS TIME IF THEY KNOW THE PROBLEM COULDNT GET FIXED. I could have gotten in a accident and took my family with me.Since I purchased this car for the family. After all the problems I had to buy my wife a minivan (while still paying for the Cadillac payments) because she didnt feel safe in the Cadillac. She didnt even let me take the kids anywhere. So I ended up purchasing a truck so I could safely drive my kids around and not loss my marriage over the Cadillac.After they replaced the steering console the clicking went away but now the steering console is loose. Wow what the hell is going on here. If this is not a lemon vehicle then I dont know what is. I just got off the phone with Cadillacs rep. They said, What do you want?. I told them I want my money bad at the least (minus any wear and tear. Im a very fair person, but I dont want to be taken advantage of.). They said That is impossible, but we will forward your info to the higher ranked people in GM. So I will wait to hear from them and see what they say. I will keep this review updated every time I speak to them so everybody will know how it is to deal with a lemon vehicle with GM.
Published: August 23, 2016
Isahak of Redwood City, CA
Source: consumeraffairs.com

Cadillac goes the extra mile in making sure you get the most value for your
Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.
Published: April 12, 2021
Gary of Buffalo, NY
Source: consumeraffairs.com

The XT4 is a great car. I bought my 2019 just recently and took a shake dow
The XT4 is a great car. I bought my 2019 just recently and took a shake down trip to Dallas from Houston to see if there were any kinks in the car. It performed splendidly on the trip. I drove it 80 to 85 mph and it felt smooth and powerful. The only thing that happened and the reason for the low review score was that the car tried to kill me. I got some open road and floored the accelerator and to my surprise the pedal stuck to the floor. The turbo had kicked in and I was flying down the road. I shifted into neutral but the engine was revved all the way. Luckily I was able to take the side of my foot and manipulated the pedal back up to where its starting position. I said it must be a fluke so I did it again and I had the same outcome and same fix. I road on back into Houston with no other issues but I also wasnt going to floor the car again till I could look at the problem in day light. The next morning I found that the mud mats that came with the car was not installed in the two plastic holders and I initially thought the car was I had taken the car to had not popped them in properly but I discovered that Cadillac had left the carpeted floor mat in place under the mud mat. I didnt even know there was a mat under there. There is no way to get 2 mats to pop onto the two plastic holders so it was really Cadillac (the dealers) fault. This is a warning to anyone who has those hard mud mats to make sure they cant slide forward and interfere with the accelerator it could be disastrous.
Published: March 9, 2019
Kevin of League City, TX
Source: consumeraffairs.com

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I hav
I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the Corporate employee told me I am responsible for Cadillacs manufacturing issue and DECLINED any further escalation from me. I cant believe they treat their customers this way. Bad car & even worse customer service!
Published: August 6, 2020
Alicia of Suwanee, GA
Source: consumeraffairs.com

Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes a
Just bought a 2015 ATS. Same crap as everybody else. Cadillac CUE freezes and it beeps. Chevy did a update and by the next day it was freezing up again. They told me if it happens again it will be 1500.00 dollars. And their 3 month warranty wont cover it. Now what ? I guess trade it in on another sucker to deal with.
Published: April 1, 2019
Jon of New Bern, NC
Source: consumeraffairs.com

The engine had to be replaced with less than 95,000 miles. Perfect maintena
The engine had to be replaced with less than 95,000 miles. Perfect maintenance and multiple repairs.
Published: September 3, 2011
Robert of Alexander City, AL
Source: consumeraffairs.com

My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018
My wife and I traded our Yukon Denali in on a new Cadillac XT5 on 2/21/2018. Four months after our trade, we got a correspondence from a Seattle detective indicating that our former Denali had just been involved in a criminal activity and wanted to question us about it since it was our vehicle. Turns out Larson Cadillac had not removed our license plates from the Denali and the detective thought we were the criminals. Last month we started receiving toll charges by mail related to our former Denali. Larson did take the proper, common actions to remove us from the Denali when we traded it in, and now say that its up to use to clean up the mess. Very disappointed in their lack of professionalism as we havent had that same experience with any other dealer we have ever done business with?
Published: August 22, 2018
Jeff of Spring, TX
Source: consumeraffairs.com

2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. T
2011 Cadillac Escalade - My Cadillac will not run any faster than 79 mph. This is a real problem when passing other cars. The Cadillac has a gover on it. This is my 4th Cadillac. None of my others ever gave me any trouble. The mechanic at our dealership cannot fix it. They told me not to drive faster than 79 mph. I have 140 mph on the dash.
Published: March 26, 2013
Gail of Palestine, TX
Source: consumeraffairs.com

Had a 2004 Cadillac XLR Drop Top. Absolutely the best car from General Moto
Had a 2004 Cadillac XLR Drop Top. Absolutely the best car from General Motors in ADDITION to the 2000 Corvette Convertible I owned with 75,000 miles on it AND NEVER WENT TO THE SERVICE DEPARTMENT FOR ANY PROBLEM, which I traded in for The Cadillac XLR also with 75,000 on it. And it also never went to the service department for any problem. The Cadillac WAS produced at the Corvette Factory in Bowling Green Kentucky.
Published: November 4, 2021
Larry of Key West, FL
Source: consumeraffairs.com

2014 Cadillac CTS trunk issue - Trunk doesnt open at random times. Dealer i
2014 Cadillac CTS trunk issue - Trunk doesnt open at random times. Dealer in Vero Beach, Fl has been unable to solve the issue. I cant trust the car. Would never buy another Cadillac. Two times I was unable to retrieve my golf clubs and unable to play and missed my tee times. I will never put groceries in the trunk.
Published: July 16, 2016
Marie of Vero Beach, FL
Source: consumeraffairs.com

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with av
We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. Thats 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department. Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because its showing aligned but it is shredding the tires.We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They wont take the car back. Even though it obviously is a LEMON!Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WONT BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! Its obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!
Published: June 24, 2020
Brad of Dickinson, TX
Source: consumeraffairs.com

Cadillac is a great vehicle that have great potential for upgrades and pers
Cadillac is a great vehicle that have great potential for upgrades and personalization. I like how well the vehicle drives uphill and downhill and I like the controls in the console which I can easily push the button. The passenger side of this vehicle is great and impressive. Its a great car and I cannot wait to give it a drive again. I would recommend this vehicle to anyone.
Published: February 9, 2017
Ernest of Denver, CO
Source: consumeraffairs.com

Cadillac offers about 8 models, 2 crossovers and sedans. The car is easily
Cadillac offers about 8 models, 2 crossovers and sedans. The car is easily recognized and you wont get it confused with other models. It has plenty of standard features and offers a lot of options such as all wheel drive and front wheel drive, special wheels, GPS, heated and cooled seats, accident avoidance and lane alert. Radio is very good and OnStar is great. Front seats have plenty of room but back seat is limited. Cargo space is good but rear seats fold and that you definitely have plenty of room. However, clearance for snow is poor and has a bad transmission. Would not recommend and Cadillac customer hotline is awful. They never respond and dont care.
Published: February 1, 2017
George of Trenton, NJ
Source: consumeraffairs.com

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We
We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We cant see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.
Published: August 2, 2021
Tony of The Villages, FL
Source: consumeraffairs.com

A very dependable car, very comfortable and has class. I have owned 4 Cadil
A very dependable car, very comfortable and has class. I have owned 4 Cadillac vehicles and find them to be very dependable and up to todays technology. I have owned 2 Lincoln vehicles and was not too happy with the mechanics of these cars. Cadillac manufacturers are better built vehicle and they stand behind their products.
Published: December 9, 2016
mehmet of Margate, FL
Source: consumeraffairs.com

Great car. I have the 6-speed manual transmission and 2.0 turbo engine. Gre
Great car. I have the 6-speed manual transmission and 2.0 turbo engine. Great combo and a lot of fun. Super handling and great gas mileage. Easy shifting. Its fun to drive and not something most people even know about.
Published: December 7, 2019
Darwin of Irving, TX
Source: consumeraffairs.com

Hello. Just wanted to seek help from this frustrating issue Ive been having
Hello. Just wanted to seek help from this frustrating issue Ive been having with my Cadillac 2013 SRX. I purchased my vehicle in 2016 from CARMAX a certified car dealer. I drove it for about a couple weeks to have the display QUEUE system to go completely black where the radio, navigation, heat and everything couldnt be accessed and my Liftgate trunk could not open!! Carmax was very helpful to reach out to Thornton Chevrolet in getting it taken care of which I had to wait awhile due to the Radio was on back order!! My frustration is that I was told that the Cadillacs sunroofs drainage tubes are draining in the area where the Liftgate module is housed causing the motherboard to burn up or fry once the water hit it!! I feel this should be a recall and have reached out to GM with no solution being its fried again and wont open with a musty damp smell!! I am allergic to mold and have respiratory issues and I pray this situation doesnt cause a flare!! All they quoted me is a price to reseal and change the Liftgate Module out again with no guarantee that it wont happen again and Im approaching the end of my warranty!!! I feel so sad and lost because I love my SRX. Just wish they could call a recall on these issues because theres so many negative reviews about these issues!! Last it wouldve been no different had I bought this vehicle from Cadillac vs Carmax so dont say this again please, yall made the dern vehicle!!!
Published: May 21, 2018
Sherri of Fairburn, GA
Source: consumeraffairs.com

My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will no
My 2010 Cadillac CTS 3.6 with 92K had a timing chain failure and GM will not cover the repairs. Stay away from Cadillac!
Published: June 10, 2015
wesley of Deerfield Beach, FL
Source: consumeraffairs.com

I have had nothing but problems, after spending 50,000 dollars on a car, yo
I have had nothing but problems, after spending 50,000 dollars on a car, you would think it would be a nice car. CUE UNIT IS DEFECTIVE!!! The dealership says a hard reset will fix it, but we have had them do this 2 minute hard reset to our C.T.S and it still does not fix the actual problem. They need to recall this CUE system. I know they have a major problem in all the models of Cadillac. But they deny it. Im so upset with this problem!!! Can anyone help us!!!
Published: March 13, 2019
Bradley of Santa Maria, CA
Source: consumeraffairs.com

My car was Deville and it has the seat warmer, satellite radio, Bose music
My car was Deville and it has the seat warmer, satellite radio, Bose music system. The car is shaped like a torpedo. It flow seamlessly down the road. It had a standard Northstar motor which provided excellent fuel savings. Its gas mileage was comparable to smaller cars. The paint job was Canadian Royal Blue in which some thought looked like deep purple. I am a pretty large guy, but never did I feel cramped or stuck in my Cadillac and it had room for 7 people. It also had a moon roof in which I really enjoyed opening day or night.
Published: March 12, 2017
Del of Ottumwa, IA
Source: consumeraffairs.com

Cars come in varied price ranges, sizes and looks. Its Perfect for any type
Cars come in varied price ranges, sizes and looks. Its Perfect for any type of driver or family size from single to large multiple child families. Luxury options include deluxe seats with power controls, heating, cooling, lumbar and more. Dash controls include additional components on the steering wheel so you dont have to remove your hands from it while driving. Upgraded stereo systems include Bose surround sound, CD changers, mp3, Bluetooth, video, GPS and more. Additional controls in the rear of the vehicle for passengers makes it easy for multiple passengers to watch/listen to different levels or videos. Depending on the vehicle chosen, seating arrangements range from 2 passengers in the coupe to 9 passengers in the extended escalade. Removable 3rd row seating also accommodates pets or storage.
Published: February 13, 2017
Sonya of Lafayette, CA
Source: consumeraffairs.com

The Cadillac de Ville has a quiet motor sound while riding, it’s the best
The Cadillac de Ville has a quiet motor sound while riding, it’s the best. I added snow tires and upgraded the seat covers to protect my leather. I also put in a wheel cover plus it has turn signals on the rear-view mirror. Its most distinct appearance are the headlights and the body features. The Cadillac Escalade is very nice for traveling with a passenger capacity of 8 adults. I travel with my 3 adult brothers and their wives, my sister and myself and we all fit.
Published: March 29, 2017
Susan of Greenwood, IN
Source: consumeraffairs.com

I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I h
I purchased a 2013 Cadillac ATS in 2014 with 11,000 miles on it. I wish I had read about the problems with the Cue system freezing up. I now have that problem, mine is frozen. I called Cadillac and complained about it, case # ** and asked if there was any recalls on this. I spoke to Ashley on 1/17/18 and she said that I should take it to the local dealer to see what the problem is. I told her that I did not want to pay 100.00 for someone to tell me that it needs replacing. Ashley told me that I may get some help from Cadillac to replace the unit. I dropped the car off on 1/25/18 for my 10am appointment, it took all day for the dealer to look at the car and in the end they told me that it needed to be replaced at a cost of 1479.00 and gave me a bill for 143.81.1/29/18 Spoke to Ashley at Cadillac and told her what transpired and told her I was not happy. Ashley said that she would look into it and get back to me within 72 hours. On 2/6/18 I finally received a call from Ashley at 10:31am at the time I could not talk and that I would call her back in an hour or two. I called back at 12:26pm left message to call me. On 02/7/18 Ashley called back and told me there is nothing they will do for me. I told Ashley that after owning many Cadillacs over the year and that we have two Cadillacs now, that I will never buy another Cadillac.
Published: February 7, 2018
Timothy of West Palm Beach, FL
Source: consumeraffairs.com

Theyre very good and they have great offers and standard options. Their car
Theyre very good and they have great offers and standard options. Their cars have only had a great look which only got better with time and such comfortable seating and beautiful interior with a great-looking dashboard. The car also comes with many great upgradable options like real leather interior as well as different add on options that make the car more functional like a whisper quiet. Also, it is plenty big to fit at least 7 passengers and more so theres room to store all your crap with plenty of space that you want to look at your other passengers.
Published: February 14, 2017
David of Buffalo, NY
Source: consumeraffairs.com

Lights come on all by itself. Had to disconnect battery. Dealership said I
Lights come on all by itself. Had to disconnect battery. Dealership said I needed a module, I think that is what it was called. 1,900.00.. Kept car for 2 months. Whenever it would rain hard, my car would flood with water in the back floor board.. Now my car can sit for 2 days and I drive it, and make my stops 5 or 6 stops, get into car and car wont start, need a jump. Happened 2 times in 2 weeks. At 70,000 miles I needed a new engine. I can go on and on about the brand new Cadillac CTS that I bought brand new in 2003. I will never buy another Cadillac as long as I live. And this is just some of the problems that I have had. I havent even listed all of them. Car seat wouldnt go forward for 1 month, then it would. Gas hand would work and then it wouldnt. I honestly think that if you can call Onstar and they open your door for you, then they can do things to your car to make you bring it into the dealership. That is what I think. A 40,000.00 car you wouldnt think would give you so many problems, but I have learned my lesson. And they just called me yesterday to get me to try and trade it in for another Cadillac, Ha!!!
Published: October 4, 2014
Wynne of Forest Park, GA
Source: consumeraffairs.com

The CUE system has died, the steering wheel had to be replaced because the
The CUE system has died, the steering wheel had to be replaced because the heater wouldnt turn off, the wiper sensors never turned off so the wipers would go off all the time so they had to be replaced. The wiper motor needed to be replaced cause it died in a storm and when they replaced it they broke my windshield. Only have 60K on it now and I cant get the air-conditioning to go to the vents as the CUE system screen is dead.
Published: October 15, 2018
Leslie of Potomac, MD
Source: consumeraffairs.com

It’s an awesome vehicle. Theres a lot to choose from. They are all great
It’s an awesome vehicle. Theres a lot to choose from. They are all great choices but couldnt make up my mind so I test drove a lot of them and finally chose a winner. It came with all the features I was looking for. Bluetooth was a must and satellite radio. Electric windows and touch screen radio also and back row seats. Upgrades are a plus like seat warmer, sunroof, and all the extras. But I got those cause they are a must to me, and its more convenient. Space was also a must for me, and the vehicles capacity is awesome! The leg room, arm space are not cramped up like the other car Ive had previously. Everyone is satisfied and comfortable.
Published: March 28, 2017
Erik of Menifee, CA
Source: consumeraffairs.com

I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep
I purchased a 2012 Cadillac SRX about 8 months ago. The lift arms that keep the back hatch up both had to be replaced. I have had an ongoing intermittent problem with the display being static or shutting completely off. The vehicle is having an idle problem when the vehicle is stopped and when accelerating. When I expressed my frustration to the service manager, he told me, Well, GM makes the car; we have nothing to do with that. I responded that they sold me the car. I want the vehicle fixed and I dont want to bring the car in for a third time for the same problem.
Published: January 2, 2013
Patti of Ventura, CA
Source: consumeraffairs.com

I love Cadillac and the style, innovation, how it feels to drive. All aroun
I love Cadillac and the style, innovation, how it feels to drive. All around class and statement of character. It’s the only car I’ve driven the last 10 years.
Published: April 29, 2018
Janet of Houston, TX
Source: consumeraffairs.com

Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which
Cadillac offers coupes, sedans and SUVs. I have the Cadillac Escalade which is luxurious but tough, can hold our large family and cargo and has excellent snow/ice traction. It is an SUV which features a built-in DVD player, an excellent stereo system and heated seats both available to change in the back seat. It can very comfortably hold 5 to 7 passengers and the family pet with room for camping gear and shopping items, even for moving furniture.
Published: March 20, 2017
Kristen of Sand Springs, OK
Source: consumeraffairs.com

I bought my 2013 SRX in 2014 and it had 12000 miles on it. The transmission
I bought my 2013 SRX in 2014 and it had 12000 miles on it. The transmission shifts so hard, GM says this is normal. I dont think so. They had a recall on it, but I cant tell a difference. My cue screen quit working at 61k miles. Just over factory warranty. Dealership told me it would be at least 1200.00 to fix it, I opted to go without. Fast forward 6 months. My front left tire will not hold air, its a brand new tire. Come to find out, my rim has corroded and will not seal to the tire. Eventually, this happened with all 4 tires. Meanwhile, my cue screen has started cracking on the inside. I dont even use the cue module because it doesnt work. Dealership said it cracked because of the heat. I end up with a flat tire at end of my driveway, I go to change it, no spare, no donut. Just a can of fix a flat type stuff. I call dealership, they tell me to call roadside assistance. Seriously? I find out from the internet that I can order the cue replacement screen on Amazon for 80 bucks. I did. Then I took it to a local mechanic and had them install it for me. Cost me 130 bucks to have it installed. Beats the hell out of the minimum of 1200 for Cadillac. They try telling you the whole unit needs replaced. They take it, slap a new screen on it and sell it as refurbished. Crooks! So after buying new rims and an aftermarket screen and dealing with a hard shifting car, Im at 91k miles at this point, I get in my car to leave work and the ac stopped working. Took it to my fave local mechanic. He tries to fix it but apparently it is a sensor that has to be fixed by a gm dealer so it can be reprogrammed. Of course it does! To sum it all up, the Cadillac looks nice, the electronics quality is definitely lacking, and Cadillac does not stand behind their product. I will never buy another gm product again. My money will go back to Nissan.
Published: July 2, 2019
Kim of Charleston, IL
Source: consumeraffairs.com

Well I have heard a lot of stories about the Cadillac CTS and did not belie
Well I have heard a lot of stories about the Cadillac CTS and did not believe them until now. I bought my 06 CTS in February 2012. The car only had 38,000 miles on it. I heard a little ticking sound coming from the driver side part of the engine and had it looked at. The maintenance tech said it might have just needed an oil change so I had him do it. Which of course did not stop the problem. So I had spoke to a couple of friends and family members to ask them what they thought and of course no one really knew. I kept up on the oil changes and always checked my fluids since I drove this car a lot back and forth between my home and Columbus and the car never gave me a problem just had a light ticking sound. Well needless to say August 20th 2013 I was heading back to Columbus and my engine gave up and was done. It blew up at my half way point to Columbus so I had my car towed to Germain Cadillac and paid $260.00 in a tow fee and asked them to look at it while I called GM. I waited a month just to find out my car was not going to be covered even though my warranty ran out of time not mileage and now they are wanting $200.00 for the inspection they did. GM is saying that there was burnt oil and that my car threw a rod and a bearing through the block. I still owe on the car and have not had it long enough to have these kind of problems with it. This is crazy. I showed them where the car had maintenance done on it every time I traveled and that the oil was changed every 6,000 to 7,000 miles. I am now looking to go forward with a class action Lawsuit.
Published: September 30, 2013
Ashley of East Liverpool , OH
Source: consumeraffairs.com

Simply put, 4 cue systems replaced and we are now going on #5! GM you have
Simply put, 4 cue systems replaced and we are now going on #5! GM you have lost a customer for life! Overpriced junk! Definitely do your homework with any Cadillac with the cue system. Had I done mine, I would never put myself through the aggravation. Also replaced headlight lens. Good luck!
Published: September 14, 2016
Tony of Cape Coral, FL
Source: consumeraffairs.com

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