1990 Jaguar scares the crap out of me while driving. It is extremely difficult to get into and once you are in you need a crane to get out. Eats gas like a pig as well, EXPENSIVE gas.

Hi, I am the proud Owner of Jaguar XF. Though I have many high-end cars Jag had remained my favorite until now and I drive the vehicle and none of my driver drives this car as I reserve this for my self drive car. No doubt the car is amazing but just that will not help to own a Jaguar car and even the service matters a lot. I am glad that Tata has taken over sales and service of this premium segment but they are maintaining the service quality like the lower models itself (Tata vehicles) which I am not happy with.I have been experiencing the very bad service from your dealers from my very first service of the vehicle. First of all you people dont have free pick up and drop services like other high-end cars but no issues but what matters is I would have taken prior appointment and taken the vehicle to drop but still I need to wait for more than half an hr which is not agreeable and when I inquired at reception instead she calling service adviser she also joined morning meeting and was left with no option but to wait for more than half an hr. Look I am a businessman and I cant afford to waste time.Till date my vehicle has gone every time twice for same repair after service. Recently I had serviced my vehicle on 8th Nov 2016 which was run around 14,511 Kms and I remembered the adviser telling me in earlier service that the brake pads should be replaced. Based on that I insisted that brake pads be changed but the adviser told it will run another 2000 kms and told whenever you are going on long trips you come we will check. If its worn out we will replace.But to my shock 500 kms later I. e, on reaching 14,950 kms (07.01.2017) I got a message saying the brake pads needs to be replaced. Luckily I didnt have to replace the sensors but I had to drop the vehicle again back to service center which is waste of my time again. And after doing this I had another shock waited. My driver when washing the car saw that one nut (which we require separate bit to open wheel for security) was missing and I had to call up service center to check on the same. They checked and replied saying sir we had tightened the wheel nuts properly and we have checked it twice even after road test. The thing is either your people should open or mine but at my place my drivers dont even know where the bit is and nobody touches my car apart from washing so where did the nut go and how did it fall if they had tightened properly?But however it may be I am at loss. Again I need to spend around 10 to 15 k and purchase the nuts which is waste of money. I was very happy with the car and planning to buy a Vogue but seeing the service I am planning to drop the plan and planning to go for Merc. Because of all this experience I am very disappointed and dont recommend this brand to any of my people. Look into my issue, wrt to the nuts if anything can be done to it. I would like to share my experience online to all other people as well but doing so your reputation will be spoilt which I dont want to do it anyway. With regards to the above I had even mailed the details to Jaguar but till date no response and got some acknowledgement kind but you cant call that as one.

Please do not purchase this car!!! I have a 2002 S Type Jaguar. I have replaced the fuel pump for $1,200.00. Both window regulators have gone out. That is $750.00 worth of parts, not adding labor cost. I have replaced the ignition coils twice. My catalytic converter went out - this was another $1,000.00. Now my windshield wipers have stopped working. Now my car is losing power - it drops to 20 mph or less. I was told that was because of the catalytic converter, but that has been fixed, so what is it now? These cars are just pretty. It is never worth the money in the end. I promise if you have a Jaguar, you WILL experience one or more of these problems. They seem to be common. Just go and read other post and blogs. Yes, my car is 11 years old, but the problems came early and it doesnt even have 100,000 miles on it. Oh, I forgot to mention that the transmission default light comes on whenever it feels like it!! Now it is just parked.

So Jaguar USA thinks a seat can wear out under normal circumstances in 2 years and 12,000 miles. Yes, between them and the stealership at Jaguar Palm Beach theyll have you believe that an $80,000 car should self-destruct before the warranty expires. Then again, what good is a warranty they wont honor?

If there are any problems JLR fixes. I have the 3.0 supercharge and this engine is top notch! There is no room in the backseat but the frontseats are very comfortable. The ride is smooth and fast. After driving only Toyota’s for the last 25 years this was a big leap for me but I have no regrets.

1995 Jaguar XJ - Bought this car in 2005 with 80k miles. I was the 3rd owner. It has the 4.0 liter 6 straight 6 and its been bulletproof. Its been over 10 years and I have added 50k miles to it and its been fine. I dont drive in the snow with it or the winter. It has a smooth ride and great pick up for a 4000-lb vehicle with a 240HP 6 banger. Ive had to do the typical brakes and tires and battery. I do oil changes regular. A few odd out of the normal repairs I have had to do in 50k miles: 1) One of the headlight washer things on the front fell off. Somehow a small plastic clip that secures it to the bumper broke. Found the part on ebay for $50 2) Power antenna stopped working. Replaced with an aftermarket one and its been fine3) Electronic control unit failed. The car would not start and it was an $800 repair. But hey, its about 17 years old at this point and my wifes Toyota had the ECU fail in about 10 years and was $500 to replace. So.. not that much difference between the jag and the ToyotaOne thing I have noticed. I am on my original exhaust as far as I can tell. Maybe not driving it in the winter has saved my exhaust or these stainless ones are built to last. Also, its now 19 years old and has no creaks, rattles, or odd noises. This car is solid. It leaks no fluids and runs like a top with 130k miles on it.

I bought the 2010 Jaguar XF Supercharged used, so far it is such a sweet car, a real head turner. Its inside appointments are fabulous, lots of high grade leather, wood trim, and such a sound system, out of this world. The paint job on the car, plus the body parts are all precision, everything fits perfectly. The ride and fuel mileage are fantastic, 16 mpg city, 25 mpg highway. The performance is incredible, 470 horsepower makes it a real rocket ship, plus the overall handling is great. In closing, its a real blast to drive.

It’s really annoying when a quality car manufacturer will not fix a known problem, even though it’s not a safety issue. Between my wife and me, we have owned 7 Jaguars, including the 2007 XK8 I just bought. I didn’t notice until a few days after I purchased the MK8 that it had a vibration at lower speeds (30 to 40 MPH). I asked my Jaguar dealer and they produced a service notice (**) that says that the fix to this noise is a simple replacement of an exhaust bracket. That’s the good news. The bad news is that the estimated cost is $914.19 for parts and labor (parts $608.80). I called Jaguar customer service but the Jaguar Corporation has elected to provide me with no assistance on this whatsoever. I offer to pay for labor or some other arrangement but to no avail. Apparently, it’s okay for a Jaguar customer to experience this annoying vibration. And if it’s too bad, I need to pay the $1000.00 to fix it. My complaint is Jaguar knows this applies to XJs; XKs and S-Types but doesn’t feel they need to fix something they know is wrong. Maybe the BMW would have been a better buy!

Jaguar Paint....and other problems: Its possible you may get to go to Arbitration and I will recommend if the Arbitrator ask you what you want... say a new car. If he doesnt grant you a new car then you can only go down from there. Kinda like asking 8000 when you only want 5000, you cant go up from 4000 to 5000 but you can go down. So if they ask you say what you want and maybe a little more. Too many folks get to this stage and only want it fixed... Well no matter how well its FIXED it is never the same, at least to you. Its not like a new car and the value has been Knocked in the head!! I hope this helps you and anyone else that reads this... I do know Toyota is VERY good with their Arbitrators and usually Grant what the Arbitrator suggest... They dont have much choice and the arbitrators are usually pulling for the customer... esp if they really do have a complaint and the arbitrator understands/sees their complaint. Good luck...

2011 XK - I have had multiple problems including replacing radiator, radio, alarm sounder, fuel gauge, fuel sensor, middle exhaust pipe, etc. over 50 days in service department. When discussed with customer service, they made it sound like this is not unusual and sent me some coupons to use at the dealership. I would never buy another car from a company that does not stand behind their products.

Never buy a Jaguar! It is a piece of junk! I will only list the problems I have had. I have already spent enough time and money on this piece of metal. I l0ost all of its internal lights at night on a three hour trip (including odometer and gas gauge). The next morning, they magically work again. I lost air conditioning and other internal electric.When I took it to the shop, they could not fix it. The mechanic said, Get rid of it; it has too many gremlins running in it. The car only had 40,000 miles on it. Both front door handles have broken off; water would drain down the door panel, and kill the solenoid to open the door. I get in through the back door. I removed the interior panel on the driver door because I could not get out from inside the car.Now I physically have to operate the solenoid. The sunroof is screwed up. The trunk does not lock; anyone can walk and open it. The doors lock and unlock when it rains, or if they feel like it. The kids from our softball team call it the car that won’t let you out. The battery on the key died, and the only way to get in was to use a slim jim. I have carried the slim jim for almost a year now. I’ve had to use it about eight times--very embarrassing.The transmission is getting ready to go out. I fear taking my 3-year old son in it because it may break down at anytime. The brakes are horrible; I cannot tell you how many times I’ve replaced them. One speaker in the back works; none of the others work anymore. At this moment, it sits in my mother’s garage, two hours away because it won’t stay running. I cannot even get it home to work on it. It has less than 100,000 miles, but most problems started before 40,000 miles. I would literally give it away, if my conscience would not kill me.

I have a 2004 Jaguar XJ8 with 67,775 miles and have had to replace the 2 front shocks, compressor, transmission lines, oil pan, throttle body, air suspension has a fault, window washer stopped pumping 2 yrs ago, and today the speedometer stopped working. I love the look but and ride but this is the last straw. I am going to start looking for a newer car... today!!!! The door lock only locks once now, have to use key.

Can someone let me know if they have had the same problems regarding the power steering rack on an 2001 S-Type? After I bought the car used, 6 months later power steer rack was leaking after around 80000 miles, replaced the steering rack second hand 6 months later after another 4000 miles leaked again. So found another steering rack and had that replaced, and again I seem to have the same issue again. Found steering fluid on the drive this morning 88000 miles so would guess it gone again. The work on the car has been carried out at a garage not done by myself. I know there are little problem you might face when buy a used car but there just always seems to be something going wrong with the S-Type. So far replaced the gearbox once, steering rack twice and header water tank once. The car has proven to a very expensive buy and if it’s the power steering again it could be bound for the scrap yard. Dont want to spend/waste any more money on it.

Purchased my f-pace in January this year (2019) and have been experiencing ongoing (squeaky) braking noise from the rear brakes. Ive taken it into the local dealership twice, spent three hours on the first occasion and and full day on the second, despite them re-assuring me that the calipers have been greased and the problem is solved, the noise is still there. Jaguar Complaints had promised to investigate this complaint over a week ago and still no response.

When I read all the terrible reviews I actually wondered what percent of total Jags sold this represents! I had a 97 XK, a 2010 XK, a 2014 F Type, and 2015 XF, and now a 2016 F Type. I have literally had zero problems... ever! Ive owned other exotic brands, including one very expensive one that had to be lemon lawed! The Jags have been refined, problemless, and totally fun to own and drive. The dealers have been wonderful and supportive. WOW!!! A completely different experience from some of these other stories! I love the Jaguars!

I purchased Jaguar S-type for Galpin Jaguar in Van Nice CA a year ago. The car had only 38.676 and now it has now 56,000. I purchased an extended power train warranty for 12,000 miles or 1 year. Two weeks after warranty was over, the throttle body failed, transmission cooling lines started leaking and I was told breaks need to be replaced. I had the car towed to the dealership. Galpin wants to charge me over $3,000 for repairs, and used car manager refused to take any responsibility for any of the above happened, claiming that its not unusual and things can happen. This was a $40,000 car with 56,000 miles and its falling apart! I contacted Jaguar customer service. They’re not taking responsibility for their brand product whatsoever! Meanwhile, Galpin offered me 15% discount on the repair and Jaguar supported. I refused to accept the offer and demanded that Jaguar will accept responsibility for the quality of their product. They promised me that local rep will call me today, but he never did. Please help.

Jaguar S-type door - This is my 3rd jaguar; performance and quality are the best. Service beyond excellence. From all the cars I’ve owned this is the best of the best. Love ❤️ it.

Jaguar resolved the situation in with a suitable solution.

I have a 2012 Jaguar XF: Cost me $2,550.00 repairs for premature injector failure on bank 2, cylinder 2, 4, 6, 8. This is a Jaguar design or parts issue. After writing a letter to Jaguar getting them to call me and they are checking into it. I actually work in the automotive manufacturing industry and wouldnt take any of the general lame excuses... Today my wifes Jaguar 2012 XF just been diagnosed with the same failure. After this is over I will be at the BMW dealer... These jags look great... but beware these dont hold up without very expensive repairs.

Almost a year ago, I purchased a new Jaguar F Type. LOVE THE CAR. BUT, customer service is by far the worst I have ever experienced. Let me start in the beginning. The Car was new. So new, the dealerships had limited number of models available and they simply took their allocations and customized what they wanted so I was presented a list of cars due in. My car was listed with all options which included rear view back up camera. The car came in and the window sticker said the same. I took the car home and could not get the rear camera to come work. I just figured I was doing something wrong. The car is very advanced. So I took it to the dealership and after fiddling with it announced that it did not have a back up camera. The next day I had a revised and laminated window sticker in my mail box that removed the camera and I was assured that It was a mistake and I did not pay for the camera. I was upset as everything I had read said it did have it but I figured no problem, I would simply add the camera. I even entertained thoughts that because they had made the mistake that Jaguar USA might pay for the camera or compensate me in some way. Boy was I wrong. Not only was I quickly informed (from everyone from my sales person to a Rep from JAGUAR USA) that because it was simply a clerical error and I had not paid for it, not only would they not assist me but that the camera COULD NOT BE ADDED TO MY CAR. It was explained to me how the car was so sophisticated that it could not be added. This has been reiterated to me each time I inquire about it and I must say it might be the single most frustrating thing about this whole ordeal. I am far from a master mechanic but I have installed back up cameras on other vehicles and I know you simply install camera, hook power to reverse activated lights and interface with radio head unit. Frustrated, I said, Please order the camera and harness needed and I will install or find an aftermarket provider that will. That was 9 months ago. I have checked with parts on 4 occasions since then and yes, they ordered the camera but I just cant seem to get them to get me the harness required.Next, I scheduled a visit to the service department on Jan 6th because my center air vent which goes up and down quit going up and down. I also order a new compartment (not under warranty) changing the small compartment between the seats to something I could store a little something in. It in March 1st and I have yet to be called. When I did send an email, I was assured by the service manager (Karen **) that she would see what the issue was. She emailed me and informed me my part was on back order. I emailed back and asked her to confirm that there were multiple parts on order and asked that she confirm exactly what was on order. I have not heard anything back. In fact, my reply emails from her email is now getting bounced back....almost like my email is blocked???In ending, this is by far the WORST SERVICE EVER. And ironically it is the most expensive car I have ever bought. I have bought a Mercedes from Crowns sister dealership co-located with Jaguar and service was excellent. Simply stated, when paying $104K for a new car, I expect to be serviced better than when my 1978 Chevy Vega needed a starter but that 20-year-old kid got far better service than I am getting today. Jaguar should be ashamed for releasing a car they cannot support.

If youre thinking of a Jaguar, forget it. My wife wanted one for years so in 2015 got her one for her birthday. What a horrible experience and like others have written there isnt enough space in this text block to write all out. Did the online sales. Scheduled a test drive - dealership couldnt even find the car at the appointment. Wife had to return the following day. Salesmen jacked the price by ~4K higher than what was agreed to by email. Plus sold my wife an extended warranty. Car was good for about a year - we learned its very expensive to maintain. Dealership charged us $170 for an oil change. Most Oil change shops will not work on Jaguars. Car broke down. Timing chain cover gasket failure. Oil squirted on the alternator and battery causing both to fail. Car towed Dealership never called us, We called them numerous times.I called the service desk, service manager and general manager several times each progressively. No one returned my call. Wife had to go to the dealership as I was starting to worry perhaps the car had been stolen. Parts took a week to arrive. Total time in the shop was about two weeks. No loaner. Dealership said no loaner was available - another common complaint. Mechanics workmanship was a joke. Reinstalled the hood incorrectly causing vibration and bouncing which chipped the paint. Numerous fasteners not reinstalled in the engine compartment. Over the next 8 months we had these issues; Signal light indicating the trunk (boot) was open. Headlight low beam pointed at the ground directly in front of the vehicle - very dangerous condition. Dealership said the soonest appointment was 30 days out. If we wanted a loaner it was 45 days out. The AC started turning itself off and on. Entire car would turn itself off while stopped. Had to use the started to restart the car. On restart it was more like a reboot - systems all had to be reset including radio station and climate control. Fuel filler tube had a recall the dealership never correct. Eco mode stopped working. Another oil leak at the timing chain cover - another two week repair job. Tire monitoring system erroneously signaling a flat tire. Cigar light was fake, order one from the dealership waited a month. New one arrived. Opened box - it was another demo fake one. One door handle was a slightly different color than the rest of car. Logged a complaint with Jaguar HQ customer service - theyre a joke. I called the number they provided at least a dozen times over the course of two weeks leaving my case number, name and return phone number. NEVER spoke to anyone. Filed a complaint with Jaguar parent company TaTa Motor. Never received a word from them either. Took the car to another authorized service center - discovered we did Not have an extended warranty. Called the dealership numerous times. No one called back. My wife went to the dealership and they left her waiting for two hrs and she finally got mad and left. This issue is still not resolve, Have zero help from any customer service so guess Ill have to find a consumer/contracts attorney to sue them for the 5K we paid for an extended warranty. Summarize Worst car buying experience I ever had - bar none. Worst quality car I have ever purchased - bar none. A wrecked Yugo would have been better. Do Not buy a Jaguar. They have absolutely lost any resemblance of the Jaguar of days gone past. Theyre doomed for bankruptcy.

On Friday, March 22, my wifes new Jag was at Momentum Jaguar Service Dept. in Houston. Two recall fixes were in order - fog lamp replacement (not performed) and a radio malfunction that caused it to be impossible to turn off the radio. The latter recall fix was performed with a software download and my fleet manager drove the car to my apartment parking garage and left it there on Friday afternoon, while I was away out of town with my family.We returned late Sunday afternoon. It would be necessary for my wife to depart early the next morning (today, Monday, 25 March) at 5:30 am to travel to the State Capitol building in Austin where she works. Since she would need to depart so very early in the morning, she attempted to pack her car late Sunday afternoon. It proved impossible to open the car with the fob due to a dead battery, presumably caused by a short circuit. Momentum Jaguar Dealership being closed on Sunday, from their website I called the number to Jaguar 24-hour roadside assistance. I spent the rest of my Sunday in the parking garage waiting on one and then another roadside assistance driver, neither of which could locate the battery. The first would not try and drove away, so on my second attempt through Jaguar roadside assistance, I appealed to the operator that the next driver should be knowledgeable in starting a Jaguar convertible. Nevertheless, the second driver likewise could not. By consulting the manual, he and I were able to locate remote jump start points and provide sufficient current to operate all accessories, but not to start the engine.So at 8:00 pm, my wife booked the earliest flight from Houston to Austin still available. By then, the earliest had sold out, so she bought a ticket on the second flight. In the morning, I drove her to the airport missing my own first appointment and fought the rush hour traffic jam back home. I still could not go to work yet since I had to meet the wrecker driver. Three hours of my workday were missed because of this junky, new Jaguar but worse, my wife, who is a state senator, may have missed votes on important state budget matters.This new Jaguar with 8,459 miles driven has already broken down. Mysteriously, the last place the car was started was in the service department of Momentum Jaguar! While I dont yet accuse the service department of causing this breakdown - the cause is yet to be determined - at the least we know that this brand new Jaguar has already broken down. My wife had wanted a white Jaguar convertible since childhood, so I finally bought one for her after warning her of Jaguars widespread, long-standing reputation for unreliability. Now, she has seen for herself.

Jan 25, 2017 I purchased my 1st Jaguar. I had reservation only because what others had said and the reviews I had read. More things not positive from other owners. But Ive watched the line-up for the last four years and I was very impressed. Once the F-Pace came out I was really sold because I wanted to get off the ground from my 2015 E400 Benz.Well it would have to happen to me. The first day I take my car home the bluetooth is not functioning correctly. But Jaguar came to my home and tried a couple of things that didnt work but left me with another car and said all should be fixed by Monday. But I was still ok because I just didnt want to think this is what I have to look forward to for the next 6 years. By the next Monday with no fix in sight I spoke with the sales Manager at Bluff City and he said Greg, this is not suppose to happen and I give you my word. Give us a couple more days and Jaguar and this Dealership will make it right. By Wednesday morning my F-Pace was ready and not only that Jaguar Service Manager Mr. ** have been in contact with me about the vehicle and Corporate has called and provided inconvenience gift for my time spent. Which they didnt have to. I just wanted to be able to show off my New Jag like I did with my 1st Benz.So what am I saying, some things are really unforeseen, had we known it would have happened to us we would have gone in a different direction. This vehicle offers so much more than what I received with Mercedes as far as service plan, stolen vehicle protection for free. No one was trying to sale me any other products once I purchased the F-Pace. Im still waiting to get my refund off my Benz since it was paid for early and I purchased the extended warranty, Tire and wheel, prepaid maintenance and MBrace. Almost 6K on top of the car. But I did love my Benz. Just wanted to try the new Jag Cars. Bluff City Jaguar see Derrick and Virgil and if you need service see Mr. **! I give them 100 in taking care of Jaguar/Land Rover family members.

August 12, 2021 I purchased a 2017 Jaguar F-Pace 35t, with 51,496 miles on it, in May of 2020 from Jaguar Land Rover Downtown Salt Lake in Salt Lake City, Utah. I am a first-time owner of a Jaguar and was excited about my new vehicle. I met with a salesman by the name of Jake who assisted me with my purchase. At the time of the sale, I was explained that the Jaguar warranty was bumper to bumper. That this was good for the next 2 years or 100,000 miles, whichever came first. The warranty covered repairs, and oil changes on the vehicle.June 24, 2020, I notified Jake of some issues I was having, one of them being that the daylight headlight was out. I made an appointment for July 15, 2020, with the service team and took the vehicle in to get fixed. August 7, 2020, I took my vehicle back in to be serviced again. On November 10, 2020, made an appointment for November 20, 2020, to be serviced on again.In December 2020 we went to a wedding and on the drive to and from the wedding the car started overheating. It was cold outside, snowing, there wasn’t anything out of the ordinary. That same month I started having problems with the window control panel on the driver side. I was having a hard time getting an appointment made where I could also get a loaner. This problem continued to happen, and I tried to document when I could. I do have a picture of the overheating issue dated March 2020. It was hard to take pictures and video the occurrences, as I was usually driving and didn’t want to get into an accident.On June 11, 2021, I was able to get the Jaguar in to be serviced. I was taking it in for the window panel to be serviced, the overheating issue to be looked at and the other daylight headlight to be replaced. It had gone out on the other side now. At this time the Jaguar had 62,000 miles on it. The service center said my warranty was not going to cover the same as it did before because it had over 60,000 miles on it now. I explained to them what the salesman had told me at the time of purchase and that this was contradicting to what he told me. After speaking with their manager and seeing that another customer was told the same thing, they said they would cover the service. I got my car back on June 23, 2021.On June 29, 2021, my car started overheating and the AC stopped working. I reached out to the service center and explained to them it wasn’t fixed. I dropped it off on July 6, 2021. They kept my car but said they couldn’t get it to duplicate the problem. Nothing was fixed and I picked up my car on July 13, 2021. They had it for 8 days.On July 22, 2021, my car was overheating, and the AC stopped working. I messaged the service center. I provided pictures and videos. They said they could not get me in and were all booked and would get back to me when they could. I reached out again on August 3rd as my car was overheating and the AC would stop working. August 7th, I reached out again, experiencing problems still. I did drop it off on August 7th.As of now, August 12, 2021 my car is still sitting at the service center and I don’t have a loaner. I will never purchase a Jaguar again, I have had nothing but problems and the overheating issue is not being resolved. I would not recommend Jaguar to my family or friends unless they want to expect problems. I have had the car for a little over a year and have put around 13,000 miles on it. I do not plan on keeping it but trading it in for another vehicle that is more reliable. The last correspondence I received from the service center was that my case has been referred to Jaguar corporate to help get it resolved. Ideally, I would like to return the vehicle and get my money back. I no longer want to keep the car as I anticipate it will cause me future problems. I need a reliable vehicle for me and my family. This has been a huge inconvenience for us, and I use it to drive to and from work and take my kids to school.

From the very first day I brought the car home we had problems with our Jaguar XF. It left my wife stranded on the freeway multiple times when it simply shut down and refused to go. This is a common problem. The car was eventually re-wired from bumper to bumper. It has had brakes replaced three times in 65k miles. Not one sensor told us the brakes were low, and they couldnt figure that out either. Now the dash has bubbled up and the leather is separating after 65k miles. It has been garage kept since day one, and it is probably happening from being removed for all of the warranty work. Jag will not cover it.

Four weeks ago I purchased a XF. So far I have not received any call from anyone at the dealership or from Jaguar USA to ask about my experience with the purchase transaction or any concerns with the vehicle. And I do have some questions and relevant feedback. Last week, my daughter purchased a Hyundai Tucson and she has already received calls both from the dealership and Hyundai USA asking for her feedback and if there was anything they could do to enhance her experience. Amazing!! Jaguar has to go a long ways before it can hold a candle to the Japanese and Korean counterparts.

I recently bought a used Jag S type from a main dealer in Birmingham, UK. I bought the car from the main dealer after having bought from previous main Jag dealer both new and used cars. As I drove the car away it became noticeable that it had mechanical issue. I tried for a solid week to have the dealer return my calls and my first call to them was on the same day of purchase. The car also had cosmetic issues not noticed at the time, including broken back light cluster, broken from grill and rust on the door sills. After a few weeks they finally agreed to repair the damage but insisted in taking the car back to their dealership some 140 miles away? Not my local same dealership network 15 miles away to repair under warranty which was agreed at point of sale.To cut a long story short it had more problems all within 5 weeks of purchase, so in the end the dealership offered to buy the car back because it was uneconomic to repair and would go to auction and they didnt want to be associated with a bad deal for sake of the company name etc. and so I thought this was acceptable and after all I would get my cash back. As I work overseas they took this car back the day after I had left and at the time I had no car to replace this one with I had to pay the remainder of my insurance premium rather than switch my insurance over.A week later as I was looking at the main Jag dealer website for used Jags I noticed this same car for sale at a higher price? You can imagine my anger etc.. It is obvious that they took this car back to shut me up. So after my inconvenience and payment of insurance, they could have just fixed this car? And returned it to me as it should have been instead of the subterfuge etc. I have complained to the head office and the dealership but as yet some 6 weeks later no one has bothered to return my calls which does not surprise me given the experience that I had with them initially.

I purchased a 2013 Jaguar XF supercharged awd in 2016 and always noticed a antifreeze smell coming out the vents; and whenever I shut off the car I get a rattle noise. After taking it getting oil change they say the noise is normal and I should check the coolant level often. Today I started my car and a very loud noise came from the engine and car shut down and wouldnt start, I had to get it towed to dealership all to find out that I need a $26000 engine replacement; wow really Jaguar...thats not supposed to happen on this expensive luxury really new vehicle. Im now waiting for a call from them and we gonna see whats the deal outcome will be.

I bought a brand new Jaguar XJ in April 2011, drove 23,000 km, had it serviced in a Jaguar WS in June 2012 in London. Two weeks later, I crossed the Channel with the car to go to my son’s wedding in France, and suffered a breakdown 1 km from the ceremony. The whole event had been seriously spoilt by the need to get proper assistance organized. It could not be a worse day for such an incident, and find it totally unacceptable to suffer such a breakdown with a brand new car of that standing. Then, it is only 17 days later that the car had been brought back to UK, and 24 days later that it was repaired, and given back to me. How is it possible for such a chain of inefficiencies, is occurring with a brand like Jaguar? What is the company prepared to offer to compensate for such unacceptable chain of event? My car registration is **.

Leased a new 2016 XF using the pull-ahead coupon miles to me covering up to 3 payments on my old lease. Chase continued to debit my account for BOTH the old and new leases and also told me I owed 1800$ for the failed lease payments. Spent HOURS (no joke) with Chase. Nobody knew of Jags incentive and Dealer finally got me a direct #.Two MONTHS later, no reimbursement for duplicate (and illegal!) payments drawn from my account. Had I been this late my car would be on a flatbed and my credit ruined. Everyone at Chase agrees I SHOULD be reimbursed but nobody can tell me WHEN. AARRGGGHHH! I have invested at least 20 hours of time to get my money back from companies which purport to be the hallmarks of luxury. And when I call the Jaguar customer satisfaction hotline I always get the same 3 prompts leading to Leave a message and we will call you back immediately, HA! Its been 3 calls and 2 days and NOBODY has called back. What a ** losing pair of companies. Third Jag but NEVER again. Spread the word. Their customer service SUCKS!!!

I purchased a new 2011 Jaguar XF. When I drove the car, the brakes were squeaking. I expressed my concerns to the salesperson and his reply was this is normal. The reason they squeak is because it is a new car and the brake dust has not burned off yet. At 15,000 miles, I took my car in for an oil change and again complained about my brakes. And once again, I was told the same lie. It was blamed on the car being new and on the brake dust that needs to burn off.At 30,000, one year later, I took my car in for another oil change, and once again complained about the brakes. However, this time, I received a phone call from the manager of the service department and he explained to me that I need a new brake job because my rotors are worn out. This would cost me $1,500.00 out of my pocket because it is not covered under warranty. I had no choice but to pay the money to get my brakes fixed.Well, my car now has 43,000 miles on it and I need another new brake job. Again, this is another $1,500! Please do not support Jaguar for they are all lemons! Needless to say, I was very upset with what happened.

I purchased my used 2011 Jaguar with 38,000 miles on it. Beautiful and sleek, she turns heads everywhere she goes. In our 8 short months together Ive replaced the entire center display, all of the speakers, roof curtain motors, parking sensors, and last week, it overheated and died on the Pennsylvania turnpike... at 43,000 miles. Imagine the mortification of standing in full military attire next to a smoking vehicle. The factory warranty died in October... but went to 50,000 miles. This is inexcusable. Please if you are reading this DO NOT BUY THIS BRAND.I contacted Jaguar USA... They offered 60% of the 44,000$ estimate. So I either have to pay over 13k for the engine to fix a car Im 35k in debt to own; or use my extended warranty company (5k)... which is going to total my car altogether! God only knows the loss Im going to eat when the final value is computed. The dealership itself (Mainline Jag, outside of Philadelphia) has been awesome-but they dont work for free! The entire staff is accommodating and obviously sorry for my loss - but why am I paying for this defect Jaguar USA!? I just want my baby to run like normal cars do!!!

I recently bought a 2000 Jaguar XKR Coupe with just short of 100k miles on it, all black. I have never been so pleased with a vehicle as I am this one. Its beautiful, fast and fun to drive. I have taken it to the nearest Jag dealer (Bergstrom, Appleton, WI) for an oil change and powertrain inspection. It was a very positive experience. They offered pick up and drop off services, which I used. The car was washed and cleaned, very, very well. Just spotless inside and out. I spoke to the service techs directly regarding results of the inspection and was able to make informed decisions in maintaining my Coupe. I will be taking it back there soon to have two repairs made. Also, I am taking the car elsewhere (Powers Tires in Manitowoc) to have new wheels and tires put on, along with a brake and suspension inspection. Lastly, I have bought parts to change the navigation out for the original 3 gauge cluster that was available. The nav system cannot be updated beyond 2003, and a sports car like this should have gauges anyway. I plan to take the car to Extreme Audio in Manitowoc and ask them to do the nav-to-gauge switch out because there is much work to be done with a custom wiring harness. The car is not driven in the winter, and I intend to keep it, and keep up on its maintenance. In reviewing the cars maintenance history that was given to me upon purchase the average annual maintenance cost of this XKR has been $1500/year over 14 years. Thats including about $5k that I am putting into it. And I couldnt be more pleased with it.

It started with the brakes and motor. They were replaced but they are still making noises whenever the brakes are applied. The water pump went out within 1000 miles. Now Im still smelling the radiator burning smell. The navigation screen is difficult to function. The response time is delayed when pressing the buttons. The hood sensor repeatedly goes off, not to mention you have to open and close the hood in order to start the car. The alarm goes off for no apparent reason and the radios buttons get stuck when attempting to change songs. This is the most expensive car I have ever had and I will never in life purchase another Jaguar product. The custom service reps are just as rude as the service representatives at the dealership. I had the car for a year and its been in the shop at least 6 times for the brakes and other mechanical related issues. What are you supposed to do when Jaguar Customer Service tells you that their managers only talk to people and then it was cleaned up by saying they only talk to case managers not people and that I should contact the better business bureau. I dont understand how Jaguar remains in business. I need lemon law attorney like yesterday to escalate this matter.

I purchased car used. Have had a few problems which have been repaired. The repairs were less than my Kia which I had purchased new. It rides like a dream and get a lot of compliments on the looks and color. I feel very safe driving it and is the perfect car for a 74 year old widow with a small income. When I drive my car it is the greatest driving experience.

Jaguar XF owned for 10 months constantly filling with water in the sump guard. Dealer cant see anything wrong. So much for an expensive prestige car. Beware.

I did a quick tabulation of the 110 complaint letters about Jaguar cars. There were fifteen letters which did not mention a model, so I didnt count those. Of the remaining 95 letters, 28 were about the Jaguar X-Type, 30 were about the Jaguar S Type, 17 were about the Jaguar XJ, 16 were about the Jaguar XK and 4 were about the Jaguar XF. As Jaguar no longer sells the S and X Type, I think it was a wise decision on their part considering the number of complaints on these vehicles. Ive owned a 2004 Jaguar XJ VDP for about a year and Ive put about 8,000 miles on it. So far, Ive had no major problems with it. Before buying the XJ, I did test drive the X and S Type and left with the impression that they were entry level vehicles and were not of the same quality as the XJ and XK.

My 2018 Jaguar E-Pace is an unreliable and dangerous vehicle to drive/ride in. This vehicle engine loses power during freeway/city driving and the accelerator is unresponsive. No help from Jag Cust Relations.

I have owned 5 Jaguar convertibles and the 2016 F-Type Model S convertible that I leased is the finest of them all! A Nimble and superbly handing car that really comes when you call it and is a genuine Joy to drive. But the Nav/Entertainment system for the 2016 is grotesquely unintuitive and difficult to operate...especially when driving. (Explain why that should be, please). So, May 2018 I ordered a brand new 2019 F Type with almost exactly the same specs and waited 6 months for it to be produced hoping that Jaguar would have fixed the Nav/Entertainment system problem in the newer model and made it easier to use. But it was not to be... When the new F Type arrived in Mid-November 2018, I hurried excitedly to the dealer only to discover that the display screen in the dash turned Bed Sheet White in the sun when the top was down and the display became totally unreadable and unusable.What is with Jags engineers? Dont they test things? My disappointment is incredible after a 6 month wait. I told the dealer that what was wrong was that the contrast on the display screen etc. was set wrong... Certainly, just a software problem that was easily fixable. My dealer contacted Jaguar direct whose solution was completely laughable and out of touch with reality. They ONLY changed the screen component out stating that the one in the car must have been defective. Of course, it did NOT work. Same problem... And Jaguar hasnt responded with a real fix. So now...this rag top driver is totally without a convertible in the middle of convertible season. Im so unhappy that Jaguar is so far out of touch with its customers.

I wasn’t sure if this car would be the best fit for my needs. Once I drove it and saw that the price was very reasonable and a lot less for a used car on their lot, than the car I originally had I was sold! I loved the beauty and luxurious look, I immediately knew this was the car for me. It’s excellent on gas in town and on the highway. I get a lot of compliments on the look and color! Best decision we made in get this car! LOVE IT!!

I purchased my 2007 brand-new Montclair JAGUAR. Six months later, it sounded like an old truck. I took it back to the dealer, and they kept it for five weeks (no parts, order parts, etc. etc.). I was about to call the news station when I finally got a call saying, It will be ready in a day. Pick up the car, and I was told they were going out of business and were No longer selling Jaguars, so look for another shop. Two months later, brakes (boot/bushings) need to be replaced.Luckily, they were still in business and had to replace all with warranty. Brakes have not worked right since. I took it back several times. Finally, a year later, they did stop Jaguar dealership and were selling other cars. I called USA Jaguar and was told to go to any Jaguar shop; the car is covered until warranty expires. Went to a new dealer, who worked on the car several times. Then the warranty was about to expire, so I got one of those extended warranty. I was driving the car and it lost power transmission so bad, it needed replacement. Now I went to Bergan Jaguar 30 minutes away, and they told me it was about $2,000.00 to fix. I told them, Fix it; you sold me the extended warranty. The guys face almost fell to the floor. It was covered by the extended warranty, which cost me about $2,000.00, so I am breaking even.Six months later, they were out of business, so I went to another dealership... mind you, Jaguar dealers are not in every county in NJ; theyre miles and miles away in Madison, NJ. You see, I only purchased from Montclair because it was 10 minutes away, so now I am driving 1/2-hour to find a NEW dealership. Long story short, now I need an alternator (extended warranty). They said I should get a used one because the car is now five years old. I said, Oh no, Ill call the news station, and I get a new one. NOW BRAKES ARE NO GOOD AGAIN. It is never ending with this car and the brakes. This, too, was my dream car, and it turned out to be a nightmare of a car. #Lemon

I bought a used 2003 XType Jag with about 99,000 miles. Previous owner had done some work on it and recent receipts showed about $1,200 in repair. I have owned this car for almost 2 years. First thing I did was to get spare keys. Jag dealers wanted $250 each. Went to a local Jag specialist who suggested that I purchase a certain type of key fob from eBay, which I did for $20, then went back to the repair shop which he programmed 2 extra keys I purchased to work with my original key. All this for $75. Works perfectly. Not too bad to buy a peace of mind.Local high school auto mechanic shop/class helped me change the struts which was $100 a piece for parts. No labor charge since instructor uses opportunity to show class how to repair. Rides great. One day the engine light came on and same shop/class diagnosed it was some oxygen mixture problem and also replaced O2 sensor for $75. No more check engine light. Which was great because I needed to smog the car the following month. Window washer wasnt working one day. Went line and found that nozzle breaks at tip where it is connected to the hose. So I purchased washer nozzle from eBay for $30 a pair. Had them installed, again at the school/class at no charge. Works great. Love these guys!Engine ran very hot one Friday evening and discovered the coolant reservoir was leaking. Checked online and found out that the spout part of the reservoir hooked to tubing sometime cracks and causes leak. Applied the good ol JB Weld around suspected cracked plastic around the spout. Left it alone for a day, filled it with coolant and no problem since then. Safely back to work on Monday.Once car did not start. Had to jiggle gear in P (park) and started okay. Dont know what that was all about. Happened again about 6 months later. Did the same jiggle and started again. Hoping its nothing serious. Other than that everything works fine. I did buy two back tires to match up with the 2 front new tires that the previous owner bought. Had to change one light bulb at Auto Zone, which was about $8 but the clerk installed it for me. All in all...great car. Im sorry to read stories about all the disappointed owners. But my Jag is a great used car, that so far is very inexpensive to maintain.

I love my 2009 Jaguar Premium Luxury XF but there could be improvements to gas consumption in city. But on the highway is a different story and it definitely makes up for gas mileage. One fill up from Detroit to Indiana with a little more than a quarter tank left upon arrival. That included 30 minute periods in excess of 90+mph.

If the CPO warranty is important to your purchase, then proceed carefully. In some Jaguar literature and some third party sites you might conclude, as I did, that the CPO extends the original warranty and is bumper to bumper. This does not appear to be the case as I have sticky interior panels and buttons on my 2015 F type. This is a documented Jaguar issue on various models. Jaguar USA verbally indicates that the CPO warranty is for electrical and mechanical breakdown. I stress verbal as they have so far unequivocally refused to put my denial in writing. Furthermore, it appears that the document which lists covered/excluded items is considered as a top secret document by Jaguar USA and some if not all dealers.

I was driving my 2003 Jaguar X-Type 3.0 Sport AWD and it was me and my daughter and while we were driving down the road car just came to a complete stop and I wouldnt move and when I pushed the accelerator the car made this deep grinding noise. This is by far the worst car I have ever owned. I never recommend a Jag.

I have many issues with this car from the day I bought this vehicle. Not only mine even I have seen the same issues on others cars too. Even If they repair the car we need to go back to dealer again in 2 months for the same issue.

I own 2007 XJ Jaguar Vanden Plas Sedan, I have spent over 19k at Tampa Jaguar in service with constant attention to engine light being on and the last 3 to 4 times, I have brought it in for the same problem, and to date, the engine remains on and my spouse is taking it back this week. Service manager was aware I was tired of spending on it, and we spoke of me selling it to Tampa Jaguar since they have solely repaired it.My spouse saw a Jeep Wrangler and began negotiations on it for trading the JAG, the Jeep was souped-up which would be odd enough for me, went to trade, arrived the Jeep no longer had the same lights, new pics on Carfax, and the manager of sales denied changes, then admitted to small lights. The problem I have is upon arriving, no one came outside to speak with me, my spouse spoke with manager told him I am outside, he totally remained inside and still refused to speak about how to get car sold, test drive Jeep, or even act as if I was a customer of Jaguar.I have been coming there from 2012 to now, no other company ever touching the car, and we know the service team by first name. Yet, sales ignored my existence, refusing me the courtesy to honor my business, to honor the terms of the presenting Good Faith to sell the Jeep as it was originally shown, not taken down from where it was, or he could have come out, asking what can we do to get your BUSINESS .I have made this complaint to someone whom called me for follow up to no avail. I have written this up and assigned case number, only for a case manager, Danny to ask me about calling to speak with General Manager, you would think 2 complaints later, General Manager for this from everyone else. Was it racially motivated? I am **, and I have seen no one present during there, or even in their showroom, and no it is not because of cost, my friends all drive top of the line and from Tampa area, I am not, but they all patronize other brands.I wonder if it is due to the very haughty, negligent personality that one portrays to allow a customer to sweat for over an hour, while you are aware of their presence but ignoring them because you have spoken to their spouse over the phone, and what... you figure the ** woman does not deserve respect? It is my car, my sale, my deal, my spouse is aware of cars, and was helping me out. BTW, spouse is **, so that might add a racial overture to it, would he got ignored standing outside, when you expected him to trade his car today? My car was originally purchased in Jacksonville Go while I was in Germany, so transfer to Tampa few months later. Came bringing this car to this company and they have taken 19k of my money, offered to purchase it for trade, engine light still on, and I am not paying another dime.I have been given every reason for the cause of this issue, I want the car traded or paid by this company as promised and I want Jaguar National to investigate the way these companies are really destroying their name, it stands for something, but if you have people who disrespect those who drive your brand, no matter their skin color, then you will be famous for Silver Bells, nothing more, whereas the image really should change to coincide with the sleek look of the Jag... it is a very sleek vehicle, and looks good with certain people. I am very disappointed that ownership of another has been destroyed by your local folk. Please do the right thing. Your Customer Service Case Management is horrible too, time for someone to get new people.

We the Jaguar lovers are very disappointed with the removal of the signature Jaguar emblems from the hoods of the vehicles. Please put it back. Thanks, Jaguar Lovers.

Needed a throttle motor and new transmission just over 100,000 miles. Bad mechanically. Steering wheel squeaked since day 1. Doesnt hold its value and broken again. There is no reason to put another dime into this car. What a disappointment!

I bought my 2016 Jaguar XJ in March of 2016. To date, it has been in the shop longer than it has been on the road (over four months). The wire harness was damaged by rodents, not surprising when I learned the wiring insulation is made of soy. A few minutes on the internet reveals that many other owners are having the same problem. The new wire harness has been on backorder for almost four months. How is that possible? A current model year vehicle has a part as common as a wire harness that is not available for over four months?Jaguar Motors refuses to replace the vehicle under lemon law, as they claim the damage was caused by outside factors (the rodents, but no concession for the part being made of soy maybe next theyll make wiring insulation from bacon). They have also refused to make any concession of any kind. To date, they even refuse to apologize for the part not being available (anything remotely close to an apology is only patronizing... Im sorry YOU are frustrated, Im sorry YOU are not happy, as if my frustration is self-generated and they have no responsibility).At the two-month mark, they sent what they claimed was the replacement part, but only demonstrated their incompetence as the wire harness they sent was the European version for my US vehicle. After Jaguar Motors argued with my dealership for over a week about whether it was the right part, they finally admitted to their failure and agreed to send a new part. Two months have passed since. On several occasions, they told me the part was scheduled to arrive. It will be there Friday... nope... It will be there next Tuesday... nope. This week, when I was told for the third time the part was scheduled to arrive and it didnt, I asked Jaguar Motors to provide a tracking number. When they couldnt produce one, they finally admitted the part is still being tested in England. Why have they boldface lied on three occasions about where they part was. Sir, we dont have that answer, we can only tell you where the part is now.Throughout the entire process, the Jaguar customer service department has demonstrated only one goal... resign me to my fate. There has been no effort of any kind at any point to attempt to resolve the situation faster or to make any concession of any kind. (Of course they still expect that I make my payment in full). Even requesting to speak to a supervisor in the customer service department requires an act of congress. It is their policy that you can never be connected directly to a supervisor. The supervisor reviews your case and then decides whether they feel your case is worthy of a supervisors time.This is the level of service I might expect if I bought a lesser vehicle but this is Jaguar XJ. This is the flagship vehicle of the brand. Should a current model year vehicle ever have to sit for four months waiting for a part? Should a vehicle have accessible parts made from food products that attract animals? Should a car brand of this stature be so blatantly apathetic to customer concerns? My hope is that many will see this review and give it strong consideration before making a purchasing decision.

Purchased brand new 2013 Jaguar XJ from Heritage Jaguar in Freeport NY in Dec 2013. Scene 1: Critical oil light went on around 1500 miles and I brought it in and was told by service manager Bill they probably forgot to fill with oil at the factory. Heritage filled with oil and sent me on my way. Scene 2: Another 1500 miles and critical oil light went on again. This time I decided to service at my local dealer Monmouth Jaguar. I showed them the service report from Heritage Jaguar, and was told that they needed to evaluate through an oil consumption test. Oil was filled and I was sent on my way. One point I would like to mention, car constantly smelled of oil burning and I reported it numerous times to both dealer and Jaguar customer service rep named Paul.Scene 3: Another 1500 mile and critical oil light went on again and car was brought to Monmouth Jaguar and they contacted Jaguar engineers and was told to change a bunch of parts, which they did and sent me on my way. Car now has around 5K miles, as you can see we dont drive this car a lot. I did want to take the car on a 350 mile round trip and was scared that it would have a critical oil issue far from my home. I called Monmouth Jaguar and reviewed this and the continuing burning smell of oil after the so called repair was done. They offered me a loaner while they checked out the burning oil smell, on Friday Oct 3rd. On Monday Oct 6th I was called by Monmouth Jaguar and was told that Jaguar decided to replace the engine with a new one.I was concerned, since this is virtually a new car with 5K miles and this issue started from day 1, with the devaluation of the vehicle due to the engine replacement and the look of the Carfax report with all this repair history. I e-mailed Jaguar customer service 2 times and called my Jaguar service rep Paul several times. I spoke to Paul and he too he said he will get back to me. After not hearing back I tried to call the Jaguar executive line and left 2 messages not hearing back at all. Monmouth Jaguar where the car is now, are wonderful and are trying their best to help in every way. It seems Jaguar Corporate is trying to take themselves out of the situation and leave Monmouth Jaguar to relay any decisions. Monmouth Jaguar did say that Jaguar Corporate wants to do the right thing and offered to send me a check for 1 of my monthly payments and they said they would offer me an extended warranty but could not provide the details of the additional miles and time frame.Jaguar Corporate is hiding behind the local dealer and is not taking responsibility. This oil issue started from day 1 and I expect a new vehicle from Jaguar. When the time comes and I try to sell this vehicle I will take a tremendous loss as compared to the market conditions of the time when I go to sell the car. The real surprise of this is that they call themselves a luxury product, and I am still waiting for a response from Jaguar Corporate after many e-mails and calls. Does Jaguar have many issues with this model engine? Obviously my engine does. If this is a unique non everyday occurrence why would Jaguar not want to satisfy a customer by doing what is right and replacing the car?

New $90,000 plus Jaguar XJL. The car has been in the shop Four times for over a total of 20 days. All kind of electrical problems, most prevalent is with Bluetooth disconnecting or instrument panel blanking out completely. Jaguar has no idea how to fix the issues and refuses to replace the computers. They have asked us to wait for a major software update that in July. This is our fifth Jaguar XJ and by far the worse electronics of any of the over 25 cars I have owned.

I read all of the complaints and thought wow they are so much different than my experience. I have a 2003 S type and am just now 12 years later replacing the battery. I am having trouble with the air conditioning but they think its just worn out O-rings that let the coolant leak. I have had brakes replaced and new tires and tune ups but nothing major. I have been very happy with my car..

Problem 1: I purchased my 2011 Jag when it was about 1 1/2 years old with about 27,000 miles on it. It was supposed to be what Jaguar calls a certified vehicle which means brakes and all necessary parts were changed however at 11,000 miles the brakes were rubbing and making a lot of dust so I bought it in. They told me I needed new brakes. Had them changed with my oil change. Now 15,000 miles later again with my oil change they are saying I have to pay another 1200.00 for front and back brakes. This would mean that in less than 50,000 miles the brakes have been changed 3 times. I have been driving since I was 19. My last car lasted 10 years and I didnt have to change the brakes 3 times... Guess I should have stuck with the less expensive cars.Problem 2: During this same visit my front driver side light was supposed to be fixed and my battery replaced because the car just cut off while running and the lights would come on but it would not start. When I picked up my car while up the street at the gas station I noticed there was a stain on my bumper which could not be washed off and the front light wasnt working. When I bought the car back they kept it for almost 2 weeks and side the light wasnt working because the wires were fried. My question to the service manager was before I was charged for a light bulb and sent away the mechanic didnt notice that or even that the light still wasnt working? Needless to say they expect me to put out more money to fix something that was supposed to be fixed.These problems does not include the 2 other times the car was really broke and had to be put in the shop. Yesterday when I filed the complaint with the corporate office the man I spoke with told me it would be referred to a research team and that no one will follow up with me. That says to me it will just be tossed to the side and that they really Dont care about the customer or your experience once the car is sold. I truly hate Jag. It looks great but the actual product and service sucks so I am planning to get rid of it and I will never buy anything even slightly related to this brand or its parent company again.

BRAND NEW 2016 Jaguar XJL. After reading all the review, now I know Im not alone in the dark. Been back in the service shop for 4 times, in just 2 mo. First with the Bluetooth/audio cutting on & off, they upgraded the software system. Problem still remained. Second, the dashboard will just turn off itself to completely black. Almost got into an accident while driving through the highway at night. I dont have time to type all the problem, the more I type the more pissed I am. Is 2107 already, JAGUAR put your act together.

I left my car on 17/9/13 with Preston Jaguar Centre (in Preston, UK) for minor repairs. Someone scraped the back passenger side bumper and agreed to pay for the repairs to the garage if I am satisfied. So I took the as arranged for paint work. I was told I will get the car next day. I agreed to collect the car and once I am happy we can call the person to pay the bill. There was a very slight dent which only I was aware off as it can hardly be seen by another person only when the light fall on that door from a certain angle. My bad luck I mentioned it to the garage but decided not to do anything about it. The guy I handed my car over he could hardly see it and agreed to leave it. There was no scratches and dents other than the one mentioned above.On 18/9/13 at around 4:30pm I rang to confirm if repairs are done. I was told it is done and car is on its way to my work place. When I examined the car the bumper scrape was done, but there was 7 inches by 7 inches scratch and dent on the passenger side of the car about 12 inches below that nearly invisible little indentation. When I highlighted it the person who brought the car insisted it was there. He started to use bullying tone and said his employee know nothing. He is the boss. What he says is right and drove off in the courtesy car they gave me.When I texted the person who was pay for the repairs he texted me that the garage called him to pay or the car will not be released to me so he has paid the garage. I called the garage around 5pm. The guy whom I handed over my car on 17/9/13 he picked up the phone. When I told him of the new big dent he was surprised and agreed that it was not there and said he like to see it. I was not prepared to go to the garage as I felt threatened by the owner so I said he can come and see my car as I am at work till 6pm. He never came.

Ive had two Jags, XJ6 and and XJ8. I have freinds that have them. I dont know anyone who has had an array of unusual issues with their Jags like Im reading here. Since 1993 there record is quite good actually. Its unfortunate that the issues with Jaguar from the 50s through the 80s still follows it around. I have found both of mine to be nothing short of fantastic. It is a machine though and things do go wrong with machines. One bad apple does not spoil the whole basket. A car is a car. Nuff said. Happy driving.

I leased my F-Pace last March from The Collection in the Gables, Miami. A few months later I started to experience electrical issues. First, the push button start didn’t always work, then key stop communicating with the car, the back up camera doesn’t always work, the back hatch doesn’t always open properly, my door has an annoying squeak (but that was something done at the dealer) the overhead lighting console started to fall out and wouldn’t work my nighttime interior lighting, very unsafe for a women to get into a dark car with 2 kids alone.My car was at The Collection service department for a total of 33 days, still not fixed because they claim they can’t duplicate the issues but have spent time and money trying to fix them. JLR/Jaguar Corporate issued need a check from my dealer for the 33 days I didn’t have my car as a compensation. I absolutely love the way my Jag drives and looks, minus the electrical issues that don’t make me feel very safe. I’m a stepmom of 2 kids that I drive to/from school, sporting events, and basically anywhere they need to go and unfortunately I can’t depend/rely on my F-Pace. JLR has refused to do anything more along with the retailer. 61k for a car that doesn’t do what it promises. I was 2x Cadillac customer who took a chance on Jaguar and I am disappointed.

I Just bought a 2011 XJL which still had some remaining warranty but I also got extended warranty as well. Same week the car went in to the shop, engine vibrations, weird idling, seems its going to shut off when Im in reverse, XM radio was cutting out, speaker was cracked. I took it into the dealership at Newport Beach Jaguar, a few days after I bought it because the massage on driver side was making a loud noise. They replaced it and I told them about the cracked speaker but they couldnt hear it and I also complained about a rough idling with vibration and a check engine light came on. Well they, God knows what they did but supposedly they fixed it. I picked up my car and drove it home and two days later the same problem came back check engine light and the vibration. I drove it back to Newport Beach and left it with them for 12 days. They said they changed the spark plugs as they noticed there was some leak from a compressed washer that sits around the spark plug. I said ok whatever just give me my car back already I miss it. Everything seemed normal until I took and I drove it for max 2 weeks and back again. Now a different dealership got involved and they worked on the fuel injectors saying that they looked bad, changed 4 supposedly and car picked up again. Seemed fine then The idling issue pops up again. I take it in and asked a Jaguar lead mechanic to take in on a ride with me. He did and noticed a slight hesitation and vibration but said close to normal but lets keep it overnight and see. They did and when turned it on next day the engine light came on and the noticed what I was talking about. Its been at the dealership now for 15 days testing and bringing a field service engineer and towards a few days ago Im starting to get hints that there is a possible engine replacement. Im out of words after I heard that and Im not sure how to go about this right now. Ive made 2 payments on the car and the dealership had the car more than me. Im beyond frustrated as this was my next car on the list to get and I got it and so far I have regretted the day that I made that decision.

My 2011 Jaguar XLJ with 58,100 miles overheated and now I need a new engine. It is out of warranty, but with only 58,000, shouldnt Jaguar bear some responsibility?

Took a S-type into the main dealer in Montreal Canada for a starting problem - no start. After 2 months, it has been there and I am still not getting anywhere. This is a very bad situation with Jaguar cars. Had many in the UK but never experienced problems like this. My advice to anyone is to never by a Jag unless you are in the UK. It seem around the world they have no adequate service centers.

Last night, my son was driving my 2004 X and the back end started to slide out in a turn. When he went to correct the steering, the car would not straighten out and he could not steer. The car flipped over. Is there an inherent mechanical problem that might have caused this?

Please tell me Im not the only one experiencing bad issues with Jaguar. I bought a 2017 Jaguar F-Pace diesel and have had nothing but problems. Its been in the shop so many times and all for different issues. Its had electrical issues, trim and body issues, fuel issues and so on. Ive had it for almost 2 years and only have 9K miles because it continuously breaks down. The real issue is when it goes in to restrictive performance mode and will only go 25 miles per hour. It happened twice on the highway. Its very dangerous to drive. Its now been in the shop for 2 weeks and they still cant seem to get it to run correctly. I initiated a buyback and they just notified me that it doesnt fit within their buyback parameters because its always had different issues. Theres logic for you. I think its time to contact an attorney and start legal action.

My Jaguar is one of the best cars that I have had. It is a smooth driving car. I haven’t had any issues with my car since I bought it. My favorite part of the car is the air vents rotate. With the air vents rotating, no dust gets in the car.

I just purchased my 2014 Jaguar XF and from the day I brought it home on a cold start and just sitting at a light the car has a rough idle!!! Very embarrassing when you have someone in your car! Dealer Service said, Dont worry about it, and try fuel injector cleaner when I get gas. I paid a premium for a luxury car! Im very frustrated.Updated on 06/06/2015:This is an update from my previous post. I took my 2014 XF Jaguar in for service at my local Jaguar dealer for the second time about the idle issue. I was told The computer said everything was fine with my car. I had clients ride with me and ask what was wrong with my car. After spending 40,000 on a luxury vehicle its quite embarrassing. I called Jaguar USA and was told nothing is wrong with the car. The dealer did tell me that all the 2014s have a bad Idle and they dont know whats causing it. When youre sitting at a stop it feels like theres air in the gas. Needless to say I sold my car and took a $7000 hit! I only had the car for two months and it was in the shop twice. Jaguar USA should make up the deficit that I lost.

I bought a 2004 Jaguar S Type 3.0 used from a dealership in California. I bought with it the premium Ford extended warranty plan. This Jaguar has been in the shop more times than I have gotten to drive it, it seems. I keep it parked; it has been the worst financial decision of my life. The Ford Extended Warranty Plan I bought from the Ford dealership hardly covers anything. It leaks transmission oil; Ive had to replace the hoses for the coolant lines twice. Ive gotten to drive so many rental vehicles because of owning a Jaguar. I am going to work on a video about my reviews of other cars because of my Jaguar purchase and send it to Jaguar. I am hoping that it goes viral on Youtube and Jaguar sees this and makes things right. It sucks that such a nice and expensive car is still expensive to fix. You would think that Jaguar would like to keep a modicum of respect for themselves in that when you buy an expensive car, you get what you pay for, no, not with Jaguar. When you buy a Jaguar you have to keep paying because it’s a piece of junk. I like to tell friends that buying a Jaguar is like jumping off a building and cutting your ** off one at a time just before you hit the ground. I wouldnt recommend a Jaguar to even my worst enemy. I wish there was a class action lawsuit against Jaguar and their S-Types and lack of reliability.

I purchased a 2004 Jaguar XJ8 VDP in May of 2013. It had 107, 113K miles...fully loaded. Nicely kept! Video in the head rests..the works....I now have about 124K miles..its been good ....I had to have brakes/rotors, a reservoir....

Its been 9-months that my defective seats were ordered from the factory from the dealer to replace them. They keep saying they are on back order. I dont believe them because they are still selling cars with my interior. This is my 2nd Jaguar XJ. The first one was a 2011, it was delivered to me with a broken windshield, the chrome on the top of the door kept falling off, the engine had a cracked block and had to be replaced, the power sunroof was back every month for repair. I worked it out with Jaguar to replace the car, which I paid for. The car came from the north, it had body damage, the leather seats look like they were spray painted, the sunroof still has the same problem as the old one, the car is at the dealer more than at my house. Jaguar is Junk, 9-months for a defective part to be replaced is nuts.

A true test of an organization is not what they do when things go right, its what they do when things go wrong. Jaguar of Ft Lauderdale and Jaguar Land Rover are definitely head and shoulders above the rest.The team at Jaguar Fort Lauderdale including Kellen, Diane, Al and Bob ** have been phenomenal. They have gone above and beyond and far exceeded all expectations. Throughout the years they have always been stellar when it comes to taking care of me and my F-Type. (By the way, if you are into sports cars, the F-Type will eat Ferraris and Porsches for breakfast and not even break a sweat.)I also need to give BIG kudos to the corporate team at Jaguar Land Rover, including Rory **. The attention they give to their clients and the effort they have put in to make sure things are right are amazing.I cannot say enough about them, five stars is not enough.Alexander ** T.

We bought a 2014 XF Jaguar, it has about 10,000 miles. Well my wife was driving the car and all of a sudden the steering wheel froze and the car shut down. The red flashing light was blinking on Drive. My wife was in the middle of the highway and the cars behind her were beeping at her. She then applied brake and shifted knob to park and tried to restart it and it did. My wife said it was embarrassing in a new 2014 jag. We took to dealership. They couldnt duplicate it, all they did was reset the computer. 4 days later it did the same thing, the car power turn off as she was driving. She is scared for her safety and my kids and others behind her. I called dealership and theyre going to pick up car and lend me a loaner. I was looking at this website and I noticed someone had the same problem which, her name is Colleen of Santa ana, CA. Ive bought a new 2003 Navi, 2007 Benz, 2010 Camaro and never had this type of problem. This malfunction on this 2014 XF is a safety issue and not even a used car in a car lot would do this.

2007 XK Convertible AC - Drain hose is plugged and it is a very costly repair. I do not understand after all the complaints to Jaguar, known issues like this are not placed in recall. When a company that charges nearly $80k for a car, do they really need to nickel and dime customers for an $8 part and a repair cost of $1,000? Sad day for customer service.

Hello, I have driven many different brand of cars and Jaguar is by far the worst. I purchased a 2014 in 2015 with only 30k miles. Still had warranty. However the day the 3 year warranty ran out the nightmares begin. I have spent more time at the Jaguar service center more than the enjoyment of the car. Very appealing and luxury to the eye but their engine components are terrible. Plan on repairing a lot of sensoring defaults, tire pressure issues, software issues, a/c issues, I can go on and on. Be prepared for a mediocre experience with their service staff and a lot of money for repairs. Mercedes will forever be the greatest. I’m going back where I belong.

Shockingly bad customer service from Jaguar. They create a hidden policy that will charge the customer if he misses a mileage interval for service. No email notifications. No automated notifications on the car. No notifications on prior service. When I objected to the gotcha nature of this money grab, the local dealer said it was a Jaguar USA policy. A week later, I get a call from a phone bank operator reading off a script...I sold my car. Jaguar is not worthy of my business. This policy is designed to catch the customer napping. The response to my outrage was a game of hot potato. Nobody accepting responsibility for an egregious policy? Goodbye Jaguar. Other businesses understand customer service and customer retention. Clearly, Jaguar does not.

I have owned a 2011 Jaguar XF S/C with 25,000 miles for the past 4 1/2 years and have been very pleased with the purchase. I bought the car from a dealer about 60 miles from where I live. This has been the most satisfying car I have ever owned, and I have owned quite a few high-end sedans. The car is beautiful, fast, quite and safe. I look forward to seeing it and driving it any change I get. It is a perfect size, fast and RELIABLE.The only service or reliability issue was an initial check engine light, I was told that I didnt tighten the fuel cap well enough TWICE by the assessing dealer. On the third episode, after being sick of taking it to the dealer, I call Jaguar and they towed it to Portland, Oregon dealer where the problem was found to be a vapor leak near the fuel tank and was fixed. It has stayed fixed. The yearly service has been the only other trips to the dealer, and have been uneventful. Note that all service was free for 5 years with 2011 vehicles. The battery died at 2 years, and I replaced it on my own, and the soft performance tires only lasted about 18,000 miles as expected. Would I buy it again? IN A HEARTBEAT!

I took my 2007 with 35,350 miles Jaguar over to Elmhurst, Illinois Jaguar dealer. And they ran the diagnostic test which cost $142.00 to tell me I need a new fuel pump and jet pump and the cost is $1,236.00. There is no reason I should have to pay out this amount when the car has 35k miles. I also had 2 2005 X-Type Jaguars and they both had leaks from the oil pain filter, which should not happen at 50k. Jaguar is much over rated - charge too much for the cars and have no sympathy when the car needs work. They stick it to you. I had much better cheaper cars and will never own another Jaguar. So if you are in the market, be wise and pick something other than a Jaguar.

This is the second time I am writing this to you. It’s about how the salesperson responded to us when we approached him. And because of that, we had to buy a Merc and not a Jaguar.

2007 Jaguar XK A/C condensation drain blocked: When A/C is used, water pours onto floorboard, on passenger side, from under the glovebox. I usually take my car to Firestone for service because Jaguar Service is prohibitively expensive. Just as John found out, the only way to get compensation for the problem was to have the car serviced at a Jag dealership. The $250.00 coupon cant even be used to cover a portion of this repair. Its for future repairs. I have to wonder if there is anyone else out there who has received more than a $250.00 coupon?

I am a loyal Jaguar driver, however I am now having my concerns and doubts. I had gone from the XK8 to the XJL, and never thought it would be an issue. I had the car in several times for various problems from car shaking in reverse when you turn the wheel, the moon roof not closing, the trunk not closing, the navigation replaced, now my TRANSMISSION IS BEING REPLACED… I have under 40,000 miles on my car, mostly highway driving. I am a very careful driver, my car looks brand new other than all the issues listed above. I FEEL I HAVE A LEMON? I have not even listed all of the issues, because the people in the service department are very kind and doing the best they can. What are my rights? I think they should give me a new car. HELP.

My Jag XF has been garaged kept for the 5 years Ive had the car. So you can imagine how shocked I was when the headliner in the car completely came down.As asked Jaguar and Alpine Jaguar my local dealer to provide assistance for this situation and they declined to stand by their product. At this point I have concluded Jaguar is not a brand worthy of luxury status. I will look to another brand to provide me a luxury vehicle choice.

I had an existing XF that I was very pleased with and didnt expect to change, save for some bargains around in the current stressed climate. Mine was a diesel and I knew I needed a petrol some time. I investigated used XF petrol and was looking when Jaguar Cardiff suggested I could have a pre-reg XF for £5k more. Needless to say I was interested! Its a portfolio 2.0 250hp Petrol. It has BAGS of power (my brothers 3.0 petrol is OTT powerful and exp to run) and I am totally DELIGHTED.The tech has taken a HUGE boost from 2012 to 2020 and now is just quick, easy and intuitive (it was fine previously). Comfort is also far better, especially rear comfort and space. My previous car was used so bums had touched the leather before mine! Ride is responsive but not Audi hard. Overall I am blown away by HOW MUCH BETTER the 2020 car is than the 2012 (which I already liked a lot!). Its so much worth going for the new motor. THANK YOU Jaguar for an amazing product!

I purchased a new Jaguar XJL from this dealership. I put $1,000.00 down payment and was told I could pick up the vehicle the following week. After four weeks of non delivery they claimed Bankruptcy. They keep telling me the bank would release the vehicles within a week. They never returned my deposit. I have reported the issue to the New York State Department of Motor Vehicles and the BBB.

I purchased a 2013 demo Jaguar XF with 3000 miles. Have already had to replace fuel injectors, and engine oil cooler. When purchasing the car we were promised that warranty would extend to Cayman Islands where Jaguar has an authorized dealer. Jaguar now tell me I need to take it to Puerto Rico!!! My last few inquiries have led to only an automated response saying they would get back to be. The latest being mid February. Its now May 15, 2015 and still no response!

I own a brand new Jaguar I-Pace, less than 5,000 miles. This morning, for the second time, go to drive the car and have a battery default detected, rendering the car undriveable. Jaguar isnt much help, other than to tow the car in. Most unreliable car Ive ever driven. Drove a Tesla model S for three years before purchasing this car and never had it in for service even once!

I reckon the engineers built this car so badly because they were trying to have a laugh at the stupidity of those with too much money. I have 2004 VDP XJ8. Only 150K miles. The major issue is the air suspension. It is only a matter of when you will need to spend $4K fixing it. Parts are outrageous. Many here have fuel pump as an issue. $1000 to fix. When a 10 cent switch went bad on overhead console the whole unit had to be replaced $600 part $100 labor. You cant change wiper blades like other cars. Battery has to be special silver calcium. I also have water on floor by glove box. I wont bother you with all the small issues such as coils. Transmission may be next. There is a reason why you dont see any of these vehicles on the road anymore. I have to laugh because if stock market investors ever looked here they would never buy another Jaguar share. The powers that be dont care. The bosses are here today, take a fat check, and leave tomorrow. I hope we can stop people buying Jaguar. And Im a Brit. Even if you are rich, why throw money away? My Jag was $85K at 2004 time value of money. Today one can find them at $4K. The depreciation and cost of upkeep will probably end up costing you $2 a mile. Imagine taking a 10 mile drive to grocery store and just throwing $20 out the window. Silly rich folk. The only plus for this vehicle is that it looks so beautiful.

Replacing lost keys - What an absolute nightmare! What a way to rip off your customers! Not only was I robbed when my purse was stolen, with my only jaguar key inside, I was given only one key at the time of purchase. Unknowingly, at that time, I was not aware how expensive replacement keys were. I was the second owner. Then I was trying to get a key when I had no key. Jaguar dealerships were about as helpful and understanding for my situation as some zoo animals. I was told repeatedly the only way was to bring car in physically to nearest Jaguar dealership, which is 3 hours away. After all, aren’t Jaguar dealerships as common and up the road as a Ford dealership? I’m supposed to flat bed my car then pay 4$ per mile just to start. Unbelievable! Inconsiderate and unkind! Plain greedy! Surely they took into consideration all the hundreds of their customers whom like me, lose keys and now forced to pay high towing fees two-zillion miles out of the way, then stolen from twice over at the excessively high charges to replace my keys for a tiny amount of metal and plastic. Never again jaguar, you lost this customer. The managers employed at Jaguar are so completely inept and unknowledgeable about a product they talk about and sell day in and out. They were clueless when I inquired about this marked important card they instructed us to keep in safe place, titled security label from key transmitter. Surely marking something important and keep in safe place is an item valuable enough to really keep in a safe place for some future important reason. Surely staff were also educated about this security label key transmitter so when someone like me asked questions, Jaguars staff would have at least once seen this label we had been storing safely!Surely, there really is a purpose, function, for this security label key transmitter with what appeared valuable enough to store with all these numbers and bars to scan. I got hopeful that maybe, since it was titled “key transmitter”, all these numbers could be scanned because of bar codes and some thoughtful genius in Jaguar corporate head should be kind enough to make a spare so that some future single sickly older woman, on a fixed budget, wouldn’t have to tow her car half way to Mars and take out a bank loan for this fraction of a fraction of piece of worthless metal and plastic. I could have bought 2 state of the art computers, with all their gadgets and sophisticated hardware for what I am being expected to pay for this microscopic sized hunk of metal. Gold sells for less! Personally, thank you Jaguar for the added daily troubles and turmoil many sick and the fixed income customers you have. Thank you, Jaguar on a job not well done. It’s in the air! I know you feel it Jaguar. After all, you breathe the same air as the rest of us do and feel that consumers are sick and tired of being ripped off at every street corner we turn on the all possible ways corporate heads can squeeze out of themselves. Then feel so proud, pat yourselves on your backs for becoming a fortune 500 company and having millions in the banks.Corporate greed is not something to brag about. As if, you had worked so hard and diligently at producing a product that’s really worth the $500 to $1,000 that you charge. Millions like me are sick of being ripped off by corporate heads that searched hard to find a way so that all customers must go to you and you’re completely free to now overprice. There’s nowhere else they can go and you smile, feel happy and smart about yourself for finding away to get rid of competition. All that matters to you is the bottom line. Then you tell yourself something like it is a security reason for doing all of this. I feel like I had just walked into a Wal-Mart, pushing a grocery cart, handed the cashier $500 and leaving the store with an empty cart, only a safety pin in my hand. I did not get really anything this month for my money.We all know that those extra little added charges at the end of our bills, for such things as filing fees or maintenance fees are really for absolutely for nothing that corporations pride themselves for. Theft is theft, no matter how you take it. I am so tired of companies finding extra ways to profit for nothing by taking advantage of the disadvantaged. We are all sick of it! We know what you’re doing. We all see what is really going on. The fact remains you put yourself deliberately in the position of having a corner on the market no matter how you try to sell it. Well, Jaguar, you don’t just have corner, you took the entire freaking block off people just like me. As for the wealthy customers, the price of a jar of peanut butter is $3 for the rich and the poor. They don’t like being overcharged any less.

While driving my 2-month old 2014 Jaguar XF, the car shut down while in motion. It was terrifying. The car literally turned off. The steering is power and froze, the computer shut down and I was in the middle of the street. This model has a dial that pops up to change gears in sunk down and I could not put the car in neutral to get out of the street. I had to exit the vehicle and leave it in the middle of the road for 2.5 hours until it could be towed. I am very worried about my safety. This is the third time this occurred. Twice while the car was in motion and once it would not start after being parked. I requested a refund or a new car as I am very worried for my own safety and the safety of any passengers with me. This could have been tragic if I was on a busy road or on freeway.

I have been fairly satisfied with my 2011 Jaguar XJL. I bought the car in Dallas and had it serviced for the first half of its warranty life in Tulsa, Oklahoma. Moved to Austin and then had to have it serviced by the only dealer here, Jaguar of Austin. Just the normal services because there have been few problems with the car once the infamous roof popping issue was fixed. I noticed at first that I never got a loaner at this dealership. Usually a Nissan from Enterprise. Then they somehow credited my 30k service to some fellow in St. Louis and used my 45k service instead. Took me hours on the phone with Jaguars corporate to resolve it and they never figured it out until I did. Called in March about the extended warranty. The conditions were not really explained to me but I was told there was no hurry. I had an appointment for my last service a month before my warranty expired. My car currently has a bit over 35k on it. Not a high mileage vehicle.I get a call from my service advisor asking to postpone my service appointment. Until the day before my warranty expires. On the way into the appointment I get a call from the service advisor, which was odd, informing me they have no loaners. I stated the obvious which was that I had made this appointment long in advance but that I had never gotten a loaner at this dealership. Arrive from my appointment and had already decided to test drive a new F-PACE or Rover and trade my car in. I was called while on the test drive and told my service was no longer covered and that it was over $1000. I authorized the service and cancelled the test drive. On the way home I called Jaguar Corporate and they were good about making sure it was covered. This dealership did not lift a finger to help.That same day I talked once again to the finance person about my extended warranty. She had my file from March on her desk. She said she would now call and try and get me an exception to get the extended warranty (which after a call or two I find is priced $2000 more for less warranty than other dealers). I never hear from her. I have called a couple times and never get her or received a callback so I call the dealership where I purchased the car and had a very helpful young man named Jason. Jason gets back to me in 2 days and tells me my extended warranty request was turned down. I called Jaguar Corporate and am waiting for their response.The point of this little story is that the dealerships may be individually owned but they are representatives of the Jaguar corporation. A good product is only as good as the dealership. I would imagine that if I had purchased in Austin I might have gotten better service. Maybe not. I plan to lodge a formal complaint against this dealership for all irregularities and the fact that it appears they have cost me the protection of an extended warranty. My last Jaguar. At least as long as I am in the Austin area and have to deal with Jaguar of Austin.

I am not certain as to who is in charge of policy when it comes to Customer Service at Jaguar USA, The automobile is one of the most beautiful car to ever make contact with the road, but the folk at corporate ought to know that beauty alone is not enough to retain customers. I purchased my 2013 XJL 5.0 with all the bells and whistles. The catalytic converter warranty exceeds the regular 3 year/36000 miles warranty.The car warranty is 7 years/70,000 miles,,, How many people know that? So when the check engine light came on, and the diagnosis was a damaged catalytic, the car was 6 years old with 63000 miles, in the middles of the Covid pandemic, where no one was going anywhere, I figured I’ll wait until the car is due for the 65000 miles service, that didn’t happen until February of 2021, by then the warranty on the 7 years had expired 5 months earlier, yet the mileage was well within the warranty period,,,, A no brainer right?Jaguar USA shamelessly denied coverage and refused to honor the warranty, which prompted to search the reviews,,, I have never seen so many ONE STAR in my life, which made my decision to never ever sit behind the wheels of a Jaguar again. I say that with a heavy heart because of a life long love affair with Jaguars, and despite the fact that my Jaguar Service Advisor since 1988, Bob ** at Jaguar of Willow Grove, is one of the most knowledgeable, and courteous in the business.

This car is horrible. Customer service is worse. My car has been in the shop for 3 plus months. The dealer who has lied many times now state that the car has been fixed. Yet they refuse to allow me to properly test the car before signing off on it. Jaguar and its authorized representative has lied to me from start to finish. I documented everything. Corporate has not contacted me once although my car has been out of service since March 28th, 2021. The car has approximately 28,600 miles. Jaguar refused to negotiate with the BBB on a repurchase. They decline to respond to any and all requests for a remedy. Kicker: Jaguar authorized me to rent a vehicle. I am in for over 5k. They are refusing to pay. I will let them lie to the courts. I have proof. I documented EVERY call.

The dealer has had my vehicle, a 2010 Jaguar XF, for over a week now. I simply had a TPMS (Tire Pressure Monitoring System) Fault light go on in my dashboard. The tire pressure on all four tires was fine. They keep diagnosing the problem with NO positive results. My bill is presently over 2K and after nine days of being in at the dealer, it still is not fixed.

I have an 07 plate Jaguar 2.7 v6 diesel S type. I had to take the car to my local dealer for a repair. It came up on dash as SDC unavailable. Jaguar dealer told me that I needed a new diaphragm fitted to my fuel pump at the cost of 299 fitted. I picked car up on the Saturday and paid the bill in full. On the following Thursday, the car broke down again - same code on dash. I contact dealer, tell them whats wrong. Car goes back into garage. Then they tell me that they are having problems reading the fault codes and that they are waiting on Jaguar sorting it out. 2 weeks later, they phone to tell me that they have found the problem and car needs 2 new fuel injectors at a price of 245 each. And that they have sent a sample of the fuel in my tank to see if its contaminated with anything. They come back to me and say its water in my fuel. And my tank needs to be drained. They then tell me that I have a bill of 1180 and that they will not guarantee the work that they have done on the car unless I change all the injectors and the fuel pump at the same time. I check out the internet for prices of injectors, and for official Jaguar injectors. They are only 65. I now have a Jaguar car that I am scared to drive on the road in case it breaks down on me again. And the bill has to be paid in full before the car can leave the garage. I will never ever in my entire life get another new Jaguar car. I have owned this car for over 3 years and I have found the Jaguar dealers to be nothing more than con men. They dont keep their word and they always find ways of getting more money from you. And the warranty is a joke. it never covers what has gone wrong. So my advice to everyone, STAY AWAY FROM JAGUAR. Cars are expensive crap. Im going back to Range Rover. At least you can repair them easier and cheaper.

I own a 2006 Jaguar X-Type currently with 90,000 miles on it. I bought the car new at Rusnak Jaguar in Pasadena, CA. I used to take the car for service there but, every time I went, they always found something needed repair, not including the times that I had to take it for problems. Well, brakes on this car are a joke. I have replaced them 4 times and, each time, the rotors needed to be replaced which adds to the bill and, of course not covered by the warranty. The new battery cracked and, has had at least 3 additional batteries after that, battery cables needed to be replaced, engine mounts needed to be replaced, oil and water leaks galore, 2 new coolant reservoir, new radiator, assorted sensors, new transfer case, windshield wiper motor replaced, rear shocks had to be replaced. Currently the car is at PepBoys because the battery light came up, the alternator was replaced not once, but three times already and the battery light continues to be on. I already paid them $600.00 to replace it. The PepBoys called their troubleshooter to diagnose the problem since they were thinking that the car computer is the one causing the problem which is a $3000.00 repair. Their master mechanic informed them that my Jaguar needed a Jaguar built alternator. Otherwise, the computer would not recognize it. BTW, I also have to replace the hood struts which cost $90.00 each but was able to find the replacements at 1/2 price. I am just afraid of whats next. I bought this car because I wanted a Jaguar but I was not bargaining for the amount of problems this piece of garbage this car has been. I own a 2006 Ford Expedition, which I bought new, and the only thing that broke after 69,000 was the water pump which was quickly replaced for $450.00 which included the thermostat and a radiator flush.

My Xj8 Heritage has less than 60K Km on it. It was bought new, and we have had one problem after another. At 12 months and 10 Km, the battery failed, which was under warranty. At 26 months and 25K Km, the hood lining fell out, which has no warranty. At 4 years and 35K Km, the water pump failed, which also has no warranty. I was told they were a common fault. At 8 years and 50K Km, the thermostat failed, which has no warranty. At 10 years and 65K Km, the fuel pump failed, which has no warranty. I would not buy another Jag. How is this possible for a car with such low kilometers to be serviced regularly?

I purchased a 2013 XF CPO on 11.1.16. Car has been back to dealer over 70 days!!! New rotors, new engine mounts, put on vibration analyzer, transmission faulty-fluid sent to Jaguar to be analyzed, nothing fixed, engine idling rough. Just got new engine, car still vibrating, transmission still shuddering at 47mph! 4 months of ownership, making payments on a car I cant drive! What do I have to do to get Jaguar to buy back this LEMON of a car!!! In 4 months I have put on less than 4k miles!

Not just the worst car company I’ve dealt with, the worst company period. The warranty on my F-type is 50,000 miles or 60 months. The engine failed after 19,300 miles and 33 months of ownership. I am the original owner. Even though I had taken it to the same Jaguar dealer I purchased it from for the scheduled maintenance both times it was necessary, Jaguar denied my warranty claim citing lack of maintenance. They claimed people who buy F-types typically drive short distances so I should have changed the oil more frequently than the manual requires. I have a 20 mile one way commute so I don’t drive it short distances. Even the dealer couldn’t believe Jaguar’s refusal to replace the engine. In addition to $35,000 for a new engine they wanted me to pay another $7,000 if I wanted them to dismantle the engine to determine what part had failed. That money would be non refundable.I found a great mechanic who installed a used engine to get the car running again. I then hired an attorney and took legal action against Jaguar/Land Rover for breach of warranty. It took 9 months but I won the case and Jaguar was ordered to reimburse me for the engine replacement. They had 30 days to pay. After 70 days they still had not paid or answered emails. Only when my attorney threatened to take them to court and seek additional damages did they finally pay up. If you don’t want to receive this type of treatment after you’ve paid $75,000 for a car, then stay away from Jaguar/Land Rover.

Jaguar XF tires: I currently have my 8th and last Jaguar. Never had a problem until I made the mistake of going to Jaguar of Birmingham. Ive had to replace the same tire 3 times. The gearbox failed as well causing my car to stop in the middle of traffic. It was towed to Birmingham Jag. Since that was covered under warranty, I suppose they needed to find something that Id have to pay for. It left Florida with no tire problems, but I was told there was a hole in one that couldnt be patched. Ended up buying a new tire. Within 9 mos Ive had to purchase 3 new tires. The last one exploded with such force it damaged the back panel of the car and blew a hole out of the steel wheelbase. I DID NOT run over anything.I contacted Jaguar corporation since the staff at Jag Birmingham are rude, uncaring and useless. Even the manager, Lily. I wasnt offered a loaner either time. After the explosion, the car was once again towed to Birmingham. I get a call telling me I have to pay over $1300 for the damage and another tire! Jaguar Corp wasnt any help, so dont waste your time. I advised them I was driving a death trap, but they dont care. A lot of unreturned calls and emails. Do yourselves a favor and stay as far away from Jaguar. Most specifically Jaguar of Birmingham. You take it there for something under warranty, but I guarantee they will find something youll have to pay for. Dont throw your money away and dont put yourself in a luxury death trap. If I could give them zero stars, I would. There are other luxury cars that Im sure are safe and most likely have good customer service. #lastjagforme! #youllgetscrewed

First off, the car is beautiful. Second when it drives, it delivers a pleasant experience. Lastly, it cant be fixed. I have less than 11,000 miles yet, the oxygen sensor goes out quarterly, the dealerships are understaffed, and I keep going back with the same problem. Friends with the gas model dont have this problem, but they get 14 mpg in the city.

2015 Jaguar XFR - Leased this car in October 2015. Shortly after having it, we noticed that it was not handling well at higher speeds. The front end felt loose. Reported to the dealer, but found nothing. Now, over the course of 2 years and 22,500 miles on the car- a popping, cracking sound has been coming from the front end drivers side. The car has been into service 7 times for the same issue. Jaguar has replaced every part possible on the car. We have asked for Jaguar to buy the car back since it falls into the Lemon Law category of Texas. Jaguar refuses and admittedly states the car is safe to drive. The last visit to the service department lasted 5 weeks! I have been working closely with the dealer and Jaguar North America. I had asked for the contact information for the Consumer Affairs department but was told that I do not have access to that department as it is only for internal employees. Hmm?? How can a consumer affairs department not work directly with the consumer?? We are longtime Jaguar owners, but after this experience, we will be considering other car manufacturers for future purchases.

In 2018 I leased a Jaguar FPace, this was the first and last time I will ever waste a dime on a leased vehicle. I was having issues with the vehicle shutting off at stop signs and when I would pull into a parking spot, and it was not the auto engine off, the car would fully turn off, they took it in and said they could not find anything wrong with it. It continued to happen and the second year when I took it in for the regular maintenance they stated it was some ground wire issue and a computer update and it should be fixed. It happened again several months later when driving the whole screen on the navigation and radio went black and restarted and the car did as well.To add insult to injury when I called about the vehicle issue they said they could not take it back as I hadnt had the issue three times. Then at 15k miles I was driving and the car started pulling and the engine light came on, the engine pulley completely shattered and left me stranded on the side of the highway with about $500 in groceries in my trunk. I called Jag and they came and collected and fixed the car. Now the lease is ending, I have called Jag financial group at least six times to get a copy of my lease agreement and payoff that they never provided in the beginning and it took me separately calling the dealership after three months of trying to get it from Jaguar financial to get a copy.Every single time I have called Jaguar financial the payoff amount has been different than my contract payoff amount. They are trying to add on extra unwarranted fees for property taxes on a vehicle I dont own after I sent the affidavit that shows I do not own property taxes. They received the affidavit over a month before the lease ended and after a month they still refuse to process it even with me calling daily. I have spent at least six hours on the phone with them in the past month and no resolutions. Now if I dont pay off the car by the end of lease date I get another 106 in fees added on since they still havent done anything to remove the incorrect ~200 in taxes they are trying to charge.

My 2016 F type stopped at a red light and shut off. No power to turn on hazard flashers or put car into neutral to push off the side of the road. Called for roadside assistance at 1:30 pm. First truck arrived at 3:30. Since the car cannot be put into neutral the driver told me I needed a different type of tow truck with a wheel lift. Called roadside back. Was told to wait for another truck. Each hour that passed I called to get updates and was given false info and lies.By 7:30 PM I realized that nobody was coming to help me. I called a private tow company which I paid for. They arrived within 20 minutes and towed the car back to my house because the dealer was closed at this point. The tow driver that helped me told me that Jaguar pays so little to the AAA for pickups that they are a last priority. If you ever get stuck on a busy day they will not pick you up. If they did not lie to me I would have called for my own tow hours before. I was left in the middle of a busy highway from 1.30 PM till almost 8:00 PM by Jaguar. If you buy a car dont expect any service from these people. Warren Henry Jaguar could not care less about customer service. I will look into legal recourse for my horrible experience but my advice would be to buy a different vehicle. Terrible feeling being completely stranded. Roadside never called to see if I got picked up. I called to speak to a supervisor and held the line for 40 min. I finally hung up. This is the first time I am complaining about a car. I have owned Cadillac, Lexus, Mercedes, Bmw and Maserati and have had good or at least reasonable service from all of them. Do not find yourself in my position. I did not drink water or use the restroom for all those hours as the police told me I had to stay with the car. Anyway I was far from a rest stop or gas station to walk to. A true nightmare.